Aaron Rents

Aarons Rents came to my job and asked for me at the customer service desk. I was then paged to come up front. I called the service desk and asked who it was. My co-worker asked for the gentleman's name. He said Lewis from Aarons. I asked her to put him on the phone. I told him I was working and could not come up front and not to come to my job. He started to cutting me off, saying, "Let me speak." I told him that I get off at 3 pm and would talk to him outside when I am off company time. When I returned to my desk, there was a door tag left in an Aarons envelope. I don't understand. If the merchandise is not at my job and you delivered it to my house, why would they leave a door tag?

I have never in my life experienced such poor customer service as I have with Aaron's. We ordered a living room set in February after paying off a washer and dryer from Aaron's in 1/4 of the time we had on our contract to pay it with no interest. The furniture came the first week of March at 10:30PM. They told me they couldn't commit to a time, just a day. I informed them I had 3 small children so please do not come at night. After much consideration, we accepted the delivery. During inspection, we saw 5 out of 6 pieces were damaged. The rep from Aaron's took photos with his phone and told us we would get a phone call tomorrow for a new delivery of our items. 2 weeks passed and I called the store, left a message once each week. No return call. This happened 8 other times, even leaving a message for the general manager twice, who also never called back.

The first bill came, I didn't pay it and called the store asking for delivery of the 5 other items and I would happily pay the bill. No call back again. Finally, 8 weeks later, this past Friday, the furniture appears and is delivered. Today, the Aaron's truck came to repossess our newly delivered furniture for nonpayment. I only had it for 2 days and tried to explain to the Aaron's rep. He made numerous excuses about trying to deliver it multiple times and calling, but no one was ever here. Well I work from home 6 days a week so unless they came on Sunday, someone is always here and they had my cell phone number and house number.

It is a shame that the only way I finally was able to speak to the GM was when the driver of the truck here to collect my furniture called him for me. 8 weeks with no response is inexcusable. All I wanted was someone to tell me my furniture was ordered and when it would be here. Horrible service and I will never ever order from here again.

I was renting a Dell and HP netbook and TV since 9/2011. I had been paying on the account till March 2012. I have been going through family issues and medical issues and lost UE income. My aunt had been talking to Aaron up till March 2012 when she had to address her own family issues. Anyway in the meantime, when I was gone for a week, the place where I was staying at, my aunt's sisters had some company from out of state. Apparently, the teen in the family was kicked out and during a fight to get him out, my TV was damaged beyond repair. I later learned he had taken my two computers. I learned that the insurance I paid in rental amazingly did not cover theft or damage unless act of God! So I figured nothing could do, but keep on paying even though I lost all three items.

Then I lost income in April, UE stopped and I got sick again. I got a call on 5/9/12 from the police saying Kevin, the manager, was filing a report of theft as well as the company and had charged off Dell. I was in collections as I was behind 6 weeks. When my aunt tried to call as I was at the doctor, the store manager Kevin (who mind you in the past had no problem speaking with her in Feb 2012 when she helped me pay out $515 paying them through 3/15/12) told her he would not speak with her. I take meds and was just too groggy yesterday. I am calling the police today to explain the situation, but I think it's terrible that they even filed a report after all the money I have paid. I was afraid to tell them the items were stolen and broken.

My aunt just read the contract and realized that if the insurance I have been paying doesn't cover, then I am responsible only for fair market value and not to exceed cash price. The netbook and TV were grossly overpriced and used. I looked on eBay and can barely get $125 (cash price $330) on netbook and $200 on TV (cash price $459). Dell was new, but on eBay, it's selling for $285 (cash price $809). I am going through severe depression as a result for 6 months. First, homeless in 2011 after losing job (college grad too). My aunt and her sister have been trying to help me since last August to get through this and I was doing better till February, when I had major family issue with my sick mom. I have no problem per the contract paying the fair market value as stated "if lost or damaged".

I am worried that they filed 3rd degree felony charge as I did not steal the items, but a victim. I cannot believe this company. Stay away from Aaron especially Palm Harbor, FL store as the manager Kevin is rude and mean!

On April 15, 2012, I paid off my computer and was told it was covered for 30 days after it was paid off. I told them I needed the mouse key unstuck, the plug-in fixed because the power cord wouldn't stay in, and a new battery because the old one would only hold about 2 hours of charge. A week later, I received a call from Heather telling me my computer had spillage and that they could not fix it. If I wanted it fixed, I would have to pay $619 to repair it. I'm sorry, but I paid 3 times what the computer was worth, not to mention it was used, and I hear you have to pay to have it fixed. **! I was told it would be cheaper to get another computer and did I want it fixed by this company? No, thank you!

I told them to send it back. It would be back the next Wednesday. Well, guess what? I have now waited 2 weeks and I am still being told, next Wednesday! And, let us not forget that you have over 300 stores to deliver to and it takes time. Well, guess what? So does Rent-A-Center and they can get their merchandise back when they say they will. This is a small town and believe me, word gets around pretty quickly around here. Not only will I never do business with you again, but my family and my church will no longer give you their business! Shame on you and your business practices! Not that you care, nor will I ever get my computer back fixed. By the way, I got this computer from Rent-A-Center!

I rented a computer from the store in Franklin, Indiana. They were out of the one that they showed me which I then wanted. They said they would order me a new one and will take a couple of weeks to get. Well, I went in to make payment and pick up the new computer but they sold my computer, and when I asked why, because they forgot. Now, they cannot order the correct computer I want and said they would try and nothing still.

This was in January. I have not made this month's payment, waiting to see if they had my new computer in yet. I asked to speak with the man who has been handling this, and the rude man, with the name of Bob, would not let me speak with him and told me he was busy on the other line. He refused to let me talk to him but wanted me to talk to him. I told him I did not want to talk to him and I wanted to talk to Bruce. He said, well, I am the account manager. I said well Bruce called me not you. After he was very rude to me, I hung up on him. My husband immediately called back to be told now that he had stepped out.

This place is a joke, scam and extremely rude. If you must rent-to-own, go to Rent-A-Center or anywhere else, but this place, it is a complete joke and waste! I have called the 1800 number to be told that someone will call me in 72 hours, which I do not believe, because I filed my first complaint via their website and was told I would be notified in 72 hours as well, and nothing!

I terminated on the renewal date in good faith and they won't refund me. I followed the termination rules. The store was on Babcock. The managers Ray and Justin were very unprofessional and arrogant.

I have been renting furniture from Aaron's Longmont, Colorado store for the past several years and have paid all of my contracts off except this last one. I am very unhappy and filing a civil suit against their bed bug issue. They brought bed bugs in with the couch I rented. I went back and told them about this issue and they told me that they would pay for it to be sprayed and they were sorry.

Well when it came time for us to pay the pest people, they did not want to help at all and told us it was brought from something else, even though our dates of it being delivered matched the bites all over my 5 year old. Now, here we are trying to get them to pay the hundreds of dollars in cleaning laundry mattress which covers time off work and that is why we are suing them. Please take your business elsewhere if possible. This place is dirty and they don't care about their loyal customers, just their money.

I went to the same associate last month and made my payment and I asked her how much do I owe. She told me $21 and that will be it. She asked me when I made the last payment, what else do I want and I told her an entertainment center. When I sent my little boy in to make my final payment, she got rude to him and said, "Your mother owes more than that. Where is she?" I was in the car. My son came out and got me so I went in. The same lady that said I owe $21 and it will be paid out, she told me I owe $85 more. How did that happen? She kept lying. She didn't say it to me and I kept telling her everything she said and I said. Then she remembered and she lied again and said I miss my same day as cash but she wants to get more money to put in her pocket because it's tax time. All I want is to pay my $21 she say I owe her. Someone please help me.

When I signed my first lease for a new laptop, I did not have any problems. I then moved and needed a washer and dryer so I decided to go through Aaron's. That is when the problems started. I knew I was getting pre-lease furniture. It did not bother me. However, when it got to the house, no one had inspected it prior to putting it on the truck so after it was delivered and hooked up, they realized that it was going to have to go to the place they use to fix everything. It took three days for me to even get a loaner. I got my loaner. They told me my washer would be back in approximately 2 weeks. I called after 2 weeks and my washer was still not in. Finally after a month of waiting, they delivered my washer.

Fast forward about two months, my washer would pause the cycle by itself so I called and asked if they would have someone come look at it for me. They came a week later and told me that I needed to take the cover off and remove the filter and clean the filter in the washer (when it was on my lease that they fix it when/if it breaks while I am under lease). Fast forward again another five months, I get a new house that does not have a stove or a fridge and I have a one-year old so I needed both. I could not afford to buy one out right or I would have only option left was either used or Aaron's. I didn't want to go the used route because when it comes to stoves and fridges, I like to know what I'm getting myself into.

My husband went and had it all set up for delivery. We were told between 3:00 and 6:00 it would be delivered on a Wednesday and told us if it was not there on time, we would receive a discount. Husband was told that all equipment would be hooked up. They were not there until after 7:30 that night. They came in, put the fridge where it belongs, threw the shelves in it and adjusted the temp. They brought the stove in but did not bother to take any of the cardboard boxes from the stove which contained my burner covers nor did they bother to take the cardboard from the stove. They spent 15 minutes on the phone while inside my house and they were supposed to be setting up my merchandise. We had to hook the stove up ourselves.

Husband called and asked to speak with someone about how rudely I was treated and was told, "I don't know what to tell you." Their customer service is poor, extremely poor and I will never recommend them to anyone. If payment is not made on the exact day it's due, they call you four times a day harassing you. They know my husband gets paid every 2 weeks our payment is due on the 1st so if he gets paid on the 3rd or the 4th, normally on payday we deliver cash or check. They continue to harass us calling several times a day about making a payment even when we have them write down we will be in on this day. They have bad lack of communication, the sales reps are rude and the delivery guys are rude as well. Next time, I will save up the money to buy something outright from Sears or another store. I will not waste my money at a store where they do not value customer service.

Aaron's made the delivery on time and did everything they said they would. I made all my payments and finally owned it exactly as the contract said I would. The end.

I am writing regarding my daughter's (Regina **) account with Aaron Rents which is located at the corner of Blanding Blvd and 103rd St. in Jacksonville, Florida. I brought Regina to Aaron to purchase furniture for her apartment located at ** Jacksonville, Florida 32277. Regina is 21 years old.

In the past, I notice that there was a problem with her account. Even though it had Regina's name and correct address, it had my social security number on it. I assisted Regina but she sign for her account. I sign for her temporarily while she was at work and I was told by worker it would be transferred back with no problem (at the initial time of obtaining the furniture, I had no employment or income other than child support arrearages of $25.00 weekly). Regina faxed papers in to the Aaron representative (paystubs, etc.). I sign to receive her furniture at her home while she was at work.

The problem I have is that ever since Aaron placed Regina name and address to her account, they fail to place her social security number to the account as well. I also asked more than one representative and more than one manager to fix the problem (I came in to the store multiple times and called many times as well).

Recently, Regina moved from ** and initially I did not know where. When Regina desired to move from her new location where she lived with someone I asked about her Aaron account. She told me she was three to four months behind. Regina let me know she was having problems with the person she moved in with and desired to get out of his home immediately. I and other people helped her move out of the person's home (she claimed domestic violence).

Regina became a guest in my home while she figured out what she needed to do. Her furniture from Aaron remained in the person's home. I told Regina I could loan her money (that has started) for two weeks and she would have to pay me back when she got paid. I could not do more, currently I am in bankruptcy and cannot afford to give anyone money. Regina and I had a disagreement that caused her to leave my home where she resided as a guest for three days. Regina was previously told she could reside in my home as a guest (no payments for any services rendered or tangible things given except gas for her transportation back and forth to work) so she could pay her debt off with Aaron and get her finances together. I did all of this and offered these things because Regina found out last week that she is 6 weeks pregnant and has been a victim of domestic violence.

I again went to Aaron and asked to speak to two managers because Regina is no longer a guest in my home. I was interested to know how many payments she was behind. I spoke with two managers one of whom was **. I asked why was the furniture still with Regina since he verbalized he was picking it up over 6 months ago. ** let me know he was unable to pick up the furniture because she did not answer the door or phone (I felt that she should have received some paper telling her of Aaron's position and intent). Information should have been left on her door and at her job. Aaron knew her job place and job phone number. Again, Regina moved out of her apartment ** approximately at the beginning of the year (2012).

** let me know that Regina's account had been turned over to the state attorney's office approximately 15 days ago. I ask ** (manager at Aaron) could he please call Regina now by phone at this current cell phone number of hers and notify her that her account has been turned over to the state attorney. He verbalized he could not tell her that but I could tell her. I notified family to notify Regina of the status of her account. I gave the manager the current cell phone number of Regina (**) and her storage information (Uncle Bob's Storage #**: phone number **, located ** Jacksonville, Florida 32210). Her storage number I fail to recall. I know it is in the 400s and directly behind the storages to your right upon entering the storage front gate. I told the manager her furniture is currently there but I don't have a key (Regina remove my name from access after our dispute).

Again, I gave ** my full name, Deborah **, this time my cell **, and asked him to fix the account so my social security is not showing under Regina's account information (which is a horrible error on Aaron Rental behalf).

Yes, I am renting to buy a Samsung washer and dryer and when I went there to get it, they told me it was brand new. I had it for three months now. On the second month, it was leaking water from the front of the wash. So I called Aaron's and they sent out someone who works on washers and dryer. When the man came to my house, I explained what was wrong. He looked at the machine and told me the gasket that goes on the front door need to be replaced. I then asked how this could happen when the washer was new. He then told me by the way the washer looks, it was not brand new. So I called the manager of Aaron's and he then told me that we can do two things: have them bring me another washer from another store or pay the washer man to fix it. I then told him what ever is best for him as long as I have a working washer.

Then I didn't hear anything from them for three weeks. On the first, I went in to talk to the manager about the machine. I then noticed there was another washer, the same one in the store. So I asked if I can have that one. He told me he was going to take off $20 from my bill and he was going to send me the washer in the store. Now that one also said brand new on it and they were going to bring it to me on Saturday. When they came to bring me the washer, they came in my house and tried to fix the washer. I told them why are they trying to fix it when the manager, Tony, said they were coming to just bring me a new one. So they called Tony, the manager and told him it was not leaking. So they told me if it was not leaking, they cannot change it. So when they left, they left the washer running and I went to my basement to check on it. The same problem was happening, water leaking from the front door.

I then called Tony, the manager, back and told him I was still having the problem with the water leaking. He then told me I refused to make the payment for the washer and dryer to the guys who came out to my house. I told them I was going to go and pay Tony, the manager, myself so we can talk about this issue. So when I called him, he was getting nasty with me, telling me I broke the washer. I asked him how he told me by overloading the washer. I then told him, "How are you just going to say I broke it now when they can't see how much clothes I put it in?" Then I told him I've been a customer of Aaron's for about 4 or 5 years now and everything I got from them has been giving me problems.

I got a 36 inch TV from them that doesn't work. As soon as I paid it off, the TV has a hard time staying on. It will cut off and on. I then got a brand new flat screen TV that gave me problems, change from HDMI1 to HDMI2, the button to change it was messed up when you pressed it, the volume would go down. So they gave me another TV and I paid that off now. The TV they gave me will cut off by itself then will cut back on. Then I got a surround sound from them and one of the speakers was blown. They then replaced that. So when I was telling him all these, he told me the surround sound I broke I ask how he told me I was putting it too loud, I then told him the volume goes to 50. I only put mine to 20 to 25, no higher than that. Then he told me with that washer, he was going to give me the new one in the store and after he did that, he was done with my washer.

I asked him how he could be done with that washer when something could be wrong with the new one. He then told me he has rented a lot from this store and not one has given him a problem. I was the first one. I then asked him for his boss number so I can talk to him because I feel he was every rude and unwilling to help me when I am paying for something brand new. And also, I don't see how it's brand new when they brought me the washer and dryer when on both of them, the front door has a lot of scratches on it. If it was brand new, they shouldn't look they way they do

I have been a repeat customer with Aaron's for over 12 years. When I got sick in October of 2011, I was contacted by Aaron's about being behind and they would have to come get the stuff I'd been paying on for five years. I told them to come get it. So they called back and put everything in my son's name. When I took back a desktop in 2010 because it stopped working, they gave me a loaner that did not work either. So we returned it and decided to get a laptop. We had to return five times before they found one that did not fall apart when we picked it up off the counter. The Xbox my son had rented red ringed so we took it back in for repairs. They called two months later and ask if we had an Xbox in for repairs, they found one in the backroom that they didn't know who it belong to.

While I was on the phone with the lady, she said, "It just pulled your son's name up as the owner. We will get it fixed and back out to you soon." I have not seen it! I was renting two mattress and box spring should have paid off two years ago. One they came and got. After being put through all this harassment, I find out they took money off my debt card without my consent. Then they ran a check that was altered that was not suppose to have been cashed at all. So they said I'd have to return the merchandise. We set up a date for them to come get it. I was put in the hospital.

When I was released, I was called and rudely informed that if they did not get their stuff back, I would go to jail. We set up another day. They came out, picked up most of the furniture and washer/dryer, TV but left sectional and recliner. Lap top was in shop. We returned the laptop to the store and I am still getting calls. They still come to my home and they are still contacting family and coworkers causing more problems. They should not be allowed to do this. The reason they left the recliner was because it was paid off. But the couch pre-owned when I got it they broke the leg off moving it. But yet they still can act this way? They should be shut down and charges filed. I even paid for furniture I never got from the repair dept: bluray player, surround sound, Xbox system.

I started leasing a living room suite for Aaron Rents to own in December 2011. I have had nothing but problems out of the employees and the furniture. The employees don't follow through with what they say they are going to do. They had to send a repair man out to my house 3 times to find out what was broken on the reclining love seat (still not fixed). And on one occasion, they sent 2 delivery guys to my house to look the piece over, and I thought they were going to break it. (They were extremely rough with the furniture.) It was rainy outside, and when they left, they drove the big delivery truck on top of my septic tank and made ruts in my yard.

I then decided to have them come pick the furniture up. The manager assured me that they would come promptly at 11am, but they did not show up. I called to see why and asked them to come at 4pm the same day. They were late then too. I am so angry with them that I will never step foot into one of their stores again.

Three years ago, I bought a 72 inch TV it went out and Aaron's fixed it. Well a month later, it went out again and it has been a year and still it's sitting there. Also, two years ago, I bought a computer and now only owe 117 dollars on it and they tell me today that if I don't pay 20 dollars, they are going to keep it. Well they have had it almost a month because it went out. Please someone reply and help.

I am happy to report that Aaron's in Red Bluff, CA finally got a regional manager on the phone today and he is going to rectify the issue with our leased to own TV. It turns out that there were indeed two very good TVs in back (conveniently?) when we came to see what was offered. They were not shown to us; however, we will get one of the Phillips TVs to swap for ours without any additional fees or problems. We were told about it this afternoon. It is sad we had to go to such great lengths to get things done in our behalf. However, it will all be okay in the end if Aaron's keeps the arrangement. Thank you, Aaron's.

I have a mold problem in my front load washer that is made by Maytag and my daughter is highly allergic to mold. It could harm her badly!

I leased a 32" Sharp TV on Narcg 24m 2011 and within a short time, the picture would become unstable. It was either too bright or too dark. We could not get it right. Blinded at night, while watching and yet straining during the day to see the TV screen, we asked for assistance and were told that they would get us a replacement. That was between April 2011 and July 2011. December 5, 2011, I called and requested that someone fix this issue. I had gone to every forum known to man. Everyone has the same issue. Sharp has a problem with some mechanism. So, they said they'd replace it and a man named Rob said he'd get on it immediately and invited me down to see what was on the floor. Well, what was on the floor was not very good quality, so he said he'd call me later in the month. The 15th, someone named AJ took over and said he'd call me. Nobody called, so around January 2012, I called and asked these people to please get me another TV. I was then told that someone would call me back and they'd see what was available in other stores. Then, a woman named Sheree answered. She said she'd take care of it. Again, she referred me to AJ who never called.

