Wilshire Credit Corp

We inquired about getting a title loan on our vehicle. Wilshire Consumer Credit is the company who said that we were approved for $2600. Brian at Wilshire Consumer Credit said that we were approved, for us to go down to the DMV and put Wilshire on as lien holder. Once we did everything he asked us to do, we faxed the documentation, and he turned around and told us we weren't approved. Now, we have this consumer credit as lien holder on our vehicle and they didn't stand by their word. This is the most unheard of episode of dealing with businesses that I think I have experienced yet.

Here, this consumer credit place is now lien holder of our vehicle and that same place didn't give me the title loan that they said had been approved. I want this handled immediately. Businesses should not be able to mislead trusting customers the way that these people did. I, as a customer, don't know the policies. I depended on these people to guide me the right way, not the incorrect. I want them taken off as lien holder and something really needs to be done about these kind of things. These people get paid good money to be deceived and mislead the way they are.

There on the paperwork of our vehicle, they wasted about five or six days of my time. I rushed at their every command and did exactly what they told me to do and they let me do these things as though I'm some kind of fool or like the things I have to accomplish in my life are a joke. I'm furious about what's been done. I want something done to this company. That's not the good faith customers should be treated. The business or daily things that I have to conduct in my everyday life are not a joke. I don't find it humorous in the least bit. I want this addressed, please. I have these things happen to me. It's too much. It's not fair.

This is a mortgage service provider who has victimized homeowners, while they are in the process or trying to re-modify/re-negotiate their loans, by forcing these mortgages into foreclosure. They have misappropriated funds, using these against interest, inflated loan balances, and purchase high risk insurance. When a homeowner has insurance, they are guilty of using abusive, deceptive, unfair and unconscionable acts by force. Not enough room here to list all this company has done. Read the complaints on this site. These complaints ring true to the acts and offenses this company has committed. It has caused emotional, physical, and financial damages.

I am filing this complaint on behalf of my mother. She opened a car title loan account and we shared the loan funds and have been paying back our loan balance. She fell behind on the payments but made an arrangement with Brenda to rectify the situation. Brenda did not uphold her part of the agreement because she had the vehicle repossessed before the set date that my mother was to pay her.

On Monday 06/15, I gave my mother $254 to pay this company and they had informed her that once they received this money, then they would return her car. However, once they received the payment, they told her that she needed to pay an additional $565 to get the car back. Frustrated, my mother agreed to make this payment that following Friday, 06/19, when she received her paycheck. After she paid, she called and talked to Brenda several times and she was told that she needed to submit a bunch of paperwork. My mother had already submitted this paperwork the previous day. Brenda told my mother not to call her anymore and never gave any real explanation as to when my mother could get her car back.

On Monday 06/22, Brenda continued to give excuses and was chronically unavailable to speak with my mother. She would call my mother, then tell her to call her back in 10 minutes, then when she would call back, she would be on a break and unavailable. This happened a total of 15 times throughout this entire process. Brenda was rude and extremely unprofessional throughout this entire process which took over a week to complete when we were told that the car would be returned to us within 48 hours.

As I type, we still do not have the vehicle because Brenda failed to disclose the fact that the company that is holding the vehicle charges a fee for every day the car is held. We now have to pay an additional $435 to get the car back. This now totals almost $1300 that we have to pay, money we do not have in these very difficult economic times. We believe that both of these companies are holding our property hostage just because we had a few late payments that we did everything we could to try and rectify. We also believe that our payments are not being applied to the loan as they should. Our loan balance was $2000 in January 2008 and now in June 2009, our balance is $1756. There is something wrong with that figure and we do not appreciate it at all.

While my husband and I are far better off than many in this mortgage crisis, we have been mistreated by one of our lenders despite being exemplary borrowers. we purchased the house because of a job opportunity in MN for my husband. Already owning one property, we took out what was suppposed to be a bridge loan, a second mortgage thru wilshire that we had plans to refinance before the system took a nosedive. Despite our financial difficulties and eventually renting the property for less than the first mortgage ($1500 loss per month), we have continued to pay on a timely basis. Once we were able to get back on our feet a bit, we started paying down the principal. So not only are we continuing to pay, but we've paid ahead in these terrible circumstances. Our interest rate on this loan is 11.65% which is ridiculous. Despite a combined income of nearly $225k a year, we cannot refinance.

when paying monthly payments, I have paid ahead on principal. I was just notified that they misapplied the entire check to principal instead of covering our mortgage payment. This has occurred at least six times now - they claim that I will experience no 'late payments' or negative reports on my credit but I have. And on top of that it has cost me HOURS of my time. As a busy executive I cannot believe that I have to deal with this yet again and I want some kind of recourse. Clearly I'm in an unenviable position but I have acted responsibly throughout the process and I'm tired of the late fees, time involved and their utter incompetence. Clearly they should appreciate the borrowers who actually pay back their loans. wilshire refuses to refinance the loan. what incentive do they have to do so?! I feel completely screwed by this lender in so many ways.....

Late on house payment would not work out a repayment schedule. Luckly or so I thought I was relocated through my company. The house would have been bought at fair market value. Had a buyer offer the relocation more than what was owed to Wilshire. Wilshire dragged their feet gettin payoff information which was incorrect to find out. When the buyers came for the closing, Wilshire had tacked on over $20K worth of Taxes, fees and penalties which is ludicrous. Course the buyers walked. So we are and have been trying to go with the lesser buyout price from the relocation company via short sale.

All could be good as Wilshire would still get 95% of the loan value minus the fees, but Wilshire will not respond. They never take calls or return calls. At this point after six months of fighting with Wilshrie, all I have to get to Wilshire is a HUD 1. So, I think I am about to get this behind me and the relocation company even though they might be buying the house does not provide HUD 1 statements. They provide Settlement Statements which provide the same information as a HUD 1 but Wilshire will not accept this form. They told me that if they don't get a HUD 1 the house will go into foreclosure. I have talked several times to the relocation company (SIRVA) in regards to getting a HUD but they say they have closed on an unmentionable amount of homes and have NEVER had to supply or had problem providing a Settlement Statement.

So, I am going back and forth at this point trying to get the two companies to talk but, SIRVA can never get ahold of Wilshire and Wilshire will never and I mean never return any calls. I just can't believe this is happening to me. The house is basically sold but Wilshire wont allow it. I am at my wits end and don't know what to do at this point. I hope that there is a class action law suit going on with Wilshire because I will definitely tell my story. This is a scam if I have ever seen one. House goes up for auction July 21 if the short sale doesn't happen soon. From my experience with Wilshire I see it going into foreclosure.