Neptune Society

These people keep calling me. I have asked them to stop that I am not interested in their service but they continue to harass me at least 2 times every day.

This is the copy of the response that I sent to them after several verbal complaints were made about their actions and their treatment of me and my mother's ashes. Now they sent me a bill for $1678.00!!!

Dear Sir and Madame:

I am outraged that you sent me this invoice! In the greatest time of my mourning over my mothers death, both you and Roxanne caused me such pain and hurt over your handling of my mothers cremation. I sign a preliminary agreement which both Roxanne and yourself informed me was void as I did not pay for the services.

I had informed you that I did not have the funds at the time and indicated this on the fax I sent to you. Both you and Roxanne told me that unless I paid the amount in full, the contract was null and void and I had until 3pm that day to find another facility for my mothers cremation.

I had started to arrange California Cremation Services in San Bernardino to possibly take over as their charges were more affordable for my sister and I. I had discussed this with you and you told me that I would again have to move my mother from your facility by 3pm that day to avoid any charges.

In desperation I asked that before my mothers remains were transported that you contact her husband, Andros, to see if he wanted to retain your services and pay the fees. I also contacted him regarding the matter but he did not respond to me. You did reach Andros and called me back to inform me that he was now paying and the agreement was with him. I asked at that time about the three death certificates I had ordered. You stated that they were not available yet but that as soon as my mothers ashes were available the three death certificates that were listed on the form would be available also.

I had told Roxanne that on October 12, 2008 I was hosting a memorial service for my mother. I called for several days to find out where my mothers ashes were and repeatedly was disregarded. The excuse I got from you message center was that your facility was in the middle of a redecorating Open House. It was only upon my insistence that someone contact me regarding my mothers ashes on October 10, 2008 that Roxanne called me back to say you were looking for my mothers ashes.

Shortly after that you called me to say that there was a communication problem at your facility and that if I wanted my mothers ashes I would need to come down to your facility on Saturday and pick up the ashes which I did. At that time I asked about the death certificates and you told me they were still not available. After the memorial I called several more times to inquire about the death certificates.

After several repeated phone calls that went unanswered I received a call almost two weeks later from Roxanne stating that all the death certificates were given to Andros as he paid for the cremation, your agreement was with him, and only he was entitled to the certificates. I asked Roxanne why she did not tell me about the certificates sooner so I could have made other arrangements and she said that Andros should have told me as she and you had been speaking with him not me. I asked at that time for you to call me which you did-two days later. You also told me that you no longer were dealing with me but your agreement was now with Andros as he paid for the cremation and as such you delivered all the death certificates to him, end of story.

When I confronted Andros about this he also stated that you gave him all the certificates and they belonged to him as he paid for the cremation. Andros also told me that you had asked him permission for me to pick up the ashes and that is why there was a delay in finding my mothers ashes. Regardless, a simple return of a phone call from Roxanne or you in the beginning of this matter would have prevented so much pain and anguish over my mothers death.

However, in no way have you remotely kept any agreement that you had with me. You explicitly stated that unless I was the payee I was no longer your client. Your agreement was with Andros and you have acted accordingly and given all documentation to him. I have call logs for my repeated calls to you and your delayed responses from both Roxanne and yourself refusing to give me the death certificates as your agreement was not with me and since Andros paid you your agreement was with him. I had to go downtown to the Department of Health to purchase four death certificates in a rush due to your actions and insistence that I was not your client but Andros was and that is why you gave all the certificates to him. I have written emails from Andros stating the same.

Do not contact me any further with this harassment and request for payment.