By the 25th of January, nothing happened. I called Bret at the store. He said he'd take care of it, but he never did. February 2012, Bret called me back and said he'd take care of it before close of business that day. He never called. I got on the phone with Rob at the Chico store (complaining) and he called AJ who never called me and on February 25, 2012, I got hold of AJ, and he said he would discount our new TV, exchange us and take care of it. He admitted there was a communication breakdown. Well, we went in as he asked. There were some nicer TVs. None of the 32" would do as they were all sub-standard from the TV I was leasing. Keep in mind, I have made all ten payments meantime and never watched my TV but sparingly. AJ stated he would make it good. He said he'd credit the money payed toward our TV at the rate of 15% off the rental of any other TV. I thought, okay...we'll just pick out another TV. There was a lovely Phillips 47" TV on the floor marked $99.99/month. Adding a 15% discount, that makes it $84 a month, plus tax. I told him we'd take that one, but he stated it wasn't $99.99, that it had gone off sale and was now 109.99. I asked him if he could lease it to us for that price, and give us our promised discount, since it was advertised publicly on their floor, tagged on the TV for that rate, and he said no.

Sheree came over at his request and he asked her to change the tag. At that point, I realize this guy is not on our side at all. He's really trying to soak us. Then, he adds it up, and says when applying our discount, the total for this Phillips TV would be $107 a month with tax. No way. That, my friends, is called creative math. He created what he wanted the math to be. So, we went to the counter to see his math and there on the counter is a gorgeous sharp 60" TV for $99.99 per month. I said, "may we take the 15% off this TV instead? " He stated in reply that he couldn't sell us one. He had been instructed by Aaron, his regional manager not to sell us a new TV. Long story short, we were not getting any discount, no replacement and I told him I'd like to speak with Aaron (always nice, I am, but I am tired of this) and I went home and went to my kitchen, sat down and broke down in tears. I am so frustrated, here I am...crying like a little girl. These guys have jerked me around for ten months. The left hand of their store has no idea what the right hand is doing. This store, by the way folks, is the store in red bluff, California. I have payed out just under $400 for a TV I cannot watch. No replacement is offered, but some old, ugly TV that I don't want, and I am not allowed to buy a new TV at any discount, although they promised me one. I filed with the BBB, but at this point, I am so frustrated, I just wish someone would do something to fix this! Please, please please. Please? This is a consumer complaint from a very upset and tired consumer.

I can't believe how unprofessional and rude these people are! I rented a washer and dryer from the Aaron's store in Atlantic Beach, FL. I lost my job and called Aaron's the day I lost my job to let them know about my situation and asked if there was anyway they could work with me. The gentleman I spoke with the first time was polite and helped me by letting me arrange a date to make my payment late. A few days later, I got a call from the store's general manager. Her name is Cora. I explained to her the situation and told her that I had already talked to someone from the store who agreed to let me make my payment late.

The general manager told me that making my payment late was not possible and in fact they couldn't work with me at all. I was very upset. Not only was I upset with being told one thing and then told another, but this lady, Cora, was extremely rude to me. Whenever I would try to explain anything, she would cut me off and talk over me. She ended up hanging up on me. I called the store back after she hung up on me and the phone was picked up and immediately hung up again. I called again; the phone rang and rang for about 10 minutes. She was obviously avoiding my call. Cora finally answered and was very rude!

I just couldn't believe this lady was a general manager of a store and was allowed to treat customers this way! I asked for the corporate phone number and she gave me a very hard time about it. I ended up finding the phone number on google and called and made a complaint. They took my information and I explained the situation. I was told corporate would call me back but they never did.

I again had to deal with Cora this month. She is still very rude and hung up on me again. This is ridiculous!

I completely regret doing business with Aaron's and I will never go there again. I will let all my friends and family know about my terrible experience. I cannot believe that this company can get away with so much harassment and terrible treatment to their customers.

My husband and I started a rental agreement with Aaron's about 5 months ago for a washer, dryer and a laptop. Our monthly bill was to be $215.00 for all the items. After paying the bill online on time and sometimes before time, we received a call from the store saying that we owed last fees of over $250. They said that it was stated in the agreement when we singed the contract. Needless to say, that it wasn't nor did the delivery man explain that to us. But the late fees are not valid. We have never been late on a payment. When we contacted the store manager, he said that the only bill quote was wrong. Our bill was suppose to be $265.00 monthly and that we had to pay up the money that was misquoted.

Well, we weren't about to do that, so we asked them to come to some sort of reasoning about the matter that was not our fault. He said he would not and that the balance was on us to pay. We refused to pay and kept paying our online bill, but they were taking the said balance from our monthly payment to pay that and then told us that we were behind in our monthly payment due to insufficient funds! When we stopped payments and asked that they get the matter sorted out before we started payments again, they started harassing us by way of phone calls and threatening to send the cops to my house. They called my husbands job and told the situation to his supervisor, his fellow employees and his boss had at one time been a client of theirs and they called him at his home to complain to him and threatened to have him brought up on charges as a co-conspirator!

The last straw is that they have been coming to my house. I live in a gated community. They told the gate guards that we called them in for service repairs and they have threatened my children and have attempted to push their way pass my 18 years old son and proceeded to curse at him. This is appalling and not fair for something that was their mistake.

I bought a sofa sectional at 5:38 pm on February 14. I waited until my grandfather came to pick it up for me at a little after 7 pm. We ran to Walmart and then arrived home at about 8:30. We unloaded the furniture and began to use it. My wife and baby were laying down when she felt something crawl on her. She immediately jumped up and grabbed a flashlight to see what it was. She thought it was a bed bug but we weren't for sure so I searched on the internet and it matched. She grabbed an empty coke bottle and scooped the bed bug into it. We then removed the furniture from our home and put it outside. I want something done about this immediately.

Aaron's consistently calls my cell, house and work number on a regular basis with unprofessional demeanor. You also contacted my job in regard to a bill owed in the means to try an make it bad for me. I've asked Aaron's over and over to contact me by mail but instead continued to call. Also, I have three recorded messages informing Aaron's employees to stop calling me and to communicate to me by mail only. I just contacted the BBB to put a stop to this type of behavior. There is a law against this it is called "Fair Debt Collection Practice Act."

I rented a computer from Aaron's and they claimed they would fix it even if it had viruses. At first they did but now that it is almost paid for, my spyware they installed was disabled and without my knowledge or notification, so I could purchase an internet security or virus protection CD to protect it. I should have been notified that they can access my computer to do whatever they want to without my knowledge.

I went into my local Aaron's store in Ripley, WV shortly after the grand opening in September 2011. I purchased a couch and loveseat and was told for 120 days there would be no interest. The price was $1100 over a 24-month period. I was directly asked if I wanted 24 payments or 48. I stated 24 payments and signed off on my agreement. That day, I made a payment for September, October and November. My payments were to be $95.39 per month. I did not need to make another payment until December 1st, 2011. All of my future payments were due on the 1st of each month.

In November, I experienced financial hardship. I contacted the store and spoke to the manager, Jeff. As soon as I explained to him my situation and asked if I could pay a week or two late, he became very rude and condescending. He said that they were going to just come and pick up my furniture that day since I chose not to make a payment. This was the first time I was late on a payment. I explained again that there was no way I could make that payment in full on the 1st and asked to speak to someone above him because of the way he was treating me. He became even more rude and told me that even if he gave me a number to make a complaint, that they would side with him and force me to make my payment that day or pick up my furniture that day. I asked for the contact number anyway.

When I called the other number I was given and explained my situation, the lady took my information and entered it into the system. She said that there would be someone from corporate calling me within 72 hours to resolve the matter. I received no call from corporate. The sales manager, Mark, began coming to my home several times a day. I wasn't there so he would leave notes each time. The store was calling my phone up to three times per hour. The automated system was calling my phone every hour as well. In one day, I had at least 30 calls from Aaron's. That is harassment and extremely unnecessary.

I finally ended up borrowing the money from a family member and paying a half payment that day in the store. They charged me $52.09 for a half payment, even though my full monthly payment was only $95.39. When I questioned this, Jeff told me that he didn't know what I was talking about and that that was the correct amount for a half payment. I told them I would pay the remaining amount around the middle of the month and I was not asked to sign anything, nor was I told anything. I made the rest of my payment (another $52.09) on December 15, 2011. I was harassed from the 1st of that month until I made the remaining payment on the 15th. I paid my January payment online on January 1, 2012 because I did not want to go back into the store and have to deal with Jeff or anyone else who worked there. I have since looked at my receipt from the day I made the partial payment, and it said I had 43 of 45 payments remaining.

I called the store last Thursday and asked Mark what my remaining balance was. He stated over $900 (which cannot be correct) and when I questioned him about why my lease agreement had been changed he put me on hold. Jeff got on the phone and told me that he didn't know what I was talking about because they didn't offer anything over 24 payments. I told him that I had a receipt showing that I had 43 of 45 payments remaining and that I signed up on a 24 month lease agreement. He became very rude again and I told him that I knew that there was a 48 month payment agreement because it gives the amounts and terms on my agreement that I have kept on record. He repeatedly told me I didn't know what I was talking about so I hung up the phone.

I have never been treated so badly by someone at a place of business. I don't mind to pay what I owe on the lease agreement that I signed on for. But, I feel that they are trying to extend my agreement so that I will not only have to pay extra interest but so that they can charge me twice as much for my purchase. I would appreciate it if someone would contact me and let me know what can be done. I have called the store repeatedly and have been told there is no contact number to the company to make a complaint or to resolve an issue. In my opinion, that is not good business. Thank you.

They have re-new my contract over and over again and I am confident I am overpaying and they constantly come to my home and leave notes on my door and they constantly disturb my peace at my home.

The new store manger called me last night and try to harass me. I told the other person that work in the store I will cash the whole thing this Friday with my taxes money. He said it was okay. I only have four hundred dollar left on my payment. I have been a customer for a long time. I have no problems. Since this new store manger started working there. After I finish paying it off, I am never going back there again. His name is Walter something. I don't like how he is treating the customer by threatening them. Why would you lease anything from their store? How they treat people and not willing to helping them.

I had a machine that I was not pleased with. They told me that I was using the wrong detergent. I bought the correct detergent and my clothes were more messed up than when I used the wrong one. I then told Aaron that since I could not change the machine, then I no longer wanted it. The GM, John, told me that he would credit my (5) payments that I'd already made back and start me a new agreement with a machine of my choice. Also, with the new agreement I would have my 120 days same as cash option again, so I asked that he put it on my new agreement about the credit so that I would not have any problems later on.

However, I called on Jan 27th about a letter that I'd received from the corporate office about a last payment. John told me to disregard that letter. I asked how much my payoff was, he told me $719.00. If you credit me 5 payments back and gave me 120 days same as cash on a $899.99 set, how do I owe $719.00? I'm confused especially since I have this in my new agreement signed by him.

Aarons' manager, Bill, removed my furniture without consent from me but by the landlord, which was in violation of tenant lease dispute filed on appeal to Cambria County court, removed furniture costing $406.79. On January 15, 2010, all payments were made by credit card in full and after delivery to the new apartment in February 25, 2011. I had paid for this furniture while it was supposed to be at the local store location. When it was delivered back to me, several items were missing; my large screen TV and a dinner set. I asked him where the other items were, he could not tell me. He had rent out yet had taken payment from my bank account by credit card, full payment.

I filed with the Consumers Board of Pennsylvania with averment to what they gave the Consumers Board. My bank statement revealed that my contract was in compliance, so from that day of September 20, 2011 until January 25, 2012, he filed nothing in the court because he knew my bank statements would not get him false statement and gain access to my funds at the bank and would show false statement were stated to me and accepted full payment for the furniture when had rented out to another consumer. I just filed criminal charge after they gave false statement to gain funds from my account. This company has illegal gained fund from my account by falsifying that my furniture was at store waiting on my request for delivery to my new apartment. This is violation of wire transaction. Why have they not been prosecuted with all the complaints lodged by other consumers and myself?

A driver came to my house 6:15 pm telling me he was in the neighborhood and dropping by to request a payment. My payment due date is on the 15th and today is the 23rd. I was shocked because I just made a payment online earlier at 3:30 pm from my work. At least I thought it went through. No hesitation, I gave him my credit card but to make sure it was not a double payment and to call the office to make sure. The driver called and they said they did not see a payment so he gave the office the credit card numbers.

Very loudly gave the credit card number with my expiration and my 3 pin number in the back. I told him to softly give my number and then when he lifted his hand up to shut me up, I was then ** off. My neighbor came out and said that guy was rude and not only was rude but they heard him calling out my numbers. I called Eugene, the store manager, to tell him what happened and hopefully there is action to be taken. I was a very satisfied customer for 2 years until tonight. It only takes one incident like this to have them pick up my TV. I have 3 already and it's okay. I have always been on-time until the last 4 months paying no more than 15 days late. Eugene, the manager from the Vallejo store, is very polite and easy to talk to but it's with employees like that you can lose your business.

I purchased a laptop computer through Aaron's lease program. I was promised that after my 12 months of payments were completed that within 3 months that I would receive a positive report on all 3 of my credit reports. It has been since 06/04/2011 and I have completed all 12 of my payments and the Ownership Certificate was issued to me. I have been in communication with Aaron's for over 4 months trying to get this matter resolved and have got no response. I have had verbal communication with the store, corporate, and executive management, but have received no response.

I am looking for full retribution! I want Aaron's Inc. to either report my completed payment amount to the three credit bureaus, or I want a complete refund. My agreement number is **. Owned by me, Scott **. Item number **. Serial number **. SKU number **. Description as written on my preferred customer ownership certificate: LPTP HP, 4/320, 12.1 AMD Turion X2. Date: 06/04/2011. Store: F1037. I want management to contact me to either let me know that this has been taken care of or to let me know that I will be receiving a complete refund. Please report my completely paid total.

We have rented a lot of things from Aaron's but not without any harassment from them. I recently sent back an 82" TV that was supposed to be a 18 month contract that mysteriously got changed to a 24 month contract. I have a digital camera that I started to rent from them in December that I am about to send back. I was awaiting settlement in which my attorney called them and told them that the payments would be made when I got my settlement check. They said that it was fine they would make a note in the account of which they did not.

Now they are calling and harassing my parents and my husband's parents. Also, they are calling me when I am at work to the point where I do not turn my phone on anymore. They called my house in one night over 10 times. I was at work. But when I try to call them, they put me on hold and conveniently forget about me. I think that they are harassing and getting worse. They are not as organized as they used to be. I had to send a fax to them tonight because I couldn't get through to the phone lines that I would like to return their merchandise.

I am only 3 days late on the camera which was only supposed to be $69.99 a month now turned into $149 a month and for a year instead of 6 months. I'm just tired of their lies and lack of communication about posting comments or calls that are made on the account.

We get paid every two weeks. Our paychecks don't always fall on the due date. We are never late more than a week. The first day past due, we received mean hateful call. I told them in the past that because they are so mean to us, they need to come pick up the 60-inch plasma TV. We paid a computer off with them. They make us feel like we are in some communist country the way they treat us.

I leased a washer & dryer set from Aaron Rents ion Mustang, OK. It was a returned set and the advertised price showed $88.00 a month for 18 months. I still do not know what they added to the contract but it came out to $120.00 for 24 months. I was in desperate need so I sign the contract with the understanding that the manager would call me and we would get to the bottom of the problem. When Mario the manager called he insisted the contract was correct, and that he had no idea what price sign I was referring to. I had taken a photo of it on my phone. I forwarded him the photo and he insisted that the photo was not from his store, yet it was the same washer and dryer that I now have in my home. Two months after signing the contract with Aaron's my position at my job changed also with my pay scale. I continued to make payments.

In October 2011 my ex-husband lost his unemployment benefits and the child support came to a halt. My 17 years old son was injured playing football and had surgery in November 2011. I had made all my payments up until this time. They call constantly, go to my home, threaten my daughter, and discuss my finances with my daughter and family members that they have also contacted. I called JJ the new manager today and explained the situation and I asked them to wait until the end of January and I would just pay the set off. They refused. I then figured out their scam. We rent/lease for a period of time. They charge a huge lease fee and then when you can see daylight at the end of the tunnel, they want the merchandise back so they can lease it out to some other poor un-expecting consumer. This company lease, repo, re-leases, repos, and releases merchandise. Their customer service practices are terrible, and I am pretty sure they will be followed in a class action law suit at some point in time. The laundry mat is bad but anything beats doing business with this company.

I was renting furniture when Katrina hit. I had a 30 ft. surge that demolished my house. I received a call from a collections agency saying I had to pay for the furniture this 2012. After Katrina, I was informed all accounts were written off on insurance claims by Aarons. I did not have personal insurance and did not receive any compensation from FEMA. I find this company unethical at the least and I believe if they were compensated with insurance and trying to collect 6 years later, it is illegal.

I used to love Aarons, I purchased many products from them, but I always did the 90 day same as cash. I purchased a leather sofa intending to do now 120 days same as cash. It did not work out. I was one day late on a payment, they called 6 times that same day and left a message each time. The manager used to come out to the house, at first I was friendly and would give a payment. After awhile, I felt I was being harassed and bombarded with phone calls if I was a week late etc. They literally call twice within ten minutes. I pay online, I don't even want to deal with these people. They have called my relatives who I gave as reference although they know I haven't moved. I will not recommend anyone, rent from them unless they know they can pay within the 120 day time period. I know a business who treat customers like this will not last for long.

We purchased a washer and dryer set from these people. The Managers name was Nick and he claimed the company was BBB approved, yet I was not able to find them anywhere! They constantly called and harassed everyone. They placed it on the paperwork even before your payment was due! Our payment was $140.00.

Seven days before it was due they started calling and showing up at our house threatening us! "If we do not receive a payment we will have you arrested for theft" I am very unhappy with how these people handled there customers. They are rude and highly unprofessional! The company closes at 7pm and they were banging on my door at 10pm. We have young children and work at 7am. They call at least 8 times a day and leave threatening voice mails!

I'm am about to file harassment charges on these people! We spoke to Nick and told him that February 1st, we would be paying the full amount on the set. At this time he agreed yet the harassment continues!

Today, 1/3/12, a delivery driver, Terrence, and helper arrived to try to pick up a washer and dryer. I had been working with a lady from their corp. office and one of their so called regional managers. I made a payment to the lady in the corp office to catch up 2 of my payments out of three. I fell behind due to medical issues. Well, anyway, I try to tell this Terrence that and he called me a "** liar and a *** thief." At this point, I told them to get off my property. Terrance got on his Nextel and was calling for a supervisor to come out and I told him to get off again.

He said, "What you going to do if I don't? " His helper just snickered. I said I was going to call the police and he said to go ahead and he would have me arrested for being a ** thief. Once I dialed the police, he and his helper walked to the side of the property and said we are off and we are not going anywhere. Then Aaron's supervisor showed up and tried to come on the property and I told him to stop, that the police had already been called. Their truck was blocking my driveway so I told them they needed to move it. The helper just laughed and then I said I would have a tow truck called. Terrence said to go ahead, but their supervisor told them to move it, so the helper pulled it up far enough to block the entire driveway.

Once the police arrived, I told them what was going on and the supervisor tried to convince them they had a right to enter my house. Thank goodness the police knew the law and told them they did not and that it would be in their best interest to leave. Terrence and the helper got into their truck and the supervisor into his personal car and left. Before the police left, they told me that if they come back to give them a call and since I told them not to come back on my property that if they did I could have them arrested for trespassing.

I work for a very large retailer as a corp employee in the field and if I ever talked like that to someone, I would have been fired on the spot, but their supervisor thought it was funny.

Two weeks ago, I called the President of the Company, Dave ***, and begged for more time. He was as horrible as his workers. He demanded I pay right then and there. They have contacted family members of mine that I thought were dead. They called my work place. They called me six times a day and all I am begging for was a week. Because of my hardship, I have to go sell my wedding ring to cover that check I wrote to Aaron's. This is so painful. They were horrible to me. What rights did I have? Could I have called 911?

The are all born from ***. At that place, Vinny, the manager was mean nasty and he is the *** himself. How humiliating. All I needed was a bit of time and I was willing to pay even double. I just needed time. This *** just would not leave my driveway on New Year's Eve. I had a house full of company. They all have to rot in ***. I am calling Help me Howard from channel 8 news to let everyone in Connecticut know what greedy, heartless ***. Please help me get the word out about these ruthless ***.

I have not had a problem with them (Aarons) until my laptop lost its IP. I called HP per the direction of my cable provider and gave them the serial number and was told the laptop was 2 years old and was no longer under warranty. I called Aarons and brought it to them to be repaired. When the repair was complete I sent my son to pick it up. At that time it was the holidays and I was not in class, so I put it up. When I did hook it up I noticed the screen was cracked. I called them right away and told them about it. I also informed them that when my son came in to pick it up, the young man could not find my laptop and when he brought this one out he could not find the A/C cord.

The young man did not check the laptop to make sure it was operating; he just gave it to my son. I was then informed that I broke it and they were not responsible and I had to pay $300.00 to have it fixed. Well, this laptop is not my laptop; the serial number I gave HP does not match this one. So I felt that I was stuck. Now I have learned my lesson. I purchased a new laptop for less than $400.00 and it is better and have everything I need for class. I will give them the money. I feel I have no other choice, but never again. I would have paid more than $700.00 for a used older model laptop. My advice: do not get electronics from any rent to own. The age, and if the item is new or not, is not known to you the buyer.

I leased-to-own a laptop from Aaron's in Simpsonville, SC. Yes, I have been late on some payments but the payments have always been made and caught up. My complaint is the phone harassment. Everyone in my house works nights and they insist on calling at 8am. I have asked repeatedly for them to call later. At this point, I only owe $150 on the laptop and was supposed to pay it on 12/19; however, I have emphysema and hand an exacerbation which had me at the hospital, so I was not able to bring the payment in on that day. I could not even speak while the Aaron's rep hounded me to make payment over the phone. I refused.

From the experience I've had with them, I don't trust them with my banking information. I have always made payments but they have come to my home twice while I was at work and they have called my neighbors, divulging private information. I will never do business with Aaron's again and I will not recommend them to anyone because of the phone harassment.

I am a month late, one payment, on my rental agreement with Aaron's. They have been harassing me since the day payment was due. I was told they would help me out by my grandmother who they also were harassing. When I called to make the arrangements I was told there would be no arrangement and they will just come retrieve my merchandise and hold it. I offered them half of what was due but they would not accept it. They were very rude and lack people skills entirely.

After my conversation they continued to harass me with phone calls and trips to my house. While at my house they looked through my windows, and they even went to the extent to unscrew my outside light in order to see better. While one was doing that the other one went around the house to see what other windows he could peer in. I have always paid them what I owed plus and tried to keep a good business relationship. The obviously don't know how to do business and they don't care about keeping customers. Shut down. Don't hire crack heads. They don't follow the company rules.

Aarons called my job when I was out on medical leave and left information regarding my account status and questioned the validity of my account. They also called a person I had on my account as a reference and asked them what was wrong with me. And they told her that this was not like me not to pay my bill. I owe for the month of Nov. and now Dec. But I have informed Aarons that I am not in a position to make the payment. And I told them I would like for them to pick up the bedroom set, which was pre-owned when I rented it. They (Aarons) stated they cannot schedule a pick up for Saturday, 12/10. And they said that if I'm not in a position to have them pick it up today, 12/8 then they will not pick it up at all. And the account will be referred to collection for the amount of the bed set as if it was a new purchase.

I leased what was stated as a new dryer a year ago. Within 2 days, it began overheating, timer would not stop and it threw the master breaker. I called the store in Jasper, TX. It took them 4 days to come get it and over 6 months to get it back. The loner worked better and I payed it off in March. It was returned 2 months ago in October.

On12/2/11, it started the same mess all over again. I contacted the GM, Kenny, who said it would be pick up and fixed in store, there are no employed appliance repair men! I just paid tripled for a dryer that was in my house for less than 4 months and they refuse to even give me a discount on a used one!

Please help! Also, during the last year, I leased a Camcorder that caught fire. They would not replace and blamed me. My son just got injured on a bunk bed that supposedly passed their 7-point inspection when 2 slats broke while he was sleeping and he fell onto the floor! For that, they also blame me!

I purchased a laptop (in store bought not home delivery) February of 2011. I was told I could pay it off early, (120 days four months). I had witness with me at the time the store visit. I made my payments online. I got the confirmation numbers or I have my bank statements to prove all the payments to Aaron's. I completed my payments June 15, 2011 of $882. It read zero balance owed.

They have been calling and harassing me on my land line and cell phone, leaving messages. Sending mail.

Now they started coming inside my apartment building and coming to my door and posting threats to take back the laptop five times now, which I'm contesting I completed the payments due. They are harassing me so much now. I can't eat or sleep well. I feel I may have to report them to the police or something. I block their calls on my land line. I'm thinking of changing my cell phone number as well. I've kept all of my documents and notices with their hand writing they've left on my door knob of my home.

March 2011, I began to rent a TV from Aaron and lost my job but never stopped making my payments. Sometimes I did the late fees and have proof of every payments. I do not like the fact of the harassing phone calls more then 67 times a night. Then they began calling and harassing my mother. Sent a letter when she had nothing to do with my payments and coming to her house.

I have had two Frigidaire that had to be replaced within four months apart of each other. I have had food ruined both times including my Thanksgiving dinner and other food items in the freezer and the fridge. I called and spoke with two managers and one of them showed no concerned at all. He was rude, nasty and unprofessional. I have been a very customer with this company. I have paid off a big screen television and was on time with every payment. I am on time with this product but they keep telling me it is new but I am having the same problems with it over and over.

I have asked the manager to replace my food both times and send me a different model refrigerator because the model they give me is worthless. He wanted to charge me more money for something that is the company fault. I showed not have to pay the price for their junk that they are selling to good, honest, hard working people like me who pay on time. Please Help.

Rented a washer and dryer from Aarons. I moved and set up an appointment for Aarons to pick up equipment. Aarons did not retrieve the equipment and the apartment disposed of merchandise within 2 weeks of waiting on the company to pick up their items.

It looks like they have run up charges on lots of others. Lawsuit Filed Against Aarons, Inc. Regarding Alleged Improper Practices Lawsuit claims that Aarons, Inc. repeatedly breaches rent-to-own contracts, violates state usury laws, and engages in unfair business practices.

Atlanta, Georgia (PRWEB) November 11, 2011. Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Aarons, Inc., one of Americas leading rent-to-own companies with over 1,900 total stores. Aarons leases furniture, appliances, and electronics to consumers usually with the promise that, after a certain number of payments have been successfully completed, the consumer will own the items.

The new lawsuit alleges that Aarons has breached its lease agreements by refusing to provide pay-off information to consumers and through other improper practices. The suit further asserts that the company has used unfair business practices, false advertising, and misrepresentations to induce customers to enter lease agreements that are not as favorable for the consumer as represented. The claims also include unjust enrichment. The case, styled Clark v. Aarons, Inc., is pending in the Superior Court of Fulton County Georgia and has been assigned Case Number **.

According to the suit, Aarons rent-to-own business model is in reality the extension of credit through consumer loans disguised as leases for the purchase of goods. The suit alleges that the difference between the market value of the goods and the total amount of payments made by a consumer constitutes interest. State usury laws, such as the civil and criminal usury statutes in Georgia, impose a cap on the amount of interest that may be charged by a lender. The suit alleges that Aarons repeatedly violates these laws.

Further, the suit alleges that Aarons deceptively markets its well-known offer of 120-days same as cash. According to the complaint, this offer purports to allow consumers to buy their furniture, appliances, or electronics from Aarons for their market value so long as the consumer pays in full within four months. The deception, as alleged in the suit, is that Aarons regularly and proactively attempts to prevent consumers from taking advantage of the 120-day offer by failing to provide them with their outstanding balance or pay-off amount in a timely and appropriate manner. If you wish to discuss this action or have any questions concerning this press release, please contact John **, Esq. by e-mail or by calling **.

When Aaron Rents came to trade out our fridge to repair the one I am buying from them, they ripped my kitchen floor and now no one knows when it is going to get fixed. It happened in August of 2011 and it is now November of 2011. They keep giving me the run around and said that the guy who did it would get fired. He is still there and he was the only one that was here to do the job. They did not have two men here to move a big fridge.

We are avid customers for the last five years. We have bought many items and still continue to do so. However, we bought a computer and since then we have had nothing but problems with the computer. Twice we called, twice they attempted to fix the problem and failed. Now that the computer is paid off, we can't use the computer, and they refuse to do anything about it.

You are my last hope. Please contact me or I will take further action, which I do not want to do. We paid for the computer in good faith and we expect to be able to use it. Please call.

We purchased a Maytag refrigerator and it stopped cooling. We still are making payments on it. When I called, Ryan said someone would be out here at 10:00 am. At 11:15 am, I called back and was told that someone would be here "in a few minutes". At 1:15 pm, I called back and got another time frame. We still haven't seen a repairperson.

Me and my mother went to the store on Abrams and Skillman to make a purchase and evidently, a customer was behind in payment. He came to make a payment and the store manager cursed the Hispanic guy out. He called this man ** and ignorant. We tried to go to another Aaron to get assistance, but unfortunately, no other store service our area. Now, she refuses to go to that store again. If someone from the corporate heard how this store manager raised his voice at this customer, he probably would have been fired on the spot. The customer did not defend himself and asked the manager "why are you talking to me like this?". The manager straightly told him it's because "he was ** for not making his payments and when I come knocking on your door, it is to come get my ** back".

My mom was so upset, she said he wasn't supposed to put the man's business out there like that. He should have called the man to his office and talk to him privately because we did not need to know that the man didn't make his payment and were just partial payments. I have never seen a manager conduct business like that and I hope I will never have to see this type of behavior and threats as well again.

I called Aaron about a month ago and told them something was wrong with my refrigerator and now it went out on 10-31-11. I called them at 8 a.m. and told them that everything was unfreezing and I have a grandbaby with me. The girl on the phone was not very caring. I said all my meat and milk were going bad but she said they can't get to me until 3-7 p.m. on 11-1-11. And now my grandson has no milk, no food to eat because everything we had in there is gone.

Let your payment be one day late and they are harassing you but if you need them, they are there for you. I should have stayed at rent a center--they did come out the same day if something went wrong. I'm thinking of going back to them.

I don't know who I can contact about this situation but Aaron's in Woonsocket is harassing my family and friends about something that my ex took out. Here's the story: my ex and I got a bedroom set. The guys delivered it and the mattress was cheap-looking so they came in with another one. The bureau handle just "fell" off the bed and was not put together right.

We called Aaron's and told them that they had to come and fix it; no one showed up. My ex left me and she called Aaron's to tell them that they needed to come get their stuff as soon as possible again. No one called her back. She called again and was told that someone would call her back--no one did. Now, we lived in a secured building, which they knew that in order to come in, you need to call first. The doors here are always locked that even friends and family can't get in unless they call first.

I got a phone call today from someone who wasn't even on the Aaron's papers saying "I just left Aaron's and they said that if we can get them into your building, we can have a few free months." Now, that is a breaking and entering, talking to people who know nothing about the stuff and I want no part of it. This is my place and my ex does not live here anymore. I would like Aaron's in Woonsocket, RI on Social St. to stop talking to my friends and family.

As far as the Aaron's junk goes, it went with her when she left. She called them to come get it and they did not. I don't know who else to take this to but I am tired of hearing about it. If the Aaron's store in Woonsocket, RI did their job right and came to pick up their stuff when asked to, then I wouldn't have to sit here and type this. But enough is enough. Next step is a legal action. My friends and family don't want to be involved and neither do I. Thank you.

My complaint is about the Aaron's store in Ahoskie, NC. First of all, it is a violation to discuss anyone's account with another person. The girl at the store in Ahoskie called my mother last month to talk about my account in detail with my mother, in which the TV is 3-4 payments from being paid. I have been having trouble this summer with my medicine being expensive and maintaining my bills. But under no circumstances an account supposed to be discussed with anyone other than the account holder. Then, to add insult to injury, I am on disability. I get my check on the 3rd of the month.

The girl had the nerve to call me on the 3rd of October at 8:30 am. The payment was not even late at this point. But she had a nerve. My check had not even been in the bank a good 10 hours, plus the fact that she called me early in the morning. I don't have a job. There is no reason for me to get up or have to be up that time in the morning. And I don't appreciate being called before 10 am. Then to make matters worse, on 10/08/2011, she called at 8am again. I did decide to withhold payments because I wanted to launch a complaint about the representative discussing my account and them calling before 10 am. I have told them previously not to call my phone and anyone in my relative list that early in the morning. But I guess they decided to be funny and do it anyway.

I told the girl on Saturday 1st. I hung up. She called back 2 times on the 4th call. I picked up the phone. I said, "If you continue to call my house early in the morning like this, I'm going to ** out." She said, "I'm going to ** you right back." I told her, "** I wish you would," and I hung up on her. Really it is bad enough that you call early in the morning during the week, then you are going to do it again on a weekend. If I don't get some satisfaction about this ordeal, I am withholding payment until someone does something. I understand business is business. But you are calling someone early in the morning and the payment isn't even due yet. And if I don't have it, you can't get it until I get it. After already basically paying for the TV, I have had it for almost 2 years. It is just shy of 2 months being paid for. Do you really think that I am going to give something up and lose all my money, and then it will be resold and Aaron's get paid twice for a TV? If I had took my dumb ** to Wal-Mart and purchase, I could have bought 3 for the price I paid to Aaron's.

I was a customer of Rent A Center for a few years. Recently, without notifying customers, Rent A Center was sold to Aaron and Rent A Center transferred my account without my consent. When I went to make my payment at Aaron, my balanced owed was higher than what my last receipt said from Rent A Center. Aaron has yet to make the corrections, but called for their payment which was not yet due. Karen hung up the phone on me when I demanded more info.

Trying to pay online from their website is a nightmare. They have it grayed out until they decide to turn it back on, then you are charged late fees. I am getting ready to initiate a formal complaint against them with the NC Attorney General. The merchandise is way overpriced and not the most current models. There are better places to do similar business transactions with.

I have rented both a laptop and washer from the Burlington store. When I went to store on September 2, 2011, the employee pocketed my payment. I have reported this to Burlington, Vermont Police. The Burlington Store has called me asking for extra payments and I refused to aid investigation, they are now threatening physical action. They want me to enter a new contract and repay in full. I have just 3 more payments on washer and 4 for computer.

Today (06 Sept 11), I had called the store manager to see if I could pay my full month at the end of the month. He was very rude and disrespectful saying that it was out of his hands. He said that the computers run the store and not him. It is up to corporate if I keep my merchandise that I have paid 5x the value for and have my living room set almost paid off. I am a single, disabled mother with a disabled child and I had never asked for help from them until now. But they don't want to work with me.

I had put all my deposit money and payments into the merchandise. I could have put on a better quality furniture and owned it by now. The money I have for food and utilities have been used just to pay my furniture bill on time. My disabled child had to do without stuff for him just so I would have the money to pay the outrageous monthly payment.

During the month of July, I had hit a hard spot financially as I am a disabled Veteran. I had called to see if there was anything they could do about extending a payment or even adding an extra payment on to the end of my contract due to the financial hardships I had experienced that month. There was nothing they could do, so they did a renewal and had me pay a payment and a half the following month.

My payments were originally on the 15th of the month, but, in order for me to get the renewal, I would have to have my payments put to the first. In a frantic struggle to not lose the merchandise after investing over $1,000 into it, I agreed.

Here it is August 2 and I get a phone call asking for a payment. I had forgotten that they had changed my payment date. I had explained to them my situation and that there was no way I could make payments on the first because this is when my rent is due. They explained that this could be changed, but I would have to go to the store.

The problem with this is the store that I had originally got the merchandise from was only about 10 miles down the road from me. It closed with no warning and they failed to even tell me that my account was now in Asheboro. So now I must travel 30-40 minutes to do any paperwork.

When I explained this, the accounts manager had said she offered that they could bring the paperwork out before, when I know for a fact they didn't. She continued to very nicely call me a liar. They then informed me that I could make a partial payment of $35 but were not completely clear on what this would do. When I began getting very upset and told them straight up they did not have any respect for the veterans of this country, she told me that she would no longer deal with me and I needed to deal with corporate from now on.

On a last note, all those signs about how they support our vets are a bunch of ** and I find it disgusting. I have received more of a headache than help from these people. And I am on the verge of sending the merchandise back after investing so much of my disability checks to have this small luxury, which helps to keep some of the demons away from when I served. Sadly, it is one of the only things that help to keep me sane at this point in my life.

I am not even a customer of Aaron Rents. Someone put my name down as a reference on an application. In July, I started receiving phone calls from a Jeremy at the Lawrence, KS Aaron Rents. His phone calls were in reference to a customer they are trying to reach. I have conveyed the messages but have no true way of knowing if the people in question are contacting Jeremy back. I am going to assume they have not. These phone calls disrupt the daytime sleep of one of my roommates. When Jeremy was told to stop calling and to take my name and phone number off his calling list, because we aren't even customers, he snickered and stated he would continue to call until the people he is trying to reach contact him. I told Jeremy that I considered this phone harassment and if it did not cease, I would contact the police. Again, Jeremy snickered and said I had threatened him. So I contacted the McLouth Police Department and filed a police report. I feel that if harassment of reference people for Aaron Rents customers is a standard operating procedure, then maybe I should tell all of my friends so they can decide to do business with more reputable companies.

On August 19th, I invited Aaron's to come pick up a merchandise I no longer wanted, but kept a TV which I intended to continue paying. Because I was late, they wanted the TV back as well so they sent a guy back to get it. When he arrived, I was in a serious medical distress due to serious heart conditions and my family called an ambulance. When he saw me lying on the floor, he illegally entered my home by claiming that he was a medic. He told my sister that I was fine, just overheated and possibly suffering from a heat stroke.

When the real paramedics arrived, they immediately concluded that I was a suffering from Supraventricular tachycardia, a life-threatening condition. He then excused himself to get out of the way of the paramedics by taking my children in the living room under false pretenses to "pray" with them. The Aaron's employee also had come on my property in his personal vehicle with his girlfriend, who told my daughter and nephew that I was just "faking just to not have to give up my merchandise."

When I was put in the ambulance, as my mother was frantically trying to get ready so she could follow me, he asked, "Hey, while I am already here, can I grab the TV?" I won't repeat what my mother said to him but she basically told him to leave. I think that their actions on that day borders with criminal behavior! It was against policy to pull up on my property in their personal vehicle, with someone who doesn't work there, lie to get in the house, work his way into my house using my children's distress and try to pick up merchandise I had every intentions on paying for! I am so angry and disgusted with the members of the Darlington, SC Aaron's!

First of all, I want to say I appreciate the workers at the store. The only thing I need is to be able to pay my bill online. They can't give me the website I need to go to.

I am not always able to go to the store. My job doesn't give me much time off. I prefer to pay online so that I won't continue to be late with payments. Getting this information is very important to me. Thanking you in advance.

I Bought a 60-inch Mitsubishi DLP TV from Aaron's roughly 3 years ago. My TV is paid off and a few months back, the picture started going out and we heard a loud pop, the DLP lamp light on the front turned red so we decided to replace the lamp. I called Mitsubishi and they recommended a few retailers in town, one being Aaron's. I decided I would just call them and have them order a lamp, everything went smoothly when I called the store, the girl I spoke with looked up my account information and knew already what to do, she said "they ordered the lamp and we will call you when it get into the store because we order them from another store".

A week went by with no contact, I called a few times and they said they would call me back after leaving me on hold to check the status of the lamp. I go into the store with my girlfriend, who resides with me, and ask about the lamp, the man helped me brings back an opened "lampsource.com" box that had been resealed with scotch tape. The lamp is free floating inside and the packaging has been removed it seems. The box also looks visibly old and on the way home we hear a little rattling. I didn't think much of it because I know there could be screws for the lamp or what not in there. We arrive home and I inspected the lamp with my girlfriend. We both noticed the lamp housing looks like it was used, but the bulb looked new so I figured I just want my TV working, "let's see if it works". I installed the lamp and my TV turned on for 10 minutes and then went out with a red lamp light.

