Wal-Mart MoneyCard

I purchased a Wal-Mart money card in order to have my paychecks directly deposited and be able to have faster, easier access to my funds. This was around November 2011. I didn't have any problems with paying online bills or making online purchases until Feb 2012. At this point, I went online to check my balance and found 2 fraudulent charges from out of the country. Now mind you, they were for odd amounts, around 40 and 20 plus dollars apiece. Still it's my money and I don't care if its 2 dollars, I don't want someone stealing from me. The companies that I received these charges for were not even legitimate companies. Therefore, there was no contact phone number to contact them with.

I was told by a customer service rep, I would receive refund of the monies, which I have yet to receive. I was issued a new card immediately which I had trouble activating. Now today, I check my balance again on the new card. Lo and behold, there was another fraudulent charge in the amount of $21.78 from a limousine service. On the date in question, I did not even use the card and furthermore, limousine services never charge that little for any service! Again, there is no contact phone number and I have a feeling it is out of the country again.

I am beyond frustrated and ready to cancel this card and never get another. The only problem is my paycheck is set to be directly deposited this Friday. I am beyond disgusted with this company and have a mind to never do business with the MoneyCard or the store again!

I have had a Walmart MoneyCard for almost three years. I received a direct deposit on this card every month. Unfortunately, that card was stolen and I had to contact Wal-Mart's customer service to order a new card. The service department lied to me several times about exactly when I would receive this card. It took almost two weeks. Then, when I activated my replacement card, I did not have any funds available in my account for use. I have called them numerous times over the period of two more weeks and I still do not have my funds. Every time I call in, I get informed that the last representative has lied to me about their policies and I am told a completely new policy by a new representative. It has now been a month. I have my replacement card, but I still have no deposit.

On December 1, 2011, I placed a deposit with my Wal-Mart prepaid debit card for some dental work. Due to work and travel constraints, I canceled the application in March of 2012 The clinic cheerfully refunded the deposit of $1000. to my Wal-Mart Money Card, the same card I paid the deposit with. The refund transaction appeared as a credit adjustment, a perfectly normal banking transaction when a refund is issued and posted back against the card the original transaction originated from. Since I used that card for normal day to day expenses and business due to its convenience, imagine my horror when my card was declined and all funds frozen because of a perfectly normal transaction!

I still have no access to my funds and have bills to pay. This is not right. I have sent to Green Dot all supporting documentation of the purchase. What bothers me is if the disputed transaction was frozen, I could deal with that until resolved but no! They froze the whole account. Not very cool. I will wait to see if someone in the RIM call center can now with the correct documentation get access back to over $3K of my funds To the guys in Bentonville, this card has your brand on it and its service reflects on it. If I get this fixed, I will post that to and be fair. But I'm PO'd ever so much!

After seeing the posters and advertisement from Wal-Mart about how it's easier and faster to get your income tax check faster if you have it directly deposited to one of their money cards, I called the center and specifically asked would I be ale to withdraw at least $3000.00 cash immediately. I was told I could only get $400.00 a day from the ATM, but if I went into any bank, the cashier would be able to get the money even if she had to get it in amounts of $400.00 at a time. So I decided to have my refund put on my money card. I have not used this card in months. I do not have a checking account and I am in need of my money fast.

Now, the nightmare begins. My funds were deposited on Feb. 8, 2012. On Saturday, 2/11/12, I went to the money center and they told me the most I could get is $400. On Monday, I went to Cadence Bank. They too told me $400 was the limit. I went home and called the number on the card. I first talked to Rick then went through a series of people and levels I finally made it to management. I didn't get his name and I had been on hold for 50 minutes. After hearing what I had to say, he agreed to send me a check via FedEx for the full amount of $5572.00. It's Thursday and no check, and my account balance is now $5570. They have already charged me $11.00 in fees.since the original deposit.

To me Wal-Mart, GE and Green Dot are making a lot of money by holding tax money that people have worked hard all year to get. They are a fraud and something needs to be done and the gov't should know that this company is not allowing people access to their money.

Wal-Mart's MasterCard Money Card does not credit direct deposits on the pay date on the electronic funds transfer. My pension direct deposit was electronically transmitted to Wal-Mart on 12/25/2011, but has still not been credited to my MoneyCard as of 01/02/2012. Customer service can only say that their systems do not run on weekends and that their systems are still updating. This has left me without money to buy food or pay bills. It will result in other companies charging me late fees because the money I was to receive on 1/1/2012 is not available.

I was issued a MoneyCard with my grandson having an additional family card. After several months use, I was told that the card would be cancelled and I would be banned from receiving another card. I would typically transfer $30 to my grandson five times a week. Wal-Mart agreed that I never exceeded the max loadable amount limit. They also agreed that the agreement does not impose a limit of the number of times week money can be loaded on the card. They just singled me out for some whimsical unpublished rule that was came into one of their executive's empty heads. My MoneyCard is going to be cancelled because I am being held to some standard that is different from the one published in the Wal-Mart MoneyCard agreement.

I was overcharged by a merchant. When I contacted customer service, they told me to contact the merchant. The merchant has forwarded me documents that they did not overcharge me, and I have forwarded that information to customer service. Still, I have not been reimbursed and the agents refuse to let me speak to a supervisor. As far as I am concerned, I have been ripped off by either Walmart or GE Money Bank. I am thinking of calling the local news because I haven't gotten a response from anyone involved.

I work as a Union Electrician with local 236 in Albany, NY. My job requires that I work with many different contractors and therefore, many different banks for my paychecks. While working at the new GE battery facility in Schenectady, NY, the employer offered a direct deposit option. I decided to have my check directly deposited on to a VISA Walmart Moneycard. I have used this card for about 4 years with no problems and felt it was secure. After all, GE Money Bank is the parent company to Walmart Moneycard. How wrong I was about their security and lack of decent qualified customer service. They were going to prove to me that this is the way they do business and I have nothing to say about it. Well I do.

I have only included the charges that were fraudulent. I called about this matter when I arrived home from work the afternoon of August 11th at 4:30PM and reported the card compromised. The VISA Walmart Moneycard Representative claimed she did not know who they were and had no telephone information about them. I was then told it was my responsibility to call the merchants. I said, you've got to be kidding me. They are in France. I asked her if she had international calling on her home phone, then she said I don't have it on mine either why would I? I did manage to find a friend who had international calling and after a few hours trying to find out who these so-called merchants were, I found a number through an international operator. When connected, of course, all of the options were in French.

My wife went to the Emergency Room on 09-01-2011, severe migraine. I went to the Emergency Room on 09-21-2011, shingles. I am 53 years old, never before had such a thing happened to me. The doctor said it was caused by stress. I have tried to explain to the so-called customer service representative that this was my paycheck. I needed it because I need to take care of my family. I had entrusted them with my income and they have let me down. I had missed out on seeing my grandchildren, missed taking medications and this would set my budget into a tail spin. As many Americans, we live paycheck to paycheck, so when someone steals your money and you're left with nothing and no one seems to care, yes it is very stressful. Somehow, we made it through their 10-day (16 days) waiting period and now, it's over.

No, not yet. They have another surprise for me without warning on 09-22-2011. They removed all of the provisional credit. This did not show up on their website until after 11AM on 09-24-2011. On 09-24-2011, at 8AM, I had gone to a local mechanic to have work done on my truck ($250.00 front ball joint). I had $415.00 when I checked my balance online at 7AM. By 11AM, when my truck was finished, it was -$428.57.

I bought a Walmart money card and activated it. I have not been able to use the card. The monthly fees are being taken off causing the card to have a lower amount. I am very disappointed in Walmart. I shop at our local store every day, sometimes two times a day. I have tried to call with no results. I need some help. There should be $25 on the card, which is not a lot but it is the point. Can you help?

I bought the Walmart Money card on June 16, 2011 at 6:45pm and tried to activate it by phone at 8pm the same night. The automated system did not get my information correct and I got to speak to a service rep. She could not understand how to spell my name. After 2 times of me spelling it out and giving an example of each letter in my name, she still spelled my name wrong and then told me my name will not match up with my S.S. Number. I asked her to transfer me to a supervisor.

Thinking that they might understand me better, however the supervisor only got to advise me that the other lady that had transferred me to her had refund my $500.00 and I would have to wait 10 days to get my refund. So I went back to Walmart and they did try to help me, by calling the company only to find that they could not get anything done because when they entered the card info, it told them there was a refund issued and then the system hung up on them.

I needed my money today, not in 10 days. I have bills that have to be paid now. Walmart did tell me that if the Visa company had not put the refund or hold on, they could have refunded my money. So now I am $500.00 in the whole and no bills paid. The Walmart Money card will not correct this in a timely manner. I will call every part of Walmart and I might even get me a lawsuit.

Walmart has gone downhill in customer service, they need to stand behind the products they sell by being able to fix these situations when the purchaser has proper document that shows proof of purchase. I will get something done. I am not talking about $100.00, I am talking about $500.00. This is a house payment.

I was left on hold for 22 minutes, waiting to be transferred to a supervisor on my cellphone before I hung up. I am complaining about the $2.00 per transaction fee. When you sign up for the card over the phone or email (it does not give you any options to avoid fees or plans), it just automatically charges you. I think after a certain amount per month collected on each transaction, the fee per transaction should be stopped.

I went to my local Wal-Mart to cash a check that I had previously cashed there twice before. On this occasion, I was told that they could not cash the check, but could not tell me why. I was given a phone number to call for info on why they could no cash the check. When I spoke with a representative from Certigy Check Services (phone number 866-278-5478), I was told that they were responsible for deciding who can and who can't cash a particular check. I was told by their representative that there was nothing wrong with the check and nothing in my history that prevented my cashing this check.

I was told that it "fit a computer model of potential transactions that could cost their client money". Wal-Mart evidently thinks that it is okay to let a computer decide how their customers will be treated. I was also told that no one could override their computer's decision. I then went across the street to Chase Bank, who cashed the check without question.

Personally, I will now go out of my way to prevent spending money at Wal-Mart! They have evidently lost their founding principles. I know that Sam Walton would not approve of the modern Wal-Mart letting a computer decide how to treat his customers. Another case of a company that has gotten too big for their britches. I say let's all boycott Wal-Mart and teach them who pays their salaries.

I am a merchant and have tried to accept Wal-Mart prepaid credit cards. Both times the card declined and I lost the sale. The most recent one we charged the card through ProPay and it was declined. We tried again and it was declined again. Wal-Mart says they have charged the card twice but nothing shows up in ProPay. I tried to work out the issue with the help line and their policies tie your hands no matter what you do. Right now they have take $600 out of the customer's card but nothing has shown up in our ProPay account. I will be trying to work something out with ProPay but I'm outraged that Wal-Mart won't support their customer and they are not concerned that $600 went into thin air. They actually hung up on me when I asked to speak with a manager since the phone person said her hands were tied. This is a terrible company and I do not recommend anyone to use their services.

I ordered a pre-owned copy of Halo 3 on two gift cards. Then I thought I could get a better deal by purchasing it off Gamestop. I canceled my order and then came back maybe an hour later to find all but $3.40 left on one card. I read over the cancellation policy and it said nothing about keeping my money, so instinctively I thought I'd get my money back.

I went into Walmart and purchased a Walmart prepaid credit card. I took it home, then got online to activate it so I could pay an online bill. I made an error on the online procedure and it returned with an error that the card could not be activated and that I would receive a refund in 10 days. Well, this is not acceptable. I need that money to pay this bill now. So I called the number on the back of the Walmart card and followed the procedures and finally was able to speak with a representative of the company. I explained the situation and after being transferred 7 times, I was disconnected.

