Starbucks

I like your product, particularly your coffee but notice that your cups, more often than not, tend to leak at the seam when the lid is in place. I have plenty of ruined shirts and a big dry cleaning bill to prove it.

Well, I went to Starbucks today at 9 am on 2/4/12. The guy took my order and he didn't give me my receipt and he threw it away without asking me if I wanted it. Are you serious? And I ordered two grande mocha. He didn't not fill it up. It was halfway filled. Are you serious? I don't remember the guy's name.

You need to do something to help or straighten out the Ukiah, CA store on Perkins St. We went there today, 2/3/12 at 10:00AM. The drive-up line was all the way to the street. I went inside and about a dozen people were in line, but it moved alright. I placed my order and stood with the group waiting for their drinks. My breakfast sandwich was handed to me quickly.

After 15 minutes of waiting for my drink, I stood closer to see what the problem was. There were three espresso machines. Only one was in use and she was making the drinks one at a time while visiting and chatting with customers. It took 35 minutes to get my latte! I think that is ridiculous. This is not the first time this has occurred at this location, but, it is definitely the worst.

In Edinger at Beach Blvd in Huntington Beach, CA, the Barrister was a total cipher. There's no word, no nothing just a morning void. Mute, like I am at a cemetery internment. Just shoves the wrap in my face. After 5 years at this Starbucks store, I have moved on! At 82 years of age, I do not need a bunch of attitude from some squat Oriental!

I was at Smiths grocery store #424 in Edgewood, N.M. today . This is normally where I do all of my grocery shopping. I have always enjoyed my experiences there, except for this particular day. I chose to drop off a prescription at this location. Rather than leave and go home, then have to drive back in 30 minutes, we opted to wait until our RX was filled.

To pass the time, my children (18, 15, and 10 years old) and I bought a few snacks and sat on a couch at Starbucks located within the store. My 10 yr old son went and asked a lady worker by the name of Stacia, (who is the assistant manager of Starbucks) if she had any Coke. She said, "No". My son sat down. Five minutes later, when no one was in line, he went up to the lady and asked if she sold Sprite. She said, "No, we don't sell fountain drinks", and, suggested he go to the deli. My son sat down again. Now, thinking it was funny (as kids do), he went to the counter the third time, when no one was in line, and asked if they had Dr. Pepper.

I witnessed this employee, without answering a word, step from around the counter, and go to the front of the store, and converse with several store managers. I didn't think anything of it at the time, until my older children told me she was complaining about my youngest son's behavior. I didn't believe it, so I decided to ask her myself when she returned to her work station. I asked, "Are you complaining about my kid?!". She said, "Yes, I am". I said, "You're kidding, right?". She said, "Your son asked me 3 times if we had soda, and I warned him". I repeated questionably, "Warned him?". She said, "Yes, he's harassing me." I said, "He asked you 3 simple questions, and he's just a 10 year old kid!"

She continued to defend herself and was extremely rude to me! Therefore, I admit that I did call her a foul word, and told her she had an attitude problem. I told her that she didn't need to work in the public if this simple, innocent, incident was going to set her off! One of the store managers, Paul ** was behind me, and witnessed our confrontation. To attempt to calm the situation, he asked if those kids on the couch were mine. I stated, "Yes". He said he'd like to take them to the deli and buy them all large sodas, and he did.

I appreciated his gratitude and friendliness. However, I am still upset by this recent incident. I was always told that the customer was always right. I have been employed for 25 years and have had many, many, dealings with the public. I have had to bite my tongue many times to please the customers, whether I wanted to or not. That is definitely what this employee should have done, instead of overreacting. She needs to lighten up and pick her battles. It was asinine that she made an issue and a scene over something so minute and frivolous!

For the record, I have great, well-behaved children. They were under my supervision the entire time of this incident. Its not as if they were running around, being unruly, tearing holes in the leather couches we were sitting on, or handling any unpaid merchandise. It only takes one bad employee to lose a customer and give the company a bad reputation.

I'm currently a college student and I make it a routine to visit Starbucks whenever I have a huge exam coming up or final exams. It's a great place to study and enjoy my favorite coffee at the same time. But the last couple of times that I've been to the Starbucks by my house, I have ran into a crowd of extremely loud folks that hang around inside and speak really loud. They even arrange the couches and the chairs in a circle so they can talk. They scream across the place and even the employees working there are really loud!

I will not be visiting starbucks anymore, there are no college students working on their laptops or doing homework at this location anymore. It is not the ideal place it used to be. I'd rather drive a few extra miles to a different coffee shop that resembles what this location once had.

I'm not sure if that is the correct date, but its very close. I run a salon in the same shopping center here in Natomas. Ive been going to the same Starbucks for the last 5 1/2 years or longer and Ive never been so disappointed in the customer service that I had been getting the past few months. My final straw was when I waited about three hours until I finally got my coffee. I had come in and, yes, it was very busy, but there is no excuse for this.

I had come and stood in line just like everyone else. Ordered the same drink I've been ordering for as long as I can remember. I stood to the side like everyone else and waited for my drink. After watching the five people who had ordered after me get their drinks, I asked the manager if my drink was coming up soon because I needed to go and open my salon. He said yes it was coming up next. Then when he handed me my drink I told him that it wasn't mine. He gave me the nastiest look ever and said he would make me another. So I sat and waited. I watched a few more drink go out.

After another 10min of waiting I went back up and asked Henry if my drink was coming soon because I was now late to open. He told me, "Yes", after he was done with everyone's drink, he would make mine. I felt that he was taking advantage of the fact that I worked next door that I wasn't as important as the rest of his customers. So I told him I needed to go open my salon and I would be back in 5min to get my drink. So I did and when I went back in he told me that it would be a little longer because he was still busy. I think I went in there at least one more time and finally I went in at 11:30 am and was very upset.

I told him that it was ridiculous that I had to wait 3 hours for my coffee which I paid almost $5 for. He responded with, "My bad, we were super busy." I'm sorry, but I felt like that that was no excuse. I'm a paying customer just like everyone else. I just felt like his customer service needs a lot of working on. I'm only leaving a complete because I have a ton of customers that have been coming in and complaining on the Starbucks next door and its super sad that they are losing business because of their poor customers service.

I remember when Kelly ran this location. Every one of his staff knew everyone by their name knew what they drank and always had a smile on their face. You always felt welcomed and it was very homely. But now, I won't step foot in that store so I just drive to the Arena and the Duckhorn location. I love it there! I do have to drive out of my way but to see a smile on the whole staffs' face makes a difference. Just makes me angry that I work right next door and I can't go in there because of their lack of customer service.

I've been going to this location for about 5 years and I usually have a good experience here. Today was horrible. I was taken back after I witnessed the manager with a poor display of customer service. He had made the lady's drink in front of me wrong for the second time. When she asked him if the shots had made it into her drink.he snapped back at her and said, "Yes, I made it the way I always do. Did you brush your teeth this morning?" I was blown away by how unprofessional he was. This wasn't the first time I've seen him be rude to his customers which is why I feel I need to say something.

I would like to preface my complaint by saying that for the past several years, Starbucks has been part of my morning routine. Recently, my husband and I were lucky enough to take a vacation to New York. We were tourists in a very large unfamiliar city. During our walking tour, I needed to use the bathroom and to my relief I was across the street from a Starbucks. Imagine my surprise when I discovered that Starbucks did not allow public use of restrooms. You sell a diacritic for heavens sakes.

I looked upon your stores as a familiar friend in a very unfamiliar place. When I inquired about the policy with an associate I was told that the upkeep on the bathrooms were too high due to the crowds in the store. Really? Due to the crowds that spend there hard earned money in your store. I am not sure what it would take to make me go back into a Starbucks, but, it will certainly not be anytime soon.

Today, Friday November 25, 2011, I went to Starbucks located at 531 East Market St. Leesburg, VA 20175. I ordered grande latte and I had to wait so long because the person who was doing the drinks did 4 drinks for 4 people who came after me and placed their order after me. I told him that I placed my order before these people and what he did wasn't right. He said to me in a very rude way, "I'll get your drink and you'll get the ** out of here". He added, "Starbucks doesn't want to have customers like you". I was totally shocked by what he said and I asked that I want to speak to the store manager. I explained to the store manager (Dennis) what happened and I asked him to give me the corporate phone number. The store manager didn't do anything about what happened in his store.

I usually go to Starbucks twice a day to get my coffee, but now and after what happened, I will not go back again because I don't want to get verbally abused and insulted by their employees.

I really hate to complain but I felt I need to let you know that on Saturday November 19, at a Starbucks in NYC, when I gave my order 5 times to the counter clerk person, he could not get it straight. When I was given my hot caramel lattes, they didn't have any caramel in the latte, just milk and coffee without any flavor. This is the first time I had ever had any difficulty ordering my lattes and my marble cake. If given this place a rating of stars, it would get the lowest being 1/2 star.

I would never go to Starbucks in NYC again if this is the service I will get. if this occurs in NJ, you will hear major complaints and lose many customers because I know a lot of people. Please rectify this one Starbucks and get reliable staff who pay attention and will get the order right especially since I repeated my order five times. I had my daughter with me who drinks Starbucks every day in school. I hate to see you lose this customer.

Earlier today (November 18th/11), I went to the Starbucks WestOaks Mall location in Abbotsford, BC. I ordered a Grande Gingerbread Eggnog Latte reduced fat and the total had come to $6.10. When a week earlier, I went to the Starbucks down the road on South Fraser Way Abbotsford, BC, and the total was approximately $5.00 (I don't remember the exact total) but it was not $6.10. I'm just wondering why at the WestOaks location it cost more.

I visit Starbucks at least three times a week at the Marrero, Louisiana location. I was there this morning at 6:15 and the woman at the window just had her hand stuck out of the window and her head turned the other way. I handed her my money and I had her tip ready to give to her but when she handed me my coffee, she did the same thing. She never looked at me the entire time. She is at the window a lot and she is never friendly. You can tell that she obviously hates her job and should never be at the window. She is the only one that is like that at this location and I am getting tired of it.

Starbucks has implemented a "one button" entry for a Peppermint White Chocolate Mocha as part of their holiday promotion. This button rings the drink up as a single item, costing $4.75 for a Venti sized drink. Prior to this programming change, the same drink would come through the receipt as a White Chocolate Mocha costing $4.25 with a separate line item for the Peppermint costing $.50. This difference is not visible to the consumer until the conclusion of their transaction. When the customer pays with a Starbucks Gold Card, the modifier charge is removed, reducing the price of the drink by $.50 -- one of the specific benefits of the Gold Card. When the drink has been entered as a single item, there is no modifier line to be removed, therefore there is no deduction for the peppermint that was added to the drink.

This programming change only impacts the customers who use the Starbucks Gold Cards. The methodology of inputting the drink order does not impact the general consumer. The price of their drink was and is $4.75. The "partner" at the store explained that the new single button method of charging the drink was correct and it was part of their holiday promotion.

I contacted Starbucks Customer Service staff at their 800 line, and they said basically the same thing. They even went so far as to suggest that I, as the customer, should to order the drink differently -- that I should specifically ask for a White Mocha, then ask them to add peppermint, to get the item run up without the partner using the one button approach. This doesn't make sense. I can't control how they enter the transaction, nor can I see that until the transaction is complete.

I initially thought this was a simple programming error and that it would be corrected across the board. Why would Starbucks purposely charge their higher volume customers more for the same drink? I am writing this complaint only after attempting to bring this issue to the attention of Starbucks through their 800 line.

I have complained about two store locations, Cathedral City, CA, and Desert Hot Springs, CA, concerning: 1. discrimination 2. verbal abuse 3. foul beverages 4. false accusations 5. harassment and Starbucks has done nothing to end the abuses.

I bit into glass when I took a sip of my coffee. I was in the parking lot, so I returned to the store. I told a worker and went to the spot where I fixed my coffee (the only thing I had done was add sugar and cinnamon). The worker immediately saw that the bottom of the glass cinnamon container was all broken up. So while I thought I was adding cinnamon, I added glass as well.

I have been going to this star bucks by Miller Park for several years spending anywhere from $20-$30 a day every day (just a little addicted I know). The manager there (John) he is a train wreck after being there for 6 months he made my last drink. I threw them in the trash. I called his district manager (Julie) several times. About 3 weeks ago, I ran into her at the store and talked with her. Here he was asking his employees how to work the safe. (hello he has been there almost a year and still don't know the safe) any who, I was there yesterday there were 4 people on, one lady was pacing while waiting cause she was going to be late for work, another asked why such a long wait, another walked out without their drink. And I as well walked out without my drink, after paying for it because I had waited 10 minutes for a cup of coffee and I had an appointment I had to get to. It is horrible. I wish someone would just do something about this and take the customers complaints seriously.

I go at Star Bucks everyday and sometimes two times in day. I have never had the horrific experiences at any Star Bucks location other than Liberty Township OH location. (**). I order a venti caramel macchiato coffee every time. Twice I have now received frozen curdled sour milk. The first time I just threw it away. The second time I had to drive all the way back to have it replaced and their excuse was oh sorry our refrigerator freezes the milk. I never received a free coffee or a true sympathetic apology.

On one occasion I went there and it was raining. I went through the drive thru ordered my usual coffee. When I got to the window they had the wrong coffee. When I pointed this out the girl at the window rolled her eyes at me and became bitterly hateful toward me. On another occasion they manager was up selling their featured coffee for the week/month. She stated if you buy a bag I will give you a free cup of coffee when you return the next day. I never received my free coffee and have been back there several times. This morning when I ordered my coffee I asked that make sure I do not get old/frozen sour milk in it. She said we are going to give you a free coffee today. When I got to the window they still charged me.

I ordered a tall split drip cup coffee 1/2 bold and 1/2 decaf.

I had probably one tablespoon of coffee grounds in my coffee. The store was the Redondo Store on 272nd and Pacific Highway. I went back to the store and received another cup of coffee.

Starbucks at 4801 West Maple Rd., Omaha, NE 68154 is very unhygienic. A fly landed on their closed dessert shelves. I went to the store to get some frappucino on my birthday. I frequent that store at least once a month for the last 5 years. My daughter and wife was with me. My daughter noticed a big fly in the cake dessert covered shelf. This fly appeared to be landing on many of the desserts. My 11-year old daughter brought this to the attention of a Starbuck service lady, but was given the brush off. I myself then brought this attention to the same lady a minute later. Initially she tried to brush me off as well, but when I insisted on knowing what she intended to do about it since it was very unhygienic. She then mentioned that once she complete making my order, she would remove the fly and all the desserts to the trash

I observed and waited after receiving my order for 5 minutes, nothing happened. There were no other customers on hand. She then went to the back room and remained there. I waited a few minutes and then I informed another male servicer about the situation at hand and that nothing was being done. Instead of hearing me out, he turned his back on me and ignored me while I was informing him of my complaint. This is highly irregular of Starbucks. My impression of Starbucks as being safe and hygienic is all a lie. I don't plan on going back to that location as I can tell, the employees do not take pride in the company and what they serve. This puts shame to Starbucks' reputation and what it stands for. Shame on you Starbucks for promoting such unhygienic atmosphere and employees that don't care.

