Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Joel of Los Angeles, CA October 31, 2009

This morning, like every other morning, I ordered a Venti Ice Coffee with EZ ice. The person doing the preparation added water to the coffee so it would be topped off with very little ice added. This seems very cheap on Starbuck's behalf. Time to go to Peet's.

Debbie of Struthers, OH October 21, 2009

My local Starbucks recently went smoke free even outside on the patio. The day after they made this decision, my sisters and I met up like is our normal habit when we all happen to be in town. There on the patio was ONE table with a No Smoking sticker on it. It was the closest to the door, so we thought it was only that table. We sat down and hung out and a third sister joined us.

A little bit later, there was at least four people outside smoking, which was not unusual to us. Most of them were guys standing around talking. My sister, after seeing them smoking decided to smoke. It was then a tall man comes out and rudely singles my sister out and tells her about this new "smoke-free policy". This was about two weeks ago.

Today, me and this same sister came into the same SB. We had her two kids with us. No cigarettes, not even thinking about them. There was only two people in line and as we go to get in line, this rude man says out of the corner of his mouth, "Here comes the smokers," with is kinda half sneer, half warning to coworker. I had been branded a smoker, and I don't even smoke! In fact, I am the one gathering everyone there in the first place! I immediately addressed him and as he stuttered and stammered around, I said "are smokers also not allowed to drink your coffee?"

What kind of wierd people think that because they serve coffee, they have the right to have and attitude towards people who are different or not politically correct? I will not go back to that Starbucks. This one man, too old to even work at Starbucks, thought that he had a point to prove. And he did, Caribou Coffee has much better and friendlier service.

ranjeeta of bakersfield, CA October 7, 2009

My school is at center drive in Los Angeles & Starbucks is right across the street. I left my school bad by mistake at starbucks. I realized it after I reached San Diego ( Approximately 2 hours). When I called them they said that someone had already claimeda black bag. Without even verifying the identity they gave the bag to the person. When I called they told me that it was not the same bag as they said it was a small bag. This was very disappointing to me as I thought they would be responsible enough to check the identity of the person before handing over the bag to her, As it is very close to the school, we always go there and thought there was some relationship that has been built up. But i was wrong. At least I expected them to give me the correct information so that I could have tracked the person. But even after committing the mistake, they never thought it was important to tell the truth. Trust is completely lost.

Nicholas of Colo. Spgs. , CO October 7, 2009

A coworker and I waited in line as we noticed free samples of a new instant coffee product were being disbursed to customers. The Barista and my coworker were engaged in a friendly conversation, they were discussing the new Instant Coffee and if we would like to try a sample. The Barista at the register looked to the manager, Lisa and asked if my coworker and I could have one of the free samples. Lisa looked at my coworker and I and stated, "No, not for them. We don't have enough." She had a bag in her hand, filled with free samples.

What intentions did Lisa have with this bag of free samples if she didn't have enough to give to customers? Why is she being selective with who receives the Free Samples. Everyone from my office stops by this location, we are all regulars at this Starbucks. Not anymore. I will let everyone I work with know how Lisa decides who is worthy of free samples. This may seem petty; I don't need a free sample but the fact she looked at my coworker and I then deemed us as unappreciated customers or perhaps not as worthy as other paying customers is my motivation in writing this complaint. The employees at this location seem to judge their customers worth... but on what, who knows.

martin of lonodn U.K, United Kingdom October 5, 2009

it was on the 5th of october 09, i was already in a bad mood, just trying to get a decent cup of coffee, so i dropped by starbucks, ordered a tall latte, and realized the women that was preparing my coffee was wiping her own nose with her bare hands people, i let it go the first time but shes done it again, and thats when i just asked for my money, and she was so embarrassed that she shouting the whole time, so i lost my cool, and im trying right now to write a complaint about that disgusting staff member and asked the manager but wasnt very helpful, he gave me a phony number, tried calling the number on the yellow pages but its out of service, but i can assure you that thats the last time im going to starbucks... what happened to the old american saying about the COSTUMER IS ALWAYS RIGHT....

English of houston, TX October 3, 2009

10/03/09, 7:31a.m., store #06486. Why am I leaving this store carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, I've been forced to buy the display coffee press and walk out like a thief who's just shoplifted because Starbuck employees couldn't be bothered to serve me properly.

