Aaron Rents

I went into my local Aaron's store in Ripley, WV shortly after the grand opening in September 2011. I purchased a couch and loveseat and was told for 120 days there would be no interest. The price was $1100 over a 24-month period. I was directly asked if I wanted 24 payments or 48. I stated 24 payments and signed off on my agreement. That day, I made a payment for September, October and November. My payments were to be $95.39 per month. I did not need to make another payment until December 1st, 2011. All of my future payments were due on the 1st of each month.

In November, I experienced financial hardship. I contacted the store and spoke to the manager, Jeff. As soon as I explained to him my situation and asked if I could pay a week or two late, he became very rude and condescending. He said that they were going to just come and pick up my furniture that day since I chose not to make a payment. This was the first time I was late on a payment. I explained again that there was no way I could make that payment in full on the 1st and asked to speak to someone above him because of the way he was treating me. He became even more rude and told me that even if he gave me a number to make a complaint, that they would side with him and force me to make my payment that day or pick up my furniture that day. I asked for the contact number anyway.

When I called the other number I was given and explained my situation, the lady took my information and entered it into the system. She said that there would be someone from corporate calling me within 72 hours to resolve the matter. I received no call from corporate. The sales manager, Mark, began coming to my home several times a day. I wasn't there so he would leave notes each time. The store was calling my phone up to three times per hour. The automated system was calling my phone every hour as well. In one day, I had at least 30 calls from Aaron's. That is harassment and extremely unnecessary.

I finally ended up borrowing the money from a family member and paying a half payment that day in the store. They charged me $52.09 for a half payment, even though my full monthly payment was only $95.39. When I questioned this, Jeff told me that he didn't know what I was talking about and that that was the correct amount for a half payment. I told them I would pay the remaining amount around the middle of the month and I was not asked to sign anything, nor was I told anything. I made the rest of my payment (another $52.09) on December 15, 2011. I was harassed from the 1st of that month until I made the remaining payment on the 15th. I paid my January payment online on January 1, 2012 because I did not want to go back into the store and have to deal with Jeff or anyone else who worked there. I have since looked at my receipt from the day I made the partial payment, and it said I had 43 of 45 payments remaining.

I called the store last Thursday and asked Mark what my remaining balance was. He stated over $900 (which cannot be correct) and when I questioned him about why my lease agreement had been changed he put me on hold. Jeff got on the phone and told me that he didn't know what I was talking about because they didn't offer anything over 24 payments. I told him that I had a receipt showing that I had 43 of 45 payments remaining and that I signed up on a 24 month lease agreement. He became very rude again and I told him that I knew that there was a 48 month payment agreement because it gives the amounts and terms on my agreement that I have kept on record. He repeatedly told me I didn't know what I was talking about so I hung up the phone.

I have never been treated so badly by someone at a place of business. I don't mind to pay what I owe on the lease agreement that I signed on for. But, I feel that they are trying to extend my agreement so that I will not only have to pay extra interest but so that they can charge me twice as much for my purchase. I would appreciate it if someone would contact me and let me know what can be done. I have called the store repeatedly and have been told there is no contact number to the company to make a complaint or to resolve an issue. In my opinion, that is not good business. Thank you.

They have re-new my contract over and over again and I am confident I am overpaying and they constantly come to my home and leave notes on my door and they constantly disturb my peace at my home.

The new store manger called me last night and try to harass me. I told the other person that work in the store I will cash the whole thing this Friday with my taxes money. He said it was okay. I only have four hundred dollar left on my payment. I have been a customer for a long time. I have no problems. Since this new store manger started working there. After I finish paying it off, I am never going back there again. His name is Walter something. I don't like how he is treating the customer by threatening them. Why would you lease anything from their store? How they treat people and not willing to helping them.

I had a machine that I was not pleased with. They told me that I was using the wrong detergent. I bought the correct detergent and my clothes were more messed up than when I used the wrong one. I then told Aaron that since I could not change the machine, then I no longer wanted it. The GM, John, told me that he would credit my (5) payments that I'd already made back and start me a new agreement with a machine of my choice. Also, with the new agreement I would have my 120 days same as cash option again, so I asked that he put it on my new agreement about the credit so that I would not have any problems later on.

However, I called on Jan 27th about a letter that I'd received from the corporate office about a last payment. John told me to disregard that letter. I asked how much my payoff was, he told me $719.00. If you credit me 5 payments back and gave me 120 days same as cash on a $899.99 set, how do I owe $719.00? I'm confused especially since I have this in my new agreement signed by him.

Aarons' manager, Bill, removed my furniture without consent from me but by the landlord, which was in violation of tenant lease dispute filed on appeal to Cambria County court, removed furniture costing $406.79. On January 15, 2010, all payments were made by credit card in full and after delivery to the new apartment in February 25, 2011. I had paid for this furniture while it was supposed to be at the local store location. When it was delivered back to me, several items were missing; my large screen TV and a dinner set. I asked him where the other items were, he could not tell me. He had rent out yet had taken payment from my bank account by credit card, full payment.

I filed with the Consumers Board of Pennsylvania with averment to what they gave the Consumers Board. My bank statement revealed that my contract was in compliance, so from that day of September 20, 2011 until January 25, 2012, he filed nothing in the court because he knew my bank statements would not get him false statement and gain access to my funds at the bank and would show false statement were stated to me and accepted full payment for the furniture when had rented out to another consumer. I just filed criminal charge after they gave false statement to gain funds from my account. This company has illegal gained fund from my account by falsifying that my furniture was at store waiting on my request for delivery to my new apartment. This is violation of wire transaction. Why have they not been prosecuted with all the complaints lodged by other consumers and myself?

A driver came to my house 6:15 pm telling me he was in the neighborhood and dropping by to request a payment. My payment due date is on the 15th and today is the 23rd. I was shocked because I just made a payment online earlier at 3:30 pm from my work. At least I thought it went through. No hesitation, I gave him my credit card but to make sure it was not a double payment and to call the office to make sure. The driver called and they said they did not see a payment so he gave the office the credit card numbers.

Very loudly gave the credit card number with my expiration and my 3 pin number in the back. I told him to softly give my number and then when he lifted his hand up to shut me up, I was then ** off. My neighbor came out and said that guy was rude and not only was rude but they heard him calling out my numbers. I called Eugene, the store manager, to tell him what happened and hopefully there is action to be taken. I was a very satisfied customer for 2 years until tonight. It only takes one incident like this to have them pick up my TV. I have 3 already and it's okay. I have always been on-time until the last 4 months paying no more than 15 days late. Eugene, the manager from the Vallejo store, is very polite and easy to talk to but it's with employees like that you can lose your business.

I purchased a laptop computer through Aaron's lease program. I was promised that after my 12 months of payments were completed that within 3 months that I would receive a positive report on all 3 of my credit reports. It has been since 06/04/2011 and I have completed all 12 of my payments and the Ownership Certificate was issued to me. I have been in communication with Aaron's for over 4 months trying to get this matter resolved and have got no response. I have had verbal communication with the store, corporate, and executive management, but have received no response.

I am looking for full retribution! I want Aaron's Inc. to either report my completed payment amount to the three credit bureaus, or I want a complete refund. My agreement number is **. Owned by me, Scott **. Item number **. Serial number **. SKU number **. Description as written on my preferred customer ownership certificate: LPTP HP, 4/320, 12.1 AMD Turion X2. Date: 06/04/2011. Store: F1037. I want management to contact me to either let me know that this has been taken care of or to let me know that I will be receiving a complete refund. Please report my completely paid total.

We have rented a lot of things from Aaron's but not without any harassment from them. I recently sent back an 82" TV that was supposed to be a 18 month contract that mysteriously got changed to a 24 month contract. I have a digital camera that I started to rent from them in December that I am about to send back. I was awaiting settlement in which my attorney called them and told them that the payments would be made when I got my settlement check. They said that it was fine they would make a note in the account of which they did not.

Now they are calling and harassing my parents and my husband's parents. Also, they are calling me when I am at work to the point where I do not turn my phone on anymore. They called my house in one night over 10 times. I was at work. But when I try to call them, they put me on hold and conveniently forget about me. I think that they are harassing and getting worse. They are not as organized as they used to be. I had to send a fax to them tonight because I couldn't get through to the phone lines that I would like to return their merchandise.

I am only 3 days late on the camera which was only supposed to be $69.99 a month now turned into $149 a month and for a year instead of 6 months. I'm just tired of their lies and lack of communication about posting comments or calls that are made on the account.

We get paid every two weeks. Our paychecks don't always fall on the due date. We are never late more than a week. The first day past due, we received mean hateful call. I told them in the past that because they are so mean to us, they need to come pick up the 60-inch plasma TV. We paid a computer off with them. They make us feel like we are in some communist country the way they treat us.

I leased a washer & dryer set from Aaron Rents ion Mustang, OK. It was a returned set and the advertised price showed $88.00 a month for 18 months. I still do not know what they added to the contract but it came out to $120.00 for 24 months. I was in desperate need so I sign the contract with the understanding that the manager would call me and we would get to the bottom of the problem. When Mario the manager called he insisted the contract was correct, and that he had no idea what price sign I was referring to. I had taken a photo of it on my phone. I forwarded him the photo and he insisted that the photo was not from his store, yet it was the same washer and dryer that I now have in my home. Two months after signing the contract with Aaron's my position at my job changed also with my pay scale. I continued to make payments.

In October 2011 my ex-husband lost his unemployment benefits and the child support came to a halt. My 17 years old son was injured playing football and had surgery in November 2011. I had made all my payments up until this time. They call constantly, go to my home, threaten my daughter, and discuss my finances with my daughter and family members that they have also contacted. I called JJ the new manager today and explained the situation and I asked them to wait until the end of January and I would just pay the set off. They refused. I then figured out their scam. We rent/lease for a period of time. They charge a huge lease fee and then when you can see daylight at the end of the tunnel, they want the merchandise back so they can lease it out to some other poor un-expecting consumer. This company lease, repo, re-leases, repos, and releases merchandise. Their customer service practices are terrible, and I am pretty sure they will be followed in a class action law suit at some point in time. The laundry mat is bad but anything beats doing business with this company.

I was renting furniture when Katrina hit. I had a 30 ft. surge that demolished my house. I received a call from a collections agency saying I had to pay for the furniture this 2012. After Katrina, I was informed all accounts were written off on insurance claims by Aarons. I did not have personal insurance and did not receive any compensation from FEMA. I find this company unethical at the least and I believe if they were compensated with insurance and trying to collect 6 years later, it is illegal.

I used to love Aarons, I purchased many products from them, but I always did the 90 day same as cash. I purchased a leather sofa intending to do now 120 days same as cash. It did not work out. I was one day late on a payment, they called 6 times that same day and left a message each time. The manager used to come out to the house, at first I was friendly and would give a payment. After awhile, I felt I was being harassed and bombarded with phone calls if I was a week late etc. They literally call twice within ten minutes. I pay online, I don't even want to deal with these people. They have called my relatives who I gave as reference although they know I haven't moved. I will not recommend anyone, rent from them unless they know they can pay within the 120 day time period. I know a business who treat customers like this will not last for long.

We purchased a washer and dryer set from these people. The Managers name was Nick and he claimed the company was BBB approved, yet I was not able to find them anywhere! They constantly called and harassed everyone. They placed it on the paperwork even before your payment was due! Our payment was $140.00.

Seven days before it was due they started calling and showing up at our house threatening us! "If we do not receive a payment we will have you arrested for theft" I am very unhappy with how these people handled there customers. They are rude and highly unprofessional! The company closes at 7pm and they were banging on my door at 10pm. We have young children and work at 7am. They call at least 8 times a day and leave threatening voice mails!

I'm am about to file harassment charges on these people! We spoke to Nick and told him that February 1st, we would be paying the full amount on the set. At this time he agreed yet the harassment continues!

Today, 1/3/12, a delivery driver, Terrence, and helper arrived to try to pick up a washer and dryer. I had been working with a lady from their corp. office and one of their so called regional managers. I made a payment to the lady in the corp office to catch up 2 of my payments out of three. I fell behind due to medical issues. Well, anyway, I try to tell this Terrence that and he called me a "** liar and a *** thief." At this point, I told them to get off my property. Terrance got on his Nextel and was calling for a supervisor to come out and I told him to get off again.

He said, "What you going to do if I don't? " His helper just snickered. I said I was going to call the police and he said to go ahead and he would have me arrested for being a ** thief. Once I dialed the police, he and his helper walked to the side of the property and said we are off and we are not going anywhere. Then Aaron's supervisor showed up and tried to come on the property and I told him to stop, that the police had already been called. Their truck was blocking my driveway so I told them they needed to move it. The helper just laughed and then I said I would have a tow truck called. Terrence said to go ahead, but their supervisor told them to move it, so the helper pulled it up far enough to block the entire driveway.

Once the police arrived, I told them what was going on and the supervisor tried to convince them they had a right to enter my house. Thank goodness the police knew the law and told them they did not and that it would be in their best interest to leave. Terrence and the helper got into their truck and the supervisor into his personal car and left. Before the police left, they told me that if they come back to give them a call and since I told them not to come back on my property that if they did I could have them arrested for trespassing.

I work for a very large retailer as a corp employee in the field and if I ever talked like that to someone, I would have been fired on the spot, but their supervisor thought it was funny.

Two weeks ago, I called the President of the Company, Dave ***, and begged for more time. He was as horrible as his workers. He demanded I pay right then and there. They have contacted family members of mine that I thought were dead. They called my work place. They called me six times a day and all I am begging for was a week. Because of my hardship, I have to go sell my wedding ring to cover that check I wrote to Aaron's. This is so painful. They were horrible to me. What rights did I have? Could I have called 911?

The are all born from ***. At that place, Vinny, the manager was mean nasty and he is the *** himself. How humiliating. All I needed was a bit of time and I was willing to pay even double. I just needed time. This *** just would not leave my driveway on New Year's Eve. I had a house full of company. They all have to rot in ***. I am calling Help me Howard from channel 8 news to let everyone in Connecticut know what greedy, heartless ***. Please help me get the word out about these ruthless ***.

I have not had a problem with them (Aarons) until my laptop lost its IP. I called HP per the direction of my cable provider and gave them the serial number and was told the laptop was 2 years old and was no longer under warranty. I called Aarons and brought it to them to be repaired. When the repair was complete I sent my son to pick it up. At that time it was the holidays and I was not in class, so I put it up. When I did hook it up I noticed the screen was cracked. I called them right away and told them about it. I also informed them that when my son came in to pick it up, the young man could not find my laptop and when he brought this one out he could not find the A/C cord.

The young man did not check the laptop to make sure it was operating; he just gave it to my son. I was then informed that I broke it and they were not responsible and I had to pay $300.00 to have it fixed. Well, this laptop is not my laptop; the serial number I gave HP does not match this one. So I felt that I was stuck. Now I have learned my lesson. I purchased a new laptop for less than $400.00 and it is better and have everything I need for class. I will give them the money. I feel I have no other choice, but never again. I would have paid more than $700.00 for a used older model laptop. My advice: do not get electronics from any rent to own. The age, and if the item is new or not, is not known to you the buyer.

I leased-to-own a laptop from Aaron's in Simpsonville, SC. Yes, I have been late on some payments but the payments have always been made and caught up. My complaint is the phone harassment. Everyone in my house works nights and they insist on calling at 8am. I have asked repeatedly for them to call later. At this point, I only owe $150 on the laptop and was supposed to pay it on 12/19; however, I have emphysema and hand an exacerbation which had me at the hospital, so I was not able to bring the payment in on that day. I could not even speak while the Aaron's rep hounded me to make payment over the phone. I refused.

From the experience I've had with them, I don't trust them with my banking information. I have always made payments but they have come to my home twice while I was at work and they have called my neighbors, divulging private information. I will never do business with Aaron's again and I will not recommend them to anyone because of the phone harassment.

I am a month late, one payment, on my rental agreement with Aaron's. They have been harassing me since the day payment was due. I was told they would help me out by my grandmother who they also were harassing. When I called to make the arrangements I was told there would be no arrangement and they will just come retrieve my merchandise and hold it. I offered them half of what was due but they would not accept it. They were very rude and lack people skills entirely.

After my conversation they continued to harass me with phone calls and trips to my house. While at my house they looked through my windows, and they even went to the extent to unscrew my outside light in order to see better. While one was doing that the other one went around the house to see what other windows he could peer in. I have always paid them what I owed plus and tried to keep a good business relationship. The obviously don't know how to do business and they don't care about keeping customers. Shut down. Don't hire crack heads. They don't follow the company rules.

Aarons called my job when I was out on medical leave and left information regarding my account status and questioned the validity of my account. They also called a person I had on my account as a reference and asked them what was wrong with me. And they told her that this was not like me not to pay my bill. I owe for the month of Nov. and now Dec. But I have informed Aarons that I am not in a position to make the payment. And I told them I would like for them to pick up the bedroom set, which was pre-owned when I rented it. They (Aarons) stated they cannot schedule a pick up for Saturday, 12/10. And they said that if I'm not in a position to have them pick it up today, 12/8 then they will not pick it up at all. And the account will be referred to collection for the amount of the bed set as if it was a new purchase.

I leased what was stated as a new dryer a year ago. Within 2 days, it began overheating, timer would not stop and it threw the master breaker. I called the store in Jasper, TX. It took them 4 days to come get it and over 6 months to get it back. The loner worked better and I payed it off in March. It was returned 2 months ago in October.

On12/2/11, it started the same mess all over again. I contacted the GM, Kenny, who said it would be pick up and fixed in store, there are no employed appliance repair men! I just paid tripled for a dryer that was in my house for less than 4 months and they refuse to even give me a discount on a used one!

Please help! Also, during the last year, I leased a Camcorder that caught fire. They would not replace and blamed me. My son just got injured on a bunk bed that supposedly passed their 7-point inspection when 2 slats broke while he was sleeping and he fell onto the floor! For that, they also blame me!

I purchased a laptop (in store bought not home delivery) February of 2011. I was told I could pay it off early, (120 days four months). I had witness with me at the time the store visit. I made my payments online. I got the confirmation numbers or I have my bank statements to prove all the payments to Aaron's. I completed my payments June 15, 2011 of $882. It read zero balance owed.

They have been calling and harassing me on my land line and cell phone, leaving messages. Sending mail.

Now they started coming inside my apartment building and coming to my door and posting threats to take back the laptop five times now, which I'm contesting I completed the payments due. They are harassing me so much now. I can't eat or sleep well. I feel I may have to report them to the police or something. I block their calls on my land line. I'm thinking of changing my cell phone number as well. I've kept all of my documents and notices with their hand writing they've left on my door knob of my home.

March 2011, I began to rent a TV from Aaron and lost my job but never stopped making my payments. Sometimes I did the late fees and have proof of every payments. I do not like the fact of the harassing phone calls more then 67 times a night. Then they began calling and harassing my mother. Sent a letter when she had nothing to do with my payments and coming to her house.

I have had two Frigidaire that had to be replaced within four months apart of each other. I have had food ruined both times including my Thanksgiving dinner and other food items in the freezer and the fridge. I called and spoke with two managers and one of them showed no concerned at all. He was rude, nasty and unprofessional. I have been a very customer with this company. I have paid off a big screen television and was on time with every payment. I am on time with this product but they keep telling me it is new but I am having the same problems with it over and over.

I have asked the manager to replace my food both times and send me a different model refrigerator because the model they give me is worthless. He wanted to charge me more money for something that is the company fault. I showed not have to pay the price for their junk that they are selling to good, honest, hard working people like me who pay on time. Please Help.

Rented a washer and dryer from Aarons. I moved and set up an appointment for Aarons to pick up equipment. Aarons did not retrieve the equipment and the apartment disposed of merchandise within 2 weeks of waiting on the company to pick up their items.

It looks like they have run up charges on lots of others. Lawsuit Filed Against Aarons, Inc. Regarding Alleged Improper Practices Lawsuit claims that Aarons, Inc. repeatedly breaches rent-to-own contracts, violates state usury laws, and engages in unfair business practices.

Atlanta, Georgia (PRWEB) November 11, 2011. Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Aarons, Inc., one of Americas leading rent-to-own companies with over 1,900 total stores. Aarons leases furniture, appliances, and electronics to consumers usually with the promise that, after a certain number of payments have been successfully completed, the consumer will own the items.

The new lawsuit alleges that Aarons has breached its lease agreements by refusing to provide pay-off information to consumers and through other improper practices. The suit further asserts that the company has used unfair business practices, false advertising, and misrepresentations to induce customers to enter lease agreements that are not as favorable for the consumer as represented. The claims also include unjust enrichment. The case, styled Clark v. Aarons, Inc., is pending in the Superior Court of Fulton County Georgia and has been assigned Case Number **.

According to the suit, Aarons rent-to-own business model is in reality the extension of credit through consumer loans disguised as leases for the purchase of goods. The suit alleges that the difference between the market value of the goods and the total amount of payments made by a consumer constitutes interest. State usury laws, such as the civil and criminal usury statutes in Georgia, impose a cap on the amount of interest that may be charged by a lender. The suit alleges that Aarons repeatedly violates these laws.

Further, the suit alleges that Aarons deceptively markets its well-known offer of 120-days same as cash. According to the complaint, this offer purports to allow consumers to buy their furniture, appliances, or electronics from Aarons for their market value so long as the consumer pays in full within four months. The deception, as alleged in the suit, is that Aarons regularly and proactively attempts to prevent consumers from taking advantage of the 120-day offer by failing to provide them with their outstanding balance or pay-off amount in a timely and appropriate manner. If you wish to discuss this action or have any questions concerning this press release, please contact John **, Esq. by e-mail or by calling **.

When Aaron Rents came to trade out our fridge to repair the one I am buying from them, they ripped my kitchen floor and now no one knows when it is going to get fixed. It happened in August of 2011 and it is now November of 2011. They keep giving me the run around and said that the guy who did it would get fired. He is still there and he was the only one that was here to do the job. They did not have two men here to move a big fridge.

We are avid customers for the last five years. We have bought many items and still continue to do so. However, we bought a computer and since then we have had nothing but problems with the computer. Twice we called, twice they attempted to fix the problem and failed. Now that the computer is paid off, we can't use the computer, and they refuse to do anything about it.

You are my last hope. Please contact me or I will take further action, which I do not want to do. We paid for the computer in good faith and we expect to be able to use it. Please call.

We purchased a Maytag refrigerator and it stopped cooling. We still are making payments on it. When I called, Ryan said someone would be out here at 10:00 am. At 11:15 am, I called back and was told that someone would be here "in a few minutes". At 1:15 pm, I called back and got another time frame. We still haven't seen a repairperson.

Me and my mother went to the store on Abrams and Skillman to make a purchase and evidently, a customer was behind in payment. He came to make a payment and the store manager cursed the Hispanic guy out. He called this man ** and ignorant. We tried to go to another Aaron to get assistance, but unfortunately, no other store service our area. Now, she refuses to go to that store again. If someone from the corporate heard how this store manager raised his voice at this customer, he probably would have been fired on the spot. The customer did not defend himself and asked the manager "why are you talking to me like this?". The manager straightly told him it's because "he was ** for not making his payments and when I come knocking on your door, it is to come get my ** back".

My mom was so upset, she said he wasn't supposed to put the man's business out there like that. He should have called the man to his office and talk to him privately because we did not need to know that the man didn't make his payment and were just partial payments. I have never seen a manager conduct business like that and I hope I will never have to see this type of behavior and threats as well again.

I called Aaron about a month ago and told them something was wrong with my refrigerator and now it went out on 10-31-11. I called them at 8 a.m. and told them that everything was unfreezing and I have a grandbaby with me. The girl on the phone was not very caring. I said all my meat and milk were going bad but she said they can't get to me until 3-7 p.m. on 11-1-11. And now my grandson has no milk, no food to eat because everything we had in there is gone.

Let your payment be one day late and they are harassing you but if you need them, they are there for you. I should have stayed at rent a center--they did come out the same day if something went wrong. I'm thinking of going back to them.

I don't know who I can contact about this situation but Aaron's in Woonsocket is harassing my family and friends about something that my ex took out. Here's the story: my ex and I got a bedroom set. The guys delivered it and the mattress was cheap-looking so they came in with another one. The bureau handle just "fell" off the bed and was not put together right.

We called Aaron's and told them that they had to come and fix it; no one showed up. My ex left me and she called Aaron's to tell them that they needed to come get their stuff as soon as possible again. No one called her back. She called again and was told that someone would call her back--no one did. Now, we lived in a secured building, which they knew that in order to come in, you need to call first. The doors here are always locked that even friends and family can't get in unless they call first.

I got a phone call today from someone who wasn't even on the Aaron's papers saying "I just left Aaron's and they said that if we can get them into your building, we can have a few free months." Now, that is a breaking and entering, talking to people who know nothing about the stuff and I want no part of it. This is my place and my ex does not live here anymore. I would like Aaron's in Woonsocket, RI on Social St. to stop talking to my friends and family.

As far as the Aaron's junk goes, it went with her when she left. She called them to come get it and they did not. I don't know who else to take this to but I am tired of hearing about it. If the Aaron's store in Woonsocket, RI did their job right and came to pick up their stuff when asked to, then I wouldn't have to sit here and type this. But enough is enough. Next step is a legal action. My friends and family don't want to be involved and neither do I. Thank you.

My complaint is about the Aaron's store in Ahoskie, NC. First of all, it is a violation to discuss anyone's account with another person. The girl at the store in Ahoskie called my mother last month to talk about my account in detail with my mother, in which the TV is 3-4 payments from being paid. I have been having trouble this summer with my medicine being expensive and maintaining my bills. But under no circumstances an account supposed to be discussed with anyone other than the account holder. Then, to add insult to injury, I am on disability. I get my check on the 3rd of the month.

The girl had the nerve to call me on the 3rd of October at 8:30 am. The payment was not even late at this point. But she had a nerve. My check had not even been in the bank a good 10 hours, plus the fact that she called me early in the morning. I don't have a job. There is no reason for me to get up or have to be up that time in the morning. And I don't appreciate being called before 10 am. Then to make matters worse, on 10/08/2011, she called at 8am again. I did decide to withhold payments because I wanted to launch a complaint about the representative discussing my account and them calling before 10 am. I have told them previously not to call my phone and anyone in my relative list that early in the morning. But I guess they decided to be funny and do it anyway.

I told the girl on Saturday 1st. I hung up. She called back 2 times on the 4th call. I picked up the phone. I said, "If you continue to call my house early in the morning like this, I'm going to ** out." She said, "I'm going to ** you right back." I told her, "** I wish you would," and I hung up on her. Really it is bad enough that you call early in the morning during the week, then you are going to do it again on a weekend. If I don't get some satisfaction about this ordeal, I am withholding payment until someone does something. I understand business is business. But you are calling someone early in the morning and the payment isn't even due yet. And if I don't have it, you can't get it until I get it. After already basically paying for the TV, I have had it for almost 2 years. It is just shy of 2 months being paid for. Do you really think that I am going to give something up and lose all my money, and then it will be resold and Aaron's get paid twice for a TV? If I had took my dumb ** to Wal-Mart and purchase, I could have bought 3 for the price I paid to Aaron's.

I was a customer of Rent A Center for a few years. Recently, without notifying customers, Rent A Center was sold to Aaron and Rent A Center transferred my account without my consent. When I went to make my payment at Aaron, my balanced owed was higher than what my last receipt said from Rent A Center. Aaron has yet to make the corrections, but called for their payment which was not yet due. Karen hung up the phone on me when I demanded more info.

Trying to pay online from their website is a nightmare. They have it grayed out until they decide to turn it back on, then you are charged late fees. I am getting ready to initiate a formal complaint against them with the NC Attorney General. The merchandise is way overpriced and not the most current models. There are better places to do similar business transactions with.

I have rented both a laptop and washer from the Burlington store. When I went to store on September 2, 2011, the employee pocketed my payment. I have reported this to Burlington, Vermont Police. The Burlington Store has called me asking for extra payments and I refused to aid investigation, they are now threatening physical action. They want me to enter a new contract and repay in full. I have just 3 more payments on washer and 4 for computer.

Today (06 Sept 11), I had called the store manager to see if I could pay my full month at the end of the month. He was very rude and disrespectful saying that it was out of his hands. He said that the computers run the store and not him. It is up to corporate if I keep my merchandise that I have paid 5x the value for and have my living room set almost paid off. I am a single, disabled mother with a disabled child and I had never asked for help from them until now. But they don't want to work with me.

I had put all my deposit money and payments into the merchandise. I could have put on a better quality furniture and owned it by now. The money I have for food and utilities have been used just to pay my furniture bill on time. My disabled child had to do without stuff for him just so I would have the money to pay the outrageous monthly payment.

During the month of July, I had hit a hard spot financially as I am a disabled Veteran. I had called to see if there was anything they could do about extending a payment or even adding an extra payment on to the end of my contract due to the financial hardships I had experienced that month. There was nothing they could do, so they did a renewal and had me pay a payment and a half the following month.

My payments were originally on the 15th of the month, but, in order for me to get the renewal, I would have to have my payments put to the first. In a frantic struggle to not lose the merchandise after investing over $1,000 into it, I agreed.

Here it is August 2 and I get a phone call asking for a payment. I had forgotten that they had changed my payment date. I had explained to them my situation and that there was no way I could make payments on the first because this is when my rent is due. They explained that this could be changed, but I would have to go to the store.

The problem with this is the store that I had originally got the merchandise from was only about 10 miles down the road from me. It closed with no warning and they failed to even tell me that my account was now in Asheboro. So now I must travel 30-40 minutes to do any paperwork.

When I explained this, the accounts manager had said she offered that they could bring the paperwork out before, when I know for a fact they didn't. She continued to very nicely call me a liar. They then informed me that I could make a partial payment of $35 but were not completely clear on what this would do. When I began getting very upset and told them straight up they did not have any respect for the veterans of this country, she told me that she would no longer deal with me and I needed to deal with corporate from now on.

On a last note, all those signs about how they support our vets are a bunch of ** and I find it disgusting. I have received more of a headache than help from these people. And I am on the verge of sending the merchandise back after investing so much of my disability checks to have this small luxury, which helps to keep some of the demons away from when I served. Sadly, it is one of the only things that help to keep me sane at this point in my life.

I am not even a customer of Aaron Rents. Someone put my name down as a reference on an application. In July, I started receiving phone calls from a Jeremy at the Lawrence, KS Aaron Rents. His phone calls were in reference to a customer they are trying to reach. I have conveyed the messages but have no true way of knowing if the people in question are contacting Jeremy back. I am going to assume they have not. These phone calls disrupt the daytime sleep of one of my roommates. When Jeremy was told to stop calling and to take my name and phone number off his calling list, because we aren't even customers, he snickered and stated he would continue to call until the people he is trying to reach contact him. I told Jeremy that I considered this phone harassment and if it did not cease, I would contact the police. Again, Jeremy snickered and said I had threatened him. So I contacted the McLouth Police Department and filed a police report. I feel that if harassment of reference people for Aaron Rents customers is a standard operating procedure, then maybe I should tell all of my friends so they can decide to do business with more reputable companies.

On August 19th, I invited Aaron's to come pick up a merchandise I no longer wanted, but kept a TV which I intended to continue paying. Because I was late, they wanted the TV back as well so they sent a guy back to get it. When he arrived, I was in a serious medical distress due to serious heart conditions and my family called an ambulance. When he saw me lying on the floor, he illegally entered my home by claiming that he was a medic. He told my sister that I was fine, just overheated and possibly suffering from a heat stroke.

When the real paramedics arrived, they immediately concluded that I was a suffering from Supraventricular tachycardia, a life-threatening condition. He then excused himself to get out of the way of the paramedics by taking my children in the living room under false pretenses to "pray" with them. The Aaron's employee also had come on my property in his personal vehicle with his girlfriend, who told my daughter and nephew that I was just "faking just to not have to give up my merchandise."

When I was put in the ambulance, as my mother was frantically trying to get ready so she could follow me, he asked, "Hey, while I am already here, can I grab the TV?" I won't repeat what my mother said to him but she basically told him to leave. I think that their actions on that day borders with criminal behavior! It was against policy to pull up on my property in their personal vehicle, with someone who doesn't work there, lie to get in the house, work his way into my house using my children's distress and try to pick up merchandise I had every intentions on paying for! I am so angry and disgusted with the members of the Darlington, SC Aaron's!

First of all, I want to say I appreciate the workers at the store. The only thing I need is to be able to pay my bill online. They can't give me the website I need to go to.

I am not always able to go to the store. My job doesn't give me much time off. I prefer to pay online so that I won't continue to be late with payments. Getting this information is very important to me. Thanking you in advance.

I Bought a 60-inch Mitsubishi DLP TV from Aaron's roughly 3 years ago. My TV is paid off and a few months back, the picture started going out and we heard a loud pop, the DLP lamp light on the front turned red so we decided to replace the lamp. I called Mitsubishi and they recommended a few retailers in town, one being Aaron's. I decided I would just call them and have them order a lamp, everything went smoothly when I called the store, the girl I spoke with looked up my account information and knew already what to do, she said "they ordered the lamp and we will call you when it get into the store because we order them from another store".

A week went by with no contact, I called a few times and they said they would call me back after leaving me on hold to check the status of the lamp. I go into the store with my girlfriend, who resides with me, and ask about the lamp, the man helped me brings back an opened "lampsource.com" box that had been resealed with scotch tape. The lamp is free floating inside and the packaging has been removed it seems. The box also looks visibly old and on the way home we hear a little rattling. I didn't think much of it because I know there could be screws for the lamp or what not in there. We arrive home and I inspected the lamp with my girlfriend. We both noticed the lamp housing looks like it was used, but the bulb looked new so I figured I just want my TV working, "let's see if it works". I installed the lamp and my TV turned on for 10 minutes and then went out with a red lamp light.

I called the store the first thing next morning and told the store what happened, they were polite and sent a driver out to pick up the lamp, he said "oh yeah, this doesn't look right we should be giving you a whole new lamp, this looks old" then he took the lamp back to get me another one. I waited another week with no word, went into the store again personally and the manager came out of the office and said, " we need to talk, that isn't the lamp we sold you." I'm flabbergasted at this point, and responded with," are you serious?"

She proceeded to tell me that she and an employee opened the box, "that's the reason it was scotch taped, I did that" and that wasn't the lamp they gave me. At this point I was pissed off. I demanded my money back because of the way I was being treated, like I was the criminal. I then left commonly before things got worse on my part and filed a complaint directly with corporate informing them of how this manager treated me and that they now have my money and the lamp.

The guy on the phone with corporate was very nice so I said as long as I don't have to deal with that lady, I will take a new lamp or my money back, just fix my TV. I got a call a few days later from the manager's district supervisor, who started out the conversation with, "I won't give your money back I'm going to have to side with my manager and the employee who say that isn't the lamp." At that point I got irate and launched into mass talking, not yelling but saying everything I feel I need to about the situation. I questioned, why cant they just check the serial numbers that both the so-called new lamp and housing have, and the district manager says "that's the first time anyone has ever asked me that question". I was so pissed of and I said, " wouldn't that save everyone these wild accusations to begin with, and that I have never done business with a company who doesn't keep track of these kind of product and serial numbers and I don't ever want to do business with someone as shady as himself and the local store manager. I have been calling corporate every couple of days hence forth to check on what on earth they are going to do about this, to no avail. Someone please help me, isn't this highway robbery?

I have had several bad experiences with Aaron's in Winchester VA. And I would like the opportunity to warn others about their less than desirable business practices and extremely poor customer service. They will treat you like you are a parasite. I called my local Aaron's store yesterday to inquire about trading in my living room set for something else, because I do not like the set I just received from them 3 months ago. When I ordered my current living room set from them three months ago, they delivered all three pieces with tears in them. I had to wait two weeks for a new set. When I called them yesterday, the arrogant sales manager told me that the last set I traded in was brought back to the store in "horrible" condition! I absolutely was shocked because that is false! I asked him to provide me with documentation from the date it was returned to the store and what exactly they had to do to clean it. His reply was "I don't have that documentation." Of course, they don't because it's **! If you turn something in and replace it, any store credit you accumulate will only be good for used merchandise! Don't use Aaron's. Look online. There are thousands of complaints. I was shocked!

I went to Aaron's in Winder, GA to purchase a new (as what they call it) bed. After a mixed-up or two, the bed was delivered and it was used. I noticed how worn it looked. The delivery crew and the General Manager Jason assured me that it had been sterilized and was in a clean and usable condition. They were kind enough to drop off an allergen bed protector but I just noticed they've billed me $6 a month for it. Upon preparing the bed, putting on the allergen protector and sheets, I noticed it has several dark, crusty, recent stains on the mattress as well as rips and stains on the box springs. There is an old sticker that says: "Due 12/15/2009". They are actually asking me to pay almost $700 for a 2-3 years old used, ripped up, dirty mattress.

Picked out and set up delivery of furniture. Was given a specific date and time. Called on day of delivery to confirm delivery. I was informed the gentleman who set me up was no longer there and there was no record of my rental agreement. When I tried to reset the original agreement, I was told could not. I had originally requested a used love seat, lamp tables and a coffee table because that was all that would fit in my apartment and I could afford to rent. When I went to reset the agreement, I was told I could only split up a new sofa set because only a new love seat could be replaced in the store for the set. The day they delivered, they sent the sofa instead of the love seat and I had to wait for them to come back to take the sofa and give me the love seat. I was finally able to purchase my own furniture so I had them pick up theirs. I kept a TV stand because it was used and should have been paid for during the course of my contract. I was called several times to be told I still owed for the TV stand. I told them I was in disagreement and to have the store manager call me.

They must have done some research for my employment because they contacted my supervisor. I never gave them his number. He was not happy to receive that kind of call. He told me he was not my answering service. I called Aarons again with my cell # and specifically told them they were not to call my job. By law, if asked not to do so they had to comply. My supervisor was contacted again but this time my branch manager and director were informed as well. I called Aarons corporate only to be threatened with having my credit reported to if I did not pay. The gentleman that called actually had the nerve to apologize for my treatment and hoped I would come back as a customer AFTER he had threatened notifying the credit bureau. He also had the nerve to tell me the Aarons motto before he hung up. DO NOT ever rent/lease from this company unless you really have no other option and only if you have the patience to deal with their **

They sold us merchandise, switched contract and they came up to my job to harass me. They left messages that were unnecessary and vandalized my property. These people are ** especially Kirk, ** LOSER

patrick at the store sold me a laptop he said it had windows 7 it has vista , he told me it only been out 7mo its a 2008 & also told me it was a 64 bit it says it is on the sticker but it only a 32 bit. also patrack gave me a case for the lap top patrick put the laptop in the case & when i got home & open the case up to take the laptop out i found out that the caes was torn.

i called patrick & told him about the case the next day i called him about it had vista not win. 7 and then i found out it only had 32 bit not 64 bits like patrick said.

I called HQ in Alt, GA & told them about the things that was going on they called patrick & patrick told HQ that he never knew anything about it.

I told HQ that i wanted my money back that i paid on it & HQ told me that some one will call me from the main st. store in a vew min. to come out and give me the money back and pick up the laptop which was Wed. i waitded around no one called or came by so i call HQ back on Thursday 7/13/2011. and they told me it was up to the store. so i called the store and they told me that no deleavery person was there and nick would be out after the store was closedup today. 7/14/2011 I think that we need to get a cless law suit up so they Aaron's would have to stop this.

They beat kick ans scream at my door scare my kids.. Herass my boss at work try2 make me pay extra and took more money than told out my account

This is typical of Aaron's all over the US. I felt like I was dealing with someone from the Mafia. I would make my payment and 5 minutes later, someone would call me and ask when the next payment was going to be mailed. And then they said that they would send someone to my house for the next payment. From looking at these nationwide comments about Aaron's Sales and Lease and Rent-A-Center, their "collection" tactics are similar. You'd think it would be illegal to use threats and scare tactics, but these two companies use them all the time. I can't wait for the day when someone finds out this is happening, files a class action lawsuit against them, and we can put these crooks out of business. Don't deal with Aaron's anywhere in the US. It's appalling how they conduct their business.

I have been renting a lawn mower since possibly around March of this year. This is the second time it has broken down. The first time, an axle broke. Now it just won't start.

My complaint is their practice in sending out a delivery guy, first to confirm that the item is not working; and then the delivery guy leaving the item and coming back later to pick it up. Each time I had to call a day later to follow-up as to when I can expect the mower to be fixed. This time while asking the question, I was suddenly told that the person that was delivering the information via an associate had suddenly left for lunch and would get back to me when he returns. Well of course, I still have not received a call.

My feeling is that why waste time coming back and forth before actually fixing the item and then there's the lack of following-up from the manager. It is just uncalled for. They don't seem to have a problem with harassing calls from both the store and a 1800# when the payments are late.

Aaron's double charged my debit card. When I contacted my bank, the representative told me that she would have to send this to the fraud department. When the fraud department shared these concerns with Aaron's, they told the bank representative to tell me to come into the branch to be refunded. I then called Aaron's and Rich told me to come on in. When I went in the same day, they claimed the refund would have to be cleared from his district manager and Rich claimed he had just called him and was waiting for a reply. I followed up hours later, and Rich claimed he had just sent in an email to his boss but reports he just gotten off the phone with his boss who is reported to be in-between stores in traffic.

The following day, I went back into Aaron's and Rich states that he had received confirmation from his boss to refund the money. Rich claimed he did this and handed me a receipt stating 'store credit'. When this was addressed, Rich claimed all receipts states this. I called my bank to verify any pending transactions from Aaron's while still inside Aaron's store. No pending transactions were noticed. The bank representative told me to give it a couple of days. If there was ever a transaction pending, it should be in their system no later than Tuesday. Today is Wednesday and still no pending transactions because Aaron's never did it, but lied that they did.

I called them today and asked to speak to Rich and I was asked my name. When I told them, I was placed on hold for about 10 minutes, then another representative, Sam, picked up the phone reporting she was told the line was for her. I went back on hold. When Rich finally picked up the line, he stated to me, "Well, I don't know what you want me to do. I ran the transaction right in front of you." When I told him, "Is that all you have to say?" He responded, "I can call corporate, but I don't know what that would really do."

In November of 2008 I went to this store location and leased a laptop computer. I was good on making my payments until about February 2009 when my house was broken into and as a result the leased laptop was stolen. I contacted the store manager and supplied him with a police report and the investigating officer's name. In March 2009 the store manager authorized without my knowledge one of his employees to charge my ATM bank card. I quickly put an end to that. Shortly after that, the delivery drivers began showing up at my house when I was not home. I began getting threatening phone calls and reports from my neighbors that there were individuals pounding on my door and looking in my windows. One day when I was at work, I received a phone call from the alarm company informing me that my house alarm was going off. I rushed home to find a delivery driver standing at my door. Upon entering my house I found that the driver was beating on the door so hard that he knocked the sensor of the door and onto the floor.

At that point I told the driver that no one was to step foot on my property from their company again. Now here we are in 2011 and I receive harassing phone calls from a so called Investigative company that was obtained by Aaron's in order to find my location and information so that I can settle a balance of 176.73. The lady proceeded to inform me that she was with Peter Simmon and Associates and that I needed to take responsibility for my debt. However what Aaron's failed to mention to her is that the debt was repaid and that the 176.73 is the amount that was racked up on their behalf as a result of their delivery driver making three trips a day despite the fact that they were well informed that I no longer had their product in my possession. Aaron's and their employees are nothing but crooks and they should be run out of business.

I went to rent furniture and the one in the sales paper wasn't at the location. When asked if they could get the furniture, I was told by Katrina and assured me that she wouldn't be able to get it for me. When home thinking about the second option, I was forced to choose because of my schedule. I noticed that the receipt was stating a remaining balance higher than what was discussed. I called back the next day to discuss remaining balance difference and a representative, by the name of Jennifer, asked which set did I get. I told her about the first option and that I wasn't able to get because no location had it. She responded with she will see, what she can do, and give me a call back. She called back with the date and time to deliver the first option and the changes on balance.

When furniture was delivered, they sent only one guy to deliver a sofa, loveseat, two lamps, coffee table and two end tables. The delivery driver was having a hard time getting the furniture in the home so I asked if he needed any assistance. The delivery driver responded, "No, I will call for help." After making the phone call to his General Manager, Katrina, he asked for our assistance. I assisted him and noticed that the leg on the chair was broken and the coffee table was chipped. I contacted Katrina, the General Manager and she responded, "I could just transfer account or have you return furniture. I responded that I only want to replace the coffee table because the delivery guy fixed the leg on chair. Katrina stated that she is not going through anymore hassles. We could just return the furniture and receive a refund and that the account can no longer be transferred to another store.

The next morning, I was awoken by a phone call from Katrina. She stated that she will have the police come with her delivery crew to pick up furniture. My better half doesn't want to return the furniture because she fell in love with the suit. I asked to speak to the Regional Manager and was told that he would give me a call back. Ray, the Regional Manager, if its his name, called back and stated that he no longer wants to do business with someone who has threatened them. I responded with saying what threat? I wasn't told what threat.

I called corporate to speak to them about a complaint. A female answered the phone stating that I would have to speak to the regional manager to see if the issue could be resolved. I waited for a return phone call for about one hour to one hour and thirty minutes, but no return phone call. I called another Aaron's store and the general manager there stated that the regional manager should have listen to both side and not just take the general manager of that store side and he would look into it and give me a call back. No call from him either.

I called corporate back and they stated that because I supposedly threaten Katrina of shooting her, they no longer want to do business with me. During the call about the one delivery driver and myself having to help deliver my furniture and my complaint about the broken chair and chipped table, her delivery driver was at my home listening the whole time. She made up these allegations to cover up her poor customer service and negligence of their policies and procedures.

I injured my back lifting. I am being told to return the furniture for a refund but I'm not being reimbursed for my work, and my better half is on the agreement as well, she works long hours and has to make time out of her work schedule and rearrange her plans to receive her refund which she paid the first month down with a debit card. She's also been delayed to finish her paperwork to further her education because of all the back and forth with this company. My family is embarrassed from them saying that they are having the police escort them to remove furniture. My residence will be frowned upon for having the police come to the neighborhood by the property manager.

We purchased some furniture from Aarons in October of 2010 and they broke the furniture. So, they said that they will bring us some new furniture on November 4, 2010. That day came around, and we still did not receive our dresser. So, we decide to pay them a visit to see what the problem was, and they said that they have the furniture in the back and they will send it out that Monday.

That Monday came around, and we still did not receive our dressers, so we paid them several visit to see we are receiving bad customer service until we just gave up. On March 11, 2011, we finally receive the dresser, but my sister is missing the mirror on her dresser. Danielle, the person who was supposed to help us with this problem, is avoiding us and giving us the run around.

On January 15, 2011, I purchased two pieces of office furniture and started an agreement or lease on a third piece. I requested to have the furniture delivered on February 1, 2011. I called the store on Monday, January 24, 2011, a week before the delivery, to set up an official time. The date was set for January 29, 2011. No one bothered to call or say anything. I called at 2pm to verify that they were doing the delivery. I finally spoke to Anthony who asked me to call back around 3pm or 4pm to see if they were doing the delivery.

I was on hold for over 23 minutes before I called Anthony on another phone and he answered. Of course, they were not doing it. A delivery has been scheduled everyday since, except Sunday. No ever bothers to call or communicate if they are on the way. I always call around 5pm to check in with the store, naturally no one knows anything. I waited in my office until 7:30pm on February 2, 2011, before someone called to tell me they were, yet again a no-show. I do not want the furniture and demand a refund. I do not want to do business with such a sloppy company.

We have been customers of this company for a couple of years. We paid our TV off and got a PlayStation3 and another TV for our children for Christmas. On Christmas morning, my 6-year-old son opened his PS3 from Santa only to find we couldn't play it. The cord, which charges the wireless remotes, was not in the unopened box! So, we had to wait till they opened on the next day to get it! It should have been included! Two days later, the PS3 stopped working! We took it up to the store. A service rep told us he was tired of us complaining! Really? We paid good money for this. To be treated as if we were nothing and be talked to with no respect pisses me off. I have been in the service industry for 14 years. If I were to say that to a paying customer, I would be fired! It is uncalled for and I just want to make that clear!

I was three weeks late on my ref that I have been paying on for almost two years. They have been at my door, banging on it as hard as they could, yelling I know you're in there. This street has about 30 houses, all my neighbors has heard this going on and they said they would never rent from Aarons. Robert was yelling and cussing they were looking in my windows and scaring my son to death. They will get the ref but I am going to do my best to see no one ever rents from you guys again. also for two days they parked their truck in my driveway so I couldn't get in my house. I had to call a police man to make them move. Is this the way you do business? Bad.

Today I realize that on my itemized transaction mailed to me from my bank that Arrons has withdrawn from my card without my permission. I called and Henry told me that I signed a paper that gave them the right to withdraw from my card in June 2010. So the question is why was I was told on September 2010 that I was behind payment and I had to pay $300.00? I did not know that I wasn't behind. Even now December 2010. I called and question today why my card is being charged $66.23 every month since June 2010. I also was told today by Henry and Steve that I was not behind.

I leased a section from Aaron's. I've been making payments on them for about 18 months. I was late this month so a young man comes to my house knocking the door down. He doesn't care who is standing in my house when he walks in and tells me that I'm passed due on my account. I sat and spoke to him and told him that I would like to speak to his boss to see if he could give me a payout so that I can be done with them. The manager never called back ever! In the next few days, a lady calls my home being extremely rude as if I was a criminal that tried to rob them.

I told her that this month was a bit hard for me and that I couldn't come up with the payment for a couple of days. She tells me that it sounds like a personal problem so I ask to speak to the manager. She tells me how she is going to have her guys' pick it up in five minutes. When she transferred the call over, the manager picks up and says "Yes? '' I asked his name and he turns around and says, "Well, you asked to speak to me, you know who I am". Wow! How rude can they be?

Well, I know we were back and forth because I couldn't make the payment on time. He tells me on how that's not their problem and I should go and borrow the money from someone to make the payment. All of a sudden, there were all these new rules and regulations that they were trying to re-enforce on me. Mind you, I only have about three months left to pay the sofas off. They kept threatening me on how the stuff is still theirs and they can come and pick it up whenever they want. He made it his business to say how he runs that whole Aaron's store and everyone has problems but that is none of his business. I let them know about their attitudes. I don't know how they let people like that deal with customers.

I financed a Mercedes Benz that if I was to be late on the payment. Guess what, it's a $40K car and they don't treat me like that. Aarons has the worst customer service ever! That will be the first and last time I will ever purchase something from them! I will make sure to tell everyone! This is not the way to treat anyone!

I leased a 60inch TV from this store on a monthly basis. I was living with my family at the time, and 1 month after I rented the TV, they had to move. So, I moved to my own apartment. I was told that I should not move the TV myself, it would void the warranty. So, they scheduled a day to pickup and deliver it to my new address. It was almost two weeks later, they finally picked it up, then took it back to the store. Approx.3 or 4 days, they called and offered to deliver it to my new address as first agreed, I said yes I would like to do that as I had paid the first month in full and when they brought it back. I paid the next payment the next day or so.

A few days later, I was arrested and in jail a little over a week. While I was in jail a neighbor called and asked them to pickup the TV. I was not aware of this until I got home. My payment was paid in full, and not due till the 1st of the following month. I was released about 2 weeks prior to that when I got home I called and asked them to bring it back. They agreed, when it did not arrive I called and was told they could not bring it back until I came and talked to them. I went to the store the next day and I was told they could not allow me to have the TV because of my charges. I have not even been found guilty yet and was not refunded any of my money to compensate for the difference. I feel this is discrimination and I was treated very unfairly and would like compensation for poor service and unfair treatment.

I bought a bedroom set from them on 03/04/10. I have been making my payment on time since I bought the furniture. About three months after I bought the furniture, the bed that I bought with it started to shift. The pillow top was coming apart in the inside of the casing. I called Arron's to complain and they came out a month later to check it and said that this wasn't the first bed to do this. They had had other complaints. I still own the same bed and they never came out to give me a replacement. The bed is so bad in condition that it is literally falling apart. What can I do to get my bed replaced? I have overlooked there contract and it doesn't say anything about what I could do nor does it say anything about the faulty furniture repair or replacement.

On October 1st, my house was broken into. When the police arrive, I called Aaron's store. At that time, a rep. named Omar gave me the serial and model number of the 42 inch Phillip flat screen TV that was stolen from my house. I was told by the police it will take 10 to 15 days before a police report will be ready during this time Aaron's rep. Omar continued to call and say he needed the police report in order to give me the fair market value.

On October the 12th, I contacted Officer Hank ***** and told him about my situation. He said the case is not closed but he can provide me with a list of stolen items. On Oct. 13th, I was able to pick up the police report and I immediately went to Aaron's store to give them the police report. At this time, I was told by Joe whom acknowledge to me he was the account manager that he could not give me the fair market value. He would have to deal with the claim adjuster.

I said okay and gave him the claim adjuster phone number and name. Mrs. *** acknowledged me that they would not give her the fair market value or the sign lease agreement. She also acknowledge to them that she does not work for them. Joe did call me and said I could come and pick up a copy of the signed lease agreement. When I went to pick it up, they did have a signed copy but they gave a gen. copy with figures on it. They said the signed copy was with corporate.

I later found out all copies or lease agreement are kept at the stores in which they are signed. Then they begin to call me asking me for a payment. I told them at this time I should not be doing a payment. I should be settling the account. They have given me all types of figures. I have tried several times. When Joe has called to settle the account, he finally said I have $880 invested into the TV, only 50% of the payments goes towards settling the account. Joe acknowledge to me that I still owe $749. I told him that this is not the fair market value. Finally today, someone named Chris who stated he was a region manager who sounded like Joe stated I owe $450 in order to close his books. He said this is the book value. I state to him this is still not the fair market value for this TV. The lease agreement clearly states at the time the property is lost or stolen the fair market value should be given and it should not exceed the total cash price. The total cash price is $1169.99.

One of my patients is renting to buy a TV from Aarons. Now they where told from day one, I was just a reference and under no circumstances to call me over his bill. Every month, they call my cell phone while I am work to the point they have done it every month that I now is aggravated. Then I called my patient and his family tell me that they call them every month to not call, to even take that number off for over six months now and again they do it every month. But today the women was absolutely out of line.

He also told them when they made the deal with my patient that he does not get his SSI check until the 3rd of every month and that at the latest it would be paid on the 5th of every month. They where so helpful and agreeable to that then and holding the pen for him to sign now every month they call on the 3rd or 4th complaining. Not even telling him 3 months ago that they even moved. So no longer can his family go and drop it off. They have to mail it. I know one thing, I would never advise any one to rent anything from Aarons. They will harass you the entire time and are very rude and nasty especially the women at the cocoa.fl. at bird plaza .

I am renting an all-in-one computer from Aarons Rents here in Brooksville, Florida. I have been having issues with my health, and have been hospitalized twice in the past month. I am late on this month's payment, and told two different Aarons associates to take the computer, they did not. Now it's the end of the month, and I get a letter from Camille informing me to return the merchandise since I haven't held up my end of the contract. So I had my daughter call and tell them again to come pick the computer up; I was at a doctor's appointment.

When I got home, she and my son said that Camille told them they would not come pick the computer up until I made the payment. What is that? I told you to come get your merchandise after I got a threatening letter to be turned into the corporate office. If I don't return the same computer that I had already told two of your associates to take, and they said they couldn't. Now the manager, Camille, tells us she will not pick it up until I make a payment?

I think it's time to get a lawyer. I had two nurses at my home. When Aarons refused to take the computer weeks ago, I had my son, daughter and two of their friends here, who heard Camille on speaker phone say that she would not pick up this computer until I made a payment. What kind of company is this? They threaten me with a letter, then they tell me they will not come and get the same merchandise that they are threatening me about? I will never do business with Aarons again, neither will my entire family. They know my health problems and this un-needed stress is not helping any at all. What kind of business threatens you with a letter, then when you call them to get their merchandise, they tell you no, they will not come get it. Does that make any sense? Now I'm going to check with a lawyer in the morning because it seems like since they refused to take it twice and they refused to come get it a third time, then they don't want it, and for all the aggravation they've put me through, it should be mine.

Because they should've taken it the three times I told them to. You can't get the money out of my blood-sorry. It doesn't work that way. Aarons should be ashamed to have people like that working for them. After I check with a lawyer in the morning, I'll see what he tells me to do, just seem like they had their chance and refused three times, so they shouldn't get anything now. How's that for customer service? Try to return their merchandise and they tell you no and then threaten to turn it over to their cooperate office for prosecution? I'm so disappointed.

I purchase a laptop computer for Aaron's on August 3 2010 October was the first time I was late I was five days late. They tried to repossess the computer the manager was very rude accuse me of not trying to pay my bill try to steal the computer telling that my job does not pay enough that why I can't afford the computer. Now they are telling me that I have until October 31 to pay them $600 or the computer was going to cost me now $1400 dollars Aaron's is very rude store mafia style antics don't get involved with them I already pay them $500.74 that are criminal with licensed.

They are calling saying that I owe them money on 10/01/2010. But on the paper that I received, it says that it is due on the 10/15/2010. So they called my house and was very rude telling me that they want their furniture and they guessed that my daughter will not have a bed to sleep on that I will have to let her sleep on the floor in some blankets or something. They also said they really didn't want to do business with me, they did it out of the kindness of their heart. I felt like they were picking and trying to get something started. I am wondering how can you say the payment is due on the 1st of October when the information you gave me is saying it is due on October 15, 2010. I need some information on what I should do.

They are calling and saying that I owe them money on 10-01-2010, but on the paper that I received it is saying that it is due on the 10/15/2010. So, they called my house and were very rude. They are telling me that they want their furniture and they guess my daughter will not have a bed to sleep on and that I will have to let her sleep on the floor in some blankets or something. They also said they really didn't want to do business with me; they did it out of the kindness of their heart. I felt like they where picking and trying to get something started. I am wondering how can you say the payment is due on the 1st of October when the information you gave me was saying it is due on October 15, 2010.

I need some information on what I should do. The physical damage it resulted was that I lost my temper and things got out of hand. But if someone tells you things like I guess your child will be sleeping on the floor and you will have to wrap them up in blankets because we are going to get your bed one way or another, what do you suppose to do or say?

Two years ago we purchased a Philips 46-inch LCD with Ambilight from Aaron's Rent-to-Own, store location: Co528, Durant, Oklahoma. TV was great. I had a few payments left on it and it began to have playability issues. At this time it was still under warranty. Aaron's came and got the TV. Two weeks later they brought it back said it was fixed. Well it wasn't, so they loaded it back up and sent it back to their repair center, which is in Oklahoma City.

Another two weeks go by, they bring it back and we hook it up. Not repaired! So they took the TV back to their store where it sat for one month. At this time they were having store manager issues and my TV was forgotten. One of the tech's from the store decides to send it to a private repair center, where they have it for over a month. No one calls. I called the store and talked to the new store manager and he had no idea what was going on. So I personally call the repair store. After finally getting the name from the tech at the Durant location, I talk to him and he said, "Well, I haven't got to look at it."

Now we are at one month and 20 days. I let him know what the issue is with the TV. He said he would look at it. Three more weeks go by. I now have been without the TV for 2 months. I only had two more payments (over $2200.00) and no one has a clue. So I find the head of the store management positions located in New York. I called him and he is outraged that no one has done anything about the TV. He told me to call the Aaron's hotline. The next morning I get a call from Justin ** who is the Aaron's regional manager for the area. I tell him the situation. I tell him that some repair center in Howe, Texas has my TV. He says give me a couple of days and I will get back to you.

Week goes by and I call. The store had picked up the TV and sent it back to Oklahoma City and that the TV was deemed not repairable. They were sending me a used TV of that quality. I then advised them that the TV was still under manufacturer's warranty when brought in and that I hoped their service guys were Philips reps. He said they are. I asked why is Philips not the ones replacing the TV due to their warranty. They didn't have an answer for that. Now it has been 4 months. Philips deemed the set not repairable and sent Arron's a credit.

Now this only took 1 week (first of September) for Aaron's to get the credit. I personally talked to the Philips rep that said the credit was issued. Now it has been 5 months that I have been without a TV that I paid over $2200.00 for. Not once was I ever called in this 5 month time. I had to instigate every contact made. I was told yesterday that a credit was issued for $999.99 for the TV they scraped. Justin then lets me know that he has to look at the price of the credit because he didn't want to ** the store out of a new TV or their profit margin (his exact words). He had the gall to say I need to be fair. I was upset but I remained calm.

I then called and asked the store manager since we have had so many problems, we could use the credit toward a new TV. I added that since we have been very understanding and calm about this foolish way that Aaron's has handle this situation, they should offer the TV at the employee's discount. The store manager said I am surprised you are even thinking of continuing business with Aaron's. I told him well we have used Aaron's to purchase most of our household furnishing, and until this it has been quite enjoyable. The store manager told me, "I don't have a problem with that; I think it's only fair." Let me run it by Justin, and I sure he will think the same.

Well, let me tell you what that ** said, "I will not lower the regular retail price under no circumstances." I cannot believe after all that I had to do to get the TV looked at by Philips so their warranty would handle it, he wasn't even offering some help. I don't want a free TV. I'm just upset that I have paid the Aaron's company $2200.00 for a $999.99 TV Justin is afraid of losing money.

I would sure hate the owner of the Aaron's corporation to find out this ** is losing good, loyal customers over $450.00 that is the difference between the employee and retail price. After making a full 100% profit on the one before and I don't even have it. And the dumb ** doesn't realize if he would have treated us with some common courtesy, we would be right back in there in less than a month buying our daughter's bed. Justin, you are what we call suit with skindoes your family know what you do? Bad thing is you don't even care! I am having a nervous breakdown. I have yet to receive any acceptable remedy to this situation.

I have rented from Aaron rents numerous times. We followed Steve from First American and always had good service until Steve left. We decided to go back and get a 65 inch TV. That's when everything went downhill. We went in to get the TV and they informed us, my daughter had bought a computer from them and they put the charges on my account. So to get the TV I went ahead and paid it to get the TV, which I still feel that was not fair because I did not authorize the charges to be put on my account. So we got the TV. Three months after getting it, it quit playing. They took two weeks of fixing it but still wanted their payments on time.

After 4 more months, the bulb went out. It took 4 weeks to get that replaced. We asked for a loaner and they said they did not have one and Jason said a TV was not a necessity. But still again, they demanded payment when we could not use it. After all of this, I paid the account out in July 2010. When I did I ask Micheal to send the payoff papers, they never came. I called and spoke to Angela and she said if I wanted them come and get them. They do not mail them.

I asked about the warranty since I paid it early and she said it would be covered for 6 months. So here we are, in October it quit again. I called the store one more time and they informed me that Angela was wrong it was only covered for 60 days. I also had to call 6 times and they told me Kevin would call me back which he never did. I got someone else to call and used the reason that they wanted to rent something and then Kevin came to the phone to tell me he cannot help me in anyway, that I should have bought a extended warranty. I was not aware that they offered that or I would have surely purchased it on a TV that I have almost $3000.00 put into. Needless to say, after a washer dryer bedroom suite computer, I would think they would want to help. But you can bet, I will not purchase anything else from Aarons ever.

I bought a TV 32' 720P LCD TV on 9/30/10 for $479.99. I used my credit card. It turned out to be used and on business mode. I took it back on 10/2/10. I got a letter from the salesman stating that they received it. I went to Target and bought a new one for $379. I have been getting the run around ever since. I spoke to Bennet the store mgr. He said it had to be approved by the main office 10/5 and I haven't heard back so I called again today 10/8 and was told that they will call me back. This store and the people that work there are dishonest and took advantage of me. I am still waiting for my credit.

I make all my payments and have a receipt that says my bill's pay date is 10/15/10. I made my payment on 9/3/10. Now, they're telling me that I owe a month and a half. Half a payment because they are charging me too much in late charges. Now, they said that carries a month behind that's why I owe this money. They keep calling everyday for money that I don't owe. If I owe them, I would pay them. But I don't owe anything. This small loan, rent company is cheating people of their money in Greenville, SC.

I rented a Dell computer and the last month before I finished all payments, the screen cracked. I was told by James to bring in the computer and he would send out for an estimate. This was in March 2010 and I have not received an answer and they refuse to give me an answer. I have called numerous times and left messages with no success. It was written in the notes regarding my laptop that when the estimate came back I would be able to add the total amount of repair to be spread out over a few months at $75 a month. Since James says it is no longer available as I have already paid my computer off. This is still not the problem, they still have my computer almost seven months later and refuse to give me any answers as to why my computer is not fixed or returned to me.

I am very upset I have only had this TV 3 years and it is not working. The sound is there but no picture and then it just cuts off. No one told me I only had a certain amount of TV hours before the TV goes out. I spent over 2,000 dollars for this TV and I don't have money to be replacing bulbs or TV repair because I am unemployed right now. I am upset and I feel something should be done about this. Now, I have to figure out how I am going to get another TV for my family to watch. Mitsubishi, this is really bad business. I can't believe this TV is not good quality.

I began a lease to purchase several months ago. When the items were first delivered it was the wrong set. After 3 months the issue was resolved. One night at about 10:30 PM, David came to our door and we were taken back due to the time of night and the fact that he didn't knock but he was peering in our window at the door. He told us we were late on our payment and needed to pay immediately. Well, the payment he had was quite a bit more then we had agreed. He said he would get to the bottom of it with the store manager Chris, but to only go through him because Chris was "wet behind the ears" and didn't know what he was doing.

Finally, after we realized that we weren't getting credits for the payments (besides the one check we had written) my husband had enough. This is when Chris the store manager stepped in. We felt we had gotten everything settled and would try and continue the business relationship we had with Aaron's. Then only 4 days later, while I was gone, my husband was in the shower and heard someone beating on the door.

When he finally got out and dressed, he saw a vehicle in our driveway. My husband went outside to investigate to find David down 3 houses talking to what we found out was the 3rd neighbor he had went to. Our neighbor told us that David had saw in him in his driveway and told him we were thieves, bums, and liars. He had said that we were worthless pieces of **.

We didn't know this until afterwards, but when my husband was walking towards David at the neighbor's he heard a curse word and told David to get his car off of our property immediately and to not return. So David went to his car and my husband stayed to discover what David was saying. While walking home our neighbor directly next to us came out and said that he had came to their house as well. Two days later, while I was at work and my daughter and little sister who is 15 were at home, David returned to our house in his personal vehicle again and began beating on our door. My sister said after about 5 minutes she knew he wasn't going away, so she went to the door and said that the adults weren't home to please come back later. David then proceeded to tell my daughter and sister to stop lying and tell me to get outside.

When I got home they were extremely upset. That was it. I began looking for a new home so that this employee would stay away from my family. To scream through my front door like a lunatic is unacceptable. I had already complained to Chris the store manager about David's visits, the hours he was arriving at our home, etc., but nothing changed. I looked for a corporate number but the only option on their site is an email. I didn't want to email, so I didn't. I moved on September 14, 2010. Today, September 22, 2010, I took my son to school as I do every morning. As I was walking out, I came in front of David who was holding a little boy's hand and walking. I didn't see him at first. I was texting and looked up to see him. I continued walking as he began screaming: "Have you got your court date yet, you stupid ** you and your punk of a ** husband?!"

He continued screaming, but I just kept walking. My husband wasn't with me and I didn't know what to do. I immediately got my cell phone and called my husband who is over 1000 miles away working. Then I got on the internet and searched for their corporate phone number and called it. I was still in tears, still furious, and didn't know what else to do. I filed an issue complaint, which she said she made urgent and that someone would contact me within 48/72 hours. I am terrified to go to the school alone. I don't know what else I can do. My son is only 4 years old and I am just beyond myself is how else to ensure our safety from this man. We moved. We are in complete fear for our safety. He is following us. He is harassing me at my son's school. I don't know what else to do.

My fiance and I have leased and paid off two items from Aaron's, an hp laptop and a PS3. Our experience up to that point had been a pretty good one, except for the fact that we always made our payments on the 3rd of the month, which was in the computer, but yet we always had an associate calling us on the 1st telling us that our payment was due. Anyways, we decided to lease a TV from Aaron's in Jun of '09. When the associates came to deliver the TV, they set up everything good, and the TV showed a great picture.

After the associates left, we began having problems with the TV (the remote would not function properly, the TV would cut on and off by itself, the quality of the sound of the TV wasn't as good) so we called Aaron's and they delivered a new TV the next day. The associates who delivered the TV told us that is was brand new and that they were out of used ones but that we would still be charged the price for a used TV ($88/month). When we went to make our payment in July our payment had went up to $95 but we paid anyway because we were satisfied with our product.

A couple of months later our payment went up to $110 a month and still we continued to pay it. In April '10, my fiance got laid off and we started having to make payment arrangements. Up to this point we had been on time with all of our payments. We kept our arrangements and caught back up on our payments. In June, we began to move and while we were moving someone broke into our house and stole several items including the TV. I called the police and filed a police report and then notified Aaron's. We then came into the store and talked with the GM. We showed him the police report but he really didn't even look at it. He then told us that we still had to pay for the TV because they didn't have insurance on it and that at the beginning of our lease they told us to get insurance (which they did not.) So we told the GM that we would try to make payments on the TV but we didn't understand why we had to pay for a TV that we don't even have.

We asked Aaron's to please work with us considering the fact that we were good customers who had paid of two items with them before and the GM said that he would. We made sure we let the GM know that it would be hard for us to make payments because neither one of us was working and he said he understood and he would try to work something out with us. So July came and they sent out an associate to our house to collect the TV, I was like, "What TV?"

Our TV was stolen back in June and I had showed the GM the police report. The associate acted as if he was surprised to hear this and then got on his cellphone and called another associate. I could hear the other associate saying that we were supposed to have paid the balance of the TV in full as soon as it got stolen, which was untrue. I had never made any arrangements like that and I asked how was I supposed to pay the balance when I wasn't working and that we had been doing the best that we could paying them monthly with what we had, when really we are paying for something that we obviously don't have.

The associate said that we needed to come in to the store asap to discuss our balance and we told him that we did not have any money or any gas to drive to the store because the store was in NC and we lived in SC. The associate called the store again and talked with someone else, while on the phone he asked us when we thought that we might get to come in and we told him, so then he left. About a week later they came again and we went through the same thing(a different associate acting as if this is his first time of being notified that the TV was stolen). While all of this was going on we were still making payments, no they weren't the $110/mo that was due, but we were trying. This has been continuing to happen. Since then, they are coming every week.

A couple of weeks ago, they came when we were gone and left a tag on the door knob. We then went to my aunt's house to use the phone (because we don't have a house phone) and I told them that we would be coming in soon because I was expecting a personal check from a friend. At this time the associate began to lecture me on how we don't come into the office or call the office very much. I then explained to him the economy is bad and not everyone has a job like him that we don't have a phone and we try to contact them every chance we get, and that we've been having problems with our car. The associate then got a nasty attitude with me and rudely told me that a pay phone only costs 50 cent to use.

I then explained our financial situation to him again, and told him that we would be in asap. Since then I have had messages from friends and family saying that they are threatening to press charges on us for theft. This is ridiculous that they are trying to force us to pay for something that we don't have and I am no longer going to continue to try to pay for it. I have a police report stating that the TV was stolen therefore I don't have it in my possession and I am tired of feeling harassed. If Aaron's want to report it to the credit union I do not care anymore, I just want them to quit harassing me about something that I don't have. And for all of you that are considering leasing from Aaron's, I am advising you not to. I haven't heard anything but bad things about this company and this company is only greedy for money and will do whatever to get your money by all means necessary.

I got 5 couches that were damaged and they couldn't handle the situation. They did nothing for me. They were supposed to give me some money back and they did nothing. The materials were chipped or coming apart.

A friend and I leased a computer, the computer would not hold a charge so we took it back, they offered one until they could fix ours, but we didn't accept it. We wanted ours because it had our business things on it. When we called week after week, they kept saying they would call us back because they had to see what was going on with the account. Three months later, we got it back. Well it still didn't work so I took it back to Aaron's, " the one we got it from" told them we were going to "Premier" and returned it in the same condition they had given it to us! No scratches! Now almost 3 years later, they are coming back saying it was never returned and my friend is sitting in jail for their mistakes!

I recently moved to Fayetteville, NC from Alabama. Now I had furniture from the Aaron's there and paid for and received amazing customer service. Now the first time I went into the Aaron's here, it is on Pamalee drive in Fayetteville, my husband and I walked out because we were never greeted to begin with. I called back and the young lady named Tabitha answered. I questioned her about the bedroom set we had looked at and her answer was, "Well, I don't know because the sets get moved around". I then asked who would know and she huffed and said, "hold on" very rudely.

She came back and said I have to come back in the store and pick it out and when I went inside, it was still in the same location, where as it never got moved like she said. Now I did pick out a brand new set and she said I would get the bedroom suite off the floor because they didn't have any in stock and she reassured me it was brand new. And when I had picked out the furniture it should've been same day delivery because it was only 12noon when I was done filling out the paperwork. Now I got told that they would deliver it the next day (Friday) between 11am and 3pm.

I called at 2:30pm the following day to be told that their truck broke down but yet they don't call people to let them know they weren't delivering my furniture. And yet again it was Tabitha who I spoke with and got a very rude experience with her and I said that I wanted a refund because of her rudeness and how they couldn't do anything they said they could. Well her response is, "If this is a problem, you can come pick it up yourself" as rude as she could be. Then she put me on hold and came back and magically said, "Oh, we can deliver them today".

Well after they delivered the furniture, the young man said on his way out, "Oh, I'm sure you heard about our truck problems by the way", which was a comment not needed. Well my husband and I then go look at our "brand new" furniture and there's nothing new about it. There was wood chipped out on the big dresser and paint chippings on the others and they all had gashes in them looking like someone scratched them with a screwdriver. There were holes in the paneling on the back and my "brand new" mattresses had a big tear on it. Needless to say, I'm not happy at all. The delivery drivers never even gave us our receipts.

Then I called back to complain and the assistant manager said they'll pick it up first thing on Monday, and Tabitha had told her we wanted used furniture which was never the case and even used, "I'm sure Aaron's never wouldv'e sold this crap". Well they hadn't shown up by noon so we went up there and the manager said it would be picked up tonight at 7. Now its 8:51pm, Monday night and they said they're scheduled to pick up my furniture tomorrow, after I spoke to the manager today in the store who had said she wouldn't even be there today and she said I would get a full refund.

Well, I'm now without my money and have damaged furniture in my home. The delivery guys also left trash all in my yard. Well the manager asked where we lived and they said they thought our house was on base and they're the ones that delivered before so they are playing games. I ended up getting furniture from the other Aaron's on Hope Mills road and their service isn't good either. One the young ladies never greeted us either until some employees came back from lunch and told them to come over to us and the girl looked like she was zoned out on something.

She wasn't listening because just like Tabitha, she put us down for wrong furniture which was only the mattress and boxspring so we have to wait a week until the rest of the furniture comes in Friday, and we got supposedly same day delivery and they said they'd be here tonight by 4pm and it's now 9:03pm and no furniture is here. Surprise, surprise.

Every time I call, it's a problem with these people and I want something done about this. I am trying to get the president of Aaron's contact info because I'm taking this the highest I can go. My husband has taken pictures of all the furniture. This is ridiculous. And its 9:17pm and I just called the Hope Mills location to see where my furniture is and no one answered and they never called to say they were not delivering tonight.

So now I'm highly upset and I don't even want to pay for my furniture and don't feel like I should after what I've been through with not one, but two locations. I've never experienced customer service at its lowest and I believe Aaron's should now be on the top 5 of worst service ever and it has left a bad taste in my mouth. I even had taken off Friday for this and I am more than upset about this and I'm sure you understand why. They also scratched my newly painted cream walls when moving things in. I'm at home with torn furniture and missing $200 from my bank, being they were supposed to refund me for the damaged furniture and then $60 something from furniture never delivered.

