Chipotle

Yesterday, Saturday, May 19, 2012, my son, daughter-in-law and I stopped for a take out order. We were on our way home from volunteering the Koman Race for the Cure in downtown Columbus. We had been there since 6:30 am and were very hungry. At about 11:30 am, we entered the store and there was a line into the dinning area. Several people came in and left because of the line. It was very warm/hot in the store. It appeared that no air-conditioning was on or working. Everyone in line was committing on the long line and the heat in the store. A customer came back because his order was not made to his satisfaction. The staff started to remake his order which was okay.

We waited in line for approximately 35 minutes or more before getting to place an order. During the wait, one of the staff went out the side door for about 5 minutes and then came back without replacing his gloves. He started making orders again. When we got to place our order, a gentleman next to us fainted. The customers in line went to his aid. Not one of your staff made an effort to help until customers started to say something. The young man did stop and tell the manager, who was outside. She did come over to the customer to look at the situation. By this time, the man behind me called 911. It was crystal clear that the staff had no idea what to do. It was apparent to all the customers that they had not been trained on what to do in case of an emergency.

The young man completing orders said that had happened several days ago and had been very hot in the store also. At that time, I said to him, "You did not change your gloves after being outside." He asked me if I wanted him to remake my order. I said no, that he should have changed them before now. He did change his gloves at that time and the word spread that the "head manager" was coming in. He ran to get an apron, which he did not have on. Isn't that something that all employees should be wearing at all times? We got our order and left. The ambulance had not arrived when we were leaving. It does not take an experienced restaurant person to see that there was definitely a problem with this site. They were not trained properly in several areas - emergency and proper handling of food.

The entire situation was not handled well by your staff. I eat at one of your restaurants in Dublin, Ohio, at least once a week. However, I will not be doing that again. This restaurant is close to my home. Going forward, this site will definitely be off my list. I would love to get in there and clean up the place. It appears that no one seems to take pride in working and doing a good job. Shame on the young people of our country. I just came back from Ireland, Scotland and the U.K. I did not see a restaurant that I ate at as disturbing as this one. I can't believe that there aren't people out there that would be glad to have this job and do an excellent job. This is the first time I have ever written a restaurant about the bad food or service and it won't be the last time either.

I am tired of spending my hard-earned money for bad service and food. By the way, the girl at the register was not a happy person and it showed. There were comments made about her from people waiting in line. This was a very upsetting situation. It is going to be very interesting to see if I get a response from this email. I am betting not! Again, this will be the last time that I will enter your restaurant which I am sure does not matter to you or your company. Maybe your CEO needs to go undercover to see what really happens in your stores.

While standing in line, I observed the food preparers changing empty food containers and handling all sides of these containers, including dripping food ruminates and water onto the area they produce customer's food. Making matters worse is they never changed their gloves for clean gloves before handling food. The counter where they produce the food items for the customer had all sorts of food items spilled on it, making these ruminates find their way in your food. If I want brown rice, corn or hot sauce, I will order it! Then the food server that was preparing my order asked what sort of toppings I would like on my burrito. I said mild salsa and cheese. He appeared to be in a hurry and not listening, put a spoonful of sour cream. I tried to stop him, but to no avail. Making matters worse, he started scooping the sour cream off. I stopped him and said I want a new burrito. Does he not think someone wouldn't taste the unwanted food topping? Avoid this restaurant. Its address is 895 Foothill Blvd, La Canada, CA 91011.

Your employees were rude and then decided to converse in Spanish and laughed at us when we placed our order. Your company has a good product and a good name, but this was not a very good experience. I am letting your company know so hopefully, this situation does not happen again. Thank you.

It is happening in the Chipotle located in 5800 Northgate Drive #154, San Rafael, CA 94903 with contact number (415) 507-0493. They have a horrible staff. People, like the girl named **, are responsible of the good service. They do activities out of place, like drinking during work hours, doing drugs during the breaks, etc. The worst is that everyone knows and accepts it, even the store manager. How could this place give a good customer service, if its staff can be drunk when they are serving the food? The company should see that store and make inspections over there.

Why is it possible that a Mexican restaurant runs out of salsa at 2:22pm, Tarzana store at 18700 Ventura Blvd. on 5/1/2012. Very poor management. They said it would take 30 to 45 minutes to make more. Yah, like I have all the time available to wait.

I have come into the store several times and the 2 females there in the evening are very rude. I have receipts where I have been over-charged based on their lack of communication with the person who is making the bowl or wrap. Now, I'm assuming that because they remember who I am, they begin to chatter while I'm walking into the restaurant. And I really think that's inappropriate that the customer should be meant to feel uncomfortable buying your food that they are paying for.

I have applied to work for your company twice in the last 3 years. Both times, I have been denied employment due to the fact of not having experience. Yet, on your website, "no experience preferred" is in bold letters. I can't seem to understand how it is okay for you to deny my application without a better explanation. It seems to me that you are falsely advertising. I received a denial email 2 days after applying online. I guess I had higher expectations for a company that prides itself in being different. I would enjoy reading a response.

Again, where's the beef, Chipotle? I stood patiently in line at Chipotle sometime in January 2012 located on Carrier Parkway in Grand Prairie, TX to only be served seven small squares of fatty steak bits which ended up costing me $9. First off, once I got to the front of the line, I was rushed through the entire process. Once I said steak bowl, the Chipotle employee quickly assumed I wanted rice. I didn't want rice. So she threw away a perfectly good bowl and started over.

At the end of it all, I got a steak bowl with black beans, pico de gallo, guacamole, and cheese (no drink, no chips). And as I said before, it has seven small squares of fatty steak pieces. All for the price of $9. If I asked for more steak, I was told I would be charged for it, rounding my total up to 10 bucks. This does not seem right! Plus I didn't get the rice, extra veggies, or sour cream. Why not subtract those items from the price, Chipotle?! I was displeased, and I have never returned back to any Chipotle. If Chipotle wants me back, please stop over-charging people and skimping on the steak!

On 3/22/12, around 3:30 p.m., I was in line to order my 3 soft shell tacos. The server was taking someone's order at one moment, I thought he was done with taking his order, so I mistakenly ordered and he advised me that he will be right with me. When he was done with the order, he skipped me as the person behind me was a friend and he intentionally skipped me in order to take care of his friend. I advised the manager, he told me the server got confused on who was next which was untrue and the person ahead of me made the comment that he did skipped me on purpose.

As I advised the manager, the server friend went on and attacked me verbally as why was I complaining and putting the server job at risk. I told him that it was obvious that he skipped me on purpose. He continued to defend his friend in a mean manner. No one apologized at this restaurant at all. I was so upset the way I was treated. I called Corporate Headquarters (Denver I believe) and spoke with Ashley, and she advised me that she will have the area manager call me, someone by the name of **. She did offer me a card for a free burrito due to the problem I had at this place, which was nice but does not help on how I was treated.

The area manager ** called me and told me that based on the video, he could see on how the server got confused on who was next, which I told him, no, the server knew that I was next as he told me that he would be right with me! Such BS, ** was covering ** - Manager's rear end on this issue. I will never, ever go back to this Chipotle and I will keep advising others to avoid this place that is located off of 67th Avenue - Hialeah, FL. To this day, it still bothers me on how I was treated as a customer. No customer should be ever treated this way! No excuse. Please avoid this place!

I ordered online a salad with chicken. I received the salad with all the ingredients specified however, no chicken. Here is a summary of the order: 1 Chicken Salad for Jane; black beans, pinto beans, fajitas, with chicken, mild tomato, medium corn, cheese, lettuce. The item price is $6.37.

I work at the House Of Brides at ** in Schaumburg, IL. My coworker picked up lunch from your Schaumburg location. I ordered three stake tacos and was charged $7. I am not complaining about the price but the tacos are smashed together and cold. I do not like sour cream but it was put on anyway! I work! I don't have time to return food so I put it in the trash! I will not be getting my lunch from you again. I can't afford to throw out 7 bucks, so no lunch for me yesterday.