I called the store the first thing next morning and told the store what happened, they were polite and sent a driver out to pick up the lamp, he said "oh yeah, this doesn't look right we should be giving you a whole new lamp, this looks old" then he took the lamp back to get me another one. I waited another week with no word, went into the store again personally and the manager came out of the office and said, " we need to talk, that isn't the lamp we sold you." I'm flabbergasted at this point, and responded with," are you serious?"

She proceeded to tell me that she and an employee opened the box, "that's the reason it was scotch taped, I did that" and that wasn't the lamp they gave me. At this point I was pissed off. I demanded my money back because of the way I was being treated, like I was the criminal. I then left commonly before things got worse on my part and filed a complaint directly with corporate informing them of how this manager treated me and that they now have my money and the lamp.

The guy on the phone with corporate was very nice so I said as long as I don't have to deal with that lady, I will take a new lamp or my money back, just fix my TV. I got a call a few days later from the manager's district supervisor, who started out the conversation with, "I won't give your money back I'm going to have to side with my manager and the employee who say that isn't the lamp." At that point I got irate and launched into mass talking, not yelling but saying everything I feel I need to about the situation. I questioned, why cant they just check the serial numbers that both the so-called new lamp and housing have, and the district manager says "that's the first time anyone has ever asked me that question". I was so pissed of and I said, " wouldn't that save everyone these wild accusations to begin with, and that I have never done business with a company who doesn't keep track of these kind of product and serial numbers and I don't ever want to do business with someone as shady as himself and the local store manager. I have been calling corporate every couple of days hence forth to check on what on earth they are going to do about this, to no avail. Someone please help me, isn't this highway robbery?

I have had several bad experiences with Aaron's in Winchester VA. And I would like the opportunity to warn others about their less than desirable business practices and extremely poor customer service. They will treat you like you are a parasite. I called my local Aaron's store yesterday to inquire about trading in my living room set for something else, because I do not like the set I just received from them 3 months ago. When I ordered my current living room set from them three months ago, they delivered all three pieces with tears in them. I had to wait two weeks for a new set. When I called them yesterday, the arrogant sales manager told me that the last set I traded in was brought back to the store in "horrible" condition! I absolutely was shocked because that is false! I asked him to provide me with documentation from the date it was returned to the store and what exactly they had to do to clean it. His reply was "I don't have that documentation." Of course, they don't because it's **! If you turn something in and replace it, any store credit you accumulate will only be good for used merchandise! Don't use Aaron's. Look online. There are thousands of complaints. I was shocked!

I went to Aaron's in Winder, GA to purchase a new (as what they call it) bed. After a mixed-up or two, the bed was delivered and it was used. I noticed how worn it looked. The delivery crew and the General Manager Jason assured me that it had been sterilized and was in a clean and usable condition. They were kind enough to drop off an allergen bed protector but I just noticed they've billed me $6 a month for it. Upon preparing the bed, putting on the allergen protector and sheets, I noticed it has several dark, crusty, recent stains on the mattress as well as rips and stains on the box springs. There is an old sticker that says: "Due 12/15/2009". They are actually asking me to pay almost $700 for a 2-3 years old used, ripped up, dirty mattress.

Picked out and set up delivery of furniture. Was given a specific date and time. Called on day of delivery to confirm delivery. I was informed the gentleman who set me up was no longer there and there was no record of my rental agreement. When I tried to reset the original agreement, I was told could not. I had originally requested a used love seat, lamp tables and a coffee table because that was all that would fit in my apartment and I could afford to rent. When I went to reset the agreement, I was told I could only split up a new sofa set because only a new love seat could be replaced in the store for the set. The day they delivered, they sent the sofa instead of the love seat and I had to wait for them to come back to take the sofa and give me the love seat. I was finally able to purchase my own furniture so I had them pick up theirs. I kept a TV stand because it was used and should have been paid for during the course of my contract. I was called several times to be told I still owed for the TV stand. I told them I was in disagreement and to have the store manager call me.

They must have done some research for my employment because they contacted my supervisor. I never gave them his number. He was not happy to receive that kind of call. He told me he was not my answering service. I called Aarons again with my cell # and specifically told them they were not to call my job. By law, if asked not to do so they had to comply. My supervisor was contacted again but this time my branch manager and director were informed as well. I called Aarons corporate only to be threatened with having my credit reported to if I did not pay. The gentleman that called actually had the nerve to apologize for my treatment and hoped I would come back as a customer AFTER he had threatened notifying the credit bureau. He also had the nerve to tell me the Aarons motto before he hung up. DO NOT ever rent/lease from this company unless you really have no other option and only if you have the patience to deal with their **

They sold us merchandise, switched contract and they came up to my job to harass me. They left messages that were unnecessary and vandalized my property. These people are ** especially Kirk, ** LOSER

patrick at the store sold me a laptop he said it had windows 7 it has vista , he told me it only been out 7mo its a 2008 & also told me it was a 64 bit it says it is on the sticker but it only a 32 bit. also patrack gave me a case for the lap top patrick put the laptop in the case & when i got home & open the case up to take the laptop out i found out that the caes was torn.

i called patrick & told him about the case the next day i called him about it had vista not win. 7 and then i found out it only had 32 bit not 64 bits like patrick said.

I called HQ in Alt, GA & told them about the things that was going on they called patrick & patrick told HQ that he never knew anything about it.

I told HQ that i wanted my money back that i paid on it & HQ told me that some one will call me from the main st. store in a vew min. to come out and give me the money back and pick up the laptop which was Wed. i waitded around no one called or came by so i call HQ back on Thursday 7/13/2011. and they told me it was up to the store. so i called the store and they told me that no deleavery person was there and nick would be out after the store was closedup today. 7/14/2011 I think that we need to get a cless law suit up so they Aaron's would have to stop this.

They beat kick ans scream at my door scare my kids.. Herass my boss at work try2 make me pay extra and took more money than told out my account

This is typical of Aaron's all over the US. I felt like I was dealing with someone from the Mafia. I would make my payment and 5 minutes later, someone would call me and ask when the next payment was going to be mailed. And then they said that they would send someone to my house for the next payment. From looking at these nationwide comments about Aaron's Sales and Lease and Rent-A-Center, their "collection" tactics are similar. You'd think it would be illegal to use threats and scare tactics, but these two companies use them all the time. I can't wait for the day when someone finds out this is happening, files a class action lawsuit against them, and we can put these crooks out of business. Don't deal with Aaron's anywhere in the US. It's appalling how they conduct their business.

I have been renting a lawn mower since possibly around March of this year. This is the second time it has broken down. The first time, an axle broke. Now it just won't start. My complaint is their practice in sending out a delivery guy, first to confirm that the item is not working and then the delivery guy leaving the item and coming back later to pick it up. Each time I had to call a day later to follow-up as to when I can expect the mower to be fixed. This time while asking the question. I was suddenly told that the person that was delivering the information via an associate had suddenly left for lunch and would get back to me when he returns. Well of course, I still have not received a call.

My feeling is that why waste time coming back and forth before actually fixing the item and then there's the lack of following-up from the manager. It is just uncalled for. They don't seem to have a problem with harassing calls from both the store and a 1800# when the payments are late.

I asked the questions as to how long would it take before the mower would be fixed once it has actually been picked up or would they be providing me with a loaner as it is about to be the holiday weekend and I would like to cut my grass. Still no answer and the mower is still in my garage not working!

Aaron's double charged my debit card. When I contacted my bank, the representative told me that she would have to send this to the fraud department. When the fraud department shared these concerns with Aaron's, they told the bank representative to tell me to come into the branch to be refunded. I then called Aaron's and Rich told me to come on in. When I went in the same day, they claimed the refund would have to be cleared from his district manager and Rich claimed he had just called him and was waiting for a reply. I followed up hours later, and Rich claimed he had just sent in an email to his boss but reports he just gotten off the phone with his boss who is reported to be in-between stores in traffic.

The following day, I went back into Aaron's and Rich states that he had received confirmation from his boss to refund the money. Rich claimed he did this and handed me a receipt stating 'store credit'. When this was addressed, Rich claimed all receipts states this. I called my bank to verify any pending transactions from Aaron's while still inside Aaron's store. No pending transactions were noticed. The bank representative told me to give it a couple of days. If there was ever a transaction pending, it should be in their system no later than Tuesday. Today is Wednesday and still no pending transactions because Aaron's never did it, but lied that they did.

I called them today and asked to speak to Rich and I was asked my name. When I told them, I was placed on hold for about 10 minutes, then another representative, Sam, picked up the phone reporting she was told the line was for her. I went back on hold. When Rich finally picked up the line, he stated to me, "Well, I don't know what you want me to do. I ran the transaction right in front of you." When I told him, "Is that all you have to say?" He responded, "I can call corporate, but I don't know what that would really do."

In November of 2008 I went to this store location and leased a laptop computer. I was good on making my payments until about February 2009 when my house was broken into and as a result the leased laptop was stolen. I contacted the store manager and supplied him with a police report and the investigating officer's name. In March 2009 the store manager authorized without my knowledge one of his employees to charge my ATM bank card. I quickly put an end to that. Shortly after that, the delivery drivers began showing up at my house when I was not home. I began getting threatening phone calls and reports from my neighbors that there were individuals pounding on my door and looking in my windows. One day when I was at work, I received a phone call from the alarm company informing me that my house alarm was going off. I rushed home to find a delivery driver standing at my door. Upon entering my house I found that the driver was beating on the door so hard that he knocked the sensor of the door and onto the floor.

At that point I told the driver that no one was to step foot on my property from their company again. Now here we are in 2011 and I receive harassing phone calls from a so called Investigative company that was obtained by Aaron's in order to find my location and information so that I can settle a balance of 176.73. The lady proceeded to inform me that she was with Peter Simmon and Associates and that I needed to take responsibility for my debt. However what Aaron's failed to mention to her is that the debt was repaid and that the 176.73 is the amount that was racked up on their behalf as a result of their delivery driver making three trips a day despite the fact that they were well informed that I no longer had their product in my possession. Aaron's and their employees are nothing but crooks and they should be run out of business.

I went to rent furniture and the one in the sales paper wasn't at the location. When asked if they could get the furniture, I was told by Katrina and assured me that she wouldn't be able to get it for me. When home thinking about the second option, I was forced to choose because of my schedule. I noticed that the receipt was stating a remaining balance higher than what was discussed. I called back the next day to discuss remaining balance difference and a representative, by the name of Jennifer, asked which set did I get. I told her about the first option and that I wasn't able to get because no location had it. She responded with she will see, what she can do, and give me a call back. She called back with the date and time to deliver the first option and the changes on balance.

When furniture was delivered, they sent only one guy to deliver a sofa, loveseat, two lamps, coffee table and two end tables. The delivery driver was having a hard time getting the furniture in the home so I asked if he needed any assistance. The delivery driver responded, "No, I will call for help." After making the phone call to his General Manager, Katrina, he asked for our assistance. I assisted him and noticed that the leg on the chair was broken and the coffee table was chipped. I contacted Katrina, the General Manager and she responded, "I could just transfer account or have you return furniture. I responded that I only want to replace the coffee table because the delivery guy fixed the leg on chair. Katrina stated that she is not going through anymore hassles. We could just return the furniture and receive a refund and that the account can no longer be transferred to another store.

The next morning, I was awoken by a phone call from Katrina. She stated that she will have the police come with her delivery crew to pick up furniture. My better half doesn't want to return the furniture because she fell in love with the suit. I asked to speak to the Regional Manager and was told that he would give me a call back. Ray, the Regional Manager, if its his name, called back and stated that he no longer wants to do business with someone who has threatened them. I responded with saying what threat? I wasn't told what threat.

I called corporate to speak to them about a complaint. A female answered the phone stating that I would have to speak to the regional manager to see if the issue could be resolved. I waited for a return phone call for about one hour to one hour and thirty minutes, but no return phone call. I called another Aaron's store and the general manager there stated that the regional manager should have listen to both side and not just take the general manager of that store side and he would look into it and give me a call back. No call from him either.

I called corporate back and they stated that because I supposedly threaten Katrina of shooting her, they no longer want to do business with me. During the call about the one delivery driver and myself having to help deliver my furniture and my complaint about the broken chair and chipped table, her delivery driver was at my home listening the whole time. She made up these allegations to cover up her poor customer service and negligence of their policies and procedures.

I injured my back lifting. I am being told to return the furniture for a refund but I'm not being reimbursed for my work, and my better half is on the agreement as well, she works long hours and has to make time out of her work schedule and rearrange her plans to receive her refund which she paid the first month down with a debit card. She's also been delayed to finish her paperwork to further her education because of all the back and forth with this company. My family is embarrassed from them saying that they are having the police escort them to remove furniture. My residence will be frowned upon for having the police come to the neighborhood by the property manager.

We purchased some furniture from Aarons in October of 2010 and they broke the furniture. So, they said that they will bring us some new furniture on November 4, 2010. That day came around, and we still did not receive our dresser. So, we decide to pay them a visit to see what the problem was, and they said that they have the furniture in the back and they will send it out that Monday.

That Monday came around, and we still did not receive our dressers, so we paid them several visit to see we are receiving bad customer service until we just gave up. On March 11, 2011, we finally receive the dresser, but my sister is missing the mirror on her dresser. Danielle, the person who was supposed to help us with this problem, is avoiding us and giving us the run around.

On January 15, 2011, I purchased two pieces of office furniture and started an agreement or lease on a third piece. I requested to have the furniture delivered on February 1, 2011. I called the store on Monday, January 24, 2011, a week before the delivery, to set up an official time. The date was set for January 29, 2011. No one bothered to call or say anything. I called at 2pm to verify that they were doing the delivery. I finally spoke to Anthony who asked me to call back around 3pm or 4pm to see if they were doing the delivery.

I was on hold for over 23 minutes before I called Anthony on another phone and he answered. Of course, they were not doing it. A delivery has been scheduled everyday since, except Sunday. No ever bothers to call or communicate if they are on the way. I always call around 5pm to check in with the store, naturally no one knows anything. I waited in my office until 7:30pm on February 2, 2011, before someone called to tell me they were, yet again a no-show. I do not want the furniture and demand a refund. I do not want to do business with such a sloppy company.

We have been customers of this company for a couple of years. We paid our TV off and got a PlayStation3 and another TV for our children for Christmas. On Christmas morning, my 6-year-old son opened his PS3 from Santa only to find we couldn't play it. The cord, which charges the wireless remotes, was not in the unopened box! So, we had to wait till they opened on the next day to get it! It should have been included! Two days later, the PS3 stopped working! We took it up to the store. A service rep told us he was tired of us complaining! Really? We paid good money for this. To be treated as if we were nothing and be talked to with no respect pisses me off. I have been in the service industry for 14 years. If I were to say that to a paying customer, I would be fired! It is uncalled for and I just want to make that clear!

I was three weeks late on my ref that I have been paying on for almost two years. They have been at my door, banging on it as hard as they could, yelling I know you're in there. This street has about 30 houses, all my neighbors has heard this going on and they said they would never rent from Aarons. Robert was yelling and cussing they were looking in my windows and scaring my son to death. They will get the ref but I am going to do my best to see no one ever rents from you guys again. also for two days they parked their truck in my driveway so I couldn't get in my house. I had to call a police man to make them move. Is this the way you do business? Bad.

Today I realize that on my itemized transaction mailed to me from my bank that Arrons has withdrawn from my card without my permission. I called and Henry told me that I signed a paper that gave them the right to withdraw from my card in June 2010. So the question is why was I was told on September 2010 that I was behind payment and I had to pay $300.00? I did not know that I wasn't behind. Even now December 2010. I called and question today why my card is being charged $66.23 every month since June 2010. I also was told today by Henry and Steve that I was not behind.

I leased a section from Aaron's. I've been making payments on them for about 18 months. I was late this month so a young man comes to my house knocking the door down. He doesn't care who is standing in my house when he walks in and tells me that I'm passed due on my account. I sat and spoke to him and told him that I would like to speak to his boss to see if he could give me a payout so that I can be done with them. The manager never called back ever! In the next few days, a lady calls my home being extremely rude as if I was a criminal that tried to rob them.

I told her that this month was a bit hard for me and that I couldn't come up with the payment for a couple of days. She tells me that it sounds like a personal problem so I ask to speak to the manager. She tells me how she is going to have her guys' pick it up in five minutes. When she transferred the call over, the manager picks up and says "Yes? '' I asked his name and he turns around and says, "Well, you asked to speak to me, you know who I am". Wow! How rude can they be?

Well, I know we were back and forth because I couldn't make the payment on time. He tells me on how that's not their problem and I should go and borrow the money from someone to make the payment. All of a sudden, there were all these new rules and regulations that they were trying to re-enforce on me. Mind you, I only have about three months left to pay the sofas off. They kept threatening me on how the stuff is still theirs and they can come and pick it up whenever they want. He made it his business to say how he runs that whole Aaron's store and everyone has problems but that is none of his business. I let them know about their attitudes. I don't know how they let people like that deal with customers.

I financed a Mercedes Benz that if I was to be late on the payment. Guess what, it's a $40K car and they don't treat me like that. Aarons has the worst customer service ever! That will be the first and last time I will ever purchase something from them! I will make sure to tell everyone! This is not the way to treat anyone!

I leased a 60inch TV from this store on a monthly basis. I was living with my family at the time, and 1 month after I rented the TV, they had to move. So, I moved to my own apartment. I was told that I should not move the TV myself, it would void the warranty. So, they scheduled a day to pickup and deliver it to my new address. It was almost two weeks later, they finally picked it up, then took it back to the store. Approx.3 or 4 days, they called and offered to deliver it to my new address as first agreed, I said yes I would like to do that as I had paid the first month in full and when they brought it back. I paid the next payment the next day or so.

A few days later, I was arrested and in jail a little over a week. While I was in jail a neighbor called and asked them to pickup the TV. I was not aware of this until I got home. My payment was paid in full, and not due till the 1st of the following month. I was released about 2 weeks prior to that when I got home I called and asked them to bring it back. They agreed, when it did not arrive I called and was told they could not bring it back until I came and talked to them. I went to the store the next day and I was told they could not allow me to have the TV because of my charges. I have not even been found guilty yet and was not refunded any of my money to compensate for the difference. I feel this is discrimination and I was treated very unfairly and would like compensation for poor service and unfair treatment.

I bought a bedroom set from them on 03/04/10. I have been making my payment on time since I bought the furniture. About three months after I bought the furniture, the bed that I bought with it started to shift. The pillow top was coming apart in the inside of the casing. I called Arron's to complain and they came out a month later to check it and said that this wasn't the first bed to do this. They had had other complaints. I still own the same bed and they never came out to give me a replacement. The bed is so bad in condition that it is literally falling apart. What can I do to get my bed replaced? I have overlooked there contract and it doesn't say anything about what I could do nor does it say anything about the faulty furniture repair or replacement.

On October 1st, my house was broken into. When the police arrive, I called Aaron's store. At that time, a rep. named Omar gave me the serial and model number of the 42 inch Phillip flat screen TV that was stolen from my house. I was told by the police it will take 10 to 15 days before a police report will be ready during this time Aaron's rep. Omar continued to call and say he needed the police report in order to give me the fair market value.

On October the 12th, I contacted Officer Hank ***** and told him about my situation. He said the case is not closed but he can provide me with a list of stolen items. On Oct. 13th, I was able to pick up the police report and I immediately went to Aaron's store to give them the police report. At this time, I was told by Joe whom acknowledge to me he was the account manager that he could not give me the fair market value. He would have to deal with the claim adjuster.

I said okay and gave him the claim adjuster phone number and name. Mrs. *** acknowledged me that they would not give her the fair market value or the sign lease agreement. She also acknowledge to them that she does not work for them. Joe did call me and said I could come and pick up a copy of the signed lease agreement. When I went to pick it up, they did have a signed copy but they gave a gen. copy with figures on it. They said the signed copy was with corporate.

I later found out all copies or lease agreement are kept at the stores in which they are signed. Then they begin to call me asking me for a payment. I told them at this time I should not be doing a payment. I should be settling the account. They have given me all types of figures. I have tried several times. When Joe has called to settle the account, he finally said I have $880 invested into the TV, only 50% of the payments goes towards settling the account. Joe acknowledge to me that I still owe $749. I told him that this is not the fair market value. Finally today, someone named Chris who stated he was a region manager who sounded like Joe stated I owe $450 in order to close his books. He said this is the book value. I state to him this is still not the fair market value for this TV. The lease agreement clearly states at the time the property is lost or stolen the fair market value should be given and it should not exceed the total cash price. The total cash price is $1169.99.

One of my patients is renting to buy a TV from Aarons. Now they where told from day one, I was just a reference and under no circumstances to call me over his bill. Every month, they call my cell phone while I am work to the point they have done it every month that I now is aggravated. Then I called my patient and his family tell me that they call them every month to not call, to even take that number off for over six months now and again they do it every month. But today the women was absolutely out of line.

He also told them when they made the deal with my patient that he does not get his SSI check until the 3rd of every month and that at the latest it would be paid on the 5th of every month. They where so helpful and agreeable to that then and holding the pen for him to sign now every month they call on the 3rd or 4th complaining. Not even telling him 3 months ago that they even moved. So no longer can his family go and drop it off. They have to mail it. I know one thing, I would never advise any one to rent anything from Aarons. They will harass you the entire time and are very rude and nasty especially the women at the cocoa.fl. at bird plaza .

I am renting an all-in-one computer from Aarons Rents here in Brooksville, Florida. I have been having issues with my health, and have been hospitalized twice in the past month. I am late on this month's payment, and told two different Aarons associates to take the computer, they did not. Now it's the end of the month, and I get a letter from Camille informing me to return the merchandise since I haven't held up my end of the contract. So I had my daughter call and tell them again to come pick the computer up; I was at a doctor's appointment.

When I got home, she and my son said that Camille told them they would not come pick the computer up until I made the payment. What is that? I told you to come get your merchandise after I got a threatening letter to be turned into the corporate office. If I don't return the same computer that I had already told two of your associates to take, and they said they couldn't. Now the manager, Camille, tells us she will not pick it up until I make a payment?

I think it's time to get a lawyer. I had two nurses at my home. When Aarons refused to take the computer weeks ago, I had my son, daughter and two of their friends here, who heard Camille on speaker phone say that she would not pick up this computer until I made a payment. What kind of company is this? They threaten me with a letter, then they tell me they will not come and get the same merchandise that they are threatening me about? I will never do business with Aarons again, neither will my entire family. They know my health problems and this un-needed stress is not helping any at all. What kind of business threatens you with a letter, then when you call them to get their merchandise, they tell you no, they will not come get it. Does that make any sense? Now I'm going to check with a lawyer in the morning because it seems like since they refused to take it twice and they refused to come get it a third time, then they don't want it, and for all the aggravation they've put me through, it should be mine.

Because they should've taken it the three times I told them to. You can't get the money out of my blood-sorry. It doesn't work that way. Aarons should be ashamed to have people like that working for them. After I check with a lawyer in the morning, I'll see what he tells me to do, just seem like they had their chance and refused three times, so they shouldn't get anything now. How's that for customer service? Try to return their merchandise and they tell you no and then threaten to turn it over to their cooperate office for prosecution? I'm so disappointed.

I purchase a laptop computer for Aaron's on August 3 2010 October was the first time I was late I was five days late. They tried to repossess the computer the manager was very rude accuse me of not trying to pay my bill try to steal the computer telling that my job does not pay enough that why I can't afford the computer. Now they are telling me that I have until October 31 to pay them $600 or the computer was going to cost me now $1400 dollars Aaron's is very rude store mafia style antics don't get involved with them I already pay them $500.74 that are criminal with licensed.

They are calling saying that I owe them money on 10/01/2010. But on the paper that I received, it says that it is due on the 10/15/2010. So they called my house and was very rude telling me that they want their furniture and they guessed that my daughter will not have a bed to sleep on that I will have to let her sleep on the floor in some blankets or something. They also said they really didn't want to do business with me, they did it out of the kindness of their heart. I felt like they were picking and trying to get something started. I am wondering how can you say the payment is due on the 1st of October when the information you gave me is saying it is due on October 15, 2010. I need some information on what I should do.

They are calling and saying that I owe them money on 10-01-2010, but on the paper that I received it is saying that it is due on the 10/15/2010. So, they called my house and were very rude. They are telling me that they want their furniture and they guess my daughter will not have a bed to sleep on and that I will have to let her sleep on the floor in some blankets or something. They also said they really didn't want to do business with me; they did it out of the kindness of their heart. I felt like they where picking and trying to get something started. I am wondering how can you say the payment is due on the 1st of October when the information you gave me was saying it is due on October 15, 2010.

I need some information on what I should do. The physical damage it resulted was that I lost my temper and things got out of hand. But if someone tells you things like I guess your child will be sleeping on the floor and you will have to wrap them up in blankets because we are going to get your bed one way or another, what do you suppose to do or say?

Two years ago we purchased a Philips 46-inch LCD with Ambilight from Aaron's Rent-to-Own, store location: Co528, Durant, Oklahoma. TV was great. I had a few payments left on it and it began to have playability issues. At this time it was still under warranty. Aaron's came and got the TV. Two weeks later they brought it back said it was fixed. Well it wasn't, so they loaded it back up and sent it back to their repair center, which is in Oklahoma City.

Another two weeks go by, they bring it back and we hook it up. Not repaired! So they took the TV back to their store where it sat for one month. At this time they were having store manager issues and my TV was forgotten. One of the tech's from the store decides to send it to a private repair center, where they have it for over a month. No one calls. I called the store and talked to the new store manager and he had no idea what was going on. So I personally call the repair store. After finally getting the name from the tech at the Durant location, I talk to him and he said, "Well, I haven't got to look at it."

Now we are at one month and 20 days. I let him know what the issue is with the TV. He said he would look at it. Three more weeks go by. I now have been without the TV for 2 months. I only had two more payments (over $2200.00) and no one has a clue. So I find the head of the store management positions located in New York. I called him and he is outraged that no one has done anything about the TV. He told me to call the Aaron's hotline. The next morning I get a call from Justin ** who is the Aaron's regional manager for the area. I tell him the situation. I tell him that some repair center in Howe, Texas has my TV. He says give me a couple of days and I will get back to you.

Week goes by and I call. The store had picked up the TV and sent it back to Oklahoma City and that the TV was deemed not repairable. They were sending me a used TV of that quality. I then advised them that the TV was still under manufacturer's warranty when brought in and that I hoped their service guys were Philips reps. He said they are. I asked why is Philips not the ones replacing the TV due to their warranty. They didn't have an answer for that. Now it has been 4 months. Philips deemed the set not repairable and sent Arron's a credit.

Now this only took 1 week (first of September) for Aaron's to get the credit. I personally talked to the Philips rep that said the credit was issued. Now it has been 5 months that I have been without a TV that I paid over $2200.00 for. Not once was I ever called in this 5 month time. I had to instigate every contact made. I was told yesterday that a credit was issued for $999.99 for the TV they scraped. Justin then lets me know that he has to look at the price of the credit because he didn't want to ** the store out of a new TV or their profit margin (his exact words). He had the gall to say I need to be fair. I was upset but I remained calm.

I then called and asked the store manager since we have had so many problems, we could use the credit toward a new TV. I added that since we have been very understanding and calm about this foolish way that Aaron's has handle this situation, they should offer the TV at the employee's discount. The store manager said I am surprised you are even thinking of continuing business with Aaron's. I told him well we have used Aaron's to purchase most of our household furnishing, and until this it has been quite enjoyable. The store manager told me, "I don't have a problem with that; I think it's only fair." Let me run it by Justin, and I sure he will think the same.

Well, let me tell you what that ** said, "I will not lower the regular retail price under no circumstances." I cannot believe after all that I had to do to get the TV looked at by Philips so their warranty would handle it, he wasn't even offering some help. I don't want a free TV. I'm just upset that I have paid the Aaron's company $2200.00 for a $999.99 TV Justin is afraid of losing money.

I would sure hate the owner of the Aaron's corporation to find out this ** is losing good, loyal customers over $450.00 that is the difference between the employee and retail price. After making a full 100% profit on the one before and I don't even have it. And the dumb ** doesn't realize if he would have treated us with some common courtesy, we would be right back in there in less than a month buying our daughter's bed. Justin, you are what we call suit with skin—does your family know what you do? Bad thing is you don't even care! I am having a nervous breakdown. I have yet to receive any acceptable remedy to this situation.

I have rented from Aaron rents numerous times. We followed Steve from First American and always had good service until Steve left. We decided to go back and get a 65 inch TV. That's when everything went downhill. We went in to get the TV and they informed us, my daughter had bought a computer from them and they put the charges on my account. So to get the TV I went ahead and paid it to get the TV, which I still feel that was not fair because I did not authorize the charges to be put on my account. So we got the TV. Three months after getting it, it quit playing. They took two weeks of fixing it but still wanted their payments on time.

After 4 more months, the bulb went out. It took 4 weeks to get that replaced. We asked for a loaner and they said they did not have one and Jason said a TV was not a necessity. But still again, they demanded payment when we could not use it. After all of this, I paid the account out in July 2010. When I did I ask Micheal to send the payoff papers, they never came. I called and spoke to Angela and she said if I wanted them come and get them. They do not mail them.

I asked about the warranty since I paid it early and she said it would be covered for 6 months. So here we are, in October it quit again. I called the store one more time and they informed me that Angela was wrong it was only covered for 60 days. I also had to call 6 times and they told me Kevin would call me back which he never did. I got someone else to call and used the reason that they wanted to rent something and then Kevin came to the phone to tell me he cannot help me in anyway, that I should have bought a extended warranty. I was not aware that they offered that or I would have surely purchased it on a TV that I have almost $3000.00 put into. Needless to say, after a washer dryer bedroom suite computer, I would think they would want to help. But you can bet, I will not purchase anything else from Aarons ever.

I bought a TV 32' 720P LCD TV on 9/30/10 for $479.99. I used my credit card. It turned out to be used and on business mode. I took it back on 10/2/10. I got a letter from the salesman stating that they received it. I went to Target and bought a new one for $379. I have been getting the run around ever since. I spoke to Bennet the store mgr. He said it had to be approved by the main office 10/5 and I haven't heard back so I called again today 10/8 and was told that they will call me back. This store and the people that work there are dishonest and took advantage of me. I am still waiting for my credit.

I make all my payments and have a receipt that says my bill's pay date is 10/15/10. I made my payment on 9/3/10. Now, they're telling me that I owe a month and a half. Half a payment because they are charging me too much in late charges. Now, they said that carries a month behind that's why I owe this money. They keep calling everyday for money that I don't owe. If I owe them, I would pay them. But I don't owe anything. This small loan, rent company is cheating people of their money in Greenville, SC.

I rented a Dell computer and the last month before I finished all payments, the screen cracked. I was told by James to bring in the computer and he would send out for an estimate. This was in March 2010 and I have not received an answer and they refuse to give me an answer. I have called numerous times and left messages with no success. It was written in the notes regarding my laptop that when the estimate came back I would be able to add the total amount of repair to be spread out over a few months at $75 a month. Since James says it is no longer available as I have already paid my computer off. This is still not the problem, they still have my computer almost seven months later and refuse to give me any answers as to why my computer is not fixed or returned to me.

I am very upset I have only had this TV 3 years and it is not working. The sound is there but no picture and then it just cuts off. No one told me I only had a certain amount of TV hours before the TV goes out. I spent over 2,000 dollars for this TV and I don't have money to be replacing bulbs or TV repair because I am unemployed right now. I am upset and I feel something should be done about this. Now, I have to figure out how I am going to get another TV for my family to watch. Mitsubishi, this is really bad business. I can't believe this TV is not good quality.

I began a lease to purchase several months ago. When the items were first delivered it was the wrong set. After 3 months the issue was resolved. One night at about 10:30 PM, David came to our door and we were taken back due to the time of night and the fact that he didn't knock but he was peering in our window at the door. He told us we were late on our payment and needed to pay immediately. Well, the payment he had was quite a bit more then we had agreed. He said he would get to the bottom of it with the store manager Chris, but to only go through him because Chris was "wet behind the ears" and didn't know what he was doing.

Finally, after we realized that we weren't getting credits for the payments (besides the one check we had written) my husband had enough. This is when Chris the store manager stepped in. We felt we had gotten everything settled and would try and continue the business relationship we had with Aaron's. Then only 4 days later, while I was gone, my husband was in the shower and heard someone beating on the door.

When he finally got out and dressed, he saw a vehicle in our driveway. My husband went outside to investigate to find David down 3 houses talking to what we found out was the 3rd neighbor he had went to. Our neighbor told us that David had saw in him in his driveway and told him we were thieves, bums, and liars. He had said that we were worthless pieces of **.

We didn't know this until afterwards, but when my husband was walking towards David at the neighbor's he heard a curse word and told David to get his car off of our property immediately and to not return. So David went to his car and my husband stayed to discover what David was saying. While walking home our neighbor directly next to us came out and said that he had came to their house as well. Two days later, while I was at work and my daughter and little sister who is 15 were at home, David returned to our house in his personal vehicle again and began beating on our door. My sister said after about 5 minutes she knew he wasn't going away, so she went to the door and said that the adults weren't home to please come back later. David then proceeded to tell my daughter and sister to stop lying and tell me to get outside.

When I got home they were extremely upset. That was it. I began looking for a new home so that this employee would stay away from my family. To scream through my front door like a lunatic is unacceptable. I had already complained to Chris the store manager about David's visits, the hours he was arriving at our home, etc., but nothing changed. I looked for a corporate number but the only option on their site is an email. I didn't want to email, so I didn't. I moved on September 14, 2010. Today, September 22, 2010, I took my son to school as I do every morning. As I was walking out, I came in front of David who was holding a little boy's hand and walking. I didn't see him at first. I was texting and looked up to see him. I continued walking as he began screaming: "Have you got your court date yet, you stupid ** you and your punk of a ** husband?!"

He continued screaming, but I just kept walking. My husband wasn't with me and I didn't know what to do. I immediately got my cell phone and called my husband who is over 1000 miles away working. Then I got on the internet and searched for their corporate phone number and called it. I was still in tears, still furious, and didn't know what else to do. I filed an issue complaint, which she said she made urgent and that someone would contact me within 48/72 hours. I am terrified to go to the school alone. I don't know what else I can do. My son is only 4 years old and I am just beyond myself is how else to ensure our safety from this man. We moved. We are in complete fear for our safety. He is following us. He is harassing me at my son's school. I don't know what else to do.

My fiance and I have leased and paid off two items from Aaron's, an hp laptop and a PS3. Our experience up to that point had been a pretty good one, except for the fact that we always made our payments on the 3rd of the month, which was in the computer, but yet we always had an associate calling us on the 1st telling us that our payment was due. Anyways, we decided to lease a TV from Aaron's in Jun of '09. When the associates came to deliver the TV, they set up everything good, and the TV showed a great picture.

After the associates left, we began having problems with the TV (the remote would not function properly, the TV would cut on and off by itself, the quality of the sound of the TV wasn't as good) so we called Aaron's and they delivered a new TV the next day. The associates who delivered the TV told us that is was brand new and that they were out of used ones but that we would still be charged the price for a used TV ($88/month). When we went to make our payment in July our payment had went up to $95 but we paid anyway because we were satisfied with our product.

A couple of months later our payment went up to $110 a month and still we continued to pay it. In April '10, my fiance got laid off and we started having to make payment arrangements. Up to this point we had been on time with all of our payments. We kept our arrangements and caught back up on our payments. In June, we began to move and while we were moving someone broke into our house and stole several items including the TV. I called the police and filed a police report and then notified Aaron's. We then came into the store and talked with the GM. We showed him the police report but he really didn't even look at it. He then told us that we still had to pay for the TV because they didn't have insurance on it and that at the beginning of our lease they told us to get insurance (which they did not.) So we told the GM that we would try to make payments on the TV but we didn't understand why we had to pay for a TV that we don't even have.

We asked Aaron's to please work with us considering the fact that we were good customers who had paid of two items with them before and the GM said that he would. We made sure we let the GM know that it would be hard for us to make payments because neither one of us was working and he said he understood and he would try to work something out with us. So July came and they sent out an associate to our house to collect the TV, I was like, "What TV?"

Our TV was stolen back in June and I had showed the GM the police report. The associate acted as if he was surprised to hear this and then got on his cellphone and called another associate. I could hear the other associate saying that we were supposed to have paid the balance of the TV in full as soon as it got stolen, which was untrue. I had never made any arrangements like that and I asked how was I supposed to pay the balance when I wasn't working and that we had been doing the best that we could paying them monthly with what we had, when really we are paying for something that we obviously don't have.

The associate said that we needed to come in to the store asap to discuss our balance and we told him that we did not have any money or any gas to drive to the store because the store was in NC and we lived in SC. The associate called the store again and talked with someone else, while on the phone he asked us when we thought that we might get to come in and we told him, so then he left. About a week later they came again and we went through the same thing(a different associate acting as if this is his first time of being notified that the TV was stolen). While all of this was going on we were still making payments, no they weren't the $110/mo that was due, but we were trying. This has been continuing to happen. Since then, they are coming every week.

A couple of weeks ago, they came when we were gone and left a tag on the door knob. We then went to my aunt's house to use the phone (because we don't have a house phone) and I told them that we would be coming in soon because I was expecting a personal check from a friend. At this time the associate began to lecture me on how we don't come into the office or call the office very much. I then explained to him the economy is bad and not everyone has a job like him that we don't have a phone and we try to contact them every chance we get, and that we've been having problems with our car. The associate then got a nasty attitude with me and rudely told me that a pay phone only costs 50 cent to use.

I then explained our financial situation to him again, and told him that we would be in asap. Since then I have had messages from friends and family saying that they are threatening to press charges on us for theft. This is ridiculous that they are trying to force us to pay for something that we don't have and I am no longer going to continue to try to pay for it. I have a police report stating that the TV was stolen therefore I don't have it in my possession and I am tired of feeling harassed. If Aaron's want to report it to the credit union I do not care anymore, I just want them to quit harassing me about something that I don't have. And for all of you that are considering leasing from Aaron's, I am advising you not to. I haven't heard anything but bad things about this company and this company is only greedy for money and will do whatever to get your money by all means necessary.

I got 5 couches that were damaged and they couldn't handle the situation. They did nothing for me. They were supposed to give me some money back and they did nothing. The materials were chipped or coming apart.

A friend and I leased a computer, the computer would not hold a charge so we took it back, they offered one until they could fix ours, but we didn't accept it. We wanted ours because it had our business things on it. When we called week after week, they kept saying they would call us back because they had to see what was going on with the account. Three months later, we got it back. Well it still didn't work so I took it back to Aaron's, " the one we got it from" told them we were going to "Premier" and returned it in the same condition they had given it to us! No scratches! Now almost 3 years later, they are coming back saying it was never returned and my friend is sitting in jail for their mistakes!

I recently moved to Fayetteville, NC from Alabama. Now I had furniture from the Aaron's there and paid for and received amazing customer service. Now the first time I went into the Aaron's here, it is on Pamalee drive in Fayetteville, my husband and I walked out because we were never greeted to begin with. I called back and the young lady named Tabitha answered. I questioned her about the bedroom set we had looked at and her answer was, "Well, I don't know because the sets get moved around". I then asked who would know and she huffed and said, "hold on" very rudely.

