
Michelle of Orange, CA on Oct. 1, 2008
I ordered food and ice tea in the Taco Bell/Pizza Hut drive thru. As I drove off, I took a sip of the ice tea, and my drink tasted like sewer water, what rotten water would taste like. My passenger smelled the drink and could smell the rotten smell also. I called the restaurant right away to let them know what happened, and the woman that answered (who sounded like the person in the drive-thru) asked me if I was serious. She did thank me for calling, apologized and said she'd tell someone, but that was it.
Before I called again, I let three (3) of my co-workers smell my ice tea and they all could smell the sewer smell too. I called again @ 2:05 pm to speak to the manager. I spoke to Rosa and explained what happened. She just took my name and when I visited, and told me that they brew their tea on a regular basis. She said that she was going to go and taste the tea. I told her that I still have the drink and can bring it back if she didn't believe me. (I still have it just in case I need to get it tested). I told her that I was worried about getting sick since I did take a drink, and that if I were to get sick that they would hear from me again. That was it. No resolution, no compensation, nothing.
Again, nothing done to make me feel that they really cared what happened. After hanging up, I did not feel that anything was resolved. I should have at least been offered and received a refund. Before this complaint, I contacted Taco Bell online on their feedback page and let them know that I would be submitting a complaint to public health. After submitting a complaint to Taco Bell, I reported this incident to L.A. County Public Health.
$1.19 +tax for drink and stress and fear of being sick from drinking bad water, especially since the City of Downey, CA already had an incident with contaminated water during the week of 9/22.