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Consumer Affairs


Is this your Business?

Kellogg's


Consumer Complaints & Reviews

We found worms in two packs of Kellogg's Cream of Wheat cereal. I saved the rest of the packages and they are not opened. I'm afraid to open them.

I poured a bowl of Frosted Flakes cereal and something hard, brown and about 3" long and 1" in diameter landed in my bowl. This made me angry because my wife and 2 daughters had already eaten some. I am starting to think that I might not be buying Kellogg's anymore. Also, I informed everyone I know what happened.

I ate half a brown cinnamon sugar poptart before I got an awful taste, so I went back to look at the rest of the poptart and it has mold all over it. I've never had this problem and the thought that I ate mold and the nasty taste in my mouth makes me sick. The expiration date isn't until May 15, 2012. I just bought them yesterday at Walgreens.

Genetically modified organisms in Kashi: I have lost all faith in Kellogg's and the food industry in general.

I recently purchased brown sugar/cinnamon poptarts from a grocery store. The expiration date is 5/17/2012. The whole box is so hard you can't bite into them. I have been buying them for over 10 years. This is the first time they have been like this. I have a 12-year old autistic child who will eat nothing, but poptarts everyday. His current favorite is/was this type. Imagine trying to explain to him that not every poptart is hard. I know it is an easy fix, take them back to the store, except the store is 60 miles away so it will have to wait for another day. I just thought you might like to know the barcode in case there were more boxes with the same problem. 3800031110 was the number on the proof of purchase. Sorry to complain, just wanted you to know.

Strange things in cereal - We noticed our Kellogg's Raisin Bran Cereal has flakes that are very hard and dense throughout the cereal. It's not in every bite, but when you get one, it's gross. It's like little rock that you can't chew. We bought the cereal at Publix. UPC KBB D134 2024.

I opened a box. Cereal was loose in box. Plastic bag was half unsealed. Bottom of box was half open. I purchased it at CVS with UPC code 388100. I am a loyal consumer and will continue to be.

I ate Rice Krispies. Early the next morning, I woke up at 6 am vomiting. I continued to vomit off and on for 8 hours. I attributed it to bad milk and discarded a brand new container of Lactaid milk. Two days later, I gave my 6-year-old son the same cereal with newly purchased milk and 4 hours later, he was vomiting and heaving, and he is currently in this condition now. This is not a coincidence. Something is wrong with this cereal, just not sure what.

I bought a box of Special K's cinnamon pecan a couple of months ago. The expiration date was long off. When I ate a bowl of cereal from this box, it tasted old and stale. I threw that box away, and just bought another box, and it tasted old too. This is my favorite cereal. I am very disappointed, and will not be buying anymore.

I have been buying Kellogg's original cornflakes but decided to try new things so I bought a box of Special K, vanilla almonds. First, I saw a moth-like insect in my cereal covered in vanilla coating. I initially thought it was the grain until I looked closely. Everything was still intact and it clung to a piece of flake. I thought that was okay but I stopped eating.

Then, I went to look around the cornflakes and I saw something squirming around. I saw a worm on my cornflake. I took it out, dig some more and found more worms. So I pour whatever was left in the box into a clear container and looked around. I saw more worms moving about. What kind of disgusting standard is Kellogg's giving me? A box of your cereal ain't cheap and I get these insects in my meal? Moreover, if I were to buy something cheaper, it wouldn't have insects in it. I am utterly disappointed by Kellogg's.

I was eating a bowl of Frosted Mini Wheat this morning and I finished nearly the entire bowl of cereal when I saw a worm/maggot imbedded in one of my Mini Wheats. I was disgusted! I threw up in my kitchen sink. I am afraid that there could have been others in my cereal that I've eaten and I'm pregnant. I have eaten nearly the entire box of Mini Wheats. I will never purchase their cereal again.

I am a regular consumer and do enjoy eating Kellogg's All Bran Flakes and on this instance, with just purchasing a new box, I found those annoying little "wiewels" things in my cereal and this cereal isn't exactly cheap. I buy the one with the almonds and raisins. I am horrified at this find! The same thing happened to me and I got 2 boxes and both boxes had only one bowl full in it? Time is hard, I know you are cutting down, but this is a little too much

I am a regular consumer and do enjoy eating Kellogg's All Bran flakes and on this instance, with just purchasing a new box I found those annoying little "wiewels" things in my cereal and this cereal isn't exactly cheap. I buy the one with the almonds and raisins. I am horrified at this find!

I was eating a bag of Kellogg's Toy Story Fruit Snacks and found one that had a white rock-hard substance on it. This was last night. I still have this piece of "food". I read a previous post on this site to find someone else had a similar experience, so I thought it would be important to report that this is still happening. What is this white substance? Is it edible? Is it unsafe? Should I worry that I ate a few other snacks from the same bag?

No sugar free cereals - no conscience about harmful refined sugar. This results to hyperactive children and diabetes.

This morning I opened up a box of Cookies and Cream Poptarts. I was eating them in class. I'm one of those people that "break off" pieces instead of taking bite right out of the food. Anyway, I got down to the last 1/4 of a poptart and noticed something squirming next to it.

My poptart came with a free worm. Yuck. Not only did it have a live worm in the sealed package. It also had its exoskeleton from its molting. I'm disgusted. The worm is still alive and crawling everywhere. This thing was alive long enough to molt! I don't know what to do. I have yet to call Kellogg's because I am still at school and my phone is dead. I will be sure to call them later. Although, I hear that they are known for denying all claims against them. "Our process doesn't allow any chance for such bugs to make it into the product..." I guess I'll see.

Look in the package before you eat your poptart. That's all I can say.

Bad! I bought the same size box, Raisin Bran Crunch as usual, but it is half empty! Piracy! The box used to be 2" from the top settling. I love sugar, but this had so much sugar that I could not eat it! I threw the bowl down the sink, and I love Raisin Bran! On top of that, product of Mexico! What about the US, with all of our people out of work?!

I will never buy another Kellogg's product in my life, and I will tell everyone that I know!

I would like to know how Kellogg justifies charging $9.95 for a box of Fruit Loops, 350 grams. This is outrageous. What is this? 700% profit? You create a want to children wanting the cereal but parents have to pay 3 times the normal price for this cereal.

I opened a box of Smacks cereal, and as I poured a bowl, a hard black chunk (looked kinda similar to coal) fell into my bowl. I was very disappointed, and all in all, I just want my money back at the very least! I bought brown cereal, not black.

I was eating a bowl of frosted flakes when I bit down on a clump of something hard. It broke off part of my first molar. I examined it and it looked like a piece of hardened sugar or corn syrup. I am in a severely dental phobic and will be needing a new crown, possibly a root canal and will need Valium and/or nitrous oxide. Trust me, a couple coupons is not gonna do it for me! I am in a lot of pain and afraid to go to the dentist!

I opened a box of Kellogg's Special K Vanilla Almond cereal. I noticed the cereal did not look like it normally did and when I poured it into my bowl, I saw what looked like meal worms. I then noticed that there were more worms inside the box.

Vomited much of the morning and will not eat cereal again. There should be a warning on cereal box's that it may contain bugs. When you are buying "healthy" higher end cereal, you do not expect it to have bugs.

Me and my daughter just finished our bowls from a new box of Kellogg's Raisin Bran when I noticed a bug when sealing the box. I pulled out the bag and saw what appears to be a bunch of weevils. We were both sick to our stomachs. The company should be more responsible or at least warn consumers of the possibilities, "May contain weevils". I don't know what the recourse is available.

On September 22, 2010 I was eating fruit snacks by Kellogg's, the Toy Story 3 to be exact. I was almost done with the little pack, so I turned it upside down to get the remainder of the fruits. As I did so, fruit snacks came out along with a white rock substance of some sort. I was curious about what it was so I tried to smell it and I didn't smell anything that I recognized. I studied it for awhile and then I crushed it in my hand. My wife was curious; she thought it was sugar, so she tasted a little at the tip of her tongue. She said it was almost like a burning sensation. She said it almost tasted like a pill. Does anyone have an idea of what this could be?

I purchased a box of the All Natural Chewy Cookies Oatmeal Raisin Flax at a local Target store and as I was eating them, I suddenly bit down on something very hard that nearly broke my tooth! I grimaced through the pain and spit out all the cookie that I was chewing into my hand, and to my amazement it turned out to be a rock! I emailed the Kashi Company about the incident and they sent me a large envelope and asked me to send them the rock and the uneaten portion of my cookies plus they sent me two coupons for "free box" of any Kashi product. I'm afraid to eat any Kashi products!

Cereal is dry, old looking - like it has discinegrated - possibly eaten away by insects (?). Bottom of package is all crumbs. Package was half-full when purchased. I actually ate some before realizing how awful it was before inspecting it.

I called Kellogg's with the expiration date and lot number, my name and address - they only offered a coupon refund for product replacement. I offered to mail cereal to them for inspection, but was told that would was not be necessary because they had lot number information.

I opened a snack 3 snack packs of the kelloggs raisin brand crunch. They all were infested or some tiny insect like weevils. I check there site to let them know but they dont have a complaint area. I need to know what will they do about this spoiled good. too much to mention including spitting up and upset stomach all day I couldnt believe I was eating weevils. GROSS!!!!!

How canKellogs advertise Smart Start as being heart healthy when one ofthe main ingredients is High Fructose Corn Syrup?

I have an increase in my cholesterol and the doctorblamed my eating Smart Start as the cause. Increase in my cholesterol;Dr. blamed my eating Smart Start

i am typing with one finger becuase the others are burned and blistered as a result of kellogg's pop-tart called go-tart. when the pop-tart popped in the toaster, i tried to pull it out. the hot frosting stuck to my fingers and i could not wpie it off. it continued to burn until i managed to turn on the water to cool off my fingers.

maybe this kid of pop-tart is not spposed to be toasted. all my life pop-tarts were supposed to be toasted, but they never had sticky hot frosting where you grab them.

i was eating a bowl of mini wheats and bit into something hard that appears to be a bone fragment or a tooth or maybe a twig.

I purchased a box of Rice krispies treats from Target. I took a few bites from the product and I bit into something that pierced my gum. I examined what I had bit into and it was a piece of wood. It looked like a toothpick.

There was some minor bleeding but my concern is that this is in fact a toothpick that was in someone's mouth who works at the Kellogg plant. This person could have any number of diseases that can be transmitted through saliva. Can you please let me know what my next course of action should be. I already sent an email to Kellogg and they left me a voicemail within fifteen minutes. They also sent me a return envelope to send the product and piece of wood so they can run some test.

kellogg@casupport.com I wrote questioning about Smart Start Healthy heart cereal. In it's ingredients is partially hydrogenated soybean oil, a trans fat. They promote the cereal to women for maintaining a healthy heart.I contacted kelloggs and Mr Morales wrote:

"Thank you for your inquiry regarding the trans fat content and ingredient
information of our products. Kellogg is always happy to hear from consumers like
you and eager to show you how our brands can satisfy your taste preferences and

nutritional needs.

We at Kellogg are well aware of the current health concerns regarding trans fat.
Our food scientists have been working hard to reduce or replace the hydrogenated
oils from our brands while retaining the taste and textures consumers love. A
number of Kellogg products, including virtually all of our cereals and
Morningstar Farms products as well as most of the Carr's cracker line, are

free of trans fat.

Additionally, we have found suitable ingredients to reformulate a number of
products, including all of our wholesome snacks, as well as some of our other
snacks and crackers. This reduces or eliminates the grams of trans fats per

serving.

We are diligently looking for suitable alternatives for the remainder of Kellogg
products that contain trans fat. One such initiative is to incorporate low
linolenic soy oil in our existing products. This new ingredient will allow us
to reduce trans fat without increasing saturated fat. We recently introduced low
linolenic oil to our Eggo waffles. They started appearing on the shelves in
late 2006. Eventually, all waffles will convert to this oil and will have zero

grams of trans fats per serving.

The Food and Drug Administration (FDA) issues the regulations for all of the
labeling information that appears on food packaging, including that for trans
fat. Under the FDA regulations, trans fat is listed on the Nutrition Facts panel
as zero (0 grams) if the amount of trans fat in a serving is less than 0.5 gram
(1/2 g). As a result, consumers may see a few products with "0 grams" of trans
fat in the Nutrition Facts panel, while the ingredient list includes
"hydrogenated vegetable oil" or "shortening." The presence of these ingredients
simply means the food contains a negligible of trans fat, or less than one half

gram per serving.

According to the FDA, trans fat should not be completely eliminated from the
diet. Doing so would require such extensive dietary changes that eliminating
trans fat could cause an inadequate intake of some nutrients leading to possible
health risks. While scientific evidence indicates that trans fat should be
limited in the diet, a Daily Value (DV) has not been established. As a result,

trans fat is only listed on the Nutrition Facts label in grams and not as a %DV.

Kellogg is proud to offer consumers a wide range of foods, all with complete
nutrition information, and we will continue to provide you with a large
selection of great tasting foods that fit into your healthy lifestyle. Again,
thank you for contacting us and we hope that our
012463862A
products will continue to meet the nutritional needs of you and your family for

many years to come. "

Look a paragraph 6,Mr Morales says the FDA says you need some trans fat in your diet . That is scary if Kelloggs really believes that. I feel sorry for all the women who eat the cereal and believe they are eating healthy. They really should have a warning contains Trans fat. There are cereals made without trans fat, but Smart Start healthy heart contains it. That doesn't seem right.

I purchased a box of Special K with Red Berries on Oct. 26th, 2006. On the morning of October 27th I opened the cereal, poured a bowl with milk and sat down to eat. Second spoonful, I looked and saw a worm (possibly a maggot) embedded into a strawberry. I got physically sick. I called the 800 number on the box, and was told they were sorry, but they could not promise that insects could not get into their boxes. (Wonderful thought, isn't it)

I explained that this worm was dead, and was imbedded into the strawberry and had gone through the dehydration process. They then offered to send me some coupons. I declined, as I do not plan on buying any of that cereal again. We took pictures of the worm, but they where not one bit interested in seeing them. Is there any remedy for this situation?

I am merely asking why all products made for diabetics are so high-priced? It is a whole new money-making industry with cereal companies and all other marketing concerns. TAKE THE SUGAR OUT AND DON'T PUT IN ANY ADDITIVES. WHY DOES EVERYTHING HAVE TO COST TWICE AS MUCH?

Most diabetics are older people on Social Security who have to watch what they spend. We are being gouged because they say additives cost more than sugar. We are able to add our own Splenda.

Kellogg's "New" Fruit Streamers advertises "6" fruit snack rolls in each package. We purchased 3 packages for a school party and 1 of those packages only contained "5" fruit snack rolls on 02-04-06 at Kroger Grocery store, Carbondale, Illinois. We needed 18 total of 18 fruit snacks for the school party. Therefor we had to make an additional trip to the store and purchase yet another package so that all 18 children would have a fruit snack roll.

I found two rock like particles in the Froot loop's cereal. As I was eating the cereal my tooth was damaged.

I was eating a bowl of Appl Jacks Cereal, and I bit down on something hard, when I spit it out it was a piece of rock hard sugar, the size of a small rock. I chipped my tooth on it,(it was my third molar), I notified Kellogg's about it, but got no response.

I chipped my tooth about a month ago, when i heard nothing from kellogg's it was no big deal, I though it was a minor thing, just notified them to let them no basically...but my tooth started bothering me..it got bad enough for me to goto the dentist,and he had to pull it....it cost me $125.00, to have it pulled.

upon opening of cornflakes box we found that there was no cornfakes in the packet. Not happy!!

In September of 2000, I purchaed a box of Kellogg's Sugar Smacks from Publix on Bee Ridge & Cattleman. On September 19, 2000, I had a bowl of Sugar Smacks and on about the second spoonful I bit down on a large rock-like clump of cereal. I experienced trauma to my jaw and broke off a portion of my tooth.

The clump measured approximately 1" x 3" in circumference. It appeared to be a clump of sugar smacks with maybe some hardened sweetner. (Note: I took pictures of this clump and sent the actual clump to Kellogg's for inspection). I later received a letter from Kellogg's stating that the inspection "suggests that the substance is an accumulation of food dust which may have stuck together inside the processing equipment, broken loose and entered the food stream". Nonetheless, it broke my tooth.

Kellogg's did send me an insurance form for me to take to my Dentist and they wanted an estimate that it would cost to have my dental work. At that time, I was working outside of the home and could not take off to go to the Dentist to get these estimates. I am now working from home and just went two weeks ago for my dental exam. I forwarded the bill to Kellogg's on 6/13/2001. I went to my Dentist and it will cost 660.00 to put a crown on this tooth. We have dental insurance thru my husband's Employer and they will pay 80% - so I don't feel that Kellogg's should just pay 20% of the dental bill.

As this was a direct result of that rock-like clump of cereal. In addition, I have other dental work that needs to be done and the total of the bill was 2,100.00 and who knows whether or not the clump caused some damage to some of the teeth that now need repaired. However, it costs 660.00 to crown the tooth that was broken off by the cereal. I sent all of my correspondence Certified and have saved copies of all my letters and the replies from Kelloggs. Thank you.

On 12/20/99 I feed my daughter Kelloggs Holiday Rice Krispies for breakfest before she went to school. My daughter was at the doctors on 12/17/99 for infection which the doctor prescribed augmentom. She continue taking the medicine even on 12/20 with no reaction to the medicine.

On 12/20 and 12/21 I feed here the cereal. My daughter had dirareah and stomach ache, and servir headache to the point that the nurse from her school call me and said she complans to very bad headache. The next day I sent her in ,she had no headache that night when I got the call from the nurse that my daughters head was hurting very bad. I took her home called the doctor and he looked at her again and both the doctor aND THE PHARMANCY said that this medicine could not have caused this.

When my daughter went to the bathroom that night I realized that her bowel movement was all different colors, then being busy that day I left the cereal bowl in the sink and when I looked at the ceral bowl I realized that maybe It was the cereal that caused it. I ran to the box and looked at the ingredients Red #40, Yellow #5, blue#1 is this food coloring and could it do this to her. I thought I baught her a holiday cereal when what I might have got was 2 trips to the doctors office and one very sick child. I hope I am wrong. I never saw my duaghter so sick. She said to me mommy I feel like Im going to die.My daughter never, never complaints. If you could I am writing to you because if this is the case I wonder how many other child and adults holidays would turn into a diaster. Thank You for any help you can give to my family. Happy holidays.


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