KFC

I paid a visit to KFC on Delhi Pike in Cincinnati, Ohio and ordered the 20pc meal on a Wednesday evening with three extra chicken breasts along with the sides. When I arrived home not only were there 3 breasts not with the meal, but there were no breasts at all. The Chicken was also like biting into freshly cut wood (Not at all fresh and possibly unsafe to eat). The sides were also flavorless and not fresh. When attempting to speak with the general manager **, an older gentleman about 50, He told me that he did not have time to deal with me during his dinner rush in a hostile tone and walked away from me. I told him that I would like to speak with him again and he began arguing with me in front of customers and his staff and told me to fill out some paperwork and leave!

At this point, **, the manager on duty met me before I left and was very good about the situation and apologized for her G.M.'s attitude as she told me that he is not good with guests or the crew (yelling and demeaning guests as well as employees when he is in the store). While ** was assisting me with the paperwork, ** (G.M.) came out again and accused me of "swearing" at ** and looked as if he was going to physically attack me! ** told him that I had not been swearing and he was mistaken. ** did not apologize and I told him that I would be making a complaint about how I was being treated and he told me, "Come take my job, get back here and start making chicken!" His whole staff, as well as several customers looked uncomfortable and threatened by his behavior. ** then informed me that ** boss is a man by the name of ** and I should be sure to contact him (she did not have the contact info for ** however). Once again, ** told me that she was sorry for this hostile experience.

I have been in the restaurant business for 26 years as a chef, as well as opening several retail establishments for "Aramark" and in all of my years of service; I have never had an experience anywhere close to this one. I will say that ** (even though she was unable to remedy this experience 100%) is an extremely valuable employee as well as leader and is an asset to your company. It is devoted employees like ** that should be running 6 of your stores not a loose cannon like **. I look forward to hearing back from one of your representatives regarding this matter hopefully **. Thank you.

My daughter and I visited South Africa last November. During our visit, we stopped at a KFC. In the 20 or so minutes, we were in the store and the female behind the counter (native) totally ignored us. She carried on a lively conversation with a male (native) until he left the store (approximately 5 minutes). Then she continued to ignore us. I called to her, asked if we could use the restroom, she said she'd check with the manager, and she disappeared. She continued to ignore us, only because we are Caucasian.

I have called KFC headquarters to complain about the treatment we received, and to find out why they condone this behavior. The representatives told me over and over that they "will have a manager look into it and get back to [us]". One woman told us she would take it upstairs to management herself. And still nothing.

A few days ago, I called them again. I was told by their representative that they don't know how to get a hold of any managers, they don't have the ability to call any other department, and, basically, that they are just robots who can't do a thing, that management is ignoring us just as the woman in South Africa did. This speaks volumes about the moral values of KFC. They not only condone racism, they officially condone racism. I am telling everyone about their attitude and lack of customer "service". Our families will never support this business again.

I went to my local KFC tonight and ordered a 12-piece meal and informed the clerk that I had a coupon for $3.00 off. He proceeded to take my order, I added a side of mac and cheese. After my order was ready, I politely asked for my free bundle cake "as advertised". The clerk then hastily replied that I was not able to receive the cake because I used a coupon with my purchase. I then replied that for the price with the side, I could have received four sides with another order on the menu for a lesser price. The clerk then replied that "I don't tell you what to order or what coupons to use" and then replied that "you are just mad because you didn't get the free cake!"

I then stated that I could care less about the cake, but stated that being a manager for a restaurant, he should have informed me of the better deal. He again very rudely stated that it was in the fine print on the sign about the cake and then stated that "I don't make the signs here". After that, I politely asked to speak to the manager, at which time, he stated that he was the manager. So I thanked him and left with my purchase. After arriving home, I was very angry at what had happened and decided to call the other local KFC.

After contacting the manager, he was very apologetic for the experience I had with KFC even though it was not the branch at which he worked. He was still a faithful KFC employee and also stated that they were incorrect about using the coupon. He stated that it did not matter about the coupon and not receiving the advertised cake was incorrect. If I decide to go back to KFC, it will definitely not be the branch with the rude and unprofessional manager. What an experience that was.

I asked in the drive thru for a dark chicken special. None were available. So I went with an 8-piece with 3 sides dark and she told me $28 and some change after taking my card. I repeatedly knocked on the window to be ignored for at least 2 minutes while she stood by the window with my card talking to someone else. Finally, opening the window, I asked for my card back. There is rude service and unfriendly people at this location. I don't think I'll ever go back. The location is Hwy 80 Pooler, GA.

I have been a loyal customer since the 1960's. I am tired of filling out bogus email surveys that promise a $100.00 gift card that never materializes. I have always felt KFC had the finest chicken offered and will always enjoy their fine products. Please do not insult my integrity or patronage. I did not ask for these promotions; rather, they spam their way onto my computer. I am very angry that I am a target for false promises and promotions. Harland Sanders would never have treated me this way.

On my way home, at 5:09 pm on 03-27-12, I bought an 8pc. mixed original/crap for dinner. After getting home, making plates, and sitting to eat. I ate one piece of chicken when my dad said his piece smelt rotten. It was rotten to the touch and most assuredly to the smell.

I'm am a bus operator, and I spend my break every Saturday around the area of North Avenue and St. Paul Street. I no longer go to KFC on my breaks. They never have anything I want. The place is very dirty, and the bathrooms are a mess. The last time I did go there, I made it my last time. The chicken was so greasy that I had to use a napkin to drain the grease out. By the end of the day, I was sick. Someone needs to really go past that place and clean it up.

I have been a big fan of your pot pies since they began. Sadly, the last 6 we have purchased were more vegetable pot pies than chicken. I'm talking about less than two ounces, which was more like pulled pork than chicken. I hate to return to another product such as Swanson's, but they do seem to have more chicken. Thank you for listening.

The restaurant was horrible; it's very dirty! All tables were dirty; windows and sills are horrible, even the counter had empty straw papers laying there. Workers were not busy; they were talking and laughing but could not find the time to do a wipe down in the dining room.

We visited the KFC outlet at Larkana on 6th March with KFC deal voucher received by Abbott Laboratories Ltd. Very bad smell was found in small chicken piece. It seems spoiled. The freshness of other food was also not up to the mark. The next day, I and members of my family suffered from diarrhea and vomiting. The quality of food and services must be improved, especially at the Larkana KFC outlet. Regards.

I came to the restaurant on the 9th of March, 2012. It was my third visit, and the workers treated me nicely before. But on that night, the woman supervisor disappointed me. I'm just an old generation, not really familiar with the menu. She treated me badly, asking me with bad voice. I heard her say a rude word that brings me to this complaint. What is KFC's qualification to be a supervisor?

I am so mad at KFC store # j625037 on 5240 Spring Valley Road, Dallas, 972-322-9611. This is the 3rd time this has happened to me with 3 different reps/cashiers. One of them is ** who served me wrong food/order. I have spoken to the manager ** 2 twice already about the stupid customer services. The first 2 times, I didn't take it as serious as today, 03/05/2012. After driving 4 miles from the store, I came back mad. I spoke to the same manager Frank. I left the food on the counter and went away. I didn't even bother to ask for my money back. As black as I am, I was so red. I couldn't believe they drop the ball 3 times.

Where are these reps' minds/brains when they pack customer food? That's so wrong with KFC. I am going to spread the word as best as I can to lower KFC's ratings. I have a lot of time and energy to spread the word, wait and see and watch this space. I will take this to any websites that I know and I am calling Better Business Bureau (BBB). I will write this to all the newspapers, blogs and tabloids, to the rest of the USA and abroad wherever there is KFC.

The Number of Chicken Pieces: I have attended Morningside KFC for 'The Big Eat Treat', for five times during the last six months. It has happened four times that I only received 14 not 15 pieces of chicken.

We saw your commercial for pot pies and they looked so good that we decided we'd try them. So I drove 10 minutes to the KFC store on Four Seasons Blvd in Hendersonville, NC. I think the store number is E320016. The clerk was not at the counter. When he showed up after about a 2 or 3-minute wait, he said brusquely: "We outta them." No "sorry sir" no apology at all. Just that "we outta them." Frankly, I'm surprised that you would spend so much on advertising and not anticipate the demand. I was also disappointed with the discourteous response by the counter clerk. Just thought you should know.