For about a year now, I've been paying on a 32-inch LG Flat screen from Aaron's. Up until recently, I've always received good customer service from this location. I failed one payment behind as of 7/15/10 on my account. I wouldn't have any funds available until 7/30/10 when I got paid. On 7/30/10, I went online to look at my bank account and noticed an unauthorized payment from Aaron's. I knew I hadn't made any postdated payment since my last payment on 7/3/10. So I called the store and talked to the gentleman who normally helps me, but he couldn't explain why there was an unauthorized payment on my account. I explain that I do understand that I owe a payment on the account, but that doesn't give Aaron's the right to just run a payment to my account. He stated he would have my account reviewed and I should receive a call back.

Today, 8/4/10, I received a very rude message from a rep stating that I was running 15 days behind and Aaron's does not handle business this way and that I needed to call the store. He left the number and hung up! Needless to say, I was very upset! That's no way to conduct business. I do understand that I owe on the account, but you can collect and be professional at the same time. I called the store manager, talked to Bob and explained to him what happened when one of his rep called me and left such an unprofessional message. He asked me if I have the rep's name, I advised that I couldn't understand his name but I saved the message on my cell and could play it back for him. He said that he would broadcast to the collections team of my complaint since I didn't have the name of the rep who left the message.

Concerning the unauthorized payment out of my account, he really couldn't give me an answer as to why, but will review my account and try to see what happened. At this point, I'm feeling that I don't want to do business with this location. There's too much fraud going on nowadays for unauthorized payments to be posted to my account. Their system keeps a record of the last credit card used, so I know that's how the transaction was processed. In the past, I've always used the same card when making a payment. F.D.C.P.A. laws were broken today with this location! I will say that the store manager (Bob) was very nice and he was professional.

I had leased a TV from this store in Nov 2009. I am the sole owner of the lease. My husband called to see what the balance was on the account. He did not sign on the lease and they told him all of the information on the lease including balance and when I was making the payments. I have worked in banking for the past 10 years and I know that it is against the law for that information to be given to anyone but the account owner. This has caused an emotional strain on myself.

For the last six months, I have been providing automatic payments then I had bank fraud. I called them on a Thursday and came down on a Saturday with a temp card and they took their payment. The following week I received my card with my name and went down again. I gave it to Jose and the breakdown was the same; my payments to be automatically taken out on the 15th. Now, they call and harass me constantly and at work where they are relentless. They leave nasty messages and I spoke to Jose, the manager, twice and said, "You have my card. What is your issue?" Now to date I have contacted the Better Business Bureau and I am awaiting a response from their store in Georgia. If they are as unreputable as these people, I do not think I will get a favorable response.

so i out another one well that one was brand new 2 months down the road the temp. gauge control panel went out the gave me a loner then when they returned it the dented on the side. also the face for the water and ice dispenser was broke now. the one i have now the ice maker is not working properly they refuse to replace it or get service for it all. they want is me to keep making payments or the will come get it and i'm out of thousands or dollars for what, no refrigarator all together bad services

I've had my account for a year and paid thousands of dollars on my washer and dryer. Then I'm in between jobs now. If I was at collor time I would have gotten one free month. The manager Scott refused to work with me and took everything back. Not only that, the lights on the bedroom set I got didn't work then a TV I got didn't work and they tried to put the blame on me .

On February 2nd, 2009, I purchased a 42-inch television from this company. I was told that it was less than six months old when I purchased it, along with a stand, with the stand cost me $1,219.87. They gave me a thirty day warranty on the set and sixty days after I had purchased it, it started giving me problems. The sound would automatically go off by itself and when I first turn it on, all I could get was a menu, which would stay on for at least ten minutes before I could get it off by pushing the exit button on the remote.

I called Aaron's and told them about it. The woman who answered the phone told me very abruptly that I had purchased a used television and they were not responsible, so I would have to call a repairman. I then went home and called Philips Home Company with their 800 number and gave them the serial number. They said the set was six years old. I have been fighting this now for the past year and it keeps getting worse gradually. I finally called a television repair to come out and look at the set, and they said that there was a module which needed replacing. It would cost almost five hundred dollars to repair the six year old television set. I refused to spend that on the set and they suggested that I call Aaron's or go over to them to demand a refund or another television set, but because I have been treated so rudely by them, I refused to do that. I, in turn, purchased a new Panasonic television set, fifty inch, which they are going to deliver to me tomorrow. I did not purchase it from Aaron's.

I realized that this is not your fault that I was misled, so terribly, and screwed so badly by Aaron's television and appliance. But you should know that you should not have any dealer selling you products that would lie to their customers in this fashion. I am going to write to our Attorney General's office and let them know just what occurred. I hope they put a real black mark on Aaron's Television and Appliance. It puts a very bad name on your products. I would never recommend anyone else to purchase anything from Aaron's nor would I ever darken their door again. I paid cash for the set and therefore, I have no recourse. I just simply felt that you needed to know what took place and how your Philips name has developed a very bad name with me. Therefore, I would never purchase another Philips products. I sure would appreciate if you would contact them and let them know that I have been screwed royally by them and will tell everybody I know what has happened. Thank you for reading my complaint.

I purchased a TV for rental from Aarons. 5 months into my account my daughter Accidentally ran into the stand. The TV fell and is damaged. I contacted Aarons about it and unfortunately they cannot do anything about it. However, they sent someone from a repair shop to look at it. Meanwhile, they requested that I still pay for the TV. This made me very upset. The repair man said it will cost over $400 to fix it and Aarons said they cannot do anything about it. I told them to take the TV back and in return they said they cannot take it back.

A week later they sent another pickup guy to my door, we had a heated discussion. He then called his manager and the manager said for him to take the TV. Fair enough, I gave him the TV. He was about to load it in the truck when his manager said to him he couldn't take it so the man left it at my door. I found out the TV was outside when I went to take the trash out and there it was. Luckily no one took it from my door. They continue to harass me and they call my boss' cell phone, they call my father and they stalk outside my house and I really want this situation resolved.

I rented a TV from Aaron. One day, while my mom went to make the payment, someone broke in the house and stole the TV. My mom called the police and informed Aaron that the TV had been stolen. They did not care, expected me to return the TV if i didn't pay for it. I told them how can I return something that was stolen. They said it wasn't their problem, I needed to to take care of the situation. They called my work screaming and yelling at me, calling me names. They called my mom and yelled at her.

Finally, I told my boss to say I quit because they wouldn't stop calling. About a year later, they had me arrested for failure to return a leased item. I told my lawyer and the DA how can I return something that is stolen. I provided them the proof, but they said it was to late and that it should never have come there that it was a civil matter. But because it was there, they had no choice but to prosecute me for it but that they would drop it to petty theft with 12 months probation and that I would have to pay $1500.00 to Aaron for the TV. Now, I have a theft record which isn't right because I didn't steal it.

This was very humiliating for me because I'm not a thief. They almost caused me to lose my job. They called my family and harrassed them. There needs to be a class action suit drawn up on these people so that everyone who has been embarrassed and humiliated, can at least get something for their experience with Aaron.

My dad went to get me a TV, and he got mean and throw my sister out. When I called for help for my TV, he hang up on me twice. You know if the manager don't like you, he will hang up on you or throw you out of his store, because that's how it goes at Aaron where I live. If anybody read this, please help me. I have to give my TV back, because they won't help me. It's really bad. I love my TV. It's nice.

I bought an RCA 26" TV. I paid $1080.72 and I paid out on October or November 2009, and my TV went blank. My TV is no good. I talked to the guy in Aaron, Kelvin or Keith on 2/19/10, and he said he's sorry he could not help me, but if you do not reimburse me or get me a TV, I will go to the Better Business Bureau. I do not have that kind of money to throw away. Call me and let me know what your plan is.

When me and my wife first went to Aaron's, we just moved here to Ft. Riley. I am in the military and my wife is disabled. wW rented a living room set, washer and dryer and bedroom set and mattress. On the day that they delivered everything, the delivery guys hit our SUV with a piece from the bedroom set, which broke the piece and dented the car. When we confronted the manager, he gave us a runaround and almost a year later, the car or bedroom set have not been fixed. Also the living room set was missing pieces and washer was leaking.

It seemed like every time we set up a time for them to come out here and fix the items that were broken they would never show or show up 1 to 3 hours late. I'm in the military. I don't have the time to wait that long on an appointment. Also the manager of the store would call my 13 year old son's phone and harass him and get him in trouble in school. When we told him not to call that number, to call mine or my wife's, his response was, "Maybe your son should answer the phone." It's gotten to the point where we are giving every thing back and getting it from somewhere else. The only thing we still have is broken bedroom set.

On Dec. 9, 2009, I called Aaron's rental to inform them of the passing of my husband--reason being he was renting from them. I asked them to come and pick up the riding lawn mower and they told me that someone would come to pick it up the following business day, which was Thursday, Dec. 10, 2009. However, no one showed up. I called again but still, no one showed up.

A week later, I received a phone call from Sonya stating when can I come in and make a payment. I replied, "A payment for what?" She said that it was for the lawn mower. I told her that the lawn mower was stolen the following Sunday that it was to be picked up. She said, "Okay, but what about the washer?" I said that I need to check on my pay periods and I would get back to her on that.

On Jan. 28, 2010, I was at work and I answered the phone. It was Sonya. She asked me what did I plan to do about the washer. I told her that as long as her company is in business, don't ever call my place of employment to talk about a business matter ever again. She stated to me, "Then, I will just come to your job to talk to you."

The next business day, I called and talked to Donnie. I explained to him what happened and he asked me when do I plan to pay. At that time, I hung up the phone. He called back on Feb. 8 and asked the same question. He also asked when is the best time to call me. I angrily stated, "Don"t call again!" When all of this transpired, my supervisor was standing and listening. I got a verbal warning for that phone call. I could have lost my job.

In July, when I signed a lease agreement with Aaron's Lease, my account was set up for monthly draft. In late November, I switched banks and received a phone call from Aaron's collection rep requesting a payment for November, as I did not change banking information with the company. I provided my new banking information and remained on the phone while my payment was processed, and I also gave consent for this new account to be drafted in accordance with the terms of my agreement.

In December, my family and I moved and failed to provide the new address to Aaron's. When arriving to work today, I was called in for a meeting to discuss and be warned in relation to company policies in regards to the inappropriate manner in which Aaron's has been attempting to reach me through my job. I was informed that Aaron's had left several door hangers with my name on them and request for contact in the office and in the building which is also shared by a bank, an attorney's office, and our financial group.

Numerous calls had been made to my sales manager's cell phone, a phone number that I never gave or listed as a reference, and that faxed copies of my lease agreement displaying my personal information--address, social security number, income amounts for me, living status, ie, rent or lease and landlords name and number with the amount of payment, spouse's information and social, job address income, work address and employer--had been coming into the company's open and community fax area for the entire week.

A coworker informed me of this prior to this meeting, also stating that a client and former neighbor, who used to be a friend of mine, had called in and complained that Aaron's had left a hanger on her door with my name and information. I spoke with this neighbor the night before and was aware of this. As I was receiving this information from my district manager, I was called from the meeting to the reception area by the administrative assistant, because another representative from Aaron's was in the office with more door hangers and was asking for me.

I asked the rep. to follow me to the elevator and outside when I began to immediately stress to him that this is my place of business and that they could not come there nor call my managers. I told the representative that I called the bank the night before when I found out that they left a hanger with my name on it at a neighbor's house and was aware that there must be a problem with the draft because the bank said that no attempt had been made to draft from Aaron's after the last payment I had made when giving my new account information in early December. I explained to the rep that I was in trouble with my job because of the way they were trying to contact me.

The rep apologized and said that he was not from the store where I had the agreement but that he would call the manager for me on his cell phone. When the manager, Scott **, answered the phone, I stated my name and said that I needed to resolve whatever the issue was with my account, I could update information and that I was at work and in great trouble due to the way they were trying to reach me. We reviewed the December payment, and then he explained to me that they can no longer authorize drafts by phone, that they used to do it that way but now needed an imprint of my card for continuous drafts.

I requested the amount due and stated that I could pay it by card as soon as I got out of the office. I asked why they did not mail something to me, that my mail has been forwarded. And he said that they do not do that, that they could not reach me by phone and knew I moved. He asked for other numbers and wanted to get a collection rep on the call to talk about the December billing.

I informed him again that I was at work and that left a disciplinary meeting to handle this and explained the disciplinary meeting was about their calls and faxes. I told him I would come in later and clear up the issue with the card, that I was aware that they couldn't reach me, because my cell phone had been off for a little while and we had a new number.

I then asked how he was going to handle the inappropriate manner in which they were calling my job and making trouble for me at work. Scott began to tell me that he had sent the fax, instructed the reps to come out to my job, found my new address through forwarding mail in my mail box at the old address, and would call whoever and do whatever he had to do in regards to people like me who do not pay their bill on time.

I asked Scott if he was aware of collection laws and ethics and if he knew that he could not fax my personal information to an open community fax nor harass or give details of my account to people who knew me. He said he had called my son's daycare and talked to people about me there, called my boss and would continue in anyway necessary, because I should pay on time and should have told him I moved.

I again told him that I would pay the bill or they could run my card at this time, but that I would also be seeking action for his behavior, because I felt he was harassing me. I told him that I would pay what I owe or return the TV. Scott stated to me that he had just came in the office from court and that he deals with people like me everyday, to go ahead and keep the TV, and he'd be glad to see me in court. I asked him what he meant by "people like me," and he said, "You, people just like you, I should call the police and send them to your job and have you hauled off."

At that time, I informed him that my close friend is a DA in the county, and if I lost my job behind this, I'd be seeing him in court for this behavior. He told me that he was going to send the police to my job and have me hauled off for stealing. I told him if that happened, I would see him in court and then ended the phone call and told the rep that I would call into the office and make the payment and then go in on the weekend and provide the card and to please not return to my job, call my managers, fax my information or talk to people at my son's school about my account.

When at home this evening, I opened the patio door on the deck of my house to let the dog out and thought that I saw someone standing on the deck in the shadows. I let the dog out, cracked the door, and continued working on my laptop with my back to the door when Scott began pounding on the back door and stuck his head in the doorway to the house. I jumped up, as my kids began to scream, because he had started to come in the patio door, and instructed my children to go upstairs and get their father, as I asked who he was and why he was on my back deck in the dark. He identified his self as Scott, the manager from Aaron's, and stated to me that he could come anywhere on the property that he wanted and knock on any door or window he chose.

I asked him why he didn't ring the bell on the front door or the bell on the side door where the porch lights are. He told me again that he could knock where he wanted and chose which entrance to my home that he wanted, according to the agreement I signed. I put my hand up, as he was stepping forward to enter my home and told him to get off my porch and go to the front door, that he was scaring me and that I was going upstairs to get my husband. When I said I was getting my husband, he smirked as if he thought I was home with just the children.

He went to the front door and rang the bell. Again, I answered and asked him why he scared me and why he didn't use that door initially rather than walk through the yard to the back-wooded area. Again, I asked him to step back until my husband came, because he smelled like alcohol. He said he hadn't been drinking and that he didn't know the DA I mentioned earlier, and that I had made that up. I shut the door and got my husband.

When my husband came to the door, he also asked him why he was on our deck in the dark, stated that he smelled like alcohol and that his pupils were large. He asked him what was wrong with him, as his pupils were huge and he was loud. Scott stated that it was people like us who were his problem, people who don't pay.

My husband offered to make the payment and told Scott that he wanted him to leave, but Scott said that he would not take the payment and that it was too late for all that. We began a discussion about how it is only one payment that is due and one pending in a few days. Rather than have the situation escalate, I told Scott to get away from our door, that I was calling the police, and then instructed the other salesman who was in the yard to come in and get the TV.

Scott began to tell me that he didn't care and he'd take a breathalyzer test. While the other salesman was breaking down the television, I called the police and was instructed to have them wait to take it outside until an officer arrived. The officer came out and did a alcohol test on Scott and filed a report, and I allowed the unit to be removed from my home. I called the office where I rented the TV and tried to find out information as to who's Scott's manager was but was told that he runs the store and there is no one above him.

Later that night, upon checking my bank account, I found that Aaron's had ran and processed a payment for the amount that was due. Mr. ** had told me on the phone that he could not take my payment, as they had to have an imprint of the card, but yet and still he ran the payment prior to 5pm, confirmed the payment, and then was on my back porch at 7pm to collect the TV.

I was not aware that the payment had been made and am now confident that Mr. ** is harassing me. Why did he come to my home if he knew he processed payment for what was due? At this point in time, my concern is not about the loss of the television but rather the strong-arm harassing techniques used to get in touch with me and the harassment, embarrassment, and humiliation I've received in my experience with Aaron's.

My personal identifying information as well as my husband's has been faxed numerous times to a community fax machine. I have 6 copies from the last 2 days presented to me by my district manager from today alone, and agents in my office have left copies on my desk, my sales manager was contacted numerous times on a cell phone number that I did not provide to this company, which may be a bill that I should not have to incur, staff at my son's school are complaining to me about calls from Aaron's and are now privy to information that should have been private.

I have only been on my job for one year and have just entered into management. And now, I have a disciplinary mark on my file for door hangers, harassing calls and visits, and personal faxes from Aaron's. At what length will this company go for contact and collection? And the sad part is that I offered to settle the balance that was due, had previously given a method of automatic payment, and simply requested they use ethical practices in their efforts to reach me.

If Mr. Scott ** is the final voice of Aaron's, I feel that someone should look out for and at the least warn the consumers they serve, that in doing business there, if they can't reach you, you may lose your job, everyone you know that they can find will know your business, and they will subject you to identity theft.

I have 2 issues with the company. The first one is that back around April or May of 09,I received a 37 in. Flat panel widescreen TV from Aaron's. I was told it was new. My contract with them showed it was. "Tha'ts what was printed in the contract." It had a built-in DVD player. On the 2nd of the next month, I called to tell them that the DVD player would not work right and to pay my payment with my debit card. When I told them about the DVD player not working I was told that the manager will be in contact with me to solve the problem. Well, I never received a call from him. I called again about a week later and again, I was told that I would get a call from him. I didn't. On the 17th, I called again and talked to a girl named Marry. Once again, I was told that the manager would give me a call to fix the problem.

On the 19th,I received a bill saying that I had not made a payment which, I remind you, that I did so on the 2nd.of that month. Well on the 1st of the next month, I called Aaron's once again. But this time, I told them the problem with the TV and told them just to come and get it because I was tired of the runaround I was getting from them to get it fixed. They showed up 2 days later with another TV and I told them that I no longer wished to do business with them and that I didn't want it. It seemed that after a month of calling and complaining about the TV and getting nothing done, that when I told them that I was through dealing with them, they decided to fix the problem by replacing the TV. It took me to tell them that I wished to no longer do business with them before they did anything about it.

The second issue is that my old washer broke down and because I don't have the money to go out and buy a new one, I had to resort to renting from Aaron's once again. They told me because of the issue about the TV that they would give me a good deal on a pre-leased washer and dryer. I needed it so I agreed. Last month, I ran into some money problems and made arrangements with them to catch up on it this month. On Friday the 8th, I received a call on my answering machine from Chris, "Gen.Manager" to please return his call to make some arrangements to pay them or if not to make arrangements for them to pick it up. When you fill out the paper work to rent or buy from Aaron's you have to give them 5 contact numbers in case you try to skip out and not pay for what you got. When I received the message it was too late that day to call them back.

