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McDonalds |
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Jamie of Marion, OH November 11, 2009 My family and myself stopped in McDonalds for dinner before my son's football practice. We arrived at 5:01 pm they were busy, we ordered a rather large order to eat as a dine-in. When the cashier took my order u could tell that she was upset and frustrated because she was slamming things and just plain had a bad attitude. 15 mins after placing our order we were still waiting on our order so i questioned the girl at the register on why were people that ordered food after me getting there food and we werent she replied what did u order and went to tell whomever was expiditing orders that she needed my order and the lady said it must have been erased. 10 mins later still no food so i asked to speak to a manager and she said he is busy that i would need call back in a few hours and talk to him. Finally after almost a half hour waiting on our food they put my food in a bag and set it on the counter, no apology for the wait no have a nice day no nothing. Well i checked my bag and they didnt give me my fries,so as i am standing there waiting for someone to acknowledge me the manager come out in the dinig room so i start to explain to him what has happened and he says what r u waiting on now and went back to get my fries. As i am waiting on my fries i made the comment to my son im sorry u r not gonna be able to eat ur food while it hot because of his football practice and the girl at the counter says DO U NEED SOMETHING ELSE, in a real hateful and snotty tone. Now i go to this McDonalds quite often and i am very disappointed in the manner in which they treated me after waiting all that time for a dine in order and my son not having time to eat his dinner. No apology no have a good day no nothing not even from a manager. Kathy of Metuchen, NJ November 11, 2009 I visited McDonalds on Sunday morning around 10:30 on 11/08 to purchase a cup of coffee through the drive thru window. On the left side of the drive thru is the menu board with the cost of a small coffee at 1.06 and on the right there was a large sign placed in the ground stating 12 oz coffee 1.00 all day al a carte (which is all I purchased). NJ state tax is .07 on a dollar which should have made the cost 1.07, however, they would not honor the cost of 1.00 on the sign. The cashier and Manager insisted I pay 1.13 - which is 1.06(small coffe plus .07 for sales tax. I argued about the sign and got no where. I've contacted there customer service center and was told someone would contact me, however, I still have not received a call or an apology. That is false advertising because I went to another McDonalds in another town and they had the same sign and honored the 1.00 cost. Everytime I visit McDonalds they mess up my order and I'm only ordering coffee. My complaints to customer service are never responded to. Garrison of Indianapolis, IN November 10, 2009 for starters it took over 15min for me to get only get a mc chicken vaule meal with a hi-c. But once i get up to the window they handed me my order and i drove home. once i got home i opened the bag to find my fries upside down spilled everywhere, these frie where old and over cooked, then i open ma sandwich to find the buns adjacent to each other pretty much. And i jus dont appreciate my order beinging taken care of the way it was. This is not the first occurence, i have been there atleast 2 other times and one of ma orders was completely different from this one. it was a sloppy made big mac. i just feel that the service and the quality of the food is the poorest i have seen from this mcdonalds. Lynda of Freeport, NY November 7, 2009 I am very disturbed by the way I am treated every time I go into the McDonalds on Merrick Rd in Freeport, NY. I first applied for a part time position there and they failed to even interview me. Because I am white,female and it seems they only hire minorities and hispanics everytime I go into this McDonalds I get treated very rudely. I feel I am being discriminated against because I am white. I go into this MdDonalds several times a day and feel I dont need to be treated like this every single time I go into this fast food chain. Linda, the manager, is very rude and since I applied on line for employment all she hires is minorities and hispanics. I didnt even get an interview. When I asked her why--she told me to ask the hiring manager, but isnt she the manager. Just to let you know, this McDonalds in Freeport is very bias and do not treat their white customers humanly. Clifton of Arlington, TX November 6, 2009 On my first visit to this McDonalds, I had a simple order: Number 10 with a PowerAde, no ice. Supersized. I gave my order, confirmed & went to the first window to pay. After paying, I waited in line for my food. Once I arrived at the window, a girl handed me my bag first & then my drink. I immediately noticed that my drink had ice in it & I said to the girl that this is supposed to be without ice. I handed her back the drink. She gave me a dirty look & said, "This is supposed to be without ice?" I then said, "Yes." She turned to some lady next to her & said with frustration, "He said this is supposed to be without ice." The lady said something back to her while looking out the window at me. The girl then opened the window back up & said, "Could you move your car forward & we'll bring your drink out to you?" I then told her, "No. I will wait here for my drink." She then gave me another dirty look, then partially closed the window and said, "He's holding up my line." Someone who looked like a shift leader came to her & she tells him something. He came to the window & said, "Sir could you pull your car up and I will bring you your drink?" I then said, "I'll wait right here." He said, "But I have to walk all the way over there to get your drink." I said, "OK, I'll wait." He rolled his eyes, then closed the window, went & got my drink, handed it to the girl and she gave it to me with the lid insecure & she said w/sarcasm, "Have a nice day sir!" I said thanks, secured my lid & left. All that because of their mistake. Really, you can have a full discussion with 2 people about ice in a drink, but you couldn't just go pour the drink out and fill it without ice? This was one of my worst experiences at a McDonald's because the solution was so simple. Yet, they instead want to treat me like I'm an inconvenience after they take my money. Bad business. I will definitely not go to this McDonald's again and I advise anyone reading this to not go either. If they treat me this bad over something so small, imagine what will happen if you add an apple pie to your order! Maybe it's because I was a different color than they were, but God forbid anyone talk about racism any more. yaya of cairo, Egypt October 19, 2009 Garbage is everywhere at McDonald's Merryland branch Heliopolis, a dealer comes daily at 12AM with a bunch of beggars and a donkey! To recycle plastics taking what they need and throwing the rest in the street!!!! Delivery boys' attitude is unacceptable they drive along the pavement where we r supposed to walk in peace!!!! Cats and rats everywhere!!!! The smell is terrible as McDonald's is inside a building, the entrance of the building stinks 24/7 Employees e rude to tenants (ladies r harrassed verbally at the building several times) Uniforms of employees r filthy!!! Please take an action ASAP!!!! Alicia of Dallas, TX October 11, 2009 On October 11, 2009, I stopped at McDonalds to get breakfast for my family. Once arriving home, I realize that I paid for, but fid not receive my entire order. Upon calling the resturant all they would offer is for me to come & receive the rest of my order - causing me more time. That was not sufficient since I had paid with a credit card. Ron of Lexington, KY October 9, 2009 On a Friday mid-morning my retired wife and I ordered breakfast; our drinks of choice were water and a diet drink. The invoice reflected a charge of .25 for a small cup of water. I looked on the menu boards; there was no mention of charging for water or listing water in the beverage area. The gal that took our order did not tell us that there would be a charge for water, either. I complained to the manager on the way out, and he agreed that water was not posted on the menu board, and McDonalds did not tell us that there was a charge for the water when they took our order. He gladly refunded my quarter; I thanked him and added that McDonalds needs to stop the deceptive practive of charging for something that is not listed are being told that there is a charge. Not of Not Avalible, Australia October 8, 2009 My family purchased 3 grand angus burger. when i got home i looked at the codes on the box and they were all the same, when i tryed to type them into the compertion to win the instant 1000 or the 50000 two of the codes did not work. I felt conned into buying the burgers especially as the advertisment on tv said you enter the UNIQUE code on the angus burger box to have a to win. I am were disapointed with McDonald's, in my oppinion they are not always honest or trustworthy. derek of kissimmee, FL October 8, 2009 I went thru and asked for a big mac and a lg fry no salt, nothing more, i got my order, big mac was fine, Fries were not salted but super cold, and old and very tiny pieces of fries, like fry chips, i drove back around and the drive thru girl was flirting with the car waiting for food and 2 cars beside that, laughing and giggling, i couldnt hear what they were talking about and didnt care, only that it was very annoying when I was trying to get my order corrected. I waited 4 more minutes while the big bac is obviously now getting cold, i get to the window and i tell her the fries are stone cold and OLD and she takes em, comes back 20 sec later with hotter fries no salt, when i get home i see they are the same tiny pieces of fries, most pieces less than half an inch, only microwaved at best, i was so f'n pissed off with the poor service and worse product ive had from mcdonalds in a long time. Is it too much to ask for to get an employee to give a crap about the customer anymore? There was no receipt in or stapled to my bag which further pissed me off, maybe its becaues it was late and no one on that shift gives 2 cents about a damn thing, but it sucks when you pay close to 6 bucks and have to get such poor product and even worse service. But the non apology, along with the obvious microwave fix I received was unforgiving. Its late and im doing this to let you know, I could care less if you try to fix it, Id rather eat glass than go through another experience like that Advertisement
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