Complain about a product or service

McDonalds

Cassie of Woodstock GA (08/29/08)
Since when do you have to pay extra for sauces at McDonald's? As long as I have been a customer, I have never had to pay extra for anything. But if McDonald's wants me to pay extra, I want to know about it ahead of time. This particular McDonald's is very wishy washy at best about the issue. I understand that we are in a recession, but the least they can do is put up a sign saying that it would cost extra for sauces.

When I explained to the woman at the window that I have never had to pay for extra before, of course she didn't believe me and told me that they started it back up a month ago. When I explained to her that I was there last week and no one had mentioned it. She told me it was that person's mistake and she was right. I still did not get what I asked for and in my eyes, that is horrible service.

I will no longer give my money to that McDonald's.

Alyson of 18501 26th Ave Ne WA (08/22/08)
Tonight on August, 21st 2008 I left my purse at the Mcdonalds on Ballinger Way in Shoreline Washington. I left the bag there around 12:10 and returned to see if any of the workers had found a purse. I talked to a man who said he had not seen a purse in about 3 hours and that the last time he had seen a purse it was red. I asked the man if it was purple with peace signs on it and he said no it was just red. I left the store for a few seconds and came back in with my friend to look around the resturaunt but i could not find it.

I decided to ask the people working if they could double check and this time it was a lady and she said oh yeah and went to the back. My friend and I heard her say, that bag I found, I put it back here and now I can not find it. a man laughed in the bag and said haha you cant find it she came back and told me that the bag she found was no longer here and that someone had come to claim it. i asked what it looked like and she told me that it was purple with patchworks, which is what my bag looked like. I asked her if she had seen the person she gave it to and she said no i was taking a break, he actually gave it to the person. she then pointed at the same man who told me he hadnt seen a bag in a long time.

They then said that it had only been about a half hour since the guy claimed the purse. I hope to here back about what can be done about this situation and the fact that this guy gave me purse away and then lied about it to my face. I was thinking that maybe they could look at their security cameras or if i could find out their policy about the situation. Because they said they had the purse in their possesion but then falsly turned it over to someone or the guy behind the counter took it.

Since I am only 17 years old I do not have very much of my own money but I had about $50 dollars in their and a few other possesions. I also had jewlery in various forms.

Waleshka of Christiansted, Virgin Islands (08/21/08)
To my knowledge, 2 of the 3, McDonalds on the Island of St. Croix are extremely slow and give a horrific name to the term fast food. I visited a McDonalds today during my lunch break and from the time I stood in line until the time my food (Big Mac combo and a cheeseburger) was given to me, I times exactly 43 minutes! This is ridiculous and shouldn't happen at any fast food restaurant. I've gotten faster service at a fancy restaurant!!!

On top of this, my co-worker was with me and she ordered chicken nuggets, well...as the cashier attempted to fill her order, she dropped the bag containing her food and it opened onto the floor. This cashier picked up the food and took it back to the cook, who replaced the box and put it back on the rack to be served to another customer.

As we stood in line, my co-worker saw that the cook simply replaced the 2 or 3 nuggets that fell on the floor and put the same box back out to be served! That is utterly disgusting! I believe that those at the top of the chain need to send a few people down to St. Croix to do a spot check on their employees service from start to finish. Despite the fact that the employees take forever and 3 days to serve the customers, they are very rude and not the least bit friendly. McDonalds has a bad reputation on this Island of being rude. However, since there isn't much more fast food competition on Island, McDonalds still has customers.

Kristey of Dartmouth OTHER (08/21/08)
I went to a 24 hour Mc Donald's in Dartmouth Nova Scotia this morning at 1:30 A.M. My boyfriend and I had a serious craving for a Mc Flury,so we went through the drive thru. When we reached the talk box (order placing mic) my boyfriend asked for the lady to wait just a minute,and believe me...he did say it rather politely.When we figured out what flavour we wanted(we asked for two large Rolo Mc Flury's with $.50 cents worth of extra toppings) the employee(Karon) responded rudely...wow it took you that LONG to come to that little conclusion? She began laughing through the mic with a female fellow employee.

When we drove to the window to pay,there was a young male standing on the other side of the drive thru talking to the rude employee. When the employee took our interac cards,she interrupted what my boyfriend was saying to her,to ask the young male a question...he was undoubtly her boyfriend(you are not allowed to give pedestrians there meal through the drive thru...and thats what she did..right in the middle of our transaction.

Then she handed us our Mc Flury's and when she passed them to us they were not level,she held them so that it looked like the contents were going to fall out...when we got them..there was NOT 50 cents worth of extra stuff in them,they were a standard Rolo Mc Flury..when you ask an employee to put in extra toppings they HAVE to put it in,or basically its a form of freud..you pay for something you are supossed to get,and in return you get shorted for it.

When my boyfriend tried to get the rude girl's attention she slammed the drive thru window....I don't know why she acted like this...when we were very polite,we treated her with the most upright respect..and got treated awful in return.....I am very unhappy about what happened tonight,it was completely un called for,I did nothing wrong to this person,this is not allowed in the workplace to treat customers like this,especially to customers who have not prevoked the employee,many have bneen fired for this reason,and for less. I also work in the food service industry ...If ever I treated a customer like this...I can guaruntee,i would be fired the next day.

Brandy of Bloomfield MI (08/17/08)
Is it acceptable or written in any Mcdonalds company policy for senior level employees to engage in or maintain romantic relationships with lower level team members or minors under the age of 18 years old working at the job? Would this not be considered sexual harrassment?