I love KFC and hate complaining about anything. Nevertheless being so angry and always being in the business, I felt the way I was treated was wrong. I went to the KFC in Passaic, N.J, since it was the closest location to my house. When I walked in, the lady behind the counter was too busy to take my order to start off with because she was talking to her male friend. After about ten minutes of waiting for my order to be taken, I received an attitude to the point where I felt I should have not been there. After my order was taken, I left frustrated only to get to my house to find out that I did not get what I had paid for.

I called KFC and told them that I did not get what I had paid for, and I was disrespected by an employee that rudely hung up the phone on me. Meanwhile, right before I left KFC, my boyfriend looked in the bag and noticed that we did not get what we ordered. Not only did we go back inside and ask for the right order, the same employee with an even a bigger attitude, messed up our order again. Therefore, being a really loyal but now a frustrated costumer, I am disappointed on how KFC runs their company. I felt like I had no where to turn, so I am writing this. Thank you for listening.

I love to eat at KFC. I like the buffet, but there is one problem. There is that no chicken on the buffet. We have to wait for it while the mashed potatoes are getting cold. There was also no coleslaw. I would eat there, but my wife and I won't go back, if there is no chicken.

Went to the Harlan KFC in Harlan Kentucky with my family to have what I thought would be an enjoyable evening but instead had to listen to one of the employees constantly swear and use foul language. I was so embarrassed by this little punks language that we left early and did not have an enjoyable meal. I will never return to this establishment. On the way out, another employee was sweeping the floor and I asked her his name. According to her, his name is Kenneth. Thanks Kenneth for one lousy evening.

I have not gone to KFC in months here in Hemet, CA because they never fill the orders right or leave something out. I decided to give it another try last night and guess what, order was filled okay but no plates. So when I got to my destination with my family traveling, we had to eat out of the containers. Such a simple request. Again, not happy, will not go there again. Time and time orders are not filled correctly.

I just contacted KFC's customer comment website to suggest they formulate a less salty recipe for their chicken and sides. My tongue burns if I don't water it down with something while I eat. And this appears to be true in all their restaurants. After submitting my suggestion, I took a look at the KFC nutrition pages and discovered that salt is mentioned several times in a singular food item. It may have been the 5th most prominent ingredient, and the 13th, and the 21st, for a single item. This was true for many items on the list.

See for yourselves. Go to the KFC site, and look at the ingredients, but don't stop reading when you see the word "salt". Read on, and you will see that word again, and again, depending on the item. That's a ton of salt. It's got to be a danger to public health. Please look into it, and thank you for your time.

Every time there is a commercial on TV about KFC, I go to our local KFC and they have an excuse to not offer the special. Yesterday, I asked them if they had the bacon bowls and their excuse was they did not have the smaller bowls. So instead of getting the special for $3.99 I could have the normal size for $6.99. I told them, "not interested". They have never had the specials. They don't have the boxes either. The guy is so cheap and it now is the only KFC around. The others have gone out of business.

The KFC coleslaw was expired and rotten, which resulted to an upset stomach.

This was the worse experience I have ever had with a fast food restaurant. We have visited this KFC a lot of times, usually on Fridays which was tonight about 5:30 PM. We were about the only ones in there. Yet, would you believe a lot of people started coming in, and we ended up being the last ones to leave. They had screwed up several people's orders, and everyone was getting upset with the store. When we finally got our order about 45 minutes later, we went home. Would you believe we had ordered ten (10) pieces of original fried chicken (in a bucket), and my receipt said what pieces I should have. It said 3-three (3) legs. There were no legs in the bucket. Just thighs and wings and that was all. It even tasted funny. Everyone in my family threw their fried chicken away. It was terrible. I wasted almost $35.00 for nothing.

This afternoon, I experienced a horrific and pathetic service from KFC Durban North branch. I work in the Durban North area and since today, being an eve of a public holiday, I decided that my fiancee would take a break of cooking and that I would get some takeaways. Now, this is not something that I usually do as I believe that takeaway services are pathetic and you get robbed--yes, robbed. Just like how I got robbed today, this evening at the Durban North KFC branch.

I drove past Broadway and had a variety of restaurants and takeaways to choose from. From my past experiences with takeaways and breach of 'trust,' I decided to go for KFC. KFC, being a huge food chain, I was sure that they would have a strong sense of trust between consumer and them--seeing that they are opening new stores and that they can afford to have more then one branch in each town.

In the parking lot, I phoned my fiancee and let her know that we will be having KFC for supper. She had told me that her parents were coming over for supper and that I had to buy extra. I went in and was met by a long line. I am not frustrated by that because I also work in a retail environment and understand that it is peak time for all retailers. I waited in line and finally, it was my turn to place my order. I ordered 2x fully loaded meals, 3x zinger wings 4pk, 1 large mash and gravy, 1x family chips, 2x streetwise burgers.

I thought to myself that this would be sufficient to feed a family of four. The lady who served me was extremely rude, untrained, inefficient and unhelpful. Does KFC not train their staff that it is the customer who pays their salaries and not the other way around? Or is KFC not interested? As I waited for my meal, another male customer started screaming at the very same cashier who served me stating that she is unfriendly and not trained. I heard him say that he is fed up with that branch. My meal was ready. I stood there as she quickly packed my food and rushed through my order making it seem as if she was checking my food according to my order.

I asked her again if everything that I had ordered was in the bag, and she bluntly replied yes as though she had being doing me a favor. I got into my vehicle and drove home. When I arrived home, my future in-laws were already there so I left the food in my kitchen. As my fiancee unpacked the bag, she noticed that the burgers that I had ordered were missing. I immediately tried phoning KFC but there was no answer. I tried phoning for almost an hour. The mash and gravy, together with the chips tasted awful. I eventually got hold of KFC and the lady told me that I could come in for a refund or another meal. That is not the point. I have to drive all the way back to Durban North for something that is KFC's fault. Will KFC subsidized my fuel?

I do not have the time to phone and to be put on hold by their Care line. KFC put me in an uncomfortable situation and embarrassing one. But I guess KFC will not do much about this and would rather give me a refund than to sort this problem and ensure that it does not happen to anyone else. Can KFC answer where the 2 burgers that I paid for are or is this just a scam or plot to steal our money? I would like answers to my questions from the senior management of KFC.

I had supper there today with my family. To start with, the counters which our food was put on were really nasty dirty, something a hot washcloth with cleaner on it could take care of it in a moment. The floors looked like they hadn't been swept or mopped in over a week, considering the traffic that comes in and out of there throughout the week, it was bad.

When I asked for the district manager's number, they gave me one that is no longer in service, plus the number to their store. If I'd have complained to them, I doubt anything would have resulted from it. They were all young and didn't seem to care about much. Someone needs to contact the district manager to further this to a positive result. I am getting no where online in trying to find a phone number, it all leads back to the store I was at.

I called to see if they were accepting the coupons from the Oprah show. They said they couldn't as too many people showed up. It was hard to get a coupon actually. I couldn't print one at first. By the time I was able to get the coupon, the offer was over and they wouldn't extend it.

Me and my family ordered a meal and took it home. We all sat down to eat. While eating my meal in the coleslaw, I choked on a piece of plastic in it. My wife ran over and hit me on my back. I finally got the piece to the inside of my cheek where I removed it. I still have the plastic and the date it happened. I called the manager Justin and told him what took place. He was rude and said there was people out there doing this type of stuff. I asked, "what are you implying? That I was like those who had done this to them?". He said, "what do you want me to do?". I told him had I choked on a chicken bone, it would be my fault. But I didn't, it was your product. Did you go to the hospital? I said, "if i had, you wouldn't be talking to me but my attorney". I told him I want to take you to your district manager and he told me that it would not go that far. So I waited a week, nothing. No call.

