McDonalds

I'm a regular morning customer at McDonald's #10505 in Nixa, MO 65714. I get a fruit/yogurt parfait and practically every morning it is dated to sell by the evening before. I have reported it numerous times but this morning was the last! The young ladies that work the window have always been very apologetic and reported it each time to the manager on shift but never has the manager come to the window to say anything to me. This morning when I got my last outdated item, the manager did come to the window apologizing but like I told her, it's too late. I will never buy anything from this location again. This is the first time I've ever reported a complaint but I'm a dept. manager at my business and I know this kind of problem would have been taken care of after the first time. If not, certainly the second.

On the 5-5-12, I had bad food and bad service at McDonald's. On the 8th, someone called to hear my complaint. He said he would send a $10 card to me. I never got it. The $10 would be nice but I did not get it and it's been a while. Could you see where my money is please? For spending $45, waiting 30 minutes for the food and then the chicken sandwiches were bad. I received nothing from them. My daughter-in-law and I ate the chicken and spent the next 18 hours in the bathroom crapping. But when and if I ever receive the $10, it would not make up for the bad food and bad service we got from them. The chicken was badly grilled or fried. We both ate them and we both got sick. Thank you.

I ordered a chicken sandwich and got a beef burger. I drove around and told them about the mistake and ordered a chicken sandwich #7. When I got to the drive thru window, the manager, Veronica, wanted to know what happened. I showed her the burger and she said, "I can charge for chicken and put it in your already soggy bun." I said just give me the #7 and give me my money back. She said, "Okay, but give me the sandwich back." I have never had anyone request a mistake back. I thought it was health hazard and she said, "this is how I was trained!"

We were customers at your establishment on Saturday, May 12, 2012. We used your drive-thru service at 9:20 am. The driver is a county employee and I am a state employee. I only mention that to say that we are both educated people with careers. We were both completely unsatisfied and insulted by the female who was working your drive-thru window on that morning. She was rude and projected a very combative attitude from the onset. I hope you can feel the arrogance of your employee as I try to describe the event: We pulled up to the window and the female was gathering the two coffees and the holder. Before she put the coffees in the holder, we stated we did not need the holder. The female looked at us blankly and started to place the first coffee in the holder. Again, we said we did not want the holder. The female grimaced, placed the second coffee in the holder, and reached her arm out of the window to hand it to us. For the third time, we said, "We do not want the holder."

Instead of the female retracting her arm, she told us to take it and then just give her the holder back. She was very hostile and demanding when speaking to us. Furthermore, it did not make sense for us to take the holder with the coffees, then manipulate the cups from the holder and finally, to return the holder to her. However, we took the tray with the coffees, per her demand. As we were trying to avoid from the beginning, the coffee almost spilled as we took the tray (the vehicle had custom interior modifications). After we returned the tray to her, she slammed it down on the counter and proceeded to thrust our bags to us. I checked the bag to see if there was a straw for the orange juice and there was none. I asked her for a straw and she rudely said it was in the bag. We corrected her and told her it was not in the bag. The female gave us a dirty look and proceeded to hand us a straw. How unprofessional.

This female was so incredibly rude. We parked the vehicle in the lot to eat and reflected on the treatment we received from this female. I would have gone back in to speak with the female and her manager; however, I realized I needed to calm down prior to a confrontation. I manage customer service as part of my job. If anyone of my staff treated someone as your female did, I would have written them up with a suspension. Her actions in no way embodied your Mission and Values statement. I would like to see this person removed from her front line customer service position, I would like coupons so we can have the opportunity to have an enjoyable breakfast at McDonald's. The experience we had should not be the last memory of any of your customers.

On three different visits at Brooks McDonald's, I have ordered a fish burger and the bun has been stale. I ordered a quarter pounder, and there's no cheese. Seventy-five percent of the time, it will have cheese on it. Your idea of help yourself to the pop is a joke. It is always dirty and messy, and it's usually out of ice. Take-out orders will be missing stuff, like straws and napkins.

Also, I was in Edmonton in April and went to McDonald's on Yellow Head and 140-something street, and the place was dirty. Three tables were being used, and all the rest were dirty. Also, the floor was dirty, the bathroom was filthy, and the window ledges and the seats were dirty. I mean dirty from buildup over time, not messy from being busy. I expect better.

I went to McDonald's in Lake Rd., Takapuna on Saturday 12/05 to have something to eat with my husband. I asked for 2x coffees and 2x burgers and was informed that only the breakfast menu was available? So, we settle for McMuffins, about which I was very disappointed, for I only go to McDonald's for burgers. The whole eating area was not clean, and I hope they're busy renovating for a lot of seating was not available? Some tables had no tops, and others were marked with torn paper that they're not to be used. I always go to Albany, and for future, I will rather stick to that branch. What is the point of having burgers at McDonald's but is told not at 9.30 in the morning?

Well, I went to this McDonald's on 1636 Hwy-19 Griffin, GA 30223 last week and ordered a chicken biscuit meal and she said their drink machine was down. I said that I wanted a frappe anyway. She told me that they don't sell them anymore and that it's been awhile. It's funny because my boyfriend had just one the day before at another McDonald's. So my mom and I went to this same McDonald's on Sunday and I had mentioned to her that they don't sell frappes anymore and she had told me that the lady that works with her got one that morning. So of course, I asked for one and got it that time. I'm so not happy that I was told they don't sell them anymore because they are too lazy to fix it. Thank you!

I went to your place today in Parker, CO, and my order was cold, coffee was terrible, service was bad and this isn't the first time. I said too many times that I will never go back to that one; however, I kind of had no choice as I was babysitting for my grandson who lives in Parker. There were plenty of employees all on top of each other; all confused and no one really was organized. The play area could use a good cleaning job as well as the whole place. This is the store's information: 10950 S. Parker Road, Parker, CO, 80134-7440, Store #7462. Thank you.

I stopped by the McDonald's at 1501 Keowee St., Dayton, Ohio 45404 as I do a couple times a week for breakfast on the way to work. I ordered off the dollar menu as I normally do. Ordering a Sausage McMuffin no egg, the lady that took the order (which as with every morning I stop in is very friendly) told me as normal my order was a dollar. I pulled to the window and paid with a ten dollar bill and was given change. I pulled to the next window and realized that I had only received $6 and some change. I just figured an honest mistake and I looked at the receipt and was charged for oatmeal (another honest mistake).

I spoke with the woman at the next window. I told her the problem. She took the receipt and change, and made a correction bringing me back another amount. After looking, I now had $7 and some change. I told her that what I had ordered was off the dollar menu. She said she wasn't sure and checked with another person that I assume was a manager. She said no, that it wasn't on the dollar menu. I tried telling them that I had just stopped in on Thursday and purchased the same thing and was only charged one dollar. She said they must not have charged me right.

Needing to get to work, I decided to leave and called to speak to the manager after I got to work. I tried explaining what had happened and she tried telling me that I had not ordered what I had said I did. I order the same thing every morning, only changing with maybe ordering a hash brown to go along with my order. Below is the only response I received from McDonald's Corp. This is some of the worst customer service that I have seen. I was clearly over charged and nobody from McDonald's is willing to do anything about it.

I worked for a McDonald's in Murfreesboro, TN on Rutherford Blvd and I worked overnight there and most of the time I would not get breaks, but they would edit my time to give me break for 30 minutes a day. I had to also deal with racism there all the time from a manager they hired not long after I worked there. Also I was there for 9 months and never once received a raise therefore made me decide to quit and go to work for another McDonald's in FL where I am being treated better.

I was satisfied with the people at the many LA McDonald's. Everyone was just nice as they could be but I ordered two double cheese burgers and a large fries, and didn't even open the bag. When I got home, 23 miles away, I only have one burger.

On the morning of April 25/12, I purchased a large coffee at the drive through window heading into work at the Young and King side road location in Richmondhill Ontario. The cashier handed me the large coffee that I purchased through the window and I placed the coffee in my drink holder. My work is located just around the corner from the franchise in question. As I turned the corner into the parking lot, my coffee fell out of its drink holder and spilled out of its container onto my right foot: The coffee was so hot that it penetrated my jeans and my sock on my right foot and caused severe 2nd degree burns to my right foot. I immediately drove to the hospital in excruciating pain to be treated for this unfortunate accident. I will be off work for a few days to allow my very painful burns to heal. Note: No one should serve a beverage so hot that it could cause such a painful and acute injury. I want some answers and I'm not looking for trouble; just a way to mitigate the chances of this happening to someone else. If I don't hear from someone in the next 24 hrs, I will take this situation and the horrific photos of my burnt foot to the media. Thank you.

Every week, we take the children from our school to buy ice creams, McFlurrys or milkshakes from the McDonald's in Rosebank Gauteng Johannesburg, and every single time we all get off milkshakes, the ice cream is never frozen, or it is not proper ice cream.

I was with my kids when the car broke down in Skewen, Swansea. My kids had not eaten and though McDonald's was open, the cafe part is closed because it is being done up. So I went to the window and said that, "I broke down in your car park now because my car caught fire and they put it out. I had my three kids with me. Can I have three happy meals for my kids please?" And they said no. I begged them and my kids with me. I said, "I got cash for them. Please my kids had no food yet," and they still said no. So I said, "Can I please?" They said, "No car, no food." A very nice man came along and said, "I will get them kids for you," and they looked at him and said, "No, you won't. She has got no car." He said, "I have." So I have 12 people look at this. It took 25 minutes just to get my kids food then some man who we did not know helped us. My kids love McDonald's. I have a one year old, six-year old and nine-year old. It's not their fault we broke down and they are being refurnished. The date is 23.4.2012 in Skewen, Swansea. Thank you. Hope to hear you soon.

Traveling through CO, I stopped at Ft. Morgan McDonalds (store number 34515). I ordered Quarter Pound meal to go. Fries were hard and cold, and I had condiments on the hamburger, which I specified I did not want on the hamburger. I had to toss the food and stop again to purchase food. The meal and service was not the normal quality I have received at previous visits to McDonalds. Thank you for listening.

I emailed McDonald's today with a complaint I have about the City Centre McDonald's in Wakefield, England (UK). They advertise that they are open from 5am in the morning. I work nights and have been to this McDonald's at around 5:15-5:30 most mornings. Most of the time, it's either closed or the staff inside have been late and the machines aren't ready for making food and I'm told there's a 15-20 minute wait. The morning staff looks a bit shabby - running about the kitchen in their hoods and "non-uniform" clothing, which surely is not company policy for hygiene standards. If McDonald's can't open at 5am because all the staff turns up late, then they need to change their open hours! I wonder what response I will get from my email!

My bill order time was 21:36. The delivery reached me at 23:00. I am very surprised that the delivery man took more than 1.5 hours to deliver as the McDonald's store is not more than 3 km from my house. Also, the delivered item were in such a bad state that the paper bag containing items and the burger covers were all torn and the burgers were all squeezed! The chips also were filled in a very less quantity in the cartons. I have taken the snaps of the items delivered. After placement of my order, I received a lot of calls from the McDonald's store to confirm whether I have received the order. Consequences: my children had to sleep without food as it was too late to order anything else for them. Bill number: **; bill date: 21/04/2012.

I have been working in Washington, PA for the past 3 weeks. There is a McDonald's next to the hotel. I go in every morning and at lunch because it is convenient and I am used to my order being wrong at least 4 out of 10 times. The last 3 were on consecutive days. One morning, I ordered a sausage and egg biscuit with a large coffee with 5 creams and 5 sugars. I got to the job and I had a sausage biscuit and a black coffee. That afternoon I ordered a double cheese burger and medium fries with a large Coke. I got to the job and had no cheeseburger and the Coke was diet.

The next morning I ordered a big breakfast with hotcakes and requested extra butter and syrup. The extra syrup was $0.40 extra. I got to the job and I had the extra syrup, but no butter at all. What's the use? I'm not a complainer and I don't check my order at the window for fear of holding up the line. I have noticed that most of the problems are at sites that have a double drive-through. I have decided that this is a way of life at McDonald's and no one there really cares about customer service anymore. But I will hold up the line from now on and check my order.

I was trying to get some food. I was in line for ten minutes at the McDonald's 24-hour drive-thru. When I got up to the window, the man told me that they stopped selling food until 4am. But the cars in front of me got food. I feel like it was because I was white. The person in front of me was a black man and the man that was working there was also black. I work in the fast food business. I have never seen anyone acted like that before. I will never go to a McDonald's again and there are four in my area. It was the one Smyrna, GA on South Cobb Dr. by 285 in the BP gas station.

I was there at Dana Branch in Dhahran, Saudi Arabia and was in line for over 10 minutes behind a man at counter #2. I noticed only one employee preparing food trays for over 9 trays. After waiting this for 10 minutes, he is going back and forth and did not say anything. I told him, "Excuse me, can anyone take our order?" He said, "Wait." I said, "How long we need to wait?" He said, "Can't you see I am alone here and there are many orders?" I said, "I see **, Allan, you must ask for help." Then he started taking orders from another counter which was not there before and ignored me and the man in front of me. I told him, "Why are you taking orders from this counter and not this one?" These people just came. He mumbles something I could not understand.

I asked him, "Where is your manager?" He pointed to a man and I asked, "Are you the manager and what is your name?" He said, "I am Jeni, a Filipino national." I complained to him and he said they are very busy. I complained about ignoring us with no courtesy when we waited for a long time. He was okay but could not manage the situation. They took my order after a few minutes and I left and sat on a table. The manager came back a after about 15 minutes and said nicely, "Your order is ready sir," and apologized. I told him no problem and thank you but I will send this complaint for future improvement.

I recently visited a McDonald's location in Pennsauken, New Jersey. I ordered a Mighty Kids meal and my son informed me at the last minute that he wanted three sweet and sour sauces. The cashier said that it would be an additional charge in the amount of 21 cents. I said fine and proceeded to hand her my $1.00 bill. The cashier or team lead never wronged this transaction up, they had a basket filled with change on the side and my change was given from the basket. The team lead or supervisor that was assisting her (Patricia) told the young lady that she should not have given me anything. Unfortunately I did hear the rude comment that was made by Patricia, since I was still sitting at the window.

When I asked Patricia to repeat herself, she informed me that I should have gone around in the drive-thru because I was holding the line up. I had no problem with paying the additional money, but I did have a problem simply because the way I was treated and it seemed as though they were trying to pocket the money, because I never received a receipt and I never saw them ring up the transaction. I called after pulling off and spoke with a supervisor by the name Darlene. I asked for her name when she first answered and she informed me that she was not giving me her name. Darlene proceeded to make excuses for Patricia's behavior, instead of informing me that she will take care of the matter at hand.

I expressed my concerns on the way they treat their customers. Darlene later tried to rectify the problem by offering me a free meal, but due to the behavior that was displayed, I declined. I would never want to eat anything again from this location ever again, because the customers should be given the utmost respect and that was definitely not displayed in this establishment.

