Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Teresa of Menifee, CA November 14, 2009

This Starbucks repeatedly charges different prices for their drinks. It all depends on who is working that day. I order a venti ice latte, non-fat milk with ONE PUMP SUGAR FREE HAZELNUT. A drink this size with syrup takes SIX pumps, but I only want ONE for medical reasons. The six pumps would cost .40. Since I only want one, ALL other Starbucks I have been to do not charge me anything for that one pump, except this store. This store sometimes charges, sometimes not. This gives Starbucks the appearance of illegitimacy! I have called their regional manager and complained now twice. Nevertheless, the employees there tell, randomly, that the .40 charge applies to a tiny squirt of hazelnut. Then the despots hang out the drive thru window and argue with me. Poor service, poor policy, I am taking my business elsewhere!

martin of linsldae, leighton buzzard, LA November 5, 2009

My wife had our babies surplus milk taken away at check in at heathrow airport. Having a long haul 12 hour flight ahead of us we did not have enougfh milk for our son. Searching all the shops inside the terminal we could not find any shops selling milk. We entered STARBUCKS and asked if we could buy cows milk and explained the situation quickly as we was short for time before boarding. We was charged £10.00 (ten pounds) for 2 small cartons of milks. The usual retail price of these would be 54 pence in any retail outlet anywhere in the UK.

firstly we are angry because of the lack of anywhere to buy milk for babies anywhere inside the airport. We are more angry with STARBUCKS for ripping us off withouit any remorse or morals what so ever. We was despereate and no time to argue, but this left a bitter taste in my mouth and did not exactly settle me for my flight. I will never set foot inside a starbucks again, shame on them.

Joel of Los Angeles, CA October 31, 2009

This morning, like every other morning, I ordered a Venti Ice Coffee with EZ ice. The person doing the preparation added water to the coffee so it would be topped off with very little ice added. This seems very cheap on Starbuck's behalf. Time to go to Peet's.

Debbie of Struthers, OH October 21, 2009

My local Starbucks recently went smoke free even outside on the patio. The day after they made this decision, my sisters and I met up like is our normal habit when we all happen to be in town. There on the patio was ONE table with a No Smoking sticker on it. It was the closest to the door, so we thought it was only that table. We sat down and hung out and a third sister joined us.

A little bit later, there was at least four people outside smoking, which was not unusual to us. Most of them were guys standing around talking. My sister, after seeing them smoking decided to smoke. It was then a tall man comes out and rudely singles my sister out and tells her about this new "smoke-free policy". This was about two weeks ago.

Today, me and this same sister came into the same SB. We had her two kids with us. No cigarettes, not even thinking about them. There was only two people in line and as we go to get in line, this rude man says out of the corner of his mouth, "Here comes the smokers," with is kinda half sneer, half warning to coworker. I had been branded a smoker, and I don't even smoke! In fact, I am the one gathering everyone there in the first place! I immediately addressed him and as he stuttered and stammered around, I said "are smokers also not allowed to drink your coffee?"

What kind of wierd people think that because they serve coffee, they have the right to have and attitude towards people who are different or not politically correct? I will not go back to that Starbucks. This one man, too old to even work at Starbucks, thought that he had a point to prove. And he did, Caribou Coffee has much better and friendlier service.

ranjeeta of bakersfield, CA October 7, 2009

My school is at center drive in Los Angeles & Starbucks is right across the street. I left my school bad by mistake at starbucks. I realized it after I reached San Diego ( Approximately 2 hours). When I called them they said that someone had already claimeda black bag. Without even verifying the identity they gave the bag to the person. When I called they told me that it was not the same bag as they said it was a small bag. This was very disappointing to me as I thought they would be responsible enough to check the identity of the person before handing over the bag to her, As it is very close to the school, we always go there and thought there was some relationship that has been built up. But i was wrong. At least I expected them to give me the correct information so that I could have tracked the person. But even after committing the mistake, they never thought it was important to tell the truth. Trust is completely lost.

