Ashley Furniture

We bought a dining set from Ashley which got delivered two weeks later. When the guys started assembling the table, I noticed that the veneer at the bottom was peeling. I immediately stopped them and called the customer service and I was shocked when they said that the bottom is never finished and they cannot do anything about it. I stood my ground and returned it which they said they will replace. I told them I want a brand new piece and not something lying in the warehouse. I also took photos of the furniture.

So again after two weeks wait, they again delivered and I asked them to open it for me on my driveway and you would not believe it they had sent the same piece back. I showed the delivery guys the photos and again called up customer service to which they again said they cannot replace it. I stood my ground again and returned it. After that I called up the furniture store to discuss with the manager and the manager was rude and I could not believe him when he said all Ashley Furniture come with their bottoms unfinished. I called up the company and they said they could not do anything about it and to contact the store. After much arguing with the warehouse manager and store manager, they said the furniture comes with an unfinished bottom and as per them if I return it next time, they will start charging me. I was helpless and had to accept it the third time. Please do not buy Ashley Furniture.

We purchased $7,000 worth of furniture for our new home. Two living room suites did not have the same quality of form when delivered to our home. The middle cushions would sink and my 70 year old father-in-law could not get out of the couch. I will not go on and tell you the pain that we encountered with the manager and he threatened to call the police and arrest us if we went into his store. We contacted "Customer Care" (that's a joke) and were allowed to return the couches for a store credit. When they get your money, they don't give a ** about customer service. Please avoid this company at all costs. You will get better quality furniture at GOODWILL.

I ordered my kids a bedroom set. First they agree to give bank and bored. They bring railings. It does not fit with the mattress. Then she said I have to pay $150 more to order full size mattress box. I wait two weeks for boxes and they bring the wrong size twice. After that they said I have to wait one more week for the right size. My kids are waiting almost one month to get the right size of bed.

Sofa was delivered broken and chase lounge had scratches on it .

0ne the week of January 2012, I paid for the delivery of my living room package and it was delivered separately and without the complete truth. I was told it would take 2-4 weeks to receive my furniture and TV and I will get a call to set up delivery. I agreed and was so happy I bragged about them for days. The delivery day came around and I did not get my chair which was broken or torn in transit so it was back at the warehouse. Short story, I just received it last week, February 2012, still with a tear in the leather and two hours later than planned. I still have not received the 51" TV from Best Buy that was part of the package. And as I found out after the fact supposed to be included in the delivery but after all the furniture was delivered, I have to go get a voucher to pick it up, That is ** and totally unprofessional and I am very upset. I paid one third of the cost and still have no complete package I bought. I really wish I had read all the post prior to my buy. I would have went to Rooms To Go. Not to take away the help from Tina the salesperson, but she is probably embarrassed by this also. And if she is not, she should be because I will pass this on to as many people as I can.

I bought a Living room set and when it was delivered, the ottoman was messed up. After finally getting a hold of someone after waiting on hold, they sent a fabric replacement. Well, that didn't work. So they ordered us a 'new' ottoman. Well that one is worse than the other 2! I am still fighting with them. I will never buy from Ashley again.

I purchased a new living room set and a new dining room table in August 2011. The sales women that help was very patient and helpful. I scheduled my delivery for a couple of weeks out. They called me to say that the delivery truck was in route. when I got home 10 minutes later, they were already done, so much for the 30 minutes call ahead of time that they told me they would give.

They had placed the furniture & the next day I began to move it where I wanted. It was then I found that the couch had been dropped on the road outside and was black on the bottom. It was a tan sofa, so the delivery people had put it against the wall to hide their damage. The couch was ripped and the end tables had chips & scratches. I was told when I purchased the furniture that I had 3 days after accepting the furniture to return it.

I called to say that I wanted to return the furniture since it was damaged. I was told they would bring me a replacement furniture if I kept & they scheduled a delivery or replacement. I was called a week before the delivery & told that I would have to reschedule since they had no delivery drivers in my area on the date that was agreed upon. They said they could come on Christmas eve with the replacements.

That didn't work, so I took a half day off for another delivery date. I even called back to confirm if I was getting same furniture and was told that I would. On the day of the delivery, a small pick up shows up with a man with a tool kit. He was told that he was sent to repair my furniture. He took a look at the sofa & stated that he couldn't repair it because they would have to send parts for repair. His method of fixing scratches was by a marker.

I called Ashley Furniture immediately and was told that it had been 2 months so I would not get new furniture. It didn't matter that the deliverymen hid the damage or that I had called within 24 hours. It is now February of 2012 and I am still waiting for my sofa to be repaired. My advise, check your delivery with a fine tooth comb even if the guys have to wait there.

I purchased and paid in full for the entire 14 living room special, which was not in the store at the time. I was shown a photograph and was told to come back in a week when the display for the showroom would come into the store. When I returned, the furniture had not been put on display so I paid for something they never put on display.

I never checked out the fabric and the salesman set up a date to deliver the furniture which was the day of the blizzard. The truck never called me on the phone the day before and I was home the entire week because of the snow. The store at 2233 Flatbush was closed and they claimed that I needed to pay a restocking fee and other fees. All I have for my money is a paid in full bill of sale.

It seems that when they make the sale and get your money, the party is over. No one wants to help you out, and they keep you on hold for 20 minutes or more. I'm disabled, and I don't have a house phone, so they just run down your minutes. You get on the free phone for being disabled, and I only get 200 minutes.

I was given this email address to send details of the horrible experience I have had owning and sleeping on an Ashley bed. We bought a bed that is at the entrance to your home store about 3 and a half weeks ago. It was delivered on the 9th, along with the Ashley brand foam mattress we purchased at the same time.

I was not home when the mattress was installed, so I did not get to witness the construction quality. Since then, we've noticed a lot of sagging in certain parts of the bed; and our backs are still sore in the morning. The better experience we were hoping to have with Ashley has left a sour taste in our mouth we can't get rid of.

This morning, I decided to take the mattress off to see what in the world is going on. I was flabbergasted by what happened and what I saw next. First, the mattress had a horrible time moving off the bed. Once I did get it off, I discovered that all over the bottom side of the brand-new Ashley mattress were splinters dug into the mattress. I received several splinters myself trying to get the splinters out of the mattress.

Then I looked over at what I thought would be a solid piece of wood going from one side to another since I did buy a "platform bed." What I saw instead were thin pieces of super poor quality wood in the form of slats which had slid around and were not even and could not be since they weren't screwed into place. I put my hands on one of them, and with only a few pounds of pressure, the whole piece bowed greatly all the way across.

Next, I noticed that the few support-stilts there were slid around and would not stay centered. And it's no wonder; they are tall, skinny pieces of wood. Upon touching the wood and receiving another splinter, I had it! I was so upset. I called to see if Ashley was interested in fixing the product before I returned, and the earliest appointment time was February 21! 3 and a half weeks away!

With jaw still on the ground, I then called to return the bed and mattress, only to be told that you, guys, sell products but don't back them to allow customers to return more than 72 hours later. So now, I am stuck with a bed I cannot sleep on and a mattress with lots of splinters in it. And I'm left to brew about how many places I can visit and warn other consumers not to buy Ashley products.

Please don't lose more customers, Redesign your beds. A platform bed should have a solid piece of wood all the way across. That is the least you could do for my $1400 I spent. I could and most likely will have to go down to The Home Depot and purchase wood from them; any of which will be better than the cheap wood you used and create my own solution. I'm most upset with my self, because I did 3 weeks of research before buying a bed; and after reviewing all my material, I can see where most vendors on the platform bed put an indication for "solid wood board to support mattress."

My husband and I bought a couch and a dining table from Ashley Furniture on December 31st 2011. Our sales person gave us a tentative date of January 28th for delivery. When we went to the front desk to make the actual purchase, the lady at the counter told us to expect our furniture around the 18th, which was sooner. We made our purchase and went on our way. When the 18th of January rolled around and I still didn't receive a call from Ashley Furniture, I decided to go into the store and inquire a date for delivery.

When I went in, they couldn't give me any exact information because their computers were down, again. They were also down when we made our purchase. The lady at the front desk just told us to expect our furniture around the 28th and that they will give us a call two days prior to give us a time for delivery. Today is now the 28th and we never received a phone call, not one.

So my husband calls and they tell us that their is a back order for 3 to 6 weeks on our dining room table but they have our couch in store right now. They said we will not receive our order until February 20th which is two months after our purchase. Why we were never notified of this is beyond me. Mind you, we have been eating dinner on the floor and have not had a place to sit for the past month.

When we called to talk to a representative, she basically brushed us off. She said there is nothing she can do. My husband and I are completely dissatisfied. We never received a phone call for an update, we were lied to about our date for delivery, and we have to wait two months to get our order and they completely brushed us off when we tried to get answers.

We purchased $8000 worth of furniture from Ashley home store in Abilene, TX in August of 2009. The couch is coming apart at the seams. We purchased the extended warranty through Ashley home store and the location recently was shut down and changed ownership. We have been given the run around for weeks trying to have our furniture repaired and warranty carried out.

We have spoken to over 20 people including Ashley corporate who informed me the warranty through montage "is a scam and never covers anything". Nice. Thanks for charging us and promising us the world and your store. The furniture is ** which is why you will not cover anything. You know it will break in a matter of months.

On 01/16/2012 I purchased a queen size Sealy Posturepedic bed and a heavy wooden Sleigh bed frame for about $1,500. They were supposed to call when the items arrived the following Friday and didn't. The clerk at the counter said "we left a message on your answering machine". That was Lie # 1. I checked my cell, home and work phone and there were no message/s. They have limited days when customers can pick up their items so, I went back the following Monday and asked if I could simply see the items in the warehouse to get an idea how large the packages were. That's when I noticed that the mattress was a plush rather than the firm I ordered.

This is when the real trouble started. They said, "This is the bed you tried and said you liked. " I said, "No, this is not a firm!" We have been going round and round ever since and they have continued to lie to me rather then just do what the customer expects, to make it right! I call them every day and each day someone is supposed to call me back and each day, no one calls. I called them back today (01/23/2012) and was told that if I wanted the firm bed rather than the plush, I would have to pay a 30% re-stocking fee.

That's $450 for their mistake! I called Chase Bank and explained everything to them and they put a stop payment on the sale. Don't even think about walking in this place. I have never experienced worse customer service anywhere in my 64 years on this earth. They are also not registered with the Better Business Bureau (BBB), You would think that in this economy, a furniture store would do whatever it takes to make sure the customer is happy, not Ashley's. They couldn't care less!

We paid $2500.00 for a love seat and couch, both recliners and leather. We had them about one year, and the sides of the middle seats, which were not made of leather, just split open in many places. Very odd, because no one ever sits in the middle seats. We contacted the store and got no satisfaction. Not happy and will never buy Ashley furniture again.

I wish I would have read the consumer report before purchasing from Ashley! I will never step foot in there store again! On 1-8-11, we purchased 6 pieces of a sectional-I guess we kind of designed 2 different sofas, we had a delivery date of the 19th. So on the 18th, we had a friend come and help my husband (as I am 8 months pregnant) take our old furniture to Goodwill- biggest mistake ever! When we received the delivery, half of it was correct. The delivery guy tried to let us keep the incorrect pieces until we could get the right pieces, his "boss" would not allow that.

Immediately I called the store. I was assured that everything was taken care of and someone would call me in the AM to reschedule a delivery. That did not happen. I called customer service only to be told that it takes 72 hours to process the "change" order, which is not customer service. I then called back to the store, only to be told the manager was busy with a customer, he would return my call. Second message, third message, no call back! Another day, no answers! I called customer service and requested to speak to that supervisor, how convenient, she's on another call! No return call, I call again! Still not available and that she will call me back, which she did! She can get me set up for a new delivery for what I refused- "what I refused?" It wasn't what I ordered! Next catch, the only date I can get is the 31th, or the first week in Feb! I said just cancel my order, how long will it take to get someone here to pick up the "correct" stuff? Her response, "I'm not sure, it depends on how long it takes the paperwork to go through?!"

Seriously, this is the customer service department, sad! Never again!

I have spoken with 2 managers in this store & at least 5 or 6 associates. We purchased & paid for a sofa on 11/22/11 in this store. They did not deliver it & keep their part of the deal. I cancelled the order & requested a refund. We still have not gotten our refund to this date (1/19/12 ). Along with all the associates I have spoken with, I have also spoken with Frankie **, who is the manager twice. I spoke with the office manager Jilliana,around 1/7or8/12 and she assured me she would send an email to corporate & let me know what was going on. I did not hear back from her so I called this store back on 1/9/12 & was told Jilliana no longer worked there by Patricia. I informed her that I wanted the corporate office number. She gave it to me & I spoke with Debbie the same day. She stated they were waiting for the store manager here in Greenville, SC to give the ok.

Corporate office is in Charlotte, NC. I informed her that I was told by this store numerous times that corporate was holding it up. She then changed her story & said they were waiting on accounting. Stated she would check on it. I did not hear anything so, I called corporate again and was promised by Arlando on last Thursday that the check had been sent. She stated that they had a lot of refunds and were behind. I said, you must have had a lot of people canceling & her response was oh no we were giving rebates.

Judging by my experience, I would say they have lost business. Since we did not receive it today in the mail. I called this store back here in Greenville tonight & asked to speak with the manager Frankie **. I asked him why we could not get our refund & he said he did not know. I said this is ridiculous & there is no excuse for this. He said,"I agree.".I informed him that he had until tomorrow morning to give me an answer. He said I will email corporate. I said, I have heard this over & over again from you people & I am tired of it.

We have tried and tried to contact Ashley for months. First, we contacted Foret's Furniture in Lake Charles, LA where we purchased the furniture (They have since closed.), and then we filed with the insurance we bought for our furniture. After a few months, they said it was the manufacturer's fault that our padding has become so flat.

We are in our 70's so the furniture has not been abused. We are trying to get some help, but there's no response from anyone. What do we do next? I have all my papers of this furniture. The Lane furniture that I had before this one lasted us over 15 years and is actually still great and our grandson is using it.

We ordered sofa and entertainment center. It has been two delivery attempts to deliver. Both times it was damaged furniture. I had to take time off resulting in $300 per day. Salary loss plus negative remark in my file due to time off on mandatory work days.

Ashley Furniture seems to have a persistent track record of deny deny deny. I bought a sectional 02/12/11. The sofa is coming apart and the under matting is showing. There is also one armrest that is fraying allegedly my cat is clawing up the armrest. My cat is de-clawed. So Ashley's service tech and store manager is stuck on my cat destroying my furniture even though it is de- threading down the seams. I am not referring any of my friends, Facebook friends family or anyone that reads this to Ashley Furniture.

I purchased a leather loveseat and sofa for $3500 from the Montrose, Co. store. I had to drive five hours both ways to pick it up as there was no store close to where I live. The salesperson talked me into buying a leather protection plan for $200. Here it is one year later and I am having problems with the leather. I called the store. Guess what? No longer in business. So I called the corporate office and was informed that all Ashley Homestores are independently owned and they have no control over each store and who they choose for their fabric protection plan.

They gave me the phone number of the company they thought the Montrose store worked with. I called the company and they had no record of my purchase anywhere. In other words, the Montrose store took my $200 and didn't register my information for the protection plan. When I called the corporate office back and told them the situation they basically said too bad, there's nothing they can do. I feel like I was totally cheated by a bunch of crooks. I will never buy a piece of Ashley Furniture again. Beware.

We have bought thousands of dollars worth of furniture from this Ashley's store. We searched and searched for a loveseat that would compliment our existing leather sofa. Knowing we didn't want brown because it would clash with the browns in our leather sofa, we made a point to look for something in off-white or camel. Bob knew our dilemma about the color and we searched the showroom floor for items that came in an off-white or camel. We found a loveseat on their showroom floor that was camel color that was the color of the showroom piece. My husband took pictures of the loveseat so that we could look at them that night in our home and see if it would compliment our sofa. If it didn't work, we knew we could cancel the order the next day. But it looked good so we continued the order.

When the sofa came in, we picked it up and the warehouse and drove it 110 miles to our home. After getting it in our house, we began to unwrap it. The loveseat was dark sable brown, definitely not camel. It clashed with our sofa. So we called and told them our issue. They looked it up and said that that was the only color it came in. We told them that that wasn't the color on the showroom floor and they told us it was.

We loaded it back up and drove 110 miles back to the store and made them look at it, then look at the pics we had. It was such a contrast, it was humorous. Bob looked me straight in the eye and said that that dark brown was the same color as the one on the floor. Of course it was "sold" so we couldn't compare the real thing. He said it was our camera that made the color look different. He knew darn well that we searched for non-brown items all over his store. He basically called us liars.

Then another young salesman came up and said he had bought the same loveseat and it was dark brown when he got it and after time it lightened up to camel! Really? It was all such a joke. We told them we'd spent thousands of dollars there in the past, took a day off to come pick up the item and would have driven over 400 miles that day because of this loveseat. They would not take it back without a 25% restocking fee or credit for the full amount in the store. With the way we had been treated and called liars, there was no way I would step foot back in that store. So we decided to take the hit and spend the $150 of restocking fee.

Shannon then assured us that we would have the check for over $500 within a week. It's been two weeks and still no check. I will wait until this afternoon and called and complained. I can understand the restocking fee when the customer just changes their mind. But when the item is not what they ordered and obviously so, it should not cost the customer anything. This was definitely a case of poor, poor customer service and this sort of thing should not be allowed to happen. We had proof that the color wasn't even close to what we ordered. The cell phone was a new Blackberry, which we use to take pictures of our family! They don't turn colors! This store needs to be watched!

I searched and searched for a mattress. I found this one, a Donald Trump Sealy mattress, it felt good so I thought it would work. I tried the firm and told them I wanted a firm one because my husband had been c/o his back. They didn't have the pillow top firm in the show room but assured me it would be that firm under the billow top.

It never has been good but now it is a joke! If I turn over to my side in the middle of the night and put out my arm, it is up in the air without support because I have sunk down so far! I have arthritis and problems with a foot. If I turn over my foot, it is also bent at the ankle because I have gone down that far in the middle of my body. I wonder if this one was even a firm and they delivered what they had on hand. I can assure if Donald uses these in his hotel, he would have some very unhappy customers. I was told there was probably nothing that could be done (it was less than a year old). And I would have to call someone that wasn't there very often to talk to him!

There is no rating listed for my experience to describe the negativity of the bad quality of Ashley Furniture in my opinion. I purchased a couch with double recliners, loveseat and chair in April of 2009. In less than six months, I had to call repair because the sofa broke. Since then, this set is literally falling apart. The same part that was repaired before is in need of repair again, fabric is peeling, holes are appearing and the cushioning is flattening out. I personally feel the quality of the furniture is very, very poor.

This set cost me nearly $3,000 and it's not as good as the cheap furniture I bought when I first got married nearly 40 years ago and that's just not right. The set is not three years old yet and it's already raggedy. Words cannot express my dissatisfaction and disappointment at the nothing I got for my money. I have sent in yet another repair request but repair is not what it needs. It needs to be junked!

On Saturday 11/06/11, I ordered a dining table with chairs and buffet/china set from Ashley's Furniture Homestore, and charged it with my American Express card. Upon delivery, after two and half weeks, the buffet was returned, because the glass window was very crooked, and would not close properly along with a very wobbly dining chair. They were going to be returned and replace them on a second delivery date.

Upon second delivery, in which I had to miss a days work, they brought the chair and china set but without the inside glass shelves, and on top of that, the top of the china set the wood stain finish was incomplete, and you could see the bare wood showing very visibly, which I took a picture of. I immediately called the manager, and asked him I wanted to return the whole china/buffet set, and get my money back, because I was not going to pay $1,078.52 for their poor quality furniture, and their two times failed delivery, in which I lost a day's work pay!

They came back later the same day and picked up the china/buffet. A couple of days later, I called the manager to see why he didn't charge my credit back to my account, and he told me they would only issue me store credit! I told him I did not ask for a store credit. I wanted them to credit back my charge account. There was nothing there that I wanted to buy or like. The back of my sales slip under the "Sales Terms and Condition" section which they issued, clearly states that "except in cases of delayed delivery, partial delivery, or if and item is damaged upon delivery, there are no changes, cancellations, refunds, returns, or exchanges". This condition clearly states that I can get my money back. Please advise on my consumer rights, and how I can get my money back.

My girlfriend and I went in to Ashley Furniture in Burbank to look for a living room set. A saleswoman named Sue greeted us and asked us if we'd like to qualify for a 12-month no-interest financing promotion. We applied for the line of credit at a kiosk and while we were reading the terms of the credit card, Sue came behind my girlfriend and pressed "next" several times, not allowing us to read the terms of the agreement.

She opened a line of credit for my girlfriend without our permission! I kept asking for her to supply us with documentation about this 12-month promotion and neither she nor the store manager could do so. So we politely said "no thanks" and left. Three days later we have thousands of dollars worth of furniture on the way to the house that we didn't buy! Sue not only opened a line of credit without our permission, but she also bought thousands of dollars worth of furniture with it.

I ordered and paid in full for a dining room set in October 2011 from Ashley Furniture stores. Delivery was set up for November 23. Table was delivered damaged, chipped, and scratched. All six chairs wobble and do not sit properly. After checking out the bottom of the chairs, we noticed everyone of them had been carved out. By that, I mean it looks like someone took a wood plane and tried to even out the legs!

My server to the set was not even on the truck and was told by the delivery men it had arrived to the warehouse damaged, and they didn't want to deliver a damaged server. (But it was ok for the table and chairs to be delivered damaged?) He said they wanted me to have something for Thanksgiving. How nice of them! They also said that someone would call me and set up another delivery. It never happened. Since then, I have been on the phone with at least 4 different customer service reps., a store manager, and a customer service manager. All of them have something different to tell me.

The table arrived damaged to them again. And the server arrived damaged again to them. A new one is coming in, but you don't get a phone call from anyone. You are treated rudely, disconnected, and put on hold every time you call. I still don't have a dining room set. It is now Christmas eve. Don't buy from Ashley Furniture please! We all work too hard for our money and deserve to be treated fairly.

Me and my wife wanted to buy a living room set for Christmas. We went to the store on 12/09/2000 on Fountain Valley and talked to Jesse **, salesperson, and we told him that we needed a living room set for Christmas. So he checked the system to see that the set we want was going to be delivered on 11/23/2011. He said yes, the set will be delivered on the date. On 11/22/2011, I received a call that my order was going to be incomplete and I have given my old living room to a family. So I called the store manager and he could do nothing about it.

I needed a living room set. I had lots of people coming and needed the seating. I told them once I entered that I would need it for Christmas 2011. The rep stated if it was in stock, it would be delivered on time. It took me a while to find something I liked. By the time I found something, the supervisor was in the MIX. I ordered 2 couches, chair, and ottoman. The day before it was set to deliver, I got a call from the warehouse. They only had 1 couch available.

Surprise, surprise! I called the store. I spoke to a rep. I told him that if I do not get the whole set, he could cancel my order. He called the warehouse. It could be delivered after Christmas. I told him to forget it, and had him credit my credit card. I feel the supervisor was just eager to make a sale. He was pushy and rushed me through the whole process. He probably knew I was not going to get what I wanted when I wanted it and figured I would just shrug it off and accept it. He thought wrong!

My daughter and I needed some furniture for a temporary winter rental. I went to Ashley Furniture Homestore in Scottsdale, AZ. The salesperson was very nice and spent a lot of time trying to help us with our needs. We needed furniture with no particle board and 100% leather due to formaldehyde off-gassing and chemical sensitivity. I finally purchased 2 recliners which were presented as leather. After waiting one week for delivery, I find out they are only 17% acquaintances leather and contain particleboard which is off-gassing horribly (to the point of not being able to use that room).

It is causing a health hazard. I called the day after delivery and asked that they pick them up. It is now one week later and after numerous calls, they are supposed to pick them up today. After raising my voice and standing my ground (in person) they waived the pick up fee, but are still refusing to refund my initial delivery fee of $89. I was told after the fact by the salesperson that all of their furniture contains this composite wood. The manager of this store denied that their furniture contained formaldehyde and claimed it has not been used in years. Misrepresented and misinformed equals, do not shop Ashley Furniture! If your eyes are burning like mine are now and you just got furniture from Ashley, it is formaldehyde off-gassing! Send it back! It is a health hazard.

We purchased 2 living room couches. One was delivered but not properly working and the delivery man asked us if we were okay with it. He didn't want to deal with it, so he told us to think about it and get back to the company if we wanted it fixed. We decided not to keep the couches and Ashley is charging $100 to pick it up and another $250 to restock it.

I have had an absolute horrendous experience with Ashley Furniture and will never shop with them ever again. I ordered a bed from them on 11/5 and scheduled delivery for 11/19. The delivery experience was unprofessional, late by over an hour, didn't speak English, showed up in a rental van, and didn't have all of the pieces for the bed. Phone call after phone call and multiple stories telling later, I was given the runaround and told that the manufacturer screwed up and they'd have to re-order the foot board.

Another fur weeks later, we scheduled yet again delivery for the foot board. The day before delivery, when I'd normally get a call confirming a window of time, I got a different phone call from the store manager saying she 'screwed' up and they don't deliver again in my area until the end of the month. The best she could do was work something out for next week. After eight weeks of dealing with this, it would be typical for me to schedule delivery next week only to find out that something else went awry. I am completely disgusted with how they treat customers. I'm sick of hearing "that's the best we can do, ma'am." I am still without a working bed and now I have to pick-up the thing myself and cross my fingers it's correct. What a disappointment! Do yourself a favor and shop elsewhere. Macy's, Bob's, West Elm, and R&F always put the customer first and would be completely embarrassed to ever find out someone was treated like this by their associates. Never again!

I recently purchased a 2-seat reclining sofa and a 2-seat reclining loveseat from Ashley furniture store in Wilmington, NC on 1/23/2011 ($1695.31). The sofa that we sit on is sagging on both ends. Your whole body is tilted to one side, not at sitting level. I have contacted the home office 3 times and they don't want to even talk about it. They tell me to contact the store that I purchased it from. I have since contacted the store in person 3 times, and finally someone came to my house.

The guy that came to my house said that he would recommend that it be replaced with a new sofa since it was in such good shape. Our kids are out on their own; no one there but me and the wife. My wife weighs approximately 135 lbs. I weigh 185 lbs. and we are in our 60's. This whole ordeal has been going on since 9/15/2011. I highly recommend, do not buy Ashley furniture. I will not again.

I purchased an Ashley recliner from a Fred Meyer store and the recliner mechanism wasn't working correctly. So I contacted them and they sent out a whole new mechanism to my house. Now, I found out that they won't come to fix it. I would have to bring it to the store and they will try and put it on. I called Ashley Furniture and have been transferred all over the United States, talked to 10-15 of the rudest people I have ever dealt with to be told over and over that they can't help me because it isn't and Ashley product from them.

Finally, I got someone who I thought was fairly intelligent to help me, but they will only send someone out on a Wednesday or Thursday. I have Mondays and Tuesdays off. I have explained that I am alone and there is no one who can be here. I told the only days there is someone in the area are Wednesday or Thursdays. This comes from your corporate office in Texas somewhere. How personal! I know that there is an $89.00 fee and still, they won't work with me. Your customer service workers are the poorest excuses for customer service I have ever dealt with. I know because I also work in that industry. However, our policy is make the customer happy no matter what it takes or our head is on the line.

I promised to my wife that I will gift her a living room set. So, on Black Friday, I went to Ashley Furniture store in Bad Axe, MI. My bad luck, one person came to me. He was not at all ready to talk to me. His name is Ken. Since I have promised to my wife, I waited patiently. Finally, I paid. He said that delivery would be 5-7 days (but my colleague purchased, she got early). When I tried to contact them, they will say so many stories. Then, they will transfer the call to some other person, no end. It goes on like this. I just want to share my bad experience in this shop. I don't want anybody contacting in this regard, please.

We purchased a mattress and bed from Ashley Furniture last month from 2201 John **, Concord, CA 94520. Our Sales person, Charisse, advised us in writing and also verbally after speaking with the warehouse that we would be receiving the bed and mattress around November 14th. That date came and went and no one contacted us. We then called and she advised us that she would call us back. Again no call. On November 29th, I contacted Tom, the Supervisor at the store and he said he would call us back, but that he thought it would be here around December 8th. We have never received a call back from him either. This company has promised us things, never came through or called us. We think we should get additional discount and also no shipping cost.

I purchased dining room set and TV seating and received now five tables each looking like it was previously in another house and damaged/repaired to cover up the scratches and nicks. I returned the eight chairs. I was even delivered a table that I previously returned. I believe Ashley has a large pool of damaged tables, chairs, entertainment seats, etc .. that are damaged and circulates this to new customers hoping that the customer will eventually accept the damaged items when they don't initially see the covered up problems. They cover up the damaged by wiping in additional stain darkening the original stain.

The worst part of the situation is when you call with your concerns and you are to a degree persuaded that your concerns are abnormal and your picky and the furniture is mass-produced and will have problems like this and it's normal. I don't think this excuses Ashley furniture from the practice of delivering previously damaged and repaired products to customers who are expecting new and undamaged/untarnished goods.

You should consider another or any source unless you want to go through six to eight months of delivery and swapping. On the other hand, the price is certainly compelling.

On July 29, 2011 I wrote a check for $7,583.35 to Ashley Furniture, located at 19660 Restaurant Row, Katy, TX for new dinning room, living room, kitchen, and breakfast nook furniture. They immediately cashed my check and I am still waiting to receive an undamaged dinning room table. They have scheduled many delivery dates and told me that I would receive it but now they are telling me that the earliest I would have it is January 7, 2010.

They will not return phone calls and management at their customer service center is never available to talk to. This company does not stand behind their sales. Customer Service does not only take place during the sale but apparently at this company, after they have your money there is no customer service after the sale.

I went to the Woodbridge, NJ store and spoke to Peter. I explained I have been terminated from my job and no longer needed the furniture. Instead of implementing the 25% cancellation fee and issuing my refund, he offered store credit for $2,300.00! How can that resolve my issue if I am homeless? That is the only money I had in the world! I need my money back and I don't mind the cancellation fee! Please help get my refund!

On July 15, 2011, my husband and I purchased office furniture. We had a great salesman and were already looking forward to purchasing new bedroom furniture from him when we paid off our 12 months with deferred interest payments. Unfortunately, the arm chair wheel broke within 3 months from the date of delivery. My husband contacted the customer service department. He was very pleased when he was told a replacement chair would be sent within 2 weeks.

After waiting a month, he called the customer service department again and was very displeased with the customer service rep that handled his call. Abrupt and rude, a different customer service rep said a replacement wheel would be sent instead of a replacement chair. That's not what we were promised when we first called in mid-October. We have been waiting a month for the replacement chair. So much for their worry-free service guarantee!

I've spent hours reviewing furniture, went through the financing process, and was under the impression that what we agreed to was no payment and no interest for 12 months, only to get a payment request from the credit company. The credit company representative said, "Yeah, that is typical of Ashley's." I called the finance manager, he was no help. Then the manager called back and he was even of less help.

No, I did not agree and my comments to you were "do what you have to do".

With copies of my damaged furniture and a sign warning consumers, I sat in the public parking lot in the shopping center where Ashley furniture is located. I showed others and they agree this kind of damage is not from pets, it's from faulty material. And considering the cost of the furniture, the material is lacking in durability which people expect from a sofa. I don't know anyone who purchases furniture with the intention of placing blankets on the cushions to protect from scratching. By the way, what do you say about the faulty cushions and stuffing used, which if you read the websites is a major complaint of consumers who have purchased from Ashley Furniture.

If a full refund is not given then I have other measure of publicizing the faulty quality of material used in this sofa set. Your position that it was caused by pet damage, I strongly disagree with. I'll contact an attorney today to collect not only the full purchase price of the furniture but also compensation for my time, and cost for protecting my rights as a consumer.

well as printing business cards to pass around wherever I go to discredit Ashley furniture and their practices and faulty material used in their products.

If Erika took the time to look at the websites, she will find other complaints regarding professionalism of the Corporate office of Ashley Furniture, the quality of furniture, the no-shows of technical repairs, delayed deliveries, etc.

On August 5, 2011, I have a rental agreement with Rac who Ashley Furniture deals with. I was charged approx $172 on my credit card. Between August 31 or Sept 2, I called Ashley stating that I'm terminating my agreement. I also paid another $100 in cash before I terminate the agreement. The contract stated that I can terminate the agreement at any time. When I call Rac, he stated to me a 20% stocking fee. I told him that I didn't see this in the agreement. He stated that it's between Ashley but I told him my contract is with Rac not Ashley Furniture due to your partnership with them. They still refuse to give me my money back or credit my card.

It been three months over and over with same situation. He stated that I stated that I didn't want my money that why he didn't send me anything. I told him that, "if you owe someone something you would repay them. If I purchase a Nissan car from Nissan corp. I can't go to bank and make a complain, that would be stupid on my behalf when the complain is on the Nissan corp who I purchase the car with." I want this settled.

We purchased a dining room set with additional chairs. Twice, the tables came to the store broken and our delivery had to be rescheduled. The chairs were delivered damaged and the delivery guys convinced us to keep them and allow a repair technician to come out and fix them versus sending them back. We are going on a month now of trying to get the chairs fixed. You are allowed to pick a date for the tech to come out, but they don't let you know a time frame until 2 days before that date and then it is at their convenience. They don't care if you have to work or have other scheduling problems.

We are on our fourth rescheduling. I tried to send the stuff back but they told me I had to do it within 48 hours of purchase. I will never buy from them again. On top of it all, the furniture is not great quality for the price. It seemed a lot nicer in the store

I purchased a rocker/recliner chair in July 2011 (item 7060425). After several weeks I noticed an audible "tapping" while rocking.

Service came out on Oct 20; tech heard the noise. His solution was to stuff some cardboard between the plastic foot and the chair frame. Then he squirted WD40 on something that was not even classified as a squeak. 2 weeks later, it's the same issue, only louder. Now I have an appointment on 11/15 for another tech.

I supposedly talked to a manager on 11/8, but she was of no help. I requested that someone come out sooner than the 15th. No wonder it takes so long for service, your furniture is all faulty. Cutsomer Service said tech said there is nothing mechanically wrong with chair. Then why is it making an annoying tapping?

After reading all the complaints about workmanship, customer service and the number of complaints from customers, I am sorry I ever walked into the store. If the 2nd tech does not grant an exchange, repair or refund that is satisfactory, you can rest assured that I will be taking this to a higher level. I bought the same chair for my son and his is fine. I was horrified at the number of complaints against your company. I tried sending email to Ashley and they all bounced.

I bought a couch and loveseat in May 2010. By November, I realized that when you sit on the loveseat on either side, you roll into the middle (caves in in the center). I have called numerous times. They have given me new cushions twice, even though I told them it wouldn't help the problem, as it seems to be a defect in the way they build their furniture.

Their service guy has come out and taken pictures and explained the problem to them, but they insisted there is nothing wrong. The service guy even tipped over when he sat on it, because he was a bigger guy. And it sank down into the middle area that bad. They finally, after approximately 7 different tries at resolution, told me I could pick something different out.

I went back to the showroom, and I either sat on almost every piece or looked at it. It is very apparent just by looking that they cave in in the center. I explained to a salesperson what I was doing, and they tried to help me and went around the store sitting on all of them. They were also very perplexed to find I was correct.

Purchased a "Leather sectional" for $2,400.00. The store I purchased from 17727 Tomball Pkwy Houston Texas 77064. I have contacted them numerous times, went to the store spoke to the Operations Manger Terry, who said someone would call me back in 24 hours at the end of the week. I told him no one called. He scheduled a Tech to come to my home that Saturday 11/5/2011. the repair tech never showed up. Since this was the second time, they sent a tech the first one was out of line when he told me that I can unzip the arm rest that was deflating leaving an arm to rest on hard wood, and fluff or re-stuff the arm that was in Sept 2011! I told him Hell no, I did not pay this much money to have to do that.

The other issue was my pets were leaving various stages of scratches on the material, which I was told on my visit to the store in Oct, that I should keep blankets on the couches to protect them. Hello I have had furniture before and never encountered problems with scratch marks on Leather. When the second Tech did not show up, the Store Manager Jimmy ** told me he would have corporate call me. Well that's the second encounter with them and again "No they will not doing anything about the scratch marks." However, I must note that if I had purchase their expensive Extended warranty, then they would fix the scratches. They only agree to send a tech out to fix the arm rest. This furniture is not even 3 months old and looks like crap. They will not work with me and I have spent too much of my valuable time to deal with a bunch of nimwits.

I purchased a $2,476.76 worth "Leather Recliner and Chassie Sectional", delivered on July 22, 2011. The first problem was the stuffing in the arm of the recliner flattened and moved, so the wood was felt when you place your arm on the arm rest. I then noticed that scratch marks appeared, every time my dog touched the material. I called the store, went to the store, spoke to their corporate office twice, registered a complaint on Yelp, which deleted my comments because I listed the store address. I did get a response to one of my Yelp posting, and was given a telephone number that does not work.

I have threatened to spread the word wherever, and to whoever will listen to me. I have pictures. By the way, they did sent a tech to repair the flattened arm rest, and he proceeded to tell me I can unzip many areas of the sectional, and re-stuff, or rearrange the stuffing. I was told by the operations manager of the store, to place blankets on the furniture to eliminate the problem of scratching marks from my pets. Hello? I didn't buy the furniture just to cover it.

I attempted to purchase furniture at Ashley furniture store and was told I wasn't approved but would qualify for their in-store credit.I was so excited and needed new furniture. It didn't dawn on me that Rac acceptance,was in anyway associated with rent a center. But indeed, I believe they are, they share the same collection tactics and outrageous taxes.I purchased the furniture September of 2010, and was told today I have two more years left. I was told by management several times they are in no way affiliated with rent a center, but when I drove by Rac is on rent a center billboard, so they weren't telling the truth.

