T.G.I. Friday's

St. Charles, IL location has bartender and management issues - Good food, but have fights, especially at this St. Charles location. Since it opened in October 2002, I personally have seen 3 bar area arguments/fights. One of them, me and my party were involved in. Now, this is 3 times that I happened to be there on occasion (and it wasn't like I was there every other day, either), no telling how many other times. This is Friday's, not Denny's or Cadillac Ranch or Zero Gravity. And yes, I can understand some bad things can happen randomly anywhere at anytime, but at a family restaurant like Friday's, this should be minimal at best.

Some bartenders over-serve drunk customers (to maximize tip money despite the universal common sense cutoff rule that any good bartender knows). I have seen this with my own eyes. One time, as I mentioned above, some guy was wasted along with his 7 friends - must have been some birthday gathering or something. Me and my party of two other guys were sitting 3 feet away, not drinking, just having dinner. When this drunk guy bumped me and then proceeded to sneeze in my direction in my food 3 separate times, I had enough. Some words came out of our mouths and before you know it, all of us were standing and in each other's faces and a brawl almost happened.

Now keep in mind this was 8 of them vs 3 of us. They had a few female friends with them too and it was plainly obvious they were trying to act loud and tough for the chicks. Parts of the confrontation then spilled outside! I tell you, you got to respect some 5' 5", 130 pound guy (if that) who can bark curse words and threats when he has seven friends standing behind him yelling crap and talking with their hands like g-moneys. Here's my point: The manager on duty took roughly 3 minutes to determine there was a problem, and then stepped in. Other people casually dining (some senior citizens!) were all interrupted and watching all of this take place! The manager was sitting at the other end of the restaurant, flirting with the other "just got off their shift" waitresses at another table.

Any good manager would have been to the problem in no more than about 20 seconds. I could literally run from one side of the restaurant to the other in about 6 seconds. The manager was real quick to throw us all out, and wait for their party to leave separately (then ours a few minutes after them) because he knew had something happened, either damage to anybody or within the restaurant itself, or even at some other parking lot or location, Friday's in the long run would be held partially liable for continuing to serve already drunk people and the manager knew that full well. Me and my party made formal complaints to Friday's corporate. After seeing copies of our receipts and hearing our side of the story, corporate sent us their apologies and some gift certificates.

A few weeks later, I was in the restaurant picking up food. One of the waitresses behind the bar must have recognized me and went and told one of the managers (some new manager this week around, the restaurant goes through managers every month), who then came up to me and told me that he had heard that "I was the culprit" of some big fight a few weeks back and that his wait staff felt "uncomfortable" with me being there (a total lie and damage control type of response) and asked me to leave. I guess if some drunk fool sneezes in your food 3 times, you are just supposed to smile and pat them on the shoulder. I told him very professionally that I was there getting take-out, not causing any disturbances and that I wasn't about to explain the facts of what really happened because it was obvious he wasn't even there that evening and he had clearly been misinformed. But that if he wanted to remove me, he was welcome to call the police or physically remove me.

He didn't know what to say, so he just walked away. I continued to stand by the bar counter and waited for our food. I got my food with no further problems and left. I doubt he called the police (I could just see cops coming and asking what was up and seeing just a regular customer ordering take-out food). I contacted Friday's corporate about this incident as well. I have been back to the restaurant various times with friends or family, and nobody has said anything. I still recommend the restaurant, but this Friday's (St. Charles location) has had its issues.

I visited TGI Friday's in Columbia, SC. today. When I was seated, I had my cell phone with me and my Bluetooth headset in my ear. When my food arrived, I turned off the ringer to my cell phone and took the headset out of my ear and conspicuously placed it on the side of the table as I always do when I eat out because I do not like to be disturbed with phone calls while I'm eating. I ate my food and cleaned up my mess by stacking the dishes and placing used napkins on top of the stacked dishes. I paid my bill, left a tip on the table and I left the restaurant at about 5:40 pm.

I drove less than 1/2 mile from the restaurant before I realized that I left my Bluetooth headset on the table so I immediately turned around and arrived back at the restaurant at 5:56 pm. By the time I got there, the table had been cleaned of everything including dishes, tip and my headset. I asked the staff about it and everybody I talked to said that they hadn't seen it. I asked who cleaned the table and was told by some of the employees that they didn't know who cleaned the table. I then asked to speak to the manager and shortly thereafter, I was approached by the kitchen manager who basically told me that it was not their problem that I lost my headset. While I was speaking to that particular manager, the busboy who cleaned the table approached us and admitted to being the person who did, in fact, clean the table after I left but said he didn't see a Bluetooth headset on the table. The manager gestured for the busboy to stay quiet and go back to what he was doing prior to joining us.

While I was eating, the headset was visible throughout the entire time and because I have a habit of stacking the dishes and trash before I leave any restaurant. The headset was still clearly visible when I left. It doesn't make sense to me that in 16 minutes, my headset had been removed from the table with everything else and nobody (not even the busboy) had ever seen it. Not only am I extremely upset about the fact that somebody stole my headset, but I'm even more livid about the nasty and unprofessional demeanor of the kitchen manager as well as the manner of which this matter was handled. Had I driven away and not realized that I left the headset until 30 minutes or an hour later, it would make better sense that I would likely have no chance of getting it back and I would be upset with nobody but myself.

I'm sure that the tip I left didn't happen to get lost before or while the table was cleaned, and there is no way I'm going to believe that the Bluetooth headset was incidentally thrown away and everybody I spoke to in the restaurant implied. I brought that headset just a little over a month ago and spent over $100 on it and I don't know if there is anything that can be done to rectify my loss but I am certainly going to push the issue and raise as much stink as I can just for the principle if nothing else because I know that no matter what, employees are suppose to turn in anything they find left behind on the tables.

Needless to say, I will never visit that restaurant again. I have no desire to give any business to a place who has a thief for an employee and managers who uphold them. I pity the person(s) who might accidentally leaves a wallet or credit card there.

T.G.I Friday's lack of information and misleading knowledge on bookings. I am angry at the staff in TGI Friday's in Cribbs Causeway, Bristol. They seem to not know their restaurant regulations and are so rude too. I tried to book a table 3 weeks before Valentine's through coming to restaurant, phone calls and online bookings but failed. At least they could have the decency to tell us that they are already fully booked and not to make us believe and promise that they can give us a table on that day. Our Valentine's night was ruined!

Your advertising and picture promotions prompted me to visit your Boynton Beach Florida Congress Ave. location. Needless to say, it was a disappointing visit. I am not complaining about my partner's meal, but mine. After trying your very tasty onion soup for $4.00 (did not get bread or crackers), I ordered the skewer of shrimp (12 small shrimps for $9.00, and again, no bread or crackers, and the side vegetable was plain mashed potatoes). Tell me, since when do you incorporate cheese inside a scoop of mashed potatoes? It's disgusting. That's not what I ordered, and your wait server did not mention this dumb addition to have cheese inside. I only wanted mashed potatoes. The meal turned me off, and just left with the shrimp in the plate, and me out the door. So rather than cause a scene, it was over. I would like to have a credit for the cost of this so called meal. Every restaurant I have every been to serves crackers or bread and butter.

I tried to book a table for 4 on Valentine's Day from TGI Friday in Cribbs Causeway, Bristol 3 weeks beforehand via online but their website kept telling me there was a problem and that it could not get into the booking system, so my husband and I went to their restaurant in Cribbs Causeway instead to book it personally but we were told they could not book it there either as it has to be online or if not to call their number to book by phone. I was confuse but could not do anything but to do what they said.

Anyway, I tried online again but still there was a problem, so I rang their number and tried to book it but the lady on the phone told me that she could not book me right there and then and advice me to turn up at the restaurant on Valentine's Day and we should be able to get a table, no problem. Thinking everything is fine, my friends from London came to celebrate with us only when we got to TGI Cribbs causeway we were told it is fully booked and that we might be able to get a table by 10pm but no guarantee, I did explain to the lady in charge but she just shrugged her shoulder. So embarrassed to my friends, we will not be coming back to that restaurant again so unprofessional!

Their inept location can't fill and order within an hour and fill a 70 dollar order the way it was called in. OMG! They are so inept, unbelievable! Who the *** would go to this location is a stupid fool. They must be stuck and really hungry, there are plenty of places that can get it right. **** Panda Express across the parking loss will go away better job than that place. The manager is Dani. If you think I am lying, speak to Chris T. the assistant manager. He also won't take responsibility for their big mistakes.

I bought a meal for myself and my friends using a TGI Friday's gift card. I checked the card later and found the remaining amount didn't match my receipt. I called the restaurant and we determined that the waitress had run my card twice that night. I was promised by the manager there would be another gift card in the mail the next day to make up the difference. I never received it. After several weeks, I called again. No one there seems to have any recollection of me or my complaint anymore, and I seem to just be out of luck. I'm very unsatisfied with TGI Friday's. Decent food, terrible customer service. I won't be going back.

My wife prepared a meal of T.G.I Friday party hot wings, and noticed an eaten wing out of the packaged wings that was precooked and sealed boxed and shipped. It was very disturbing to see my favorite appetizer contaminated by misuses or neglect by the company's pre package screen employee. I now have to reconsider before purchasing my favorite party snack.

Please save us from two managers at TGI Fridays in Giza, Egypt: General Manager Mostafa ** and Floor Manager Tamer **. The first said to me that Friday's isn't his dream or goal and it took his dream from him, and he has many offers and once he gets a chance to leave, he will.

The biggest disaster is the bad attitude; shouting, snoring and insulting. Mostafa always calls his staff to improve their language but he should say this to himself. The strange thing is he robbed me with my salary and he said to me, "If you get your salary, I will present my resignation". The second one fortunately has the same behavior but he has special situations like when he wrote an advertisement. He wrote one to declare a new training program for new hires. So he wrote, "training plane for new hairs". He also wrote Ne3ma Bay as "Neama pay".

For his behavior, he always says, "** Friday's and it is daughter of moms." For skills, the simplest situation is the cockroach's table. A guest found a cockroach in his meal so all what Tamer did was a discount on the bill without apologizing. In the end, both of them forced me to present my resignation because of my loyalty to T.G.I. Friday's. I spoke to the head office and I am sure of your justice.

As a displeased former customer at this restaurant, I complained about the restriction of the stripes reward card to both the waiter and manager back in May of this year, 2010. the manager failed to accommodate the complain and the waiter neglected to serve me attentively. I complained to Better Business Bureau of this and the complaint was still ignored. I ended up paying full price for the meal without the earned discount of the stripes reward card. By complaining to management that did not properly comply to complain, the waiter neglected to serve properly.