Chick-fil-A

We had Daniel and his crew here at the First Tenn Plaza for a long time. I understand you get used to the same people being here and some time change is good. But with these new people, change is bad. The time for service is longer, the food is awful and there are at times too many people behind the counter. I had two co-workers take food back that was not done all the way. I had to tell the cashier to tell the cook to leave the meat on longer so it would be done.

Where do they do that? When Daniel ran the store, he would give us our money back and replace the food. Now, it is just 'here is your food' and 'have a nice day'. No I'm sorry or nothing. We have now decided not to go back because of the service we have received. We would rather eat elsewhere. Daniel, we miss you guys. This Chick-fil-A sucks!

Let me be as short as I can. Chick-fil-A offers great food. No complaints, except one. Sundaes have too much sugar. I bought a hot fudge brownie sundae and still have something like sugar shock. Great company, great food, your employees are very nice. I did not expect this from you. I do not have any allergies, just a regular guy. The sundae that I bought still grosses me out just because I feel like my body was filled with a ton of sugar. I will not buy any more sundaes from you. To be fair, all other food you sell is very expensive for a fast food, but worth the money. I have the money and I will come back anytime I feel eating chicken.

Other "kinda" complaint I have is your tortilla soup. It does not taste anything like "whatever" to me. I probably will find many people who think it's great, but for the money you charge, it tastes more like $0.99 soup to me. Thank you very much, I hope you read it and keep my opinion in mind. My favorite is number 8, my wife likes number 7 or 1, so we are regulars and will keep coming back.

I purchased a $10.00 gift card for my daughter on 1/4/2012. When she tried to use it, the cashier at your company said the card was not activated. She could not find the gift receipt I had given with the card. So, she paid for food. She gave me the card back. I was not able to locate the receipt I had for the food I bought at that time either. But, I went to the Chick-fil-A where I purchased the card and told the manager what had happened. He quickly said we need to do an investigation! But, he was very rude and acted like he didn't believe me. I am a 57-year old woman, and would never scam! I wrote down my name and phone number and let it with the manager. My husband & I were mad!

When I got home, I went on a hunt for the receipt. I was not going to let the manager make me feel like I was trying to scam from the company. Well, I found the receipt! It was in an old purse. It is very hard to read, but has the date and shows the food I bought. The gift card is there, but vague. I called the manager back after I found the receipt. He still insisted, there had to be an investigation! And again was rude! Even with receipt! Come on, this is stupid. And what is more stupid is that it has been almost 4 months since the investigation.

I'm still waiting. We are so upset. The cashier that I originally bought the card from was **. This is not about the money, $10.00 is nothing to me. I just don't like being scammed by a company who owes me $10.00. There is a new Chick-fil-A opening by me on Fm1960, but, we will never set foot in there. This is no way to do business! The store in question is on Fm1960 & Cutten Road.

A few co-workers and my self frequently go to Chic-fil-A on our lunch break. I have recently tried the Chic-fil-A sauce, and it is my new favorite sauce that I use for my fries and nuggets. One of my co-workers is intolerant to gluten, so she normally orders a small salad and a large fry. When we go through the drive-thru (first attempt), we requested 5 Chic-fil-A sauces for my nuggets and fries and her fries. We were only given two, so we pulled around and ran inside to get the remainder that were left out of the bag.

On my second attempt today, we ordered the same thing as on the previous day; and again, we requested 5 sauces. This time, we were told we could only get two for free and would need to pay for the others; so I did. I don't understand why this is an issue when we don't request any other condiments other than the sauce. There is a valet service, but you can't get more than two sauces when that is the only condiment that is being requested?

I placed my order in their drive through and requested condiments. When I arrived to the window and paid for my food, I asked the clerk if everything was in the bag and she replied yes. I asked which bag had condiments, neither bag had any. Once I arrived home, I noticed I'm missing a sandwich. So, I called the store and spoke with supervisor Jenna at Store#00562. I advised her I'm missing a sandwich. She tells me she can replace it very rudely. I had to advise her she is not replacing something I purchased. This is the second bad experience I had at this store. Enough is enough. They have no empathy for my inconvenience.

I went to my Chick-fil-A restaurant and I ask for tap water. I always get that for free, but they charge me! They are definitely horrible!