We bought a sectional from Ashley in Mesa, AZ. We were told it was quality furniture, however, we have had nothing but problems with the furniture from day 1. First the cushions keep slipping off. Then where the pieces connect there are large gaps causing us to sit on wood. We then noticed that the cushions and Ottoman started sagging on the edges and where our feet sit. All these problems after owning this furniture less than 3 months. We have contacted Ashley numerous times, and every time a service tech came out, they claim this to be normal. We even asked them to take it away, and give us a refund, but they said they can't.

We fought the charge on our credit card, as we paid full price on our AmEx card. When they saw the charge being questioned they started calling and harassing us to return the furniture, however, we have not yet seen a credit on our card. Once the credit came through, we gladly returned the shoddy furniture. We then went to La-Z-Boy and bought quality furniture. We may have had to pay more, but "You get what you pay for."

My wife and I purchased 2 rocking recliners and 1 cocktail table from the Ashely store located in Arlington, Texas and each piece had issues. We contacted their customer service department and a technician was sent out the following week. He was able to fix the problem on 1 recliner but the other recliner had to be replaced (they wanted to only replace the 1 side by taking the recliner completely apart at our house), because I told them I did not want a repaired recliner.

The table however had areas on all 4 legs (at top area) where the finish was missing and the areas were was black in color. Prior to me leaving for work, the technician said he could match the finish and although I had my doubts I left for work and my wife stayed home. When I return home later that day the wife had all the windows open in the family and living room due to the fumes from the paint (not stain to match the finish) that the technician applied. So we put the table in the garage till the next afternoon so the fumes would leave the house. I called the service department and told them that the repair was unacceptable and that we wanted a new table delivered. Their response was that the technicians report had not been submitted so there was nothing they could do at that time. I kept calling each day and each day I would get the same response until a 5 days later, I finally received a call from a manager in customer service and he agreed to have another table delivered.

2 1/2 weeks later the new table arrived and it was in the same condition (no finish on legs) except it also had rub marks and scratches on the top. Don't these people look over at the furniture before they deliver to the customer? My wife called me at work and told me the problem and we decided that if they returned our delivery fee we would keep the first table so we would not have to deal with them again. She called customer service while the delivery personnel were still present and they agreed to refund the delivery fee to our credit card. Well, after 3 days passed, our credit card did show a refund however it was only for 1/2 the cost of the delivery fee.

I immediately called customer service again and they said that my wife had agreed to 1/2 off the delivery fee. I told them that this was not true and if they could not refund the remaining monies due they could come get the table and give us a full refund. They refused and again said that my wife had agreed to only 1/2 off the delivery fee and now said she also agreed that if they gave the refund it would cancel the warranty. Needless to say we will not purchase furniture from them again. What a nightmare!

I purchased furniture from Ashley Furniture in Richmond,VA on 8/1/11, a dining table to be exact. My contract stated that the total price was $599, I had to put the down payment of 126.51 on the date of purchase. I have since paid the same amount each month which totals $506.04. After making November payment, I asked what was my balance and I was told $533 dollars. I asked how is this possible and the associate stated that a "portion" goes to Ashley furniture for their fees. I asked what is my percentage rate and I was told that i didn't have a percentage rating. I was very upset because I feel like I'm paying double for the furniture when my contract clearly states that my furniture total was $599. I would like to communicate with a lawyer as soon as possible.

A few months after the 5 year warranty expired, one of the steel supports of the bed's foot board broke. After contacting the store's customer service department, I was told that the bed set had been discontinued for at least 18 months. I told them that I was willing to pay for the part since the warranty just expired. They told me that I had to contact customer affairs in order to help me further.

The costumer affairs personnel were rude and they were unwilling to help me. They just repeated the same information about the set being discontinued and that there was nothing that they could do. Despite telling them that I could not use the bed they just repeated that no parts were available. When I told them that then the bed should be thrown to the trash, since it is useless without the support, they transferred me to another department were I was prompted to leave a voice message; which I did.

The next day I got a call from some office at the Headquarters. I once again (for the 3rd time) explain the situation and once again I told them that I just needed some guidance in order for me to find the part or find something similar so I can use my bed. Their response was, "Go to a hardware store" At first I thought they were kidding, but after the conversation continued, it seemed that that was the best advice they could give from a furniture company as big as Ashley. I told the person over the phone that one doesn't need to be a space scientist to know that in a hardware store I could find a "quick fix"; I was looking for a more permanent solution to the problem. Once again the person told me that I could find many solutions at a hardware store.

Since I had started to get frustrated, I asked them that since the model has been discontinued for 18 months and my warranty expired a few month backs, what would have happened if the part broke 4 months ago while I was "covered" by their warranty. Their response was; "The store would have taken care of that" but gave no explanation on how they would take care of it.

We purchased a bedroom set September 11, 2010, from Ashley Furniture store here in Columbia, SC. When we received the set a few days later the bed started squeaking sounded like it was gonna come apart, it was wobbling brand checked it and realized it was installed properly, it has missing screws in some areas the screws weren't even screwed in all the way. We contacted Terre (sales manager) for Rac Acceptance, and she sent some tecs out and they said we needed a heavier mattress or new bed the iron rods weren't for that bed it wouldn't hold the mattress, and it's just not a secure bed, Terre then ordered us another bed but had the same issues.

We then saw Rodney (store manager), he tells us to go to Lowes and buy planks and that we would spend money to make the bed safe, we thought that was insulting due to him being a manager, he thought it was funny, an let us know it wasn't a good set, we were like now you tell us, a few months ago we went back into the store Rodney ignored us to the fullest, and by now everyone knows us, cause we are in there every month 2 or 3 times, trying to resolve this, so before we go out the door he makes the comment "here to buy another bed" and smirks, Terre was with us, that wasn't professional, we were offended, then another manager gets involved Richard (Rac Acceptance) he tells us maybe a new mattress will help, had that written up by a sales rep, we never got it, never heard anything else, we were going to switch it out, the bed and mattress has really done my back in.

In August 2011, Richard wants to come pick the set up. It has been discontinued due to the fact no good and tell us we can reselect or give us our money back. We went in to select but we have to stay in the $3000 range, it was either we got night stands no amorie or vice versa, and they told us we could go to other store to look. We found something at Value City but as before we hadn't gotten that Richard never said anything, he then told me to come back to Ashley to pick out again I did Al wrote it up gave to Terre, per Richard, nothing again, Richard said he would talk to cooperate to let them know all the issues and tell them they have a un satisfied customer, he said he would work it out, we never heard anymore, I told him the last time we talked this wasn't good customer service, and we were very unhappy, we have had this set a year and in 11 months your decision is to come get it and we have nothing. He asked me what did I want and I told him a full bedroom set like we purchased.

Why should we be penalized when they have know about this since day 1, why should there be stipulations, or we have to settle for something cheaper, they took the set off the floor has placed it in the back where damage an markdowns goods are. You can see where they glued the posts, and I went back to the store to see Terre, and there was the set, the bed a dresser on the floor I was very bothered. I went and got Terre an Al, and they said it was a markdown but shouldn't been on the floor, other customers had returned the bed for the same reasons. I took pics of it, this bed has been broken down put back up an I have video this, we have stayed in constant contact with Terre, and they are aware we had stop payment cause of the issue and they were expectable of this an agreed upon until we get it fixed but they call as a courtesy.

We can't even sleep in the bed a lot, it squeaks so, so we were paying for something we don't even sleep in, and now he wants to schedule a pick up an leave us with no bed no nothing, when we purchased from them we had a full set that we slept in, we have done everything he has asked of us, now he hasn't stuck to any of his agreements, his word has been invalid. We went there because we needed a bedroom set and still do; this bed has torn my back apart. How do you do customers like this, that has been patient cause they asked us to, as they said to us " we will get it right, if we have to put you in another bedroom set, right is right, fair is fair cause we could have been some really nasty customer, but we thank you for being patient, and this is what we get a year later.

We purchased several rooms of furniture from Ashley Home Store in Farmingdale a few months ago. The salesman who helped us out was also the store manager. He walked us through the entire process, and we went through the store to confirm each item on the list, comparing it to the item on the showroom floor.

When the furniture was delivered some weeks later, we noticed something wasn't right with one of the beds. We were told a box spring wasn't needed, but the mattress sat unusually low on the bed frame. We returned to the store, thinking we needed a box spring. When we were there, we noticed the bed frame in the showroom did not match the bed frame we received. We thought we were getting the "platform" bed, and we were delivered the "sleigh" bed. It turned out that the bed we received is $1,000 less than the bed we "bought."

The salesman/manager apologized and admitted it was all his error. He claimed to have written up the order wrong and promised to speak to his boss and correct the situation. Unfortunately, the way the order form is written up, we had no way of knowing the item listed was not the item in the showroom. The salesman actually showed us the item on the order and pointed to the bed in the showroom stating that was what we were getting. The $1,000 difference is substantial, and I never would have agreed to the entire order if it was $1000 higher for the bed we wanted.

claimed is worth $250. It isn't the right box spring for the mattress they sold me, but it was all they would offer so I took it. Even at the stated value, I am still out $750.

I purchased a dining room set 3 1/2 weeks ago and paid for the next day delivery. After having the furniture delivered, they could not assemble it because there were no legs for my table. After almost one month, my table is still sitting on my dining room floor. I have been made several promises and have been given many apologies, but nothing will change the fact that my children and I have had to eat off of the floor. I had no issue paying for the merchandise, but for some ** reason, I can't seem to get what I paid for.

I ordered a chest from Ashley Furniture store in Elmhurst, Queens Blvd. NY on Sept. 5, 2011 and then we changed our mind and canceled the order on Sept. 6, 2011. I called back after 7 days to check the status of the refund and I was told by the store rep that I'll get my refund to the CC in 15 days. I called them back after 17 days from the cancellation date and they told me that it's 15 business days and not calendar days. I called them again after almost a month from the date of cancellation and this time, they told me that for some reason, my claim was submitted on Sept. 22, 2011 and she has no idea why there was so much delay in doing so. She said somebody might have forgotten and messed up. She went on to tell me that it'll take 15 business days from the date of claim submission and I should see my refund by Oct. 12, 2011. If not, call us again. Today, it's Oct. 15, 2011 and no signs of the refunds yet. I'll follow-up again on Monday (Oct. 17, 2011) for another surprise. I've bought Ashley furniture in the past, but they probably have the most ridiculous customer service. Pissed customer!

Well I bought some sofa and love seat in 2009 and my sofa are peeling off. They said the sofa was leather but this sofa is nothing like Lerner . So I went to the store to tell them about my situation.

They told me that they can't do anything about it because the sofas were not ripped. I told them that when I went to their store and I asked them if the sofa were real leather, they told me yes and that my sofa were from Italia, meaning Italian Lerner. So I bought the sofa but it's nothing like Lerner . They sold me garbage. Please count that as soon as possible if you need a picture I would love to send you some. Thank you.

I bought 3 bedroom furniture from Ashley furniture in April or May this year and some of those part came damage and they came to my house 5 time and they still can't fix it.

I purchased an entertainment center from Ashley on September 26, 2011 with assurances that it would be delivered by September 30 in time for an event that I was hosting at my home on October 1. I received an automated confirmation call on the day before the delivery confirming that 4 pieces were being delivered that made up the entertainment center.

I was called on the morning of September 30, by the driver of the truck, notifying me that some of my items were on back order and they were only delivering 1 of the 4 pieces required for the entertainment center. Sometime later, after the delivery had been completed, the warehouse called to inform me that my items were on back order. We rescheduled delivery of the remaining pieces for the following weekend. Once those pieces were delivered on October 8, the driver informed me that the legs to the middle console, which was delivered on September 30, were missing and yet another delivery had to be scheduled to install the legs and complete assembly of the remaining bridge and shelves for the entertainment center. That delivery is still pending, but will result in nearly 3 weeks to get this entertainment center delivered and completed assembled.

The time would not have been a major issue if these events had been communicated properly and in advance. The missing legs are just an inexcusable error by the first delivery team.

The quality of the furniture is totally unacceptable. For example, the bottoms of the dresser drawers are cardboard which are laminated to look like wood, but as soon as you put anything with weight into the drawers, like a few pairs of jeans, the bottom falls out and the sofa/hide-a-bed sags. The finish on the dining room table is so crappy but when you first see it at the showroom, it looks fabulous. When you start using it and cleaning it with mild soap and water, the fake finish deteriorates.

Whoever makes their furniture needs to be held responsible for shoddy workmanship for which hordes of people are paying tens of thousands of dollars (which is what I did and so have hundreds of others). Obviously, there are no satisfied customers. I purchased my furniture quite awhile back and I decided that it wasn't worth the hassle to voice a complaint.

I ordered a new footboard on June 23rd under a warranty claim. I have called several times, the first time, it hadn't been shipped yet. The second time I called, it had already arrived at the store where it was purchased, which is Jackson, TN. I called the store and they still do not have the footboard. I personally know the store manager there and he was willing to ship it to me due to me living in Asheville, NC now. I don't agree with the footboard not being able to be directly shipped to me in the first place. If I did not know the Jackson, TN store manager, I would have to drive home (450 miles) just to get a footboard.

What is the purpose of a warranty if it takes around 6 months to get something? I mean, it could take longer than that considering that I still do not have it. I believe that I deserve some sort of store credit as compensation for the inconvenience of my bed being broken all this time. I am very dissatisfied right now and I do not plan on giving Ashley's anymore business. My dad has been to the Jackson, TN store several times and the footboard simply isn't there. According to the staff in the store, there are over 10 footboards in the warehouse in Mississippi somewhere.

It is amazing to me that not just one of those can make it to my doorstep in Asheville. With Ashley being such a "fine" furniture store, it's pitiful that they cannot accommodate their customers' warranties and simply ship me one item. There is an Ashley 15 minutes from where I live and it is insane that I cannot even go to that store and pick one up. My mattress and box springs have been on the floor for 4 months now and I have given Ashley more than enough business in the past 4 years. Look me up under Emily ** and you will see that I spent almost $7,000 in there in 2007.

The store delivered damaged furniture in November of 2010. After over 9 months of me attempting to have this resolved, the store owner agreed to replace all damaged furniture. As of this date (10/05/11), nothing was replaced. One piece is now unusable. I'm now being ignored by the store. I would now like to return all of the furniture purchased for a full refund so that I can purchase new and undamaged furniture.

My recent purchase with Ashley Furniture has been the worst purchase experience I have ever had. The product, however, is a Tempur-Pedic Cloud Luxe bed and is wonderful and I recommend it highly--just not purchased from Ashley Furniture.

We have experienced terrible deceptive sales practices, incompetent delivery and set-up of our product, rude management personnel, mistakes in our address to the finance company which led to bills being returned and late payments, as well as the financing being fraudulently assigned for the entire amount to two separate finance companies. (Ashley received the sales amount twice, and I am trying to clear up the fraudulent double billing).

First, when I began shopping for a bed, the salesperson told me we would qualify for a free TV if we purchased a Tempur-Pedic. And because I would be spending more than $2,500, we would also qualify for their free promo of a free trip. I was not really interested in the TV nor the trip so the salesperson said they could give discount on the furniture instead. The salesperson was pushy, took a credit application from me, and then got me pre-qualified through both Wells Fargo Financial and GE Money Bank. However, when it was time to sign for the sale, there was no discount on the furniture I had picked out, no option either for the TV promo or the trip promo because we were going to finance the sale and not pay cash for it.

My husband was furious about all the deception but the manager on site was rude to us. So I backed out of the extra furniture and really wished I had backed out of the bed and purchased it elsewhere. Additionally, when we were finalizing the purchase of the bed, it was only then that we learned that we needed to put a down payment on it. Financially it was not a problem but all of the promos, promises, and deceptive sales practices made the sales experience terrible. Not to mention that I had to spend hours in the store while they manipulated me into this purchase with all their promises. We chose the financing through Wells Fargo for this purchase.

The delivery timeline was good, only two weeks. However, when they scheduled the delivery they couldn't give me any sort of timeline except that I would be the 4th delivery of the day. I had planned to work half a day then head out of town for the Memorial Day Holiday. They did not get to my house until almost noon, even after we called and checked on their progress. The guys who delivered the bed were nice but they mis-threaded a bolt on the bed frame and did not tell us and left it. My husband just happened to look under the bed about a week later and saw the bolt not put in correctly and on the verge of snapping off. He called the store and was told it would have to wait till Monday and recommended that we didn't sleep on the bed. The staff on the phone took a message, and no one ever called us back on it. My husband went and purchased a tool to re-thread the bolt since it was mis-threaded and couldn't be used. He spent $30 but fixed the bed.

A little over a month after we got the bed, I got a phone call from Wells Fargo Financial wondering why we hadn't paid our bill. I had never received a bill or any correspondence on the financing of the bill and it turns out it was because they had the wrong address for me. I paid the Wells Fargo representative the past-due amount. I checked the copy of the credit application and I had clearly written the correct address. My thought was that maybe Wells Fargo messed up--not so!

Another month later and I received a phone call from GE Money Bank and they want to know why I haven't paid their bill. See, they had been sending my bill to the incorrect address as well when they should have never been sending me a bill in the first place. But per GE's records, I financed a $5300 bed though them. I have checked the paperwork, it clearly states I purchased the bed and financed it through Wells Fargo and am correctly paying for it though them. GE is helping me dispute the charges.

With all of my financial paperwork, I went to the Ashley store where I purchased the bed. I told a manager what had happened and that the entire purchase was filled with issues. He told me I had to wait in line for Karen, the office manager. After I had waited an hour in line for Karen, Greg, after helping three other people in line behind me decides to copy my paperwork for Karen. He assures me that they will fix it and to call Karen on Monday. I called Karen on Tuesday. While she is nice enough, she is not done investigating it and needs more time and will call me back when she gets it done.

It has now been two weeks later and Ashley Furniture has not fixed the error with GE Money Bank.

I want the financing to GE Money Bank reversed immediately. I want Ashley to make sure my credit has not been harmed by wrongly financing this one purchase twice and giving the finance companies the wrong address causing late pays. I want a sincere apology for the entire mess.

I have a couch that is leather and the color is coming off of the leather. I have called several times and Virginia will not secure a repair. In fact, she did not return my calls and tried to say that the warranty was out of date.

I called before August and they sent out a man to take pictures of the cushions on the sofa. Since then, I haven't heard anything from them. I called again today and Virginia was not there and I was unable to make a complaint to her. Virginia and I have spoken before but she keeps trying to put me off. The sofa needs to be replaced because of its condition. Someone needs to get on the ball and get something done, now.

I recently made a layaway. At the time, the store's computer system was offline so a lot of things had to be written manually on a letter head. Later, they mailed me a receipt. Unfortunately, I ended up in the hospital because of a heart problem which I didn't know I had.

Upon getting out of the hospital, I called The Ashleys store in Delmar to tell them I had to stop my layaway and would have to purchase it later due to finances. The manager told me that in their contract, if you close a layaway, you forfeit your money. I asked why this wasn't explained to me when I made it and she said that that's their policy. I explained to her that their computers were down so I didn't get the actual contract. I even asked if I could just get a store credit and she said no. But since the computers were offline, she would take 5% off of my down payment. I'm really pissed off after this because even she knew their computers were down and I guess she realized she had to do a little something. But I want all of my down payment. What are you doing with peoples money? You are thieves - you are stealing peoples money.

I'm taking this a step further and getting a lawyer. I work hard for my money; I don't steal others money.

I received a badly manufactured reclining sofa with a badly cut fabric. Its the most uncomfortable sofa ever and it looks like a reject by the manufacturer. And I bought it as new.

Five technicians have come to repair it. I have suggested Ashleys to replace the item but they keep sending technicians to fix a problem that can't be fixed. I'm on the sixth tech. Now signed, I'm fed up. I have to go to court, I guess.

I purchased a sofa from Ashley Furniture and the salesman who helped me told me it was leather, when the sofa was delivered the tag read leather blend. The sofa was damaged and they did send a very nice serviceperson to fix it. I was still not pleased with the quality and called the store customer service. I was told there was nothing they could do to help me. Well four months later, the seats on this sofa have holes and scratches. I again called the store and spoke with the manager. I called the corporate office and was told again there was nothing they could do to help me. I did call customer care and spoke with a very nice person by the name of Paul. He is sending someone out to look at the seats but told me that he will not be able to exchange the sofa for a fabric one, so this does not happen again. It is up to the store to do that. All I want is to pick out a new fabric sofa and if needed, I will incur any extra charges and Ashley could have their leather blend sofa back, fix it, and do what they want with it. Please help me by calling the store on my behalf.

When I bought our den furniture, the salesperson talked us into buying the warranty and told us anything was covered. That is not so. Today, Ashley customer service informed us that only accidental damage is covered. So, we paid a lot of money for nothing. My son recently bought furniture as well. He, too, was told the same lie. Beware of Ashley Furniture and the lies their employees tell.

I purchased a bedroom suite in May or June totaling to $1700.00. In August, I noticed the nightstand had a crack and was separating. I also had 2 people fix the frame twice. In July, I brought a living room set totaling to $1600. My sofa is now falling apart at the seams. I was told if I had problems, to call a certain number which I did. Then I found out it was questionable if they were going to repair the nightstand. I didn't have the insurance. I told them I was never offered this on my bedroom set. I had it a couple of months and they weren't going to do anything? What kind of customer service is that?

I do have that in my living room set. I explained to the agent I wasn't offered that on my bedroom set. Her reply was, "you do it at the time of the sale". But I wasn't offered this, I said. Now here goes the couch, they will do whatever it takes to fix this because I bought the insurance. Having the bedroom set for 4 months, shouldn't there be some warranty? I did get it replaced but still. I was considering to buy another bedroom set, but now I am seriously thinking maybe to look somewhere else.

I purchased an Ashley Sofa and Loveseat and was extremely happy with my purchase. I have discovered, since my purchase, that this set has several staples that are loose and will cut you. After only three months, the set has started making noises that sound as if it will fall apart. I understand that I did pay a discount price but I did not expect a dangerous furniture.

I'm writing about the poor customer service we received at the 4th Ave. location last week. My grandparents (Joe and Donna **) went to buy a bed. They picked a bed that was what they thought perfect, but turned out to be too soft for her. She has spinal stonisis and has to have a bed that is right for her spine. I think they thought paying more for a bed meant better comfort. But the 3 days they had it, she was almost hospitalized because of the softness and lack of support on her spine.

They both returned to Ashley's to see about exchanging the bed, they were told flat out no. The guy who actually sold them the bed (Jim) was very apologetic and said he understood the issue and offered to speak to his manager. She came out and was very rude to them, and told them no, they could not exchange or return it; no exceptions. We called later to speak to her supervisor and was denied the information, and then hang up on. I'm hoping that someone can understand that this is a 92-year old woman who has a limited income and cant afford to just write off a $800 bed.

I'm trusting that someone can rectify the situation. The bed was slept on for 2 nights, not like it was used for 2 or 3 weeks. I just read the list of complaints on the consumer complaints website. Wow, how is this business even open still? Why is customer service not your #1 priority? I guess you could just add me to the list of other people not satisfied with the service your business is providing, or you could do something about it. My Grandpa Joe can be reached at ** if you would call him and please try to fix this problem ASAP!

Nine months ago, we bought a floor model sofa and love seat. We were told it was leather. We did sign off of warranty because it was a floor model. We now have the surface color coming off and it is white under with looks like vinyl. I called and they told me too bad that it has been 9 months and we signed off on the warranty. I said, "But first, this looks like it is not leather as we were told and it is faulty material and not something that is from wear and tear," still they would not work with me. I feel they sold us something that was not what they said it is, and it was faulty construction. They deceived us. They would not even look at it.

I went on July 5 to purchase beds (a daybed and a twin) for my daughters. I was given a delivery date of July 22. On July 22, I was told it would be July 29. Okay, we were a little miffed but no real problem. On the 29th, pieces were damaged or missing (depending on who we talked to). So, August 5 was the next date. At that time, we still got no daybed or final parts for the twin bed. We were told it would be Aug. 20, which is today. The daybed is missing, its trundle and rails! And no one, from the store itself on up through the customer "care" center, seems willing to do anything about it!

Robert then told us that we needed to run a credit application to see what we qualified for and it came back at 8,000 dollars so I told him if we got everything for 10000 I would pay 2,000 in cash and he agreed and a deal was done. "So I thought" Well my wife, child and I have been in the store for two hours and our child was just running a muck. Robert said that he would have our paper ready for us to sign quickly to hurry us home to calm our child, he got the papers and said that everything we discused was in there to just sign and he would set up delivery. Now this 100% my fault not to have read our papers and me or my wife didn't because we trusted that we was getting all the furniture that was agreed upon we did not look at our papers any more just happy that we was going to have nice furniture in our new home.. Long story short yesterday 08/04 we finally get our delivery after two weeks and no contact from the Ashley store and Robert our sales rep in which I called several times but was never available. The delivery guys get here to my home and the 1st thing they say is " did they call you about some issues with the furniture and I say no whats wrong? The helper Brett Quay says that one of the legs on are endtable is buste dand will be ok until they send a tecniction out, so I say find just bring it in. the next thing they bring in the table and do not have all the parts to set it up and I say ok just set that up with the techniction guy and then they bring in the China Cabinet and we notice that it has some issues and he said that they would leave and get the inspector out to replace, the next thing I was suppose to recieve a free TV for purchasing all the things that I did and they dont have it. I am still not that upset even though I just spent $10,000 dollars and all have is defective or no merchandise at this point, so the bring the bedroom suit and everything is fine with it and I notice that thier is no more furniture on the truck and I asked hey guys where is my living room suite? They say that they do not have one on this delivery and I say your suppose to have one. So I have now lost my cool and I call the Johnson City store and ask to speak to Robert the sales rep that sold me the furniture and Joe the store manager answers the phone and interduces him self as so, I procede to tell him that I am missing my living room suite and he immeaditly tells me to look at my paper work there is no living room suit on there and I didn't pay for one and I wasn't getting one. so the conversion gets heated and he told me that he don't remember making any deals with me and I couldn't talk to Robert and I should have read my paper work "which I should have" I trusted that I would be treated good by a company that I just spent $10,000 in. He then told me that I was not getting anything else. I told him find that he could take his stuff back and he said he would and charge me a 20% restocking fee in which is my $2,000 cash. I have never been more vialated by someone that I just spent alot of money with. So today is 8/5/11 and I haven't heard from the delivery dept that was suppose to contact me about the busted endtable leg,missing kitchen table parts, broke china cabinet, missing Tv and cheated out of living room suite. My question to you is how do I get help to rectify this horriable experince. I just want what I agreed to purchase and for that product to come and be worth all the money I paid for. All parties involve once again is: Robert Heath, Sales Rep, Joe Gross, Str. Manager and the delivery guys Brett Quay and Chris Williamson who did make your company proud by doing a good job and being sympathic. I can be reached by phone or email, my phone # 423-381-9192 and my email is mooretmoo@yahoo.com. I willing and want to keep my purchase I just want what I was hoping I purchased and good mercandise. I am still in a brand new home with broke furniture and a incomplete living room at a time that I should be happy to furnish my beautiful home. Please if you can't help put me in the right direction for some help. The account # they assigned me j4233819192 and the sale # is 30112320. Also I recieved a call on 08/6/11 saying that the broken merchandise that I recieved will not be available to get looked at by a tech until 8/16/11 and no idea when I will recieve TV. Also not one call from that store about anything like oh well we did our job we got his money and he did't get our product.

After having purchased my dream home at Granite Ridge, my fiance and I decided to go furniture shopping on 8/9/08. I put a $200 deposit on an etagere that costs $2,032.00. Well, it turned out that we didn't need that piece of furniture so we stopped in to say that and we were assured that the $200.00 deposit would be there for us to use on any piece of furniture in the future.

In June 2011, we found ourselves in need of some dining chairs. So what do we do? We go to Ashley to cash in our $200 and get our chairs. At Ashley, we were informed that the deposit could only be used for a purchase equal to the original purchase of $2032.00. This was a complete and utter surprise to us. That was definitely a new development that was not told to us before. The store personnel were not willing to let us use our deposit for any other purchases, they would not budge.

I am having same issues of peeling leather sofa within nine months of purchase. I bought the warranty but they denied, saying that peeling is not covered by the warranty. Less than one year, it should also be covered in manufacturing warranty, but still they find excuse to deny it.

Please all of you, log in to www.bbb.org and file a complaint with Better Business bureau. It takes less than five minutes to file the complaint and they will start addressing your complaint right away. File your complaint against both Ashley Furniture and Montage Furniture (warranty company). This will also reduce their BBB rating and BBB can take action against them it they are genuine issues reported to them.

It is better than putting your complaint here on this forum.

After 20 years of having the same furniture, I was so excited about getting a new couch and loveseat. When I saw the elegant design of what I purchased and how nice the salesman was, I was convinced to buy Ashley Brand with a extended 5 year warranty. Big Mistake!! I should of checked out quality online first instead of trusting a name brand store. When it arrived, they were using brown markers to touch up scratches on the colored wood. This will need to be a purchase for me because the color comes off easily. After 2 months, the pillows started going flat, even on the loveseat where no one sits. I called and a tech and he came out and said it was "normal." They would not add more stuffing.

The cushion where I sit started decompressing after just a few months as well. When the tech came out, he said he could get me some extra pillows and some "back Up" seat cushions for "forty dollars." I had to make the check out to the tech "personally" and not the store. I thought that was strange. Well, that was June and it is almost August and I have had no calls or delivery. My check was cashed the very next day after it was written. When I called a few weeks ago regarding this, the manager was condenscending to me and said they were on back order, and the techs cell phone number does not take voicemail messages. I said that this looked like theft, since no one called or delivered, and the check had to be written out to the tech's personal name. The manager said, " the tech was nice to you and invited you to his church." Yes, he was nice as he took my money but would not return phone calls on his cell. I am not happy with the quality, even though the style is beautiful.

I am a single mother and feel I was taken advantage of...they could at least call and give me a status, they should have done this from the beginning when it was supposedly "back ordered." I have a copy of my check from bank and will file a police report if they continue to delay without calling me. I regret doing business with them and what I want is new, good quality furniture that I paid for. This tech has my bank account number, address, phone number, etc. This looks shady to me. The check should have been made out to "Life Style" furniture in the first place. I am too trusting of people. Thank you for your time...first time I have ever purchased anything and had to file a complaint. I am very upset. $1,400.00 dollars does not come to me easily and I paid it in full at time of purchase.

I received delivery of over $3000 in furniture on June 3, 2011. Here is the email I was asked to send them:

I received my delivery today from your company, and was quite unhappy with the delivery men. They left a mess on the lawn and in the apartment, and weren't very friendly.

When I talked to customer service, I was told the item could be returned to the warehouse; disassembled, redelivered and reassembled. This would cost me an additional $150; which is outrageous, since I just spent almost $4000 with your company. When I asked if I could return it, they stated I would be charged a 30 percent restocking fee.

I truly believe that either way I lose; after having to deal with uncooperative delivery men, I feel they could have been able to get the sofa up the one flight of stairs. Now I am being inconvenienced with both my time and additional fees.

Upon examining all my new furniture, I have already found 2 flaws; one on my headboard (which is dented & cracked on top), and one on the loveseat cushion (which has a scratch mark in the leather)-- indications of how horrible the delivery men were.

Please, give advice. I truly do want the sofa, but feel it is unfair to charge me an additional $150.

Every time I try to call customer service back, the phone doesn't ring and then I get disconnected. The phone number you said to call which is 516-941-2665 is NOT working. Please give advice-- this is getting pretty ridiculous.

It is now July 26, 2011, and I am STILL waiting for the technician to visit, to check the furniture. I have a scheduled appointment for August 20th (even though my furniture was delivered June 3rd).

In addition, I have attempted to call back someone at the Ashley Furniture Home Store to assist me with disassembly service. They told me I must come in to the store. I do not LIVE in the area of the store any longer, and as a physician, I don't have the extra time.

When I spoke with the representative to do the disassembly service, I was told they only deliver on Wednesdays.

Are they serious?

How is a customer supposed to be home from work on a random weekday of a work week?

I was in the process of closing for my home and I was shopping for furniture in the meantime. I saw some things that I liked and the salesman told me that I can pay 20% and they will put in on lay away for me and when I close for my home on the 24th and pay the final payment, the furniture will be delivered to me in one week. On June 11th, I paid $1,400.00 down and promptly after I close on the 24th, I returned to the store and made my final payment.

After processing the paperwork, I asked the salesman when to expect delivery. It was at that time that he told me that the furniture would be delivered to the warehouse on or around the 16th of July. Needless to say, I was upset and disappointed, and to add insults to injuries, I realized that all the furniture is on B/O. I asked to have the invoice cancelled and my money returned to me, and was told that they do not refund money and that I would have to pay 33% restocking fee if I wanted to cancel.

I am 71 years old and my wife is 64. We are moving in a new home with no furniture. What are we supposed to do while they order the furniture, which I had on lay away.

I believe this action was very deceptive. I should have been told the policy of the store when purchases are made and let me have the option to go somewhere else or wait. I sincerely believe that it should be my decision. I was well within my right to recession period to change my mind on the contract or is that not a law anymore.

I have been waiting six weeks for my furniture. Another thing I don't understand is that when one puts something on lay away, shouldn't that merchandise be available before the consumer can put it on lay away. I purchased merchandise on lay away from Sears, Kmart, and Walmart all the time and as soon as I make final payment, the merchandise is available to me. I spent over $8,000.00 at Ashley's.

I have written to Ashley's twice and they have ignored me. I expressed my desire to cancel the invoice to them and to BBB.

I bought a couch 90 days same as cash but was unable to pay off. Now making ridiculous payments after that. They start calling me and my references and harrassing us usually 2 or 3 days after the due date. Not just once or twice but 3 or 4 times a day. What a joke.

I purchased a sectional from Ashley furniture, and like many others here, I also purchased the Guardsman Elite 5-year Protection Plan. The sales associate made it seem as if I could get my sectional cleaned as often as I needed especially since I have a child under 2. It all sounded great in the beginning, until I needed it cleaned for the second time. Now, the first time went smooth; I did everything that I needed for them to send someone to clean my furniture (by the way, the cleaning tech cleaned my entire sectional, but they say they are not supposed to -- not my fault!). They came through on their side with that, but only because it was a so-called "courtesy clean". Mind you, in their policy, it says nothing about a one-time courtesy clean for bodily fluids. That's strike #1!

On my second time, I called in and requested a service request form to fill out; I got one e-mailed to me, filled it out, and the next day, aired it to them since they like to claim that they don't receive the information I send them. This time, it was for bodily fluids and food and beverage stains. The food and beverage stains were denied because they said that I had reported that same stain back in March and that order was never completed. Okay, so you would think that the claim that I am trying to report would be filed under March; and the new claim covers for what I'm filing for in June, right? Wrong! Had I known that we had an unfinished claim in March, I would've fulfilled that because I needed my damn sectional cleaned.

So, I asked for a manager, got some chick named Kendshe, with a terrible customer service by the way, and she left me on-hold for so long. I had to call on my husband's phone to get someone else to talk to me. She didn't sound too apologetic either about making me wait for so long; and then, she never provided her extension number. I asked for her manager, and she sent me to Nick (ext.# **). Don't waste your time talking to these two idiots. If they say you're being transferred to them, hang up and call back. I'm sure they all are idiots, but those two are not worth your time. Anyway, Nick was somewhat of little assistance. He told me things that I never knew -- like I'm responsible for calling in, and getting a service request number to use when I call in to inquire about the status on my service request order.

But, he also said that the service request number was not too important because they can look up my account with my phone number, too. Okay, if it's not important, why ask for it at all? How the hell is anyone to know that, when no one ever provided that information in the beginning? But every time you call, you're being asked for it. Then he told me that my request back in March stays active until it is completed. Then I asked him, "Isn't the cleaning tech supposed to report that the furniture has been cleaned in order for my request to be completed?" He says, "Yes." Do you see where he ** up at twice? Then he tells me that the customer service reps who answer first are not allowed to give out information about a pre-existing order request. ** **! It's my account. I deserve the right or option to continue an existing request, and/or cancel it and make a new one.

I then asked him, "How come when someone calls in to make a new request, the old one is not cancelled?" He didn't have an answer to that, like they do everyone else; he just kept trying to get off the topic and kept repeating their sorry ** policy. Well, it doesn't state that in their policy, so why is there no answer? Because it's a load of crap, that's why! So now, I'm at my wit's end with this idiot; and I request an address, phone number, e-mail address and name of his boss and or corporate. He tries to give me the address that I sent the service request form to. Oh no, buddy, I have that useless piece of trash already. So then he starts saying a number, I had to ask whose number is it. He tells me a corporate liaison. Okay, well, does this liaison have a first and last name or what?

He never answered that question. He just kept repeating that it's a corporate liaison and someone will call me back. I specifically told him I did not want to speak to an answering machine because when I called their office my so-called 'account manager' named Lisa (ext. **) never returns my calls, even before this situation escalated to this extent. So, therefore, I do not wish to speak to a machine; I need a person. I still got nowhere with him; so I ended the call. In the end, all I got was my two cushions cleaned. I am highly pissed with this company.

And then the cherry-on-the-top is, in order to receive a refund of 10% or $50 for the warranty (when I paid more than that for it), I have to call Ashley furniture and tell them I want to cancel the plan; and all they are gonna do is call Guardsman and tell them that I want to cancel and work out some kind of amount amongst themselves to give me -- when the middle man (Ashley furniture) can just be cut out; and Guardsman and I can hash out a full refund. Does that make sense to anyone else but me? I will never, ever, ever, ever, ever, ever, ever, ever, ever buy another thing from them or Ashley furniture. They can all suck it, as far as I'm concerned.

I have bought a lot from Ashley Furniture. The problem is a red sofa. I went in & told them about it. The Lady said I should try spraying something on it. I ask her to have someone come & see that by rubbing a towel or such on the sofa it comes off on the towel. They never came or called. I took in a couple of items that were stained. She didn't even glance at them. Today I called her and she said, they will not do anything. That is not right. She said, they had no other complaints about the red sofas they sold. I do not believe that mine is the only one that has the problem. I am a 75 year old widow and I believe in truth and doing what is right. Thanks for being there for people like me.

I purchased a dining set and in four months, the table top bowed. They came out to see it and agreed and scheduled replacement. It is now more than six months and I haven't received it yet.

They have scheduled replacement five times and they have either cancelled or just haven't shown up. I have tried to speak with the manager and he told me that he didn't know what to tell me.

On 11/14/2010 we Purchased from Ashley a Sealy Mattress set for $1,991.92 the model is a Stearns & Foster Jackson SQ Estate. When we purchased the bed my husbands main concern was that he did not want a mattress that would sag and one that you sink into when you sleep - the salesperson told us this was the best bed for us to purchase and thta it had a 10 year warrenty as well.

in May 2011 we noticed that the mattress had 2 permanent 3/4" indentions where we sleep - I weigth 106lbs and my husband weight 175lbs. We called ashley and they sent a bed tech here to measure the indention - he agreed it was exactly 3/4" deep on both sides..

he indicated that the indetions would have to be 1 1/2" deep bevore they would take the bed abck and replace it??

At any rate, we contacted Sealy and they said that we their rule and that we are stuck with the mattress - that should have lasted 10 years but only lasted 6 months??

should the retailer be required to state that the matress will form a permanent 3/4" indention in the area that you sleep on within the first 6 months of ownership and that the indentions will increase in depth until it reaches as much as 1 1/2" deep. Should they not be required to inform the consumers of this fact before they sell the mattress to the public?

They said they would not take the bed back until the indention is 1 1/2" deep - I am sure you sleep on a bed and understand that you cannot sleep in a hole all night and wake up without a severe backache. I've been told by the retailer and the manufacturer that I have no recourse- I paid close to $2000 for a mattress that is defective..

Do I have any recourse through you?

I looked up all of the complaints for this store, their lack of acceptable customer server for defective products they sell and I looked up the sealy complains and there are at least 30 complainst about this mattress specifically..

Ashley Furniture is the worst company ever. We purchased a table and chairs less than 2 years ago and have had problems from day one. They always referred us to the warranty company for any problems, which we have had to contact several different times now. They have been out to replace our cushions 3 times. Within just a couple of months they are wearing down and getting these defects in the "leather". We have talked to the company and corporate and they will do nothing for us. They said that we had a one year manufacturers defect warranty but they would never honor that and kept referring us to their 3rd party warrany center.

The store salesman would reccommend that we "LIE" to the warranty company and tell them that it was accidental so that they would cover the cushions and the store would get out of replacing them. BUT the problem is that everytime they would replace the cushions they would put the same manufacturer made cushions back on and within a couple of months they would be ripping again! We spent $2,000 on this table and feel COMPLETELY ripped off and have seen MANY complaints about Ashley Furiture on the web and under their online store reviews. We are a family of 7 and cannot afford to go out and purchase ANOTHER table! The corporate office is very rude and would not help us in the slightest way...pretty much said tough luck!

We do not have the money to hire a lawyer and even if we did it would cost us more than the table is worth! We feel completely taken advantage of and will never shop at Ashleys again and will tell EVERYONE we know that they DO NOT back up their products and that their products are the worst quality on the market despite the initial look of the furniture in the store! There are SO many complaints about this company online that something has to be done to make the buyers beware!

I purchased a $3,300.00 worth of furniture from Ashley on 6/13/2010, and within less than a year, I have had service technicians make repairs on three different occasions. On the last call, the service technician ordered parts for a recliner because I was told that Ashley's policy is to repair prior to replacing. The technician ordered a part and I have had the part at my household for over five weeks and still no repair technician. I called Ashley HomeStore and I was told that it was my fault for not calling them when the part arrived. I explained to them that they were the ones that had ordered the part and they should have known an ETA, and I also told them that they could have tracked the part being that it was shipped via FeDex. I told them that due to their negligence, that repairs were no longer an option and I would like the recliner replaced being that it was still under the warranty period, and as of now Ashley refuses to replace chair and insists on repairs even though they had been given ample amount of time.

I'm totally dissatisfied with their customer service. The salesperson lied at the time of purchase when we were told that if any problems occurred during warranty period, that item would be replaced. This company cares nothing about the consumer once they have your money.

We purchased a couch, which has a recliner on both ends, and loveseat from Ashley Furniture in Sept 2010. Within 4 months, both ends of the recliner started to sag so that the person sitting on the cushion would be leaning to one side. We called customer service and they charged us to have someone come and look at the sofa. The gentleman that came said it just needed to have the padding in the cushion replaced. That night as we sat on the couch it went right back to the sagging position. I called Ashley back and after much resistance they sent someone else out and he took pictures and brought it back to the store and told her he couldn't do anything because it was a manufacturer defect. Customer Service called us back and said there was nothing wrong with the couch. We called again and told them that it is so evident that anyone who comes into my house notices it right away. So they told us to e-mail them pictures which we did. When they received them they said there was nothing they could do.

When we purchased the couch, the salesman said that we had a one year warranty and if anything went wrong with the couch they would take care of it. Now they are telling me that I had to buy a warranty contract. I told them that I specifically asked the salesman more than once if the warranty was for anything that was not our fault and he assured me we were covered for one year. He told me that he is no longer working for the company, which should have nothing to do with the fact that he was a representative of Ashley at the time of the sale. I asked for the manufacturer's phone number which turned out to be Ashley. When I called them they said they can't do anything and they would have to call the manager of the store and he would look into it and call me back. That was over a month ago and we still have not heard a word from them. I am just getting a run around from them, is there anything we can do? My husband and I both have back problems and sitting on a couch where we end up slouching over to one side is hurting our backs. We paid $1500.00 for both the couch and loveseat and if we have to purchase a new couch we will be out the $1500.00

I purchased about $7500 worth of furniture from Ashley furniture in Henderson, NV in March 0f 2010. The item of concern is the sectional sofa I purchased. When my husband and I were shopping to furnish our new home we bought, we chose Ashley because they pride on customer service.

Well, we soon learned that is a complete joke. When we were sofa shopping we were torn between a leather and microfiber couch. Our salesman, (I can't remember his name, but I have an invoice #**) recommended we lean towards the microfiber because we mentioned we have pets and a toddler. He also said if we purchase the protection service Ashley Furniture will come clean our furniture anytime we call. His exact words were, "I myself have this protection package and I also have children. We all know how they can spill things on the furniture. I personally use the service all the time whenever my kids spill things on the furniture."

Because of that very statement, I decided to purchase the protection package. I should have known it was too good to be true because that is not how the protection service works. I called them one time about 6 months ago to come clean a few spots on my sofa from my son accidentally spilling juice, milk, etc. I called the customer service # and they wanted to know the exact location of the stain and how it got there. The appointment was set and someone came out.

I never called them again until a few weeks ago. I called the customer service # and said I would like to schedule a time for them to come clean a few spots on the couches my son and his friends accidentally made. I had a few spots on the seats and arm rest from juice/milk/Popsicle. The customer service rep proceeded to tell me those stains are not covered because they weren't accidents. I was confused that such a thing would be said. She was basically saying because a child made the stains they were not considered an accident.

After arguing with her on the phone for 20 minutes she agreed to send a cleaning technician out. He arrived and said he was not allowed to remove any stains because they were "overlapping" whatever that is supposed to mean. He then proceeded to say if the stains were on the headrest or something he can remove them. That sounds ridiculous to me because they can now only remove stains in certain locations? I walked into the other room to chase my son and when I came back into the living room he was gone.

I then received a phone call from a manager at customer service and I explained what happened and she said there was nothing they can do for me; the technician would not be allowed to remove any stains on my sofa. I then said okay I would like my money returned to me for the protection plan because clearly they don't want to honor it.

After she said no. The final time I said I would be contacting consumer affairs. I just received another phone call 10 minutes ago from the same customer service rep. I asked why she was calling and she said I wanted to let you know we have pictures of your sofa inside of your home for our file. I never gave anyone permission to take a picture of anything inside of my home. That is an invasion of privacy. The technician took pictures of my personal property without my permission. All I was asking for is my money back but now I am extremely mad because my privacy was invaded.

On 2/11/11, I paid $898.65 for a dining room table and eight chairs to be delivered in two to three weeks. After three weeks, I called the delivery center and was told that I had to schedule the delivery myself. The earliest date I could secure was 3/30/11. When my furniture was not delivered on that date, I again called the 1-888-696-7378 number and was told that the furniture was delivered in early March. I assured the person with whom I was speaking that it wasn't; I do not have my furniture. I was told that it would be looked into and I would get a call the next day. When that didn't happen, I called again and got nothing but answering machines. What do I do next? I either want a refund or my furniture as soon as possible!

We were building a house and went to Ashley's to start a layaway at our salesman's advice saying that they could work with us, as our home being build was based on a contingency of our current home selling.

We started our layaway with $1000 deposit. A month later, we had not sold our home and we had to cancel our contract with the builder. We contacted Ashley to let them know and update them and asked if we could get a refund and if not we could use the money towards a purchase in their store. They informed us of a 30% "restocking" fee that they charge for not fulfilling our layaway and I explained again what we told our salesman, come to find out, he had just started there the week we went in. Great.

I asked for a little mercy and told the representative that we would be more than happy to purchase something in their store and pay the difference after applying our $1000 deposit and also told them what we were told, that they would work with us if the contract fell through and the answer was no, no, no.

So this store would rather keep our $1000 as a fee than sell their consumers a piece of furniture with our money. They are at no loss here. They don't hold or order any furniture until final payment is made. They are crooked and are thieves and we will never step foot in that store again to spend a dime. With our next home, another store will have the advantage of a great paying customer who will spend about $10k on furniture. I have called around to the competitor stores and no other store has this policy and they all say that they would never do that to their customers. This is not good business and loss of yet another customer because you can't give us our hard earned money back or some sort of store credit.

We bought two recliners and a love seat to match. They sold them to us as real leather. Within 8 months, much of the leather on the seat's back (shoulder area) has worn away. One of the zippers had broken, so they replaced the chair. Soon after, it happened to the other chair. We were so surprised that leather would do this. Within a few months, the other chair was worn in the same way and the same area. This time, they sent material and said that was all they could do. We are so disappointed with these chairs that we want to purchase new ones from another store. But of course, we would have to purchase the love seat too. No one seems to have any idea why this would happen with a supposedly leather material. We have no children or grandchildren. We are two older adults who take care of our things.

On November 20, 2010 I went in Ashley Furniture in Rohnert Park to get a mattress. I spoke with Eric *** and he told me that I would get my mattress in 8-10 days. I went through the RAC Acceptance to finance the mattress. I didn't want to wait that long for the mattress but decided it will be okay and I signed the agreement and gave them $129.10 for the first month.

By day 7, I was nervous that I have not heard from Ashley Furniture so I decided to go down and find out when they think it might come. I spoke to Eric again who looked at me surprised. They checked the computer and saw nothing. They did not know. He then got Sean *** involved and both checked the computer and said who told me 8-10 days. I told him Eric when I signed the papers. They proceeded to say that "Oh, we only do that for Beautyrest or Simmon mattresses but I got an Ashley furniture mattress and that takes longer." I told them why didn't they tell me that at the time.

I already was upset to wait 8-10 days now how long will it take. I was then told by Sean that I would have it on 12/6/10. I said fine and I left. I waited until about 12/3/10 and decided to go down again to Ashley to make sure it was still on schedule for delivery for 12/6/10. I spoke with Eric who looked at me and said didn't the manager call you? I told him no one called me. I am there to make sure it is still coming. He now told me I needed to talk to Sean about this. It still was not showing delivery.

I am very upset and told them I wanted my money back and was going elsewhere. He told me "You'll have it I promise for sure this week." I told him, "Are you sure about this I will have it?" He said yes. I said, "We will see. You have made promises before, I still have nothing." Eric and Sean both promised delivery by 12/10/10. On 12/9/10, I decided to go once again down to Ashley Furniture to talk to Sean. By this time, everyone knows me when I come in the door. I asked to speak to Sean because I still have no call about delivery day and time. He tried checking the computer and said he would email the warehouse and find out. I was so upset I insisted I wanted my money back because I was promised three different times by both Sean and Eric on delivery and I still do not have the mattress. I told him I was going somewhere else. I was tired of being lied to and they did not follow through with their promise.

Sean canceled the order in the computer and told me that I will have the money back on my card. I told him I wanted a receipt. He said his computer could not print one. I then told him to write me one out. Sean wrote me a receipt on 12/9/10 stating that I canceled the agreement and I would be refunded my money. As of 12/28/,1I i still have not received my money back from Ashley furniture for the money I put down on my debit card. Every time I call and talk to Sean, he tells me that first that it will go on my card. Then he tells me they have to send a check out to me. He told me the check was sent out for sure.

On 12/18/10 Sean left a message on my answer machine to call him. I called Sean on 12/20/10 and said I still don't have my money back. He asked if I still wanted the mattress because it came in to their store. I claimed I did not and went elsewhere and also was being billed by RAC Acceptance for the mattress that I never received. He told me to ignore the bill and for sure the check was mailed. I told him I am so upset about the whole thing and that as a consumer I should not have been treated this way. I stated I put a complaint into the Better Business Bureau and if I don't get my money back, I will have to pursue it further. He said okay.

I purchased a sofa and loveseat made of some type of synthetic leather. The furniture we saw in the showroom was much better quality than what was delivered. The first complaint was that the leather and the padding started to sag and we could not seat ourselves comfortably on the love seat. This was three days after delivery. Two years later, the material started to crack open and rip. This damage occurred with just simply sitting on the sofa--the material is defective. We now have a sofa and loveseat that has rips and tears everywhere.

It appears that the furniture was made in some third world country which could be why it was defective. We also had warranty sold to us for montage. Montage stated that the rips and tears are not accidental and that they have occurred because of defective merchandise. Ashley will not fix the problem and they do not care about their customers. Ashley is willing to lose customers for a sofa and loveseat. Ashley is a lousy furniture store that deceives and abandons its customers.

We bought a home last Summer in Mesa, AZ. We planned on several trips out there (we're living in Oregon) to get the house ready for our seasonal renters. We were there in late August to start furnishing the house. We went to Ashley on Southern in Mesa. We purchased over $2500 in furniture (a living room set and dining table set with two extra chairs). There was supposed to be a 20% off sale at the time. However, we were told after we selected the furniture that the 20% did not apply to what we had selected and would only apply to one of the extra dining room table chairs.

Problem #1: We were peeved, but decided to let that go. Little did we know that this would be the first in a long set of problems with Ashley. We purchased the furniture in late August and were promised that the furniture would be delivered that next week. Problem #2: It never showed up and no one called to let us know that it wasn't coming. So we called them and they said they didn't have anything on their records indicating that was the date that it was supposed to be delivered. Since we were flying back home to Oregon, we arranged for a neighbor to let them in on the next delivery date on September 15. When we arrived back in Arizona the day after Thanksgiving, we were excited to see our new furniture. However, the accessory set was not delivered, the rug was not the rug we ordered and one of the end tables was broken (we turned it over to see what was wrong, you had tried to screw in the legs and stripped the holes in the particle board which by the way they told us was solid wood).

Since they stripped the holes, they screwed the legs in a few inches over. So the end table leans. Did they think we would not notice? November 27, I called the store. They said they could not do anything about it and we had to call customer service. So I said that the store is where I purchased the furniture I ought to be able to talk to someone there and asked for the manager. They kept me on hold for 10 minutes. So I hung up and called back. Then they said they would have the manager call me back. They never did. I waited several hours then called again. Again on hold for 10 minutes and they would have the manager call me. Guess what? No call. On November 28, I called again and asked for the manager. They asked what it was regarding, I went through the whole thing again. Then I was put on hold another 15 minutes. Finally, I hung up and called back. They said the manager was not available again and they would call me back. I was growing increasingly angry.

So I called back and demanded to talk to a manager now and to not be put on hold. They put the phone down and I waited and waited, then finally some young girl came on the phone and apologized, saying the manager was with a customer and would return my call. I asked for the name of the manager, they said Rosa. So I waited for Rosa's call. She didn't return my call. On November 29, I called again. This time, I asked for Rosa and she actually called me back. I told her the story and said I was ready to bring the broken table down to the store and showing the shoddy work to every potential customer and telling them my story. At this point, I didn't hold anything back in expressing my extreme frustration. After listening, she asked what store I had purchased the furniture from, I said the Mesa store on Southern.

She said that I was calling the wrong store (Chandler) not Mesa. I thought that was odd at the time because I was sure I had been calling the number off the original business card that the sales associate who sold us the furniture gave us (Tami). Since I wasn't near my paperwork with the business card at hand, I said "Oh sorry about that". When I got home, I looked at the number on the business card (for the Mesa Store) and then looked on my cell phone to make sure that was the number I called (480) 222-4663. Guess what? They matched! Rose (the manager) had lied. As a side note, I find it hilarious that Tami who gave us her card at the time of the original sale said to call her if we have any problems. However, later she said, sorry they could not do anything at the store but we had to call customer service.

So altogether, I have spoken to 10 different people. Here is the list of people I spoke to: Bray, Derek, Keith, Leslie, Ashley, Anita, Renee, Tami, Melissa and Rosa. All sending me from one to another, making me wait on the phone for 10-15 minutes at a time and giving me the total runaround. Can you believe that! November 30, finally I decided to try and call the customer service. A similar story, lots of time on hold (it seems like they would have a listing of this in their computer so you wouldn't have to explain everything over and over again). Finally, I got someone who listened and was more helpful (Leslie). She said she would try really hard to work with the store to take care of our problems. The next day, I got a call from the store and they said I would need to come in and pick up the accessory kit (yay, we are making headway!) and that I needed to come down to show them which rug I had ordered so they could get me the correct one.

So I went down to the store and waited about 20 minutes. Because they told me I had to work with a sales associate, I found the rug I had originally ordered and she was busy with a customer. She took the numbers down, I checked this time what she had written and I wrote them down as well. She said she would talk to customer service and have them deliver it to us. Next, I was sent to the back of the store where the office is and where they complete the contracts. I had to wait another 25 minutes because they said they had to locate the accessory set in the back. December 1, I called customer service back to see what about the rug and the broken end table. She said she would have to check with the store about the rug and that she would try to get a technician out. She said his week was already booked up but that she would see if they could fit us in on Friday.

December 3 (Friday), a different person from customer service called and said they weren't able to fit us in. So I said we were leaving town and needed that this week. She said they couldn't and the earliest they could fit us in was January 31. I said you have got to be kidding. Could you please check again to see if you have an earlier opening? The next date she came up with was December 24. So I opted for that and made arrangements for my neighbor to come and let them in. But I have instructed them to watch this time and make sure to get all the pertinent information. The finance company that Ashley uses (Citi) was given the incorrect address to send us bills. So I started getting bill collector calls every other day saying we were behind in our payment and that a bill had been mailed out such and such date and we had not paid and that they would turn us over to a collection agency.

This upset me, we have outstanding credit, so I talked to my husband and he didn't remember seeing a bill. So I called Citi, it turns out they were sending the bill to the wrong address. So we looked at the contract to see what we had written down. We had written it correctly. The fault again was with Ashley, they gave Citi incorrect information! In addition to all the crap with Ashley, we were force to deal with harassing bill collectors. December 17, after still thinking about my shoddy treatment, I was so angry that this was still not resolved. I decided to do some research online and discovered that each Ashley store is independently owned. So I decided to call and ask for the name and contact info for the store owner rather than trying to talk to a manager.

When asking for the owner's name and contact information, I was finally connected to a gentleman who was the most responsive and respectful yet, Dominick **. He listened then he said he needed to check into this and call me back the next morning. As usual, I had to call him. He agreed that the customer service was lacking and if it was him, he would be angry as well. He said that he could not do anything about remedying the furniture or rug problem, but he would look into some compensation for my trouble. He called me back, he said that since we had gotten such a good rate of 20% off the furniture in the first place, he couldn't really help us out much but he could give us a $200 store discount. I said that we didn't get 20% off of anything but one chair from the dining room set. He said he was sorry, but that was all he was authorized to do. Then next, he said that problems happen from time to time and nobody's perfect, which I understand completely.

But this wasn't just one problem as you can see from my long letter. There was a whole string of problems equaling deplorable service. Put yourself in my place if you would have received this treatment, I am sure you would be incensed. I'd like to hear from you soon about what you will do to remedy this situation and about what compensation you will offer me for the extreme amount of stress this has caused for me. I am also contacting the following people from corporate headquarters (Hoovers) and will continue to pursue this until I find satisfaction: Chairman, Ronald **; Vice Chairman Charles **; President and CEO Todd Wanek

On November 20, 2010, I went to the store in Amarillo shopping for bedroom furniture. I found something I liked. I did not want a foot board. Susan, the sales person helping me, told me that would not be a problem. She said a bed frame could be attached to the headboard with no problem. She said the delivery people could do that for me. I purchased 6 pieces of furniture and paid half down. To my surprise, they called less than 2 weeks later and said it was in. Since I live 60 miles from the store, I mailed the remaining balance to the store. The deliverymen arrived at my house. I left my job to meet them. As I arrived, one was on the phone and the other asked where the furniture was going.

As we walked out in the driveway, they informed me that there was a problem with my bed. They said there was only a frame and my headboard has slits in for bed rails. I said yes, I know but they told me in the store that I could attach the frame to the headboard. They told me first of all that they didn't have any tools and second they couldn't do it. They called their warehouse manager and he told them that it would not work to do that. I asked them to get their store manager on the phone. Now let me say, at this point, the deliverymen have spent between 15-20 minutes on hold. I got out my cell phone and called the store. I was put on hold as well.

Finally, the store manager answers and tells me she will call the factory and ask if the headboard can be attached to a bed frame. They told her no and if they tried to do it, it would void any warranty. I told her that I was sending the furniture back and would accept a refund in 2 days. She informed me that I would not receive a refund. She also told me that my sales contract stated that. I told her their salesperson lied to me by telling me this would work. She said that she would deal with that but I would not get a refund. I told her at that point yes, I would get a refund because they misrepresented the sale to me. I also told her that at that time, we could. It is the easy way or the hard way but I would get a refund. I called her supervisor in Lubbock, Texas and I was of course put on hold. I was told that he was in a meeting with the owner. I said better yet let me talk to him. I was told that he didn't take phone calls.

A man did call me back and all he would say to me was "nothing is wrong with your furniture". He never would give me a yes or no answer about a refund. He finally said he needed to talk to the people in the Amarillo store. A little later after I sent the truck on its way, the manager in Amarillo called me and said she had talked to their store in Lubbock, Texas because the owner has a store there and they would honor the warranty. They could attach the frame to the headboard and could she send the truck back, they would send a technician over to do this. I finally agreed but told her the furniture would just set until this was done and if I wasn't satisfied, it would go back to them. I later found out the reason she wanted to send the furniture back to me was if I had taken delivery and sent it back, she could charge me a 30% restocking fee. The deliverymen were 10 minutes out of Amarillo and she made them turn around and come back. They were coming back to Pampa a day later. That night, I got online and e-mailed their corporate offices. T

he next day, I called the corporate customer service. I was told that each store is independently owned and operated. I told the girl that I understood that. But doesn't Ashley Furniture require their stores to abide by a certain standard? All she would say was each store is independently owned and operated and she would forward my information to them. Later that day, the manager in Amarillo called to say that she was authorized to offer me a refund. I said a full refund and she said I believe so. I asked her to verify that it was a full refund and she checked and called me back and said yes. I told her I really liked the furniture and I wanted it or I never would have purchased it but because of everything that had happened. I wanted them to pick it up. Oh yes, let me add that when they brought the furniture back to me, the chest was broken and they took it back.

A couple of days later, the vice president of the company that owns the stores in my area called me. He wanted me to tell him what all had happened. He told me he would do what he could to speed up my refund. I have received my refund after my money be tied up for almost a month with nothing to show for it. The reason I am sharing this is I got online and started reading all the negative comments about Ashley Furniture stores and thought I should tell mine as well. The customer service is terrible. When you call, they put you on hold for an extended amount of time. It doesn't matter who you are calling for. I called the store in Lubbock 3 times last week to check on my refund and it took 3 days to talk to the right person and get an answer. I think the saleslady told me what I wanted to hear to make a sale.

In closing, let me just say that I did get the same furniture from my local furniture store which I normally shop at and he is an authorized Ashley dealer even though he sells other brands. He got me the same furniture for less then I paid at the Ashley Showroom advertises they sell for less because they get it direct from the factory. I will never shop at an Ashley Showroom again and I tell everyone I know and guess what most people have a similar story. The only people I dealt with at Ashley Furniture that acted any way professional were the deliverymen. They were outstanding in the way they handled the situation. Even though my situation has been resolved to my satisfaction, I had a very bad experience and should not have had to spend the amount of time I did to get the furniture back and get a refund.

My husband and I bought a bed from Ashley Furniture in July of 2009. When we purchased it they told us that there would be shipping delays and we wouldn't receive the bed for 6-8 weeks. That seemed reasonable and we were willing to wait. By mid-September, when we had not received our bed, I called to check on the delivery status. I was told that the bed should be delivered by mid-October.

I called again mid-October and was told mid-November. When November rolled around and we were told the bed might be ready by the end of December, my husband and I decided to get a refund. It took almost two full months for us to get our money back. We were told that the refund had to be approved by the corporate office in Huntsville, AL before it would be processed and that we could expect a full refund in 1-2 weeks. We made the refund request in person at the location we purchased the bed.

After two weeks we called and were told there was no record of our request on file. We called the number we were given in Huntsville and were told the refund request did not exist but that they would process it that week. We went back to the store November 26th and were shown by the store manager, Russell, that the refund request had been approved. He told us that the refund was processed but that he could not give us printed confirmation of the transaction. Russell was much more interested in getting back to a football game than he was in helping us get our money back. He said he would email a confirmation but never did.

After two more weeks of waiting for the refund credit to show on my credit card my husband again went to the Ashley store where he was told that the refund was never processed. Apparently, the approval for the refund had been approved by the corporate office, but the store never applied the credit. They did not apologize for the trouble or anything else. This is a terrible way to do business and I want to warn everyone not to shop at Ashley furniture. They will take your money, never deliver the furniture you bought and you'll be lucky to get your money back. We paid $1000.00 in full for a bed that we never received and we're out that amount of money with nothing to show for it for half a year.

I purchased a living room set in January 2006. I found a piece of my chase lounge on November 15-16, that had broken off from underneath. I called the Service Warranty department. I gave them my current phone number, address. I scheduled to have a tech call me. Three weeks went by, I finally called them back and they had all my information wrong.

I received a call from Ashley, who told me they will pick it up for a $45.00 fee and then gave me an estimate of how much it will cost me to repair it, as it is out of the full warranty. I feel this may have been like this since we purchased the furniture. I also feel that Harold is rude on the phone to customers. I don't feel this should cost me anything to repair if their certified technician thinks it is a flaw in their product.

On Oct 7, 2010 my wife and I went and purchased a Chamblee Queen bedroom set for $3500, which included wood protection for 5 years and the delivery fee. On the bottom of our receipt, it was stamped "back order 3-8 weeks no verbal commitments." We have been waiting on a phone call from the store or our salesman concerning our purchase.

On Wed, Nov 24, 2010, my wife called the store and asked about the delivery. She was told that it would be delivered within the 8-week period, which is up tomorrow Dec 2, 2010. Last Fri, Nov 26, 2010, the owner closed the doors due to shipping difficulties. I heard about the closing at KAUZ-TV that the store was closed. I would like to know what corporate is going to do to resolve this issue.

I have done numerous things to the bedroom that this set is going into including removing the old furniture to replace the carpet. I am presently sleeping on the floor on mattress and box springs. This is very difficult to deal with considering my age and time of year. Please respond as soon as possible.

I purchased furniture on September 11, 2010 a queen size sleigh bed, a xwloox-medie chest b258-39 chest of drawers, axwiux b258-qsbd b258,51,57,96-bed and mattress set. I was told it would take 3 to 8 weeks to arrive. I waited and 10 weeks later I still had no furniture. I called every day since then and I was told it was back ordered, discontinued, or it would be in at the end of the month. I asked for a refund and I was sent to several people before someone told me the check had been mailed to me and I am still waiting on the check. I do not feel sorry for the employees because they helped in the cover-up; they should be dealt with in the same manner as the scam-owners.

Purchased a couch on September 12, 2010 and paid a down payment of $514 with 3 more checks for the next 3 months of $514 each. Fired salesman in front of me. Delayed time after time. Never called. Went into office after 9 weeks and was told couch would be here soon. Next week came by and door had noted that they were out of business signed owner. No contact info given or guidance. Called 800 numbers and was told it is independently owned. Sorry. I have lost $1560 dollars and no couch. 4 months. Merry Christmas from Ashley's with no money and no furniture. I cannot afford such a loss. We struggled to make thoughts payments and now we get the shaft. Why are the rich getting richer and the poor getting the shaft? They closed doors 2 days after cashing my last check. No customer contact but they can cash my check? New American slogan should be protect yourself!

I have not received my order from Ashley. I purchased 1 Sage sofa for $388 and 1 enchanted glade full headboard for $118.00. I paid in cash, $601.87. I was charged a $50 delivery fee. I just learned the store has closed. I would either like a cash refund or would like to know when can I expect delivery of my furniture that I have already paid for. Thank you.

I purchased a TV stand and a night stand on October 8, 2010 and went back and purchased another TV stand on October 16, 2010. The store has now closed! Where can I get my furniture? I have both receipts showing payment in full for a total of $622.44! These are my children's Christmas presents!

I wanted to buy a bed from there and it was about $1300.00. And they said that I had to pay 24 monthly payments of $171.00, which comes out to $4100.00. If they wanted to put you on a payment plan, they would put you on a payment plan for the cost of the furniture not for $4100.00. Nothing too personal happened. But I have schizophrenia and I have to deal with it every day.

The reason for return it that we do not like the service. Here is America, a freedom and opportunity land, a customer first country. Based on that, a store manager have to be 100% customer satisfaction service; that is a manager basic knowledge and manner. Ashley furniture store manager Beto ***** is just a kind of manager I've never met! On Nov 15, 2010 my wife and I went to the store wanting to discuss how we can exchange the sofa bed, because the bed so soft which is not good for human bone. But Beto said Ashley has no return policy, if there are any defects just to call customer care to fix it. There was no return and no discount. We are not asking for discount of the sofa bed. It's so soft it could hurt human bone. We just want to discuss how you could help in different ways! You don't need to stand strongly, refuse, and be rude to your customer. That's not what a manager is. A manager has to listen then use you knowledge or experience to satisfy the customers, not go against and refuse the customers. Now when I see the sofa, I hate it. It seems I see Beto's face. I will tell everyone about the experience with the Ashley store manager!

I bought a book case for $211.00. I asked specifically would it come assembled, the salesman told me yes. More than salesman told me yes. I went to the warehouse on Fountain Way. The book case was in a carton. I asked did it come assembled, he told me "no, we have been getting a lot of this lately." I refused the book case, and was told to go to the store on to finish the cancellation. When I got to the store, a smart clerk behind the desk told me I would receive a chest for the balance of my purchase 7-21 days, even if I paid cash. This is all minus 30% of the $211.00 I paid for it.

This company should be sued, and put out of business. This place is rude, don't know their business and their furniture is of poor quality. We as customers should try not ever going to Ashley's anywhere again. I will get my entire amount I paid for the book case.

They have my money?

We bought a recliner and couch (with recliner on each end) from Ashley at Superstition Springs Mall in Mesa, Arizona. Just two months later, the leather started flaking off the back of one side of the couch, which we had hardly sat on at all! Because we had paid extra for the warranty, they sent out a repair person who "painted" the color back on and sealed it with a hair dryer. Okay, we put up with that. Then just over a year later, I noticed it was doing it again And the chair that matches the couch (which my husband uses all the time) was flaking also. I drove to the store to speak with them and was told nothing could be done as even though we had the extended warranty, it doesn't cover normal, everyday wear. Also, the seat on the couch was/is all bunched up and we have no children or anyone else who abuses this furniture in any way! I left there in tears.

This was our first new furniture since the early 80s and it is ruined and looks like **. Because of the size of the couch and the reclining sides, I can't even get a slip cover for it. I have a comforter over my husband's chair. Now I see that the seat of his chair is flaking, too! A good friend of mine, whom I met after all this happened, has the same couch with problems also. Her stitching is coming apart. I would not suggest buying anything from Ashley Furniture. When I am able to get new furniture (when, I don't know!), I will be getting it second hand from Craigslist. Nothing new for me ever again. The Ashley Furniture Stores need to be out of business for good!

We Brought our furniture in April, we suppose to receive furniture in June, didn't got until end of July. The furniture we received was all defective. They screw-up my house warming party by not deliver furniture on time. Today, October 9th 2010, still they haven't fixed their defective furniture. This is the worst costumer service I have ever receive in my life. The worst experience.

Never recommend anyone to buy furniture from Ashley. They call themselves number one in USA, they need to change to worst in USA.

We purchased leather furniture from them and about 2 1/2 yrs later, it began changing colors due to a manufacturers defect which we learned later when we went into the store trying to use our warranty to get new furniture. We had a 5-yr warranty so we contacted the company. They decided it couldn't be repaired and that we were entitled to a reselection of furniture. We were told to go back to the store and inform them of the issue and reselect.

The store contacted their customer support and set up a replacement. We received word in Aug/2009, as we dealt with several managers namely Shusila, Michelle and Karin, that our choice was approved and the furniture will be delivered. Over a period of about 6 months, we had 3 deliveries that came damaged. We asked Beebee from customer support for the furniture to be checked before the next delivery but that never happened. We made countless phone calls, that were never returned since we usually only speak to them if they were in the office, to set up a new delivery. Beebee has called us a few times to set us up, but because of my illness, we had problems setting up delivery. I have cancer and renal failure and due to these issues, I have chemo, radiation and dialysis.

They stopped returning our calls. We lost touch for about 5 months due to my treatment schedule. So I was unable to be as diligent as I was before in expediting the problem therefore, nothing was done. They said letters were sent but I never got any letters. In July of 2010 I got a break in treatment and I went into the store to try and get this settled. The in store manager said we'd need an ok from customer care before we could reselect. At that time managers Karin and Michelle from customer support promised to work on getting corporate approval. For 3 months, we have called 2 or 3 times a week trying to get answers and another manager, Yolanda, also got involved but we still got no answers.

Finally in Sept we found out Yolanda was no longer there but spoke with Michelle and she said that she'd help. For a week no one contacted us so we called in and finally Michelle said go into the store and reselect since corporate has given the OK. She also insisted we do it within the next 2 weeks. We informed her we didn't want a reselect and to just set us up for delivery again for the furniture we've been waiting for since Aug/09. Michelle said that that order has expired and we had to repeat the reselect process. On Oct 5th, we went to reselect but then we were told the price has increased by $1000. We refused to pay the difference and told the store manager to call Karin in customer support.

She wasn't there so we spoke with Wade. He promised Karin or Michelle would call me back by noon on 10/6/10. They didn't, so at 3:10 I called and spoke with Michelle. Michelle had no answers about the price difference and said she'd call back by 8p with answers. She didn't call so I called again on 10/7/10. I was told by Wade neither Michelle or Karin were in but I could talk to Karin tomorrow. I insisted to speak with Karin and Michelle's boss but Wade claimed he didn't know who that was and that I'd have to ask them. I asked for a corporate contact and he said there wasn't one so I decided to call back. On 10/8, I called but Karin's not in.

We have tried calling, speaking to managers, emails, letters and every avenue known to us but we can't get anyone to help us. We made it clear to them if they wanted more money we wouldn't pay it because it wasn't our fault that our original furniture has a manufacturer's defect and that we have reselected a year ago when there wasn't a price change, so if the price changed now its not our fault. They were the ones who held up the process delivering damaged merchandise.

Bought a nice wall unit. Paid half, lead to believe I was to pay half upon delivery. When scheduling delivery, was then told I would have to come back to pay the remainder before deliver. This was not disclosed when I paid the first half of the cost.

The music in the store (if you can call it music) is enough to drive customers away. Why not something soothing and nice. Your music evidently was selected by some dim witted slope head without a clue as to what customers would like to hear to make their shopping experience enjoyable. Of course this complaint will never be acted upon because the management must be of the same mentality or they would not broadcast this type "crap" all over the store.

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10, we still had not received phone call for delivery. When I called, they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduling delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10 (roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, approximately 2 weeks. They deliver izone bed.

When we tested the audio, it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an iPod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 weeks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages.

When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge iPod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part.

Now, 4 days of work have had to be missed to wait on their people for no resolution! We did finally receive the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. The customer service has been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, Do not purchase anything from Ashley Furniture!

I just bought my bed In February 2010 and it's now September and my bed broke. They had someone come and take pictures of the broken bed and told me that these bed are no good. He even said that if he would fix it, that it would break again so he suggested to add something extra so it shouldn't happen again. I asked him how long will this take to be delivered and fixed. He said it will take six weeks. So I want to know where am i suppose to sleep?

I have no bed to sleep on and I have no space in my room to move the mattress and sleep on that. They don't care as long as they get your money. I paid $1700 for junk bed. It's no good; please everyone don't shop at Ashley's.

I called the Jersey office that told to me to be the headquarters for the New Rochelle store. I called and spoke to Isella who was no help. I asked her if I could speak to the manager and she told me that he isn't available and I asked her to give him my cell number to call. He called my house. I don't understand it; I stressed to her that I wasn't going to be home. I called after and left messages for Rob, that's his name, to call and I haven't had no call back as yet. I don't understand how they treat their customers and I think that they shouldn't be in business.

My aunt just ordered her bed set from them about a month ago and they delivered half of the bed and broke the marble for her bedroom set. She had to sleep on the mattress on the floor because they didn't deliver all the items that they were supposed to. She had to go on and make a complaint and let them know that she's missing a lot of items from her order and they told her that they don't have it in stock at the moment. She paid cash for everything. They told her that if she didn't pay cash for everything, they wouldn't deliver. So listen everyone, please don't order from them. You will regret that you did.

Well my bed broke. I had this bed from February 2010 until September 13 and it broke. When I first got on the bed, I heard the wood making noise. The bottom part always did look cheap. I need my money back or I want a whole new bed. Their wood is cheap. If they were to replace it, it would happen again.

