Western Union

I am writing to receive reimbursement for a lost money order and $30 paid to Western Union to research and replace said money order. I purchased a Western Union money order in the amount of $430 on either 1/7/12, 1/14/12, or 1/21/12. The money order was purchased from Jennifer of Money Mart at 36 Eastmont Mall, Oakland, California, 94605-2425, tel # (510) 562-8804. I went back to the Money Mart to track and receive reimbursement for the money order without any success. My mailing address at the of purchase of the money order was ** Oakland, California 94605. My new address is ** Oakland, California 94606.

On February 5, 2012, I submitted a money order research form along with a money order in the amount of $30 to Western Union Financial as instructed. On February 10, 2012, I received verification of receipt by way of certified receipt no: ** from the United States Post office stating that Western Union Financial Services, Inc., P.O. Box 7030, Englewood, Colorado 80155-7030 did in fact receive the research form and money order. I have waited beyond the six to eight week time period for the research and have not received any answer by either mail or telephone. I have telephoned Western Union at (800) 325-6000 and (800) 999-9660 and have been disconnected from the call each time.

This type of customer service is absolutely unacceptable. I have lost close to $500 through Western Union and I want to be reimbursed for it. Up until this point, Western Union was highly recognized for its reliability in money transfer. Your assistance in resolving this matter immediately is highly appreciated.

On April 11th, I deposited $20 to my prepaid MasterCard from my checking account. After I hit submit, it indicated it would take 7 to 10 days to process, so I tried to cancel but could not, so I let it be. On April 16th, it was taken out of my bank account, but still not put on my card. A week after I did the deposit, I noticed it was still not on the card, so I called. They told me it won't be put on until 10 days after the 11th and that it was business days. I was told the money would be on the card on the 25th. Well, the money is not on the card and now I am being told that they can't find where they took it out of my bank. I just want my money and I will use all of it and close the card. All they are doing is giving me the runaround. I don't have money to throw away.

I sent $1150 to my husband's assistant for his travel back to the States. The person went to pick up the money (money was sent on Friday, person tried to pick it up Monday due to the weekend). The money was already given to someone else. We tried to convince Western Union it was not the person who picked it up but they said it was - money down the drain. It happened again but the sender (friend of husband) sent it directly to my husband (sent on a Friday, too late to pick up, he went Monday to get it). The same thing happened again. Now, husband is stuck in Africa with no way of coming home. Someone in that ** office is scamming the people and it really needs to be looked into.

I did send money from this agency number 251392 on 04/04/2012, which was to be put on the mobile phone in Kenya. They did not send it and after talking to them on phone on 4/04/12 and 5/04/12, I asked for a refund. I went to the shop and the man refused to talk to me and told the lady at reception not to talk to me as well. They still have my money and don't know what to do to get it. All I know is they did that to one of my friends and he never got his money. So for me, no more Western Union. Can you tell them to give me my money? That's all.

I was in Nairobi at Cooperative Bank of Kenya where I sent money by Western Union to UK bearing MTCN ** on 06 February 2012 and up to now, the receiver has been denied to collect the money claiming that the details cannot be found and that it is out of date! Imagine this was my online school fees for my education.

My parents were scammed out of $31,000 through the so called Western Union grandparents' scam. Someone pretending to be their grandson called on the phone saying he was in trouble and in jail and also got into a car accident. This scam went on for 4 days not telling daughters about it because the pretend grandson said to please don't say anything to mom and dad that I will tell them when I get out of jail. The caller ID had a lawyers' association name "Hewlitt Association" and the car repair place was also on caller ID by "Body Shop Digital".

This was done so great, they really believed it. The scammers told my parents so many details that I have to say. They are really good at what they do. But Western Union should definitely be responsible for this. I think Western Union should really be shut down to many incidents like this happen way too much. Western Union should be investigated!