I went to their website to make a complaint and did, nothing. So I got the phone number and made a complaint. She said that she did see it. I told her what happened, which she said it would go higher up and I would hear. Nothing, nothing at all which is upsetting. I will not deal with KFC ever again or even eat from there. This is fast food for you nowadays. It's sickening. Word of mouth hurts and I will pass it on.

Now that there is a law preventing the watering-down of honey, please have someone go after KFC. They serve this "honey sauce" and it is an abomination. KFC hasn't offered real butter, nor real honey ever since some mystery company bought the brand. The chicken is decent, but the other ** is, well, **.

I quit buying KFC years ago. number one reason the cost. We have 2 pizzas and food store who have darn good chicken. Also what they charge for container of mashed spuds it's out of this world.

there was no crowed as it was mid day near about 1:30 pm.we had our food and there after a lady came to us and asked us to fill the feed back forms.mean while we were filling the form an kfc executive named Suman came to us and said to make a fast move in a very rude way like `` hello you two.. the food is finished, now make a fast move from here``.

I didn`t expected this misbehaviour from KFC,though i am a weelky visitor there.after that i asked for the duty officer for complaining about him and he said``tell me whatever you want to say,i m the officer-in-charge here and i am everythin.now,get off from here or i have to pull you out``.

Now,i have decided not to visit KFC any more..................

Last nigh I went to the counter and ordered a bucket of grilled chicken and was told they do not have that anymore and I asked, do you not sell it as I got it here last week, She said something which I could not understand. This exchange went on for a minute so in fustration, I threw my hands up and walked out. I went to the Chinese take out across the srteet and ordered Chinese food. At least there they speak English. I wonder what Col. Sanders would say if he ever walked into one of his stores.

Kentucky Fried Chicken food chain isn't giving out raincheck coupons as promised. The free chicken coupons couldn't be used at KFC restaurants as promised by June 19, 2009. I was told by KFC to mail the coupons by June 19, 2009 midnight. I have emailed KFC twice regarding my raincheck coupons (2). This food chain has not responded to my emails or sent out my raincheck coupons (2) as of yet?

I took a night off from cooking and decided to treat my family to KFC. It's pouring rain. I went to the drive-thru. There is an advertisement for: 10 Piece Grilled Chicken, 4 Biscuits, 2 Large Sides and a Mega gallon of Lemonade for $19.99. Instead, I see a meal exactly the same for $17.99. I asked the cashier what was the difference between this one and the promotion. Per the cashier, only difference is you get a drink. I got the meal for $17.99. In total, I spent $32 at KFC. I got home cleaned up for dinner, relaxed opened up my items only to notice I had no biscuits and only legs and thighs were in the bucket.

I immediately got dressed and went back out into the rain and used more gas to return this meal. I got back in the drive-thru, explained my frustration to the cashier that served me and requested a manager. She had me drive up to the window where I met a foreign man who stated his name was ** **. I explained to him that I was missing my biscuits and his sign at the drive-thru is unclear as it does not state this meal is strictly legs and thighs. ** was unprofessional and unsatisfactory in his customer service as he stated, "All the customers know this meal is leg and thigh only" and said he could only give me the biscuits. I explained to him that his statement is an assumption and again it is not advertised in that manner. Therefore, this is false advertisement. The more he refused to listen to my complaint, the more disappointed I became with the company and his service.

I then requested a full refund for this meal. He stated, "I cannot do that." He then offered to give me a breast and a wing. I was not appreciative of this offer at this time as I had already been falsely accused by this manager and wanted nothing more to do with him or this restaurant. Again, I demanded my money for this meal and again he refused stating, "That is how the meal comes. It is not me, it's the company." I explained to him that he represents the company, he is the manager and he should be the one to please the customer. He then went over to the bin where the food is kept came back to the window and stated he could not give me any grilled breast or wings as he had none but could give me breast/wing substitution. I did not want this.