She came back and said I have to come back in the store and pick it out and when I went inside, it was still in the same location, where as it never got moved like she said. Now I did pick out a brand new set and she said I would get the bedroom suite off the floor because they didn't have any in stock and she reassured me it was brand new. And when I had picked out the furniture it should've been same day delivery because it was only 12noon when I was done filling out the paperwork. Now I got told that they would deliver it the next day (Friday) between 11am and 3pm.

I called at 2:30pm the following day to be told that their truck broke down but yet they don't call people to let them know they weren't delivering my furniture. And yet again it was Tabitha who I spoke with and got a very rude experience with her and I said that I wanted a refund because of her rudeness and how they couldn't do anything they said they could. Well her response is, "If this is a problem, you can come pick it up yourself" as rude as she could be. Then she put me on hold and came back and magically said, "Oh, we can deliver them today".

Well after they delivered the furniture, the young man said on his way out, "Oh, I'm sure you heard about our truck problems by the way", which was a comment not needed. Well my husband and I then go look at our "brand new" furniture and there's nothing new about it. There was wood chipped out on the big dresser and paint chippings on the others and they all had gashes in them looking like someone scratched them with a screwdriver. There were holes in the paneling on the back and my "brand new" mattresses had a big tear on it. Needless to say, I'm not happy at all. The delivery drivers never even gave us our receipts.

Then I called back to complain and the assistant manager said they'll pick it up first thing on Monday, and Tabitha had told her we wanted used furniture which was never the case and even used, "I'm sure Aaron's never wouldv'e sold this crap". Well they hadn't shown up by noon so we went up there and the manager said it would be picked up tonight at 7. Now its 8:51pm, Monday night and they said they're scheduled to pick up my furniture tomorrow, after I spoke to the manager today in the store who had said she wouldn't even be there today and she said I would get a full refund.

Well, I'm now without my money and have damaged furniture in my home. The delivery guys also left trash all in my yard. Well the manager asked where we lived and they said they thought our house was on base and they're the ones that delivered before so they are playing games. I ended up getting furniture from the other Aaron's on Hope Mills road and their service isn't good either. One the young ladies never greeted us either until some employees came back from lunch and told them to come over to us and the girl looked like she was zoned out on something.

She wasn't listening because just like Tabitha, she put us down for wrong furniture which was only the mattress and boxspring so we have to wait a week until the rest of the furniture comes in Friday, and we got supposedly same day delivery and they said they'd be here tonight by 4pm and it's now 9:03pm and no furniture is here. Surprise, surprise.

Every time I call, it's a problem with these people and I want something done about this. I am trying to get the president of Aaron's contact info because I'm taking this the highest I can go. My husband has taken pictures of all the furniture. This is ridiculous. And its 9:17pm and I just called the Hope Mills location to see where my furniture is and no one answered and they never called to say they were not delivering tonight.

So now I'm highly upset and I don't even want to pay for my furniture and don't feel like I should after what I've been through with not one, but two locations. I've never experienced customer service at its lowest and I believe Aaron's should now be on the top 5 of worst service ever and it has left a bad taste in my mouth. I even had taken off Friday for this and I am more than upset about this and I'm sure you understand why. They also scratched my newly painted cream walls when moving things in. I'm at home with torn furniture and missing $200 from my bank, being they were supposed to refund me for the damaged furniture and then $60 something from furniture never delivered.

For about a year now, I've been paying on a 32-inch LG Flat screen from Aaron's. Up until recently, I've always received good customer service from this location. I failed one payment behind as of 7/15/10 on my account. I wouldn't have any funds available until 7/30/10 when I got paid. On 7/30/10, I went online to look at my bank account and noticed an unauthorized payment from Aaron's. I knew I hadn't made any postdated payment since my last payment on 7/3/10. So I called the store and talked to the gentleman who normally helps me, but he couldn't explain why there was an unauthorized payment on my account. I explain that I do understand that I owe a payment on the account, but that doesn't give Aaron's the right to just run a payment to my account. He stated he would have my account reviewed and I should receive a call back.

Today, 8/4/10, I received a very rude message from a rep stating that I was running 15 days behind and Aaron's does not handle business this way and that I needed to call the store. He left the number and hung up! Needless to say, I was very upset! That's no way to conduct business. I do understand that I owe on the account, but you can collect and be professional at the same time. I called the store manager, talked to Bob and explained to him what happened when one of his rep called me and left such an unprofessional message. He asked me if I have the rep's name, I advised that I couldn't understand his name but I saved the message on my cell and could play it back for him. He said that he would broadcast to the collections team of my complaint since I didn't have the name of the rep who left the message.

Concerning the unauthorized payment out of my account, he really couldn't give me an answer as to why, but will review my account and try to see what happened. At this point, I'm feeling that I don't want to do business with this location. There's too much fraud going on nowadays for unauthorized payments to be posted to my account. Their system keeps a record of the last credit card used, so I know that's how the transaction was processed. In the past, I've always used the same card when making a payment. F.D.C.P.A. laws were broken today with this location! I will say that the store manager (Bob) was very nice and he was professional.

I had leased a TV from this store in Nov 2009. I am the sole owner of the lease. My husband called to see what the balance was on the account. He did not sign on the lease and they told him all of the information on the lease including balance and when I was making the payments. I have worked in banking for the past 10 years and I know that it is against the law for that information to be given to anyone but the account owner. This has caused an emotional strain on myself.

For the last six months, I have been providing automatic payments then I had bank fraud. I called them on a Thursday and came down on a Saturday with a temp card and they took their payment. The following week I received my card with my name and went down again. I gave it to Jose and the breakdown was the same; my payments to be automatically taken out on the 15th. Now, they call and harass me constantly and at work where they are relentless. They leave nasty messages and I spoke to Jose, the manager, twice and said, "You have my card. What is your issue?" Now to date I have contacted the Better Business Bureau and I am awaiting a response from their store in Georgia. If they are as unreputable as these people, I do not think I will get a favorable response.

I purchased a bedroom suite and refrigerator. Well, they brought the bedroom suite the wrong bed rails. Mind you, I have a black suite; they gave me tan! I was not home when they delivered it. My husband was there, so it was about a couple of months. I finally paid attention to it when my husband got sick. I had to give him a separate room and took the bed down. That's when I noticed it. I had problems putting it back together.

Also, in the first refrigerator, the handle was broken. They couldn't get the part to replace it, so I out another one. Well, that one was brand-new. 2 months down the road, the temperature gauge control panel went out. They gave me a loaner. Then when they returned it, it's dented on the side. Also, the face for the water and ice dispenser was broken now. The one I have now, the ice maker, is not working properly. And they refused to replace it or provide service for it at all. What they want is me to keep making payments or they will come get it, and I'm out of thousands of dollars for what? No refrigerator, all together bad services.

I have paid for a few Items from Arron that was not new. I was not Informed of the items not being new. I'm paying for a computer that has one thing wrong after another. I reported the problems to the manager who stated that I complained too much, My account started at the Harthone store, and I was transferred to the Crensaw store. And I've been having problems with the store with paying my bill and getting service for the items I'm paying for.

I had to call their corporate office a number of times to advise them on how I've been treated at the store with little to no result in resolving the problems I'm having with the store. The problem is ongoing with no resolve. I need to be contacted to tell all of the problems I'm having with the store.

I have been renting a 65-inch television and have paid over $3700 into it so far, my balance is $437. I fell behind a few payments and we could not get this situation resolved. They now want the property back instead of letting me pay my balance. I don't feel that fair because I have put so much money into it. They have served me with the writ execution forms and have informed me that I must give up the property before we can go to the judge. What are my rights at this point? If I give the property up, I will have lost $3700, which is 3 times as much as it is worth.

I am a friend of Ann's and I think it's very rude and disrespectful that Aaron's would harass my friend. She is late for her payment as of May 5. She has been working 18-hour shifts, but what the problem is that her mom is in the hospital and is probably going to die. A worker from Aaron's came to her apartment yesterday (May 11, 2010). She told them she just got home and on her way to the hospital, that mom wasn't good. They told her to get the money fast and if they had to, they would go to the hospital to get it. They are calling her cell while at the hospital. I think it's very, very cold-hearted. Do they have the right to do this?

This is the worst sales experience I've ever had in my life. Despite my personal opinion of the unprofessional business approach Aaron employs, the hard fact is this company charges 50% interest on all payments after 90 days! I cannot believe this! I think most loan sharks only charge 10 %. What a rip off! I have had one experience and that is enough. I will pay off my balance with these people and plan on letting the world know of the unprofessional business approach they employ including notifying the Attorney General's office to explain how this business is taking advantage of a lot of people. First time... Shame on you! Second time... Not going to happen.

I've had my account for a year and paid thousands of dollars on my washer and dryer. Then I'm in between jobs now. If I was at collor time I would have gotten one free month. The manager Scott refused to work with me and took everything back. Not only that, the lights on the bedroom set I got didn't work then a TV I got didn't work and they tried to put the blame on me .

On February 2nd, 2009, I purchased a 42-inch television from this company. I was told that it was less than six months old when I purchased it, along with a stand, with the stand cost me $1,219.87. They gave me a thirty day warranty on the set and sixty days after I had purchased it, it started giving me problems. The sound would automatically go off by itself and when I first turn it on, all I could get was a menu, which would stay on for at least ten minutes before I could get it off by pushing the exit button on the remote.

I called Aaron's and told them about it. The woman who answered the phone told me very abruptly that I had purchased a used television and they were not responsible, so I would have to call a repairman. I then went home and called Philips Home Company with their 800 number and gave them the serial number. They said the set was six years old. I have been fighting this now for the past year and it keeps getting worse gradually. I finally called a television repair to come out and look at the set, and they said that there was a module which needed replacing. It would cost almost five hundred dollars to repair the six year old television set. I refused to spend that on the set and they suggested that I call Aaron's or go over to them to demand a refund or another television set, but because I have been treated so rudely by them, I refused to do that. I, in turn, purchased a new Panasonic television set, fifty inch, which they are going to deliver to me tomorrow. I did not purchase it from Aaron's.

I realized that this is not your fault that I was misled, so terribly, and screwed so badly by Aaron's television and appliance. But you should know that you should not have any dealer selling you products that would lie to their customers in this fashion. I am going to write to our Attorney General's office and let them know just what occurred. I hope they put a real black mark on Aaron's Television and Appliance. It puts a very bad name on your products. I would never recommend anyone else to purchase anything from Aaron's nor would I ever darken their door again. I paid cash for the set and therefore, I have no recourse. I just simply felt that you needed to know what took place and how your Philips name has developed a very bad name with me. Therefore, I would never purchase another Philips products. I sure would appreciate if you would contact them and let them know that I have been screwed royally by them and will tell everybody I know what has happened. Thank you for reading my complaint.

I purchased a TV for rental from Aarons. 5 months into my account my daughter Accidentally ran into the stand. The TV fell and is damaged. I contacted Aarons about it and unfortunately they cannot do anything about it. However, they sent someone from a repair shop to look at it. Meanwhile, they requested that I still pay for the TV. This made me very upset. The repair man said it will cost over $400 to fix it and Aarons said they cannot do anything about it. I told them to take the TV back and in return they said they cannot take it back.

A week later they sent another pickup guy to my door, we had a heated discussion. He then called his manager and the manager said for him to take the TV. Fair enough, I gave him the TV. He was about to load it in the truck when his manager said to him he couldn't take it so the man left it at my door. I found out the TV was outside when I went to take the trash out and there it was. Luckily no one took it from my door. They continue to harass me and they call my boss' cell phone, they call my father and they stalk outside my house and I really want this situation resolved.

I rented a TV from Aaron. One day, while my mom went to make the payment, someone broke in the house and stole the TV. My mom called the police and informed Aaron that the TV had been stolen. They did not care, expected me to return the TV if i didn't pay for it. I told them how can I return something that was stolen. They said it wasn't their problem, I needed to to take care of the situation. They called my work screaming and yelling at me, calling me names. They called my mom and yelled at her.

Finally, I told my boss to say I quit because they wouldn't stop calling. About a year later, they had me arrested for failure to return a leased item. I told my lawyer and the DA how can I return something that is stolen. I provided them the proof, but they said it was to late and that it should never have come there that it was a civil matter. But because it was there, they had no choice but to prosecute me for it but that they would drop it to petty theft with 12 months probation and that I would have to pay $1500.00 to Aaron for the TV. Now, I have a theft record which isn't right because I didn't steal it.

This was very humiliating for me because I'm not a thief. They almost caused me to lose my job. They called my family and harrassed them. There needs to be a class action suit drawn up on these people so that everyone who has been embarrassed and humiliated, can at least get something for their experience with Aaron.

My dad went to get me a TV, and he got mean and throw my sister out. When I called for help for my TV, he hang up on me twice. You know if the manager don't like you, he will hang up on you or throw you out of his store, because that's how it goes at Aaron where I live. If anybody read this, please help me. I have to give my TV back, because they won't help me. It's really bad. I love my TV. It's nice.

I bought an RCA 26" TV. I paid $1080.72 and I paid out on October or November 2009, and my TV went blank. My TV is no good. I talked to the guy in Aaron, Kelvin or Keith on 2/19/10, and he said he's sorry he could not help me, but if you do not reimburse me or get me a TV, I will go to the Better Business Bureau. I do not have that kind of money to throw away. Call me and let me know what your plan is.

When me and my wife first went to Aaron's, we just moved here to Ft. Riley. I am in the military and my wife is disabled. wW rented a living room set, washer and dryer and bedroom set and mattress. On the day that they delivered everything, the delivery guys hit our SUV with a piece from the bedroom set, which broke the piece and dented the car. When we confronted the manager, he gave us a runaround and almost a year later, the car or bedroom set have not been fixed. Also the living room set was missing pieces and washer was leaking.

It seemed like every time we set up a time for them to come out here and fix the items that were broken they would never show or show up 1 to 3 hours late. I'm in the military. I don't have the time to wait that long on an appointment. Also the manager of the store would call my 13 year old son's phone and harass him and get him in trouble in school. When we told him not to call that number, to call mine or my wife's, his response was, "Maybe your son should answer the phone." It's gotten to the point where we are giving every thing back and getting it from somewhere else. The only thing we still have is broken bedroom set.

On Dec. 9, 2009, I called Aaron's rental to inform them of the passing of my husband--reason being he was renting from them. I asked them to come and pick up the riding lawn mower and they told me that someone would come to pick it up the following business day, which was Thursday, Dec. 10, 2009. However, no one showed up. I called again but still, no one showed up.

A week later, I received a phone call from Sonya stating when can I come in and make a payment. I replied, "A payment for what?" She said that it was for the lawn mower. I told her that the lawn mower was stolen the following Sunday that it was to be picked up. She said, "Okay, but what about the washer?" I said that I need to check on my pay periods and I would get back to her on that.

On Jan. 28, 2010, I was at work and I answered the phone. It was Sonya. She asked me what did I plan to do about the washer. I told her that as long as her company is in business, don't ever call my place of employment to talk about a business matter ever again. She stated to me, "Then, I will just come to your job to talk to you."

The next business day, I called and talked to Donnie. I explained to him what happened and he asked me when do I plan to pay. At that time, I hung up the phone. He called back on Feb. 8 and asked the same question. He also asked when is the best time to call me. I angrily stated, "Don"t call again!" When all of this transpired, my supervisor was standing and listening. I got a verbal warning for that phone call. I could have lost my job.

In July, when I signed a lease agreement with Aaron's Lease, my account was set up for monthly draft. In late November, I switched banks and received a phone call from Aaron's collection rep requesting a payment for November, as I did not change banking information with the company. I provided my new banking information and remained on the phone while my payment was processed, and I also gave consent for this new account to be drafted in accordance with the terms of my agreement.

In December, my family and I moved and failed to provide the new address to Aaron's. When arriving to work today, I was called in for a meeting to discuss and be warned in relation to company policies in regards to the inappropriate manner in which Aaron's has been attempting to reach me through my job. I was informed that Aaron's had left several door hangers with my name on them and request for contact in the office and in the building which is also shared by a bank, an attorney's office, and our financial group.

Numerous calls had been made to my sales manager's cell phone, a phone number that I never gave or listed as a reference, and that faxed copies of my lease agreement displaying my personal information--address, social security number, income amounts for me, living status, ie, rent or lease and landlords name and number with the amount of payment, spouse's information and social, job address income, work address and employer--had been coming into the company's open and community fax area for the entire week.

A coworker informed me of this prior to this meeting, also stating that a client and former neighbor, who used to be a friend of mine, had called in and complained that Aaron's had left a hanger on her door with my name and information. I spoke with this neighbor the night before and was aware of this. As I was receiving this information from my district manager, I was called from the meeting to the reception area by the administrative assistant, because another representative from Aaron's was in the office with more door hangers and was asking for me.

I asked the rep. to follow me to the elevator and outside when I began to immediately stress to him that this is my place of business and that they could not come there nor call my managers. I told the representative that I called the bank the night before when I found out that they left a hanger with my name on it at a neighbor's house and was aware that there must be a problem with the draft because the bank said that no attempt had been made to draft from Aaron's after the last payment I had made when giving my new account information in early December. I explained to the rep that I was in trouble with my job because of the way they were trying to contact me.

The rep apologized and said that he was not from the store where I had the agreement but that he would call the manager for me on his cell phone. When the manager, Scott **, answered the phone, I stated my name and said that I needed to resolve whatever the issue was with my account, I could update information and that I was at work and in great trouble due to the way they were trying to reach me. We reviewed the December payment, and then he explained to me that they can no longer authorize drafts by phone, that they used to do it that way but now needed an imprint of my card for continuous drafts.

I requested the amount due and stated that I could pay it by card as soon as I got out of the office. I asked why they did not mail something to me, that my mail has been forwarded. And he said that they do not do that, that they could not reach me by phone and knew I moved. He asked for other numbers and wanted to get a collection rep on the call to talk about the December billing.

I informed him again that I was at work and that left a disciplinary meeting to handle this and explained the disciplinary meeting was about their calls and faxes. I told him I would come in later and clear up the issue with the card, that I was aware that they couldn't reach me, because my cell phone had been off for a little while and we had a new number.

I then asked how he was going to handle the inappropriate manner in which they were calling my job and making trouble for me at work. Scott began to tell me that he had sent the fax, instructed the reps to come out to my job, found my new address through forwarding mail in my mail box at the old address, and would call whoever and do whatever he had to do in regards to people like me who do not pay their bill on time.

I asked Scott if he was aware of collection laws and ethics and if he knew that he could not fax my personal information to an open community fax nor harass or give details of my account to people who knew me. He said he had called my son's daycare and talked to people about me there, called my boss and would continue in anyway necessary, because I should pay on time and should have told him I moved.

I again told him that I would pay the bill or they could run my card at this time, but that I would also be seeking action for his behavior, because I felt he was harassing me. I told him that I would pay what I owe or return the TV. Scott stated to me that he had just came in the office from court and that he deals with people like me everyday, to go ahead and keep the TV, and he'd be glad to see me in court. I asked him what he meant by "people like me," and he said, "You, people just like you, I should call the police and send them to your job and have you hauled off."

At that time, I informed him that my close friend is a DA in the county, and if I lost my job behind this, I'd be seeing him in court for this behavior. He told me that he was going to send the police to my job and have me hauled off for stealing. I told him if that happened, I would see him in court and then ended the phone call and told the rep that I would call into the office and make the payment and then go in on the weekend and provide the card and to please not return to my job, call my managers, fax my information or talk to people at my son's school about my account.

When at home this evening, I opened the patio door on the deck of my house to let the dog out and thought that I saw someone standing on the deck in the shadows. I let the dog out, cracked the door, and continued working on my laptop with my back to the door when Scott began pounding on the back door and stuck his head in the doorway to the house. I jumped up, as my kids began to scream, because he had started to come in the patio door, and instructed my children to go upstairs and get their father, as I asked who he was and why he was on my back deck in the dark. He identified his self as Scott, the manager from Aaron's, and stated to me that he could come anywhere on the property that he wanted and knock on any door or window he chose.

