McDonalds

Your new meat or the meat I had at this McDonald's was horrible. The smell of the place smelt like sewer and that's what the meat tasted like. I went home and threw up. We will never eat there again. This McDonald's was on Southcross by H-E-B at Mccrelles in San Antonio, Texas.

In the past I noticed some of my sandwiches come with only a half slices of cheese. When I complained they told me to tell them next time I want a whole slice of cheese instead of a half slice. Half slices are corporate policy. The filet of fish has a piece of cheese hanging out in the ads, but only one side. When I asked for a whole slice of cheese on my next visit they charged me 40 cents for my other half of a piece of cheese. Then two filets of fish, fries and a drink added to over $10.00. I asked for a refund. They kept the food and I am done. No more McDonald's for me and my family. Basically, they charged me $0.80 cents for one piece of cheese.

I was not satisfied with the workers at McDonald Permyjaya named Yati, Miri. The way he treats customers very badly. Should he raise his voice to its customers when requesting orders from its customers?

I had a promo coupon for one "free" McGriddle with the purchase of another McGriddle. It turns out that it wasn't free at all. The cashier charged me separately for the McGriddle, the drink, and the hash brown. So my total came to be $4.79 instead of $3.99 for a meal. I basically paid an extra $.80 for a free McGriddle. I am writing a letter to corporate and calling corporate and posting this information wherever I can.

McGriddles are my favorite McDonalds menu item and the ONLY item I get outside of fries. Because of this "promo," I am no longer eating there again. Also, I paid an extra $1 for your fundraiser, but now I am questioning the validity of that.

Every time I come to this restaurant, I wait at least 10 or 20 minutes even for a cup of coffee. I've about had it with this place I also work in fast food and know why I have a job, maybe your employees need to know that also, and could cut down on the eye rolling and shuns. I'm a very much feed up customer!

In a recent radio ad, McDonald's states "petting a stray pitbull - now that's dangerous." Well no **!Petting any stray dog is dangerous, especially a larger breed because they could do damage if they chose to. But, the point is that McDonald's exclusively singled out "pitbulls" which further aids to the ignorance of breed discrimination promoted by the media.

If they had stated "petting a stray dog - now that's dangerous" then it would be okay. But instead they chose to promote a negative image of pitbulls alone which is offensive to a lot of lovers of pitbulls and pitbull owners. Now, the customer service line issues an apology and states the ad has been scrapped, but I still feel like they should attempt to make real amends by negating the view they just supported by possibly doing a commercial involving a family with a loving pitbull.

It's just a shame that millions of people already heard this, and only people that are concerned about the breed's misrepresentation have heard the apology. What about the rest of the public who still heard the nonsense? I bet they haven't even considered attempting to counteract the negative seed planted in the minds of many individuals who do not know personally how loving and loyal this breed can be.

Has anyone heard of McDonalds' new radio commercials? Their new bites are safer than petting a pit bull! It is ridiculous! the American Temperament Test Society TTd 804 pit bulls, 86.4% passed. Yet golden retrievers had 40 less dogs tested, and 5 more failed, leaving them at around 84% passed. McDonalds has to target the pit bull, because it feeds into the lies that surround the breed. I know one thing for sure, they just lost 3 customers, until at least after a public apology is issued. We may not even go back after that. Oh, and 55% of the calories in the snack size chicken bites are from fat. How are they "safer than petting a pit bull"?

We ordered a double quarter pounder through the drive-thru. We arrived back to my home in Dryden at the time and went to eat our meal. My burger was totally raw, cold and the bun was soaked in blood. I almost vomited. I was so disgusted. We called the shift manager a.s.a.p.. He said he would make a fresh one. I asked for my money back as well; however he declined. I contacted head of McDonald's in Canada via their website, and no one contacted me back. I then posted a pic of it on Facebook, and a mutual friend knew the manager of the restaurant and told the manager about the pic I posted and what I was saying about McDonald's. She contacted me and offered me a $50 gift card for my troubles. 50 bucks, are you kidding me? I took a photo of the burger as well and still have it. It sill grosses me out as I took a bite of it and the feeling of raw burger cold in my mouth still lingers. Eww!

It's so upsetting for my son and I, when we go to McDonald's for certain toys in your happy meals, find out that you don't have any left. (I always try to go the first week that the new toys are out) This has happened more then once. I've lost count. Yes, I can change it somewhere else but that is not the point. The point is, at that moment, when my son gets his happy meal he's so happy and excited to get that toy. Then he notices it's not the one advertised. We end up getting a toy that doesn't do anything.

You're not the one who has to see the look on my son's face of sadness and disappointment. Then I have to tell him don't open it we can try to return it at another McDonald's for the right one. But wait, the other McDonald's doesn't have any either. So glad I have a car. Spending a lot of gas for a McDonald's toy. Enough is enough!

Most of the time we don't exchange so my son goes with out. Your Happy Meals are suppose to make kids happy. Well not mine. Just the other day, he asked to go to Burger King. It's because he knows his toy is going to be something else than what's advertised. Again, I lost count on how many times we have gone and they are out of toys that are advertised.

I went through the drive-thru at the McDonald's located at Cooper and Warner in Gilbert AZ January 20, 2012 at 9:20 AM. I ordered 2 Sausage McMuffins and 2 Egg McMuffins. One of the Sausage McMuffins had a piece of plastic cooked into the egg. I contact McDonald's on Facebook and at their customer service number. A rude gentleman called stating since my voice was so deep, I could not be Carol. Long story short, he stated he would send a refund and have someone call me (from corporate). No response to date. I have pictures to prove this happened.

Well had a big order went through the drive! Took a while, had to pull up and waiting in the front while another was waiting, then a lady brings the food out no staws, no napkins missing two sandwiches and fies out of happy meal. I went in reorder, well get home those two sandwiches are messed up! And another sandwich had no mayo on it and it was suppose to be extra and there were none and no there was order, no pickles and onion and it had pickles on it and another had mac sauce on it instead of the one that I got inside, it had gobs of mac sauce running all over it. And the second time I got out of there, got home and the other happy meal fries was cold and kid wouldn't eat them and I talked to both managers son and father running the place and both would not grant me a new order unless I drive all the way back for the third time!

That's crazy. Have receipt for all very self explanatory! And already been back inside once before trying to fix their mess up. I shouldn't have to spend more gas to go back third time, I should have got whole new order what kind of place messes up like that and the father and son running the place together. That's not right. I deserve to be compensated for my food I paid for. My gosh, isn't this America? What kind of business you all have going on? Definitely not a good one at all!

When traveling down to Lakes Entrance for a couple of days over the Australia Day weekend, my girlfriend and I stopped at the McDonald's at Bairnsdale. Upon walking into the toilets, we were immediately met with a smell that nearly had us dry reaching to the point of vomiting. When we asked to speak to the manager on duty, the young female staff member referred us to Molly, who was the manager on duty at that particular time. In us having to wait a further 5 minutes or so, then once again having to demand to see Molly then and there, she immediately came over to us.

We explained about the disgusting conditions that the toilets were in and that we had on a regular basis, visited various McDonald's restaurants throughout the South Eastern suburbs of Victoria, and have never come across any other McDonald's franchise being left in such a disgusting state. We also found that the tables were all littered with uncollected rubbish that had been left by other customers, as well as having finished our drinks, we were unable to put our empty drink cups in the bins as they were full to overflowing, thus preventing us from disposing them in the bins.

I ordered through the drive-thru, got home, started eating my bacon chicken crispy ranch BLT. A few bites in, I bit down on something chewy-like but still kind of hard. I spit it out in the container. It comes in and looked down at it. It was white cloth with hair all over it. Long story short, mad, scared and concerned, I took a while and collected my thoughts. I googled the McDonalds and called them. I had to drive up there and got the runaround by some no help manager. No sorry, nothing!

He said I should be getting a call the next day. I never got one! Surprise, surprise, figure. So long story short, I got the runaround again from them once I called several times. All they did was offer free food, heck no! I don't want to eat anymore at McDonalds. I used to love them till now. Will someone help me please? They won't take me serious at all. They think I'm lying which I am not. I told the third person I talked to that I would take a ** lie detector test. They don't care, help.

Yes, my friend ordered a meal in the drive thru bay at Munno Para, which was the wrong meal when she returned home. I'm ** off as I tried calling them four times at 1 am and got no answer every time. This is not the first time. I want someone to think what's to be done about this. The way they keep their place clean is a joke. It makes me sick that she went to that McDonald's. I have photos of how unclean Munno Para S.A. McDonald's is.

He is unable to take control of the staff at the restaurant under Bukit Batok central branch. The manager is incompetent of handling her staff when come to peak period, Dine in becomes take away. I waited ** long time around 20 minutes for just 5 big breakfast ala carte. There was no 'sorry' when mistake was made. The manager's name is "Wendy **. I think Singapore king Albert ** should change this manager. The previous one is so much competent.

Well, ever since I got hired at the McDonald's (15990) the store manager was pretty "friendly" with me. Whenever I would at least expect it, he would come from behind me or in front of me and touch my stomach, maybe my arms and make comments about my "junk". That went on from 01-2009 to 06-2010. When the new store reopened he didn't "touch" me as much but in turn moved to a new guy. I have wanted to say something way before now. But him being my boss I did not know what he would do. I can't lose my job!

In the last three years, I have lived here and frequented Lincoln/Western McD's. I cannot count how many times this franchise has been unable to accept anything but cash or has had no power and been unable to process orders. Tonight was the fourth time in the past year that this franchise has been unable to accept anything but cash payment. Suspicious? I think the franchise owner should check this out. In the meantime, I'm reporting this to the Better Business Bureau.

Our family loves eating the McDonald's McFlurry. Today, while my daughter was eating her Oreo McFlurry, she said that there was a piece of plastic in her mouth. When she took it out, it turns out that the piece of plastic came from the lid of the McFlurry cup. I wouldn't complain if it was just one piece that accidentally broke. But upon examination of the lid, there were multiple places where the lid was broken and the plastic was broken. My daughter is old enough (10 years old) that she was able to detect the difference in texture from the ice cream, but my concern is for children that are younger.

Looking at the piece of the broken lid, it is large enough that it could have gotten lodged in the throat of smaller children and caused physical damage. I went back to the store to talk to the manager on duty, but he said that this was the first time he has seen anything like this. I have the unfinished cup of the McFlurry with broken lid and numerous plastic pieces from the lid. I would warn parents to be careful and inspect the lids before giving them to their young children.

I was at Mcdonalds and they chew up a fry and put it in the box and served it to me! What can I do? I was half way done with the fries when I noticed the chewed up fry! Some one had chewed on it and then gave it to me to eat! Talk about disgusting! When I talked to the manager and showed him the fry the employee's "cooks" just busted up laughing. What legal action can I take?

Alex is high up at Glendale and Edgeworth Mcdonalds NSW 2285 more than a few times I have seen him publicly humiliate his staff. I've seen him take young girls from behind the counter out the front in the eating area and point his finger in their faces yelling at them. I am not a manager but I know that is no way to treat your staff. Also I know that it's harassment. Ive spoken to one of the girls he has done this too. I said you should file a formal complaint. She said she has nobody to complain too. Alex is the highest she knows of. I'm sure the other girls would like to make a complaint too but are not sure who to go to. I've seen two girls cry after these incidents. I hope something is done about him because treating people like that is very low life. Thank you.

The establishment gave me the completely wrong order on takeout. I called, and they took my name and what they got wrong, and said my name would be put in a book, and I could come in any time to get the correct order. I told them I work nights, and it may be a few weeks, as it was a breakfast order, and was told I have no time-limit, and I did not need the receipt as they confirmed by that I had just been there. When I showed up a few weeks later, they refused to honor it, saying they throw their book out at the beginning of each month.

I called the number they gave me to complain and left 3 messages. The order I paid for, since they wouldn't honor it was wrong as well. First time, I said bacon/egg biscuit, no cheese, and got a sausage biscuit no egg, and the second time, they put the cheese on. As far as I am concerned, they essentially committed fraud, with their refusal to honor what I paid for. I work full-time, and this is simply the principle, that is making me follow through with this.

I have asked this to be changed before, but apparently McDonald's thinks it is okay to screw the public any way they can. If you order a sausage biscuit, and then have them add cheese, the cost is $1.30. But the clerks are instructed to ring this item up as a sausage biscuit with cheese that cost $1.49. The clerks are told to ring it up this way knowing they are screwing the public each time they do for .19 cents. How can you sit back and justify this knowing you are screwing anyone just by the way you ring it up?

I love eating your McFlurry. I've been eating it for a long time. I just noticed that not only did the price increase, but you made the cup smaller and put in less product. If you're going to increase the price, put at least the same amount of product. I'm very dissatisfied.

My husband and I went to buy food for our family on Friday night on the 13th Jan 2012/01/13 but what a disappointment when we got home. The chips was terrible that had a bad after taste, the tomato's was mushy and old the lettuce was brown and look if it was a few days old and the patty's was disgusting. What a waste of money that was spend on food from McDonald's that was horrifying disgusting while we were waiting for our food couple orders came out wrong and there was a lot of unhappy people who complained. This is unacceptable McDonald silver crossing in Pretoria will never see us again my invoice no. is021201200000101.

I visited the food place by drive though I bought a family pack chicken piece and a 4 pack kit nuggets, I asked for 5 sweet and sour. I got home and there are only 2. I was mad at this time and go back there I was told that I could only have 2. I said I bought a family pack chicken which serves 4 and nuggets, I need more. They then tell me if I want more to pay $1,900. I said for sauces they come with meal and there is no sign to say that I need to pay. I just think they need to be signs saying the amount of sauces you get with a meal and how much sauces cost. A family pack serves 4 four people can't share 2 sauces.

free Happy Meal will not make it all better!

On 1-14-12, I ordered a sausage egg and cheese biscuit, two hash browns and a medium coffee. While I was eating, I noticed a strong sour smell. I have two dogs, so I passed it off as one of them needing a bath. After eating 90% of the sandwich, I finally realized the smell was coming from the biscuit itself. I had already eaten almost all of it so I figured the last bite wouldn't hurt. Now that I knew where the smell was coming from, I paid a bit more attention to the taste of the sandwich and this time I could taste the same sourness I was smelling. This was at about 9 in the morning. It is now 8pm and since about 5-6pm, my stomach has been cramping and everything I eat, no matter how small, seems to hit me like a ton of bricks, causing more cramps and a nauseousness.

I was at the drive-thru at store #11645. I ordered a southwest salad with no cheese, as I have ordered for some time now at other McDonalds. I had paid at the first window and waited and waited. Finally, I got to the second window when the female Assistant Manager came to the window and informed me the salads come pre-made and they could not make one without cheese. I am lactose intolerant and I thank it's a shame that all McDonalds don't carry salads without cheese because there are other people like me and also there are religions that can't eat dairy products. If they are premade, then pre-make them without cheese. This won't be the last time you hear from me about this matter if it is not taken care of.

On August 15th, 2011 at 2:40pm, I hurt myself in McDonalds at 19th Avenue and US Hwy 41 Store number 5695. I was changing a frappe bag and my right pinky fingernail was torn completely off and the box the bag was in then slashes my pinky finger and the ring finger on my right hand. The two Manager Joyce and Amanda witness the incident, and while I was bleeding, they did not but stand there; and they did not file an incident report. The head manager Kacey was on vacation and when she returned five days later, she was told about the incident and she took another week before she filed the incident report.

On this point, it took another month before I was send to the doctor and that is how long it took for them to send me to the doctor. I went to the emergency but I was turned down because I did not have any insurance and I had to pay which I did not have the money to pay.

Tom ** who is the adjuster at the Commercial Risk Management handle the complaint and send me to their doctor. I was put on light duty no lifting over 10 or 15 pounds and continue to work. I could not work my other job due to my hand being messed up. After a week went by on light duty, they begin to make me work again heavy lifting and mopping, against doctor's order.

At the end of November, Dean ** took over the case. She immediately denied my doctors order and claim. I asked her about my claim from Sept. 1 - Dec. 1 2011 and I was told she had 21 days and it had already been four months that I have not received any wages. On Dec. 9th, I hurt my neck and back and right shoulder at UPS located at 50 Aline Drive Tampa, Fl. At this point, even thought the injury didn't have anything to do with my right hand and finger Ms. McKenzie denied the claim again. Now, they are refusing my doctor's physical therapy through my job. Ms. McKenzie again refuses my claim and have not received my medically treatment or my lost wages.

I'm an employee at McDonald's at xxxx *** *** in Greeneville. I was asked to cover a 10pm-5am shift since one of the employee's didn't show. I was put in back-booth (Window 1) and was aware of the responsibilities. I had burritos, gallons of tea, dishes, and parfaits. 5:20 rolled around, when the current manager demanded I clean the lobby. I became furious. After 15 minutes after the time I'm scheduled to leave, aren't I allowed to leave by law, without being written up? I asked the store manager and she denied that I was unable to leave because lobby was my job and I would, in fact, be written up for it. Correct me if I'm wrong. Second shift's front counter employee is in charge of cleaning the lobby, correct? This store is nothing but corrupt management. I'm tired of being held hours over!

At 11:15AM, I pulled into parking space at Groton, CT 06340 McDonald's restaurant. It seems as the (blond middle-aged female) manager is allowing a male in a red van to park 24 hours in parking lot (seems to be living out of his van) and use the bathroom facilities. This male verbally assaulted me and caused a scene while accusing me loudly and erroneously in front of other customers entering and leaving the restaurant. I immediately left. I returned at 12:30 to have lunch, his van was still there and he entered the facility restroom before I left. This van was still in the same parking spot at 3PM as I left Groton, CT. I will contact Groton, CT police department tomorrow if this van is still in the same location. I believe he is staying in the parking lot with the "okay" from this store manager.

He is unstable and should not be allowed to live in his van in the McDonald's parking lot. If this is not addressed, I will further contact local authorities. This store manager is aware of this situation and is allowing this unstable situation.

I went through the drive-thru, ordered a Deluxe Breakfast, breakfast burrito, sausage biscuit, and hash brown. I checked the bag really quick to make sure there were two syrups in the bag. However, when I got home there were no hash browns in the bag, and I live 5 miles from this McDonald's location. I went in and told the manager that I would like my food made over because it is now cold now that I had to drive 10 minutes both ways. The assistant manager went and got two overcooked hash browns, threw them in the bag and said thank you. I walked out and then drove around getting more upset, one, because the assistant manager completely ignored my request and two, because my food was cold.

I was so upset over the fact that no one apologized. So I went back in and asked for a refund. I was so upset I was in tears. The manager came to the counter and I told her to just give me a refund because the food is ruined and this has happened too many times before. She walked away and then came back and gave me a refund and unsympathetically said sorry. I cannot count on all my fingers and toes how many times there has been a problem with my order from this McDonald's and to be treated coldly like that just threw me over the edge. I will never purchase food from this McDonald's again. I will drive to another town if I want McDonald's.

I've read online about what really goes into McDonald's "food", and it isn't food, folks. So, if the customer service alienates you, that's a good thing. Just try not to substitute another fast-food chain for McDonald's. You'll live longer.

I have complained about this McDonald's once before. I live in Mustang and would like to be able to keep my money in Mustang, but when I go to this McDonald's and get greeted rudely or 99% of the time don't get what I ordered. It gets very frustrating. I have an elderly grandmother that stays with me on the weekend to give my mother some free time. She enjoys a McChicken sandwich every once in a while.

On Sunday, December 18th 2011, around 1:30pm, my husband went through the drive thru and ordered four sandwiches and four fries all on the .99 menu. When my husband got back, there were no fries. I then had to go back up there and get our fries in which I told my husband that you can't leave the parking lot without checking the bag just in case they forget something which is pretty often. I went inside and a young man asked me if he could help me. I explained to him that my husband just came through he drive thru and didn't get his fries. The manager over by the window says, yeah I know and told the boy kind of rudely to get me four small fries, he does and hands them to me and says sorry. The manager did not apologies or say anything to me. I know that she may not have thought it was a big deal but it was an inconvenience to me.

I am not complaining because I think that I am better than anyone or am a complainer all the time. I am doing this because I used to work at McDonald's. I was in the process of becoming a manager myself but had some family issues came up and I didn't get to pursue that career. It just seems to me that this McDonald's has gone down hill and that their corporate office doesn't seem to care how they are represented.

I am a manager now at ** and I represent ** my actions, and my behavior reflects ** and I have to make sure I am professional. I don't feel their managers are professional; they don't even seem to care.

I would like to see improvement in the Management Department because it all starts there in how customers are treated and how the place is ran which makes better service.

Picked up an individual so they wouldn't drink and drive. Went to get food from McDonald's and they called the cops saying there was a drunk driver cops. Got there. Pulled out driver with kids in. Car driver blew 00 so they pick on passenger no. Open beer found but they insisted a McDonald's employee saw one. Nope. It was an unopened beer. So thanks to Mcdonalds, my kids now think instead of saving lives by stopping a drunk driver. Just let them drive drunk.

Worst Mcafe experience!

I came in to find my favorite spot filled with garbage on the floor, both sides of table, and a messy greasy table. While brushing off the crumbs from the seat I laid my stuff down and asked while making an order to please clean it up. My order waited in limbo and so did the clean up. After having my order placed at the table and while I sat down, about 10 minutes later the girl saw me sit down and then came over with a rag to apologize. Total **! I asked politely and she knew about the mess and was too lazy to do anything about it. Disgusting! I had to sit in a filthy mess to enjoy cafe and muffin. The manager didn't care either!

It was the first time I went through drive-thru and ordered a McGriddle. I went home and when I opened it, I noticed there was no cheese. I thought it was a just a minor mistake. Then the 2nd time I ordered 2 McGriddles without checking, I went home to see that both of them are missing eggs.

I'm am really frustrated with the service there and I will never go back again.

They give the worst service, than I've ever seen before. I have ordered at 1.12 PM at Mcdonalds. Supposedly, they should have delivered under 45 minutes,but our food arrived at 2:30 PM. What's worse is that the food is not even hot, and the nuggets were hard. I also stated that they give us 6 packets of chili sauce, but they only delivered 2,which is not enough for 2 sets of their chicken meal. This is not good service. The total of our bill (S072-12/12/2011-199103_1) is RM41.50.

I patronize the local McDonald's restaurants often. I have observed a general decline in the cleanliness of the stores and in the quality of the service. I particularly resent the service personnel referring to me as "honey" and other demeaning words. More oversight is needed for the stores in this area.

I went through the drive up on Friday, 11/25 at 6:42 PM. Yes, the day after Thanksgiving, and if there ever was any Christmas spirit there, it had disappeared. All I got was a bunch of hate, and a smart aleck, disrespectful assistant manager's attitude. I paid with a credit card at the first window, and the young girl, Katlin, did not offer to give me a receipt. I looked and waived at the window, attempting to get her attention, but she had her back to the window. She was being distracted by this young assistant manager, named David. He was busy trying to play "grab-**" with her.

Finally, she looked at the window, and I politely asked for a receipt, and she stared at the machine with a lost look on her face. She looked back at me with an embarrassed look. I said to her making a joke, and attempting to get her in gear, "do you even know what day of the week it is"? Everybody behind me was honking, and the 2nd window had been holding my food out, waving at me for almost 5 minutes. When I said that to Katlin, the manager, David jumped into the window and said, "don't you ever talk back to my girl". I said, "she's not you're girl, she's your employee, and I'm just trying to get her to do her job. You're bothering her, and now she's having a problem getting my receipt". I said this, all in a fairly low voice, without getting too excited at this point. He said, "I will get you a receipt".

Then we moved to the next window, and got my food. My wife, at this point, had not seen his name tag that noted that he was one of the managers, and she leaned over and said, "is the head manager around tonight". Then David ran up to the window and with a real smirk on his face said, "Oh, you thought you were going to get me in trouble, but you see I am the manager". I said, "well you have a boss and he is going to hear about this". He said, " I am the manager, that's the end of the discussion".

Now, at this point I was starting to get upset, and was now ready to drive off. I said "drop dead". He said to me, " you already look like you're dead". What a nice, professional way to handle a customer, and get repeat business.

David is not management material. I was at the McDonald's at SR135, near the Kroger shopping center during the holidays. There was a nicely dressed gentleman standing at the front counter when my wife and I walked in on a Friday evening about 6:30 PM. He was waiting for his food, and was starting to get upset.

I had waited a little while, and finally he said to what looked like the operations manager, "I'd like to get my food. I have 5 grandchildren waiting to eat". The manager handled it professionally, and courteously. He said, "Sir I'm sorry about the wait and for your inconveience. Here's your food. We've just been exceptionally busy, which I guess is a good thing, but I do apologize. Thank you again for waiting."

Now, we have poor young David who needs to take the trash out, and flip the fries, because he likes to put the customers down. How many times has he done this to people like my wife and her mother, who are just too sweet to complain. I, on the other hand, don't mind being a pain in the ass, because I just won't go back to that location until he moves on, which won't be long. I imagine someone that is actually in the resturant will go across the counter someday and they will have to call the cops, and that will end his career as one of your employees.

I do hope I get to see this on YouTube, as I did watch a black lady get up on the counter at Burger King, and vent. David has no "people skills". He's never taken any management classes in "handling customers and/or irate customers". How about just being a considerate human being, and not having to enter in to an argument with the customer.

This is the sort of thing that the Greenwood and Whiteland papers need to get in their "sound off about it" columns. Well, we'll see if anyone can "talk some sense in to this peacock". I never called his boss at the local store, because I knew he would lie in advance about it to his boss, and get his girlfriend to back him up. I know that this is a separate franchise that gets to do their own little program. Maybe for the sake of the McDonald's Nationwide's reputation, you can "smack their little hands", and help them to see what everyone always says, "the customer is always right". I can't wait until David gets a really upset customer over a blatant error by an employee, and if he "blows up again".

I purchased a small hazelnut latte through the drive-thru on Monday, 28 November. I traveled several miles and when I tasted it, there was no taste. Then, when I got it down to where I could shake it up, it was "sickeningly" sweet. I could not drink it and had to throw it away. I kept my receipt and returned this morning. I told them about it and they said that they had to have the product. I asked, "What should I have done, turn around and go ten miles backtracking to return it?" She said that the rule is that you return the product.

We have a TV station in my area where we can call and they will come out and we can air our complaints on TV with viewing in three states. I am seriously thinking of doing this to let everyone know what terrible service you provide and then do not want to make it right. First of all, you all need to train your people or get someone who is "trainable" and teach them how to prepare a product. You also need to advise them that they need to at least give a napkin when going through the drive-thrus. I have to ask every time for a napkin. This is very poor service.

We stopped at the McDonald's at TD Bank Garden in Boston after seeing TSO to eat while we waited for the train. I got a #5 meal (Crispy chicken sandwich), my son got a #6, and my husband got a cheeseburger. The fries were soggy and cold. The hamburger was not cooked in the middle. After eating a few bites of my chicken sandwich, I realized it was raw in the middle. The line was so long to take it back that I just threw it away. Today, I feel nauseous and have to wonder about salmonella or food poisoning! Not a good way to end a family excursion and may now miss work if I am sick from it. I spent over $20 on sub-quality, undercooked food.

My 16 and 14-year-old children went through the drive through at McDonald's in Nelsonville, Ohio. The person working the window made very sexually inappropriate comments to them! I contacted the owner/manager in Athens, Ohio and his comment was, "Now, ma'am, do you think I believe that for one minute?" What a great owner/manager! He finally said he would investigate it and get back with me. I have not heard a word from him! I am furious!

On Friday, November 25th, I went through the drive-thru in Gustine California along with other items. I ordered a fruit and walnut salad. On my way home, I opened and started to eat my salad and came across a grape with mold on it. I then checked the date on the packaging and it said November 21st. That is four days expired. We then turned and went back to McDonald's and I asked to speak with the manager and showed her the salad and all they did was give me my money back. (I took pictures of my receipt, the grape with mold, and the wrapper. )

My family and I enjoy McDonald's but after this experience, I don't know that we will return. I'm really disappointed on how someone's carelessness of not checking the date can change my outlook on one of our favorite restaurants. The possibility of me getting food poisoning or getting sick from eating the mold is something I am greatly concerned with. I do not wish to make a big scene or go to the media about this so I hope this gets looked into and someone contacts me.

I waited for 10 minutes on my order while she gave my stuff away in front of me, then preceded to tell me I'd have to wait while she recooked more and then she got the order wrong! And best of all, no customer compensations. I was very displeased. I really think McDonald's should reconsider her employment.

It was around 2:00A.M., November 25, 2011. We had just arrived at a 24-hour McDonald's restaurant drive-thru at corner of Jackson St. and Watkins St. at Hayward, California. We had just ordered from a male person a go-large 20-piece Mc Nugget meal at the first window, which includes 2 large drinks and 2 large fries along with another extra large fry plus we requested for 2 BarBQ sauce and 2 honey mustard which goes with the meal. As we arrived at the second window, a white lady helped us. The first thing she gave was our 2 large drinks, which was not a problem. Then she brought and gave one big bag with the 3 large fries and the 20 piece nuggets. Then I noticed that the 3 French fries was not much. I even looked at her and said these looks like medium fries. She answered, "That's all we have for now." She then closed the window on us. Me and my wife looked at each other, then we both waited for 15 seconds but she never went back to the window and assist us. I could not go out because I was so tired from a Thanksgiving party we just came from.

As we left I, was looking at her window and there she pops out helping the next customer. When we got home, I noticed more things were missing from the bag. There was no straws for our drinks, no napkins to wipe with, no sauce that goes with the meal. It was a very unprofessional service. We were so disappointed with the service. I don't know what to say if it's a management issue or if it's with that particular employee only. I think it's little bit of both. I'm sure we are never going to that McDonald's ever again. They need to improve the training for new employee or retrain the employees. I recommend that an undercover inspector goes there and try ordering and be observant.

I called in at McDonald's Weymouth Dorset, England on my way home to pick up a Chicken Burger Meal (large) and a Cheese Quarter Meal (Large). I had to park and go in because they were having a delivery and they shut off the drive-thru. I grabbed my meal as a take away and didn't look in the bag. I drove home (2 miles), and on inspection, they had got it wrong again. There was no Cheese Quarter, only 2 Chicken Burgers. Yuck!

This is definitely not the first time this has happened as I eat there most weekends with my kids (single dad) and have to take it back quite a bit for mistakes in orders. Needless to say, I didn't drive the 2 miles back to complain. I am fed up with the poor service and all order mistakes and I will never eat at McDonald's again!

Lunch visits to dining rooms at McDonald's on E. Stroop Road in Kettering, Ohio, and on Wilmington Pike in Bellbrook, Ohio were spoiled by the big screen television playing Fox News. Requests that the channels be changed to something entertaining or at least an authentic news network like CNN were met with "It's a decision made at corporate." Patrons should not have to endure right wing propaganda masquerading as "news" in order to eat a Big Mac.

This is the third time in 3 months, the last time being less than 3 weeks ago, that I was given sweetened tea instead of the unsweetened that was ordered and recorded on my receipt order #67, because I'm diabetic. I returned to the store and Bonnie informed me that it was my responsibility to ask the person handing me my order if it was unsweetened. This is not reasonable to me when you have a sign at ordering that says to ensure your order is correct we have this screen. When my wife called the store back and Terri informed her that corporate doesn't respond to these kind of complaints, which I find hard to believe. We will see if she is right.

I purchased breakfast via the drive thru at the Casa View McDonald's in Dallas at 8:53 with my debit card. I didn't save my receipt. Checked my bank account a couple days later, and saw that they double billed the transaction. I wrote McDo's website to complain about it and informed them that I eat there several times a week for breakfast. They wrote back saying basically, "No receipt, no refund." Also, the day they ripped me off the manager waited on me. I won't go back. Hey, McDonald's, maybe consider the bigger picture of doing what it takes to keep customers. Maybe you should consider that in a bad economy like this people cannot afford to be ripped off by you.

I ordered Egg McMuffin at the Monte Carlo Food Court in Las Vegas. Eggs were green. It was replaced with a new order. The member in charge did not even say sorry when we were ready to leave. I went back and complained again to a manager who finally said she was sorry. I have gone to McDonalds when a hamburger was 15 cents. Just to let you know, I was little upset.

We were enjoying a couple of McCafe coffees and sitting down to enjoy the music but there was none. I asked politely an employee and the counter if they could turn on the music so that my brother and I could enjoy the Cafe experience. I waited for 15 minutes and then asked another employee the same thing. After waiting half an hour, I had to ask for the manager and her response was that she can't reach the unit to turn it on and can't.

I am happy the garbage was finally cleared from the walkway and washroom was cleaned up, what a mess! The person finally realized there were customers who needed a clean environment to enjoy their stay. If McDonalds is promoting their coffees with a cafe environment there was no enjoyment this evening; We love the Sirius music and there was none.

It was 6:47 am, I went to McDonald's and ordered two sausage biscuit coffee. I got to a window to pay, and the cashier stuck his hand in his crotch. He did it two times right in front of me. He didn't wash his hand. That is so nasty, providing how nasty they are at fast food. It made me sick to see that. I told the lady at the serving window. It was at 4400 Teckla Blvd. I couldn't eat that stuff.

The managers are a reflection of why the employees are so horrible. This overpriced McDonald's is the worst I've ever encountered. You would think by the high price and location that the treatment from the employees serving the customers would be world class. But these people they've hired are lower than low class. They are rude, disrespectful and non-sympathetic.

I've worked in the Renaissance building in Detroit for over 6 years, my colleagues and I have complained to the franchise owner of this McDonald's on numerous occasions however nothing has changed, it actually got worse. We don't go to this place anymore and the experience has caused me not to go to McDonald's anywhere else.

When you spend your hard money for food outside of the grocery store, you expect to be respected for patronizing the business and receiving a good product and service because you could have spent your hard earned money somewhere else. But the way these managers and employees treat you at this particular location makes me believe that these employees don't need a job and that McDonald's has become such a conglomerate that they don't need my business.

The play ground at this location is poorly cleaned. My daughter doesn't enjoy playing on the playground. Every time we go there, my daughter will not play in the play ground because of the foul smell. It's not a happy place for children to play when they won't go in there because of the smell.

My daughter and I visited the Fort Oglethorpe McDonald's, on Saturday November 5, at 11:47AM. The front counter was filthy, splattered with food and drinks that had dried and not been cleaned for what looked like hours. The drink/condiment counter was in the same filthy condition, and the ketchup dispenser was empty. Every table in the dining room was dirty and needed to be cleaned as well.

I asked for mustard and ketchup at the front counter, and after a short search by the employee I was told that, she couldn't find any. This the worst experience I've ever had in a restaurant. I don't think I'll be visiting this McDonald's again for a long time. The only good thing I can say about the experience is that the girl who took our order was friendly.

I used to go to the McDonalds in Alta & Decatur every day on the way to work. My boyfriend also goes there frequently. My boyfriend grabbed us two large sweet teas on his way to work and as usual after I was done with the tea, I went to eat the ice and I looked into the cup and there was a locust.

I went back to the McDonald and showed them what I had found and the manager was like, "Oh it's just a fly." I was like, "Are you kidding me? Just a fly?" It was the size of my pinky. She offered to give me a new tea. I just walked out and brought my "fly" back to work. I had it under the counter while I was working and I heard something coming from the cup. The locust had unthawed and came back to life. Yes, it was flying around in my cup. All my coworkers saw this. I called the 1-800 number on the side of my cup and told them what had happened and the lady said she was going to send me some vouchers. Really? The sent me one free drink, fry and sandwich. Wow!

I placed my order at counter and guy walks in with a dog on a leash and allows it to put its paws on the counter. I mentioned it to the counterperson and they did nothing about it. This has been the 3rd incident at the same location. There seems to be no actions being taken to improve the restaurant's cleanliness.

If it could be zero stars, it would be! This place (Morgantown, PA just past the Turnpike Exchange) constantly screws up a cappuccino order and half the time, I drive out with steamed milk and no coffee. I'm infuriated that they have no set time to clean their machine that doesn't work right half the time. They just do it whenever and tell you it's down for the day. I'm sick of it, there's no sense going there.

I went to a McDonalds on Rock Rd. in Wichita, KS. I ordered, paid, and then waited. They asked me to pull forward while they made my food. After 10 minutes of waiting, I sent my son in to find out what was going on. I would have just left if I hadn't already paid. After another 5 minutes of my son inside, I went in, having to wake my sleeping child. They said they had given my food to another customer. They gave me a coupon for a small ice cream cone and free happy meal. I got in car and looked at them. They expired on July 31, 2011 and it is already Oct. 22, 2011. So, I can't even use them. I will never go back there. What a joke that trip to McDonalds was!

I work right down the street from Rock 'n Roll McDonald's and every other morning, I stop by and get a No. 13 Steak sandwich on a bagel with a sweet tea. This morning they gave me a bacon sandwich, and I do not eat pork. I could not come back because of work, but I came the same day right after work. I spoke with a manager named Mundo, and he said next time I come in he will credit me for the meal, and wrote his name on my receipt. We are humans and everybody makes mistakes.

When I came back a week later at 7:19 in the morning, it was a huge problem getting my food credited. I went to the first window, they did not understand what I was saying. Then the next window, a manager named Sandra came, she did not want to give me the credit with receipt with Mundo's name at the top. She stated everybody comes here and do the same thing and try to get away with it. I am not everybody, as a customer I should not go through that just for a $7 sandwich that was made wrong by your staff. She needs to learn more about customer service.

As a former employee and working for this McDonald franchise in Grand Fork ND Store #4474 for 1 1/2 years, the management team does not treat the employees with any respect at all. They do yell and scream in front of customer and don't appreciate at all the work that the employees do and it is not a fun place to work. I went to my owner and he didn't do a thing about. So I would highly suggest never working for this corporation.

I quit my job and got a job at Wendy's in Fargo, North Dakota, where I am now a manager of a better work environment and I do not treat my employees as bad as they did. If I would do that at Wendy's, I would be fired on the spot.

I was there at McDonald's on Whitesburg this morning and I had waited at least 20 minutes all ready on my egg muffin meal and a side of eggs. I asked the manager, did they had to catch the chicken? He replied that they were short-handed with a bit of frustration in his voice. Then I heard him yell at the guy on front as I was leaving out at about 7:45. Well, I got to work and noticed my side of eggs was not there and I waited on my eggs to cook. Well, I didn't go back and I never will because that was the third time that happened to me at that store. I think that manager was young and does not have a lot of experience being a leader.

While waiting for my food order at front counter customer walks in behind me with a Rottweiler dog on a leash and it sniffs my legs and here is the worst part. He apologizes and allows it to put its paws up on the front counter where my food would be placed. OMG! I smiled asking what kind of dog it was. That's how I know and moved over to the side where my tray was being filled with my order. I lost my appetite!

Another incident same week! Another location 3 youths walks in while I'm on wifi with my laptop, they sit behind me and starts playing loudly vulgar rap music and while I was enjoying the cafe music. I turned around and they looked so mean and wondered why? I did the right thing, I mentioned to the person that I can't hear or enjoy the music and got up to speak to the management about this, he followed me while I was on my way to the front counter and returned with the manager as I sat down.

He gets up and with so much anger. Why I didn't ask him first to turn it off and told him it happened before. The manager kicked them all out. The person was angry because I finked or ratted on him for some reason, not true. I got management who runs the store to assess the situation and use and apply their policy which they politely explain to them and ask them to leave, it wasn't me! I was not required to speak to any of these individuals for fear of my safety. It's how it should be. This same restaurant had a stink bomb thrown into the restaurant couple days before this incident.

I walked into McDonalds and needed a quick bite to eat. I was going to a doctor's appointment. I was the first of a huge crowd in at 12:41 pm, based on what the receipt says. I ordered two chicken sandwiches and two milkshakes. They served everyone and we were still the last standing. They weren't going to say anything. So, I spoke up saying, "We still need two chicken sandwiches with those shakes sitting there."

I went to McDonald's drive thru with my kids and ordered food with water. I was given small cups and I asked for a medium cup. I was told it will cost $1.57. I asked for the manager who said the same. I then asked for an extra small cup of water. The manager asked me to pull forward and I told him I did not see why he could not take a few seconds to give me the water when he spent over 10 mins arguing with me to pull forward. He then asked his employees to call the cops. I eventually left when my kids (9, 7 and 3 yrs old) started crying scared "they will take us to jail".

I sent a written complaint to McDonald's and nobody responded to me. McDonald's does not care about its customers and the managers know that so they do whatever they want. McDonald's probably thinks they are too big to fail. They might want to look at how the good customer service at Wal-Mart took customers away from Kmart.

We visited McDonald's at 989, E Price, Keller, TX. We bought a milk shake and vanilla cone. Later at home, my son saw a fly inside the milkshake. He got terrified and felt sick. He lost his appetite. I am not sure what long-term effect this incident will have on him. I am very disappointed with the quality. I am going to go back to the store and have a word with the manager/owner. I have some pictures, just in case someone needs.

Will McDonalds ever go back to serving a hot off the grill burger? 98% of the time, I get a cold/lukewarm burger with a cold piece of unmelted cheese. You would think they would see that 5 guys are doing what they used to do, serving a hot burger. Giving me a cold, rubber-like burger out of a plastic try is just wrong!

I am and have been an employee of a McDonald's restaurant here in Yreka, CA located near the Oregon border - approximately 19 miles south - and the I-5 Corridor goes right through the middle. Just to let you know, I have been happily (as minimum wage jobs go) employed here for almost three years. I am attending a local community college full-time and also working full-time.

Since I started working here at McDonald's, I have been a closing shift crew member, and my usual shifts are always 5 PM to 1 AM, 6 PM to 2 AM, or 7 PM to 3 AM, depending upon the time of the year. This particular McDonald's is a franchise owned by two local women; they also own another McDonald's in a neighboring town located about 25 miles south of Yreka, CA.

I work in either one of the two drive-thru windows on almost every shift I have ever worked during the last three years, and I am really very good at it; our regular customers love me, to pretty much sum up what they actually say to me and my co-workers and managers on a regular basis. We encourage them to call the 1-800 number to record their comments - yes, we do get our share of complaints as well, but that wouldn't be realistic to be coating the truth with heavy syrup. Of course, you will always deal with **, grouches, and ** no matter what you may (or may not) do for a living; wherever your path of life leads you, people on both sides of the fence will deal with other **, grouches, and **, either as a customer or as someone who works with the public. My line of work puts me directly in the path of thousands of people every month, hundreds each and every day that I work.

We have our share of complaints about our guests, just like many of you have about us. For example, one day, the power went down due to a huge power surge in a grid; the power was down for more than two hours, so instead of serving food to people, we were throwing away lots of it that was pre-cooked and/or pre-thawed. All of our machines - ice cream, frappe, McCafe, coffee makers - everything was down and out because they all run off of electricity. Our ice cream machine (soft-serve) in particular, after being down for more than one hour, goes into "heat-mode" which triggers it to shut down for at least three to four hours, and sometimes longer. This also happens every night after we close the restaurant and leave for the night. In the morning it is brought back to life, but only following the "heat-mode" status.

So during this power outage of reference, we closed our doors for business; however, we had to leave them open due to the fact that our stacks that suck out all the smoke from our grills and fryers also run on electricity, and we couldn't breathe without opening windows and doors to cross-ventilate our work area. Meanwhile, as potential (and extremely disappointed) guests came and went, we were flipped off, cussed at, yelled at, sniffed at - pretty much every kind of attack I can think of, short of physical violence, during the entire time. We even had a couple of people try to crawl through our drive-thru window to get in, and all they wanted was food; it's not like they were trying to rob us or anything - they just really, really wanted to get in the restaurant.

So while many people complain like they do of the horrible service they get at McDonald's restaurants, they continue to beat the doors down to get in and buy a cheeseburger and fries, etc. Many of our regular customers come through the drive-thru, during my shift alone, as much as three to four times a night. It's crazy.

So about the power outage - to finish the story - we were able to reopen about three hours later when the power finally came back on, but we couldn't serve any ice cream because the machine was in "heat-mode," and, I kid you not, people were extremely rough with words and attitudes because they couldn't get an ice cream cone. So maybe there are some of us who just act out in return to getting thrashed on by guests who think little of the minimum wage earner, the blue collar worker who by their definition may very well be a "loser" in their lofty opinions.

That being said, fast food in general is for convenience to the customer stand-alone. When you come in to any fast food drive-thru, please try to be ready to order. Don't make your order-taker wait three or four minutes before you are even ready to place your order while they wait for you to get off your cell phone. Calm down the kids in the back seat, decide what you want to order, look for your money. There are a variety of other things to do behind the scenes that during all that empty non-productive time while some of you pull your head out of your ** could be better spent doing, not to mention that now there are a minimum of, lets say, six to eight cars waiting behind you. Some of them turned around and went elsewhere or came inside because unlike you, they were ready to place an order. All this is maybe because you just wanted to be ahead of everyone else at the front of the line, am I right?

I only know these things because I have been guilty of these social crimes myself, and having been on both sides, I understand how things tick, which makes me more tolerant than most. But it also has taken a heavy toll on me until every once in a great while I get to blow off some steam. This was just that kind of an opportunity. So I will close now by simply saying, "Please, and thank you."

I went to McDonald's on Hwy 55 at 12:30 am, through the drive-thru. I ordered a cheeseburger kids meal. I was told they could not sell me a kids meal because of the time! I asked to speak to the manager. He (Ryan **) stated that they were not going to sell me the kids meal or just a cheeseburger. I let me know that the menu did not state that they were serving on a limited menu. After about an hour of arguing my point with him, I asked for the owner's name and phone number. He gave me the name. But in turn, he gave me a number that was the restaurant's number when I asked for owner's cell phone. I called the number and the other manager (Salif **) just let the phone ring. After complaining to corporate, someone contacted me from corporate. The person told me that the owner of that franchise would be calling me and I would receive vouchers in the mail. This happened in July/August. I have heard nothing and have not received nothing in the mail. All in all, McDonald's is a company that will tell you anything. I will discourage anyone from visiting them.

I purchased 3 softy ice creams, one with chocolate dip. The taste of the cream was very different which was like old cream & the sales person gave lots of cream nearly 400gm cream was given for all the three cones. However, by tasting some portion of the cream we found that there is something wrong in the ice cream. Then, I went to the sales person to complain about it but he gave the cream to other sales person to taste it he said it is okay & then again he gave the same ice cream cone. I threw all the cones in the dustbin, which was kept in McDonalds. No action was taken in this case.

I ordered a 20-piece Chicken Mcnugget Meal with large fries and a large Dr. Pepper. The window teller proceeded to ask what kind of sauce I would like. I said, "Honey mustard." Well, I pulled up and paid almost $10 for the meal. I proceeded to the next window where they asked me to pull up and wait. When the drive through teller brought my meal, I only received half an order of fries, no honey mustard, and a watered down drink. I didn't check the bag until I had already gotten home. Seriously?!

Beside their prices going up, service going down, and their ability to provide what they show in all of their commercials, along with all the pictures they have up in every store, I am wondering, what could possibly be next? I mean, really. Is a large fry equal to a half empty container? Get it together or I foresee a business going bankrupt because the local all-you-can-eat buffet, whose food is better prepared, better served, and just about the same price will 9 times out of 10 times take your business!

There is a chocolate milkshake shortage on this island. I am an American living in Martinique, and all I want is a McDonald's milkshake, but they have had a shortage for 3 months. Also, it is impossible to order anything from them. The workers are slow and incompetent, and average wait time for fries or a burger is over 15 minutes. This is a disgrace. Please make all of the chains in Martinique better for all.

It seems like service in restaurants are just getting out of control or ignored by managers these days.

Colfax and Kipling McDonalds in Lakewood, CO is a brand new store with horrible service. The kid couldn't hear anything, first of all. So they put him in drive thru. Smart! I ordered just a McFlurry. That's it, one item! I got a small, but paid for large and the cup was half full.

Come on, people! How hard is it to complete an order for one item? I am really worried our nation's youth is confused or just don't have any pride left! Do your job or quit and let someone else run the show so us consumers will continue to show up and spend our money.

Honestly, I don't get this! People are being so judgmental about this. I do understand that some of the restaurants' standards are very poor but you should get this, these people who are working in McDonalds' are being treated like dirt all day by the customers. Just because it's called fast food you all expect them to serve you in 10 seconds, have you ever thought about the people who are working there? They need to earn money to take care of their family and studies etc., but they have to ask their managers to drink water or to go to the toilet.

They work their butts' off, and what do they get? Only minimum wage and lots of crap from customers acting like people working there are idiots! Just put yourselves in their shoes, have you ever worked there, under so much pressure? And when it comes to using gloves, do you really think that when you go to a classy restaurant those chefs are using gloves to cook your precious food?

Do you know that people who work in McDonalds' have to wash their hands like every 10 minutes, whilst your classy restaurants chefs wash their hands every 30 minutes or maybe an hour or maybe not until the end of the night? If you've been there more than once or twice, and you are not sure about the quality, service, professionalism, don't go there then! No one is telling you that you have to eat at McDonalds. I mean what do you expect from a 2 dollar burger? And for the people who say that they got their order mixed up , stop being too self-centered and stop being so obsessed with the food. Maybe the person who got your order mixed wasn't having a good day maybe her or his mom was in a hospital at the other part of the town and she or he couldn't be there and they had to work on that day . They couldn't get their head together and gave you a Big Mac instead of your precious Quarter! What's the difference, get over it?

Everyone knows what you're going to get at McDonalds; maybe you should work on your expectations. After all, the people who are working there could be your kids, your neighbors' kid, your niece , your nephew etc , but who raised those kids? You, your neighbor, your sister, or your brother, they made those kids so carefree and rude. So stop blaming them because the behavior is learned, you aren't born with it. FYI, I've never worked at McDonalds not my relatives or anyone that I know.

I went to the drive thru to order some food. I paid for it, drove away and started to eat the fries, which were stale. I tried the milkshakes and they were so sweet you could not drink them. They were so yellow in color.

Most times, the food has been sitting under the heat lamp for how long you don't know. You pay a lot of money for this stuff and in return, you get crap food that gets thrown away. I'm sick of this. And this is not the only place this happens. You might as well throw your money out the instead of getting fast food.

Every time we have ever been to McDonald's (Highway 49S in Richland, MS) it has been horrible; the service, cleanliness-- inside and out. Last night, the drive-through order taker, argued with my husband about what he ordered. She had already dropped the ball at the speaker by not responding back to us in the middle of our order. The second window was not any better. Thugs who talk and act like thugs. No manners at all. I was almost ready to come out of the car, and it was my husband they were so darn rude to. We will never do business with McDonald's again.

Managers, make sure your employees wash their hands after coming from the bathroom please! When I entered the bathroom with my child to wash our hands, an employee of yours came out the stall with a cellphone in her hands and never even stopped to wash her hands! That was enough for me! Leaving the bathroom, I witness this lady handing a customer her food. By this time I felt sick and realized how nasty employees can be. Thanks but no thanks for this type of service!

The McDonald's on Oxford State Road in Middletown, Ohio is the worst one I have ever been in. I have been going there for many years. But the last couple of months have been horrible! I don't know what kinds of changes have happened there, but something needs to be done to fix this problem. One time, my order was messed up three times before I even received my food. The second time, they made us pull to the side, granted I know sometimes this happens no big deal. But there were six cars at a time! And the worker came out going from car to car with the food, asking "what did you order" to give the right customer the right food. That is very sad! The third time in two months, I was denied a receipt because they were out of paper. So, someone is clearly not doing their job! Also, every time I want to get an ice cream, the machine doesn't work. I see a lot of young people working in there. I know they need a job too. But at least put a grown up there to babysit them, because all they do is goof off and mess everyone's order up. Please help this McDonald's or you will lose my business. Thank you. Sincerely, Lisa **

I ordered a bagel for myself and my mom. When we took it to go, I asked for cream cheese. They thought I was crazy and said they didn't have it, only jelly. The jelly I received was hot sauce. I opened the bag in the vehicle while my husband was driving home. The bagel didn't have butter or anything on it. Just a dry bagel. It was at the McDonald's in Lewistown, PA.

My family and I are always eating McDonald's. Therefore, they receive a lot of my money. The past 4 times I have gone there, through the drive-thru, I have been parked for simple orders and have waited up to 30 minutes. One day, I got tired of waiting. So, I went in to see what the hold up was. The employees were in there playing, and my order was just sitting on the counter. There was no telling how long it had been there, because the order was cold.

Another time after waiting outside, after being parked, I once again went in to check on my food, in case they had just sat it on the counter and forgot about it again. I was going to speak to the manager about the terrible customer service. But she was too busy cursing out another customer, simply because he was also upset about the wait he had. At the time of the argument between the two, it was a lobby full of customers. When the man stated he would go over her and complain, she said she didn't give a ** because no one would do anything about it. This seems to be very true. I feel like if the local store cannot get its managers and employees in order, then it needs to be shut down completely because the service is that awful. If it really kills you to smile and you don't like your job, then get away from customer service!

My order was wrong. I called three times and no one answered the phone. I drove back to McDonalds, spoke with the manager and all he could say was "Sorry". No offer of compensation at all. There were two other people voicing similar concerns of wrong orders. What could make McDonalds unique is the way managers correct their mistakes! Compensate the paying customers.

Please be advised your McDonald's store located on 31-46 21 Street, Long Island City, NY 11106 is the worst McDonald's ever. The ice cream machine seems to break down every night at about 9 pm. I have visited this location five different times in a two week time frame. I would like an investigation done. There is no way that a machine breaks down that many times. I am very pissed off because today, I went in at about 9:23 pm and the CSR stated the machine was broken again. Really?! This sounds like **. I expect this location to fix the problem. My next step will not be to contact your website. I will call Howard on my side. So please, make every effort to place an investigation on this ghetto McDonald's.

On June 19, 2011 at about 10:20 PM, my wife and I stopped at the McDonald's located at 1335 S Washington, Emmett, Idaho to pick up movies we had reserved online from Redbox. We parked immediately in front of the Redbox machine on the left (machine A). After collecting the movies, I returned to the car to leave, but the car would not start. In McDonald's I told the girl working behind the counter that our car was parked in front of the Redbox and wouldn't start. I told her we needed to leave it parked there until we could figure out a way to get it. I also told her it was a blue-green Intrepid. The girl told us that she will let her manager know about the car, and it would be okay. I ordered my wife some food then we left McDonald's at 10:50 PM. The following morning (June 20), I met the tow truck provided by our insurance company at McDonalds to pick up our car. To my surprise I found that our car was gone.

The manager, Matt **, said they had to have the car towed for their service truck to get in, and he was sorry it had to be done. He gave me a business card from the tow company who had done the towing, Black Canyon Towing and Recovery. Upon calling Black Canyon Towing I learned it would cost us $190.00 in cash to get the car out, if it was before 5:00 PM. We finally obtained the money to get our car back by getting a loan from Money Tree. This cost us an additional $54.65, which we could not afford to spend at this time, but it was our only option. Not only had we been given permission to leave the car parked there, I have since learned that the towing of the vehicle from McDonalds was illegal to begin with because there were no signs posted, as per Idaho code 49-1806.

I have contacted the manager of the McDonald's in Emmett, Matt **, and his boss, Diane **. Neither would do anything to help me. I have tried contacting Richard Darmody, President of Darmody Enterprises, who owns a number of the local McDonald's, including the one in Emmett. I have received no response whatsoever from him. I have tried contacting McDonald's main office in Oak Brook, Illinois, and have no response as of now either. McDonald's is responsible for this incident. I prefer to give them the opportunity to make this right by reimbursing me for the costs incurred, $190.00 for the towing and $54.65 for the loan, totaling to $244.65. However, the longer they ignore my complaint and fail to respond to me, the more inclined I am to take legal action.

I went to this particular McDonald's every morning for their sweet tea. This morning, just like normal, I got my tea, and headed to work. I took two sips of it on the way, nothing really remarkable. When I got to my office, I put the glass and things down, and sat down at my desk to begin my day. As I reached for my glass, I noticed a lipstick print on the side of my glass, around the rim as if someone took the lid off and took a drink. It was not mine, nor the color of any lipstick I own. It was hot pink. This, of course, immediately grossed me out. As I contacted my fiance via text message and told him what happened, I forwarded him a few pics. He was very upset as well. I am not sure why anyone would do this! Then all these questions come to mind - was this intentional, or accidental, by possibly an employee, or was this a cup out of the trash!? I am very upset.

I have two lovely daughters that just love McDonalds, but why would I continue to spend my money at a restaurant with horrible service! We usually dine in but it was late so I went for drive-thru. I had two separate orders that I needed to make. I started to order my food, but there was nothing coming on the screen. The lady took about 2 min before she said anything or even acknowledged that I was at the screen. When she finally started to take my order there were like 2 cars behind me. I informed her about the second order I needed to place. She told me that I would have to come in to place separate orders. I didn't really understand if she knew what she was doing or she's a new employee because I placed two separate orders recently. I made everything into one order to diffuse the situation. But when I got to the window the young lady was very rude to me once I asked about why I couldn't place two orders. She then responded that she have other customers to deal with!

On the 30th of August, I purchased some food at the Florida branch in Roodepoort, South Africa. The attendant swiped my debit card and advised that the transaction was declined. She tried it again and it went through. On drawing a statement a couple of days later, I realized that she actually debited my account three times, twice on my credit card and once on my savings account. I went to the branch and explained to the supervisor what happened, after which, she told me that she cannot refund me but that she would send it to head office. I went back a couple of days later as I haven't heard anything. She once again advised that she will get it attended to and to date, I still have to had any response from head office. I have received a courtesy call from the branch to check if I have had any response and I advised them. To date, almost two weeks later, I still don't have my refund.

Stopping over from a tour bus, we ordered Mcdonalds, when the cashier made a mistake with our order that she has to call this manager named Alexandra **. After voiding the order, she then asked my wife in a rude manner, "What else?" Her tone made everything worst, to the point that she kept on answering back to my wife with a rude tone and facial expression. And when asked, what if she was in my shoes, she goes, "Go right ahead", pointing a way behind the counter mocking my wife! As a manager, I don't think she's fit for the job and way under-qualified based on customer relations. Even her crew agree that she was rude and even gave us the number to call to file a complaint.

This happened today, September 4, 2011 at about 6:30 PM at McDonalds Restaurant on 144 Deming Rd. in Manchester, CT.

I purchased a quarter pounder sandwich with a medium size coffee at the drive-thru window. I proceeded to the first window and paid for my food. At the second window, I was given a large iced coffee. I told the girl that I ordered a hot coffee not an iced coffee and I wanted to have the extra money back.

They wanted me to get fries instead of the money. I told the girl at the window that all I wanted was my money back. I finally received my hot coffee and my sandwich. Then I was told to park on the side of the parking lot and that the girl will bring me the money to the car.

While I waited, I opened up my quarter pounder sandwich to eat it. When I looked in the box, there were rodent droppings in the box. When the girl came with the money, I showed her the box and gave her the sandwich back. She said, "We don't reimburse the money" so she gave me another sandwich to replace the first one.

Sir, I lost my appetite. I do eat at McDonald's quite often and I enjoy a good quarter pounder. I know that I will not go back to that restaurant again. I would like to be reimbursed for my meal since I was not able to eat the sandwich that I was given after seeing the rodent droppings.

I went through the drive-through a little after midnight (12 am) and placed an order of a double deal - a fillet, and the other, a quarter pounder with three mayo packets. I usually check my bag of goods, knowing that this restaurant, in particular, constantly stuffs orders up. This time, I thought I wouldn't have to, seeing as it was late and I was the only customer to have come through. Then, I got home and to my surprise, there is only a quarter pounder and fries. I am missing a fillet o fish and my three mayo packets. When we are spending money, we all expect to get what we have paid for. It almost feels that when I finally get to treat myself with a meal from McDonald's I end up getting ripped-off.

I am sending you this correspondence to inform you of my experience on 9/2/11 at 11 pm. I had arrived at 11 pm and used the drive through, placed my order, paid at the first window, and then waited for 40 minutes before reaching the second window to retrieve my food. While waiting at the second window, I observed the drive through attendant standing at the front counter chatting with a customer who was not placing an order. When she returned to the window, she couldn't remember whether she had given me my drink or not. I said, "No," and then she gave me a half full cup. I told her about the drink and she unapologetically made another drink.

When I inquired about the wait time, she gave an excuse (not a reason) of, "Well, it's Friday night," which I could only take that she meant that it's extra busy on a Friday night, which it wasn't. I decided to just forget it and go home. On the way home, I was checking the order and then discovered that I had waited 40 minutes for an incomplete order. I returned to the store, obviously upset, and knocked on the door to get the attention of the employees.

I have to assume that the teenaged employee who answered the door was the manager or a supervisor because he was wearing a blue uniform shirt. He opened the door and said, "What's the problem." I said, "I was given an incomplete order." He returned with, "Well, you don't need to be banging on my door." I ignored the rude comment and told him, "I was shorted two McChickens," and handed him the receipt. He turned to go back into the store and I followed. As he was returning behind the counter he commented, "So you came banging on my door over two McChickens."

I couldn't believe my ears and responded to his comment harshly about my 40 minute wait for substandard service. Without further comment, he proceeded to the kitchen and then returned with the rest of my order at which time he said (without apology and with an extreme sarcastic tone), "Here you are sir. Have a nice day." On my way out the door, I couldn't help but notice how the dining room had customers in it well past closing time without McDonald's products at their tables and that all of these customers appeared to be under aged minors (teens). If it seems that I am insinuating something, I am.

It appeared these customers were being allowed to stay without any other reason than they were friends of the employees (special favors). I know that this low level of service and this undisciplined level of management is not the standard of the McDonald's corporation. Please feel free to respond back to me with your findings. I hope something can be done to correct this problem. Thank you for your time in considering the gravity of my complaint.

Justin

P.S. On a side note I'd like to say with regret that this is not the first time I have received substandard service at this particular store location.

I ordered an Egg McMuffin meal with no Canadian bacon through the drive-through. When I got home, I started to eat it and noticed that the egg was green in the middle, so I took off the bread and noticed multiple green spots all over my egg. There was nothing on the bread or cheese; it was all on the egg. I would like to mention that I am 9 months pregnant and really hope that I do not get sick from eating part of the sandwich.

I called to speak with the manager (Miguel) at 10:29 am on 8/29/11 but all he really cared about was getting me a new sandwich and had no concern that I was complaining about mold on my egg. He just kept telling me, "I am trying to make you happy and replace the sandwich." Why would I want another one when you just sold me one with molds on it? I think this location needs to be inspected to make sure the food that they are serving is edible. I do have pictures of the sandwich!

I placed an order for medium orange juice and oatmeal. I ate half of the oatmeal and drank half of the juice when I noticed a fruit fly in my juice. I then vomited and called the Mcdonald's store and asked to speak to a manager. When she got on the phone, I told her what happened. She apologized and offered me a replacement meal with a "large" orange juice this time. As if my family and I would ever want to eat there again.

For the past couple of months, they have been selling old sweet tea. I've tasted a tea that I let sit out overnight and it was nasty as hell. That's exactly what it tastes like when they serve it to you; like it's almost going rotten or something. They are not properly changing their sweet tea and making it fresh. Stop being lazy and do your job!

I work at McDonald's and was hired about 5 months ago. I was barely trained. They boast about their excellent training, but it's not true. You are thrown onto the job. After just two hours on my first day of training, my trainer was sent home early. Most of the crew was very rude to me. I was yelled at if I asked a question and if I did something wrong; though the worst thing is that every employee talks about another. This can be even a manager swearing at a crew worker. Just today, I watched as the entire staff huddled together and started to talk about the new employee and how they made a simple and small mistake. The new employee was red-faced and knew they were talking about her. How can a restaurant please the customers when the own crew is so horrible? No one wins.

When I first pulled up to order my food, my speaker that came on noticed that the speaker was rushing me to get done with my order. After she took my order, she cussed after giving a total. I found that very disrespectful. I don't know if she thought I heard but I clearly heard her say '**' after giving the total.

When I pulled up to the window, the young lady was on her cell phone text messaging. I clearly proceeded to ask for her last name from looking at her name tag so I could report to manager. She told me her name and asked me why I was asking for her last name. I told her that I would like to speak with a manager and report the issue of her being disrespectful. She replied with, "There are no managers that have time to take customer complaints, if you want to you'll have to do at a later time."

On August 8,2011, I bought an advertised "boneless" chicken nuggets and I choked and swallowed on a bone. There were 3 out of 6 nuggets with small bones. I brought them back to the manager in McDonald's, she felt them and agreed with me. She called her manager who says "it happens". He asks me to leave the bones so they can be looked at and he will have employees pull that stock off the shelf. I was offered a free meal.

I called the Corporate Office and once again told my issue. They say there are "no bones" in the advertised boneless chicken nuggets. I wanted to know why the manager of McDonald's said "it happens" and why there is no warning for choking or small bone hazard on the box. I get the run-around and nobody wants to address the very important concern. Should we wait for a child, or anyone, to choke to death? I have been to the doctors two times due to this. The insurer for McDonald's, Gallagher Bassett Services Inc., wanted me to keep him informed, but now seems to be ignoring me.

I went to the Helena Mcdonald's drive-thru, it was around 2:40 p.m. on 8/16/11. I sat behind a car for at least five minutes before they even took their order. I then drove up and order a large chocolate milkshake, to hear, "Oh I'm sorry our shake machine is down." So I drove off and headed to the Mcdonald's in Alabaster since I am heading that way anyway.

I went through the drive-thru and ordered a chocolate shake, only to hear the same lame excuse from them. So I ordered a smoothie. Now what are the chances of both Helena and Alabaster stores' shake machines being torn up at the same time? Seems to me that someone just didn't want to take the time to make me a shake, or maybe they were told by their boss to use that excuse only if someone comes up and just orders a milkshake. Hmmm!

We had a coupon for "buy one, get one free breakfast sandwich" that was given to us the previous day and they said it was expired. I asked for a manager and she said she has nothing to do with it and that it was just a receipt paper! She did not honor it!

After waiting 5 minutes at the order screen, I am finally asked what I want. He takes the order and tells me the total and went silent so I drive around. Another 5 minutes later, I get to pay. After another 5 minutes, I make it to the pick-up window. The lady proceeds to hand me the wrong sized drink and when I tell her I had a large not a small, she just blames it on the guy who took my order. The order on my receipt was correct but I just say, "Thank you" once I get the correct drink.

After a few more minutes, I get my food and pull up to check it. Of course, it is incorrect, so I park and walk inside. After waiting in line for about ten minutes, I get up to the counter, show my receipt, and ask for the correct food. The cashier walks it over and asks them to remake it. So, I step to the side and wait another ten minutes. Once I get my food, I thank them and go back out to my car. Luckily I checked it before I went because it was wrong again! It's like they just gave me the same food back.

So, I walk back in, get back in line, wait about 5 minutes get cut in line so I have to wait even longer. I finally get back to the front and ask for a refund, hand them the food back, and place the drink on the counter. The cashier proceeds to tell the girl beside them to get the manager, so she screams to the back that there is a refund. Finally, another employee takes the food back and comes back with a partial refund. I let her know the correct price I was supposed to receive and she walks back again. Not once has the manager made an appearance and all the other employees are just staring at me. Finally the lady comes back the second time, still with the incorrect refund. A second employee walks to the back and after a few minutes, comes up and informs me with a very rude attitude that they will not give me the rest unless I bring the drink back, which as mentioned before, I had.

So I pick up the drink on the counter in front of her and show it to her telling her I had it. She proceeds to snatch up the drink, walks to the sink, dumps it out, and exaggeratedly throws it away. She also goes and picks up the food bag I had brought to do the same. After another few minutes of waiting, they finally came back with my full refund. Not once did they apologize and not once did the manager make an appearance.

They have horrible service, horrible staff, and horrible customer service. I will not be returning to this woodmer location or any other location for that matter. Mcdonald's Corporation has no place to contact them for franchise locations. If they don't care once they sell the franchise then it is no company I will support. Mcdonald's has lost my family and I as well and the business they would have received from my close friends. I know they will probably laugh at losing a few customers, seeing as they feed millions a day but if the few here and there add up...

I went into McDonald's located at 8745 Roswell Road, Sandy Springs, GA 30350 around 5:00 PM. I ordered a sweet iced tea along with small fries and a McDouble.

When drinking the tea, I sucked a hard substance through the straw into my mouth. The substance poked the top of my mouth. I immediately pulled the substance out and discovered it was the leg of an insect. Gross! The leg was huge at least 1-inch in height and contained hair!

My friend and sister were present and immediately went to seek management, while I sat in shock, and began snapping pictures of the foreign object. It took the police arriving on site just to get the cooperation of management to provide me with an incident report!

Not only that, the staff did not remove the tea containers from the lobby area for at least 20 minutes! Not joking! I literally have had no appetite the remainder of that day or today and even threw up shortly after leaving McDonald's.

That is one of the most disgusting and traumatizing experiences any customer could ever have! If we wanted to eat cockroaches and other insect parts, wouldn't that be free? I was already skeptical about my loyalty with McDonald's as their customer service and cleanliness is horrible, but this is definitely the killer for me! I am not sure how to work those stars above as far as rating my overall experience, but whatever equates to the worst experience ever, that is my rating.

I was in your store and witnessed your manager cussing at her co-workers this afternoon, while also referring to herself as Jesus. This was a very busy time of the day, so not only did I and my granddaughter witness this, but at least 12 other patrons watched the unprofessional and demeaning behavior your employee displayed toward the other employees. In my opinion this must be handled with a quick resolve, to limit the loss of employee morale and patronage.

The people were rude, the restaurant was not clean, the food preparers do not wear gloves and my fries were consistently either cold and smell of old grease. I consistently asked to pull around for fresh fries and have to wait a million years (normally 15 minutes) to be brought out fresh fries. The ice cream machine always breaks down in the summer (usually staying that way for weeks on end) and oftentimes I am handed drinks without straws.

I went through the drive-thru this morning and ordered my daughter and myself a couple of bacon biscuits, 3 hash browns and a medium orange juice. The biscuits were hard as bricks and the bacon was soft and cold. The hash browns were one step from being burnt. I had to throw the whole thing out because going back to complain usually involves me having to wait another million years (15 minutes) out front. I was told that the employees know my truck when I pull up and that's why I get mean mugged whenever I pull up. He also told me that he saw an employee spit in my drink. Needless to say, I will NEVER go back. The person who told me is a McDonald's employee!

I've lately become homeless, which shouldn't make a difference, but today at approximately 2:00PM I went up for my refill for my paid cup of coffee which they stated they give one refill per purchase. Now a few workers and the manager at the time said that I already did come up for my refill. First of all, I know that it just could have been a mistake but they all gained up on me as I was homeless thief? Come again 3 years ago before my stroke, I was a fine customer because I was an ironworker from Chicago and in the union which I don't believe McDonald's ever heard of a union. They said they were going to call the police and I said go ahead. So he came, one of Cook County's finest escorted me out and I was destined to come up to the library to file this complaint as well as other things that I wanted to do.

So here's the deal! I'll be waiting for some sort of an apology on the occurrence that happened today and some sort of compensation for my cup of large coffee. I'm homeless and I won't give up on this. I've got nothing else to do with my time because me, being a citizen of the United States of America, is just about the time good old hamburger companies came in business. They embarrassed me in front of numerous customers and thought I was in the wrong. I just want respect as a human being and a paying customer. Thank you for having this website, I couldn't navigate on old Macdonald's.

Customer service is very poor. This McDonald's is on my way to work. Anytime you go to McDonald's, they are very slow and lines are backed up. This morning at 9 a.m., the line was backup down East Jefferson. I had to leave once again with no service. Sitting in the downtown area of Detroit, we should be able to go and get breakfast on the way to work and lunch in a reasonable time.

I took my two sons to McDonalds for lunch on August 1, 2011 at 11:45 am. It was the beginning of the lunch rush. I ordered two kids meals and a double quarter pounder with cheese meal with an extra sandwich. When I got the food and sat down to eat, I noticed that my hamburger was not fully cooked. It still had blood running out of the meat. I took it back to the manager who very rudely said, "Ok, so do you want another burger or a refund?" I was so disgusted, I just turned around and walked away. I had to double-check that my children's food was done. When I returned home, I became ill.

We went through the drive-thru at around 11:20PM. We stood in line for about 10 minutes and they finally took our order. We paid and pulled up to a second window where they asked us to pull up so they could help the customers behind us. We parked in front of the store and waited another 10 minutes while 4 cars received their order before us. The girl on drive-thru, who finally brought us our food, was very rude and did not apologize for the wait or thanked us for our service. We checked our food and found that we were missing some fries and the sauce for the nuggets we ordered. My husband had to get out and ask them for what we were missing. They ignored him standing there and when he finally got their attention, Claudia, the Manager, asked another worker to hand him the order. They took another 5 minutes just to get some fries. Because the worker that was asked to get the fries acted as if she didn't hear anything, and so my husband had to ask the Manager once again. She gave him attitude and handed him the bag.

We walked into McDonald's and went straight to the restroom. My sister's boyfriend was waiting for us in line to order. As we walked out of the restroom to order, the lady at counter asked us how we had gotten inside if it was closed in an extremely rude and loud voice. She said she would take his order but not ours, he explained we were together and still refused to take our order.

Then, we stepped outside to make a phone call and complain to the manager about the incident. She said that she would take care of it. We were watching from the outside as I hung up the phone and one of the managers began laughing with the person I had spoken to.

When I pulled in to the menu I waited a while backed up and pulled again. I pulled to first window and no one there. After a bit some young man came. I said I didn't order. He said oh. Asked what I wanted took my debit card scaned it gave it back. I waited for my receipt. And waited he never looked back at me. I went to window #2 waited and waited (for drinks only) finally I was even noticed and drinks were passed to me - no words yet no drink description. I asked for my receipt he looked confused and said to wait. Comming back he pulled the drink order and handed it to me. That was not a recipt . Not a place I would go back to or recommend

Middle-aged manager who has her kids also working there allowed them to steal food from store (never paid for meals). Manager has what is called "** of the day", discusses other employees in a bad way with other employers who are not management. Totally and completely unprofessional in every aspect. Talks about employees' personal matters that were to be confidential with her sons and fellow crew members, which I believe is invasion of privacy and very inappropriate.

That is the worst business I have ever worked for and I recommend to never apply there. They will treat you like crap and make you do all the work simply because you are the new person. In my opinion, most of the managers and crew members should be fired. I am filing charges against them. Also, there was a girl who got jealous because they had her husband helping me work and threatened to punch me in the face.

I hardly received any proper training, actually none at all but when I had to do something that I was never trained to do and I messed up or had to ask for help, I would get scolded and was treated very rudely. There is so much bad things to report I can't even finish!

On Tuesday, July 26,2011, I visited Ms Quintana's McDonalds with my grandchild where they were having free face painting for the kids with the purchase of an ice cream cone or a sundae.

I purchased two sundaes and two cones and was given a ticket with the number five to establish my place in line. Ms Quintana walked into the restaurant with two children, she seated her child to get her face painted immediately after the first person who was in line was done.

I asked her what her number was and she responded that she does not have one and that her child will be next because she is the owner. I advised her that placing her child first above all the other children who were waiting was unfair and unprofessional. I asked her again for clarification if she was the owner and she raised her voice in front of everyone, including my grandchild and quoted, "I am the owner. Do you want me to repeat it again, do you not understand? I am the owner and if it was you, you would've done the same thing and it will only take two minutes."

Celeste Quintana was very disrespectful and condescending and unprofessional. I asked to make a complaint and was given a book, which contained other complaints. I asked for a copy of the written complaint that I made. The cashier went to make the copy and returned empty-handed because she was told that she was not allowed to make the copy. While at the counter, Ms Quintana eventually approached my grandchild, apologized and gave her a balloon but I feel that she tried to humiliate me and I deserve a formal apology as well.

Ordered a mocha in the drive thru . I was ask to pull up so they could bring order waited 5 minutes. Person before me was asked to move up she was waiting for food. We are talking about waiting for a drink. This is the second time this has happened. I will just go across the street to burger king.

My family and I frequently eat at this location. Lately, the past four times actually that I've been to the drive thru, I have to pull up to wait for my food to be sent to my vehicle. This morning however, not only did I wait; I waited for fifteen minutes, and still the wrong order was brought out to me. I can definitely understand having to wait a few minutes sometimes. I know that the restaurant is busy. Is having your customers wait that long acceptable? Is having their orders constantly wrong acceptable? I would think that no company, even McDonald's, would want to be represented this poorly. Changes need to be made.

I went to order my food and it took 15 minutes for the clerk to take my order! Then he said the soda machines were down and when I asked for a cup for water he said, "We charge for the cup."

This was outrageous for me! My three-year-old son was thirsty and we had no more money and they wanted to charge me for the cup for water? This would seem to be a common courtesy if your soda machine is down!

I ordered a 20-pc McNuggets and asked for one of each sauce. When I got the receipt, I saw a charge of $.75 for extra sauces.

I asked the cashier (I think her name was Lauren) about the charge and she stated that the 20-pc McNuggets come with four sauces and anything additional was extra. I asked her where this is posted and why she didn't inform me of this ahead of time before charging me. She stated that it is not posted and that it was basically a policy. She then proceeded to tell me that she only charged me for three sauces when it should have been more. She did not offer to refund me and could not give me a reasonable answer on why there was nothing posted about the additional charges for sauces.

I went through the drive thru and ordered 2 breakfast sandwiches (which I had a coupon for buy one get one free). After I arrived home, I noticed that I was charged for both. I paid $6.99 for 2 biscuit sandwiches and one medium coffee. It should have been $4.99, so I actually paid for both sandwiches. I did not have a phone number for the local office so I sent an email to the corporate office. I received a phone call back saying that they would send me a coupon to replace the sandwich I paid for. I never got the coupon, and I have never called and complained like this before. Well, the rest manager of McDonald's that I went to, called me up and pretty much leaned on me to say it was my fault, and actually told me he would not argue with me over it. I just let it go. He really upset me and frightened me as he now knows my phone number and address. I'm not kidding, he really scared me. He was yelling at me, and I will never venture near his store again. I have learned a lesson to never complain to a management or corporate.

purchased a hot fudge sundae on Saturday June 17, 2011 a approximately 3:55. One of the attendees did a poor job and overfilled the cup with ice cream and fudge. I opened it on the counter and it spilled over. The manager on duty attacked me and stated that i did this on purpose when i simply just opened the container lid. She yelled and was very disrespectful.

I'm a shift manager at McDonald's and very unhappy as an employee here. I never felt so unhappy at a work place before. I was given a quarter raise from regular crew member to pick up all this other work. I was started off doing overnights and was getting paid minimum wage at the time. I told her I couldn't do it anymore cause it was exhausting I had three kids at home and wasn't getting any sleep. I was only doing it for a favor for her in the beginning anyways. After that she went around telling others she wasn't gonna make me a manager. I got switched to work 9-3 that lasted two weeks the opening manager quite cause she was fed up.

I was placed to open without being asked I was put to be there 6 to 2. I had to find someone to send my kids to school and everything. When the beginning of the year started I was told when we got mystery shop if we had a pass on our shift we would get a reward if we failed we would be written up. Well 2 months ago I got mystery shop on my shift it was at 11:45 we passed I had to leave early that day. So when I found out I was like O that was my shift but I wasnt being given credit. She was trying to take the credit herself. I confronted her and was like listen I was here she told me no you left I had to show her that I was still there and didn't do a deposit.

Then she was like ok you'll split it with another manager. One month passed the other manager asked her what was going on with the prize she said o I have the check in my purse I haven't cashed it the other manager was fired she told me to keep her money but Its been almost three months I still haven't received anything. Something has to be done with this manager she is very rude and is a bad example for the company she makes false statements and toke this money for herself when it wasn't for her plus this store is awful it's literally falling apart. She mistreats her employees and is unfair. She tells your personal business to other employees. I get so much complaints from people. The night crew here is terrible as well the store be a mess very nasty I had told her and she just ignores me about it I can't tolerate working here anymore. I started classes and told her I couldn't run any shifts I told her I have class from 9 to 1 and can open 6 to 845 than come work 1 to 3 that would give me at least 19 hours she dropped me down to 12 hours and told others I was quitting which isn't true.

I was at the drive thru @ McDonalds in Myrtle Beach. I ordered a iced cappuccino. The said they don't have iced Cappucino. Its a hot day! I was dying of thirst! I asked if they could put ice in it. They didn't put any ice! Therefore I had to drink hot coffee on a blazing hot day! And I am appalled @ the service they provided! Or should I say. The service they didn't provide! The store address is U.S. 17 South Bypass, Myrtle Beach SC. Please resolve this issue and make sure no one has to put up with this type of service!

Well I finally got a call about an application I put in for a job at this location. That alone took three weeks to contact me. I was asked to come in on May 13 for an interview at 3 p.m. I arrived at 2:45 p.m. I went to let the manager know I was there. I took a seat and waited for the interview. At 3:45 p.m., the manager Tina came to me and asked me if I wanted something to drink,I said sure. Tina also informed me that she "walked into a huge mess and a lot of staff called out that day". I said okay, I will wait. Once again Tina came back to me and asked me if I could come back on May 14 to do the interview. I understood the place was crazy and I agreed, even though I was asked to come back on Mother's Day for the interview. I came back for the interview and everything seemed great. Tina assured me she would get with Andrew and get me the right size of uniforms shirts.

Okay, no problem. I stayed home that few days hoping they would call me for orientation. I got the call and I was to go in for orientation on May 16 from 3 p.m. until 5 p.m. I was finished with the orientation and was handed my uniforms in a McDonald's bag. Andrew assured me he would have Tina call me either Thursday or Friday. When I got home from orientation on the 16th, I opened the bag with the blue uniform shirts (2) in them and they were filthy. They were very dirty and so was the visor.

Okay, well I washed them, even though I agreed on paper to have $25 dollars taken out of my first check for a uniform deposit, I washed them. I called McDonald's on May17 to let Andrew or Tina know the shirts were not the size we agreed on. I was told just then that neither Tina nor Andrew were on/at work that day at all. Okay so, mind you, here I am waiting for a call back about the uniforms, not to mention I did not know whether to cancel two appointments I had that week for my kids. I did end up canceling the appointments and made them for a later date (May 23) in case I got the call to start training.

So basically, I waited from the 17th of May and on for the call. Well I didn't wait any longer. I called McDonald's on May 21 and spoke with Tina. I asked Tina on the phone if she knew when I would start. She told me, "Well I know Andrew had to fix the schedule. You might want to call him Sunday" or she was going to have him call me. No call from anyone on Sunday until Sunday night while I'm in a sound sleep, my home phone rings at 10:15 p.m. I make it to the phone and it stops ringing. I opened both eyes to see who had the nerve to call my house at 10:15 p.m. Well, turns out the voice mail was from Tina, letting me know I was on the schedule on Monday(23) at 3 p.m.

Well, after the way I waited all week for the word about starting, and the fact I was given dirty uniforms and visor and the fact that I kept those appointments I already had set up for my kids and the fact I got a call on my home phone at 10:15 p.m. (when everyone's sleeping (my kids get up at 6 a.m. for school), I have decided when they call me to see where I am at 3 p.m. today, I'm not answering the call. That's a heck of a way to do business, and it showed me just how unprofessional they were about the hiring process. I'm not taking the job. I got a better offer and was hired in one day. I will return the clean uniform shirts and visor and that's it for me when it comes to needing a job so much that I let all my morals go to hell. I do not wait around for anyone, but I did. And now they can wait on the uniforms.

I was hired by McDonald's as part of the National Hiring Day Campaign. My first day on the job was a bad experience because I overheard the manager, Trenell, state to another employee, "Oh, he is sweating, do you think that the man needs CPR he is overweight and he is almost 50 years old. I am considered to be overweight and I am 43. I did not respond because I need a job to survive. I also was told by another manager, Cliff, not to ask him any questions at all. Cliff constantly ignores me all day long. When I ask Cliff a question, he walks off and ignores me all day long.

He also refuses to open the back door where I can put the trash out. I have to drag the trash across the entire parking lot and when the bag breaks, he stands in the window with his arms folded just looking at me. I was hired as the maintenance man making $7.25 per hour, whereby other stores start the maintenance men off with 8 or 9 dollars per hour. I have called all sorts of numbers and have not been able to get any straight answers as to my salary. I have been working there for three weeks and still on probation and still have questions and cannot get any answers. I pick up the parking lot and have not been supplied with gloves to protect me from germs or any harm to my hand. I am in desperate need of assistance and answers.

I feel like I am not a part of the corporation at all. I am treated so badly. I was embarrassed by the comment about me being 50 years old and needing CPR. I feel that if they noticed that I was having problems, they could have offered me water or a break at that time. Other employees have noticed this mistreatment as well.

Store #7669 - You do not know me. I am a regular customer, but I'm not sure how much longer I can feel good about purchasing food items there. What I am about to write to you, I have witnessed over 6 times, making comments only about a couple, on the managers and others at the cash registers.

I have noticed that over those 6 times, the sandwich makers, prepares, etc. located nearest the drive-through window across from the deep fryers (I'm sure you know where I mean), do not wear gloves when touching guests foods. It is sickening for me to realize that even my food may have been touched by human hands there, only because they are not forced to as I think it is required for health reasons, sanitary, etc. I have even seen this with managers present and, there is absolutely no way that the managers would not have noticed that they were not using the "light blue" gloves for protection. This is so very sad.

Now, you may be the franchise owner and unaware of this, so for that reason alone, and all this unknown to you, I did not bbc this to McDonald's headquarters, although, quite frankly, they should be made aware. I am hoping this letter alone wakes someone up and makes immediate changes. Something must be done. I am not certain of Florida law about making videos, etc., although that would be very easy to do, proving all I have said here. Hoping that is unnecessary, I hope I am writing to someone who actually cares about their employee's behavior and their guest's/customer's health. Someone needs to.

Just one more thing that I couldn't possibly have overlooked or two, possibly; one is that a manager was on their smoke break outside, near the tables as I was parking to go inside. I was inside no longer than 10 seconds after parking and noticed that one of the smokers was already behind the counter and helping with packaging food for the drive-through .There is absolutely no way she could have washed her hands in the amount of time from re-entering, when I saw her by the drive-through. It is impossible. Moreover, this makes absolutely no sense to me. I have always regarded McDonald's as an upstanding corporation that sets the highest standards for making safe food products, untouched by hands. This just sickens me.

The very next time I am in the store at 4145 49th St. N. St. Pete, FL and I notice someone touching other guest's foods. I will be telling the guest themselves when they are handed their food, not raising my voice or even making a scene. I would just be truthful. I have seen the YouTube video where some customers go nuts, but not me as I am a peaceful man. Would you want someone who is not using gloves touch your food? I think not; no, of course not, so why should unsuspecting guests have to tolerate such behavior? Again, it makes me sick and I have no answers. I do hope to hear back from someone with answers, even if this is brand new information to them.

All I am saying here is that this a ridiculous practice and it must be stopped immediately. Again, I did not bbc anyone else. I am hoping you or someone that you trust can stop this practice. It is utterly amazing to see them with no gloves, not just once, but again, over a half dozen times. I just refuse to be someone who does nothing about such behavior; hence, my commenting on foods handed to guests when I see for myself that humans have touched their food. Now, if the customer, after me calmly telling him about hands on his food, tells me to mind my own business, then I would only say to myself, "It's your health, my friend. If you do not care, then I can see where McDonald's doesn't either," and just shaking my head, but remaining quite. Again, not to be rude, but I wouldn't care if the managers, or anyone else heard my comment to the customer.

So, seeing them prepare foods without gloves is not a one-time thing, and I have mentioned it quietly to a couple of managers there so no one would feel embarrassed about it, but truthfully, some of those managers, I honestly feel, knew that no gloves were being used. It's sad but true. I hope this has been informative enough to help you.

Let me begin by saying that I have been a "regular" at this store for over three years, and that I have no issue paying for coffee refills. No one has ever been charged for coffee refills until I was on April 2, 2011. When I told a store clerk to tell Mrs. ** I want to see her, Mrs. **'s immediate retort was, "He doesn't want to see me." I immediately said, "Oh, yes, I do," and her next retort was, "You'll have to leave the building." I said, "I will, **," threw my empty coffee cup on the floor, and left. In my humble opinion, Mrs. ** was extremely confrontational and unprofessional via her remarks. In addition, there is another "regular" that always buys a sandwich and coffee, and then takes a cold drink home with him, and all the managers at this store know it and do nothing! All I seek is equal treatment. Now Mrs. ** is telling customers that I am "banned" from that store.

My girlfriend (Kristina ****) works at this McDonald's. We went through drive thru at about 6:15 on March 29th. We needed croutons asked at the window. Marvin, the manager on duty, comes back with them forcibly not playing around as they make it seem I mean him and his boss, Kathy. The three packages went through the window, hit her cigarette's lit tip off ,landing on her coat and burning it. She got burnt finger tip from removing it. My hand was on her leg so I was hit and so was she with the bags and it was not a gentle throw. I was very upset and said, "Hey why did you do that, ***" He hunches down and says, "It was a joke, dude." I said, "Well, it's not ** funny." He shoos me away with his hand and goes back inside.

I call the 1800 number to complain. The next day Kristina goes to work, gets off break. Felicia, Marvin's wife, who is a manager says if Brian tries to further this what I do to Marvin the manager in question he would do worse. He would probably end up killing as well as beat me up. She was harassed about this through out that day. Marvin called Kristina at work and said on the phone that if he would have continued the situation, he would have pulled me out of the car, all while she's at work so her boss Kathy tells her that it's all just playing around. She's not going to fire him for what he did and she will have him replace the coat. That's it, are you kidding me, right?

Okay, so she asks Kristina to have me and her come in today March 31 at 4:00 pm so we do and I taped the whole conversation. She said that his throwing was not assault and that she won't fire him for that no matter how upset I am. There are many details in the tape of her not letting us speak our side and not caring for the customer so we leave. Now her manager is Marvin, Felicia and Kathy that all do not take it seriously; the 2 of them are married so she's rude to her (conflict of interest) and the guy and to top all of it off, I can't get anything done because the McDonald's owner board ** the guy who runs it for McDonald's is Kathy's brother.

She calls 15 minutes after we get out of the meeting and starts chewing her out on the phone saying her job is on the line and other stuff ,she said I didn't understand what assault was and I grab the phone and had vulgar words for her and I didn't get much of that taped but a little bit I did just the end. I had to go get the recorder so now my girlfriend has to go to work where we have been assaulted by a manager, his wife is rude to her and Kathy is biased to the situation. We can't complain because her brother runs the building. All of this would not have been a problem with an apology and a free meal but we are seeking any help we can get. If you can help us please do. Oh. and in the meeting as we were leaving she tells us that we're off the wall? That meeting is on tape

Everytime I go to McDonalds, there's always a problem. I went there a couple days ago. I ordered a big mac, they gave me to end breads. Another time when I went, I ordered a cheese burger, they put ketchup on the out side of my burger. And now, today, I went there and ordered a mc chicken and asked for sweet and sour sauce and they charged me. Even though I went there a lot of times before,I was never charged. There's no sign saying I have to pay for it but they are charging customers. The workers are rude. They busy playing around instead of taking orders and they are never in uniform. I'm so tired of this Mcdonalds and everytime I complain to a manager, it seems like nothing happen. So this is the reason I decided to take it to you.

I have had so many problems with this McDonald's. I have called the 1-800# on this McDonald's so many times and the customer service is still the same. This time, this morning, they once again messed up my order and was extremely rude. First, they did not give me a receipt when they gave me my change. Second, I ordered a sausage egg McMuffin add bacon and when I got home there was no sausage in my sandwich. Third, I asked for extra sauce on my steak bagel and they charged me for it but I didn't get It. Fourth, when I got my large orange juice, which I asked for no ice, they gave me my cup and it was not filled all the way to the top.

So I asked them to put some more in the cup, they said they couldn't because the rest of the room in the cup was supposed to be for the ice, that I did not want. So when I was talking to the drive through person about putting some more orange juice in my cup, the manager walked up and asked, "What's the problem now? I already put bacon on your sandwich". It is quite sad for the manager to admit to that because if he was the one that added the bacon on the sandwich, then he would've seen that it was missing the sausage. I ended up receiving half of a $12.00 Meal.

I got off from work at 3:00am and was on my way home and decided to stop at this McDonald's for breakfast right by my home. I had always stopped at this location because it's so close to home. I only had $20.00 in my pocket all day at work and I paid for my food with the money I had on me. The lady in the drive thru gave me my change which was a $10.00 bill, some singles and some change. At that time, I had a headache and want to stop at the store to pick up some headache medicine on my way home.

I immediately went to the store and when I was to pay for my medicine with the $10.00 that the lady had given me from McDonald's, the money was a fake $10.00 bill. So, I went back to the McDonald's in less than five minutes and tried to explain to the lady that she made a mistake and had given me a fake $10.00 bill. She started getting loud and saying to me that I was the one who made a mistake because she never gave me a fake $10.00 bill. I tried to explain to her that it may have been placed in the registrar by accident. She still continued to get loud so I asked to speak with her manager and the manager walked up stating without listening to me that the fake $10.00 bill did not come from there. So, nothing was done and the manager told me that I was not getting my money back and she took my name and number so she could call me if the McDonald's owner came in tomorrow.

They have now lost a loyal customer. I would like this investigated and would like to get my money back from them. I know they have cameras and was able to see what happened with my money. I am sure that I am not the first customer that they have scammed out of their money at a McDonald's, of all places.

I visited the drive-thru @ 9:55 pm. First, I was given cold withered french fries that reeked of old grease and was asked to pull over to the side to wait for 3 minutes for a fresh batch. While waiting I observed one female employee leaving (Caucasian) and two other employees entering (both black males).

When my food was ready, I was summoned from the parking space to return to the window. As I was backing up to the pick up window again, I counted 6 employees in the restaurant, one on his cell phone and another sitting on the counter doing nothing (maybe he was on break) and the rest standing around talking! And no one could bring the food to the car?

When I spoke to the gentleman with the nice uniform (group leader maybe), I informed him of the above and I was told the employees cannot go outside the building after 10pm (different neighborhood he said) Wow! So this is what African Americans must deal with? While speaking with him, a younger African American female told me I was holding up the line.

I never ate the food - I threw it out! So sad!

My family and I went to this location and it was so dirty, the tables, floor, soda station, restroom and the playground were terrible. I asked the manager if she can send someone to clean, but she just ignored me. When we received our food the fries were cold; we had to throw it away. It was around 15:42 on Feb.09'11.

I worked for Mcdonald's for four years and I was forced out of my job because I could not relocate. I was told by the store owner that if I didn't relocate, I didn't have a job. And then he went on to tell me that he could hire a monkey to do my job and to make matters worse, he told the unemployment office that I left on my own. When I went to pick up my last check, my supervisor had cut my pay from $9.40 an hour to $7.25. I wasn't a problem employee, I worked everyday I was scheduled. I had bronchitis and strep throat, and I got along with everyone except Mr.**, the supervisor.

The minute I entered the place and sat down with my family, including my children, I was trying to get their order. The security guard approached me and my family and told us we have to leave if we are not eating McDonald's food. I tried to explain to him I had just arrived and to give me a chance to get my order together. He was rude and loud, and he kept telling me to "order now or leave." I complained to the manager who did nothing. I had to leave with my family, because I was being harassed. This happened last Jan. 5, 2011 at 6:59 p.m.

Both men refused to give me their names. That day other customers defended me, saying that the security guard always harassed the customers.

Long story short, I had the worst McDonalds experience I've ever had tonight. And I have no intention of ever returning. They are rude, combative, slow, have nasty food, and more. McDonalds exploits everyone, employees and customers alike.

I went to this McDonald, I ordered 2 medium Mcflurry. When I reached the window, agree the cash exchange, the employee told me that one was put in a larger cup on accident. I said, that it's fine, she commented in a sarcastic tone "I'm sure it is" which was insinuating I am overweight. I felt very angry but I kept my composure and drove away I think some action should be taken. If you are not happy about the career you chose, that gives no reason to take it out on any customer. It was insulting coming from someone who was obese herself.

At 11:30 am on Sunday, 12/19/2010, I went through the drive-thru and ordered a large # 4 and a McChicken sandwich. The total should have been $9.29. I checked my bank statement the next morning and found that I was charged $35.37! When I went back to have this corrected, after an hour of wasting my time, I was told by a manager (Nora) that without the receipt, they will do nothing.

I believe I was food poisoned from the breakfast - it had a bad odor. I ordered an egg McMuffin #1 meal.

The restroom was very dirty and not maintained and the odor of the breakfast should have told me not to eat it! I was vomiting and had upset stomach beginning eight hours after I ate.

I purchased a Sr. coffee at Store #600 and it was "clear" brown water. It had no taste to it even when I used sugar and cream. I was surprised the coffee was so "weak" because I usually get my coffee from that location.There was "no" flavor to the coffee, for what reason, I don't know. It had to be disposed of.

First I want to say, I normally do not have any issues with McDonald's. Unfortunately, this morning, I did. I drove to the Henrietta, NY McDonald's and ordered a sausage and egg sandwich meal and the sandwich was hard as a rock and when I bit into it, there were egg shells in it as well as a long hair. Needless to say, I threw it out. Everything else was fine. Thank you for your time.

I've been trying to find the right contact information for the regional manager of this McDonalds. I've searched the internet and even called the McDonalds corporate office where I was told they couldn't give out that information. Finally I decided to call the McDonalds located at 1420 W. Manchester Blvd., Los Angeles, CA 90047. I called and asked for the number to the regional manager's office. Whichever lady answered the phone gave me a wrong number because when I called another lady answered pretending like I've reached the correct office.

You can clearly tell that someone was acting because she didn't answer the phone with the correct greeting. They gave me a cell phone number to another employee that works there. I can tell because when I called I heard the same background. I would like a follow up of the last complaint I filed December 1st, 2010 for this same McDonald's.

We ordered two large hot chocolates. They tasted terrible, water-down taste, and no whipped cream. This also happened at another McDonalds last night, located at Alquin Il at Alquin Rd. and Randal rd.

I bought a medium sized Double quarter pounder value meal. And I was not happy with the fries I received I have taken a picture of the fries next to my hamburger and compared to the illustrations in the in store advertisements their looks to be about half as many. I counted the chips as I ate them and there was a total of 44 French fries. As I said I have a picture of the fries and they don't come near to the top of the carton.

On Wednesday December 1, 2010, I pulled into the drive to make my for breakfast. Below are problems I had ordering my food:

(1) The speaker I spoke into the volume was very low. I could not hear the person that I was giving my order to; (2) After stating my order another person asked me for my order; (3) I ordered a large orange juice and a bacon, egg and cheese McGriddle sandwich; (4) They did not have any orange juice or bacon, egg and McGriddle sandwich; (5) I ordered a chicken sandwich with butter; (6) Opened the bag, there was no butter but there were some jelly.

My concern is the food needs to be ordered in a timely fashion. The staff was very nice and professional.

Recently on November 24th, 2010, between 1:00 - 1:30 pm, I placed my order. The person who took the order never asked if my order was complete. When I asked her to add another item to my order, she told me (with an attitude) to come to the next window because she already put it in. When I pulled up to the window, she still had an attitude. The cashier and my cousin exchanged some bad words with each other. The next thing I know the cashier throws the change in my face saying, "Take your change, you stupid **." The right side of my eye was swollen from the change being thrown at me and a couple of my knuckles were sore.

No soap or toilet paper in the entire restaurant. I have never filed a complaint about anything of this nature. But after unsuccessfully obtaining toilet paper and being handed napkins from the cashier because that is all they had and my fianc had the same shortage in the men's room. Our patience was lost once we discovered neither bathroom had soap.

Please explain to me how these employees are relieving themselves, wiping themselves with McDonald's napkins and washing their hands. Wait, there is no soap and they are serving food to lines of cars around the building.

I'm a regular customer of McDonalds in Eltham High Street ED9 . I have been using this branch for many years as a meeting point before work. The staff have been friendly and there has always been a lovely atmosphere but unfortunately in the last few months that has changed because of a woman you have employed by the name of Kubra. This woman is continuously rude to customers where they have left the building without a purchase and she is always rude to the staff she works with. On Friday, the 19th, she was shouting very loud at one member of staff until the young lady was in tears! I find it very sad that this woman is upsetting your staff and the public and making the restaurant a very unpleasant place to visit.

First, I would like to say how bad the service was and that was terrible. I had called to speak with a manager and the person who answered the phone was Andre. I only was explaining to him that my food was not fresh. I'll be honest, the sandwich was fine but the fries were old because they were hard. With what I was saying to Andre, he had the ugliest attitude. Not once did he say "I'm sorry, I'll make sure your service is better". Nothing. He just argued with me over the phone and told me, "first of all, I don't do call-in orders". Anyway, is that the type of manager you approve of having in your store? He even hung the phone up in my ear without saying a word.

I called back to speak with the store manager and I asked for her name, she said Mrs. Carolyn. I explained to her. Not once did she tell me I talked to him. She only acknowledged that she'll replace my fries. It's not about the food. Something needs to be done about him or I'll take this further. I was very unhappy with his attitude.

I truly have never experienced this kind of service, mistreatment, prejudice and mismanagement before at any McDonald's restaurants I have visited in the past. Under prior management, we have frequent this restaurant since I have two small children. We, including my wife and two children, placed food order and requested two water cups since we don't allow kids to have other type of drinks with their meals. The cashier was very reluctant on giving us the cups and said that we get the drink with the meal. After we placed the order, we had to request for each food item and they had to be reminded for each item. We were the only ones there at that time so the place was not busy at the time of our arrival and clearly was not short staffed because I could see many workers behind the counter along with the store manager who was present during the entire situation.

We reminded them of the water cups for the kids several times but once again was shown reluctance and felt like denial of service once the cashier, who took our order, just left without serving us. I expressed dissatisfaction at the service and requested to speak to the store manager. Upon discussing the service issue with her, she responded, "Did you get your food right?" I told her that I had to ask for each item/s and the service I had experienced was worse. She kept on saying, "you got your food, didn't you?"

So the expression I got from the manager was that she was more concerned about the fact that customers get their food, totally ignoring the issues with time management, quality of service provided, or mistreatment of customers. In addition, the trash at the Kids Play area was over flowing and was all over the floor--total negligence of hygiene. Since it was an unhealthy environment for kids to play, we decided to leave early, and not to return.

On Thursday, last week, I pulled in the store.drive thru. The person asked if I would you like to donate a dollar to the Ronald Macdonald house, and I said no. She then said what do you want, with a very offensive voice. I waited for a price but she never came back. I pulled forward and waited for nine minutes, but still nothing. I had to pull out to go to work as did others in line.

I stop at McDonald's at least three times a day. I can't donate every time. Her attitude was very bad and it upset me very much.

Upon visiting your location at the Mississauga location this morning , I purchased a breakfast meal with an apple juice. Upon eating the breakfast meal, I realized that the apple juice again was rancid. This is the third apple juice I have purchased that has been rancid from this location and am finally filing a complaint. This is appalling for a chain company to be selling rancid apple juice and continue to sell this product to the consumer.

I will be following up with health Canada about this matter and I await your response.

I live in Punta Gorda, FL. and I travel to Wauchula, FL everyday to work. I stopped in the drive thru on three different occasions at the same times between 7:45 and 8:00 am. I ordered the parfait. I was told every time that "the lady is not here yet or she just barely got here" and I either didn't get them or I was late for work because I had to wait more than 10 minutes. I didn't know there was a "parfait lady" and it was such a big job to put yogurt and fruit in a plastic cup. On the third trip after waiting and being late, the fruit was totally frozen and I had to wait half hour to eat it! Come on people, get with the program and be a little more professional. It doesn't take a degree to make a parfait!

We went through drive-thru and ordered 5 quarter pounders with cheese and fries. The fries were delicious but the onions were in huge pieces and the burger and cheese was more than 1/2 slid off all our burgers! I went in to complain because they were really sloppy and the server at the counter did not understand English very well and there was such a lack of communication. I couldn't make her understand, so I gave up. I took photos to email you but I could not find an email address and on your "contact" sites, there was no place to add them.

I'm on social security and to even go out for dinner with my grand kids is a real big deal and these burgers gave a whole new meaning to the word 'sloppy'. They were also overcooked. I still have the photos if you tell me how to send them.

Yes I pulled up on Tuesday morning at 3:00 am and the lady said that somebody will take my order. Well let me tell you, I sat there for 10 min on my lunch and waste gas and somebody was in there but wasn't taking my order. Never again well I go there again.

I just got out from my night shift, and my husband and I, went for a drive-thru at McDonald's Lahug branch here in Cebu, Philippines around 10:00 am. We also decided to bring our 5-year-old nephew since he was also hungry. We ordered 1 chicken kiddie meal so that my nephew can have a toy, another 1 chicken meal, 1 nugget meal,1 sausage with egg and cheese meal, and 1 other extra sausage burger for myself. I was so hungry so I was excited to eat the chicken most especially.

But it turned out that the chicken I ordered was very dry and hard to chew! In short, it wasn't freshly cooked at all! It seems that it was just heated because by the looks of it, it was already brown in the inside instead of white and juicy! I may not be a great cook but I can distinguish whether the food is fresh or not. I was so disappointed. But I can no longer go back since we were already far from the store where we bought it from and it would be hard for us to make a u-turn. The worst part is that my nephew both got a bony part. It was full of fried flour that made the chicken larger to look at and still dry, not chewy and had an intolerable taste!

As passing drive thru window, she stated to a guy with braids "gente pondose mas gorda de la quenta," loosely translates "people getting fatter than they are." One, she didn't think I could hear her and two, she didn't think that I would understand. This behavior is unprofessional. I don't plan on using McDonald's ever again.

October 29, 2010, approximately at 10:36 pm, I went through the McDonald's Drive Thru at **** and purchased nine items off the dollar menu. The food was cold but that was fine, I could reheat them. When I got home to finish my meal, I saw at the top of my tea something black in the lid. When I took the top off, I discovered a live fly dying with the guts oozing out. The fly was then lodged in the groove of the lid that attaches to the cup. It had been floating in the cup. It was so nasty. I returned to the establishment and complained to the manager but he did not offer to refund my money nor did he make an attempt to apologize for the ruined product. He just looked at the cup and mumbled something indistinct. I asked for a refund and I only received one dollar and ten cents.

I then walked out and returned to get the receipt. When I knocked on the door, an employee ignored me. I knocked again and he motioned with his hand to go through the drive thru. I then explained that I had just came from inside and was trying to retrieve my receipt. He ignored me again. I knocked on the door once more and he proceeded to leave the seat he was in and walked to the back. Another employee that was sweeping the front lobby just looked at me and kept sweeping.

I had to wait for the manager to notice me at the door in order to receive my receipt. I then left the premises and proceeded to go home to file this complaint. I am so dissatisfied with the customer service I received by the manager and employees. The store was filthy. The bathroom was disgusting. There was urine on toilet seats, toilet tissue all on the floor and around the toilets, and the soap dish was broken. I will never eat there again!

I visited the McDonald's restaurant and broke a tooth on a Big Mac. I proceed to tell the supervisor working that evening what had happened and was advised that I was the second person that month to break a tooth there. I have been trying to deal with their insurance company for months and can't believe how a billion dollar company is so cheap in trying to resolve my issue. I completed a root canal and had an infection on my tooth. I was very ill for 4 weeks and no sleep. I was advised by my dentist and a specialist that I needed gum surgery as my tooth broke under the gum line. I am now missing work without pay as I have no vacation or sick days. The settlement that they are offering barely covers the cost of my dental work, not to mention that caps only last 10 years at which time those will be my expenses. I was told that if I was a vegetarian, my crown would last longer. So I should be a vegetarian so that I dont break teeth?

I went thrrough the drive-thru on Saturday morning with my 2 kids. I ordered the egg McMuffin combo and there wasn't any of the Canadian bacon on it and my sons chicken biscuit was cold. I didn't go back because I was in a hurry with family out of town.

Sunday afternoon at 11 o'clock, my husband and I were on our way out of town and went through the drive-thru once again. He ordered a McDouble, coffee, 2 apple pies and my combo. I asked for no cheese on his sandwich. When we got the order, his coffee had no cream and sugar and his sandwich had cheese. I asked the girl in the drive-thru for cream and sugar. She had an attitude so I parked my car and figured I would go in to correct the sandwich and deal with someone with a nicer disposition. The girl behind the counter asked me what was wrong and I told her. She then told the cook in the back and he had an attitude and snatched the sandwich.

When the manager asked the problem, the girl explained to her what was wrong and she had an attitude and looked at me, rolled her eyes and walked to the back. My husband was in the restroom. When I got the order corrected, we met back at the car and I gave him his sandwich. He said he wasn't eating it because the restroom was nasty and smelled terrible and if they don't take care of the restroom that the public can see, he could only imagine what the kitchen looked like that we couldn't see.

Needless to say, we spent money to not eat and get treated terrible on top of that.

Today at 11AM, I went to McDonald's for a quick lunch while I was out running errands. I ordered a fillet of fish meal with a large strawberry shake instead of a drink. I also ordered my daughter a hamburger happy meal with apple dippers and chocolate milk. After I arrived home and looked at my receipt, I noticed that it was entirely wrong. It listed the following: no sauce, 1 ham/ad happy meal, 1 fillet of fish, 1 medium choco shake and 1 choco milk. So being annoyed that my receipt was wrong already, I sat down at the table with my daughter and opened our meals up. Not only was what I ordered not what was on the receipt, but what was on the receipt wasn't what we received!

First of all, my large strawberry shake which was listed as a medium chocolate? Well, it was a medium vanilla. Second of all, my daughter's happy meal came with French fries when I ordered apple dippers, they were ice cold as was her burger and they forgot her toy. I threw out her meal and made her something else. $4 down the drain. My order was the fish fillet and it had so much tartar sauce on it that it was all over the inside of the box, the top of the hamburger bun and everywhere else. I had to scrape the sandwich to eat it. When I attempted to try my fries, they were freezing, soggy and disgusting. I threw them out as well.

In the end, I paid $9.00 for a shake I didn't want and food we couldn't eat. When I went to complain about it, I was informed that I should file a complaint with the company and yet, as I'm looking around, there is no way to do that. I should also mention that the woman at the drive-thru was lifting up her shirt as I pulled around to pay for my food. She laughed and said, "Oh sorry sweetheart, it gets hot in here". As if I cared about her body temperature and not the fact that I could see her body as she was raising her shirt. Absolutely disgusting. Something needs to be done about this.

I visited this McDonald's on October 23, 2010. I had just come from the hardware store and from the rental company in the same vicinity. I had not planned to visit McDonald's; however, I had my place in disarray due to stripping and waxing the floors. In the meantime, my children were at home and could use the stove to prepare breakfast; well I decided to go through the drive-thru around 9:40am. I got to the window to pay at approximately 10:07am. By the time I got to the pick-up window a man that does the maintenance told me to move forward due to him having to fix a machine.

There was a car ahead of me that had been asked to do the same. Someone came out and presented the first vehicle with their food. I was left sitting. I looked out of my rear view mirror and noticed a woman in the car behind me being handed soft drinks and a bag. The customer opened the bag and looked at the food and handed it back to the employee in the window. I immediately got out of my vehicle and walked up to the drive-through and informed the employee (Ms. **), "I don't want that food that you gave that lady. I saw her digging in the bag and she handed it back to you. "Ms. **, immediately said; "You didn't have to come up here like that!" I then told her that I had been asked to pull up and I was forgotten. Ms. ** said; "I wasn't going to send that food out, I was going to have them remake the food!"

It was now close to 10:30am and breakfast was going to be over with. I requested my money back and went to my vehicle. I waited another ten minutes and finally an employee by the name of Twanda ** came out with money in hand ($7.90). She asked me; "How did you pay for this food?" I said; "Credit card, but your restaurant always transact it as a debit." Twanda asked for the receipt. I wasn't going to give it to her because I wanted the receipt as proof that this transaction had occurred. She stood with money in hand and refused to give me my money. I held my hand out of the window and asked her more than five times to give me my money. She commented, "I know you?" I got distracted and said I don't know you and I'm not from here. She refused and went back into the store. I had now been at the McDonald's more than forty-five minutes. I had all of this work to do; I looked a mess and didn't want to go into the store. I looked on my receipt and called the store. A young man answered and I told him that I was outside and this employee refused to give me my money.

The employee Twanda hollered, "She won't take it!" However, I told the young man look out the window I have my hand out the window and she won't give me my money. I even said to her, "Would you give me my money." Twanda said, "You won't take it!" And she continued to hold my money in her hand. I called the Carbondale Police and was told that I had to call the non-emergency number and that I was on a 911 line. I told the Police that I would have called the non-emergency but I didn't know the number. I told her that an employee had come outside and had refused to give me my money. I was so angry that I was crying. I knew that my day had been shot and that I wasn't going to get the floor stripped and my kids hadn't eaten. While I was on the line speaking the McDonald's employee came out again and she said here's your money and I said "I'm on the line with the Police." Twanda holler, "Well we'll wait until the Police get here! She went back into the store again. Twanda came out again and started playing the game again, "Here's your money."

In the meantime, the office from the Carbondale Police is asking me if I see the Police coming, Twanda is listening comments; "I see them." When the officers came she lied and told them that I refused to take my money and gave the officer's the money and I was given the money by the officers. By this time, Ms. ** the manager came out and her and Twanda went over in a huddle with one of the officers. I was requesting that a report be filed and I was told that there had been no criminal activity; however, CAT notes would be written. The next thing I know the one office that was rude started asking me for my date of birth and name as though he was trying to run a report on me. Twanda was writing on a paper. I asked what is that, you told me you weren't going to take a report, what is she writing. Twanda had been instructed to write a BAN Order for me which would forbid me from coming to that particular McDonald's. I was upset. The police told me that any business can write a BAN Order.

I respected that right; however, to BAN customer after an employee was trying to illicit a confrontation or a physical altercation was "Stranger than fiction." Her behavior was not addressed by the manager. In the meantime, I told the manager that I had asked a young man to look out of the window and see me ask for the money. Twanda gets this young man by the name of Nate. Nate came out look scared and only said "Mam I only know what you said." He never acknowledged that I had told him to look out of the window. It has been twenty-four hours since the incident; however, I thought to myself..."That young man Nate had no idea that he had an opportunity to stand for integrity and he failed. The manager showed at that moment how she as well as Twanda had failed this young man by getting him in a conflict that they were part of and were trying to make me a scapegoat. At one point she Ms. ** claimed she would rip up the BAN Order if I didn't take the matter any further; however, proceeded in the restaurant to give the police a copy. I have a copy of this paper.

I went home after I visited the Sergeant at the Carbondale Police Station. Sgt. ** informed me that Twanda and Ms. ** told the police that I frequented the restaurant often and cause problems; however, these problems were not told to me and furthermore they didn't say this to me; they were in a huddle with another officer and said this. I got and contacted (Short Enterprises) the franchise office and the Supervisor, Mr. ** contacted me immediately. He informed me that he had received several calls that morning and had another to return after he finished my call. Apparently, a CO2 machine malfunction and no drinks could be dispensed in the store. Mr. ** said; "One customer said it was total chaos!"

In the meantime, I'm outside not aware of this chaos and endure a taunting by a crew trainer. I told him that I don't care about the Ban. It wasn't justified and I admitted that I had complaints on this particular restaurant in the past; however, I don't frequent it due to cleanliness issues and some of the ignorance with the African American managers. He justified Twanda by saying she probably was afraid because there had been issues with debit card transactions and it would cause the drawers to be short. Mr. Ackers further blamed me for not giving her my credit card. Twanda never asked for it.

If it was so important she should have requested it in front of the police; however, she finally decided to give them my money to give to me. Mr. Ackers said he would get a police report; however, never addressed this employees behavior. Mr. Ackers told me that there were two side to every story and still didn't address the actions of these two employees. Perhaps it was due to other people calling. I also realized that Twanda knows me because she is related to people in the area that sell drugs and has in the past been with these individuals when my property was being torn up and I was being bullied due to my calling the local police and reporting them to management.

Because of this familiarity she harassed me at the restaurant and reported a lie to the Police to get me banned. Her name is on the ban order. I wasn't able to do anything the rest of the day and still need to finish stripping and waxing my floor. Short's Enterprises should look into this Ban policy and to Ban a customer due to previous complaints is an absurdity and it is more serious when a person uses issues on the outside of their job and does such an egregious. What's next: If a customer complains about a old hamburger will they be banned? I wonder if Mr. ** banned the customers that contacted him. According to him there was chaos in the store and I have never created chaos or a disturbance. I only would complain about an order not being right. Nevertheless, if it necessitated me being banned. My question is why didn't I get banned when my complaint was about the service or the food? I get banned when this woman wants to play with my money?

Stopped at 5:30 PM on Oct 10, 2010 to eat and used bathrooms in Dalton, Georgia at McDonalds next to I-75. Men's bathroom was filthy dirty with used paper towels piled on top of waste container over three feet high. No towels left to use. Dirty diaper in commode enclosure. Floor filthy dirty. According to my wife the women's room was in a similar condition.

When I called McGeorgia the next day which is the Georgia regional office to complain, I got transferred five times to different voice mails as none of them answered their telephone.

I finally left a voice mail complaint and as of three days later, never got a reply. I now have filed a complaint with the McDonald's national headquarters and am waiting a response. McDonald's used to be noted for their professionalism and clean restaurants, but unfortunately it appears that is no longer the case as I have seen other McDonald's that were almost as bad. However, this one takes the prize for filth.

The mocha frappe drinks seem to always make me ill as well as always getting orders wrong as in getting less then you paid for and then getting harassed by the management when you complain and try and get the food you ordered. I spoke with a friend who works there and heard rumors of employees that spit on food. I got very sick and was refused the food I had paid for.

I ordered one hash brown and one medium smoothie. I drove forward to pick up my order and I was asked to pull up and wait for the smoothie. While I sat there, 6 more cars went past me before anyone came out. I only ordered two things and it should not have taken them that long to get me my order.

At 6:45 this morning, I stopped to get breakfast and my usual unsweet tea. I did not even put the straw into the cup until I was at my office at work. I drank on the tea until about 10:30 and it was getting watery, so I decided to put some lemon juice in it. I took off the lid and stuck to the inside of the cup is a dead fly! This is the most disgusting thing I have ever been by a restaurant. I have been drinking from this cup all morning!

I immediately call the store, a Hispanic male answers and I ask for the manager. He tells the manager there is a call, after about 5 minutes of the phone laying down. I hear him again tell the manager, "There is someone on the phone who wants to complain to you." This is the response that I heard word for word (as I wrote it down). "Tell them to shut up, we don't have time to hear nobody complain" After a couple more minutes of the manager not answering, I hang up and called the local owner's office. I spoke to Monica, advised the situation and what I had overheard.

Around 1:00, I received a call from the manager Connie apologizing for my inconvenience and stated if I brought back the tea, they would give me my $1 back or another tea. I advised I most definitely do not want another tea! I stopped by after work today about 4:50, spoke to Yasha and advised her of the situation. She gave me an envelope which contained $1.10 and a coupon for a free value meal.

I honestly cannot believe after the disgusting thing that happened, this is all this place has to offer! I am totally outraged. This is an absolute lack of customer service on behalf of the McDonald's #7755 and also on behalf of the owner's office located in Clinton, TN.

This franchise has problems. This is the 3rd time out of 3 visits that there have been problems providing regular menu items. Quality of food is never the same. Quality of service is always questionable. It's really sad when you go to a hamburger place and give the simplest order for hamburgers and can't get them without being pulled over to the side and made to wait. McDonald's needs to screen franchise owners more thoroughly. What's going on with this store? Just taking money for a franchise is hurting the McDonald's reputation. I called the telephone number that was given to me at the store, but no one returned my call. Here's my story for this visit:

11:55 AM, 10/9/2010: Two cars in drive through. One in front of me was told to pull over for food. I was told to pull over for food. I asked for money back and they immediately gave me food. I sampled the food in drive through. It was cold. I went inside. No customers were in line and no cars in the drive through. I asked for a manager. He said "sorry" and gave all kinds of excuses for lack of service including his "goals". I thought giving me a hamburger was his goal. I don't care what he wants in the future. My goal was to get a hamburger today. I asked him how many people were behind the counter. He said 11. I said 11 people and no hamburgers? I feel sorry for anyone trying to get a hamburger here at 12:05. This is a shame. It's a good location and could be a good place to eat.

A recent experience made me not want to eat at this location ever again. I have experienced bad service before but never to this extent. I went to this location, ordered my food and had to wait because I did not want any salt on my fries. I then took my food home and not only noticed the salt on my fries, but noticed that an open container of honey mustard spilled all over my fries and the boxes of my hamburgers. There was honey mustard all over my food as if someone opened it and shook it over my food! I called the manager and she was rude to me. This is one example of why I rarely eat at fast food joints because of the quality of their food and service. I should have kept my 12 bucks in my pocket.

On 10/4/2010, at approximately 2:25 to 3:00 pm, I went to McDonald's on Dennison Ave. in Birmingham, Alabama. Prior to purchase of my food, I went to the ladies restroom and there was another customer in there prior to me and she stated that there was no tissue. Therefore, we both left out of the restroom to get napkins from the dinning area but I stopped to tell management that there was no tissue in toilet. So she said okay upon my return to bathroom and the other customer as well. Prior to my going in the restroom a McDonald's employee went in before me.

While we were in there since, she was next in line. I told her there was no tissue, whereas, subsequently thereafter, the employee, in aloud harassing, provocative, intimidating voice, asserted: "I am off the clock. I am next in line and it looks like you are going to just get in front of me and take over. I guess I need to go and find her another bathroom to use." She said it very rudely. What she didn't know is that another McDonald's employee was standing in the door and witnessed her behavior. I was almost provoked and if it had not been for this other employee telling me she would handle it, I don't no what would have taken place.

When I say she was way off the chain, I am not joking. She took me off guard with her attitude. I went to the front to talk to manager on duty; the employee that witnessed the incident assisted me and referred me to the store managers on duty. They both asked me what happened and I explained that they really need to do something about her attitude. They said they would address the young lady the next day. The young lady was sitting in the dinning room, but while I was discussing with managers she left before they talked to her.

The managers were very nice and the other employee that witnessed this behavior. I was offered a free meal on my next visit. I am not interested in a few meals but I am interested in customers being treated right and tissue being kept in the toilets. Apparently, the store was out of tissue because they brought napkins to toilet room. You are McDonald's and there is a Family Dollar and a Dollar General next door: how hard is it to purchase form one of these stored? I perceived this to be harassment, false accusation and abusive hostile environment. This was public humiliation and embarrassment.

Me and my wife stopped in around midnight to grab a late dinner on Thursday, Sept 30. We got two meals, super sized and 2 apple pies. When we got home, no apple pies. I called and reported the incident. They took my name and said I could come get them, I told them I would later. On Saturday, I was by McDonald's and decided to stop. I don't think I was treated very well. I had to talk to 4 people then the manager come over, looked at me, never said a word to me and told the girl to, "give them to him", as I told all others my name repeatedly. This is on going problem as it has happened before as we frequent this McDonald's often.

The McDonalds at Marked Tree, AR always has ants in the window sills. I also watched an employee put hamburgers on the grill without gloves on, matter of fact, I never see employees using gloves when I go there.

As with many of these complaints, we are regular customers at McDonalds. I have four children and they like the food. Well every single time I go there, I never receive all the food ordered. Now, when we are pretty far away before it's usually noticed. Example: my youngest always orders chicken nuggets with BBQ sauce. At every McDonalds I've been to, have never received sauce that was asked for. The other day we went through the drive thru and had an order. As before, we got up the road and didn't get our Oreo flurry. Now, I had paid for this.

Through the years, McDonalds has made quite a bit of money off of us. I'm about to take action on paying for a product that was not received. They are ripping me off. And like I said it's not just one, everyone that I've been to has ripped us off one way or another. (This is another example) Driving up the road away from McDonalds and have 6 drinks with no straws! Imagine that. I had to waste my gas money to go back to McDonalds for straws. And when you complain they act like "what's the big deal". I want action on this franchise.

I went to McDonald's to get a number two, which is a McMuffin meal and a hash brown with orange juice. My food was cold so I had my aunt take it back to the drive thru. I knew something was wrong because it was all attitude with these workers. I didn't get mad I only waited for over 20 minutes and finally I received my food. I could hear laughter from the girl giving me my food so I was really nervous about what I was going to get. I felt my food and it was warm so me and my aunt drove home. When we got home, I go to doctor up my sandwich and upon doing so, I can see two finger marks and a bite in my egg. I couldn't believe it so I showed my aunt and she confirmed what I didn't want to. I put the egg up and automatically began throwing up. My aunt picked the phone up and called McDonald's corporation.

They assured us that this would be taken care of and we would be called back. I wanted to take all the right steps so I called the McDonald's and asked to speak with the manager. I was put on the phone with a women who wasn't the manager, talked to rudely and then hung up on. I preceded to call back and the the manager answers. I thought that he would care but he didn't. He was ruder than the girl who I first talked to! He then tells me that McDonald's never makes mistakes and that it was my fault and if I had a problem to sue him.

So now I'm taking the steps to have something done. I don't want others to go through what I did and I know if this happened to me, it's happening to others and this needs to change. I've worked at McDonald's so I know what goes on there but I never thought something like this would happen to me!

I went in to get a number two at McDonald's, which consists of a sausage ,egg McMuffin and a hash brown with orange juice. My food was cold so I had my aunt take it back to the drive thru. I knew something was wrong because it was all attitude with these workers. I didn't get mad. I only waited for over 20 minutes and finally, I received my food. I could hear laughter from the girl giving me my food so I was really nervous about what I was going to get.

I felt my food and it was warm so me and my aunt drove home. When we got home, I go to doctor up my sandwich and upon doing so I can see two finger marks and a bite in my egg. I couldn't believe it so I showed my aunt and she confirmed what I didn't want to. I put the egg up and automatically began throwing up.

My aunt picked the phone up and called McDonald's corporation.They assured us that this would be taken care of and we would be called back. I wanted to take all the right steps so I called the McDonald's and asked to speak with the manager. I was put on the phone with a women who wasn't the manager, talked to rudely and then hung up on. I preceded to call back and the the manager answers. I thought that he would care but he didn't. He was ruder than the girl who I first talked too! He then tells me that McDonald's never makes mistakes and that it was my fault and if I had a problem to sue him.

So now I'm taking the steps to have something done. I don't want others to go through what I did and I know if this happened to me it's happening to others and this needs to change. I've worked at McDonald's so I know what goes on there but I never thought something like this would happen to me!

I eat at McDonalds regularly. I went at 400 on the 25th and got us 2 cheese burgers, 1 hamburger and 2 regular fries. Going down road, my granddaughter ate some fries she said, "Oh nanny, these fries taste so bad and they are very cold." So I took one and said, "Yuck." I said I'm calling them. I asked for the manager and the one who answered the phone said she was the manager. I told her about the fries and she kept on telling me she doesn't understand why until finally, it really made me so upset that she doubt my word.

I even told her that McDonalds has the best fries. I just want let them know that they need throw those out and cook fresh ones. But she doubted my word and she was so rude. I told her I drove 10miles and passes by many fast food just to get McDonalds fries and then we get this. So I asked for her name also and she told me her first name was Sabrina. Sabrina was so rude.

I have to start by saying this is the first time I have ever complained about McDonalds. I am very disappointed and I will tell you why. I went to your establishment on September 25, 2010 at approximately 1:07 and proceeded to order A filet meal and another filet and 4 Mc Doubles. I request at the time of the order that I get the filets freshly made due to the fact they tend to be rubbery from sitting in the bins. So this is how I placed my order I said "I want the number 11 freshly cooked with extra cheese and extra sauce, and another one just like it but just the sandwich and 4 Mcdoubles.

I paid for my order which came to $14.50. And in less than a minute from the time I placed my order my food was ready, but there is a problem if I had said freshly cooked there would be no way for my food to be ready, only because this is the way I order my filet o fish sandwiches all the time and it tend to take about 5 minutes for them just to cook the filet. So I asked them to please make me 2 different ones because I opened them and the fish of course was cold in the middle and rubbery on the outside. So they remade the sandwiches, so everything should be fine right.

Not so fast they recooked it alright but they either did one of two things they redropped the filets in the grease or they heated it up in the microwave to make it hotter, in any case though it was or is the worst tasting sandwich I have ever had from McDonalds and I would think for 10.00 for just the 2 sandwiches and paying that kind of money I could at least get a sandwich worth eating.

I am very disappointed to know that this is the kind of product someone gets for choosing their establishment. I guess it tells me that I should be very wary about where I choose to purchase and eat my food from now on. I appreciate that fact you offer this site for individuals to speak I wish it was that I was raving about your food instead of complaining. Thank you for your time and consideration.

I ordered the number 3, dinner meal, coke, coffee and a number 3, sandwich. When the order came, I only had one coffee, one coke and one hamburger so I told them what I ordered and they said that I owed for the number 3 meal. I asked if I got the coke or coffee free because they charged me $1.99 for the coffee and $1.00 for my coke and the hamburger, one of the people was a girl and I am pretty sure she was a manager and she said to me that the meal did not include a drink and I should have been charged for both drinks.

I am very mad because I know first of all she screwed my order up and I had to wait and then to tell me I was wrong when it says on the sign of the meal that the drink is included. I am not a happy person. I have been working with the public along time. This should never happen to anyone and I am sure this has happened to a lot of people and I want to hear from you about this. I think the management should know when things happen that will hurt the business. Thank you.nk you Glenda*****

Well every time we go to McDonalds we always order sweet teas and I usually get a big breakfast with bacon. This morning we went and my bacon was not really cooked and no straws for the sweet tea. The straw thing has happened many times. I don't know how hard it is to put the straws in the bag. But we called and let them know and she said thank you but really didn't want to fix this matter and make it better .I am so tired of this McDonalds I don't think I will go back I love the sweet tea though. Maybe someday they will get this right in the future. Thanks for listening.

Hello! I am writing to inform you of an experience I recently had at McDonalds .I pulled up to the drive thru at approximately 11:15 PM, I then had attempted to place my order and after each item was ordered the order taker would say, "Ok". Is that it 4 items were ordered total .Mind you, that it was very upsetting that I had been cut off many times trying to place my order. I then proceeded to the cashier window and to my surprise the cashier was talking to a co- worker and laughing the whole transaction. I pulled forward to the pick up window for my food and beverage, and I was faced with a store manager and the co-worker from the back that had been conversing to the cashier.

.The cashier was asked by me very politely if I could please have my fries with out salt. Wow! She replied they are already ready and have salt on them. I said please no salt and she asked the manager and she turned to me and said they are already salted. At this point, I was very upset and asked please no salt on my fries. How is that not possible? She then replied, "Okay, we will do them but you are going to have to wait a long time." I said, "Sure, no problem."

I received the McDoubles and all of them were made regular, how disappointing. I returned them and the manager asked, "What happened?" I told her and she gave me my McDoubles, how I had ordered them. So, here I am again at the same McDonalds on Sept 18, at 1:00 pm and said to my self what more could happen, LOL. I had ordered a 20 piece nugget and 13 McDoubles and took it to go, it was my son's birthday party food.

Well, all went great till the last 10 piece nugget was raw, yes raw. I had talked to the store manager Brandon regarding my first two visits and was entitled to come back for 2 value meals any day. He is a wonderful Manager. So, the nugget incident I spoke with a manager named Beatrice, she said to come in any time and get a 10 piece nugget .

I went in on Sept. 20, to get the food that we were told we could order and a manager helped us and her name was Jessica. I believe very rude and tried to say we need to pay for the nuggets, how upsetting. Well, we finally were given our food and went to restroom to find boogers on wall and trash all over floor and dirty sink. Please don't let this go on, you may lose some great customers to that store. I have 4 children and we all love McDonalds but sadly we have to drive to another location. Please email me so that at least I know my complaint has been read. Thank you so much for taking the time to read my letter.

I eat at McDonalds regularly when I'm done my shift at work or during my break, being it is the only place open at 1:00 a.m. around my area other than Tim Hortons. My usual order is a Double Bacon Cheeseburger Meal no onions, with a coke. The past 4 times we have ordered there, I always get extra onions on my burger. My fries and burger are always cold and the fries are re-deep fried. I know because I work in a restaurant.

The 3rd time we order there, we got 2 extra burgers with no onions and we only received one and paid for two. But the one we did receive had onions on it. The manager asked if we could wait a few more minutes so she could have them make another one. I told her not to worry because it wasn't the first time and we were getting used to it by now. Every time we went, we were the only ones there, so our order should not have been messed up. Where I work, we receive at least 400 calls a night for orders and we very rarely have people call back because their orders are messed up. Why is it so hard to read a screen and not put onions on a burger?

My complaint is how do you all hire violent criminals to work, with the community? I was visiting New Braunfels, and I noticed working the register was Burlinda **. This individual has a violent history, I felt intimidated and didn't feel comfortable at all. She was convicted of assault and did prison time. She was just recently put on probation for assaulting her husband.

I am wondering, do you all do criminal background checks? And why is this women taking orders at the front lobby? Not good for business.

My husband stopped in there to get us a Coke and a cup of coffee on the way back to my work from cashing my paycheck. I work right down the road taking care of a 99-year old lady. when he got there he realized he dropped his wallet. I called the store and they said no one had seen it. He went back there to check and a lady getting in her car said, "Honey, I found your wallet out here on the ground and I took it in and gave it to an employee." She also said she tried to get my husband's attention but we were leaving then.

While he was gone, I called again and ask if anyone had found it and told them that my husband was coming to look for it. The manager told me that one of the girls brought it to her but nothing was in it. Two employees were seen going to the bathroom together during all this. I feel as though someone should be responsible for their employees. The lady who saw the wallet told my husband that she was a regular there and that she would be willing to say who she gave it to. This is wrong, I worked hard for that money and I have been very upset.

I have to drive to Owensboro everyday to work, but now I have no gas money and I can't make my car payment. They said they have videos but the manager on duty would not check the tapes at that time. So we are going there in the morning to see what we can get done. I hope someone will look in to this. If your employees will take from a customer then what will they take from your company. Your concern in this matter would be greatly appreciated. Thanks so much.

Ok. Here is the truth of the matter. My name is Jude **. I and my girlfriend Amber ** started to work there about a year ago. She started the job with the intent of helping with the finances. I started to notice things were different with her after about a moth or so. I found out that people in the store were dealing drugs or giving them to her. My complaint is this happens at your store and the manager Michelle ** not only knows but participates in the drug use.

I believe there are a few people that got fired over exposing the truth, but I only have one, the mother of my child, the girl I fell in love with and this doesn't seem right. It's a bad place for people. Now, I walked in yesterday and see an employee walking out of the bathroom sniffing and rubbing his nose. There are some problems in your store and I suggest you deal with them before I go to the police and papers and blow this way out of proportion. I know I sound like I'm mad. I am. But I will protect my family by any means possible.

The facts are my girl started a job to help and is now involved with an employee that sells drugs in the store and Michelle knows this and hangs out at her home with them. She's an adult and some of these people are 18 years old and 21 years old. She broke up two good families by playing like a child in your store.

On the night of Sept. 13, 2010, my wife suddenly got fever at around 9:00PM. Hence, I decided to place an order with McDonald's in my area. I placed an order at 9:37PM for my family. Thereafter, I tried to contact them several times as I started to get worried as it gotten late. On inquiring, I got the answer that it would be there in a few minutes at 10:45. Finally, my order arrived at 11:40 and by then, my entire family was off to sleep. I had to wake them up for the food as they had slept with empty stomach waiting for the burger. Moreover, the time mentioned on the bill is 10:07PM (as the close time) and there is no way that I can prove it. It reached so late. I need your help to sort this out. I sincerely look forward for your help regarding this. Thanks and take care.

This is my neighborhood McDonald's for 15 yrs. In the past week, I have been there 3 times and all 3 times they have messed up my order. Every sat. & sun. I go there to get breakfast and this morning they messed it up yet again. I went back up there and walked inside to have them fix it and the manager is a very nice guy. I have known him for many years. He told me no problem and gave me all new food. Thinking that a manager took care of the problem the food would be right so I took it home and yet again they seemed to have messed it up.

The other night I was there & they overcharged me and the whole order was wrong and the lady in the drive thru was trying to charge me for extra sauce for my ten piece nugget when all I had was one sauce in the bag. Please help them get it together at this particular McDonald's for I don't want to have to become a customer of Burger King!

My complaint is simple. There doesn't seem to be anyone at any McDonald's down here that speaks English. If you ask for anything that is not on the menu, they just look at you! Sometimes you get a yes answer when that was not one of their choices. Last Sunday, the 5th, my wife asked at what age senior citizens receive free coffee. The counter person could not understand what she wanted and called the manager-in-charge over. Of course, the manager couldn't answer the question either. There were other questions, too, and each received the same blank stare. I will do my best to not shop at your eating establishment again as this has happened many times in the past and I am tired of it! I am not bilingual and never will be. Goodbye forever, golden arches!

McDonalds refuses to serve scooters, motorcycles, and bicycles after hours, or during the day. Also, they refuse to serve disabled individuals.

I am a frequent visitor of the Centerville McDonald's as my 2-year-old loves the happy meal. My husband and I were excited for the opening of the new McDonald's with a play land. Unfortunately, that excitement has been short lived. The play land is great. I love the fact that adults can walk into the big toy and not have to climb through a tube to rescue a scared or crying child. The musical instruments are great as well. However, the background music in the play land is so loud I cannot hear the musical sounds of the children's instruments. I can't hear a child crying in the play land. The only thing I hear is my brain saying, "Get me out of here so I can take some Tylenol!" Additionally, the music choice is totally inappropriate for the audience, it is much more appropriate for teenagers. I am confused as to why the music in the main area of the restaurant is several decibels lower than the kid's area. I'm not exactly sure why the kid's area needs music at all. Do people go to McDonald's to eat and visit or to listen to music? For me a happy meal is a quiet meal!

Last Sunday, when we were there for breakfast, I told my husband I was going to ask management about the volume. My husband said, "Don't bother; they will just say it is controlled by corporate." Ridiculous, I thought. Today we went to McDonald's for lunch, again the music was blaring! The person who took my order was wearing a badge that said "Store Manager." Perfect, I thought. I asked, "Why is the music so loud in the kids play land, can't it be turned down?" He looked at me and smiled and I am not joking, he said, "It's the community standard." Are you kidding me? The community has a standard for how loud the music in a play land should be? Where is that standard defined? Have you surveyed parents in the community? Because if you did, I sure didn't get asked. He then told me he would call my name when my food was ready. I told him I wouldn't be able to hear him because I would be in the play land. Again, he just smiled. I would smile too but my auditory nerves are in spasm.

I went back to the table and told my husband I had asked about the music and the response. My husband laughed and said, "What did you expect?" What did I expect? I expected someone to say, "I'll turn the music down," or, "I will survey parents and see if the consensus is the music is too loud." No, instead I got an apathetic, underpowered response. "It's not my fault, it's corporate." I assume somewhere in Illinois there is a safe and in that safe there is a volume controller for all the play lands in the world. I am asking ever so nicely if you could ask Ronald McDonald or whoever is holding the remote to turn the music down! Even better, while Ronald has the remote in his hand, change it to a child friendly station or turn it off. While I understand that the volume of music at my local McDonald's certainly does not compare to real problems in the world such as cancer, global warming, double digit unemployment, the war in Afghanistan and a tanking economy, it appears to have about the same chances of any foreseeable resolution.

Worker repeatedly got order wrong as well as he twice placed the order on a tray after being told it was take out. It took over 30 minutes for management to come to the register to straighten my order out and refund the money I was overcharged. Management was very rude after I demanded my money back to go elsewhere to purchase food. After a confrontation with the aforementioned manager, she made me sign a receipt to get my money back and list my phone number and then ordered me to leave and never return to the establishment. I was treated rudely and was humiliated as a customer. I felt the humiliation over being talked to like a dog and not a human being in front of my friends and family.

On September 2, 2010, approximately 5:50PM, I ordered a side salad and a McChicken sandwich - KS#2. I did not tell the cashier it was a takeout order. He assumed that. I sat, eat my meal, but I had no more money to buy a drink. So I went up and asked for a cup of water. The cashier refused. However, another patron came in and sat down next to me. She was given a courtesy cup of water. So I got up and asked for the manager. I said, I just ordered my food and I am asking for a courtesy cup of water. The manager said, we don't give courtesy cups of water. I said, "look over there, the lady sitting beside me has a courtesy cup of water". She said, "sorry we don't do that here". But she looked right over and saw the other patron with the cup of water.

My experiences with this McDonald's is always distressing and humiliating. I was given a side salad without the croutons. I don't pay my money to be humiliated, offended and belittled by a Latina Manager who has no respect for an American Citizen of color in the District of Columbia.

On Wednesday, September 1st at approximately 11:07 am, I walked into a McDonald's restaurant. Just as I stepped both feet inside, I noticed a man standing close to the counter. He's the first man I actually seen and also the only one. In his arms he held a snake which he was wearing that had wrapped itself around his arm. His hand was making a petting movement and that's what drew my attention to him. I screamed and nearly fell onto my fiance who was entering right behind me.I turned and walked out of the store very upset and frightened.

This is a dining room and there is no need for reptiles to be there or for people to think they will see one. This was a very large snake that the man had with him and I'm sure he could of stayed outside. Dogs and Cats, nor birds or gerbils are allowed in eating establishments. Why should snakes be allowed? This totally ruined my whole day. I sit now and can still see this reptile and I feel just terrible knowing how close I actually came to it.

I was in the McDonald's restaurant on highway 210 in Benson, North Carolina on Tuesday evening at/around 7:45 p.m. I happen to be on the phone while I was waiting for my order to be filled. At that time a manager, I believe named Victor, was coming around the counter. When the cashier asked Victor for a discount for an employee that was placing an order, he turned to the employee and rudely and loudly said, "Quit being stupid, ask me for that when I am back here behind the counter. Don't be such an idiot." I, along with 3 other customers, all looked at each other with disbelief. He spoke loud enough that the man on the phone with me heard him also.

Then no more than 5 minutes later, he rudely spoke to an employee female that had asked for a cup on her break when he told her, "Don't be lazy. Come back here and get it." This type of behavior made me and other customers uncomfortable. I felt that was rude to the employees and the customers as well. I feel that I can not go into this restaurant feeling comfortable no longer when this manager is on. Being that this is the only McDonald's around, I guess I will not be eating at that establishment no longer. I feel the manager should definitely be reprimanded and I should be compensated along with the two employees and anyone else involved with this situation. I have spoken with the 2 employees and they say this man treats them like this daily. This is not the first time I have witnessed this. It is now gone too far for my liking and the employees are fearful of job loss if they say anything. So I am the voice for them as well for now. I hope we can resolve this matter before legal action needs to be taken. Please feel free to contact me via e-mail or cell at anytime.

I waited in line in their lobby for about a minute and a half and was very impressed with their speed of service. I placed my order and got it all in about thirty seconds. The crew member was very polite and I didn't have any complaints what-so-ever. I was shocked, I thought I would offer some compliments, and I asked the crew member if I could speak to a manager.

The manager comes up to me and says, "What? " But with the tone as if I were a piece of scum. I told her that her employee was polite and that I was very impressed with the store and the manager said, "Yep and I suppose you want something for free, don't you? " Rather than just taking the compliment, she basically attacked me for no reason as if I had complained. I mean, I worked at a McDonald's for a few years and I know you hear the negative more often than the positive but when you hear the positive, shouldn't you, I don't know, be grateful rather than an a***e?

I am actually here to defend the good workers of McDonald's. Yes, there are nasty workers who don't care, but there are good workers, too. They usually get the blame for something they didn't do. I work at McDonald's. Today, I was verbally abused by a customer because she had to wait in the drive-thru line for 15 minutes. I would be mad, too, but it wasn't my fault because it was very busy and no one was helping me bag the orders. She made me cry because I felt so horrible. It's the management's fault, not mine. But of course I was blamed because I was the one at the window. All you people complaining have no right unless you've worked at a McDonald's and have seen what goes on behind the scenes. It is one of the hardest jobs out there!

I ordered home delivery and it took 1 hour and 40 minutes to arrive. Whenever I call the costumer service number, they say they are sorry. That is all they do. I told them I don't want their apology, I want better service! But this always happens. It is not the first time. Ironically, the advertisement campaign adopted by McDonald's is that they are the fastest delivery available. Yeah, right. I can see that now that they can deliver the fastest frustration and high blood pressure!

I didn't receive all of our food. I called to speak to a manager. We didn't get sauce for my chicken nuggets so she said, she will replace the food we didn't get and she is going give us sauce. Why the **** would I want sauce that's not going to do me any good know.

Okay, well, I didn't have any problems here to start out with until one employee told me to "shut up" one time. I am sorry I do not know her name. Then I came in one day when you had your guys coupons for a small frappe or smoothie and a manager named Ashley denied me service for one, because my boyfriend works here and he was with me, he may not be able to get them, but I am a customer she can not deny me service. Then I have a complaint about the cleanliness of this store. The lobby is always dirty and they never have a person out here cleaning it and you can see behind the counter and there is trash and food all over the floors. And I understand they can't keep it spotless but it could be cleaner than it looks. If you do not take care of this and don't get a hold of me about this I will take this a lot further than you know. I will be waiting for a response asap.

My family went out that Saturday evening and stopped at McDonald's for something to eat. I made my order, stopped at the first window and paid for my food, then my husband drove up to the second window to received the food. In doing so, my husband notice one of the staff at that window licking her fingers, as if she was eating something, we ignored it. We then were given the bags of food that we ordered and waited a while for our drinks. I looked for a buzzer to buzz, but there was none, so I tapped on the window and it opened.

The employees were standing there, so I apologized that for the window opening and I asked for my drinks. I was told rudely that the drinks are coming and the window was closed abruptly in my face. I opened the window again and expressed to the female employee that I did not appreciate her being rude to me and that she need to learn good customer service etiquette which is probably the reason why she is working at McDonald's. She in return closed the window again and I overheard her telling her colleague, "That's why customers have to get their food spit in." I got up out of my vehicle and took the food inside. I asked the cashier to see the manager on duty, and in minutes the manager came and I had told her what had happened and asked for a refund on my food.

While standing on the inside, the employee was still talking, so an argument ensued between her and I. The manager did not do anything about her derogatory remarks against me and the security officer made it seem like I was the bad person. After about 5 minutes standing there waiting on my refund, I walked out and went home.

That Monday, I called the head office here in the Bahamas spoke to the Vice President who was suppose to call me back with results. It is now one week later and I have yet to receive a call. I am very saddened and desolated about the entire situation.

At approx 11-2 pm, I had my friend purchased (2) 20 piece chicken nuggets. I received them right after she purchased. When my son and I took a bite into the third piece, we noticed the meat was cold and butter was undercooked and mushy. My son was in car with Roomate. 1 of the 20 piece nuggets were purchased for him. About an hour after, myself and my son got extremely sick, we had that same friend go to store and get Pepto bismo for the bad stomach ache. My son vomited all night, had chills, and diarrhea. I had same symptoms. When we both awoke in the morning. My son and I were still sick and could not eat anything.

The place looks like it was in Juarez, Mexico. The floors were filthy. It looks like it hasn't been mopped in about a good week. The flies are horrible. I thought I was outside, flies in the eating area (tables) mostly on the people eating, near the fryers, in the kitchen, the counter tops were filthy, not wiped off. I spoke with David the shift manager there and he said the flies were because WalMart doesn't let them use pesticides. That's no excuse for sticky black floors and dirty counter tops.

I want to 1st say that I don't like to complain. But, I sat in the drive thru for 12 minutes easily, and I don't mind waiting. But the wait is aggravating when you get ice cold food and employees inside laughing and making faces as I'm pulling away as if to say, "Hey look we robbed another customer with our laziness." Now if I were the only car in the drive thru I can understand how that can happen. But when a business has five to seven cars in the drive thru then food should come out hot.

Please listen to me, I take eating very serious and quality even more serious. I know were talking fast food but all food for all customers should be at least warm and fresh! I don't want my money back and I'm not angry, I want to provide a service for McDonalds. Give me a secret shopper job, and I'll bring the quality of McDonalds up wherever I cover.

People's money is more valuable than ever to them, and we deserve to have someone stand up for us, instead of McDonalds giving food coupons. Doesn't fix bad or even no dinner we just had. I really want to help with this problem, and [their] biggest problem for quality lies at night. Never had a bad breakfast from McDonalds, so the problem is at night mostly, and I'm willing to shop these stores at night. I had a cold dinner. Threw the fries away as usual cause they were hard and cold. I'm growing tired of such an easy fix, fresh! I waited 12 minutes to get cold food that tasted like it came out of the fridge.

The management there is very poor, they yell at their employees in front of the customers. Not only that, they are very rude too and when they give you your order, they do a sloppy job at it especially if they're in a bad mood.

They never ever smile and I'm taking about the managers here. The regular employees give better service than them except a couple. There are some that are also very rude, however the Lamont location has excellent service. They are losing their customers because most of my family prefers going to the McDonald's in Lamont than Arvin, due to their better service.

I was yelled at and called a cracker! I am currently on a low carb diet and pulled in the drive-thru and asked if I could get a big breakfast with just 2 eggs and 2 sausages instead of the biscuit and hash brown.After sitting at the drive-thru menu for 5 min, I was asked to pull around and was greeted by a very rude manager and a young man working the window. The manager was loud and just flat out nasty when trying to charge me $6 for 2 eggs and 2 sausages. I felt that price was high and asked how much each item costs and she said $1 each. So I obviously asked why the extra $2 and she kept having problems trying to figure out how to ring it up and took it out on me. After being belittled and yelled at by her, she told me the total was $5.05 and I said whatever and gave her my card so I could just get out of there!

Then the receipt she handed me said $4.22. The manager obviously had no idea how to even ring up an order! As she walked off she started telling another employee what an ignorant cracker I was and laughed. The very young man that was working the window felt so bad, he apologized for his superior! All I wanted was breakfast but all I got was a hard time and intend on taking this as far as I have to, maybe in court. To see that no one else has to go through what I did from her!

Well, I pulled up at McDonalds and went through the drive through and the lady said, "Can I help you?", she sounded rude when she said it. So I proceeded to tell her what I wanted which was " Big Mac meal with a Sprite, Quarter Pounder with Cheeze, girls Chicken Nugget Happy Meal with a Milk and a McChicken". I pulled up at the first window and paid, then went to the second window and the lady started to hand me the wrong food.

I said that, That wasn't what I ordered" and she said, "Okay, your the kids meal order" and I said "yes I am". She hands me my food and forgets to hand me my sprite so I tell her about it , she gives me a sprite. When I got home the food was cold and there was no fries, the sprite had a pin hole in the bottom of the cup. Broken sprite, no fries, cold food and poor service

McDonald's customer service is horrible. They always get my order wrong. When I ask for sauce, they always forget to give it to me, and the food is never prepared well. McDonald's needs to stop hiring teenagers who don't take customer service serious. McDonald's just have horrible customer service!

When I pulled up at the drive through at approx 6:05am, the recording came on asking if I wanted to try the new Frappachino. I stated "no thank you". Then there was silence for approx 3-4min. I asked my daughter who was with me if she thought they were still closed. Then a lady came on the speaking yelling, "Talk louder, I can't hear you!" So I began to place the order after stating 2 orders of hash browns. She stated my total and said "pull around to pay". I told her I was not done placing the order. She then said. "Well, that's your total". I told her I wanted to speak to her supervisor because she was being so rude. She then stated in a sarcastic high pitched voice, "I am the supervisor, your total is $2, is that better?!" I told her to cancel the order and pulled away.

With the economy as hard as it is, it's not too often we get any restaurant food. I take care of my son & daughter, and my two grandchildren on my job alone. My son and grandson who are both three years old in the back of the car said, "Was she nasty mama?" I base where I spend my money on the customer service I receive for myself and family. Me and family do not deserve to be treated so rudely because we are trying to spend hard earned money at a fast food restaurant. I would hope McDonalds doesn't want their customers treated like this on an everyday basis.

I ordered a diet coke at the drive thru. Halfway thru it, I took a sip and felt something come thru the straw. I went to take that "something" out of my mouth and it was a worm! So disgusting. I understand how people complain about the service, but come on, a worm in the soda? It actually came from the ice machine which they said they had a "problem" with. They fixed it, so it won't happen again. Really? I can't even drink anything, other than water, without ice, anywhere. I am so disgusted every time I think that I had a worm in my mouth. I didn't apply for "Survivor"! Nothing on the side of the cup says to "watch for worms" or "look out, there may be a worm in your diet coke"! Then that guy who had hot coffee in his lap gets a million, which clearly coffee is hot! He knew what he was getting.

I tried using a coupon for $1 off a smoothie. I didn't know the name of the smoothie, but the coupon had a giant picture of the very one you sell, the so-called Manager 'Marquita' was very disrespectful, offensive and rude to me and told me to name the name of the smoothie I wanted. Being a relatively new product to me, I didn't know the name of it as I just seen the new commercial and knew the one on the picture was the one you sell. I told her I wanted the very one that's in the ad and on the coupon.

She twisted the conversation around and went ballistic on me and told me she was through with me, and I was no longer welcome at that restaurant. She did not serve me. I have a condition where I have to eat on time. I am a war time veteran and she also served the customer behind me and told me to leave the store. No one posed a threat or was disrespectful to her, yet out of pure frustration and lack of respect for her own race, she did not serve me simply because I did not know the name of a new smoothie!

I've patronized this McDonald's since it has been open and to not feel comfortable going to a location in my area is very disturbing. Something definitely needs to be done about this incident as its the second disrespectful trip to a local McDonald's in Akron, OH within a month. It's the corporation who is right these days, they don't need our, the customer's, money anymore, or so they act like it. Who disrespects the very people who are trying to buy food from them? I need to eat on time everyday with my condition with my blood fluctuating and this manager refused to serve me and told me I wasn't welcome at that location anymore! The damage was done then and there.

I went into McDonald's like each week I eat there. I like the Christian music and most of the time their customer service. Today is just stunk. I waited in line watching the register girl continuously get her order wrong with the people in front of me. I waited over 5 minutes watching others in another line get waited on. When I mentioned to the other register that we needed to be waited on too, she said, "Then get in line." I was not understanding why she did not kindly get the other customers as well behind me who were there clearly first. She and the other register girl seem clueless about customer service. I care enough to at least let you know this is going on. My cheeseburger was cold as well. I hope you can get these things straightened out for the sake of customer satisfaction, which was low today at about 5:45 to 6:00 pm.

I cannot believe it when I read in McDonald's nutrition breakdown sheet (written in minute print) how misleading some of the products they sell are. Spicy veggie, not suitable for vegetarians! Sour cream and chive dip, apple pie! Smartie McFlurry, Fanta Orange! This is blatant and misleading as the assumption naturally is that a spicy veggie is for veggies! But a bigger issue on the same sheet is the complete lack of any vegetarian main meals! Well, except for fries.

Why are they allowed to get away with this?

They advertise "get a free any flavor 12 oz smoothie or frappe". But I went to a couple of stores, when I present the coupon, they always said they don't have that smoothies or frappe, even their menu has the items. If they don't want to give people free, why they advertised that? It is ridiculous. I was trying to go 3 stores in Staten island (Hylan Blvd, Forest Avenue, Richmond Ave) 1 store in Edgewater, NJ (river road).

I have been going to McDonalds in Everett for a while through the drive-thru. On the drive-thru menu, I noticed that the sausage biscuit with egg is $2.69 and the egg Mcmuffin with cheese and sausage is $2.69. I have talked to a young lady 3 times about the price on the drive-thru menu this past month and half; the price is wrong and this still has not changed. I went today and ordered sausage biscuit with egg and I was still charged with tax, $3.09. I thought you should know that this price still has not changed. I think this is wrong. I know that I am talking about pennies, but the point is that I said something and no one seems to care.

I went through the drive-thru and ordered a small fry and a McDouble. When I got to my destination, the fries were cold and they were soft and brown like they have been sitting there for hours; they were not hot at all. I was very upset and was not able to go back because I was on my lunch break and had to be back at work. Every time I go to this McDonald's at this location, there is always something wrong. I don't understand what's the problem there!

I was not able to eat on my lunch break and was still hungry which had affected my duties at work. I was not able to perform to the best of my ability because I was hungry.

Never were all the order takers present. They have 3 registers and long lines, but still only one open for service. Drive-up windows seem to have their attention as the rest of us finally left. I would need a lot of time to use your place to eat. Many visits to this place had brought me to write this mention.

I was in the Westmount Mall at the dentist and awaiting a prescription, and when I came from the bathroom, Mcdonalds' Kiosk was nearby and I asked for a drink of water with a straw. I had a hard time speaking as my mouth was full of gauze. I told them I had no money, just needed something to drink as I had just had a tooth pulled ( 2 of them). They declined me a drink of water so I walked away very disgusted with McDonalds as I spend many of our hard-earned dollars on McDonalds menu all the time on a regular basis. I just couldn't believe they would not assist with a cup of water with a straw. Not very humanitarian.

This restaurant is truly a disgrace to Norfolk. I have witnessed food fights between employees late at night, arguments between employees, employees smoking right next to the entrance (although this has changed recently) and employees who are getting high in the parking lot on breaks. Just last week, a customer complained about her order (she was very appropriate) and the employee really got rude with her. I mean really rude. The customer asked for her name and that really set her off. I am a professional and work with the court system, probation, etc. and they do not want clients working at McDonald's because of the known drug use among the employees. I'm certain that if someone went in and did random UAs, you would be shocked; but not the managers or not the owner.

Compare it to the two Burger Kings where the owners are there all the time and monitoring what goes on, a drastic difference. This is not just idle gossip or I'm guessing. Do you have some good workers? Yes. But the other ones make going here really undesirable. Of course, McDonald's will always have customers, so I guess they don't care if they lose some. I personally would not let any of my children apply for a job here and this is really the overwhelming consensus of many people in the community. This place needs to be cleaned up.

I went through the McDonald's in The Plains, OH on 7/12. Among the other food I ordered, I ask for a Steak and Cheese bagel. Once arriving at work, I noticed this and called them. Obviously, I wasn't going to drive the 10 miles back there to switch sandwiches. The lady I spoke with on the phone said to bring the receipt back the next day and they would give me the correct sandwich. The bagel they gave me had a slice of cheese and "2" slices of bacon. What kind of sandwich is that?

Anyway, the next day I drove there I was told they couldn't give me a replacement sandwich since I didn't bring back the original sandwich. Honestly, I wouldn't have asked that they replace the sandwich, chalked it up to "they made a mistake." But this has happened to me 3 times alone in the last 6 months. I do not plan on returning there again. That was horrible customer service!

My husband and I went to Columbia to visit my brother. On the way home, we decided to get a burger for the road. I have had trouble with McDonald's before so I asked if I could please have my burger dropped fresh. They assured me that would be fine. After getting our food and starting down the road, my burger was so dry and the edges were brown like it had but sitting there all day. Not only did I not get a fresh dropped, this was drier than usual and it's getting so they are really bad. I've come to the point of not stopping at any of them, something is usually wrong. I didn't think dropping a fresh burger would be that much of a problem seeing as how I was the one willing to wait for it.

I was headed to work about 10:30PM when I decided to stop by Mcdonald's for a large mocha frappe, something I do get very often. After purchasing it, I headed to work. When I walked in, I was talking to some co-workers on the unit. I had drank some of the coffee on the way to work. When I got there, I started feeling little chips between my teeth and I pulled one out. I figured I may have chipped a tooth. I kept pulling stuff out of my mouth when I finally looked down and saw that there were small pieces of plastic shredded through my frappe. I called the Mcdonald's to tell them and they told me to go up and get another. I showed my supervisor so I could get permission to go back.

When I got there, the drive-thru staff was very kind and apologetic. While the manager was making me another, she asked about the situation and I told her. I asked for a refund and she said "okay, I thought you wanted another frappe". She was very rude and acted like she didn't care or anything. I went into work and noticed that the second cup as well had plastic in it. I called to let them know and she was very ignorant saying, "I'm sure you want another drink". I didn't end up going back.

The next morning, when I got home, I called to the "How was your last visit?" number. They said they would take care of it. 2 days later, I got 2 free coupons for a small frappe. The envelope was addressed to me, but the letter inside was for someone else. I called corporate and they said someone would be contacting me within 24-48 hours. Still waiting, 5 days later. I never complain when I get crappy food from there that is cold. But some plastic in a cup small enough to swallow is another thing. I hope I get some sort of response.

The Store number is 19492. To start with, I felt like I was outside. There were so many flies buzzing around and dead flies on the window seal. Over half of the tables were dirty and I saw guests cleaning their own table to sit down. The floor that the employees walk on behind the counter had fries and napkins all over it. The floor I walked on was just as bad. Trash cans overfilled. My food was not hot nor was it warm. The one in charge said, "well, it's fast food. What do you expect?". This was after 2:00PM.

they serve after 11:00 pm seem to get dipped back in the grease to make them hot, but they are so bad I end up putting them in the trash.

The problem is that this is a 24-hour restaurant and the food just sits there till someone comes to buy it. I guess I am not the lucky one to get fresh food each time I visit there. You would think if it is on the menu, that you would be able to buy it and also it would be fresh if they have it, don't believe what you see on TV. Also if you have a dollar, you can buy something off the dollar menu but they never say on TV you need to pay for taxed. If I could have that changed, I would, because all the people watch TV and it says if you have $1 you can get an item off the dollar menu. But they don't say to bring the extra tax money also.

This is a copy of an email I sent to McDonald's. I also sent a copy to the Judge Executive and the Chamber of Commerce in my county.

I just returned from your Dry Ridge, Kentucky location that advertises that it is open 24 hours, and yet I came home with nothing. I guess your employees do not want to work because they were obviously there and before I left five or six more pulled up. Yet with all those people on the premises no one could operate the drive-thru? I work a third shift and I do not like not being able to sleep on the weekends. Being ignored is even more irritating. It's either your open or you're not. I'm not impressed with the lying, if that is what is going on?"

Was waiting in line and placed my order. Every other McDonalds I go to, gives you your cup for your drink while you wait. They refused but everybody else that was waiting had a drink. I don't think they liked the way I looked. When I asked for a complaint card they refused to give me one. So I asked for corporates phone number, again they refused. I asked the manager Penny for the number and that I could find it myself. She stated that she didn't give a ** what I done that corporate would tell me the same thing.

Every other Mcdonalds I have ever been in, gives you your cup while you wait. Also I don't appreciate the manager treating me with such disrespect. She should not be a manager in my eyes. You should treat your customers with respect. All I wanted was my cup so I could have something to drink while I waited on my food. I did not come into your establishment to be disrespected and treated like **. I will never step foot in this Mcdonalds again. If it is policy that the customer is always wrong this is a bad policy and I will tell everybody I know how badly I was treated over a ten cent cup that I had already paid for.

Maybe she is right, maybe you all won't do anything about it but this is bad business. While I standing there waiting on my food, there was three other customers she done the same way. I asked for there names and they would not give them to me. The name I listed come off the receipt. This happened at store number 28790 on July 02, 2010 at 17:00hrs order # 333.

The worst offenders are those fast-food chains operator who do NOT change the oil and it becomes rancid. In Sierra Vista, the McDonalds smell is so bad - it makes me want to gag because it smells so disgusting - from 50 feet away! The owners of McDonalds in Sierra Vista are not changing the oil at all. Gross and rancid - smells like the grease trap from hell. Makes me want to **** when I bike ride on the sidewalk past McDonalds

I went to the location at 4:15 June 26,2010 and when I got my food I had mentioned to the server at the window that the fries where cold and old looking and hard as well. He just said "that's the way they are, and then I said no these are not acceptable, so he took the fries to the back and then proceeded to give me the same fries back again. I said what is this they are the same. He just shrugged his shoulders and said again "that's the way they are." I said I have never had them this way they are looking hard and crispy and then he turned away from me and began to walk away in the back, and the manager (female) that was there just stood there and said nothing. So before I drove off I said "whatever" nice service.

I phoned that store when I got home and not only where the fries horrible but the meat patty was over salted. The server just seemed like he didn't [care] whether I had good service or not or had concerns at all. Not happy about the way I was treated or the food. The manager wanted to know if I wanted free fries but Im not about to go back to the location after just coming from there, just for fries. she should of asked me that when I was at the window.

Not trying to be difficult but that was really not acceptable service esp when I'm a single mom and work very hard for my $10.00 that I had spent that day like everyone else in this world. I think you should get your moneys worth, and be treated fairly as I know your company is big on family and pride. Thank you for reading my complaint.

I love Mc Donalds I was trying to find a address to send my comments to about this rideclous happy meal suit. I buy happy meals for myself. I'm 74 years old. I collect the toys for me. Many adults does.I will go to court for Mc Donalds any day.Stephen G needs to get a life and leave you alone. This is suppose to be a free country. How dare them tell me I can't buy a happy meal.It's up to the parents to control their brats.The food is healthy, I always get the chicken nuggets,apple dippers and milk.Please send me the right address to contact these crazy people. Thank You.

I purchased a mc double, double cheeseburger, and medium fry totaling 4.31, I gave the clerk a 10.00 bill and a penny,he gave me 70 cents in change, I told him I gave him a 10 dollar bill and he said I didn't a few minutes later he pulled out a fresh 5 dollar bill that had not been folded and said that is what I gave him. I had my 10 dollar bill folded several times in my coin purse and that was the only bill I had the rest was change. I ask him to count his drawer, he told his co worker he guessed he had to count it, instead he went to the back and came back and said he reviewed the camera and that it was a 5 dollar bill i gave him, i requested to see that camera footage because I was sure I gave him a 10 dollar bill. He said he couldn't let me see it, he appeared to text someone on his cell and said it was his boss & he would let me know when his boss got back to him.

I sat in the store for quite a while and I kept checking with him, his co-worker after about an hour came over and said they finally counted the drawer and it was right, we all make mistakes and if this was mine I will be accepting of it but I should have the right to see that camera footage to know it was my error, although I still believe at this point it was not. I have tried to call the phone # on the receipt which is hard to read, I have left 3-4 messages for a plea of response to the manager of the store there and noone has responded to my call. If I was in error I would be the first to apologize for any inconvenience, if I am not in error I expect to get my additional 5 dollars in change back.

This clerk is always rude,guess he doesn't like people ordering off the dollar menu, I don't know, but I just want a manager, not shift manager to recheck things & perhaps allow me to see the tape also if indeed it does show it was only 5 dollars. Again, I know we all occasionally make mistakes and I will admit a very slim possibility that I was the one with the mistake, but I truly believe I gave him a 10 dollar bill. I hope that I will get a response from someone to show in good faith that this matter is being double checked by a company who cares about their customers, and not that they feel they are so big that the customer doesn't matter.

Thank your for your time.

Since we had bad storms in the area and we have been without electricity for two days, I decided to visit the local McDonald's for a nice cup of coffee and maybe a little breakfast. We left the house in ample time to get breakfast and for me to make it on time to work. I ordered a bacon/egg mcgriddle "without cheese". This was also confirmed on the sales receipt the employee handed me after paying $4.44. At the second window, I was handed my coffee and then my food order and told to have a great day. I pulled forward slightly and opened the bag then sandwich wrapping only to find it contained cheese.

After parking the car, I went inside where I waited over 15 minutes until a blue shirted person (asst. mgr) asked if I had a problem. Showing her my order, she went to the back to fix it (screaming out what she needed as she entered the inner sanctum). A few minutes later, she returned and told me that they no longer had any "folded" eggs but wondered if I wanted scrambled instead. I told her I wanted what I originally ordered and for time to go backwards since now I was late for work.

The Asst. Mgr kept asking what she could do for me but never told me what she would do for my inconvenience. She seem annoyed that I wouldn't tell her what I wanted yet she couldn't give me what I asked for. As I left (without a refund) she yelled, "forget it, she doesen't want nothing." At this time I returned to the counter and asked for a name and number to complain about the service. The asst mgr asked again what I wanted but still did not try to make the wrong right. She wrote down the exact phone number which was on the printed receipt and nothing further. A letter will be sent to the owners and hopefully corporate retail operations.

we were both ok, other than having to go home and change, and clean the inside of my new car due to the coffees being over filled and lids not on. But this could have resulted in a serious injury and the manager needs to be held responsible, and change his attitude to his service. He was the one that delivered the coffees to us in the wating bay, he should have noticed the saftey hazard. I dont want to cause any dramas, I just want to make sure this issue does not happen again. Respect customers and serve them safely, and supply decent food, is all I ask!

McDonalds sales side salads on their dollar menu now. On three separate occassions I have purchased the side salad(s) to only find that once I get home the salad(s) should not have been sold to me because the time and/or date had already expired when they sold me the salad. I called each time and was told we will put your name on the book, the next time you come through tell them your name is on the book.

The last incident took place June 14, 2010 Monday night I purchased two side salad from the drive through, I even told them when ordering to check the salads because there had been issues previously. Sure enough when I got home one of the salads should not have been sold to me. The time on the one salad was use by 4:15pm, I did not get off work until 9:21 pm. I called once again told my name would be on the book, last night I returned to McDonalds to get my salad from Monday night (this salad did not have a sticker on it at all, I believe the salad was beyond the date and /or time therefore they removed the sticker) I did not eat the salad, I throw it in the garbage. The manager told me THINGS ARE STARTING TO LOOK SUSPICIOUS WITH YOU CONTINOUSLY BEING ON THE BOOK FOR SALADS!

I am highly upset, first of all I did nothing wrong, McDonalds continue to sale food that should not be sold and you accuse me of stealing dollar side salads. McDonalds may be a giant in the industry, but I will go up against them, wrong is wrong. What if I had gotten sick (food poison) the first thing McDonals would have said was, it was not their food that made me sick. If this has happened to me I am sure they continue to sale bad food.

This evening at 8 pm, my younger sisters and I decided to visit this McDonald's because it has a convenient drive-thru. We were the only customers in the drive-thru when we arrived and we placed our order for 3 Big Mac Sandwiches, 3 Medium Fries, 1 20 Piece Chicken Nuggets, and 3 Ranch Sauces. When we arrived home and sat down to eat, two of us bit into our sandwiches and realized that there was nothing in between the top bun and the middle bun - no beef patty, no lettuce, no sauce - no nothing. When we looked at the next sandwich, we realized it too was missing everything between the top and middle bun.

If this had happened on 1 sandwich, that's one thing, but for it to happen on all 3 sandwiches, it's just not right. I'm unemployed so eating out is a huge treat for us, even if it is just McDonalds, and this leaves a really bad taste in my mouth and I can't say I'll be treating myself to McDonalds anymore. I spent over $20.00 on this meal, and it was certainly not what we ordered. For the sandwiches that we ordered, we could have just ordered cheeseburgers off of the dollar menu instead of paying for 3 Big Mac Sandwiches.

Hey my name is Latrice V and i went to the store in Horn lake ms lastnight about 7pm.The store was very nasty and the empolees was very rude.I went ti place my order and the women told me they didnt have any fries ready i to her that i would wait for some hot ones.She told me it would be a 5 minture wait on the fries and if i was going to wait i had to set in the lobby.I had no problem with that the only problem i had was all the tables was nasty and she was very rude.

After the 5 mintures was up she still didnt call me for my order when she did my food was cold.When i ask for a manager a lady name Amand come to the front.She had stuff coming off her face that looked down right nasty.She looked at me and said it was nothing she could do to help me so i told her to just give me my money back and when she did she put it in the girl hand like she didnt want to touch me.I eat at that mcdonalds all the time because its right there were i live at but after that i want be eatting there again.I asked for the store manager name another girl pulled me to the side and said that his name is Drew L and dont waste my time calling and talking to him because he dont care about nothing that go on at that stoe.

At 9:30 pm on June 8, 2010, my husband entered the Mcdonalds drive thru. After placing an order for one fish filet sandwich with lite tarter sauce, add ketchup, he was forced to wait in the drive thru for 30 minutes! When he finally made it to the pick up window, his debit card would not work. This was no fault of the McDonalds becuase the strip on the back of the card was scratched. So when he returned home, I left and went to the same McDonalds, arriving at 10:15 PM and placed the same order with an additional sweet tea. I waited in line for about 7 minutes after placing my order. When I arrived to the pick up window, I was handed my bag and drink but did not receive a receipt. When I opened my sandwich, it was the exact same sandwich that my husband had ordered 45 minutes ago!!!! The fish was so hard that I could not break it with my fingers! I was so angry that I threw it out the window and left!

I purchased a diet coke from the McDonalds drive thru window at approximately 5am on June 4th. I went to work out, left my soda in the car. I was done aroung 7:20. After running some errands, I was going to pick up my son, I went to take another sip and felt something come thru the straw and into my mouth. It was a WORM!!!!! I was so disgusted, I didn't know what to do. I thru it on the console of my car and pulled over. After a few minutes of gagging, I decided to take the worm and my soda back to the McDonalds where I got it.

I took a couple pictures of it before taking it in the store, and good thing because the manager I spoke with thru it into the garbage! They offered me a free drink and two free coupons! No way! I will NEVER order and am telling everyone not to order anything from there! If it's in my soda, I can't even imagine what other slippery suckers there must be crawling around!

She was slamming things around, saying rude comments like she had more things to do besides make a million sundae's. The sad thing is I don't even eat there because of the service. I was only there because my boss asked me to go get it. I will probably never go inside that particular McDonalds anymore.

I have been in many McDonalds throughout the USA. I have to say this particular one is the worse one I have ever visited! The place is filthy, flies flying every were. The floors from the kids play area is sticky and garbage on the floors. The staff had very poor customer service. The place was out of ketchup and honey mustard. I have to say I will NEVER visit this particular or any other Mc Donalds this was a very sad and terrible experience for my family and myself.

I ordered 2 Big Mac combos and another Big mac & large fries. I also ordered a sweet tea with extra lemon. When I arrived at the window I was handed my drinks. I asked the lady at the window if the tea had lemon. She said yes. WHen I opened the lid of the tea, I didn't see lemon. I asked her again and she replied "it's at the bottom". I proceeded to take my order and go home.

When I arrived home, I poured my tea in a glass. There was no lemon. When my children & I started to eat our big macs, we found they had no sauce! Now, this particular McDonalds has two drive thru ordering stations then goes into one line. I don't know if I recieved someone else's Big Macs or not. I looked up the phone number to the restaurant, but no one ever answered or returned my call. I called the 1800 number found on the receipt, but i have never received a response. I am very disappointed at my order at this restaurant and no one has bothered to offer an apology or try to correct the mistake. I also do not appreciate the dishonesty of the employee about my tea when I specifically asked her twice. If she wasn't sure, she should have just given me some lemon! I hope that you can provide some kind of assistance. THank you.

McDonalds inside of a Walmart Supercenter. This said restaurant states that it includes free refills for dine in customers only. However, I along with a friend and my cousin went in there and ordered our food and I ordered a large soda. After sharing the soda , it ran out pretty quick. I got up to get a refill when one of the managers told me I couldn't. However just about two minutes prior to me going up for a refill, an African American adult went up and got a refill without conflict while the manager watched her. This puzzles me, I'm a white male adult, but I was discriminated against. The manager was a white female adult. However, any time an African American went for a refill, they weren't stopped.

I see the Wal-Mart employees go in, buy a soda cup and fill it and walk out and go back to work. Ten minutes later they come right back in and refill it and walk back out. They do this for the entire time I am inside the store. Of course, I only see the African American Wal-Mart employees doing this. The white Wal-Mart employees don't take advantage of the system, or perhaps this racist manager has yelled at

them as well. I will not tolerate this type of management. While this angered me and I thought maybe I should listen and not refill my soda, it said right on the soda fountain that free refills are allowed for dine in customers, so I refilled my cup even though I was told I couldn't. It's not fair for us white people that the blacks get a free refill but we don't. I am pretty upset that the manager lady allowed only the blacks to get a refill during my visit.

I ordered 2 sausage biscuits an a orange juice this am @ 9:24 it was only one man ahead of me no morning rush I see why people pass up this business I will not go there anymore there is too many other McDonalds in the Algiers area this is not the only problem I had @ this location I am surprised that this establishment is open for business. I ordered my 2 sausage busicuts with strawberry jelly and a orange juice the manager took my order and the employees fixed my order and I heard the manager say did you fix more orange juice and she replyed yes. When I received my juice it was as hot as it was outside we are in new orleans it is 90 degrees easy this A.M OR any A.M. this time of year down here any i wasn't given any opition to choose ice in the juice or maybe another cold drink opition. I am so feed up with McDonalds on General Meyer AVE STORE 794 I don't want to even eat McDonalds we have plenty of places that fix food here it is new orleans for God's sake.

McDonalds can have all the busicuts all the fries all the burgers that the employees can eat for free. and when McDonalds franchise have to close more resturants just maybe someone will be on staff to make sure that the orders go out ok. I had to go back into the store and get the strawberry jelly that i ask for when i placed my order. they forgot to put it in my bag look at the tile out receipt form today at this time and you will see it was no morning rush they had one car in the drive thru and on customer ahead of me and one eating in the resturant and now i see why i'm not the only one disgusted i was planning to inquire about a franchise i will becomming into alot of money soon but one thing i do know if you had bad experience at one franchise a person tend to carry that experience with them to all franchise with the same name one bad apple will ruin the whole bunch.

I ordered a grilled chicken wrap only cheese. This is the way it is on the sales slip if you don't want sauce.First one they made was crispy chicken so I returned it. Second one I got was grilled chicken with sauce.I returned it. Third one I got was only cheese. That's right no chicken. Unbelievable! By this time,when I took it back for the fourth time the manager said you they couldnt make it wrong any other way. She was apologetic etc. Just sharing this because it is unbelievable

my sister called the number on my cup. that person said ill have a manager call you back. no one ever called back. this was bout 315 in the afternon. we are very disappointed with the service we got. i would not recommend anyone going to mcdonalds. i work for fast food and i treat people with respect. these people didnt

I found this very disturbing.

We are a small town. There is no reason why everytime anyone goes to the Fort Meade mcDonalds, we have to wait in line for the minimum of 30 minute. Tonight, a school night at that, I had to wait in the Drive-Thru for 57mins. If Bartow or Wauchula wasn't so far I would go to one of those. The comments in our lil town is, if you only have an hour lunch break, don't go to our McDonals....

I am a driver for a company that transports railroad crews. I stop in at the particular rest stop where this McDonalds is on a rather frequent basis. A few months ago I stopped using the rest room in this McDonalds because it was always filthy.

Well, today I followed the crew into the restaurant and went to the rest room as they ordered their food. This time, at least for the stall I went into it was clean. However, when I came out and tried to wash my hands, I pushed on the container for soap and it fell apart and into the sink. There was no soap in the container. I thought, if there is no soap for the customers to use after using the restroom what are the employees using?

The restroom at this particular McDonalds is a consistent problem and someone needs to address it. Especially when the employee's are not likely using soap either before handling the food.

I heard a gentleman try to order a yogurt parfait. As I was watching I was surprised at the lack of response from the employee behind the counter. She did not smile or nod her head. She just stood there. The customer again try to order in a pleasant manner. The girl continued to ignore him. At that moment, a manager stepped forward from the grill and said "good morning" back to the customer. He said that he would say the greeting for her since she wouldn't.

I have forever lost any respect for McDonald's Resteraunts, especially the Franchise in Oro Valley, Arizona.

I was a very big lover of McDonald's but I had a very bad customer experience with McDonald's Egypt. They announced that there is a promotion as follows : By purchasing an upsized combo you will grant a Free Cinema ticket when purchasing another one. We picked one from the listed cinemas and when we went there they informed us that this in only valid for certain movies which have been produced by a certain movie production company. The Arabic company for production--and we didn't get the ticket, I don't mind at all but this is not mentioned by any mean anywhere on the ticket or on the promotion flyer.

This is unprofessional and to launch untrue or fake proposals it is not matching with a reputable well know place like McDonald's. I want to express my anger and dissatisfaction towards what happened and I am expecting your support. I will be waiting for your feedback to act accordingly. Your assistance is highly appreciated

This goes to all McDonalds on the Westside of City of Madera. The problem is that they could never get the order right! Every single time we drive thru or walk-in and order our food we're always correcting them. Could it be that these employees are not getting enough proper training? Doesn't seem like it. And on a separate case, I love to order desserts like choc cookies. Everytime I order it, they always say they don't have any and they don't put an effort to make some but other cities(Fresno) were always kind to make some with no problem. I keep telling them, if it's on the menu, you need to have them ready at all times! Correct?! Why is this so difficult to do? Are kids these days getting so LAZY?!

It is now April 29th. They have advertised the Shamrock Shake on the drive-through since Saint Patrick's Day. I have tried to order this shake several times, only to be told it was a promotion that has now ended. I mentioned to the assistant manager, and he said they would take it down. That was two weeks ago. McDonald's continues to mislead the public that they offer this product. They do not care at this location, and they will never take this sign down. I figure if they are that adamant about leaving the sign on their drive-through menu, they should honor it and not continue to mislead the public.

This morning, I ordered a sausage biscuit while on my way to work. However, I saved my meal to eat only when I got to work. Unfortunately, when I did get to work, I come to find that there wasn't sausage on the sausage biscuit that I've ordered. My work is about 30 minutes away, so it didn't pay to go all the way back there. The workers at this particular restaurant don't greet their customers at all. They practically shove your food in your hand. I understand that maybe they are trying to get you fast service, but fast service isn't imperative if the order isn't correct. I was totally disgusted by this matter. They need to pay attention and maintain professionalism.

When I've had a Big Mac Attack, I've always ordered it no onion, sometimes extra sauce! I don't remember being charged extra in the past. Last week, I ordered the "usual" BM with an order of fries. I thought the total was a little high so I looked at the receipt. They charged me 60 cents for the extra sauce! $.60 for an extra squirt of sauce? I called the franchise owner's office that was on the receipt. They politely told me that there is an extra charge for anything "extra" added to the sandwich!

I didn't get much of a response from McDonalds Corp, just the usual "We'll look into it" email. I went to a different McD restaurant to see if they did the same. I bought two Mac Wraps, no onion, extra sauce and two fries. They charged 98 cents ($.49 each wrap)! This seems to be a bit high to me for an extra squirt of sauce, and what, no discount for the no onions? Also, there is nothing on the menu that mentions anything about an extra charge for adding anything to a sandwich! I generally grab fastfood 3 to 4 times per week. I guess Burger King, Jack in the Box, Carl's, etc. will be getting my dollars. Maybe I'll give McDonald's a try in a year or two and see if they pull their heads out.

I went to this McDonald's over the lunch hour via the drive-through. I placed an order for one chocolate milkshake. I went to the window and paid for the milkshake. After waiting approx. 5-6 minutes, a McDonald employee came to the window and informed me that the chocolate milkshake maker wasn't working and would I like a different kind of milkshake. I informed her that I would not and that I would just take my money back and be on my way.

She left the window, and after about another two minutes, a different woman came to the window, did some things with the register, then printed out a small register receipt, gave it to me and told me to sign it and put down my phone number before they would refund my money. I told the lady, politely, "No thanks, I just want my money back. " She became insistent almost immediately, telling me she couldn't give me my money back until I signed the slip and gave them my phone number.

At this point, I told her absolutely not, that I did not have to give them personal information to get my money back. She dug her heels in and said I had to do it, that this was their policy. I told her this was not Communist China, and that I wasn't going to give her my name and phone number to get my money back for a product they advertised for sale, but then were unable to supply to me. I told her that if she didn't give me my money back, I was going to call the police. At some point, in all this I scribbled an illegible name and phone number on the slip and again asked for my money. She told me to pull around and come inside. (I felt bad for the people behind me because they had to wait in line a good 8-9 minutes because of this.)

I pulled around and went inside. Now this employee had a "superior" of some sort with her. The "superior" told me also it was their policy. The first employee chimed in that if this was Walmart, I would have to do the same. I told her this wasn't Walmart, that I had not purchased an item and then returned it, and that at Walmart, I've never had to supply my phone number to return something. Again, I wasn't returning anything, I never received the product in the first place! I asked the first employee, since she was becoming increasingly defiant and uppity, why they wanted my phone number. She stumbled a little and then said, "Well, because we would want to call you and see how you are". What? I told her I didn't want them to call me and that I wanted my money back.

At this point, the "superior" employee told the first employee "Why don't you just give her the money back", at which point the first employee stood there, gripping the $2.25, clearly not wanting to "give in". Finally, hesitantly and clearly annoyed, she extended her tightly clenched hand maybe an inch more in my direction, not really offering the money back to me but still thinking about what else she could do to "win" this battle that was so important to her. At that point, I took the money from her grasp and walked out. The "superior" employee extended a "have a nice day" as I exited.

I went to the local McDonald's as we frequently do from Sun Coast Hospital ER. I was riding my motorcycle this day and went through the drive through as the dining room was closed. The person could not hear my order so I pulled up to the window and was told by the manager that I needed to go through the drive in. I said I was but was told I needed to give my order over the intercom.

All this was while he had the headset on his head. I then went to pick up my order and pulled up to the window, parked and got off the bike so I could pay and put the order on the bike. I was told I had to get back in my vehicle. I said are you kidding? I can't drive with food on my lap and I have to pay. I was told we don't accept walk ups. I could not believe what I was hearing. I told the manager that his service was horrible and that we frequently ordered from them but I did not know if we would in the future. The manager just laughed in my face and said whatever. Judging from the complaints to this site it just seems McDonald's has too much business and doesn't need ours.

Actually this has happened in all of the McDonald's Restaurants I have been to (at least 4 different locations here in Central FL). I really have a beef with McDonald's and the cash register girl/guy handling money and then turning around to handle food too! This is so nasty! Why don't you have certain ones only take orders and check out customers, so there is no cross contamination associated with handling of money then handling food/cups/ice cream cones? Being a nurse, I know just how unsanitary this is.

Just think of all of the places the money has been: the floor, peoples hand's, people's pockets who have not washed their hands after using the restroom. This is a vicious cycle of germs. Also, please put paper towels back in the restrooms so people have the privilege of washing their hands and then have a paper towel to pull the door open with when leaving. In the past, I have turned around and walked out the door because of these issues. But I guess you, McDonald's, have plenty of customers that you don't have to worry with satisfying people's real complaints. The cashier should never handle money and food too unless she/he can wash their hands in between and that would take too long to do. Please handle this matter!

I walked into the above McDonald's last night after 7:00 pm to find a crowd of customers waiting for food and to place their orders. They were not waiting in lines, they were just crowded around the register. When I finally got to the register, a customer standing next to me asked me if I was on line and when I said yes, he accused me of jumping in front of him when all I did was be on the right side of the counter in front of the right register at the right time.

We got into it a little bit, but then we both started offering the other person, the next place in line trying to be nice to each other. When the cashier finally spoke, he said instead of "y'all" standing there, arguing can one of "y'all" place your order? Well of course, I had to tell him that the confusion was his fault because the lines at the counter were unorganized and they should have the customers waiting patiently in an organized fashion and not all over the place.

Well of course, he started arguing with me until the customer that I was arguing with left and I left behind him. I told the person at the register he just lost 2 customers. He then said to me, 'so go on then' and walked away. When I asked for a manager, the other person behind the counter told me that was the manager. I just could not believe that. Also, the bathrooms are a filthy mess.

After waiting in the drive-thru for around 15 minutes, I paid for my food. While I was trying to put my change back in my wallet, the employee was shoving the food into my car window saying sir, sir and sir. I informed him that he could wait like he made me. When I looked in the bag and saw that the order was wrong, I tossed it back on the drive-thru shelf. This is when your assistant manager came over and informed me that he would not serve me because I was being rude. I asked for his business card and he refused to give me one. After waiting for another 5 minutes, I got the refund and was told that if I ever throw food at an employee again, he would call the police.

When I informed him I did not throw food at anyone, he informed me that he would rewind the surveillance tape for his manager. I would like to see this tape in the presence of the store manager and he can point out where I threw the food. After asking again for his name and a phone number, he bulked at giving me one. Finally, I got his name and the number to the manager. As I was calling the manager, I was told to leave the property or he was going to call the police.

You made me wait, you got the order wrong, you refused me service, you accuse me of throwing food which, clearly the tape will show the food being tossed on the counter and threatened with having the police called. I tried to talk to a full manager and I was told to leave or again threatened with police action. I find it disturbing that when you tell them of the rude and incompetent service, they threaten to call the police.

I am 43 years and worked at the McDonald's on Missouri in West Memphis when I was 16 years old. I went through 2 people in the drive-thru on March 28, 2010 about 7:00 pm. No one said thank you, have a nice night, would you like fries with that. My food was cold and my medium fry was actually or maybe a small one. I will not be back at that McDonald's again.

I have been there 4 times this month and I repeated my order twice and they still messed up. When I was inside to place an order, they just looked at me and started talking to their friends. I almost turned around and walked out. The customer behind me was getting the same treatment. Thank you for your time.

I have been there 4 times this month and I repeat my order twice and they still mess up when I was inside to places and order, they just looked at me and start talking to their friends. I almost turn around and walked out the customer behind me, was getting the same treatment. Thank you for your time.

I am at the corner McDonalds off the G,R,V subway station near 94th St. and 59th Ave.I go in and order 2 Fish Fillets and when I get back home, the buns are hard as rock and the fish is cold. Just because you have a special promotion doesn't mean you can make 6-8 boxes of the sandwiches and leave them to cool and become inedible. You are not treating the customers right and being very lazy about it. "Fast Food" means you make it fast on the spot, no? I never knew McDonalds made food and leaves it there for a prolonged time to sell to its victims. This is quite distasteful and disrespectful. We pay for what is expected and receive something far below par. You can see the black char on the inside of the buns and the cheese is solidified and looks like plastic. Do you want me to get sick or lose my appetite on purpose? Please remedy this and do your job properly.

There are so many, but I can't remember them all. But today took the cake. I use the drive-thru mostly. Every time I tried to order my Large Original Ice coffee without sugar, I got it with sugar. So today, I thought I would be smart and go inside to order it. I told the girl 3 times "No sugar." There was a young man helping her put the order in. He even made the ice coffee himself. I was so excited to get it right. Well, I got back to the shop to put Splenda in it, and I decided to taste it first. Lo and behold, he put sugar in it. This has happened to me no less that 10 times.

Another order they have a problem with is sausage, egg and cheese biscuit. A couple of times they have given me sausage and biscuit only. Where is the communication breakdown coming from? Does anybody care about their job anymore? When I was a teenager, I used to work the window at Roadrunner and the reason I was on the window is because I had a 99% rate at getting the order right. I am not the only one in this office who can't seem to get what we ordered. When I go to Jack in the Box, I never get a wrong order, never. I am just sick and tired of the service.

I was at the McDonald's in Hollywood by the Chinese Theatre on March 5th around the hours of seven thirty in the evening. The food was good and the cashier was friendly and helpful. In spite of this, what was unpleasant and what I consider both a bad and ridiculous policy is their rule that you can stay for only 30 minutes (who knows, the sign on the wall just asked for us to leave before thirty minutes), which gives the security officer power to boot anyone out whom he pleases after thirty minutes is up. Even though he lets his friend, he is palling around with stay there longer than this (I walked back almost 90 minutes later and the guy was still there in his quiet corner, maybe he is a law enforcement, but I doubt this since he is too young, too small and not dressed for the occasion, i.e., in a uniform. I highly doubt he is undercover).

I believe that even though this policy is written on a placard on the wall, it cannot actually be legally enforced (there was no code stating so) because if it was legal, it would have listed the code that states so, unless it is a private property sort of thing. I just have the security guy make it appear that it can be and use his strong will to make it so. Plus, I believe this rule was created to not only drive out the homeless from the store that panhandle in the area, but to also prevent them from camping in the store. It might be nice for some of us who do not want to have to deal with being approached by aggressive panhandlers, but I was there acting all "student-ly" using my laptop to gather information online via my wireless, not the restaurant's WiFi connection.

First off, there were still plenty of seats for the new guests who were arriving. Second, it had been raining outside and was still raining well when I was booted. Third, the security guy hovered over my left shoulder after I did not immediately leave. So I asked him if he was going to do that the whole time until I left and he did not say anything. I then stated I did not want to have to touch him to get to my backpack that was in the chair next to him since he was standing too close in order to do that without at least a brush up. Fourth, he allowed this other guy to stay there over the thirty minute allotment. I stated I would be filing a complaint and they both thought it was hilarious. So fifth, he acted nice and professional at times, but finally his true colors came out. He then talked to the customers to them to try and convince them that he was right. He also emailed someone on his PDA.

What is troubling about this is a snide remark I heard both he and his "friend" in black state that could have been directed at myself prior to this whole incident. What is most troubling was what appeared to be people following n=me around after this incident, even though I was behaving like a decent and good citizen. I figured this out by backtracking in elevators and streets and seeing these same people try to backtrack as well. I figured that he was communicating with someone and once I sensed something was up, I tested it and was able to confirm my suspicions. So McDonald's needs to seriously think about what they want with this rule or perhaps I should say, whomever this location is franchised to if it does not belong to the corporation per se.

We had a car with 3 children who we ordered 3 Happy meals with nuggets,fries and burgers. When we got away from there and parked up, everything we had to eat was stone cold. There were very few fries and the burger we just binned. In all the time we have visited, we were disgusted with the whole meals.

I am a Franklin College student in Franklin, IN. I go to McDonalds very rarely now because of the treatment I was given there on 3/3/10. I ordered a combo meal and received a sandwich which was rare as meat can get and also my fries were half filled up. It ticked me off so much I counted the fries in the carton. There were 21 fries and none of them were hot or even warm. This is ridiculous!

I work hard for everything that I have and when I pay for a service, I want that service my way at least I want it hot and cooked and a half way quantity that I deserve.

I was going through the drive thru and made my order which was four fish filet, two large fries and small coke. The bill came up to $12.38 which I paid and asked for extra ketchup. They gave me five ketchup packets already, anyhow, I wanted more ketchup which Kareema, the window lady, refused to give me any more saying that she already gave me enough. So again, I asked but she declined.

I went to talk with the manager who was called Donald ** the general manager. I asked Donald if there was any policy against extra ketchup, he said no, there is none and if they want, they can give more ketchup. He also took the side of his employee and said do whatever you want, so I returned the food and kept a receipt. It's not the ketchup but the principle of it. I felt I was discriminated against and humiliated that I had to talk to them about this while their customers are right next to us listening in and, Kareema walking around laughing and telling all her buddies how funny it is that I am complaining about ketchup.

Lava hot coffee. It's unsafe to drink or handle.

I have a couple of complaints about this McDonalds. First off, most of the people that works there are very rude and very rarely I get a "Thank You" or even a smile from the employees. This was over two months of going there, making trips from Rapid City to Omaha. This is by far the rudest and most unenjoyable to take a family.

My second concern is the way the managers treat their employees, it is no wonder that the personnel at that location are less than pleasant. Cecilia (Assistant Manager) who was left in charge, while the manager (Rob) was out of town, has been going out of her way to harass employees. One in particular is Kelli C. Cecilia has given Kelli extra lists of tasks to complete, cutting her hours, lying and being verbally rude and abusive. Kelli has been a dedicated McDonalds' employee for the last five years.

Kelli has just graduated from massage therapy school, and is starting her own business. This is done while maintaining her employment with McDonalds, but this is being made more difficult when the Manager (Rob) and the Assistant Manager (Cecilia) have both been heard saying negative comments about Kelli and her staring a second career. Kelli is to be admired, she raises three daughters by herself, she now has two jobs which is almost a necessity in this economy anymore, but instead, she is being harassed, and being made to feel very uncomfortable to try and make her quit. This is unacceptable.

Several months ago, Kelli was promoted, and accepted the additional responsibility, this included a pay raise. Kelli has seen the paperwork for her raise, but has never seen the money in her check. This is no way to run a company (franchise). Kelli has done nothing to promote this kind of behavior from her managers, except trying to make a better place for herself and family. New management should be put in place at this store, because it is obvious that they clearly do not know how to handle people or the business.

There was a long, sharp edged piece of bone that my girlfriend choked on, which almost killed her. It was the McChicken that was suppose to be boneless. She was coughing blood, and I was shocked to see that big sharp bone in the chicken. Please help. I'm very angry with this Mcdonald's and I want some answers fast! She is not feeling well, and her throat is in great pain. She is in shock and is very upset. We have been loyal customers of McDonald's for along time. We are going to think twice on ever stepping into another McDonald's again.

I went into this McDonald's restaurant and went to use the restroom before I made my purchase. I was greeted by a heavy set African American employee at the restroom entrance. He asked me to see my receipt. I explained to him that I did not have a receipt yet because I needed to use the restroom before I made my purchase. He rudely told me that I had to get in line and make a purchase and get the receipt before he would allow me access. I walked away angrily got into line and finally made my way up to cashier and made $1 purchase when I was actually going to buy more. I then presented my receipt to the employee who looked at the receipt and rolled his eyes. I asked him what's the matter and asked him if I was expected to make a bigger purchase. He rolled his eyes again and pointed to the restroom.

Well, I can through to get my morning meal, and met the most awful woman. She was not only rude to me, but I overheard her talking to an employee like garbage. I can honestly say, I will no longer eat at such an unfriendly establishment. I will take my business to a more family oriented business.

I ordered scramble egg and sausage from either platter breakfast. Alecea was taking my order and said to give her the name. There are only two platters and I said give me big or deluxe, but either way all I want are the egg and sausage. No pan cakes, nothing else. Confused, she told me to look up the name on menu.

At that point customer in back got in my face, telling and insisting her order be taken instead since, according to her, I needed to figure out what I wanted. When I told her she would have to wait her turn, she told me she was going to beat my (expletive), called me a skinny (expletive), grabbed my food and threw it across the restaurant. The manager, named Judeth, watched it all as did Alecea. They did nothing as I asked for them to call police. The lady and her son continued to harass me. Again, manager not Alecia did nothing. I left freaked out and on nervous edge. Food not enjoyed, to say the least. I could have been stabbed and no one at McDonald's would have done a thing.

My husband brought me a sausage biscuit for a Saturday morning treat. As I was eating my biscuit I began to chock! My husband then saw I was having trouble, so he did a Heimlich to me and out came a piece of the biscuit with a long plastic which had been melted into the biscuit doe. I thought I was going to die. The manager offered me free food. This is awful and unsafe to serve to the public! I almost choked to death!

I went to get a chicken nugget happy meal, with chocolate milk for my son. This was the only thing I was ordering and according to the sign, it should be $3.59 before tax. On the sign at the drive-thru, the options for a drink on the happy meals is milk, chocolate milk, apple juice or soda. When I got my receipt, it showed that the subtotal was $3.79, 20 cents more expensive that what was on the sign. I brought this to the attention of the person working the window and she got the manager. I told the manager that I was overcharged and she looked at my receipt and said, "You only got overcharged 3 or 4 cents." My response, "If you could do math you would see I was overcharged 20 cents." The manager's rebuttal, "The sign says prices may vary." I then told her she should change the sign.

She then walked off with my receipt, gave the receipt to the girl working the window. She came over, gave me my receipt and walked away. I was so mad that when I got home, I went onto McDonald's website and called to complain. A day or so later, I got a phone call from the owner (Phyllis G). She wanted to address the issue of me being overcharged and fed me the same line as the manager, "It clearly states on the sign that prices may vary." I had to inform her of how rudely I was treated and for that, she said I would be receiving something in the mail.

I got a coupon for a free medium mocha. I would have been happy with either a reimbursement of my 20 cents or given something along the lines of a happy meal, not coffee. I don't go to McDonalds for myself. I feel insulted by this. I have bought many happy meals from this location and never once thought that I might be getting over charged. I am mad that they think it is okay to overcharge because their sign says, "prices may vary." I have definitely spread the word not to go to that McDonalds.

Having no time to sit down for lunch and having little time between my flights, I went to the McDonald's at Terminal 7 LAX and ordered a fillet-o-fish meal. In general, the meal includes a fish sandwich, French fries, and a small soft drink. But I was charged for a meal and a drink. If a meal in other McDonald's includes a soda drink, the McDonald's at Terminal 7 LAX should not charge its customers for a separate drink, unless it is not a soda drink or a larger drink. I believe the McDonald's at Terminal 7 LAX has mis-advertised its food and taken advantage of its customers. I called the restaurant later and talked to someone by the name "Jennifer S.," who claimed that she was the manager of the store. She said the meal included a drink but they charged the drink separately because customers might want different kind of drinks. I told her that I did not ask for any different type or size of drink, but I was charged for a mid-size drink.