Anyway, within about 15 minutes of Chris' leaving the message, he started calling my contacts bothering them. Come Monday, I called Aaron's and talked to a salesman named Jeff. I asked for Chris and was told he was busy with a customer. This was at 10 am. I left a message with Jeff for Chris to call me. I know when Chris started calling my contact, it was in a way for him to harass them so they would call me and get mad at me. When Chris called my contact number, he asked if they had my telephone number. Aaron's has my number. It's right on the front of my contact above the delivery date. I have never tried to dodge their calls to me. He had no reason whatsoever to contact anybody.

I have called Aaron's 3 times since Monday to talk to Chris, and just like when I had problems with the TV, he never returns my calls. I was told I was getting a good deal on this washer and dryer. I'm not. They are used. I decided to go online to the Amana website to see how much the washer and dryer was going to cost if I were to buy it new. Let me tell you that I was floored when I found out that I am being charged more for a used washer and dryer that it cost new. I looked up the same models, the exact same models. And this is what I found. Aarons is charging me $365 for a used washer. I could get a new one for $364. They are charging me $326 for a used dryer. I can get a new one for $309.

I believe they are charging me new prices for used items. You do the math. Does it sound like I'm getting a good deal? To be honest, I think I'm being ripped off. I don't know if anything can be done about this. As far as I know, whoever had it before me could have had it for 6 or 7 months. This is the way my contract reads. I am to pay $68.77 a month for 18 months. With the fees and everything, at the end of that 18 months and it's paid off, it will be a total of $1.237.86. The total of the washer and dryer without the fees is $692.88. I believe that if you do the checking you will find that I am paying new prices on used stuff. Thank you for your time. If you need anymore info on this, I am willing to provide anything I can.

I have been renting from this company for over 2 years and I have recently lost my job and have been unable to pay. They have called me non stop for collections to not just myself but all my and friends as well they have disclosed my personal information with all of them which is illegal. They went as far as cornering me in the Dollar General Store, not allowing me to leave and demanding payment. I have been called numerous curse words and threatened with harm if I do not pay up. They are now threatening me with criminal charges but they are telling this to everyone but me. I have paid thousands of dollars into the merchandise and I don't appreciate the threats and the stalking that is being done.

These people are crude and break every consumer protection act there is. they have divulged my information to others, continue to call at work even when told both verbally and in writing. I have been laid off on and on all year long and trying to make payment I was late and admit it. However, when asked for payoff balance, was the same amount for months on end. Then told last month the actual payoff amount, I paid that amount via their VIP web site and now they are calling for a payment again! I am seeking the advice of an attorney and have filed complaints with the BBB and AG. these people are not only crude but are absolutely a bunch of liars. I would get an average of 6 calls a day.

About, two or three month ago I have to return a laptop computer because of one of the people his name is, Joel he is the assistant manager of the store, to make a long story short he treated me really bad, Where, I work is prohibited for any employees to speak on the phone, if I answer I could get in real trouble.

I was going to go and pay you guys as soonest I got paid. I know I had late fee so didn't matter for me to be in time. Well Joel call me at work saying I needed to pay, I told that I would go to the store and pay, and then I told to please not to call me at work because the company record conversation but, he was very rude and told me that if I didn't want him to call me at to answer my calls, then I got upset and I told him I was going to return computer because of his attitude and he told me to do whatever I want.

When I event to return the computer he was rude I got upset and told him that was not the way to treat customers and that he should have some customer service skills well he told me he was going to call the police on me, I never have problems with any of the guys there for Christian is super nice and Alex another Guy. I don't remember the name right now. I want somebody to explain to Joel how treat people because if he doesn't he is in the wrong business.

I will never go back to store and I'm going contact the department of consumer affairs in regards to a sofa that my mother paid and Aaron's is ignoring her to get fix.

baught dryer from them. they dropped it down steps. said it was ok to use. they would order new one. aprox 2.5 weeks latter dryer caught on fire and burnt my home. now i live in a 2 bedroom trailer with my wife and 3 kids and stuff i found for free. then aarons told me i had to pay for the washer and dryer. i told them to pound salt they put it on my credit. they [are bad]

I am in the process of rent to own, with Aaron's in Va., and as you know you are forced to carry the warranty at your expense. Recently my computer started acting up, after 4 mos. and kept getting an error of : do you want to run this script?---i would press yes, and continue on, but this became annoying after a while. Afterwards, I tried to start the computer, and got a black screen that said--Boot disc error.

I took it back to the store, needed a loaner, said they did not have any...then they accused me of removing some programs,..I told them I had not ..so they proceed to open the computer when that didn't work, then they accused me of letting someone spill something on the computer, not true..I said just keep the

computer, they said I would still owe, and I said I would take it to another computer repair, and get a statement that the above was not true, and then they said, if I did, it would cancel my warranty...so, I have a non working computer, one they say I have to continue to pay for, accusing me of harming the computer, that they say, I still have to pay for.

At this point, I said they could keep the computer, and they said,..we will charge you for the repair, and you still have to pay us back..I was also told, that if you haven't made at least 4 payments, and if they would have let me return it., they report it to the credit bureau.

The 4 month return applies to any item that you rent to own.

So, if you don't need good or any credit to purchase, how can they make a report to the Credit bureau, for something that you return...isn't it ---Rent to own? I don't own it until it is paid for, so doesn't that make it THEIR property?
Have contacted the corporate office...no reply at this point.

thanks

On May 5th, 2009, I leased a bedroom set,2 Flat Screen TV', and a Blu Ray Player. I lost my job due to Medical reasons and was forced to move to South Carolina to live with friends. I took the Flat Screen TV's and the Blu Ray with me to SC. The rest of my belongings I put in storage in Fl. I was unable to continue to pay on the Items from Aaron's and the Storage unit, so I contacted Aaron's and told them that they could go to the storage unit and take possession of the Bedroom set and requested that they do it by Nov. 18th due to the fact that the storage unit would be security locked due to my unability to pay for the unit. Aaron's arrived there on the the 19th because they were unable to get there on the 18th.

A friend of mine unlocked the lock on the door and the Aaron's employee yanked the door open, this caused stuff to start falling in the unit. After things stopped falling, the Aaron's employee noticed that one of the Dresser Drawers were broke and called his Manager. The manager came to the storage unit and informed my friend that they could not take back broken items that now i would have to pay for it. These items were not broke when they were put into storage and to top that off, they even broke some of my personal property in the process. Now Aaron's is calling me everyday demanding that I make a payment on these items and are threating to file criminal charges against me for theft.

I did return a Flat Screen TV and Blu Ray to the Aaron's store in SC as was requested by the Fl. store. On the lease agreement, each item is listed with its own price showing that I leased each itme seprate. I told the Manager from the Fl. store that he should of took the items that were not broke and he stated that he could not resell them now and that i had to pay for everything. He continues to call me a theaf and threaten to put me in jail. I told him that I am not trying to deprive Aaron's of their property and that he should of took the items back when i requested him to do so. Aaron's was aware that when the came to the storage unit, that I would be losing everything in there (including their items)on that date because of me being unable to continue to pay on the storage unit.

They knew that as of the 18th of Nov. anything that was in that storage unit would be lost. They just refused to take back their items just so they could try to force me to pay for them, knowing that i did not have the means any longer. They broke the items and now they want me to pay for item. I have seen alot of stuff about Aaron's and none of it has been good, seems like Aaron's like to try to force people into doing stuff that they don't want, Selling used items as new ect. They even go to peoples houses, bang on doors and windows and even enter their home without consent. Well they show up at my home doing such, my boyfriend won't have a problem with putting a bullet in them for tresspassing and threats.

they broke the tv and expected us to keep a broken tv??????? and now they want us to pay 194.00 for this broken tv.. when the last payment was only 79.00 even the manager at the store agreed that we would put the last payment off until a replacement tv that was acceptable to us was in our home...

anyone have any advice on how to go about getting help to fix this, i wrote a email complaint last month but have heard nothing back yet. but they are harrassing us.

what can they do if we refuse to finish paying because they want us to keep a broken tv? they broke it? the delivery people broke it when they took it or dropped it off but it was in their care when it happened? and now they are trying to charge us more and it is not right.

One day, they got very aggresive and started to lecture me about the importance of paying on time, though my bill was not late. I told the guy to keep that to himself and stop bothering me. He called over and over and over again.

Eventually my boy friend took the call and asked for the guys name, he said "Edwin" he asked if he was a manager, and he said that he was. He then explained that the payment was due, and that he was in violation of the fair debt collection by calling us this way.

Edwin start cussing, yelling calling him names and then threatened to come over and "take his ****" My boyfriend asked if he was threatening us with physical violence and Edwin said "**** yea I am"

So we called the police, and filed a report.

The next day we called corporate, who said they had already fired Edwin. Alluding that they had had these problems before, and reading the complaints, I believe that have.

They told me that they would look into some way of compensating me for the trouble, but since then have never called me back. I believe they where just lying to me, to get me off the phone.

I have called since and was told "we are sorry this happened, but you owe the money, you signed the contract and if you dont pay us, we will take actions"

Now, I have paid. I am not holding payments back, I am just asking that my contract be reduced as compensation for the threats and herasment. Which are both violations of the federal law.

Currently I am awaiting the results of my complaints to the BBB and the FTC, which I expect will be nothing.

I called back and they delievered another washer and dryer on December 1, 2009. It was supposed to be new. That dryer was run for 4 hours last night and my clothes was still wet. I called them today and told them I wanted my money back for the deposit that I made on Saturday morning. They wont give me my deposit back that was made on saturday. I just got the washer and dryer last night, and the FIRST time I used it I discovered it to be messed up!

On Oct. 15, 2009 I contacted the store to find out the final payment on my 2 accounts. I was told the amount of $139.98 would pay it in full. I sent the check for that amount and it was received and cashed on Oct. 20, 2009. Since then I have received statements totalling another $20.00 to finish payment. I asked for an explanation, seeing that I had a cancelled check for what I had been told was the "Paid in full" amount in Oct.

Tom insinuated that perhaps I was told $159.98 and wrote the check incorrectly! He then went on to explain that the balance was still due, no matter what I said, and the phone calls to my home and work would not stop untill the payment was made. I looked over all the statements and can't find any reason why I would owe any more money on these accounts.

My feeling is that they are trying to scam me out of another $20, for no reason that he could properly explain to me. The relenless calls to my home and work are terrible. My elderly mother lives with me and it's very upsetting to her.

I bought a maytag neptune washer &dryer brand new 2 yrs ago. my dryer is ok, but the washer is no good. its like the computer is messed up. im on a fixed income and i dont have the money to fix it. a washer that cost that much should last longer

we went in to get a washer and dryer rent to own! i told them i wanted new appliances and only new! they delivered our maytag neptune washer and dryer the next day with no paper work that they said they forgot! with in a couple days the washer would not spin out water! i called aarons and told them i wanted a new washer delivered in the box with papers! the next day they came with a box that was opened i knew it wasnt new so i ask them why it was opened they said it happened loading it on the truck!

they switched it out. well guess wat. it was doping the same thing as the washer they switched not spinnig out the water. so i figure they just put the same washer in a box and brought it back! i called bbb first than called aarons and said i want a new washer in the box that i have to open!

well a wk later with loads of laundry piling up from 3 kids they brought the washer! ok now it worked but a yr later the water pump went out and we had paid them off in a mnth for the set so why should they care any more? the dryer some how got a big crack in the tub that i hadnt noticed! when i took my clothes out there were alot of clothes that were cut when they came out! i was thinking 1 of the kids had got sissor happy. boy was i wrong!

now a yr later the dryer has a giantic hole in the tub and will not work at all! and there is nothing i can do about the $1600.00 i spent at aarons rental on a junk set washer and dryer! aarons rental sells nothing but junk. dont go there and as far as matag goes you should change your commercial where the guy is setting in a chair hoping something goes wrong with maytag products to 1 where the maytag guy cant sit still because of all the appliances going bad!

i have custody of 3 grandchildren than me and my husband! i have lost alot of clothes because of the neptune front load washer and dryer! the washer caused alot of our clothes to mildew where it would not spin and the dryer shreded alot of clothes where it got a big gaping hole in it! i mean hundreds of dollars worth of clothes! now i have a set of $1600.00 junk setting in my laundry room that i cant use and cant afford to replace! so aarons and maytag i hope you both go bankrupt!

I'm getting harrassment phone calls with their phone numbers blocked and being threatened by a very rude female and she even is trying to get me arrested. It's crazy whatever happened to the customer is always correct. Then they wonder why company's go under cause of people that are rude and insenstive and they claim they have sent out numerous letters when I got only one. IS anyone gonna put a stop to this, I have heart problems and just had a stroke and recovering from it and still falls upon deaf ears and they keep calling every hour

I was renting to own a Dell Inspiron 1525 laptop. After my daughter looked at it she discovered that it was the computer, not my fault. I couldn't use the dvd burner. We returned it and they are suppose to provide a replacement if it is faulty. They said they didn't have a replacement. After 5 weeks of trying to find out why I didn't get 1 phone call, I got a call about my payment being late. The manager in the store lied about his name several times to pretend that he was only a worker and they would have to call me back. I never got the computer back, and don't even know what was wrong with it.

This company doesnt follow the agreement when it comes to fixing merchandise that apparantly is frquently faulty, by the complaints I have read. I paid a total of $820.00, and didnt get a dime back or credited to me.I complained to the BBB and they still did nothing. I also found out that the laptop had been discontinued and parts were limited. This company needs to be stopped from ripping off consumers by stating they will fix or replace the product if you have any problems. When I complained to BBB ,the company response was totally false and demeaning. They also stated in correspondence that they tried to contact me about the laptop and I didn't call them, more lies.

i purchased a computer from them in jan 2009 the computer worked for aprox. 3months. i shut off the computer and went to turn it on and nothing happened i called aarons to get a lot of run around they had me call dell for repaires i recieved the parts in 3 weeks. then i was told that a repair man would be out in one week.

he never showed so after a month i sent the computer back. they said i could use one off the showroom floor. my mother in law at the same time purchased a dish washer and was late one day on her payment because we could not drive to the store. she is in her eighty's and misplaced the money. they were very rude to her and took the dish washer and even though i was ahead on my payments by 2 weeks they said i had to have done something to the computer. so they took the loner and that is the last i ever heard from them.

i and my mother in law where called some bad names also by the man who picked up the merchandise even though i helped him get the computer back in to the boxes. i had saved for it. may 28 2009 is the day i will never forget. my mother in law was upset for several weeks. we paid $1,600 befor they picked up the computer that we no longer have.

I am an existing customer, and on 9/03/09 went into Aarons and saw a 42 in JVC HDTV that was advertised you get a free 30 GB I-pod with TV lease purchase. Its been 4 weeks and still no I-pod. I think this company is making false claims. I also received a letter that states that my I-pod was shipped out 9/11/09 so I call the Atlanta HQ.

The woman was rude and told me tha tthe letter was a generated after a purchase and that the I-pod was not shipped and said that it woud be shipped. I asked her if sending letters saying that products were shipped when in fact it wasnt was making a false calim and she said nope. She than said well I'm not going to argue with you. This company has many complaints across the country, somthing needs to be done about them.

I am disabled and cant get out much, nor can I afford to. So I call once a week to ask about the I-pod and the sales people get rude and hang up if they see your phone number. It makes me so upset that I can't sleep, thinking about how they treat us.

They didn't give me a remote with the television I had rented. Couldn't watch a full screen. Kept getting the run around about where the remote was, who was gonna bring me another etc. was tired of being lied to so posted a comment on here. this morning I called Aaron's again to find out where my remote was. B. roberts paid my bill for next month, apologized up one side and down the other and is bringing me a new remote.

I have not been hurt, so to speak by this company, but I am upset by their practices. I have been a customer of Aaron's for over a year. Have always paid on time, no problem. Every month I recieve a phone call asking me why I haven't paid my bill. My bill from the very beginning was set up for the 3rd of every month. Their response " oh well it's not here in the computer", I traded in a 60 inch tv for a 32 inch lcd flat screen, to lower my payments each month.

I was scheduled to have it on a friday (Labor Day weekend) after 3. At 6 I called the store and talked to the manager and he said he was sorry, they got swamped and how about tuesday. Ok, fine. By the way, I paid for the tv on that Friday. So Tuesday morning rolls around and I get a phone call asking why I haven't paid the bill on either tv. I explained and she said well when are they supposed to be out today? I said I didn't know but would appreciate it if they could come out before 1pm as I have things to do, she said yes and noted that my account was paid.

Just before 1pm they show up, take out the old tv bring in the new, no remote. Screen is stuck on Narrow, can't adjust color etc..without the remote. So I call and talk to B. Roberts the manager and he said that the remote was in the truck, the delivery guys said no one could find it....he would get another one and have someone bring it out to me as the delivery guys were on their way out of town. 2 hours later I called to see if anyone was coming out, a woman named Jerry said she didn't know why he would tell me that as they are all booked up for the day, but I could drive into town and pick it up if I wanted to. So I said I guess I will have to.

So I drive into town go into the store, nobody there...had to holler for someone, Jerry comes out and said she didn't hear me come in. I asked for the remote and she said she didn't know where he put it. She couldn't find it, couldn't reach the Manager, B. Roberts so she said she would go to WalMart and buy me a Universal remote so I could at least get a larger picture and sound control. She stated she would have it to my house no later than 7pm.

Guess what their store closes at 7pm and she didn't show up, nor did the manager call and apologize or anything. Granted we don't have a HUGE account with them but is this good business practice? I will be spreading the word that B. Roberts and his team at Aaron's in Manchester are liars and don't keep their word. As for a remote for the tv I am paying for monthly? Cannot view a full television screen on a television I am paying for, nor can I control the volume.

My daughter is leasing a piece of equipment from Aarons and I was lsted as a reference. On Friday August 21st I received a voice mail from Danny who works with the company asking that I give my daughter the message that he called. I relayed the message to her. On Saturday afternoon I received another phone call from Danny. This time I answered my phone and he asked if I had a daughter named Maisha. I said yes. Being very rude he asked if I gave her his message the day before. I said yes I did. He then says to me "oh you did huh?" I said yes I did. He then says to me, well give her this message, thou shall not steal. I hung up on him. I though how rude.

So I went to the store thinking that If I spoke with his manager and complained about how rude that was, I would get some sort of apology. I went into the store and asked to speak with the manager. When the manager came to the counter. I went on to explain how I received this phone call from a member of his staff that was very rude. I told him I am only a reference here and he had no right to speak to me in that tone. The owner says to me. I don't know what you are taking about you're not making any sence and he walked away from me. At this point I was very flustered. I just wanted him to say Ok mam I apologize for my employee, you are not the customer and it will never happen again.(honestly the way they spoke to me they should not be allowed to speak to anyone) All they are supposed to do when they call a reference is ask that we take a message.

I spoke with Danny and he said that he couldn't get in touch with my daughter so he called me and as long as she had his merchandise he could talk to me any way he wanted to. He begin to tell me how she was not paying the bill and she left with his equipment. These are things you only discuss with your customer but he wanted me to know it all. I've worked credit and collections for 20 years and I know it is against the law to discuss a persons credit matters with anyone other than them. It was like since I am her mother they wanted me to be accountable for this bill and for her actions.I couldn't believe how rude he was being.

At that point my dautghter called and I left the office. When I left the office another gentleman Jason begin to share with me also about my daughters payment problems with their company. The manager walked back in and says waiving his hand at me lady leave my store. "I have no time for you. He says to me I thought since you are her mother you would care. I see you are no kind of mother just leave my store. Your daughter is a thief. I called him a Jackass and left. Thats the only thing I could think to do. I left there angry to tears. The only thing I could think to do it write someone who I though may at least let them that If they are going to serve the ***** they need some serious training on customer service. I deserve an apology from someone.

The buttons on the front of the water fountain for crushed and cubed don't work so you never get what you want out of it. now 2 1/2 years of owning it the temp in it is reading 60 for the frezzer and 65 for the fridge. can't get some one out to fix it till wednesday and it is early monday. Modle #GLHS38EGSBO Stainless steel black handles with water and ice in the door.

After renting from Aarons for a few years, I was recently unable to rent from them because, according to the manager, I needed one more reference. They advertise that Everyone is Approved, yet you can't rent from them unless you have 5 (previously 3) references. Never had any trouble renting from them until the current manager, if that is what she is, began working there.

So 2 weeks later the send out a person from the company that make the machine to fix it.2 weeks later after waiting for parts and someone to fix it. The repair man comes out to fix it and tells me it's not a new machine be a recondition machine that who ever repaired didn't fix it and had parts that were on wrong, upside down and bolts that were missing.

I have previously filed a complaint in regards to this company harrassing me profusely at my place of work, my phone and now they have somehow found out my home address. They insist on calling at least 10 times a day at various different numbers, also calling my friends and family and harrassing them as well.

These three men that I have talked to are extremely rude, derogative, demeaning and completely out of line. They insit that I owe them money for furniture I do not own from their company. I have had to switch my number. And so havent some of my friends. I have gotten reprimanded from my boss due to the incessant calling from this company. This is completely out of control and it needs to stop now!!!!

Bought a tv lasted about 10 months picture went out.Contacted Aarons and the games began. Did not want to take resposability at all . Inegociated with the store for three months finally gane up. So i payed 2268.42 dollars for a tv and have nothing to show for it.Aarons has the tv will proably warranty it throug phillips get a new set and sell it again.As far as im concerned Aarons stole from me.

Kelli of Belleville IL (04/16/09****>
i went in the store to pay on my account, one of the employees told me i need ten more dollars, which i told i had only a 120.00 dollars i can pay it in a couple of days. after going back and forth on the issue, the general manager came out said the same thing, he did not credit my account and did not give a receipt. i asked for my money back he told me no, he took it and put it in his pocket.

after i left the store he called my cell phone forty seven times and counting. he even call me from his cell phone and [propositioned me sexually] hell pay me forty dollars to pay on my account. he also told me to go [vulgar suggestion] to make ten more dollars. this is the general manager that is saying and doing all these disrespectful things towards me. so now since he put the money in his pocket hes been calling my phone saying i havent paid anything.

i feel very sick to my stomach each time i think about it, im thinking how can i return to this store when the same employees were there when this was going on and konw what happened, how can face that? i feel disrespected in so many ways. i am so nervous and my hands keep shaking just thinking about it. they do come out to the house im so scared hes going to show up at my door. what do i need to do, or can i do?

my frame on my year old couch broke finally after having said something to the store many times. they said they would order the part. that was almost 1 mo ago.no word yet but was told it could take several months to get the parts. WHY it has a life time warrinty on it.

i now have a couch i can not sit on becuase i'm afaid it will damage it more. the people at the store are great but why is it taking so long

I am paying off a leased computer for my daughter - she was paying $130 a month ,$65 of which went towards laptop,and $65 of which went towardw leasing fee,.I am paying it off 5 months in advance and requsted early payoff amount. I was told I had to pay all 5 months cost and leasing fees. If I pay a car off months in advance I save the 5 months interest.I should not have to pay 5 months leasing fee when it is paid 5 months in advance,this $500 laptop will end up costing $1500.An early payoff should void the 5 months of fees.

This is the biggest rip-off since rent a center. I purchased a TV from hem a year ago. no I've paid $2,600.00 so far into this TV. The TV in a store would cost less then $1,800.00. how can they get away with this tpe of rip off

I leased to owne a RCA 61 inch Integrated HD WideScreen TV from my local Aaron's. Within two weeks from the time the TV was delivered I began having problems with the TV. At first the TV was making a loud high Pitched noise so I called Aaron's and spoke to Heather who got the store manager on the phone for me. I was told by the manager that he knew what was causing the noise and that he would send someone out to take care of the problem. A couple of weeks later a delivery person not a TV repair person showed up and told me that he was going to remove the back cover from my TV and cut a couple of wire ties and that would fix the noise. The delivery person said that they had been having this same problem with alot of TV's it was caused by some of the wires being pulled to tight by the wire ties.

The noise did go away for awhile after the wire ties were cut, however withen a couple of months the noise was back. I called again and spoke to heather who had the manager call me back later. The manager explained that they were vary busy and shorthanded so if I was willing he would tell me how to check for more wire ties that may need to be cut.I told the manager no that I did not want to risk messing up the TV, I am not a TV repair man. The manager said well the TV will be ok for now and he would send someone as soon as he could. Two or three weeks later the delivery person came back and cut a couple more wire ties. Once again the tv was fine for a few months this time. The TV started making the noise again but this time there was also a loud popping noise and the power to the tv would not come back on. I called the store again and explained the problem to Heather who got the manager on the phone and he said they would pick up the TV and send it to be fixed. It took a bout two weeks before they picked up the tv and then it was gone for over three months before I got it back.

I was a little worried about the TV going out again after I paid it off and the manager said dont worry the TV is like new now they had to replace the computer. About three months later the same thing happened again the loud high pitched noise and then the loud pop then no power so I called Aaron's again and was told by Scott the store manager that since the TV was paid off that he would have to check with his supervisor yo see what they could do for me. I said why would you not fix the TV its the same problem that I have had with the TV ever since you delivered it to me its not something new its the same thing. Scott said that he understood but he would still have to get an ok from his boss. Scott also told me thart they dont even carry these TV's anymore due to all the problems they had been having with them. About three weeks later Scott called and said he got the OK to have my TV fixed.

They picked it up a week later and once again it was gone over three months. I ask Scott if I could get a diffrent TV of the same value to replace mine so I wouldent have to worry about having anymore problems and he said no we cant do that. Well this time the TV only lasted two weeks and the same thing happened again. I called Scott and told him that it did it again and that I was really upset and wanted the TV replaced I said I want another TV or if you can get someone else to fix this one so that it will not go out again. Scott said that he would see what he could do and even said he was going to call the repair service to find out if they could tell him why the computer's keep going out. Scott also said he was going to check with RCA to see if there was any recall on this TV.

I waited a week then called back Scott was in a meeting so I left a message he never returned my call in fact I called severaL times over the next three to four weeks and left message after message and he never called back. My wife then called about a week after my last call and Scott talked to her and said there was no recall and that there was nothing they could do. I am stuck with a 3,000.00 TV that does not work all I want is a TV of the same value that works. The TV I have spent more time in the shop or waiting to be picked up then I was able to watch it. I think for 3,000.00 you would be able to count on a TV to work right. I am just asking for what I paid for and never got.

I got a bedroom furniture and the rails on the bed broke. so i called them and they brought another rail and it keep slipping of the headboard and i called them and then they brought the first one back the second time and they just put in another screw. it broke again but they could not deliver it. so i went and go another rail and then they gave the the same one that keep slipping out of the headboard and i been complaining about this for 3 months now and no one cares. They bought another rail. it's totally different colors and its higher on one side of the bed and it looks a mess.

They keep telling me that they have ordered another rail for me and its been 3 months since then. It's not right. i am paying customer and i will never get anything else from this store. Just being lied to and the bed is higher on one side that the other.

Arron refuses to quiet bothering this home and the manager need to be re-trained on how to conduct business since he cannot get the name and address right and calling me and looking for a man name Ross? How can anyone in business not have the proper information, right phone number and how do they rent anything based on false information and I.D. that state attorney had given me an application to send to Indpls and to his office, he advise to wire and tell you my intention.

I wanted to alert you folks about a particularly predatory merchant. My daughter, now 100% disabled, recently moved back west from Louisville KY. She had an account with Aaron's furniture there. She bought first, an expensive couch, and at first, had no complaint. Afer the couch, she bought two matching chairs. At the time she left Louisville, she had only one payment left, of $35. She gave my address for her forwarding address, and stayed with me for 6 weeks. She paid off the two chairs. Suddenly, Aaron's was coming after her, with teeth! I didn't yet have her new phone number and address, as she had just moved.

Aaron's called me, made threats, called incessantly, and in fact, scared me once into an ER visit, because they said, they had A criminal warrent for her arrest! My daughter was an Army MP, and subsequently worked in law enforcement. She values both her credit record and her reputation. I was only able to reach her by sending a frantic email about the warrant. I am myself, retired, 70 years old, and also 100% disabled. This morning, she went on line to check her bank, and found that, without her authorization, they put through a $105 demand for a bill she no longer owed! She is now short that money and will have to go fight them for it. But she WILL fight them! This is not the only outrage; they are now so common as to be not particularly noticable. Or unusual.

At the same time, she had her credit card stolen, they had the woman who stole it on videotape, and the police REFUSED TO PROSECUTE BECAUSE SHE WAS AN ILLEGAL ALIEN! They said it wouldn't work, because she would bail back to Mexico the second she got bailed out. The woman maxed out her credit card. Eventually, she got the money back, but could have done without the stress. You probably cannot help my daughter, or me, but at least, you can warn people against this collection people for Aaron's. They lied. They scared a usually cool older disabled lady into an ER visit. I could have died of shock. For them to threaten her like that was unconsionable!

We purchased a tv on a 2 year cotract with aaron rents. We have had color issues with the tv several times, and have reported it to aarons. Neil, thier rep, came and checked out the tv, and said it was un repairable, completely broken, and can not be fixed and would need to be replaced. I said ok, and he and the guy his with took my tv with the understanding that on the following tuesday they would return with a new tv.

Tuesday comes and the guy that was with neil on saterday shows up with a different guy. He proceeds to unload a dirty used tv. I told him to take it back as I am supposed to be getting a new tv. He called the store, had a smoke, and left. I figured there was a mistake when they loaded it. He told me that there is no misteke, that Aarons had breeched the contract, and I should get a refund and go to spokane discounts and buy a new one. That is what I think would be best, as per their representative.

John, a man claiming to be a manager calls later. he says they are going to repair it, but that the slightest bump can cause it to happen again. They are hauling this sesative piece of eqiptment around in their truck, bouncing all over the place and they expect for me to make my last payment, void the warranty, and take a mabry fixed, mabey not fixed tv.He promised a loaner before 1pm today. I would feel batter if they kept it, sold it to someone else, and refunded our money.I still have no tv. it is 1:55 pm, and no sign of aarons. No call, nothing.

My brother leased a TV from Aarons. So now he is unable to pay for the TV. He has contacted Aaron's to let them know of his current financial situation. However, they are calling and harrasing the family about they are going to come over and walk thru the house to make sure the TV is not in the house. When you tell them that they can't do that their response is YES WE CAN. Did i forget to mention that the TV was not even delivered at this address. It was delivered somewhere else. I want them to stop calling and harrassing my family. I have told them to stop calling but they continue to call and make threats. I want this stopped immediately.

yes in 2006 the merchandise i had was returned. i rec'd a phone call from a recovey dept stating i had the furniture that is incorrect. it would not take two years to try to collect. i called the store. the store manager stated i had returned my merchandise. aaron rental recovery. i explain to the young lady she must have my information on another customer with the same last name and i know the information is wrong. could you please help me.

this has sent my blood pressure up. my credit is not good but i am trying to pay all the debt i do have. this is a headache being [accused] of something the is not true

we are buying a t.v. from aarons and have been paying on it for a year. lately we haven't been able to pay on the 15th. we have been getting phone calls with very threatening messages and our children have to hear this. when you call them back to tell them you will be in to make payment they don't won't to work with you they want it right now. my husband terry gave them a check to hold till that friday that was the only way they would quit harrassing us. they promised to hold it, but they put it through and caused us to have checks come back. they tried to say they didn't put the check in before friday but my husband got a copy from the bank and took it to them. they gave him $30.00 back but not to cover the rest of fees we received because of this.

i recently called and talked to ashley first and then darren called me back. i called because they have been coming by my house and banging on the door and my son was there by himself after school. it scared him so bad he called me and i had to leave work and go get him. he will not stay home because of this i have to bring him to work with me. they came by and my daughter was just pulling up with her child and she told them we weren't home and they left and starting calling leaving threatening messages.

they came back the next morning at 8:50 am saturday morning. i was in the shower and my son came running in the bathroom crying that someone was beating on the door. i told him to look out his window to see if he could see who it was. he came back and said it was aarons and they were leaving. they beat so hard on the door that they also woke up my grandchild and she was cring. I called them at that moment and ask them to please quite coming by and scaring the children. that my husband was out of town and he would be in as soon as he got back in town to pay them. this was only (3) days after the bill was due. I told them that they were scaring the children and the manager Darren said he could come by there anytime he wanted because my husband had signed a lease and that even a sheriff or a judge could not stop them. i feel we are being harrassed by them and that there should be a law against someone makeing you scared to live in your own house over a t.v. that is almost paid off. thanks for listening i hope this may help! Thanks,

I purchased on a rent to own basis an HP Laptop Computer. The computer was used, which I was aware of. After bringing it home, it malfunctioned to the point it would not work at all or even boot back up. I took it back and they ordered me a brand new one, never opened box. I had it for one month and it started having the same problems as the first one,freezing up, 15 different screens at a time coming up on top of one another and then streaks of what looked to be like lightning going through the screen. Something I have never ever seen a computer do. I took it back to the store and they did something and said it was fixed and I walked right back out with it in about 10 minutes.

After getting home with it, it started the same thing over again. I took it back to the store and said I did not want it and wanted to cancel the agreement. He asked why and I told him what happened. He said you don't have to even say anything else, I know exactly what your talking about because we have had this problem with everyone of the HP computers that have come to our store. I said well, ok then, why can't I get my one payment back that I made along with my deposit since you have had problems with all of them. I said isn't that fair and he said well, they won't let us do that.

So I lost $221.99 for having the computer only one month and not being able to use it like it should have been used. I feel completely ripped off. If it was only my computer that they had problems with, then maybe it would have been a little bit different, but it was the fact that all of the computers had the same problem and I felt as though I should have received all of my money back since it was all of the computers.

I rented a pub style table from Aaron's in January 2007. I have made payments every month since then, sometimes two payments in one month in order to have the table paid off quicker. I live paycheck to paycheck and in the event that my paycheck does not hit on the 15th of the month my payment may be a day or two late. In the time that this may occur, I begin getting harrassing phone calls from the company on the 16th of the month and nasty notes left at my door until the payment is made.

Up until last month did I call to remind them that I would have my paycheck in a couple days and be in to pay them. At one time I was able to call and have them debit my account, but unfortunately an employee walked off with my banking information and now I'm forced to pay in cash or by money order. (I have witness that was there when they copied my card and took a voided check and the same witness was present when I was told they no longer had my account info on file.)

I travel quite a bit for work and have recently had some family issues I have been dealing with. I have been unable to contact the store due to the fact that they come when they clearly know I'm working and not home and because I get home after the store has already closed. I recently received a voicemail message on my home phone stating that if I did not call them to discuss my overdue account or return the table (which is pretty close to being paid off at this point) they were going to have me arrested for possession of an unpaid leased item. Imagine having your three year old hear that and running crying from the room!

At this point I don't care that I'm out $1000 for the table. I'm fed up with the harrassing phone calls, nasty messages on my door and complete rudeness that is Aaron's. If I had the resources I would sue them for harrassment.

In September, I notified them that my TV that I was leasing, apparently something had happened, it would not show a picture or did not have sound. They charged me for the entire month of October for the rental fee eventhough they picked up the TV and told me that they were replacing the lamp which would take about 7-10 days which ended up being more than 3weeks. They told me that they did not have a loaner TV for me to use while mine was being repaired. I was told that I could get a store credit for the days that I actually did not have the TV; hence, after going into the store to speak with the Manager several times, he was never there, he never returned my phone calls and nothing was ever done about it.

Also, I had a half a month's payment left on the TV that I was leasing and they charged me for the entire month and said that it would take some tme for me to get my money back because it was a process. My payments were set up on automatic bank draft and they were suppose to call me prior to running the bank draft through, but did not. They told me to bring in my bank statement showing that they had made the error, I did. The Manager, Eugene, was not there and they said that they would have him take care of this as soon as he turned; however, he never called me back nor made any effort or attempt to let me know that they were working on the problem.

I called them again yesterday regarding these problems and my concerns and was told Eugene was not there and I told them that I had been a good custoomer and he was really conducting bad business as far as I am concerned. I called them everyday for two weeks regarding getting my TV back and my spouse had to call them and be really RUDE with them in order for them to finally say the bulb/lamp light had come in and that they were going to bring it to put in my TV that was already in their store. They came to my house to put the bulb in not realizing hey its already in the store. They had to go back to the store to get the TV and deliver it then put the bulb in, but no one ever credited my account or have they credited my account back regarding this overpayment that was made on 11/3/08.

My husband purchased a computer from them in Oct. of 07 on a 12 mo. lease. We have always paid in full every month. We got down to the last 2 payments and had to move back to Oklahoma and explained this to them and told them we would make the payments as soon as possible. Well the harrassing phone calls began, then the banging on the door, coming into my house without permission, ect.

They placed some kind of firewall on the computer so that we could not use it and then the icing on the cake. I was checking my bank account today and found low and behold they had charged my debit card without my permission for the full 2 months of payments putting me in serious financial trouble as this drained my account, put me at a negative balance and I don't get paid for another 7 days. My husband and I have no money for food or gas and I have to break my son's heart and tell him he can't have a birthday now. What really ****** me off is, number one and most importantly I am not even listed on this account, this was my husbands account, alone, two, they illegally kept my debit card information from past payments I had made on the account for my husband and used it without my knowledge or permission, three, my husband and I do not have a joint bank account so essentially they just took someone's money who had nothing to do with the whole lease agreement in the first place I just happened to be unlucky enough to have made a couple payments for him.

To me this is no different than someone stealing my bank information and comiting fraud. What can be done about this because they have crossed the line this time, period!

They over drew my account leaving no money to live on at all for the next seven days, cost my son his birthday, not to mention food, gas money for me to get to work, bank fee's for the overdraft, ect. Oh and did I mention, stole the money from me!

I'm leasing to own a washer and dryer, brand new. When I got them the washer wasn't spinning out the water from the close. I called Aarons and they came and took the washer and brought a loaner. I was promissed it would only take up to 3 months at the MOST. It's been 7 MONTHS! I called and spoke to Aarons SEVERAL times. They stated the washer was still getting fixed.

Then they said they got a new manager and that the old one was not doing his job. They said I would have my washer back in 2 weeks. Another month past. I called last Friday and found out THEY SOLD MY WASHER! NEVER GO TO AARONS! EVER! They wont even give me my money back or anything! I have put in $1000.00+ so far. All gone! For nothing! AARONS IS A RIP OFF.

About two years ago, I bought a desktop PC, used, from the Aaron's down the street. I was told when I began the agreement that once I owned the machine, I would get all the drivers and back up disks for the machine, including the back up disk for Word. At the end of the contract, I was given a few of the drivers, but that was all. I was told that the others and Word would be in at another date.

I came back again and again, always being told that the disks were not in. After a year of the same thing, I was told that they no longer participated in that. I never recieved any of the other disks I was promised.

i purchased a leather sectional livingroom set from Aaron about 5 months ago, when the delivery guys delivered it to my home they ripped it in a few spots, i asked them to take it back but because they had such a hard time getting it into my house they stated that i could call the store and they would handle the complaint. so i called aarons and spoke with an employee who stated that they would have to order me a new set and that it would take 2 weeks to get it delivered.

every two weeks i called them and they didn't receive the new set until about 3 and a half months later. when the delivery guy came to my house to deliver the second set, he refused to bring it up stating that it would only rip again because the set is too big to fit through the doorway and then he suggested that i call aaron's and see what they can do for me. when i called i spoke to a male manager who stated that he would have a female manager come out to my house and evaluate my furniture and then offer me a discount price.

no one ever showed up so a few days later i called and spoke to someone who tried to offer me a $11 discount a month on the set and i stated that that was not enough so she gave me to her manager who stated that he could only offer me a $30 a month discount and i stated that i think someone should come out and look at the damages before offering me a discount so he stated that someone would be in touch with me. now the time has come to pay again and they sent the bill with the $30 discount instead of coming out to evalute.

now i want to end my agreement with Aaron's but feel i should be compensated for the furnitue payments that i alread made due to poor service. i am going to call the store today and have them arrange for pick up of the furniture. the money i spent with them on this i could have went somewhere else and purchased something else by now. i spent over $1,000.00 that i will not get back.

I purchased a flat screen 61 inch tv for Aarons along with an entertainment center, livnig room set, and bed room set back in 06/2006. I was renting it for 2 months then i paid it all off. 6 months ago i began having problems with the tv it would take a long period of time to come on and it would start dimming out the picture, now it does not come on anymore. I called Aarons to find out if they could come out and fix it but they said I moved to far and gave me a number to an AArons nearby my home. I called that AArons and they said they could not do anything for me because i did not purchase my tv there and that they dont have my account info.

Now its 10-02-08 and I called to speak with the manager Jessie and he tells me that there is nothing he could do because it is outside of the 2 year warrenty, and i realized that they were giving me the run around all that time to tell me now that my tv is outside of the warrenty. Plus they failed to tell me that every two years the bulbs in those tvs go out when i 1st was purchased the tv and they never even offered me the extended warrenty for my tv was i paid it cash. Now i'm stuck with a huge tv in my home that does not work and and is gonna cost almost as much to fix it as it would a new tv.

The tv was purchased through aaron sales on february 17, 2006 and now that i am in hardship and cannot afford to fix the tv which was told to me it was new and when i looked up serial numbers on internet at rca repair it shows the tv was a year old when i purchased it already! i come home turn on tv and it takes twenty to thirty minutes before the tv comes on, green light blinks three timnes and goes out, i repeat this turning off and turning on till eventually it comes on but fuzzy. so we havent turned it off in a week due to we are afraid it wont come back on at all, its getting worse with buzzing sound occassionally. What can i do?

Our tv is part of our daily recreation, which is now hindered because of a poor quality RCA tv i've only had since feb 06! And now my 52in hdtv just has a blinking green light that comes on after half hour and cuts off an hour later. My warranty of course is expired now that tv is expiring. Please help me. I am out of work and cant afford a large expense right now. It is enough that i have paid cash of $1,109.38 on feb 17th 2006 which only two-half years. This has to be unfair practice.

It is a REQUIREMENT of purchase/lease that upon moving the items must be relocated by their company in order for them to know the physical location of property and also to valdate all warranties. If you move items yourself they are explicit that all product warranties are void. This includes the additional 2-yr Aaron's warranty.

We moved 4 months ago. Their employees did $2000 worth of damage to my townhome removing the furniture - walls and flooring mostly. My new home was thrashed - broke banister at entrance, tore up the entire painted wood porch outside entry, scratched up doors and walls, put a 6 foot long gash in my original/restored hardwoods, ripped the tags/necks from 2 brand new denim jackets hanging on coathooks inside entry. Grandma had just sent them for my toddlers - $46 each, ruined. Damaged all furniture in the process: 48in JVC tv, living rm suite and master bed set. Best of all, we had been paying for 22mos and were two short of a zero balance.

My couch and loveseat were destroyed to the point of having the frames snapped in two. I eventually was able to get the set replaced. The leather bed had tears in the rails - they replaced rails. The rest of bed set is still damaged and in my room waiting. My favorite is the TV. Less than 2ys old, high end JVC 48in. They moved it with the HDMI cable stil plugged - it arrived with the output bent at a 45deg angle inside television and cord unusable. The cord was replaced, I had to go pick it up at the store. Eventually a svc repair tech from Sharper Video came to assess and made warr repairs to outputs. The refractor screen was seriously gouged, scratched and scuffed. The outer case of tv was crushed from being dropped on staircase. Repair tech noted that screen NEEDED to be replaced and their expense, case damage was aesthetic. The tech said he would advise store about costs and replacement schedule for screen. I paid approx $2400 including interest for this tv.

2 months pass - an employee has been to my home, discussed damage, taken photos. His manager does not return msgs. After finally speaking to him, plays dumb. Has NO KNOWLEDGE that said employee came over to discuss situation - it has been MONTHS. Wants to talk to his EE and call me back. Never hear from him. I withhold payment. They come to my home 2x demanding cash. I tell them they can have it when repairs are made. Couple weeks pass and the inspecting EE returns with another Mgr - I ask if they are here to get JVC for screen replacement? He knows zip.

Here is what happened: they came back for the tv stating that screen was in but wanted to replace themselves at store to avoid $300 labor cost from Sharper Video, it will be back in hours. Four days later the tv returns. Am told they installed the factory part shipped by Sharper Video and it took longer because they were shorthanded at store. The pic looks awful, the new screen is EXTREMELY flexible opposed to he orig, is clear and glossy where orig had a matte look and fabric apearance upon scrutiny, rattles when tapped around edges. The employee returns to assess my complaints.

My warranty is now void by JVC for non-spec parts being installed by uncertified persons. They are in violation of national contract with repair company for attempting repairs in their store. TAP Plastics sold a custom cut piece of plexi to DJ(EE name) day of tv pickup for $23.00. Have yet to confront them re new knowlede. Advise?

I had a letter stating I owed one amount so I paid all but $25 because I was short, then the manager Julie started threating me after the first I told her I would pay on the my next payday, she told me she was calling the police, calling a judge, I told her she could come & get the stuff, I even called the police too. I'm just gonna put everything outside and they can pick it up. Hope it doesn't rain.

this organization is very unprofessional, they picked up my t.v 2months ago to have the plug repaire (minor_ and till this they they cant even give me any info on what is the staus of my t.v. th ey call me to harrass me for my payment on a loaner they provided which is all scrached up and has no stand how embarrassing when family come over. I cant believe the service. please can someone advise me!

We selected a washing machine the day mine went out. It was delivered on time. The problem was the two guys who delivered it riped my kitchen floor..I called the store and skoke with the mgr. She told me she would come out and look at it gave me a date adn time. No one ever came out to look at the tear in my floor.

I continued to call and finally she called me back saying her magr told her we sined a contract and in that contract they were cleared of any damages that may happen during delivery or pick up of any item rented or bought. Nothing was ever done and I still have a ugly tear in my kitchen floor. We paid them off as soon as we could (early). Will never deal with Aarons again. Nice enough when you go in to purchase or rent but, when it comes to costumer service they don't care at all.

It was very shocking to read all of your complaints as I have the same complaint about Aaron's. I was sexually harassed by an employee in the Norcross store as well as harassed day in and day out. I think they are trained to harass us instead of help us. My payment was due on the 15th so on the 14th they called me 15 times a day wanting to know when I was going to pay. I filed a complaint at the 800 number, all they did was transfer my account to another store.

Since I have been in this store, they have knocked on my door twice and have looked into the windows of my house. They have called and harassed my mother who is ill and lives in another state, they have harassed my references.

I have set the furniture outside of my house for them to come and pick up. I WILL NEVER EVER EVER do business with them nor would I every recommend them. They are rude, harassing, and the sad part about it, the money isn't even going into their pockets. Its going into the company. If I had not gotton up from my computer when I did, me and the Aarons man would have been staring at each other in the eyes when he climbed thru my trees and looked in my windows.

I was at home it was about 9:30 a.m on a Friday morning. I was asleep in my bedroom with my two daughters, when off in the distance I could here someone knocking on my door. I did not get up to answer the door because I thought I was just dreaming it. I heard a mans voice saying Arrons is in the house. I quickly tried to gather my thoughts since I just had awaken from my sleep by someone kicking my door in. I picked up my one year old in my arms and walked into my living room when I saw a man standing in my house. He was dressed in an Aarons logo shirt. The man said he was there to pick-up a payment for the merchandise I was renting from them. I did not make my payment the week before because I was out of town.

I told the man that they needed to get out of my house cause I was calling the police. The man said go ahead they won't do anything any ways. I told him againg to get out of my house and he would not move his foot from the door way so i could shut the door. During this whole time my two daughters are screaming and crying. The man finally decided to leave when I told him I was going to call his direct manager at the store to inform him of what had happened. I made a report with the Grand Prairie Police Dept. I took plenty of pictures of the damage that done to my house.

My two year old daughter to this day still screams anytime someone comes and knocks on my front door. It doesn't matter what time of day it is she starts to scream and say the bad people are here. I believe my daughters has been scarred from this incident with the people from Aarons. My door and door frame have yet to be fixed. My Landlord has been upset with me since the incident because of the damage that was done to his property.

This company (not specific location) in general preys upon individuals that are unable to afford big ticket items out of pocket. They use thug like tactics if you are even one day late with payment. They will show at your home at odd hours (Late in the evening/dark) - they have even scared my children when I was not home. And this was after I spoke with them and informed them I would be late with the payment. They advertise to be less expensive, when in actuality you are paying TWICE the price for items. They have no problems harassing you at work, or calling friends, neighbors, relatives (again even if it is a day late).

On top of this they refused to send a running statement of my account after requesting it several (atleast 6)times. It was a HUGE mistake for me to even use this business, but my daughter needed a computer for college and I couldn't afford it any other way. I WILL NEVER give them business again! I am not the only individual that has expressed this - I have spoken with atleast 4 other individuals - all former customers of theirs and they have had the same horrible experience.

harrassment at workplace, home - by phone and in person.

my son rented a playstation 3 from Aarons. He was due a payment on the 20th of the month and they started harassing on the 21st. I told the manager Dennis that I would take over his payments. On the 26th I called him and asked him could he wait till tomorrow for a payment and he said no. So I told him I had plans so he agreed to let me bring it in at 9:00 in the morning. Then while I was in the shower somebody showed up at my door continusly ringing my doorbell and banging on my door and windows. I called Dennis and said I thought we agreed on me bringing it to you at 9:00 in the morning. He said my guy was already in the neighborhood. He also said his driver said he came by twice today. which was another lie. I called the police and they said it was a civil matter and they could not bother me. they had to go through the repossion process.

While this whole time terrence was causing a scene out front (where we have lived for 38 yrs.) How humiliating that was. Finally I unpugged the playstation from the wall and left everything else together. Made sure everything was there and opened the door and handed it to him.

i have a lease with Aaron's. I choose to rent from them because i like there prices reather then another rental place. i went ot aarons one day to pay my bill and they were not there. They had closed down there store and changed the to rent a center, which i do not like, without notifing or contacting me about it before it happening, even when i was in just a week before this. there was another aarons in my area they could have switched me to, but instead they sent my information and lease aggrement to rent a center, which my lease is not with.

rent a center calls and comes to my home consistantly. i have tried to make payment to them, but they have refused payment, so i am trying to find out what i can do.

they are harrassing jerks i purchased a laptop for my daughter for christmas 2007 i paid on time for the past 5 months the first time i was late they came to my house only 3 days after payment was due harassed my family and scared my daughter by banging on doors and windows. shes not allowed to open the door for anyone when im not home.

i recently experience some financial set backs in which i informed them i had to return the lap top. this was hard for me to explain to my daughter. i told them i will return the laptop the same day i informed them they wanted to come to my house and pick up the lap top. i can't believe these people my payment was due 5/1 they have come to my house everyday. they are jerks and do not care about their customers i should have never bought anythingfrom a company like this and will recommend that no one ever does. i will be sueing them for harassment and they can have thier lousy over cost lap top. i found the same lap top on dell's web site for 499 dollars i feel so dumb

My daughter is now crushed and i feel so hurt that i spent over 800 dollars already on a lap top that was over priced and have to give back im depressed and have never been so humiliated at my home residence. they don't care if your neighbors even know your privacy

I purchased a laptop for my daughter for christmas 2007. i paid on time for the past 5 months the first time i was late they came to my house only 3 days after payment was due harassed my family and scared my daughter by banging on doors and windows. shes not allowed to open the door for anyone when im not home. i recently experience some financial set backs in which i informed them i had to return the lap top. this was hard for me to explain to my daughter. i told them i will return the laptop the same day i informed them they wanted to come to my house and pick up the lap top.

I can't believe these people my payment was due 5/1 they have come to my house everyday. I should have never bought anything from a company like this and will recommend that no one ever does. they are a money hungry rip off company i will be sueing them for harassment and they can have thier lousy over cost lap top. i found the same lap top on dell's web site for 499 dollars. i feel so dumb

My daughter is now crushed and i feel so hurt that i spent over 800 dollars already on a lap top that was over priced and have to give back

We rented some furniture from this company for a short term rental during a transfer and it wound up being infested with bed bugs which, in turn, infested our home. Aaron Rents refused to help us even though they admitted fault! We have now had to sue Aaron Rents for the items that we lost because the infestation was so bad, we were forced to leave our home and all of our possessions with it. We literally had to leave with the clothes on our back with 4 kids because the entomologist that we consulted stated that this was our only hope due to the level of infestation.

I have a lap top from them. I called and told them that I would be late on my next payment. I would pay it around the 1st of the month. (This was in Dec.). I was told I needed to pay something before. I told him I didn't have it. He insisted. I told him I would try to get it and if I did I would call him. Aarons proceeded to call my phone and my brother's phone and visit my house everyday and discussed my account with the people in my house. I was out of town and when I called they informed me of them being harrassesed. They were told I was out of town. I am not even a month late and won't be a month late when I pay. I always pay early.

This harassement is creating a stressful situation in my house. It shows a lack of regard for other people. I want this to stop. This needs to be changed. I feel they have a lack of regard for my privacy when they discussed my account. What can be done about that?

I have been dealing with Aaron's in Conway South Carolina for over 7 months. I have been a model customer. I have paid my payments 15 days early every month! The furniture that I got from them was a sectional sofa and a recliner. While I love the recliner and I have had no problems with it, the Sectional is a piece of junk! The seats are ALREADY caving in where we don't even sit! There are wires sticking out of the sides of the cushions in the seats and they poke you in the leg when you sit down.

Because of this and the fact that I am pregnant and I wanted something a little more durable and stain resistant, I went in to my local Aaron's and placed an order for a leather couch and love seat. I wanted to turn in the sectional and replace it with the new furniture.

Well, I was told when they put in my order that there were 10 available so it would probably be coming in on that Friday's shipment. Well, it never did. I called them and they said that when they placed the order on that Thursday, it said that there were no longer any available. That was fine. I am pretty patient where that was concerned. Also, since my sectional was so messed up, the GM of the store agreed to waive my payment until my new furniture came in.

I started receiving calls saying that my account was past due. It was NEVER past due. So I called the store and wanted to see what that was all about. I wasn't really mad at that point but I wanted to make sure everything was taken care of. The GM got on the phone with me and started FUSSING at me! Yelling and threatening me. I told him that I am a good customer and I shouldn't have to put up with this kind of treatment, well, I guess he took that personally and he just kept on yelling at me and yelling at me saying that I wasn't giving him a chance to talk.

I rented a digital projector on a short term lease basis, for one day. I paid the balance in full amount as requested, even before the service was performed. I had no problems with the rental itself, but afterwards, I kept getting harrassed for payment, of which there was none. I got phone calls everyday and eventually started getting paper bills with an outstanding balance.

I spoke to Juan, the manager at the Reseda Store multiple times and asked that this matter be resolved. He told me that I did not owe anything, and that everything was taken care of. He acted as if coroporate office was acting independently of the store and did know why I was getting constantly bothered with phone calls and bills.

Since he as the manager, could not seem to resolved this effectively, I asked for the coporate number, but he would not oblige saying that he did not know the corporate number and that his computer system was down (conveniently on 8-19-06 5pm.)

This is the worst customer service I have ever received at a retail store. The service was completely unprofessional and completely reflective of a company that does not care about the customer anyway.

well i have been renting furniture from them for over two years they have my credit card on file and during 2005 christmas my card information was losed and they drop the ball and did not charge my card for 3 months and now it is my fault. I went to there office furious, I couldn't beleive they are threatening to pick my furniture up. They began to harrass me early saturday mornings at home, never did they call me to ask why i was late.

I am presently purchasing a leather sofa and loveseat. I have 3 more payments left. The contract was for 24mths. Since around November of 2005, I have been trying to get the loveseat repaired. The seat cushions and the arms are ripping. I contacted Aarons about this problem. I waited probably at least a month or more just for someone to come out and look at the loveseat.

When the repair people came out they told me that it would be up to Aaron's whether they wanted to repair my loveseat or give me a new one. After waiting another week or so without hearing from anyone, I called and was told that they had decided to repair mine and that the material would have to be ordered. As I said earlier, this was back in late November or early December.

I have made numerous phone calls trying to find out when it is going to be repaired and no one can seem to give me any answers. I am being lied to and given the run-around. The first person I spoke to told me that the material had been ordered. After waiting a month or so I called again. This time I spoke to someone named Celest who looked into it, and couldn't even see where any information had been entered and nothing had been ordered. She told me that she would make sure that something got done about it.

Since then I have made numerous phone calls trying to get some answers and I can't seem to get anywhere. I get told that the material just takes a long time to come in, and then when I ask if they can call and find out for me how long it is going to be, they tell me that the lady in charge of where they order the material from never returns their calls.

This is the second set of furniture I have gotten. The first set had been previously rented and it fell apart before it was ever paid off and nothing was done about it. This time I thought I would get something brand new made out of leather so it would last longer. Now I am faced with the same problem all over again.

rented a wsher & dryer to own and three times the dryer stopped working, finally they called GE in to look at the dryer and he atated that the connections were not hooked up wrong but wired in reverse, mean time they brought a loaner and plugged that in and this morning it burned the entire 220 line and scared my family.

Tried to rent a sofa bed - only had one and they said they could not get in front door. Paid $131.73 (one month's rent)...they cashed my check and after many promises and arguments I still have not gotten my money back. I never had their merchandise for a minute but they had my money for 11 days now.