I asked him why he didn't ring the bell on the front door or the bell on the side door where the porch lights are. He told me again that he could knock where he wanted and chose which entrance to my home that he wanted, according to the agreement I signed. I put my hand up, as he was stepping forward to enter my home and told him to get off my porch and go to the front door, that he was scaring me and that I was going upstairs to get my husband. When I said I was getting my husband, he smirked as if he thought I was home with just the children.

He went to the front door and rang the bell. Again, I answered and asked him why he scared me and why he didn't use that door initially rather than walk through the yard to the back-wooded area. Again, I asked him to step back until my husband came, because he smelled like alcohol. He said he hadn't been drinking and that he didn't know the DA I mentioned earlier, and that I had made that up. I shut the door and got my husband.

When my husband came to the door, he also asked him why he was on our deck in the dark, stated that he smelled like alcohol and that his pupils were large. He asked him what was wrong with him, as his pupils were huge and he was loud. Scott stated that it was people like us who were his problem, people who don't pay.

My husband offered to make the payment and told Scott that he wanted him to leave, but Scott said that he would not take the payment and that it was too late for all that. We began a discussion about how it is only one payment that is due and one pending in a few days. Rather than have the situation escalate, I told Scott to get away from our door, that I was calling the police, and then instructed the other salesman who was in the yard to come in and get the TV.

Scott began to tell me that he didn't care and he'd take a breathalyzer test. While the other salesman was breaking down the television, I called the police and was instructed to have them wait to take it outside until an officer arrived. The officer came out and did a alcohol test on Scott and filed a report, and I allowed the unit to be removed from my home. I called the office where I rented the TV and tried to find out information as to who's Scott's manager was but was told that he runs the store and there is no one above him.

Later that night, upon checking my bank account, I found that Aaron's had ran and processed a payment for the amount that was due. Mr. ** had told me on the phone that he could not take my payment, as they had to have an imprint of the card, but yet and still he ran the payment prior to 5pm, confirmed the payment, and then was on my back porch at 7pm to collect the TV.

I was not aware that the payment had been made and am now confident that Mr. ** is harassing me. Why did he come to my home if he knew he processed payment for what was due? At this point in time, my concern is not about the loss of the television but rather the strong-arm harassing techniques used to get in touch with me and the harassment, embarrassment, and humiliation I've received in my experience with Aaron's.

My personal identifying information as well as my husband's has been faxed numerous times to a community fax machine. I have 6 copies from the last 2 days presented to me by my district manager from today alone, and agents in my office have left copies on my desk, my sales manager was contacted numerous times on a cell phone number that I did not provide to this company, which may be a bill that I should not have to incur, staff at my son's school are complaining to me about calls from Aaron's and are now privy to information that should have been private.

I have only been on my job for one year and have just entered into management. And now, I have a disciplinary mark on my file for door hangers, harassing calls and visits, and personal faxes from Aaron's. At what length will this company go for contact and collection? And the sad part is that I offered to settle the balance that was due, had previously given a method of automatic payment, and simply requested they use ethical practices in their efforts to reach me.

If Mr. Scott ** is the final voice of Aaron's, I feel that someone should look out for and at the least warn the consumers they serve, that in doing business there, if they can't reach you, you may lose your job, everyone you know that they can find will know your business, and they will subject you to identity theft.

I have 2 issues with the company. The first one is that back around April or May of 09,I received a 37 in. Flat panel widescreen TV from Aaron's. I was told it was new. My contract with them showed it was. "Tha'ts what was printed in the contract." It had a built-in DVD player. On the 2nd of the next month, I called to tell them that the DVD player would not work right and to pay my payment with my debit card. When I told them about the DVD player not working I was told that the manager will be in contact with me to solve the problem. Well, I never received a call from him. I called again about a week later and again, I was told that I would get a call from him. I didn't. On the 17th, I called again and talked to a girl named Marry. Once again, I was told that the manager would give me a call to fix the problem.

On the 19th,I received a bill saying that I had not made a payment which, I remind you, that I did so on the 2nd.of that month. Well on the 1st of the next month, I called Aaron's once again. But this time, I told them the problem with the TV and told them just to come and get it because I was tired of the runaround I was getting from them to get it fixed. They showed up 2 days later with another TV and I told them that I no longer wished to do business with them and that I didn't want it. It seemed that after a month of calling and complaining about the TV and getting nothing done, that when I told them that I was through dealing with them, they decided to fix the problem by replacing the TV. It took me to tell them that I wished to no longer do business with them before they did anything about it.

The second issue is that my old washer broke down and because I don't have the money to go out and buy a new one, I had to resort to renting from Aaron's once again. They told me because of the issue about the TV that they would give me a good deal on a pre-leased washer and dryer. I needed it so I agreed. Last month, I ran into some money problems and made arrangements with them to catch up on it this month. On Friday the 8th, I received a call on my answering machine from Chris, "Gen.Manager" to please return his call to make some arrangements to pay them or if not to make arrangements for them to pick it up. When you fill out the paper work to rent or buy from Aaron's you have to give them 5 contact numbers in case you try to skip out and not pay for what you got. When I received the message it was too late that day to call them back.

Anyway, within about 15 minutes of Chris' leaving the message, he started calling my contacts bothering them. Come Monday, I called Aaron's and talked to a salesman named Jeff. I asked for Chris and was told he was busy with a customer. This was at 10 am. I left a message with Jeff for Chris to call me. I know when Chris started calling my contact, it was in a way for him to harass them so they would call me and get mad at me. When Chris called my contact number, he asked if they had my telephone number. Aaron's has my number. It's right on the front of my contact above the delivery date. I have never tried to dodge their calls to me. He had no reason whatsoever to contact anybody.

I have called Aaron's 3 times since Monday to talk to Chris, and just like when I had problems with the TV, he never returns my calls. I was told I was getting a good deal on this washer and dryer. I'm not. They are used. I decided to go online to the Amana website to see how much the washer and dryer was going to cost if I were to buy it new. Let me tell you that I was floored when I found out that I am being charged more for a used washer and dryer that it cost new. I looked up the same models, the exact same models. And this is what I found. Aarons is charging me $365 for a used washer. I could get a new one for $364. They are charging me $326 for a used dryer. I can get a new one for $309.

I believe they are charging me new prices for used items. You do the math. Does it sound like I'm getting a good deal? To be honest, I think I'm being ripped off. I don't know if anything can be done about this. As far as I know, whoever had it before me could have had it for 6 or 7 months. This is the way my contract reads. I am to pay $68.77 a month for 18 months. With the fees and everything, at the end of that 18 months and it's paid off, it will be a total of $1.237.86. The total of the washer and dryer without the fees is $692.88. I believe that if you do the checking you will find that I am paying new prices on used stuff. Thank you for your time. If you need anymore info on this, I am willing to provide anything I can.

I have been renting from this company for over 2 years and I have recently lost my job and have been unable to pay. They have called me non stop for collections to not just myself but all my and friends as well they have disclosed my personal information with all of them which is illegal. They went as far as cornering me in the Dollar General Store, not allowing me to leave and demanding payment. I have been called numerous curse words and threatened with harm if I do not pay up. They are now threatening me with criminal charges but they are telling this to everyone but me. I have paid thousands of dollars into the merchandise and I don't appreciate the threats and the stalking that is being done.

These people are crude and break every consumer protection act there is. they have divulged my information to others, continue to call at work even when told both verbally and in writing. I have been laid off on and on all year long and trying to make payment I was late and admit it. However, when asked for payoff balance, was the same amount for months on end. Then told last month the actual payoff amount, I paid that amount via their VIP web site and now they are calling for a payment again! I am seeking the advice of an attorney and have filed complaints with the BBB and AG. these people are not only crude but are absolutely a bunch of liars. I would get an average of 6 calls a day.

About, two or three month ago I have to return a laptop computer because of one of the people his name is, Joel he is the assistant manager of the store, to make a long story short he treated me really bad, Where, I work is prohibited for any employees to speak on the phone, if I answer I could get in real trouble.

I was going to go and pay you guys as soonest I got paid. I know I had late fee so didn't matter for me to be in time. Well Joel call me at work saying I needed to pay, I told that I would go to the store and pay, and then I told to please not to call me at work because the company record conversation but, he was very rude and told me that if I didn't want him to call me at to answer my calls, then I got upset and I told him I was going to return computer because of his attitude and he told me to do whatever I want.

When I event to return the computer he was rude I got upset and told him that was not the way to treat customers and that he should have some customer service skills well he told me he was going to call the police on me, I never have problems with any of the guys there for Christian is super nice and Alex another Guy. I don't remember the name right now. I want somebody to explain to Joel how treat people because if he doesn't he is in the wrong business.

I will never go back to store and I'm going contact the department of consumer affairs in regards to a sofa that my mother paid and Aaron's is ignoring her to get fix.

baught dryer from them. they dropped it down steps. said it was ok to use. they would order new one. aprox 2.5 weeks latter dryer caught on fire and burnt my home. now i live in a 2 bedroom trailer with my wife and 3 kids and stuff i found for free. then aarons told me i had to pay for the washer and dryer. i told them to pound salt they put it on my credit. they [are bad]

I am in the process of rent to own, with Aaron's in Va., and as you know you are forced to carry the warranty at your expense. Recently my computer started acting up, after 4 mos. and kept getting an error of : do you want to run this script?---i would press yes, and continue on, but this became annoying after a while. Afterwards, I tried to start the computer, and got a black screen that said--Boot disc error.

I took it back to the store, needed a loaner, said they did not have any...then they accused me of removing some programs,..I told them I had not ..so they proceed to open the computer when that didn't work, then they accused me of letting someone spill something on the computer, not true..I said just keep the

computer, they said I would still owe, and I said I would take it to another computer repair, and get a statement that the above was not true, and then they said, if I did, it would cancel my warranty...so, I have a non working computer, one they say I have to continue to pay for, accusing me of harming the computer, that they say, I still have to pay for.

At this point, I said they could keep the computer, and they said,..we will charge you for the repair, and you still have to pay us back..I was also told, that if you haven't made at least 4 payments, and if they would have let me return it., they report it to the credit bureau.

The 4 month return applies to any item that you rent to own.

So, if you don't need good or any credit to purchase, how can they make a report to the Credit bureau, for something that you return...isn't it ---Rent to own? I don't own it until it is paid for, so doesn't that make it THEIR property?
Have contacted the corporate office...no reply at this point.

thanks

On May 5th, 2009, I leased a bedroom set,2 Flat Screen TV', and a Blu Ray Player. I lost my job due to Medical reasons and was forced to move to South Carolina to live with friends. I took the Flat Screen TV's and the Blu Ray with me to SC. The rest of my belongings I put in storage in Fl. I was unable to continue to pay on the Items from Aaron's and the Storage unit, so I contacted Aaron's and told them that they could go to the storage unit and take possession of the Bedroom set and requested that they do it by Nov. 18th due to the fact that the storage unit would be security locked due to my unability to pay for the unit. Aaron's arrived there on the the 19th because they were unable to get there on the 18th.

A friend of mine unlocked the lock on the door and the Aaron's employee yanked the door open, this caused stuff to start falling in the unit. After things stopped falling, the Aaron's employee noticed that one of the Dresser Drawers were broke and called his Manager. The manager came to the storage unit and informed my friend that they could not take back broken items that now i would have to pay for it. These items were not broke when they were put into storage and to top that off, they even broke some of my personal property in the process. Now Aaron's is calling me everyday demanding that I make a payment on these items and are threating to file criminal charges against me for theft.

I did return a Flat Screen TV and Blu Ray to the Aaron's store in SC as was requested by the Fl. store. On the lease agreement, each item is listed with its own price showing that I leased each itme seprate. I told the Manager from the Fl. store that he should of took the items that were not broke and he stated that he could not resell them now and that i had to pay for everything. He continues to call me a theaf and threaten to put me in jail. I told him that I am not trying to deprive Aaron's of their property and that he should of took the items back when i requested him to do so. Aaron's was aware that when the came to the storage unit, that I would be losing everything in there (including their items)on that date because of me being unable to continue to pay on the storage unit.

They knew that as of the 18th of Nov. anything that was in that storage unit would be lost. They just refused to take back their items just so they could try to force me to pay for them, knowing that i did not have the means any longer. They broke the items and now they want me to pay for item. I have seen alot of stuff about Aaron's and none of it has been good, seems like Aaron's like to try to force people into doing stuff that they don't want, Selling used items as new ect. They even go to peoples houses, bang on doors and windows and even enter their home without consent. Well they show up at my home doing such, my boyfriend won't have a problem with putting a bullet in them for tresspassing and threats.

they broke the tv and expected us to keep a broken tv??????? and now they want us to pay 194.00 for this broken tv.. when the last payment was only 79.00 even the manager at the store agreed that we would put the last payment off until a replacement tv that was acceptable to us was in our home...

anyone have any advice on how to go about getting help to fix this, i wrote a email complaint last month but have heard nothing back yet. but they are harrassing us.

what can they do if we refuse to finish paying because they want us to keep a broken tv? they broke it? the delivery people broke it when they took it or dropped it off but it was in their care when it happened? and now they are trying to charge us more and it is not right.

One day, they got very aggresive and started to lecture me about the importance of paying on time, though my bill was not late. I told the guy to keep that to himself and stop bothering me. He called over and over and over again.

Eventually my boy friend took the call and asked for the guys name, he said "Edwin" he asked if he was a manager, and he said that he was. He then explained that the payment was due, and that he was in violation of the fair debt collection by calling us this way.

Edwin start cussing, yelling calling him names and then threatened to come over and "take his ****" My boyfriend asked if he was threatening us with physical violence and Edwin said "**** yea I am"

So we called the police, and filed a report.

The next day we called corporate, who said they had already fired Edwin. Alluding that they had had these problems before, and reading the complaints, I believe that have.

They told me that they would look into some way of compensating me for the trouble, but since then have never called me back. I believe they where just lying to me, to get me off the phone.

I have called since and was told "we are sorry this happened, but you owe the money, you signed the contract and if you dont pay us, we will take actions"

Now, I have paid. I am not holding payments back, I am just asking that my contract be reduced as compensation for the threats and herasment. Which are both violations of the federal law.

Currently I am awaiting the results of my complaints to the BBB and the FTC, which I expect will be nothing.

I called back and they delievered another washer and dryer on December 1, 2009. It was supposed to be new. That dryer was run for 4 hours last night and my clothes was still wet. I called them today and told them I wanted my money back for the deposit that I made on Saturday morning. They wont give me my deposit back that was made on saturday. I just got the washer and dryer last night, and the FIRST time I used it I discovered it to be messed up!

On Oct. 15, 2009 I contacted the store to find out the final payment on my 2 accounts. I was told the amount of $139.98 would pay it in full. I sent the check for that amount and it was received and cashed on Oct. 20, 2009. Since then I have received statements totalling another $20.00 to finish payment. I asked for an explanation, seeing that I had a cancelled check for what I had been told was the "Paid in full" amount in Oct.

Tom insinuated that perhaps I was told $159.98 and wrote the check incorrectly! He then went on to explain that the balance was still due, no matter what I said, and the phone calls to my home and work would not stop untill the payment was made. I looked over all the statements and can't find any reason why I would owe any more money on these accounts.

My feeling is that they are trying to scam me out of another $20, for no reason that he could properly explain to me. The relenless calls to my home and work are terrible. My elderly mother lives with me and it's very upsetting to her.

I bought a maytag neptune washer &dryer brand new 2 yrs ago. my dryer is ok, but the washer is no good. its like the computer is messed up. im on a fixed income and i dont have the money to fix it. a washer that cost that much should last longer

we went in to get a washer and dryer rent to own! i told them i wanted new appliances and only new! they delivered our maytag neptune washer and dryer the next day with no paper work that they said they forgot! with in a couple days the washer would not spin out water! i called aarons and told them i wanted a new washer delivered in the box with papers! the next day they came with a box that was opened i knew it wasnt new so i ask them why it was opened they said it happened loading it on the truck!

they switched it out. well guess wat. it was doping the same thing as the washer they switched not spinnig out the water. so i figure they just put the same washer in a box and brought it back! i called bbb first than called aarons and said i want a new washer in the box that i have to open!

well a wk later with loads of laundry piling up from 3 kids they brought the washer! ok now it worked but a yr later the water pump went out and we had paid them off in a mnth for the set so why should they care any more? the dryer some how got a big crack in the tub that i hadnt noticed! when i took my clothes out there were alot of clothes that were cut when they came out! i was thinking 1 of the kids had got sissor happy. boy was i wrong!

now a yr later the dryer has a giantic hole in the tub and will not work at all! and there is nothing i can do about the $1600.00 i spent at aarons rental on a junk set washer and dryer! aarons rental sells nothing but junk. dont go there and as far as matag goes you should change your commercial where the guy is setting in a chair hoping something goes wrong with maytag products to 1 where the maytag guy cant sit still because of all the appliances going bad!

i have custody of 3 grandchildren than me and my husband! i have lost alot of clothes because of the neptune front load washer and dryer! the washer caused alot of our clothes to mildew where it would not spin and the dryer shreded alot of clothes where it got a big gaping hole in it! i mean hundreds of dollars worth of clothes! now i have a set of $1600.00 junk setting in my laundry room that i cant use and cant afford to replace! so aarons and maytag i hope you both go bankrupt!

I'm getting harrassment phone calls with their phone numbers blocked and being threatened by a very rude female and she even is trying to get me arrested. It's crazy whatever happened to the customer is always correct. Then they wonder why company's go under cause of people that are rude and insenstive and they claim they have sent out numerous letters when I got only one. IS anyone gonna put a stop to this, I have heart problems and just had a stroke and recovering from it and still falls upon deaf ears and they keep calling every hour

I was renting to own a Dell Inspiron 1525 laptop. After my daughter looked at it she discovered that it was the computer, not my fault. I couldn't use the dvd burner. We returned it and they are suppose to provide a replacement if it is faulty. They said they didn't have a replacement. After 5 weeks of trying to find out why I didn't get 1 phone call, I got a call about my payment being late. The manager in the store lied about his name several times to pretend that he was only a worker and they would have to call me back. I never got the computer back, and don't even know what was wrong with it.

This company doesnt follow the agreement when it comes to fixing merchandise that apparantly is frquently faulty, by the complaints I have read. I paid a total of $820.00, and didnt get a dime back or credited to me.I complained to the BBB and they still did nothing. I also found out that the laptop had been discontinued and parts were limited. This company needs to be stopped from ripping off consumers by stating they will fix or replace the product if you have any problems. When I complained to BBB ,the company response was totally false and demeaning. They also stated in correspondence that they tried to contact me about the laptop and I didn't call them, more lies.

i purchased a computer from them in jan 2009 the computer worked for aprox. 3months. i shut off the computer and went to turn it on and nothing happened i called aarons to get a lot of run around they had me call dell for repaires i recieved the parts in 3 weeks. then i was told that a repair man would be out in one week.

he never showed so after a month i sent the computer back. they said i could use one off the showroom floor. my mother in law at the same time purchased a dish washer and was late one day on her payment because we could not drive to the store. she is in her eighty's and misplaced the money. they were very rude to her and took the dish washer and even though i was ahead on my payments by 2 weeks they said i had to have done something to the computer. so they took the loner and that is the last i ever heard from them.

i and my mother in law where called some bad names also by the man who picked up the merchandise even though i helped him get the computer back in to the boxes. i had saved for it. may 28 2009 is the day i will never forget. my mother in law was upset for several weeks. we paid $1,600 befor they picked up the computer that we no longer have.

I am an existing customer, and on 9/03/09 went into Aarons and saw a 42 in JVC HDTV that was advertised you get a free 30 GB I-pod with TV lease purchase. Its been 4 weeks and still no I-pod. I think this company is making false claims. I also received a letter that states that my I-pod was shipped out 9/11/09 so I call the Atlanta HQ.

The woman was rude and told me tha tthe letter was a generated after a purchase and that the I-pod was not shipped and said that it woud be shipped. I asked her if sending letters saying that products were shipped when in fact it wasnt was making a false calim and she said nope. She than said well I'm not going to argue with you. This company has many complaints across the country, somthing needs to be done about them.

