Papa John's

It tasted like the crust was pre-made then reheated. Crust was not crisp and crunchy, but dry and overcooked and rubbery. Very greasy, no flavor. One of the worst pizzas I've had. TV ads are a joke. Advertised a two topping pizza for $10.00 but really cost $14.38. They delivered so quickly I was impressed, but then realized upon tasting it, that it must have been pre-made then reheated. My $14.38 went into the garbage.

I ordered their $12 special pizza and when I got to the Oxford, AL store, they said I needed to pay $13.75. Well, I said, "That is too much." Oxford, AL has a 10% tax rate and that should only come to $13.20. What is the other money for? Well, it took a while and the manager had to come over to see what he could do to fix it. What is happening is the special deal is not taking off enough money to come up with the correct price. So I said, "Well, you can get the extra money from other people, but not me." The manager said, "Well, I did not know this was happening." Whether he knew or not, people are paying too much, and I bet I have paid too much in the past and did not notice for being in a rush to eat.

I want someone to look into this and see if it is not only happening at this location, but all over the US. Then that means Papa John's special deals are not really a special price, are they? After waiting for about 5 minutes or more and my pizza now getting cold, I only had to pay $13.20. Again, how many people are paying the extra $0.55 for this deal? I think it is something to look into.

I had been seeing on TV about the new chicken wing pizza and decided to give it a try. I also ordered another large meat. There was not enough chicken on the entire pizza for 2 slices of pizza. The same for the meat pizza. I spent a total of $21.60. I would like my money back. I will not go to Papa John's again and your company needs to be fined for false advertisement!

I ordered an All-meat Pizza online while I was at work. When I finally received my pizza, it was The Works Pizza that I didn't order. I tipped the female driver 2 dollars. When I called back to the Court Street location, Bill the manager was very rude and sarcastic stating, "Well, we're going to need our pizza back untouched." Just trying to be funny I assumed. He sent another driver to bring my money and they failed to bring my tip. I am past angry at their actions and I'm thinking about taking legal action because they were all very unprofessional. I'm mad as hell!

I've been buying Papa John's pizzas since I was a youth! It's my fave. So I saw a special on a new pizza and I decided to go buy it! I get there and order it the way me and others wanted it! I got the pizza and it was wrong! So I didn't panic. I just called back and I got put on hold for over 8 minutes. Then I had to explain to the manager 1000 times the situation. So after hearing his attitude and all he finally says is he will make it over. So I went to exchange and he messed my pizza up again, making it with no pizza sauce at all to be funny, I suppose! So I called and I could hear the nasty attitude and him laughing about it like it wasn't important! I'm so dissatisfied and upset for the first time with Papa John's! This happened in Macon, GA, at the 478-784-8600 location.

I ordered a pizza at 4 pm to be picked up at 6:15 pm at the store in Mount Prospect at Golf and Busse Rd. When I picked it up on time, it was so dried out and overcooked. I called the manager at the store. He offered to make another pizza for me. This was not acceptable to me. I asked for a coupon for another time, but he said he could not do that. I have had other pizzas there that were delicious, but not this time.

I am a little disappointed that my complaint has not been addressed. It has been almost a week. I still have the piece of what looks like a bone fragment found in a pizza, but it is beginning to dry out. It seems to me that there would be more concern.

I went to buy a pizza from Papa John's and when I was biting into a slice, there was a big piece of spiral metal inside, under the cheese where the tomato sauce is. This was at the Papa John's 301 W Las Tunas, Dr San Gabriel, CA 91776. I would like to know if something can be done about this as I still have the piece of metal that was found inside the pizza inside a zip lock bag.

Large supreme pizza - The order was made at 10:18 PM on 04-17-12 and was not delivered until 11:33 PM. The pizza was cold and not crispy, was not cooked done for a thin crust. I was very disappointed on quality of the pizza and the amount of time to get it to my home that is only 3.4 miles from the store in Princeton, IN 47760. I would greatly appreciate any response from your company as all of my family in this area order from your Princeton facility.

I ordered a pizza online today at the price of $15 and change, and was charged a delivery fee. I made the order at 11:10 and called at 11:55 to see if it was on its way. I come to find the pizza is not only still in the building, but won't be ready for another 15 minutes. I then asked to speak to a manager, who was not in yet. I was told to call back in 15 minutes and when I did, the manager still wasn't there. I ordered this pizza at 11:10, it is now 12:30 and it still hasn't left the store. I am disgusted at the slow delivery service, as well as the fact that I have already been charged full price and a delivery fee for food that I have yet to see. The manager also hasn't showed up at the store yet, which I feel is ridiculous. I do not want to give my money, time or good word to a company that cannot provide the service that they so proudly claim. If you cannot provide the service that this company struggles to claim, then don't bother saying you can deliver at 11. It's really disappointing.

I ordered 2 pizzas. I am very disappointed with the thickness of the crust. I have had your pizza several times and the crust was a lot thicker. This crust was like a thin pizza. I called and complained. They said that nothing has changed and offered me another pizza, but I refused.

I placed an order to Papa John's online on April 1, 2012 at 6:45 pm. I was told my order will be here in 30-40 minutes. I waited 1h 30m and I called the store to see the progress of my order. At that time, I was told by the manager, Tony, that my order was on the way. I waited another 30 minutes and called back and Tony said that the order just came out and it was leaving now. I agreed to wait another 15 minutes. Twenty minutes later, I called back and told Tony that I would be leaving my house soon so I wanted to cancel my order. He said I couldn't cancel it because it had already left. I waited another 10 minutes before I finally called and demanded he cancel the order because I was walking out my door. Four days later, I called customer service and was told to call the store and make sure the order was cancelled and not marked as delivered. I called the store and the manager told me to wait at least 7 days after my order to get my refund. Today is April 9, 2012 and I still haven't received my refund. I would like a full refund as soon as possible.

I recently agreed to participate in a survey Papa John's offered. In return, I was told I would possibly receive a $100.00 Papa John's certificate. I found the questions to be very personal in nature, ones that I'm sure my answers were sold to businesses that matched my answers. I feel that I have been "duped" by Papa John's and it came as a big surprise. I never would have thought Papa John's would take part in something like this. I am more than disappointed with Papa John's!

Papa John's has the worst service hands down. I ordered a pizza that came completely wrong and they said they can't do anything about it.

My pizza was an hour and a half late and the pizza place is just around the corner literally. When I called to figure out why it was so late, all they could tell me was that it was on the way.

On Sunday April 1, 2012, I ordered 2 pies, one was a buffalo chicken pizza with no onions. Well, I received the pie and my child bit into in the pie - it was filled with onions. When I called, the young lady was pleasant and tried to the best of her ability to resolve my problem. The young lady called me back and informed me that the driver would not be able to bring me a new pie and pick the old one up, so I asked her if I could speak to the manager. She said sure. I was on hold for about 6 minutes. Then I was hung up on. When I called back, I was able to speak to the manager and asked him why I wouldn't be able to get another pie. Actually, the pie I originally asked and paid for. He replied by telling me I can order another one and he would take 25% off and I replied absolutely not. Why should I be accountable for one of your associate's mistakes? He informed me that I sounded ridiculous and told me that the only way I would get another pie is that I come down there and get it myself.

He also told me that he didn't have any drivers. I told him I will wait. When I said that, he said again that I sounded ridiculous and hung up on me. So I went to the Papa John's store located in 335 St. Georges Ave. in Linden, NJ 07036. When I got there, the young lady clearly already knew who I was because he was yelling and making a scene before I got there. So I asked for him to come up front since he had so much to say on the phone. He came up front yelling and screaming, "Get the ** out of my store!" Repeatedly, he yelled that and he called me fat **. That's when I got up in his face and pushed him. I asked him who he thought he was talking to. He said, "You, you fat **! Now, get the ** out of my store!"

When I refused to leave, we both called the police. They asked what had taken place. I told them. Meanwhile, he's still screaming and carrying on. So my question: is this type of behavior is supposed to be okay coming from a store manager named ** (if that's his name) to conduct business as well as conducting himself with a customer? This was my first and last time ever dealing with your store again. I've called several numbers at the corporate office and as of now, no one has called me back. I'm very disturbed by this!

This is an eye opener.

1. If you live in a neighborhood or apartment complex that is not serviced, there is good reason for it: crime, robberies, etc. This has nothing to do with race, although in some locations one may be more dominant than the other. This is not a factor. If drivers are frequently harassed, management will, with much consideration, choose to not deliver to certain locations for the safety of their workers. Be active. Report your neighbors if you know there is a problem. Help reduce the crime and get your area back to a safe zone.

2. Late deliveries: no manager at any restaurant can have 100 people on staff. Just in case they get overwhelmingly busy, sometimes during high demand situations the staff is doing everything they can to get you your product. They don't want it late anymore than you do. Late means no tip and they work off of tip-based income. But if it is later than the quoted time, a responsible manager will discount or even free out an order if the customer has been waiting for a more than reasonable amount of time. If yours didn't, then, yes, you were not taken care of as you should have been. Your complaint is valid.

3. This is a biggy: when your order history is loaded with free orders and you haven't actually paid for a pizza in a long time, you will be considered a scammer. It happens all the time. I myself have had customers come in place an order, had it read back to them and still left and called to say it was wrong—they ordered something completely different and wanted free pizza. When you do this often, it's a red flag. When the sec camera has audio, we review it to confirm you ordered exactly what you got. It's not rocket science to figure out what you're up to and any business has the right to refuse service to anyone (such as, if a genuine mistake has been made that is obviously the store's responsibility to correct).

Conclusion: if you have a real problem, make a real complaint. If you are a scammer, here's a thought: if you want something, pay for it. The ones making it for you pay taxes so you can have your nice government-provided home food and healthcare provided for. You don't take anymore out of the working population's pocket than you already have.

I called the store in Hendersonville, NC to ask if they would honor an internet special and was told I would have to order online which I tried to do, and it would not let us order the two pizzas for $20.00. As I ordered one, the other would click off. I called the store back, and the manager said I could order there. I ordered a meat pizza and a works pizza. He would not take the order, saying that was not on there. Actually, it is advertised with a picture of a works pizza. I'm fed up with problems with Papa John's. I do want something done about this.

I just want to say I went to your Willoughby store in Willoughby, Ohio and ask them to make me a small pizza with a thin crust. Normally, they couldn't make it unless it was a large pizza. The pizza was so good. The person that made the pizza did a great job. I ate the whole pizza. That's how good it was. The service was excellent and they need to be rewarded. They walk the extra mile to satisfy their customers and I like that. I will be going back tomorrow. What a great job they did.

I was sent a coupon code for a Super Bowl special (free large 2 topping pizza and a 2-liter Pepsi Max). I couldn't get the code to work nor could my 16 year old son. They said they couldn't take the code over the phone but gave me a toll free number to call. The number was busy for 20 minutes, so I gave up. I wrote to them from their "contact us" on their website explaining the situation and saying I'd never spend another dime at Papa John's. That was weeks ago. I never heard a word back from them. Apparently, they don't care if they lose a customer—strange in this economy.

I ordered in the Willis Avenue, Williston Park LI store #3163, based on an email received a few hours before and found out that the offer had to be ordered online. I told the counter person that I was unhappy because that fact wasn't obvious from the email. She was angry that I made her think about what she was doing because she was downright nasty to me at the counter and then to top it off, she made sure that my order was wrongly prepared and I didn't know that until I got it home.

I wrote to Papa John's corporate and they told me that they were sorry and that the franchisee would be in touch. You can guess how many times and how quickly I heard from the franchisee. None! This is proof positive that Papa John's could care less about the customer. I've heard these types of complaints about them before and never paid them much mind. I know better now.

Racist comment was made where I live. About a month ago, I called to order a big meal which consisted of about $50. When I asked the lady to repeat my order for conformation, she denied my request stating that she thought I was joking. I argued with her that I wanted my order and this wasn't a joke. She then forwarded my call to the manager who said the same thing. I just hung up and ordered somewhere else.

Another incident was when I had wanted to get food at around 8 pm. I took my order and then they asked me for my address. When they found out where I lived, they said they will not deliver in that area. I asked why and they said that the young black people robbed them a time or two. When I asked to speak with the manager, she was a rude son of a ** who would not believe what I told her and hung up in my face. If they don't like their jobs, they should not take it out on the customers who are actually helping them keep their job. Rude establishment in all Papa John's! ** better pizza; you need better customer service. But like always, this will not be heard or seen by any of the CEOs, so does this really even matter?

It took an hour for the pizza and chicken strips to be delivered. When the very young female driver finally got here, she had only the pizza in her hand. It was not inside the keep hot bag and was cold. When I informed her I ordered chicken strips too, she said, "Oh, yeah. I left those down in the car," and just stood there. When I asked her if she would please go get them, she acted as if I'd asked her to murder someone. I normally tip very well (at least $5), but that little girl got only $2. If I had had exact change, she wouldn't have received a cent. I will not be ordering again. By the way, the total I spent and normally do spend was $35.62. This was at 11:40 a.m on the 11th from the Plymouth store. It says on the box the place is "managed" by someone named Cariel.

I ordered from the Papa John's in North Miami about a week ago. The pizza I ordered was not to my satisfaction and was badly prepared. I spoke to the manager and he assured me that I have a store credit that I can redeem at any time.

I called that night to redeem my store credit and I was rudely greeted by another manager who refused to redeem my store credit. He gave me a sad story about I needed to know the name of the manager when that was not told to me when the credit was issued. Then he tells me that he does not know the managers that work in his store. I would never order a pizza or do business with Papa John's again. They need to send their employees back to training and learn how to treat customers when you want their business. I am unhappy and angry and I felt going up there and doing something about it. They need to be stopped.

We had an order of cheesesticks and cinnapie. We were told that the wait time was an hour. Being it Saturday night, we understood and accepted the wait time. It is now midnight in Saint John, New Brunswick, Canada and we just got called by the driver stating that she was on her way. We had to call the store at least two times and were told both times to wait another 10 minutes, plus another 10 minutes. We waited for an hour and a half for a "pizza" order that is getting out of hand. There definitely will be no tip this time, nor any other time. We will surely reconsider ordering somewhere else, instead of a store that doesn't take care of customers--and lies.

I had ordered a pizza, onions and green peppers and beef on all the pizza. The pizza was cold and you didn't even see the meat or the vegetables, and the wing was open and not sealed.

I ordered a pizza at 6:45 pm. I received a confirmation e-mail that the pizza would arrive in 30-40 minutes. At 8:00 pm, the pizza was still not here. We called the store and they said it was on the way. At 8:30 pm, with 2 hungry children under the age of 4 and past their bed time, we kept waiting.

I called and spoke to the manager, Beth at the Humble store, she was very snippy & said she has no idea why the e-mail said 30-40 minutes because they were telling everyone an hour. Last I checked 8:30 was past an hour. Our pizza finally showed up at 8:46 pm, two hours late. The pizza was cold (and horrible) and the drink order was wrong.

I told the driver to remove the tip and I adjusted the balance, but evidently they ignored that because the amount that was charged to my credit card included the tip. I will never order there again. We were not offered a discount, coupons, apologies, nothing. I am so upset with Papa John's.

Bad pizza. I ordered an extra large ground beef and green olive pizza with extra cheese on Sunday, 2/19/2012. The pizza barley had beef and much less green olive. I called and talked to the manager. He replaced the pizza an hour later, and it was basically the same mess. I paid $14.01 for the pizza. The pizza taste like cardboard!

I received an email for the free pizza and soda deal. I went online to get the pizza. Even though I made that order when I got to the store I was told I never did it. They didn't have my order in, yet they somehow had the other pizza order that went along with it. Also, when I asked if they would still give it to me since I had the deal in email format in my hand, they said it had to be done online. I was first told it was my fault, and then once I showed my email I was told by what seemed to be a manager that it was happening everywhere. I had to buy a cheese pizza so as not to disappoint my kids waiting at home for their pizza. I will not be going back to Papa John's ever again. I was a loyal customer.

The food wasn't ready on time. Wrong breadstix. Then paid for food while waiting on breadstix and the girl he paid was on the phone. He asked a guy if he could get his pizza and the guy said did you even pay for it and Mr. ** said yes. The pizza guy said what was on it and how much was it because he didn't believe he had paid for it. He couldn't prove it because the girl was on the phone that he paid. Mr. ** told him what was on it and how much it was and the guy still didn't believe him. The girl got off the phone and said he paid for it and the pizza guy said, "Oh, sorry, buddy." Then Mr. ** was driving home and went to eat a piece and it was cold. When he got home he had realized the breadstix weren't cheese breadstix, so he tried to call and they put him on hold at least 7 times.

Finally Mr. ** said, "No, I can't hold," and the pizza guy said sorry rudely and hung up on him. My daughter is Mr. **'s girlfriend and she asked me to try to call them and I was treated rudely as well and put on hold 4 times. I finally got to talk to a guy named Andy and he said I need the number of the person that ordered the food. So I said I have to get it off my phone and I will call right back. That's when they kept putting me on hold and I finally said, "No, I can't hold anymore because you won't come back to the phone and I am limited to minutes on my phone." I believe I was on hold 5 to 6 minutes each time before I hung up and called back.

