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Lynette of Los Angeles CA (05/13/08)
Found a hair inside of a rice crispy square.
It's a little gross and disturbing.
Tenzin of Woodside NY (03/17/08)
On 3/15/08 I was at the Starbucks on 42nd street a block away from the west side highway. I saw a long line outside the bathroom. I bought two cups of coffee and stood in line to use the restroom. I waited for around 10 minutes. Few people went to the counter for the keys. But they never helped us open the bathroom. After a while a few European customers started complaining. The three girls at the counter started shouting, saying we don't like being disrespected. How ridiculous is that? Here are people waiting to use the bathroom for a long time and when they start to complain they feel disrespected. Starbucks needs to do something about the three girls that was working that Saturday between the hours of 11am to 5pm.
It is not always physical and economic damage. Some times it is the emotional damage and time wasted.
Rob of Las Vegas NV (02/18/08)
Starbucks was the standard for a good cup of joe, that I loyally have gone out of my way to enjoy. Today I might as well pass them by. The coffee is burnt, or just awful and undrinkable. It is sad because all the parts are still there but something has changed. One cup was so bad, it tasted like soap.
Loss of confidence that I can get what was promised
Michele of Santa Clara CA (01/21/08)
On Dec. 7 of last year my husband and I were on our way to see our son and family in Rocklin, CA. About half-way there we decided to stop for a stretch and a coffee. We took the Fairfield exit off of Interstate 80 and saw a Starbucks, decided to stop there. While my husband bought our coffees, I decided to use the restroom. There was another lady waiting behind me and we talked and waited for the room to vacate. No one came out, so I knocked and received no answer. The manager came and opened the door for me. I used the facility and tried to leave the room but the door would not open. The button on the door was up, but the door would not open. I talked through the door to the lady who was next in line and she said she would let me out - but could not open the door from the outside either. She got the manager again who came with the keys: she could not get the door to open either!!
Next she came with a screwdriver and removed the screws from her side of the door - nothing. She passed the screwdriver under the door to me and I removed the ones on my side - but nothing. The door would not open. At this point I was feeling a little claustrophobic and asked her to call the fire department to get me out. She said they were trying to locate a locksmith to come out. Well, no locksmith would come out on an emergency call as they were too busy. After an additional wait, the fire department finally came and released me. I had been stuck in the unpleasant smelling bathroom for 45 minutes! My reward, after being released - they gave me a HOT coffee that we had already paid for but had gotten cold.
My husband has had numerous situations where either he had to wait for coffee to perk, been given the wrong one, etc. and our local Starbucks have always given him at least a free cup of coffee or a coupon to get one on his next visit. I feel I was inconvenienced a lot more than just waiting for a pot of coffee to perk.
Michael of Lake Wylie SC (01/19/08)
I recently learned that Starbucks does not and will not support our troops by sending them coffee.
Because of this, I will not purchase any coffee and/or related products bearing the Starbucks name.
Mary of Hillsboro OR (12/16/07)
When using my debit card, how much and for how long does the Starbuck's company put a hold on a portion of your checking account? I nearly had a NSF because of this.
Angie of Innsbruck, Austria (09/17/07)
I just bought a starbucks thermos mug about a month and a half ago while on vacation in the USA. A shiny green mug, paid about $16.00 for it, which is quite a bit. Yesterday I noticed it had split on the side and can not be used. HOw can this be after such a short time. I need a repalcement,or my money back.
Franklin of Lisbon Falls ME (06/15/07)
on 6/9/2007 i purchased a CD from starbucks..When I got home I discovered it was defective...it just wouldn't play right...Since I had the sales receipt with, please retain this receipt in case a refund is necessary, I just returned the following day...
They said I could not get a refund nor store credit..either i had to exchange or out of luck...I didn't want another copy..I would have taken the store credit, but they refused.
Sabine of Redondo Beach CA (12/19/06)
I'm (was) a regular customer who ordered a latte at 12:50pm on Tuesday, 12-19-06. A woman next to me got handed her coffees over the ordering counter instead the hand out counter. In the course of it, the Starbucks employee spilled an entire cup of hot coffee over my right leg. I ran into the bathroom to get cold water since it burned like hell. When I came out, coffee all over my (white) pants, socks and shoes, Candice made me pay for my drink without any comment. My co-worker organized some ice for me.
The floor was being mopped. I asked Candice how I can go about getting my drycleaning paid for. She responded that the store does not pay for dry cleaning since (direct quote we are a restaurant and we spill coffee over people all the time. She mentioned that she gave me ice as if I owed her for it. She then also handed me a free-drink coupon (hey, I don't want to go back). When I asked for the manager, I was told there was no manager there. When I asked for the name (twice), Candice refused to give me a name or phone number.
After my insistance, she wrote down my name and phone number for the/a manager to call me. Nobody called. I had to go back straight to work for 4 hours in my soiled pants smelling like cold coffee, putting ice on my foot and dealing with clients at the same time. It was the most upsetting incident I ever had in any restaurant of coffeehouse.
Becky of Agoura Hills, CA (07/13/06)
I ordered two venti frappacino's without whipped cream (as my daughter and I are allergic to whipped cream). The representative made them with whipped cream, then realized the mistake, scraped the cream off and handed them to me. This was very unsatisfactory. I felt she should have made two fresh drinks.
Bob of Goodrich MI (01/03/05)
Cups leak. All Starbucks cup leak by design. The cups leak at the seam due to the inability of the lid to seal this discontinuity. Additionally, the sip opening allows coffee to splash out.
I get hot coffee on my hands, clothes, desk and car interior. I have to pay to have my clothes and car interior cleaned. It is a shame that a permium product like Starbucks uses a decidely inferior cup to package their product. The cheap coffee at the corner gas station has a superior cup and lid combination.
Erik of Valley Village CA (11/05/04)
DEMANDED TIPS FROM ME, THEN MADE ME WAIT UNTIL MY COFFEES WERE COLD AND MELTED ( I HAD 20 OF THEM). They have yet to address the problem, the store still demands tips!
Andrew of Fallbrook CA (10/20/04)
Starbucks has an ongoing leak issue with their large (venti) paper cups. One in sixty of these is manufactured in such a way that the inside unfinished edge absorbs coffee like a paper towel and spits it out from under the lid. This is not a drip or two, it is a serious leak that makes drinking your morning coffee impossible and dangerous. I thought I would solve the problem by having the drinks "double cupped".
I discovered this morning that the drips actually end up rolling down the inside lip of the top which is wider than the lip of the second cup. Same problem... They HAVE to be aware of this problem. It's happened to me over 6 times. I can't order coffee anymore from the stores because the risk is too great and could create a car accident.
Hot coffee on my hands, clothing and car seats.
Christian of Ramsey NJ (07/19/00)
Starbucks offers Power Up feature on all Frappuchinos. This is a mixture of protein and vitamins. Health news is saying that coffee makes vitamins non-absorbing. My complaint is that Starbucks mixture does not do what it is supposed to do.
I think Starbucks should take news like this more seriously. My frappuchino doesn't do what they say its supposed to do. And I think a letter from consumeraffair.com can speed up the process. Now that they are aware of the problem.
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