So I called again and explained again to the person on the phone and he put me on hold and then said there was nothing they could do except issue me a refund in 10 days. I explained to him that I was not made of money, that I needed to pay a bill with that money. He said sorry about that so I asked to speak with his supervisor, and then about every ten minutes, he returned to the line saying a rep was not yet available. After 4 times, I was hung up on.

So then I proceeded to call again and when I entered my info, it came back with a recording saying a refund check was issued, that I should receive it in 10 days and then hung up. So then I called the local Walmart store where I purchased the card and asked to speak to a manager or supervisor and was given a very helpful woman, the assistant manager. She tried to contact them; she received the same results as myself and told me she could not refund my money until the card company said it was okay and loaded the card.

So I attempted to call again and luckily got through and spoke with a different rep and she pretty much said the same thing, that they would not load the card so Walmart could refund my money. It was against policy that I would receive a refund in ten days so I asked her why the card could not be loaded with the money I put on it. She said it was because I made a mistake on my info. So I told her the correct info and she still said, "Oh, sorry but we cannot give you your money before 10 days." What a scam. I used to spend on an average of $1000.00 a year in that store. Never another cent. They are scammers.

I received a Wal-Mart Money Card from a relative for my birthday. The card had an amount of $50 loaded onto it. I called to activate the card and the automated machine began to ask for personal information such as DOB, Social Security Number, etc. I thought this to be odd to open a card that was supposed to be a gift card. I attempted numerous times, and ways to speak to a person but because the card was not activated, I was not allowed to speak to anyone, without providing my information to open an account, which I did not want. After an hour and a half I gave up.

The next day, I went to the local Wal-Mart store for assistance. The lady that I spoke with in Customer Service made the phone call and through many different channels, finally made contact with a person, although she was having a very difficult time speaking with her due to the language barrier. The clerk explained to the rep the situation, and I was notified that this was the same thing as a re-loadable credit card, and once the money on it was used up, I could re-load it, but was under no obligation to keep it. I agreed to go ahead and do this so my relative was not out $50, as I was also told that it could not be transferred over to an actual gift card. This was around January 20, 2010. I used the card a few weeks ago. I called to verify the balance and it was in the area of $18.00. I purchased dog food which was approximately $14.50 including tax which should have left a couple of dollars. I called on February 5, 2010 to check the balance, and was provided with information that there was an overdraft of $0.40.

I got Marie on the phone with Customer Service through the Money Card number. She said that the fees were assessed on February 1, 2010, and I had been misinformed at the store. I explained to her that since it was not my fault, and a miscommunication between the store and the company that the money should be refunded to the account, and I should not be charged anything. She told me that was not possible. I then demanded to speak with a supervisor. After a brief hold time, Marie came back to the line and told me that the supervisor agreed to credit the balance back to the card. I told her that I then wanted the card closed, after the last amount was used. I was told that I would have to call back and request that, and that charges would be assessed again next month. I told her to forget the extra money, they could have it and to close the account now since I did not have time to keep calling back. When the card was activated, I was told that I would be receiving a permanent card in the mail, and if I chose not to use it or activate it, cut it up and the account would automatically close without any additional charges.

I feel that this is poor business practices on Wal-Mart's part and that this needs to be looked into. If they are going to have these cards available, they need to have something in place advising customers that these are re-loadable, and require personal information on the part of the customers, in order to activate it. I, nor did my brother, saw nothing to this effect, on the packaging. I did not want a credit card account opened in my name, as I do not use credit cards, and I feel that I was forced in the situation, or cause my brother to lose out $50.00. Their customer service department on these cards definitely leave something to be desired. This caused additional frustration and stress to me in addition to what I was already under. The language barrier is unacceptable, and so is their indifference and lack of common courtesy.

I have been receiving direct deposits from the army for over a year while my husband was deployed and he was due his bonus for service. They are going to reject the bonus and send it back to the Army (DFAS) and it may take another month to have the money deposited into a new account. As a result of this non payment of money over $7500, I will not be able to pay bills and buy things I needed for my household. I spent hours on the phone with people trying to get this solved.