I finally said, "You know what, if you can't help me, then who's your boss? I will call that person tomorrow." So he told me he would be at the Emerson store on Monday, February 13, 2012. This happened on Sunday, February 12. I talked to a guy named Andy at the Camden Avenue store. This is where the complaint is being directed to. He told me to talk to Gary ** the general manager. I called today for him and he had just left but another manager at the Emerson store, his name was Rob the assistant general manager, said to sent my complaint on here and someone will call me or email me. Complaint goes to Papa John's on Camden Ave. in Parkersburg, WV. Andy said they had two drivers call off was his reason for not being able to deal with us.

I ordered pizza at play Johns located at 1480 grab river road suit 100 put 2815451212. The wrong pizza was delivered. The driver returned it without apology. I called the store explaining the incident. The manager told me that another pizza will be made for me as soon as possible and that took one hour. The delivery man showed up five minutes after I got off the phone. He told me I owed additional $2.40. I guess it's the fee for correcting my order. Tried my very best to keep my cool. The driver went back into UK is car, called the store. And apologized for the whole evening. The apology should have taken place immediately. The first pizza was delivered. Driver, and manager lacked customer service skill. Very sad also.

Less than an hour after eating the pizza, I got stomach cramps and diarrhea. I ate 2 leftover slices 2 days later and the same thing happened. This was my first time ordering from them and definitely my last! Maybe that's why the owner always shakes his head in the commercials to say, "No, don't buy this **!"

As I called in an order for pickup, thirty minutes later my husband and I pulled into Papa John's parking lot. Before exiting our vehicle my husband and I sat and waited the remaining ten minutes before actual pickup time. While sitting there in our vehicle we witnessed an employee (woman) whom we think may be a manager in uniform exiting her vehicle with a dog cage with a rat terrier dog in it. As she approached a vehicle besides her showing them her early Valentines present (dog) her husband got her. As she walked away with dog in cage in uniform she entered in the back door, which employees enter and exit thru. My husband then gets out and goes in to pick our pizzas up to find this same (woman) employee in Papa John's working! Needless to say, dog is inside in the cooking area of Papa John's. It does not take a rocket scientist to know this is a health issue and not permitted! Due to no name tags my husband was unable to get this employee's name but we were able to get her vehicle description and license plate number. Indiana plate: **. Needless to say once we reached home and opened our $44.00 order we found a white short hair on one of the BBQ chicken wings! Totally disgusted! Something needs to be done!

With the biggest sales day for pizza approaching (Super Bowl), please consider this story when selecting a pizza company to deliver your pizza. This happened to me on 1/7/2012. I had a piece of metal shrapnel, about the size of the end of your finger with sharp prongs sticking out, in my Papa John's pizza. Papa John's determined it came from their mechanism that moves pizza in and out of the ovens. Talk about "special ingredients"? Call some other pizza company for their Super Bowl pizza.

I'm a whiny crybaby customer who wasn't cuddled by the underpaid employees of my local Papa John's. I ordered a pizza, which was read back to me, and I agreed was correct, only to change my mind after I got it. I complained that they didn't know I forgot to add pineapple, and I wanted a free pizza to replace it. They said no problem, they would send out another pizza. I just had to return the incorrect pizza to the driver. I'm really just an ** trying to get free **, so I ranted and raved for ten minutes about the unfairness of the situation. I told them I wanted a free replacement, a refund, and to keep the pizza they made correctly in the first place. When they refused this, I started screaming and cursing at the person on the phone. They were very polite, so I figured being a big baby would get me what I wanted.

They still would not give me everything, and when I started threatening to come to the store and kill everyone, they actually hung up the phone on me! How rude. I called back thirty or forty times, with pretty much the same situation each time. Then they had the gall to call the police, and tell them I seemed unstable. I very calmly lied and told the officer that I had ordered a completely different pizza, then called back when I got the one they sent. I told him I had been very polite, only to be cursed and screamed at, told I was a fat stupid **, and that they would never make me a pizza again.

My sense of self-entitlement is so overwhelming that I really thought the officer would make them do what I wanted. I can't believe he actually enforced the judge to order a restraining order against me! I will never order from this Papa John's location again, not because I'm banned for life, but because of their terrible customer service. When I called to try to get something for free, they are supposed to cave and do what I want. What **!

I work in an upscale apartment community in the 75204 zip code of Dallas Texas. I came to work on 02/25/2012 only to discover that every car and apartment was flagged with coupons from our local Papa John's located on McKinney Ave. with the same zip code. I called the manager on duty and he told me that Jerry ** owned the store but that it was a company store. I was sent to this site to file a complaint. We have to pay staff to go around and pick up all these coupons and throw them away.

This is costly for both me and you. Not to mention the time that our staff has to take out of their day to collect all the flyers when they could be doing other task. If you would like to bring in flyers to our office we will be happy to hand them out and place them in our move in packets for all our new residents. We do have an area in our office that is designated for all out residents to come in and pick out the coupons that they need. I would like for the mass distribution of flyers being posted on our property to stop at once!

I received a $8.99 coupon from your international office. The amount of coupon was $8.99 for a three topping pizza. I ordered one using that coupon. The total cost delivered was $11.70. They charged $16.75 then discounted the price $5.76. All your TV and other ads say a large is $11. Maybe someone needs some help down here. Second time I have had a bad experience with this business.

The place is West Denton in Newcastle. We waited an hour after we ordered. When it did not come, we phone only to be told our pizzas had left twenty minutes ago. Our pizza did not arrive, so we rang again, and was told they had come to our door and were told there was no order, but they would send more out. This was an hour and twenty minutes later, with no sorry or discount. No one came to our door. After a long day of DIY, I did not want to start cooking.

After Joshua, the assistant manager at store #1505, received my cash payment, and placed it in the register, he went to the back, placed my pizza in the box, then sliced the pizza, and held up the pepper in one hand, and the garlic butter sauce in the other hand, and yell to me "do you want peepers and sauce?" I told Joshua when he returned to the front counter/register that it is a health and safety hazard not to handle food, after receiving money, without washing your hands. Joshua said to me that the vinegar neutralizes the germs and bacteria. I left and later return a few minutes later for my receipt, that I did not receive. I don't plan to visit this place again!

I placed my order at 8:28 pm and they ensured us delivery in 45 minutes. Then I phoned back at 9:30, still no delivery. So I picked up the pizza myself at 9:45. The pizza was cold and the breadsticks were hard as a bricks.

I always order my pizza on-line hours prior to the delivery time. Over the past 8 weeks, my local store delivered my order late. The first time the order arrived late, it was by 15 minutes so I went on-line and filled out their complaint form. Weeks went by and I never heard a thing. Then about 3 weeks ago, I placed another order that arrived 30 minutes late and was undercooked and was not prepared as I had specified in my order. I called the store and the shift manager told me to basically go ** myself, that he was not interested in resolving the issue.

I called the customer service department and filed 2 complaints. I was told that a district manager or the store owner would call me in a couple of days. It's been over 2 weeks and no one has called. Papa John's claims they were awarded best customer service for the past 7 years. Well, it's a lie because if they did resolve customer service issues, how come I still have not heard from anyone? Papa John's is a joke of a company. I ordered $25-$30 from them every other week, but guess what? After all this, I am going back to my local pizza shop, because at least they resolve customer issues but at a high cost. That was why I went to Papa John's, but it's not worth it when you are ripped off and no one cares.

I had order papa john pizza online a hour ago and I have not gotten my pizza. Why is it taken so long? I should had gotten my pizza already. T is now going on 5:00, I ordered around 3:30 online. I want my pizza.

I called to order pizza on 12/27/11 at 6:01PM. A young woman answered the phone and identified herself as "Shenell". I advised her that I wanted to place an order and could she look at the account as there should be a courtesy pizza from a previous incident with a driver who threatened my daughter. "Shenell" then replied, "there is nothing like that on your account". I asked her could she please speak with her manager. At that time, I could hear Michael state "just give it to her". At that time, she gave me a total of $1.99 and hung up. I then called back at 7:06PM to inquire about an ETA for the pizza. I said "hello, I am calling to see the delivery time frame for and I provided my address". Shenell then stated it'll be there in a little while. I asked if she could tell me the time the pizza left. She stated 6:16PM. I then stated that I just wanted to check on an ETA since it has been almost an hour. Shenell then replied, "you'll just have to wait. It is raining and it takes time to drive".

I then asked her what her name was again and she said "why?". I said, "because you are being awfully condescending to someone just trying to find out the time". Shenell then hung the phone up on me. I called back and requested to speak to a manager. She placed me on hold for 15 minutes and someone returned to the phone and identified himself as Cedric, the manager. I asked him just to make sure, "are you the manager?". He replied that he was the night shift manager and then asked what the problem was.

I started to explain when I heard Shenell yell out as if I was on speakerphone, "tell her to stop ** lying". Using profanity. I then asked if he had me on speaker and why was he allowing an employee to listen in on a conversation. Cedric then replied that the volume on the phone was loud and that is how she heard me. I advised him that I would be making a complaint about tonight and the customer service as well as his handling of the situation. I told him that it is hard to believe that the volume of the phone would be that loud to allow an employee to listen to my remarks considering the fact that I am speaking in a low tone.

Cedric then apologized and offered another free pizza. I explained to him that this is not about free pizza as I always purchase pizzas from this location. My concern is about the customer service and disrespect I have received on two occasions. I asked Cedric what his last name was, which he replied "we're not allowed to give out our last names". I asked him about the general manager's information which he replied that he would take care of it and would probably send the young lady home. I called another location where I asked about his procedure for complaints and she provided me the site information. She then advised me that the young woman at the other location should have never been allowed to hear the conversation I had with the manager there, much less, curse at the customer on the phone.

I am and will be further pursing this situation if need be by also making a complaint via the Better Business Bureau. This is by far a terrible situation for a customer to have to go through when you call somewhere for food and those individuals are preparing food for you and your family. This brings on concern as well as disappointment. I can be reached any time via my mobile phone. **. I have included my home number but I am rarely there as I am a Baltimore County Police officer. I look forward to hearing from someone about this matter.

I ordered some food. They told me it would take about an hour and twenty minutes. I told them to make sure it's not cold. Then when I received my order, it was frozen, and it took them another hour to return my money.

I ordered two large Pizzas this evening over the phone. A guy said that it will be delivered within thirty five minutes (by walk distance from my apartment to this Papa John Pizza is less than 3 minutes). After thirty minutes, I called them and asked about my order, the guy put me on long hold, and while I was on hold, I walked to the pizza store and saw the guy on the cash register was gossiping with someone on his cell phone. I asked him why you are doing this **, you put me on hold and doing here nothing just laughing with someone over the phone. This guy looks like Russian and I don't know the name (Harper Choice Columbia, MD 21044). Up to now and it's 12:00 mid night, nobody delivered the Pizza and I checked my bank account online and they charged my Credit Card for $23.19.

Here on this Papa John Store, they hired great piece of **, couple of times before they delivered half cooked Pizza, and one they did not delivered cold drink (I paid for that) with my order. I don't know why the management not looking into this matter, one time before I called one Papa John complaint number and told them about the half cooked pizza, they said we will let you know about the action and result of your complaint, they never called me back. Now, me and my family decided not to order to this store in future and we will call to Pizza Boli or Pizza Hut.

So I order at Papa John's located at 2850 Saint Lawrence Ave, Reading, PA 19606 a lot. I use a lot of garlic sauce, but it so happens the rest of my family does too. We always fight over the sauce. So I called in one day and talked to an assistant manager who said they could sell me a case at $15. Then they said they would call me back. Week goes by, I ordered Papa John's again and told the delivery driver to tell his manager Christine and general manager Jeff to call me back as they had promised. Two weeks later, I went to Papa John's and talked to Christine again. Then she called the general manager and they said they cannot sell it to me.

After all this time of making me wait then they turned me down. They should not have told me in the first place that they could sell it to me then. So I wrote to Papa John's who forwarded it to the store. He was very uncooperative and aloof, and just said, "Sorry. we can't sell it to customers". I actually was an employee too who worked while he was still an assistant. This is very rude how you treat your customers and former employees. You lost a customer and I will post this to several different places! God bless!

On 9/15/11, I ordered your current special, which is one large pizza up to 7 toppings, from the website. When I received the pizza, it was the wrong pizza. So, I called in to inquire about what happened. The manager at the time, Darik, said that mine was put in the wrong bag. He offered one that night or the same deal for free next time. Being very hungry, I opted for the latter. When I called in to get the free pizza, I was originally told that they can't do more than 2 toppings on a free pizza, which is not what I was told before. The manager, I was told Purgut, got on the phone. He started to give me a lecture on how he can't do that, but will do it for this time only. I felt belittled by his tone as I thought I was getting a free pizza that I was entitled to. He then said that I have to pay for delivery. But I countered that this whole thing should be free as they messed up the order last time. He asked, "Did you return the pizza?" His tone was very condescending. He tried to lecture me on how he doesn't do double toppings (which is offered on their website). He said that in fact, the deal is over (which isn't true as shown on your website).

As I didn't agree with having to pay for delivery again, I argued that I shouldn't have to pay. The fact is, their delivery charge of $2.50 would have gone to the delivery person. But it was the way he spoke to me and the principle. He insisted that I pay, saying that I didn't bring the other one (the first, wrong order). Then, he said that he can just make the pizza and then delivery it again to someone else in in my city. That upset me very much. My reaction wasn't too positive. I said, "What the ** are you talking about?!" He then said that I can just complain to corporate and hung up. I called again immediately to get his name. A female picked up and put me on hold. Finally, she came back and gave me his name, which was Purgut. I asked for his last name but she, again, just hung up on me.

My daughter ordered an All-Meat pizza online and when I went to the the store to pick it up. When I took it home, my daughter opened it up and it was a Supreme. She called the store and let them know that they gave us the wrong kind of pizza (the box even said All Meat). They told her that there was nothing they could do to help us but we could order another pizza. They told her that if we brought it back, they would just throw it away. They could not have cared less that they ** our order and they probably has done it to so many others.

They charged me $14.00 for an $11.00 pizza deal and the young lady would not give it to me for the deal price because my daughter didn't click a certain button on the computer. I asked the young lady why I wasn't getting it for the deal and she said that she wasn't going to give it to me because the pizza deal button wasn't marked. The ads for the $11.00 pizzas were plastered all over the windows in the store.

I went in to order a special pizza at about 11:45 pm and the employee acted as if he couldn't make the pizza I was ordering and refused to place my order. I asked if I could speak to the manager and that's when I found out that he was the manager. Wow! The worst service I've ever received from my favorite pizza joint! Thanks to one of the drivers that came in to take the order that the "manager" said that he couldn't do, but I'm really upset with the way I was treated that night. I was cursed out while in the presence of my 10 year-old nephew.

I ordered pizza. An hour later while I was wondering where the pizza is, I got call from the location. They were not going to deliver pizza, because I should have called Cherokee Ave. store. They figured this out an hour later? I called Cherokee Ave., Florence SC 209501 store. They told me it will be more than an hour before they could deliver. I had 2 guys under my car, fixing it for a pizza. They said they gotta go, and just give them $100. I said wait for 60 minutes for the pizza. They said, "No can do." It had already been over an hour, and it was 9:48 PM. I offered $100 or they could take my distributor cap. I gave them a check for $100 and cancelled the pizza.

First, Papa John's location has already charged my debit card. I am calling the Better Business Bureau and the State Attorney General's office. Do not, whatever you do, order a pizza in Florence, SC from Papa John's.

I have sent one email and have heard nothing back! The last two times I ordered from the Timberlake store, my pizzas came 40 minutes after the time I was told they would be here. They were cold and by the time they got here, it was time for bed! The driver said they were short of help (that was very bad on a Saturday night), but it is really bad when you do not get back to the person who orders from you all the time! So this is the second time now. We will see if you will find the time to get back! I also called back the store that night and was put on hold and no one ever came to the phone. Why, Thank you!

Mr. Richard **.

Our pizza was not only late but after it finally arrived we could not eat it. It was burnt to a crisp absolutely the worst pizza I've ever had.

The driver was driving recklessly through a residential neighborhood where the speed limit is 15 mph. The driver was easily exceeding 45 mph. I confronted the driver as he almost hit my 4-year-old son riding his bicycle.

The driver was very rude when I asked him politely to watch his speed, as I really wanted to yell at him for nearly hitting my child. This is not the first, or even the 5th time, we've had problems with delivery drivers from this location especially. The driver was in a red Jeep Wrangler with the top exposed and a vanity plate reading "Kimo".

As a member of the community association, I've had similar complaints described with the same exact vehicle. We love Papa Johns and don't want to start ordering from Dominoes, but we may have to if these kids can't watch their speed in residential areas!

They have horrible service and horrible attitudes. I was on hold for 45 minutes while waiting to place an order on a weekday afternoon. I finally grew impatient and proceeded to go to the store and make the order there.

When dealing with the manager on duty (Shawn), I explained how long I had waited on the phone and her response was not only rude, but offensive towards me. I've been ordering from this same Papa Johns for life, and we've provided them much business through our community organizations by making large catering orders. The delivery was long overdue and the pizzas were cold when we received them. When confronting the driver about the situation, he replied "Tough shit".

This type of business ethics in such an economy as today appalls me. I will not be ordering from this chain as long as the management remains the same with ignorant and rude staff. This store has disappointed me greatly after they received new management several months ago.

A very bothered community member

My sausage had bone fragments in it. Gross.

I bought a pizza from Papa Johns about two months ago and it had a rock or something in it and I bit it and it chipped my tooth. I sent it back with the rock and the manager sent me another pizza and told me he would let me know what it was, but he never did. I wrote an email complaint the same day it happened to Papa Johns.

We got a pizza last night and could not eat it til tonight and the crust was burnt. And when I called the manager, he said, "what do you want me to do?" And said I will never eat their stuff again and just hung up.

I made an online order like I usually do with Papa John's. The computer submitted my order online without me entering my info. So, I called the store and explained what happened and I asked the person who answered the phone if he needed my order number. He pulled my order by my phone number.

When the delivery person brought the order, I noticed on the receipt the amount was different from the amount online. I spoke with the manager Oley who thought the situation was funny. I did not think it was because there is a big difference from $20.23 to $36.85. I have spent a lot of money with this company and to get treated in a manner like this I-don't-care attitude who stated that he doesn't care if I make a complaint. That is not good customer service.

I ordered my pizza online as always. I have been a faithful customer of this specific papa john's. Meaning, I order at least once a week. I ordered an extra large pizza with pepperoni , bacon, green olives and jalapenos. I ate a slice and decided to take off the jalapenos when I noticed a bug under the jalapeno..

I had my pizza delivered but I immediately got in my car and drove to the restaurant where I was met by Eric the manager. He made no attempt to resolve the issue other than asking if i wanted the pizza re made. Hell no! I asked for my money back. Since I paid by credit card, I have to wait 3 days at least. This is bad business and I feel extremely unsanitary. I ordered a pizza for new years and it was late they gave me 3 free pizzas for that alone. But I find a bug in my pizza and nothing...wow!

I attempted to order a pizza on Saturday, after being put on hold for ten minutes first. The guy finally comes back and asks me to hold again, which is for another five minutes. He come back again and ask me my phone number and address, and he puts me back on hold and tells me they don't deliver to my location, which is three minutes down the street. This goes back and forth for another five minutes, and after he has totally ** me off, I tell him, ** I will pick the pizza up.

I arrive at the location, and after waiting for five minutes for someone to ask me what I need, while they were all looking out the window admiring the snow that had fell that day. Finally, a guy come up and asks me what's up (yeah what's up) and what do I need. I tell him I'm the guy you told you couldn't deliver right down the street too, and I'm picking the pizza up. He asks one guy, he asks someone else, and finally a guy comes from the back and finally realizes what I'm talking about. This guy says, oh we haven't made the pizza, and what did you want on it. At this point, I'm about to snap, so I tell the clowns, I will go somewhere else.

I'm going to be real honest with you; these guys at this location are a waste of payroll and time. I am a manager in customer service myself, so trust me I know how customer's can be, but not in this case. I tell you what is going to happen. If I don't get a response back in 24 hours, I will send this same e-mail to the Better Business Bureau, and have them handle this matter.

I contacted the above store to place an order and was asked to hold. The employee returned stating that they did not deliver in my area. I explained to her that I had deliveries from this location before, this was the only Papa John's in my zip code and I'm less than 15min from there store. She stated that my address came up as needing an over ride so she checked with her manager and the manager stated they would not deliver to my address.

When I gave her my phone number, my information was pulled up automatically, I stated to her that I did not understand why they would not deliver to me now, but have in the past and asked her to provide me with the contact information for a store that would deliver to me. She gave me the Belmont store. I asked her why would a Papa John's in another town deliver to my home if the Freedom store that is in my zip code would not. She did not know, her only rebuttal was that the Freedom store couldn't deliver to me. She then continued to explain that maybe they use to deliver to this area, but now they don't because I might stay in a bad area!

I have issues with everything about this occurrence: 1. If the address is in the system and can be overrode (and apparently had been in the past), why couldn't the manager override the delivery tonight. 2. The young lady on the phone had very poor customer service and was unable to answer questions or assist me in locating an area or even providing me with information as to where their delivery stopped in this area and dead zones began. 3. I stay in a decent neighborhood and take offense to being told that I must stay in a bad neighborhood and that's why they suddenly don't deliver to my area!

I was completely grossed out and prayed that someone else was making my order. I took the pizza home and it tasted terrible. My family joked about the "Better ingredients, Better Pizza" slogan.

That is not true in our situation. It was so nasty, I just want my money back. I researched the founders story and its a great story. I wish he knew about what the Rancho Bernardo location was doing. It's sad really.

Papa John's has an offer for free pizza. Every 25 points, you get a free pizza. I have 106 points and tried to get my free pizzas and they won't give them to me. It does not say anywhere that I can't do this. Customer Service will not do anything about this. I tell you, this is not right.

I gave an order to Papa John's online and received the the confirmation email at 8:29pm and it said it would take about 30-40 minutes to deliver. After an hour of waiting, I called them back and they told me the driver just left two mins ago. The guys also said they just received the order and I should wait longer instead of calling them up and asking them.

I called the store number to order a pizza and the automated recording says, "Go online and order a large pizza at original price and receive a free order of cheese sticks with promo code 'free cheese'." Instead of ordering by telephone, I went to papajohns.com to order large ham, pineapple and bacon pizza. I added the promo code and it says, "The promo code you entered is invalid, please try again". I tried again and then called the store to ask about the online promotion.

The manager said he couldn't do anything about it and if the large pizza was priced at $10.60 for 3 toppings, it is not original price. I then told him there was no discount or coupon price and a large pizzas original price online is $10.00! Then he said it's only for first time online users! This was my first time ordering online! I hung up, went back to website and ordered a large 8-topping pizza that was $16.00 and it still said promo code is invalid! Obviously their automated service is false advertisement and when I talk to manager, he didn't have the correct information or correct answer to my question, so I cancelled my order!

On 11/18 at approx 6:20pm, I ordered a medium pizza with extra sauce, onions, pepperoni and sausage. Approximately 30 minutes later, I received what I ordered, but with extra cheese. I am not a big fan of extra cheese, but I tasted it to see if I'd mind eating it anyway. I didn't like it, so I called the store to let them know of the error. I spoke to Vanessa. She told me someone would send a replacement. An hour later, this pizza had not arrived, so I called back. Vanessa answered the phone. I explained I hadn't received the pizza. She said someone should deliver it shortly. I asked if the person had left yet. She told me they had not. I asked for the manager's name. Instead she put him on the phone.

I explain the situation to the manager. I tell him that now it's late and I just want my money back. They can have the pizza back, just give me a refund. He tells me this is not possible. The new pizza was already made, that I've already tasted the original pizza and that I would just have to understand that they were too busy to deliver it sooner. I reminded him that the store made the original mistake to begin with, and that I didn't want the pizza because now it was getting close to two hours after I'd ordered.

He refused. I hung up and filled out a complaint with the Papa Johns website. It's more of a feedback form, so I'm not exactly sure anything will be done. As I am typing this complaint ,the delivery guy arrived with the replacement pizza. It is approximately 8:05 pm. I told him I did not want the pizza. After the attitude I received from the manager, I just did not trust him not to tamper with it. He was just that annoyed with me. I would like my money back.

I called to order a pizza at 10:47. I was told they were close to delivery and everything was cleaned, so they were closed. I told him I know their hours because Ashy, the district manager, did not fill my order the previous day because of a glitch in the online order ten minutes later. William then called me a retard and said I was not getting my order. I asked him for his name. There is no reason talk to me like that then proceeded to kick my ** you ** and put me on hold.

On 11/12/2010, I placed a order from papa johns pizza online in the total amount of $39.31. A guest in my home was the one that paid for the order. When the delivery driver delivered the pizza, my guest that paid for the pizza online with his credit card is the one that sighed for it. I was not aware of the fact that my guest did not give a tip to the driver.

In retaliation for not receiving a tip, the driver that parked in the street in front of my drive way then started throwing trash from her car into my drive way including other customers orders receipts. The driver apparently didn't see me standing in my door way observing her throwing trash from her car into my drive way, one plastic bottle of soda hit the back of my car although it didn't do any damage since the soda bottle was empty. It's really bad business if this is the way Papa John's treats their customers that spends almost $40.00. I will never go back. I did call and talked to the manager on duty but he acted like it was funny and said my guest should have left a tip. They already charged a delivery charge online, so my guest believed that was the tip he didn't know.

On 11/12/2010 at 5:56 pm, I entered this store with my wife and my sister. I ordered the special 2 large pies with 2 toppings, wings and a soda. I ordered the thick crust and repeated it 3 times because the guy taking the order didn't speak or understand English well. When I drove home and open the boxes it was thin crust. I called the store and they begin to insist that I had ordered the thin crust. After speaking with 3 different people, they tell me to come back and pick up 2 other pizzas. They refused to deliver it because I was out of their coverage area. I asked them to call a Papa John's closer to me and have it delivered and they refused. This is the first time that I have ordered anything from Papa John's and my first experience is not good at all.

First, during the phone call to make my order, a young lady who failed to greet me nor mention her name answered the phone. I initially asked her what time does the establishment close and she said "Now!". It was 10:19pm at that time. Then I asked her were they still taking orders, she then put me on hold and asked someone, "Are we still taking orders?". She came back to the phone and said, "Yes, we are still taking orders". I was like, "So why did you tell me you're close, if you are still taking orders?". She did not answer my question and asked me do I want to order, I replied yes.