I am writing this to let you know about the managers that you hire to run Chick-Fil-A. Bob ** managers Brandon ** and Melissa ** are a joke of management. They are horrible on how they treat their customers and their employees. I am keeping my identity anonymous so I get no retaliation, for reporting the truth.

For the past week I worked here, I seen that they cannot even follow all of the safety heath guide lines. When I was being trained for the job here under Bob **, he is the most arrogant pompous man that I ever met and worked for. All of their employees are somewhat nice and ok. All of the managers are very sarcastic to their employees and mean and very vindictive.

Health Issues:

I had seen that they do not cover their hands, with gloves when handling cooked food prep. Handling and making salads with their bare hands all the time. They had told me that it is ok, not to. They only care you wearing gloves for handing chicken (raw) only. This idea made me sick seeing this happen all day seeing this. I feel it is my duty to inform you what they are doing behind closed doors.

I had talked too many of the employees there that one is trying to get in management and was refused to give the proper respect and his status, because of the person not having his own place. This is just so wrong to deny job status just because the person just because of him still living with his parents. That is just plain wrong. Chick-fil-A company holds a Christian value in the environment. That is a total lie. And I see flies swarming around the food I told a manager about he said just ignore it. That is just plain disgusting.

Respect in the work place:

I heard very smart mouth and a lot of gutter talk and sexual language from Brandon ** and he is very sarcastic when asking anything. He has to say it being smart to all of the employees. They treat all of their new employees like dirt and to the public that has to suffer to all who come into this place walks out not knowing what they are eating, not knowing that they do not hold any Christian values at all.

They love to overwork their employees and treat them like dirt and not properly trained them to work. When you do make a mistake, Melissa ** will chew you out even when you did not know where to put an item and she will panic all the time and act like she will go postal on you for the littlest mistake. And not show you in the first place calmly. This why she will lose food on the floor because rushing too fast and make careless mistake and the customer can all hear them yelling and screaming and I had seen that they had about 2-3 customers walk off. And as a result, lose money just because of their horrible management skills.

Bob ** had been very nasty to his help be very smart to them and how he correct them. He is just plain mean and very abusive. He is very nasty and he will not say anything to his children when they make mistakes. And not a word to them, but if you are not related to him, he will chew you out. He is very pompous at that this is why he cannot keep a person this year in 1 month, stayed 1 day and left and went through 8 people for the same position. So I know it is not me.

I had worked in food business for over 1 year and I worked all over in my different fields. This is the one of the worst companies to work for or eat. The food is super greasy and over charged the customers. You can eat much healthier at subway and get better prepared food and for lot less cost. This is why I will never eat at Chick-fil-A ever again because every time I eat their food, I get sick all the time for the past 3 years, none of my family eats in Chick-fil-A anymore. Chick-fil-A got a bad reputation of being greedy and over charging for all of their food.

I go to Chick Fil A all the time and usually very happy. The last few times I've been, my order has been very wrong. I went to get breakfast for my family on Valentines Day and half of my order was wrong. I was not supposed to have cheese on my biscuit. I got an unsweetened tea instead of a sweet tea, and didn't receive any hash browns what so ever, and I was supposed to receive two boxes of them. I will never go through the drive thu at Chick Fil A. If I have like an extra 30 minutes of my day, I might walk inside to order. Highly doubt it.

I went to Chick fil A 4 times for breakfast this week. On the first day the food was great, but then the next three days the food was terrible. The chicken minis 4 count is what I was getting and it was always hard and burnt. I had to result in throwing them away or giving them to someone who was really hungry.

As the food was being passed to me this morning, there's a filthy-looking black guy, standing inside next to the window with his hands shoved down in his pants! Throwing crabs and filth all over the area where the food is passed to the customers. This is ghetto trash and has no business in the food industry! I am posting a bulletin at our office (178 employees) to boycott this Chik-fil-A until a normal manager is in place! There have been numerous complaints from employees about this store and I had to see for my self. Worse than any McDonald's I've seen.