Your so called manager Tracy ** is the rudest person I have ever come in contact with at any Starbucks. She spoke down to me and my girlfriend as if we were her children over a glass of tea. You have a great staff at the Starbucks in Camp Verde, AZ, except for this new manager that has recently joined this team. This team was so exceptional and now it's falling apart due to one person's hate towards customers. Customer service is not for her.

I have never been so rudely spoken to in such a matter that I left without my drink I was coming into get from your Starbucks in Camp Verde, AZ by Tracy **. She scolded me as if I was a child or the way I have heard her speak to her employees. I have been a daily customer for 6 years and spend about $100.00 a week in this Camp Verde location. Since the new manager has come to this location, it's not been the same. Please relocate this so called manager or give her the proper training to deal with customers. If she is unhappy with her employees, she should not take it out on customers. All, and I mean all the employees at this Starbucks are simply amazing people who love their jobs and treat all customers with patience and tolerance. I am so upset with the way we were talked to that I do not know if I can go back to this location while Tracy ** is working there. Please, for the local people, get rid of her. Send her to training in a big city where she must came from. Thanks.

I ordered Via Starbucks coffee online. I received and email that they were out of stock at the warehouse so they cancelled my order. They left me a number I could call and place a replacement order.

When I called in, they had another kind of Via coffee which they had in stock and even offered me to still extend the coupon I used on my original order. However, they insisted on charging me sales tax.

Coffee is a food item and not taxed in California. They insisted I had to pay the tax so I finally gave up.

My name is Ric **, I am journalist by profession. I'm sending this letter to Starbucks Coffee Company's head office to make a formal complaint, regarding the incident that happened to me on July 21st, between 4 to 4:30 pm local time at Starbucks coffee shop located on 195 Lake Shore East in Oakville, Ontario.

This coffee shop is a place where I have been a regular customer during the last 4 months. The case is that, during my short of period time being there, the police shows up after they received a phone call from Starbucks employees. They were assuming, that I was doing something illegal such as taking pictures. I'm very disappointed of how Starbucks' staff handled the situation. The police found me innocent of doing any illegal activity, but on request of the staff, the police, in very polite manner, asked me to leave and put on me a trespass policy. I was very surprised.

I did not receive any explanation or apology from Starbucks staff related with the incident. I consider such attitude as insulting, and very disrespectful, you will too, if you consider that exclusion and harassment is against human rights.

The bagel was ice cold, not cut and not toasted.

In the morning of Monday, August 15, 2011, at 6:45 Am, my co-worker and I stopped at Starbucks to buy the usual one Venti Cafe Frappe and one Venti Cafe Vanilla Frappe. We had to go straight to work because we start at 7:00 AM across the street. We go there at least twice a week for our drinks.

As the manager (Timothy) was making our drinks, I heard him say that the frappes were coming out too watery. We waited for our drinks. We then left the premises to resume our regular working day. About 30-40 minutes later, we noticed that our drinks were very watery and that the whipped cream looked as if it was bad.

He must have used an old can of whipped cream because this had not happened before. I proceeded to call the coffee shop and Cristian connected me to the manager (Timothy). I let him know about the situation and he was very rude about the complaint. He stated, "Well I made them myself and I know that they are good. Maybe a little watery, but they are good." I told him that I was not even halfway done drinking my coffee. He just said, "Oh, well"!

I told him that he did not have to give me attitude about this. I stated to him, "Look, we are regular customers at your shop and this is not the way we should be treated." I said, "I will just call back later and speak with someone else who will listen to me." He then stated, "Well just come back right now and I will make you new ones." I told him I am at work and I cannot leave just to go get new drinks.

I did call several times after that to try and speak with a different manager, but Timothy would always pick up the phone. So I just decided to send you this information.

I just wanted to amend my email the I sent to you about an hour ago about your rude obnoxious employee Brittney at your Barry Road Kansas City, Mo. store that told me off by saying "Well you never do tip us!" about a week ago.

Now, Dan said today the the three girls there involved in the incident (the other two girls heard it, of course) said that it didn't happen as you know.

NOW, I would be perfectly glad to meet your company representative AND the three girls ANYWHERE you choose and the four of us take a LEGITIMATE and unbiased lie detector test and if I fail then I'll be most glad to drop the whole thing. I KNOW that I would be the only one out the four that can pass it because I am telling the truth and they are all white washing the incident and covering for each other. Good Christians, Huh?

Let me know where you would like for me to meet and I'll take the lie detector first, even. Fair enough?

Recently, I have gone to your Starbucks at Barry Rd. in Kansas City, Mo. and most of the employees are professional and nice to deal with. A certain Brittney, with a bad attitude most of the time, remarked to me "Well, you never tip us!" in the most hateful way and in front of two other female employees, too! It was quite embarrassing for me.

Now, I have written four emails to your company over this incident and she is still working there ON THE CASH REGISTER COUNTER! Question: Did any of the letters get to your supervisors or company heads, because Dan said that he was not even aware of the situation until I called him a week later! Didn't he get my emails?

I talked with Dan today and the other two girls lied to him and told him they did not hear it happen. It seems like we live in a day and age where the "It never happened" excuse of lying is standard operational procedure.

Starbucks seems to sweep rude comments from their employees under the rug and reward them by putting them on the cash register, HUH! Both female employees were standing right there! Please respond.

James

upon my first visit to this location on my way to work, i went in to get a cup of coffee & it seemed as if all the attention was on the drive-thru! i was the only person in the store,but i had to wait because the drive-thru was busy, i waited so long,that i asked for a refund because i had to go to work,then suddenly my coffee was ready! this left a bad taste in my mouth. s

Recently, British Royal Marines in Iraq wrote to Starbucks because they wanted to let them know how much they liked their coffees, and to request that they send some of it to the troops there. Starbucks replied, telling the Royal Marines thank you for their support of their business, but that Starbucks does not support the war, nor anyone in it, and that they would not send the troops their brand of coffee. So as not to offend Starbucks, maybe we should support them by not buying any of their products!

I feel we should get this out in the open. I know this war might not be very popular with some folks, but that doesn't mean we don't support the boys on the ground, fighting street-to-street and, house-to-house. If you feel the same as I do then please pass this along. Thanks very much for your support. I know you'll all be there again to support us when we deploy once more.

Please be kind enough and don't delete this. But please pass to everyone on your e-mail list, in memory of all the troops who hav been wounded, lost limbs and even died, so that we may have the right to choose.

Also, please don't forget that when the Twin Trade Towers were hit, the fire fighters and rescue workers went to Starbucks, because it was close by, for water for the survivors and workers, and Starbucks charged them! There are 227 Starbucks stores across the UK, and there's no doubt that our soldiers would get the same response from this company, so let us do our bit and boycott Starbucks to show them how despicable their actions are. We shall leave it up to you.

On the way to catch our plane, we got a medium coffee & medium hot chocolate. We boarded the plane, took our seats, took a drink out of the coffee & it was so strong, you could not even drink it. I like strong coffee, but this was undrinkable. As for the hot chocolate, it was nothing but colored water, and that's what it tasted like. I always loved Starbucks back in Michigan, but this left a bad taste in my mouth.

Three weeks ago, I was purchasing a drink and I handed my money and the cashier named Jonathan throw all my change into the tip jar and then said to me, "Oh, I thought you are gone." Then they all laughing. I didn't give him my permission to keep the change. So what kind of customer service is this? It's so disappointing. No one wants to be treated like this.

Another occasion. Just this week, I was in line and getting my refill drinks, so when it's my turn the employee took my cup and said, "Well, by the way, we don't take refill on drinks. I'll do it this time". What! I been going to their shop many times since I work at the same mall and buy their drinks, now the employee named Josh is telling me I cant get anymore refill.

Even him takes my refill and even the store manager takes my refill but that day they treated me badly telling me I can't get anymore refill. The manager didn't even say anything. It's not like it's free. They charged me for it every time I go.

I worked retail too and I treat my people with dignity and respect. I value them. We all should be treated equal despite their ethnic background or whatever their circumstances.Seem to me they don't care if they hurts their customers feelings. So, I just want to address this to the company that they need to trained their employee properly before they face to the public.

I have been enjoying Starbucks for over a decade. There are several dozens of Starbucks around the Greater New York City Metropolitan area, which includes parts of New Jersey. I am currently a student at one of the local colleges, who likes to study at Starbucks. My courses are online and Internet access is required. The Free WiFi and the comfortable ambiance at Starbucks provide a nearly perfect environment to study for long periods without interruption. The business hours at this Starbucks are 6 AM to 1 AM. Many customers drop in during the day to have a cup of coffee, or have some pastry, or have a sandwich, or some tea, or what other food is being served, or read the newspaper, take a nap, use the restrooms, meet friends, etc.

Starbucks is more than a store. It is regarded as the community's coffee house of choice. My course requires easily a minimum 40-hours of preparation each week. In addition to the course, I work part time nearly 35 hours each week. Sometimes I come to Starbucks exhausted. Sometimes I fall asleep while studying. The acting night manager called the police, on Christmas Eve, around 10 PM and had me escorted from the store, while I was awake because I had fallen asleep about 1 to 2 hours earlier. This acting manager singled me out. On other occasions I have seen customers on the other side of the store with their heads on the table, sitting motionlessly.

He is accusing my dozing off as advertising to passers-by that the coffee brewed at this Starbucks is putting people to sleep. I told him he is a terrible host. Threatening to call the police if I fall asleep again is childish. It's pretty absurd and stupid. I think most of your customers would think that closing your eyes in Starbucks is not a crime. It would better to act as a friendly host and offer dozing customers a refill or complimentary espresso shots to help them stay alert instead of deploying terror tactics of police threats to give them an adrenaline rush before throwing them out into the cold night. This is New York City, Central Park West, not Podunk. There are real crimes that need to be investigated, i.e. what happened to the $2.3 trillion reported missing from the Pentagon on 09/10/2001 by Secretary of Defense Donald **?

There are real crimes that need to be reinvestigated, i.e. the collapse of Twin Towers and WTC Building 7 on 9/11/2001. Are your managers being trained to prevent customers from closing their eyes, while relaxing, in deep contemplation, meditating, accidentally falling asleep, or taking a nap, over a cup of coffee or tea, while listening to music at Starbucks? Do Starbucks customers lose the right to lower heads to the table and close their eyes over a hard day in the library, searching the internet, writing term papers, etc., whatever many of Starbucks customers do? Do customers have to start wearing dark sunglasses at Starbucks to keep the management from seeing whether there eyes are open or closed from across the store?

This is not the friendly atmosphere that built the Starbucks reputation. I think coffee houses had a reputation as place for intellectuals, businessmen, political officials to congregate, and enjoy drinking the house coffee and contemplate the important matters of the day. Receiving threats for falling asleep is not and should not be among them. In recent months the atmosphere at some Starbucks has descended to a police-state madness, expected in a third world dictatorship, authoritarian acting managers calling the cops because a customer fell asleep a couple of hours earlier. The cops were not amused at being summoned to a Starbucks, to escort a customer, who had been allegedly sleeping before they got there, who was not asleep when the arrived.

This is nonsense. It reflects a lack of sensitivity and critical thinking on the part of acting Starbucks management. There should be a policy against calling the cops for dozing customers. Isn't it kind of a mean spirited thing to do?; compared to clogged toilets, overflowing trash barrels, empty soap dispensers, no disposable toilet seat covers in the bathroom, cigarette butts and empty Starbucks coffee cups all over the sidewalks around the store that the managers could do more about. Starbucks has done a lot to support coffee production around the world. The price of coffee keeps going up. It is much higher than it was 10 years ago.

What can Starbucks do to support coffee consumption here in the United States? The economy has taken a dive in the last 5 years. Do you know how shocking it is to be charged $1 for a banana at Starbucks today. Is that what $1 worth to you? To turn this around, supposed customers brought in a bunch of bananas for a couple of venti lattes with whipped cream, or brought in an eggplant for 2 venti frappuccinos?

It's a good a deal. Your customers know a banana costs less than 50 cents. A banana is about the least expensive item that can be purchased at a Starbucks store. Does Starbucks anticipate serving alcohol in the future? In bars, where alcoholic beverages are consumed, management is trained to know what customer conduct might require intervention. Smoking cigarettes or cigars in front of the store, using loud offensive speech on the premises, sexual harassment by either customers or employees; might threatened other customers, but not dozing off inadvertently.

There are unsolved crimes perpetrated against citizens of New York City that are far more urgent than an allegedly dozing Starbucks customer who was wide awake when the police arrived. It is hard to imagine the Starbucks I grew up with would do such a thing. This is a very busy store. Hundreds of customers must come and go between 6 AM and 1 AM, 19 hours of business each day. The staff works very hard. There are more important issues at the store than occasional dozing customers. For example at this store the bathroom starts to stink around noon and needs to be cleaned and the air freshened much more often than it has been.

The floor of the bathroom is often wet around the toilet and sink and littered with strips of toilet tissue. Sometimes there is no soap for the bathroom. There is no plunger for the bathroom, etc. Falling asleep is not a crime. This is a friendly reminder that people come to Starbucks for a variety of reasons. Among them to relax, for refreshment, to meet acquaintances, to work, to do homework, etc. I'd like to believe customers are welcome if they are not interfering with the activities of others, and the operations of the store.

I have been enjoying Starbucks for over a decade. There are several dozens of Starbucks around the Greater New York City Metropolitan area, which includes parts of New Jersey. I am currently a student at one of the local colleges that likes to study at Starbucks. My courses are online and Internet access is required. The Free WiFi and the comfortable ambiance at Starbucks provide a nearly perfect environment to study for long periods without interruption.

The business hours at this Starbucks are 6 AM to 1 AM. Many customers drop in during the day have a cup of coffee, or have some pastry, or have a sandwich, or some tea, or what other food is being served, or read the newspaper, take a nap, use the restrooms, meet friends, etc. Starbucks is more than a store. It is regarded as the community's coffee house of choice. My course requires easily a minimum 40-hours of preparation each week. In addition to the course I work part time nearly 35 hours each week. Sometimes I come to Starbucks exhausted. Sometimes I fall asleep while studying. The acting night manager called the police, on Christmas Eve, around 10 PM and had me escorted from the store, while I was awake because I had fallen asleep about 1 to 2 hours earlier.

