Complain about a product or service

Washington Mutual Mortgage Refinancing

Washington Mutual • WaMu Bank • WaMu Mortgage • Refinancings • Home Equity Loans • Construction Loans --- News • WaMu Seized, JPMorgan Chase Buys the Remains • WaMu Buys Providian • Class Action Filed

Patricia of Detroit, Michigan MI (01/28/09)
In March of 2008, Ms. M contacted me by phone and asked if a loan modification would help. At the time, I had an adjustible rate mortgage with a payment of 1114.20 a month. It is important to note, the rate had not adjusted. She stated, while the loan is being modified, you do not have to worry about making payments, I accepted. A few weeks later, the Loan Modification papers arriced. I was instructed to sign and send a money order in the amount of 95.00.

When the paper were returned, they showed a payment of 707.09 as of May 1, 2008. Apparently, the time it took to modify the loan, WAMU took upon themselves to report my payments as being late. I have lived in my home for 23 years. I have mortgage it several times. I have never been late or missed a payment since I have owned a home. I am sick and tired of these agencies being allowed to take pen and ink to paper and ruin the lives of families. The incorrect information which appears on my credit report is preventing me from getting rid of this ill-fated loan. The agency that initially set this loan uup, the State of Michigan shut them down. I am now sueing and according to my attorney, whoever purchased the loan will be responsible for compensation. However, until then,WAMU should be taken to task for the families they have caused an hardship.

I applied for a VA Loan and I was ask to have Ms. M to write a statement concerning her comments about the mortgage not needing to be paid durnign the modification process. I contacted WAMU to address the issue, however, Ms. M is no longer employed there. I am a 65 year-old widow. I am not able to go through these stressful situations. I have documents to prove all allegations.

Pete of Lake Charles, LA September 5, 2008

Pete of Lake Charles LA (09/05/08)
In 05 I did a refi with WAMU. They cut and paste the legal description of my other property to my new loan. I've been trying to have it resolved since 6/17/08. Lots of on-hold, transfers, points of contact...Heather, Wes, Sherry, Noe, Loren, Anne.....

The other property is now in forclosure because the sale could not proceed with WAMU having this BOGUS lein.

Melinda of Newport News, VA August 22, 2008

Melinda of Newport News VA (08/22/08)
I had re-fianced last year on my virginia property. Later that year we got a letter in the mail telling us WAMU is our new lender. Then the nightmare began. My husand military and we had orders to a new state. We tried to sale our home but the value was less than our loan amount. Thanks to the economy that allowed people home to appraise more that it should. We rented our home and our tented came on hard times so we contact WAMA.

No one was helpful at all. We had purchased another home in another state. They harrassed us daily with phone calls and even had a women to come to our home with papers that wasn't dress profession nor did she have any information like a business number, contact information on her letter. This was a red flag. We paid what we could but we had another mortgage and we didn't want our renters to be homeless.

To make a long story short they started Fore Closure on the Virginia property on the home July 8, 2008. We request a copy of our promissary note and it had the previous lender. We requested a agreement with WAMU and US. We sent certified mail and even the green card signture card. We even gotten a letter stating we were trying to commit fruad. We couldn't believe this. We sent the law firm that was handling our fore closure that letter we sent to WAMU.

To make a long story short our renter went to the outside court sale and our house wasn't auction when they said. Two weeks later our renters got a note on the door telling them they had to move. I told them don't since WAMU didn't give us proof they even owned the note. I found a article on them from BLOOMBURG that WAMU had gotten property from other banks and then once a customers gets two payments behind they go into foreclosure.

I have disputed the information on my credit report. Our renters are still in our house in Virginia since we haven't gotten anything from WAMU about or the Law Office telling us the home was sold and we sent the so called new owners a letter asking for proof they purchased the home and we gotten nothing. Please do research on WAMU and look into the Article written by BLOOMBERG. WAMU had foreclosed oun properties that they din't even have ownership off!!!