On May 3, I purchased furniture, and scheduled on June 18th. On June 16th, I called to confirm delivery and was told none of it was in. I ordered numerous pieces, and have received a few of them. However, I never received a wall unit for the living room, that was over $2,000. After months of numerous calls, and complaints to BB and numerous other organizations, I was told on 8/5 by Andrea that they would give me my money back. He said it would take 10 business days. I still have not received the check. I called again on Aug 23, and Pam said, the check should be in the mail, but she would check on it, and call me back, which she never did. I called again today, and they said Pam was busy, so they gave me Andrea. He said, still no word, and that he would call me back. Please help. Below is the letter I sent to BB when this all started.

In the end of February, I suddenly lost my husband after 35 years, and had to make some serious life changing decisions very quickly. I had to move to a smaller apartment, and decided to use the little bit of money from insurance, to buy new very needed furniture, to replace some really old things. On April 1, I went to Ashley furniture in Patchogue, NY, and spent a little over $5,700.00 on all new furniture, and gave them a $3,000.00 deposit. I told them I was looking to move June 1st. The sales man told myself and 3 friends, that the wall unit may be delayed a week or two, after shipment. They also noted on the receipt. I went back on the 3rd and gave them a check for the remaining balance. At that time, I told them I pushed the move day back to June 18th, and set the delivery to June 20th. They told me that was good, that now the wall unit could be delivered with the rest.

On June 3rd , I called the store and spoke to Tina to make sure all the furniture was in, and to note a change in address for delivery. She and I went line by line of my order, and she told me everything was in, except for the wall unit. She then asked me to hold while she checked with her manager about the wall unit. She came back on the line and said a weekly report is run. If the wall unit is at risk, she will call me at least a week ahead of time. I said please do, if it is going to take a long time, I would rather cancel and purchase something else. Today, I called the store, since I never heard back, just to make sure it was in. They looked up my order and just said, we will have someone call you from the warehouse. The warehouse person called me a few minutes later, and said sorry most of your order is not in. "Most".

I had donated all of my furniture to various charity groups over the last few weeks, and only held onto my sofas and few items. I said this can't be. Tina said everything was in last week, how can it not be in this week? They had a manager from the store call me back. and he said only the mattress and box spring were in. and the bedroom mirror. They would deliver the rest when it comes in, but they could not provide me with a date. When I asked when that would be, they said next week, except for the wall unit, which would be in by August. I told him this won't do, for I need furniture to sleep on this weekend. They told me I can sleep on the mattress on the floor for now. They will do their best effort to get the rest next week. I asked for my money back, and was told it would be 10 days to 2 weeks to issue a check, and there is a 30% charge to cancel the order. 30% of $5,700,00! He just kept saying, read, your contract delivery date is an estimate. Can they get away with this? Is this all legal? Am I at their mercy, to just wait and get piece by piece? Please let me know if there is someone who can assist.

My television had been sitting on the floor for months, because I was tied to a contract that said no refund until after 8 weeks after initial order for non-delivery. I waited out the 8 weeks, still hoping to get the furniture and still have not received them, nor have my refund. I finally went out and purchased another, thinking I would have this check back in time to pay for it on my charge card, and now I am having severe financial hardship, as I am going to have to take this out of my monthly finances. I will have to start paying interest on the new purchase. The stress of this all, was compiled on top of losing my husband, have caused many sleepless nights. I just don't know what else can be done to get this refund.

Approximately four weeks ago, I purchased a sofa from Ashley's outlet store and was told that it would take 2-4 weeks to be delivered. Three weeks later, I received a phone call from Ashley's informing me that my sofa was in and that I could pick it up. I stated that I was told it would be delivered. The caller stated she would check on it and return my call which she never did. The next day, I received a call from Caleb informing me that there would be a charge of $64.99 for delivery which I paid immediately by phone while speaking with him. He then scheduled a delivery date for Saturday Aug 14th. On Aug 15th, he called and said they could not deliver it because they had overbooked.

I asked him if he could check again to have it delivered Saturday as promised. He said he would give me a call back and I never heard from him. I went to the warehouse on the 15th to see when it would be delivered and was told by Jessica *** that they overbooked and there was noting she could do except offer me a store credit of $100. I asked her, "Did anyone think to give me a courtesy call to let me know it would not be delivered Saturday?" Jessica apologized and once again offered the store credit. I asked for the number to the corporate office and was given xxx.xxx.xxxx.

I then called and asked to speak with the manager. I do not remember what he said his name was but his response was that he really did not have anything to do with the outlet store but he would call and see if I could have the sofa delivered on Saturday as promised and that he would call me Saturday morning. I never heard from him. On Tuesday evening, I got a call from the manager apologizing and promised to have the sofa delivered on Wednesday Aug 18th between 3-6. At 5pm, I called to find out exactly what time they would be arriving and was told by Eddie, a new employee that I was not on the list for delivery today.

I asked to speak with the manager and got the runaround. I called Ashley Furniture in California trying to reach someone who could assist me with getting my sofa and was told that they did not have anything to do with the outlet store because it was independently owned but that they would put me through the consumer affairs department which she did. A recorder came on and said the hours of operation was 8-5 and since it was after five I hung up. I then called the outlet store again to see if I could speak with the manager and got the runaround again.

Eddie called me back at 5:45 and said the delivery truck broke down. I asked to speak with the manager and once again got the runaround. I then called and left a message on the store phone for someone to return my call. I never received that call. In my final attempt to get my sofa delivered, I called the store and spoke with Caleb, he said he did not show where I was scheduled for delivery today and that the warehouse manager was gone for today. I am so very frustrated and need to take action at this point because it is very bad treatment of a customer. At this point, I need assistance.

First time the delivery drivers showed up they had the wrong sectional. They left it and said they would be back to deliver the correct one. During the second delivery they brought the correct sectional, except this one was damaged and would not zipper up. When my fiance called to report the issue(while the delivery drivers were still there) the gentleman fielding the calls said that maybe she should have a male call back and they can fix it for her. Then the delivery driver got on the phone with the warehouse and started speaking in Spanish and laughing about it. A week goes by and they deliver the correct sectional undamaged. This has caused me to miss three days of work at this point.

The delivery guys don't have a drill gun on the third delivery so they didn't take the legs off and scratched the walls up, ceiling, and handrail. I've had two different companies come out to give quotes($600 for paint and drywall repair and $450 for handrail repair). The company now (Floyd) is saying that they need to have their own guy come out (which I suggested in the beginning). He doesn't know when and once again has said he will call me back (as he has said all week and never done). I have tried to speak to the district manager in regards to this (Joe C.) and he has never once returned any of my voicemails. I would never recommend Ashley furniture to anyone that I care about.

I bought 2 recliners; 1 king mattress and 1 king bed. I have paid in full. When I received the recliners and mattress, there was no got bed. I bought on 4-15-2010. Today's date is 8-12-2010. What can I do? The cost of every thing is $4,000. Plus money!

Purchased 2 hi leg/Santa fe/Bark recliners. One chair leg mechanism is broken in less than a month after delivery. The 2nd chair mechanism is sticking making it difficult to raise or lower the mechanism for your legs. While dusting the 1st broken chair a week after receiving it a piece of wood came off the side part of the chair. This is truly inferior products. When I made my purchases, I spent $2,600.06, with each chair costing $499.00ea.

To make a long story short, their products are of very poor quality and the customer service (for sure at the Springfield, Oregon location) is the worst I've ever encountered! Here's the story: Today is Saturday, the furniture was delivered on this last Thursday (2 days ago). We noticed that one of the trim boards on the top of the dresser is warped and bent. When we purchased the furniture, we were told that if they deliver, they come and pick it up if repairs are needed. We called them to have them come get it and either fix or replace it.

Because the delivery was complimentary (they called and offered to deliver for free since the 'warehouse was full'), they are saying that they will not come and get it. We can hardly lift this thing left alone get it in a truck to bring it back. When I told her that it was likely damaged in the delivery, she then stated, "Well, it came from the manufacturer that way then because all we do is box it and bring it to you."

Two things come to mind when she said this, (1) It's sad that they won't stand behind their product that they sold us; (2) It easily still could have been damaged when they had possession of the furniture. The gal (don't know her name but sounded middle aged) at the store (Gateway Mall, Springfield, OR location) began to get very rude, raised her voice, constantly interrupted me and was not helpful in any way! I told her that it's sad in the economy we're in that they aren't trying to have more satisfactory customer service and that I plan to tell all my friends and family about this horrible experience and to never shop there again. I ended up getting very upset with her and hung up on her. She was definitely the worst person for customer service that I have ever encountered.

Due to the numerous scratches on the table, they concluded that it was customer damage.

I explained to her that I was not calling due to the scratches but to the light spots and stickiness of the table. She sent an email to the manufacturer to see if there were other known cases of this defect. I received a call on 7/29, stating that the manufacturing said it was caused by the customer due to the scratches. I have asked Ashely to provide in writing why they are refusing to fix this defective table.

I realize that they are scratches and I did purchase a protection plan that was supposed to cover scratches but when I tried to use it.. it was for gouges and they would not cover it. I have 3 small kids and scratches are bound to happen. However, light spots and stickiness should not. I would also like to mention that this was not a cheap kitchen set. I spent over $600. Any help would be greatly appreciated. Thank you for your time.

On June 17, 2010, I went into Ashley Furniture in Fairfield to purchase a living room set, a dinette set, and a bedroom Set. I was assured that on July 1, 2010 my mattress set, dinette set, and living room set would be delivered. The bedroom set was to be delivered on July 16, 2010. I did not receive a call to say that my furniture was in on July 1, 2010 so I called customer service and was given a date of July 3, 2010 for delivery.

On this day the tech informed me that the mattress was still not in. Not only was my mattress not in but, they delivered the incorrect coffee table and end tables. I was then told I would have to call customer service and order the correct ones. When I did this, they said they didn't have the ones I was looking for in wood. I had to go online, call them back, and give exact details of the tables I ordered. This was the 1st issue. With regard to the mattress that I was promised on July 1st, I was told 2 other dates; one was the 13th and the other was the 19th. I spoke with Ashley in the customer care department and she informed me the mattress had to be re-ordered. I gave her the benefit of the doubt and said OK.

On July22, I received a call that all of my order was in and I would be receiving a call on July 23 for a July 24 delivery. On July 23, I did receive the call that delivery would be made on July 24, between 4 to 8pm. On the morning of July 24, 2010, I received a message on my phone that there was an issue with my headboard and to call back. I called the number back from 11am-4:30pm and never got an answer. I even called the logistics department and could get no help to find out what the issue was. When the delivery tech came to my home, he asked me, "Did they call you?" I said, "What is the issue?". He said, "Oh they damaged your headboard but we have the dresser". I said, "What about the mattress?" He said they don't have that anywhere on the order.

At this point I have exhausted my patience and of course because of the lateness of the hour, I could not call customer care. On Monday, I called the Fairfield store to find out what they planned on doing about the order. The manager was busy so he couldn't assist me. He would call back. He never called back so I had my husband to call and the manager was still busy after 3 hours. The manager called back and, at that point, was unable to satisfy the request of delivery and so I made a request to have my money returned. He said he would have to get approval from corporate and offered no compensation or reasonable solution.

Well, the next day rolled by July 27, 2010 and I made two calls to customer care and was assured someone would call me back from the status department. They never called back. Here it is July 28, 2010 and I have called five times and been told that someone would call me back. I have spoken with Kristie, and Ashley and was told the manager Angela would call me back before 5pm. It is currently 4:54pm. I requested to have my full refund on the bedroom set, as well as the mattress and coverage policy, and was told they could not do that.

I put in writing that I would like to have my money fully refunded for the amount of the bedroom set, mattress and coverage policy in the amount of $1499.00. As I was writing this request, I was on the phone with Angela in Customer Care. She stated that she will refund the amount of the mattress and I informed her that if the balance of my order was not received by next week, I wanted a full refund of the bedroom set and I want it noted in my account and she agreed. I made a formal request in writing and have done so verbally as well for purposes of filing in a small claims court if necessary.

I got financed through probably not a good financed company in their store. They are charging me a lot of interest. I still don't have my furniture and now they told me that it might not be in on the day they told me to pick it up. They are also telling me to drive to the warehouse in phoenix to pick up my furniture. I don't have my furniture that I paid $300 for and have to make 10 payments of that amount in the future.

On April 27, 2010, I ordered a couch (serial#3610238) and a love seat (serial#3610235) and put a down payment on them. Two days later on April 29,2010, I paid the remaining balance in full. The contract paperwork that I have from Ashley's says that I will have delivery 2 to 6 weeks from payoff.

It is now July 24, 2010 and I do not have my furniture. We have contacted Ashley's on several occasions, including talking with a man named John, who has since quit, he told us that on June 14, 2010, our furniture was in Los Angeles in a warehouse somewhere. Since then we have had promises of phone calls from several individuals, I can only assume to try to resolve the situation, however we have never received any such calls. Not from anyone. We even know people who have ordered their furniture after us and have received their furniture already. All we want is what we paid for. We feel like they have stolen our money and have no intention of giving us our furniture.

We feel that we have been taken advantage of. As we have been stolen from with no consideration for us. These people have given us run around after run around and then on top of that they want to try to keep 35% or our money for them breaking the contract. Their contract said that we would have delivery within 2 to 6 weeks of payoff.

It has been 12 weeks as of the 20th of this month. We should expect some kind of compensation for this. At the very least, we should get our furniture. That is what we paid for. If there is anyway you can help we would very much appreciate it. Please feel free to contact me or my husband with any further information you might need. Thank you.

I bought a king size mattress from Ashley. Before delivery, I measured the staircase in my home & was concerned that it wouldn't fit. I promptly contacted the store regarding this concern advising them was willing to exchange for queen, to not compromise the king. I was assured it would be fine. On delivery, it was folded completely in half for it to fit, bending the frame. A problem, I gave it some time but there was a hump in the middle of the bed & the sides caving in. I was also waking with terrible back pain. I called Ashley regarding the damaged mattress & I'd prefer to switch to a queen as I originally wanted to. I was told the technician must come & check first.

I waited almost 4 weeks for a tech. He claimed he clearly saw the hump, it was evident mattress frame was compromised on delivery & would indicate so in the report that would be ready in a week (which was a holiday, no report was done). I spoke to Diane, customer service rep over 7-10 days. I was told it was being processed & an exchange would occur and the store in Farmingdale knew it. I went to the store and was told they were waiting for an email from customer service. I call the rest of the week and told it's being worked on.

On 7/19, I made 3 calls to contact them and was on hold 10 minutes or more each time. Finally, I get through on 7/20 & am told that nothing is wrong with mattress & there will be no exchange. The only thing they could do was send another tech. I don't know how the store, customer service, & the tech were all agreed the mattress is damaged & that an exchange was the clear resolution. It changed in 1 day.

I don't want to suffer with mattress anymore. It's not right I have to lose a day at work, wait another month for a tech from the same company to lie & say they see the problem but report otherwise.

I left a message with K & B Quality (the tech company) and no return call. I spoke with Diane and was told that this is all that Rob from the Ashley in Farmingdale is willing to do. I just want a full exchange from the king mattress for a queen mattress of the same price. They were paid. I should get a quality undamaged product. This store is individually owned; there is no reason for this red tape or run-around. No wonder they have such a series of bad reviews and to think I was shopping for living room furniture there.

On March 2010, I went to Ashley Home and Furniture and bought a complete bedroom set. They told me that since their factory was in California, the furniture was going to arrive after 8-10 weeks. After 11 weeks, we went to demand any explanation why we did not have the furniture. They told us that they had transportation problems, but soon we was going to have our product. Thereafter, we listened the same argument at weeks 12th, 13th and 14th.

At week 16th, we went again to the store, but surprisingly, the store was closed by a federal order by the Mexican government due to violations to the customers' rights, because Ashley Furniture simply did not delivered their furniture to hundreds of clients and, moreover, they continued selling for months. Thus, me, as hundreds of other clients, were deceived by Ashley. We lost our money.

Sales associate opened up a Citibank credit card when my father repeatedly had refused. My father is 90 years old and had no idea that the mattress he bought was on that newly opened card. He thought he purchased it on his old credit card. When he received the Citibank card, he tore it up and tried to contact Ashley Furniture and Citibank and of course got nowhere. I live 100 miles away and I drove down to try to take care of the situation but also was unable to get satisfaction. I am hoping that consumer affairs will have better luck. I know that older people are targets for this kind of thing and I know my father is one of many older victims. Thank you for your help in this matter.

I ordered $1,300 worth of furniture from Ashley Furniture HomeStore when I found out that escrow closed on my first home. Ashley's said it would be 2-6 weeks until my furniture came in. It has now been 10 weeks and I have lawn chairs in my living room and $1300 worth of furniture somewhere? I called the store every couple of days and always get a convoluted answer about what is going on. At this point, nobody can tell me if I will even be getting the furniture I ordered or if I'll get my money refunded. It's been horrible spending the summer and the weeks recovering from surgery in a new house with no furniture. Thanks Ashley!

I purchased Ashley Furniture Bedroom Set B-208 (Queen Size) on 6/12/10. Vina called on 6/23/10 and said the furniture was available for delivery. I did not have the furniture delivered until 7/6/10. When the furniture arrived the set was incomplete. There was no headboard delivered. I called up to find out the reason my headboard was not delivered and when it would be. Vina then stated that "I need to stop complaining because all they are missing is the headboard." Vina then went on to call me an "idiot" and suggest that "I was only complaining about the headboard because I paid via their cross checks system" (which allows me to pay over 90-days via post dated checks).

She continued to direct a barrage of insults at me and ended the call by telling me to "make my payments and shut up about". They would deliver the headboard when they want. I don't have a headboard which means I am sleeping on mattress on the floor. Due to the insults, I raised my voice at work and was in tears so I was sent home without pay for the rest of the week.

We purchased furniture (Dining room set, bedrooms, and a TV stand) from Ashley furniture 8 weeks ago, April 30, 2010. The bedroom sets were delivered on May 29th, 2010. When asked about the china set, they promised a delivery date of June 17th, 2010. They failed to meet that deadline. When we called to ask about the status of our delivery, the deadline was pushed back until June 30, 2010. Once again that deadline came and went.

I called the store and spoke to a manager, who informed me the furniture was still in California. He refused to give me a delivery date and said there would be a 30% penalty assessed if the order was canceled. I let him know about how much trouble it had been for me to rearrange my schedule to make sure I could be available the week of June 30th, 2010. He said he could offer me $50 for a week's worth of time and trouble and mentioned if I felt my time was more valuable than $50, I would have to speak to corporate office. I called corporate office they told me there was nothing he could and the rest would be delivered on July 25, 2010.

I purchased 9,500.00 worth of furniture and over 20 years have bought LOTS of furniture from other stores with no problem. Nothing prepared me for what I am still going thru 2 months later. The first sectional...leather, they brought out, as soon as we sat on it the bottom literally broke thru the fabric and wood was sticking out all across the back. it looked fine when they sat it down so we did not know this until they left. the recliner was literally they determined BROKEN. my 2,400.00 dining table only had a small crack in the leg and they told me to just touch it up. wasn't it new?

I waited another month. by now it is June 14 one month later and they brought out my china cabinet which cost 2000.00 and it was so dirty thought i would never get the glass clean. when i did the all glass china was chipped badly and it looked like they had shipped cats inside it, the glass was so scratched. I knew from previous experience to take a picture email it to them and then they would call. they wanted to send someone out to just replace the glass. I said NO, I BOUGHT new so i want another

so lets fast forward 2 weeks. bought me a recliner. it is fine. bought me another couch and i promise you the lining under it had to be stapled onto the couch by me. it divides two rooms other wise we might have never known it was broken. oh yes as they came through my door they scratched the back to pieces. when i showed them they got a brown marker and just left marker all over the couch! Lets see we have a replacement couch with chunks of wood missing on the feet and i noticed 1 and 1/2 months later that my ottoman litterally has chunks of wood missing. I know this because the feet have so many bad spots like they have been beaten with a hammer

let us fast forward to my replacement china. the glass is horrific. it looks as though there is moisture behind the glass and scratches are everywhere! Now they are going to come out and replace the glass. I decided today to just pursue a full refund! 9,500 is a lot of money to me and there is no way this stuff will last the year. there are literally cuts along the bottom of what they claim is leather, i am not so sure of that! I am finished, I was warned by a neighbor but it just sounded like no way! It took me calling my salesman at the store to get customer service to even return my call on Wednesday. they left it Friday night so when i called Monday i was informed they have 72 hours to get back with me. I decided on day two NO, they do not. i have broken furniture! It is like they deliver used broken furniture and run for the door before you sit on it or clean the 2 inches of dust off the china to see it is trashed.

I ask is this new or used furniture, customer service assured me it was new! Where and who makes this stuff. I really believe i could do a better job so for now it is on. oh my ottoman had so many strings sticking out everywhere so i finally clipped them now all the stitching is coming out! MOST HORRIFIC EXPERIENCE EVER! Well, I know that I want my money back and they told me the store had to decide that but they probably would not. This was 3 days after they left, on Friday night, another damaged china!

My husband and I purchased a leather four piece set and it is now peeling after only 3 years. It is only the two of us so therefore we are the only one setting on it. We also both work full time so our time sitting on the furniture is short. I Have owned leather sofas purchased from other stores and never have had a problem with it peeling. I have a sofa purchased in 2000 and it is in excellent condition which I purchased at a military PX. I have read other stories of people having problems with Ashley furniture peeling. I think the leather is not of quality and we as consumers have to pay the price for that. I would like to have another set if possible, but will it peel as well. If a store can not provide us consumers with quality merchandise than why are we charged such high price tags for poor quality. I would like to have this matter resolved by a refund or another set that will not peel. Thank you, Darlene Arnold

I Went to the Ashley Farimgdale store in NY, to look for Living room furnoture and dining tables. I liked one set of sectional and a dining table. I wanted the furniture as early as possible but after a lot of convincing by the Sales person, he made me agree for delivery after a month. He said she would check for me. He came back and said they had to get it from their warehouse, so it would be after a month for sure. I was still happy and went to the payment area. The cashier filled out out what I was buying on the order form. He then had me sign it.He told me that the warehouse would call me in few days to arrange a pick up time.

At no point in time was I told it was a 2 n half months back order.I got a call after a month saying that there will be a month delay. So i asked for refund and they said you will have to pay 30% from it, which i was never told before. BEWARE half of the thing they will make you sign without even letting you read. I talked to the Cashier and the same salesman and another man who was a store employee and they told me they have a no refund policy and all sales are final. I was NOT told any of this at the store location. I am not satisfied and feel like I was deceived. I want a refund!

Ordered furniture 4/3/2010, still waiting, and have had calls that partial order was in, asked for that to be delivered, "Oh, we don't show that being in" so, now still waiting and all should be in by 6/17/2010. I have had house guests and events and this furniture was missed and noticed. Very embarassing...and now after reading...I cannot wait for it to be useless....I look forward to a class action...Rude, dishonest and unethical, and how sad that the staff is trained to say "I know...75% OF OUR FURNITURE IS DELAYED." Now what is worse than Ashley management is why would you take a job at a place where you were told to tell people that 75% of them would routinely be disappointed?? Does that make sense or sound productive?? That is what is wrong...no sense or production in our US manufacturers, drivers, and sales staff...!!!

J.D. my suggestion is that you get a job at DMV, you will fit right in. Will wait the extra 2 weeks for delivery, they just better hope it does not take more than that.

On April 18th, I went to Ashleys furniture store on Queens Boulevard in Elmhurst NY & purchased an item I had originally seen online. I could not purchase it online only at the showrooms. The item I had wanted was not in the showroom but I knew the name & the item number "Carlyle No.: D371-35".

I was assisted by George S. at Ashley's furniture store. I told Mr. S. exactly the item I wanted. He printed pictures of the item I wanted. I told him that I DIDN'T want the barstool table because I knew that the item comes also in the Barstool countertop table type. Mr. S. informed me that i would not be purchasing the barstool type & circled the picture where 2 chairs of different heights indicating to me that I was to receive the smaller chairs & he also informed me that they were not barstool. He even went as far as telling me the height of the table with a measuring tape, pointed to my hip as to how low the table would be, & even CIRCLED the lower chair on a printout he had made for me.

At the time of signing off on the agreement of the purchased I once again repeatly stated that I did not want a barstool type table and he assured me that I would not. Rest assured on the delivery day I received item no.: D371-32, the one I specificly clearly repeatly stated I did not want. I was not home when the delivery was made my son was. When I got home I realized they had delivered the wrong item. I called & spoke to Mr. Sanchez he then told me there was nothing he can do that I would have to call the main store on Carle Place.

When I called Carle Place they indicated that I would have to call the store from where I purchase the table and chairs. When I called the Elmhurst office again, I was told I would have to speak with Matthew C. I left Matthew C. a message to call me. When I received a call from Mr. C. & explained to him the situation. He stated that I had signed off on the purchase. I told him that I was misinformed by his employee Mr. S.. Mr. C. stated he would speak to his General Manager and that he would get back to me. A week went by & I received no call from him. I called Mr. C. leaving messages for him to call me. Mr. C. finally called me back & stated that the General manager said that I would have to PAY a delivery charge of 15% & restocking fee of $99.00 per item.

I was appalled by this when it was not of any fault of mine. I had left messages for Mr. C. & he as of yet have not return my calls. All I want is to exchange the item to the one I initially wanted. Still waiting for Mr. C. to call me.

I was remodeling my basement and ordered two recliners from Ashley furniture. I had them delivered to my garage. I brought them in the house 1 month later. Neither recliner would recline. A furniture company came out to look at them and both frames are bent. Ashley said you only have 7 days to return defective furniture. Obviously, they have extremely poor quality that they can't stand behind their furniture for more than a week. I am supposed to pay $1,600 for recliners that do not recline.

Do not ever buy from this store. We decided to buy a bedroom set from Ashley Furniture 3 months ago. We were told that the furniture would show up in 2-3 weeks at the most. The salesman was over eager to make the sale so I decided to get him down on the price. We were excited because we ended up saving about $100 compared to if we had bought it here locally at another store. So after a total investment of about $700, they sent us packing and said it would arrive in 2-3 weeks. We called on the 3rd week and they told us that it would be a little longer. We called on the fourth week and they said they would have someone call us back within 72 hours. No one ever called.

We called back on the 5th week and I asked to speak to a manager. I was told to call my salesman in Joplin, MO. I called the store and the salesman was not there. The store told me to call the distribution center in Springfield, MO. I called the distribution center, they told me to call my salesman, and round and round and round. It has now been all of 3 months. I called today. The D.C. first, she told me that it was not even scheduled for delivery. Then she told me to call my salesman. I said heck no, I want to talk to a manager. She said there was no manager to talk to and that I should receive a call within 72 hours. Here we go again. Three months later, no furniture, and they can't even give me an estimate of when it might come in. I will never buy from this store ever again. It's not even the delays that ** me off. It's the fact that no one can tell you anything about what is going on. I know a lot of people in town, and very active in the Chamber of Commerce. I will make sure that this store is blacklisted big time.

I purchase furniture from Ashley Furniture Store in Salinas and was told, I would receive $500.00 in grocery coupons for my purchase. There was a lot of forms to fill out and logging on to a different website (their supplier). After I went through all the steps and sent in my first coupon, the envelope was returned with a return to sender... addressee moved with no forwarding address. When I took the envelope into the Salinas store and talked to the Manager, Hector, Hector told me that this store is independently owned and that was a corporate program that they too were offering, but that they (Salinas Store) could not be liable for what their supplier does or does not do.

Wow, was I surprised and told Hector that I would be willing to take a credit for a future purchase in his store, or they could simply honor the $500.00 grocery credit and I would be happy. Hector said that he and his employer were still working on this and would get back to me by May 1, 2010 or sooner. Well, I know I'm rushing it but I am not going to forget this. My guess is that they think I will just go away and time will take care of this. Had I known about the other law suits Ashley had going on, I would never have purchased from them. My husband and I are Senior Citizens and we have a limited amount of income so for us to receive a $500.00 credit for groceries is a big deal.

I just called "Hector" to remind him that I was waiting and he said they are still working on it and hope to be able to honor the grocery credit starting in July 2010. And, he said this would only be for the people who followed the rules. I'm still not satisfied with that... **, I may not live that long! Will I do this to my children? Grandchildren? What about the people who had more difficulty than me following the rules?

The economic consequences are that I do not have the benefit of the coupons for grocery credit totaling $500.00. The stress of having to continue to follow-up on this is not acceptable. What about those people that are worse off than me? There's no one to look out after them.

My wife and I bought a couch/loveseat with recliners in them. Within a year, the couch cushions began separating and the recliners would get stuck. We called Ashley's and they replaced the couch. Now 10 months later, we are experiencing the same problem. Guardsman sent someone out and are telling us that this is not covered because it is normal wear and tear.

Basically, the recliners pull out and then get stuck and sink down. I do not see how this can be normal wear and tear on 2 couches roughly a year apart. Now I have to replace my couch/loveseat again 2 years after purchasing. Waste of my time and money with paying for this extended warranty and the needless amount of time spent on the phone with company.

After numerous missed delivery dates from March to present, refund was requested. Instead of refund another payment of the refund was debited from my account. Now I'm being told it would take from 3 to 5 business days before my double refund is paid because of their mistake. It is not fair to me to have to wait a second for any monies due. This is my personal checking account and have bills that has to be put on hold pending expecting refunds. Not one but two refunds. Their mistake of withdrawing from my account should have been voided and place right back into my account as soon as they new of the mistake.

We purchased a complete exclusive line of living room furniture and were told there was a 4 week backorder. After the 4 week period and we did not hear from them, I tried calling the number I found online, in the phone book, and on their business card. It rang, rang, and was never answered. I finally received a call from a customer service rep 8 weeks after our order stating our furniture was in and they would deliver it in 7 days. When I challenged the 7 day wait time, I was told other customers were ahead of us (customers who I expressed probably had not waited 8 weeks for their furniture).

The customer service rep was terribly rude, so I inquired on just canceling my order and I was told I would be charged a 10% Cancellation fee even after waiting 8 weeks! I then contacted her manager and received the exact same response. Now, 12 days after being contacted our furniture is finally being delivered. However, we received a call this morning stating that some of the merchandise was damaged and would have to be reordered with the lead time unknown right now.

This was a very large purchase for us and all was great up until they ran my check card and my money was in their account. Then we were treated terrible. Ashley Furniture does not care about their customers, only the money. Businesses should not be able to operate in this way and stay in business. We purchased a bedroom set of about the same value from Rooms To Go a few weeks prior to this and had great service, delivery, etc. I recommend to anyone looking purchasing furniture, whether small or large, do not give Ashley Furniture your money, drive a few blocks down the road and get great customer service from Rooms To Go.

I went into Ashleys Homestore on Feb 7/2010 to purchase an L-shaped living room group. I paid extra for delivery on Feb-26-2010. They called and told me that my order was in. I advised them, that I could take off from work between the hours of 11AM-1PM. Because of my working hours, they told me that my order was sold. So, they ordered me another set.

Now, we can't get this right. I"m still out of money and furniture. I called the store manager and ask for a refund of my money. They told me that I'm cancelling the order and they have to take 30% of my invoice when its not my fault. Ive paid for something some months ago and still don't have it today. I've worked hard for my money and I'm not receiving a fair game.

I purchased a table/chair set on March 27 and arranged for delivery the following Wednesday (my wife's regular day off). The following Wednesday, March 31, the wrong item was delivered and the delivery was rescheduled for the next Wednesday, April 7. The wrong item was once again delivered, but we were told they would deliver the correct item later that day.

After two hours of not hearing anything, I called customer service and was told it was on a truck. A few hours later, my wife called and she was told that the item on the truck was damaged. Not wanting to wait another week, she asked if it could be delivered the following day after 6:30 pm, as no one would be home before then. She was assured that would be no problem. They call an hour earlier the next day to say they are on their way, even though we specifically told them we would not be home until after 6:30 pm. After multiple calls with different customer service managers and endless back and forth conversations, we finally just asked for a refund. This was the single worst customer service experience I have ever encountered.

I have purchased a Sonoma - Galaxy model reclining leather (so-called) sofa and couch along with an extended 5-year warranty (ripoff). It turned out that this is not a real leather and a top layer started peeling off, making it look ugly and a cheap quality product. I have read a lot of people having this complaint. While one of the Ashley worker acknowledged this as a known problem, the warranty people deny this as a known issue on this model and they sent my request to warehouse (God knows where it is) for them to make a decision on how to address this. I have placed this request 4 months ago and I am still waiting for a response from them. Not sure what the response is going to be. But, I know for sure I am not going back to Ashley store again.

I am a GA flood victim. On 9/21/09, I lost everything I owned to 7 feet of water. I needed new furniture for my bedroom. I shopped around to stay within $3,500 for a suite. On 11/22/09, I went to Ashley and found something to keep me in that range. After I got a quote from the sales person, she wrote it on a card. They said I would have 15% for the Thanksgiving sale. I came back on 11/29/09, made my choice on comfort, quality and price. They were giving away flat screens. I waived that for the 15% off. When I got the total I almost fell over. It was a lot higher. I asked if this is within the 15% off. She said yes. She offered 12 months same as cash, so I applied (still dizzy from the price) and I got approved. The original delivery date when I got the quote was December 11. This time it was December 18.

Again I was about to walk out, I should have! But I needed furniture badly and knew they couldn't help the delivery date. So I went home and saw an ad that they are giving away free night stands with bedroom suites. Well, that is a prelude to what happens next! December 14 or 16, I called them to find out about my delivery time. They said we rescheduled for December 23rd because the night stands are out of stock. I said I have no furniture. Please, I cannot keep taking time off of work. Please deliver what you have on the 18th. Then bring the nightstand on 12/30.

They delivered the furniture on December 18. After they left, I noticed they put the bed together wrong so I called and requested when they drop off the nightstand if they could fix the bed and arrange the furniture right. They said okay. Upon delivery of the nightstand, the drivers pitched a fit about fixing the furniture and moving it. After me threatening to return all the furniture to the supervisor, they agreed. While doing this, they dented the drawer on the chest. I talked on the phone with the sales manager. He said I was right about not getting the discount.

He would leave a gift card. Now he is saying the prices are right. I don't know what is wrong with these people. I wish I never shopped at Ashley Furniture! I just got off the phone with 2 different people. I called customer service and they said, "You need Consumer Affairs." I told them the story. They tell me I need customer service. I asked if they were going to update the representative on my situation and they said yes After sitting on hold for a few, customer service answers and he doesn't know anything! If you like drama, then you will love Ashley. Now I am waiting on his supervisor to call me back. Oh, and their 12 months same as cash is a lies! They are charging me interest! I am losing money by the minute, physical damage to the dresser during redelivery, and causing me mental anguish since 11/29.

I purchased a sofa with sleeper on Feb 20, 2010. The delivery was supposed to be on March 14, 2010. Needless to say, I have no sofa! The Chaise was completely broken, and when I refused the sofa, I was promised a replacement by customer service that will call me within 24 to 48 hours. It has been one week later, and I have not received any phone call from them. I called the showroom, who then told me they contacted them, and the sofa had been ordered for some parts to be fixed.

I quickly told them I didn't want it fixed, I wanted a replacement. I was put on hold for a very long time, in which she told me, "oh I see, now you will get a new sofa". I believe they have my sofa, and they are trying to repair it, although I said a replacement, because the wood and leather was completely torn. This store is cheating customers, and are obviously trying to fix broken merchandise, and sell it as new. They, people at Ashley furniture, put their foot in their mouth twice on the phone. I spoke to two different people, who told me they were waiting on parts. Why do they wait on parts, if I wanted a replacement sofa? I work hard for my money, and I don't like that this furniture store has the nerve to cheat people of their hard earned money.

I think that Ashley Furniture's "As Is" policy is unfair to consumers. If you purchase anything off their showroom floor ( i.e. lamp, rug, decoration), you may not return it under any circumstances. I attempted to return a rug and two lamps that still had the Ashley Furniture price tags on them and they would not accept them as a return.

I spent over $700 for these items. My plans changed and I do not need them anymore. They have never been used. I wanted them to deliver the items instead of buying them off the floor, but that was not an option. I can't understand why they will accept something that has been delivered to the consumer as a return; but not something that the consumer purchases off of the showroom floor.

I sent an email to ashleyfurniture.com and received a trite response from Shannon B as follows:

"Thank you for your correspondence. We regret that you disagree with the nature of our AS IS policy. Unfortunately, accessories or other as-is items cannot be warrantied, serviced or returned. We are sorry to have lost your business."

It does not look like Ashley Furniture cares about their customer, nor do they care if their customer ever returns! Buyer Beware!

We purchased a recliner chair on Jan. 17, 2010 for $667.06 and were told we could expect delivery in about 10 days. By Feb. 20, they had fallen through on two delivery dates and couldn't give us more than a vague general estimate of about March 19 for delivery. This was an already unacceptably long wait, so we canceled the order and Ashley's CS department assured us that a full refund would be back on our credit card within three days. That was two weeks ago and no refund so far. Tomorrow, I will file a charge dispute with the credit card company.

I purchased a Stearns & Foster mattress on 1/12/10. I paid with a Visa debit card for $1,789.87. I was told that the delivery would take 4-6 weeks. On the 7th week, after an amiable exchange of information, **, my sales rep, informed me on Saturdy, February 12, 2010, that the particular model of mattress was not available and I would need to select an upgrade. Ashley had none available, and **, the store manager, authorized a full refund (no restocking charge). I was told it would take 10 to 15 days.

I called this afternoon and was told that the earliest I would have the full refund would be on 3/19/2010. I believe that since they couldn't provide the merchandise, they cannot legally hold my money for that long a period. To the best of my knowledge, no return time frame is posted in the store. They have already held my money for 2 months and it will be longer than 90 days "if" they credit my bank account. If nothing else, this is unethical.

There was loss of the use of my money and loss of work time to deal with attempts to get a refund for an additional $250.

