Xoom Money Transfer is a fraud! I made the transaction in February. It is now March 15th, and I still have not received my money. People, don't believe in Xoom. They are a fraud.
Consumer Complaints & Reviews
I took a vacation to Mexico and while in Mexico, decided to use Xoom to transfer money to my step son online. Xoom never said a damn thing about having to send M documentation to AZ.
I had an account with them to help my fiance in the Philippines, but one day, for no apparent reason, my account was closed. A few days later, they sent me an email explaining that the fraud department had decided to close my account permanently and that there was nothing I could do to grieve my case.
At that point, I was forced to open an account with MoneyGram which charges higher fees. I was also under severe mental and emotional distress because I was very worried about my fiance who is dependent on me.
We needed to wire money to the Philippines to help a family member who was having a medical emergency. The transaction was begun November 26, 2010 and as of December 3, 2010 the money still wasn't received! The customer service representative had no logical explanation for the delay so we filed a complaint with the California Dept of Financial Institutions, who licenses Xoom. For those who also victims of Xoom, here's a link to the complaint page: https://www.survey.dfi.ca.gov/dficase/programs/eComplaint/dfi_ecomplaint.aspx
So, My brother and I send money to our relatives in regular basis. I have always use AFEX, but my brother convince me to try XOOM and I did. This is the only and last time I will use those scammers services. I went to the web site to do the money transfer and the web site prompt me to chose one of two options: debit or credit. I choose credit since I didn't want to deal with pin numbers and so on. The transaction cost me 5.99 and I was happy it took 2 minutes.
Very simple. Then a month later, I got my credit card bill with a 31.75 fee that they were charging me for cash advance and foreign transaction fee because XOOM run my credit card as a cash advance! They also penalize me with a 19.94 for the cash advance. I called them and told them they should have been more specific when they say, you can pay with your credit card. They said this is an option you could chose (which I never saw, because is in grey little letters), and you have to chose services--bla, bla.
I think this is very dishonest of them to not be specific and clear of how much the transaction is going to cost and the risk involve. They just want to get the money out of you no matter what! I talked to three different people (Laura **, Robert ** and somebody else under the supervision of Mary **) and send them all the proof they ask for. They kept blaming me for not read the fine prints! Do not use this service! Use Afex instead. What you see is what you get. No surprises later.
On Sept 8th, I initiated an online money transfer from my account in US to a recipient in Canada via Xoom.com. The money from my account was debited the same day but the recipient never received the funds even after 2 weeks. After my complaints, they cancelled my transaction saying that I provided the wrong account number for the recipient. I have screenshots and proof of the account numbers from the recipient's bank statement and confirmation from Xoom''s customer service reps that the recipient account number I provided was accurate. Now it is Sept 20, 2010, they have started the refund process and I was told it will take 5 business days.
I also had my Xoom account disabled. I did nothing to violate their terms of service. I am trying to do something about it. I went to the Better Business Bureau (BBB) in San Francisco, which is where Xoom is located, and filed a complaint. I am get a response from the BBB and thought if more of us did this, then at least we can get an answer and maybe our accounts enabled. If you didn't do anything to violate their terms of service, then I think it would be helpful if other did the same thing. The poor people in poor countries depended on me for help every now and then. They are the ones who have suffered economic problems, and I have lost the ability to help them.
I've been using Xoom.com for a while. I had my little problems, but it got worked out. Then they sent me two emails wanting all of this information to upgrade my account. I sent most of it, then they sent me another email saying that I still need one more piece of information. So, I finally sent it. As soon as it was sent, they disabled my account. They didn't tell me, I just couldn't log on. I changed passwords twice to see what happened and could never log back on. I emailed them back twice and finally got a response....it says I violated their TOS and it is final and cannot be repealed.
Payment confirmation screen prompts you to authorize payment but shows no amount. I sent the wrong amount and was charged the transaction fee. The transaction was rejected because I had the wrong exchange rate and again, was charged the transaction fee.
I sent money to be deposited in Mexican bank account but never got there despite Xoom agents telling me the transaction was complete.
The money I "transferred" to my mother in South Africa disappeared. After almost 2 weeks my mother still has not received the money. I am still waiting for Xoom customer service to come back to me with an explanation or follow up. I guess I am going to be out of pocket on this money as I doubt whether either I or my mother will ever see it again!
I was trying to send money with this company to my family in Colombia. For some reason the transfer was cancell. But the money was taking from my credit card. I contact them to ask for a solution, and until now after one week ago, they are not doing anything, and actually they are not answer my emails. the money is urgent for my family and I can not do the transfer again, because the means available to me are not enough. but I could do it if the give me the money back!