Nicholas of Colo. Spgs. , CO October 7, 2009

A coworker and I waited in line as we noticed free samples of a new instant coffee product were being disbursed to customers. The Barista and my coworker were engaged in a friendly conversation, they were discussing the new Instant Coffee and if we would like to try a sample. The Barista at the register looked to the manager, Lisa and asked if my coworker and I could have one of the free samples. Lisa looked at my coworker and I and stated, "No, not for them. We don't have enough." She had a bag in her hand, filled with free samples.

What intentions did Lisa have with this bag of free samples if she didn't have enough to give to customers? Why is she being selective with who receives the Free Samples. Everyone from my office stops by this location, we are all regulars at this Starbucks. Not anymore. I will let everyone I work with know how Lisa decides who is worthy of free samples. This may seem petty; I don't need a free sample but the fact she looked at my coworker and I then deemed us as unappreciated customers or perhaps not as worthy as other paying customers is my motivation in writing this complaint. The employees at this location seem to judge their customers worth... but on what, who knows.

martin of lonodn U.K, United Kingdom October 5, 2009

it was on the 5th of october 09, i was already in a bad mood, just trying to get a decent cup of coffee, so i dropped by starbucks, ordered a tall latte, and realized the women that was preparing my coffee was wiping her own nose with her bare hands people, i let it go the first time but shes done it again, and thats when i just asked for my money, and she was so embarrassed that she shouting the whole time, so i lost my cool, and im trying right now to write a complaint about that disgusting staff member and asked the manager but wasnt very helpful, he gave me a phony number, tried calling the number on the yellow pages but its out of service, but i can assure you that thats the last time im going to starbucks... what happened to the old american saying about the COSTUMER IS ALWAYS RIGHT....

English of houston, TX October 3, 2009

10/03/09, 7:31a.m., store #06486. Why am I leaving this store carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, I've been forced to buy the display coffee press and walk out like a thief who's just shoplifted because Starbuck employees couldn't be bothered to serve me properly.

Three Starbucks employees, (no other customer but me), and not one of them can exhibit any modicum of respect? No greeting when I entered. They simply can't be bothered to attend to this sale correctly. It was all too much effort for any of them to respond to a customers needs. One of the female workers actually rolled her eyes when I declined a coffee sample, rolled her eyes! The male employee had to say to her, "She said no", (talking about me whilst I'm standing there!) and then laughed.

This isn't a laughing matter. Their behavior is rude and unacceptable. My day shouldn't start off with rude Starbucks employees treating me inappropriately. Bag my product. Get a non-display press from the back. Care about customer service. Starbucks won't care, (I've read the complaints and blogs about how unresponsive this corporation is), but now I will boycott their stores and spread the word about their rude service. Shame on Starbucks for not providing better training and expecting excellence from their employees.

Adrian of Buenos Aires, Argentina October 3, 2009

I entered that specific store at W39 and 8 av. in Manhattan, and before queueing Ive asked the manager if they were serving Coffe Press (to share as it is advertised)he said YES SIR, so I've waited. After charging me 4,14 instead of 3,80 he showed me the "french press" and Ive said that it was too small for two. He said "oh no Sir, this is the press we normally use". Of course the press was too small, it was only for half a tall cup, so he ordered the other guy to make another one, but firs they ve pured the coffe into a cardboard cup, because they said that that was the only press they had. So the coffe was TERRIBLE, mine was cold and tasted like petrol, my parnter's was like a strong tea, and to end it up, I went to the restroom DIRTY, SMELLY, and worse of all WITH NO SOAP AT ALL... Pls if u like coffee and u like Starbucks DON'T YOU EVER GO TO THE ONE IN THE W39 AND 8 AV. IN MANHATTAN... NEVER!!!!

David of Sanibel, FL September 27, 2009

While in the small Starbucks in Naples, the staff were yelling at each other (not angrily) so loudly that I couldn't enjoy my drink, which was to rest and stimulate me for a long drive. I had to leave to find soome peace. It was at 5 PM.

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