1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Consumer Affairs


Is this your Business?

Frito Lay


Consumer Complaints & Reviews

I bought a 9 and 3/4 oz. bag of Frito Lay Cheetos. I got home, made myself a sandwich, opened the Cheetos and sat down on the couch with my sandwich and Cheetos. (I love them.) I loaded my mouth, chewed and felt something sharp poke my gum. I spit all the Cheetos out and found a piece of glass that was inside of the Cheetos. I called Frito Lay to complain and they want me to send them the glass. What should I do before I ship the glass and all the Cheetos I didn't eat?

No. 1, Ruffles chips are great. No. 2, the Beer Battered Onion Rings has no flavor at all on the onion rings. It was like a plain chip. So where is the onion taste? It was AOL. This bag of chip was a $3.00 let down for an onion lover; bad name for Frito-Lay. Thank you for taking the time to read this let down.

I purchased A package of Special Recipe Ginger and White Chocolate Chip Cookies. The cookies taste like someone poured after shave in them. I tried to eat them, but the more I ate the more my throat would burn. I started to throw the package away, but i decided to keep it. I'm really disappointed with the taste of the Special Recipe. I have never had a bad experience with Grandma's cookies before, except for the price increase. These cookies give Grandma a bad name!

On November 21, 2011, I bought a bag of Frito lay sunflower seeds at a gas station in the morning before I went to work. I started eating the seeds. I got to about half the bag when my co worker asked if he could have some. So, I put some in his hand and saw little creatures moving. Then, I took the bag and poured some on my tailgate. I saw tons of maggots. So, I realized I have been eating live maggots. I was sick. I threw up in the bathroom. Then, I took pictures of them and put it back in the bag. I still have the bag.

I had purchased a bag of Cheetos Puffs. My 17-month old grandson and myself love them. I had been giving him a few at lunch and myself and my husband ate some. When I got down close to the bottom of the bag, I grabbed one and there looked like a mouse dropping stuck to it. I looked closer in the bag and there was more. Needles to say, I was physically sick. Not only had I been eating these but my baby grandson had as well. I took the bag back to the store where I purchased it and the CS person told me to contact you. I saved the proof of purchase on the bag in case you needed it to investigate this. As a result of this I will not be buying anymore of your products. I realize these things happen. But I just thought you should be aware of it. Thank you. Selina ***

I was eating some Baken-ets (pork rinds) and half way through the bag, I discovered weevils. They are the same color and made me so sick at the thought. I'll never eat their stuff again. I vomited.

I purchased a bag of BBQ chips and was eating out of the bag when I noticed something in the bag upon closer look I realized it was a dead mouse I had an attorney. But after filing a lawsuit in Jefferson County he withdrew withholding Frito lays response at their request until the court allowed the withdrawal. Then I was served with a court date for a summary judgment which the judge said it was not against the law to have things no matter how disgusting in your food.

I was eating Doritos with my 16-month-old daughter, and there was something hard when I bit into a chip. I spat it out, and it was a piece of hard glass. I then searched the bag and found 1 more small piece of glass in the bottom of the bag. I called Frito Lay to tell them, so that they could recall if they needed to, in order to protect consumers.

On 6/11/2010, I called Frito Lay to report the glass that was in my mouth from eating their chip, and I found another small piece in the bottom of the bag. On 6/14/10, I received a letter from Frito Lay, in which I was instructed to return the rest of the chips, the bag, and the glass. I took pictures of the glass, bag, and all the contents I sent before I sent it.

On 6/9/10 and 6/22/10, they sent us letters with chips and coupons. We asked them why they didn't recall the product, and they said it was an isolated incident. People may be swallowing small shards of glass while eating Doritos made by Frito Lay Chips. They didn't do a safety recall, and they seemed to think that sending up coupons and more chips will make it all better. But I am still concerned about people consuming glass.

I opened a bag of Cheetos and was eating them and grabbed one that had a sewing needle in it.

I was driving from my home in Florida to my home in Illinois and stopped in Georgia for gas and also purchased 2 small bags of Hot Frito Lay Peanuts and a soft drink. While eating the peanuts I bit down on a huge piece of steel and like to went through the roof of my car. Just short of the 2 year statute I hired this law firm to help me. Long story short, this firm is a joke, it is only the 2 partners because lawyers that hire on see what quacks they are and quit. My lawyer did absolutely nothing on my behalf and finally filed a nonsuit because she told me that would give her a year to work on my case. Funny, not really, after she filed the nonsuit she quit communicating with me.

I have lost molars on the left side of my mouth and will be loosing more. I have been diagnosed with permanent nerve damage which has affected my vision and hearing, not to mention the ongoing pain and suffering. I filed 3 major complaints against this lawyer with the ARDC of Illinois and they are as big of a joke as my quack lawyer was. I have legal documents that prove every thing I am saying is true. Also I have befriended a law firm in Chicago that will tell you the same thing they told me. "Skip, you have been royally screwed." k!

I ate Sour Cream and Cheddar Light chips and had a terrible stomach ache and cramp along with other unpleasant side effects...lasting for 2 days. I am in the same boat with so many people! I had no idea that this product was still being used... I figured that they would have corrected the product before removing the label!!!!

After eating more than half of the bag with my 7 year old daughter, i found what appears to be a rat tail at the bottom of the bag. I am not sure what to do from this point, if i should send it back to them or go a different route.

I bought a bag of Tositos multigrain tortilla chips. I was making nachos(make them a lot at my house).. I always first heat the chips up in the oven before putting toppings on them. As I always do I put the chips in the oven- no more than 45 seconds-smelled something strange-I opened my oven and a huge fireball came out. The chips were on fire- nothing else in the oven was on fire- only the chips and they literally started a huge fire and melted!

Myself and my 2 four year old children were in the kitchen-I called for my husband and ran outdoors with my children while my husband put out the fire. We were utterly terrified! That following Monday I called the Frito Lay consumer line and spoke to a consumer affairs specialist. They took my report and asked if I would return the chip bag. So I did. Then they apologized, advised me not to use the product in the oven again (no kidding) and said they would send me coupons for free chips and follow up with me. They did send the coupons and follow up.

I just spoke with them today and asked if they had tested the product and if they would be removing the chips from the market or at least put a warning label on them. The consumer affairs specialist said she didn't know- since there were no other reports such as mine and again advised me not to bake the chips again- as she had not ever heard of anyone doing that before. I then asked her to stop patronizing me- I was fully aware not to put the chips in the oven again and explained my concern if a younger person or some one not all together puts the chips in the oven there entire house could catch on fire and they could be seriously hurt or die!

There was actually a "fire ball" that came out of my oven from those damn chips! The consumber affairs specialist then asked me if she could send me some free chips- at which point I advised her I was contacting consumer affairs because someone somewhere is going to get seriously hurt.


Quantcast