Charles of Bradenton FL (08/11/08)
i broke my tooth on a piece of bone in a chsbrgr i have dealt with the worst pain i have ever felt in my life now the dentist says the tooth has to be extracted i have missed 5 days of work and i had to borrow money for the dentist visits i have no insurance

5 days work is $1,076 / 3 dentist visits at $59 each / $250 to extract the tooth

Rhys of Echuca OTHER (08/11/08)
I went into the drive thru placed my order then payed went to pick up my order.I see that the car in the waiting line got the wrong order the staff member got the food off the customer then came inside and then gave the order to me and then i told them that i wanted fresh food to be cooked not s/hand food that thay just got off the customer in the waiting line

thay made me a new order and i left only to see when i got out of the drive thru that they hade lift out some of my food so i park in the car park and went inside i told the manager that i was not happy and then he gave me the rest of my food and he told me to leve i was not happy at all

Gave me s/hand food and told me to leve

Mr of Ekurhuleni OTHER (08/11/08)
On Thursday evening the 7th August 2008 I have entered franchise that is satiated next to Nu-Metro Cinema at about. My nightmare started when I was the second on the middle lane teller and the employee moved from west side teller to the vacant east side situated teller to offer assistance to the third customer on the queue which was behind my back and I controlled my cool. The two McFeast Deluxe Super Size that I have ordered was not Fast Food but Long Waiting for Food Service because it was a mission before I received the order and the worst was not over because my two cokes without ice was 80% filled.

I did avoided to cause a scene and just left the area because I think if the franchise owner can be asked to pull customers service training record for the tellers which were on that duty will come out with nothing. To make matters worse, Menlyn Mall Mc Donalds is not listed on the South African Restaurant Locator Website. I am a regular customer at Ekurhuleni and City Of Jozi Metropolitan Mc Donalds Craydon / Midrand / Kempton Park and dont question their Fast Food business approach ever if we will all agree that there is no perfectionist in this world while we dont convert that phrase to poor delivery service excuse. Please, supply an explanation as of why we pay for 100% drinks and receive only 80% ASAP. Best regards

Just Turn My Desire Of Entering The Mc Donalds Fast Food Franchise

Sharon of Littleton CO (08/08/08)
This McDonalds is the absolute worst when it comes to getting an order right! I take my kids to this establishment at least once a week and every time we order it's wrong. Today was the icing on the cake. I went through the drive up and ordered a single cheese burger happy meal plain with only pickles. Now to any normal human being this would seem simple, not here. When I was handed my order I checked to see if it was right, and of coarse it wasn't, silly me. I told the guy at the window and he took it back only to hand me yet again another cheese burger made incorrectly.

I drove up ahead because a line was forming behind me and took my order inside. They took the cheese burger back and ONCE AGAIN handed me another incorrect cheese burger! Are you kidding my with this I said. 4 times it took them to get a simple order right. This is not uncommon for this store. It used to be back in the day when you screwed up you did something for the consumer. Not this store. It takes every fiber in their being just to apologize. I will be taking my business else where until this store can figure out how to run a business.

A complete waist of my time and others!

Tracey of Pascoe Vale Melbourne, Vi OTHER (08/08/08)
I went to the store in Glenroy and ordered 4 large mac meals and 1 large filo meal when I took them hame there were 5 large cheeseburger meals. I am sick and tired of getting either cold meals or the wrong order. Cooked fresh I dont think so. I ordered a sausage and egg muffin 2 weeks ago opened it up to find a cold shrivled up muffin that looked like it had beed re heated. It was hard as a rock.

If this is the quality of food [they] are dishing out I am seriously thinking about ordering hungy jacks next time. Huge shame because the kids really loved McDonalds.

Angry that for your money you cant get what you are paying for. When I hand over my money there is nothing wrong with it, so when McDonalds hands over my food I would like to get the same in return.

Malik of Ny NY (08/07/08)
opened 15 minutes late. then waited on line for 20 minutes for no service. me and 6 people left. there were at least 7 other customers beside me waiting. 2 of which complained, vocally.

I told one person behind the scences Hey, I'm leaving. she didn't care enough for my business to say hey, what do you need? so I left now I'm eating chef boyardee!

Mary of Ripley MS (08/04/08)
well today i ordered a 10 chicken nuggets and when i got home i ate some and i relaized they weren't done.. so threw most of them away... Nasty!

Michael of Coram NY (07/30/08)
I was on line to order and a homeless drunken, sweating man was asking for money nad he came to me and said to give him a dollar. I said I couldn't and he started getting arrogant and I told him to leave me alone and he came right up to my face and started telling me he needed money for drugs & alcohol, etc. and was getting very irate, I yelled ot the employees to please get a manager and no one did anything even after asking 3 times.

I went back and forth with this person and was getting scared and nervous that he would do something to me and still no one did anything to hep me. I finally told him he better get out of my face and he finally left laughing, after waiting a few minutes and telling the whole staff there that they did nothing to help me and thank you for nothing I left.

I called McDonalds corportate and they are supposed to get back to me regarding the incident, but did not seem that bothered at all by the incident. I have other people in my office that have encountered this person at McDonalds and have been harrassed numerous times before and they do nothing to keep him out and to protect their customers. I was extremely upset leaving there and was emotionally and physical trained and could not sleep well. I am appalled that McDonalds would not take any action against such a person soliciting and bothering customers in side their own establishment and possibly putting their customers in harms way from a person that is obviously not right and capable of harming others.

I am still upset over this and my office is right across the street from this McDonalds and the man is around all the time and I am afraid he will see me and try to come after me.

Felecia of Charlotte NC (07/29/08)
This McDonald's is the only McDonald's close by our job. No matter what time of the day you go the service is bad from the manager's down. The food is not always cook fresh. You never get quick or friendly service morning or night. Someone from the corp. office needs to clean house because this McDonald's doesn't hold a high standards for McDonald's at all. Please someone look into this there are too many busniess near by that are not happy with this service.

Karl of New York NY (07/21/08)
I called for a delivery on July 20@ 8:00pm. I waited for delivery until 9:00pm. I called back and i asked where the food was and they told me that the grill on 44th and 8th ave. was not working. I asked why no one called to tell me not to expect delivery. They were very rude and dismissive. I then walked over to 44th and 8th and there was no problem with the grill.

I then called back and asked why i was lied to and they hung up on me. I called again and asked for a supervisor. There was not a supervisior to speak to...again very rude to me.I think this is a great dis-service and i dont appreciate being hung up on and lied to. I love McDonalds and will continue to eat there but i was very surprised of the treatment i recieved.

Serena of Plano TX (07/21/08)
The staff has made a trend of getting my orders wrong, as well as my friend's orders. I understand occasional mistakes, but this McDonald's gets our orders wrong once and twice a week, now. By the time I go back to work, find that I received someone else's food, drive back up there, and ask them to correct it, my lunch is over. I waste my entire lunch to correct their mistakes. They never apologize or offer any compensation. They develop an attitude when I don't approach them with an attitude, I am very polite.

I ordered yogurt parfaits, they gave me peanuts instead of granola as a topping. (They have two different prices listed for the yogurt, when they are the exact same, small size. It is on the Dollar menu for $1, and the breakfast menu for $1.29, something they still cannot explain to me when I ask) I ordered crispy chicken salad w/ranch, they gave me a grilled chicken salad w/Caesar. I ordered a plain cheeseburger w/coke and a 10 piece nugget, they gave me a big mac and iced tea. Almost every other time I come, mine and my friend's orders are incorrect.

I have had enough, I will continue to complain until the manager hires someone who can get the orders right, (I guess I won't be able to find out, since I am not going back.) I have been keeping track of all the wasted time/money on this poorly managed establishment. I would love to help others by warning them before they walk in the door, though.

Mike of Paterson NJ (07/21/08)
Me, my wife and two kids decided to go out and eat McDonalds. We usually go to the McDonalds on 485 Broadway in Paterson, which is the nearest one to our house. Since they are always shorting us on our orders, me and my wife ended up going to the one on 821 Market Street. Thinking it would be better, we ordered several items for everyone, one of the items we ordered was a cesar salad w/ chicken, one order for each, my wife being pregnant ordered an extra chicken pattie on the side. We get home and feed the kids first and settle them in.

Once they were settled in my wife gets the salads. I prepare my salad add my croutons and dressing and me and my wife start talking and I'm eating, my daughter is looking at me so I reach over and give her a crouton with dressing to see if she wanted to eat sum more. She eats it and I started to eat some more. My wife starts to eat her salad and looks at her chicken and says don't eat the chicken its raw. Now I didn't look at my chicken I was just eating, she always checks her food before eating. When she pointed out to me and I looked it was disgusting, I mean you can litterly see that it was not cooked.

Luckily her being pregnant and all she didn't eat the chicken yet, neither did our daughter. We got upset looking forward to eating and then watching a movie, we ended up getting screwed again by a different McDonalds, me and my wife just talking about the food and how lucky we are that she noticed it and the way it looked. We didn't eat the salads or the chicken we wrapped them up. I still have the salads, chicken and receipt all in the bag if you need them. Now I would like to know what can we do about this incident?

It was a waste of time and money, we could have gone to a nicer place an ate in the restaurant. My wife being pregnant went to sleep hungry, lost of appetite. My daughter could have been real ill, as well as me and my wife. I went to sleep with stomach pain. Me and my wife are worried and stressed if any one of us will be sick.

Daniel of Lexington KY (07/18/08)
We have had a handicap parking issue with the local franchisee of this nationally known hamburger chain and can not get the franchisee to add 1-2 handicap parking slots as a public accomodation. This franchisee used to provide an uniformed security guard at this location who patrolled the parking lot, and since they no longer have this, there has been a protracted and ever increasing abuse of these parking areas by non-handicap users.

The local police department is reluctant to enforce handicap parking on a private lot. The local franchisee states that he has met the minimum ADA requirements and local building code at this location, and for this reason does not want to add any additional handicap spaces. This restaurant was opened in the early 1980's and serves several thousand customers per day. He has recently added a DVD rental machine in his business near the handicap parking spots which has further exacerbated the problem. We would appreciate any help or suggestions regarding this matter.

I am a double diabetic amputee and can not walk long distances with a walker therefore I either not use the facility or I have to wait for one of the trespassing users to vacate the parking spot or I park in regular spots where I must hop between cars with my walker to reach one of the entrances.

Amelia of Saint Paul MN (07/14/08)
On Saturday July 12th 2008 approximately 10:30am I pulled into the Drive-Thru at Mcdonalds and placed an order, when I pulled up to the pay window, I paid with a $100 bill. It took the cashier about 2-3 minutes to give me the change, because of the amount of change I should have received and the amount of time it took for her to give me the change I was concerned. I counted the money and looked at one of the $20 dollar bills it looked funny I gave it to my friend to look at and she said that it was nto real. I handed the $20 bill back to the cashier and asked her for a new $20 because it didn't look real.

She took the $20 and closed the window and never came back. I sat at the pay window for over 15 minutes and became frustrated. No one acknowledged me so I pulled up to the pick up window, I could see someone there and she was walking towards me and another employee stopped her and they both walked away, again I was not acknowledged. I pulled my car into a parking spot and asked went into the store. I asked to speak with a manager and the assistant manager told me that the manager was dealing with it and to wait a minute, but to stay there.

I becmae very upset at that point and walked out side back to my car to see that the police had been called. I spoke with the police officer and explained to him what happened. Apparently the cashier told her manager that the person in the passenger seat switched out the $20 bill with a counterfiet and we were tryign to pass a counterfeit $20. Not only was this humiliating but for the simple fact that this was done in public in front of other customers is concerning.

It is embarrasing, humiliating, insulting and most of this could have been prevented had the issue been communicated with me. I was not approached by the manager or the cashier, I only dealt with the police officer after that. I spent over an hour in the parking lot of this Mcdonalds to be humiliated. While I understand they were concerned that I may have been trying to pass a counterfiet $20 bill, this could have been handled differently.

