Dunkin' Donuts

I stopped at Dunkin' Donuts store #304563 located at 5150 W. Touhy Ave. Skokie, IL. A woman by the name of ** took care of me. I ordered Big N toasty Special with black coffee, two creams and two Splenda's on the side. The lady put the Splenda on the counter but not the cream. While I was waiting for the sandwich, I checked the coffee and found she added cream to the coffee (way too much). When she brought me the sandwich, I brought her error about the coffee to her attention and she corrected it. When I got to my destination, I unwrapped the sandwich only to find out she omitted the egg. All I had was bacon and cheese. I called the store to report the incident to the store manager. I was told the manager couldn't come to the phone because she was on a conference call. You be the judge. Fortunately, there is a McDonald's and Burger King nearby.

I have gone to the Dunkin Donuts on 34 Roosevelt Drive in Seymour a number of times to listen to Anna, the owner, screaming at her employees, threatening to fire them and also talking down to them. I find it very disrespectful, unnecessary, and uncalled for, for her to be talking to her employees as she does. It's very uncomfortable to watch and listen to. I had a girl wait on me who was on the verge of tears, because Anna had just got done yelling at her.

I think it's very unprofessional for an owner to be doing this in front of customers, and there was quite a bit of people in the lobby the times I witnessed this. I definitely think that the corporate should call her and talk to her about the way she treats them or at least send someone there to watch her, because she will lose costumers if she keeps it up. No one wants to feel that way when they are just trying to buy a cup of coffee.

My uncle went to Dunkin' Donuts to order a coffee. He has speech issues. They gave him the wrong one and they were nasty to him because he couldn't speak right. I went in and asked who dealt with my uncle and this lady walked up and said, "All 3 of us did. We couldn't understand him. He was stuttering a lot." I said, "Where's your manager?" She said, "Not here." I said, "When will they be in?" The guy Juan started mouthing off to me and I said, "Mind your business." I continue to drive thru. I'm talking to a lady at the front and Juan called me a **. He said, "** shut up." I said, "Excuse me." He said, "What are you going to do," and threw pens at my face.

I called Philadelphia police and made a report. All they said for me to do was talk to manager who I cannot reach I want to file charges. I asked the girl, "You are going to let him do that to me, throw pens?" The lady said, "I can't do nothing." Why couldn't she call her manager or the police instead? She mouthed off as well.

Please help me. They can't get away with this. What would have happened if my eyes got stabbed? You know, he is still working as if nothing happened. The police are not doing anything. They said I have to talk to manager. I'm about to call news station and make it known what happened. I want to call lawyers ASAP. What can I do?

Yesterday, I went to Dunkin' Donuts and not only was the service horrible, I was insulted and called names. I purchased a coffee and donuts. I had a coupon for the coffee and a small amount left on a gift card. I gave the cashier, Aicha, the coupon, gift card and cash to cover the remainder of the balance.

He didn't use my gift card and used the cash for the entire purchase. I explained what I wanted to do and he said he couldn't do it. I asked him to fix it and said no. I said there must be a way to correct it and he said he would have to ring it up again. I then asked him to do and with that he starts calling me names under his breath which included **. I am beyond offended and insulted. Not to mention, my 2 year old son was with me. This is completely unacceptable behavior. I contacted Dunkin' Donuts but have not received a response from anyone.

Not living up to what they are supposed to. I have papers stating that seniors 55 and over get free coffee and they do not honor that. This is **.

A fellow office worker went to their store today in South Pasadena, Florida to pick-up breakfast for the office. We all had ordered our favorite breakfast sandwich which is the Flat Bread Sandwiches. And to his concern, he was told they are not being made any longer.

This to us seems like a very bad, bad business decision. Why was the sandwich discontinued? The ones that are left leave a whole lot of to be desired. They have now lost a whole office of customers (15). I sure that will not make a ripple in the stream of their company's conscience. However, they have disappointed a group of people who will tell everyone they know not to go there for anything. I don't think that this email will be acknowledge or a reply to be issued. They just need to know that they have dissatisfied some customers and in this economy they need to rethink their decision.

I got terminated because my district manager said they didn't need a pregnant women working for them and that my doctor's appointments would be a hassle, so they don't need me. I thought they weren't supposed to do that. Isn't that discrimination? Also, I complained about my manager rubbing up against me all the time and nothing was done. I was told I was a liar.

I am a customer who cannot reach Dunkin' Donuts in the Mesa, AZ area. I have called eight numbers, six of them through Google search. No answer at seven of them. This is unacceptable. There is no reason, no excuse for this. My daughter is training in Mesa, and I can't reach her in an emergency situation. I emailed DD Corporate about her being in a hostile environment, to no avail, not even a response through email from you.

I want numbers--current numbers for the Dunkin' Donuts in the Mesa, AZ area, period. I need one that works and where people actually answers. I was given a district number by the only location (Greenfield and Baseline) by Don, who was helpful, understanding and apologetic. He gave me the district manager's number--not a working number either. Even the employees are at a loss as to how to reach the other stores, managers, district reps and corporate. This is unacceptable. The fact that this is my second email is unacceptable. You need to get this all straightened out.

Terrible service, unsanitary, worker abuse (minors work for about five to six hours with no break) and they phone you repeatedly when you're in the E.R. with an injury or sick (vomiting), telling you that you still have to work that day.

The Dunkin Doughnuts in Hackettstown, NJ. is one of the dirtiest and mis-managed places ever. It is located on schoolhouse road I believe where I come down. One day, it was raining and they had cardboard boxes on the floor when entering the store. The counter is dirty and the service is something to be explained. One major failure: I ordered three sugars and cream in a large coffee, picked out various doughnuts and twists. Result: three large coffees and half the doughnut which mostly the same and the twists too were wrong. I asked the attendants what went wrong. They claimed that I was mis-understood. The next visit on the next day, the coffee was wrong again! Lord help you!

I had the worst experience at the Dunkin Donuts on 1900 Dixwell Ave in Hamden, CT on the 9th of Dec at approximately 9:30pm. The employees they have there for the evening shift are rude and very inconsiderate of their customers. Whoever did the hiring for that location needs to fire those people and rehire people with some class. Swearing is very inappropriate in a work environment, not to mention disrespectful. This location actually deserves to have no stars.

I'm a customer and I have a business. I also observe I go to Dunkin Donuts every single day. I don't like how the manager expresses himself. It's because he bothers the employees that are working. And those who do not bother are the people who don't work. I saw that there was a long line. And I saw the assistant manager playing with the young ladies. He saw how long the line was but he didn't care. I think he doesn't have a personality for manager. Same thing goes for the assistant manager. And I think the boss doesn't put attention on how the managers (in general) work. I go all day to Prospect St. Dunkin Donuts and this is what I observe. I think the owner needs to put more attention!

I pulled to the drive window, only to hear a disgruntled employee and once he realized that someone was at the window, he responded in an offending voice. I waited two to five minutes and I then backed my car. I drove back to the window and the employee said that he will be with me in a minute. I responded that it is what he said six minutes ago. He then began yelling obscenities at me through the drive-thru speaker, so I left.

As I drove around, he had time to open his window and yelled that he would be right with me. I yelled back and said that he needed help. He said that I needed ** help and to leave and do not come back.

Needless to say, I left and will never go to a Dunkin Donuts again. What a shame. I used to be an everyday consumer but not anymore and not ever!

I'm a former employee to the Dunkin Donuts off of Rt. 7 near Rt. 22 managed by Lorie **. My absences are due to minor mishearing of an order, as I had to use the broken headset on the drive thru. That day, I worked with Erik, Andrew **, and Sandy (the shift leader). The customer was beginning to order as my headset shut off. I asked another co-worker to pick up with the order until I could turn back on the headset. He did. And then, I asked him to repeat what was ordered so I could save the order, until it was time to recall the order and have the customer pay. The orders were 2 large coffees and a medium Coolatta for $6. The customer paid. After receiving the drinks, he then with aggravation asked me where his 2 orders of hash browns were. With a smile I replied, "I'm so sorry sir. I didn't hear that part of your order. Would you like me to place another order in for the hash browns? It will only take a minute. I'm really sorry for the mistake in the order."

Which I then told her, "I didn't make it but I'm sorry." I also told the customer I was sorry as well.

She was screaming at me in front of a store full of customers, while Steve stood there in the doorway of the office laughing while her unprofessional conversation was happening. She then made his two orders of hash browns and Coolatta free of charge due to my mistake. She, after doing that, returned back into the office. A number of customers over hearing and seeing what just happened apologized to me, for having to be embarrassed like that and disrespected due to an error with the headset, an honest human mistake. I replied that it was my fault. And many customers replied, "No honey. It was an honest misunderstanding. We all witnessed the situation from beginning to end." As they were leaving, they wished me a better day.

After helping all the customers and them all exiting the store, I was standing at the front counter about to cry. It was due to the embarrassment, humiliation, disrespect, and unprofessionalism that came from Sandy. She then came up to me and screamed at me again. She said, "Don't just stand there Alyssa. There's plenty to do!" So, I began to do my work, swallowing back my tears. I dealt with what had just happened. I kept doing all that was needed to be done. As Sandy was getting ready to leave, her son dropped off her granddaughter. She was finishing up what she needed to do since Lorie ** was on vacation. And she was in charge till she returns. She made a comment to the other two co-workers, "Now, I get to go home and babysit a 2 year old chuckling." She then said, "It really isn't much different than being here at work. I still watch a 2 year old." This explains why I no longer work for your company. Thank you for giving me the opportunity to work for you.

On Thursday, Sept. 15, approximately around 11:15AM, I was standing in line to order my coffee when one of the side panels on their ordering counter fell on my foot and ankle. I screamed and a worker came around to see what happened. It looked like they knew that panel was broken. They had one of their mats rolled up and leaning on that panel. The manager took the panel and slammed it back into their counter. My foot was swollen and cut up. I told the manager I want him to write an accident report. He stated that they didn't have a form. He wrote it down on paper. I stated, right now I can move my foot, but who knows if it's going to be worse as the day goes on? A couple of hours later, I had to go to the ER.

I called the store. The workers keep on telling me I need to call back. I called the corporate Dunkin Donuts on Friday, Sept. 16. I spoke to Michelle and I explained to her what happened. She told me that each store is individually owned and that the owner will call me (no one has). I need the information on who I should I send the bill from the ER. I missed two days of work.

I have been spoken to very rudely and have witnessed "Carissa" throw money across the store on numerous occasions at customers. My major complaint is that I heard a very, very rude and racial comment come from her mouth about an African American customer. She used an extremely derogatory term of "**", referring to him as he walked away. I have never witnessed such unprofessional and discourteous behavior in my entire life. This girl should be fired and held accountable for her actions.

I have worked at this location for 5 days and in the second and third week of june 2011. It is now Agust and I still did not get payed for the days that i worked. I have called the manager everyday and he always tells me that he sent my paperwork to the franchise area manager. Everyday its the same story, while the store manager is overseas in india and his wife is taking over while he is gone and says she can't do anything for me. Also when he hired me, he didnt ask me for a social or any paperwork. he just asked me for an old payroll from my old job.

My situation is I go to this Dunkin ' Dounts located on Broadway in Newark, NJ 07104 everyday on my way to work even on my day off and I always get a Wheat Bagel with Grape Jelly and they always charge me $1.49 and then when I came in the evening time around 7:41pm on August 1, 2011 order the samething and I got a different price which was $1.53 and I order the samething the day before and the young lady tells me the price went up for the grape jelly it was all a lie. The next day I went back and it was the price it always was $1.49. I complained to them numerous of times nothing was done so I had to reach out to you guys for advice and guidance how do I go about this situation.

I frequently visit this Dunkin Donuts and always have to deal with their lack of service as well as customer service. On July 25, 2011 on one of my visits to this Dunkin Donuts I was overcharged for the products I ordered. I only realized this after I left the store and was back home. I called later that day to find out what was going on and to request a refund for the overcharge amount and was informed that nobody was able to take my call and I would have to call the following afternoon. I called the next day and it was the same story. On July 27, the time I was instructed to call the next day again. Today, July 28 2011 I called back at around 6:35 to 6:40 P.M. and the broken english speaking man who could barely put together a sentence picked up was extremely rude from the start and said he was busy and could not help me and abruptly hung up.

Now, understand my frusration on this matter I called back and he did not want to speak to me. I told him if he was busy then to put me on with someone else who wasn't busy but he refused. I called back after he hung up a second time and he just picked up the phone- didn't answer (say anything) and hung it up. I called repeatedly back, (at this time all I wanted was his name to file a complaint) but he ignored my call (rang about 20-30) times and then just disconnected automatically. I tried to relay to him that I was a customer just like anyone else and I wanted to be treated with respect and proper courtesy. He repeatedly hung up when I tried to ask foir his name and employee ID # (if posssible) like any business should provide if there is an issue. He also lied multiple times by saying this was a grocery strore and continued acting rude. He claimed his name was Sunny and I knew he was lying so when I relayed that to him he hung up again.

The last time I called he picked up and stated using multiple curse words and vulgarities at me- I was verbally abused. He also threatened to call the cops on me (even though I did nothing wrong- just wanted his real name and id number if possible). I come to this Dunkin Donuts frequently and I think I recognize who the guy is based on his voice and I think he knows who I am becuase on July 25, (forgot to mention this) I walked into the store and relayed what happened and they said I had to come back another time. I feel not only that I was verbally abused and threatened but I was discriminated against because of my religion. (I have seen him making multiple remarks about people of my religion in the past.) I am deeply frustrated, angry, shocked and I feel abused by the situation that occured.

This Dunkin' Donuts location has the worse customer service. The people there are not friendly, unlike in the south. No good morning or anything-- just completely nasty attitude and being rude to the customers. I am scared to ask any questions when they're taking my order. I will never visit this location. It's not worth the gas.

I bought a donut. It was stale. I asked for a refund. Cashier got upset cursed me and told me I had to wait. He purposely took care of other customers and made me wait for a mere .89 cents. I asked for his name and he then cursed again and refused to give me his name. When he finally gave me my refund. I then told him I was going to report his rude behavior and he cursed again! No physical damage. Just humiliation.

We had a drive-through order this morning at D&D. I am so upset at the kind or service I received today at D&D. The whole staff was so rude and discriminating towards us that it was just ridiculous. I will never go to a D&D again due to this.

After making our initial order, I literally had to repeat the order 6 times to let them know what and how we wanted our sandwiches (part of the order were one croissant with egg, cheese, and bacon and one croissant with only egg, no cheese or bacon). In the end, we asked if she got everything right for us and she stated yes. The minute we drove off and opened the bag, both the receipt and the order was screwed up. One croissant with egg, cheese, and bacon only included egg and cheese with no bacon and one croissant with only egg, no cheese or bacon was not even in the bag that she gave us.

We drove and went back in to D&D to complaint as this was too much. The supervisor there on duty (Megan) was really rude and prejudiced towards us. She said sorry in a way like she is doing us a favor and with no empathy whatsoever for the mistake they made. She even was not listening to us and so I got frustrated and said, "Do you need me to write out the order for you to understand?" I just got really upset and mad and stated that I want my money back as per your policy (Dunkin' Donuts) since you screwed up the receipt and the order.

Their policy in writing in front of the counter states that if the order is not correct (receipt) you get your full refund back. However, she refused to give us a refund and had so much difficulty apologizing for an order she screwed up on, even after we repeated it 6 times for her. She talked to us with a really bad attitude. She was the rudest and most insensitive person there. When I asked for her full name (Megan), she refused to give me her last name. I then asked for her manager's name and she only gave me the first name also (Rick) and not the last as she stated that they cannot give this information. She was so ridiculous.

I tried ordering a number 6 (turkey sausage flat bread sandwich with coffee) with hash browns but instead, the cashier charged me for the items separately. Only after I pointed out that I wanted the combo deal with coffee (I got two receipts --one for the sandwich and hash browns, one for the coffee because I guess he forgot). After looking at the receipts and noticing I was being charged more than I would if it were a combo, I brought this up to the cashier. He started arguing with me, saying that I never asked for the coffee even though I clearly said to him that I'd like a "number 6" which is a combo meal with a coffee! Just because I wanted the hash browns doesn't change that fact. In fact, adding the hash browns should have been cheaper too since it would be added to a combo deal. But instead, this cashier tried charging for these items separately, which I now suspect he's done to customers before.

After arguing back and forth, he started ignoring me and making me wait by serving other customers. He even asked me to move aside, which I refused. I asked for a manager and he said he was the manager, then proceeded to ignore me even longer by helping other customers. I said, "That's four people that you decided to help now, instead of me" and he snapped at me saying, "I need to help people in line". Finally, he took my receipts and gave me a refund. However, when he was doing that I said, "I don't want a refund, I just want to be charged the correct amount for the combo deal that I ordered". Then he looked at me and said he was going to refund my order and not serve me. He actually refused service to me! I took the money and said I would report him and then stormed out.

He made me feel bad about myself for feeling like a hassle, then seriously looked me in the eye and said he wouldn't serve me after refunding my money. All for disagreeing with him. I've never in my life been treated this way and this was a manager. That's ** up! After thinking about the whole transaction, I am positive that I was mistreated and am going to report this to DD's corporate office. No one deserves to be treated this way for simply mixing an order up. He was clearly pissed for me challenging the receipts after the order was put through.

On Sunday, April 3rd, I was at the Dunkin' Donuts at 1906 Clint Moore Road, Boca Raton, FL 33496. My friends and I were in Florida on vacation and our flight home was at 1:40. At approximately 10:40, my friends and I went to the store to purchase food and drinks before we left for the airport. I was ordering for myself and a few other people. I got to the counter and ordered two everything, bagels, a bacon egg and cheese wrap, a coffee and a diet soda.

I did not get the soda out of the cooler before getting rung up so I just told the girl at the register to charge me for it and I would grab it on the way out. I completely forgot about the soda and went to wait for my food. A few minutes later the person making the food called out that he had my bacon egg and cheese wrap and two everything bagels. I took the bag without checking it and we left. When we got back to the house I realized I forgot to grab the soda, no big deal. Then when I opened the bag I realized the clerk did not give me the bacon egg and cheese wrap.

On our way to the airport we decided to stop to pick up the wrap and soda. I walked up to the counter with, the girl whose food I had forgotten, and told the man working there that I forgot my soda and wrap. He said he would get us the wrap, but that we should have checked our bag in a pretty confrontational tone. While I was waiting, I went and got the soda I had paid for. The same man I had just spoken to then came over and informed me that we could pay for the soda at the register.

I again explained to him that I had already paid but forgot to pick up the soda, to which he replied loudly and in front of approximately 30 patrons of the restaurant, "No, you didn't, you are lying." I again tried to explain what happened to which he replied, "You're a liar, you're lying," in an even louder voice. I then raised my voice and told him to stop calling me a liar at which point he went back to his register with a smirk on his face. We were then given the wrap and we left. I was absolutely mortified. I am a 30-year-old lawyer who can afford to pay for a soda. A Dunkin' Donuts employee humiliated me in front of a crowd of people over a $1.50 softdrink!

Unfortunately, I was so put off by the confrontation that I did not get the individual's name. He was a young man of Middle Eastern descent working at your 1906 Clint Moore Road, Boca Raton, FL 33496 between 10:40 and 12 on Sunday, April 3rd. I am sure he remembers our encounter, unless this is something that Dunkin' Donuts employees do on a regular basis. Unreal!

Watered down coffee (coffee tastes like grounds was used twice) not to mention flavored at times when I get regular coffee and the donuts taste like they have been frozen and are very stale. My boyfriend and I visited the same location sometimes 2-3 times per day and have been very dissatisfied with the products we get from this social street location.

My order came to $9.85 and I gave the clerk three Dunkin' Donut gift cards. I was told the first one had zero balance and the other two came to my exact order amount. I said it was hard to believe that my two cards together came to $9.85. I was told that I must be lucky. She took my cards and threw them under the counter. This deal smelled very bad, so I demanded my cards back. She reluctantly gave them back. I took them to an honest Dunkin' Donut store and had them reread. One had a balance of $6.48 and the other had a balance of $28.02. This store has quite a deal going. I wonder how many customers have been ripped off. Is this corporate wide or just franchisee money maker? It would be best not to go to Dunkin' Donuts; otherwise, pay by cash or using your own credit card.

I walked in, second time in my day, to order a medium hot coffee. My order was being taken care of from another employee whom I don't remember her name (Sheryl perhaps? ) Jamie **, was in the side room yelling and complaining about how she could only depend on another employee to not ** things up" (pardon the foul language.)

She was going on about how if she could leave the store, that she could depend on this employee to not mess things up and that another employee is very undependable. I don't recall the name of the employees she mentioned. Back to my order, once I received my coffee and my receipt, paid by my debit card, I noticed when I was leaving the store that the receipt was marked incorrect. I was charged for a small iced coffee priced 2.33 (? ) when the medium hot coffee itself is just 1.98. The price difference didn't matter to me, it was just a couple of cents. However, I still wanted a correct receipt for my records, so I went back to the cashier who gave me my order (again not sure what her name was, might have been Sheryl.) She didn't know how to refund the money back to my debit card, so she called over Jamie **.

When Jamie came to the cashier after seeming quite upset, she looked at me and asked me "Okay, so what's the problem?" I told her the order on the receipt was wrong, and she responded something like, "My God, these people" or "I'm not going to be able to even leave today," very loud and totally inappropriate. She took the receipt and started subtracting from what the iced coffee was priced, to the medium hot coffee that I ordered. She looked like she was having trouble also putting the money back on the card, so I simply said just give it back to me in cash. When she was planning on giving me back cents, I told her about her store's policy.

When I showed her the store policy which was stamped all over the store (which stated if your order is incorrect on the receipt your order is free) she flipped. She yelled at me, asking me if I was "busting her ** and if I was ** serious. " I asked her to calm down, that its your store's policy to do what is required. She continued to yell and say "Your ** kidding me", and asked me what is it that I wanted for free. I told her that again, that her policy was that my order was free, so I would just take my coffee.

And again, she yelled and responded back that if I was ** with [her]" I told her she needs to calm down, and asked her for her name. She wrote it on the receipt and practically threw it at me, saying Jamie **. She then yells at me saying she's having a "Great day" so I responded when I received the receipt "Yea, I'm having a great day too, and it's about to be wonderful once I make this complaint."

She told me that I can do a complaint online (which I know is not true, and if it was, I would rather speak to someone directly in charge.) So, she continued to yell, and stated that she was going to call her boss. I told her that's great, because I can talk to him as well. She told me "Oh well, that's your problem now, isn't it?" Your not going to speak to my boss." And I told her, so let me speak to your manager. She snapped back at me telling me that she is the manager. I told her "That's great, you're showing your employees how real customer service works."

She started to call her boss saying out loud that she doesn't need this. "While she was speaking to her boss, she asked him, "Do you want to speak with this sir, because he's just standing here and wants to speak with you." Seconds after talking to him about the incident, Jamie ** was yelling in the background saying that "Don't lie sir, don't lie."