I purchased a living room collection from Ashley Furniture in February 2009 and by October 2010 the springs in the couch had started to pop off and then the entire frame of the couch broke. We have had the furniture for exactly a year now and it is complete garbage. After several attempts to deal with the customer service at Ashley Furniture I have given up and will throw the furniture away. It is poor craftsmanship and cheap wood. Even after my husband tried to salvage it himself since we couldn't get anyone out, he failed. He put extra braces around the wood and it would just break in a different spot. The furniture is extremely cheap.

Purchased a Montage Rocker recliner and love seat at the York store location. Everything was great until delivery day. Rocker recliner was set up in my living room with a bent reclining arm, at which time the delivery person told me that was how they all look. I refused delivery and the driver took the recliner with him.

One month later, we received the second recliner which was delivered with a bent reclining arm. After pointing out the issue with the delivery driver, he proceeded to place his foot on the arm of the chair and pulling with both hands bent the reclining arm out. Of course, I was shocked and refused delivery of the item. After contacting the store manager about the situation, he apologized and offered to give me the floor display in their show room. I accepted with the understanding that since we had purchased the warranty service, if any problems occurred that the chair would be covered.

Shorty after the seems of the leather began to separate, we called the service center and they sent out a leather repair specialist who was excellent at his trade. The chair was repaired and everything was fine. One year later, we began to notice the top layer of leather peeling off the seat and arms of the recliner. I called the Warranty service which told me that they will not cover the peeling of the leather, and that we should go into Ashley furniture to discuss problem.

A week later, we spoke to a customer service representative at the store. After explaining the entire story, she stated that there is nothing that she can do. She also stated that since we purchased the warranty service, they will repair any cuts in the leather. I explained that it is not a cut in the leather, but rather the leather was peeling. The customer service representative response was that the warranty service will repair cuts in the leather. We proceeded to ask the customer service representative that she was implying that we cut the leather in order to repair the peeling. The representative stated that we should not, while at the same time, she was shaking her head yes. At this time, we asked to speak to the manager. After explaining the situation to him, he gave us his business card and stated that he will contact us on Tuesday.

Three weeks later, I decided to contact the store manager, after 5 minutes of becoming familiar with the complaint, he stated that he was just about to call us and that there was nothing that he could do. I contacted the customer service headquarters for Ashley furniture, they recorded the complaint and said that they would be in contact with us. It is now 6 weeks later and after contacting customer service twice, there is still no solution to our peeling rocker recliner.

At this point, we have spent to much time trying to remedy this situation. Our Love seat is still in great condition and is used much more than the recliner. At some point, I will load the recliner and drag it in through the stores front door and let it there.

My husband and I bought a leather sectional and a dining table before Christmas (12/23/09) and was told that we would receive the table set in two weeks. Here it is 2/16/10 and all we get is excuses. We charged this purchase on our credit card and here we are paying interest on something that we haven't received. How frustrating! Interest accruing on my credit card and still no table to eat at.

Purchased recliner rocker 03-24-09. The recliner I sat in at Ashley and purchased is a 100% misrepresentation of the recliner that was delivered to me. The recliner mechanism has been replaced, it did not correct the problem. When you sit in this recliner in the upright position, your body will slide forward and end up sitting on back and buttocks. Colors are fading, cushion sagging, bottom cushion tilts to right while sitting. On 02-05-10, Ashley, representative stated on the report I have wrote the following, the recliner is not the same at showroom --quality. Ashley will not honor their warranty. Ashley in my opinion sells junk and misrepresents their products.

I ordered furniture from Ashley furniture on Nov. 27. I was told it would be here by Dec. 16th. Here it is Jan. 30th, they just called me and told me it would be Feb. 20th.

After reading so many complaints, all sounding the same, I wish I had read these before my dealings with "Ashley" as I have come to suspect a pyramid scheme. I purchased on three different occasions and two deliveries went as stated. The one that did not, did not! On 10/18/2009, my husband and I purchased a sleigh bed platform and a sofa bed. This order took two and a half months to be delivered.

I will not even address the unconscionable policy of being unable to cancel due to delay or the 30% you owe if cancel within 24 hours. A delay due to weather or something beyond the store's control is understandable. But because they sell more furniture than they can produce is an absurd reason. These delays work out well for "Ashley's" bank account as it always has a large number of sales collecting interest for months before having to provide a product. This enables the stores to use the previous customer's payment to cover the new customer's furniture, and so on. And "Ashley" has several months of no out of pocket expenses while a select number of consumers wait and are extorted into not canceling.

I have also discovered a possible scam regarding the furniture protection plan the store sells. The protection plan I purchased is supposed to be through a company called Montage Furniture Services, clearly described on my sales receipt. I purchased this on 10/10/09 and never received my plan terms or plan number. I called the store and was told there is no plan number and it must have been lost and if I need service to call them. The bogus plan I just received on 1/26/10 is titled '4S Protection Plan' with no mention of "Montage" and just happens have the same corporation term (4-S) this store is registered under for fictitious names in Florida. It looks like something the store typed up on computer paper. This plan is loaded with exclusions and arbitration is remedy to complaints and it must be canceled in 30 days for a full refund which explains why I did not receive it for almost three months.

I do not find any of this coincidental and believe this $149 for my protection plan that is also sitting in "Ashley's" bank account. I contacted "Montage" since I have the same plan through La-Z-Boy and there is no registration of the plan I purchased from Ashley Furniture Home Store. I find it surprising that this Bernie *** way of business has been happening in "Ashley" stores all over the U.S. and is not isolated. This goes beyond unethical and poor business practices. This is sad.

I brought a mattress in 2008 from Ashley Furniture which had cost me around 900 bucks with 20 years warranty. Since Dec 2009 I was having back pain. So I called customer service and request to change the mattress. They said they need to investigate the problem so they sent their technician and he found in the middle of the mattress 2 inches had gone down and the whole mattress is not the same level. I mean, some area is high compared to other areas.

After two days, I again called customer service to see the result and customer service told me, "Yes, there is a problem with the mattress but however, they can't change the mattress due to strain in the mattress". The mattress had a warranty of 20 years then I requested them to give me the same mattress back but fix the problem because I just paid 900 bucks for this mattress. I also asked if I would call you after 20 years, do you think within 20 years there would not be any strain? And the strain they are talking about is very light.

I just lost around 900 bucks because they had a tricky line in the contract. There is no meaning to have 20 years warranty. In my case they are accepting there is a problem in the mattress but they also know they are safe from a customer to return it because contract is tricky. Even for small strain, they can void the contract where the problem I am having is completely different.

We ordered an entire set of living room furniture. One end table and the sofa table came defective according to Ashley's technicians. I was promised that on the second attempt a manager would inspect the furniture. After the second attempt came with deep scratches in it, I went to the store and they verified that no manager inspected the delivery. Attempt number three came and my wife noticed a bad scratch in the table. She also saw the delivery guys assembling the table outside our home.

Obviously, it had not been inspected by an Ashley manager as promised for a second time. Ashley's is awful. No response from the manager (Michelle) from Ashley's in Linden, NJ who I called directly. The original sofa table came unleveled, which I could fix myself by shimming it. The sides are made of metal. But the Allen screws used are stripped by the people at Ashleys who assembled it. We spent hundreds of dollars on a table that is uneven (as verified by the Ashley tech.). After two new tables were delivered, both defective with bad scratches, we ended up keep the original defective one.

I bought furniture in Ashley's Bakersfield last 11/27/2009 and I specifically told the salesperson that I want my furniture delivered on 12/19/09 in which he said that it will be delivered. After I paid $5,977.89 with my credit card, he had me sign a paper stating an estimated delivery of four to six weeks and told me that it's just an estimate. He will request to have my order expedited and I took his word for it. Also, he did not tell me about the 30% cancellation until I ready my invoice thoroughly. But since I took his word that my furniture will be delivered on the date I requested, I didn't question him about it. I will never again believe on what salespeople would say and will never again buy a single furniture in Ashley's.

The following Monday, I was told by my office mate that Ashley's have a bad reputation with their delivery so I called the salesperson to tell him about what my office mate told me. He repeated himself that my order was expedited and not to worry as it will arrive before Christmas. I told him that when I was in the store, he promised that it will be delivered on 12/19 to which he replied that they can't do it anymore but for sure before Christmas.

Christmas came and no furniture was delivered. I called the store to look for the salesperson but he was nowhere to be found. I asked for the manager and he's always busy and never returned my call. I was passed on to the customer service, then to order status to which I was told that estimated arrival in the warehouse would be 12/30. The date came, New Year's eve came and still no furniture. I followed up after New Year and I was told again that estimated arrival is on 1/9/09 but not sure if it will arrive on that date.

This is ridiculous. They charge you 30% if you cancel your order but they don't keep their promise. If the furniture will not be delivered in the four to six weeks time frame, customers like me had a reason to cancel the order without penalty since they didn't keep their promise and also for them to pay for damage as we have been anxiously waiting for our order to arrive for weeks now.

For all consumers who are planning to buy in Ashley's Furniture, think not just twice but a thousand times. Never buy from Ashley's Furniture because they have the worst customer service. They lie to you on your face and deceive you. They don't deliver on time and they don't care. Ashley's is the worst furniture company in the U.S.

I paid for the furniture and assembly/ delivery from the Ashley furniture store on Jan. 24, 2009. They delivered the second week of March, 2009. I have problems with most of the furniture that I have gotten from them. My main issue is a Quintessential bunk bed that was not assembled correctly.

On Nov. 17, 2009 (Tuesday) the wooden slat (approx. 14 1/4" x 42" x 1/2") fell from the top bunk bed. If any of my kids were on the lower bunk bed at the time, they could have been hurt!! I called the Brandywine office in the morning on Nov. 18, 2009. The lady who answered the phone told me that someone would contact me within 48 hours. I said that was not acceptable. My kids were almost hurt and she was going to make me wait 48 hours for assistance?!? She then said that someone would call me that day. I waited all day and when I had no phone calls from this Brandywine office I took the wooden slat into the Ashley store and showed the manager. He looked on the computer and told me that I was on top of the list of people that would be called back. So I went home and waited. When I didn't hear from them even the next day I called the Brandywine office on Nov. 19 (Fri), the gentleman named Dana told me that the slats were supposed to have been screwed in. I told them that they had never been screwed in.

This upset me. I paid for this assembly and it's not even assembled correctly. My child could've been hurt!!! He said that someone could be out and screw in that slat for me. I raised my concern about the improper assembly. He said that the technician could take a look at the bunk bed to make sure that it was assembled correctly. I said fine and was given the service date of Nov. 24, 2009. No technician called me. I thought that this was odd. I have always been given a time frame, so I called Nov. 24 to the Brandywine office. The lady who picked up told me that there must have been some miscommunication and that a technician would not be able to come out that day. I asked to talk to Dana but he was not in yet. I left a message for him to call me. I had to call 2 more times before I got him on the phone. He apologized and said that to insure that the technician had the time to look at the bunk bed the next available time would be Dec. 5, 2009. I wasn't too happy about this but still agreed.

I even called the corporate office. They told me that all Ashley Furniture HomeStore were independently owned and they were not responsible. The only thing they did was shoot out an email. They had 7 business days to resond to my complaint.

So on Dec. 5, 2009 a technician came out to look at the bunk bed. He even told me that the bunk bed slats were supposed to have been screwed in. Turns out that none of the slats (top or bottom) on the bunk bed were screwed down. He did a quick inspection of the bunk bed. I had even told him that I was worried about the assembly of the bunk bed. He said it looked good and left.

On Dec. 19, 2009 I noticed that the lower bunk bed was slanted. My husband and I turned the bunk bed on it's side. The wheel piece that attached to the lower bunk bed was stripped out of place. After closer look I notice that 2 out of 4 screws were used. In fact 3 out of the 4 wheels didn't have the appropriate number of screws! I am furious. Yet another problem from the original assembly. I called them on Dec. 19 and left a message for Sabrina (?). I called her on Monday, Dec. 21. (She works in the Brandywine office.) I told her I didn't want another technician to come out. I just wanted the bunk bed to be taken back. She told me to talk to the Catonsville store. I had to call the Catonsville store 3 times before I got the manager. He then called the Brandywine office, and told me that they were going to have a meeting (mentioned Dana, Sabrina, and Lee Ann- all people I have talked to). I would get a call with a resolution in a day. I called the next evening to the Brandywine office. Dana answered the phone but was unaware of the situation. Sabrina was on a "lunch break". I was asked to call back. She was gone when I called back in 1 1/2 hour later. I left a message for Dana to call. No phone call.

I went to the Catonsville store on Dec. 23, 2009 and asked to speak with the manager. A white male (leo?) started talking to me about my problem. I told him my problems with this bunk bed. I told him I just wanted this bunk bed taken back and my money refunded. He came right out and told me that was not going to happen. They would NOT take the bunk bed back. I told him the seriousness of the problem and how my children could have been hurt. His response was, "BUT they were NOT hurt." The best that he was going to do was to get a technician to come out and address the issue at hand. He couldn't even tell me when the technician would be out. He told me that if I felt safer I could take off all the wheels until a technician came out. He even argued with me about not informing the technician (when he was out for the bunk bed slats) about the wheels. Well that is because it hadn't happened yet! He even asked if I had told the technician to examine the bunk bed for other assembly issues. I told him yes, and I had also told Dana. That was the only reason why I had let them come out to fix that issue to begin with. I was even willing to compromise and let a technician come out as long as he reassembled the bunk bed. I needed the piece of mind that my children were safe on this bed. He told me that would NOT happen. Needless to say that he told me that I could get legal council if I so chose, so I left!

Was not told this was going to be what we would receive or would never have bought the set in the first place. To me this is false advertizing but they refuse to take the set back because it is not a default. None on display and no one mentioning in the store is not that wrong? Plus it is dangerous sticking out like that.

I have been in contact with the retail store, they are refusing to do anything about the sofa. They also sold me an extended warranty package that as yet they have failed to deliver me the paperwork for after I requested it 3 times. It took over a month and 4 fumbled attempts just to get someone from their store to come to inspect the sofa. This person that inspected the sofa stood there and took pictures of the sofa, opened one of the seat cushions, took out the materials inside of it, squeezed it a couple of times, then put the cushion back together, the cushion is now crooked and misshapen as a result. The person that did the inspection told me that the customer service manager Veronica, would call me the next day.

Veronica called me 8 days later and told me there was nothing wrong with the product and that they could do nothing for me. Veronica also said that I had waited too long to contact them about it. I did not wait too long, I have a work order with a date on it that shows when I came into the store initially with the complaint. At this point I went round and round with her about the problems and realizing that she is not going to try to resolve this problem, I demanded that the owner call me. She gave me another story about the owner being sick, and that she would try to have him/her call me this Monday. I will not hold my breath. Just to get the gentleman to inspect the sofa took 5 phone calls and 2 visits to their store. Of the phone calls and visits, Veronica never once returned my calls.

The problems with the sofa are this:

The salesman that sold this sofa to me told me after I asked him 3 times if the sofa was made completely of leather said that it was all leather. It is not. I asked him 3 times if the support was good. It is not. I was mislead by this salesman. The sofa that I sat on in the showroom did not sink down as far as the sofa does that I received. The vinyl material on the sides of the sofa are beginning to pull causing the material to no longer be flat but is now rippling from the back bottom corner up diagonally towards the front. The fabric material on the sides and bottoms of the seat cushions are beginning to ball up, similar to the way a sweater with begin to ball up, or pill. This tells me that the seat cushions are already beginning to wear prematurely, the material of a couch should not pill or ball up after only 2 months.

And yet, this store is telling me there is nothing they can do.

I cannot believe I wasted my hard earned money on a sofa that will probably not last a year. And of course, at that time your manufacturers warranty will have expired. The store is refusing to help me after only 2 months, just imagine the quality of customer service I will receive in a year. As for this alleged extended warranty, I doubt they will do anything for me.

I do not see how it is going to change matters by you sending them this any of this information. They do not seem willing to do anything for their customer except take their money.

Today, 12-10-09 I went into Michael's again, this time to try to at least get back the money I paid for the all elusive extended warranty that I have requested now 4 times and still received nothing for. I was refused yet again. I was told "the sofa was sprayed, we cannot give you a refund, the sofa has been already treated." I do not know what this man is talking about. after some words exchanged they started yelling at me in the store. the older gentleman behind the desk yelled across the warehouse, " Well look at you", I asked him what he meant by that and he did not answer. If these people are doing no wrong then why did they get so defensive with me.

Additionally, Before I approached the desk i went into the showroom and found that they no longer had the sofa I bought from them displayed, they did however have the matching love-seat there. I am now wondering if they sent me the used floor model. I think this is the reason they are being so difficult to work with. If Ashley knew they were selling floor models as new merchandise they might lose their business relationship with the company. And, I wonder if because they may have sent me the floor model, this may be why they are refusing to help me, knowing that Ashley might not honor the warranty therefor rendering this sofa a liability to themselves.

Back to the store (many miles away from warehouse) and were told they could not do it right then, that it had to go "through corporate." The refund came 2 days later. A warning to Ashley customers - RUN AWAY! We did not have our furniture for our big Christmas party as expected. A big disapointment and a good lesson NOT to shop @ ASHLEY FURNITURE.

I would not buy any thing any more from these stores. We went to buy a bed room and living room set. The sales man was very friendly and told that the sets we chose are in stock and everything will be delivered on time. No body followed up for the delivery and when I called the stored, they told that the bed is out of stock and can be delivered after a month. Then they delivered a broken couch and dresser and its been a week and yet to hear back when they are going to replace. They did not even have the decency to keep me informed.

The primary problem seems to lie with Ashley Furniture Company. We purchased a coffee table that was defective and had to be replaced 2x and sofa and loveseat. Loveseat was broken within 1 year and Guardsman sent one of their technichians 2x to repair. The sring system is broken and in reality the entire loveseat should have been replaced under warr. agreement.

The sofa developed a rip in seems and guards said this was not covered under their plan- now the entire frame and spring system is shot.We are not unusually rough on furniture- it is less than five years old and falling aprt EVERYWHERE. We had Benchcraft couch and love seat for over 13 years with no problems at all.

Furniture is junk- we spent alot of money and can not afford to buy new couch or loveseat. Guardsman is usless and Grands could only offer a 300.oo store credit which may buy one pillow. Total disppointment-don't buy Ashley Furniture!

My wife and I purchased a chest of drawers on September 15, 2009 from the new Spokane Ashley Furniture. The item was on sale for 20% discount. We paid by check and were told that the item would likely be delivered in a few weeks but it was possible for the item to be delayed up to 8 weeks. We understood the outside delivery risk.

Three weeks later a message was placed on our answering machine from Ashleys telling us the item was being put on order. We checked and the check had cleared after writing our initial check. I was irate regarding the delay but sat on it.

On November 14th, more than eight weeks after ordering the chest, I stopped in the Ashley Furniture store to inquire. The receptionist apologized for the delay but could not locate where our purchase was. It had not left the warehouse in California. She told me she would obtain the details and call me on Monday. In the meantime my wife located the same chest of drawers at a competitor at a price below Ashleys sale price.

On Monday I never received a call from the Ashley receptionist. On Tuesday I stopped back in the store armed with the competitors advertisement. The receptionist apologized for not calling me telling me she had been in an auto accident the day prior. She told me the furniture was somewhere in route and should be in the following week. We would get a phone call the day prior. I told her that since they had violated the terms of delivery, I wanted my money back unless they could match their competitors price for the same product. She directed to me to a curt manager. I explained the situation including the delay in order, the delay in receipt and the fact they had been sitting on my $500 for more than two months. He argued that that was not unreasonable and that in fact the item had not been ordered three weeks after purchase as I contended (and can prove with the voice mail), it had actually been ordered two weeks later. I told him I would not quibble either match the price or refund my money. He caved argumentatively on meeting the competitors regular price and told me I would have a refund mailed to me.

A week later I received a check from a company in Missoula, Montana for the refund amount to the penny. There was no associated letter or any mention of Ashley. I will not mention the company in the event it is coincidence. I can find no relationship between the company and Ashley aside from representatives attending the same Las Vegas conference.

Yesterday was November 27th ten weeks and four days later the furniture was delivered unannounced.

No one I know will every shop at Ashleys if I can help it.

On 9-14-2008, I purchased Dining room set (Dining Table and 6 chairs) and a Sofa table for a total of $1,548.80, with the idea that Ashley would make good on all their promotional offers; i) $500 Gas Redemption, and ii) $100 Prepaid Visa Card Rebate (program # AH-1002). I followed all the instructions. I have had much the same experience as some of the other people mentioned here. I did not receive the $500 from the Gas promotion and nor the $200 prepaid visa rebate card. I have contacted Ashley Furniture Company many times and they have given me the run around. Now, I can't even get hold of them on the phone and their rebate/promotional websites don't exist. When I call them, they are hanging up/disconnecting my call. When I call customer service, the store is not giving me an answer other than it is in corporate hands, basically washing there hands off of this case. I am very unhappy with the furniture purchase experience with them and will probably never buy from Ashley again.

I had went to Ashley Furniture in Columbus, Ms. to pick out a sofa, recliner and ottoman. I chose the furniture in leather I wanted and made the purchase of $1774.42 on August 25, 2009, including the five year warranty. In the process of paying for the items, I was not told the items had to be made in a warehouse. I thought I was going to receive the furniture on the showroom floor, which looked and felt very well made. The items were delivered on September 9, 2009. I had to leave to go out of town for a week.

When I returned home on September 16, 2009 I began to inspect the furniture and sit on it, this is when I realized how poorly made it was. One side of the arm rest on the recliner was shorter than the other, when you sat down on it you would lean to one side. I turned the chair over to look at the bottom of it and noticed that some places were not even stapled properly.

I began to sit on the sofa and would lean to one side and sink in. I unzipped the cushings on the sofa and about six inches were not even filled inside the lining. They used batting material to fill the cushings with which I thought was odd. There was a long scratch on the back top of the sofa. There was about three inches of the leather on the cushings you could pick up with your hands, which told me also the cushings were not filled with very much material. There were lumps and bumps all throughout the furniture which looked to me like they just through it together. There was no support in any of it. Everything was just unsightly to look at.

I called Ashley on Sept. 22, 2009 and told them what I had found with the furniture and did not want to keep it. Customer service said they would make things right, they wanted their customers to be happy. I went back to the store on Sept. 22, 2009 to look for another sofa, recliner and ottoman in another material and chose more futniture, I spoke with Justin, sales clerk, he said he would give my information to the manager. I left at this time. I told them I did not want any more leather furniture. They told me they could repair what I had already.

All I wanted was to exchange what I had for something else or get a refund. They said they did not give refunds and I couldn't exchange what I had. They sent someone out a few days later to inspect the furniture, I told the man Johnathan, from the warehouse to sit on the sofa and recliner and showed him the bottom of the recliner, I told him I was not happy with the quality of the furniture and was not going to have it. He said he would return to the warehouse with my complaints to the manager of the warehouse, Bubba F.

Another week had passed so I called Ashley Furniture in Columbus and asked to speak with Bubba. I told him I did not want to keep this furniture, he could come get it, but I wanted a refund. He said they couldn't do that. I called the manager of Ashley furniture, Tiffany M., on Oct. 22, 2008 and told her I wanted someone to pick up this furniture and send my refund check the same day. She said they don't do business in this manner but in this case they would do as I asked. Another week had passed, still had not heard from anyone.

I called Tiffany back today, Oct. 30, 2009 and told her I have not heard back from anyone about picking up this furniture, she said someone would be here on Tuesday Nov.3, 2009 to pick it up along with my refund check. So we'll wait to see what happens. I have never had this much trouble with anyone trying to get something done over a sofa, recliner and ottoman.

I know this, I will never enter another Ashley Furniture store and I have told my family to not ever get anything from them, all they will have is a headache trying to get what you purchase in good quality. They will tell you so many different things you won't ever know what the truth is. I will never advise anyone to shop with them.

this is a letter I sent to the store mananger on October 14, 2009 and yet nobody has been able to help me.

"Before the 14 days of the purchase (as stated on your policy), I contacted the store and spoke to Mr. O. about returning the sectional, he offered us to visit the store and exchange it for something else. He said once we re-selected something else we could have it delivered to our home and at the same time the Central Park sectional could be picked up the same day of the delivery.

"On September 20th, 2009 my husband and I made a second trip from Eagle Pass to San Antonio to do a re-selection and we actually did find another living room we liked. We decided to exchange the Central Park sectional for a Martin-Oyster sofa and loveseat, plus a set of 3 living room tables and a king size bed. So far everything was great, we were scheduled for delivery October 7, 2009.

"On Wednesday October 7, the delivery crew arrived to our home, as they began to un-assemble and pick up the sectional they advised us that they were not going to be able to do the exchange because the sectional had some stains on the back part (see pictures). If you see the pictures the stains have a pattern. We believe the stains are a result of the fabric itself, we have not stained the sectional at all, nevertheless in a pattern like style.

"While the drivers were at our house, I was trying to contact somebody at the store or customer service that could help me achieve the exchange, which was what we had agreed with Mr. O. over the phone and also when we visited the store a 2nd time to re-select the new furniture. We were very disappointed with the response from customer service and from the delivery drivers who didn't give us a chance to work through the situation. I was still on the phone with customer service when I noticed the drivers had already taken off. Basically the response from customer service was that Mr. O. was not working that day and could not help us.

"On Saturday October 10, 2009 we made a third trip from Eagle Pass to San Antonio to personally explain to Mr. O. what had happened with our furniture. We showed him the pictures of our furniture and let him know the original reason we wanted to return the sectional was because of the crooked stitching, which in this case is covered by the 1 year warranty. We do not want to keep the sectional and request the exchange be done for the Martin-Oyster sofa and loveseat, plus the 3 tables and the king size bed we had re-selected. We believe it is unfair that time is running by and we will be expected to pay our financing 12 months from the date of the original purchase and we still can't enjoy our new furniture.

"We have gone out of our way in trying to achieve the exchange by making trips from our hometown, Eagle Pass to the store in San Antonio . This has created an extra expense in our part, and all that we are asking is for you to abide by your own store policy."

i am told this is not a manufacturers defect, it is wear, faded, discolored but not a defect. it has never been in the sun or light other than house lighting to be faded, it has not been treated with any chemicals so it is not discolored, and i have seen leather furniture that is 20 years old that still has it's original color.

There is no quality to their furniture i believe that what you see and what you get are two diffent things. (would love to prove this). There were so many problems when i purchases this furniture i wanted to cancel to be told you couldn't cancel only replace and were stuck.

Has anyone had a satisfactory answer to the freegas voucher ripoff. I occasionally email ashley furniture and am told that "the situation is being sorted out". I am still in the hole to the tune of $500

This is the routine I was expecting when I made furniture selections in Ashley's Furniture Store in Grapevine, Texas, on October 13, 2009. To say that Ashley's policies, their one sided way of doing business, their rude displays toward a customer trying to complete a transaction are an unorthodox way of doing business is an understatement.

After quickly selecting some peices for a guest bedroom, I was asked to sign a "Sales Worksheet". Stated on that Worksheet is a cancellation charge to the customer of 30% of the total sale. The pieces I selected came to about $4,000. I had no intention of cancelling the order but I questioned the salesman telling him that a consumer has by law a grace period in which he/she may cancel an order without cost or penalty.

The salesman told me that grace period did not apply to Ashley's. I asked him, "Do you mean that if I cancelled the order ten minutes after signing this, I would owe Ashley's 30% of the sale?" He stated that, yes, I understood correctly their store policy and there was no way around it. He went on to say that the store required payment in full then and there but he was evasive as to when the furniture would be delivered to my home. I said, "No. I'll pay half down and the balance upon delivery." He reluctantly agreed. The salesman told me he "thought" the furniture was in stock and "maybe" could be delivered in about two weeks. I asked him to call me with a firm delivery date and at that time I would pay the balance.

Several days passed and I received a call from someone with Ashley wanting my credit card number to take care of the balance. I asked that person if he could tell me when to expect the delivery. He said, "I CAN'T GIVE YOU A DELIVERY DATE UNTIL YOU PAY FOR THE FURNITURE IN FULL." I replied that I did not feel comfortable paying for the order in full until Ashley's could give me a delivery date. He told me he was "pretty sure" they had the furniture in stock. I replied that, if indeed, the order was ready to be delivered why couldn't Ashley's give me a delivery date?

He began yelling and talking over me as I tried to appeal to his sense of reason. He threatened to charge me 30% of the order and then refuse to ever deliver the furniture. When he stopped yelling I asked him to have a store manager call me. Later that day, I received a call from a man with Ashley Furniture Store who identified himself as "Cowboy". I told him that I am not accustomed to doing business with someone who identifies himself as "Cowboy". I asked him if there was a reason why he could not give me his real name. He gave me a first name but was extremely hesitant to give me his last name. I asked him if he was the manager of the store and he said that he was.

I once again tried to explain that as soon as Ashley's could give me a delivery date I would be happy to pay the balance a day or two in advance. Then he began yelling at me stating that there is no way they will give me a delivery date until the store had been paid in full for the furniture. I protested stating, "But, what if, I pay the balance on the order and Ashley's cannot make the delivery for many months? In that period of time I could go to another furniture store and receive the items quicker." Then he fired back at me their store policy about payment first, and the delivery of merchandise was to be left up in the air. He came across as a bully shouting over me as I was trying to reach an understanding. When I realized that trying to reason with "Cowboy" was a futile effort, I hung up the phone while he was still shouting.

Later that evening, he called my home and left a message that if I wanted the furniture by Thursday, I must call them before 7:00pm. I thought, why didn't he just tell me the order would be delivered Thursday in our previous conversation? In the message he left he went on to say that "I better call by seven o'clock or the furniture will just be left sitting out on the dock." His tone was authoritative, dictatorial and hateful as if to say that he was doing me a favor by allowing me to spend money in his store.

Had I researched Ashley's beforehand I probably would not have walked into one of their stores. I think that one of the owners is Mr. Levitz formerly Levitz Furniture. After going out of business suddenly, perhaps leaving customers and suppliers high and dry, he has managed to resurface under a different name: Ashley's Furniture. This venture, like the others, will run its course and disappear because customers will not tolerate such rigidity. It is important to keep in mind that all Ashley's store personnel are simply reflecting the attitude of the owners and investors of the company even though Ashley's employees play the role of "the heavy" a little too well.

I "think" but am not positive that my furniture order will be delivered on Friday, though Ashley Furniture will not send me a confirmation of delivery via email like every other furniture store with whom I have ever dealt. I paid the balance out of concern that because of Ashley's Work Sheet I signed I would end up paying them 30% of a $4,000 order with no furniture to show for it.

Needless to say, I will never do business with Ashley Furniture Store again. Their prices, quality and selection are not that great by comparison. Doing business with this group is needlessly stressful in ways I have never experienced with any other store. Ashley Furniture Store like Levitz needs to go out of business in my opinion. The sooner the better. Competition in the furniture market is still such that the customer can afford to be particular. After all, money is hard to earn. Why not spend it in stores where one's business is treated with appreciation and respect?

Went into the store to look for tables. Had the saleswoman give me prices on them, and found one I liked. It was a "retirement sale" and I asked the woman if I could pick it up Monday, as I didn't have room to get it today. She said she would check for me. She came back and said they had to get it from their warehouse, so it would be next week. I was happy and went to the payment area.

The cashier filled out out what I was buying on the order form. She then had me sign it. She took it back, and put on there I paid half in cash and half on my debit card. She told me that the warehouse would call me next week to arrange a pick up time. She folded my receipt up into thirds and attached the debit card receipt to it and handed it to me.

At no point in time was I told it was a 3-8 week back order. After I signed the receipt, she them put on there "BO" and stamped it back order without telling me or showing me. At no point in time did the saleswoman or the cashier tell me that it was on back order.

I went to the store today (a week later) to ask for a refund. I talked to the Cashier and the same saleswoman and another man who was a store employee and they told me they have a no refund policy and all sales are final. I was NOT told any of this at the store location. I am not satisfied and feel like I was deceived. I want a refund!

I purchased a $500 flip flop sofa from the Ashley Furniture store in Fultondale Alabama on May 2, 2009. I went to their warehouse in Leeds and picked it up on May 16, 2009, got it home and unwrapped a total mess. It had holes in it, the leather had a huge wrinkle in it where it was off center, the whole bottom of it was all busted up, and it looked like it was put together with toothpicks. The back part was supposed to fold up and down, needless to say, it did not come close to folding in any kind of way.

I took the furniture back to the Ashley Furniture in Fultondale on May 18, 2009, since that it is where I purchased it, and they were very apologetic and told me that the piece of furniture should have never made it out of the warehouse like that.

It is now 5 months later, and I have no piece of furniture and nothing to show for the $500 I spent. I have been round and round with these people and spoken to everyone at Ashley Furniture including the President. They are refusing to give me my money back or give me another piece of furniture. They are saying that I damaged the furniture. I did not spend $500 and drive all the way to Leeds and back to damage some furniture.

I spoke with the manager again on October 1, 2009 and told him to either give me my money back or just give me the piece of furniture that I paid for and I would sit it up in their parking lot and let all the customers see what they are paying for. He then went to tell me that to get the furniture, I would have to pay $1,080 to get it out of storage.

The bottom line now is that they have my $500 and I have nothing. They are refusing to issue a refund or even give me a new piece of furniture. I have tried for 5 months to resolve this with Ashley Furniture as well as with the credit card company in which I used to purchase the furniture and I am still out $500.

On July 13,2009 I went into Ashley furniture to purchase a bedroom set.My intentions were to buy cash. After picking the set I wanted, I was taken to Miss A to complete purchase. I was not told that I was now dealing with Rent A Center..RAC. She suggested that I pay a part and I would have 90 days to pay off the balance.I must admit I made several mistakes, I shoud have insisted I get an itemized list of my purchase, I asked and was told they do not do that...that should have been a red flag for me....she had me sign a paper, I was told that was for delivery purposes....I did not read before signing...it ended up being a contract with RAC.

I paid 2,000.00 at the time and was told by Ms A my balance was 683.00(have that written by her). In trying to make payments, I was told a larger amount was due. My first payment was by credit card for 200.00. Ms A charged my account twice for 200.00 and an additional 239.92 of which I put a stop payment to. I ended up having to pay 1,028.44 as a balance due .

I contacted Ashley Fur.main office and was told they were not affiliated with Ms A I was given the runaround, nobody took responsibility for Ms A action...I was not told exactly what I was getting into.This created a financial hardship on me, because I had budgeted for 683.00 not 1,000.00. She did not admit to the additional withdrawal from my account. I think they shoud have also refunded the 15.00 I paid to stop unauthorized payment.I feel RAC and Ashley Furniture should be investigated.

Our couch with double recliner and recliner love seat was delivered on 9/3/2009. We had three days to either return or cancel the order, we chose to cancel and did so on 9/4/2009.

The seams in the sofa and loveseat do not align, both pieces on the left side do not feel same as right side, (like they forgot some padding). The measurements appear to be off, 2 inches on the width of the sofa and four inches on the width of the love seat (shorter than ordered). They offered to send a technician and we said no just cancel. Now we have to pay a pick up charge also as well as the delivery charge. These defective pieces should not have been delivered. Doesn't say much for their Q.C.

When we went in to cancel the order they demanded the pick up and delivery charge be paid right then or they would not pick up the furniture. Then told us they had to wait 48 hrs. before arranging the pickup. I intend to file a complaint with the BBB and the Attorney Generals complaint department. I will also hit Channel 5 Action Button.

I tried for almost 2 hrs to resolve this with CitiFinancial(Ashleys Credit Card affiliate) which was just a waste of time. I then drove to Ashleys in Grand Forks ND, which is approximately 75 minutes from my house and my complaint was reported to the store Manager. This was followed up with a personal letterdetailing my complaint. The store manager at the Grand Forks Location was rude, hostile, and just basically wanted to get rid of me.

and even referred my family relative who recently bought a $699.00 mattress.

She would not compromise, would not listen to alternatives, and when I told her that I will take my businees

elsewhere and report to the Better Business Bureau, she said that is "too bad"

I have also emailed official site and wrote a formal complaint on 9/3/2009 without hearing a reply. I know I signed the agreement, but I trusted sales personell with the information they provided. I cannot go thru 10-15 pages of legal contract talk in the store with 2 young kids in a stroller crying to leave and a pushy salesperson trying to get us to sign and complete her sales deal.

Unfortunate experienece, rude management, deceptive advertisements, once they take your money, forget about any further assistance. Do yourself a favor and shop elsewhere where they really will appreciate your business.

We bought a leather couch with two built in recliners and two matching separate recliners. A few months after the purchase, the leather started separating from the vinyl on all three pieces. We purchased the warranty, and repairs were made. Two weeks later the vinyl started splitting on the sides of every cushion on the couch and on one recliner. They replaced both pieces. Four months later the vinyl started ripping again, this time in 8 separate places along the sides of the middle cushion on the couch. The warranty (we paid almost $300 for) doesn't cover "wear and tear". The store refuses to fix the couch and has washed their hands of us completely. The couch is less that one year old, but they say that the replacement voided the one year manufacturer's warranty. I'm embarrassed to have company over, and the splits in the vinyl irritate your skin if you aren't wearing long pants. I will NEVER purchase another piece of furniture from this store. Vinyl on a couch should last longer than 9 months.

On Wednesday, August 12, I contacted their Phoenix, Arizona customer care center by telephone. I left a message after listening to a message that said my call would be returned in 24 hours. I left my home phone for looking up my prior purchases; but carefully explained that they needed to call my cell phone, which I then left.

When I didn't get a return call, I called again early Friday, August 14, 2009.
At 5:01 PM on Friday, August 14, 2009, a call came into my cell phone. I explained the problem I was having with the leather sofa I had purchased with the extended warranty. The woman explained that she couldn't help me; it wasn't covered under the warranty. At one point, she read the warranty to me while I was trying to talk. She explained she was corporate customer service and she was the final decision. When I requested a supervisor, she said she was the final authority.

