Complain about a product or service

Wells Fargo

sara of aberdeen, SD July 18, 2009

I was employed at wells fargo for about a year. Then they lay me off, next day I come to see that they held my previous payroll deposit which was credited to my account a week and a half earlier before I was laid off. Which overdrew me 225 than I call the banker, she says they are "holding it to see if you were employeed at that time and that if WF can pay it." I said... "umm.. I did work for it, how could you take it out of my account after my work put it in there? I've already wrote checks against it for my bills!" there was nothing she can do and I am still waiting for it to be put back in.

So they lay me off.. and take all the money I had in my account. I used to be a fan of Wells Fargo, but once I get stuff straightened out I am pulling EVERY account out that I had with them. I've heard too many crappy stories about them, I do not trust big corp banks anymore, I am going to a local bank.

crystal of castro valley , CA July 12, 2009

is it legal for wells fargo auto finance to sell my current auto loan to a collection agency when i am up to date on my payments?

Nathaniel of Seattle, WA July 10, 2009

I was merely trying to obtain 50 dollars from my savings account, showing the customary two forms of ID, however since my signature did not match, I was accused of fraud by the two women listed above. I left there feeling assualted by the two tellers.

Dennis of Piqua, OH June 30, 2009

In April 2009 I applied for one of those loan re-modifications that Obama was boasting about. My family is large; my wife and I have 5-children living with us and one grandson. Our yearly income has been reduced to less than 44,000 a year. My wife has been out of work since the middle of January and we fell behind on a couple of payments after all our savings had been depleted.

In April I spent a total of one hour on the phone with a Wells Fargo associate. He took all my income statements, my bills (saw the deficit) and came up with a reduced payment of about 50 per month and I had a total of three months to get caught up and my back fees were wiped clean. In fact he placed me on hold three times to confirm this deal with his supervisor or so he said. He congratulated me on the new modification and told me not to worry and no payment was necessary until July if I made the 847+ payment by the end of the week. It took all my paycheck and more to make this payment but I was relieved to have them work with me. Why would he congratulate me if I was not approved? I fail to see the logic here?

The next month I received a statement saying they were seeking to accelerate the foreclosure process. So I called Wells and talked to another rep and she stated that I had been denied because they could not contact me. I am not sure what that has to do with anything. The gentlemen I spoke to in April made no suggestions that Wells would try to contact me about this loan modification. I received no email, no delivered mail, and no phone message stating such thing. So she suggested I reapply, this time I did it via mail so I had a record and told Wells to no longer contact me via phone since that form of communication was not working.

I am still waiting on the process, and am in the process of contacting a law firm to help me with this situation. This is not the first time I had Wells turn their back on me, and most likely not the last time. With all the bailouts, when does the average Joe see any benefits? Caveat Emptor!

John of San Francisco, CA June 10, 2009

Wells Fargo purposely orders transactions to maximize overdraft fees. Here is a real example: I had a balance of 133.42 at the start of the day 6/6. On 6/5 I had transactions in this order 63.80, 25.00, 32.26, and 8.95. On 6/6 I had one transaction for 62.50. Now on my statement all of these charges from 6/5 and 6/6 were applied to my account on 6/8 then to boot they were applied out of sequence to maximize the overdraft charges.

If the transactions were applied in the order they were made only the last 62.50 charge would have overdrafted bringing my balance to -61.59, but they were in fact ordered in descending order from greatest to smallest so all the small transactions were on the tail end and overdrafted. This caused me to get 3 35 overdrafts instead of just one. Obviously we all are in hard times, but 105 in fees for what should have been just one overdraft is ridiculous! This is not the first time this has happened and I'm sure it won't be the last.

Chris of Coquitlam, BC June 11, 2009

this is not my first time in dealing with this firm that I have been unsatisfied. It seems that they actually try to go out of there way to upset there customers. But since they are not regulated by The FCAC in Ottawa whom I spoke with today nor are they regulated by Financial institution commission with whom I also spoke today Nor does it seem that business practices and consumer protection authority can do anything (although they were very pleasant to speak with and concerned) It seems as though they are basically free to do whatever they please. I have also submitted a complaint to the bbb The details of this specific incident are as follows. May 7th I received a letter from Wells Fargo Auto finance that read as follows: This letter is further to your conversation with our office on May 4th 2009 where you requested a payout for the above noted lease account. In response to your request we can confirm the payout required to pay the above mentioned amount in full is 2061.62 Although your contract was negotiated in Ontario, our records indicate you are now Residing in British Columbia. As such, we have used British Columbiaâ's PST rate of 7% Moreover this payout is valid provided: The payment is received by May 26th 2009, All previous payments or payments currently in process are cleared by your bank. If a payment is returned we retain the right to revise the above mentioned payout balance Upon receipt of this payment we will send a request to discharge our lein within 10 days. Once we have confirmation our lien has been discharged a package will be mailed to you Containing a signed ownership, bill of sale, copy of lease agreement and a paid in full letter. This package will be mailed to you within 30 days of receiving your payment Even though I did not agree with there payout figure as it has been constantly changing. I paid 1061.62 on May 18th and another 1000 on May 23rd to finally be rid of these scammers. Imagine my surprise when I receive an invoice for 252.75 In my mail that I received. June 9th. I called there office today to have this reversed and the original arrangement honoured to no avail. I spoke with there customer service and there payment department and there payment department informs me that this figure is now 281. I have always paid this account on time and I am sure that this same thing is happening to many consumers out there.

I hope that you are interested in doing a report on something like this as miss behavior of any lending institution especially given the events of the last 12-18 months should be a hot topic for many. I know that if you chose to pursue this that that someone out there may be forced to do something about regulating these individuals.

Yes I have a call into my member of parliament as well. I do expect to receive more documentation and many more calls about this issue and I will not let it rest until my voice is heard and I stop them from treating others in this fashion. They are threatening to impact my credit rating. I have had to spend countless hours researching this issue of which I can ill afford as I am working 3 different jobs due to the downturn in the economy. It is hard to put a dollar figure to it but this matter may have cost me thousands of dollars.

Janet of Newton, MA June 29, 2009

Unfair fees -- I am attempting to pay down my son's credit card. Wells Fargo wants 8.00 for an electronic payment, and 12,00 if that payment is made in person with a customer service rep. These fees have got to stop. It's outrageous to be charged for paying a bill before it is due!!!!!!! Furthermore, since I am not the account holder, and the payment is coming from an account which is not in his name, if he attempts to make this payment online through regular mechanisms, he will not be able to do it.

Beatrice of Hampton, NJ June 29, 2009

Wells fargo sent me a letter on Jun 11 2009 that they are increasing my APR the actual APR is high enough 22.90 the new one will be 25.40. I though this was illegal since the last law approved by obama administration. as the letter said either I accept the new APR or call to closed my account. my credit has been good so far. i have not been late with my payments. this is very stressful and upseting.

Darlene of North Port, FL June 23, 2009

Wells Fargo refuses to apply my principal only payments to my principal. They always apply some of it to interest despite my mailing the payment to the address they told me to send it to and I write "PRINCIPAL ONLY PAYMENT" on the check. Because they apply the principal payments partially to interest, my principal is not lowered that amount and I continue to pay interest on that part of the principal.

Yasmine of Wayne, NJ June 27, 2009

I applied for a Credit Card for a loan with Wells Fargo, and was told by the person I spoke with that I was not approved, however, I was approved for a credit card. I told him I was not interested in a credit card. He kept trying to persuade me and agreed. He told me that if I did not use it and only kept it for emergencies that it will improve my credit score. That's what I did. I kept the card for emergencies only.

It is now June 2009, back in May of 2009 I received a letter from Wells Fargo telling me to discard my old credit card and replace it with the new one they sent me in the mail. That's what I did, and that my credit line was increased as well. When I went to go use my Wells Fargo credit card in June 2009, I was told it was shut down to inactivity. I am extremely upset over the fact that 1) I was NOT notified prior to this action being taken. Had I been notified and given a chance to use, I would have. 2) I was specifically told by a representative of Wells Fargo that it would be ok not to use the card and only keep it for emergencies. I was fed false information. 3) I do not feel this was fair in any way! When I requested my credit card to be restored, I was told that another credit report needed to be run ! They had already performed a credit check, and approved me. I do not want another credit check as this will only hurt my credit score ! I want my credit card restored.

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