I simply told her "I'm lying? Sorry, but lying isn't something I do." Then she was screaming to get her cellphone back, which I did shortly after I asked her boss for his cellphone number. I called him on his cellular phone and he told me he will send me an email and try to deal with this incident. I called him the next day and asked him as a reminder on what was the manager's name. He said Jamie. I asked for a last name and he simply said he didn't know. I then asked him for his full name which I didn't get when I first spoke to him. He said Sheriff. I asked for a last name and he refused to give it. I reminded him that he hasn't send me the email, and email that I thought was to report the incident. The email he said, was only just to receive a complimentary meal at his establishment. That's not what I wanted however, I wanted a professional email to receive my complaint and save it on file.

I went with my kids to Dunkin Donuts and I bought one dozen of donuts. First, they did not have much selection. The selection was very limited but I got it anyway.

I got home and my kids ate and I did too. When my husband picked up a boston creme one, he took the first bite and he found hair sticking out of the donut. It was very disgusting. We found hair before when we bought from the same place and we complained to them but I guess they don't care. But this time, my husband took pictures of the donut because he was very mad. I mean, come on. They have to get cleaned up there. I will call my lawyer and have him take care of it plus I still have the donut and I have the pictures. Please tell me who can I contact to complain about this?

I have 5-6 different accounts for my business. They all have been over charged and trying to solve over the phone is like climbing a mountain with Verizon. I have spent 2-3 hours on a daily basis and I have not been successful to solve my issue.

My daughter worked for this company for a year now, and she has been harassed by 2 managers at 2 different times. She never called in or was late, in fact she always came in after her drunken co-workers could not make it in because of their hang over the following morning (her days off). They would schedule her for afternoons and evenings (when her availability stated she was not able to work these shifts when she was hired (this is illegal to do in NY state) in another job with pension medical etc. I called a week ago concerned about this store and how she has been treated.

I asked the manager Tracy ** that I would hope this would not affect her job. Since I called her the job got harder Manager found it convenient to yell at her yesterday in front of customers, "real professional." Today she got fired by text on cell phone. I've never heard such a thing management grow some dunkin dog balls and sit down with your employees and fire them in person not by texting them. And just so you locals know you are buying old food they are to put new donuts on racks by 8 am they are not doing this until 3 pm. I use to go DD a store 3 times a week but haven't gone in 4 years because the coffee is weak product has gone downhill. Kwik Fill coffee is better and cheaper!

I am reporting a Dunkin Donuts store which is located at 710 Mclean AveYonkers,NY10704-3841, Phone number 914-965-5805 . Manager Rumi has been harresting and discriminating the co workers. Manager Rumi has been breaking the law, rules and regulations, as well as violating the system by punching in his co workers cards a hour ahead before they even come to work since they're his friends, cousins, and families.

Since Rumi is the manager of the store he actually putted his family to work also. As for as I know that in the USA when you work at a place, you wife, kids, or even cusins aren't allowed. Manager Rumi is also making the oldest co workers work twice as hard whereas his friends co workers are just doing easy simple jobs, such as cleaning the windows ONLY and letting them rest anytime they wants. Manager Rumi has been doing this for the past 6 months out of his 1 1/2 year of management of this dunkin donuts 710 Mclean AveYonkers,NY10704-3841.

Sometimes Manager Rumi even yells and curses at co workers when they ask for break or vacational time. Manager Rumi been harresting more than 4 co workers in the past 6 months. Manager Rumi harrestments are exceding the limit and putting warrents on his co workers for non violated reasons or any work complication reasons. I hirely reccomend you all to check into this and get a new manager as soon as possible. I myself ( the son of SHAHARA (Co Worker) also noticed that less customers has been stepping in the store due to the management problems and poor customer service quality.

I really hope you all look into this and really hope the business runs the way it's suppose to with the right code of law as well as rules and regulations.

I went on the Dunkin Donuts web site to complain about a franchise that kept overcharging me. I filled out an online form to file the complaint, which included fields for my name, address, phone number.

Now why would any public consumer want their private information given out to the people they're complaining about? The Web site does not indicate that private information will be shared with franchise owners nor does it state how the matter will be resolved.

The matter was never resolved because those same franchisees are still overcharging for their Coolattas.

Corporate offices shld contact franchisees themselves to correct complaints that come in.

If I'm buying hot chocolate, why isn't FDA or someone doing sampling to make sure these products are safe? I've consumed lots of hot chocolate at Dunkin so I want to know who's responsible for not checking? Probably not Dunkin Donuts, but the creator of the product! Who's checking this?

A little later after I had gotten off of work I got a phone call from the general manager telling me that he couldnt have me working there no more and that I didnt " Fit " .
I dont know what that means and when i asked the owner to give me in detail what i did wrong to get terminated.

He couldnt provide me with anything other than the fact tha he has been doing this for years and that i didnt fit .. I got fired after 2 days of training

On Friday, 12Dec08, I had purchased a #5 combo meal. I noticed on the computer/cash register that they manually add up all the items that go into a combo meal. I ate at the donut shop and looked at my receipt while I was eating and notice that by manually entering all the items, just a bagel sandwich and coffee, the cost is $.10 more than the posted amount. I brought this to the attention of the manager at that time, who insisted that after taxes were added onto the cost of the combination meal that the price would be the same as the receipt I had in front of me.

I explained the difference, but she just fully didn't comprehend what I was telling her, but said she would notify the owner of the descrepentsy in the computer system. The way I see it, hypothetically, if they are charging 300 people per day an extra $.10 per person over the listed price on the board, the owner is stealing $30 per day or $10,950 per year from unsuspecting consumers.

This was a treat for me to get anything from a fast food restaurant, which I only do occasionally once every couple months and to be robbed for only a dime does not matter because I see what this is in the bigger picture for what is is, a greedy owner who will rob you regardless of your income.

There is one person taking care of customers in the morning. This employee cannot even go to the bathroom.

08/04/08 9:13 a.m. in the morning i went there to buy a coffce. He took too long to take care one customer like more than two minutes. He was very slow and he got confuse when he got order.i donot know how come he could be a manager,he doesn't know about the srevice.However,i had to catch my train to go to my job otherwise i could be late.

This is not a first time he had done like that once he has been working this store i was not never happy with him. afternoon when i came back from my job,i went to get the phone number he refuse me to give.I came back and tried long to get to store phone # and the owner phone #.He did not give me and the way he behaved with me it was not nice to run a company.He was too bad and routh.I send my brother to get the number then he was asking a lot of question why, what u will do with the store number and etc. I got the # from other people. However, he is not a right manager to maintain the store well, he does not know how to take care the customer. If he does not know what to do and how to do, then how he will teach his employees to learn.

i am a U.S. citizen and my home is here.20 years i'm living here. However, i beleive he is not capible to go his work. He can not be an employee how come he is a manager.He should be an employee for long in a training period then he may get promotion for next position.He is killing Dunkin'Donuts business. i will never go back to the store as long he is there and all friend, family members also are not happy with his deal. they will not go there either.

Dunkin Donuts released a press statement that were trans fat free. I have reviewed their website and have noted that partially hydrogenated oil is still an ingredient in their donuts. Yet the Nutrition fact information states there are no trans fats!! This is not only inaccurate but false advertising. Had I not inspected the ingredient list, I would have been deceived.

We were sitting inside Dunkin Donuts having our coffee. There are three tables inside with four chairs to a table. My mother, who is 76 years old, asked to use the ladies room and was told it is only for the employees. Shouldn't an establishment that offers food and drink have a restroom for customers?

Although there wasn't any ecomonic or physical damage, she was humiliated after not being able to control her bladder.

Advertised inside the store (at the point of sale) 1 lb coffee for 7.99 and charged 8.99 per lb. For 3 lbs of coffee this atrocity cost me an extra 3.00 plus tax.

I was an employee for this franchise; i took a leave of absence due to issues at home; i chose not to return to work; spoke to the manager and made arrangements to turn in the work shirts the day i was to come in and pick up my last two paychecks; she (Sherri) informed me my paychecks had been picked up by me; i assured her they had not been; she then informed me this is not the first paycheck to go missing- so had another co-workers (Charlie)but his check had been cashed and he claimed he didn't cash it; She told me she would contact her superiors and let them know to track the two payroll checks;

This was in Nov 2007; She was to call me back with updates; instead on Dec 24th 2007 Sherri told my Mother (also an employee at Dunkin Donuts)that the two checks had been cashed and there was nothing she could do. I contacted Sherri that day and asked for clarification; she claimed the accountant just recieved notice the checks had been cashed; i asked for signatures to be verified and the location of where the checks had been processed so camera's could be reviewed; she laughed and said there was nothing she could do; i told her i had no choice but to contact the labor board and move forward with investigating this situation; she replied with you do what you have to do I asked for the accountants name and contact info, photocopy of both checks, banking info, and her superiors names and contact info- she refused to give me any of it

behind on my car payment and light bill; taking time off of my day job to address and investigate this issue; stressing over when i will get this money to catch up bills and how many late fees i will then have to address

Does Dunkin Donuts care about how there employees conduct themselves? I know they are individual franchises,but alot of middle easterners are trying to bilk their customers out of their change. Using the guise of a language barrier. In my area all the Dunkin donuts are run by middle eastern people. I stopped for a small coffee collatta. I handed the man a 5 dollar bill. He gave me 2 dollars change and said have a nice day. when i asked if the product was 3 dollars he he said oh and he did hand me 16 cents change.

I I had not questioned him he would have kept the rest. Think of all the people who service Dunkin donuts. I know I am not the only customer thet do that to. I bet it all adds up. I think it's consumer fraud regardless if they have a language barrier. Is there an agency that monitors that? I wont go there again.

I went in Saturday 7/14 at about noon. I bought two donuts and a carton of milk. I got back to my job took a bite of the donut and drank the milk only to realize it was spoiled. I looked at the date on the carton of milk and it was dated for 7/15. I had a horrible taste in my mouth at work and I vomitted once.

Since 1998 I have stoped at the local Dunkin Donuts to get a coffee whenever I was not at home, and was thuristy. This equals about two to six coffee's per day that I pay 2.45 each. The local Dunkin Donuts now under new management as of the last four years is getting worse to deal with. Beyond getting old coffee, or reciving a lesser value product due to a lack of supplys for the same price they are now discriminating against it's loyal customers along with falsely advertising their store.

The sign (which is still on the frount door) says open 24 hours a day seven days a week. I have repeditly shown up for coffee after the forth of july fireworks, or on christmas morning, and so on and they were closed. No sign anywhere saying that they were closed, or would be closing eairly that day. The employees still in the store, tell us as we walk up to go in, go through drive through we are closing the frount, but their personal vehicals are blocking drive through as they refuse to answer the page of a customer is there. They look at us and laugh.

To make matters worse, they have been locking their frount doors and using drive through window only after 10 pm. Due to this they only people who can purchess coffe would be those who drive a car through. Totally discriminating against over half of the Maine population who do not drive. People like my husband who is in a wheel chair, or people like I was in September of 2005 when my car had broke down and was in the shop for repairs.

I had walked over four miles to the store to get a coffee while on my way to work, and had to hire a cab to order one where as they would not serve me with out a vehical. This has got to stop. Open 24-7 means they do not close, and open to the public means open to the entire public, not just those they choose to serve.

A couple of days ago I realized that this, as well as other DD locations print credit card receipts with the full name, full account number, along with the expiration date on it. In these desperate times with identity theft on the rise, this is a very bad practice, as well as it being an antiquated system. A state law was enacted in NJ January 1, 2004 making it a requirement that all but the last four digits of the account number be X'd out.

Only potential consequences. Instead of handing me both credit card receipts, the female server decided to take it upon herself to crumble one up & through it away. If the numbers were XXXed out the way they are supposed to be, it would not have mattered. I asked her for the receipt and she did give it to me.

My daughter,Amanda, works for Dunkin Donuts. Two weeks ago, the new manager informed me that he was suspending her, for failure to cash out her drawer at the end of her shift. I asked the manager if he was aware that the stipulation of Amanda working there was that I requested that she did not cash out a drawer.( I did this because Amanda is a little slow cognitively, and I know she would not remember to cash it out.)The manager stated I know she didn't take the money, but she was working with someone else and I have to suspend her also.

The manager explained that $200.00 was missing. But I said to the manager she was never cashed out a drawer, she is not allowed to, how can she beheld responsible for something she wasn't suspose to do. He said that the tape showed that the money was in the drawer after she left, but when the next cashier cashed out it wasn't there. He insist that it was Amanda fault because she didn't cash out.

I keep asking how, if she wasn't suspose to cash out. What I think happened is that he knew he goofed, because he didn't realize that Amanda wasn't suppose to cash out, and they hadn't trained the person she was working with to cash out. This was stated by his own employees. Now, if that money was in the drawer after she left, that would leave me to believe that either next person should be questioned that took the drawer after her or the manager.

I stated to manager after the next person cashed out, did you take the tape for the whole day, and subtract, what should have been left was the money that wasn't cashed out. He was stunned. He still insist that it was Amanda fault. I told him that this was right, and I would take the necessary steps to insure she is paid back wages from the time she was suspended and to find out what happened to the money.

Amanda was suspended for 16 days, it was her first job

I went in to the Dunkin Donuts closest to Delaware State University on Rout 13 in Dover. They were out of plain dounuts, so I drove up a half a mile to the other one which is next to a gas station. I ordered the same thing, a plain bagel with strawberry cream cheese. He was making it and I asked for extra cream cheese. That's when the issue came, he said that the extra cream cheese would be $.99. THen he told me that the bagel itself was going to $1.79.

Now, I know the exact prices of my favorite meal at Dunkin Donuts and all together it was priced seventy cents over. So I asked him why it costs more that at the other DD. He said all the prices were the same. So I left and went to the other one down the road about a quarter mile. When I got there the only person working was on his cell phone and when I pulled up he looked at me real hard and then turned around and started talking with him hand over his mouth.

I made the same order again and took down the prices on the Drive Thue so I could note the difference. When I got up there he gave me the same price that the guy at the last DD had. So I asked him why the price he gave me wasn't the same at on the Drive THru sign. He said that they hadn't changed it yet. RIGHT!!! I am totally upset and I am going to report them to the BBB. Thank you and tell a freind

HE threw a coffee at me when i asked for a extra sugar i wasted money,i got burned,and i cried