The brownie was too hard to eat and the Oreo cookies were stale. The chocolate sauce tasted old. Why does this Dairy Queen have so many things going wrong? I told my friends that we need to start complaining and get something done because I always go to Dairy Queen. I love the serves but lately, the serves are bad. Thank you.
Consumer Complaints & Reviews
I ordered a Blizzard, and stated that I have a coupon for a free Blizzard. Please note the Blizzards are on sale for $2.99 each. The clerk said that I can't take the free Blizzard, issued by their head company? I would have to pay full price, not the sale price for the Blizzard, in order to get the free Blizzard? The full sale price is $3.99 plus tax. Have you ever heard of such a thing?
Service was rude. My order was not complete, Blizzard was soft! My order was not correct. Fried chicken is not grilled. I had to get Oreos to put in Blizzard. I see no need to eat or try to eat there again.
We went through the drive thru to celebrate my 7 year old's performance in her spring concert. We ordered a small dipped cone, a small hot fudge sundae, and 2 banana splits. We were told our total was $7.86. When we got to the window (which was open already), we overheard one of the employees, possibly the manager, complaining and sounding extremely frustrated, although they did not seem busy at all. We waited for our order and finally a young girl came to the window and stated our total was now $10.86. When I mentioned we were initially told $7.86, she simply said no, it's $10.86 (apparently we're charged $3 extra to actually pick up our order at the window).
We have gone to this DQ numerous times as we have lived in the area for over 10 years. When we received our order, it was pathetic, to say the least. The hot fudge sundae had maybe a tablespoon of fudge on it at best. The two banana splits had almost no ice cream in them. The bananas were two times as big as the amount of ice cream in these sundaes! To guess, there was maybe a total of 2 oz of ice cream in each sundae. We had to add ice cream from home just to be able to eat them. These used to be very good sized sundaes! To make matters even worse, when I called the 'main corporate office' in Minneapolis, I was transferred to Customer Service and remained on hold for over 20 minutes! I still haven't spoken to anyone. I don't have time to sit on hold forever. Dairy Queen has horrible customer service.
The Dairy Queen is falsely representing its footlong. It is no longer a foot long. My husband ordered one and said it looked shorter so he measured it. It was nine inches.
You can add to your rogue's list of "fast food" villains still allowing trans fats in their consumables. The very first ingredient, in any of Dairy Queen's chocolate covered confectioneries (including their famous chocolate "dip"), is "partially hydrogenated coconut oil", the worst type to hydrogenate I believe. Check it out. I've been complaining to DQ for a year. Zip. Profits are more important than my family's health.
Ordered a combo from the drive through and paid, once I got down the street realized the packaging the food came in had a blood stain on the box.
