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Consumer Affairs


Furniture Stores

Furniture is one of those things that should be pretty simple, but it often doesn't turn out that way. Very often, the stuff doesn't show up on time. When it does, it's damaged or not what you ordered. Even worse, furniture stores have a bad habit of going out of business; when that happens those who've made deposits or set up layaway plans lose out.

Below are some complaints that are typical of what you can expect to run into. Note that they're by no means confined to discount or low-cost stores. If at all possible, we recommend that you borrow or rent a truck or van so you can buy furniture and take immediate possession of it. You may break a sweat, but at least you'll know what you're getting.

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