Complain about a product or service

Wells Fargo

woni of san diego, CA June 21, 2009

I opened an investment account and purchased mutual funds. I was told the funds were 100% safe. My Broker said "the world would have to come to an end for my investment to lose money". My broker was told I had zero tolerance for loss. After 9-11-01 the Investment began losing. I called the same day insisting that my money be moved. She refused saying I had to wait because it would recover in a few days. I insisted, she refused until 2-3 days later after 20,000 was lost.

Even after finally removing my money from the funds, she later refused to close my account after I requested it be closed. Without my knowledge, I was receiving statements at my old address after I moved to another state. My account was not closed until 11-2-06 after I insisted once again. A Wells Fargo Rep Said the account was reopened with interest was paid. I don't think it was ever closed. There would have been no interest if the account was closed as requested.

Donald of Pomona, CA June 20, 2009

I have been mailed by collection agency West asset management, and was not notified by the bank of any problem... I was at the total of 85 in the bank, and now, they have turned my account over to collections for a 74 because I am now not solvent in cash

Kittigan of South San Francisco, CA June 17, 2009

The Teller did an error on the check and they said that it's not the teller or the bank fault. What kind of the bank representative is that. I called and talk to customer service to fix it, but they won't because they said it's nobody fault and mistake happened. UN-Beleivable....

Kimberly of Lithonia, GA June 1, 2009

I have made monthly payments for a vehicle with Wells Fargo since February 2006. I was just notified in January of 2009 I missed a payment back in 2008. When I provided my proof of no missed payments in 2008, I was then told the missed payment was in 2007. I asked for a record of proof of payment and the print out is not indicating the missed payment was back in 2006.

At this time, I am unable to locate my bank statements for 2006. Everyday I receive harassing phone calls wanting me to pay this additional payment of (613.00) which I believe is not correct. One day I was on the phone with several operators for well over an hour trying to get someone to talk with me and finally an operator by the of Kevin hung up on me when I kept asking him questions. Wells Fargo may attempt to repo the vehicle for this missed payment in 2006.

Linda of Arlington, TX June 12, 2009

The post office in error returned my credit card statement. No one from Wells Fargo contacted me. I noticed that I hadn't received my statement so I went ahead and made an online payment. The next month of course I still did not receive a statement. When I called to find out why I hadn't received my statement they said that the statement had been returned so they turned off the mail option but didn't contact me. I asked the girl if some of the late charges assessed during this period could be removed and she indicated no. I also spoke with a supervisor and she also said no.80 dollars for two late fees and of course it isn't their fault. I should have known that the post office had returned my statement in error. They are not willing to work with their customers. I would not recommend any type of dealings with Wells Fargo.

mrs. of Birmingham, AL June 2, 2009

My husband got cut back and we were behind on payments. We payed as much as possible wells fargo called us 35 times between my husband cell phone and mine everyday until we mayed our next payment. When the personal representatives went home they put the number on autopilot with the computer that mayed continuous calls. They even called on Sundays (every sunday even at church and late nights up to 10:00p.m.) I make payments put the fees and insurance eat up all the money in which they charge 350 more than my normal payment. I am drowned in fees until i cant keep up.

I ask the representative to stop calling my phone all day. They stated it was going to continue until i made another payment. That means everyday of my life my phone will continue to ring. I finally got tired oneday and told them to come get the car they said they dont do that. I told them i would drop it off at the dealership. They told me not to. I cant believe obama is giving our money to them and they arent helping us.

They dont even have a loan modification program so it dont even matter if you cant make the payments> I pay 1210 a month now they charge me 1565. thats crazy and they want refiance! Im tired and fed up and i feel like I am set up for failure with this company like many others. I started taking anti-depressent medication. God bless america because right now many need it

Gail of Jerome, ID June 2, 2009

On 03/18/09 I utilized the online schedule payment feature. I distributed an extra 200 I would have upon direct deposit on 03/20. The feature clearly states that it takes two days to process the request. Being that I was scheduling the payments after 5PM on 3/18 (Wednesday) and my check would be deposited at midnight on 3/19, I should have been covered because two business days would have place the debit on 3/23.

That was not the case, Wells Fargo processed my payments that day incurring 13 overdraft fees at 35 piece. Contacts made to a 800 number, local branch manager, district manager and regional vice president requesting reimbursement and written policies for their fee assessment have all been denied. Currently I am out over 455, less the 120 that an immediate call to an 800 netted. Additionally, I am into this problem approximately 10 hours of personal time between calls, letter writing and complaint filing.

Iris of Sawyer, MI June 1, 2009

On May 23, 2009 I published a complaint on the Consumer Affairs website regarding a telephone conversation I had on, 5/22/09, with a representative for the collection dept at Wells Fargo Auto Finance. During that conversation, I had explained that if they call me at my work number I am not able to and will not be calling them back. I told that specific person from Wells Fargo, to not call me at my work number because of this and to take my work number off their list. She then yelled at me saying that my work number was the only number they had. (Wells Fargo also has my husband's cell phone number-who is also on the same account with me). I then gave her our new home number where they can call me. On 5/22/09, I did have my husband call Wells Fargo Auto Finance back to make arrangements for payments, as they did not want to make arrangements with me at the time, unless it was the full amount due.

On 6/1/09 at 9:11 am, I received a voicemail message from at my work. When I Googled the 1-800 number up it states it is a call from "Wells Fargo Auto Finance". Wells Fargo Auto Finance is persistently harassing me even after arrangements to make payments have been made. They were told not to call me at my place of employment, which ws requested on 5/22/09 to have my work number removed from their list.

anna of Berkeley, CA May 30, 2009

I am a long time customer of Wells Fargo. I noticed that I could buy stamps at my ATM. How could I not? A screen comes up and asks if I need postage stamps while the ATM is processing transactions. Before the May 11 2009 increase in postage rates, I decided to buy stamps from Wells Fargo for the very first time as part of a transaction when I was depositing a check. Only when I got home and looked at the stamps and receipt, did I realize that there was a transaction fee. And what a fee! Nine cents per stamp! So, for my purchase of 90 stamps, Wells Fargo netted 8.10 for the transaction. I went back to my bank and tried to return the stamps for a refund. They advised that I had to pursue the issue through the 800 number on the back of my check card. The first person at Customer Service was polite, but advised that yes, there really was a nine-cent a stamp transaction fee and no, I could not return the stamps for a full refund. The main screen offering the selection of buying stamps makes no mention that there is a transaction fee, and the screen soliciting the purchase of stamps during ATM transaction processing does not mention that there is a transaction fee. The screen that offers different amounts of stamps for sale does not mention that there is a transaction fee. Only on the very last screen requesting confirmation of the purchase is there any information that there is a transaction fee. The cost of purchase and the request for confirmation is in big letters and the information that the purchase price includes both the cost of the stamps and a transaction fee is below that in smaller letters. I think the way Wells Fargo markets stamps at its ATMs is deceptive and predatory. I wrote Wells Fargo that changes be made immediately to the screens shown to the customer so that EVERY time there is an offer to sell stamps there is also a prominent statement that there is a service fee for such a purchase. That was in March 2009, no change yet. No surprise there. Very disappointed.

Toi of corona, CA June 1, 2009

Wells fargo will charge you 5 a day, 34 for being overdrawn or if they have to pay your check and another for if they sent it back or paid it. Total of 73 if you cover the fees same day. If you do not the overdraft fee calculates up daily such as 5 a day till you cover it. I had a return check for 10.00 and end up paying over 100 for a 10.00 check.

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