Three Starbucks employees, (no other customer but me), and not one of them can exhibit any modicum of respect? No greeting when I entered. They simply can't be bothered to attend to this sale correctly. It was all too much effort for any of them to respond to a customers needs. One of the female workers actually rolled her eyes when I declined a coffee sample, rolled her eyes! The male employee had to say to her, "She said no", (talking about me whilst I'm standing there!) and then laughed.

This isn't a laughing matter. Their behavior is rude and unacceptable. My day shouldn't start off with rude Starbucks employees treating me inappropriately. Bag my product. Get a non-display press from the back. Care about customer service. Starbucks won't care, (I've read the complaints and blogs about how unresponsive this corporation is), but now I will boycott their stores and spread the word about their rude service. Shame on Starbucks for not providing better training and expecting excellence from their employees.

Adrian of Buenos Aires, Argentina October 3, 2009

I entered that specific store at W39 and 8 av. in Manhattan, and before queueing Ive asked the manager if they were serving Coffe Press (to share as it is advertised)he said YES SIR, so I've waited. After charging me 4,14 instead of 3,80 he showed me the "french press" and Ive said that it was too small for two. He said "oh no Sir, this is the press we normally use". Of course the press was too small, it was only for half a tall cup, so he ordered the other guy to make another one, but firs they ve pured the coffe into a cardboard cup, because they said that that was the only press they had. So the coffe was TERRIBLE, mine was cold and tasted like petrol, my parnter's was like a strong tea, and to end it up, I went to the restroom DIRTY, SMELLY, and worse of all WITH NO SOAP AT ALL... Pls if u like coffee and u like Starbucks DON'T YOU EVER GO TO THE ONE IN THE W39 AND 8 AV. IN MANHATTAN... NEVER!!!!

David of Sanibel, FL September 27, 2009

While in the small Starbucks in Naples, the staff were yelling at each other (not angrily) so loudly that I couldn't enjoy my drink, which was to rest and stimulate me for a long drive. I had to leave to find soome peace. It was at 5 PM.

Christine of Orange, CA September 24, 2009

On 9/19/09 two gentleman in front of me each bought a cup of coffee and went to seat outside, a few minutes later one of them went inside to use the restroom and Sterling the manger proceed to tell him he could not it was for paying customers only and refused to let him use it even after he the gentleman explained he was. The gentleman went back outside a few minutes later the police arrived and questioned the man a scene was made because Sterling thought it nesscessary. mind you the gentleman is considered homeless but was clean and neatly dressed . No need to make a fuss and be rude and prejudice. So all of the customers outside stood up for the gentleman and the police left we all apologized for the behavior of one man who apprently has a problem with his fellow man and common decentce

Susan of Colorado Springs, CO September 21, 2009

Sitting inside of a Starbuck & was heading back to the vehicle. The wind pickup one of their gr umbrellas and went thru my frt windshield-pole 1st. Entered driver's side, shattering windshield, sratch driver's window and dented door. (had camera so pics were taken of vehicle and employee taking pics of vehicle). Shift mangr called corp and Jennifer fr corp gave me case # and Fax #. Said when "I" get everything repaired and submit receipts, they will "consider" reimbursement. I asked if they were going to assist me as it was late and the vehicle was undrivable. They said "NO". It was all up to me.

1st had to find a glass repair company and they couldn't repair it til the next day. I had to find a rental car and my own means of transportation. This took several hours to accomplish. Next day Ryan calls and said the same that they will "consider" reimbursement upon receiving receipts. That same afternoon, I received a call that my windshield was fixed but they couldn't get all the shattered glass clean and recommended that I get it detailed. I had to return the rental and get transportation back to my own vehicle and get it to the company that could do the detailing the soonest. On my way to the detailing company, I noticed a light on in the dashboard that was never there before. Between getting this lite checked and having the detailing, I was without a vehicle for many hours again.

Ryan called again and I explained that I wasn't going to be able to get everything fixed immediately due to my financial situation. He said that if I submitted receipts of cost that they would accept them. I finally was able to submit receipts and a letter explaining that I would very much appreciate compensation for all the time and gas to complete necessary repairs. Ryan calls back and says that they will "only" pay for repairs and that the company policy don't/won't pay for any inconvience.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |