Chuck E Cheese

We went into Chuck E Cheese in Savannah where I asked the manager how much would it costs for pizza, running the Chuck E Cheese band, medallions, blow crowns, and walking Chuck E Cheese balloon for three kids. We paid a huge amount and was told it was not a problem because it was the slow period. We purchased $50 worth of tokens in addition. The shift changed and they set the area up for a birthday party at the area we had paid for. The kids walking balloons were up only to be told they weren't our balloons. Instead of allowing the kids to go ahead with the balloons, the new shift manager asked if we were going to put them back and I said no because we paid for them. He was nasty and rude and instead of giving the boys their balloons, he refunded $34 and had me escorted out completely humiliated.

I gave tokens to the kids that were there because I had so many, I thought it would be nice to share. I have over two cups of tokens which I refused to use because I will never darken the door of your establishment again. I know three walking balloons were a great deal cheaper than $34 and the humiliation I suffered. I have informed my friends of your establishment when asked about birthday parties which have been quite a few. I am very disappointed in the fact that we paid around $200 to be treated so awful. My son got sick on one of the rides and I was given a bunch of paper towels to clean and scrub on hands and knees, not only what mess my son had made but anyone else. Chuck E Cheese should be ashamed of how they treat 4, 6, and 7 year old kids.

We attended my nephew's party tonight at Chuck E Cheese (Willowbrook). As we (my husband, children and myself) approached ** (the employee in Houston, TX) at the counter and had given him our tickets to redeem for the prizes, we presented him with 572 points and he told us we had 252 points which would have brought my 3 children to 84 points each. After he noticed I caught on, he told me that he accidentally pressed the % button. I was very patient because people make mistakes right? Then one of the prizes that my son picked did not work and he told **. ** replied with a rude tone, "What do you mean, it doesn't work?" At that point I became a little disturbed but yet remained calm. To top that, my five year daughter old pointed to glasses that she wanted to redeem her tickets for in the display and he went to the back and came back and said he had no more.

Moments later, a Hispanic lady and her children came up and asked for glasses as well, and he used a key to open the display and had given them the glasses. I gathered my family and left immediately, and asked the greeter for the manager that worked that night. He told me the manager's name. After leaving and calming down, I called ** and informed him of what just happened and he did apologize and offered to give my children each a pair of glasses to make up for it and said that he would talk to ** and mentioned that, it was not the way they act.

However, seeing as in customer service and management, you are taught to diffuse a situation as well by giving the customer what they want and etc. I am wondering if I was done the same. I appreciate ** offer but I am not concerned about the free gifts and it goes way pass that. I am curious about how many other people have he discriminated against.

Chuck E Cheese's rude employee - I had just had my $50 umbrella stolen from my table when I had stepped away. It is top of the line umbrella that I had for 11 years. So I asked the female working at the entrance where the lost and found was in case someone returned it. Just wishful thinking but of course not in the area of this location. I told her someone took my umbrella and she laughed at me. She stated and I quote, "At least, you are wearing a hat." She, I believe, is trying to be funny I call that being disrespectful. Now really, how rude is that. I mentioned this to the manager in charge at the time and explained the situation. I was really livid. She apologized for her employee at least and I found out later she observed the whole situation and sent her home. Good for her.

I was attending a dual birthday party for my nieces (2 and 8) on Saturday, February 18, 2012. The party was for 7:30 PM. When I arrived at 238 SW Military Dr. in San Antonio, TX, two other guests for the same party were ahead of me (including the 8-year old birthday girl) getting stamped. When I made it to the party area, I was told by the birthday girls' mother that our server for the party, a Ms. **, had asked another server if she would switch parties because she did not want to serve us because we were Mexican. What happened was two of our guest were speaking Spanish on the way in when Ms. ** was speaking with my sister who had booked and was paying for our nieces' party. What angered me was that my 8-year old niece heard the comment, I later found out. So, I confronted Ms. **; she denied she had said those words and went to get a manager, who never showed up. Ms. ** was MIA as well.

It seemed like 20-30 minutes had passed before another server took her place. We did not see a manager until our new server had to bring us our massive number of tokens for the party. My sister approached him, Mr. **, about the incident but he simply brushed it off by saying that he knew she did not mean anything by it. No apologies from him either. We saw another manager, Mr. **, who came with the $380 bill. Again, my sister approached him with the incident. Still, no action. He said he would get her to apologize to us. She never did. I've written to complain to the corporate office about the matter 3 times--no call back. Corporate is supposed to call you back within 24 to 48 hours. What I wanted was an apology, a better explanation for the ignorant comment. I mean she should not assume that because you look a certain way and are speaking Spanish in Texas that you must not speak English. If that had been the case, there were over 25 guests at this birthday party that are bilingual. By the way, the location of this Chuck E. Cheese is in an area with a mostly Hispanic population.

If Ms. ** has such a problem serving Mexicans or Spanish speaking customers, then she should live elsewhere. I reside in an area of San Antonio that is more diverse than the south side, where this Chuck E. Cheese is located and I often hear Spanish, Chinese, etc. spoken in the upscale shops and eating establishments and I have never witnessed someone assuming they don't speak English. Most do. I'm so angry that we were brushed off. We did not want to make a scene and start trouble. What were we going to do, cancel our nieces' birthday party? You can't cancel a child's birthday party. We went on with the party for this reason, but we were angry and frustrated with everything the entire time and even more so now for being brushed off again by the corporate office. I feel like we should have been listened to and treated better by management because this party was expensive and we have booked so many parties there in the past amounting to thousands of dollars. Personally, I will go elsewhere for my children's birthday parties.

I went to Chuck E Cheese in Huntington park at the Alamenda places and it was over crowed, and dirty. Kids were jumping on all the games and half of the games were out of order! How is that fun for kids? There were no tables and way too many people were inside. There were no ice or straws! I'm surprised their even open! It's gross!

My kids had their birthday parties in Chuke E Cheese. For whole almost one year they collect all their tickets to get the biggest price. We invited to another birthday party in Huntington beach CA. So since they had lots of paper which shows different amount of tickets that they have won, one employee add them all together for 3892 tickets and with her handwriting wrote to another ticket. Of course she signed her name and put #406 which may be her extension. But when I took that to Torrance 90505 branch of Chuke Cheese, they didn't accept that and told us we have to go back there which is one hour from our home. I spent more than $300 for my kids to collect that amount of ticket that was cheaper for me if I go to Toys R Us and bought that price. Now my kids hate Chuke Cheese and they don't want to go there. I still keep that handwriting. I can scan it and mail it to you if it will help but I need an email address.

It's been a long time since I have been to Chucky E. Cheese. It has gotten very bad. People don't watch their kids and are very rude. The food was cold and we had a hard time finding a seat. The empty tables had garbage all over them. It was the worst time and we spent well over sixty dollars. I believe you have lost several customers. I think I should receive a refund, and I believe there should be rules to follow.

My wife and I had a birthday reservation for over a month in advance, to be held on September 18 at 1:30pm. We arrived at 1:10pm on September 18. However, we were told that we were not in the computer.

After about 15 minutes of pleading, and asking them to re-check their systems, we we told that we had a reservation for 6:30 later that evening. After another agonizing 15 minutes of anguish, as guests were arriving standing in line behind us, we were told that they found our reservation, and in fact, it was at 1:30 as we had said previously. But because we were too unruly, and loud, we were not allowed to have our party, and were asked to leave immediately. I asked if I could at least wait inside to redirect our guests to another venue for the party, and we were told that we needed to wait in the parking lot, and to immediately leave the building.

The manager on duty was Terry **.

I went to Chuck E. Cheese for my son's 3rd birthday party and the waitress accidentally dropped a pitcher of juice all over me and two of my guests. My phone was damaged because of the juice. The manager on duty, Stephanie, was beyond rude to my guests and I.

She offered to comp my dry cleaning but offered very little to help for my son's birthday party. She ended up calling the police, stating that she has the right to refuse service to anyone and that she no longer wanted us there. I became very angry that she cancelled my son's party and demanded corporate's number. She refused to give me the number, until the police asked her. She told the police and myself that she would comp the party.

Money was taken off of my card by Chuck E. Cheese and they are becoming very difficult to work with. I would like for them to reimburse me for the money that was taken off of my card and replace my phone as they stated they would.

I wanted to make an complaint. I wanted to know if Chuck e Cheese can make customers but food just to get an seat within there business. I was told as i walked in that in order for me to get an seat i would have to buy food ????

Several weeks ago I submitted three pictures for the Chuck E Cheese kids online photo contest. I I checked for a few days and was given the message that they were not on yet(although it was past the 48 hours). So I tried again a few days later - (March 20)my computer ran for an hour - I was still waiting and had to log off. On March 22 I searched for myu photos (via my e-mail address) and the search ran for four and a half hours. The search ended and up popped a picture I did not even submit. I contacted them and asked if any of my pictures are even there. And complained taht I received a picture of a child who is not mine. I asked them to contace me as I was concered over the validity of the contest and the fact that I was being given a apicture of someone eles's child. I then received an e-mail from them saying to contact [email]. I did this on March 22nd and was promised an answer in no more than three business days - I am still waiting! (This is April 3rd.)

The damage is twofold: 1) I was given a picture of a child who is not mine - so either they have my e-mail address linked with a nother family or visa-versa; and 2)the fact that I am not sure if my child or any child has a chance to win this contest as their photos are not even being seen by judges or anyone else! I believe this is a fraudulant contest.

Iam representing my brother in law for the incident that happened on chuck e cheese's of yuma arizona. On one of his visits there with his family he was carrying with him his nextell cell phone. When he left and arrived home he noticed it was missing and called chuck e cheese's and was told by the manager Carlos that his cell phone was there and he could come and pick it up.

When he went to pick it up the cell appeared to be missing from the office when he was told it was there. Carlos gave him a number for corporate office in new york. Numerous calls have been made in the past five months and we have been getting transferred from person to person that is handling the case and it just feels like a rollercoaster getting just tossed around and nobody is doing anything about it. They never call back even though numerous messages have been left.

The damage that these actions have caused are frustration that just because they a big corporation our case is not being taken seriously.

I booked a birthday party for March 1st, 2008. I booked online and recieved a confirmation. The website nor the confirmation said we would be told to leave after the 90min time they allow. We were expecting to be able to stay and play. I paid $200 for a birthday party for my daughter and could not believe that I was told to leave.

I submitted a complaint on the website and the General Manager called me on May 11th, Mother's Day. He was so rude I couldn't believe it. He just ranted how I was told that even though I was paying so much I would have to leave after 90 minutes even though just walking in the door, anyone else could stay as long as they wanted. I finally told him that I couldn't believe he would call and be so rude (and on Mother's day no less) and said I would be contacting the coporate office and filing a report with the BBB and Consumer Affairs. He said go ahead. Never before had I paid so much to be treated so bad!!

We didn't get to use all of the tokens we got with the party package. They overbooked the number of parties going on at one time and due to the lack of space, some of my party members left because it was so crowded.

My husband and I took our almost 2 year old son to Chuck E Cheese on Friday August 10th. We purchased a souvenir cup for my son. This cup was green and yellow with a purple star dangling from the handle. When we pulled into our driveway that night and went to take our son out of the car we noticed small yellow paint chips on his car seat. My husband and I were trying to figure out where they came from and noticed that they came from my son's cup. I am very concerned especially with the recent fisher price recall due to the lead paint.