Before I ordered my food, I asked if the grilled chicken nuggets in the kids meal was cooked in peanut oil because of a huge allergen to nuts and peanuts. They said no, so I ordered two kids meals: One regular and one grilled. When I arrived at home, I had two regular kids meals cooked in peanut oil. This is a life-threatening allergy if a customer orders food and asks if its cooked the way you need it to be and the employee confirms the grilled is not cooked in peanut oil, I expect to get what I paid for! This is so horrible. The employees need to know the dangers of exposing people with allergies. Potentially fatal!

I ordered two orders of mini buns for breakfast with two lemonades. The buns were stale, and the the lemonade was old and sour. I did not return, because I was already on highway 75 when we attempted to eat the food. The lemonade was so bad, my niece actually threw up with one sip.

After getting home with no sauce, I drove back to the Bentonville location to pay for sauce that I should have gotten with my food. My personal favorite which I purchase often is the honey roasted bbq packets! Mmm. But not this time. As when I offered to pay for the sauce, the manager refused to sell or even give me any. (Night female manager) she said she was not allowed to sell them but I could by the 8oz Chic-fil-a sauce because it's kind of like it. Are you serious? Why would I pay for something I don't even like when I shouldn't be paying anymore then I already have in the first place? I just can't understand why 10 packets of bbq sauce is so hard to get? And to refuse my money at all? I will not be coming back for a while. Extremely upset mom, Jessica ***

The first issue was that the drive-thru speaker wasn't working, so their girls were outside taking orders during lunch hour. That was okay, until I got to the window and they hadn't even called in my order yet. I waited an extra five minutes to get my food. Then when I got home, I realized that my lettuce was turning brown and the grilled chicken on my sandwich smelled and tasted spoiled! I am very disappointed at the Chik-fil-A on Palm Bay Road in Palm Bay, Florida.

I entered the Chick-fil-A breakfast giveaway. I was told that an email will be sent to my email address with a coupon. It has been three days and I still haven't received anything. I told a friend about this giveaway and the same thing happened to her. What is there to give?

On July, 21, 2010, I experienced very bad customer service from two people (Adriane & Richard). I had a coupon, which entitles me to get a free sandwich, along with the purchase of a dinner meal. I mentioned which free sandwich I wanted (the spicy chicken deluxe), since this was going to be my 1st time to try. My order was a total of $6.05. I left and drove down Abernathy Rd. and realized that I was given the spicy plain sandwich, in which I did not ask for as my free sandwich. This was disappointing to me.

Next, I turned back around, and came back to the Perimeter Mall, and told Richard that this was not what I had asked for. He said that cost extra he will have to charge me. I told Richard that I was not paying for anything, since I had coupon stating otherwise. Then, Adriane gets herself involved by saying that she will charge me and she was helping me out. I mentioned to her that I was not paying for anything, and I was under the impression that I was getting a free sandwich of my choice.

At this point, things got heated, and other customers were standing by, and took notice. I was upset and embarrassed. I told Adriane that it was best that she stay out of it, because she was making things worst, and maybe need to go at the back. She replied back to me in front of everyone else "You leave and go at the back". I told her that I had to come all the way back here to hear this, and Adriane said, "That's your fault that you came back". After the two unnecessary statements from Adriane, it was time for me to leave.

Then, Michael came out, and I don't know if he was the closing manager/lead, but he allowed for Richard & Adriane to be rude, and a lot of going back and forth in front of the other customers, who were trying to place their orders as well. Michael didn't even tell Adriane to leave the front of the house or nothing. I eat and live nearby the Perimeter Mall area, and have never experienced bad customer service from this location. On a good note, the new spicy chicken sandwich was great. Although, my customer service experience was horrible, led by Adriane, Richard, and Michael.

As a result of the above complaint to the Chick-Fil-A corporate office, it was said that that the particular location was a franchise, and the complaint will be forwarded to the location manager. I didn't get any response from the location manager, but, I did receive a disturbing call just days later from one of the persons above that I had complained about, and it was Richard. Richard called me around 6PM, stating that he lost his job, and wanted me to get his job back. He said further that the General Manager will be in, and you can talk with him.

At this point, I was in total shock that the person whom I had complained about had gotten a hold of my personal contact information, and went as far as to call me. I still haven't heard from the location manager/General Manager about the matter. Not even an apology, for what has happened, from the management. As a result, this matter has led me to contact my attorney, and has left me scared, worried, and stressed.