As a cooperation, I could only assume that this McDonalds could have spared the embarrassment, especially over $20. I left the Mcdonalds with $80 from the $100 that I had given AND no food. I was out $20.

Lynnet of Bronx NY (07/05/08)
The reason for my complaint is the policy of this McDonald's location to require a purchase before a patron may make use of the restroom. I, for one, find this practice appalling, racist, and downright annoying. The management of this facility has enlisted the help of security guards to enforce this policy. One must show a receipt of purchase to the gentleman (I use this term very loosely) at the restroom door before he will allow you to use it.

When I first learned of this policy, I asked the man guarding the restroom door what brought on the policy change. He answered that the facility had experienced difficulty, in the past, with the homeless and/or individuals who would go into the restroom and not come out so, he worked with management to devise this new policy. He also stated that the policy change had been successful thus far with a bit of opposition.

I, for one, find that this policy is no more than a tactic to get more money into their registers and a way to make the consumers in the community feel less than human. I have never dealt with such a policy in any of the downtown or mid-town facilities and I am certain that such a policy in those areas would create an immediate uproar and subsequent reversal of said policy. All I am saying is, as often I have purchased McDonald's in the past without making use of their restrooms, I find it ridiculous that this policy calls for one to have to stand on a long line with a full bladder, purchase food, and then go stand on line for the restroom, all while leaving their already-paid-for food unattended.

More recently, my fiance and I went to the McDonald's together. We both had to use the restroom so, I went to stand on the line for the restroom while he stood on line to make a purchase. The guard gave me a hard time because I did not have a receipt in hand. I explained to him that my fiance was on line and he said that he still needed to see the receipt before I could use the restroom. Perhaps, there is no law against establishments imposing policies such as these, but I would be in full support of getting one passed. I would also encourage an undercover shopper to go into this facility and see for themselves what I speak of.

I can not say that I have experienced any real damage aside from a bit of aggravation and a challenge in bladder control.

Eman of Alexandria-Egypt OTHER (06/25/08)
i ordered a happy meal by 19991 mac delivery hot line-they told me that the order will be delivered within 30 min maximum then i wait for more than 1 hour and 10 min and when i called the same number again they told me that they will diverat the call to the one responsible for complaints and hold me on the phone for abou 15 min

i was very unsatisfied by this delay and i ordered another meal from another restaurant N.B: i'm a mac customer for maore than 10 years

Carolyn of Bakersfield CA (06/25/08)
When I ordered my meal I asked for everthin fresh off the grill and I asked for freshly made yogurt, not the last two that had been made at 6am (order time 21:16 on 06/24/08). I was given the two yogurts that was left over all day instead of freshly made ones I was promise.

I asked the manager for a refund on the spot. Upon arrival home, My daughter's nuggets was hard as a brick and stale, also my filet of fish sandwiches was stale, the fish had a power after taste.

I called and spoke with the manager on duty, and spoke with him about the food I was given. I told him that I couldn't come back to the store because it was too late for me to walk back over there. He then became very rude an slam the phone, telling me not to call again an he didn't care about complaints with corporate.

As a medical professional, I can't help but notice the quality of food served here and the treatment of Hispanics employees towards Afro-Americans customers. As a neighbor and frequent flyer, my treatment at Jack in the Box and Carl's Juniors (which is a couple of feet away from this McDonalds), to say the least is always courteous service.

Financial lost (cost of my meal, upset stomach)

Nathaniel of Jericho NY (06/20/08)
On the night of 6/19/08 I entered this store to order at approx. 10:45 pm. There was already someone standing at the counter and two workers behind the counter. I stood and waited to be served, and while waiting the woman who was there already stated to me that she had been standing there for at least seven minutes with no one acknowledging her or even asking her to please hold on.

This restaurant will often close the dinning area at 10:30 pm and tell anyone who comes to the door that they must go to the drive thru. If the dinning area does not close until 11:00 pm why does this happen. I and others work either next door or close by and walk there. At that time of night the service is very poor and with a Wendy's and Burger King right close by also the inconvenience of having to cross Jericho Turnpike becomes less. I will be interested to see if this is even answered.

I will most likely spend my money elsewhere.

Rhea of Hope Mills NC (06/15/08)
I went there in the morning for a # 10 or 14. The steak , egg and cheese bagel and a mc skillet burrito. I get all the way home they gave me a sausage mc muffin. So I went back and I asked for the steak bagel. They gave it to me with no problems.

So, I get back home again and I start eating the hashbrowns and bagel then all of a sudden a funky smell overwhelmed a taste that I got in my mouth from the food. It smelled and tasted like cleaner. Immediately after I ate it. I got sick. I saved the puke and the food. I can't even bring myself to eat the burrito in fear that the cleaner is on that too because there potatoes on that as well. I think it may have been on the hashbrowns. I froze the food to preserve it and the puke for proof....

Sick and poisoned and right now. Light headed. No food poisoning yet but give it time. probably will take time to have that set in. Wasted my gas going there twice. From a gas guzzling car and a wasted my $7.56 cents that I spent to eat something! Now I lost my appetite and I sure in heck will never going to McDonalds there again. Maybe somewhere else but not at that location anymore. How they got an A 101 on that place is beyond me!

Miriam of Salt Lake City UT (06/14/08)
On my recent vacation to Europe, I and my 2 kids (6 and 8) drove for 4 hours from Switzerland to the Frankfurt airport to pick up my parents. After waiting for three hours with no luck in finding them we drove to downtown Frankfurt to satisfy our severe hunger. At 10:00 pm that night we searched the unknown city for a familiar food place, mostly for my 8 year old who has a wheat intolerence. What a relief to find a McDonalds.

After standing in line for 15 min, I ordered a bunch of things of which the last thing was a cheese burger without the bun. I know the confused look he gave me wasn't due to my language skills since German is my native toungue. It's a familiar look I get when I order in the USA as well. He asked his supervisor about this and she refused to satisfy my request. She rudely replied I could take off the buns myself. With his disease, however, no food can touch wheat or it's contaminated. After telling her so she said she had never heard of such a thing and still refused to give me the patty. I told her how easy it is to have my request met in the USA. She came as far as bringing a piece of meat on a paper and asking if this is what I wanted. I told her that was right but to top of the tasteless meat with cheese, ketchup and onions. At this point she totally refused my order, took the patty away, and kept on saying no. I told her to tell my 8 year old that she wouldn't give him any food. Nothing helped at that point and I left swearing, crying and hungry.

My son was left to satisfy his hunger by eating left over chips in the car that night. For the rest of the vacation spent in Europe, everytime I had a relaxing minute, I had to think of how unjust and unfair McDonald's was to my already food suffering son.

Mary of Chatsworth GA (06/12/08)
Time was 5:45 pm on 6/11/08. Establishment was filthy. Flies were swarming (literally hundreds in building). You couldn't eat because flies were getting in your face. They literally were everywhere you looked. (ceiling, walls, tables). Also, customers were left unattended while guys left the front counter to sit with their friends. THIS RESTAURANT HAS REALLY CHANGED LATELY!

None, other than you didn't want to go back there again.

Tiffany of Virginia Beach VA (06/12/08)
I ordered two of their apple pies. After almost finishing one of the pies. I noticed what appeared to be a burned piece of pie. So I went to take it off, but upon looking directly at it, I saw it was not a burned flake, but a bug. I also felt something string like inside my mouth, and reached inside my mouth and found a bug leg. I was totally disgusted, especially because I am not sure how many bugs I had already eaten.

Yolanda of Victorville CA (06/10/08)
My husband and I went into the resturant and got in line behind two people. The girl in front of us started talking to the four other girls behind the counter about how she couldnt make it to work today because she had been so sick but was rested now and hungry so she would order and get her employee discount. They chated for a while and the gentleman in line behind us said would someone open another register then said to us they are just standing around talking.

The girl in front of us turned to me and yelled aint no body standin around talkin, Im ordering here. As we turned to leave she shouted a few more obsinities and myself, my husband, the gentleman behind us and a lady behind him left to avoid the irate girl.

Craig of Brantford OTHER (05/29/08)
A friend and I stopped in one Saturday afternoon to try the new angus burger. He ordered first and received his within five minutes of waiting. I ordered next and this one was taking a lot longer to prepare. While waiting, a customer who came in minutes after my friend and I ordered a mcchicken combo and received it almost instantly.

I wasn't going to push the clock to 10 minutes of waiting,so I asked one of the workers for a refund.This is something i had never done at a restaurant before.I never had to wait this long for a burger.The restaurant wasn't even busy! The manager was polite about the incident,though I could tell that she was embarassed to have to refund a customers money because of their poor,slow production.I mentioned to her that the crew needed to get it together and try for better service.

I went to A&W for a burger instead.

April of Valdosta GA (05/18/08)
I was on my way home from work and went to Mcdonalds to get some late night food. It was about 3:00am I proceeded to wait for approximately 25 min in the drive thru with no help from anyone. When I did finnally get up to the window I told the woman who claimed to be the manager, iesha, that I was not satisfied with the service I had recived from the sales person. She in return proceeded to use very foul language with me and so I in return did the same.

As I was pulling out from not recieving any food, she proceeded to call me a [expletive], Now I know for a fact that Macdonalds has cameras outside in the drive thru,this was not professional by any means. I have never been treated like this anywhere at anytime in my life, I am absolutly appaled with the entire corparation for letting such an incompetant person hold the position of manager. I will never visit this location ever again.

Sarah of Friockheim OTHER (05/16/08)
ive a family of 4 that very much enjoy mcdonalds caramel sundaes with plenty sauce. at the beginning things were fine we asked for extra sauce we paid for it all happy. recently we have been denied our extra sauce even though we pay for it. our recent trips to mcdonalds have resulted in sundaes with a drip of sauce that my family wont eat so can you let us know if we can buy extra sauce or not. considering i spend around 50 per week on them its not asking much and is there any chance of sending us out some sauce so that the 20 sundaes in my freezer can be eaten please. thank you.

Melanie of Peacehaven OTHER (05/15/08)
Our family went to McDonalds and as it was a nice day, we sat on the benches outside providided by McDonalds. A gust of wind blew up and an umbrella from the table behind us blew up and over and just narrowly missing my 6month old baby, hit my nine year old daughter in the head. Why weren't they secured? A manager came out and supplied an ice pack when asked for one. An 'apology' was given.

1, my daughter suffered a huge bump and scratch on her head, resulting in a headache that lasted nearly two days. 2, ruined our day. Thankfully it didn't hit my youngest daughter, god knows what the consequences would've been.

Peter of Mookgopong OTHER (05/13/08)
I had gone to Mcdonalds to eat, upon placing my order and waiting almost 30mins for it I had enquired about my order and was told by the staff member you will get it when we give it to you I had laid a verbal complaint and was ignored, after 45mins I laid another complaint and was told if you dont like it then %*$# off at which time I replied I would complain to head office about this service was told go ahead you stupid f%$%# idiot I then left digusted.

Simply disgusted by the dont care attitude of Mcdonalds

Roosevelt of Atlantic Highlands NJ (05/11/08)
Store #10863 Independently owned. At this stores drivethru, there is a preview menu with pricing. As you pull to the order board the pricing is $.30 higher.(Angus burger). 

My first encounter with McDonalds was about items that were paid for but not received. Only discovered after I was home. I wrote McDonalds Corp. Their response was independently owned and they would pass it on to the owner.