I am disabled and cant get out much, nor can I afford to. So I call once a week to ask about the I-pod and the sales people get rude and hang up if they see your phone number. It makes me so upset that I can't sleep, thinking about how they treat us.

They didn't give me a remote with the television I had rented. Couldn't watch a full screen. Kept getting the run around about where the remote was, who was gonna bring me another etc. was tired of being lied to so posted a comment on here. this morning I called Aaron's again to find out where my remote was. B. roberts paid my bill for next month, apologized up one side and down the other and is bringing me a new remote.

I have not been hurt, so to speak by this company, but I am upset by their practices. I have been a customer of Aaron's for over a year. Have always paid on time, no problem. Every month I recieve a phone call asking me why I haven't paid my bill. My bill from the very beginning was set up for the 3rd of every month. Their response " oh well it's not here in the computer", I traded in a 60 inch tv for a 32 inch lcd flat screen, to lower my payments each month.

I was scheduled to have it on a friday (Labor Day weekend) after 3. At 6 I called the store and talked to the manager and he said he was sorry, they got swamped and how about tuesday. Ok, fine. By the way, I paid for the tv on that Friday. So Tuesday morning rolls around and I get a phone call asking why I haven't paid the bill on either tv. I explained and she said well when are they supposed to be out today? I said I didn't know but would appreciate it if they could come out before 1pm as I have things to do, she said yes and noted that my account was paid.

Just before 1pm they show up, take out the old tv bring in the new, no remote. Screen is stuck on Narrow, can't adjust color etc..without the remote. So I call and talk to B. Roberts the manager and he said that the remote was in the truck, the delivery guys said no one could find it....he would get another one and have someone bring it out to me as the delivery guys were on their way out of town. 2 hours later I called to see if anyone was coming out, a woman named Jerry said she didn't know why he would tell me that as they are all booked up for the day, but I could drive into town and pick it up if I wanted to. So I said I guess I will have to.

So I drive into town go into the store, nobody there...had to holler for someone, Jerry comes out and said she didn't hear me come in. I asked for the remote and she said she didn't know where he put it. She couldn't find it, couldn't reach the Manager, B. Roberts so she said she would go to WalMart and buy me a Universal remote so I could at least get a larger picture and sound control. She stated she would have it to my house no later than 7pm.

Guess what their store closes at 7pm and she didn't show up, nor did the manager call and apologize or anything. Granted we don't have a HUGE account with them but is this good business practice? I will be spreading the word that B. Roberts and his team at Aaron's in Manchester are liars and don't keep their word. As for a remote for the tv I am paying for monthly? Cannot view a full television screen on a television I am paying for, nor can I control the volume.

My daughter is leasing a piece of equipment from Aarons and I was lsted as a reference. On Friday August 21st I received a voice mail from Danny who works with the company asking that I give my daughter the message that he called. I relayed the message to her. On Saturday afternoon I received another phone call from Danny. This time I answered my phone and he asked if I had a daughter named Maisha. I said yes. Being very rude he asked if I gave her his message the day before. I said yes I did. He then says to me "oh you did huh?" I said yes I did. He then says to me, well give her this message, thou shall not steal. I hung up on him. I though how rude.

So I went to the store thinking that If I spoke with his manager and complained about how rude that was, I would get some sort of apology. I went into the store and asked to speak with the manager. When the manager came to the counter. I went on to explain how I received this phone call from a member of his staff that was very rude. I told him I am only a reference here and he had no right to speak to me in that tone. The owner says to me. I don't know what you are taking about you're not making any sence and he walked away from me. At this point I was very flustered. I just wanted him to say Ok mam I apologize for my employee, you are not the customer and it will never happen again.(honestly the way they spoke to me they should not be allowed to speak to anyone) All they are supposed to do when they call a reference is ask that we take a message.

I spoke with Danny and he said that he couldn't get in touch with my daughter so he called me and as long as she had his merchandise he could talk to me any way he wanted to. He begin to tell me how she was not paying the bill and she left with his equipment. These are things you only discuss with your customer but he wanted me to know it all. I've worked credit and collections for 20 years and I know it is against the law to discuss a persons credit matters with anyone other than them. It was like since I am her mother they wanted me to be accountable for this bill and for her actions.I couldn't believe how rude he was being.

At that point my dautghter called and I left the office. When I left the office another gentleman Jason begin to share with me also about my daughters payment problems with their company. The manager walked back in and says waiving his hand at me lady leave my store. "I have no time for you. He says to me I thought since you are her mother you would care. I see you are no kind of mother just leave my store. Your daughter is a thief. I called him a Jackass and left. Thats the only thing I could think to do. I left there angry to tears. The only thing I could think to do it write someone who I though may at least let them that If they are going to serve the ***** they need some serious training on customer service. I deserve an apology from someone.

The buttons on the front of the water fountain for crushed and cubed don't work so you never get what you want out of it. now 2 1/2 years of owning it the temp in it is reading 60 for the frezzer and 65 for the fridge. can't get some one out to fix it till wednesday and it is early monday. Modle #GLHS38EGSBO Stainless steel black handles with water and ice in the door.

After renting from Aarons for a few years, I was recently unable to rent from them because, according to the manager, I needed one more reference. They advertise that everyone is approved, yet you can't rent from them unless you have 5 (previously 3) references. I never had any trouble renting from them until the current manager (if that is what she is) began working there.

I am renting to own a washer dryer combo. I got it in February and I had it for two weeks when it broke down because the delivery people forgot to remove the shipping rods. I took them two more weeks to replace it with another one that was to be new. Then, in May, it broke down again and they sent out someone who didn't know how to repair it. So, after two weeks, they sent out a person from the company that makes the machine to fix it. The repair man comes out to fix it and tells me that it's not a new machine, but a reconditioned machine.

I have previously filed a complaint in regards to this company harrassing me profusely at my place of work, my phone and now they have somehow found out my home address. They insist on calling at least 10 times a day at various different numbers, also calling my friends and family and harrassing them as well.

These three men that I have talked to are extremely rude, derogative, demeaning and completely out of line. They insit that I owe them money for furniture I do not own from their company. I have had to switch my number. And so havent some of my friends. I have gotten reprimanded from my boss due to the incessant calling from this company. This is completely out of control and it needs to stop now!!!!

Bought a tv lasted about 10 months picture went out.Contacted Aarons and the games began. Did not want to take resposability at all . Inegociated with the store for three months finally gane up. So i payed 2268.42 dollars for a tv and have nothing to show for it.Aarons has the tv will proably warranty it throug phillips get a new set and sell it again.As far as im concerned Aarons stole from me.

Kelli of Belleville IL (04/16/09****>
i went in the store to pay on my account, one of the employees told me i need ten more dollars, which i told i had only a 120.00 dollars i can pay it in a couple of days. after going back and forth on the issue, the general manager came out said the same thing, he did not credit my account and did not give a receipt. i asked for my money back he told me no, he took it and put it in his pocket.

after i left the store he called my cell phone forty seven times and counting. he even call me from his cell phone and [propositioned me sexually] hell pay me forty dollars to pay on my account. he also told me to go [vulgar suggestion] to make ten more dollars. this is the general manager that is saying and doing all these disrespectful things towards me. so now since he put the money in his pocket hes been calling my phone saying i havent paid anything.

i feel very sick to my stomach each time i think about it, im thinking how can i return to this store when the same employees were there when this was going on and konw what happened, how can face that? i feel disrespected in so many ways. i am so nervous and my hands keep shaking just thinking about it. they do come out to the house im so scared hes going to show up at my door. what do i need to do, or can i do?

my frame on my year old couch broke finally after having said something to the store many times. they said they would order the part. that was almost 1 mo ago.no word yet but was told it could take several months to get the parts. WHY it has a life time warrinty on it.

i now have a couch i can not sit on becuase i'm afaid it will damage it more. the people at the store are great but why is it taking so long

I am paying off a leased computer for my daughter - she was paying $130 a month ,$65 of which went towards laptop,and $65 of which went towardw leasing fee,.I am paying it off 5 months in advance and requsted early payoff amount. I was told I had to pay all 5 months cost and leasing fees. If I pay a car off months in advance I save the 5 months interest.I should not have to pay 5 months leasing fee when it is paid 5 months in advance,this $500 laptop will end up costing $1500.An early payoff should void the 5 months of fees.

This is the biggest rip-off since rent a center. I purchased a TV from hem a year ago. no I've paid $2,600.00 so far into this TV. The TV in a store would cost less then $1,800.00. how can they get away with this tpe of rip off

I leased to owne a RCA 61 inch Integrated HD WideScreen TV from my local Aaron's. Within two weeks from the time the TV was delivered I began having problems with the TV. At first the TV was making a loud high Pitched noise so I called Aaron's and spoke to Heather who got the store manager on the phone for me. I was told by the manager that he knew what was causing the noise and that he would send someone out to take care of the problem. A couple of weeks later a delivery person not a TV repair person showed up and told me that he was going to remove the back cover from my TV and cut a couple of wire ties and that would fix the noise. The delivery person said that they had been having this same problem with alot of TV's it was caused by some of the wires being pulled to tight by the wire ties.

The noise did go away for awhile after the wire ties were cut, however withen a couple of months the noise was back. I called again and spoke to heather who had the manager call me back later. The manager explained that they were vary busy and shorthanded so if I was willing he would tell me how to check for more wire ties that may need to be cut.I told the manager no that I did not want to risk messing up the TV, I am not a TV repair man. The manager said well the TV will be ok for now and he would send someone as soon as he could. Two or three weeks later the delivery person came back and cut a couple more wire ties. Once again the tv was fine for a few months this time. The TV started making the noise again but this time there was also a loud popping noise and the power to the tv would not come back on. I called the store again and explained the problem to Heather who got the manager on the phone and he said they would pick up the TV and send it to be fixed. It took a bout two weeks before they picked up the tv and then it was gone for over three months before I got it back.

I was a little worried about the TV going out again after I paid it off and the manager said dont worry the TV is like new now they had to replace the computer. About three months later the same thing happened again the loud high pitched noise and then the loud pop then no power so I called Aaron's again and was told by Scott the store manager that since the TV was paid off that he would have to check with his supervisor yo see what they could do for me. I said why would you not fix the TV its the same problem that I have had with the TV ever since you delivered it to me its not something new its the same thing. Scott said that he understood but he would still have to get an ok from his boss. Scott also told me thart they dont even carry these TV's anymore due to all the problems they had been having with them. About three weeks later Scott called and said he got the OK to have my TV fixed.

They picked it up a week later and once again it was gone over three months. I ask Scott if I could get a diffrent TV of the same value to replace mine so I wouldent have to worry about having anymore problems and he said no we cant do that. Well this time the TV only lasted two weeks and the same thing happened again. I called Scott and told him that it did it again and that I was really upset and wanted the TV replaced I said I want another TV or if you can get someone else to fix this one so that it will not go out again. Scott said that he would see what he could do and even said he was going to call the repair service to find out if they could tell him why the computer's keep going out. Scott also said he was going to check with RCA to see if there was any recall on this TV.

I waited a week then called back Scott was in a meeting so I left a message he never returned my call in fact I called severaL times over the next three to four weeks and left message after message and he never called back. My wife then called about a week after my last call and Scott talked to her and said there was no recall and that there was nothing they could do. I am stuck with a 3,000.00 TV that does not work all I want is a TV of the same value that works. The TV I have spent more time in the shop or waiting to be picked up then I was able to watch it. I think for 3,000.00 you would be able to count on a TV to work right. I am just asking for what I paid for and never got.

I got a bedroom furniture and the rails on the bed broke. so i called them and they brought another rail and it keep slipping of the headboard and i called them and then they brought the first one back the second time and they just put in another screw. it broke again but they could not deliver it. so i went and go another rail and then they gave the the same one that keep slipping out of the headboard and i been complaining about this for 3 months now and no one cares. They bought another rail. it's totally different colors and its higher on one side of the bed and it looks a mess.

They keep telling me that they have ordered another rail for me and its been 3 months since then. It's not right. i am paying customer and i will never get anything else from this store. Just being lied to and the bed is higher on one side that the other.

Arron refuses to quiet bothering this home and the manager need to be re-trained on how to conduct business since he cannot get the name and address right and calling me and looking for a man name Ross? How can anyone in business not have the proper information, right phone number and how do they rent anything based on false information and I.D. that state attorney had given me an application to send to Indpls and to his office, he advise to wire and tell you my intention.

I wanted to alert you folks about a particularly predatory merchant. My daughter, now 100% disabled, recently moved back west from Louisville KY. She had an account with Aaron's furniture there. She bought first, an expensive couch, and at first, had no complaint. Afer the couch, she bought two matching chairs. At the time she left Louisville, she had only one payment left, of $35. She gave my address for her forwarding address, and stayed with me for 6 weeks. She paid off the two chairs. Suddenly, Aaron's was coming after her, with teeth! I didn't yet have her new phone number and address, as she had just moved.

Aaron's called me, made threats, called incessantly, and in fact, scared me once into an ER visit, because they said, they had A criminal warrent for her arrest! My daughter was an Army MP, and subsequently worked in law enforcement. She values both her credit record and her reputation. I was only able to reach her by sending a frantic email about the warrant. I am myself, retired, 70 years old, and also 100% disabled. This morning, she went on line to check her bank, and found that, without her authorization, they put through a $105 demand for a bill she no longer owed! She is now short that money and will have to go fight them for it. But she WILL fight them! This is not the only outrage; they are now so common as to be not particularly noticable. Or unusual.

At the same time, she had her credit card stolen, they had the woman who stole it on videotape, and the police REFUSED TO PROSECUTE BECAUSE SHE WAS AN ILLEGAL ALIEN! They said it wouldn't work, because she would bail back to Mexico the second she got bailed out. The woman maxed out her credit card. Eventually, she got the money back, but could have done without the stress. You probably cannot help my daughter, or me, but at least, you can warn people against this collection people for Aaron's. They lied. They scared a usually cool older disabled lady into an ER visit. I could have died of shock. For them to threaten her like that was unconsionable!

We purchased a tv on a 2 year cotract with aaron rents. We have had color issues with the tv several times, and have reported it to aarons. Neil, thier rep, came and checked out the tv, and said it was un repairable, completely broken, and can not be fixed and would need to be replaced. I said ok, and he and the guy his with took my tv with the understanding that on the following tuesday they would return with a new tv.

Tuesday comes and the guy that was with neil on saterday shows up with a different guy. He proceeds to unload a dirty used tv. I told him to take it back as I am supposed to be getting a new tv. He called the store, had a smoke, and left. I figured there was a mistake when they loaded it. He told me that there is no misteke, that Aarons had breeched the contract, and I should get a refund and go to spokane discounts and buy a new one. That is what I think would be best, as per their representative.

John, a man claiming to be a manager calls later. he says they are going to repair it, but that the slightest bump can cause it to happen again. They are hauling this sesative piece of eqiptment around in their truck, bouncing all over the place and they expect for me to make my last payment, void the warranty, and take a mabry fixed, mabey not fixed tv.He promised a loaner before 1pm today. I would feel batter if they kept it, sold it to someone else, and refunded our money.I still have no tv. it is 1:55 pm, and no sign of aarons. No call, nothing.

My brother leased a TV from Aarons. So now he is unable to pay for the TV. He has contacted Aaron's to let them know of his current financial situation. However, they are calling and harrasing the family about they are going to come over and walk thru the house to make sure the TV is not in the house. When you tell them that they can't do that their response is YES WE CAN. Did i forget to mention that the TV was not even delivered at this address. It was delivered somewhere else. I want them to stop calling and harrassing my family. I have told them to stop calling but they continue to call and make threats. I want this stopped immediately.

yes in 2006 the merchandise i had was returned. i rec'd a phone call from a recovey dept stating i had the furniture that is incorrect. it would not take two years to try to collect. i called the store. the store manager stated i had returned my merchandise. aaron rental recovery. i explain to the young lady she must have my information on another customer with the same last name and i know the information is wrong. could you please help me.

this has sent my blood pressure up. my credit is not good but i am trying to pay all the debt i do have. this is a headache being [accused] of something the is not true

we are buying a t.v. from aarons and have been paying on it for a year. lately we haven't been able to pay on the 15th. we have been getting phone calls with very threatening messages and our children have to hear this. when you call them back to tell them you will be in to make payment they don't won't to work with you they want it right now. my husband terry gave them a check to hold till that friday that was the only way they would quit harrassing us. they promised to hold it, but they put it through and caused us to have checks come back. they tried to say they didn't put the check in before friday but my husband got a copy from the bank and took it to them. they gave him $30.00 back but not to cover the rest of fees we received because of this.

i recently called and talked to ashley first and then darren called me back. i called because they have been coming by my house and banging on the door and my son was there by himself after school. it scared him so bad he called me and i had to leave work and go get him. he will not stay home because of this i have to bring him to work with me. they came by and my daughter was just pulling up with her child and she told them we weren't home and they left and starting calling leaving threatening messages.

they came back the next morning at 8:50 am saturday morning. i was in the shower and my son came running in the bathroom crying that someone was beating on the door. i told him to look out his window to see if he could see who it was. he came back and said it was aarons and they were leaving. they beat so hard on the door that they also woke up my grandchild and she was cring. I called them at that moment and ask them to please quite coming by and scaring the children. that my husband was out of town and he would be in as soon as he got back in town to pay them. this was only (3) days after the bill was due. I told them that they were scaring the children and the manager Darren said he could come by there anytime he wanted because my husband had signed a lease and that even a sheriff or a judge could not stop them. i feel we are being harrassed by them and that there should be a law against someone makeing you scared to live in your own house over a t.v. that is almost paid off. thanks for listening i hope this may help! Thanks,

I purchased on a rent to own basis an HP Laptop Computer. The computer was used, which I was aware of. After bringing it home, it malfunctioned to the point it would not work at all or even boot back up. I took it back and they ordered me a brand new one, never opened box. I had it for one month and it started having the same problems as the first one,freezing up, 15 different screens at a time coming up on top of one another and then streaks of what looked to be like lightning going through the screen. Something I have never ever seen a computer do. I took it back to the store and they did something and said it was fixed and I walked right back out with it in about 10 minutes.

After getting home with it, it started the same thing over again. I took it back to the store and said I did not want it and wanted to cancel the agreement. He asked why and I told him what happened. He said you don't have to even say anything else, I know exactly what your talking about because we have had this problem with everyone of the HP computers that have come to our store. I said well, ok then, why can't I get my one payment back that I made along with my deposit since you have had problems with all of them. I said isn't that fair and he said well, they won't let us do that.

So I lost $221.99 for having the computer only one month and not being able to use it like it should have been used. I feel completely ripped off. If it was only my computer that they had problems with, then maybe it would have been a little bit different, but it was the fact that all of the computers had the same problem and I felt as though I should have received all of my money back since it was all of the computers.

I rented a pub style table from Aaron's in January 2007. I have made payments every month since then, sometimes two payments in one month in order to have the table paid off quicker. I live paycheck to paycheck and in the event that my paycheck does not hit on the 15th of the month my payment may be a day or two late. In the time that this may occur, I begin getting harrassing phone calls from the company on the 16th of the month and nasty notes left at my door until the payment is made.

Up until last month did I call to remind them that I would have my paycheck in a couple days and be in to pay them. At one time I was able to call and have them debit my account, but unfortunately an employee walked off with my banking information and now I'm forced to pay in cash or by money order. (I have witness that was there when they copied my card and took a voided check and the same witness was present when I was told they no longer had my account info on file.)

I travel quite a bit for work and have recently had some family issues I have been dealing with. I have been unable to contact the store due to the fact that they come when they clearly know I'm working and not home and because I get home after the store has already closed. I recently received a voicemail message on my home phone stating that if I did not call them to discuss my overdue account or return the table (which is pretty close to being paid off at this point) they were going to have me arrested for possession of an unpaid leased item. Imagine having your three year old hear that and running crying from the room!

At this point I don't care that I'm out $1000 for the table. I'm fed up with the harrassing phone calls, nasty messages on my door and complete rudeness that is Aaron's. If I had the resources I would sue them for harrassment.