On the 15th of April 2012, I went to 1 of the McDonalds in Lucky Plaza. At around 5.30 PM, I went in, there is a lady serving me and placed my order, "I want 2 sets of 20pcs nuggets and a McSpicy meal up-size more curry sauce." After she gets my money she prepares my foods. After 2 minutes, my foods were done and I left. Half way back to where I'm going, I found that she only gave me 1 box of nugget and I went back, and she gave it to me. When I'm back enjoying my food, I found that when I up-sized my meal, it should come along with a popcorn chicken, but I didn't receive any. When I opened my McSpicy box, it's a chicken burger. I got lots of surprise. What is this McDonalds doing? Are they still sleeping or the manager is not doing his work? Can the management do something about it? Show us what I have seen is wrong.

I work for McDonald's. I have previously worked for McDonald's throughout high school, roughly 10 years ago. McDonald's is currently paying for me to go get my degree and move on to bigger and better things. I work as the order taker, you know, the bubbly, fun girl who takes your order on the speaker and gets your order right every time, as seen on your receipts.

Here's a general walk-through of my duties and responsibilities. First, I say, "Hello, would you like to try our new (Shamrock Shake, McBites, Strawberry Creme Pie--whatever the new thing is at the time)." I promptly and courteously take your order, even when you're being rude to me, drunk, or stoned. When I verify your order is correct on the screen, I kindly ask you to please pull to the first window. Normally, this is an easy task for you, but sometimes you whip past me onto the pick-up window. This makes me have to ask the next person waiting at the speaker box to "Please hold" while I walk to the front of the store, take your money, walk back to my register, cash you out, and walk your change and receipt back to you.

Then I am able to take the next person's order, who only wanted a large Sweet Tea. I make up for the wait by saying the Sweet Tea is on me for their inconvenience. Hopefully, this makes your day, but most of the time, I don't even get a thank you. I digress, getting back to the duties and responsibilities. When you stop at my window, the pay window, I smile and say, "Hello! Your total is $x.xx." As I cash you out, I ask how your day is going. I rarely get more than a low grumble.

Meanwhile, the kitchen staff is busy complaining about how much food you just ordered. The manager is running around like a chicken with head cut off, probably on the cell phone or just sitting in the office, while I try to be the friendly employee. And I know that I am nice to each customer, as I would expect someone to be nice to me.

I don't think the general public has any clue how a restaurant that specializes in fast food works. Along with the order taking, I am responsible for making all the Pies, Cookies, Sweet and Regular Tea, keeping the break room spotless, checking for errors on the menu versus computer, washing every single dish there is in the store, sweeping, mopping, windex-ing, cleaning the parking lot after my shift has ended, and most Importantly, keeping a good attitude as well as personally fixing any problems you may have, as the managers could give a ** less.

I do care, I want you to be happy, and I'm glad you chose to come to my McDonald's. I'll chat with your kid about the latest happy meal toy. I'll give you a promo if your order was incorrect on your last visit. I really try to do my best to make sure you have a happy experience. But, my general manager hates me, and I'll never be promoted to anything in this company, which is sad. I guess what I'm trying to say is that you can't please everyone all the time, but I sure do try. It'd be nice to get a little kindness from the general public in return every once in a while.

I went to McDonald's at 830 Commerce in Decatur, GA. I gave the cashier, a tall, well-set, light-skinned black woman a $20 bill for a cup of coffee. She acted as if I gave a $1 bill. The police came and said they looked at the film, but could not tell what I gave her. The manager said the cash register money was counted and was correct. When the regional manager called me, she sided with the cashier and might as well have told me to go to ____. This McDonald's is close to my job. I surmise I would have spent between $500 to $600 over a year. I doubt McDonald's will ever get another penny from me except if my kids beg to go.

My partner and I were a bit hungry so we thought we would go to McDonald's to have a Big Mac meal. When we got there, we had to wait for the food for about 15 minutes. It came back absolutely stone cold. We bit in to the burger and we could not eat them. We tried the fries and they were the same as well. So I took the food back up and they said they would give us fresh food. We had our meal back and to be honest the fries was lovely and warm and the bottom of the burgers was freezing again. I didn't want to take them back up because I didn't want to make no more fuss. But I usually go there and have nice food. To be honest, we've both been extremely ill with upset stomachs and going to the toilet up and down all night.

Sorry about the complaint but I would like you to look further in to the matter about serving cold food at your stores as I think we both had a case of mild food poisoning. As I said, it's the only food we had all day. I would be happy to go there again as long as this happens no more. We look forward to hearing from you. Please ring me on ** or mail me on ** as I think this matter should be resolved as I could have had my two kids with me asap if you can please.

Every time I order a value meal, the fries are cold and the drink is watered down. The employes must not see the commercials of hot fries and tasty drinks. The service is fast and that may be because they don't care about serving hot foods hot and soft drinks tasty. I would like to continue to eat at McDonald's but Wendy's and Taco Bell are starting to look good. I want what I pay for and I haven't been getting it, so how are you McDonald's going to fix this constant problem? I'm not loving it! And yes, some words are spelled wrong because you guys aren't right!

My daughter and I visit the McDonald's located on 51st and Roe in Roeland Park, KS on a daily basis during the work week. Last Friday, 3/30/12, we placed our order and we hadn't even paid at the first window, when the woman at the second window had our food order hanging out the drive thru window, as if we were slowing her down. We proceeded to the window and our order was incorrect, however, we didn't notice it until we were on our way to work and school. So, I took a picture of the order on my cell phone and then made a call to the store.

The person that answered the phone should not be allowed to answer calls. He was difficult to understand and I don't think he spoke English or if he did, I couldn't make out what he was saying. I asked to speak to the manager and I did manage to understand from him that the manager was too "busy" to take my call. He said he'd take my phone number and the manager would call me.

Needless to say, I never received a call back. I'm angry because this person probably did not pass my number on, being that he didn't speak the language or the fact that the manager didn't think it was worth their time/effort to return my call. I would like my money returned since I did not receive what I was charged for. I have a copy of my receipt and pictures of what we received. I am a loyal customer. However, if this is how a customer that patronizes a business on a daily basis is treated, I may have to take my business elsewhere.

I visited India from 19/3/2012 to 30/3/2012 for a tour. I have two complaints. First, the quality of the food is very poor. On two occasions that I ate at two McDonald's (Bangalore and Mumbai), in both the places the chicken was overfried and dry. Second, the facilities in Mumbai were terrible. You could not use the facilities. The smell was terrible. The urinals were stinking, stained dark brown and cracked. For an international food chain store, it is absolutely unacceptable. I approached the sales person and complained. He had no answer as to why a reputable store has such poor facilities. I did mention that I would complain to McDonald's.

Well I went in and at first, it was going good until we got our food. It was super greasy and not worth the money. I have seen hair in my food and that made me very angry. Also not only me but my friends have also seen bugs in there and that was not very clean!

Today, just now at around 2 pm, I purchased two McDonald's Junior Chicken in the store located at 7270, Rue Saint-Jacques Ouest, Montreal, QC H4b 1W1. The right price should be $3.2 for the 2 Junior Chicken sandwiches. I gave the cashier $20 by cash and she returned to me only $9 something. By doing so, she charged me $10 something for the 2 Junior Chicken sandwiches! And she just put the bill on the desk and waited to serve up the sandwiches. And I waited aside. When my sandwiches were ready, I went to take, but there was no my bill at all—maybe another customer took it by mistake. I asked the cashier and her manager about my bill. They said they can only check the last 10 transaction records and they could not find it in their cash machine at that moment. At last, they said they can try to check it in today's transaction data after finishing today's business day.

What I am angry about is the cashier's attitude. I took my child to go to toilet during the long waiting. I cannot always watch out my bill all the time. Supposed if I have the responsibility to watch out my bill all the time, then the cashier should place the bill in my hand, not just leave it on her counter. She said she always lines up all the bills on counter, but how she well supervises them? What can I do now? Does anybody have the same experience with me?