Riaan of Polokwane OTHER (04/15/08)
 Since Mcdonalds came to South Africa the fast food market got much better. Why Im saying this, is that Mcdonalds got a standard of excellence and in South Africa you can not really complain about service, cause there aint none. In this fast moving world of today, fast food ore take away food as we all got to know it, has become very popular, as it is not expensive and life became such a rush that corporate people like myself tend to eat breakfasts on the go, as our days start at 07h00 and ends at 19h00. Polokwane is the capital city of the Limpopo Province and we are indeed greatful to have our own Mcdonalds. We are big fans of fast food, and for that reason is Mcdonalds always on the top of our list, because the kids love the meals where you get the toys, mom love the quick lunches, and I love the breakfasts. But something, I dont know what, is really going on in Mcdonalds Polokwane. 99% of the time, I dont get a chance to pop out and go and buy my own fast food at Mcdonalds, so I have a driver and I always send him to Mcdonalds Polokwane with what I want on black and white. But lately everything is just not up to ordering standards, either they give me Cokes and charge me for milkshakes or I order Sausage Egg Mcmuffins and is charged for that, and then getting Sausage Mcmuffins without eggs!

But what really made me to almost lose it, was this morning (15/04/2008), when I went to Mcdonalds and ordered a breakfast meal no.2 but without coffee. When I got my order, there was no hash brown with my coffee-less meal. So I asked the guy behind the till where is my hash brown (Crew id 13 MAKONDO), he said that I must ask for it, so I told him that I specifically asked for a full breakfast meal without coffee, so he started disagreeing with me, and then the franchise boss walked in and I told him what happened, and told the guy behind the till that he is a @#*&% and left! I did phone the franchise owner the previous day, complaining about their ordering system witch is not up to standards, because what we order and what we pay is not what we get. What must we do know, the kids are upset with me because I refuse to be associated with Mcdonalds further and I am very unhappy.

Our best fast food place has become like the rest of these other South African take away's. Im not going to leave it here, this letter is going to our local news paper, demanding better service, Ive never been in tears over service in anny shop in my life, but this morning at Mcdonalds in Polokwane, I even amazed myself.

Aktar of Manchester OTHER (03/19/08)
I ordered a McChicken meal and fillet o fish burger meal. I asked for the burger I ordered to be made fresh, including the meat patty. I paid for the meal and accepted there was a 3-minute waiting time. Twenty-two minutes later, I am still parked to the side waiting for my burger. I beeped my horn to no avail and then had to leave my car to alert the manager inside. McDonald's now advertises that their burgers are made fresh. This is false and misleading. I continued to have this issue when ordering my meals. It's out of order.

`

Sherrychao of Milford MA (03/17/08)
I ordered a fish sandwich at about 1:00 pm.

About 1/2 hour after eating the sandwich I got horrible cramps in my stomach, ended up with liquid diarrhea, stomachache and massive headache for about 5 hours afterwards.

Jody of Ormiston OTHER (03/17/08)
I ordered a McChicken and asked for the burger I also ordered to be made fresh, including the meat patty. I paid for the meal and accepted there was a 3-minute waiting time. Twenty-two minutes later, I am still parked to the side waiting for my burger. I beeped my horn to no avail and then had to leave my car to alert the manager inside. I asked for the head office's number and was told that they were unable to give it to me and that I had to make a complaint online. McDonald's now advertises that their burgers are made fresh. This is false and misleading. I continued to have this issue when ordering my meal.

Recently, I had an argument with the manager at the time (Shannon), who persisted to follow me out to where I was parked and argued with me when I made the comment it was bad management. She told me she would refund my meal, and was persistent that it be refunded. In the end I told her to go away, and that I hadn't waited 15 minutes not to get my meal. She later returned with my meal and continued to badger me about my comment after I had already made it clear I did not wish to discuss this with her. She said that I spoke to her abusively and that she was just a teenage girl. At no time was I abusive; I just wanted my meal. I did not want to argue with the girl, but she persisted to try to debate with me even after I asked her to leave.

I was late back from my lunch break and did not get to enjoy my meal. I was promised to be sent a replacement meal letter; however, I am still waiting for this. It's been almost 2 months.

Maryth of Altona OTHER (03/15/08)
On Sunday morning, 16 Mar 2008, I left work during my break time to go to McDonalds to buy breakfast. It is a 10 minute drive so round trip of 20 minutes plus waiting and serving time. I ordered a deluxe brekkie roll which cost $4.95 which consists of sausage pattie, bacon, egg and cheese. I got back to work and started to eat my roll, it tasted a bit funny so I opened it up and found the sausage and bacon were missing and I had been given a roll with egg and cheese.

I then drove back to Macdonalds, which by this time was very busy and had to wait to be served by a helpful young lady who took the roll to the back and showed to Ben. He seemed to be in charge but was also serving on the counter, she apologized and asked Ben to refund my money as I did not want another roll but chose to have pancakes instead as I was not sure that the same mistake would be repeated. Ben offhanded to the lady to keep serving as they were busy. After a waiting period, I finally got my pancakes and was given a $2 refund (the difference between the roll and the pancakes). As the store was busy I did not want to make a fuss, but I do feel that as I explained to the staff that I had to drive all the way back from work and taken time out of my break I should have at least been offered a full refund on my original purchase and given my roll free of charge as at least a gesture of apology for the poor service I had received. I would like to know of this company's policy should this happen again.

No damages but time lost from break at work.

Kyle of Hamilton OTHER (03/14/08)
I purchased a mcchicken meal. got back to work and bit into something hard. pulled it out it was a chicen bone the width of a toothpick and a little longer than half a toothpick. i took it back to the mcdonalds in jackson square. hamilton ontario canada. asked for the manager to show him/her. i was just hoping for a free meal or something because i just bit into a CHICKEN BONE in my mcchicken. she took it and said someone will be in touch with me. i waited a week(i gave them my phone number) and they didnt call. i called them. they told me someone will contact me. i still havent been contacted. its been 2 years.

looks like some people dont care about there customers. what if i had've choked and died or what if my nephew had gotten that bone and choked and died and they dont even have the common decency to call and apologize or explain the bone being in my food. thanks mcdonalds. spread the word.

Dorothy of Racine WI (03/03/08)
I went to get grab a sandwich, I needed to wash down my medicine, before grocery shopping. I do not drink sodas, but I was refused a cup of water. I was told I had to buy bottled water. I care too much about our environment to fill it with plastic waste. So I ended up gagging down this dried up, old chicken sandwich. The manager laughed like I was some kind of tight wad. Do they not care about our health, that they force us to either drink soda, or ruin our ecosystem? She said no Mcdonald's will give you water anymore.

I got sick and had to go home. I can get a glass of water any place else so I will never go there again. I don't care to be laughed at, because I don't want to drink a lot of sugar, or pay for water and plastic. This is unthinkable.

Tonya of Garyville LA (02/17/08)
Sunday, February 17,08 at 3:15p.m. I took my five children for an early dinner. I purchased $27.00 worth of food and went to sit with my children, my oldest son doesn't eat ketchup, so he went to the counter to ask for 1 yes, I said 1 pack of Barbeque Sauce for his fries. He came back to the table upset that the counter atttendent said he could not have the sauce because he ordered a #1 Big Mac Meal.

So, I went to the counter and requested the sauce, and I recieved the sauce along with three extremely rude workers, that argued that I had tho pay $.16 for the sauce. I am very upset by this. I pay $27.00 for food and I got ignorance, rudness, and unacceptable behavior. I will follow the rules like anyone else, but If a multi-billion dollar company hires employees to treats their customers like this I'll spend my money elsewhere.

Glenda of Brighton TN (02/11/08)
A friend and I went through the drive through on Feb 5, 2008, and both ordered our meals with apple pie for desert. When we got back to the office and finished our meals we both opened our apple pies. My pie had a big bite taken out one corner and the top crust looked like someone's fingers went through it. The pie actually had teeth marks in it. When I returned the pie, the assistant manager refused to let me speak to the manager and refused to give me the district office phone number. The assistant manager took the pie and tried to tell me the corner just broke off. The woman was trying to cover it up. I told her I was a nurse and pointed out the dental impression on the right corner of the pie and then showed her the tooth indentions.

Long story short. I was very unhappy with their response. I kept the pie, and I am waiting for the home office to call. All I wanted from them was an apology and call it to there attention. Maybe some teen employee thought it was funny. But after the way I was treated by the assistant and manager - they told me I had to fill out an incident report before they would give me the phone number I asked for. Then they made me feel as though I did something wrong. The manager even refused to talk to me personally. I had to deal with the assistant manager who ran back and forth.

George of Kingsport TN (01/15/08)
We went into the McDonald's located at 4300 W. Stone Dr. in Kingsport, TN at about 9:30 A.M. We were standing at the counter waiting on the cashier to take our order when an older lady walked into the lobby and stood at the end of the counter. The store manager came over, ignoring us, and told the older lady her total. Apparently she was a regular and did not need to wait on other people who were there first. The manager took her money and prepared her food before even acknowledging that we were there. When he finally decided to take our order, I asked, "Don't you think that was kind of rude since we were here first?" He shrugged off my question and repeated, "What are you going to have?" We ordered our food. We got to our table with our food and discovered that we were given the wrong items. I took the incorrect item along with the receipt back to the counter where I was greeted by a female member of management. She said, "Oh yeah, it's over here"--as if she was already aware that the mistake had been made and was just waiting to see if we felt like bringing it back. I took the corrected item and started walking back to my table when she felt the need to shout, "You're welcome!"

Of course, this was the limit of what we were willing to tolerate, so we took our tray back up to the counter and said that we would like our money back. The female manager crossed her arms and said with a bit of attitude, "Why?" I went through the chain of events as described above, and her justification for the way I was treated was: "Well, you were very rude! I gave you your McMuffin, and you didn't even say 'Thank you'. So I just told you that you were welcome." I pushed the tray forward on the counter, causing the tea cup to tip over (the lid never came off and the contents stayed in the cup), and suddenly I have two managers accusing me of throwing a cup at her. When the male manager finally decided to refund the money, I was forced to put up with the female manager staring at me with wide, open-mouthed smile on her face the entire time.

No damage suffered other than irritation and anger. I just want other consumers to see things like this, with the hope that the majority of consumers who are treated this way and say nothing, will find their voice and speak out.

Matt of Maroa IL (01/14/08)
I think that the burgers are being over-seasoned. For the second week in a row, when I get back to work and sit down to enjoy my meal, I find the meat slightly undercooked and over-seasoned with what tastes like pepper. I had one last week that was the same way and ended up with intestine problems all weekend. Hopefully, I won't have the same this week.

Dan of Garland TX (01/14/08)
I have bought sausage and egg burritos on three different dates. These are priced at $1.44 each. They ring up on the cash register at $1.49 each. I have brought this to the attention of the store manager, Joel, 3 times and each time he promises to fix either the advertised price or the cash register. He has yet to fix the problem. The majority of people would never know they were overcharged. The reluctance of the store manager to fix the problem makes me think this is by design on McDonald's part. It also makes me wonder what other products are being overcharged. If all McDonald's overcharge a nickel on this product, that could be a nice chunk of change!

They reimbursed me for the overcharges.