Joi of Kearneysville, WV August 22, 2008

Joi of Kearneysville WV (08/22/08)
In April 2007 we refinanced our home and ended up with Washinton Mutual as our lender. When our 1st payment came due in June, they increased the payment stating taxes and insurance were not included (although all of our paperwork indicates it was), then they increased the payment again stating our escrow was short. This put us at almost 100% of our income being used for our mortgage payment. We had them do a review of the loan and of course they insisted they were right and we were wrong.

We consistently struggled to make our payments hoping and upcoming job promotion would make life a little easier. In October I was laid off by my company causing a huge impact to our finances. I immediately contacted Washington Mutual to advise of the situation and was informed that since my husband is primary on the loan, I could not seek any assistance from the company unless he lost his job.

By December 2007 we exhausted all possible financial means and were not able to make the payment. The only offer of assistance Washington Mutual would make was for us to pay the past due amount in full or make a payment and a half each month. My repeated pleas that if I could afford a payment and a half I would have never fallen behind fell on many a deaf ear.

In February 2008 we started the process to do a loan modification. In April 2008 it was still unassigned and we were getting multiple letters from their attorney regarding foreclosure and a date of auction. I had to get an attorney to send them a letter to get the auction postponed until they completed their work on the modification request.

In April 2008 I was finally able to obtain a full time job and reported my new income to Washington Mutual immediately. Then came the letter stating we were denied for the modification due to insufficient income. As it turns out, they did not include my new salary and I had to start the modification request process all over again! When they finally came back, we had a payment that was even higher regardless of the fact that I am now making significantly less per year (about 20-25k).

They did however do us a huge favor by dropping our interest rate from 10% to a whopping 9.8%...in their exact words we cut you a huge deal on your interest rate. Upon talking to them and our attorney, the only option was to sign or lose the house...so we made the decision to sign. Unfortunately all attempts to work with Washington Mutual since have been a complete waste of time. They clearly stated they will not do another modification, they will not offer any other assistance and they have no intention of utilizing the new bill passed by President Bush even though we are extremely top heavy on our loan. Now, Washington Mutual has put us in the position where our only option is to declare bankruptcy and lose everything we worked so very hard for. What a nightmare!

Paul of Shelby Twp., MI October 1, 2007

Paul of Shelby Twp. MI (10/01/07)
This is the first time i have done anything like this, but I am at the end of my rope. My complaint is about Washington Mutual who holds our home loan. We have been in our house for 9 years now, and when we first moved in we were fine, had good credit and lived comfortably. We refinanced in order to do some home improvement and we were taken advantage of.   Our payment went up 250, and we were told it would go down.  So we refinanced again, and the company WAMU. We got into an ARM loan, and now we are paying.  We tried to work with WAMU, but they refused because we had gotten behind on payments. about a month behind. We had to resort to living off of credit cards to get by, before we knew it we were deep in debt. Again we tried to work with WAMU and they were completely non-understanding and rude. We tired all we could to catch up and never could. Eventually we had to file bankruptcy. We were told by our lawyer that WAMU would let us re-affirm if we wanted to and we could keep them out of the bankruptcy. So we did that, and NOT once did WAMU contact our lawyer about anything. After our bankruptcy was finalized we tried to contact WAMU, and again and again they have treated us like dead beats. We aren't asking that they take away our payments.  We asked for some help to pay the late fees owed and catch up the one month we are behind. The girl in the loss and litigation dept.tells us that they would negotiate our late fees, and then the next guy says NOPE. They have even told us we should be able to make the payments because we should have more money now since we filed bankruptcy. We have caught them in flat out lies on the phone.  Now they almost laughingly scold us on the phone when we call, and they tell us that they may not help us at all. It's disgusting how we are treated.  We work hard for what little we have and are trying to stay out of foreclosure, but they are making it impossible.

We have had to file bankruptcy and now although only one month behind are facing threats of forecolosure. We send in our payment on time well ahead of the due date and they still post it late, even when we paid by phone. They said this is becasue we are a month behind, and we are lucky to have our house. We tried to pay by phone again recently and they refused..so we mailed it and they accepted it...late.

Paul of Riverton, UT April 16, 2007

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |