Xpress Loan

Xpress Loan's representative told me that they could consolidate an auto loan with a student loan. I drafted the paperwork. It was signed. I received scheduled payments, but my auto loan was not paid off. They sold the consolidation, and now I'm being asked to pay for the consolidation and still have to pay for my auto.

I have been with Xpress Finance Inc. since 08/2010 and paying $170 bi-weekly (over the regular payment amount) and have never been late on a payment. I was recently late by 5 days and was recently told, during a phone call I made to Bernice who was a sales representative of Xpress Finance, that during the welcome call she made, I was told that I can never be late with not 1 payment. I was never told anything in regards to being late on a payment. I feel like the vehicle is a lemon and they falsely repossessed my vehicle with false and misleading information. I have never once been told that there were "no grace periods and no extensions with the underwriting or servicing department".

Bernice made a statement that my vehicle was secured for having no insurance. The vehicle was picked up on Sunday and my insurance was canceled on Monday night. I was told that the reason was that I was five days late and it should have been picked up on the first time that I was one day late. During the time that this company claimed that they made attempts to reach me, I was away due to a death and I was unable to get back with them or come in to make the payment that was due at that time. I feel like as though they are very unprofessional with the way they talk and respond to a customer, and I'm feeling as though they took it this far because of being five days late for one payment, and now, they are charging me $800 to get the vehicle back.

I also have been without this vehicle, which they would like me to pay for, going on a week. I always took making my payments very seriously that it has taken me almost five months to be five days late with this company, and not one time did they give me a chance to come in with the payment. If I would have known what I know now about this company, I would have never agreed to go with them. I am very unhappy with Xpress Finance. At this point, I am seeking to clear this vehicle completely out of my name.

I am on SSI traumatic brain injury. University of Michigan Neurological physicians filled out my Total Permanent Disability forms and it has been several times submitted and started on September 13, 2010. Xpress Loans has excuses and will not process the forms. Can I sue? I owe $34000.

When I first called xpress loan servicing to inquire about student loan consolidation, I spoke with a representative who was adamant that I needed to sign up immediately because the federal interest rates on student loans were due to increase at any moment. (This was in 2007 - the interest rates have not changed a bit since then). He was very pushy and assured me that it would be at least 6 months for all of the paperwork to go through before I would actually have to start making payments. Being a very young graduate and naiive ... I thought he was trying to help me and agreed to move forward. Although this is not my major concern at this time, I believe it's important for you to have the full history of my concern in order to understand the veracity of my complaint.

I told the rep that I was uncomfortable with moving forward, however, he talked me into it anyhow, convincing me it was the best decision. After the paperwork went through, my payments were due within 30 days of the call I made. So, the 6 months I was supposed to have for repayment never happened. I called back and talked with a customer service rep to explain that I didn't feel comfortable with my loan terms, that I had been pressured into doing something I wasn't ready for, and that I felt like I had been taken advantage of. The rep, at the time, seemed very empathetic. Yet, it was STILL never explained to me that I was on a repayment plan that payed interest only, or that there was another option on my loans.

Thanks to the lovely AIG fallout, I was laid off of my job in 2008 due to a trickle-down effect. I called back several times while I was laid off from my job and spoke with reps about my plans to repay, how much I could pay and when, and I always kept my end of the bargain. Of all the times I have called Xpress Loan Servicing, no one has ever mentioned that I was on a 'level 2' repayment plan and that the money I was paying would have no benefit to my principal loan whatsoever.

Two weeks ago (May 20th), I called to speak with a customer service rep because I didn't understand some of the correspondence I had received. For the first time, a representative explained to me that I was paying interest only. I was extremely upset. She promised me that she would speak with her supervisor and that I would receive a call back from her supervisor the next day. I gave her my new cell phone number. It is now June 1st and I have STILL not received a call back from this 'supervisor' who was promised to correspond with me by May 21st. I have made attempts to call back and email - still receiving no way to reach a supervisor.

So, as it sits, my loan is still a 'level 2' (not sure what that means still) and my payments are doing me no good. So, of the thousands of dollars that I have given to to xlservicing, none of it has applied to my loans, leaving me in more debt now than when I started. I feel that they have stolen from me. I know this is not a personal thing, but from my perspective, it feels very personal. Especially now that I'm being completely ignored.

Don't let this happen to you! Shop around and have the companies explain your options. Do not let anyone pressure you into making a rash decision. May you learn from my mistake and never use xpress loan servicing! Issue is STILL unresolved!

I graduated from college in Nov 1998. at that time I had just under 20K in student loans. Other than putting it into forbearance for a while (no more than a year) after the hurricanes a few years ago - I have paid consistentl and on time. I got a letter today telling me that my interest rate has changed yet againa dn my payment is going up $20 a month to about $195. Ironically - my prinicpal balance now - 12 years later - is higher than the original amount I borrowed! It doesn't make sense. Granted the interest is tax deductible but it isn't that much so I am looking into paying it off using another type of loan.

Upon graduation: ~$23k half subsidized, half unsubsidized loans. It was a consolidated loan with XLS. XLS allowed principal payments on my unsubsidized for two years to my surprise as I was told this several times over the phone. I paid all but 1k of the unsubsidized down (while on auto payments for monthly charge as normal). They even had it on their website to allow this for awhile before they took it out. I called in to pay the rest off as I'm entering medical school this fall and they said I couldn't. I was never notified of the change. I think they wanted to cover up their mistake and now they have transferred $5k from my sub into my unsubsidized portion!

I have been paying $330 on my loan steady for going on three years and the total balance due has not reduced. It seems like I'm just paying their interest and will never pay off the loan. Is this illegal? What can I do about this? I've tried to contact Xpress Loans and nothing just like the others on here. What options are available?

I signed up to consolidate my student loans about 2 years ago. Their first mistake was forgetting to include one of my loans, something I did not know until I received a letter from the bank telling me I had not made a payment in 3 months. That is when I began to experience the horrible customer service that never fails with this company.

The worst part is my loan amount has now almost doubled due to their constant adding of interest. My monthly payments are so high, I have yet to begin paying and they are not doing anything to help me with this. I offered to pay the most I could each month and they wouldn't take that, instead, again deferred my loan. At which point, they continue to add massive amounts of interest. I don't know how I will ever be able to pay this loan. I constantly worry about the interest I continue to accrue and can't do anything about it. I constantly wonder if this is all a fraud.

On Dec. 8th, I also sent an email concerning this situation to their customer service and on Dec. 8th, I received back that needed my account number. So, I did email them back, still no response. Applying for a mortgage and the deadline has pass for my closing and now I am waiting for the bank to approve the extension because of this matter!

I found out that my monthly loan payments are paid up through February 2010. I asked; since I am paid through February of 2010 can I pay monthly payments through February, 2010 and have those payments applied to my principle. Xpress Loan Servicing said that I cannot pay towards principle because I have to pay on the interest before I can pay towards the loan principle. I believe this to be illegal, but I don't know. Can you please help.

I was not notified of this problem and the company has neglected to fix the problem and forfit the unnecessary interest this "glitch" added to my account. This company has forced me to pay thousands extra in interest on my student loans. I cannot afford this in the current economy and they are not willing to work with me as a good customer. This situation causes me great emotional distress as well.

This is a company that has two of my student loans. I've always made my payments online (not by check) since December 2007. My bank information is stored on their website. All I have to do is select my bank account when I'm paying my monthly loan installment. My bank account has been active every day since 1998. I missed a payment in July 2008 aka I was 1 month late. I make a payment in August 2008 for the current month + the previous missed month using my bank account as I always do. I recieve a confirmation email as I always do.

When I sign onto the website i September 2008 to make a payment, it shows that I haven't made a payment in 2 months (July + August). But I did. I made a payment in August for both August and July payments. I don't understand what happened but I make a payment for the total of whatever it says needs to be paid (3 months worth) and get a confirmation email. I was only actually late for 1 month but for some reason, the website has been rejecting my payments without sending me any emails stating so. They had only sent me payment confirmation emails. But since it was so weird that I had to pay 3 month's worth when I had made a payment in the previous month, I kept on checking the website. Even though I would receive confirmation emails, it wouldn't show that the payment went through on the website. So I just kept on making payments.

I eventually deleted the bank profile stored on the website and created a new profile using the same bank account. The old bank profile has worked flawlessly from 12/07-06/08 but after I missed one month's payment, it stopped working. I had no idea that it was no longer being accepted and I have no idea why. It definitely was not because of me. There's no reason it should have stopped working because like I stated earlier, my bank account has been active every day since it was open back in 1998. It was an error on the Xpress Loan Servicing and/or their website. At the end of all this, they reported to credit agencies that I was 60 days delinquent. I have 2 loans with them that I make one payment for, so they gave me 2 delinquencies. I was making payments on time!!!!!! I only missed 1 month and do not deserve 60 days delinquent marks on my credit report! I have payment confirmation emails to prove it!!!

My credit card companies are lowering my limit and increasing my APR to ridiculous numbers. It's impossible to get out of debt this way and has made my life significantly more difficult!!!!

I earnestly believe that they are miscalculating interest payments. If you add up the interest I paid in 2008 it exceeds the 5.25% I am suppose to be paying.

Xpress Loan Servicing (XLS), A CIT Company, is the sister company of Student Lending/Loans Xpress (SLX), A CIT Company , also known as/formerly known as Student Lending Services (SLS) (the parent company of Dell Financial Services).

Initially, I had consolidated my loans with a company in Florida for a really low locked in interest rate <4%, which was then sold to the predecessor of SLS, which became SLX when CIT Bank bought the company over circa 2005/2006. That loan, was being serviced the servicing company which became XLS, and was a subsidized Stafford, previously consolidated.

I had attended Univeristy of Pheonix Online and had 2 Stafford Loans (one subsidized, the othe unsubsidized) with College Loan Corp in CA, being serviced by ACS Education Services. We had received a letter in the mail saying that SLX had an offer that would consolidate loans and give up to 3% rebate. I called to see if I was qualified, thinking I already have one loan with them, it would be easy to have all the loans together. I qualified for the promotion, and was told I would receive a 2% rebate check, ~$820+ within 60 days of completingmy second payment. I completed the electronic application I received and within 2-3 weeks I received a letter that my loans were funded and disbusred, and received the new terms and payment amounts. This was November 2006.

Previously in Sept 2006, I had received a ltter that XLS just realized by reviewng the updated NSLDS database information that I was no onger taking classes and that my interest payments were due immediately for September. I had less then 10 days between the date the letter was produced and the payment was due, and when I complained, I was told they school didn't notify us oh well, pay or be late, or pay by phone for a small fee. A few days latter,I received the bill for October. I would then be billed for Nov 6th. Meanwhile, the subsudized loan interest through their realizing they never updated their records, was paid for by the government.

The new consolidated loan had the total subsidized loan portiona nd the unsusidized portion, with a total amount due begining Nov 25th. On Nov 13th, I had submitted the request for automaitc debit each month to receive the 0.25% interest reduction, thinking it would reduce my interest payment and pay m loan off ever so slimly and slightly faster, in addition to paying more than the minimum due each month. The first week i December I received the confirmation for auto-debit to begin with my Dec 25th payment for the monthly amount ~141.

I received a letter a few days before my Dec 25th payment that my loan was re-calculated and my new due date would be the 6th of the month, with payments begining Jan 6th, 2007. On Dec 22nd I receive a letter stating my auto debit was changed to the new payment amount and would be taking place begining Jan 6th 2007.

On Dec 26th, 2006, my bank account was debited for the amount of the old monthly payment amount. I called my bank a few days later after taking to XLS to try an rectify why they sent mey the letter and my payments were changed with no avail and so many different stories I talked to my bank and they said the auto debit was also to take place on Jan 6th, and that my only option was to contest on the debits as unauthorized. I filled out the affidavit and sent in copies of the letters and bank statements and communications, and communicationd from XLS, (nearly 20 pages) and the bank reversed the Dec 25th payment. XLS then started demanding the money right away and threatenng to report me to the credit agecies as defaulted because I had missed my payment. They also wanted the monthly payment of 117 and change instead of the original 141 and change, even though monthly interest was 138, because I was paid ahead by paying extra each month previously. They tacked on the 117 to my March statement and sent me a letter saying they were going to withdraw nearly $400 from my account to cover the March payment and the past due February payment of 117.

The rep I talked to told me they would deduct more than my monthly payment, especially because I had checked off and signed off that they could only debit the exact amont of the monthly installment payment indicated in the disbursement- no more no less. Since their letter indicated otherwise, I e-mailed and mailed copies of requests to stop the auto debit for the future and starting sending checks each month.