Long wait at the Forest Park Chipotle in Cincinnati. I don't think there is enough staff. I have been going here for a long time and there has always been long lines, but they went fast because they had staff that knew what they were doing. The first person who asks what you would like was so gross, rude and sloppy-looking. I asked for black beans in my burrito bowl. I got home and guess what? No beans. I can't believe this guy even works there, never mind being the first person you talk to. Chipotle is really going downhill. I'm not going back. It's a shame because I really liked their food.

On Saturday, March 3rd, I went to the Chipotle in Berwyn with my family for dinner. I was beginning to get frustrated that the staff was not prepared or not properly trained to handle the amount of people coming in to eat. I waited in line 30 minutes to order only to find out that they ran out of white rice, steak and chicken. I was told I would have to wait another 20 minutes for the meat to be cooked. At this time, my family had already placed their carry out order and had to wait for mine so I cancelled my order and paid for what my family ordered but with great disappointment and frustration. I must say I was shocked at the lack of service especially since Chipotle is one of my family's favorite restaurants. We are frequent customers to the Oak Park site since they have opened and have always been satisfied there as well as at all the other Chipotle sites we have been to.

What made the night worse was when we got home, my wife noticed her burrito bowl was not the one she had ordered. She was given the order of the customer that was behind us. To be honest, I even offered my services in the kitchen because I saw how ill prepared the staff was that night. Just by my observations, I knew they were going to run out of food again considering when I was ordering my food, the line was all the way to the door again. I am not sure what was cooking in the kitchen but the grill that was in front only had about eight steaks cooking when there probably should have been double or triple the amount since there was a very long line of people waiting to order. I hope there is an improvement in service to this location because it is actually closer to my home that's the Oak Park site.

The line was out to the door which was fine. I waited and as I was placing order for 2 burritos, I was told they just ran out of chicken and would be 5 minutes. They made the second Barbaco Burrito and I waited and waited. They offered me a free soda, which I didn't want. I kept waiting. The chicken arrived, but they started filling online orders first and ran out again and said only one more minute. My now cold Barbaco Burrito had been sitting at the register all this time. I finally canceled order and asked for refund. The cashier had to call the manager to refund. No apology, zip, nada. I won't be back. Worst service ever.

Being a vegetarian, I am very concerned with cross contamination of meat and veggies. I have no issues with other locations, however, The Marlton, NJ location is never good, but this last time was awful!

The spoon from the corn was put in meat bowls for other customers, the food was not hot, and the onions/peppers were burned. I went to get chips and guacamole for my son since his barbecue was cold. The employee, who was sweeping then, got the scoop for the food without washing his hands. I was disgusted and want a full refund. i will never eat at this location again. Panera Bread is across the way, and it's a much better choice for dinner.

Chipotle, to me is all about health. I visit Chipotle at 1851 Morse Rd. Columbus, Ohio 43229.On two different occasions. I ordered the chicken burrito. The first time when it was time to wrap, they put a big hole in it. Instead of doing it over, they put another wrap around it. I stated I did not want all the bread, the help stated it will make you full.

I went home and called back talk to the manager who was very nice and gave me a credit for another burrito. When I went back again to use my credit the same thing happen, however this time they put it in a bowel. My complaint comes here when I talk to the manager and her comment stayed with me. I stated to her I did not want another credit, but would she consider getting another wrapper. Her comment to me was, remember they were new and that they had only been open for three weeks. My concern is should I not expect the same good service I have expected in other Chipotle, should I not be able to go in and get what I order. Maybe instead of opening, another week of training was needed so everyone would be pleased. If this had been my first time at a Chipotle, it would have been my last.

I come to Chipotle all the time and I absolutely love their food. I went in to purchase my food. They had a server in line with his tongue hanging out as he is serving food. That was not the worst! He turned around to go to the back and as he was leaving, he was scratching his butt! That is unsanitary and unprofessional and I will never go there again. I am a very dissatisfied customer!

I ordered a vegetarian salad bowl and found pieces of meat in it. I can't believe Chipotle's carelessness in making their dishes. I have been going to Chipotle for a long time and always ordered vegetarian and never had such a problem. This would probably be my last time.

I recently lost my job and, for the first time ever, have been forced to collect unemployment. As if this has not been difficult enough, I was informed that I have been working for Chipotle for the last few months.

Now, due to this company's lack of diligence in hiring and verification process, even my meager unemployment benefits have been cut off until Chipotle decides to comply with the State's request for information/verification. As if things were not hard enough since I lost my job, I have now not received any money in over a month as a result of this situation.

This is a complete disgrace! Somehow, a message needs to get to these companies. Whether it is an honest mistake (though I'm not sure how as they are reporting with my entire name and SSN), or this is a situation with someone in trouble, illegal, or whatever the situation who is working under my name to avoid using their own. I feel that Chipotle is ultimately responsible for ensuring accuracy in these matters. But, after all, they are a huge corporation. What does it matter to them that one person is now left homeless and penniless due to their laziness?

The Mexican workers here at this establishment discriminate against customers that are not of Spanish decent by giving them less meat than those that are. I've been to this establishment a few times now and noticed that when I was behind Mexican people, the workers would load up the meat for them and then to everyone else who was not Spanish, they would get little to no meat. This is unfair discriminatory practices and this business needs to get shut down!

The last time I had been in this Chipotle, I noticed a sign that stated, "Buy $25 or more in gift cards, get a free burrito on your next visit." Two days ago, I returned to Chipotle and purchased five $5-gift certificates. When the transaction was complete, I asked the cashier for my coupon. She told me I was not entitled to a free burrito because my gift cards were $5 a piece and, in order to qualify for the burrito, I needed to purchase a $25 gift card ($25 all on one card). I showed her the sign and explained to her that the sign didn't say one $25 gift card, it said $25 in gift cards--plural.

She shrugged and refused to consider my interpretation of the advertisement. I then asked for the number to their corporate office in order to express my discontent and she called over the manager. The manager reaffirmed what the cashier told me and he, too, was unwilling to consider that the sign conveyed a different message. His response was, "We just do what corporate tells us." I then asked for the number to "corporate" and was told they were not allowed to give out the phone number--that I would have to contact the company via the Internet.

I was at the Chipotle store on West Colonial Store the night of October 9, 2010 around 8:00 pm with my Ddag to clean the cutting board and the floor. He picked a dirty looking broom and swept the kitchen floor, wiped his forehead and nose and then proceeds to handle the food using the same gloves he had on while cleaning and wiping his sweat and nose. I told the manager and proceeded to cancel my order and leave. As I was leaving, I noticed that they continued serving the contaminated food that the cook was handling with dirty gloves. This is quite disgusting considering the cook handles the cooked meat with these gloves.

I have a serious complaint with the service I received at Chipotle yesterday evening. After faxing a large order the previous night, I arrived at 16:00 to confirm that they had received my order accurately. Upon confirmation, I spoke to the manager who stated that if my order was going to be eaten at 19:30, we should pick up our food at 19:00. I arrived at 18:45 and stated that I was there to pickup a 75-burrito order. The cashier acknowledged me, told the back room and proceeded to work the register.

Ten minutes had gone by and there was no delivery of the food. At this point, I considered it late and inquired. The manager stated "five burritos left" in which, naturally, I believed. Five minutes had gone by and still there was no order. This time I asked the cashier, who went to the back and stated "five minutes" in which, naturally, believe. Five minutes further and no order. When I began to inquire further, it appeared that there were actually no burritos being made. In fact, instead of bringing the burritos from the back they halted the entire line, and made 75 burritos hastily, and in poor quality on the front store. By the time the burritos had been made, the line was far out the door and there were many people looking at me, as the culprit, for why the had to wait to eat.