This "acting" manager singles me out. On other occasions I have seen customers on the other side of the store with their heads on the table, sitting motionlessly, while he is accusing my dozing off as advertising to passers-by that the coffee brewed at this Starbucks is putting people to sleep. I told him he is a terrible host. Threatening to call the police if I fall asleep again is childish. It's pretty absurd and stupid. I think most your customers would think that closing your eyes in Starbucks is not a crime. It would better to act as a friendly host and offer dozing customers a refill or complimentary espresso shots to help them stay alert instead of deploying terror tactics of police threats to give them an adrenaline rush before throwing them out into the cold night.

This is New York City, Central Park West, not Podunk. There are real crimes that need to be investigated, i.e. what happened to the $2.3 trillion reported missing from the Pentagon on 09/10/2001 by Secretary of Defense Donald **? There are real crimes that need to be re-investigated, i.e. the collapse of Twin Towers and WTC Building 7 on 9/11/2001. Are your managers being trained to prevent customers from closing their eyes, while relaxing, in deep contemplation, meditating, accidentally falling asleep, or taking a nap, over a cup of coffee or tea, while listening to music at Starbucks? Do Starbucks customers lose the right to lower heads to the table and close their eyes over a hard day in the library, searching the internet, writing term papers,, etc what ever many of Starbucks customers do?

Do customers have to start wearing dark sunglasses at Starbucks to keep the management from seeing whether there eyes are open or closed from across the store? This is not the friendly atmosphere that built the Starbucks reputation. I think coffee houses had a reputation as place for intellectuals, businessmen, political officials to congregate, and enjoy drinking the house coffee and contemplate the important matters of the day. Receiving threats for falling is not and should not be among them. In recent months it has descended to a police-state madness, expected in a third world dictatorship, authoritarian "acting" managers calling the cops because a customer fell asleep a couple of hours earlier.

The cops were not amused at being summoned to a Starbucks, to escort a customer, who had been allegedly sleeping before they got there, who was not asleep when the arrived. This is nonsense. It reflects a lack of sensitivity and critical thinking on the part of acting Starbucks management. There should be a policy against calling the cops for dozing customers. Isn't it kind of a mean thing to do?

Compared to clogged toilets, overflowing trash barrels, empty soap dispensers, no toilet seat covers in the bathroom, cigarette butts and empty Starbucks coffee cups all over the sidewalks around the store that the managers could do more about.Starbucks has done a lot to support coffee production around the world. The price of coffee keeps going up. It is much higher than it was 10 years ago..

What can Starbucks do to support coffee consumption here in the United States? The economy has taken a dive in the last 5 years. Do you know how shocking it is to be charged $1 for a banana at Starbucks today. Is that what $1 USD is worth to you? To turn this around, suppose customers brought in a bunch of bananas for a couple venti lattes with whipped cream, or brought in an eggplant for 2 venti frappuccinos? It's a good a deal. Your customers know a banana costs less than 50 cents. A banana is about the least expensive item that can be purchased at a Starbucks store.

Does Starbucks anticipate serving alcohol in the future? In bars, where alcoholic beverages are consumed, management is trained to know what customer conduct might require intervention. Smoking cigarettes or cigars in front of the store. Using loud offensive speech on the premises. Sexual harassment by either customers or employees. Might threatened other customers, but not dozing off inadvertently.

There are unsolved crimes perpetrated against citizens of New York City that are far more urgent than an allegedly dozing Starbucks customer who was wide awake when the police arrived. It is hard to imagine the Starbucks I grew up with would do such a thing. This is a very busy store. Hundreds of customers must come and go between 6 AM and 1 AM, 19 hours of business each day. The staff works very hard. There are more important issues at the store than occasional dozing customers. For example at this store the bathroom starts to stink around noon and needs to be cleaned and the air freshened much more often than it has been.

The floor of the bathroom is often wet around the toilet and sink and littered with strips of toilet tissue. Sometimes there is no soap for the bathroom. There is no plunger for the bathroom, etc. This is a friendly reminder that people come to Starbucks for a variety of reasons. Among them to relax, for refreshment, to meet acquaintances, to work to do homework, etc. I'd like to believe customers are welcome if they are not interfering with the activities of others, and the operations of the store.

I ordered a gift card online on Dec. 2nd. On Dec. 5th, I noticed a duplicate charge on my credit card. I called Starbucks and the first customer service rep verified that it was a duplicate charge. Then, he told me that there was nothing he could do to refund me, that I would have to file a dispute with my credit card company. I called my credit card company and was told that was a very unusual policy, that they had never heard of that before. So, I spent another 30 minutes on the phone again waiting to talk with a supervisor at Starbucks.

Desiree finally came on the line and told me the same thing. Starbucks does not have the "capability "of correcting their own mistake of double billing. I will have to go to the trouble of going through my credit card company and waiting 6 to 8 weeks to get my money back, even though they admitted it was their mistake. Meanwhile, Starbucks has my money earning interest for them. This is totally unbelievable and quite a racket for them! I will never buy anything from Starbucks again!

I went to Paris for a business trip, so I intended to have a nice breakfast in a familiar coffee shop and it is Starbucks. On the 29th of November 2010 morning (about 7:30 a.m.), I went to the Starbucks branch on Avenue Victor Hugo--the only Starbucks branch on that road. After I ordered my meal, I tried to find out whether I have enough coins to pay for the meal (the total was 8.8 euros), so I put all my coins on the table. When I realized that I don't have enough coins, I put a 10 euro note on the table, and at that time, before I could put those coins in my purse, the waitress took the 10 euro note and two two-euro coins from me.

After I complained about that, the waitress only admitted that she took 10 euro note from me. Since I couldn't accept that, another waiter come and insisted that they only took 10 euro note from me. After that, I tried to ask my 4 euros back, the waiter took out a five euro note from his pocket and said, "Here is your four euro".

His attitude was really a humiliation. Thus, I gave the money back and told him that they did not only charge me 4 euros more but also treated me impolitely and I will not get into that coffee shop again.

To tell the truth, before I had this terrible experience, having a cup of Starbucks coffee was usually enjoyable. However, after this experience, I don't think I will buy any Starbucks products anymore because any Starbucks products will remind me of this humiliation. The thing which I cannot accept is that why should I have this kind of humiliation because of the Starbucks waitress' fault? Four euro is nothing to me, but this humiliation will be a memory which is unforgettable.

I ordered a large chocolate drink but when I finished drinking this, I had a head ache and dizziness for 20 minutes. I had cold sweats I almost fell on the stairs because of dizziness, and finally I threw up or vomited the chocolate drink in the toilet. After the vomiting, I felt better that the Starbucks drink is out my system. I think I got a sort of food poisoning. I think the milk that they served in my chocolate milk was bad or spoiled. The person who prepared the drink seemed to be high on something and didn't care to heat up the milk properly.

Once again, the neighborhood (Safeway store) register was inoperable for three days and customers were informed only after placing their order, that they have to go to the store register, stand in line and pay for their purchase. Within the same week customers were again informed that advertised drinks were no longer available because the they were out of certain products (soy milk) and pumpkin spice.

Every week there is an issue with one thing or another, then to be told you can go to another Starbucks. The cleanliness of the station is deplorable to the point of needed health inspection and Better Business Bureau. The personnel lack customer friendly service and patience. Uniforms are usually untidy and wrinkled. I am sure that you do not see this as a major problem, but as a long time consumer (10 years) I have had it with your non-commitment to addressing issues of concern. The Safeway store manager has been informed and seem not too concerned about customer service and keeping customers and products in the store.

On Friday, October 29, 2010, at around 9 pm I was at home with my family. I went into the kitchen and began to wash the dishes. I started to wash a Starbucks double wall ceramic tumbler which I purchased at a Starbucks located in Westbury, NY. As I put the sponge inside the tumbler and began to clean it, the inner wall of the ceramic tumbler collapsed while my hand was in the cup, causing me to sustain two gashes, one my right index finger and the other to my right pinky finger. Both gashes caused substantial pain to my fingers as I began to bleed profusely. Both gashes were deep enough to expose the bone. Luckily, I keep a first aid kit in the house. I treated the wounds at home.

I contacted my doctor the next day and I was told that unless it was still bleeding, I did not need to come in to the office. On Monday, November 01, 2010 at 12 PM, I contacted Starbucks at 800-235-2883 and spoke with Stacey, a customer care representative. After a brief conversation in regards to my incident, I was offered a couple of coupons and an apology. I was not happy with their response. I tried to explain that there might be a defect with the tumbler that caused the inner wall to collapse and that it was dangerous, that it could happen to someone else.

I further informed Stacey that if all they were going to do was offer me a couple of coupons, then I would probably need to contact an attorney. I further informed Stacey that I was still in possession of the tumbler, including photos which depict my injuries. She then placed me on hold for a few minutes. When she returned to the line she stated that she had spoken with her supervisor and was informed that since I mentioned contacting an attorney, all they would do was give me the following address to give to the attorney. Starbucks Coffee Co., 2401 Utah Avenue, South Seattle, Washington, 98134. Case No. **.

I love Starbucks so much it is absolutely the only coffee I will drink. I live in downtown Portland and have been going to the same Starbucks for years now and from the day I started going there, one of the employees, for whatever reasons cannot stand me. I went in today to get my regular clover pressed coffee, which is more expensive than a cup of their regular coffee.

I have no problem paying a little extra for the better tasting coffee, but I cannot afford to pay almost 4 dollars a cup which is the dilemma. I go in and ask for a cup of clover brewed coffee and I am told that the only clover brew they had, on a Saturday, mind you, when in fact they had Sumatra decaf which I would have taken gracefully rather than the $3.45 for a tall cup of their most expensive coffee. That's with nothing but the coffee. She didn't even bother to ask me if I would like the decaf instead.

I love Starbucks so I will deal with it in a legal way and maybe she will improve her people skills because they lack considerably; you would also think they would plan for the weekend. That's a huge amount of money if you're out of 4 of the 5 coffees that you have had daily. I don't want to mention her name because I am confident that Starbucks will at least give Collin, the manager that does an exceptional job, at this Starbucks, and possibly have her take the course on customer service again. I will be following this up big time to see what Starbucks will actually do since they say they have such good customer service.

I worked for Starbucks for 5 years and during those 5 years, I feel I was discriminated against by management and employees and I feel my rights were violated. I was made several promises they never lived up to and even asked to see my file folder that they said I had write ups in and was never aloud to see. I looked up and they have broken a lot of their own rules including respect and dignity towards me. I've have given Starbuck's corporate three months to sort everything out but they are treating everything like it is not important.

This manager has been extremely rude to me on several occasions. Today, when I asked who the manager was, he rudely said "I am". When I asked his name, he was very sarcastic with his reply manner. I am a frequent customer at Starbucks and will not return to such attitude!

Starbucks rarely has a bathroom available in New York City and the employees seem especially determined to resist any plea to give in. Coffee is a diuretic and its cruel to make people hold themselves especially in New York where you're not allowed to use the bathroom in any public establishment without paying, so there's nowhere to go. This guy was steaming the bathroom walls very slowly and I asked him if he would kindly please allow me a moment in between, I would even wait. He said no!

The other day three Starbucks had their bathrooms closed with a five block radius. 23rd and 8th, 7th and 24th and 7th and 22nd. They also charged more for their drinks in New York than most anywhere else. I spend seven dollars a day there and I'm going to stop going because of these reasons. I don't have to explain the physical discomfort and pain in this.

I was terminated from Starbucks Coffee Co. on February 15th 2010. I applied and was eligible for unemployment benefits. Unemployment had stopped my benefits. On May 12th 2010, due to wrong information that was given from the employer about my termination, I requested a letter stating my reason of termination to fix the situation with unemployment. When I called on May 25th 2010, I spoke with Carrie and she said that I would receive the letter of termination within 5-10 business day.

I received a phone call from her supervisor on July 7th 2010. She told me that it's not part of procedure to mail me the letter without a waiver being filled out from me with what exactly I needed from Starbuck's headquarters. I received the waiver, filled it out and faxed it back to Starbucks Co. in Seattle.

I called on October 14th 2010 to check on the status on my letter and was told by Elanor that the letter was sent out but it's not what I need and wasn't what I wrote on the waiver. Elanor stated that this is not company policy to mail a letter with a letterhead stating what I wrote in the waiver. They will send me my record of profile, which information I don't need. I stated to Elanor that it is important that I get this letter, then I ask to speak to a supervisor. Chris came to the phone and didn't introduce his position or full name. I explained to him the situation on why I need that letter and ask why I never got a letter from the company stating my termination when they let go.

The consequence that now unemployment send me is a letter on May 21st 2010 stating that I owe them money that they pay me because the information I gave them wasn't the same information Starbucks Co. gave them on my termination. Now, unemployment sent me a second letter on September 14th 2010 asking for payment or taking legal actions if they don't get the right information on my termination. I don't want any legal actions or the money they won't pay back and put against me for information was not right about my termination.

Today, I checked my receipt after I got to work. I was overcharged $1.00. How can they legally do this? I was charged for three extra coffees when all I asked for was extra coffee in my frap? They only charge $.50 for this, not $1.50. I have had many issues previously at this location; however, it is the only drive thru around and the only one on the way to work so I keep coming back. Result: money out of my pocket.

On September 22, 2010 around 1:15pm, I went into the Starbucks to grab a couple drinks for my children and myself. When I was at the counter ordering, there were free samples of muffins laid out. My 5 year old asked if he could have one, and when he grabbed a piece he decided that he then wanted another one (after touching the 1st one). Before I could tell him that he had to take the one he touched (or give it to my 2 year old daughter since she also wanted one), the barista forcefully pushed my son's hand away and told him (in a rude tone) that he had to take the one that he already touched.

At that point, I think I was in a little bit of shock at what happened and walked to the waiting area for our drinks. Again, my son is only 5 years old. At that point, I asked the male barista what the manager's name was and he said (very loud) "Why? Are you going to call and get us in trouble? " I had to ask 2 more times for the manager's name in order to contact her since she was not in the store at that moment. Once I got to my mom's house my son said to her that the "woman at Starbucks pushed my hand away" and I then decided to give the corporate office a call due to the seriousness of the situation.

My husband is a federal agent and wanted to initially call the local police due to an adult touching a minor. I thought that by calling the corporate office I would be able to get some resolution. The initial customer service representative was more than willing to listen and tag my complaint with a promise of a return call from the district manager due to the severity of the complaint.

Exactly a week later, I then had to call the corporate office back to see why I had not been followed up with. I was advised that the "district manager" called me and left a voicemail on my phone the following day from the incident. I made sure to check all phone calls and logs, and I did not receive any phone calls or voicemails. I do understand that there are sometimes a wrong digit that is dialed, but I would have expected to have another call followed up with from her. I was then given the district manager's number and called and left 2 voicemails (2 days in a row) for a call back. I then called the 3rd day and she picked up and apologized that she never called me back yet but was in meetings and was going to call me "that afternoon."

While the district manager was sympathetic at first, you could tell that there were distractions. She asked me what had happened because according to the employee's story she never laid a finger on my son. I then told her what had happened and suggested that she take a look at the cameras at the store. I also told her that I appreciated the 1 free coupon that I received in the mail. However; at that point I wanted to know what was going to happen. I also advised her that I did have to stop my husband from calling the police. Unfortunately, it did not seem that this was very important to the district manager, and there was no "follow-up plan" that I was told of.

As of today, October 9, 2010 I still have not heard from any person at the Starbucks Corporation, including the district manager. It may not have been a big deal to them, but my son will now not go into any Starbucks. I have sent a formal letter of complaint to the corporate office (which includes a complaint on the district manager also) and have yet to receive a response.

We went to Starbucks in Pahrump, NV inside Albertsons. We showed up at 6:52 to get coffee and we were told that they were closed. We asked what time they closed and she said that they closed at 7:00 p.m. I think I have said enough. This took place on Thursday, October 7th at 6:52 p.m. I am not going to that Starbucks branch again.

One aspect of Starbucks corporate strategy in curtailing the excess bureaucratic management at the regional and district levels with the retail stores operations is that it exposes the corporation to the fragility of professional management of their retail stores. Not only do the retail store manager's lack of professional managerial skills become more exposed to the working partners, it also can have a negative impact at the register.

Although Starbucks operations could be considered for further case study, one consideration may be to make available the historically weaker retail locations to franchise operation. Until then, more retail outlets will be subjected to muddle along in their day to day operations which will continually have corporate executives perplexed.

My daughter and I came from church and went for breakfast. I said good morning to Alex. I place my order and stood waiting for my oatmeal cereal, 2 bagels, 2 cream cheeses and one milk. I waited 15 minutes; then I realized that all the other people that came in were getting waited on the acting manager. And that he told my order to look at me directly and did not make the toasted bagels. I think that she was being prejudice because I am black. I told her that I did not get my food. She was very rude and did no apology. She just said you want your money back. I told her that I wanted the food, but since she is being rude I would like my money back. The cashier Alex went on to say that, well, maybe he did not tell her the order. I said I heard you say the order to her; she looks and continues to make coffee. I believe in word of mouth builds a business. I feel that your employees are not trained to work with customers. The other customers said that she should have offered me a free coffee. I will never go to your establishment again.

I have a registered Starbucks gold card with over $330.00 on it. I used it on August 16, 2010 around noon and the balance was correct. However, the next morning somehow $200 was missing. I immediately called the corporate customer service number from the local Starbucks store. After talking with a representative for 5-10 minutes, they told me that it appeared that some gift cards I used to load my gold card had been purchased by a stolen credit card.

This reason did not make sense because some of the gift cards had been purchased by cash and they were not exactly $200 either. I called customer service back to explain this and the representative admitted it could be a dishonest employee who removed the $200 from my card. They also stated that it would be investigated by their fraud department which would take up to 7 days. I have called a few time to see if they have concluded their investigation but they are still working on it. In the meantime I am out $200 with no satisfactory explanation. I thought registering the card would make it safe .

I have started becoming a regular at this location and the service and quality have been going downhill every time I am in there. The last time I was in, my drink tasted awful and had to throw 3/4 of it away. That's more than $4 literally in the trash. The workers are always talking about their personal lives versus business and being professional around the customer. I do not feel valued. The cashiers aren't even excited to be there. The workers all have their favorites and it shows.

I worked in this location over 6 years and had no problem with Starbucks until about a year ago. The new,younger employees with very arrogant uppity attitudes cater to the younger and hipper or obviously more professional and expensively dressed building personnel. I am a staff person, dressed in middle class attire, am older, in the mid 50s, overweight, very nice person but obviously not "hip" as they like, whatever. The issue is every time I go there, they do the "cool people's" drink and food order ahead of me, making me wait like I am invisible or don't matter as much.

My money is as green as the others! When I do approach them, every time I go in (which was getting less and less) & inquire why mine is not ready yet, taken out of order, I get their uppity snotty attitudes but no apology, no nothing! They don't even care! I will now never go in this store again and will go to their building competition. I hope they go under asap. Do not give me a "coupon"! Give me an apology and fix the problem and problem employees!

I am a big fan of Starbucks. I am honestly visiting the one in near my house everyday. Yesterday, I was visiting the Glen one after dinner with my family. I ordered cold beverage for myself and kids drink for my son. I ordered cold milk for kid size and the lady filled up just a half of cup that left in the milk container. And she just throw the empty milk container on the floor right in front of me. She gave me only half of the cup of milk. I said "can you fill full? " and she said very mean with mad face "you want whole cup? " and she opened another milk container and filled.

What was that mean? I paid full but have just a half cup because milk container empty and she doesn't want to open for another container? With bad attitude? I was frustrated and felt very upset. Right after she treated next customer with smile. I felt discrimination too. The Glen one is very crowded and walked a lot of time for shopping and stop by for the drink. This is crazy and uncomfortable, feeling that I never felt since I visit the Starbucks. I was so angry that I could hardly command my temper

The employee was drunk and incoherent, obviously intoxicated. He was hard to deal with and obviously couldn't perform normal activities

A stone was in my coffee beans. It broke my grinder. I called twice to complain. I was told I would be sent a pound of coffee and two coffee certificates. It has been 10 days and still nothing in the mail. Very unhappy! Case # **.

I have been enjoying caramel sauce Frappucinos for a long time. I was told by one location yesterday that they can no longer put caramel sauce in their blenders because it gums them up. How could that be true after all this time? Those blenders grind up ice, chocolate chips, etc. Should they melt the sauce first in espresso? The caramel syrup tastes like butterscotch, not caramel, which is why I have them use the sauce. Maybe they are a little harder to clean out, but only one location no longer uses the sauce. I do not want to say who it is, especially if they have told them to not put it in any longer. I would appreciate knowing. Thank you.

I bought 2 pints of Starbuck's ice cream. We ate it a few hours later. It tasted weak and was melting fast. I looked at the ingredients: 3rd ingredient was water! I will never buy or patronize Starbuck's ever again! I called to complain at the phone number on ice cream? CSR goes: "Oh, wow! Water. Really sorry. Will pass that on to marketing." Thanks for zip Starbuck's.

Starbucks recently came out with a double wall reusable clear cup for sale. They can be purchased for around $15 at most Starbucks locations. However, there is a manufacturing issue/defect with the lids on the cups. They do not screw on securely or properly. I purchased two of these cups and have had nothing but issues with them not staying on and randomly popping off. It seems that possibly adding a hot beverage to them loosens the rubber plastic grip that is around the inside of the lid causing it to pop off.

On Tuesday, I stopped at Starbucks for my usual latte and decided to use my reusable cup, after getting back in my vehicle and continuing on my commute to work, the lid on the cup popped off and the contents in the cup went all over me as well as the interior of my car. Needless to say, the contents in the cup destroyed the interior of my car, which I just purchased brand new two months ago.

I highly think that Starbucks should look into this issue with these cups and make a recall on them. They are manufacturing and making a profit off of a product that is costing customers several hundreds of dollars due to the defect. Also, I have heard from several of my associates that they have had the same problem with these cups, so it seems to be a widespread issue.

Yesterday I stopped in Laguna Hills Starbucks to Google a Staples Office store location. I was in the store 5 minutes. A Laguna Hills Starbucks store employee was outside in the far side of the parking lot on her cell phone. She saw me pulled in to park. Then she raised hysteria in the parking lot that my Golden Retriever was at risk. Temperature was 75 degrees, people were outdoors drinking coffee, relaxing. A 6-foot-5-inch man was enlisted by the panic and forced down my electric window to open my van door.

I went outside to see what was going on. I yelled, "What are you doing with my dog? Get away from my van." When I got to the vehicle, I was grabbed and pushed 3 times by this person. Meanwhile, Starbucks employees had the OC Sheriff's Department called to protect my dog. If I had been a woman, this man would be in jail! Come on, people, think before you react. Apparently, it is not safe to own a Golden Retriever and go to Starbucks. These people should own a dog. They should know that 5 minutes looking up a street address inside Starbucks is not going to cause the dog a problem.

Cause me a problem? Yes, a broken window motor and afraid of your parking lot police. Everyone thinks/believes my dog is at risk. They all are panicked over nothing. I tell them I was assaulted and I want to press charges. Four police cars show up. I am filing a complaint with the Sheriff's Department.

You need to curb your hysteria, don't yell fire when there is none. Stay calm. It's a sunny day in OC, but you made my trip there a nightmare. Oh, by the way, my Golden was adopted from a puppy mill where she had been used as a breeder dog. I rehabilitated her and taught her not to be afraid of people. This is the 3rd generation of Goldens I have owned. They are terrific, picture perfect for dog food commercials. One of mine was in a commercial shot in Laguna Beach. It is nearly impossible to go anywhere with Zenda and not have someone fall in love with her. Too many people also mistake her as a stray or too fat or too thin or in some way in need of their do-gooders attention. I wish they would all get lives of their own.

If I was a 20 something girl and was assaulted in the Starbucks parking lot, do you think the perpetrator would have been let go? Golden Retrievers are no excuse for assaulting people. Orange County Sheriffs should know that. They discriminated based on the type of dog, misinformation from do-gooders, and instead of solving a problem. They left me (and my dog) with humiliation at the hands of those who are supposed to serve.

When I asked the female police officer, "You are not going to arrest him?" The police officer blatantly told me the court would rule that my dog was at risk and the 6' 5" man had every right to break into my vehicle and assault me because he was protecting my dog. You know if it had been 100 degrees or maybe even 90, I would agree with her, except for the assault. This is insane logic.

I have been drinking caramel frappucino for more than 10 years and the drink I was given in this branch was not even close. There was hardly any caramel on top and it took too long to get it. Customers who came after me were getting their orders before I did. And to make things worse, there were flies in the store. One or two, I can forgive, but a lot of flies were buzzing around. Gross!

This young woman works at this counter, and she never says one word to the customer. She will look at you with a "what do you want" look, and after she makes the order (very poorly made), she puts her hand out to take the money and gives back the change. Never once does she say one word. This poor customer service is completely unacceptable. Obviously, Starbucks doesn't care about ensuring that their employees provide quality service to all customers. This seems to be the case after reading all the negative comments from unhappy customers. Please add me to that list!

Every time we would order drinks at this location, they make them wrong. They taste bland and the cups are 3/4 filled.

I asked for a pound of decaf Sumatra ground for a paper cone. I also asked for a shot of decaf espresso as my complimentary drink. The woman with the visor hat, pulled low so she had to hold her head up and look down to talk to you and said that she could not give this to me as no substitutes were allowed, this is the only store in the area that says this, but if I had a Starbuck's card, I could. I did not know what that was and when I asked, I got a very unclear and condescending answer. I had to keep asking for clarification.

I became a bit annoyed and just decided that I would go to another Starbucks in Ardmore, next time where they were much friendlier. I got home and ground regular Sumatra instead of decaf. This young woman should have a course in listening and in politeness. She had a real attitude and air of superiority and seemed to delight in my confusion. Now, I am out $11.95 as I cannot drink caffeine and I do not want to go back to this store. I have been buying their coffee for at least 15 years but think I will go to Trader Joe's where they are always nice!

my husband and i went throught the starbucks drive threw...we both ordered the same drink. grande carmel latte ,none fat ,no foam,with whip cream and carmel drizzle ! so we get our drinks ,and mine tasted like water and suger free carmel...my husbands tasted like old burnt coffee that had been sitting for hours ! i come through this same starbucks store everyday and order the same thing and this is not the first time my order has been wrong or disscusting :( anyways...so after we tasted our nasty coffee's i called and spoke to the manager ,who gave me two complimentary coffees for the next time !!

the very next day i come in like i always do ,to order the same thing i always order and the girl tells me " im sorry mam we are all out of carmel,syrup,we wont have any till next thursday " !!!!!!!!!!!! what !! are you serious ...they prob lost tons of buisness that day becouse there are lots of drinks that are made with carmel ! i was exstremely mad ,so i called corporate,i spoke to a custumer sevice rep. and he appoligized and told me some manager named clinton was going to call me back to resolve the prob ....but no one ever called ! such poor buissness and i am considering cutting starbucks completly out of my daily life as well as all my friends .whom has also had bad expieriences.

Monday morning 6/7/10 arrived at starbucks ordered a tall coffee with 3 pumps of hazelnut & steamed half & half. Many people waiting in line. Within approx 6 seconds my coffee was handed to me, I didn't even pay yet. Went outside jumped in my car took a sip knowing it would be hot and to my surprise it was warm. I believe this coffee was premade in advance being it was so crowded. Late for my appointment I had know time to return inside to complain but I will never go to this most popular starbucks again. By the unusual grin she gave me I should have caught on that something was up.

I was in line to get my usual caramel macchiatto, and when my turn came, this guy (I found out later on that his name is Chase) was at the cashier. Because I work for the hotel where the Starbucks is located (in the lobby), we, employees, get a discount. So, after I handed him my credit card, I asked nicely if I could have the discount too. He asked me in a very rude tone if I have my 'uniform' on (which happens to be a black shirt with a logo, which I had, over which I was wearing my jacket). I told him that I am, and I also asked if it really matters if I wear the 'uniform' or not, since I work there.

He asked for my name and said that he's gonna report to my manager, that I dared to ask that! Are you serious? In the end, I decided that no discount is worth his attitude and rudeness, and I'm gonna make sure I get my caramel macchiatto from another Starbucks, around the corner. That's the way to go to keep your customers! I was very upset that in a world where customer service is kept at such a high esteem, we have this Starbucks employee who never heard of such a thing!

I am a resident of Laguna Beach California for fifteen years, and have been going to many different coffee shop, especially Starbucks. I frequently change and go to the different one. On March 31st, I walked in to the Starbucks on PCH and Broadway, I had my laptop and was trying to adjust myself and check my email.

After a very short while, one of the Starbucks employees came to me with the very rude manner and said either I have to order something in five minutes, otherwise I have to leave the coffee shop. I was stunned. First she was rude, second she gave five minutes to me to order. I tried to ignore her and continue to see what I wanted to do.

She came back again and said she will call someone to come to kick me out. I was terrified, who the ** is she. I did not want to create more drama. I left the coffee shop. I got hurt so much, I can't believe it. I had not seen anything like this in any place in my life. I want to see if I can file a lawsuit.

I have gone to this location for over 4 years, two to three times a week. Last Tuesday, I had coffee grounds. I did bring it back as I was on the way home, but today my friend and I stopped there to have coffee and muffin and there were a lot of grounds in my cup. I told the help and he gave me another cup. I was drinking it and this pot also had grounds in it, not as much as the other.

As I was leaving, I asked for the manager on duty and he said, "I gave you a cup already. Okay, I will give you another cup." I told him I did not want another cup, I just wanted him to be aware that there is a real problem here since it has happened to me two weeks in a roll. I have decided to try one more time but if this is the way to help customers who go to your stores 3 to 4 times a week, then maybe I should look for a different company.

This location is across from the dialysis center my husband has gone to for the last 4 years. So it was convenient for me. I just think you should be aware of the problem. Thank you!

I found the coffee at Starbucks overrated and taste as survey was bitter. I have to comment about "BP" and Speedway gas stations. They have got good coffee, I mean you can wrap your hand around a good tasting cup of coffee. I believe everybody has improved on their coffee they sell Whether it's either store bought or ready made.

But have to agree with testers about Maxwell & Folger's and I've added Chase & Sanborn to that list of not so good coffee. Here in Illinois, I buy some things at this store called Save A Lot (owned by Jewel Foods). It's a basic store with mainly store name items and they have their own coffee and I use it and it's a very good coffee, gives you a good solid tasting cup of java without the bitterness. Being of Swedish extraction, I've watched my Mom put the egg shells in the old fashioned vacuum coffee maker. Then when the water boiled up into the upper part where the grounds and shells were in, she would stir them some. The end result was one heck of a clear non-oily cup of joe. My Dad's expression with a smile was, "By golly now that's a cup of coffee."

I heard while in a spa that Starbucks have the best cupcakes, which are the vanilla bean and red velvet kind. On my way back to my room, I stopped and got both cupcakes. When I got back to my room, I thought I would enjoy one. At $2.50 apiece they were both dry and the icings were hard. I think for the price of one cupcake you could either have a moist cake or fresh icing. I know both aren't too much to ask for!

Customer service person rudely wants to charge for steam cream and refused to give name. The manager Kenny said he didn't have to and re-fix the coffee. No one had on name tags and were very rude. It resulted to emotional stress.

I had a Starbucks gift card that had $24.77 left on it. When my daughter went to use it the card was wiped at $0 and no one wants to explain to me what happened to the balance. I have emailed Starbucks several times and no response.

Seattle is your home town, so your representation at the airport should give travelers a good impression. Instead, at the Sea-Tac airport, all of the franchise stores are total losers. The coffee drinks are mediocre at best, but the absolute worst things are the inedible edibles. The scones, etc. are simply awful and do not live up to the Starbucks promise of more healthful goodies. There is a definite improvement in your own stores, but these airport franchises are awful. Either take them back or demand better quality. PS: My husband and I are longtime shareholders, so this is important to us.

I used the Starbucks Gift Card that my daughter gave me for Christmas, yesterday (Jan.6th). She gave me a $20.00 card but it only had $10.00 on the card. It would seem the employees are skimming off the top. Another member of my family was given a blank card last year. My daughter and I are out $10.00. There must be a way to track down the employees that are doing this.

On Tuesday, Jan 5, 2010, I purchased my usual venti white chocolate mocha with a marble loaf. When I arrived at work, I sipped my venti white chocolate mocha and it tasted like hot chocolate. They gave me what I assumed was just a regular mocha.

Wednesday, I went back and ordered the same thing and tell the female at the window what happened and she ignored my complaint and just took my credit card and asked if i wanted a receipt. I didn't say anything except for "please make sure that I have a white mocha and not hot chocolate or regular mocha. She then screamed out and asked the female making my drink was it a white mocha.

On Thursday, I went back again and asked once again for my usual and I got a sour venti white mocha. I can't even drink it because it's not sweet at all. I love Starbucks and I drink it faithfully everyday. I spend 6.89 Monday-Friday and some times more if I go on Saturday and Sunday. All I want is good service and to get what I am paying for and not what the clerk wants to give.

My first day with the new gold card was so far not going well. I feel that the letter I received did not fully explain how their system works!

First of all, I forgot which day the switchover was, so I was carrying both my black VIP card and my new gold card along with my Christmas gift card from my boyfriend. I handed the cashier the black card first, she scanned it, and it did not give me a discount and then she just rang me out for the full price without saying anything. I checked my receipt and told her that she should have informed me that my black card wasn't working anymore before she charged my card (strike 1). I then had her refund the sale and ring it up again so she could scan my new gold card and give me the credit. Only after doing the entire process did she inform that I wouldn't get credit unless the funds I wanted to use were on the new gold card (strike 2).

This is the first I'm hearing of this. I understood that we simply scanned that card whenever we visit a Starbucks and receive a point for our drinks. As I mentioned, I have a holiday gift card with about $15 left on it. Does that mean that I should buy 7-10 more drinks without getting credit until I use up that card? This new system is stupid and to add insult to injury, the Starbucks employee offered no way to remedy the solution.

In my opinion, she didn't even understand the system herself. This is unacceptable! I left and did not get credit for my drink after being embarrassed because her ineptitude held up the line!

To see the video of the defective Starbucks Via Instant coffee that injured my jaw just go to YouTube....I have a damaged jaw per my GP and Oral Surgeon and I have detailed letters from each.

Almost 48 hrs. after our heavy snowfall this past Saturday the sidewalks outside this store have still not been shovelled. When the temps drop tonight by the morning the sidewalk will be solid ice. This is not very neighborly of Starbucks & in fact violates DC law which requires sidewalks to be cleared after a snowfall.

I'm sure you do not want the bad PR of having someone fall & get seriously injured?

At 4 pm today I went into the store & inquired whether the sidewalks would be shovelled & was told by several employees it was not their responsibility!

FYI: this has been an ongoing problem at this site. I am a daily customer.

Look forward to speedy action on this.

I ordered a latte and a sandwich. The latte tasted nothing like a peppermint white mocha. It was a bitter mess. They made another one for me. I reached my destination and began to eat my sandwich, and halfway through, I found bits of hair in it. I was disgusted and threw it away. I spend a lot of money at StarBucks, but not anymore.

Do individual stores prepare these or do they come ready made. If they prepare them at the store, someone needs to review the portion control at this store. I just love the ones at Paramus.

This Starbucks repeatedly charges different prices for their drinks. It all depends on who is working that day. I order a venti ice latte, non-fat milk with ONE PUMP SUGAR FREE HAZELNUT. A drink this size with syrup takes SIX pumps, but I only want ONE for medical reasons. The six pumps would cost $.40. Since I only want one, ALL other Starbucks I have been to do not charge me anything for that one pump, except this store. This store sometimes charges, sometimes not. This gives Starbucks the appearance of illegitimacy! I have called their regional manager and complained now twice. Nevertheless, the employees there tell, randomly, that the $.40 charge applies to a tiny squirt of hazelnut. Then the despots hang out the drive thru window and argue with me. Poor service, poor policy, I am taking my business elsewhere!

firstly we are angry because of the lack of anywhere to buy milk for babies anywhere inside the airport. We are more angry with STARBUCKS for ripping us off withouit any remorse or morals what so ever. We was despereate and no time to argue, but this left a bitter taste in my mouth and did not exactly settle me for my flight. I will never set foot inside a starbucks again, shame on them.

This morning, like every other morning, I ordered a Venti Ice Coffee with EZ ice. The person doing the preparation added water to the coffee so it would be topped off with very little ice added. This seems very cheap on Starbuck's behalf. Time to go to Peet's.

My local Starbucks recently went smoke free even outside on the patio. The day after they made this decision, my sisters and I met up like is our normal habit when we all happen to be in town. There on the patio was ONE table with a No Smoking sticker on it. It was the closest to the door, so we thought it was only that table. We sat down and hung out and a third sister joined us.

A little bit later, there was at least four people outside smoking, which was not unusual to us. Most of them were guys standing around talking. My sister, after seeing them smoking decided to smoke. It was then a tall man comes out and rudely singles my sister out and tells her about this new "smoke-free policy". This was about two weeks ago.

Today, me and this same sister came into the same SB. We had her two kids with us. No cigarettes, not even thinking about them. There was only two people in line and as we go to get in line, this rude man says out of the corner of his mouth, "Here comes the smokers," with is kinda half sneer, half warning to coworker. I had been branded a smoker, and I don't even smoke! In fact, I am the one gathering everyone there in the first place! I immediately addressed him and as he stuttered and stammered around, I said "are smokers also not allowed to drink your coffee?"

What kind of wierd people think that because they serve coffee, they have the right to have and attitude towards people who are different or not politically correct? I will not go back to that Starbucks. This one man, too old to even work at Starbucks, thought that he had a point to prove. And he did, Caribou Coffee has much better and friendlier service.

My school is at center drive in Los Angeles & Starbucks is right across the street. I left my school bad by mistake at starbucks. I realized it after I reached San Diego ( Approximately 2 hours). When I called them they said that someone had already claimeda black bag. Without even verifying the identity they gave the bag to the person. When I called they told me that it was not the same bag as they said it was a small bag. This was very disappointing to me as I thought they would be responsible enough to check the identity of the person before handing over the bag to her, As it is very close to the school, we always go there and thought there was some relationship that has been built up. But i was wrong. At least I expected them to give me the correct information so that I could have tracked the person. But even after committing the mistake, they never thought it was important to tell the truth. Trust is completely lost.

What intentions did Lisa have with this bag of free samples if she didn't have enough to give to customers? Why is she being selective with who receives the Free Samples. Everyone from my office stops by this location, we are all regulars at this Starbucks. Not anymore. I will let everyone I work with know how Lisa decides who is worthy of free samples. This may seem petty; I don't need a free sample but the fact she looked at my coworker and I then deemed us as unappreciated customers or perhaps not as worthy as other paying customers is my motivation in writing this complaint. The employees at this location seem to judge their customers worth... but on what, who knows.

it was on the 5th of october 09, i was already in a bad mood, just trying to get a decent cup of coffee, so i dropped by starbucks, ordered a tall latte, and realized the women that was preparing my coffee was wiping her own nose with her bare hands people, i let it go the first time but shes done it again, and thats when i just asked for my money, and she was so embarrassed that she shouting the whole time, so i lost my cool, and im trying right now to write a complaint about that disgusting staff member and asked the manager but wasnt very helpful, he gave me a phony number, tried calling the number on the yellow pages but its out of service, but i can assure you that thats the last time im going to starbucks... what happened to the old american saying about the COSTUMER IS ALWAYS RIGHT....

10/03/09, 7:31a.m., store #06486. Why am I leaving this store carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, I've been forced to buy the display coffee press and walk out like a thief who's just shoplifted because Starbuck employees couldn't be bothered to serve me properly.

Three Starbucks employees, (no other customer but me), and not one of them can exhibit any modicum of respect? No greeting when I entered. They simply can't be bothered to attend to this sale correctly. It was all too much effort for any of them to respond to a customers needs. One of the female workers actually rolled her eyes when I declined a coffee sample, rolled her eyes! The male employee had to say to her, "She said no", (talking about me whilst I'm standing there!) and then laughed.

This isn't a laughing matter. Their behavior is rude and unacceptable. My day shouldn't start off with rude Starbucks employees treating me inappropriately. Bag my product. Get a non-display press from the back. Care about customer service. Starbucks won't care, (I've read the complaints and blogs about how unresponsive this corporation is), but now I will boycott their stores and spread the word about their rude service. Shame on Starbucks for not providing better training and expecting excellence from their employees.

I entered that specific store at W39 and 8 av. in Manhattan, and before queueing Ive asked the manager if they were serving Coffe Press (to share as it is advertised)he said YES SIR, so I've waited. After charging me 4,14 instead of 3,80 he showed me the "french press" and Ive said that it was too small for two. He said "oh no Sir, this is the press we normally use". Of course the press was too small, it was only for half a tall cup, so he ordered the other guy to make another one, but firs they ve pured the coffe into a cardboard cup, because they said that that was the only press they had. So the coffe was TERRIBLE, mine was cold and tasted like petrol, my parnter's was like a strong tea, and to end it up, I went to the restroom DIRTY, SMELLY, and worse of all WITH NO SOAP AT ALL... Pls if u like coffee and u like Starbucks DON'T YOU EVER GO TO THE ONE IN THE W39 AND 8 AV. IN MANHATTAN... NEVER!!!!

While in the small Starbucks in Naples, the staff were yelling at each other (not angrily) so loudly that I couldn't enjoy my drink, which was to rest and stimulate me for a long drive. I had to leave to find soome peace. It was at 5 PM.

On 9/19/09 two gentleman in front of me each bought a cup of coffee and went to seat outside, a few minutes later one of them went inside to use the restroom and Sterling the manger proceed to tell him he could not it was for paying customers only and refused to let him use it even after he the gentleman explained he was. The gentleman went back outside a few minutes later the police arrived and questioned the man a scene was made because Sterling thought it nesscessary. mind you the gentleman is considered homeless but was clean and neatly dressed . No need to make a fuss and be rude and prejudice. So all of the customers outside stood up for the gentleman and the police left we all apologized for the behavior of one man who apprently has a problem with his fellow man and common decentce

Sitting inside of a Starbuck & was heading back to the vehicle. The wind pickup one of their gr umbrellas and went thru my frt windshield-pole 1st. Entered driver's side, shattering windshield, sratch driver's window and dented door. (had camera so pics were taken of vehicle and employee taking pics of vehicle). Shift mangr called corp and Jennifer fr corp gave me case # and Fax #. Said when "I" get everything repaired and submit receipts, they will "consider" reimbursement. I asked if they were going to assist me as it was late and the vehicle was undrivable. They said "NO". It was all up to me.

Next day Ryan calls and said the same that they will "consider" reimbursement upon receiving receipts. That same afternoon, I received a call that my windshield was fixed but they couldn't get all the shattered glass clean and recommended that I get it detailed. I had to return the rental and get transportation back to my own vehicle and get it to the company that could do the detailing the soonest. On my way to the detailing company, I noticed a light on in the dashboard that was never there before. Between getting this lite checked and having the detailing, I was without a vehicle for many hours again.

