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Priscilla of Manchester NH (09/03/08)
this organization is very unprofessional, they picked up my t.v 2months ago to have the plug repaire (minor_ and till this they they cant even give me any info on what is the staus of my t.v. th ey call me to harrass me for my payment on a loaner they provided which is all scrached up and has no stand how embarrassing when family come over. I cant believe the service. please can someone advise me!
Andi of Byron GA (08/10/08)
We selected a washing machine the day mine went out. It was delivered on time. The problem was the two guys who delivered it riped my kitchen floor..I called the store and skoke with the mgr. She told me she would come out and look at it gave me a date adn time. No one ever came out to look at the tear in my floor.
I continued to call and finally she called me back saying her magr told her we sined a contract and in that contract they were cleared of any damages that may happen during delivery or pick up of any item rented or bought. Nothing was ever done and I still have a ugly tear in my kitchen floor. We paid them off as soon as we could (early). Will never deal with Aarons again. Nice enough when you go in to purchase or rent but, when it comes to costumer service they don't care at all.
Jennifer of Atlanta GA (07/23/08)
It was very shocking to read all of your complaints as I have the same complaint about Aaron's. I was sexually harassed by an employee in the Norcross store as well as harassed day in and day out. I think they are trained to harass us instead of help us. My payment was due on the 15th so on the 14th they called me 15 times a day wanting to know when I was going to pay. I filed a complaint at the 800 number, all they did was transfer my account to another store.
Since I have been in this store, they have knocked on my door twice and have looked into the windows of my house. They have called and harassed my mother who is ill and lives in another state, they have harassed my references.
I have set the furniture outside of my house for them to come and pick up. I WILL NEVER EVER EVER do business with them nor would I every recommend them. They are rude, harassing, and the sad part about it, the money isn't even going into their pockets. Its going into the company. If I had not gotton up from my computer when I did, me and the Aarons man would have been staring at each other in the eyes when he climbed thru my trees and looked in my windows.
Randall of Grand Prairie TX (07/11/08)
I was at home it was about 9:30 a.m on a Friday morning. I was asleep in my bedroom with my two daughters, when off in the distance I could here someone knocking on my door. I did not get up to answer the door because I thought I was just dreaming it. I heard a mans voice saying Arrons is in the house. I quickly tried to gather my thoughts since I just had awaken from my sleep by someone kicking my door in. I picked up my one year old in my arms and walked into my living room when I saw a man standing in my house. He was dressed in an Aarons logo shirt. The man said he was there to pick-up a payment for the merchandise I was renting from them. I did not make my payment the week before because I was out of town.
I told the man that they needed to get out of my house cause I was calling the police. The man said go ahead they won't do anything any ways. I told him againg to get out of my house and he would not move his foot from the door way so i could shut the door. During this whole time my two daughters are screaming and crying. The man finally decided to leave when I told him I was going to call his direct manager at the store to inform him of what had happened. I made a report with the Grand Prairie Police Dept. I took plenty of pictures of the damage that done to my house.
My two year old daughter to this day still screams anytime someone comes and knocks on my front door. It doesn't matter what time of day it is she starts to scream and say the bad people are here. I believe my daughters has been scarred from this incident with the people from Aarons. My door and door frame have yet to be fixed. My Landlord has been upset with me since the incident because of the damage that was done to his property.
Traci of Murrells Inlet SC (07/01/08)
This company (not specific location) in general preys upon individuals that are unable to afford big ticket items out of pocket. They use thug like tactics if you are even one day late with payment. They will show at your home at odd hours (Late in the evening/dark) - they have even scared my children when I was not home. And this was after I spoke with them and informed them I would be late with the payment. They advertise to be less expensive, when in actuality you are paying TWICE the price for items. They have no problems harassing you at work, or calling friends, neighbors, relatives (again even if it is a day late).
On top of this they refused to send a running statement of my account after requesting it several (atleast 6)times. It was a HUGE mistake for me to even use this business, but my daughter needed a computer for college and I couldn't afford it any other way. I WILL NEVER give them business again! I am not the only individual that has expressed this - I have spoken with atleast 4 other individuals - all former customers of theirs and they have had the same horrible experience.
harrassment at workplace, home - by phone and in person.
Kim of Gulfport MS (06/27/08)
my son rented a playstation 3 from Aarons. He was due a payment on the 20th of the month and they started harassing on the 21st. I told the manager Dennis that I would take over his payments. On the 26th I called him and asked him could he wait till tomorrow for a payment and he said no. So I told him I had plans so he agreed to let me bring it in at 9:00 in the morning. Then while I was in the shower somebody showed up at my door continusly ringing my doorbell and banging on my door and windows. I called Dennis and said I thought we agreed on me bringing it to you at 9:00 in the morning. He said my guy was already in the neighborhood. He also said his driver said he came by twice today. which was another lie. I called the police and they said it was a civil matter and they could not bother me. they had to go through the repossion process.
While this whole time terrence was causing a scene out front (where we have lived for 38 yrs.) How humiliating that was. Finally I unpugged the playstation from the wall and left everything else together. Made sure everything was there and opened the door and handed it to him.
Brittany of Fostoria OH (05/15/08)
i have a lease with Aaron's. I choose to rent from them because i like there prices reather then another rental place. i went ot aarons one day to pay my bill and they were not there. They had closed down there store and changed the to rent a center, which i do not like, without notifing or contacting me about it before it happening, even when i was in just a week before this. there was another aarons in my area they could have switched me to, but instead they sent my information and lease aggrement to rent a center, which my lease is not with.
rent a center calls and comes to my home consistantly. i have tried to make payment to them, but they have refused payment, so i am trying to find out what i can do.
Tracey of Union NJ (05/13/08)
they are harrassing jerks i purchased a laptop for my daughter for christmas 2007 i paid on time for the past 5 months the first time i was late they came to my house only 3 days after payment was due harassed my family and scared my daughter by banging on doors and windows. shes not allowed to open the door for anyone when im not home.
i recently experience some financial set backs in which i informed them i had to return the lap top. this was hard for me to explain to my daughter. i told them i will return the laptop the same day i informed them they wanted to come to my house and pick up the lap top. i can't believe these people my payment was due 5/1 they have come to my house everyday. they are jerks and do not care about their customers i should have never bought anythingfrom a company like this and will recommend that no one ever does. i will be sueing them for harassment and they can have thier lousy over cost lap top. i found the same lap top on dell's web site for 499 dollars i feel so dumb
My daughter is now crushed and i feel so hurt that i spent over 800 dollars already on a lap top that was over priced and have to give back im depressed and have never been so humiliated at my home residence. they don't care if your neighbors even know your privacy
Tracey of Union NJ (05/13/08)
I purchased a laptop for my daughter for christmas 2007. i paid on time for the past 5 months the first time i was late they came to my house only 3 days after payment was due harassed my family and scared my daughter by banging on doors and windows. shes not allowed to open the door for anyone when im not home. i recently experience some financial set backs in which i informed them i had to return the lap top. this was hard for me to explain to my daughter. i told them i will return the laptop the same day i informed them they wanted to come to my house and pick up the lap top.
I can't believe these people my payment was due 5/1 they have come to my house everyday. I should have never bought anything from a company like this and will recommend that no one ever does. they are a money hungry rip off company i will be sueing them for harassment and they can have thier lousy over cost lap top. i found the same lap top on dell's web site for 499 dollars. i feel so dumb
My daughter is now crushed and i feel so hurt that i spent over 800 dollars already on a lap top that was over priced and have to give back
Rebekah of Savannah GA (01/11/08)
We rented some furniture from this company for a short term rental during a transfer and it wound up being infested with bed bugs which, in turn, infested our home. Aaron Rents refused to help us even though they admitted fault! We have now had to sue Aaron Rents for the items that we lost because the infestation was so bad, we were forced to leave our home and all of our possessions with it. We literally had to leave with the clothes on our back with 4 kids because the entomologist that we consulted stated that this was our only hope due to the level of infestation.
Harold of Deltona FL (01/04/08)
I have a lap top from them. I called and told them that I would be late on my next payment. I would pay it around the 1st of the month. (This was in Dec.). I was told I needed to pay something before. I told him I didn't have it. He insisted. I told him I would try to get it and if I did I would call him. Aarons proceeded to call my phone and my brother's phone and visit my house everyday and discussed my account with the people in my house. I was out of town and when I called they informed me of them being harrassesed. They were told I was out of town. I am not even a month late and won't be a month late when I pay. I always pay early.
This harassement is creating a stressful situation in my house. It shows a lack of regard for other people. I want this to stop. This needs to be changed. I feel they have a lack of regard for my privacy when they discussed my account. What can be done about that?
Brenda of Tifton GA (07/14/07)
I brought a RCA 52' big screen HDTV 1/2005. 2/2007 I started having trouble turning my TV on. I was told by the person at the store that my warranty only lasted for 2 years. I call ORR's repair the guy there told me that they have 3 or 4 of these RCA's there that are having problems with the off and on switch. They haven't fixed them yet.
I paid hard earn money for this TV and seem to me that there is a problem with this produce. I have a TV that can't be fixed and RCA or ARRON'S should be held accountable for there produces.
Melanie of Conway SC (01/08/07)
I have been dealing with Aaron's in Conway South Carolina for over 7 months. I have been a model customer. I have paid my payments 15 days early every month! The furniture that I got from them was a sectional sofa and a recliner. While I love the recliner and I have had no problems with it, the Sectional is a piece of junk! The seats are ALREADY caving in where we don't even sit! There are wires sticking out of the sides of the cushions in the seats and they poke you in the leg when you sit down. Because of this and the fact that I am pregnant and I wanted something a little more durable and stain resistant, I went in to my local Aaron's and placed an order for a leather couch and love seat. I wanted to turn in the sectional and replace it with the new furniture. Well, I was told when they put in my order that there were 10 available so it would probably be coming in on that Friday's shipment. Well, it never did. I called them and they said that when they placed the order on that Thursday, it said that there were no longer any available. That was fine. I am pretty patient where that was concerned. Also, since my sectional was so messed up, the GM of the store agreed to waive my payment until my new furniture came in. I started receiving calls saying that my account was past due. It was NEVER past due. So I called the store and wanted to see what that was all about. I wasn't really mad at that point but I wanted to make sure everything was taken care of. The GM got on the phone with me and started FUSSING at me! Yelling and threatening me. I told him that I am a good customer and I shouldn't have to put up with this kind of treatment, well, I guess he took that personally and he just kept on yelling at me and yelling at me saying that I wasn't giving him a chance to talk.
Ana of Encino CA (08/21/06)
I rented a digital projector on a short term lease basis, for one day. I paid the balance in full amount as requested, even before the service was performed. I had no problems with the rental itself, but afterwards, I kept getting harrassed for payment, of which there was none. I got phone calls everyday and eventually started getting paper bills with an outstanding balance. I spoke to Juan, the manager at the Reseda Store multiple times and asked that this matter be resolved. He told me that I did not owe anything, and that everything was taken care of. He acted as if coroporate office was acting independently of the store and did know why I was getting constantly bothered with phone calls and bills. Since he as the manager, could not seem to resolved this effectively, I asked for the coporate number, but he would not oblige saying that he did not know the corporate number and that his computer system was down (conveniently on 8-19-06 5pm.) This is the worst customer service I have ever received at a retail store. The service was completely unprofessional and completely reflective of a company that does not care about the customer anyway.
Arnesia of Portland OR (06/02/06)
well i have been renting furniture from them for over two years they have my credit card on file and during 2005 christmas my card information was losed and they drop the ball and did not charge my card for 3 months and now it is my fault. I went to there office furious, I couldn't beleive they are threatening to pick my furniture up. They began to harrass me early saturday mornings at home, never did they call me to ask why i was late.
Diane of Howard OH (04/03/06)
I am presently purchasing a leather sofa and loveseat. I have 3 more payments left. The contract was for 24mths. Since around November of 2005, I have been trying to get the loveseat repaired. The seat cushions and the arms are ripping. I contacted Aarons about this problem. I waited probably at least a month or more just for someone to come out and look at the loveseat. When the repair people came out they told me that it would be up to Aaron's whether they wanted to repair my loveseat or give me a new one. After waiting another week or so without hearing from anyone, I called and was told that they had decided to repair mine and that the material would have to be ordered. As I said earlier, this was back in late November or early December. I have made numerous phone calls trying to find out when it is going to be repaired and no one can seem to give me any answers. I am being lied to and given the run-around. The first person I spoke to told me that the material had been ordered. After waiting a month or so I called again. This time I spoke to someone named Celest who looked into it, and couldn't even see where any information had been entered and nothing had been ordered. She told me that she would make sure that something got done about it. Since then I have made numerous phone calls trying to get some answers and I can't seem to get anywhere. I get told that the material just takes a long time to come in, and then when I ask if they can call and find out for me how long it is going to be, they tell me that the lady in charge of where they order the material from never returns their calls. This is the second set of furniture I have gotten. The first set had been previously rented and it fell apart before it was ever paid off and nothing was done about it. This time I thought I would get something brand new made out of leather so it would last longer. Now I am faced with the same problem all over again.
Jeff of Orange TX (01/15/04)
I bought a Geely scooter and they are not a licensed dealer. I didnot know at the time of purchase nor did they tell me. I can't get tags or title on the scooter. That means I can not ride it on the road. I keep asking for a title but I am getting the run around. I have put insurance on the scooter at the time of purchase thinking I could get tags and title to ride it but I can't. They also gave me fake temporary tags that are illegal in the state of Texas.
We paid the down payment of 284.05 plus a years insurance of 101.00 on the scooter.
Diane of Deltona FL (11/02/03)
rented a wsher & dryer to own and three times the dryer stopped working, finally they called GE in to look at the dryer and he atated that the connections were not hooked up wrong but wired in reverse, mean time they brought a loaner and plugged that in and this morning it burned the entire 220 line and scared my family.
Bill Young of Humboldt TN (05/02/02)
Purchased 52 RCA on 03/29/02. delivery guys could not set color correctly. Returned once and sent repairman once who could not set color.said the blue was missing. Aaron's had previously said they wood replace Television but at this point salesman Will Woody refused saying his manager John Powers wouldn't authorize. This has occured in less than 4 weeks and we resent having to immediately start repairing new television.
This was a cash deal made in good faith on our part to a man who made us believe he was an honorable business person.
Joann of Norwood PA (02/13/01)
Tried to rent a sofa bed - only had one and they said they could not get in front door. Paid $131.73 (one month's rent)...they cashed my check and after many promises and arguments I still have not gotten my money back. I never had their merchandise for a minute but they had my money for 11 days now.
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