After hailing what I thought was all the food to my car, the employee working the register brought one final bag and stated that was it. I thanked him and drove away. Not two minutes later, I got a call saying, "You forgot the bowls." At this point, I was furious. I stated I was late, but I would turn around and to run them outside. The employee stated okay. Pulling into a very busy shopping lot, with no available parking spots, I double parked and looked. No employee. I ran inside, still double parked, and inquired. No bowls. "Can't you see we have a line" was the reply by the employee.

Furious that they hadn't even been prepared, I stated that I expected a refund and left the store. It's an absolute joke that Chipotle can consider itself as a competitor in the catering market when a confirmed order is not only delayed by a solid thirty minutes but that the employees have little understanding of the impact that this could create for an entire event.

Please consider looking at the sales receipts for the store, as well as the order I faxed in the night before. You will see the time I actually ended up paying for the meal, and you will also notice the lengthy delay in "sales" as the store operations were suspended as they hastily made 75 burritos on the front line. What could they have possibly been doing the entire time in the back of the store during the initial 15 minutes and who in their right mind would state "five burritos" and "five minutes" when it's an outright lie.

Extremely loud music. My order was not filled properly because person behind the counter could not hear me. Manager said "Owners like it that way." Cashier could not turn it down on instructions from manager. Several customers were unhappy when I told manager music too loud. He did not seem to care. I find loud music to be a physical aggression.

On Monday August 23rd, 2010 my husband and I visited the store in The Kentlands, Gaithersburg, Md. On previous visits, we noticed that he would always receive varying amounts of food and the quantity was never uniform. I told him that it just depended on who prepared our food and how generous they were feeling. On yesterday's visit it was different, though. He and I were in line to order. There were a couple of people both in front of us and behind us. As the people in front of us ordered, we noticed that the ladies that prepared their food were very generous with both the meat and the other ingredients. We thought that we had come on a good day.

When it was our turn to order, his burrito and my bowl was the very minimum amount. My husband asked the people in front of us who were Spanish if they had ordered extra meat and toppings, but they told him "no". We then noticed the lady behind us whose bowl was heaping with ingredients. I asked her if she ordered extra and she said, "no" as well. So my husband and I came to the conclusion since we are not Spanish, that in their servers' (who were all Spanish) opinion, we didn't deserve the same quantity of food as their other customers.

We found this very disturbing and, at that minute, decided never to eat at Chipotle again. Once we got home with the food, we noticed that the extra salsa, the lettuce in my bowl and the separate tortilla that we paid for was not in the bag. In this day and age, no one should be treated with the kind of blatant racism that we received. We made sure to tell our friends and family members about our experience there. The bad treatment that we received from Chipotle simply is not worth paying for.

On May 30, 2010, my daughter, grand aughter and I ate at the Chipotle Mexican Grill at Riverside Plaza Drive, 92506, Riverside, California. I am sad to say that my experience was not a pleasant one. This was my first experience eating at a Chipotle restaurant. I was looking over the menu and what others were eating and noticed how large and wonderful their salad looked. I decided on the salad. The woman who was initially creating my salad was named Rosa. When it came to the next person to add to my salad, I asked her if I could have some more meat as in my mind my salad was surely not looking that great. The girl said for an extra two dollars. I said really, wow you do not get very much meat.

Then Rosa, the woman who first helped me started showing me exactly how much meat was supposed to be given, going on to show me the cup size. She was giving me an "in your face" attitude. I responded with, "okay, okay, that is fine." I am just not really happy with it but okay. I really did not think much of it at that point until she rudely tossed onto my plate a very small piece of meat no larger than half a fork size and said, "there, here."

I could not believe what she had just done in front of the line of customers. I turned to her and said, "Ma'am, that was very rude of you to do that." She said, "What! You wanted more so I gave you more." I told her again, "You know what you did, and that was very rude." As I was paying, I told the person who was now working the register, "Did you see what she did to me? Who was that woman?" The young girl responded with "she is our manager." I told the person at the register that I could not believe that a manager could be so rude to a customer. The young lady apologized for her manager's actions.