I ordered 30 BBQ wings, then asked how long will it take for delivery, she said it would take one hour and 30 minutes, so I told her I would pick it up. She replied that it would be ready in 15 minutes. When I reached the establishment, I realized on the door that the establishment did not close until 11 pm, therefore the female who answered the phone and took my order was not only unprofessional but straight out lied to me. When I entered the establishment the first thing I noticed was the smell of alcohol. Also no one greeted me, the first thing that came out the female's mouth who had a short afro hair cut, that was the cashier, was "Did you already put your order in?", which I believe it was the same female who took my order. But I replied and said yes 30 wings.

After paying the female who took my payment she started texting on her personal phone, then started talking on it. I asked the female who took my payment, what is the female's name who took my order, she again did not answer my question just replied, she's gone for the night. Not even a minute later a female with braids came out the back and said, "I'm gone ya'll, see you later". She did not sound like the young lady who took my order. Before the young lady who had braids left, the female with short hair said, "The lady Evett just called and said she got pulled over", the young lady with the braids said, "Who is that?". The lady with the short haircut said, "The same lady who we have been having trouble with for the past couple of weeks, saying that when she orders, she says deliver and we always put carryout."

Me, as a customer, hearing this, I am like, wow, the only reason I am picking my order is because every time I order, I ask for deliver, and then an hour past by and I call back, they tell me I told them carryout, when I know for sure I said deliver. Then they tell me it just left, it will be there in 5 minutes, then another thirty minutes go by. After I received my order, I noticed the manager's name on the box was Erica, which I believe was the same person who took my order, and was texting and using her phone. This establishment is very unprofessional and needs customer service training, and a new manager, who believes in customer satisfaction, because the night shift manager doesn't uphold that.

My complaint is of a different nature. Both my husband and I have noticed that there are never any African Americans or other minorities used in your commercials. I don't quite understand since every time I go to the restaurant, there are only blacks behind the counter. We order quite a lot and are wondering if our patronage is even appreciated. I plan to keep writing until my concerns are answered.

I ordered a pizza on Wednesday, October 27, using the promotion where you get large pizza with a topping for each Dallas Cowboys touchdown (four in this case) for $8.99. I was extremely disappointed when the pizza arrived and had all four toppings but in a quantity less than one would expect if only ordering one topping. In fact, it was nothing more than a cheese pizza with a light dusting of toppings.

I made an order for a pizza at 6:23 pm, and after 45 minutes, I called and was told my pizza would be delivered to me within 20 minutes. Forty-five minutes later, I called and demanded to speak to the manager and was told that it was a mix-up. They thought my order was for pick-up, which didn't make any sense because I was told earlier that it was already on the way. The manager then asked if I would still like my order; at this time it is 7:50 pm and I had no choice but to say yes. But there wasn't any type of offer made for my inconvenience. I was really disappointed in the service on all counts. The young lady who had taken my order was very short with me and never even told me her name. I work in a professional atmosphere and wasn't expecting 1st class treatment, but I expected a lot more professionalism.

Began work as driver a few months ago. During training, I messed up an order but it was able to be corrected without customer issues. Manager would say I was not fired but would not put me on the schedule for weeks at a time. I would call manager and district manager and was given run around regarding my hours and 2 missing pay checks. I was fired this week-not by manager but by assistant who wrote down that I was canned because of messing up orders, taking too long to deliver, etc.

I have never called in and worked any over time asked of me, including filling in at other stores during my training period. The firing note was very unprofessional. There was no date, no handbook or evidence of consequences for behaviors, no rule book. Nothing. So basically I was fired because they did not like me?

From what I learned businesses are supposed to have disciplinary rules and steps to lead towards termination-the manager himself should have talked with me instead of lying and giving me the run around-there was no training check list either to ensure that I was trained to do the job properly. What is going on here?

Me and my children were shopping and went to Papa John's to get a pizza. I walk in first, heard a man yelling at a woman and using really fowl language. If I was that woman, I would have quit because he was cursing her and called her stupid. They didn't even see me come in, and i didn't want my children to hear such fowl language.

I think he shouldn't talk to an employee like that. He should have done it in private. The management was not professional and I will not come back there until somebody gets them under control. I felt real sorry for the lady he was yelling at.

It took 3 1/2 hours to get the pizza then when we got it, the pizza was really cold. I may never go back to the store ever

Orders from this store, consistently very poorly prepared. If more than two toppings are ordered on a pizza at least half of them will be left off. The pizza crust is always undercooked and the quantity of the toppings that are put on the pizza is always ridiculously sparse. Apparently the managers at this store are much more interested in keeping their bottom line expenses cheap than providing a product that satisfies their customers desires in a pizza pie.

After giving this Papa John's store many extra tries to get it right (because we like Papa John's pizza), I am not ordering anything from the Mebane, NC Papa Johns #1735 again. I am switching to Domino's Pizza in Mebane where the product is consistently much better prepared and the amount of toppings put on the pizza is plentiful and done right! The recent order copied below is only the latest example of an order that was placed with Papa John's #1735 in Mebane, NC, with which they totally ruined a weekend football party for me and my wife. The dough was undercooked although we ordered it "well done" as noted, and half the toppings were not included. And what little toppings were put on it were so skimpy that we had to add our own sausage, pepperoni, and anchovies (among others) to the pizza, in order to to make it worth serving and eating!

I've never had good service from this place, but I love Papa John's Pizza and this one is only a few blocks from home. Tonight I called to order a pizza after checking their hours online. The website stated they delivered until 11:45pm, I called at 11:20. The girl who answered the phone answered by saying, "Thank you for calling Papa John's. I'm sorry. We're closed." I asked what time they closed and she paused, then said 11:15. And before I could speak she hung up on me. It's just rude. The order is never right. The person on the line is always rude. Once I was told I had to pick up my order because they had never heard of my street (which, at the time was Murat St...only about 6 blocks away). I won't order from here ever again.

I walked in to worde the Monday special, which I have done many times in the past. I thought it unusual that there was nobody making pizzas, and this bozo was the only one there. I payed and 15 minutes later picked up a pizza that I wish I had looked at, because I really think he gave me something from the refrigerator warmed over. I am not sure whether the oven was moving or not. I saw delivery men outside but inside there was no action at all.

I was food poisoned. I had stomach pain 2 hours later and threw up three times that night. I had to call in sock the next day. I was so weak after lying down for 18 hours. I was to play basketball Wed but there will be no basket ball until nest week and I was in perfect shape. I was deliberately poisoned because this bozo served me a contaminated pizza. There is no way this could have happened if they had made the pizza fresh. By the way, I smelled the leftovers the next day and almost puked again. No doubt. I had been making all my own food and wanted to 'reward' myself. I will probably never eat pizza again. I am really ** about it. In retrospect, it was obvious they were having problems but I was poisoned. I called the location and the person I spoke with sounded like the same guy and of course was a jerk. He really put my health at risk.

We are so sick of the commercial you're running showing the girl with food in her mouth. In our office, we have come to an agreement that we will not buy anymore pizzas for our luncheons or parties until that commercial is stopped. It's disgusting to see someone talk with their mouth full of dough.

First, I know it after hour I had a long day but I always order from Papa John and 90%of the time, it always mess up. I'm not trying to get anything free, but I spend too much money and I never get what I paid for. I order from Papa John like two times out the week, and it be the same thing--a ** order. My bill is over $25.00 every time. It's came to a point where we order cheese bread and a pizza, and they can't get that right.

Like tonight, we called for an order, and they mess that up. We got cheese bread alright, more like bread stick. So we called them back. They never got the cheese breads to this house. it just the pizza sauce. We never get that. They have to go back to the store to bring that back to me, and it takes a half hour and the pizza will be cold. They mess up. A half and half pizza turning into a pineapple is something we don't order. You can check my history. We order pizza from Papa John. This is bad. My little girl can't eat this they brought tonight. I hate calling the big dog, but it isn't what i paid for. PS. The cheese bread bread never made it here.

Ordered pizza. When it got to me and family and we opened it up, it was all messed up. Cold. Nothing was right on it and they already took my money. When I called the manager told me it was my fault and that's how we ordered it. One, we don't like BBQ sauce and the whole thing had BBQ sauce on it. Asked for pineapples and there was no pineapples even though the box said, it did. I had to go out for dinner and spend what little money I have dress the kids and was just [bad] and mad we could not even eat it.

Today, I had gotten ready to order a pizza from Papa Johns, knowing it was Super Bowl Sunday. We called about an hour before the game to make sure we didn't have to wait too long. After calling our local Papa John's number 2196, we were informed that our pizza would be ready in 20-25 minutes. Hearing this, we decided to place our order for one large pizza. Keep in mind that we had ordered this at 6:01PM. (I checked my cellphone records.) We ran to McDonald's to get our other food for the night and got to Papa Johns at 6:40PM, which should had been 20 minutes after our given wait time.

