Complain about a product or service

US Bank

Christopher of Weirton, WV November 30, 2009

Opened an Account in Feb 2008.Closed it in August 2008. A RETURNED STATEMENT fee appeared on Jun 30th,2009 for 5 and overdrafts added to 322.80. The RETURNED STATEMENT appeared 9 months after closing the account.

How can I owe money on a closed account? I closed the account when I moved and had no forwarding address. They are charging me for not leaving an address for a closed account. Is that legal?

Phil of Cincinnati, OH November 25, 2009

My debit account went into overdraft and I owed about 40.00 I was given a fee to pay to handle the overdraft and I paid it. A week later I found out that I still owed money on the account and that I was being charged 8.00 A day penalty. this put me up to around 130.00 now. I went back to talk to the asst. mgr and I was told very coldly that I was informed about the "extra money" I owed. Now why would I allow the bank to charge me 8.00 a day if I knew I was still in overdraft!

I had to now get some one to loan me the money which I had never had to do in my life! And it was very embarrassing. In all it cost me an extra 100.00 out of my pocket to handle this "legal" fraud!! This is not enough money loss to make an attorney trouble I believe but this is what they do at these banks.

Harold of Urbandale, IA November 24, 2009

It took 15 minutes to deposit 2 checks at the drive thru. I went into the bank and complained. I also followed up with written complaints. Before the weekend, they cleaned out my bank account without telling me. I found out looking on line. Account has never been close to being overdrawn. Repeated letters, e-mails & phone calls and no one has given me the time of day. I think it was vindictive and mean spirited.

Aside from having to set-up a new bank account and wait for my collected funds, there were no check outstanding. I averted any consequences by looking at my account. It's scary to think the bank can terminate an account with no notice or explanation. They really need to be disciplined for their actions.

Norman of San Francisco, CA November 23, 2009

I had a 4 year lease with US Bank for my 2006 Audio A3. I had perfect credit until this past year and now my credit score is poor. This is a temporary situation. At the end of my lease I wanted to buy my car and tried to get the purchase financed by US Bank. My payments with them for four years were good and a purchase would actually half my monthly output but due to my current credit score US Banks and others declined and referred me to Walt Sweeney Ford Inc.. They were a direct referral by US Bank.

I submitted all the related paperwork and they finally approved a loan for me. I knew the interest rate would be high ( a whopping 20.9%) but I would be able to actually purchase the car in about six months so as long as there was no prepayment penalty I was fine with this. I had no other choice.

I received the package of docs on Friday and noticed that rather than the US Bank approved sale cost of 15,746. the were charging me 24,720.75. I was shaking. I called US Bank and was told that this must be a mistake and that they sent the wrong figures to Walt Sweeney. I contacted Sweeney and was told by Mike that there was no error but that was the acquisition fee. Are you kidding me? I would already be paying a huge interest fee. This is gouging and predatory lending. A markup of 8974.75? I have a call into US Bank waiting for their reply.

sabrina of salem, OR November 17, 2009

fraud was committed against my cheking accout. which caused me to be over- drawn. when i found out i stop funding the account and filed a complaint with the salem police. i also talked to the bank. they reversed some of the over-draft charges. the acount is still being investigated. i would not fund the account untill the fraud is cleared up. the bank is charging me 8.00 a day for what they call a "continuing overdraft charge". i asked to freeze the account and when the fraud investigation is done i will settle the balance. the bank said that the account has a negitive balance and can not be frozen untill it has a zero or positive balance. that allows the bank to continue charging me 8.00 a day. i barrowed money from my father to bring the account to a zero balance. can someone help me? i am 21 years old, go to school part time and work part time.

Patty of Wauwatosa, WI November 14, 2009

US Bank Visa said they are raising their credit card interest "due to the economy." Last time I checked their company was making a profit and doing well. I asked the representative if US bank was losing money. It seems I took him "off his script" so he said he was not sure. US Bank Visa is a predatory credit card company that raises your interest rate ESPECIALLY if you pay your credit card off on time and pay more than the minimum. My husband and I each have a card and we were paying double to get the card paid off. We were not rewarded for this behavior but penalized and the company could not give the "economic reasons" for their decision.

I called the company and gave them an opportunity to change their mind before I transfered my money to a company that is listed for better credit card practices (Capitol) and the representative said no and was not able to give further explanation as to the reason for the decision other than "the economy." I am voting with my dollar and not working with predator credit card companies anymore. REI VISA will NEVER get my business again!

Angel of Vancouver, WA November 11, 2009

I just started working for a company in Portland, OR. Because it's so recent, it takes at least two checks before they actually get you on track for direct deposit. I've never worked somewhere, where I wasn't dependent on my direct deposit. So Friday Nov. 6th was my 1st pay check. I gave my rent check on Nov. 5th, knowing it'd take a day or so to clear. On Nov. 4th I had also deposited money into the bank, to make sure I was not going to be in danger of occurring over draft charges.

Friday on my lunch break between 5:30-6pm. My co-worker and I deposited are pay checks into the SAME ATM. My transaction was done first. I haven't banked with US Bank for long, and my friend warned me that I would have about 100 to use right away, and the rest would be processed within the next day or so.

I got gas, and a small transaction I had previously made finally came through. Today is Tuesday. I walked into Cingular this afternoon to take over my old plan and was ready to purchase a cell phone. I thought, I better check my bank account to see how much money I am working with, considering my rent must have came through by now.

When I called my mom to look online for me, she explained there were 3 over draft charges of 37.50 each! I was very frustrated. If my bank had cleared my deposit, this would have never been an issue, because the funds were in there! When I finally made it to a computer I wanted to see for myself, what it was that caused the over draft. Thinking maybe I'd forgot about a payment or something. Well I hadn't! On top of that when I looked my account NEVER went into negative. So I sat their wondering how I could have over draft if my bank was within positive standing.

Before I go any further, about a week ago my insurance company took out a payment that wasn't authorized and over draft my account, so I had two over draft charges pending. When I called to explain my situation to the bank branch, I was informed I needed to call Customer Care because they handled over draft charges. I thought that was a little funny, but I went ahead and called them, desperate to get my money back! The lady I spoke with didn't ask me any questions, put me on a brief hold, and refunded both of the over draft charges. I was pleased, very grateful, and hung up within good standing of the bank. I told numerous amount of people that day how much I appreciated their help, and that was what customer service was about!

So once I'm on the phone with customer care this time after noticing the 3 over draft charges, I'm certain they will work with me and everything's going to be okay. After all, this wasn't my fault. I talked to two reps and both told me that only the bank I opened my account with, would be able to refund those over drafts, if they felt it was for good reason. I thought that was a bit contradicting and confusing, considering I'd been told prior to, that they couldn't do that over the phone.

I hung up with customer care and a lady named Jackie answered. She was pleasant at first after I explained what had happened. I explained to her that I honestly wasn't aware they were going to hold my funds for so long, and that it'd be appreciated to just take this as a lesson learned, and asked if she could refund those charges. I clearly don't have that kind of money to fork over! 112 in OD charges!

She said she could definitely helped me and asked if I would be willing to get a credit card, or add a credit line onto my account, to further prevent this from happening again. They called it OD protection. I thought it was a good idea, and I agreed. When she ran my credit for the credit card, I was denied. She then offered the credit line. I stopped her and asked her if, I do get either one of these, is she going to reverse my over draft charges. She said that she could reverse all 3 transactions. I was denied for the credit line. Her words were this "Well, I am sorry. Because you are trying to work with us to find a solution, I can go ahead and refund ONE of those over draft charges for you." I immediately back fired! How dare she! She just told me she could refund all 3, now she's only going to offer one? No. I told her that I went along with her options, and that it wasn't my fault I was denied. That none of this was my fault. I didn't need to find a solution to begin with to prevent over draft charges. The only reason they occurred to begin with, was because they didn't do their job and process my check to have it cleared. I explained that I thought it was extremely odd that they can withhold funds from MY paycheck, but yet they can't withhold transactions coming through.

I explained I thought that was extremely ridiculous, and that those over draft charges never would have occurred if they'd just done their job. I clearly did mine! She said that it was policy, and I should have gotten a brochure. She then asked if I would like her to send me one, and I can't tell you how many times she continued to ask me that. I told her I didn't want a f-ing brochure. Clearly I'm aware of their policy now, and what I would like is my money back and for this to just be a lesson learned!

After arguing with Jackie I finally asked to speak with a supervisor. She told me she was the branch manager, and the one to handle these situations. I told her the only thing she is handling is the way she keeps repeating herself to me, when she's not RESOLVING my problem. I finally told her that their had to be someone above her with higher authority!

She finally gave me the name & number of this gal named Natalie. When I went to hang up the phone with Jackie to call Natalie, Jackie said to me "Do you want me to refund this over draft charge?" I said "Well yes!" I got on the phone with Natalie and explained my situation to her. After I gave her about this 10 minute spiel of what was going on, and that I'd just appreciate some kindness and understanding for all of the miss communication when I first opened my account. I made her aware that nobody explained the policy of depositing checks, and so fourth. Her first words to me were "So what is your question?" Oh man, I wanted to punch her in her face!

I remained calm and explained what I wanted. She started to pop off and say that she would have to side with Jackie. While looking at my account she decided to say that whether my deposit had gone through or not, I would have had over draft charges either way. I too was looking at my transactions online, and went through them one by one with Natalie, explaining that she was wrong. After taking the time to go through that, she insisted in explaining things that made no sense. She couldn't answer any of my questions.

Finally I just told her that this was horrible customer service, and I was fed up. That they really need to find a better way to explain policy procedures with their customers one on one, and that being fully unaware they were going to withhold funds that were clearly in there, and then charge me over draft fee's was ridiculous.

Natalie tried to tell me that since they'd already refunded two over draft fee's within the past couple weeks, out of COURTESY that they are unable to refund anymore, and that if they hadn't already done that, they may be able to refund these current ones.