In the past, I would call up and they would send out a tech. She never offered to do this; just kept explaining it wasn't covered. Finally, after some time of me continuely asking for a supervisor, she sent me to Ralena. She gave me the same run around. She actually lied to me! I asked for a supervisor, she said she and another manager were the only supervisors in this facility and the other manager had gone home. She said she was the final authority. She did finally agree to send out a technician, but told me I had no recourse if the technician decided not to fix the problems with my sofa. She asked me multiple times what I wanted. I told her multiple times I wanted Ashley to stand behind their product and fix it.

I was so frustrated; I got in my car and drove to the store I bought my sofas from. As I reached the front of the store, this rep finally asked to put me on hold. During the time I was on hold, I asked the woman sitting at the desk in the front of the store if they had a phone number or an email address for the owner of the company. I had asked for this during the phone call of all the reps I talked to; none of them would provide it. She called a sales rep up and they told me you were the owner and gave me this email address.

During the time the store rep was giving me this information; another woman came on the line. I asked for her name; it was Insil. She identified herself as the last rep's supervisor. I explained that the last rep had lied to me and told me she did not have a supervisor at one point and then told me she wasn't there. Insil tried to say it was because she could have been in a meeting or elsewhere in the building. I told her this was not the case; she said her supervisor was not there. Insil continued to provide me the same run around. She was offering to send out a tech, but not deal with the problem.

Finally, after a full 34 minutes of conversation on my cell phone, being lied to and jerked around, my cell phone died. When I explained my situation to store reps, they told me to contact th owner and they provided an email address. They were far more helpful than any phone reps.

The next day I checked my voice message and found one from Insil. She says to call her back and she will send out a rep or she would intercept this email and address it then. Since I have NO level of confidence in these reps, I will not deal with her again. I want to deal with the ownership of this company. Also, since the behavior of their representatives suggests to me that the owner may never see this correspondence, I have filed with the Better Business Bureau in hopes that when enough complaints are filed, they will address the problem. I am also post on online websites so [others] don't suffer.

Here is a definition of the problem:

The leather color is absolutely disappearing on the seat cushions. Also, we have never been able to keep this sectional together. The portion of the sectional with the sleeper seems to sit lower. The other night, my 6' tall husband sat on it, and his knees came up to his chest. He thinks the structure has failed. I used to recommend Ashley, I don't anymore. We won't be purchasing any additional furniture from [them] and we will certainly explain the extremely poor service we have received. It completely baffles me why in these economic times, their service reps wouldn't treat customers right in the hopes they might be back.

promotion throug ashley furniture in bowling green ky said if you send in 100.00 dollars of gas receipts you will in return get 25.00 gas card. i have sent in these every month jan through august. have only recd 1 gas card for 25.00. i have emailed the website with no return email or phone call. i contacted ashley furniture in bowling green ky today. they gave me your website. let me know any info. they need to honor their end of the deal made with ashley furniture. that is one of the main reasons i made the purchase

we have not heard anything since. i have tried to e-mail them once more with no response. my husband called ashley furniture today and was told this company has gone out of business. we are so dissappointed because we had counted on those gas cards to help us out. we would have never purchased the furniture if we had known this.

Company is failing to resolve my issue by not replacing one of my items and abide by our 3yr in home service contract. I purchased furniture through Ashley furniture on 06/29/2008 paid delivery $305.00 to 1014 Bluejack Oak Dr, Oviedo, Fl 32765 and also a 3 yr in home service for $318.01. I called and requested someone to come out because I noticed an issue with my dresser and bed not being fully installed correctly after a few days of delivery. A repairmen came out which fixed bed frame but advised Ashley and myself that the dresser had a manufacturer defect and needed to be replaced.

A customer service rep advised me that I will need to pick the dresser at the local store because they no longer deliver in my area. I explained that I live over 200 miles of the store and doing this will be financially impact me when it shouldnt since I bought an in home service which they sold to me and administer.

I have contacted Ashley corporate offices at 800-. I was advised that this office is independently owned and not owned by Ashley Furniture. I was given the number to the corporate office for this store and contacted then at 954-. I've been speaking to Jan O. which states there is nothing they can do since they no longer deliver in my area. I was expecting a call since 07/02/09 from the director Laura H. because it was a holiday weekend but as of 08/16/09, a logical resolution has not been given to me and no calls have been made.

I will like my dresser replaced in home which is the coverage I paid for. For me to drive over 200 miles, rent a Uhaul and paid for someone to lift and carry the dresser inside my home will incur unnecessary expenses that should be incurred by Ashley instead of the consumer because of the in home service that Ashley sold to me. The furniture was delivered to the same address and service should be provided at same address Ashley Furniture needs to find their way to uphold the agreement sold to me.

If they terms and conditions have change since our agreement than Ashley Furniture needs to reimburse me the full 3yr in home service warranty that I paid. I have a product that is damage and economically affects me because I paid for an undamage product.

My husband and I wouldn't have purchased all the furniture that we bought if it hadn't been for this promomtion. We were really counting on these gas cards to help us out each month. This whole thing has been a nightmare. I will never buy anything at Ahley's again!

The problem with the sofa, is that it does not have any support in the middle underneath section. They will only exchange the sofa for another one of its like. This will not solve any problems, because it is a support issue. We rarely sit on it and should not look like that.

I'll never shop there again! We thought we were purchasing a nice piece of furniture, instead, we have a cheaply made piece of junk.

We paid down on our living room furn. 368.00. Now we were told that in the event of a delay in our furniture being delivered that ashley would put off payment until furniture was delivered. They said at least 6-8 wks. Fine, that was june 6. The lady told us when we came in on the 8th of June that it should be two weeks becouse the warehouse is moving fast. July 10, I call to check on furniture. No furniture but we did chang your payment day to the 12 of July.

I spoke with Mr. N about this he said dont worry, I will do what I can, But TRS has changed their policy you will need to make a payment of at least 50.00 dollars. I did not wont to lose my furniture nore my money so I said ok. By the 22 og July I was receiving a courtasy call about my payment being payed on the 23. I just lost it. I told Mr. N that this is not fair. You can call me about a payment but not my furniture? He said I told you about the payment and I have already spoken with you about the cancellation fees of 30%. My fiance said no, way are we paying for something we do not have in our possasion.

I asked for at least my delivary charge back they said no. So buy cancelling I have nothing and thier contract states that specialty orders are delivered in two weeks. What if antthing can we do? The corporat office is just a run around. These people do not care.I cancelled the order becouse if I ever have to miss a payment, this showed me what I would have to go thru with this company and it s not worth it.

I was lied to by these people. they will tell you anything to sell their low grade flimsy ashley furniture. it never came in because they musnt pay their bills on time. i waited two months then they said sorry. sorry? just get me my money. i am so disgusted. the manager shrugged his soldiers and offered me a fig newton. i never got my furniture and waited two weeks for them to refund me when i said i wanted to cancel my order.

In March 2009 I purchased a sleeper sofa and matching ottoman from Ashley Furniture in Elkton Maryland. The furniture came in on time and I picked it up myself as the $100 delivery fee for a 40 mile trip was just to high. Within 2 days of having my furniture, I noticed the sofa seat sagged after sitting on it. It did not bounce back like it should have. Eventually the seat returned to normal, but this problem continued. After 2 weeks the seat did not bounce back at all and the back cushion sags as well. After 3 attempts at calling the store, the manager told me I must have gotten a dud and she would order me two new cushions and have them shipped to me. I did not have to return the first cushions or show photos or nothing. Although I thought this was generous of Kim, the manager, I thought it spoke more of what is probably a continuous, known problem - poor quality furniture.

I did receive the new cushions which did appear to be thicker than the previous cushions, but they have the same problem. It has been only 2 months and they sag, don't bounce back and just look bad. The back still sags as well. Another issue that only makes the problem worse is the cushions are made with different fabric on the opposite side, pieced partially as if to save money with cheaper plain fabric. Therefore, the cushions can not be flipped to preserve their shape. Also, there is no back support and I can barely stand to sit on the sofa without resulting in a bachache. No amount of pillows seem to help. I have not called the store again, but don't know what good that will do. Honestly I just want my money back and they can come and get their stuff. I only want my money back so I can purchase other furniture. Obviously, I will never use this company again and don't recommend it.

I purchased a sectional recliner/ with bed in 5/21/07 in Ashby Furniture . I paid $2,000 for the sofa plus $200 for the protection plan. I was told that it was leather but i found out that it wasn't when a professional came to see the sectional because it started ripping within a year. When I tried to get in contact with the store they had gone out of business. The other day I saw the same store had reopened a few blocks away from the original store. I also saw the same sales rep. that sold me the sectional. I explained to them the situation but they will not do anything about it. THis company is fraud and lied to me about selling me leather sectional when it wasn't. I want my money back or a sectional that is actually leather.

Upon entering the store on Friday June 26, 2009 I was advised of the current promotions: 13% OFF any item OR 13 months without interest on Ashley Credit account. No exclusions. I selected item #B175 (King Bed) for purchase. The price was marked $398 for queen. The sales rep advised $100 additional for King w/ 13% OFF (cash sale). Total selling price was approx $433 w/ $70 for delivery. Problem is, the cashier quoted a total of $612. Immediately, I realized with simple math my total was not $612.

At that point, I was advised that due to an error in pricing, the 13% OFF promotion would not be honored. So, selling price $498 w/ $70 for delivery. Which again, is not the price the sales rep (Kathy E) and I agreed upon. I tried speaking with the store manager (Jim A) without resolution.

I sent an email via Ashley's website this morning. I am forwarding a copy of this complaint to the BBB and the Consumer Affairs division of the State Attorney General office. These practices are not only unfair and deceptive to the consumer. It is fraud and misrepresentation.

My wife and I purchased thousands of dollars worth of furniture in Elmira, NY, and believed we would receive good service in Hagerstown, MD, as well, after purchasing two desks for our home offices. Then we paid for two file cabinets to match our desks, March 21, 2009 ($539.96), and have yet to receive them or any reasonable excuse for why they have not arrived to date (June 24, 2009).

We were told March 21 that they would arrive in six weeks and it is now going on 14 weeks. They should have arrived by May 2! We are very disappointed with Ashley service at this point but are stuck with furniture we cannot match except with other Ashley products. Otherwise, we would never do business with Ashley again. Just plain frustration waiting for file cabinets as paperwork piles up in our home offices.

I went into Ashley furniture and bought a new bedroom set on May 4th. It wasnt terribly expensive, only 1700 or so, 19something after taxes and warranty. Paid for it all on site with my credit card, no financing through Ashley's so as far as they're concerned it is 100%paid for (and at this point, the card is almost paid off). The salesman told me that this was a new set, so it was POSSIBLE that it could take up to 4 weeks to arrive, however it would most likely arrive within 1 1/2 to 2 weeks and that I should be prepared, meaning i should have the room cleared out. The date on the slip said June 6th.

On May 10th, going off of what Gabe instructed, i gave my old bedroom furniture away and was ok with sleeping on a mattress on the floor for a week or so. June 6th comes, I call Ashley Furniture because I had family coming into town that weekend and there was NO way i was going to let my parents sleep on a mattress on the floor. I was basically told that the only thing they could do was give me a loaner frame (as in a metal frame) and a loaner dresser to get my clothes off the floor.

I declined this because i could not take off of work for the 4 hour time frame they give you for delivery only to have to do the same thing the next week when they delivered MY furniture. On June 6th, i was told that the furniture would be arriving on the 7th, but that it would then not be delivered until around the 10th.

I called today (the 8th) because I need to know what time on the 10th they are planning on delivering so i can arrange with my boss to take time off/rearrange my schedule more than a day in advance. Before I go any further, last week I called Gabe to see if there was anything they could do to expedite the order (since i had already been waiting 2 weeks longer than they said) and he PROMISED he would call back the next day. alas, no such phone call was ever made! So i went into the store after work only to find that Gabe wasnt there; a floor manager spoke with me and pulled the file, called the store manager and said that they were sorry, it would have to be the 10th.

I called today and asked to speak with Gabe; i told him it was unacceptable that i had not yet received a call to set up a time for delivery the day after tomorrow. He mumbles through a few sentences and I tell him that if they cannot have my furniture to me by Wednesday, I want a refund to which he replies "fine, i will see about a refund", he then says he is going to speak with a manager so I said i would wait while he did that; he hung up on me. I figured it was a misunderstanding and decided to wait an hour or so to see if he called back (this was around 5, so if he hadnt called by 6, the manager would have already been gone). I called back at 6 and asked to speak directly with the manager.

The woman on the phone said that the manager was gone, but that she was the floor manager and asked how she could help. I told her what the situation was, and that my husband and i had been sleeping on the floor for almost a month and she immediately apologized numerous times (i am certain she was sincere). She said that she was going to leave a note with the manager and call to follow up with him tomorrow to see if I could get 1/3 of my money back. If that happens, I will be fairly satisfied, however I doubt that the manager will call me as 2 people claim to have spoken with him on my behalf and i still have not heard from him.

If any of the people i had spoken with previously had been even 1/2 as nice as this girl (i am sorry that i cant remember her name now) I wouldnt be nearly as unhappy as i am now, however i have found the rest of the staff to be completely unhelpful, with the exception of when they were taking my money of course. I will NEVER EVER shop at Ashley Furniture again and hope that I actually get my furniture next week unlike some of the people who have posted here. I certainly feel horrible that so many of you have had worse experiences as i cant imagine how mine could get any worse. I have also paid almost 2000 for this furniture that I have yet to receive and really economically dont have the money to "splurge" like that.

I bought my complete living room in Ashley Furniture two years ago, and I bought the extended warranty for 10 years in case that something happens, Ashley Furniture will come to my house and repair or clean the sofa bed and couch. Since 6 months ago I am trying to get in contact with them, I dont get an answer from them. Even I called like more than 20 times and leave messages already. I went to the store and put a complaint, I have never get any called back from them, right now I havent got any positive results. No calls back or anything like that so I don't know what to do next somebody any advice.

On 10/1/07 my 90 year old mother purchased a twin size Sealy Glenworth II mattress. Within a year my wife noticed a moldy or mildew smell coming from the mattress. As my mother lived with my son and daughter in law at the time, my wife thought it might be the laundry soap being used and didn't say anything about it. February 2009 my mother moved in with us and we immediately noticed the odor. In addition, there is a dip in the bed.

We called Ashley who sent out a man to inspect it. He said the indentation was 3/4" and someone would be back in touch with us. Two weeks later when no one called, we called Ashley to find out the claim had been closed as the indentation wasn't 1 1/2" deep. In addition, nothing was noted about the odor. We were then told to call Sealy and file a claim with them but judging from the horror stories, I don't look to receive any satisfaction from them for my mother. What a sorry shame.

Purchased over $2,000 of furniture in Sept. 2008 based on a promotional offer of $500 in gas cards. Since gas was over $3.00 a gallon then, this offer was quite enticing. I registered as required but mailing address, website and phone numbers provided have all been disconnected, no longer in service or vouchers returned to me due to "refused - unable to forward".

I purchase 2 items from ashley furniture the wall unit was broken and they send a technician to fix it the sofa set came with a missing cushing and a missing moveable chase we bought these items on march 26th and delivery was made on april 25th and now is may 20 and i still have not receive the missing pieces when the delivery was made the driver took a picture of the missing items then the technician can in and took picture of the wall unit and the missing part of the sofas as a result i can have visitors in my home because i have no place for them to sit i have to sit on the floor because i can sit on my sofa because of those missing item

I purchased furniture from Ashley Furniture in October of 2008 when they advertised giving $500 in gas debit cards as an incentive to purchase their furniture. In order to get the gas cards I was required to stay with one brand of gas (even though at times it was more expensive) and submit $100 per month in receipts and then I should receive a $25 gas debit card monthly.

The gas cards never came and when I contacted Ashley Furniture I was told it wasn't their fault. They have suggested I sign up with another gas redemption company but I absolutely do not trust that it isn't a scam. I would not have purchased furniture from Ashley had it not been for this advertised special. They need to make good and issue the gas cards or pay me $500

Over the past couple of months, I've visited Ashley Furniture in NJ with an intention of making some purchases. On the first occasion, I left my information with a Sales Person to call me back so I can setup an appointment with her. She never did. On 5/13/09, I went to the North Brunswick store and made a purchase only to learn that th discount coupon I have can only be approved by one person who is on vacation. Since he was returning later that week, I decided to cancel my order since it would be more than 72 hours before he gets back and no one could assured me of the discount (10%!!!! not a whole lot). They also assured me that this person would call me as soon as he returns so I can come back to redo the transaction. Also, he would be at the Woodbridge office only. NO Phone Call.....

Today, I walked into the Woodbridge store and asked for Mr. DaSilva. The person that "greeted" me said he was on vacation and is returning this Saturday - contrary to what the North Brunswick store said. I asked for the SAles Manager only to find out that she was the manager. She said they don't handle customer "care" issues there and I need to call the CAll Center. Excuse me!!! SHe's a manager. I asked if there was a general manager and was told the stores are not setup like that. Managers don't address customer complaints. How absurd? Who does business in this manner?

On January 25, 2009 I paid in full 1,368.47 for a couch, 2 end tables, and a coffe table. I was informed, in fact, I was asked to sign a document to confirm that I was aware that my furniture would arrive in 6-8 weeks. After week 9, I had to call the Ashley store, to find out it was going to be an additional 2 weeks. This process has continued over and over again. I have been given 8 different delivery dates.

I have had to make all phone calls to Ashely Furniture, they have never called to inform me of the delays. They do not return my phone calls, nor do they initiate the calls. I have asked to cancel my order, and I have been told that I need to wait an additional 15 business days to receive my money. No where in my paperwork/contract does is state there is a 10-15 day waiting period to receive your money.

The date is 05-17-2009 and I have yet to receive furniture or my money. When I called yesterday to speak with the Manager, Asst. Manager or Vice President, no one would take my phone call, and again no one called me back. During this entire process I have made approximately 50 long distance phone calls to Ashely Furniture, I have nothing to show for my 1300.00+ dollars. All I want is my money back, and they can't even give me that. Yet they made me pay 100% up front in January. This is the worst customer service I have ever received, I would never recommend anyone shopping at Ashely Furniture Homestore.

We love our Ashley Furniture! We have shopped the Ashley Furniture store in Chico for almost 5 years, and never had a bad experience! It is a shame that they are being given such a bad rap by spoiled, self-absorbed, anti-economic growth people, in a town these same people have turned into a retail ghost town. We have our entire house filled with Ashley furniture and will continue to shop there for all of our future needs!

I was originally told my $5000 furniture order would take 6-8 weeks to deliver. The paper works estimates approximately 10 weeks for delivery. My 10 week delivery date was for April 17th. Everytime I call the company I am told that they couldnt even look up my order to give me an approximate date for delivery. I was finally quoted my furniture is due to arrive on the 27th of May. How can it take 16 weeks for this funiture to arrive? I wanted to order a couch that they had but didnt want to wait seeing how horrible this first order was.

I went to Evans Furniture and the same couch took 10 days to arrive when Ashleys Furniture quoted me another 10 week delivery date. Not only did I receive the couch in 10 days from Evans Furniture it arrived with the Ashleys Furniture tags since Evans orders some of their furniture through Ashleys. Is my original order through Ashleys being put on hold so that other companies can order through their store gaining them more business? Is there anything I can do to actually get my furniture in a timely manner? I am tired of sleeping on the floor, I would like my bedroom set. I would have cancelled the order and went somewhere else except this store charges a 30% restocking fee, and that is alot of money considering my order was $5000.

I purchased my first order at Ashley on February 2nd, this year. We were told, like most others, that our order should arrive in 6-8 weeks. We purchased a second order at the beginning of March and were of course told the same thing. "Your order should arrive in 6-8 weeks". Today is May 12th, and I have yet to receive either order. Like many other customers who have been following up, I get the run around every time I attempt to get answers. The first time I called was exactly 8 weeks after the first order was purchased. I would like to add that I have paid them in Full, for both orders. Over $3500.

The woman I spoke to said that our order should be in within two weeks, now putting our arrival time at 10 weeks. At 10 weeks I made another phone call. I was told at this time that my order, both orders now, should be "delivered" around the 15th of April. I was irritated as I was going to be out of town at this time. However, I should have known by this time that it was all a FARCE! My furniture was in fact never going to be delivered on April 15th. I called back on April 18th as I had not heard anything about my order and was told that it would be another 2 weeks. WHAT?!?! You can guess how this worked out. At the end of April I made another call and was told that my order should be delivered around the 11th of May. Right! Well, one of my orders did come in and was delivered over the weekend. It was the second order I made. Arriving at 10 weeks. I am still waiting on my first order. I received a call last Friday, 5/9 and was told that my entire first order was on hold because part of it HASN'T EVEN BEEN MADE YET!! Again, WHAT THE @#!$%&!!!

Apparently they don't like to split up orders so they have kept 75% of my order (that is ready) to be able to ship it altogether. Now my expected ship date is May 24th. Which makes this a to be continued saga.

One of my major issues here is the BS that I am being given. As well, it irritates me that I have to make the phone calls. Not one time.... until this last Friday, had any Ashley representative called me to apologize or warn me of the dysfunction within the Company. I have however heard, several times now, that I am not the only one having this problem. I was told by one employee that the company has over sold its products and ****** off hundreds of customers with the lag on delivery.

What I want to know is, how does this company intend to make this up to their customers? Are they going bankrupt and this is part of it?

My suggestion to any one else in this same position is to contact your local Better Business Bureau and the owner of your local store. This is what I have done. Also, research your local store to see if it is going out of business or bankrupt. I have found several stores across the country that have or are going bankrupt. So far the one in my town is not... but these kind of issues seem to imply that it could be heading in that direction.

We purchased a dining room table with chairs in early January 2009. It was supposed to arrive within 6-8 weeks. Didn't arrive. We received one phone call telling us that they would call us when they had an arrival date.

At 10 weeks we still had not heard anything and we went back again to the store... they gave us another date and finally we asked that if the item did not arrive by this 'new' arrival date (12 weeks after the original purchase) that our money would be fully refunded. Agreed. We actually gave them THREE extra days and finally went in and canceled the order.

Since we paid with a credit card they would not write us a check, they had to place the purchase amount back on our card. They promised that within 7-10 days we would receive our refund. Today is day 10, no refund. I just called... oh, silly me, it is 7-10 business days.

So, we are actually only on day six now. I asked if we could have a check refund in four days if the refund isn't back in our account. The very quick and final answer was "NO - you will be refunded in the same manner in which you paid." OH, REALLY... well I am quite sure they had our money within a couple of days - probably hours. They have sat on this for FOUR MONTHS NOW. I bet we don't get our money back with interest!

I have heard horror stories from other unfortunate local customers since our little fiasco started with Ashley Furniture, Chico, CA; people waiting for months for furniture and then having 30% of the purchase price withheld from a refund if one is requested.

I want to warn every single person who is capable of reading these words and might consider shopping at Ashley Furniture, Chico, CA ... DO NOT SHOP ASHLEY FURNITURE IN CHICO, CALIFORNIA. If you do, you better walk out of the store with your product the very day you purchase it - or it will be several months... if ever, that you might get to use your new furniture!

We are at week 15 now, no refund, no dining room table and really... I am not holding my breath for four more days, because with the track record of Ashley Furniture, Chico, CA - we will most likely be dealing with this mess for a while. Regrettable. Very, very regrettable.

Now Ashley states their products are opened & inspected before delivery! That cannot be true because this is defect is noticable and GOOD customer relations would have just replaced it no questions asked, correct? Have emailed and written the corporate office and have yet to hear anything.

Ashley does not stand behind their products or services...CONSUMER BEWARE!

For a $800 peace of furniture the charged me $250 restocking fee. So I got the worst end of the stick from the Ashley. They were not supposed to charged me prior to the delivery but they did, and when I called to cancel the item I was reminded of the 30% restocking fee. Not only that, I was approached by the worst customer service at the North Richland Hills, TX location. STAY AWAY from ASHLEY. The worst place to buy furnitures.

I purchased furniture from Ashley Furniture in October of 2008 when they advertised giving $500 in gas debit cards as an incentive to purchase their furniture. In order to get the gas cards I was required to stay with one brand of gas (even though at times it was more expensive) and submit $100 per month in receipts and then I should receive a $25 gas debit card monthly. The gas cards never came and when I contacted Ashley Furniture I was told it wasn't their fault. They have suggested I sign up with another gas redemption company but I absolutely do not trust that it isn't a scam. I would not have purchased furniture from Ashley had it not been for this advertised special. They need to make good and issue the gas cards or pay me $500.

On Jan. 24th 2009 i ordered a $2700 sectional from Ashley Furn. At that time i was told by the sales person that it would arrive within 4-6 weeks. On the 4th week i called and spoke with a gentlemen and he stated that my couch was scheduled to be put on a truck next week (week 5). So on week 5 i called and spoke with the manager and was told that my couch was not going to be here this week nor was it going to be here next week (week 6).

After a long battle i ended up calling the general manager and was supposed to receive a call from him with a day or 2 and to my surprise i never received a call. So then i ended up calling the District manager and still nothing was done. So finally 2 months later my couch finally arrives BUT when it arrives i am told that it is missing a piece and they would notify me when it arrives. So as im sitting on my new couch that day i notice a slit in the fabric which still has not been fixed nor do i have the piece that was missing. I will NEVER shop at Ashley Furniture again!

I ordered a living room set from our local Ashley store on February 28th. The receipt says 3-5 weeks for delivery. It's been almost 6 weeks now, and I did not receive a call from the store about a shipping delay, so I called them. They told me that delivery would be sometime next week (which would be almost 2 weeks late). The employee I spoke with said it wasn't the store's policy to call when there's a delay, no matter how long it may be. I finally spoke with a manager, who at least apologized, but blames the factory. When I requested to call the factory to complain, he told me it was ultimately the store's responsibility to call, and they would refer me back to the store. I call this the run-around.

Sorry for the rant, but the point is I'm still waiting for an entire living room set that should have been delivered last week. I'm canceling holiday plans this weekend, as I have no place for my guests to sit and Ashley is to blame. I do not recommend making any purchases from their store, and I wish everyone who's done so recently good luck!

None at this time.

I purchased the San Marco sectional model/sku # 163-324-2 and 163-324-3 for $1483.90 cash from the General Manager Andrew Lee on February 28, 2009. In less than 30 days the couch seat cushions have sagged. The cushions do not recoil or return to normal position once we get up. While sitting we can feel the railing in the couch. I called Ashley Furniture on March 29, 2009 they referred us to their customer service because once a customer purchases a product they no longer have anything to do with any issues with that product.

I immediately called customer service and explained the issues, a tech was scheduled to come out on April 7, 2009. The service tech came out on April 7, his findings were the couch is defective. The customer service rep he reported to (Sandra D.) gave him and us a hard time when we spoke with her. She told us the couch is not defective it's the way we are sitting on the couch. There's only one way to sit on a couch. Ashley Furniture is unwilling to refund our money.

I do not want another San Marco model or anything else from that store based on this experience. On April 9th the lead customer service rep Juanita Perez made us an offer to exchange the San Marco for a different model couch, however we would have to pay $150 restocking fee. If it were simply I did'nt like this furniture and wanted an exchange, I'd unstand her gesture, but that's not the case. The fact is I purchased a defection piece of furniture. I think it's unethical to make consumers pay a restocking fee when they receive defective products. Nor should they be forced to take a carbon copy of that same product. Also to note upon during a little research as a result of this incident I've found several complaints on-line against Ashley Furniture, something needs to be done.

Economic Damages are $1,483.90 which exactly what I paid for a defective product.

I purchased bedroom furniture on January 31, 2009. The furniture was picked up on February 14, 2009 to be transported to Atlanta, GA. Upon arrival and removing the packing material, I discovered that the headboard was scratched. I notified my salesperson, Steve C the next day since the store was closed. He promised to take care of it. I had to speak with a Customer Service representative and they would order a new headboard. I was assured that the headboard would not be repaired since I paid for new furniture. I was instructed to send the damaged item back to Tallahassee.

I received a call from Cynthia (Customer Service) gave her the information. Cynthia said she would set up an appointment with a technician. She would call back with a date and window of time. I asked why, this needed to be done if I was supposed to receive a new headboard? She said this was procedure. I got a call back with a date of March 07, 2009 between the hours of 9-12.

I requested a time change due to a funeral and was told that there was nothing available for another 2 weeks. I informed her that I did not want to be stuck with the damaged furniture because Ashley Furniture was taking so long to correct the problem. Cynthia said she understood and that I needed to speak with my salesperson. I called Steve C after hanging up with her. He stated that he did not know this was going on and he would speak with his Manager and take care of it. He also said another headboard would be ordered and it takes about 10 days.

I informed him that my parents were driving to Atlanta and would like them to bring it with them. 2 weeks passed and I called Mr. C inquiring about the headboard and was informed that it had not been ordered. He apologized and promised to take care of it personally. I went into the store twice on visits to Tallahassee and was gain informed that the ball had been dropped. I spoke with Mr. C again on March 18, 2009 and got the same apology and promise to speak with his Manager and take care of it. He would have his manager call me.

I did not receive a call. I called again and spoke with Mr. C and his manager, Mike S, on March 21, 2009. Mr. S apologized and asked what he could do to make this right. I was offered a $100 in store credit. I summarized the previous events and rejected the store credit. I told him that it was not in my best interest to spend more money in his store when I haven't received the merchandise I had already paid for. I told him that the expense would be too much for me to get the headboard because I did not want to pay another $200 for van rental to receive the headboard.

He offered to have the headboard shipped to Atlanta and to pick up the damaged headboard in Tallahassee. I agreed. I called again on April 01, 2009 to check the status of the replacement and the arrangements to remove the damaged item. I spoke with Danielle in customer service I also asked for the number to corporate. I was informed that she was not allowed to give out the number to corporate, but I could speak with the manager when he returned from the bank. I told her that I would sue to get this resolved since nothing Ashley Furniture has promised has come to fruition.

I was informed that Mr. S was on vacation and Charles Wilson would call me today. Mr. Wilson called and was very rude. He admitted that they had dropped the ball and stated what he was willing to order another headboard and deliver it to my parents house. I told him that was not the original agreement and it was unacceptable. He said do what you have to do and hung up.

We bought a couch and love seat from Ashley Furniture on 9/6/08. Was offered $500 in gas rebates from Free Bee Gas Voucher #T6642281625. We started sending in our $100 gas receipts in Oct. 2008. We have not received any gift cards as of yet. The last set of receipts I sent in March were returned as refused Un able to forward When calling the 1-800 number you get an error code. This is ridiculous! I believe that the company that offered these deals should be held accountable. It was them that used the coupons as an incentive for us to spend more than we normally would. I hope this does go to a class action law suit. Hopefully I will recoup some of the money.

I purchased a bed room set from this company and the mattress developed a stain in it, and I also noticed I was getting bite marks on my body. I called the company to set up an inspection and told them what the problem was. They set me an appointment almost a month away even when I told them there may be bed bugs in this mattress.

I have bite marks on my body from the infestation of the bugs, and no one has made an effort to come and check this mattress out.

We ordered furniture (couch and loveseat). When we received it it was ripped on the bottom and the rear leg on the loveseat was stripped out. We sent it back just to receive the same set a week later. When we called the warehouse they told us it was a brand new set and not the same one although the exact same thing was wrong. When we called the Middletown store we were told that we could have a refund. When we got there we were told that we would have to wait a week to ten days for a refund.

After a week went by we called and was told that we would have to wait another week to ten days. Meanwhile we have no living room furniture. We received no apology. Also, The manager said that the checks are done in NJ at the headquarters, when we called them they said that the checks are made out in Middletown. This is very bad customer service.

Now we have to wait another week to ten days to get the check in the mail, then another week for the check to clear before we can order from somewhere else and wait another week to ten days at least!

We purchased furniture at Ashley Furniture Homestore in late Sept. of 2008 that had a $500.00 Gas card rebate program form FreeBeeGas. We have followd the program guidelines to a T, we did receive our first rebate but aparently they have gone out of business. I have contacted the store where we purchased the furniture but have not received any corispondence from them either. So I guess I have been scamed, so BUYER BEWARE.

I bought $3800 worth of furniture from Ashley Furniture stores under the promotion of receiving a $500 Gas Redemption from a company which they had indicated having a website link of GASOLINEREDEMPTION.com ... I had submitted all my receipts to the location assigned but have not received any prepaid Visa Card which was supposed to be delivered to me. Unfortunately, I dont know what to do and how to get my $500 back under the promotion.

I started spending on Gasoline more then normal just to receive the $25 every month coupon as without the $100 spent i would not receive my rebate. Also, i spent $1500 more to buy the furniture just to get into a promotion which the company was printing out and publicly distributing and spent all that in the worst months of American History when all consumers were holding back their money. So i need some reimbursement and a fair justice on top my $500 owned.

On 2-7-09 we purchased a dining room table with 4 chairs. At that time we were told that it would be delivered within 4 weeks that they didn't keep the merchandise at that location and would be trucked in. 6 weeks later we still didn't have our table after several phone calls and they kept giving us a different excuse each time we talked to them. We decided to cancel the order and then were told that we had to wait for our cash payment to be refunded to us via mail. Here it is 2 weeks later and they credited 1/2 the money back to debit card but didn't do anything about the rest of our refund. We called the store and the lady kept saying how sorry she was that it was overlooked.

We've been without a table for almost 8 weeks now. Plus we had a family gathering that the store manager knew about and didn't have a table to eat at.

I have had much the experience as some of the other people mentioned here and I am more than willing to go in on a Class Action Lawsuit. I purchased well over $2000 of furniture from the Ashley's store in Bakersfield with the idea that they would make good on all their promotional offers, one of which was the free gas offer. I followed all the instructions to a tee, have consistently purchased gas from Chevron and religiously mailed in my receipts every month to the address provided since November.

Come January I called them to find out why I hadn't received my receipts, and I got that same response, that they were running a little behind but that it would be mailed out within a week. Come february I called again because I still hadn't received the cards, turns out this time their computer systems had crashed. Now I can't even get a hold of them on the phone and their websites don't exist.

I was actually suspicious and asked the Ashley's sales rep about it and she assured me that it was legit and a really good deal (which it was) now it turns out that it is FRAUD and that we are all $500 in the hole because of a bad decision made by Ashleys management and expect that they should either fix the problem or make good with an equivalent offer. I know I, for one, will make this the first and last time I EVER shop at Ashley's.

I have had much the experience as some of the other people mentioned here and I am more than willing to go in on a Class Action Lawsuit. I purchased well over $2000 of furniture from the Ashley's store in Bakersfield with the idea that they would make good on all their promotional offers, one of which was the free gas offer. I followed all the instructions to a tee, have consistently purchased gas from Chevron and religiously mailed in my receipts every month to the address provided since November. Come January I called them to find out why I hadn't received my receipts, and I got that same response, that they were running a little behind but that it would be mailed out within a week.

Come february I called again because I still hadn't received the cards, turns out this time their computer systems had crashed. Now I can't even get a hold of them on the phone and their websites don't exist. I was actually suspicious and asked the Ashley's sales rep about it and she assured me that it was legit and a really good deal (which it was) now it turns out that it is FRAUD and that we are all $500 in the hole because of a bad decision made by Ashleys management and expect that they should either fix the problem or make good with an equivalent offer. I know I, for one, will make this the first and last time I EVER shop at Ashley's.

$500.00 of unpaid promotions.

Last week we were told by D.J. the salesman from Ashley Furnitures if we purchase products from his store we would have 90 days to change our mind. I clearly repeat my understanding about cancelling our order several times and he convinced me that I have understood him correctly. I was with my wife at the time when this conversation happened. We were also told that they will not place the order within 90 days unless we put more than half down.

This week I decided to cancel my order, I called D.J. but this time he had a different explanation. He told me over the phone that we can't cancel our order because it has past the 48 hrs period and we have to pay for 20% re-stocking fee. He has NEVER explained to us about the 48 hrs non cancellation policy, as a matter of fact he convinced us the otherwise. D.J also DID not explain about their NON-refundable policy when we're in the cashier to pay for the down payment. All he did was busy forcing us to pay for extended warranty.

He and the cashier gave us a brochures explaining about how good their extended warranty is. We are convinced that we have become a victim of dishonest business practise. Since They have not orderred the merchandises yet and we did not do any special order from them, in addition to they have failed to give us informed consent about their non-refundable policy when we put our down, they also lied to about the 48 hrs non refundable policy that is not written in their contract, we are looking for a way to avoid this transaction. The total purchase should be around $2000 Please help!

Last week we were told by D.J. the salesman from Ashley Furnitures if we purchase products from his store we would have 90 days to change our mind.

I clearly repeat my understanding about cancelling our order several times and he convinced me that I have understood him correctly. I was with my wife at the time when this conversation happened.

We were also told that they will not place the order within 90 days unless we put more than half down.

This week I decided to cancel my order, I called D.J. but this time he had a different explanation. He told me over the phone that we can't cancel our order because it has past the 48 hrs period and we have to pay for 20% re-stocking fee.

We are convinced that we have become a victim of dishonest business practise. Since They have not orderred the merchandises yet and we did not do any special order from them, in addition to they have failed to give us informed consent about their non-refundable policy when we put our down, they also lied to about the 48 hrs non refundable policy that is not written in their contract, we are looking for a way to avoid this transaction.
The total purchase should be around $2000

Please help!

on 1/31/09, i purchased a black dual reclining sydney couch on sale for $699.00 plus $100 shipping plus tax for a total of $868.00. they delivered on 2/6/09, a damaged couch that was half a foot shorter than ordered. they are giving me the run around and stating that the exchange has to be authorized by corporate which takes 7 days, it is now over a month. they are hanging up/disconnecting my call when i call customer service and the store is not giving me an answer other than it is in corporate's hands, basically washing there hands off of this case.

$868.00 spent on a bait and switch couch. i did not order this couch!!! half a 85 inches instead of 92 inches and damaged!!!

I ordered a small but expensive table 1-28-09. Was told by sales it would be in no later than 2-21-09. Every week there after was told the table didn't make the truck. At one point was told the economy had affected the drivers. Manager in store says his trucks are back logged. Nobody's stories are the same. 3-7-09 I told manager Michael I wanted my money back or one of the 3 identical tables they had on the floor. He said it caused too much problems for them to do that. He promised me my table would be in 3-11-09 or I could have table from floor. I sincerely doubt my table will be in - not my problem anyway. Will never shop at Ashley again.

On 4/12/06 I ordered an Ashley Sleeper Cityscape Sofa. The sofa is not even 3 years old yet and the cushions are flat. When you sit down it feels like you will fall to the floor. I contacted Ashley's and a rep told me its because they use 1.8 density foam -and that I should replace it MYSELF with something better. I sent an email to Ashleys about it and their response is:?

Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. Our warranty on fabric and cushioning is effective for one year from the date of purchase. Unfortunately, you are past the warranty period for this item. If you would like assistance in getting this item repaired please contact the store where you purchased it, or another Ashley dealer in your area. Since you are past the warranty, you would be responsible for the cost of any repairs or replacement parts. Dealers determine their own charges. Andrew~ Ashley Internet Communications. In other words - they are not willing to work with me at all on this.

It's scary that the rep on the phone had no problem telling me about the cheap foam that they use meanwhile Ashley's will do nothing. I called again on Feb. 26 and had to speak to 4 different people before I found someone who could help me. The customer service rep told me again that the problem is they use 1.8 density foam. She went on to tell me replacement cushions are $65 each - I would need 3. She then gave me the names of 2 stores that I could find better density foam at a much cheaper price and to just replace them myself.

It's a bit startling how their own reps are telling customers to replace things on their own rather than through Ashley's. The rep told me if I order their replacements I will be in the same situation in a year or so since the foam will give out again. I did some research online and found that there are numerous people with the very same complaint - the foam gives out very quickly. It seems that Ashley's won't do anything to help customers that have paid a good deal of money on a product that their own reps say are not very good quality.

I purchased a living room ste from the abovementioned store in June 2007. In early 2008 I cut my finger on the back of the sofa where a staple was sticking out like a pin. I called the store I purchased the set from and they referred me to the customer service department of Ashley furniture and they had a repair man come out to repair the problem on April 24th 2008.

Now I am having a problem with the loveseat where a staple is coming out on the right fron corner near the arm rest and my son cut his finger on it the other day. We bent the staple so no one else can get caught on the sharp edge of the staple. Of course by now the living room set is out of warranty. I posted a complaint on several websites where folks have the sam issue. I also noticed a few months ago how bad both the sofa nd loveseat are sagging. the cushions are so flattened already now that it feels like you are sitting on a wooden rail right along the edge to the front of the seat cushions.

I am very unhappy with the furniture and will probably never buys Ashley again, because furniture should last for longer than two years. I feel that staples are no way of keeping the fabric attached to the wood frame and I am afraid someone else will cut themselves on them. I had a cut on my finger that drew blood and my son cut his finger and nearly drew blood. This is not safe.

Many attempts later to find out if my 7yr old sons bed was due in. I still get put on hold and no one will talk to me. I could have had my sons bed the next day if I had shopped at another local store in HOUSTON. I have painted and bought beding for the twin and full size beds. I made curtains for an empty room. I was told by the manager I could come and get my money back if I did not want to wait. What company runs business like this and think they can stay in business. My little boy is very disappointed about not having his bed when his room has been completed for over three weeks now.. Never will I buy at ASHLEY FURNITURE AGAIN...

On Jan 18th, I purchased a leather coach, and love seat. I was told that I would receive it Feb. 24 2009, on tues the 17th, I phoned Ashley to make sure that the furniture would be in, she said oh yes, right on time. So I gave away my old furniture. On Sat,the 21st, Ashley called and told me it was on back order. And I would not even get it til after Mar. 12th. Don't you think they would of known it was on back order. I told them on Sat. that I wanted to cancel my order. The girl said she would have a mgr. call me on Sunday. It is now Monday, and no call. Reading all the reviews about Ashley, I just hope I can get my money back.

I purchase a sectional sofa with two ottomans on Feb 14, 2008 with additional warranty. When purchasing the warranty I was assured that the sofa would be replaced or repaired (if possible) if anything went wrong with the sofa with the exception of stains.

After 7 months the cushions that you sit on started sagging and the ottomans the same. I finally got the chance to contact them in February 2009 and the service tech came out and took pictures of the sofa. About 4 days later, Karen from the service dept called me and explained to me that the sofa is sagging due to normal wear and tear. I have never known of normal wear and tear of a sofa lasting only 7 months. She also had the audacity to suggest that I purchase new ones to replace them. I explained that I obtained the additional warranty and was assured by the salesperson that if something like this happens it would have been replaced but she refuse to replace it. What can I do?

I purchased a livingroom set along with a warranty. After having the set for about 6-8 months I noticed there was allot of color transfer onto the fabric from jeans/colored pants worn by anyone who sat on the furniture. Also there was allot of napping something sort of like a sweater when it getts lint balls on it. I called the warranty service center. They explained to me that due to the fact that the furniture was not a year old it would be handled by the storeit self and NOT the warranty company. Well after several phone calls to the store I finally was able to set up an appointment for an inspector from Ashley Furn. to come to my home and inspect the Furniture. He came he took pictures he wrote up a report and told me I would be hearing from the store. I never heard from the store I had to call them constantly to finally get a result.

Finally a woman by the name of Sushilia called me and informed me that they had the report but lost the pictures that were taken. Now I had to set another appointment for ANOTHER technician to come to my home and take ANOTHER report and even more pictures. After that report I waited about another two weeks still not work from Ashley. Every time I called I was given the run around and passed from one person to the other. Finally a woman by the name of J. Casanova called me and told me that her manager had approved for the set to be replaced. I set an appointment up for 2/14/2009 for the delivery of the new set.

When the delivery men came to my home I explained to them that the original delivery crew had to bring the couch through the window. well as soon as they heard that they proceeded to tell me they do not do that and that they would have to call their boss. They sat in the truck for about 30 min talking on the phone to someone. At that point I went to the truck and explained to them that I had to run around the corner to pick my daughter up and to not leave until my return. I laft a friend at the house so that they would have access when needed. I was gone for about 10 minutes. By the time I returned, they were gone! Than I tried calling them over and over again but they would not answer the phone.

Finally I used a friends phone and called, than they answered, when I asked why they left and did not deliver any of the furniture I was told that they could not bring the couch through the window. I than asked why they did not deliver the pieces that they could and they told me they had to deliver all or none and that I would have to call the store. I asked who at the store I had to call they had no names to give me and no phone number and also refused to give me their names. When I finally got in touch with someone at the store I was told by Jackie and Malika that my furniture was not delivered because of animal abuse.

I was completly shocked, this was the first time I was hearing anything like this. After 2 in home reports and inspections not one of them indicated any animal abuse. Yes, I do have a cat but NO the MFG Defect was not a result of my cat. The delivery men told the store that the damage was from my cat therefor ethey refused to help me even though I had to reports and pictures proving this to be a lie. After this Ashley has been totaly unprofessional and disrespectful to me they have done nothing to correct the issue.

I was given no service what so ever not even through the warranty I paid $120. for

I purchased a living room set from Franklin Furniture, in Franklin Texas January 2008. My entire house is furnished by this furniture store and the problem does not lye with them. It's the Ahsley Furniture product! The seat cushions and back cushions are not holding up at all. After 6 months of use, the seats were uneven and flat, the back cushions were sagging and sunken in. We call Franklin Furniture Store and Steve said he would get some one out to look and restuff all cushions. The factory sent out a contractor and he restuffed all cushions and for a week or two the where fine. After that they went right back to looking like it was 15 year old furniture. I would never recomend or buy another Ashley brand piece of furniture again.

I still have a unpaid balance of 1400.00 due on this furniture. it is very hard for me to make this monthly payment to the Franklin Furniture Store due to the fact that I am very unsatisfied with this product and even though I have a outstanding balance due I am put in a position to go and purchase another living room set.

My husband and I purchased a master bedroom set from Ashley Furniture in Tanger Outlets in N. Charleston Oct. 19th 2008. We were told they would put a rush on the order and at most it would take 4 weeks. Our sales associate was Lori. Since we moved into our new house Oct 30th we were expecting to have new master bedroom furniture no later than the end of November. Since the holidays were approaching we figured that they would have a delay on delivery.

So I kept calling Ashley Furniture and the distribution center and got no answer. After finally reaching someone right before Christmas, they told us they were short on drivers and would be getting our delivery before the end of the year. Obviously that didn't happen. So I called the distribution center to cancel my order since you cant cancel it through the store and got no answer. Leaving message after message with Johnathan and getting no response all we could do was call email and file complaints. Finally Johnathan called after having my attorney get in touch with him promising my full refund and canceling my order.

Now it is February 9th and we still haven't received the 5600 dollar refund. I have contacted better business beau roe and keep having my attorney try and get in touch with somebody but even he isn't getting a response. At this point I don't even know what to do..

We have no master bedroom furniture and we're out almost 6000 dollars.

About three years ago, I purchased a Pleather sofa from Ashley Home Furniture. After having it for about a year, the pleather started to crack and peel. I went to the store to ask for some kind of repair/repair kit and was told to call customer service. I called customer service and was told that I'm S.O.L. Since then the couch has peeled more and more, especially in the spots where I mostly sit.

In researching on-line, I found that this seems to be common with any of their Pleather and Leather furniture, so I think it's time for a class-action lawsuit. I am willing to join one if a lawyer is willing to start one (on a contingency basis). I have a 9 year old Pleather couch that I bought at a cheapie store for a third of the price of the Ashley couch and it has not peeled at all.

Pleather peeling off my couch, making it very unsightly and requiring me to replace it whenever I can afford it as to maintain a decent looking living room.

John J. S, furniture technician, arrived at my home on December 19, 2008, to assess the problem. He took several pictures and stated he would show them to his supervisor for further determination. I received a call from a Barbara on December 31, 2008, stating a tech could be sent over to touch up the minor flaws, however, nothing could be done about the gap in the table leaf. This was disconcerting to me as this was the principal problem noted in the very beginning of delivery. I requested to speak to her superior and was told she would have someone call me. I did not receive any communication from anyone to address this matter. I am requesting another table; either same style or another style of table.

On January 6, 2009, I spoke with customer service representative, Sandra to inquire into this matter since no one had bothered to contact me. Sandra requested I take some pictures and email them to her for her to show to her supervisor. I went out and purchased hardware necessary to do this with my camera. The next day I did send several pictures via email clearly demonstrating the gap in the leaf of this table and some other flaws. Sandra confirmed receipt of these pictures via subsequent telephone conversation on January 7, 2009, and stated I should expect a phone call from her supervisor to address this matter. I have not heard from anyone.

On January 27, 2009, I telephoned Sandra and stated I had not received any communication. Sandra stated she would relay this to her supervisor. I did not hear from anyone and on January 29, 2009, I called Sandra at her extension and left a message. As of January 30, 2009, I have not heard from anyone at Ashley Furniture HomeStore.

I am very surprised that Ashley Furniture HomeStore, a store that prides itself in being, #1 Selling Furniture Brand in America,? as per advertisement mailed to my home, has not had the decency to communicate with me on this important matter. When I spoke to Sandra initially, I expressed that I had not purchased a new? dining set in my life and had made a sacrifice and invested a large sum of money to purchase this dining set.

I purchased furniture from the Charleston store in April 2008 and have had issues since the furniture was delivered over 8 weeks after I purchased it. I have had delivery issues, product issues, repair issues and customer service issues. The furniture was crap and in a nut shell, I got fed up with the lame excuses Ashley Furniture were giving in regards to why no one returned phone calls and it taking forever for someone to come out and look at the problems with the furniture.

Then once the repair items arrived, to schedule a time for someone to come out and complete the repairs was unbelievably horrible. I got so fed up I went to the store in N.Charleston and spoke with Marie. Marie called Joe P and I spoke to Joe about our situation. Joe explained to me that a full refund would be made once the furniture was picked up. We agreed to this. We were called by Jonathan from the distribution center to schedule a time for Ashley furniture to come pick up the furniture.

My husband is in school full time so I took a half day off work to make sure I was home during the time we were given for pick up(02Jan:2:00-5:00p.m). No one called and shared anyone was running late, but I sat at home and waited until 6:45p.m is when the truck finally arrived to pick the furniture up! They were out of the house by 7:30p.m. Why did I have to take a half day off work? Time is money and I am requesting Ashley furniture pay for the time I took off work because they failed to complete an obligation they made.

I makes $27.00/hour-time off from 1:00-5:00p.m on 02Jan2009. If proof of time off is needed we will supply it also if you need wage verification we can provide that as well. Secondly, we were told that we would receive a full refund in the amount of $2600.?? Once our furniture was picked up, we have not heard one word from the store. We stopped by the store because we had left numerous messages and no one replied and we found the store was closed and the doors locked. Today is 22Jan with no refund check or phone call and I am beside myself over this whole ordeal.

We have literally been living off the floor, we both are disabled veterans and have severe orthopedic issues which have been significantly aggravated by this as well. We have been overly patient and I have written multiple emails and have left messages for the store to contact me. I have not received my refund yet.

I bought sofa and chair in october 2008, cost 1700 and sales Associate told that I will get rebate of 200 dollars will go in my visa after the delivery(end of october). I sended the paper and since than no answer. even I tryed to call number and no answer, please I need answer the soon as possible I been waiting to long. thank you.

I have purchased a couch set (leather) at Ashley Home Furniture store in Aug of 08. After using the set infrequently for a couple of weeks we saw and found several quality issues with the leather, craftsman ship and overall appearance of the set. We contacted the customer Service department and asked to have a technician to look at it. Ashley sent out a technician who found and saw the same issues that we pointed out.

After discussing the report with Customer Service again they wanted a second opinion and sent another technician out. HE also noted the poor quality and craftsman ship of the set and wrote that in his report. (I also have a witness who was present while he was examining the set). After a couple more emails going back and forth I got in contact with their Customer Service Supervisor who told me that the set is show room quality (which it is not because of the defects) and that they will not exchange the set. I have filed complaints with the Better Business Bureau and the Consumer Protection agency.

I will make sure not to purchase anything from Ashleys in the future. It is very discouraging that large stores like that do not think they are responsible if they sell bad product.

i put a down payment of $461.70 on $5181.37 of furniture on08/30/2008. Since this time the store has closed. I have researched and found out the two stores in Columbia SC one store in Augusta, Ga. and one store in Roanoke Va. all closed up and are all owned by a Georgia based company called Baker Group International. All I want is my down payment refunded.All the documentation I have has Ashley Furniture Homestore. Nothing is mentioned ofBaker Group International.

On 10-13-2008 I purchased two recliner for $1000,00. I have not received my chairs yet. I filed a compaint with BBB of Knoxville, a person from Ashelys named Katie called and asked me what I wanted for them to send one chair and wait on the other one. This was on 1-2-2009. I told her would like to have my money back. She said they would send me a check in seven to fourteen days. I have not got a check or heard from them yet.

We have contacted the BBB, and the courts, no on at this location will give us their last name, and none of them are registered as a representitive for that location with the BBB,

My husband and I bought the leather living room furniture on 6/17/2007. We purchased the 5yr Extended Warranty (Montage Premium Warrant) for $199.99. Couch ripped and has a hole in the back left. On 8/15/08 I called the store and they referred me to Montage Warranty since couch is over 1 yr old. I contacted Montage and they had no record of me so I had to fax over my Bill of Sale (attn Penny) showing the premium I paid. They would call me back once they verified my coverage. On 9/3/08 I called to follow up since no one called me. They said they nvr got it and I refaxed it at 8pm that night. Someone called me the next morning and said they received it & verified my coverage. They sent a request to a consultant to come and look at the furniture. They called me a couple weeks later and made an appt. for 10/2/08 at 8am to come & look at furniture. He said he had to write it up and submit a recommendation.

3 weeks later I received a letter from Montage dated 10/15/08 saying they sent a request to Ashley Furniture(to Vanessa) to order the parts to replace the whole back of the couch. They said I should receive them in about 4 - 6 weeks which would put us in an around 3rd week of November. I received nothing and heard nothing. So, I waited until December 16th and called Montage (Kim). they said I had to call Ashley Furn. directly since it is in their hands and she gave me my claim number. I told her I always had a difficult time getting a hold of the store (either no answer or voice mail is full). She said keep trying and to call back if I can't get ahold of anyone.

I did call Montage back on 12/19 and spoke with Heidi. Updated her and she tried to call the store herself but was not able to get anyone on the phone (left message). She said to keep calling the local store. I am sooo mad at this point. No one is held accountable! I asked for a manager from Montage to call me back and noone did. So, I kept calling Ashley Store and was able to leave messages for someone to PLEASE call me back and left my claim number/name/phone number! No one called. On 12/29/08 at 1:06pm I left another message. No one called.

Same day (12/29)I found another toll free number for customer care and called that one. Message was they received an extended vac until 1/5/09 and to call back then. I am furious. On 1/5/09 at 11:10am & 1/8/09 I called the number again and had to leave messages! So, TODAY 1/9/09 Jonathon calls me back and said he just ordered the parts today and doesn't know when it will be shipped to me. It shows "Delayed" in the manufacture field so he has no way to telling how many they have laying around that could be shipped. He didn't know if they even had any at all. So, he could not give me a ship date from the Mississippi plant.

So, basically, I just have to wait it out. I asked if he could call me back and let me know and he said no, he does not have the time. I am so upset over this and I will NEVER purchase anything from Ashley Furniture again! They simply could care less about the customers they have sold to in the past. I have told friends about my situation and one is similar to mine that she hasn't even filed a claim on her ripped furniture yet. Poor quality and poor customer service. I would love any advice on what I should do at this point. It should not take 5+ months to take care of this!!

On Sept. 6th, 2008 , I purchased living room furniture from Ahsley Furniture. A promotion was established during the time of my Purchased. I spent 1,880.14 which entilted me to receive a $100 gift card rebate and a $500 gas card. As of this time I have not recevied what I was promised. Five weeks later I visited Ashley Furniture and explained the situation to a service representive (I can't recall her name). She informed me that the rebate cards were sent out by mail weeks earlier. I told her I hadn't received mine. She also allowed me to use her telephone to talk to a representive responsible for the fuel card.

She (Blaire) confirmed I was in the computer data base and she would initiate the process right away. I visited Ashley Furniture again on the 9th of Dec. with the same complaint and to speak with the manager.(The manager was not availible). Another service representive wrote down my complaint and contact number and assured me that she would give my compliant to the manager. I received a telephone call on 11th Dec. informing me that my complaint would be forwarded to the manager. My compliant has not been resolved.

I just what the $100 gift rebate and $500 gas card I was promised.

Since day one we have had problems with our couch. Sewing coming apart, springs popping, casters falling off, stuffing falling out, and cushions not holding up. Every time we have had a problem it was a hassle to get it fixed. Now they refuse to fix our couch when it is still under warranty.

My main problem is the springs keep popping off within days of them fixing and the casters of my ottoman keep breaking. They say it is customer abuse from our dogs. How they come up with that it is my dogs fault blows my mind. They are not allowed on my couch. They refuse to fix it and I have a five yr. warranty on the springs and after a year they refuse to fix anymore.

Made a purchase est $3k, in Aug. 2008, to datee still have only rec'd partial of the original purchase, manager Randy, exceeds the over promise and under deliver, nothing but a con. Advises he will resolve, call back and to date he has never delivered the furniture or his word.

I WOULD NEVER PURCHASE FROM THIS COMPANY AGAIN AND DAILY TELL OTHER PEOPLE TO AVOID THIS COMPANY. To date I have received three of the six pieces in the set. Today I have advised them they have seven days to provide the rest of the order or they can pick up the three items delivered.

On May 12, 2008, my husband and I purchased the following furniture from Ashley Furniture Homestore at Columbia, South Carolina three bone color leather pieces (sleeper sofa, recliner and loveseat) a coffee table, two end tables and a six piece dining room set. We were promised that it would be delivered by May 23, 2008. It was not delivered until the middle of June of 2008. During delivery we noticed that the coffee table was wobbly and the delivery man made an attempt to tighten the screw and it still wobbled.

We called and complained to Ashley Customer Care and they sent a technician out.

2nd Visit, I called to inform them that the box was received from Fed Ex and the coffee table was still wobbly. The technician came out. He opened the box to find only one seat cushion. He stuffed the back of the sofa with poly fill and said that he will have to order the two seat cushions. Of the 6 piece dining room set, he fixed the leg on the bench seat, which had fallen off. He took the coffee table to the warehouse to have it repaired for the third time.

3rd Visit, the same Technician came and brought the coffee table back still wobbly, we just put it in our storage room because we no longer had use for a wobbly coffee table. He asked whether we received the cushions from Fed Ex. We told him no and he said he will check on the order.

I called to follow up on September 16, 2008 as to the status of the repairs and to send a manager or supervisor out to evaluate my furniture. I was told by Vanessa that she would be sending someone out on September 26, 2008.

Received a call from Vanessa on September 23, 2008, that they no longer own any stores in Columbia, South Carolina and I would have to deal with Ashley Direct.

We feel that we were left without any recourse. We have bought several pieces of Ashley furniture pieces in the last six years ago and have been very pleased. Obviously, our latest pieces were not constructed well enough and were made of poor materials. Please HELP! As furniture is not cheap, and we cannot afford to just let this go or pay for poor quality furniture. This furniture has cost us $3,163.93

On 8/23/08, I purchased the following from Ashley Furniture Homestore: 5 PC Queen Platform Bedroom B360-31 Dresser Light Finish B360-36 Bedroom wood framed mirror B360-54 QN Platform Ftbd Light Finish B360-57 QN Platform Hdbd Light Finish B360-96 QN Platform Rails Light Finish B360-92 Night Stand Light Finish

Paid in full by check $1133.12. Check has been cashed by Ashley. Store has a closed sign on the door. Store has money and furniture. Contacted corporation office for Ashley. Associate stated that they are waiting on a list of sales from the store. They stated that once they receive this list, they will start contacting customer to arrange for delivery. But, they can not confirm if my name is on the list of customer. Stated that I have a copy of the receipt and can send it to them. They stated that they can not accept this, they must wait on the information from the store.

Furniture was purchased on my son's birthday as a gift. He has been sleeping on the floor while we await the delivery and using bags for dressers. Issues are developing from this sleeping situation. I was released from my job in July 2008. I made this financial sacrific for my son.

I purchased furniture (Sofa, Loveseat,Coffee Table) from Ashley's Furniture on 06-18-08.When they delivered it to me on July 20th everything was damaged so I refused entire order upon delivery. Every day after that day I would call them & they would say they would call me back but that day never came.

Finally Customer service promised me they would re-order everything. That never happened either. Then they told me they would NOT re-order & that I had to keep those damaged items that they supposedly touched up & they were going to deliver it to me again. I told them not to because now I'm being given false information because I was already told I would get my things re-ordered brand new damage free!! So I went down personally to the store to just request for my money back & they sent me to the Warehouse to speak with them because they were the ones that had the say so if I could get my money back.

The Manager from Warehouse said yes after 2.5 hours explaining everything to him and practically begging him to just give me my money back so I could go somewhere else to purchase my furniture because I had a very stressful experience with them and with my 3 kid's there I started crying of frustration because he didn't want to give me 100 % money back he wanted to charge me 30% off total order for wanting my refund when it wasn't even my fault the merchandise was all damaged & that I was having alot of problems with customer service to even get my things re-ordered and back to me.

It has been 10 weeks since I was promised by the warehouse manager would get 100% refund & I have NO refund yet. In between that time I've spoken with the girl that was in charge of putting back the money (Ella) many times & with 3 managers and still have got NO REFUND!! Everyone I speak with just says I'm really sorry I will put that credit back right now. The most it was supposed to take was 7 days. I am supposed to get $2900.00 put back to the Bank that was financed through and $375.46 back to my Wells Fargo bank account. Grand total of $3275.46.

We live only part-time in Panama, so the Ashley Furniture sofa and love-seat were supposed to last us a long time.

The same piece in the loveseat is made of plywood.

The owner of the store tried to get Ashley to pay for the repair. They refused. Last I know, they were sent the broken piece of particle board to see if they refund the store. We were lucky that the owner of the dealership was a gentleman and stood by what he sold us.

My husband and I purchased a king size Sealy Halsey Gallery Ultra Plush Euro Top mattress from Ashley Furniture Homestore on March 3, 2007. The mattress was in good working order for a short time; however, after three months of use, I began to notice that I increasingly felt like I was lying backward (head down) and that the mattress seemed to mound in the middle, making it impossible for me to sleep without feeling as if I might roll off the side at any moment. Within having the mattress 6 months, I began to sleep in the guest bedroom on our old Simmons mattress, just to be able to get a good night's rest. My husband began to complain about soreness in his back around the same time, but continued to sleep on the mattress until just recently, saying his back pain upon waking is simply unbearable. He has been sleeping on a camping cot in our living room for the past 2 weeks.

At this point, we took out all of our Sealy paperwork for the mattress to determine if we could get the mattress replaced. We were surprised to find that our mattress has a 10 year warranty. Following the directions given in the warranty paperwork, we contacted Ashley Furniture, who had a mattress technician (Rick Bandy) visit our home and inspect the mattress on 7-18-08. He agreed that the mattress was defective, noting that the inner springwork was protruding 1-2" from the side and bottom of the mattress and that the pillowtop materials had curled under themselves, creating ridges and bumps. He stated that the mattress was definitely off-center, a condition that would be impossible to achieve with regular use, and hypothesized that the mattress may have been "banged" in shipment to create such an effect.

My husband spoke with Rick B. on the following day over the phone, and was told that we simply needed to return to the store and pick out another Sealy mattress, and that Ashley would pick up our old mattress and deliver the new mattress free of charge. He told us to speak with Dennis D. or Joe O. when we arrived at the store for assistance. We visited the store that day, 7-19-08. Dennis D., the store manager, told my husband that he was completely ignorant of our situation and that no one had informed him of our claim under the warranty. He asked that we wait and speak with Joe O., the manager of mattress sales, who was at lunch. We perused the store and waited for about 30 minutes before Joe O. arrived. Mr. O. told us that he had talked with Mr. B.

We first asked if our mattress was still carried by the store, to which the answer was no. We then asked which mattresses were comparable and at the same price as the mattress we originally bought. We were told that there were none. Mr. O. then proceeded to tell us that we should move into the next line of Sealy mattresses, the Posturepedic line, and insisted that we should get a pillowtop again. When we noticed that the least expensive of these mattresses was not a pillowtop and was $200 more than what we paid for our mattress, we referred to the Sealy warranty, which states that "if identical materials are not available at the time of product service, Sealy reserves the right to substitute material of equal or higher value, or, at [their] option, provide a refund."

We expressed that we felt having to pay more for a mattress after having been sold a defective one which had become unusable, simply because Ashley and Sealy no longer made that particular mattress, seemed to add insult to injury, and seemed unfair to us as consumers. Mr. O. replied that it was standard procedure to offer another mattress, and that if the price was more than the original mattress, to have the consumer pay the difference. We agreed that this was reasonable if the consumer chose to take a different mattress, but that it seemed poor business when the consumer had no other option but to take a different mattress. He replied that they may be able to "work with [us]" on the price and proceeded to try to have us begin trying out mattresses. I declined, stating that I could not shop wisely before knowing how much they could "work with us," and I asked to be told which mattresses they could "work with us" to get to the original price that we had paid before we began trying out the mattresses.

Mr. O. skirted my request by telling us about the construction of the posturepedic mattresses, again trying to have us begin selecting a mattress. I again stated that I would not try any mattresses until I knew which ones would be in the price range of the one we had originally purchased. Mr. O. again told us that Ashley had no mattresses in that price range, at which I reminded him that he just said that he could "work with us," and I asked once more to know the exact amounts and mattresses we would be considering. He began to explain that the Posturepedic was a higher line mattress than the one we had originally purchased, and once more began to try to have us shop the mattresses.

At that point, I directed him to another area in the mattress showroom where I had seen (during the 30 minutes we had been waiting for him) another Sealy mattress, which was not a Posturepedic, labeled as a Halsey Gallery II Ultra Plush Euro Top, with a price that was $200 more than the original mattress we had purchased. I asked if he could "work with us" on this mattress, since it was nearly identical to the one we had purchased and was just an updated model. He answered that this was an inferior mattress to the Posturepedic and that we really needed to go with the Posturepedic. When I asked again, he said that he didn't think he could get the price down on that one. He then took us to the children's bedding area of the showroom and showed us yet another Sealy mattress that was not a Posturepedic, but which was obviously not of the quality of the mattress we had originally purchased, and which was still more expensive than the mattress we had originally purchased.

Again I asked Mr. O. to tell us how much he could "work with us," explaining that I was aware that there was a substantial mark-up on mattresses because Mr. B. had mentioned during his visit that he was able to get an expensive Sealy foam mattress at a fraction of the cost directly from the warehouse. He again led us to the Posturepedic mattresses and said that we would have to pick out a mattress, because the amount he could "work with us" would be dependent on the particular mattress, giving as an example that the higher end foam mattresses were marked up much more than the others. We randomly chose a lower end Posturepedic mattress that had no pillowtop and was priced at $1199. 00, a difference of $300 more than our original purchase. Mr. O. left us and went to a phone near where we were, where he talked for about 10-15 minutes, and where I overhead what seemed to be a personal call complaining about what Mr. B. had mentioned to me.

Upon hearing this, I went to the sales area the rear of the store and asked the two women were there if I could have the phone number of the regional or corporate manager of Ashley. One of the women began to give me the number of someone named Mark before the other woman cut her short and told her not to. That woman proceeded to question me, rudely, about why I needed the number. When I explained to her our situation, she said that there was no district or corporate manager, only the store manager to whom we had originally spoken upon our arrival.

At the same time, the other woman handed me a number for Sealy. I said that I really needed a number in case I called Sealy and they needed to contact Ashley regarding the warranty, at which the first woman handed me a number for Ashley customer service.

When I returned and Mr. O. realized that I was within hearing distance of his call, he quickly ended the call and said he would be right back, then hurredly left for the sales area at the rear of the store, where he could not be followed. After another 10-15 minutes, he returned and said that he could give us the mattress at a price of $999. We declined and said that we would follow up with Sealy and Ashley customer service to try to get this resolved, at which he told us that he would be unavailable the following week because he would be on vacation.

Incidentally, while we were waiting for Mr. O. to return, we happened upon a Sealy mattress in a bedroom ensemble on the general showroom floor, which was not a Posturepedic and was very similar to the one we had purchased (though under a different name) which was priced at exactly $899.

Today is Monday, 7-21-08. I called Sealy this morning and was told that all warranty issues must be handled by the retailer, that the retailer is in control of all options regarding the replacement of our mattress. The customer service representative insisted that my mattress only had a 3 year warranty, even though I told her the exact name of it and I have the paperwork indicating a 10 year total and repair/replacement warranty. She said that Sealy would only "step in to assist" with the warranty if the retailer no longer carried their line of mattresses or if we had moved and there was no retailer in our area.

As I write this, I am on hold with the Ashley customer service number given to me at the store. I have been on hold, hearing a recorded message telling me that my call is important and that someone will be with me shortly, along with several Ashley sales promotions, for 2 hours and 45 minutes. Meanwhile, my husband called the Ashley store on my cell phone and spoke with Dennis D., the store manager, and was told that we can choose a Sealy mattress and pay the difference or receive a store credit to use on anything in the store.

After this experience, I have determined that if Ashley will not allow me to choose a Sealy mattress from their least expensive price range (with a 10 year warranty to match the one I had originally purchased) at no extra charge, to replace the defective one it sold and delivered to me, I expect to have a refund of my entire purchase cost, including delivery fee, so that I may patronize another mattress retailer with my business. We are unable to sleep in our master bedroom, we are out of $899 for a defective mattress, we do not want to be charged additionally for a new mattress

I bought a sofa, loveseat, chair and ottoman. They delivered it on time. About three weeks after the coloring of the fabric started fading. It was like worn out faded material where anyone sat on it. They sent a man out to make pictures of it. They wanted me to get another set just like it but I refused. They did not tell me when I made the purchase that I could not return it.

After the fit I had they said I could pick out something else at the store. Everything in the store was poorley made. I did not want a thing from that store. They said they had a policy of no returns. They did not tell me that at the time I bought it . The store had just opened and there was not any notice stating that. They were very rude and my husband went and had to pick out a replacement set that I hate. Now I am stuck with a cheaply made leather set that is all ready looking bad and I did not pay a cheap price.

We purchased a microfiber sofa and love seat recliner from the Ashley furniture store in Fremont in August 2007. But within a few weeks we started noticing micro fiber elements sticking out from all parts of the furniture - this was not fiber leaking from the seams but rather fiber leaking from within the fabric all over. I opened a case with their customer service in Southern California back in Feb 2008. An Ashley Furniture technician came home in April to look at the leaks and stated that he had never seen anything of this nature in his entire tenure and was going to recommend the quickest possible resolution.

After waiting for a couple of weeks and still not hearing back from their customer service, I called them and to my surprise was told that the technician had stated in his report that the leak was normal and we may have used a high power vacuum and caused the same. After many more conversations, their customer service agent Jamie called me up in early May to state that Ashley would take back the furniture and would give us store credit to buy an alternate set. I waited for a couple of more weeks to get the credit - but nothing happened. On May 17th, I again called up Jamie who indicated that her supervisor Ron or manager Tran were supposed to have gotten back to me by now - and apologized profusely for the delay. Two more weeks go by and nothing happens.

I called back on the 7th of June and to my surprise was told by Kim (another customer service rep) that Jamie had quit the company and had thrown all her case paper work in the trash. After being asked to speak to the manager, I was transferred to Tran who wanted me to send him pictures of the leaking fiber (to start the process all over again) for him to make a decision on by Tuesday (6/10). I posted a youtube video and sent him a link. Till date - as expected - no response. I am quite sure they have no intention of fulfilling their warranty.

We paid $1625 + delivery charges for furniture that looks like a camel going thru puberty. Your help would be greatly appreciated. Update 07/06/2008: Ashley had the damaged furniture picked up a few days back and stated that they would give me store credit for the same. I went to their store in Fremont yesterday to buy a replacement furniture. After selecting the replacement (and agreeing to the difference in cost of the new furniture), I was told by the store manager, Ray, that I had to pay $119 for the delivery - which I think is absolutely absurd taking into account the fact that I had paid the same the first time around.

Not only have I gone thru months of torture, now I am being asked to pay addl for services that were committed to earlier. Resolution: At this point I am frustrated to a point where the only recluse is a full refund of the entire amount.

on 11/29/03 i place some furniture on lay-a-way. the total merchandise cost $3750. i made a deposite of $100. the associate who helped me told me that there was no time limit for the lay-a-way. my mother was present with me at the time of this transaction. on 01/03/04 i made an additional deposit of $200 towards that same lay-a-way. in the month of august. i went back to the store to inform them that i could not find the receipt, and was no longer interested in the merchandise, and would like my money back or some form of credit. i offered my id as proof that i was the consumer, but the associate still insisted that i needed to bring in the receipt inorder to get any credit back. i asked to speak to the manager, and never succeed because they told me that was the manager's policy.

i made several attempt to get my money or some form of credit back, and got no where. finally i found my receipt in april 2008. my husband went back to the store which is still there to enquire about the credit. the associate told him that they had changed management and he should go to the ashly furniture located on fordham road. i went to the location on fordham road with the receipt and explain the situation to the the associate. he immediatly called his manager over a cell phone to explain the situation. when he got off the phone he told me that the manager said he was not responsible for this and does not wants to be bothered with this. i asked to speak with the manager and he said that he is not allowed to give out his number. i ask for his name, he told me it was Sam, but did not know his last name. this associate told me that he has only been working with the company for 2 years but does not know what his manager last name was. and sam,never meets with anyone.

this just seeems to be untrue. he also stated to me that sam said that there was another company using their name to sell furniture. he claims that their company just establish about 2 years ago,and my receipt was dated from 2003. now how can this be. i then asked the associate to see one of their receipt books and the receipts were identical only the address was different. i ask the associated that he can make a copy of the receipt to show it to his manager, but he refused. he claims there is nothing they cam do about this, and i lost my credit of $300. ashly furniture has 3 locations on fordham road in the bronx.

$300 is a lot for me to loss. if i cannot get my money back i deserve a store credit.

Purchaed two chairs and an ottoman from the store. My Complaint.

The Chairs are omitting a toxic odor. This chemical odor is so bad that I get a major headache, dizzy, sick to my stomach and burning, watery eyes as soon as I enter the room.

These chairs were located in my master bedroom..They are now outside on the patio to air out...The smell is still present, even outside.. I beleive that the chemicals in the fabric,and or foam padding is very dangerous.

I called Ashley Furniture to report this problem, and they told me that this was the first time they have ever had a complaint like this. They offered to send out a technician to Take a look But I thought that would be a mute point..They Will not take them back, Per my contract.. I am going to have to give them away or throw them away...

Purchase date 5/22/08

Called Ashley with my concerns on 5/28/08
I am concerned for my health, the health of my family and consumers in general..

Is this kind of toxic furniture being sold to all consumers..What kind of health problems is this causing in people?

Bought a compleat leather sofa, love seat,& recliner.paid 2,596.47 counting the 5 year warenty agaianst anything.Recliner wasen't even a year old 10-1-2006 When I noticed it was leaning to one side.A service man was out three times to fix it . Called the store again. They said several times they would call back . Never did Stoped playing around and wrote to BBB of NJ. Better Business Bura It took them a few days for them to get me a new chair.

Now not even 3 years old and my sofa is PEALING !! I'm not playing around this time .Writting to BBB and small clames on both Ashely Furniture & Ultra Shield .Also my warrenty I paid $300 It's worlthess ! I went on complants about Ashley Furnitur & Ultra Shield boy was I shocked .They never call back or do repairs or replace.

We put together every last dime we had and decided to buy new furniture this past January. We went with a higher end name brand thinking it would be better quality. So far furniture we picked out has been a nightmare. It is a bad design and needs to be changed. We purchased a chair, over sized ottoman and sleeper couch. We had many complaints and they had 4 technicians come out and verify the problems we were having. They replaced all of the cushions and this last time they exchanged the whole set for the exact same set. I told them my feelings about it being a design problem and requested for an in store credit to purchase different furniture from them. They told me no, they will only exchange for the same set.

