Ashley Furniture

I went to your Yuma store on 05-16-2012 around 13:00 to check up your furniture and prices. I went into the store, saw 3 salesperson. They did not even welcome us to your store, not even good afternoon or not even ask what furniture I was looking. I drove from Heber, California, an hour drive just for that. You need better salesperson in your Ashley store.

I have had the bed less than a month, and the frame is broken on it already. Customer service said they would be here on Tuesday, and now, it is Wednesday.

Dining table has defective laminate - Well, I got to laugh at the ridiculousness. One would imagine more durability from a dining room table. Same care did not happen to the other pieces of the set that we have only had for three months. The tech they sent over was a master manipulator. I must laugh though my lesson learned. My advice to you: Buyer beware! Thank you.

I have bought $2,828 worth of furniture from Secaucus branch in NJ in December of 2011, and as of May 10th, 2012, I have not had my furniture yet, I cannot get my money back. They have cancelled my order for non-activity. They want me to place a new order and sign some more papers, and, of course, pay more money, and no guarantee of getting the furniture. My question is how can they do this to their paid customers and get away with it? It seems they do not want to give me the furniture.

I received my living room furniture set from the McAllen, Texas Ashley Furniture Store, and then went on vacation. When I returned two weeks later, I found that my couch and sofa were very uncomfortable and bother my back a lot. I requested to exchange the furniture, was told they could not do it because it was over 14 days. I told them that I was on vacation and had not even received a bill for my first payment yet. And that I would not pay for something that is going to bother me for a long time. They said that was not their problem. I had to deal with the credit company. I told them I did not sign any contract with the other company it was with the Ashley Store. Sorry they could not help, was the answer made from their headquarters in San Antonio or Houston, Texas. Guess they don't believe in taking care of their customers.

I am stuck with some very uncomfortable furniture and did not get any help from the Ashley Furniture Store of McAllen, Texas. This will be my first and last purchase from this company and recommend my friends and family to stay away from this store name. Ashley, take care of your costumers, they are the ones that keep you going.

On March 24, 2012, my husband and I went to Ashley's (by the mall) in Freehold, NJ. I spent over $1,000 on a couch and loveseat. I had to wait three weeks for delivery (no problem). I had to call a day before to see if I would be receiving my living room set but their system was down. The couch was fine at first. The loveseat, I sent back because it had a hole on bottom right side. I called Ashley's that night. After being on hold for 15 minutes, I was told they did not get the slip back from me yet but would order a new loveseat and someone will call when it comes in. I also told them that the left side of the couch recliner is broken. They will send someone out in a week. Man comes out, takes picture, says part will be in within 10 to 19 days and said bye -bye. I called everyday and either got a busy signal on the phone or when someone answers, systems are down!

Two weeks goes by, I got someone on the phone and I asked when is my loveseat coming in. They said it will be in the next day at my house! I laughed. No one called me about it. I got this one in, kept it but wrote on ticket that this one also has hole in same spot. I called hours later to tell them that it not only has a hole, it has metal coming out not the same color and about 15 other things wrong. Lady says she will send a tech. I said, "Did you not hear me? You can not fix this. It was made by kids. I need a new one. This is now my third loveseat." Lady says it will be in within seven days. Over the weekend, I get in the mail the part for my couch!

I called but no answer. I called the store, no answer either. Sunday, same thing! Monday, I get a man who tells me that this Tuesday tech will come out to fix my couch and on this Friday, my third loveseat will be at my house! Now, when was someone going to tell me these things?! When you listen to the messages on the phone, it says they have Ashley trucks. That is **. First truck was U-Haul. Second truck was Enterprise. This is their last try. If my loveseat has anything wrong, I'm bringing it back with the couch and I want all my money back. And I will never, never, never shop there or any other Ashley's again. P.S. I'm never shopping there again anyhow!