I ran in to get my pizza, only to be told that I'd have to wait another 20 minutes. I thought it was kind of ridiculous, since I had been told 20 minutes on the phone and had came 20 minutes after that, only to be told to wait another 20 minutes. I let it slid, since I saw how busy they were and knew that it was Super Bowl Sunday.

After 20 minutes, we we're told to wait another 20 minutes. I saw other customers who had also been waiting for a long time, their orders simply just sitting there. They had to ask the cashiers to check their orders in order to get them! That is ridiculous!

After waiting almost 40 minutes for my pizza and being told to wait another 20 minutes, I watched as the cashiers told a man who just walked in and placed an order that his pizza would be ready in 20 minutes. They blatantly lied to him knowing that all of us had been waiting for well over 30 minutes for our pizzas that we had ordered over an hour ago! What kind of service is that? Around 7:40PM, the cashier told us that our pizza was in the oven and that it'd be ready in 10 minutes.

Ten minutes later, guess what? She told us our pizza just got in the oven and would be ready in 10 minutes. It was then that I voiced my complaint and asked for my refund. This was at 7:50PM.

I understand that today is a very busy day for them, but if they would have only told me my actual wait time (which was almost 2 hours), I would have just decided to cancel and buy from somewhere else. I had even asked before I placed my order how long the wait time was. Did they think that we we're idiots and wouldn't know how long 20 minutes was?! It was the biggest waste of my time, being lied to, to be told that I would have my pizza in 20 minutes, in 20 minutes, in 10 minutes... I was taken as a fool.

Worst part is another man, who had been waiting there for almost as long as I was, had asked about his pizza many, many times as he was waiting, only to be told "It's not ready yet." Finally, when I was waiting in line to ask for my pizza the final time, I overheard him asking the girls for his order again, only to see the girls check boxes and then congregate to giggle. This is what she told him when he asked her what was so funny. "Honestly, sir, I don't know where your pizza is. I can't find the pizza, the box, or the label. I really don't know where it is." They told him this after he had been waiting for almost an hour and after being told "It's not ready yet." This proves that they didn't even look for his pizza the last few times he had asked for them.

This is the worst service I had ever experienced anywhere. I am a very loyal Papa John's customer too. I have ordered from this Papa John's many times before, usually my order taken by the manager, and I always had a prompt and correct answer as to when my pizza would be ready. I don't know if the manager or other workers knew that the girls were telling people that their pizzas would be ready in 20 minutes or not, because I had heard people in the back saying they were really backed up.

When I asked the manager about this, he simply said, "These girls are just teenagers. It is a busy night, it's really hard to differentiate between 20 minutes and 2 hours." Really? What kind of response is this? Would you tell someone that their pizzas would be ready in 20 minutes when you know for a fact that there are almost 10 people in your store waiting for theirs that they had ordered over an hour ago?

Words cannot describe just how upset I am about this--the way I was lied to and taken as a fool. I only got home to barely catch the beginning of the 4th quarter. If I only had been told the correct wait time, I would never have waited. She kept telling me 20 minutes, 20 minutes, pizza is in the oven. I don't know when any of that was true.

I can assure you that if you called half the customers at this Papa John's, you will get the same complaint. As I was leaving, many of the customers who had been waiting an absurd amount of time told me "You are right, ma'am. You are correct. I'm glad you said something." I assure you that I will never be ordering from this Papa John's again.

I am a regular customer who orders pizza delivery using PJ's online ordering service. When one receives an order confirmation online, the confirmation e-mail explicitly states (as of today): "If we are unable to reach you by telephone, you will receive an e-mail notification from a Papa John's customer support representative."

As I learned today, this is clearly not the case. I waited three hours and called several times to inquire about an order that should've taken 85-95 minutes. Not only was I told that orders were running behind, but upon calling again I was finally informed that a delivery person had apparently come by and rang the bell, that nobody answered, and my order was thus canceled. Nobody bothered to tell me this the first times I called, and I can assure readers I was waiting at the window the vast majority of the time and never once heard my doorbell ring. No sign.

And more importantly, whether or not the pizza people attempted delivery at the wrong house or not, I never received any communication from the restaurant by phone or e-mail notifying me that my order was in fact canceled. Not only that, but the manager actively refused to negotiate a satisfactory compromise of any kind upon hearing my complaint, essentially asserting the old adage in reverse: it isn't the customer who's always right, but the manager. Forget it, PJ's. You lost a once loyal customer for life.

Hunger, for one. Anger that the restaurant takes no responsibility for what its e-mail service explicitly states to be true: if there's a problem, the restaurant will notify me. And deliberate obfuscation: the manager essentially refused to look into this any further because "it was the email service" (as if that's independent of the franchise which chose to offer the service). As such, I don't even know if my money will really be refunded or not since, after all, I didn't even receive word that my order was annulled.

I ordered pizza two-three days ago during the day online and I paid $10 by papa card and the rest I was to pay in cash. The guy didn't have to call me, he came straight to my door and he confirmed how much I had to pay and I gave him that exact change he said I was to pay. Now the two days later (which was last night) I ordered again and my order was about $20.

I pay half of that with my papa card and I was to pay the rest in cash as I did the other order three days ago. Just to clarify this person who is delivering my order this time is a different person. He calls me asking directions from the papa John's restaurant. I have no idea how to get from there to my house so I told him what road I lived off of and he kept complaining that he didn't know where I lived. So he finally gets comes into my circle where my condo was and I'm standing outside where the street and the sidewalk meet and he rides right pass me and stops at another condo. He gets out the car and he starts to walk towards someone else's door and I yell across the way "Hey is that my pizza! " and he tells me that he thought that my door was over there. Then when he comes up to me he tells me the price that I needed to pay was $20 and some change. I tell him that that is a mistake and that I paid $10 of that online he doesn't believe me but he take the money anyway and he gives me my order.

I go in the house thinking everything was over so I ate my pizza and watched a movie. About 10-15 minutes later the delivery driver calls my phone twice and I Finally pick up and he asks me if I was the woman who order the pizza on some street other than mines and I tell him no. We hang up. He calls me back 5 minutes later about three times and when I don't answer he comes back to my neighborhood and he "finds" my door. He knocks, and keeps knocking, and keeps knocking. I open the door and he says that his boss is on the phone complaining about me paying only $10 and not $20 and he gives me the phone. I try to explain to this manager guy that I paid with a gift card and cash.

I go upstairs and grab the receipt that I got offline and show it to the driver. He looks at it but doesn't really "look" at it. The delivery guy is at my door talking extra, extra loud that my neighbors come outside and wakes up my mother who is sleeping on the third floor with bedroom door closed, now she's upset. The guy finally realizes that he told his boss the wrong address and walks away while saying he apologizes. This guy needs to be fired for putting me through all off this mess.

This outlet refused to honor email gift certificates.

PapaJohns distributed a coupon in the Valpak of Charlottesville for an "Absolutely FREE 3-Toping Pizza when you order online" Valid Tuesday 9/29/09. Yet, when I went to order online today, 9/29/09, none of the Charlottesville VA Papa Johns restaurants were accepting online orders. Seems like false advertising to me!

I am a secretary at the elementary school on Fort Polk. Since it was summer I decided to order pizza for the custodians and office workers. I placed my order online first thing that morning. At 11:03 am, I called to make sure they received my order because I had an uneasy feeling about it. No one answered the phone. I continued to call, but no one would answer until 12:30 pm (my order was supposed to be delivered at 12:00). The manager told me that my pizza was just coming out of the oven. He said that the computers had gone down. I told him I called at 11:03 and all he would say is that the computer was down. When I told him it was funny that he couldn't answer the phone just because the computer was down, he huffed real loud and would not say anything else. I asked to have a store manager call me back. Five days later, I still haven't heard from anyone. My husband went to use the 1 free pizza coupon they gave me for the $30.00 order I made. The same manager laughed and said, "I think I made her mad."

Papa johns made a mistake with my order, then compounded this with telling me all sorts of falsehoods, stuff like 'I just asked the regional manager, who happens to be in the back, and no you cannot talk to him' We will refund your credit card in 2 weeks! etc etc. (NOTE NEVER PAY BY CREDIT CARD)

I ended up calling the real regional manager (John Perez?) and stated my experience. He asked 'how can I make this right' and I said #1 educate your people #2 have a conveint comment line #3 give me 1 free pizza.

John sent me 4 or 5 coupons for complientary pizza. He even crossed out the 1 topping and wrote 3 toppings in it's place to match my original screwed up order.

I used 3. One time the pizza guy forgot to collect one so I just threw it away. I used one today and they slapped a delivery charge on there.

I paid the delivery charge in pennies, and tipped the driver $2.00 (not his fault)

you lost a customer for life Papa Johns

I went to papa johns with a 25 dollar e mail gift card certificate.I presented it to the team member at the cash register and he refused it.This is one of thier own promotions.There was gift cards on a rack.I was told by giftcertificates.com that it would be accepted.

I have no money at the present time.I am depending on my certificates to purchase food until payday.

I called the store ecause I had Oder a pizza and I received the wrong pizza and wanted to speak to the manager. Then Ralf the employee pass me to the manager and I aske him his name to be sure he was the manager when I whent to the store. The manager said his name but I didn't understand him. Then I asked him again for his name and he said no you give me name. Then I said I need to speak to the damn manager. And he replied with SHUT UP ****** ******. And Then he hung up the phone.

I got up and went to Papa John's to get my pizza how I had order it and asked to speak with the manager ther at the store. When he came to I asked him why he told me to go ****@. And the manager replied with you started it and that's why I said shut up ****** ******.Admiting it in front of people in the store, and his employee's.

To me my mother is everything in my life, and no one talkes about my mother like that. Not my dadn my brother's, or sisters and specially not a complete stranger. Do you want to know how I really felt calle me. And not just that but the emberasment I went through at the store in front of all this people.

i ordered an exrta lage pizza and bread sticks. also two pks of spice pks at@.59 cents. The pizza was cold as were the bread sticks and no spice pks were delivered. I called the store the next morning and the shift superviser told me th enight before was crazy busy and they only had new employees. I told him that wasnt acceptable and then was told to call back at six. I went in at 530 and the manager called me a lyier about not receving an etra large pizza. I in fact had asked him how many pices come on the exrta large. He said ten slices that does not sound right to me. He then offered a 15% discount off my next order and i said no I want my money back and he said that if i give him his pizza back he would give me my money. I fed it to my dog.

My kids got sick. tThe manager called me a lyer and i am so stressed out i just want my money back and I still didn't get my spice pks. Season shacker that what it says on my recept. I know there r alot of errors but i am so ticked i can't see straight. I do not want them to get away with this.

Today Friday the day after Thanksgiving my neighbor ordered a pizza and it arrived at about 2:00 pm. The delivery boy was Joel V. Joel works in San Antonio Texas at the store located on 1604 and Bandera Road. Joel delivered the pizza and sped away and then made the little extra effort that my little girls will never forget.

Joel ran over their small cat and killed her.

My neighbor that works at USAA called me out of my garage in an outrage, she informed me that the driver, (Joel V) had sped up and swerved to run over a cat, our little girls cat. Our neighbor a normally quiet lady was aghast with the audacity of the act, it was difficult to calm her down.

I called the local Papa Johns and inquired about a driver with a red Mazda, they informed of the drivers name. My wife called to make a report and I drove up to the location of the store and the driver was in the back next to his car. I asked in a heated tone if he was aware of what he had done, he told me over and over that he was doing the speed limit with a sneering smile and a chuckle.

As I write this I can hear my little girls crying while they pet the soft warm bloody cat. Her name is Martina if that makes things any more clear.

The manager Stephaney Perez insisted that I leave the store after less than an a minute while the Mr. V would not even step forward front of the store. I asked if he would like to apologize by speaking loudly enough to be heard in the back of the store. He refused to come to the counter, the manager refused to apologize and was much more interested in rudely getting me out of the store. I did indeed raise my voice and loudly proclaim that Joel had a lack of intellect, I believe that it was the smirk on his face before he smiled and said I wasnt Speeding?.

So Joel & Stephaney can have a good laugh on us, while I will play the fool and ask for an apology to bring home as an offering to my kids. I hope that you are not laughing with them.

I could go on, but there is no time, Ill console my daughters, bury their friend Martina and when they ask did he say he was sorry?? I will tell them no, the Pizza boy Joel smiled, the Manager could have cared less.

For Joel --
My daughter Iliana would like to know, you do you drive so fast on our neighbor hood?.

Cierra wanted to know, why didnt you stop when you killed her friend when you know you did it??.

I order a meal for my family at this location the pizza took over i hour and a half to be delivered> The driver calls me after all that time and ask me if i still want the pizza and i told him yes. When he arrives to my house the pizza was cold he was very rude and not polite at all. I call to speak with the manager who did not give his name and was very rude and hanged the phone on me. This is not the first time i have a bad experience whith papa johns

This order was paid whith a credit card and it was the only money i had i hade at the moment to feed my kids.I was told that that the refund will back on my card in 24 hours.

know i am out of my money and no pizza

On 9/30/07 I placed a phone order for a large 5-topping pizza for pick up.The order was taken by Wendy and repeated back to me correctly twice. I arrived at papa john's at about 3:49 and paid for the pizza. The pizza was given to me by Wendy and when I checked the pizza, it was incorrect. I told her the pizza didn't have pineapple to which she immediately replied, you didn't say pineapple in a defensive and loud voice. She insisted that I didn't order pineapple and throughout our conversation was very angry, defensive and loud.I asked her to lower her voice and I asked to speak to her manager.

She went to the back of the store and argued with an employee there. she brought an employee named Ernesto out who askedhow can i help you and i tried to explain that i had paid for 5 toppings and was only given four and all i wanted was a price adjustment, but wendy at this point called me a bitch and ... she threw up her hands. she was repeatedly told to be quiet and go in the back to no avail. she continued with her verbal assault and could not be controlled by Ernesto, the manager.

i'm not sure if he was indeed the manager because neither had a name tag and he had on an apron. i later saw a man with a gray collar shirt in the office, who seemed to be the real manager and to be hiding. throughout the conversation with ernesto, wendy continued to come in and out of the office yelling insults, threatening me and spewing profanities, to which ernesto said dont pay attention to her. when i commented that such a person with an attitude shouldn't work with customers, wendy said she didn't give a f*** about her job and ernesto just stood there. on my way out of the store, the delivery man told me she wascrazy and to not listen to her. i don't think this is the first time she has verbally threatened a customer. this is the worst experience i've ever had at any restaurant and it was all over missing pineapple and a price adjustment. i expected something to be done about this situation because no one should have to tolerate this behavior.

Every time I order from them on-line, it ask if I want to order a magazine subscription also. For the life of me, I can not understand why I am given this offer every time and their system has not stopped it. It is a borderline opt-in/opt-out offer scam.

Their term UNLIMITED actually means 'LIMITED' to 5 or less toppings.

Their online web site will not accept more than 5 toppings on an order.

Unlimited should mean (within reason) at least 9 toppings. I believe their advertisment is false and misleading.

I think they should be forced to remove the term unlimited from all of their ads, if it is limited to 5 or less, or allow more than 5 toppings.

I ordered a pizza at 6:15 in the evening and let the person on the phone know that I was paying by check. At 7:15, I called the restaurant back and asked where was my pizza...I ordered it an hour ago. She replied the driver has already left. He eventually got to my house at 7:45, 1 hour and 30 minutes after I ordered it. As the driver stood at my doorway, I asked him how much it was, what I was quoted on the phone was not what he told me, so I had to write another check. After giving him the check he held on to my pizza staring at the money I had on my left hand. It wasn't until I gave him a tip did he finally offer me my pizza.

My pizza was late and on top of that COLD. I actually had to heat it in the microwave.

As I ate my pizza, I noticed on the box that there was a delivery charge of 75 cents, a charge that was not disclosed to me over the phone. I believe this was suppose to be disclosed during ordering and was not.

This is my second complaint with this store. I ordered pizza, charged it on my credit card and then was told that it did not go through so I paid cash upon delivery. A few days later, a charge appeared on my credit card. I complained to the management and they told me they were going to reverse the charges and it never was.

I've complained to the corporate office and all they do is forward the complaint to the store. What is this going to do? Neighbors too have issues with this store, so its just not me.

Cold Pizza, bad service, not disclosing delivery charges and double charging.

Below is a verbatim copy of the letter sent to Papa John's corporate headquarters.

This is to advise you that the Papa John's Pizza at 6400 Leetsdale, Denver, CO 80224 (303) 399-6262 has adopted the policy of refusing to honor its own coupons.

After years of business with this particular store, it has recently come under new management which has completely refused to honor its own coupons. Specifically, coupon code #001048 Expiration 06/29/03 One Large One Topping $7.99 which was just put out a week ago on the top of the pizza box of our last order. This refusal occured on April 3, 2003.

The manager, who refused to give his full name, merely calling himself Mike made it crystal clear that he had no intention of honoring this coupon and was rather rude in doing so.

Be advised that though we enjoy your product, such shabby customer service and refusal to honor your own offers bodes ill for the continued success of your company. A copy of this complaint is being forwarded to the Colorado Better Business Bureau, several local resturant review services as well as the parent company - Coca Cola. The coupon is remaining on file.