Well, now we have the new set and the exact same problems are wrong with it as before. Except this time the couch is 10 times worse than the first one. The ottoman sinks in the middle and the pad squishes out on the sides. The chair cushion sinks forward so when you sit in it you slid to the floor and the seam is stitched wrong along the left front side arm going to the floor. The couch cushions sink in between the foot board whenever you sit in and the back cushions which should sit on the bottom cushions barely reach. So when you look at the coach you can actually see the fabric that is lining the back of the couch. Keep in mind this is only 24hrs old.

I set up a time for the technician to come out once again and stayed at home during a holiday weekend only to be called 10 minutes before his arrival to let me know he had canceled. The next available time would be sometime during the week. They would call with a 4 hour window. I requested to speak with a supervisor to see if there was any way I could get that narrowed down to a 2 hour window seeing as how I work and this would be the 5th time I had to take off work for THEM and the 2nd cancelation. She refused to work with me and told me there absolutely nothing I could do about it. She also said they would NOT do another exchange or return on this furniture. I asked for her boss's name which she game me but when I asked for her name she would only give me her first name. She said she was the only Sandra there and she did NOT give out her last name.

I cannot afford to continue taking off work over something as stupid as furniture but in the same token I spent $2000 on something I m going to have to sit out to the curb. I do not have $2000 to be doing that with. I m at a loss as to what I can do next. We have a call in with her boss but it has not yet been returned and I have not yet set up another appointment with the technician because I cannot fit the 4 hour window into my schedule. The way I look at it they should be willing to try and accommodate my schedule. I even asked for a call ahead or a cancellation call. I.E. if somebody in my area had an afternoon appointment and cancelled I asked if they would call me and put me in their place. They refused to do that either. I am very frustrated and need some direction. I have already paid around $600.

We cannot use our furniture comfortably not to mention the time I had to take off of work to accommodate someone who should be bending over backwards to accommodate me.

I purchased two bedroom sets from Ashley Furniture Homestore located at 5851 Route 42 South, Turnersville, NJ 08012 on July 2, 2007. The merchandise was delivered a little after a week. Upon delivery one of the bedroom sets had all the screws were missing, etc. so they couldn't put it together. They offered to ship the missing parts immediately. I called twice before the pieces were received and when the shipment came in they, were the wrong parts and that was a couple of weeks after (In fact I saved them).

I called and notified that they had sent the wrong parts and they offer to resend them again. On one of the telephone conversations the manager offered to refund my delivery charge of $139.00 dollars for all the mistakes they made and he did. I then waited and waited, but the screws were never received. I had to call my contractor and he purchased the screws and put it together for me, because it was already August and the screws never came. I had to pay out of my pocket for him to put it together for me, because this bed has four huge pillars and without these screws we couldn't put the bed together, they were special screws.

purchased a new couch that was delivered with a hole in it. it took them a year to finally take care of the problem. they ordered a new couch wich was a diffrent color. wich we didnt get to choose the color. then they wont replace the autamin and refuse to do it. so i want them to either replace the autamin or take back the couch because i dont even like the color of the couch the gave us and they wont even bother calling me back.

I purchased a dining room set from Ashley's on Sept 9, 2007; it was delivered on October 13, 2007. Upon examining the furniture I found that it was not up to the standards I expected. there were scratches, dents, missed and sloppy paint and glue on the surface of all pieces. I called the store immediatedly and reported these problems. After several weeks someone was sent out to look at the furniture and he agreed with the problems I pointed out, but when he returned to the store he claimed that he only saw a problem with the table.

They did replace the table, but the one they sent had flaws also. Someone was scheduled to come out on Dec 23 to inspect the new table. On the morning of Dec 23 Ashley called and said that the tech had called in sick and they re-scheduled for Dec 28. On the morning of December 23 Ashley again called and said that the tech called in sick but they could reschedule. I told them that I did not want a reschedule because I had found even more problems with the furniture, and I wanted them to pick up the furniture and refund my money.

The customer care rep said that she would have a manager call me to discuss the problem. That was hours ago and I haven't heard anything yet. The set is of very inferior workmanship and I am totaly disgusted with the service I have received so far. I have gotten better quality furniture at a warehouse outlet.

we purchased one couch and two chairs,in Nov 2005 also the extended warranties. Within 60 days the platform legs had split and one chair (micro-fiber) had completed lost it's body and sagged horrible, we used the chairs less than 90 days as we had a vacation house in NC. We wrote 3 letters about these deficiencies.

A tech inspected when we returned to Fla in Oct. His boss called and denied the claim. He said we had used the chairs for a yr. and denied our claim. They sent us replacemt legs and half of them were split. The customer service warranty division in Ft lauderdale is a big JOKE.

we still have the chairs, paid over $400 for each chair. Real sad that consumers lose everytime on the so-called warranties.

I bought furniture at Ashley Furniture on Columbus day weekend. They had an offer of one year interest free financing. When we bought the furniture they figured our payments to be approximately $96.00 per month. At that payment schedule the debt should be paid off within the promotional period interest free. When our first bill came in I realized the loan is through Wells Fargo Bank. And it is a line of credit not a loan. Monthly periodic finance charges are accruing.

Here is where people would make a major mistake; The minimum payment due on the bill is only $57.00. If I was ignorant enough to pay just the minimum payment, instead of the $96.00 payment discussed in the store, at the end of the promotional period the bill would only be about half paid. At that point the interest would kick in and all the accrued interest from the time I purchased the furniture would be tacked on. Then I would be charged finance charges on that entire balance until I paid the line of credit off.

Subsequently I would probably pay triple the original amount or more. I have been victim to this type of misleading loan offers before and I really want to get the word out about this.

On 07/23/07 Purchased a new(not used) Bedroom set paid by cash in full.Delivery came on 08/10/07 All pieces of the set was damaged (BELLA ASH name of the furniture).The store was suppose to order a new set ALL pieces.On 08/17/07 Delivery came only THREE pieces on the truck ALL DAMAGED.08/18/07 Either order a set again of the same furniture that was namaged twice or a refund.

We purchased a sofa love seat room grouping about 1 year ago and the sofa creaked when you sat in or move around in it. The units were replaced with another sofa love seat and those units also creaked along the back support. After several service calls which consisted of shooting screws into the back of the unit in a final visit in July 07 a tech stated What do you expect, its made from plywood and staples There is nothing we can do.

Ashley corp. hides behind the claim that each store is individually owned so they can help. The local management of the store refuses to stand behind this obviously defective furniture. This is in spite of the fact that Ashley HQ said it would credit the store for defective product.

On April 29,2007 my husband and I went to Ashley Furniture to purchase a bedroom suit. It is now July 18,2007 and we still do not have a completed bedroom suit. It has been like working a puzzel. They have delivered 6 times and each time there has been scratches on the furniture or deep ingroves. We have all pieces of the bedroom suit except for the footboard and one headboard post. The last attempted delivery was on 6/26/07 and the pieces were again scratched and dented. So they were refussed.

No one has called since then to let me know of any other expected delivery date. So I called to get information. No replacements have been ordered. They plan to cancel the order. And charge me a 20% restocking fee and a pick up fee. This is not right. All I was trying to do was get a bedroom suit. No buy a used one. And each time the merchandise that I have got was damaged. Was I suppose to take the damaged merchandise and chake it up to this is how it is suppose to look. You go by what you see in the store and expect to get the same quality merchandise. Not a knock off.

About a month ago we purchased a TV Stand from Ashley Furniture Homestore in Arlington TX. A week later we see a whole, like someone used a drill to make a whole in the the side of the stand and we also see wood powder right beneath the whole. This whole is getting bigger every day right before our eyes. We immediatelly called the store and explain the situation. We tell the store manager we want that stand out of our house right away, because we think it has termites. The store manager tells us not to take the TV stand to their warehouse because it will infest the whole place.

We patch the whole on the TV Stand with tape but a few days later, we see the bug's head coming right through the tape! Two weeks later! They send another stand and when the delivery guy brings it inside our house, the stand is already broken. We called Ashley Store, and told them we want them to pay for someone to inspect our house for termites. In the mean time, we are still waiting for them to send another TV Stand.

I purchased almost $7000 worth of furniture on April 14, 2007. The tentative delivery date was May 2, 2007 so I moved out my old furniture the prior weekend to prepare for the delivery. I didn't hear from anyone so I called and was told that there was a Data Entry error and the delivery would not be until June 2. After explaining that I could not go a full month with no living room furniture at all, my husband finally received a call from the manager and he arranged to have the living room suite delivered on May 9 and they went ahead and brought everything but the dresser and the footboard for the bedroom suite which was agreeable because that would stop any damages that might occur while it was stored in the warehouse.

Finally, June 2 came and I received the rest of the furniture, but there was a flaw in the headboard - there were no pegs in the leg of the headboard for the siderails to hook to so the bed can't be assembled. I called and they have to ship a new leg for the headboard via UPS and after I called a few days later she checks on the order and says it will be the end of June because the part is not in stock.

Then I receive a call that the part will not be shipped until mid-July and after complaining that I had been already been waiting for the bed for a couple of months and now we were looking at another month she agreed to discount the headboard 10% ($37.00 discount off of a $7000 purchase). She asked me what I would like to do and I asked her what other option I had. She then checked with the manager and is now offering a 20% discount of approximately $75.00. I had left a message earlier for the manager and have yet to hear back from him so I am now waiting to receive the rest of the furniture that I picked out in mid-April and am hoping I will receive it mid-July...upon receipt I have to call a technician for assembly. I never dreamed I would be without a bed to sleep on for 3 months.

Bought several pieces of furniture from Ashley Furniture and when our leather sectional was delivered, one of the recliners were broken and the full size sleeper was never right with the pillows always sliding out! we called the store talked to two managers and was told that we needed to have the service person come out first to evaluate the problem before they could do anything else.

The service person drilled and drilled and ordered parts and stated that something was definite wrong with the way the sofa sat. Mind you that my sister has the same sofa, but a different color along with a house full of one of their collections. A lot of money spent in their store within our immediate family. We actually thought Ashley Furniture was a great place to buy furniture. I was so WRONG! The report was given to the store manager by the service person and myself.

On March 22, 2007 I placed an order with Ashley Furnitures sales representative Andreas for the entire Mystic Chocolate collection for approximately $2400. I was informed that due to several back ordered items I would not receive my furniture until May 10th which was a little disappointing but would still arrive in time for the event I was catering on the 16th of May.

I received a phone call on May 9th at 4pm confirming the delivery for the following day and then I received a voicemail at 6pm stateing that the scheduled delivery was cancelled. At this time both my husband and I already confirmed the day off and was growing concerned that I would not receive my items within the allocated time frame. So I requested to speak with the sales manager to explain to me what exactly is going on. She apologized for my inconvenience but could only offer the following business day for redelivery.

Well the following business day the same thing occured and I was out a 2nd days pay. At this point I very concerned and annoyed that I was being treated like this and decided to go and speak with the store owner directly to explain my concerns. To my surprise the store manager was of no assistance and explained to me in front of the other customers that this is a money making business and I could kindly take my business elswhere if I was unsatisfied.

In April of 2006 my wife and I purchased a new bedroom set from this business. It was delivered to the house by their own delivery men and set up in our house by them as well. My wife and I did not move the furniture after that. In February of 2007, my duty station changed requiring me to move from Kingsville, TX to Cherry Point, NC. The movers came on February 8, 2007. When they went to move our chest of drawers by lifting it straight up (i.e. not dragging it at all), one of the legs fell off.

Upon closer inspection of the broken leg myself and the movers noticed that it very obviously had been broken before. From the looks of it, someone broke the leg off and tried to screw it back on from the bottom. By doing this though, they split a piece off the bottom. Realizing that wouldn't work, they re-stained the broken piece to hide the chunk they broke off and then glued the leg back on (there is stain on the inside of the break).

We purchased a bedroom set and a console on 9-15-06 in the amount of $4246.00. The furniture was delivered damaged. When we refused to accept damaged furniture, the delivery driver called customer service. Customer service immediately called me and told me to accept the furniture and they would resolve the problem to my satisfaction. If we refused we would be charged another delivery charge. We reluctantly accepted the furniture.

To this day, 1-15-07 we have damaged furniture still. Ashley furniture has made several unsucessful attempts to repair or replace the furniture with no success. They have ordered parts that were delivered damaged. Yesterday the technician was out again. He has ordered us again, 1 dresser, 1 footboard, 2drawers for the chest, 2 drawers for the nightstand, handles, 1 console. The furniture is obviously broken and their policy is to reapair or ordere parts. We paid for top quality NEW furniture, not repaired or damaged. After 4 months, we have given Ashley furniture ample time to resolve this problem.

My husband and I purchased a dining table with 8 chairs and a china cabinet from our beautiful, new Ashley Furniture store. The salesman was extremely helpful and professional. We were told that our furniture would arrive within 10 days. Our furniture arrived promptly within 10 days, with which we were pleasantly surprised. However, the china cabinet was busted in two different places. The delivery man assured us that we would very quickly receive a replacement for the damaged china cabinet.

was told that they wanted to send someone out to repair the furniture. My husband refused and declared that we would be sent a new china cabinet. They agreed. Two weeks later, we were very excited to have a delivery time set up to receive our new china cabinet. The cabinet was brought with a cracked leg. My husband then refused to accept the furniture, and he called Ashley and told them that they could deliver a new china cabinet that same day, or they could come and pick up all of it.

Several hours later, in the dark of night, they returned with the 3rd china cabinet, as well as assurances from the man at Ashley that he personally inspected the furniture and that it was in good condition. In the dark, the furniture appeared to be in good condition, so they brought it into the house and left. When I came home later, I immediately saw a crack in the same place that the first cabinet had been busted. The reason my husband had not noticed the large crack running down the front is because they had rubbed some dark black grease of some sort into the crack to hide the fact that it was also damaged.

We purchased a living room set (sofa, chair/ottoman, coffee table, 2 end tables, a dinette with four chairs), when we placed the order in the middle of October we were told that it would arrive tenatively October 26th. Knowing that that probably wasn't what would happen, we felt the second date of November 5th was more realistic.

Well when November 5th came and went with no call from the store, I called them. They directed me to their warehouse location and they told me that my furniture would not be arriving until December 16th. I became agitated at that, and asked why we were not told of the delay. The gentleman explained that they had nothing to do with it.

I then called the store I bought the furniture at and they said they could get me my dinette and the chair by November 10th. I just called them back yesterday, November 8th, and they told me only my dinnette and chairs were coming and that the rest would probably not be here until right around Christmas. I asked the gentleman at the warehouse if this was how things usually worked, and he very honestly admitted to yes. I will not be buying furniture from there again.

On September 2nd, 2006 my husband and I went to Ashley Furniture to buy a living room set, master bedroom set, kids armoire and tall chest, well needless to say as of today Oct 25, 2006 all we kept are the kids furniture ( the cheapest furniture of the bunch). The day we bought the master bedroom plus the kids furniture we were told by the sales lady that we should have our stuff within 10 days. Two days later we bought a 5 piece sectional from them and was told that that would be delivered with the other items. This was all to be financed minus the 10% deposit.

Three weeks after our purchase we had not heard anything regarding the delivery of our furniture but our sales lady did take the time to send a mail for solicitation to a joint job venture that her and her husband were involved in, selling something. My husband and I couldn't believe it but we just let it drop to the side. Getting tired of waiting and really needing a bed to sleep in we called the store to find out what the hold up was, it turns out that some of our furniture was in, everything but the master dresser and night stand. Hey, that is great, we could live with out those 2 items, so we asked to get what was in delivered our sales lady said no because then we would have to pay for an additional delivery but Karen at the distribution center said that was fine.

The day after our talk with Karen our sales lady called us, not about the furniture but about the mail she sent us. So much for the do not call registry! The day of the delivery was a mess; our head board was broke and was put together horribly. The sectional, well only 2 out of the 5 pieces were worth keeping. One piece didn't recline, another wasn't tuft where it was supposed to be tuft, the wedge sat 2 to 3 inches lower than the pieces adjacent to it. Definitely not acceptable.

We recently purchased 11,000 worth of furniture from the Ashley Furniture store located in Roseville CA. When they delivered our dining room table my husband asked the delivery persons to take a leaf out of the table. The table chipped. They sent a tech out who said it could not be repaired. They brought us a brand new table. My husband and I took the leaf out of this table and it chipped. I felt the table was defective and called to see if I could get my money back on it.

No one would return my calls. I looked up the owner and left messages on his phone. He had a girl call me to tell me no money back but would fix the table. I told her that would not solve the problem. I called again and he had his brother talk to me. No money back because they are saying it is operator error. I finally called them back to tell them I have no alternative to let them fix the table.

Sandy called me, I told her my concerns that I was afraid the table would look bad after it is fixed and she said you can either have us fix the table or leave it the way it is. I told her my concern is that it will chip again. She said if we have more than one person opening the table then it should not chip. I told her it is impossible for one person to open that table. She said she was not there to argue with me and if I want my table fixed they can make an appointment.

purchase a living room suit and the mattress had stains and holes in the sleeper sofa,trying several times to rec. a new mattress,finally recived a mattress,the mattress that was delivered has no support and the manager has not return my calls,I order this set in in 02/06 and was delivered in 03/06 and still been having problems.

1/29/2006 I purchased 3 Bar Stools from Ashley Furniture 02-05-06 I picked up the Bar Stools from the Ashley Warehouse in Phoenix 02-08-06 I returned 1 chair to the Warehouse in Phoenix because it was defective. A piece of wood on the chair was cracked. The Supervisor Robert informed me that he would order the part right away and have it shipped to my house in which he had me return home with the defective chair.

02-22-06 I called the Phoenix Warehouse to check the status of the replacement part only to find that it was never ordered. I spoke to Johnathan and he ordered the part that day. On the same day I sent an e-mail to Ashleys Customer Complaint department and to this day I have yet to get a response. BOTTOM LINE. I have been waiting for 7 weeks and 1 day to receive a replacement part for my brand new Chair only to find that it is still several weeks out. I find this unacceptable

I purchased a bedroom set and wall unit from Ashley Furniture with a delivery date of Sunday, February 20th. I was asked to accept Sunday delivery since Saturdays were so busy. I was called and told the window was between 11a-3p. The drivers arrived around 3pm and proceeded to assemble the furniture. They were great and did what they could, but the legs to the bed were missing and they would not assemble the bed, headboard or footboard.

I received a call from the delivery service asking if everything was OK and I told them delivery and assembly was fine except for the missing legs. They said they would have someone out on Monday to repair it. After a long period of time, and several phone calls, he informed me that it was the warehouse's/delivery problem. At this point, I want the furniture finished as promised, since it is already paid for; my delivery fee refunded and a discount on the furniture that would be equal to the value of MY time, which has now escalated.

my wife and i ordered a5 pc wall unit and a chest on 11-25-05,when we paid for these furniture they ask us to sign anote stating that they are not liable for any delays caused by they supplier, that was an special order to specifications and this order may not be cancelled without penalty cancellations will charged 30 %of the total invoice.customer agrees to accept delivery upon notification and refusal to accept delivery contitutes acancellation.

however it does not mentions about furniture damage and this furniture was damaged and driver did not give us the oppurtunity to look just told us to look at it if was damaged we had 3 days to reported and that they will send somene to look at it or replace it, we went to reported same day 2 hours after deliver wich was about 10:00 am 12-23-2005, when we made the report they told us that someone will call us within 24 to 48 hrs well no one call we even waited one week till next friday,12-30-05 i went to the furniture place were we purchased the merchandise then ask for the manager and explain to him that i was not happy with the furniture and the service, that we placed a complaint on friday and they told that the will call us within 24 to 48 hrs and no one had called yet and that i did not want to continue doing bussnness with them and we wanted our money back due to their lack of service and quality he then claimed that he can only do two things either charge us 30 % or send a technitian.

Upon purchasing furniture within Ashley through TRS myself and another employee who is no longer working there totaled my purchase $2100.00, I and him agreed that I would pay my furniture off within 6 mos, ( and I have). Now greg is implying that I still owe over $1800.00 more additional dollars when my furniture is paid up, I've consulted the BBB and they seem to be of small help ,I've also sent out certified mail to BBB and TRS and FTC,

Greg has been very nasty and rude and has been threatening and harasses me constanly on the phone, continues to threaten me about taking my purchased furniture away by picking it up. They have not acknowleged my letter and I cease to communicate with their company.

On September 2nd 2005 my wife and I made a purchase at the Middletown location.we had few problems with deliveries and assembly that was cured after a month. BUT, as of today, we are still missing parts for the bunk bed. we Just cannot use it. IT IS ALREDY 2 MONTHS!

I purchased two sets of bedroom furniture from Ashley Furniture Home Stores,for my children on August 8th, 2005. I was told the approximate time to receive the furniture would be between 4 and 6 weeks. It took 7 weeks for us to get the furniture. When the items were delivered, I was informed that one dresser did not make it because it did not pass inspection. This was a minor disappointment.

Once the beds, dressers, desks, shelves and nightstands were assembled and arranged in the rooms, I looked them over and I was very disappointed to find many damaged areas. There are scratches in areas of the blue paint, white scuff marks on blue knobs, there are pieces of finish chipped off right in the front on the most visible parts and in many other areas, and there are scratches, screws missing, screws falling out, rough edges, drawers that do not close flush, cracks and more. One set of shelves is missing the metal pieces that actually hold up the shelves.

This furniture looks used, but I saw some pieces being taken out of what appeared to be their original containers. I am very dissatisfied with the quality and workmanship of this furniture. I was informed that a tech would come out to look at the damage and that he would be able to fix everything and if it was not fixed to my satisfaction, then the items would be replaced. I know it is not made of real wood and this leads me to wonder how a tech would fix the damage on these pressed board pieces of furniture. There are some scratches on one of the beds, that were obviously filled with wood putty and they look terrible.

We ordered over $5,000.00 worth of furniture on 2/20/05. We were told at the time that it would take three to five weeks for delivery. We informed the sales person that we had just purchased a new home and that we hoped that it was three weeks as oppsed to the five because we needed the furniture now. We contacted the store three weeks later and found that they were running behind at the factory and that it would be 5 to 7 weeks on the delivery. We were also informed that they were running behind due to high volume of sales and this was known at the time we ordered but our sales person never disclosed this information.

We wanted to cancel the order at this point but were advised that we would be liable for a 30% restocking fee. After asking what they were going to restock if our order has not been made yet, we were told it was a Cancelation fee / Restocking fee. We contacted the store again 3/23/05 and were informed that the furniture was scheduled to ship 4/8/05.

we again contacted the store on 4/8/05 and takled with the manager. We were informed that the ship date has now been moved to 4/11/05. On 4/11/05 we contacted the store and were informed that the furniture had shipped and would be in the in Phoenix 4/12/05. Today we contacted the store and were told that the furniture is there but they only deliver to Casa Grande on Wednesday and that tomorrows delivery was booked and we would have to wait until next Wednesday.

We purchased Bedroom furniture on 1/18/2005 - we were told by Francis the sales person and re-confirmed by Jon that we would have our furniture delivered within 2-3 weeks - My wife called on the 7th of Feb and she was told that the furniture would be delivered by feb 9th when she called back on the 10th of feb she was now told delivery would be the 14th on the 15th we still had not received any call or furniture for 3 days complaining with the store manager we finally got Jon to refund us our money in the amt of 3154.76.

The funds were going to be credited back to our bank acct on the same day feb 18th my wife realized that she had lost her atm/bankcard which is the card that we purchased with- So on Monday the 21st we called and spoke to Jon and he stated that he does not show funds be returned by our bank Citibank - we called Citibank and Mastercard and both entities do not show a transaction going in or being declined @ any point into our bank - we then proceeded to call back Jon and he was not in so the acting Store Manager on Tuesday the 22nd of Feb was Matt and Matt stated just to dispute this with the credit company and there is no reason that we should have to wait 30 days to get our money back.

He said that he would call his accounting office and would take it up with them and get back to me. It is now feb 23rd 1:30 pm and I do not have so much as a phone call to let me know what is happening.

I purchased an Ashley Millineium Line Dining Table with 6 Chairs for my formal dining room about 1 1/2 to 2 years ago from Moody Furniture Store. I have used this set maybe 8 times at the most. It is a formal table and we usually do not formally entertain. We recently have had our floor replaced in our entire home and had to move the table into another room while the floor men replaced the flooring.

When we moved it back into the dining room we noticed that the top layer of wood all around the edge of the table had cracked terribly. I was so upset that just by moving it from the dining to the living room only feet away stressed the table so much it cracked all the way around. The table is a very heavy table due that it has marble insets. The base is also extremely heavy. But this should not have happened to this piece of furniture.

I spent over 4 hours in their store on 1 Saturday because I needed to buy furniture for 5 different rooms. I spent over 3,000 dollars. At 9 pm. that night while writing up my order, I was told the delivery is 3-4 weeks, no problem, then came the delivery fees, ok, no problem. It is now 3 weeks later and I have no furniture. No problem it is supposed to be delivered next week, however, in the meantime I've realized that 1 set of furniture, the coffee table, end table & sofa tables, over 1500.00 worth of my investment is the wrong shade of wood and will not match my other furniture, so I called to see how to return it when it is delivered or stop it and buy something else that will match.

I was told it will cost me $450.00 to re-stock the furniture. Even if I wanted to return the furniture they charge 30% to return, or exchange furniture. That's $450.00 to pay them to take back something I don't even have yet, or even if I did have it, how can any decent company think that $450.00 to exchange a piece of furniture is reasonable. They claim that even though it is in the policy I signed, they tell everyone before we sign on that line. I know I wasn't told. If they had said, we charge 30% if you change your mind or need an exchange, I would have walked out even after spending 4 hours of my time trying to decorate my home with nice furniture.

On September 20th i went to Ashlee Furniture store which is a couple of blocks from my house to purchase a twin size mattress. The salesperson that they have there show me several models and i chose one them and paid $180.00 for it with tax included. The following day the mattress was deliver to my apartment but i noticed that the mattress that the store send me was the same one that i've seen the day before in the store.

Eventhough it was badly wrapped with a plastic bag you could still see it was dirty and that it wasn't a new mattress at all. I send it back to the store and that same day went to speak with the manager, he told me that they didn't have the mattress that i paid for in stock (which they never told me) but that i could pick something else for the value of the mattress. He also told me that i could pick another of the mattresses that they have there which didn't have the same value of the one i purchased but that my money wasn't going to be refunded because of the contract that i sign.

I didn't have any other choice but to call the police because he wasn't very cooperative with me. When the police arrived he promised that he was going to deliver my mattress on October 6th, 2004 because he had to order it to the factory in New Jersey. On October 7th i called the store to see what happened to my delivery and i spoke with the manager and he told me that the mattress was in the delivery truck and that i should be getting it by the end of the day. I waited and nothing happened. I called again October 8th and spoke with the manager he told me that i was reading the receipt wrong and that on his receipt he had the delivery for the 16th of October.

Purchased a sectionl couch delivered 6/26/04. 2 days later a spring was coming out of the back and 1 of the recliner section leaned to the right. I called for service (I had purchased the additional insurance) and someone came to fix it. The serviceman was rude and said there was nothing wrong with the recliner. He fixed the spring and left. later the same day when you sit on the section he fixed it sounds like it is coming apart and you can feel the spring inside. The recliner got much worse.

We called to complain and requested someone different be sent. The service manager came and looked at it and said the section may need to be replaced and that he would write his report and someone would get back to me quickly. He ordered all new insides for the recliner and said someone would come to replace it. I never heard from Ashleys like the man said I would so I left 2 messages for the manager at Ashley's and she never returned my calls. I spoke to another person at Ashley's who promised to call me on 9/30 but never did. 10/1 I called her and he said she was so busy.

They still can not tell me if the one section will be replaced and now say they want to send another service tech out to evaluate everything. I reported on 9/27 that yet another section is falling apart and need more service. This couch is falling apart and made so cheaply. It is not the quality we saw in the store when we picked it. My problem is this is so badly made it will not last 6 months. The people at the Ashley's do not follow up like they say they will and do not return phone calls and I can not get an answer as to what will be done.

I paid $1400. and it is falling apart.

On Feb 21st i ordered a living room set from Ashley Furniture, i paid half of the money on the date of purchase and the other half before the furniture came in. The furniture came in on 3/8 which was great but, to my suprise after inspecting the furniture, there were two small holes in the chair, a huge scuff on the side of the sofa (these are suede), and one of the end tables was never completely put together because a thread in the leg was missing.

Of course they did not tell us that the leg was not secure to the table, so when i tried to move it, it fell completely apart. I called the day after i recieved the furniture to tell them about the three problems, they said they would fax it to the customer service dept. I called three times in two weeks and each time they said they would fax a new sheet to the customer service dept because the fax was probably lost. To my suprise no one ever called.

I call the customer service line a few times a day and rarely get an answer. It has now been five weeks and nothing has been resolved.

I purchased furniture on 11/15/02 at the time of purchase, I was offered a warranty for an additional 119.99. The sales person sold me the warranty under these conditions: This warranty will cover ANY of the following for the next five years...If you sit on the sofa with a pen in your pocket and it leaks, or you have a pocketknife in your pocket and it cuts the material, or the children spill something or the cat makes a mess anything that could possibly happen to this furniture will be repaired or replaced for the next five years.

I purchased the warranty, I was promised that I would receive a copy of this warranty upon delivery of the furniture. I got the furniture and there was no copy of this warranty, so I called Maureen the person I was directed to by Ashley furniture, she said I should have gotten one but she would mail one, nothing came. In June I called again looking for the warranty, as I now have stains on the chairs and the sofa is coming apart.

Maureen gave me the phone number for Stainmaster I called and spoke with stainmaster, I told them my situation and the man quizzed me for dates of incident I told him I did not have exact dates of when the spill happened. The claim was denied for being outside the scope of the contract (which I still could not get a copy of). I then received a copy thereafter of this contract which is VERY limited, and very different from the one I agreed to purchase from Ashley Furniture.

I called again in September because the dining room chairs are falling apart, and that claim is now being denied because of the first claim, I have called the store, not only are they disorganized they pass me around to tell the entire story over and over again, and then they tell me they can't do anything about it. I can not get the last names or titles of any of the personnel I speak with, everyone is very elusive and disorganized. They keep sending me to stainmaster and stainmaster keeps sending me to Ashley stating it is under a year.

I have 4 dining room chairs where the material is coming up from the seat pad, and the sofa is literally coming apart at the seams, the pillows are ripping, and the cushions are unraveling. I have paid for a warranty that I can not collect on.

I purchased 2 recliners and a 5 yr. warranty in June 03 for $1,150.00. They delivered one in July and they other in August. The charis were delivered in poor quality and defective. Not at all representative of the quality on their show room floor. They refuse to replace the chairs or refund my money. It's now October, I still have one chair and the cushion from the other which they took Sept. 6th on the pretense of having a factory rep look at. I requested at that time they replace both chairs. The customer service mgr. won't call me back. I've finally had to get an attorney to help straighten this out and may have to go to small claims court.

My concern is with a certain furniture store's poor quality of furniture and very very poor customer service . When a person is offered floor model at a lower price than the regular price, we know they usually have to take it as is. Well in this case it was $1,000 marlbe coffee table at ASHLEY FURNITURE that my daughter was looking at buying. The salesman actually encouraged her to buy the cultured marble table rather than the wood one she was going to buy because it was the most durable finish for kids spilling etc. he said. The table looked good except for a little chip on the marble.

So the salesman said he would give her a boxed up one for the same price. Wow, that was nice of him?! So she went ahead and bought it, thinking there would be nothing wrong with the boxed up one. A week later, her son spilled some milk on it. As she wiped it up she noticed the marbel had some strange finish on it that was literally pealing off. She couldn't believe it. Here she went to Ashley's because it sold only good quality furniture so she thought. She called them up and the salesman said they would replace the table.

Days, then weeks passed by. Her calls were never returned. After discussion the situation with the manager, I asked him if he had talked to his salesman and is now taking back all the promises the salesman made to my daughter and he actually said, Yes and that there was no way he was going to replace her table and that was that. $1,000.00 lost

Ashley Furniture Homestore tried to deliver unsatisfactory furniture again today and we rejected it. The furniture does not resemble store displayed furniture finish or quality. We again asked them to pick up the first furniture and they refused. We waited past the 31 working day delivery time that was 11 Aug 2003 as they promised furniture would be delivered 14 Aug 2003.

They finally tried delivery today with furniture in worse condition than first. We have called Discovery Card again and requested non payment. We have been trying to get furniture since 7 June 2003 and are requesting they pick up the items first delivered and credit our account for it.

My wife and I purchased several thousands of dollars of furniture for our new home from Ashley's Furniture. We paid extra for the optional fabric guarantee and delivery. We were told by the salesman that Ashley's guarantees there furniture for as long as you own it. This was one of the main selling points that made us buy from Ashleys.

Well, now it is just over a year later and the new sleeper sofa that we purchased has fallen apart. The frame has completely separated and the only way to repair it is to remove the fabric and fix the frame internally. The couch we purchased is a sleeper sofa that has seen very little use since we bought it (the sleeper has been pulled out 4 times!). We have no children, take wonderful care of our furniture, and are rarely home to use the furniture.

The couch looks brand new when you look at it, the cushions have not even been broken in yet. I contacted Ashley's customer service and was told that the warranty was only good for one year, even though the pamphlet we recieved when buying the couch clearly states in bold print frame are guaranteed for life. The customer service rep told me that if the damage was in fact a material defect then they would fix the couch, however, we would have to pay $60/hour for labor (including the time it takes for their drivers to pick up the furniture and return it to the factory).

When I enquired, the representative stated that it could be anticipated to take at least 2 -3 hours to repair the couch. Evidently, the furniture is warrantied for life (as it states in the paperwork they gave us), however labor is not covered by the warranty!

I purchased Ashley furniture in 2001. Since I bought the couch and loveseat, I moved from Houghton Lake, Michigan, to Green Bay, WI. Within the first year of the purchase, the cushions of both pieces began to shed at the seams. I contacted the store where I bought it from and they told me that I needed to call the distributor of Ashley furniture.

I attempted to contact them and they never returned my calls. I can't remember the name of the individual that I left the message for. Since I started this crusade, I have purchased a new set of furniture, not from Ashley. When I went to the store where I bought the new furniture, I told the lady there the problem that I have had with just getting someone at Ashley to replace my cushion covers and make me a happy customer. She gave me Kevin Oryall's name. He told me to contact Nancy. Nancy was very rude and just told me that my one year was up and that it was too bad. I just want the cushion covers to be replaced and I'll go away.

We purchased 2 leather sofas from Ashley furniture in Jan. 2002. We picked them up from the warehouse, brought them home, and after unwrapping them we discovered that the seams in both sofas were torn in several places. We called the store immediately and were told to call back the following day (monday). We called and were told an inspector would come and look at the defects in 10 days or so. The inspector told us that the one sofa would have to be replaced and the other would be repaired.

The picked up the sofas around March 11th and returned with two more sofas around March16th. When the delivery men tried to get the sofas through our front door the scraped the paint around the door frame and scraped the varnish off one side of our oak front door. After they left we inspected the new sofas only to find that these two were also ripped at the arms. We called the store and requested to simply return the sofas for a refund. We were told we would have to pay a 30% re-stocking fee (roughly $360.00) in order to receive a refund.

We e-mailed our complaint to the corporate office and were told we would be contacted by a marketing specialist from the store. We called the store after not hearing form this person and were told they don't have a marketing specialist. They again told us a new inspector would come and look at the sofas but could not come for 2 weeks. The inspector came on April 11th and told us that again they would have to be replaced and repaired. At htis point we didn't think that the next set of sofas would arrive without damage so we called the president of Ashley to explain the situation. We were able to leave a message on voice mail. The local store then contacted us and Jim came and looked at the sofas.

He simply stated that they were a good value for the money but we said that we signed a contract for new sofas not defective damaged ones. He said that we could return them but would still have to pay the $360.00 fee. Nothing was said about repairing the damage to our front door. Jim also said that we would have to pay $70.00 for their delivery ppl. to pick them up.

We then filled out a complaint form to the Better Business Bureau and received a letter from the Pres. of Ashley stating that it was unfortunate that our front door was damaged but we could return the sofas but we must pay the re-stocking fee. We didn't want to risk any more damage to our home so we rented a truck for $70.00 and returned the sofas ourselves. We went to the store and signed the paperwork and paid the fee. We did this very reluctantly because we felt we had no other choice. We did, however, dispute the resolution of this matter on our response form sent by the Better Business Bureau and are awaiting a response to that.

My sales representative informed me that it would take 2-4 weeks to have my furniture delivered. I made a down payment of $453.32. May 18, 2002: I called the store and spoke with a sales representative named Robert. I told him that I still had not received my furniture. He said he would fax a tracking request and would call me with an update. I told Robert that I would cancel my order if I did not receive an update soon.

May 20, 2002: I called the store again and spoke with a representative named Ashley. She said she would order another tracking request. I asked to speak with someone in the Corporate office or to the individual she faxed the request. Ashley denied my request. In addition, she told me I would be penalized 30% of the cost of my order if I canceled my order. May 25, 2002: I received a call from an Ashley Representative stating I would receive my furniture the following week. May 26, 2002: I went to the store and requested to speak with the store manager.

He did not know where my furniture was at the time. He promised to track it and expedite my delivery. He said the furniture would be delivered the weekend of June 1. June 1, 2002: I contacted the store again and spoke with Jennifer. I was told that 4 chairs were missing from my order and would be delivered to the Las Vegas store by June 2. I asked for a partial delivery. My request was denied. I wrote a complaint to the Corporate Office via e-mail.

I purchased a sleeper sofa and loveseat and within 6 months they began to deteriorate. I began phoning the company to honor the 1 year warranty and fix or replace my furniture. After over 7 months of my phoning continually they finally did the repairs, however now the repairs are failing again in only 4 months. I have sent e-mails and registered letters to the company and they refuse to respond to me.

I am out $1400 for furniture that looks ugly, worn out, and disfigured. I would like the furniture returned and my money back as I do not trust them to do repairs again.