My family purchased a new living room set from Ashley in February 2012. We've yet to receive all of the items 3 months later and we just learned it may be another month before we get it. We were promised delivery on several occasions, but the "manufacturer" keeps pushing the date back. Each time they call to reschedule the delivery, they keep asking if we'd like to purchase the item we've been waiting on from their clearance center. Sure it may be the same item, but according to them, it may be scratched, chipped, dented, or have missing parts. It's almost as though this is their tactic to get rid of their stuff on clearance. Too bad we got the extended warranty on everything. It would be a shame to have to wait this long again if we ever need to send it back for repair. What a joke. This is the last time we will ever shop with Ashley.

Is there a zero star rating? Because this is exactly what this company deserves. The state needs to shut these clowns down right away. I have filed complaints with BBB, NJ Attorney General, my congressman and the Federal Trade Commission (you can do too to get them out of business). in the period of three years, I'm having problems with two mattresses they sold me. First mattress (purchased in 2009) had impressions over two inches. I went through hell to exchange it in 2011. In early April, I set up an appointment for an inspector. Since 4/11/12, I've called them 12 times to get answers on what the status is. I got the same lame excuse "systems are down" for two full weeks. Today, they stated they can not honor my warranty because there are no impressions on the mattress (they took a picture). I advised them that the elastic cloth used for the mattress makes it appear as if the mattress is completely fine, but that's because this elastic cloth is stretched!

Over 3 months to get a dining room set from Waupaca, WI store - I ordered a dining room set in the end of January and was told the expected delivery date would be 2-3 weeks. Within 3 weeks, the table came in but was told that the chairs were on backorder and asked if we wanted the table. I told them no, I would wait for the completed set. The table alone did no good! They checked on the chairs and I was told it would be the middle of March. March came and went with no chairs. They finally called on April 5th that the chairs were in, so we made a special trip to the store to pick the set up.

After getting home and unpacking it, one of the prongs in the table leaf was bent and the wood around it cracked, so they had to order a replacement table. They again called on April 23 that the new table was in and they would deliver it to us and pick up the damaged one. Now it's April 30th and still no contact from Ashley about delivering the new table! I had to call them back and the manager said he thought we already had the new one, so now I am being told it won't be here until May 3rd! Over 3 months for an order I was told would be 2-3 weeks and they have offered nothing for the inconvenience.

I bought a complete living room set on March 3, 2012. I upgraded the basic sofa to a sleeper sofa, and because of this, the delivery time went from two weeks to five weeks, so my delivery date was set to 04/14/12. The furniture came that day, but instead of a sleeper sofa, they brought a regular sofa. I called the store and my sales rep. I emailed them twice, and finally after not getting an answer, I went back to the store in Eatontown, NJ. They told me their systems were down and they should be up in 1 to 2 days and when that happens, they would do the exchange. I called everyday since 04/16 up until 04/25 to receive always the same answer, computers are down. Finally, the system came up and they told me someone would be contacting me with a new date for the exchange. Of course, the call never came. I called again and the freaking systems are down again. What can i do? i don't think they would be able to refund me given that the systems are down.

We bought 2 of the North Shore Dark Brown sofas (All but $3,000). The ad and webpage state "North Shore wood accent trim." The trim is all plastic. It was falling apart when they delivered it, and the deliveryman tried to fix it by running some more screws into the stripped out holes. The warranty doesn't cover much of anything, though when they explain it to you, it supposedly covers almost everything. They ran out of hard copies, and their computer system was down when we purchased. So, they sent us a copy in the regular mail. Nothing is signed or dated by them anywhere. From now on, I will buy from Goodwill and just give things a good cleaning. At least, I will get my money's worth.

We ordered over $5,000 worth of kids bedroom furniture on 4/9/12 and was promised a delivery date of 4/22/12. We received a call from Ashley stating that all of their computers went down and all of delivery information was lost as well. They went on to say that the problem should be fixed in a day or so. After the third day of not hearing from them, I called back and asked for a new delivery date. Their response was that the system is half way up and delivery dates should be given out on Wednesday (April 25, 2012). I cannot understand why a company as big as Ashley does not back-up their computer systems on a daily basis. Their IT people should all be fired! Or, is this another stalling scam by Ashley?