On 3-16-12 between 11:00 and 11:30 a.m, my best friend went into the RiteAid store on Social St. Woonsocket, RI to pay my mortgage via Western Union. I broke my leg and it was difficult to get around so my friend was running into the store to pay a bill for me. My friend went to the Western Union counter and was greeted by the assistant manager, **. She asked him for the correct form to pay my bill. He stated that he didn't know which form. He asked, "What kind of a bill?" She replied, "Mortgage." Then he stated that it was ridiculous to pay a mortgage via Western Union. I'd be better off to have it taken directly out of my bank account. He continued asking my friend questions as to why anyone would be so stupid to do that. My friend grabbed one of each forms hoping one would be the right one. She came to the car and gave me the forms.

After completing the proper form, my friend went back into the store to finally have the bill paid. Again, she met up with the store manager who told her that he'd be right with her. He left her presence, went and spoke to the exterminator. Then he went and signed for a delivery, then seemed to be following a customer. Then he chatted with a few other people he seemed to know. When he finally returned to my friend, he continued in his queries, asking why I would pay to wire my payment. My friend answered him telling him that I don't do direct withdrawals because I have had companies take out more than I owed. Besides, it is a personal preference.

He then stated to my friend, "Your friend is full of ** and she's lying to you!" My friend was deeply offended and insulted by this assistant manager's disrespectful and rude comments! While my friend was waiting for ** to put my information in the machine, a woman came in to the store, dressed up as a Leprechaun. She asked for the newspaper. He told that customer to go online rather than buy a paper. After this woman made her purchase and left the store, he made more rude comments about that customer. ** said in front of my friend, "She calls herself a teacher? She makes one fat and ugly Leprechaun." For my friend to hear a manager talk like that was extremely offensive, which I totally agree with. That is my purpose of complaining. I called the RiteAid store to inquire the manager's name. I first spoke with a woman who put me on hold. Then a man answered the phone. I asked him if he was the man who was at the Western Union counter. He said yes. I asked what his name was and he replied, "**. I'm the assistant manager."

When I asked him his last name, he was reluctant and asked me why. Then I mentioned his offensive replies to my friend. ** denied everything that my friend had told me. I then asked him, "So, you're saying my friend is a liar?" He responded, "Yes!" Oh and another thing, he never was successful after 30 long minutes of waiting. My mortgage payment was not wired. So we drove to Super Stop & Shop. They had no trouble and the transaction was completed in less than 5 minutes in a pleasant respectful manner, costing me $12.99. I expected to be contacted in a reasonable time frame. I hope that you act upon this information and research your employees misbehavior. Not everyone is a moron as this man seems to think. I am appalled at his disrespect. This is the sort of employee that will one day bring on lawsuits to your business. I also want to inform you that I am writing an editorial in our local news paper to enlighten the community of this offensive event and warn customers. Thank you for your time.

I needed copies of transactions where money was sent to a person. I called Western Union for the past 4 months, trying to get this information. And I have talked to over fifty different people who were telling me all different this that it was sent to me and they can't find it. I need this information for my court case; it's very crucial.

A card was sent to me in the mail which I did not authorize nor apply for. I immediately called to cancel the account. Western Union representative told me that they would freeze the account to investigate but could not close it for a couple days; I would have to call back to do that. I called back approximately 5 days later to close the account. The representative assured me that the account was closed. I asked for a document in writing that states the account had been closed. She replied that they "don't do that." I pressed for something in writing, and she finally agreed to have her supervisor email me a statement. I asked for her name and phone number to follow up with, in the event that I do not receive the email.

I let about a week or so go by, and I did not receive an email. I called back; it's a fake number. I called through the automated system and got another representative who let me know the account had never been closed. Again, I was assured it was being closed this time. I again asked for a document that states that the account was closed, and I received the same response that Western Union does not provide that type of documentation. I asked for a supervisor.

I spoke with Steve who confirmed Western Union does not provide this type of documentation. He also added that the last call that I made to close the account was not even documented! Had I not followed up, the account would have remained open. Western Union is a shady, unprofessional company and will never receive any business from me or anyone in my network.

On Nov. 19, 2011, I sent money to a company. I realized they had already closed, so I called back and canceled. Mind you, I have been a loyal customer for about 5 years. I still have the canceled MTCN in my email. Ever since the day funds were not returned, they have given me the run around. Being that they are somewhere else, all employees completely disregard you. They don't pay any attention to your account or notes in it and have given false info for months. I'm am exhausted with them and would just like to take further action. I have taken so many ID numbers and have so many names for supervisors as well as regular employees they are full of **.

I have been trying to send money online for a fee of $5.00 as opposed to having to pay a fee of $19.00 by contacting a representative on the telephone. I have a Western Union account online, but when I click on send money the computer prompts me to enter a code. And when I click on the button to get the code, then the computer tells me it can't verify who I am. Therefore, it prompts me to call an agent in order for them to verify who I am.

When I call an agent to send the money, there isn't a problem for them to verify who I am. And when I ask them about this issue, each representative have told me that the next time I send money the computer should recognize my name and allow me to send the money myself online as opposed to having to call the agent, which would also allow me to pay a cheaper price, as to the full price (like I mentioned earlier on). But this is not true. Each time I do this I have the same problem all over again.

And when I call them to complain and ask to speak to a manager, they ask me what the problem is and I've been on hold for long periods of time waiting for a manager, who has never appeared on the telephone. Under Western Union's compliant section there is no number for the State of California. I have also called them and requested the number for consumer affairs to see if in fact that they would give it to me, even though I know I can look up the number as well as web address of consumer affairs department. They gave me 1-877-989-3268. When I called this number it was Western Union's number.

I am very angry at the fact that I have to keep calling Western Union as opposed to doing it online. For one, by filling out the form on line, it is much quicker, and I don't have to sit and wait for a representative to answer my call. Second, by filling out the form on line it allows me to only pay a fee of $5.00 to send money as opposed to having to pay a fee of $19.00 because I talked with an agent.

I sent money to a destination that I had been sending to for the past seven years. Someone who was not the receiver was allowed to pick up the money. I do not know but the police were called to the location and I called Western Union immediately to tell them what happened. I was told that they would investigate. When I called about it yesterday, I was told that it had already been sent again. I called the party I sent it to and told them to go pick it up. Surprise! It wasn't there!

So, I called them again to ask what the deal was and was told this time that the investigation was still pending. I am in the process of securing an attorney for these reasons: this was not negligence on my part; I have been lied to and the lie resulted in the cost of gasoline; I was talked down to by a snotty operator named Rhonda; there is no need for this delay and there is nothing left to investigate on my part. Why make me wait for my money when the problem is within their company?

I will let everyone I know hear about my experience. Do not trust sending Western Union to anyone. Their system is not secure and someone else can pick up money that does not have their name on it.

I filled one of these out and still received no response to email.

I paid my phone bill at 11PM on the dot. The automated service said to wait 2 hours, so I waited. As time goes by, I go back to Western Union on El Camino to see why my phone wasn't turned on, after I just paid my bill in cash, with the receipt in hand from payment. The employees laughed and giggled, but I have a mother fighting cancer, that I have to keep tabs to, when I'm not around. My phone wasn't on, until several hours later. Excessive force was used, and caused me a great deal of excruciating mental and physical pain.

I have a witness. I tried to buy a prepaid card, and was refused service. I purchased insurance online, with General/Legacy insurance, and never received my insurance proof of purchase document online to my email, as stated by the insurance agent. I'm being put to the risk of being harassed by police officers, due to lack of driving information needed, to operate a moving vehicle by law. These violations of my constitutional rights, caused me to relapse in good faith. I want respect.

I received a letter from western union that was dated June 15, 2010, concerning unclaim Property from August 24, 2002. I sent in the bottom half of the information with a copy of my personal ID, and a copy of a credit card. Until this day I have never received my money which was $300.00. I began calling them April 2011( 43 times), I have emailed duedil@westernunion (the address is provide at the bottom half of the letter on may 6 and 7 2011. No responses. I gave them notice that I would be charging them $25.00 per day for holding on to my money, still no response. I call fax their correspondence desk 3 weeks okay, I receive no answer.

I believe, the best thing to do is to sue them because it becomes a business (company), that acts like this should not be any business. This company feels it does not have to answer to anyone.

I received a letter, dated 2-15-11, in official looking envelope, from Western Union stating that I was listed on unclaimed. It has a list, for money that was due to me in the amount of $150.00, which was transacted back in July, 2005. I was not told where the transaction was from, or who sent it.

I sent a completed form back to Western Union, with the copy of my driver's license, which they requested, so that they can verify my identity and process the claim. It's now September 16th and after several phone contacts, they seemed to have known the verification of said claim.

I try to send money to Brazil by western union, they asked for my social security number. They called me later, they said I am not available to send. But they still have my money. They took a 150 dollar from my wife account number. Now they want to give back in 12 hours, but I need to pay bills today. The people answer the phone on western union was nest with me. I need help on that please. Thanks.

On 5/5/2011, I paid Western Union $3.95 to transfer $950.00 to a NetSpend debit account. That money was never received, control no. **. It was sent to the account of Malaki **, my nephew.

On 5/6/2011, I sent $950.00 to the same NetSpend account. The money was deposited, but when I checked the account I saw that $950.00 was missing from that account. I called NetSpend and Western Union to inquire about the missing money. When I checked the account again, $950.00 more was missing from it. I called both NetSpend and Western Union about this. Western Union said that NetSpend had the money. When I spoke to NetSpend, NetSpend said that Western Union had the money.

I am out of $1900.00 and $2699.50, which is in the account and cannot be used because access is denied. I would like to get back $4,700.00 and $19.75 for the transaction fee that I paid. I did no default on any contract. It was Western Union and NetSpend that defaulted.

Someone hacked into an acquaintance of mines computer and posing as them, contacted me through Facebook saying that they were stranded in London as they were robbed at the hotel they were staying and needed money to settle their bill. An hour after I sent $850, I learned that my friends computer had been hacked into.

After filing a full report with Western Union, I was told there is nothing they could do, even though the person who collected the money is on video and that I should file a report with the police and did so. The person I sent the money yesterday apparently doesn't know that I am aware that he is not who he says he is and emailed me a little while asking for more money. Neither the police or Western Union seemed interested in arranging to have this person at least identified when he tries to collect money from me again.

Was told by one of the people that I had to call to report a scam. Said I need to fill one out on them. Also these are all the numbers I had to call; 888-495-850, 800-251-758, 888-766-0008, 888-397-3742, 800-680-7289, 713-884-3131.

Basic recovery program got 1,346.00 of my money. Told me i was approved for a $10,000.00 loan but had to pay three months ahead plus insurance. And that I need to send the Western Union to Canada, so I did. When I called Monday at 888-299-3064, phone has been cut off.

In attempting to send a wire transfer online, I was again put through a "security check" where they "verify" my identity by checking my phone # against the billing address I provided.

I do not understand why all of a sudden I have this verification step, or how can I get a different or additional verification. I explained that my phone # is my cell and is the only # I have listed in my name and at my billing address, which happens to be on my license and everything. I do not have time during the day to get to a store. I also questioned what could an individual do if they have a cell # that could have belonged to someone else (with the recycling of phone #s you have no idea who could have had your # before) and the 3rd party check process still reflects any of the people that may have had the # previously.