Michael of Brooklyn NY (01/13/08)
I am a 52 year old gentleman who is lactose intolerant, I have diabetes, high blood pressure, but I am taking medications and eating properly to avoid problems. I walked into the McDonald's on 9th Street and I asked for a Grilled chicken ceasar salad but without the cheese. If I eat cheese, I get migraine headaches and this has happened for decades. When I explained that I am lactose intolerant, all I heard from the food preparer is that cheese comes with it -period. I have been to that McDonalds a number of times and I have always gotten the salad without the cheese. So I was given my money back and I calmly walked out of the store. How am I to get my point across to them that I CANNOT eat cheese? Have you ever tried to sit and pluck out grated cheese? It takes a very, very long time.

No physical/economic/emotional damage occurred - just frustration and anger. I believe that the food preparer was simply being lazy.

Thea of Fishers IN (01/08/08)
I went through the drive through to order some breakfast. I ordered a LARGE SWEET TEA w/light ice w/my meal; when I got to the window to pick up my order I could already see they had messed up and were going to give me a medium tea. I told the lady, "No, I ordered a large sweet tea w/little ice, and she looked at me and poured the medium drink into a large cup and put the lid on it. The cup was full of ice; there was maybe a quarter of the cup filled w/tea once you dumped all the ice out. So I looked at her and said, "No, I wanted light ice, and if all you were going to do is switch cups you might as well have given me the medium and not charged me for a large.

So she turned around and gave me a new cup w/LIGHT ICE. But here's the really funny thing: the 3 others that were standing by the drive through window thought they could talk very rude about me in Spanish and laugh at me, and I wouldn't understand what they were saying. And guess what? I know Spanish! I was so appalled that I didn't even say anything; I just took my drink and drove away, but I guess thats how Mcdonald's trains their employees. I will never go back there again, and I will tell everyone I know to never go back to that Mcdonalds again. It should be against the law for Mcdonalds to rip people off. They are charging customers more for a large drink when it's the same amount of drink or ice as a medium and maybe even small (who knows?).



Betty of Ellicott City MD (01/07/08)
I ordered a meal and asked for fries without salt. They had to be the worst tasting fries I ever had. I always loved McDonald's fries. These were cold and hard, and they had very black spots in them. Very disappointing.

Barry of Douglas OTHER (12/31/07)
I went in on the 27th of December to get a burger and when I went in they had no stock, so they could not serve me a big mac. I ordered a quarter pounder and when I got to my burger after getting home, I found it to be the big mac's burger but the wrong bun and just ketchup and stuff. I had just started eating my burger and I bit into a piece of bone of some sort and it chipped my tooth really bad. 

I now have to go to the dentist where the bills are going to be sky high. I don't have the money for large dentist bills.

Ron of Travelers Rest SC (12/28/07)
I went down to buy the new skillet burrito. When I started eating it, it was like eating a hash brown. I opened it up and there was about 70% potato inside, very little cheese; I counted 4 pieces of peppers inside and a sausage patty cut in half. Nothing like as advertised on TV. I think I will stick with Hardee's from now on.

Waste of my time and ruined my day because when you go out for steak or some other food at a restaurant you expect to get what you pay for.

Darren of Marysville WA (12/27/07)
I went to the Marysville McDonalds on Saturday December 22nd at around 10:10 in the morning. I ordered an egg Mcmuffin and an egg and bacon bagel and two hash browns. I paid and was told my order would be up shortly. I noticed there were about 5 other customers waiting for their orders, also. We were all waiting patiently. After about 10 minutes we were starting to look at each other and shake our heads. A few minutes later I said to one of them they could've made anything we ordered from scratch by now a couple times over. A girl who seemed to be running the front end apologised, and then we waited another 10 mins. I was wondering why she wasn't at least telling us what the problem was. There seemed to be enough employees to handle the small amount of business there.

After about 25 mins. they finally started getting the orders out, and they handed us an ice cream coupon. I do not eat ice cream so it does me no good. The gesture was nice but.... I used to manage Pizza Hut restaurants, and I would've givin every customer their money back and prayed they would come back and give us another chance to redeem ourselves. But I guess McDonalds has different idea's and trains their employees differently.

I would've have thought the manager should come out of her back office and make sure the customers were happy also but never saw her once either. It's very dissapointing I love your food and enjoy it occationally. But I will have my reservations about going back to that store. Thanks for hearing me out. Darren Chanlder

Betty of Santa Fe TX (10/14/07)
I was denied water at McDonald's. I was told I could buy bottled water but McDonalds did not have to give me regular water because I had access to water in Walmart. Is this legal? I was outraged. If McDonalds can get away with this other restuarnats will follow.

Patty of Winona MN (09/29/07)
We ordered a Big and Tasty hamburger from McDonald's,  and the burger was raw. I did not notice until I was half way through.

Jodi of Hillsboro OR writes (6/17/01):
On June 17, 2001 my husband and I were returning from Ashland OR. We were also bringing our 2 grandsons home with us to spend the week. We stopped in at McDonalds in Albany, and got 2 fun meals. We have done this hundreds of times.

Because I have a Cadillac, Grammy allows no drinks, juices etc. We ordered 2 Happy Meals minus drinks. The babies mainly want the TOY. We got chicken strips, and the Toy. 10 minutes back on the road, my 4 year old said "Grammy look at me! I am a mess!" And oh my God he was!

There was black ink all over his face, hands, legs and the seat of his clothes. The toy is called AUDREY OILER, and it does just that. What person in their right mind would ever give a child BLACK INK?

I contacted McDonalds via e-mail with no response. I am sorry but they have no right having a TOY filled with black. I contacted the McDonalds where we went in Eugene, and the owner has been awesome. She said that they had no idea that there was ink in the trucks, and that they contacted corporate and were told the ink had a chemical added that would not allow it to stain certain clothing, but in adding the chemical it made the ink really hard to get off of skin. It took 3 baths, 2 visits to the pool, and 3 days later for ink to be off of Julian. It was ridiculous.

The consequences were INK-Covered babies, ruined clothes and the frustration that such a well-known company as McDonalds would let such an idiot TOY make it through the approval system. What were they thinking?

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