My furniture was purchased in the Freehold, NJ store (first time and last time)! If anyone else out there in cyberspace has had a similar experience, I would be interested in reading about it. Right now, I am contemplating on going to the store and demanding my money back (unless they lost my credit card payment in their computer system too).

I am writing to express my dissatisfaction and frustration with the service provided after my recent purchase of a bedroom package from your Lithonia, Georgia store. The date of purchase was March 15, 2012. I was able to schedule delivery for April 6, 2012. On the delivery date, only part of my order arrived. Most of the bed I ordered arrived, but there was no hardware or rails, so the bed could not even be put together. I had to wait until April 10th to get my bed put together. This was especially inconvenient because I had taken apart and removed my original bed in order to make room for the new bed being delivered. This left me with no bed to sleep on. The first available date for your company to get the hardware and rails to put the bed together was a Tuesday and I had to take that day off without pay. However, I had no choice because I needed the bed to sleep on.

At this time, I am still awaiting delivery on the rest of my order. I was told these items could not be delivered until April 21st. This involves another day that I have to take off from work and again I'm going to lose a day's pay. When I made my order and scheduled delivery, I was never told anything was unavailable. Everything was to be delivered on April 6th. The inconvenience of having to take off work two additional days without pay after my order was supposed to be delivered and not having a bed to sleep on for four days doesn't seem to be of any concern to your company. I was offered a $50 gift card for my inconvenience. That doesn't even cover half of one day's work that I had to miss.

I would like your company to take responsibility for failing to inform me that I would need multiple delivery dates in order to receive my entire order. If I'd had that information in advance, I could have scheduled a different date that wouldn't involve my having to take days off from work. At the very least, a credit to my account to my account and an apology could have been offered. But unfortunately, all the customer service representatives bothered to say was that nothing could be done and tell me I had to schedule other dates for the delivery of the rest of the order. I am very disappointed with your company and the quality of service or organization you have to offer. I can honestly state that I will not do business with your company again.

I bought furniture the first week of March at the Ashley Furniture Store in Amarillo Texas. I was told by the sales representative that I would be receiving my furniture in two to three weeks. Three weeks went by and I did not hear from them on delivery date. I was contacted by someone and they told me I would get my stuff the first week of April. The first week of April went by and nothing, I called and they told me my stuff was set to be delivered the 10th of April - by April 11... nothing.

I went up to the store and they told me they would have someone contact me next day, first thing in the morning. Next day came by and no call from them. I had to call them and the delivery department set another date for me to receive the furniture for April 16. Today April 16, I took off from work to wait on the stuff. I called to verify and I was told my stuff was not going to be delivered today. I was very upset and the only thing the delivery representative could tell me was, "Would you like to set up another delivery date?" I was forced to ask her to cancel my order and that I was not going to pay the fee for returns. She told me, "I will call you back when I talk to my superiors." Still no call.

Ashley Home Store Furniture has the worst customer service and their dishonesty has caused me to lose a day from work. This is the worst experience I have had while shopping for furniture; they're very nice when they ask to check your credit and sell you anything they can, but forget about customer satisfaction afterwards.

I bought a new bed for $517 and after sleeping on it for 6 days, it developed deep depressions on both sides (I weigh 130 pounds and my husband weighs 165 pounds). Also, the very first time I sat on it, I could tell it was different than the one in the showroom as it gave about 6 inches while the one on the showroom was firm. I emailed Ashley and was told I couldn't return it, so I had my credit card company do a charge back. I contacted Ashley again hoping now they would take back their defective product and instead they are threatening me with collections.

Approximately four years ago, I purchased the South Shore living room set from Ashley Furniture. It was quite pricey but I felt at the time that I wanted a good living room set that would last. The salesman that I dealt with spoke of their warranty. He told me that if I purchased the warranty, anything that goes wrong cuts, tears, chips, etc. that if I purchased it and something happened to the set, all I would have to do is call customer service and they would send someone out to repair it or if it was unrepairable, they would replace it. Not the case.

There are two people living in this home. We are not heavy set, nor do we have a high amount of traffic in our home. We are adult seniors and before our first year of having this set, I noticed what I called an eroding or chipping on the leather cushion of the couch. I called Ashley. They immediately told me this was not covered. After many heated discussions with them, they finally sent someone out. He fixed it but alas, it was a bandage as the next year we had the same problem. I called again. I fought tooth and nail and finally got someone out. Now it's been four years and the couch looks ridiculous. Do not buy their furniture, folks. It's substandard and what makes matters worse is their warranty isn't worth the paper it's written on. Please heed my warning as you don't want to experience the same thing I have.

4 years ago, I purchased a sectional sofa for my new family room from Ashley Furniture, along with several other pieces to fill my room. The spring in the sofa broke, and they sent a repairman out to look at it. He tried to repair it, but a month later, the spring broke again. After several disputed conversations with the Huntsville store, they decided to replace it. I replaced it with a leather sectional sofa of higher quality, I thought.

Now my leather sectional is fading in some areas. I called the store, and they again sent a repairman out. He wrote that the section that is fading should be replaced. I stated to him that I did not want to chance another section faded, so I would like to have my money back or replace again. I left a message with the manager, and she stated that I could not replace because there was no warranty at that time. I stated to her that this was not a warranty issue but a manufacturing issue that needs to be taken care of.

I have spoken with the top manager at the Huntsville store, and she stated the same. I feel that I have been a loyal customer to Ashley and deserve the same from them. I hardly ever use this furniture and have not abused it, so there should be no reason for fading. I have several leather pieces in my home that I have had for years that have never faded and that were not purchased through Ashley. I was told to contact headquarters but was not given a phone number or an e-mail address. I need this problem to be taken care of as soon as possible.

The delivery crew stole my iTouch from my music docking station. They came to deliver the furniture in the evening and there were three guys. Two of the people placed the furniture in my bedroom and installed it, whereas the third guy was pulling in the stuff from the truck and putting it in the bedroom. After the installation, they left the place.

Now, after a couple of hours after they left, I sat back in my sofa to listen to the music and found my iTouch missing from the docking station. I never removed it from that dock as it is always my primary player in my living room, hooked to the music system. I listened to the music in the afternoon and I live all alone in my apartment. The only people who came into my apartment that evening was Ashley Furniture's home delivery people. I am very sure they stole the Apple iTouch as no one came to my apartment today aside from them.

I get a call this morning that all my furniture will not be delivered today, as they noticed starches in the China. Okay, I thought to myself, be patient, stuff happens. At least they noticed it before it came. However, this is not the first instance with faulty furniture from them, but I gave them another chance. They told me to expect delivery from 12 to 4. But it is now 4 and they still haven't arrived. A few minutes later, I got a call from them saying sorry and that they were running about an hour behind! Why didn't they call me earlier to let me know that it was not going to be here on time? I took a day off to get this done and they didn't have the decency to call early when they started running behind. I gave them another chance, and they blew it this time!

I called about my loveseat, and my warranty has ran out. I was told to call the company that I have taken out an extended warranty with my furniture I had bought with Ashley. I called them, and they told me that the leather on my love seat has been worn not and damaged, and I was told they could not do anything about my loveseat. Also, when I bought the warranty, I was told that it would cover (anything), and it's only a year and so old.

Then I called Ashley back in Hattiesburg, MS. She was very, very, very rude to me. I would have been not as mad if I was treated liked they gave a shit. And then she told me that she couldn't talk with me anymore and that she had another phone call and she could not help me. She did not say goodbye, have great day, or anything; she hung up!

To me, that's not very professional. And so, since she treated me like that, I will no longer buy anything from y'all nor any of my friends/family or my Facebook friends for it has been announced what a lousy company y'all are standing behind. I thought customers were first, not a freaking phone call. Have a great day, and I will make sure this will continue further more to corporate to make sure Hattiesburg get people in their store who waits on customers and now gives a damn!