There has to be a way an individual can provide additional information for verification especially in cases such as that. The customer service rep said they can't and there's nothing they can do. I requested to be transferred to a manager to make a formal complaint about not just this transaction but that this continues to be an issue and there needs to be something done about this, so it is not a continuing problem going forward. I was transferred to a supervisor, and I explained that I wanted to make a complaint and requested a copy of what she submits mailed to my address.

She said she can't mail me a copy of my own complaint. I said I need it because I want to ensure it's accuracy and want to ensure it is filed. She got quiet, I said hello a few times, she quietly stated just a moment, then the line was completely silent for over 7 minutes. This call lasted for over 40 minutes of which 1/2 was time I was on hold, however I was never asked if I would mind holding. Then when I was complaining to the silence, I was transferred to a recording, again without my permission let alone announcing they were even transferring me or putting me on hold, where no one picked up and I ended the call.

I expect this issue to be looked into, request they either enhance this verification process to assist customers in completing transactions, and I request the manager be either reprimanded or demoted for poor quality service and inability to address the call or situation. She was totally incompetent and should not be the last assistance or escalated assistance provided in these situations. Additionally, I expect my account to either be released for this flag or have an additional measurement so I can complete transactions since it is not possible for me to get to an agent location during business hours. Or be allowed to process my transaction over the phone with an agent for free due to the inconvenience.

Last Saturday morning, the morning of Sept 4, I decided to send funds to my wife via Western Union online services. I live and work in South Korea but am an American citizen with my banking out of Etrade Financial via New York Bank. I decided to transfer funds via my debit card thru Western Union to my wife who is presently in the Philippine Islands. I filled out the requested online forms using my old address in the US where my son has been staying and used my ATM Debit card to transfer funds.

Everything went smoothly until the end when they asked me to call their office and confirm my transaction. I disclosed to them that I was working in South Korea but had banking in the US because I'm on temporary assignment here. They at that time canceled my transaction telling me that I must go to their local Western Union here in Korea and send the funds. The problem Is that all their Western Union offices are closed on Saturday and Sunday here in Korea.

Second problem is that the funds that I was going to send, they put an automatic hold on the funds and I was no longer able to withdraw the funds from my account. What has bothered me is that they were so quick to put a hold on my funds and now its been 3 days and they still are not available to me. I just don't understand how they can have the advanced technology to hold my funds but yet when they canceled my transaction they don't have the ability to unfreeze my funds for several days?

Now, they have me stuck between them and my bank and none will admit that its their fault or even that it is their problem. The funds were to be sent to my wife and daughter to make sure that they would have sufficient funds for their upcoming travel to meet me here in Korea. The sad thing is that they have frozen those funds and now my wife cannot even use her ATM to make a withdrawal of the funds. This all angered me because I had several options available to use which would have included having my wife wait until she was in a more developed area such as Cebu City and make a withdrawal using the same bank card. I chose to send funds to her early so that my family would be safe and have the necessary funds for their few more days of stay in the Philippines.

Instead, they never did receive any funds until this day and I still have no way to send the funds to them. Now out of fairness, I did send an email off to one of the people in the Etrade Financial and ask them to unfreeze the funds but it will take them time to accomplish this. Why and how can a company like Western Union do this kind of thing and just tell me, "Well, sorry sir. It will automatically drop off in 24 hrs." But it didn't. What can we do to make sure this doesn't happen to others in the future?

Most people use companies like Western Union for emergencies and what if this had been a life threatening emergency? Maybe having money for food to eat for your child is not life threatening but It does cause some distress. But in all of this, they did not ask if the situation was life threatening and seems could care less what the circumstances were.

My Ex-husband sent me $125.00 through Western Union to buy my kids school clothes but he put it under ***, my married name and I don't have ID in *** so I asked my ex-husband, Eddie, to resend it under my new husband's name. Now Western Union will not give me my children's money without sending them a photo copy of my husbands ID because the name is on some government list? That is a popular name and I know that you can pick up money with no ID if they have a code word. So I asked my ex-husband to resend his money to me and they will not refund his money until he faxes them a request for refund. Meanwhile school started today and my children didn't have their school clothes. Can you please have Western Union give us our money with no more problems?

I tried to send my daughter in NC money via Western Union. I filled out my paper work with her as the receiver and me as the sender. Food Lion employee entered it backwards in the computer so my daughter never got the money. I did get my money back but both companies refuse to refund the money in minute's fee.

I wired $1,600 to a friend in London, England on 3/9/2010. The money was collected by a man without the proper identification. (And who is still contacting me for more money).

My total expense was $1,600, plus $103 in fees. Western Union violated at least two parts of its contract printed on the back of the receipt. Specifically, the money will not be released without proper identification. Secondly, there is a dispute clause referencing the National Arbitration Forum, which is either non-existent or no longer doing business with Western Union.

I was refused a refund of US $18.50 according to agent, Daniel, at Mexico City while processing a refund for US $1000 money transfer. I made a money transfer online for US $1000 from US to Sierra Leone to solve an emergency on Friday, 12th February, at around 8:00 am. The first recipient was denied the right to collect the funds at three Western Union locations in Sierra Leone for a new ID policy in Sierra Leone. I called customer service to change the name, but they refused to do so because the phone numbers used during the transaction are different from my current phone numbers. I explained why and ask them to verify using any other means, but those phone numbers are not available anymore.

I made sure I updated my profile with the latest phone numbers, but no one could listen to that. I spoke to Adrian, Henry, Israel, Maria, Frank, Clark, Philippines, Tony, and Daniel from Mexico City center. Half of the agents above are supervisors at their respective centers. I told them this is an emergency and I have been a customer for over two years transferring money to my family in Sierra Leone online, but still no way. Since they refused to pay in Sierra Leone and also refuse to make a name change, I requested a money transfer reversal to get my full refund. The agent that processed my refund told me I will not get the fees back and it will take 3 to 5 business days to get my refund. If this is what I deserve for being a customer for over 2 years and has made transfers well over US $10,000, please help. I need my total refund of US $1018.50 in my account within the next 72 hours or else I will pursue the matter legally for inconvenience to me and family and a breach of contract on the part of Western Union.

The money was transferred to take care of a sick family member in the hospital whose illness cannot be treated unless the money is paid. He could die by the time I receive the refund to process another transfer.

When is the FTC or any attorney general going to go after WESTERN UNION? They are the worst and used by every Nigerian scam.

Despite making the required payment on the 15th through Western Union, our bank records show as of the 16th that the amount has not been presented to our bank for credit to our mortgage payment.

What this demonstrates is that despite the immediacy of a Western Union payment, when it is made on the last day of a grace period, Western Union and Ocwen have colluded to ensure that Ocwen can collect a late fee, thus trimming a full day off the loan's legally-defined grace period.

i asked them to pay some money to a Mr Mohammed Massin, who leaves at obanikoro/Palm Grove Lagos in Nigeria some money and i was charged for their services which i paid. the reciever did not recieve the money because of one complain r the other. Finally it was discovered that they control number given to me was not the same as the one in their computer in Nigeria. Then i got frustrated and requested for a full return of my money including the service charge because i can't pay for a service that was not delivered. they are refusing to refund back the mney i paid for their services, saying that they have paid a Nigerian Bank the money. pls i want justice i don't know why i should pay for a service that i did not consume.

I was at Safeway on 185th in Hillsboro, OR trying to send money to China. This was at 4:30 to 5 pm on July 13, 2009. The assistant's name I think was **. I was verbally abused and was eventually refused to do my intended money transfer. She sent me home to get my Social Security card and I did. She still refused to do the money transfer since it said on the SS card that it was not valid for employment. This is outrageous! You do not need to be employed to transfer money. I hereby request an apology from Western Union and from this assistant. I believe that this is racial discrimination and will request further investigation of this case. I was distressed and was not able to transfer money to my sister that day as her wedding present.

On June 10th, 2009, I sent a money in minutes transfer to my boyfriend Ruben ** in Allentown, PA. When he went to pick up the money, they told him that it had already been picked up. I called the customer service department the same day and asked where the money was released and they told me they released the money to a man with the same name in Brooklyn, NY. Western Union told me they will have an investigation done and I should hear from them in 10 business days. It has been almost a month and I have not heard a single word from them. I called today, July 6th, 2009, and asked about the investigation. It had been closed without me being notified about the results.

Western Union believes they are correct because the person had the same name. Now, this is the most ridiculous reasoning I have ever heard. What is the purpose of a form with so much information being sought? They don't use this information. They tell me anyone with the same name in 50 states could have picked up that money. Now, how scary and alarming is that to hear from a customer service rep? This supervisor, who now seems to not exist, promised that I would get my refund. Now, my phone call from this morning is nowhere in the computer notes when I called and they refused in giving me a refund. It's not fair that my money was just given away to someone else when I specifically asked for the money to go to Allentown, PA and they decided Brooklyn, NY was a better place.

My boyfriend needed that money for medication and I had to resend the money through MoneyGram. I am unemployed at the moment and this is a hardship for me to have to take out money where I don't have it. It's so frustrating that everyone in customer service just shrugs you off and doesn't want to hear your complaint. The defense of the same name is lame.

On 11/29/08 I sent $150 dollares to Colombia by Wester Union office, Martin County Florida. The transaction # was MTCN 2428900789, this office did not send the money, because the money was not paid to receiver. I called to Wester Union, more than 20 times and the last time they told me that they can not to do nothing in this matter. For this reason I am asking for your help,I can not loss my money, at this moment I am unployment and I and senior. Again, my thanks for your collaboration.

I have economical problems I need that Wester Union return my money. I need the money for live, beacuse I am unployment.

I have been recieving harassing e mails from Western Union. A formal complaint of 400 were filed with 4 f year period. I recieved emails indicating I had won the lottery and as to send cy check this party has asked for a fee $400.oo or less. In every complaint filed I felt I sophuld have been protected from a party whixch is inviolation of my civil rights and I wie this person nor my time or moneys they are claiming a debt they owe and not my problem. I have had to retain numberous attornies outside of the United states and request a relocation for housing because nothing was done to stop the harassment and where I reside in Indianapolis Indiana the numberous complaints filed as I shoped in Walmarts or any other local store. I am also the subject of tenant harassment. Chris J sent me a email noted a swiftcardpatment.westernunion.com. I have filed the necessary charge for a warrent for this person arrest as I seek as remedy that this person face imprisonment of 50 years or nore.

I was making a payment through their system in the amount of $449.00. The initial automated system told me that my payment amount would be $25.00 (which is already a rip off) and when I finally was about to complete the transaction with a live operator, was told that the fee was $29.00. I went back later through the automated preamble and once again it says the payment for sending $449.00 would be $25.00. They were unhelpful and denied repeatedly that there was every a difference in the amount from the live person vs. the automated service.

The transaction cost more than advertised.

On 9/23/08 I did a money transfer via telephone to a relative the amount was $100.00 with a $19.00 service charge the total was $119.00. I called Western Union and I spoke to one operator who toook all the information eg my name, receivers name, amount of transfer etc. I used my Wells Fargo Debit Card for the transaction. After giving this 1st operator my information he gave me a MTCN#.

Then he said he had to transfer me to the 'Validation Department' I said ok. After being transferred to the 'Validation Department' they asked me the same questions the 1st operator did, and then the 2nd operator gave me another MTCN#. I told her I had already been given a MTCN# and then she said ok. And then she put me on hold for about 10-15 minutes. She came back on the line and said there was an error and she had deleted the 1st MTCN# I said are you sure because I don't want any problems with this transfer. She said everything was ok. She then said the money transfer was ready to be picked up by the receiver, and we hung up.

