Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Kenneth of Beecher, IL February 6, 2010

I found coffee at Starbucks over rated and taste as survey was bitter. Have to comment about "BP and Speedway gas stations they have got good coffee, I mean you can wrap your hand around a good tasting cup of coffee. I believe everybody has improved on their coffee they sell if it's either store bought or ready made.

But have to agree with testers about Maxwell & Folger's and I've added Chase & Sanborn to that list of not so good coffee. Here in Illinois I buy some things at this store called Save A Lot [owned by Jewel Foods] its a basic store with mainly store name items and they have their own coffee and I use it and its a very good coffee, gives you a good solid tasting cup of java with out the bitterness.

Being of Swedish extraction I'd watched my Mom put the egg shells in the old fashioned vacuum coffee maker. Then when the water boiled up into the upper part where the grounds and shells were in she would stir them some.End result was one heck of a clear non oily cup of joe. My Dad's expression with a smile "By golly now that's a cup of coffee"

Billie of Galesburg, IL February 4, 2010

I had heard while in a spa that starbucks have the best cupcakes, the vanillia bean and red vilvot, on my way back to my room I stopped and got BOTH cupcakes, when I got back to my room I thought I would enjoy one. At 2.50 apiece they were "BOTH DRY" and the icings were hard.I think for the price of one cupcake you could eighter have a moist cake or fresh icing, I know both ar to much to ask for!!!!

L Shawnice of VICTORVILLE, CA January 20, 2010

Costmer service person rudely want to charge for steam cream. And refuse to give name and the manager Kenny said he didn't have to and re fix the coffee and no one had on name tags and very rude.

joanne of rigaud, QC January 15, 2010

I had a starbucks gift card that had 24.77 left on it and when my daughter went to use it the card was wiped at 0 and no one wants to explain to me what happened to the balance i have emailed starbucks several times and no respones

Joellen of Claremont, CA January 8, 2010

Seattle is your home town, so your representation at the airport should give travelers a good impression. Instead, at the Seatac airport all of the franchise stores are total losers. The coffee drinks are mediocre at best, but the absolute worst things are the inedible edibles. The scones, etc., are simply awful and do not live up to the Starbucks promise of more healthful goodies. There is a definite improvement in your own stores, but these airport franchises are awful. Either take them back, or demand better quality. (PS--My husband and I are long-time shareholders, so this is important to us.)

Fred of Nashville, TN January 8, 2010

I used the Starbucks Gift Card that my daughter gave me for Christmas, yesterday (Jan.6th) She gave me a 20.00 card but it only had 10.00 on the card. It would seem the employees are skimming off the top. Another member of my family was given a blank card last year.

barbara of lawrenceville, GA January 7, 2010

on tuesday Jan 5 2010 I purchased my usual venti white chocolate mocha with a marble loaf. when i arrived at work i sipped my venti white chocolate mocha and it tasted like hot chocolate. they gave me what i assumed was just a regular mocha.

wednesday i went back and ordered the same thing and tell the female at the window what happened and she ignored my complaint and just took my credit card and asked if i wanted a receipt. i didn't say anything except for "please make sure that i have a white mocha and not hot chocolate or regular mocha. she then screamed out and asked the female making my dring was it a white mocha.

on thursday i went back again and asked once again for my usual. and i got a sour venti white mocha. i can't even drink it because it's not sweet at all. i love starbucks and i drink it faithfully everyday. i spend 6.89 monday-friday and some times more if i go on saturday and sunday. all i want is good service and to get what i am paying for and not what the clerk wants to give

Mary of Los Angeles, CA January 6, 2010

COMPLAINT! First day with the new gold card and so far not going well. I feel that the letter I received did not fully explain how they system works! First of all, I forgot which day the switchover was, so I was carrying both my black VIP card and my new gold card, along with my Christmas gift card from my boyfriend.

I handed the cashier the black card first, she scanned it, it did not give me a discount and then she just rang me out for the full price without saying anything. I checked my receipt and told her that she should have informed that my black card wasn't working anymore before she charged my card (strike 1). I then had her refund the sale and ring it up again so she could scan my new gold card and give me the credit. Only after doing the entire process did she inform that I wouldn't get credit unless the funds I wanted to use were ON THE NEW GOLD CARD. (STRIKE 2!) this is the first I'm hearing of this!

I understood that we simply scanned that card whenever we visit a starbucks and receive a point for our drinks. As I mentioned, I have a holiday gift card with about 15 left on it. Does that mean I should buy 7-10 more drinks without getting credit until I use up that card? This new system is stupid. And to add insult to injury, the Starbucks employee offered no way to remedy the solution. In my opinion, she didn't even understand the system herself. Unacceptable! So I left and did not get credit for my drink after being embarrassed because her ineptitude held up the line!!

John of San Clemente, CA December 23, 2009

To see the video of the defective Starbucks Via Instant coffee that injured my jaw just go to YouTube....I have a damaged jaw per my GP and Oral Surgeon and I have detailed letters from each.

Michael of Washington, DC December 21, 2009

Almost 48 hrs. after our heavy snowfall this past Saturday the sidewalks outside this store have still not been shovelled. When the temps drop tonight by the morning the sidewalk will be solid ice. This is not very neighborly of Starbucks & in fact violates DC law which requires sidewalks to be cleared after a snowfall. I'm sure you do not want the bad PR of having someone fall & get seriously injured? At 4 pm today I went into the store & inquired whether the sidewalks would be shovelled & was told by several employees it was not their responsibility! FYI: this has been an ongoing problem at this site. I am a daily customer. Look forward to speedy action on this.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |