1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Consumer Affairs


Is this your Business?

Denny's Restaurants


Consumer Complaints & Reviews

My husband, myself and daughter went out to our local Denny's to eat after being at a funeral home for grandmother. It took about 20 minutes to get the drinks and order taken. It took around 45 minutes to an hour to get our food. The waitress told us the health inspector was there making them redo food. When we got our meals, they looked good. I took a bite of my scrambled eggs, went to get another bit and noticed a hair melted in the cheese. The waitress never came back to ask about our meals. I had to take the food over to the counter. No one asked me if I would like anything else or even apologized to me. They took my order off the ticket and that was it.

I was instructed to go online and fill out a survey. I was promised a free breakfast with the purchase of a drink. When I brought the validation code into the restaurant, the girl looked at it. She told me to wait. She went and told the manager and never came back to the register. The manager saw me standing there and walked away leaving me standing there for 15 minutes hoping I'd go away. Then he came up and looked at my receipt with the validation code and told me they don't accept those. This is how they get people to fill out favorable surveys. He treated me like I was a scam artist. This Denny's at 1060 Huntington Drive Duarte, CA 91010 store # 6986 never has anyone in there. I went there on a regular basis every week and I would be the only one in there. It's no wonder the manager doesn't want to give anything away! He can't sell it!

I believe Denny's silicate false advertisement by taking away their consumers' chances at winning a prize by giving the winning prize to an employee, not once but twice in a row to the same employee. This is wrong because the fact is you have to buy a drink to get a voting card and most people vote for themselves. I know my whole table of 9 people voted for Jerry and the table of 7 people next to us voted for their friends, leaving 2 to vote all their slips to Breanna, who is a Denny's employee. And 2 out of 3 people up at the bar were in the contest, too.

We were visiting Las Vegas for my son's 18th birthday. My son was excited because you get to receive a free meal on your birthday. My son does not drive yet, but has a school I.D. with his date of birth on it. The lady told him that it will not be good enough, plus, she was extremely rude. I have always had good service when we go to Denny's, so this was a surprise, especially that my son turned 18 on the day we were there. I feel that it was unacceptable. Thank you.

The food I ordered at Denny's was supposed to have a hickory sauce on it but instead it was covered with grill grease. It made me so sick I barely made it home. They weren't busy but the service was horrible and the waitresses talked so quiet and slurred. We could hardly understand what they were saying. It took forever for any refills while our glasses were empty.

My son and I went to go eat at Denny's located on Roscran and Inglewood. After our meal, my son left his iPod at the table and I went to go pay for the meal with my son. The person that was serving me saw that my son had left his iPod on the table. She told another server to give my son's iPod to another lady and the lady took it and left.

What the server was supposed to do was to give to the manager and the manager was supposed get the information of the person to see if it was the person's belonging. Instead, the server gave it to another person, not really knowing if it was the lady's belonging. I called the police and the police came and the manager did not want to cooperate with the police and did not help to give any information about the costumer who had taken my son's iPod.

I am extremely angry because this issue has been going on since February, 2011. I don't know how many times me and my witness has been eating this food paid for in cash. My food has been nasty, and half ass. Today set it off. Denny's was seriously ignoring the fact that they are a business located in the USA, serving US citizens, protected by the US Constitution, citizens with health disabilities, and adding more foolishness on top off stress is a clear violation of the US Constitution laws of 42 USC 1983. For some reasons, it is a major problem at this location. I never, at one time said a thing about how poor their service was. I stayed in there and let them continue to disrespect me and my witness, with poor service and taste of food, and professionally misconduct customers' rights, who are paying to be fed by Denny's.

Over the past few months, I've been a consistent customer to the Denny's Restaurant located off of College Town Drive in Sacramento, CA. I always proceed with the same 2 orders of a simple biscuits and sausage gravy with egg and hashbrowns. The welcoming service is somewhat okay, but where my violation of consumer rights begin in the kitchen with the cooks. My food is never correct and always have to be corrected. When I say something about the service, I received attitude and delay of service. This last incident was the last disrespectful incident that I could endure with this disrespectful consumer service. After ordering my food, checked to see if cooked and used correct ingredients which he didn't, I asked for supervisor or manager and was ignored by a server named Maria. Then I was acknowledged by another and was greeted by Jaime, the hourly supervisor, who recooked food and told me that was all he could do about the situation.