First of all, I did not tell Rosa I wanted more meat nor did I make a big deal of it. Yes, I was surprised of the extra costs, of guacamole, which I did not know was $1.69 extra. I believe she was offended because I was not happy with what she served me. Second of all, I believe she just wanted to speak her mind no matter how many customers were in line waiting. Thirdly, I believe she threw that morsel of meat on my plate to embarrass me. And she did.

What kind of manager would act such a way? Is this the type of people representing their establishment? Too many people are starving for jobs right now to be treating someone less than human. I am not writing because I want to be compensated! At the very least, I hope someone brings her rude behavior to her attention so she will not treat any more customers in such a rude manner. I was humiliated in front of more than a dozen people. My daughter could not believe how I was treated and told me, "Mom, if that would have been me, I would have said, nope, do not want it, and walked out."

I was humiliated in front of people, and I could not sleep over how I was treated. Did I look like the type of person someone could easily bully?

My friend and I ordered food at a very busy chipotle in Sacramento. When it was time to pay, the bill was more than I anticipated but because it was a mad house and we were in a rush, I did $19.65 without the tax and looked at the bill after sitting down. The additional charges were $1.65 for avocado when I was told it was $1.00 and they charged for extra steak which my friend said he did not ask for that which cost $2.15. So there was an additional $3.80 and there was no explanation from the manager. The place was very busy and difficult to deal with it.

The Cupertino Chipotle cooking crew has humiliated me for the last time. I frequent the Cupertino Chipotle at least once a week. I usually order a fajita bowl + 2 margaritas. Approximately 5 weeks ago, the cooks overheard me order 2 margaritas and started laughing and speaking in Spanish saying over and over "dos margaritas, hee, hee, hee, dos margaritas." At that time, I complained to the cashier who apologized. I thought that would be the last time that it would ever happen. I explained to him that I felt made fun of and did not understand what the Spanish speaking cooks were saying. Fellow patrons behind me followed me to the area where the Tabasco sauce was and said "good for you for saying something, that was rude and came across as insulting."

Last night, March 28, 2010 at 7:28pm, I visited Cupertino Chipotle and ordered a Fajita Bowl and two margaritas. I ate at the restaurant and was conducting business on my iPhone and stayed later than usual. I ordered one more margarita. The cooks overheard me order another margarita and started chipper away, "tres margaritas, hee, hee, hee, tres margaritas, hee, hee, hee." I felt insulted and humiliated as I am a good paying customer. I called the manager after I drove home because I was steaming mad and felt insulted. I am a good, paying customer and did not feel that I deserved to be made fun of. Luis, the acting manager at the time apologized and offered to compensate me with 20 meals. He wanted me to come by today and speak with the General Manager at 2:30pm.

Today, when I arrived, Michael G, Area Manager, did not listen to my story. He just stated that he "had heard the story", defended the cooks and stated that he would give me just 2 free burritos. I explained to him that this was the second time that the cooks had humiliated me. He then stated that he would give me 3 Burritos but not $150 Gift Certificate. I relayed to him that not only did it take time out of my schedule today to come by but most people would not complain, they just would not return. Michael G did not seem to care about my business or any of my company's future business. When I stated that I was going to write a bad review on YELP and contact Franchise, Michael G. became insulting with me, and with a strong, loud voice, forcefully yelled at me to "Leave the Restaurant Immediately!" All the customers in the restaurant heard this. "There's the Door!" Michael G barked pointed and forcefully pointed to an exit door! And told me to never come back! He was very bullish, aggressive and displayed customer abuse. Now I feel even more humiliated!

Their Area Manager, Michael G. is demonstrating to the Chipotle employees that derogatory behavior and treatment to good customers like me is the protocol. Corporate really needs to be aware of this and replace or retrain him. I have never been treated so badly in my life. They need to know how Chipotle customers are being treated. From the top down, their company will lose valuable patrons like me. I feel very humiliated. I have been frequenting the store at least once a week to date. The first time that the cooks made fun of me, I let it go. But last night, I realized that if I am treated this way, others most likely are being made fun of also. And now, the treatment from Michael G, wow!

I'm not one who typically likes to dine out so I usually get food to go and take it home with me, expecting it to taste just as good as it would have been in the restaurant. Chipotle has always been a good experience for me, until a couple of days ago at the Belden Village location in Canton. I went there with maybe not quite an hour left until closing time expecting a quality burrito. What I was given however were cold stares and cold food. The employees looked irritated and treated me as though they were irritated specifically with me because I came to get a burrito when they were still open.

Also, you could tell the food wasn't fresh and had been sitting in there for awhile which proved to be accurate when I arrived home, approximately 5 minutes away from the location, to bite into a cold and not very appetizing burrito. Economically, I wasted over $15.00 getting burritos just to throw them away due to poor quality and taste.

The glass proctector isn't high enough to prevent the spread customer germs while order meals....customer were spotted reach over the glass to point directly over the item that they want....due to this glass being to low,customer are coughing over food or their hair has been seen dangling over the glass.

I bought an 07 Chevy Malibu in August of 2008. We have had problems and issues from the day I purchased it. Most recently it started smelling like gas. The smell is so bad that my wife and I get dizzy and ill when we drive in it. We have a puddle of gas in the foam of out back bench seat. Our local dealership told us that the car is too old and not covered by a warranty so it not their problem. The main fuel line of a two year old car should not have been worn out to the point it would spray gas into our interior. I can't believe that GM will not help us will this obvious manufacture defect. This is also a safety and a health concern of ours and GM on multipule occasions has told us it is not their problem. I was previous a loyal GM customer, but I will nor will my family or friend ever purchase a GM product ever again.

I went to Chipotle for lunch on June 11, 2009. I ordered a chicken fajita burrito. When I bit into the burrito, a very sharp object injured my tooth. It caused me great pain! I could see a crack in my tooth. I removed the object from my mouth and threw it away. I wrote them online that night to tell them about my experience. I saved my receipt. I went to the dentist that Saturday. I did have a small cavity in that tooth. I go to the dentist regularly and the pain I experienced is from biting on the object (maybe a bone) in my burrito. The pain still persists and I have an appointment on August 8th to get a crown. If it still hurts, I will need a root canal.

Chipotle had their insurance company get in touch with me and asked me about my claim. I told them what happened and they denied any involvement. They are solely responsible for my tooth cracking. The manager at the location, John, advised me that the workers in the store are to touch the meat and inspect it but sometimes things are missed. In my cause, a very sharp object was missed.

I had my laptop in a Chipotle store, while eating it was stolen. I had it behind me inside my bag. I was with my mother. At the time it was stolen all the people in the store, workers changed, they were gone one by one. The attitude was more than suspicious. No one came to help me. No one seemed to care. The strangest thing is that according to them they only have one camera for the cashier only. There are many aspects of my case that do make me think that are responsible, and people who work there know about what really happened to my laptop.

No one came to help me, the person in the cashier register seemed very absent, and then she approached me identifying herself as one person who only works there. I called the police but they took over 1 hour and 20 minutes to come over. I did call 911, 25 times. The people at the store gave me the most mistrust, as soon as I started to inquire about my laptop; they got together behind the store and all started to leave. A woman came to clean the tables and said "Ah, this happens here all the time, we know that" As soon as she said that she was called and left in 5 minutes. She did not look at me as she left. Something was said to her. The all the people at the store seemed to ignore me. I had to scream at the woman, the cashier to pay attention to me and then she identifies herself as the person in charge who would call. Now I have learned that despite Apple has three cases about my laptop they made the mistake of registering the laptop under the name of another person called Gonzalez.

I am Latino too, as well as all the people who were working at the store at the time I was there, neat DuPont Circle. I cannot say with evidence, but one thing makes me say that either the people at Chipotle know what happened or someone or more than one of those people are working with the robbers. The situation was very fussy. There was not support from the store, Chipotle. When I called, there was not help of any kind and excuses. Something happened to me there. The treatment I received was awful and bad. No one care, no one called the police, no name was taken from me, and the store did not care at all about my case. Is there anything to be done about it?