At the end of March, my loan was sold to SLMA Corporation (dba SallieMae), Bank of New York Trust from SLX/Fifth Third Bank (EFT). XLS continued to state I was late, never paid me my rebate, and finally I contacted the US Dept of Education Ombudsmans Office, NJ AG, SLMA, and the Guarantor. The Guarantor's letter was retrned by the Post Office- mved unable to forward- and I used the address listed by the US Dept of Ed. The Dept of Ed got back to me and settled several issues, some unstatisfoactorally, many I finally hashed ut myself with XLS, I think only because they knew they Dept of Ed was involved and it was noted in my file.

Towards the tail end, THe NJ AG/Division of Banking and Insurance was involved but as they told me they can only try to mediate since they don't regulate Student Lenders. XLS feed the state and feds garbage because they went right back to the same tricks weeks after the cases were closed.

SLMA contacted myself and the called the state back.. They told me they had no recordof purchasing my loans, though I sent them copies of the letter and read them pieces of junk mail and spam I get everyday. They told me that I needed to call XLS and get the check number and amount that was used to pay my loans and call the back, then, they could get involved in looking into the problems with XLS. The state said the person she spoke to at SLMA said they didn't hold my loans currently, but did in the past, and had no idea what I was talking about, they trusted the resolution that XLS had said, that I didn't understand the Student Loan process and repayment process, and other issues were resolved, and all cases were closed.

In August 2007, I received a letter that my loans were re-calculated and my next payjent was going t be due Oct 6th 2007. I called XLS to see why my loans were re-calculated- they said their computers go through periodically to ensre all payments are lower throughout the length of the loan. I didn't believe that, especially since under the Higher Education Act, loans can only be recalculated and payment dates changed if 1) a new loan was consolidated; 2) a forebearance took place as requested by the borrower or by an administrative forebearance; 3) the borrower requested a change i the payment plan/type; 4) the borrower requested a new payment due date. I was removed from the pay ahead status and was told that I would receive a bill for partial interest from July 27-Aug 7th prior to the re-calculation, and that would be due Sept 6 2007 and that would be my last paid ahead stament period.

My Sept statement said the interest was $64 and chage, but the coupon said amount due $14.97. Knowing their games, I called XLS and they said that bill was in paid ahead, I had the option of paying only $14.97 or the $64. I paid the $14.97. I started getting the letters in the mail saying I was past due on my my payments,, when I called XLS they told me I was still obligated for back interest, there were fees from Dec 2006, penalties and interest from June 2006, then another time I was told they didn't get my July 2007 payment.

And so the drama starts again. SLMA has no record of me except the vast spam and junk mail I get. If I switch to another company, I a subject to the new interest rates and will shoot from the 4.00% to near 6.5%. I can try calling the Dept of Ed back and seeing if they can help, but they got pushed over last time.

Since the issues began with the Dec 2006 payment, they tacked on the ~$86 in back interest that was outstaning in June 2007 when they applied a forebearance against my wishes and was later approved and denied, to clear the the back interest. The late fes that had accumulated were supposedly removed by the individual who dealt with the Dept of Ed, late fees and interest have been adding since Sept 2007 since they report I have failed to pay the entire amount due. The recalculation has my payments lasting to Oct 3031, I oy saved pennies each month, under the previous I would have been paid off by sending in a mere $10 extra a month, at least 6-10 months early.

Now, they keep recalculating and adding fees to extend the time to the very end. I als believe by recalculating they will increase the amount of interest paid overall- at least ~$2000 more, if it doesn't get recalculated again. I also noticed that prior to my complaint to the Dept of Ed, the balances were not correct on my account, by some miracle after I complained to the Dept of Ed, the principle suddenly decreased. I would make higher payments and it would indicate $80 towards principle, but nothing would come off the balance, I was told it was paid ahead towards the next months interest, which would lower the interst requirement, but the next month the took the full interest amount, and littile to no principle came off the balanace. after I complained tis seemed to be rectifyed, but now I have to check since they say I owe interest. Since they calculate monthly interest using the avg daily balance like a credit card, it is to their advantage not to credit the balance properly. To date, they refuse to respond t wiriting, email, etc on this issue Instead they keep sending late notices. In January, they sent me an email saying they didn't receive my payment on time, however, they had cashed my check 10 days earlier. I replied back, and they told me they didn't have they information to review my account.