Again, I stated, "That's not what I want." He gave me crispy breast/wing substitutes and a box of biscuits closed the drive-thru window and said, "Good bye". I left because I was now furious and did not want to have any further negative results that I knew could end up with negative consequences. In addition, he accused the cashier for not telling me that it only consisted of leg and thigh. True, but she is not only at fault, the promotion or the meal on the drive-thru board is clear. I feel I was mislead, not given an option and received poor customer care upon my return. I am out of $20.00 hard earned dollars and this could have been resolved had the promotion been clearly advertised and if the manager listened and provided the customer with what a substitute of equal or lesser value.

The first time I went and had a bad experience, I ordered a 21-piece meal at 5:45 pm dinner time and was told there was only drumsticks and thighs available and it would be 12-15 minutes before they could fill the order. So we had to wait, even though it was dinner time, they had no chicken ready. The second time I went was at about 5:10 pm and went through the drive thru. I asked for a 21-piece crispy and original mixed bucket and was told that they did not have enough chicken unless they used the new grilled chicken to complete the order. So I said yes but then I got to the window and was told that they didn't have any breasts and it would be at least 10 minutes because they didn't have any chicken ready. I just cancelled my order. I just don't understand how a fastfood chicken franchise doesn't have chicken! It's like going to McDonald's and them not having burgers! Although, I believe KFC has the best chicken, I have to find a new franchise. Service is important and if you can't deal with the amount of customers at a busy time of day, you don't deserve my business when other fastfood facilities can meet demand such as Popeye's and Church's.

I was very upset with my visit to KFC lately. I purchased a bucket of chicken for $10, at what was supposed to be a deal. I got my food and it was like I bought a mini bucket. The chicken was so small. It seems like as the years go by not only does the prices of KFC chicken seem to increase over all but the chicken pieces seem to decrease. I wanted to try the grilled chicken to see what the hype was about and it was nothing more than bland. I don't see what the big deal was and with the fact that it was very small, I was very upset. I think I will stick to buying Popeye's and Mrs. Winner's.

I drove through, and my visa bank card was charged twice for my meal. After returning to my hotel. I decided to check my account balance where I notice the mistake. I then returned to the store with receipt and laptop to show the night manager Paula my find. She very rudely informed me that I ordered two meals. When I told her she was mistaken. She then also rudely told me that I would have to leave and come back the next morning and speak to her manger.

I intend to...but who's going to pay my time off work @45.00HR to deal with this matter..that quite frankly any cashier could and should have dealt with. Especially sense it had just happened 15 min before. Paula should be looked at for theft.

the total price of one meal Ticket no.3140 was $10.48. I was charged that amount twice in a row. with the total charges being $20.96

This is the second time this has happened to me. The first time, I thought it was a fluke, but this time I know. It is the food at KFC.

When paying with my credit card I never recieved my customer copy. Then when I asked about it the girl (samantha) said yes that I was supposed to have gotten one then acted like she gave it to me.I never recieved it and mysteriously she could not find it. I asked to see the one in the drawer and the attitude I got from her and the mgr was terrible. I have had my card # stolen this way 4 times in the past all by restaraunt employees. Neither one of the mgrs there would admit that the number was on there when I seen the one from the drawer....I had to mark my # out....

I had a gut feeling (no pun intended) when standing in line at a local KFC restaurant, to turn and leave, but instead remained & ordered the chicken liver meal. I live approximately 10-15 minutes away and by the time I got home, I was very ill. I suffered all afternoon and evening from eating this food. Today, I read your article about KFC's trans-fat cooking custom and knew immediately, I should have listened to my "gut" instinct! Next time, I won't be so uninformed! thank you very much for your article!

I asked for complimentary senior soda drink. Lady said I should have mentioned the free drink before I ordered. I am 76 years old. I should have asked for the free drink before I paid for my order. The lady looked at me as if I was stupid and should have known better.

On several occasions I have been treated very rudely. On one evenning I pulled up to the speaker and was told cant you see we are closed. And out of the last 10 times I have been to this KFC I was told either there was a wait of 35 minutes for chicken after I placed my order and waited in the drive threw, or we have no legs or breast we will have to give you wings and theighs. I had one last encounter at this location were the clerk shoved my food out to me and was very rude. I came home and called the manager number on the side of the building. I was told I would be contacted and never recieved a call. Since then I have not returned to KFC in pawleys Island sc.