I have been waiting for three months to get/pick up my furniture and they give me a runaround about how some pieces are ready and other pieces will be coming soon. I tried to cancel and of course they do not cancel. I have no furniture, no money.

Basically, I am quoting what everyone else has already (too bad I cannot give the store 0 stars). I am so angry and annoyed right now though and I think everyone who even considers purchasing furniture from Ashley Furniture should be aware of the horrible service and quality. I paid over $2,300 cash upfront at the store in Cherry Hill, NJ for a complete sectional set. Originally, I was told that it would take 1 - 4 weeks to have the sectional delivered to my house. I was not too happy about the time frame, but I figured the sectional would be delivered in 2 weeks or so. I was also told that I would receive a phone call to set up a delivery date.

After a long 3 and half weeks, I had not heard from Ashley Furniture at all. So I decided to give the store a call and check on the status of my purchase. When I called, the associate set up a delivery date for me for a week later. I was already pissed off about the length of time I had to wait to get my furniture, so I just said the date was fine.

My furniture was finally delivered today. I am at work, so my boyfriend received the furniture. He made sure to check the sectional for any defects before the delivery guys left the house. According to what my boyfriend told me over the phone, the love seat has a tear on the back part, the chair has staples all over the left side, and the other part of the sectional has a cushion that is higher than the rest. The sectionals also have scratches all over on the sides. The delivery guys refused to take it back because they said we have to call Ashley Furniture for an exchange or refund and then they left. So instead of calling Ashley Furniture from work, I sent my boyfriend to go to the store personally.

Once he gets there, he tells them what is wrong with the sectional and that he wants a new sectional delivered to the house by this Friday. The associate tells him that it is not possible to have another sectional delivered by Friday and he tells them he wants the money back then. The associate tells him they will call us with a date for pick-up and that we will not get a full refund back because we accepted the sectional. According to the associate, 25% of the amount we paid for the sectional goes to Ashley Furniture even though we do not want the furniture. So now who knows when they will decide to even call me to pick up the furniture?

Bottom line: Ashley's furniture is bad quality and the service is horrible! Buyers beware!

Today is the third time that a sofa was supposed to be delivered. I am still waiting. The first attempt on March 2 was a complete disaster. The men could not fit the sofa through the door and were not able to take apart the sofa so it would fit. During this attempt, damage was done to my woodwork and things were broken, including an antique music box from my grandmother. Next, I called to schedule another delivery date and arrange for the sofa be broken down. There was a $192 charge for this service. The person I spoke to said it could be delivered on March 8. All I had to do was to come into the store and pay the additional money before that date. I told the person that because I had a houseguest, I wouldn't be able to get in until March 12.

She said that it wasn't a problem. When I went in and paid the additional fee, the salesperson said that the sofa couldn't be delivered until March 14. She didn't even acknowledge the arrangements made with the person on the phone. Today is March 14 and a futile delivery attempt was made. The sofa was not broken down. Now, I have to wait until March17 for another delivery. I have taken 2 days off from work to have this item delivered. I cannot cancel this delivery because all I will get is a store credit. I will never enter Ashley's Furniture again and will go out of my way to be sure people know what a horrible experience dealing with Ashley's has been, not the least of which is the snakiness of their staff.

We sat in the chair and it felt okay. They were electric and they rocked. When we received the chairs, we had to hold our legs on the floor to keep the chair level. When you picked up your feet, the chair fell forward instead of balancing out. If you did not use your legs to hold the chair level, the chair would fall forward. There was only 13 inches of sitting room and when you put your hand under the back portion of the chair, there were 5 more inches of sitting room. We think the backs are over stuffed and the head rest was also overstuffed because when you lean back, your head pushes forward. We told them that but we were told that that was the way they were made.

We brought it to their attention for 2 1/2 weeks. We were told that that was the way the chair was made and we were stuck with them. They would not take them back or offered to remove some of the padding. They do not stand behind their merchandise. I got stuck in the reclining position because there was a short in the electric turn on switch. It actually stopped working 3 times. I had to get help to get out of the chair. When the representative came to look at the chairs, we were told that the wiring in my chair was two short. He worked with it to work.

First of all, absolutely stay away from Ashley Furniture. This is the biggest scam I have ever encountered and I've seen a few. I purchased a living room set and a dining room set. I was given an availability date of February 28. That date came and went with no word from Ashley whatsoever. When I called to find out the status of my order, I was transferred to the sale person Tammy, as apparently at Ashley your sales person is the only person who can look this kind of information up. Tammy said that they were waiting on the couch, love seat and dining table. The couch and loveseat were supposed to be in on February 28. I was already going to pick up the dining table. I asked when the items would be available. She couldn't answer me and said she would have to get back with me on Friday. Friday came and went and there's no phone call. I called on Monday, was transferred to Tammy again, and was again told that they were waiting on the couch, loveseat and dining table.

Again, I asked for an estimated availability date. Again, Tammy told me she would have to track down that information and call me back. Again (wait for it), she didn't call. I know. Shocking, right? So I called Ashley yet again. Yet again, I was transferred to Tammy and yet again (now two weeks later, mind you) I was told that they were still waiting on the couch, loveseat and dining table. Really? No furniture, no communication—what gives? So I asked for someone at corporate that I could complain to. Tammy said she would go to the back and get that information for me. She returned, refusing to give me the corporate information and told me to call the sales manager Jennifer. I told her to tell Jennifer to call me. Clearly, Ashley has no clue who the customer is here. Jennifer called and gave me every excuse in the book as to why my furniture wasn't in yet, saying that it would be loaded on the truck in Mississippi on March 28, a month after I was told I would have it. What a crock!

When I asked her for the corporate information, she told me there was no "corporate" because all the Ashley stores are individually owned. When I asked for the "owner", she (in all idiocy) said she wasn't about to give me the owner's personal information. Duh! I was asking for the owner, as in put him on the phone. She then gave me the typical run-around of the owner's not here right now, he just got back from vacationing in Hawaii. Oh, wait, that's right: he's not here because he lives in a different state. Um, anyone else smell a skanky red flag? What I found even more odd was that during our conversation, Jennifer said that there was no "corporate" yet when I asked for a refund, she said that she would have to involve several people in that decision, including "corporate". Um, **? So I expressed my dissatisfaction with not only the unbelievable delay but also the complete lack of communication and terrible hole-filled lies.

Jennifer told me that she didn't have to deal with this and then hung up on me. Yes, a manager told a customer that they didn't have to deal with their complaint. When I called back, even more irate than I was before, Jennifer blabbed more about how this isn't their fault. Yadda, yadda, yadda. Then Jennifer told me that the computer was showing an estimated load date of March 28. When I pointed out that she is now saying "estimated", she flipped out and tried to point fingers at me, saying I didn't know what was going on. Really? Clearly there is no educational requirement to work at Ashley Furniture. Either that or I came across the two biggest idiots on the planet. Needless to say, I still don't have my furniture. But there is a nice BBB complaint headed to the "owner", if there even is one of those.

There was mold on the furniture that we purchased on 7/4/2010. I contacted the store and corporate office with pictures and statement. They do not want to take care of issue.

I am unable to get help for a chair that I purchased because I purchased it at La-Z-Boy store. The fabric on the back of one is peeling off. It could be an easy fix if I could get someone from Ashley to help me. We bought two new, matching recliners and we paid $1400.00 for these chairs. I have the receipt, serial numbers and model numbers. I have been told that Ashley stands behind its products and I am appealing to you to make this right. Please get in touch with me at your earliest opportunity. Thank you.

Horrible! If not for the manager Bonnie, I would have returned every item we purchased. We purchased a large order from Ashley, consisting of several different rooms. I have three kids all in sports, and both my wife and I work. So delivery was crucial. We planned it almost 3 weeks in advance on a Sunday. We moved out everything from the kids' rooms and put it in the living room. We also moved out our couches.

