Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Oywong of Monroe, LA December 17, 2008

Oywong of Monroe LA (12/17/08)
There were 3 orders this morning. 1- a Venti Latte with cinnamon powder, which was written on the cup. But when the coffee was delivered to me at my work place, the cinnamon powder was missing. The temperature of the coffee was somewhat warm rather hot.

The coffe just does not taste right. I enjoy a nice hot latte with cinnamon powder sometimes with nutmeg powder too. I don't mind paying for the price IF it is made correctly.

Dr. of Orland Park, IL December 10, 2008

Dr. of Orland Park IL (12/10/08)
Every holiday I order an eggnog Late and sometimes they are great however, as has happend the last 4 times, a majority of the time the egg nog is very watered down. I know this is a mixture aready made adhead with a specific ratio of eggnog to milk but why do I get 2 to 5 great ones per year and about 15 really diluted ones. What ever happened to the extra care and detail I thought was part of Starbucks M.O.?

This happens in the city where I like too so it seems to be a systemic problem. Sounds like a Doctor talking doesnt it. Any way, I think I am done with expecting something & then being let down. Thanks for the venting access.

David of Salt Lake City, UT December 6, 2008

David of Salt Lake City UT (12/06/08)
I bought the goldcard 2 weeks before my birthday and registered it and put some money on it. On their site they make you put the birthday info in so you get that free coffee on your birthday. Well my birthday comes around, I go down to get my free coffee and I order it on my goldcard and guess what, NOT FREE. I complain about it and the barista says well just let us know next time. So I left, mad and feeling like Starbucks really got one over on me.

So I went to the Starbucks Goldcard site and filled out a complaint form. 3 days later still have not heard nothing back, so I just tried calling, but I guess they assume that complaints don't happen on the weekends because they are closed. With that they just lost a loyal customer, time to head down to the local ma and pa coffee shop because the overgrown corporation showed little concern for their customers and will lie to get them to purchase more things. I work in a call center and I made sure all my friends knew about it also - avoid the goldcard and if you can, avoid starbucks.

Summer of Boston, MA December 5, 2008

Summer of Boston MA (12/05/08)
I went the Starbucks located in 100 Financial Center (655 Atlantic Ave. Boston, MA) for a cup of coffee. I placed my order and waited for my drink. I received my drink and as I was walking out I went to take a sip and noticed that the rim of the lid was covered in dust and fuzz. I thought to my self, ok the lid dropped, Ill just ask for a new lid. However, when I went to remove the lid I saw that the cup rim was also dirty. I assumed the whole cup was dirty, but at that point I could not tell since it was full of coffee.

I reported it to the manager and she did not even offer to make a new drink. I went to that Starbucks because it is inside the building I work in. But I guess I will be drinking the mediocre FREE coffee in the office, because that Starbucks will never get any more of my money. --- a dirty cup of coffee

Jim of Seattle, WA November 19, 2008

Jim of Seattle WA (11/19/08)
I bought the gold card. It came up invalid after several attempts on line. I went back to the store and was told it was valid but call the main hotline. It was on a weekend but I tried-closed. I went to a second starbucks store enroute to some weekend activities. The store switched my card for a new one. However, now I have made three trips to get one card. This card did activate on line using the same steps previously used on the first card.

Had to make three trips to your stores to get one card that would work on line. Could I get a free coffee for all my time and effort? I was also told by your store in Kent that if I got the card I could get the first drink of my choice I wanted on the house. I was not offered any drink when getting my first or second card situation,when I worked that out. What gives? How can I get that drink now that I have loaded on some money, and been charged for the first drink on the card.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |