Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Anonymous of Hackensack, NJ January 29, 2009

Anonymous of Hackensack NJ (01/29/09)
I was standing in a very long line looking at the muffins in the case. In the case, little fruit flies were flying around in the case. I mentioned to the lady in front of me and she told the counter person. They turned out the cabinet light and continued to serve muffins out of it.

I felt sick watching people order muffins as I sat there drinking my coffee. I am not sure if it was unethical but it was sickening.

Janice of Cleveland, OH January 26, 2009

Janice of Cleveland OH (01/26/09)
On 1/24/09 at approximately between the evening hours of 8-9. We stopped to get coffee. First of all, my drink was not announced very well and another customer took it, however the bartistas were very accomodating and made me another one. I ordered a Vente Cinnimon Dolce Latte which was only 3/4 full its just a common thing this happens and 4.65 for a drink that not full tends to put a damper on the Starbucks experience when I'm willing to pay almost 5.00 for a hot drink.

But I also ordered a Vente coffee for my husband and he was drinking the coffee, as he got to the bottom there was at least 1/4 cup of grounds in the bottom. He spit out what he could if you'd like to see the remainder I could email a picture of it to you. This has happened at other Starbucks, but never to this degree. If you want to keep and grow the customer base its probably a good idea to get back to the basics of serving a good cup of coffee ground free and work on the details of customer service. Its not really much to ask especially for the money one puts out for regular coffee at Starbucks. Thank you for your support,

Not able to enjoy a full vente cup of Starbucks regular coffee and only received a 3/4 cup of a Vente Cinnimon Dolce Latte Skinny

Bev of Fortville, IN January 9, 2009

Bev of Fortville IN (01/09/09)
A lot of people behind the counter, but NO one took my order for several minutes. Others were waiting behind me. FINALLY a man took my order, but got it wrong. An extra shot of hazelnut instead of expresso. When I pay dearly for my rationed 2-3 lattes per week, I expect to have good service and a correct drink. Usually, at this store in Greenfield, I DO get excellent service and drink. I don't know what happened today.

Calvin of Monterey Park, CA December 28, 2008

Calvin of Monterey Park CA (12/28/08)
It was just happened yesterday morning (12/27/08) at Starbucks Coffee store located in the West Wing at MGM Grand Casino & Hotel in Las Vegas, Nevada. I went to the store for my lovely breakfast and when I tried to get the discount via my Starbucks Gold Card?, the cashiers (2 employees one guy and one lady) refused to take (slide) it and stated that they dont accept any discounts. (I was confused that if you dont accept the discount gold card, then what is the purpose for issuing it? Why people need to spend 25/year to purchase the stupid gold card that is not valid in every Starbucks store?)

I then ask them why they dont accept the discount gold card, and the answer is that We dont participate with Starbucks Coffee like regular outside stores; we only participate with MGM Casino? (Sounds funny although I dont really understand what they mean of participate or participation?, but I know the they wont take the Starbucks Gold Card discount for sure). However, when I paid for my breakfast via the Starbucks Gift Certificate, I surprised that they accept it. (It is very interesting that they can accept Starbucks gift certificate even though they are not participating with Starbucks Coffee like regular outside stores?). I also bought a Starbucks mug from the store, which I thing it maybe consignment.

There are two additional things that I like to mention: 1) When I ask the cashier a favor for heating up the bread (breakfast) I purchased named Cheese Pocket? just like what I normally did from regular outside Starbucks stores?, the answer is Sorry, we dont do heat up for customers?. 2) After I made the purchase, the cashier (a lady) didnt give me the receipt until I ask another employee (a guy) for it (and it is a duplicate one). My conclusion is The Starbucks Gold Card Does Not work in every Starbucks Store?.

Helen of Gibsonville, NC December 19, 2008

Helen of Gibsonville NC (12/19/08)
I purchased a hot chocolate at the Starbucks 12 18 08 at 8:15 and was givin a cup with chocolate all over the lid,I ask for another lid thinking he should have gave me another without asking but he did say that if he chaged the lids it would take out the whipped cream and I told him I did not care. I was then given another lid and then I left well as I took a sip of the drink he appartely did have the lid on and the drink spilled down my sweater. I was so frustred by then that I threw the cup away and went home.

I believe I am entiled for my returned money and cleaning if possible of my sweater. I am so aggrevated with the service at your stores here. I also had stopped at the free standing Starbucks at Alamance Crossing a week befor this time and the young girl working there got our order so screwed up that it was ridiculos and when we asked for a receipt she said I can't give you one, I just could not believe that a business such as your is run so very very poorly here in Burlington. Ugh Ugh Ugh I guess if I stop again I will have to start profiling the employes before I order.

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