I finally was able to submit receipts and a letter explaining that I would very much appreciate compensation for all the time and gas to complete necessary repairs. Ryan calls back and says that they will "only" pay for repairs and that the company policy don't/won't pay for any inconvience.

She was also particularly rude, did not seem to understand my point of view.

This morning around 12h15 (spain hour) i went to starbucks to get a muffin that cost 2.10 ob la rambla, barcelona. I gave the girl behind the counter a 20 bill. She said to me "i dont have change" so I asked the other cashier and she didn't have any either. Insted of offering me an apology she said it happens. Her answer was really rude and unprofesional. It was only 12:15 and they already out of change. It would be just normal if they carried extra change because of their touristic location. In spain starbucks are touristicly sighted. What if the friend i was with had had no change??? Starbucks would've lost money because of that store and employee. I woud never have eaten my muffin... What a shame.....

I ordered a 2% grande latte this morning, Thursday, 8/13 at the Menlo Park, CA store on Santa Cruz Ave., approximatley at 10:00 a.m. The barista preparing the latte was extremely unprofessional, unorganized and rude. He called out each coffes without using the customers name, which was very confusing to those of us waiting for our coffee.

When I asked him why he wouldn't call out each customers name to inform them that their coffee was ready, he replied "I'm tired of calling out people's names, and then proceeded to point to one of the cups on the counter, and stated, that one must be yours." As I drove off and took a sip of my ocffee, I was disappointed, as I received the wrong order!!! Lattes are not cheap!

I will no longer visit that Starrbuck's. Management should speak to their employees, as treating one's customers with respect is not too much to ask for, and receiving the order you placed is also high on the list! Thank you for your time.

I ordered venti iced coffee. As I watched with several other people waiting for their orders, Nikki sneezed into coffee cup then proceed to pour coffee and ice and handed to me. When I asked her nicely to make me a new one, she was angry and asked why. I explained to her that I saw her sneeze right to the cup, her answer was "she was trained to sneeze right". People actually looked at me and rolled their eyes. She was also extremely rude and when asked to speak to a manager, she threw refund at us and told us to get out. When I insisted to give me her name and store information, she proceed to call police to report that we were causing disturbance although it was she who was raising voice. I found out later when I contacted police, I was informed that she tried to get us arrested by making false complains accusing us of verbal abuse (she claimed we called her B---- and wh---) and that I swung at my husband! I could not believe it. I spent 30 min. speaking to the police. There were room full of witnesses of the whole incident and one man actually came up to me and said "that woman is crazy:. This woman is not only utterly unprofessional, she is a liar.

07/29/09 My family went into Starbucks for a new one of those Vivanno Coffee's. My bill was $21.55. Our drinks were disgusting with frozen banana floating inside the cup and they tasted awful. We threw our drinks away, and now I am out my $21.55. I would very much appreciate a refund of gift cards to compensate for my loss. Thank You.

I ordered a Grande Latte and was very disappointed as the drink I got was really just warm watery milk

I have attended several Starbucks and the one in Kingwood, TX is very good at what they do. I have had very little problems.

However; I have a complaint about the lids the entire company uses.

A few months ago, the company changed their lids and cups,,, these are now crappy lids. Today 6/10/09 I ordered a tall coffee. The lid would not stay on, correctly. This is not the first time... Today as i was about to take a drink the lid popped off and my drink spilled all over my vehicle. I noticed the lid had also split so now it wont stay on.

I ordered a carmel FARP w/extra carmel. The girl put a drop of carmel. I paid for that extra and I barely got anything. I was very disappointed and will never got there again.

I asked for tall coffee that would be poured over a venti cup of ice. I order this way because you order a tall ice coffee you get 1/2 the coffee and pay MORE. The cashier insisted on pouring the coffee in tall cup over ice, then transferred it into a venti with more ice--and then wanted to charge more! I finally gave up and left. Mari

Once roasted, coffee begins to lose its flavor the longer it is exposed to air and moisture. We recommend buying your coffee weekly, storing it in an airtight container in a cool, dark place and grinding it just before brewing. Coffee in an unopened FlavorLock bag will stay fresh for several months. You can learn more about how to brew great coffee in Coffee Education."

Additionally, there are no options for replacement color. Obviously Starbucks recognizes this as important as they have offered many colors for their prodcuts.

I emailed my concern and got a response, but no solution. I then called and spoke to a supervisor named Phillip who was also unyielding. He went so far as to tell me I could just toss my defective grinder out if I didn't like the color of the replacement. I just want the option to replace my grinder in a timely fashion in the color I already have. I don't think this is unreasonable given that Starbucks put consumers risk by selling an unsafe product.

I more luck with simpler drinks... cafe Americano or just a bold coffee. My girlfriend usually orders a Grande Cafe Vanilla light frapuccino... usually has to clarify or she will end up with Vanilla bean, the other blended creme based drink. Few times they don't blend it long enough and it separates too fast. 1X they added whip cream to top... HEllo, it supposed to be light! Another fav is Vanilla latte... sometimes forget to add enough pumps of syrup or forget to add any pumps. Frustrating. From now on, we check our drinks carefully before we leave.

I go to this Starbucks (Ladera Center UCO) on the way to work regularly and began to notice the service was going down depending on the cashier and server. Some days I get a polite greeting but most days, they're cold and impolite. But since I really like Americano, I put up with most of their attitudes. However, for the past several times visiting, their Americano began to taste horrible. First I thought it was just a bad day, but every time I order, it is consistently bad. It tastes worse then their regular coffee. I ended up throwing it away and vowed never to go back.

I was pleased with the new Starbucks oatmeal the first time I ordered it. However, in the past month at 4 separate locations in Washington, DC, I have not been able to get a oatmeal with all of the toppings. Today I even thought I had learned my lesson and made sure to ask before I paid whether or not they had all three toppings, but when she handed it to me I was informed they were out of fruit -- after I tried to order oatmeal at a separate location this morning only to be informed they are out of brown sugar.

If I specifically ask before paying I should not receive a prodcut that is not what I paid for. I realize I am overpaying for oatmeal as it is, is it too much to ask that Starbucks makes sure they stock appropriately. This has happened on 6 different occasions at 4 different locations in the past month. I won't even get into how I can never count on a standard amount of hot water.

1 Tall Coffee = $1.79 (tax included). Total = $5.73. So Starbucks "extra charge" = $0.43. I have the receipts to prove this.

I've asked for the Store Manager, and I was told that he is not present in the store. The employee who was working on the cashier was impolite, and gave me misleading information: I called the number they gave me on a business card, and it is actually the store phone number. At the phone, the Supervisor by the name Rena, told me that she is the Store Manager. Only when I've specifically asked for the Customer Service number, only at that time she disclosed the phone number to me. I've called and there is no one to be talked to during the Weekend.

It is sad that such a large and reputable brand name like Starbucks is employing practice like this The Store Manager (or supervisor) told me that it is a known issue, and she advised me to buy the drinks separately. It is unheard of such practice, that when you buy more merchandise to pay more, when you should be paying actually less.

I asked for half caf coffee at approximately 3:30pm. They graciously tried to make me an Americano and other things to accomodate me. I realize that decaf is not something everyone uses. However, I like decaf and hate this new policy. In the Nashville area where I live, they brew small amounts of decaf as requested. I think this should be the policy all over the country! Something needs to be done for people like myself who need to limit the amount of caffeine that we use. I am a regular customer...probably 5 days a week at least! Please address this concern!

I was going through the drive through ordering my regular VENTI Chai Tea Misto w. Vanilla and when I got to the window, I had to wait about 5 minutes before someone acknowledged me.

After that, they handed me Grande Blueberry tea misto so I said it was a venti. From there they transferred it into a venti cup and just added water.

I recognized the tea bags were a different colors so I told them it was a chai tea misto. She scoffed, re-did the order with a GRANDE and of course then I asked is there Vanilla in here? She looks at me and then goes back and literally transfers it into a venti again, adds vanilla and water.

Now I'm sitting at my desk, with a watered down Chai misto that isn't warm at all because of the transferring.

This will most likely be the last time I go to that starbucks.

6;39 in the morning I get get the nasty barista. I made the mistake of asking him to make sure the water was hot for the Oatmeal and this nasty young adult got such an attitude with me about how the water is always 200 f and it is always hot. The last 3 oatmeals I got from Starbucks were luke warm and there is never consistency with how much water they add.

I thought I would be a team player in these tough times and I have tried to patronize Starbucks because I liked the idea that they provide employee health insurance. After this incident and all I have read here, and waiting for 10 minutes EVEN when you try to alert them that you want decaf pikes peak is really turning me away from Starbucks...I can very easily go back to Dunkin! I am also shocked that you are suppose to get all three condiments... that has never been offered to me....

Consequences...I will bring my own oatmeal when I travel. I really do not need to be insulted by a squirt at 6:30 am...

I was in the drive thru- ordered - 1 venti -white mocha-frapp- w/ no whip cream double blended - and 1 venti carmel mocha frapp with w/whip cream double blended. She repeated it back that the carml. was a grande - I said both were ventis - she said go to the window. No price or anything. I went to the window and after a while a young man came with a venti, I asked which one was this. he said The one without cream, $9.95! Then he handed me the other and said this is a carmel, and closed the window. The girl came, opened the window and almost through my credit card at me and slammed the window!

I get Starbucks for my niece and my self coffee or frapp. at least 4 times a week at other shops and at this one and have always had the best of service! I will never go to this one again and be treated like this. I am a Starbucks lover and where ever I go in this country from Ca. to Ga I have not had bad service - I will not have anything but bad things to tell people about the augusta exchange. Oh by the way the frapps. were not double blended!

I have recently spoken with many Starbucks customer's and have come to the same conclusion and that is that Starbucks has recently (since 4/1/09) began making their coffee weaker. I have had problems with Starbucks recently and have been in contact with their customer service group concerning consistently receiving cold coffee from their stores and the inability to receive de-caf coffee at certain times of the day. To each they reply they are trying to cut cost during tough economic times.

Apparently now a new way to cut cost is to make weaker coffee, which cost their customers more money. More money is needed because now it is necessary to pay for a shot of espresso to put in the coffee so it takes like it did before the decision to make weaker coffee was made. What use to be an unreasonable price for coffee is now made more unreasonable. One must ask is Starbucks loosing their customers because of the tough economic times or are they loosing their customer because they keep making decisions to weaken their once impeccable brand.

About one month ago I had an interview for work with Starbucks of Ruidoso, NM. The manager who interviewed me was Robie. As Robie described the dress code to me, I realized she wasn't a great example of it. Her hair was highly teased, glittered splattered on her face, body and clothes. Blouse was VERY lot cut and, in the course of the interview, began to cut down her employees. She talked about getting ride of 'the bad apple.' She questioned me as to the fact that I needed to be ready at her beckoned call, no matter what I was doing, drop everything, and come to work if she needed me(that is, if I were to be hired). We talked about learning the 'barista' training.

I asked her if we were allowed to ask other workers for help and she responded, 'No, you should know what you are doing by reading the directions.' The part that distrubed me the most is that Robie does not represent Starbucks in an appropriate fashion. Starbucks needs someone more professional. Thanks (I didn't take the job)

I drove up to Starbucks drive up window line, which was one car from the street, at 7:40 am and did not get my coffee until 8:02. I was late to work. There was a car around the corner from me that took over ten minutes to complete transaction, to which the employee to me. Some customers' transactions take longer than others....Excuse me, but this is a drive-up window, for morning coffee, and people are on their way to work. I believe the employee should have told the car to pull over to complete whatever it was they were doing that took so long, and let all four of us move on through. I will not go Starbucks in Fife before work again.

Price for Starbucks Pairing? Starbucks.com indicates $3.95 and most Starbucks stores advertise the same. $5.39 advertised on their chalkboard for Tall Coffee and Oatmeal. Price for Pairings if it's a Latte and Muffin? Dollar sign and no price. So much for the $3.95 value meal of a breakfast sandwich or oatmeal. Price to me for tall coffee and oatmeal? $8.01. Why? Who knows, but I have photo of the sign and it's clearly $5.39 and a good stiff price gouging!

I also have my receipt. Had to throw both the oatmeal and coffee away. Oatmeal was drowning in water, the brown sugar in the bag was hard like cement, the coffee luke warm and tasteless. The oatmeal is to come w/3 individual bags of condiments (raisins,nuts, brown sugar). They only gave me 2 - raisins and the brown sugar. When asked about the nuts the guy said he had none then decided to give me one of the bags that were on display where they have their baked goods.

Earlier in the morning I had gone to Starbucks in Manhattan on Lexington Ave and at 7am they didn't have any oatmeal. Now how can they compete with McDs breakfast meals if Starbucks doesn't even have the inventory to sell?

I sent a letter to Starbuck via snail mail because their website has no place to find consumer relations email. We shall see what they do about it.

On March 23, 2009, I visited Starbucks' store at 633 Bi Yun Road in Shanghai (store#410026) . I first bought a super large Americano and a tuna sandwidch. As I walked out, I noticed the rain was getting hard and it was hard for me to walk back to my office. I decided to take a cab instead of walking. However I found all the cash I had was hundred yuan bills and I didn't want to give that to a cab driver and get dirty notes back.

So I walked back to the store and asked the cashier if she could break a 100-yuan bill for me. She said sorry we don't have changes. I said even if you can break into two 50s that would help too. She said okay but she had to wait until a customer comes to buy something so she can open the drawer. I waited for a minute but there was no sign of any customer nearby and it was getting late. I asked her if I would buy something else would she give me some changes. She said yes. I had to pay another 20 yuan to get a bottle of water. I walked out the door, very sad and mad. They don't know what is customer service. Why don't they offer me the help I need the most? I hope they stop rubbing their customers the wrong way.

The consequences? I paid an extra 20 yuan (about US$3) to get some change to take a cab.

Asked barista for key to the womens bathroom, he said someone had it out. I waited 10 min and no one came out of the bathroom. Asked for help getting the door open. Barista told me, just give it a minute. I waited another 3 minutes and asked for the mensroom key instead. Barista told me we dont like to do that cos its kinda a pain. I told barista, not as much of a pain as having to hold your pee in for 15 minutes. Barista told me that if I had to go I should use the bathrooms of the surrounding busnisesses. Shoddy baristas, shoddy service. Don't patronize this starbucks.

Went to Starbucks yesterday, ordered a Peppermint Mocha, not only was the whipped cream on top flat, but I had to see two inches of the baristers butt crack while she made my coffee. Maybe I should have gone thru the drive thru, or just driven past!

Went to Starbucks, and the manager was slow-didn't smile, Several times hes been kinda rude. Also, cashier was called up to register-and she had coffee beans all inside and out of her mouth. She smiled and I could see what looked like ash or bean ash all over her mouth. It was a disgusting image. Then! When I order my drink- I asked for an upside down carmel macchiato-and they lied to me and said it was. When I took a drink I swallowed nothing but carmel and started choking.

Lost time and money. Unpleasant place to go to.

Stupid decision, Starbucks, not to brew decaf coffee for people on demand. Has cost my afternoon business.

This starbucks has the same rush rush baristas who seemingly would rather rush you thru their pay/order line than learn how to make a decent cup of coffee. Sadly, there is only one other coffee shop in my building, but I'm vowing never to return to this Starbucks after numerous times of paying $2.38 for a cup of coffee that tastes like hot water with a dollop of leftover coffee & milk.

will not return to this starbucks

I visit this Starbucks about 2-3 times per week, but plan to stop because of poor service. On 2/9/09, I ordered a Grande Green Tea Latte around 7:00am via their Drive-Thru window. It took more than 5 minutes to get to the window, I paid, and then when they handed me the drink they told me they ran out of syrup necessary to make for the drink. They offered to exchange my drink (which I had to do because it tasted horrible), but how can they run out of syrup at the beginning of the day?

On 2/23/09, I ordered a Grande Green Tea Latte again thourgh the Drive-Thru window, the service was faster, but my cup was less that 3/4 full and it tasted like it was missing the syrup again. Unfortunately, I did not taste the drink until I got to work because I allowed for it to cool down. Needless to say, it put a rough start on my work day when my drink wasn't full and the establishment gave me a drink that was missing a required ingredient. The service at this Drive-Thru is definitely the worst I've experienced. I also filed a complaint against this specific Starbucks location throught the Starbucks website.

on wed 02/04/09 me and some of my co-workers called in an order for some items,first they said that they didn't do call in orders so we went ahead and sent someone to pick it up.Two of what was supposed to be hot chocolate turned out to be straight coffee my frappachino was less than half way full,nothing but whipped cream every one was very unhappy!

You need to have a limit on the number of drinks that get ordered at your drive up windows. I sat in line for a long time waiting for 8 drinks to be made, only to get the order wrong. Then i had to sit there and watch them discuss the botched order. Meanwhile my cinnamon rolls where getting cold. On large drink orders, [they should] tell the people to please come inside for better service!

This is the first time I have gone to the drive up in chelan. My wife will never talk me into doing that on a sunday morning ever again! thank for listening

I attend college in Chicago and major in Art/Game Design. One late evening I took my homework to do at Starbucks so I could also enjoy their coffee. Hardly any customers were there due to the late hour, but a worker came over and insisted I leave because I was drawing *********** he said. I explained that it was just homework for my character design class and we HAVE to draw the human body for our characters. I was quietly minding my own business at a private table with no one around DOING MY HOMEWORK in a huge college town. He still kicked me out.

I was kicked out.

I was standing in a very long line looking at the muffins in the case. In the case, little fruit flies were flying around in the case. I mentioned to the lady in front of me and she told the counter person. They turned out the cabinet light and continued to serve muffins out of it.

I felt sick watching people order muffins as I sat there drinking my coffee. I am not sure if it was unethical but it was sickening.

On 1/24/09 at approximately between the evening hours of 8-9. We stopped to get coffee. First of all, my drink was not announced very well and another customer took it, however the bartistas were very accomodating and made me another one. I ordered a Vente Cinnimon Dolce Latte which was only 3/4 full its just a common thing this happens and 4.65 for a drink that not full tends to put a damper on the Starbucks experience when I'm willing to pay almost $5.00 for a hot drink.

But I also ordered a Vente coffee for my husband and he was drinking the coffee, as he got to the bottom there was at least 1/4 cup of grounds in the bottom. He spit out what he could if you'd like to see the remainder I could email a picture of it to you. This has happened at other Starbucks, but never to this degree. If you want to keep and grow the customer base its probably a good idea to get back to the basics of serving a good cup of coffee ground free and work on the details of customer service. Its not really much to ask especially for the money one puts out for regular coffee at Starbucks. Thank you for your support,

Not able to enjoy a full vente cup of Starbucks regular coffee and only received a 3/4 cup of a Vente Cinnimon Dolce Latte Skinny

A lot of people behind the counter, but NO one took my order for several minutes. Others were waiting behind me. FINALLY a man took my order, but got it wrong. An extra shot of hazelnut instead of expresso. When I pay dearly for my rationed 2-3 lattes per week, I expect to have good service and a correct drink. Usually, at this store in Greenfield, I DO get excellent service and drink. I don't know what happened today.

The incident occurred at the Starbucks on Maui in the upcountry Foodland store. I ordered 1 decaf vanilla late and 1 regular vanilla late. I was handed the regular coffee first then the decaf. The coffee cup was not marked, as they usually are. When I got to my car I handed one of the cups to my brother saying I hope that is the decaf. Since the drinks were not marked we tried to taste it but honestly could not tell the difference. Since my brother cannot drink regular coffee, I did not want to guess which one was the decaf.

I returned to the store and apologized that I could not remember which one was the decaf. She asked me what hand did I pick up the decaf with. I told her I couldnt remember (it was 6:30 in the morning and I had not had my morning coffee yet) She then said, "So we have to make it over again?" I was shocked. She was so rude. I told her I would appreciate it if she did. I reminded her that I was a regular customer who comes in every day. She rudely took the coffees and made new ones writing the word "decaf" in big letters across the top of the cup. This was blatantly sarcastic as the cups have this information and all that is required is a check mark, which is what should have been done from the beginning.

I thanked her for remaking the coffee and told her, her attitude was not very friendly. She commented "its not my fault you mixed up the coffee." Excuse me!!!! I asked to speak with a Manager. She said the Supervisor was on her break. I told her I did not care I want to talk to her now. I was told the supervisor left the store and will be back in 10 minutes. I wait outside the store for the Supervisor to return, only to see her appear from the office in the back of the store. As I am walking in the 2 girls are obviously telling her what happened and the Supervisor is smiling at them. I share my frustrations with the Supervisor who offers me a free drink. Give me a break. This is completely unacceptable. I have worked in the customer service industry for many years and have never treated a loyal customer like this. Starbucks just lost a loyal customer of 2 years who has spent thousands of dollars.

It was just happened yesterday morning (12/27/08) at Starbucks Coffee store located in the West Wing at MGM Grand Casino & Hotel in Las Vegas, Nevada. I went to the store for my lovely breakfast and when I tried to get the discount via my Starbucks Gold Card?, the cashiers (2 employees one guy and one lady) refused to take (slide) it and stated that they dont accept any discounts. (I was confused that if you dont accept the discount gold card, then what is the purpose for issuing it? Why people need to spend $25/year to purchase the stupid gold card that is not valid in every Starbucks store?)

I then ask them why they dont accept the discount gold card, and the answer is that We dont participate with Starbucks Coffee like regular outside stores; we only participate with MGM Casino? (Sounds funny although I dont really understand what they mean of participate or participation?, but I know the they wont take the Starbucks Gold Card discount for sure). However, when I paid for my breakfast via the Starbucks Gift Certificate, I surprised that they accept it. (It is very interesting that they can accept Starbucks gift certificate even though they are not participating with Starbucks Coffee like regular outside stores?). I also bought a Starbucks mug from the store, which I thing it maybe consignment.

There are two additional things that I like to mention: 1) When I ask the cashier a favor for heating up the bread (breakfast) I purchased named Cheese Pocket? just like what I normally did from regular outside Starbucks stores?, the answer is Sorry, we dont do heat up for customers?. 2) After I made the purchase, the cashier (a lady) didnt give me the receipt until I ask another employee (a guy) for it (and it is a duplicate one). My conclusion is The Starbucks Gold Card Does Not work in every Starbucks Store?.

I ordered a grande half/caff this morning. I was handed the drink in a timely fashion and proceeded to the condiment area. I looked, and looked again but could not locate any sugar. I turned to address the cashier, while waiting for her attention another (employee) standing in line asked what I needed. Sugar I said. She replied we are out of sugar in the raw. I said sugar period? She replied we do not have any suger at all. I asked why would you sell me a coffee, then tell me you have no sugar? She said if I wouldn't mind waiting for a few minutes she could run to the store and get me some. No, I replied, I do not have time for that.

I left my coffee at the table and headed for the door to wait while my wife's drink was finished. I again mentioned that you should inform customers of outtages so they can make a decision on what to pay for, not trap them after the sale. After a moment the employee emerges from the back with a 5 pd bag of granulated sugar, and ask me if this will do.

She then proceeds to pour sugar into a vanilla powder dispenser. I offer the sugar to a gentleman who arrived at the counter as I did, and painfully watch him try to pour sugar from a salt shaker into his cup. I guess my point is this. If you know you have no sugar for customers, and you know you have a 5 pd bag in the back, why not make the effort to save people time and make it available. It made me realize they have removed any form of sugar dispenser and replaced them with packets. (Or none at all in this case)

Just one more turn of the screw for a company that has lost it's way. My records show my wife and I spent over $700 at Starbucks last year. Adios Starbucks, I will spend that money elsewhere in 2009.

I purchased a hot chocolate at the Starbucks 12 18 08 at 8:15 and was givin a cup with chocolate all over the lid,I ask for another lid thinking he should have gave me another without asking but he did say that if he chaged the lids it would take out the whipped cream and I told him I did not care. I was then given another lid and then I left well as I took a sip of the drink he appartely did have the lid on and the drink spilled down my sweater. I was so frustred by then that I threw the cup away and went home.

I believe I am entiled for my returned money and cleaning if possible of my sweater. I am so aggrevated with the service at your stores here. I also had stopped at the free standing Starbucks at Alamance Crossing a week befor this time and the young girl working there got our order so screwed up that it was ridiculos and when we asked for a receipt she said I can't give you one, I just could not believe that a business such as your is run so very very poorly here in Burlington. Ugh Ugh Ugh I guess if I stop again I will have to start profiling the employes before I order.

There were 3 orders this morning. 1- a Venti Latte with cinnamon powder, which was written on the cup. But when the coffee was delivered to me at my work place, the cinnamon powder was missing. The temperature of the coffee was somewhat warm rather hot.

The coffe just does not taste right. I enjoy a nice hot latte with cinnamon powder sometimes with nutmeg powder too. I don't mind paying for the price IF it is made correctly.

Every holiday I order an eggnog Late and sometimes they are great however, as has happend the last 4 times, a majority of the time the egg nog is very watered down. I know this is a mixture aready made adhead with a specific ratio of eggnog to milk but why do I get 2 to 5 great ones per year and about 15 really diluted ones. What ever happened to the extra care and detail I thought was part of Starbucks M.O.?

This happens in the city where I like too so it seems to be a systemic problem. Sounds like a Doctor talking doesnt it. Any way, I think I am done with expecting something & then being let down. Thanks for the venting access.

I bought the goldcard 2 weeks before my birthday and registered it and put some money on it. On their site they make you put the birthday info in so you get that free coffee on your birthday. Well my birthday comes around, I go down to get my free coffee and I order it on my goldcard and guess what, NOT FREE. I complain about it and the barista says well just let us know next time. So I left, mad and feeling like Starbucks really got one over on me.

So I went to the Starbucks Goldcard site and filled out a complaint form. 3 days later still have not heard nothing back, so I just tried calling, but I guess they assume that complaints don't happen on the weekends because they are closed. With that they just lost a loyal customer, time to head down to the local ma and pa coffee shop because the overgrown corporation showed little concern for their customers and will lie to get them to purchase more things. I work in a call center and I made sure all my friends knew about it also - avoid the goldcard and if you can, avoid starbucks.

I went the Starbucks located in 100 Financial Center (655 Atlantic Ave. Boston, MA) for a cup of coffee. I placed my order and waited for my drink. I received my drink and as I was walking out I went to take a sip and noticed that the rim of the lid was covered in dust and fuzz. I thought to my self, ok the lid dropped, Ill just ask for a new lid. However, when I went to remove the lid I saw that the cup rim was also dirty. I assumed the whole cup was dirty, but at that point I could not tell since it was full of coffee.

I reported it to the manager and she did not even offer to make a new drink. I went to that Starbucks because it is inside the building I work in. But I guess I will be drinking the mediocre FREE coffee in the office, because that Starbucks will never get any more of my money. --- a dirty cup of coffee

I bought the gold card. It came up invalid after several attempts on line. I went back to the store and was told it was valid but call the main hotline. It was on a weekend but I tried-closed. I went to a second starbucks store enroute to some weekend activities. The store switched my card for a new one. However, now I have made three trips to get one card. This card did activate on line using the same steps previously used on the first card.

Had to make three trips to your stores to get one card that would work on line. Could I get a free coffee for all my time and effort? I was also told by your store in Kent that if I got the card I could get the first drink of my choice I wanted on the house. I was not offered any drink when getting my first or second card situation,when I worked that out. What gives? How can I get that drink now that I have loaded on some money, and been charged for the first drink on the card.

Election Nite: Starbucks advertises free coffee for people that vote. That is 'recalled', and anybody can get free coffee. That coffee was undrinkable. Muddy, coffee grounds horid. Rancho Penasquitos & I-15, San Dieg0

I ordered a blueberry coffee cake and the register lady said, "Oh my gosh I am so sorry but, we couldn't find any plates for you I know how you are with your plates, I looked and looked for one but, just couldn't find one, I know how you are and your plates. I don't even know this lady from before. I had a problem long time ago when I asked for one. I was like so shocked she said that this happened like over 5 months ago. Since, I didn't know how to reply and had to say something I announced in a low voice, cuz I felt bad for putting them threw all their troubles, that I said I didn't want a problem every time I came in. This other lady made me jump and was so scared to come back in when she unannouncely laughed and I felt ganged up because the register lady said, Oh excuse me I didn't hear you, and continously blinked her eyes.

One time I ordered a pastry and asked for a plate, I didn't know they didn't come with one. This time the two lady's hassled me about the plate. I ordered a blueberry coffee cake and the register lady said, Oh my gosh I am so sorry but, we couldn't find any plates for you I know how you are and your plates, I looked and looked for one but, just couldn't find one, I know how you are and your plates. I don't even know this lady from before.

I had a problem long time ago when I asked for one. I was like so shocked she said that this happened like over 5 months ago. Since, I didn't know how to reply and had to say something I announced in a low voice, cuz I felt bad for putting them threw all their troubles, that I said I didn't want a problem every time I came in. This other lady made me jump and was so scared to come back in when she unannouncely laughed and I felt ganged up because the register lady said, Oh excuse me I didn't hear you, and continously blinked her eyes.

I wouldn't have such a problem but I am mentally disabled and feel I already have a problem in coping with the outside world. These two sarcastic lady's made me feel that I have a less of a chance in normal society to accept me.

I saw that starbucks had said that they were giving a tall coffee to anyone that voted. I voted and went they said they weren't giving free coffee.

Hi.

A strange Starbucks experience today. I went into a Starbucks and ordered a coffee and when the guy went to get a regular cup a girl with short brown hair said 'give him this one". I asked about the cup and they said "she was the resident artist" and designed the cup. I thought nothing of it until I saw the cup in detail which I am enclosing pictures. How ridiculous?

Their new logo is a beaver and they promote using all the buffalo. And to "recylcle this for realzies"

What do you think? Does this happen regularly?

I have pictures to email too.

For over a year, I have ordered my usual Venti Vanilla Cappuccino's every single day from Starbucks. They always taste delicious, but my complaint is that I pay $4.23 per cup and end up with a cup 1/3 full every time. A cappuccino should be 1/3 steamed milk, 1/3 espresso and topped with 1/3 frothy milk.

So why is it that my drink is always 2/3 frothy milk with three sips of actual drinkable liquid on the bottom? If I ask them to fill it up to where it should be, I always receive a look like I am crazy.

Okay, I was at their Wilmette,IL store for 2 ruined drinks. The 1st drink(that I was at that Starbucks for back in July 2001)was ruined because I saw Starbucks putting the whole thing of caramel in that drink.

The 2nd drink was a cafe' mocha that I was at that Starbucks for back in Sept. 2001; I couldn't finish that cafe' mocha because it tasted like mud.

The Manager put a flat lid instead of a dome lid on the drink so he did not have to put as much whip cream in the drink, the glass leaked all over my pants on the way to the car and after I sat down in the car, the manager had really bad attitude when I asked about putting a dome lid on the drink with more whip cream and the leak in the cup. I asked for the drink to be triple blended. I watch the manager not triple blend and then when I asked him about it, he lied to me and said he had.

Had to miss an important business meeting because my pants were a mess. Had to have my pants dry cleaned.

I visited the Starbucks, Greensboro, NC Sept 27, 2008, about 2:40 pm. and ordered a Grande Chai Latte with Skim. I can't find the price online, but it was something around $3.60. I gave the cashier a $20 bill. Being stupid, I did not count the change, or looked at the bills, except for the $10. I dropped the coins in the tip jar, and put the bills in my pocket.

Later, when I needed the money, I found that the $5 was missing. So she gave me the change, a $1, and a $10, and kept the $5. So I paid about $9 for this drink. I don't know if this was simply a mistake, but I think maybe it is a usual thing, when they can get away with it, so easy to do, and very much a salary bonus. So I, not a frequent Starbucks patron, only going when I feel I need a treat, feel I have been very much been taken advantage of, and may further restict my visits.

I am out $5, and have a foul taste in my mouth about Starbucks, which I have not visited, until today, for a long tim.

It was almost midnight on Setember 13th, 2008, when I pulled up to the drive through at starbucks in front of the Statesboro Mall. All of the lights were on and I could see people moving around inside so I thought the store was still serving. I sat there about 5 minutes and then this girls voice say Mam, if you come back in about 6 hours I'll be glad to take your order. Then I heard someone else laughing in the background.

Well, [Starbucks] just lost a customer, and a good many more who have been shopping for coffe there because [the] employee was a smart [alec]. She could have said I'm sorry we are closed that would have been sufficient, but to make the comment that she did was unnecessary and insulting. I think she should lose her job because she obvisuly does not have any customer skills or she has total disregard for any customer who might buy in the future.

I've spent almost $900.00 since that store opened purchasing coffee before school, after school and on the week-end since it's opening. I will not spend another dime at that store or any store in Statesboro.

I have a starbucks next door to where i work, very convenient for a quick lunch. I usually buy the yogurt parfait. Today I went in to buy one and noticed it was 1/2 the size as it usually is and went up in price $3.25. I asked the kid at the counter and he said no, i don't think so? I said yes they did, i buy them all the time.

I think Starbucks is a total ripoff, the staff is RUDE! Rather than wait on you right away they're usually goofing behind the counter. They also take FOREVER getting your order. pay WAY too much money for 8 ozs of yogurt, sandwiches are outrageous, the pastries half the time are dry.

Immediately I linked the taste and appearance of it to be mucus. I know this was mucus from spit. I didnt think to save it and it went down the drain as a whole without dissolving. It has been one of the most nauseating experiences I have ever encountered. I immediately called the store manager, he took my complaint but I just felt I needed to do one separate. I dont think I will be ordering my fav. drink or anything else from there ever again. I still feel ill about the whole expierence.

Totally felt nauseated all day. I chosed not to have anything to eat or drink for the rest of the day. It was a very unpleaseant expierence and even though the manager tried to tell me it must've been banana goo from a previous frap, I still didn't buy that. I know what it was, I tased it and I will never forget I had someone elses spit in my mouth!

I then decided to call and ask her for her manager's #. She hung up on me 6 times after that and would not give me any #'s or names of her superior. The last time she answered and stated that I was getting the employee I asked to speak with in trouble. I am a regular at starbucks but after this crap I will go It's A Grind. I purchase coffe drinks 5-7 times a week too!

Walked into buy a cup of coffee today and the guys working behind the counter were talking about herpes. Normally I wouldn't care but it just seemed to be not the place or time to be talking about the subject.

Made me feel really uncomfortable and not wanting to go back to Starbucks.

Ordered two dopio machiato coffees, however I don't drink milk unless is whole, starbucks made the change to offer two percent. I requested the barista to give me whole milk, instead she humilliated me in front of all in the store that she could not remember that request and if I wanted a change that it needed to be deal with the cashier, there is no sign in there that you can't speak to the barista. If that is the policy then so post it. I dont need humilliation from anyone, I'm a paying customer

I asked for my money back and left

I stop at this Starbucks quite often. They have NEVER treated me nicely but the location is too convenient. I am sitting here at 3am in the morning because I stopped there last night and asked for a decaf cafe americano. I told her to make sure it was decaf because it was late. She said, no problem do you want a double. I said sure. Well, it couldn't possibly been decaf because I am totally wired and awake. I will be dead at work tomorrow.

i have been a starbucks customer for ten years, i pulled into the drive thru about three hours ago. After waiting 10 minutes in line behind 5 cars i thought hey i am not lazy i ll just park and go in. I looked to my left and thought the parking lot was adjoining. I then proceeded to high center my lexus on the curb. i had to call a tow truck. This was a dumb mistake on my part, however aftre talking with employees and it came to my attention it has happened many times. while sitting there a person cannot see the high curb. there are no poles or sign to help the consumer out, an easy fix.p> I would have dropped the whole situation but i don';t want another patron to wreck their car, so i contacted the store manager. I thought starbucks mission was to keep customers. Not this manager, Todd Jefferson. He basically told me there was nothing he could do, expressed no regret, acknowledged it has happened before, but oh well go ***** ********. I thought perhaps he could reimburse me the 75 dollars for the tow truck or just offer a free cup of coffee, but no. It is apparent this manager cares little about customers.

My daughter decided to treat me to a unique experience around 9 a.m. this morning. Unique it was: the two baristas were slow; one was on the phone more than necessary and taking care of drive-thru orders. The other one was overwhelmed and it took him 30 minutes to get one order of coffee.

After 10 minutes I had to ask what happened to my Caffe Mocha. He apologized and finally made it. It took 40 minutes for me to get my coffee! Incredible! My daughter apologized for what she thought would have been a treat. And to top it off, some guy walked in and picked up the entrance mat, rolled it and took it to the back. Then he came back a few minutes later and shook it open. I was disgusted by that action which took place about 3 feet from our table. Unsanitary! -to say the least. I always thought Starbucks was top of the line, and never went because I had heard it was pricey, but to people my age (69) who happen to be more discretionary, it apparently rips off the young and ditzy.

I can't say anything nice about my experience with Starbucks: either for service or sanitary conditions.

For the past several years I've stopped in to a Starbucks in the afternoon for a cup of dark-roast coffee. A few weeks ago, I was told that Starbucks no longer brews dark-roast coffee after 12:00 -- a corporate wide decision. The young woman behind the counter told me that Starbucks had decided coffee drinkers didn't need the extra boost of dark roast in the afternoon and that the Pike's Peak brew would be sufficient. Since when did Starbucks decide they could dictate what roast I want or need in the afternoon. Sorry, but I prefer dark roast and will now look to other coffeehouses to satisfy my afternoon fix.

Found a hair inside of a rice crispy square.

It's a little gross and disturbing.

On 3/15/08 I was at the Starbucks on 42nd street a block away from the west side highway. I saw a long line outside the bathroom. I bought two cups of coffee and stood in line to use the restroom. I waited for around 10 minutes. Few people went to the counter for the keys. But they never helped us open the bathroom. After a while a few European customers started complaining. The three girls at the counter started shouting, saying we don't like being disrespected. How ridiculous is that? Here are people waiting to use the bathroom for a long time and when they start to complain they feel disrespected. Starbucks needs to do something about the three girls that was working that Saturday between the hours of 11am to 5pm.

It is not always physical and economic damage. Some times it is the emotional damage and time wasted.

Loss of confidence that I can get what was promised

On Dec. 7 of last year my husband and I were on our way to see our son and family in Rocklin, CA. About half-way there we decided to stop for a stretch and a coffee. We took the Fairfield exit off of Interstate 80 and saw a Starbucks, decided to stop there. While my husband bought our coffees, I decided to use the restroom. There was another lady waiting behind me and we talked and waited for the room to vacate. No one came out, so I knocked and received no answer. The manager came and opened the door for me. I used the facility and tried to leave the room but the door would not open. The button on the door was up, but the door would not open. I talked through the door to the lady who was next in line and she said she would let me out - but could not open the door from the outside either. She got the manager again who came with the keys: she could not get the door to open either!!

Next she came with a screwdriver and removed the screws from her side of the door - nothing. She passed the screwdriver under the door to me and I removed the ones on my side - but nothing. The door would not open. At this point I was feeling a little claustrophobic and asked her to call the fire department to get me out. She said they were trying to locate a locksmith to come out. Well, no locksmith would come out on an emergency call as they were too busy. After an additional wait, the fire department finally came and released me. I had been stuck in the unpleasant smelling bathroom for 45 minutes! My reward, after being released - they gave me a HOT coffee that we had already paid for but had gotten cold.

My husband has had numerous situations where either he had to wait for coffee to perk, been given the wrong one, etc. and our local Starbucks have always given him at least a free cup of coffee or a coupon to get one on his next visit. I feel I was inconvenienced a lot more than just waiting for a pot of coffee to perk.

I recently learned that Starbucks does not and will not support our troops by sending them coffee.

Because of this, I will not purchase any coffee and/or related products bearing the Starbucks name.

When using my debit card, how much and for how long does the Starbuck's company put a hold on a portion of your checking account? I nearly had a NSF because of this.

I just bought a starbucks thermos mug about a month and a half ago while on vacation in the USA. A shiny green mug, paid about $16.00 for it, which is quite a bit. Yesterday I noticed it had split on the side and can not be used. HOw can this be after such a short time. I need a repalcement,or my money back.

They said I could not get a refund nor store credit..either i had to exchange or out of luck...I didn't want another copy..I would have taken the store credit, but they refused.

I'm (was) a regular customer who ordered a latte at 12:50pm on Tuesday, 12-19-06. A woman next to me got handed her coffees over the ordering counter instead the hand out counter. In the course of it, the Starbucks employee spilled an entire cup of hot coffee over my right leg. I ran into the bathroom to get cold water since it burned like hell. When I came out, coffee all over my (white) pants, socks and shoes, Candice made me pay for my drink without any comment. My co-worker organized some ice for me.

The floor was being mopped. I asked Candice how I can go about getting my drycleaning paid for. She responded that the store does not pay for dry cleaning since (direct quote we are a restaurant and we spill coffee over people all the time. She mentioned that she gave me ice as if I owed her for it. She then also handed me a free-drink coupon (hey, I don't want to go back). When I asked for the manager, I was told there was no manager there. When I asked for the name (twice), Candice refused to give me a name or phone number.

After my insistance, she wrote down my name and phone number for the/a manager to call me. Nobody called. I had to go back straight to work for 4 hours in my soiled pants smelling like cold coffee, putting ice on my foot and dealing with clients at the same time. It was the most upsetting incident I ever had in any restaurant of coffeehouse.

I ordered two venti frappacino's without whipped cream (as my daughter and I are allergic to whipped cream). The representative made them with whipped cream, then realized the mistake, scraped the cream off and handed them to me. This was very unsatisfactory. I felt she should have made two fresh drinks.

Cups leak. All Starbucks cup leak by design. The cups leak at the seam due to the inability of the lid to seal this discontinuity. Additionally, the sip opening allows coffee to splash out.

I get hot coffee on my hands, clothes, desk and car interior. I have to pay to have my clothes and car interior cleaned. It is a shame that a permium product like Starbucks uses a decidely inferior cup to package their product. The cheap coffee at the corner gas station has a superior cup and lid combination.

DEMANDED TIPS FROM ME, THEN MADE ME WAIT UNTIL MY COFFEES WERE COLD AND MELTED ( I HAD 20 OF THEM). They have yet to address the problem, the store still demands tips!

Starbucks has an ongoing leak issue with their large (venti) paper cups. One in sixty of these is manufactured in such a way that the inside unfinished edge absorbs coffee like a paper towel and spits it out from under the lid. This is not a drip or two, it is a serious leak that makes drinking your morning coffee impossible and dangerous. I thought I would solve the problem by having the drinks "double cupped".

I discovered this morning that the drips actually end up rolling down the inside lip of the top which is wider than the lip of the second cup. Same problem... They HAVE to be aware of this problem. It's happened to me over 6 times. I can't order coffee anymore from the stores because the risk is too great and could create a car accident.

Hot coffee on my hands, clothing and car seats.

Starbucks offers Power Up feature on all Frappuchinos. This is a mixture of protein and vitamins. Health news is saying that coffee makes vitamins non-absorbing. My complaint is that Starbucks mixture does not do what it is supposed to do.

I think Starbucks should take news like this more seriously. My frappuchino doesn't do what they say its supposed to do. And I think a letter from consumeraffair.com can speed up the process. Now that they are aware of the problem.