I was unable to finish the drink and threw away the rest of the soda. The server did not ask me what size of the drink I would like to have. She gave me the size she wanted to sell to me. The point is, if a meal in another location means a fish sandwich, French fries and a soda drink but it means only a fish sandwich and French fries without a drink at McDonald's at Terminal 7 LAX, I believe the McDonald's has deceived its customers. If the term "meal" means something different within the same business, they should not use the same term. McDonald's should have consistent terms for all of its products worldwide. Otherwise, they are taking advantages of their customers by playing word games, which is not only mis-advertising but also has overcharged their consumers against their will. McDonald's at Terminal 7 LAX has mis-advertised their products, overcharged their customers and violated the consumers' rights.

I love McDonald's food, but the service is awful. You have to check your order to even make sure it is right or all in there before you drive off. If you don't watch them, they will also keep your change. It is awful. We are a very small town and want to keep our store. But the way it is going that's not going to happen. People keep complaining we may not have one. I don't know if anyone else has turned them in but they need to so the problem can be corrected. It's awful service. Please look into this one in Eupora, Ms. Thank you for your time. I sat in a parking space this mooring for about 15 minutes waiting on a sausage biscuit. They had to bring it out to me. Please help.

I ordered McAngus Deluxe Meal as a late lunch. I experienced food poisoning. I started feeling ill immediately after meal. I felt tired and awful at first, experienced severe stomach cramps, fever, diarrhea, headache and nausea all night. No energy and feeling lethargic upon awakening the following morning plus upset stomach.

My wife and I visited the above mentioned McDonald's drive through to purchase a couple of mocha coffees. We placed our order, paid for the items and proceeded to wait behind a single vehicle. After about 10 minutes, we were beginning to become concerned that our order of coffee would be cold before we received it. In addition, there were other customers behind us patiently waiting. Having a lane divider in the drive through kept us pinned in the lane with little options. We kindly give a quick beep of the horn to make the McDonald's employee aware that there was a growing line.

We waited for an additional 10 minutes while the people in the vehicle in front of us began to show aggressions toward my wife and I. The situation was terrifying. At one point, the passenger in the vehicle got out of the car as if they were going to attack us! With recent news of people being robbed and even shot at various business establishments, my wife and I were absolutely terrified of what the car full of aggressive African Americans threatening to become violent would do.

After waiting an extensive 20 minutes for the single vehicle to receive their order and spoke briefly to the manager who looked out of the drive thru window at us with a condescending gesture. My wife and I proceeded forward to receive our coffee. We were told that their espresso machine is broken and they could only make one of our orders. I suggested they bring large orders out and she responded with "whatever!"

I booked a party for my daughter's birthday. There was supposed to have a hostess during the party entertaining the kids. They were supposed to give ice cream with the happy meals in which they didn't. The food was cold when they gave the food to the kids. They rushed me out before the time I paid for because they had another party booked. The manger set the alarm off during the party on purpose so I can leave. The alarm was close where there were little children was at. The manger was rude and disrespectful with unacceptable language in front of children. I asked to lower the price due to the fact they didn't give what I had paid for in the package and made me pay full price.

I work directly across the street from this location and I am there often. For the past two years, I have not been been told "thank you" once. I say "thank you" and I would expect the same in return. I am the customer. I am disappointed in Mcdonald's, however, more disappointed in basic human skills.

I went to the McDonalds in Huntington, WVA, at the drive through window at about 11:30 pm. I got two new Frappo caramel and one mocha. When I got them my order was wrong. My Frappos was both mocha, so I told the girl she said it's right I just messed up and put mocha topping on the caramel one and asked me if I still want it. I told her no. If I wanted mocha, I would have ordered one. Take it back and make it caramel. So she did and asked me to pull up and she would bring it to me. So I did. It took her 15 minutes to make the other one. Then when she came out with it she had another girl give it to me with a message for her. She told me this is the 3rd window, pointing at it with a hateful attitude. First of all this girl didn't ask me to pull to another window, then she know she messed up on my order and was gonna try to pass it out anyways. I will never go to Huntington McDonald's again. I really like to see the places to do drug testing!

You would think that in todays economy, business es would be encouraging customers & appreciating their business. This is NOT the case at the McDonalds located at Southwest Mableton, GA 30126

I was approached by a female Africian American cashier and rudely told "YOU MUST LEAVE THE RESTAURANT NOW" Shocked and mortified, I questioned her why I was being asked to leave. It was at that time that the Shift manager, a femaile Hispanic, repeated what the cashier had said. I then stated that I had been a customer at that restraunt since the week it opened & that the owner had witnessed me in his restaurant on a weekly basis. In fact, according to my accountant, I spent $547.29 at that same establishment in 2008. The Shift Manager said that it was the owner who had instructed them to remove me from the premises. Bewildered & embarrassed I told them I would leave quitely.

After apologizing profusly to my business associate, we ate our breakfast, had our meeing and purchased our gift certificates at Chick Filla. As the manager of that fine establlishement greeted us & refilled our drinks, I told him of my experience just minutes eariler at the McDonalds. His repsonse was... "that may be why McDonalds sales are down this year..., they seem to have forgotten the importance of customer service.

Spend your money were you are appreciated!!!!!!!!!!!!!!!

I ordered two qt lb w/cheese meals. After taking a bite out of one the pickles tasted like chemicals or cleaning fluid.. I could not eat the burger. My mom didn't eat hers either. Also i ordered a meal and was charged extra for the drinks.

i went to the east orange mc donalds about 10am on 12/5/09. i waited in line. when i got to register for girl to take my order, which is a large coffee that i purchase everymorning, and evening before i go to night job. At least 3 years, this is a daily practice. most of the time the morning staff will see me coming in, and have my coffee ready, with cream and sugar as i like. sometimes at night the same staff that is there during day already know i want a large coffee. Anyway, i'm at the register when cashier asked me what i wanted. i put 2 dollars in front of her and said my usual. large coffee-1.92. she said medium or large, i said large. the day manager was serving a customer right next to cashier. the cashier got an attitude, called me a punk and an old ass, then threw my money on counter and said she is noy gonna serve me. now i'm getting angry, so i ask the manager right next to cashier that won't serve me, aren't you gonna say anything to her. the manager never looked up, or answered me and totally ignored me.

i asked several times, no response. the cashier was cursing and threatening me, so by now i'm just as mad. i now ask the manager 3 times for the number to file a complaint against her, and cashier. first she gave me wrong number with too many numbers, and i said i want the real number. it was a 201 number, but not mc donalds. so now i'm saying to manager, you see me everyday twice a day, what's the problem. then i asked her why would she let her employee, treat a customer which was me, curse, refuse to serve me, and still continue with threats. i told her she should have been repremanded her. finally the manager told the girl to go into back.

now i'm upset, and manager starts being nasty, so i responded to her. first of all, i asked her why no complaint number was listed anywhere in store, no response by her. i then said what is wrong with you, being manager and not saying anything to her employee. no responce by her. next thing i know, she said she is calling east orange police, i said good, i will wait for them outside, and also call them. i spoke to dispatcher at station, who told me i can come and file a complaint mon-fri. now here come the police, 2 cars, and i said good, i have your dispatcher on phone now. we ended our call, so i could talk to police a little, before they went inside to talk to them. now im standing in lobby, watching police talking to both employee and manager, so i opened the door to make sure they didn't lie. by now theres about 4 employees, then police took them out of my sight and hearing range. im still in lobby with door open. cops started walking towards me, when i heard some black girl on 3rd register say she is nasty like that everyday.

first of all, i don't know her, never asked her to serve me, and shouldn't have said anything. obviously it was a entire different staff, maybe cause the weekend. the only one i knew was manager. as i said earlier, everyday on way to work, about 8am i stop and get coffee. all the staff know how i like it, or it's done when i come in. and i do same thing at 10pm on way to night job, for past 3 years. all that staff yesterday, but the manager and cashier who would'nt serve me, i really never saw before. moving on, after remark by cashier saying i'm nasty like this all the time is a lie. ask any day staff, i guess not the ones on wknd, i have never been nasty. bottom line i came there daily twice and spent my money for years, i should not have been treated or talked to disrespectfully by cashier period, especially when manager was right next to us. cops came back out, we walked outside, then told me manager said i can't come here anymore. fine, no biggie. it was convenient cause i work at hospital up street.

I then asked police how can she do that, and why did you talk to 4 people which only 2 were involved without me hearing, and me getting chance to fully explain my side. they said they did here me. no not all, before they walked away from me and went inside. i have no idea what staff said or lied about. even told police manager gave me a bogus phone number twice to file complaint. then i said your dispatcher just told me to come in monday to file a complaint. The big black cop said no that's wrong info, then the little white cop who was very nasty, told me go look up on internet. i just got in my car and left. bottom line there's 2 more mc donalds, 1 in orange, and 1 in newark not far away, so i will just go there. which i shouldn't, but i'm not gonna stand for anybody threatening me, cursing at me, calling me names and nothing is said or done by manager, after being loyal customer for years.

I went in to the store to order something and I was waiting for my order and I over heard a manager yelling at a crew person. she was very unperfencel. In all the McDonalds i never experence this at all. I was very unconfertable and uncalled for and i will not be back at that McDonalds.

everytime i go to any of the mcdonals wiether it be california resturants or out of state i'm told when i ask that there is no salad shakers and they was never heard of which is a lie i use to buy them two to three times a day when i lived in miami and when i moved back to stockton california i use to purchase them at the wilson way mcdonalds and alot of customers would love to have the salad shakers again they are healthy and darn good so can we please have the salad shakers back again they beat ot alot of the hassel of the big bulky salad tray kinda stuff you get at some of your competitors resturants bring back the salad shakers. thank you.

I work with two special needs indivuduals and on saturday november 29, 2009 we went to the santa claus parade in amherstburg and went to Mcdonalds for dinner after waiting in line for about 20 minutes we finally got our food and several hours lster got woken up with food poisoning. at first i thought it was the flu but i called the people i work for and both indivuals i work with were sick too and we all had big macs. I am not impresssed and will never eat there again

Too often when I order food from there the order is missing items, like the ham in the egg mcmuffin, or the hot cakes in the big breakfast, (with hot cakes), you usually get the syrup only. You almost have to stand there and open your order to see if you got what you paid for. The actual address for this McDonalds is on rte. 9, but it's in the same lot that WalMart is at Otis street, Northboro. I've talked to other people who are having the same problems there, just a total lack of quality service.

This is what transpired: I asked for Hot water, one cashier said to talk to the manager. When I could not get the managers attention, I asked another staff who stated they did not have hot water to give, so I said forget about the hot water. Then my brother had asked for Mayonnaise and they told him they did not have mayonnaise so my brother thought that was silly, so he asked for the manager. The that faced him claimed to be the franchise owner. My brother had a discussion with him but did not get what he asked for. That same was standing watching us closely as if we are going to steal something.

Then my granddaughter wanted butter, so I went up to him and said "I want butter and I know this time you have some" He answered you say "please" then I said "No" then he said, "your not getting it go sit down and I said "no, I am not sitting down just because you said so, I am not your kid that you have tell me what to do". I paid for my food and I want what I asked for". He said "if your mother taught you good manner you will not be acting the way you are". And of course this went on at the end he did not give me the butter.

Then my grandson reminded me of his orange juice, once again I went to the that is still watching us. He stated that his not giving me my orange juice did not even bother to look at the receipt. I said I paid for it and I want it. He said not until I said "PLEASE". So I took the orange juice that was supposed to be for the customer which the customer felt sorry for me. Another customer told him that he should not have what he did and told her "none of her business". He humiliated me.

I have heard that McDonald have good and strict customer service training and before you can be one of the franchise owner, one has to go through schooling of some sort. I was humiliated from other customer and my grandkids. I called the customer hot line #818 292 8595 and left numerous messages and I still have not received a reply.

after i paid for my food i looked at my reciept to notice i was charged 80c extra per milkshake. i was not told at the time of ordering that milkshakes were extra and was very upset by this. i brought it to the attention of the staff member and was told milkshakes were always extra. this is was not to my satisfaction and i will not be returning any time soon as staff were not pleasant about this matter.

I watched an elderly lady as I stood in line ask to use the bathroom. The line was long. They told her she had to purchase something first. the line was too long. the lady really had to go. They did not care and that elderly lady stood there and wet herself. She could not hold it. I have never witnessed such discurteous and bad customer service from any Mcdonalds but this one. I understand the need to want to keep there bathrooms decent but How can you refuse someone that clearly has a basic need.

The woman urinated on the floor because she was refused the right to a public restroom, she stood there humiliated, and I was angry that she was treated that way. Now here there is urine on the floor and a person came through and walked right in it. Talk about contamination. What a hazard until they could clean it up.

I dont understand the treatment. Is there not a law that prevents something like this. I am tired of seeing human beings denied such a basic right. Its not the first time I have seen this go on.

I placed an order for a set of McGriddles & 2 small coffees (I usually visit this location at least 3x's a week not including weekends.) Today 11/24/09 there was a new employee working the counter. When she totaled my order she had charged me regular price for the small coffees. I questioned her as to why more for the coffees today because the small coffees are $1.00 each. She replied by saying "you have to ask for the $1.00 coffee otherwise otherwise you pay for the regular price.

Now answer this for me. Since when does a consumer want to pay more for a product that is being advertised for less. I have been charged the special price no matter what time of the day or day of the week it is since this promotion started without having to ask for the $1.00 coffee promotion. This person was not very happy about changing the price but she did it anyway.

Also when she gave me the coffee they were not marked on the outside because they are prepared differently. I asked her which one was which and she told me to open them and look for myself. I would like some type of reply because I enjoy [this] franchise and would hate to leave and go somewhere else.

Anytime my husband or I get food at this McDonalds it is terrible. I just got a fish sandwich and when I got home it was refried to a crisp...looks like it's been fried several times. the edges were hard, they were unedible. Very poor quality of food at night. The Buns of the sandwich were stuck to the carton and I had to peel them off. This is not the first time this has happened. I gave them another chance but won't again. I feel someone should be monitoring the quality of food this McDonalds sells. I don't like wasting my money on food I can't eat!

My family and myself stopped in McDonalds for dinner before my son's football practice. We arrived at 5:01 pm they were busy, we ordered a rather large order to eat as a dine-in. When the cashier took my order u could tell that she was upset and frustrated because she was slamming things and just plain had a bad attitude. 15 mins after placing our order we were still waiting on our order so i questioned the girl at the register on why were people that ordered food after me getting there food and we werent she replied what did u order and went to tell whomever was expiditing orders that she needed my order and the lady said it must have been erased. 10 mins later still no food so i asked to speak to a manager and she said he is busy that i would need call back in a few hours and talk to him. Finally after almost a half hour waiting on our food they put my food in a bag and set it on the counter, no apology for the wait no have a nice day no nothing. Well i checked my bag and they didnt give me my fries,so as i am standing there waiting for someone to acknowledge me the manager come out in the dinig room so i start to explain to him what has happened and he says what r u waiting on now and went back to get my fries. As i am waiting on my fries i made the comment to my son im sorry u r not gonna be able to eat ur food while it hot because of his football practice and the girl at the counter says DO U NEED SOMETHING ELSE, in a real hateful and snotty tone. Now i go to this McDonalds quite often and i am very disappointed in the manner in which they treated me after waiting all that time for a dine in order and my son not having time to eat his dinner. No apology no have a good day no nothing not even from a manager.

I visited McDonalds on Sunday morning around 10:30 on 11/08 to purchase a cup of coffee through the drive thru window. On the left side of the drive thru is the menu board with the cost of a small coffee at $1.06 and on the right there was a large sign placed in the ground stating 12 oz coffee $1.00 all day al a carte (which is all I purchased). NJ state tax is $.07 on a dollar which should have made the cost $1.07, however, they would not honor the cost of $1.00 on the sign. The cashier and Manager insisted I pay $1.13 - which is $1.06(small coffe plus $.07 for sales tax. I argued about the sign and got no where. I've contacted there customer service center and was told someone would contact me, however, I still have not received a call or an apology. That is false advertising because I went to another McDonalds in another town and they had the same sign and honored the $1.00 cost. Everytime I visit McDonalds they mess up my order and I'm only ordering coffee. My complaints to customer service are never responded to.

for starters it took over 15min for me to get only get a mc chicken vaule meal with a hi-c. But once i get up to the window they handed me my order and i drove home. once i got home i opened the bag to find my fries upside down spilled everywhere, these frie where old and over cooked, then i open ma sandwich to find the buns adjacent to each other pretty much. And i jus dont appreciate my order beinging taken care of the way it was. This is not the first occurence, i have been there atleast 2 other times and one of ma orders was completely different from this one. it was a sloppy made big mac. i just feel that the service and the quality of the food is the poorest i have seen from this mcdonalds.

I am very disturbed by the way I am treated every time I go into the McDonalds on Merrick Rd in Freeport, NY.

Just to let you know, this McDonalds in Freeport is very bias and do not treat their white customers humanly.

I then told her, "No. I will wait here for my drink." She then gave me another dirty look, then partially closed the window and said, "He's holding up my line." Someone who looked like a shift leader came to her & she tells him something.

He came to the window & said, "Sir could you pull your car up and I will bring you your drink?" I then said, "I'll wait right here." He said, "But I have to walk all the way over there to get your drink." I said, "OK, I'll wait."
He rolled his eyes, then closed the window, went & got my drink, handed it to the girl and she gave it to me with the lid insecure & she said w/sarcasm, "Have a nice day sir!" I said thanks, secured my lid & left. All that because of their mistake. Really, you can have a full discussion with 2 people about ice in a drink, but you couldn't just go pour the drink out and fill it without ice? This was one of my worst experiences at a McDonald's because the solution was so simple. Yet, they instead want to treat me like I'm an inconvenience after they take my money. Bad business. I will definitely not go to this McDonald's again and I advise anyone reading this to not go either. If they treat me this bad over something so small, imagine what will happen if you add an apple pie to your order!

Maybe it's because I was a different color than they were, but God forbid anyone talk about racism any more.

Garbage is everywhere at McDonald's Merryland branch Heliopolis, a dealer comes daily at 12AM with a bunch of beggars and a donkey! To recycle plastics taking what they need and throwing the rest in the street!!!! Delivery boys' attitude is unacceptable they drive along the pavement where we r supposed to walk in peace!!!! Cats and rats everywhere!!!!

The smell is terrible as McDonald's is inside a building, the entrance of the building stinks 24/7 Employees e rude to tenants (ladies r harrassed verbally at the building several times) Uniforms of employees r filthy!!! Please take an action ASAP!!!!

On October 11, 2009, I stopped at McDonalds to get breakfast for my family. Once arriving home, I realize that I paid for, but fid not receive my entire order. Upon calling the resturant all they would offer is for me to come & receive the rest of my order - causing me more time. That was not sufficient since I had paid with a credit card.

On a Friday mid-morning my retired wife and I ordered breakfast; our drinks of choice were water and a diet drink.

The invoice reflected a charge of $.25 for a small cup of water.

I looked on the menu boards; there was no mention of charging for water or listing water in the beverage area.

I complained to the manager on the way out, and he agreed that water was not posted on the menu board, and McDonalds did not tell us that there was a charge for the water when they took our order. He gladly refunded my quarter; I thanked him and added that McDonalds needs to stop the deceptive practive of charging for something that is not listed are being told that there is a charge.

I felt conned into buying the burgers especially as the advertisment on tv said you enter the UNIQUE code on the angus burger box to have a to win. I am were disapointed with McDonald's, in my oppinion they are not always honest or trustworthy.

I went thru and asked for a big mac and a lg fry no salt, nothing more, i got my order, big mac was fine, Fries were not salted but super cold, and old and very tiny pieces of fries, like fry chips, i drove back around and the drive thru girl was flirting with the car waiting for food and 2 cars beside that, laughing and giggling, i couldnt hear what they were talking about and didnt care, only that it was very annoying when I was trying to get my order corrected. I waited 4 more minutes while the big bac is obviously now getting cold, i get to the window and i tell her the fries are stone cold and OLD and she takes em, comes back 20 sec later with hotter fries no salt, when i get home i see they are the same tiny pieces of fries, most pieces less than half an inch, only microwaved at best, i was so *** ****** *** with the poor service and worse product ive had from mcdonalds in a long time. Is it too much to ask for to get an employee to give a crap about the customer anymore? There was no receipt in or stapled to my bag which further ****** me off, maybe its becaues it was late and no one on that shift gives 2 cents about a damn thing, but it sucks when you pay close to 6 bucks and have to get such poor product and even worse service. But the non apology, along with the obvious microwave fix I received was unforgiving. Its late and im doing this to let you know, I could care less if you try to fix it, Id rather eat glass than go through another experience like that

When I drove up to the local Stroudsburg PA McDonalds on 10/5/2009 located on lower Main Street at approximately 11:50PM EST, I noticed there drive thru menu board contained an advertisement for a free coke glass when you purchase a large extra value meal. So at the drive up I ordered to purchase 2 large extra value meals, drinks and dessert with total cost being $17.78.

Neither the Drive Thru In-take Ordering Clerk and Order Payment window clerk who confirmed my order did not indicate that McD's was out of stock of the coke glasses. It was only when I got to the pickup window was I informed that McD's free coke glasses were out of stock and not available and that the promotion is over. I immediately registered my complaint to the attending clerk at that window of the false advertising on the McD's Menu Board. The clerk agreed me and she urged and informed me to call the local McD's admin office and complain.

So I did just that the next day and I spoke with a manager who advised that there is language on the McD's Menu Board that says the coke glass promotion is "while supplies last". However I responded indicating that I as a patron cannot visually or clearly see that small print on Menu board for the coke glass promotion while sitting in my car at the Drive Thru due to the distance between the car and the Menu Board. The free coke glass with extra value meal is in large print and clearly visible but the fine print is not visible.

The local manager offered 2 free sandwiches as a substitute for the inconvenience and because I felt that I was duped into buying the meals for the free glasses. But I want my free coke glasses, or full refund of my purchase instead plus maximum damages allowed by law for McD's false promotional advertisement scheme for a free coke glass with the purchase of a large extra value meal.

on friday october 2nd at 630pm i was in the drive thru at oakwood mcdonalds ordering a large coffey with 4 creams put in and a large vanilla capachino. when we pulled to the first window to pay as instructed, I was told the order came to $7.83, coffey $1.75 that means the cappachino was $6.08 but sence I had never bought capachino there befor I thought, ok, and I paid for it for my daughter who was waiting at a football game for me,

when i pulled to the next window they handed me a drink carrier with 3 large drinks, when i asked what they were because I had only ordered 2 drinks, the manager got very frustrated and insured me thats what I ordered, but she reluctantly refunded $1.75 for the extra coffey i never ordered,

after pulling away from the window i stoped in the parking lot to open my large coffey with 4 creams to start drinking it when i crasped the lid it started to overflow from the cup, so holding the cup forward past my legs i pulled the lid completly off and the cup was so full to the very rim, it spilled out of the cup onto my hands and being very hot of corse i jerked a little but it was to late the coffey had already spilled on my hand, my pants burning my legs and all over the seat of my S.U.V.

so i deceided to go back in and get napkins which they dont like because you didnt order a burger, not that they put a napkin in the bag for you, you have to ask for one in the bag, and i told the very rude manager that they shouldnt fill the cups past the full mark on the cups, she said well mabey you should learn to open a cup the rite way and asked if i wanted her to diminstrate, by this time i was so angry i just asked for my money back and told her i wouldnt be back to this pigstie place ever again, her reply, well thats fine we dont need your buisness we have thousands of costomers a day why do we need you,

people like this should not be working there or anywhere for that matter they need to just sit at home on there very large butts and continue to spunge off the american public and never be allowed to be in charge of anything, i had my girlfriend who is a student nurse take care of my burns and as for the S.U.V. well it has to be cleaned to get the stain out of my seat, but thats ok I guess because mcdonalds in a major company and im just a little guy huh. how sad, what a world.

Thursday 17th September 2009

Purchased an Apple Pie. Approx 3pm Weds 16.9.09. This pie has apple 'self contained in an oblong parcel like wrapper'. I was very hungry & immediately unwrapped the thin cardboard like wrapper. Proceeded to 'bite in to the pie' Then the entire pie exploded in my face. Badly burning Mouth, Cheeks, Lips & Tongue. I was in agonising pains & Trauma, caused by this.

No one came to my rescue. I had to get the McDonalds cleaner to bring me some ice. This took 15 Minutes to bring & then by this time, I was in very bad pain & distress (Due to length of time taken to get any assistance) & (To extent of injury to face & Internal...Lips & Tongue). I asked to see the Manager for a Complaints procedure. There are NO SUCH Incident Forms, NO Personal Claim Forms, NO Reporting NOR Procedures to deal with any injuries OR Incidents. I was informed by SEB Shift Manager. That HE/THEY/WERE NO Way that anyone could or would be able to NOR want to assist in any way.

This Pie was like a BOMB that exploded BOILING HOT SAUCE & McDonalds are to blame for their extremely High cooking temperature, thats REMAINS EXPLOSIVE for a very long period of time, due to a gaseous nature. I have today, been advised to contact both 1). Health & Safety Executive 2). Environmental Health (To which I have contacted). Further contacts discovered & to be explored. Also advised to FULLY INFORM McDonalds Head Office LONDON. N2 8AW.

This company have been and are NEGLIGENT in BOTH their SERVINGS of Boiling Hot Foods (To the Dangerous Nature) To The IGNORANCE of the facts and to the NON ASSISTANCE & IGNORANCE of their Trading regulations. There apparently are NO Customer Incident Forms. No Procedures for Accident, NOR Personal Injury Claims / Incidents.

I have several business friends who operate in the Media & will be most interested to publish my findings / experiences & Trauma, should this be necessary to further my claim. I wish for McDonalds to take better care & responsibility for their business tradings. If this had happened to a small child, or indeed, had there been anyone close to hand: (Had Boiling Hot & Explosive Liquid) Hit their face and or body part, then this would have been a different story, if the person had been blinded.

I went thru the drive thru on thursday september 17th with my 3 month old daughter and the young lady I was suppose 2 pay wasn't at her window to collect the money so I drove pass the window looking to pay someone else after I passed the window she asked me to get out my car and walk back to the window to pay I had to leave my baby in the car cause she wasn't doin her job right so unhappy with the service at this location I won't ever go back again

It was very late (23:54)on 8/29/09 (according to my receipt) and after washing 50 little league football uniforms at the laundromat I decided to reward myself with a late night snack. I had 2 helpers and decided to treat them as well. I drove to a nearby McDonald's and ordered through the driveway. As I was paying at the first window for my food, a car pulled in front of me up to the second window. I asked the cashier, jokingly, if he was going to steal my order. She responded, "Oh, somebody probably has a problem with their order." I pulled forward and then my car, as well as the other 4 behind me (that I could see), waited while a passenger from the car at the window, got out of the car, got several drinks passed to him. He then proceeded to go up to the window, lean inside and ask for free stuff. He was given 3 or 4 sweet iced tea's (one was tossed out the front passenger side window because someone in the car yelled out that it "tastes like water." The male leaning into the drive thru window hollered out "You don't have the hot & spicy's ready yet?" He added "I should climb through this damn window and lifeted his leg like he was really going to do it." After a short wait, he decided to go inside the building and laughed while he told the car's driver to pull up so the long line of customers could get their food because he knew they were getting mad.

I took two pictures of him at the window with my cell phone (unfortunately I don't know how to send them to your company) as proof that it really happened because I couldn't believe it. As he went into the building, the car did not pull forward as asked but instead sat at the window for the guy to return with a bag of (free) food. The young lady working the window did not even apologize for the incident the wait or the UNPROFESSIONALISM. If the children that were with me would not have been hungry and the hour so late, I would've taken my business elsewhere. I think the male who was leaning into the window should be FIRED!!!

The sad thing about the entire incident is that the same individual who leaned into the window was seen (by myself and my son) on another occasion, pulling next to another car in the same drive thru and hollering to the person working and was handed free food. He is bad for business!!!! He also appeared to be in a Manager's uniform. Very sad!!!!

It was 7:03am in Balch Springs,TX when i walked up the doors to McDonalds noticing 2 other people standing looking in. Doors were locked but there were at least 8 customers alreay in there. They looked at us and shrugged shoulders. two employess looked at us and nothing so i walked around to the door by drive-thru. Then the manager looks at me after i bagan knocking on door with my keys and stared and walked towards the other door and opened it.

At first i was joking with him and laughing it off maybe it was just a misunderstanding and then he says, "i didnt have to let you in and i told the other customers i'd let them in but they better not open the doors for anyone else." what. I must of heard wrong. NOPE!! so i began ordering my meal and my eyes were dry so i blinked alot to try and focus and right in the middle of ordering he just walked away. He could have asked me to hold on one moment or ask another employee to finsih my order.

I finished and paid and he said,"Are you gonna eat all that?" I assumes he was the manager but i culdnt read his whole tag he had on a brown polo with Tommy Brand on name tag.No other employess were aound us at the counter but you can look at the cameras and even read his body language. He was very rude,inappropriate, & needs to not cuss in front of or surely at customers and needs to be taught some CSR skills. I hope that something is done about it althought for some reason i doubt anything will. thank you for your time.

The last 3 times my boyfriend and I have ordered Rolo McFlurry's, there has been a STRONG Coffee Crisp flavor to them. I could be wrong but I believe this means that they are not cleaning their equiptment properly before they go from one flavor to the next. It has been very frustrating since I'm not a coffee crisp lover at ALL. ..And not to mention that knowing they aren't cleaning the equiptment good enough for the Mcflurry's makes me wonder what other equiptment they are using without being cleaned properly! Yuck!

We ordered 2 of the new angus burgers. they were so salty, that we could not finnish them. after eating, we both developed headaches, and our legs and feet swelled up. the next day, we both felt strange, and we both urinated excessively. Thank God that we are both healthy, otherwise there could have been kidney damage, or stroke. the sodium content was so high.

The incident happend when i was having my breakfast with my colleague in MCDONAL RESTAURANT nearby MASJID JAMEK,KL LRT station on last saturday 8/8/2009 between 10am to 11 am. It was off peak hour as i could say because it was only few customers sitting our next table and I remember there were a staff cleaner who was mopping the floor while we are having our meal. After finish our meal, when i am about to leave i only realize my bag was been stolen! I was very surprise and shock because my bag was on the table all the time and suddenly went lost!!

It was impossible, so i report to the restaurant manager i requested her to show me the cctv,she refused and ask me need to make a report police first only she allows to show me.So, i took the hassle to report to the police station and went back to the mcdonal restaurant to show her my police report. Then she told me that i cant enter the room due to her law whatever...saying only can ask the techinician to give me a vcd on the clip between 10am-11an on the date08/08/2009 so i have to waited for a week!!..i was really frustrated that i had been ignored and unrespected!! The staff there even said it was very common that customer lost their belonging in this restaurant like laptop,wallet and etc..! what kind of security is this restaurant provide? customers keep lost their belonging without realized it had been stolen and the restaurant do not responsible for this serious matter!!

okay, i was very patient and never lose my temper at all but feeling deep disappotinment and sad that the things inside my bag was so important in my life was stolen! I was told by the restaurant manager they willl call me once the techinician is back to do the (cctv copy) vcd for me, i had been following up from monday,tuesday,thursday,friday almost everyday nothing...until on saturday my sister called up,they said the vcd was done asked to collect it..gosh!

i was the one who following up and they never had the courteous to even call me or inform me it was ready! i really do not satisfied with their services and the sense of responsibility they handle my case at all...i felt so helpless with such service they provided..When i watched the vcd it was so disappointed it never show i was inside the camera it only show the main entrance, what is the point!!?? what are they trying to hide? Maybe i should not blame them but i really suspect someone must had stolen my bag on my table. Why the restaurant install the cctv purpose at the first place?? I personally think it should be for safety purpose ,right? sigh...i feel so helpless..i wish someone could really help me to get back my important things,i do not care my cash been stolen..i just need back my things inside my bag...i really beg and seek for your help, i would highly appreciate and grateful if you could fight for my rights!

I was highly disappointed with visit to McDonalds near full Sail University in Winter Park FL on August,21,2009 at 9:58pm. After Being in class for 8 hours I was looking forward to some good food. Me and my roommate decided to head over to McDonalds. Ordering went great but when we arrived at the pick up window. The employ rudely said "hear" and basically pushed the food in the car. On our way home I began eating the french fries ordered and they were cold.

After arriving home I went to eat my fish sandwich and chicken nuggets. I could not believe how dry those nuggets were it was like eating sand paper then when i got to the fish sandwich not only was the fish dry too there was not even a slice cheese as i requested. In the sandwich their was 1/4 of a slice I found this to be so bad that i took a picture of it and can be seen at the link at the bottom. My roommate had ordered an angus burger and that was even dry and he claims that the mushrooms tasted funny. I expect to hear back from the company and I hope some kind of refund will be given may it be for future purchase from the store or some other kind. Today was a very disappointing time at Mcdonald.

I also did not appreciate her lifting the bun of what may have been my sandwhich with her hands which were not gloved.

When my sandwich arrived as ordered and I returned to my seat, I opened the sandwich to find a dry wilted piece of lettuce, a mushy tomoato and a clod burger with unmelted cheese.

By this time my husband had finished his meal and I was too disgusted by the managers attitude to bother to get my money back at the time. Especially becaseu a bus had just pulled up and I heard her complaining about getting a bus.

New Angus burger has a picture of a burger, fries, and Coke. Price for burger is 3.99 for the meal it is 5.99.Upon delivery we were charged extra for the coke as they said it isn't part of the meal????? |It cost 1.00 extra for the coke that they show in the advertisement behind the counter.

I waited approximately 15 minutes in the drive thru, only to be told at the window when handing my debit card to the woman, that they only took cash, due to the system being down.

The manager then came over, and told me that she was telling everyone in the drive thru, that their systems were down. I explained that she had said no such thing. She didn't even give me a total. She just told me to pull up. And I know that she didn't tell the people in front, or back of me either, because I heard their orders, clearly.

Aside from that, once you pull up, you are trapped. I was sandwiched behind a boat, and another car behind me, and the concrete barrier on the side. So even though I knew I was late, after waiting 15 minutes, I couldn't even leave.

So in the end, I was late for work, and have a mark on my record, at a job I just started this week, after many months of searching. And I worked a 12 hour shift, with nothing but a bag of chips in my stomach, that I bought at a vending machine.

It is completely unacceptable. And more than that, frustrating. Because of a fast food restaurant mistake, I suffer. It's pathetically stupid.

The McDonalds at I-20 and Almon Rd in Covington, GA consistently maintains a disgusting bathroom. Makes you wonder about the kitchen? My fries kinda smelled like urine!

For many years my mother worked as a cashier at McDonalds, and a few incidents that have happened over that time id like to address that has to do with the general store management. While I was serving in the Marine Corps and deployed to Iraq, it was not often that I was able to call home and let me family know how i was doing. There was a case where the only number I was able to get a hold of was my moms McDonalds while she was on a shift. I talked to a manager and asked politely if I could speak to my Mother, she told me she was busy and could not take a call, I told her again and again my situation and where i was and she did not care and hung up on me, even though the entire store knew my situation and that i was in a combat zone and could not just call back.

While my mom was working there she was diabetic and had to use insulin daily and was not in a shape to drive more then needed. Early in the morning after arriving at work her blood sugar was low and her manager asked and asked for her to give her a ride home even though she was not in any shape to he insisted because he knew she was a caring person and would give in. After taking her manager home on her way back to work she was killed in an accident caused by her not being able to function properly.

A few months following my youngest sister applied for a job to make some money at the McDonalds where my mother worked and she was told to call tomorrow to try to get her times when she would work. She called them and they yelled at her over the phone and cussed her out because she happened to call during their "break". Later after she was working instead of being trained how to actually be a cashier she was just told to clean the parking lot and lobby while being mocked by the management.

On june 30 2009 I visit da restarunt in drive-thru it was about 10:50pm that night first of all I used to work at Mcdonalds on dawson rd about 7yrs ago and I know what the standers are and I never known any restarunt to lower their standers see this is not realy a complaint more of a concern!!!!

Mcdonalds used to be the best place to go great prices service and food!!!! Although that's not the case here!!!! I works at Hardees of albany where I've been since Mcdonalds I am a shift manager there!!! Our guest service is 6$ service goes right alone with the 6$ burger where our guest can receive the best exsperiance as possible!!! In DT or FC!!! Anyway I knows that Mcdonalds still stands on the top of all restarunts and guest service but, not only is they r shuting the restarunt down before time the whole menu is not being sold!!! 11pm until 12am they are only serving combo #10 the chicken nugget meal and only taking cash!!!

I was the 5th car in line and everybody in front of me pulled off becouse of that!!! Now when I got to the menu bord the order taker yelled in the speaker and wasn't clear, I tried to place my order and I couldn't becouse I could hear everything in the restarunt and she couldn't hear me!!! I tried several times and she never took my order!!!

Now is that Mcdonald standerds??? No I garentee its not I know back when I worked there it was 90sec from the time you hit da menu bord to receiving ur order!!! I tried to call into the store but no answer so I decided to send a email!!! If I don't get an reply I will call becouse this is not Mcdonald standards!!! Yall realy needs to step it up at night see when they knows noone is goin to check up on them that's when they doesn't care!!! If yall needs someone to mystery shop at night or odd hours I will be interested in keeping yall in formed about customer service and S.A.S serious about service!!!

On the morning of June 29th I went through the drive-thru at the McDonalds located at 2341 West Ridge Road, Greece, New York and ordered three sausage biscuits. The girl repeated my order back to me on the speaker saying "three sausage biscuits", but when I arrived at work (which is 25 minutes away) I discovered that I had been given and charged for three egg and cheese biscuits. These were totally useless to me and I threw them in the garbage. When I returned to the same location after work that night and explained what happened I was told that since I did not have my receipt that they would do absolutely nothing for me.

I was told the manager's name was Sam, but he refused to even come out and speak to me face-to-face himself, choosing rather to have one of his employees do all the talking for him.

I find it pathetic that this store offers such poor customer service and is so unprofessional that it allows the employees to screw up a customer's order, overcharges them, and then the manager refuses to even speak to a customer who has an issue.

On June 27, 2009 I bought my two boys a breakfast combo with a chocalate milk. Both became sick late afternoon. Non stop vomiting. I belive the chocalate milk was spoiled or it was out in room temp. at one time for a long period of time. We had breakfast at 8:30am. They started vomiting at around 4:00pm and did not stop unitl 3:00am the next morining.

Today while visiting this establishment I order items including frenchfries. One of the managers who was putting the food on the trays covered the tops of the fries with her bare hands after she had been touching other utensils. She was not wearing gloves nor did she wash her hands prior to handling my food. I then observed this same individual proceed to wipe her face, mouth and nose area with her hand and ick up someone else's food in the same manner, again she never washed her hands. I did not notice any of these employees wearing gloves nor did I observe a sink in the immediate area. When I confronted the cashier I was told they did not have to wear gloves and their hands are clean and was not given a refund.

I was driving from southern california to northern california and was already 30 minutes into my trip. The coffee I ordered was hot, and being that my teeth are sensitive to hot and cold foods, I had waited for the coffee to cool down to a more tolerable level. By this time, as I had my first sip, the coffee was neither sweetened nor had cream added, as I had requested when placing my order. It was not practical for me to drive back for a replacement coffee, so held on til' I got home to visit the Mcdonald's nearest me for a refund or credit.

When I pulled into the drive-thru speaker and explained the situation, I was asked to drive to the first window with my receipt for a refund. I was confronted by the manager (hispanic, poor english), who indicated that the Mcdonald's I ordered from was "a different company." She indicated I'd have to take it back to the original Mcdonald's of purchase (6 hours/400 miles away). I then said that customer service had indicated that the Mcdonald's nearest me would suffice. She took the still full cup of coffee from my hand, dumped it, and refused to offer a refund or replacement, to which I requested that she put her refusal in writing on my receipt, or simply provide a name which I can reference when I contact customer service. She rudely declined, and said she would call the police if I did not leave the drive-thru window. At this point, even two of her co-workers started rolling their eyes in disgust (calling police for a cup of $1.69 coffee on a $9 order). I parked my car and went inside, again requesting the manager's name or ID number to reference when contacting Mcdonald's customer service.

I was informed that the police were called and were on their way. Upon arrival of the police officers (two police cars) I had repeated my position to one of the officers, and reiterated my point that the fact of the matter was principle, not monetary gain, as I was not getting richer over $1.69. Even the officer could not keep from laughing over the matter. He spoke with the manager and returned with my refund (paid $1.89 in Tustin, CA Mcdonald's but received $1.69 in Pleasanton, CA Mcdonald's, probably due to price variation, but this is irrelevant). The officer stated that the manager indicated to him she was willing to provide me with a refund from the get-go, but "didn't like your approach."

Not only did this "manager" humiliate me via the behavior she extended and calling the police, but now was being deceptive about it and too cowardly to admit the truth. I had indicated to the officer that all the "misbehaving" came from the Mcdonald's manager, to which he replied "this is a private business, and they can be as rude as they want." The officer refused to provide me the manager's full name and/or ID number, but said her name is "Yolanda." The following is the Mcdonald's address where this chaos occurred: (Store Number: 11838) @

6800 Santa Rita Rd. Pleasanton, CA 94588

The restaurant was virtually empty and the cashiers still took a long time to place my order. I was having to repeat myself several times because the cashiers don't understand english well at all. When I recieved my food it was cold. The tables were dirty and flies were flying everywhere. This is a frequent problem that I am having with this particular mc donalds. I only go because it is close to my job but I am sick of the things that are happening in there.

i went into mcdonalds with my 2 kids order 3 meals paid almost 18.00 dollars for 3 burgers an 3 fries an 3 drinks with my lil one talking away i didnt mention i needed a ranch dressing for my fries paid with my debit card an when my order was ready nicly ask for a ranch for my fries due to i just remembered i didnt ask was told they would have to charge me 29 cent for this i then told the lady that this was crazy because i had just paid 18 for my meal she was like well i said never mind an walked off this is stupid out of the mcdonalds due if they provide other condments to customers for free they should be able to provide any an all but i must say i advised my kids this will be the last time we eat there for from now on i will go to wendys or arbys where they dont nickle an dime there customers to death so mcdonalds has lost me an my familys business

For the FOURTH time, I have had an extremeely unpleasant experience with the McDonald's franchise store which is situated within the local Super Walmart store in Fallon Nevada. I am disabled, and in order to shop, I use the scooters provided by Walmart to get around inside the store. My service dog accompanies me. It has reached the point where every person who works for Walmaart in the Fallon store knows my dog on sight. They know her name, but not always mine. They know that she is well-behaved, and offers no harm or insult to anyone..

Several years ago, a young woman at the same McDonald's told me I would HAVE TO leave. No dogs allowed. But, I have, and keep, a copy of the ADA laws with me at all times. The first time there was any question about it, I showed the papers to the then-current manager. I even loaned them to him so that he could copy the pertinent laws. That law states that my dog does not need any special certification, colored leash, backpack, nothing. It is Federal, ADA law. They may request information about what service she provides, but they may not ask me about my medical condition. Once I have identified her as a service dog, and the service she provides, that is it. They may NOT require me to leave! They may NOT order me to remove her!

But they tried. One person stood and YELLED at me! Across a room! We got that settled. Walmart does not have any problems with my dog. They know she is well-behaved. My complaint is solely about my treatment at the hands of some of McDonald's bad mannered, ill-informed employees. IN MY OPINION, today's confrontation was caused by a small, female troglodyte with pretensions of grandeur! She said,before she served me, "You will have to sit back there." And she pointed to the last booth in the restaurant. I have a hatred of those

three words, anyway. If someone asks me to do something politely, I probably will comply. But: "You have to" is rude. "Will you please" probably would have gotten me over there. But the area was too cramped to maneuver with the scooter. So, as I waited for my meal, I was parked out by a single table so that people could get around me easily.

Again, I was ORDERED to move to the back! Finally, I was told it was because of my dog. The younger woman said 'it's because your dog has jumped up on people before." First, my dog is one of those
injured in the dog food recall. She had her gall bladder, thyroid, kidneys and liver damaged. She gains weight because of the thyroid problems. I don't over feed her, as some people think. She is on a strict regimein of medication and diet. The only true exercise she gets is when she trots along beside the scooter in the store. She is too ILL to have ever jumped up on anyone. She is too well-behaved to

jump on anyone, and I wouldn't permit it, in any case. So, the person LIED!

When I told the young trog-er, person, that she was too sick to jump on anything, she snapped back "If she's sick, she doesn't belong in here!" At that point, I said "I don't ned the grief" and a curse word, and left, after they curtly refunded my money. This is the fourth time they have

engaged me in bad-tempered, ill-informed behavior. I will not tolerate it! They barely avoidded a lawsuit the last time. I was prepared to take them to court, when I suffered a bout of pneumonia, and had to stop the efforts. I could feel my blood pressure rise, my muscles got tight, and I left. But to have this kind of confrontation four times, is beyond conicidence. It can only mean that McDonald's cars neither for the customers, or the law!

We ordered a 10 pc chicken nugget and we asked for two sauces and the girl said I had to pay 25 cents for the extra sauce. But if you look at the picture of the 10 pc chicken nugget it shows two sauces. You get one sauce with the 6 pc so you should get 2 with the 10 espcially if you are going to show it in your advertisement. I can go to Sonic and get as many sauces as you would like with your meal, why is McDonald's being so stingy?

Just left McDonalds in Roscoe Il at 5:15 PM. My fries were ice cold and there weren't even any left undere the the heat lights.

The Big Mac was also cold.

They couldn't use the excuse that there were busy because there were only a few costomers in the restaurant

in a tv commercial for the new line drinks, someone is depicted as passing their finger through the whipped cream on top of the drink, presumably to put that finger with the whipped cream into their mouth; in today's environment of super germs, individuals should NOT be encouraged to engage in unsanitary habits

Everytime I go to either location at Patrick St or Jefferson Rd,I never get my order correct.SOmething is always missing.When you call to complain,all you get is a coupon but the problem is never alleviated.Someone really needs to care about service or eventually people will stop going to MCDonalds

I ordered a number two breakfast and when she rang up the price it did not match the sign of $4.09. I asked why this was and she became rude and insulting like I was stupid. She then goes through the order and said a medium coffee which I did not order. I told her I did not want a medium coffee just the size that came with the meal was fine. She and a fellow employee then started to make derogatory coments about me for asking why I was over charged.

I stated that I would call McDonalds later in the day to complain and she the adjusted the bill to what I had originally asked for and was rude about changing the order to what I had ordered.I paid her for the meal and her and a co worker made snide coments about me because I just wanted what I ordered per their sign. This same thing happened five miles away at a another McDonalds and I did complain to corperate but I now can see this is a pattern that the parent company proabley taught the oners and is used to rip unsuspecting customers off with McDonalds blessing.

SEATTLE, WA 98155-1143(206)365-4511

After ordering Two 4 chicken mcnuggets for my grandson & a meal of mc-chicken for me we always sit at the playland.
My grandson is almost done with his nuggets when he told me that there is a hard thing on the nuggets and he threw it out on the napkin and I saw that it looks like a teeth.

SO I went to the counter and show that to the casher, she said it looks like a teeth, then she called the manager who's wearing white,the manager look at it, she said it looks like a teeth, then she ask where it came from and I said on your chicken nuggets, then she said i don't think so, cause our chicken nuggets do not have any bones, but that looks like a teeth.

The words that i did not like is what she said:
Maybe it is your grandson teeth or maybe it is yours.
I said what??? What are you talking about,"i said"

and then she said, well what do you want? Well its not my grandson teeth and not my teeth too. It is from the chicken nuggets.

What I want them to say is sorry for the inconvenience then offer me something which i will not accept and just forget but i was so dissapointed with the rudeness of this manager. Now do you want tme to sue your store,I still have all the evidence here.

My husband and I are regulars at McDonalds Malioboro. We usually come at 10.00-12.00PM at least once a week because we love the food and the location is confiniently situated 10 mins drive from our place. Lately we noticed that McDonalds Malioboro is not upto McDonalds standard. The furniture are dirty and rusty. The cleanliness is in horrible state. The staff don't even clean the tables unless other guests would like to sit on the tables which can be up to 30 minutes after the first guests left.

Once, when I ordered at the counter, I even saw a cocroach running around the cola dispenser and the staff don't even notice (hopefully it is not because thay are use to cockcroahes in their kitchen and food) The way they try to safe cost is also too much.Since they put too much water in the handsoap so that it is almost impossible to wash our hands with it. And almost everytime we go there, they run out of one or more menu, while they open 24 hours.

Lastly is the degrading of the service. The staff use inapproriate language with other staff and with us. Sometimes with national but sometimes with dialect. Not only they lack the ability of upselling, they often upset costumers with whatever they say or do in a less than 5 minutes conversation.

Both my husband and I are working in service business that requires a 24 hour attention so we know that late hours don't mean worse service and the older the company is, the more experience they gain so to keep up with the standard.We really do believe that the staff and the restaurant managers need to train themselves better. I am in charge of an international chained 4 star hotel service and brand standard, so I do believe that McDonalds ought to put more attention to this specific McD Malioboro for costumers' satisfaction and also for McD's brand sake itself. We love this restaurant, so we really want to see it better, specially in terms of cleanliness and service.

What McDonald needs to do is get on the same page with each other in there store and they definitey do not need employees that are rude and have a nasty attitude especially a shift manager. I wont be returning to eat there anytime soon

I have never been so disgusted in my life eating in a fast food restaurant. I unconsciously am aware of the risk you take eating at an establishment such as McDonald's but I will never ever eat at the one I visited for lunch today and really it's going to take me a bit before I can venture back into a fast food establishment. I went to lunch purchased a southwest grilled chicken salad sat down to eat and it was a good salad. As I sat and ate I saw that a car had to come through the drive thru and park to wait for the rest of their order.

I watch as an employee goes to the car and hands the order to them. Then I grossly see the McDonald's employee place both his hands on the lid of the garbage can and rest on it as he continues to talk to the patron. Apparently the order was not complete. I watched the employee enter the restaurant and go straight to the bagging area and did not once see him neither wash nor sanitize his hands in any fashion. He put food into a bag and proceeded back out to the waiting patron. Handed the bag into the car and again placed his hand on the lid of the garbage can.

Again he came back into the restaurant smiled at me as he passed went back into the food handling area. I watched closely and again to attempt was made to wash his hands. As soon as I saw him handling the food I marched up to the counter and asked for the manger. I explained what I had just witnessed to the Manager. The manager immediately turned around pointed me out as a tattle tale and the employee stared me down as he finished boxing up some chicken nuggets.

So now who knows if my food was contaminated by an employee who shares the same non compliancy with the policys and procedures set by the McDonalds corporation on health and hygiene but now I also am feeling a bit threatened at the way the employee was looking at me. It was all I could do to get back to my table to throw away a salad I could not even finish because I was so disgusted.

The Manager not once apologized. I got out of there so fast I don't even know if the employee was reprimanded for the poor decision he made on not washing his hands. With everything else in the world we have to worry about as far as health concerns these days it is appalling to witness firsthand what we truly do not want to see when we sit down to eat. I am utterly and completely disgusted with the way McDonalds is poorly following and form of standards on educating staff on hand washing importance.

The fact that I was disabled makes it more of a disgrace that a person should have to grovel to use a restroom in an emergency. This city provides no public restrooms which again shows the contempt for disabled persons.

I am very upset at the way I was treated as a customer. I went in to purchase a salad for lunch. I did not see any salads listed on the menu. I then ask if they had salad and she said in an agitated voice "yes". I then had to ask what kind and she again very agitatly and quickly named them off.I then asked for the bacon ranch salad with (no cheese) and she said that they all had cheese on them. I said if I could have one with (no cheese). She angrily stated, "No".that I don't have anybody to make you a salad. I told her that it has been done before at other mcDonalds. I then asked if she was the manager. She very rudly said "do you want my name, here I spell it for you.

Due to the fact there was another customer behind me waiting for service. I took the paper with her name on it and left. I then drove to Carl's Jr. I asked the young man if all their salads had cheese on them. He replied, Yes however if you would like one without cheese I would have one made. It would take a few minutes. I asked the young man again if this was their normal policy. He stated to me that the customer wss their priority. As you are aware alot of people cannot tolorate dairy product and most resturants are willing to accommodate. However I refuse to spend my hard earned money in this type of establishmnet that has no interest in their customers needs.

This type of treatment is not acceptable at any expense. I also work with the direct public. and it is my duty to make sure that the costumer leaves our place of business satisfied, never upset if we have control over the matter. I hope that this letter does not go in vain. I am very concerned about this. We all have bad days. However the customer should never have to feel the employee's fustration by any means. If you are not about the customer, why are you in business?

This is the worst McDonalds ever. Located in Korea town, no Korean staff by the way. I wonder who recruit those people as cashiers.

Anyway, both the training & the wages should be improved not to boost the sales but to consider the name "McDonalds" itself.

On Saturday, May 2, 2009, I went to McDonald's with my son for dinner at 5501 Livingston Road, Forest Heights, MD 20745. We ordered $13.74 worth of food, which included a cookie and m&m mixed McFlurry.

Unfortunately, while my son was eating his McFlurry, he was chewing something that he thought was ice. It turned out to be something clear that looks like glass, with sharp edges no less. I am highly disappointed because this object hurt his mouth. Lucky for McDonald's and fortunately for my son, there was no blood. I AM LIVID to say the least.

I called the location where we purchased our food, and spoke to Rayna, the manager on duty. I couldnt go back right away but she did offer to give us a free McFlurry the next day. I didnt detect any concern in her voice nor did she ask me if my son was ok. Instead, Rayna tried to explain to me that sometimes the spoons break while mixing the McFlurry's, and that is probably what happened to his spoon. But this looks like glass and not at all the same color of the spoon. Besides, his spoon wasnt broken so where did it come from? Was it in the ice cream, the cookies or what? It really doesnt matter. I told him to throw it away because I didnt know how much more unclean trash was in it. What if that object had gotten lodged in his throat? I hate to think what measures I would be forced to take if that had happened.

Every time I order, not just some times, I ask for no onions no pickles and every time I get onions and pickles on my burger. I can understand mistakes now and then but every single time they mess up and I am allergic to onions. Even a little bit of onion will make me sick. Something needs to be done about the employees or management in Lovington it is the worst McDonalds I have ever been to. And when I ask them to fix it the burger comes back over cooked or they give it back with more onions on it. And I love McDonalds but I will no longer eat at the one in Lovington. It is a **** poor excuse for a restaraunt.

I will be hospitalized if I eat onions.

Manger at this particular McDonalds demanded payment for an extra package of BBQ or Chiptole sauce (33 cents) on April 25, 2009. In previous visits extra sauce was given without asking for payment by other McDonald employees. This particular manager gave no explanation as to when and why this cost was initiated. The next day, this McDonalds was re-visited and the extra packages of sauce were given freely.

First of all, the girl who took my order was not friendly. She looked at the floor while asking very quietly (I could barely even hear her) if she could take my order.

Next annoyance: I paid by credit card, but she seemed annoyed with me that I had to ask for my receipt!

Next annoyance: Before finishing my meal I had to go to the bathroom. I was only in there a couple minutes but sure enough when I returned my meal (plus the receipt I practically had to beg for) were in the garbage! Talk about ANGRY, I had just paid over $7.00 for a salad and large drink that I didn't even get to finish! When I told the girl up front she never even apologized or anything.

i had noticed the gentelman cleaning the fryer when he dropped the grate from inside the fryer onto the floor. he pushed the grate around on the floor until he was able to pick it up with the clean out hook. about a minute later & than placed it on the counter along side the basket for frnch fries. as i made the floor manager aware of this i proceded to take my bacon egg & cheese bagel and unwrap it when i noticed that the bagel was green molded. i than took the sandwich back to the counter to get my money back and make the store manager Leslie aware of what was going on with both inccidents. my coleague ed weihe was waiting for me to loose my mind because everywhere i go these types of thing just happen to me.

no physical damage but i am allergic to penicillin and waht is mold but a form of penicillin. if i would have eaten that sandwich i would have went into anaphylatic shock and no one wpould have known what was wrong with me!

No breaks during 8 to 10 hour shift.Overworked because of lack of workers. Not allowed to go to restroom.

Flu Virus/dizzyness headaches due to lack of break.Loss weight due to no breaks(food or beverages)Disobeyed doctors orders of eating.

My husband and I are both middle aged professionals who travel from Wisconsin to Ohio and Michigan to visit aging parents. We stopped at the McDonalds on the Skyway in Illinois around noon on 4/11/09. My husband was driving drinking his coffee when he swallowed something. He gave it to me to look and I did which there were two worms in the coffee on bottom and droppings. Of course he got sick. McDonalds on the Skyway is a high profile restaurant and I am concerned that other people have gotten worms in their food or drinks. We felt comfortable stopping there due to McDonalds reputation. This is a franchise store and they are not abiding by the health guidelines of Chicago.

My husband was nauseated Sunday morning, we did not go to a doctor as we need to have someone test the worms so we know what they are. I have photos etc. The franchise store had a young girl call who said she was new and really didnt know what to do . THe second young girl that called said she was glad husband was feeling ok and said good bye. I am appalled that McDonalds can get away with this, It ruined our entire Easter weekend and of courese we would never patronize McCDonalds again.

Husband was ill. We need to know what the worms are for any f urther damage. I have photos and did stop at another McDonalds for the manager there to witness. My husband has been in major hotel management for over 30 years and still cannot believe the attitude of the McDonalds Sky Way staff.

There is too much confusion with the two ordering lanes in the drive thru. They need to go back to one lane.

My son's wife worked for McDonalds at two locations. She went to one store to get her w2 form but when she went to the other she got the run around. We were finally sent to the main office in Anderson. We were told there that it had been mailed and we would have to pay $5 to get a copy. We never received it and don't think we should have to pay to get another one. This is their responsibility.

We have not way to know if it was really mailed. We were told they would order another one and it should be in on Tuesday and we could pick it up after paying the $5. There is no guarantee that it will be in and we are running out of time. I know the $5 is a small amount but it is the principle of the situation. I thought it was there reponsibily to get these to the employees before 1-31-09. Thanks for letting me tell my problem on here.

On 4/5/09, we went in to eat while traveling. This was the most filthy McDonalds I have ever seen. The dining area was worse than most sevice station rest rooms. When my food arrived, the box had a greasy hand-print on the top, there was something black growing all around the drink machine, and there were cigarette butts and puddles on the floor. I didn't eat the food because I was afraid to - I simply left and went elsewhere. But this place is a public health menace!

My meal was $12.07, but it was worth that to know I would not get sick from eating the food from that nasty place. I just pity the folks who go through the drive-up and don't see the horrible conditions inside!

Over a 5 week period the mcdonalds in saginaw mi. on tittibawassee across from the fahion square mall has had my oder wrong or forgot some thing or just had bad quality food. I stop there at 6am monday, wednesday, and friday on my way to dialysis. I order the same thing each time. 2 egg mcmuffins with the egg folded and a orange drink. One morning I got the eggs not folded, another morning sausage muffins,another morning no canadian bacon on the muffin, another morning canadian bacon so dried up i couldn't bite thru it, another morning the muffin so burned i couldn't eat them, another morning the orange drink was orange colored water.

I'm pressed for time to get to dialysis so i can't go back to get it corrected. A lot of times I go to mcdonald to get the orange drink due to getting tired of carbonated drinks. But I have seen it where they are serving the hi-c orange tasting like water for 2 weeks in a row. I complained to the person at the window and he told me his manager tells them to serve it anyway. This makes me not want to give my bussiness to any place that thinks that way and allows their people to make these mistakes this often.
I'm thinking of not going to Mcdonalds anymore.

Just an ongoing problem that I feel is a problem at the same Mcdonalds in Sierra Vista, actually go to many Mcdonalds in Tucson without the same problem, ordered a standard big mac meal and upgraded to large, only prob is that when you get your order the fries are like half an order, I do realize if I was on a diet this would be good for the diet but as I told this to the shift manager he explained that if the box is squeezed tightly the right amount is in that large mcdonalds box, I just stated that im 48 years old and dont recall half an order or when the box is opened naturally, anywayws im sure you get the idea,

the only prob was I asked if he could give me a full order, he snapped the box from my hands and accidentally knocked over a few boxes of forks etc that were on the counter and proceeded to refill it, whats bad is he did the same exact thing and the box was 2-3 inches below the top full of fries, anyways I didnt eat the fries and finished the mac and again vowed to myself never to come back at this particular mcdonalds, called the franchise number listed on the receipt and there was no message so I just assumed and left a message.

none other than my feelings

I placed my order at the Drive-Thru and waited for over ten minutes at the pick up window. The gentlemen behind me got so impatient he left the lane parked his car and wlked in. After waiting for ten minutes I finally had to beep my horn several times before someone came to the window. As the employee came to the window he pushed a drink in face offering no apology for the delay and spilled orange juice completely down my sleeve soaking my sweatshirt jacket on the left arm. Once again I received no apology. The employee tried to hand me another drink but this time I asked for a drink holder which I should have got in the first place.

After the employee put the drink(orange juice) in the container I asked him where's my coffe that I ordered. His reponse was what coffee? He then walked away without saying anything and came back with a coffee and my bags of food. I looked through the bags and noticed my apple pies were missing. I asked for the pies and he basically threw them in my car. After getting home I noticed that my hash browns were missing.

I drove back to Mconalds and after screaming at the manager he finally offered me an apology. I drove home once again to finally sit down and eat my breakfast. After opening the wrapper on what was supposed to be an Egg McMuffin, I noticed that they gave me a Sausage McMuffin. I had to once again drive back to McDonalds. This time the mananger was angry with me for yelling at him for having to come back to his store for the third time to complete my simple order. My order was: 1.Two Egg McMuffin combos, one with an Orange Juice and one with a coffee. 2.A Deluxe Breakfast 3.A Hot Caked with Sausage 4.Two Apple Pies. This very simple order could not be completed with accuracy because of an incompetent staff.

I wasted time and money (gas) because of their incompetence.

I was treated rudely, refused service, and discriminated against due to my race at McDonalds. On December 24, 2008, at approximately 7:30 p.m., I pulled into the drive-through at the McDonald's on State Line Avenue in Texarkana, TX. The line was very slow-moving. After I made it to the front of the line, I noticed there were two ordering lanes. Since there were only 2 cars in front of me at this point, I stayed in the lane I'd been in for the past 10-15 minutes. At 7:45 I got to the menu board. I was reading it, deciding what to order. After about 30 seconds, the menu board lights went out, as did the outside lights for the restaurant! This was at 7:46. I said, Hello? Anybody there? What's going on? The employees CONTINUED TO TAKE ORDERS FROM THE SECOND ORDER LANE, but refused to answer or acknowledge me, or to take my order. Again I said, Hello? No response. Nothing.

I decided to pull in after the last car that had been serviced in the other order lane. When I got to the first window, they shut the window and walked away. I noticed a sign that said the store would close at 8:00 p.m. that day. I can understand the employees wanting to go home and be with their families on Christmas Eve. I, too, was trying to go home and be with my family. I had been driving for 4 hours and was tired and hungry. The person in front of me received his meal and drove away. I pulled up to the window and they shut the window on me and ignored me. It was 7:51. I motioned for someone to open the window and they refused. I finally knocked on the window, and the employee still would not open the window. She did, however, finally look at me, so I yelled through the window: I would like to know why you continued to give service to the other window, but refused to take my order. She gave me a dismissive gesture and turned away. I called information and received the number for the restaurant.

I called while still sitting at the window, watching inside as I called. I asked, Are you the manager? If not, I was going to ask to speak to the manager. Rather than answer me, this person, upon encouragement from all of the black employees in the restaurant, HUNG UP ON ME without answering my question or saying anything! I was so distraught at this moment my frustrations got the better of me. I yelled in the window, I am going to write to corporate headquarters about this!? I then drove away and called back. I said, I wont even ask to speak to the manager this time; I just want to know the managers name so I can include that name when I write to corporate. The employee answered, We are not allowed to give out employees names.

They took two more orders from the other order line, AFTER I had driven up to the menu board and waited. They refused me service so they could take the other orders [employees and customers all of other race]. They refused to answer me about why they had done this. And they refused to talk to me on the phone about it. I was very distraught from this experience. I had to pull over immediately because I started crying. I called my husband and I was crying so hard he thought I was having a breakdown. I can not begin to describe to you the depth of my anguish, and the utter despair I now feel toward mankind and McDonalds due to this heinous treatment I received. I used to have fond memories of McDonalds.

When I sent this letter to Corporate Headquarters, with a copy to the store manager and the franchise owner, I received a FORM LETTER from Corporate, and that is all! They said they would forward the information to the franchise owner. I guess they didn't notice in my letter that I had them on the address list. I have not heard from the franchise owner, either.

Emotional distress due to discrimination and being treated rudely.

I went to pick my children up lunch and ordered chicken nuggets for my 10 year old daughter and double cheesburgers for my son.We came home i gave them thier food,my daughter came to me and said her nuggets tasted funny, I looked at them and they were raw inside,she had already eaten 2 of them.My son came to me and his burger was made wrong,I had asked for no onion and no pickle,it was on the bill,they put everything on it.

This is NOT the first time they had gotten the order wrong,everytime I go their something is wrong.I should'nt have to check the bag everytime I go through,my children are on thier lunch break and I can't just jump in the car and run back.When I do go all I get is a, I'm sorry and dirty looks,there is no, heres a free burger or anything.The mcdonalds Resturaunt in Selkirk,Manitoba is the WORST one I have ever dealt with,it is unfortunate that my kids love it, otherwise i would not go back.Other people in my town all have the same complaint,they also get the same reaction when they go back.

I'm lucky my daughter didn't get sick from the raw chicken.I wish this resturaunt cared more about thier customer satisfaction,they place that check mark on the bag but it seems to mean NOTHING to them just another sticker.I may be wasting my time writing this letter but I feel i need to say something for myself and everyone else in our town who has had to deal with this Mcdonalds.This is the only Mcdonalds in this town,the next closest is 20km away,so the people here have no choice.The children love it, but they don't understand what the parents have to deal with! I have left messages for the manager for the resturaunt before either by phone or in person and have not gotten a response so this is why I'm writing to you.Thank you:

I went to the McDOnalds on 125th Street and Lexington Avenue in New York City. I purchased a sweet tea which was not sweet at all and no ice. The sandwiches are just thrown together. Somebody need to come out to this McDonalds to check them out. It is just pure terrible service. Anytime I go in there I have to take my order back.