I then went online to my bank Wells Fargo, and I saw (2) debits for the $119.00 I then knew there was a problem. Sure enough they had debited my account using both MTCN#'s. She did not delete the error.

Western Union did delete the Incorrect MTCN# and told me it could be 3-5 days for my account to be credited the double debit. I said can't you call my back they said no. They also Wells Fargo doesn't take faxes. I called Wells Fargo and they said they have special line for Merchant's to call and they also said they take faxes. I called Western Union back, and they said they don't call the banks. And they also said they would'nt fax the information. If they had done this the error would have corrected the same day. This happened on 9/23/08 my account was not credited for the $119.00 until 9/26/08. And this also caused my account to be overdrawn.

$$$ was wired to me using an AZ address while I was traveling for 6 weeks by car to Boston. Western Union doesn't seem to care that they have greatly inconvenienced me and wasted a lot of my time and money by falsely telling me that I could pick up wired funds in over seven different locations in States between AZ and MA. Their automated 800 phone # system is based on caller ID and falsely tells a receiver of funds that they can pick up $$$ at any WU location closest to where the call was made. In fact, when $$$ is wired to an AZ resident, I later learned that it must be picked up in AZ and no where else unless the sender initiates a change.

WU has a negligently designed phone system that wastes a consumer's time and costs him money by needlessly and falsely sending a receiver on wild goose chases only to told by the non AZ WU/Agent location that the $$$ can only be picked up in AZ.. If we Americans landed on the moon in the summer of 1969, then surely Western Union can program their computers to refrain from falsely telling receiver of funds that they can pick up funds at locations where they cannot pick up such funds. I was grossly misinformed and lied to causing me loss of money and time. WU seems to say they has no responsibility to tell the truth in order to protect a receiver from wasting his time. They seem to have an attitude that they have no responsibility to treat a receiver of funds with any respect at all.

I paid parking fees, drove all over various cities, wated money on gasoline driving to various Western Union locations all based on what they claimed was true- - - -if this is happening to me, certainly it must be happening to others. My vacation was miserably disturbed, my wife was upset and this all could have been avaoided if Western Union would have told the truth.

I intended to send money online by website and after I completed the transaction the system prompted to call 877.... I called and after a series of questions they notified that they will cancel yhe transaction but my debit card was charged anyway in a matter of seconds. The money was to resolve an emergency but the told me I had to wait 24-72 to get it in my account. I called a second time to ask for explanation about the cancellation but it was refused alleging I didn't met qualifications

Money not available. Family emergency don't covered.

A western union money transfer failed in a transaction that was then posted to my pre-paid WESTERN UNION Debit/Visa card, to which no refund has been returned. Although the transaction did not go through, I should receive a refund of my own money.

Western Union took $445.99 dollars of my money. I put it on their pre-paid card, and it has not been returned within 72 hours as they claimed. I have my total savings on this card. I can't buy groceries or pay my bills since this occurred. I've lost sleep worrying about how I'm going to get my money back. I believe Ms. Gold should be sued for no less than $5 Billion dollars--then she will think about taking people's money.

I wanted to send a money transfer to a friend in Colombia..They took all my information and money from my credit card. Then, after it was completed, they said they need additional information and to call them. After giving them more information they turned down the transfer but kept my money. If further authorization is needed they should tell you before that they keep your money. This is criminal.

I attempted to send money to the Philippines via Western Union on line. After several attempts at completing the form required, the form returned to the beginning of the process; never allow me to complete it. There are two options; an instant delivery and an economy delivery requiring three days and the recipient’s bank account information.

I obtained this from the hotel at which I attempted to make the reservation/payment. I was informed in a curt and cold manner by the operator that the economy form was no longer available to the Philippines. When I stated the offer had not been removed from the website I was informed the company no longer offered the economy deposit of funds.