The delivery came, and it was wrong. On top of that, I found out that I had been charged an extra $500 for items I didn't need. I drove to the store, and they told me they would deliver the right bedroom sets on Wednesday, which was not OK with me. After arguing with them, they setup delivery for Tuesday. I also pointed out the overcharge, and the salesman told me it was a mistake and he would take care of it. He brought out new paperwork with the proper bedroom set and again charged me the extra $500 and asked me to sign. When I refused, he told me that the finance company would take it off later.

At that point, I was furious and asked them to take it all back. He told me I would be charged a fee to pick up the other items that were delivered. Finally, the manager came out with the adjusted paperwork.

My kids slept on the floor on Sunday and Monday. Tuesday came, and they delivered the right bedroom set but forgot the side rails. They showed up at 6:00 pm, so there was no way to fix it. Again, on the phone, I was furious. They apologized and told us they would bring out the rails on Wednesday, and they would call us later with a time frame.

It is now Wednesday. Their idea of a time frame is "Our driver will be there in 15 minutes." on your voice mail. Second voice mail 15 minutes later was "Our drivers are there, and no one is answering the door. Call us back to reschedule another delivery date." I purposely scheduled the delivery of all of our furniture, so as not to disrupt our jobs, school, sports, and family time. My kids have been on the floor for 4 days. Furniture were scattered throughout the house. What a mess and a nightmare. And good luck in contacting their warehouse; it just goes to voice mail.

I would have canceled everything if it weren't for Bonnie, the manager. She has been helpful along the way and has been trying to fix all of the others incompetence. The furniture is nice. The sales side seemed very shady. The warehouse is atrocious. The manager Bonnie is great. So if you like nice furniture but don't care when it gets there, like triple checking paperwork to make sure you weren't overcharged, enjoy spending hours on the phone, driving back to the store to show them where you were overcharged, have 3 vacation days to burn from work, then by all means choose Ashley Furniture in Yorba Linda, CA.

I may have to update the actual time frames, because it is now 5:16 pm on the 4th day and they still haven't arrived. One of our children is playing in the first round of the state championships for high school basketball tonight at 7:00 pm. The warehouse was told that by Bonnie. Now I have to ask a family member to miss the game to sit here until they come. What an absolute nightmare dealing with this place.

Back in October, I purchased a living room set and a bedroom set from Ashley's Furniture. I have been having problems with this account since they delivered the furniture. First, the cushions on the sofas were slanted to one side. I called to complain and they sent me additional cushions. I finally gave up because all the ones they sent were the same. They don't pick up the old ones. They tell you to throw them away. Then the chest of the drawer was not how I had seen it in the store. I have been back and forth with this problem since then. I told the warehouse manager that the drawers did not have the black felt lining it should have.

She said there's no problem and she'll get it to me. Then, in a couple of days, I received a package with one-inch black felt circles. I guess she wanted me to put these little circles somewhere in there. Then, we noticed the headboard was coming apart. One service guy came in and said it was a manufacture defect. The warehouse manager and I have been going back and forth on this. She sends another service guy who takes a mallet hits the headboard and makes it seem he fixed it. Then we find the headboard is cracked in the back where we probably would not have seen it if we had not inspected the headboard. Now, I have to call warehouse once again. When does this end? I am at a point where I want to stop paying.

I bought two end tables at Ashley's on 2/11 with an estimated delivery of 3/19. I was told to check because it usually is two weeks. So I called and I was told that it's going to be on April 10th. Then the customer service manager Josh (or he claimed to be) told me that he will call me back on Monday to tell me what the status of the order really is. Of course, I am getting no call. So I called again today and guess what? The order is being pushed out until May 20th. To top it off, I can't cancel the order that I paid cash for until 30 days after their estimated arrival. I think Ashley's has the poorest customer service and I can't believe they treat customers like that.