I feel like their job is to serve customers with equal respect and the correct food they ordered, not sloppy missed together potatoes in the eggs which are two separate orders and so forth with their serving, and any other actions taken to serve a paying consumer and protecting their consumer rights.

A friend and I visited Denny's 6928 while in Deland today. The service was awful and had to wait for everything. The food was not that good either. I had to fight to get my 20 percent for being an AARP member. All in all, it was a very bad experience and my friend and I feel something should be done for us being we had such a very bad experience. Thanking you in advance for your understanding and I look forward to hearing back from you soon.

I took offense to a large freestanding sign offering me a free dessert if my server failed to suggest an alcoholic drink to me. I was there for lunch around 1:00 pm. Why are you encouraging people to drink alcohol and then get into their cars to drive while under the influence? Denny's isn't a place one would go to drink. I spoke with the manager who told me that others had complained and she passed the complaints on to corporate. My meal while I was there was good, and the wait person was excellent.

On January 15, 2012 my wife and I were eating at Denny's (#7144) in Westbrook, Connecticut. As I was finishing my "hamburger steak", I bit into something very hard and broke off my tooth. The manager took down all of the info and saw the broken tooth. Over 3 weeks later, Denny's insurance company contacts me and took the information. One week later, I received a letter denying the claim for damages (over $1300 for a crown) and stated that "Denny's was not negligent"—even though I broke off my tooth eating their burger! I have contacted the manager several times with no results and am now at the regional manager level with no results or even a call back. Obviously, they are stalling and hoping I give up. I intend to sue for damages and it is going to be a lot more than the $1300. I have contacted the Middletown superior court in my area for guidance. After this incident, I definitely would not recommend eating at Denny's.

My wife gave me a birthday party on March 6, 2012 at Denny's restaurant Ina Road & Interstate 10 in Marana, AZ. We brought in cake and ice cream for the celebration which we have done for many friends' birthdays on several occasions at that location. We always order from the menu prior to the dessert celebration of the "cake and ice cream." On this occasion we had 10 to 12 people present. The total bill was in excess of $70.00 and the server was well tipped over $30.00.

My daughter and granddaughter had also treated me to birthday breakfast at 10 am that morning at this location. That afternoon, managers Arthuro and Kendra pulled my wife (Julie) aside prior to the party starting and told her that she could not bring food in. Meaning, the cake and ice cream, which is normal for a birthday celebration. I was not aware of the conversation until after the party had ended. I am very disappointed and angry with the attitude of the managers at this location in this economy by chasing customers away. I will never walk through those doors again or spend another cent and I have been going there for years. All the people that attended that party feel the same way.

In the Denny's restaurant on Sunnymead Blvd. at Perris Blvd./Freeway 60, my wife, daughter and I were taking a drive during a blackout in our neighborhood, and I decided to pull into this restaurant for some hot chocolate and a snack at about 8:30 PM. My wife had on booties-style socks, because we were not planning on stopping anywhere. When we entered the restaurant, we were seated in less than ten minutes. The night manager then noticed that my wife wasn't wearing any shoes, just the booties. She asked us if we had any shoes in the car, to which we replied no. She then told us that we could sit and eat, but that my wife could not walk anywhere in the restaurant, even to the restroom. I am greatly offended and angry with her behavior, because she said these horrible words loud enough for the other customers to hear.

This is extremely unacceptable for anyone in business, and to think this is a manager. She was very clear in her attempt to let us know that we were not welcome there. I felt that she was politely screaming at us to leave, because we are not of the same caste as she is. We are obviously beneath her. What? Should we have gone to the back of the bus, or used the hose at the gas station if we were thirsty, or pissed in the bushes like normal animal/lower class persons? This woman should be fired, and never be in a position where she works with human beings. I demand satisfaction and justice immediately!

The floor was dirty, tables were dirty. Five front people working or should I say, four standing around people and one hard worker! One waitress couldn't keep her fingers out of nose, earrings, face and then picked up the trash from the floor and was in the register and didn't wash her hands. Nasty! She then put fresh lettuce in salad holder, served a customer and then left. I did compliment our waiter, he was fantastic and clean. He even stayed after his shift was over to help a new employee, it was her first time alone on shift. The manager was at the back and when he came out at the front, his pants were filthy, his shirt looked dirty and when he was told about the waitress, he laughed, shook his head and knew exactly who I was complaining about. We won't be returning to Denny's any time soon!

My husband and I ordered take out from your Levittown, Long Island restaurant. I ordered a Superbird sandwich which I have ordered before while dining in. Because I was paying the same price for take out as dining in, I assumed the sandwich would be the same. What I got was one small piece of cheese and turkey that covered less then half the bread. Not only that there was no tomato, there's easily less than half the French fries that I would have been given if dining in. This experience has made my husband and I not ever want to order take out from your restaurant again.

They have extremely poor service and no manager to be found. It took 15 minutes to be seated even though the restaurant was not full and we were not even acknowledged by the hostess. It took another 40 minutes to get the food after we ordered. Then the quality was very poor. I submitted feedback to the corporate office via their website and did not receive even as much as a standard thank you for your feedback email. Since no one from the local up through the corporate seems to care about customers, I will not be eating at Denny's again!

My husband and I are snowbirds in Wildwood, Florida and found a great Denny's here on Route 44 intersecting with Interstate 75. We ate there 3 times and loved it! We are Denny's fans all the way - love the food, service,etc. We went back a few days later and this Denny's was gone! There was no prior notice, none of the waitresses said anything, no signs anywhere! Where did you go and why? It seems this would be a perfect locale! Please let us know where to find another one close by!

Tonight, being a very special occasion, I invited my wife to Denny's located at Los Paseos in Puerto Rico, to celebrate Valentine's Day. We were greeted, and walked to a table. We were there for more than 40 minutes, and nobody even offered us a glass of water. We tried to get the hosts' and hostesses' attention to no avail. We asked for the manager. He came to us but without paying attention he said we were going to served, but we can't even tell his name because he gave his back to us and walked to a table and then to the kitchen and nothing happened. I got very angry with such a thoughtless attention given to us, and as a matter of fact, we lost our appetite and my wife got very upset with this situation. We think we deserve an apology for such a bad service. And, I would greatly appreciate if you send this report to this place. I used to work in a restaurant, and I know that on certain holidays, restaurants are full, but if these people are not prepared to work under pressure, you should fire all of them. If you see such a careless behavior from a manager, what would you expect from his employees? These people ruined our night. I hope to hear from you soon. Please contact me preferably by e-mail. Thanks.

This is about the Denny's Restaurant at 1307 N Keller Dr.. Effingham, IL. We entered the restaurant and no one greeted or offered to seat us for at least five minutes (although several wait persons walked directly in front of us). Once we were seated, we had to wait a very long time for the waitress to come. She took our order, then another very long wait. Finally, the coffee was served and more waiting time for our meals.

I had ordered an English muffin with my meal, but it wasn't served with the meal. We finally flagged her down, another long wait for the muffin to arrive (by this time, my meal was pretty much all eaten!). Another long wait for her to bring our bill. The meal was very good, the restaurant was very nice, but the service was terrible. They seemed to be extremely understaffed.

We arrived and were told there was a 30-minute wait, because the manager would not open the back dining room. So we got the option of either waiting, sitting in two separate booths or squeezing 6 people into one booth with a chair on the end (ridiculous!). Since we can't afford to go out to eat all the time, and call us crazy, but we would like to be able to sit together as a family. We reluctantly decided to squeeze into the booth with one of us sitting on a chair at the end of the table.

The manager, Iris, has acted rude other times we have been there, and she never seemed happy and was very disrespectful to the waitresses. At one point, she yelled at one of the waitresses until she was in tears! I really feel she needs to be evaluated and do not feel she should be dealing with the public with such poor people skills.

The waiter was bad. He served the two adult meals first. My child waited ten minutes for a pancake. We ordered an orange juice when the food adult's food arrived. It didn't get to the table until after we asked a second time when the pancake arrived for my son. I had coffee. I had to flag down the host to get a refill because the waiter completely ignored us. This was at the Denny's off Ramona expressway in San Jacinto, California. The one good thing I can say is the food was very good. Still with the poor service, I would think twice about going back.

I'm a 46 year old and I have been a flight attendant for 16 years. I have seen and heard a lot of both good and bad things, but once this happened I decided to bring it to Denny's attention because I both know the past problems that have had and also because it is one of my favorite restaurants around the world. I took my 5 year old son and 9 year old grandson to a movie and to Denny's after. My 4-year old needed to use the bathroom and I ask my grandson to take him, when they came back my grandson said, "Grandma, that lady that came to our table told that other lady that she doesn't want to come to our table because we are black, she didn't even see me right there grandma." My 4-year old said, Mommy she doesn't like us? I ask them to stay there at the table while I see what happen. I did ask one of the women if she would have the girl come see me, after a few minutes, she did come out but she had that look of concern on her face, I told her what my grandson told me.

The other women kind of looked at her with a look of surprise and said, "Shut up, you did not say that." I guess without thinking, the girl said, "No, I did not and you know them kids be lying. I said them kids? And she said, "Yeah, all these kids that be coming in here. I didn't know if I should be made at her first or last statement but because my grandson was now next to me I didn't want to be rude. I asked for the check and told them I would be back without my kids to see the manager later that day. The women gave me the check but I notice she cut the cost in half. I told my husband what happened and he told me to let it go .I did but I wanted you to know what happen to me. Today, Jan 28th 2012 Buffalo NY on Delaware Ave.

We went to the Denny's at 3205 E Bell Rd Phoenix, AZ on new year's. Our manager was "Don". He lacked discipline with his staff and didn't seem to care when we complained. Our waitress had a large table of her family/friends that she hung out with every second she had. My meal tasted like a TV dinner and my poor husband's steak was so dry and gross looking. I wish we had spent the $42.00 at Jack in the Box. The only meal that looked appetizing was my 10-year old daughter's pancakes with mashed potatoes on the side. I'm so irritated.

My family & I ate here on Christmas night as that was the only place open. We were seated before 4 families behind us but each of them ate & left before we received our food. When we ate, the waitress she said it was because they ordered breakfast & since it was easier than our cheeseburgers it got fixed first (are you kidding?). Our waitress was about one of the rudest & obnoxious people I ever met. After an hour, our food finally came out & was cold. The waitress said there was a mix-up in the kitchen. She also never brought us any refills (keep in mind drinks are $2.50 ea). We were only offered their special "Christmas menu" which had prices listed higher than normal. I thought there was a law against gouging? My husband always orders off their special 2-4-6-8 menu which has their classic burger & fries for $6.00. This menu listed a "Classic Cheeseburger" for $7.79. When we asked about it, they said it had cheese. $1.79 for cheese, are you kidding?

I live alone and this year for Christmas I didn't want to cook. So I ordered the Christmas plate from Denny's for takeout. The process was smooth and the staff were friendly, no problem there. When I got home I opened the bag and I nearly fainted. There was a rotten smell coming from the mashed potatoes, which were not in a nice scoop with gravy on top.

They were like an elongated mass of leftover potatoes with gravy coming from the sides of it as if it was taken from another plate and dumped in the takeout dish. I tasted them and the potatoes tasted like made from the box, no real potato taste, and the gravy smelled really bad. The green beans were wilted and a few looked made a long time ago. The turkey was sliced turkey that did not have a turkey taste and was crispy, not soft. The stuffing tasted good but salty as heck. The slice of pumpkin pie I ordered separately tasted okay, but had a lavender aftertaste. The main problem for me were the potatoes.

I was hungry but the only thing I could eat was the sliced crispy turkey and the garlic bread. I did taste the green beans and the mashed potatoes, but couldn't eat them. This was my Christmas dinner, which cost me around $12. I could've done better with a TV dinner. I am writing this here so people know what kind of stuff is being sold there. I did not contact the manager or anyone at their website because I can't take the hassle of someone being mean about it. Just giving my opinion of the food they sold me. First time ordering there. I'm not sick, though I will have to wait a few hours to really know if it made me sick.

I went in for lunch and my server was sent home to cut cost. So the manager came to serve my food and it was cold due to the fact it was only her in the store and she did not give me the right order. There were two servers in a Denny's during the lunch time rush.

I felt discriminated humiliated because they denied service to me and my family. We were at Denny's in Ceres California by Hatch and Herndon on November 27, like around 9:30. Because he wanted an exact number of people to get a table, I had to tell him to wait and I started to count and he laughed at me because I didn't knew how many people were coming. He thought I had called him stupid which I didn't and didn't let me even explain. I said stupid people but didn't meant him and that's why they denied service to everyone. I'm a good christian girl and that made me feel really bad and I have no reason to disrespected some one like that.

Had excellent service. It wasn't that busy, but wait staff are very attentive. Ordered grilled English muffins, when I said they tasted odd, I was told no butter in the place, period. No butter! I was not told that my food was being prepared with a soy based product, never mind giving a choice. They made chips with a soy based oil. They don't make them anymore, because people got sick with digestive problems. Exactly! I was sick for two hours shortly after consuming my "healthy" fat. Not interested in returning to a company who doesn't think that at at 60 years old, I can't make my own decisions, about what I eat.

I have two problems! One, I attempted to fill out a Denny's survey for the free "build your own" meal. It wasted a lot of my time by locking-up and not letting me finish! Second, I keep having problems with the above mentioned Denny's. They have poor management and horrible customer service! I'm a regular and I don't appreciate being treated like this. The orders are wrong. They got wrong pricing and no receipts are given. Also, no one is answering the phone for "orders to go"! They are not busy. There are 3 people in restaurant etc. Now I'm a disabled older person and I can't write anymore. If you care about your customers, then please email or call me for more details. Thank you.

My card was lost inside the restaurant and the manager did nothing to locate it, but laugh in me and my wife's faces and tell us to check our pockets.

I was on a special trip with my church group and decided to stop and we saw Denny's Restaurant and decided to have lunch. I ordered meatloaf and was ready for the taste. Instead I was served a Hamburger Pattie with brown gravy, and told the waitress, you are kidding me! I even went as far as tasting it and was horrible. If they can not provided meatloaf even anything that looks like a meatloaf, I believe it is false advertisement. I know every meatloaf might and will not taste the same but did not even look anywhere like meatloaf. They need to remove that item from the menu.

On Tuesday, August 10, 2010, at 12:30 pm. My wife and I were at Denney's eating Santa Fe Skillet which costs $4.99. I noticed that there was no toast with the meal and I requested two slices of toast. The toast arrived and the meal was consumed without any difficulty. Upon receiving the ticket for the meal, I noticed that the cost of the two slices of toast is $1.98 at which I called the waitress over and asked her if the price for the toast was correct. She replied that the price was correct and added that if I had ordered an extra egg that it would have cost me $2.98. I paid my bill and vowed that we would never eat at Denney's again in as much as we used to eat there quite often because we liked the food, prices and the service. But now that they are price gouging, I will not go there any more.

Well, let start when waitress told that don't order some food because when food is bad they mix it with good food that what lady gm man. Told her to do when I complain about it, I was told that's the way it is, so after that I would sit in that waitress area, again she came up two me one night and told me about her and boss Dave sleep together. That's how she got her job. Now she's been causing a lot trouble because that I won't sit in her area, again, list 4 why good reason:

1) She and her man.said that if disable vets come in add extra salt. There are food I'm 100% disable vet. I took that as slap and face because I put my life on line for people like this.
2) Black are not welcome, hear man said that would not hire Black and government makes us. We will keep them in back area for we would have two look at them.
3) Spoil food added with new poor man from low two gm man and distance man.

4) Always running out of food that because of poor man when big boss sleep with gm man that show staff can do what they want. So, I said that one waitress won't wait on me so man. Told me to leave and don't come back. It is shame because was good place to eat at one never go to New Phila Ohio Denny Restaurant on west high. This also needs report disable vets and black and heath department.

I went to this location with my fianc and 2 children (5 weeks old, and 2 years old) and we were settling in at our given table when my fianc said to me "what time is it hunny?" I told her it was after 10pm and she said she thought she saw a sign posted behind the cash register that said an 18% gratuity will be add to all orders from 10pm to 5 am.

A waiter came to our table a few seconds later and I asked him about this and he told us that yes they add a gratuity to all orders at 9:30pm on. I told him never mind that we were leaving and taking our business elsewhere. After we had come outside the manager came out and we briefly told him our issues and left. I will never give this franchise my patronage again.

An aspire visa card was opened in my name in 2004; I haven't had credit card since 1992. I never received any bills and then after seeing it on my credit report in 2008, I disputing. They turned me over to a collection agency for a debt that I never created. I called the collection agency after receiving notification for the first time in May 2008. The collection agency that they turned me into was Midland Credit Management.

I called them and they are the rudest people to deal with. I explained the situation and they informed me that it was too late to dispute, but I explained to them that I never received any notification from them. I even asked to receive a copy of the signature of the person that opened this and they told me that there was no way retreive that information. I am dealing with the stress and emotional damage that someone has used my social security to open a credit card and I never knew it until now.

We entered the restaurant in hopes of having a light breakfast at a reasonable price, considering the ad for a huge breakfast at $5.99. Besides encountering a filthy dirty, greasy facility, we could not order a small breakfast at all from the menu. The restauraunt obviosuly promotes obesity in its patrons. Everyone around us was obese and now I can see why.

There was nothing on the menu other than giant meals at decent prices. To order a simple and healthy breakfast, the customer is forced to pay for a huge breakfast and throw half of it away, or order a la carte and pay much, much more. There is absolutely no option for a person to have a healthy breakfast at a reasonable price at this place.

On September 24, 2006, at approximately 9:50 PM, our group of eight were seated at the afore mentioned Denny's Restaurant. Each of the three couples had Dr. Pepper sponsored coupons to "buy one entree'and get one free with purchase of two Dr.Pepper bever-ages or any other beverages". The coupon expressly states "One coupon per person per visit" as first line of small print. (All other small print was not relevant to this scenario). After we placed our drink orders, the shift manager approached our table and informed us that the "coupons could only be used by one person per table"!

We pointed out that the expressly worded statement on the coupon was not the same as what he was saying. He refused to reconsider what we were READING to him from the coupons!

We considered splitting up to separate tables to conform with his interpretation, but decided not to based on the verbage on the coupon. We left that establishment and went elsewhere (not another Denny's). I believe both Denny's Restaurants and Dr.Pepper corporates would be interested in how their advertising coupons are being accepted in the real world!!!

Chris, the owner of this Franchise . Can't properly run a business. He Fired me because I called out sick one day. His reasons for firing me are as follows; False documentation of hours, Always complaining about being sick, And customer complaint. Now, in the order written down i will explain every one of them. I am 17 years old and was a Full-TIme waitress at his resturant. He would double shift me, he made me work 10, 12, 14 hour shifts with no break sometimes. And he would take a lunch break out of my check for all of these shifts, BUT would refuse to let me take a break.

He would pay me for less hours than I actually worked, and wouldn't pay me for all my over time. He threatened me that if i called out sick that he would fire me. Even so that I show and have medical records of being very sick. His mentallity of thinking was, and I quote " If you are sick, i rather fire you, and hire somebody that doesn't have any problems."

Not only that he endangered customers for making me come to work when i was very sick. I couldn't afford to lose me job since i live on my own, and didn't have any time to find another job because I worked long hours. The customers never complained about bad service, because I always had a smile on my face and made friendly conversation with the guests. They complained about the food. I remember the emotion stress I went through every working day because the customers would yell and blame me for the food being cold, gross, or because we were out.

One day as I can recall, we were out of ; T-bone streak, panacakes, hashbrowns, fries, bufflo hamburgers, ranch hambugers, grilled chicken, milk, butter and salad. Not to mention the fact that all the dairy products that he does have are out for hours in the humid kitchen. The reason I was't able to make it to work on Sunday, was because the night before I was jumped by three girls outside, and was badly hurt. I called out at 2am when I was supposed to work at 8am, which gave them plenty of notice.

One time I came to work with a bleeding toe, and they refused to let me go home, so i stayed and basically hoped around, I am not a baby, but my feet for that matter everybody's feet are very sensitive. That same night i burned my hands on boiling hot soup, which resulted in 1st degree burns. No one offered to help me or get the first aid kit. Nevermind, they don't even carry a first aid Kit. Instead I was yelled at and told to get back to work. I am not the only worker that has been wrongful terminated, I have the names and phone numbers of atleast 5 other watiress that have been through this, and worst. If you decide to investagate this further I will get permission to release there names and numbers.

This is one day I should've passed on this time. We went out to eat and the waitress accidently spilled her drink tray right on my 13 month old son Andrew (the cups full of coffee hit him sqare on the head. The cups fell down behind him but the liquid landed right on his head and down onto his neck and shoulder. I was so mad. I grabbed him out of the chair and ran in the bathroom to put some cold water on his head. Thank God he had winter clothes on. We took him to the hospital just to make sure he was ok. He is fine now.

I called Denny's and told them I am contacting the main branch to tell them to "instruct" their employees NOT to hold anything over a baby like that. Put the tray down elsewhere on the table then hand the stuff out. I know they have a tough job but we are talking about child saftey. We take it so for granted they know what they are doing. You just never know. They think because the child sits lower that they take advantage of the air space to hold things. I will speak up wherever I go from now on if any come near my kids with the tray. Now I am trying to contact every restaurant to warn them of the same danger. I don't know how many times I've had to move things immediately because the waiters set this stuff down in front of the kids to begin with.

Do they have no concept of the danger? I guess you have to have kids to understand but their is such a thing as common sense. Please pass this warning on to all trainees to be extra careful while serving around children. I just thought you could put this in your consumer affairs letter to warn people to be extra careful in restaurants with children present.


Quantcast