I was furious! First of all, I made her very aware of my appreciation and how grateful I was for the refunds, and how much it helped me out, and I was proud to claim them as my bank. However, these over drafts were because of their mess up, not mine. So therefor I'm not going to take responsibility for them. If it had been my fault and I just went on some crazy spending rampage, sure I'd accept the over draft charges of now 75.00 with the 1 refunded back. However, it wasn't my fault, it was theirs, and as them being a place of business they need to put their customer first, and take care of the problem they created and reverse my transactions.

This went on for a while and finally Natalie said "I'm not sure you know how to run a business" I said "Excuse me? No, I've never ran a business, but I bet your ass if I were to, there's one thing I know and that's customer service. I've been in customer service for a long time, and for the past year as a customer service rep, as well as Sales Manager. So I know how to take care of a customer, and that is NOT what you are doing.

She then said "So are you saying that if I were to refund these over drafts for you, you'd be a happy customer?" I said "Oh I'd be thrilled!" She went on to say that she would call Jackie and talk with Jackie about what they can do, but that it was up to Jackie. That they'd call me back by the end of the day. I told her they better come up with a solution.

Jackie called me back and acted as though she was confused as to why she was supposed to call me. She asked if I wanted her to. I said "Natalie was supposed to be talking to you, and you two were supposed to come up with some solution for this mess. Did you talk to Natalie?" She goes "Oh yeah, we talked. The decision is final."

After going off on Jackie some more about poor customer service and some other things. I told her that if she can't refund my over draft fee's, ALL of them, that I'd be there in the morning to take ALL of my money out of the bank and take my business elsewhere. Jackie then had the nerve to say "So you want me to reverse this refund, because you don't agree?" I then told Jackie that if she dare touch/reverse that refund and it's not there in the morning when I come to pick up my money, bet her ass she'll be speaking to my lawyer.

So fed up. All I can say is I'm going in there tomorrow face to face. I don't know if it'll be the same branch. However, if they don't resolve this. I will be taking my business elsewhere and I will cause the BIGGEST scene, and I mean the BIGGEST.

gregory of berea, KY November 4, 2009

US Bank raised my interest rate on my credit card 1000% !!!!! Yes, one thousand percent!!! For no reason!! Outragous, can anyone tell me where to get help or file more complaints

Devin of Saint Paul, MN November 3, 2009

Dear U.S. Bank Representatives / BBB/ Media Outlet, During the week of October 25th I was visiting my local U.S. Bank branch office, located of White Bear Ave. in St. Paul, Minnesota - I was there for a simple deposit. The bank teller seemed nice enough. He asked if I was "interested in lowering my mortgage rate to 5.75%?" (It's at 6.1% fixed for 30 years with U.S. bank at a favorable government bond program). I said I would want to hear more about it. He said, "Let me take your phone number and I will have a loan specialist call you." Two days went by and I did not hear from anyone.

Then on Wednesday, I received an email from American Express Credit Secure, which is a credit monitoring service I subscribe to through American Express. I logged in to find "US BANK - Local Branch" had pulled my credit. I was immediately confused as to why this would be and then recalled the visit I had to the White Bear Ave. U.S. Bank Branch.

I thought it was strange that I never received a call as promised but the Branch has pulled my credit. I used to be a loan office and know how deceptive loan specialists can be, so I became outraged. Had it not been for American Express' credit monitoring service, I still would not have known about this breach in my consumer rights, which is outlined in the Fair Credit Reporting Act.

Before going further I want to give a full background on my experience with Credit and FICO: I lived in Canada from age 18 and had spotless credit. I moved back to the U.S. and realized my credit would not transfer and I had to establish it from scratch. I spent months researching and studying how FICO generates the scores and the different factors that come in to play. Much of it is a trade secret but many reputable Credit Specialists have concluded 10% of your FICO score is generated from the number of inquires on an individuals credit report. That being said, someone who is trying to establish and build their credit would be wise to watch each and every inquiry on their report. More credit inquiries results in a lower score, which results in higher interest rates. This is a fact.

Now that I have given you the background, you might be able to further appreciate my frustration and anger with U.S. Bank for pulling my credit without ANY prior authorization. Not verbal, not written.

The following Statute outlines consumers rights under the Fair Credit Act - this can be found on the governments website. FCRA § 616. Civil liability for willful noncompliance [15 U.S.C. § 1681n] "Any person who procures a consumer report under false pretenses, or knowingly without a permissible purpose, is liable for 1000 or actual damages (whichever is greater) to both the consumer and to the consumer reporting agency from which the report is procured." I am therefore requesting what is entitled to me under Federal Law, 1,000.

I am in the midst of expanding my existing business or starting another business. I own a carpet cleaning company and also work a 9-5 job for a property management company. The increased cost I will have to pay on borrowing money because of higher interest rates on loans caused by a lower FICO score that is the result of an unauthorized and undisclosed pulling of my credit by U.S. Bank is responsible for this.

When I tried to call U.S. Bank and talk to them, I was put on hold by a Dustin for over 10 minutes. After I told him my story, he stated he needed to put me on hold to 'check on something,' which resulted in an over 10 minute delay. When he returned to the line and I explained it had been over 10 minutes, he said, "Actually it has only been about 6 or 7 minutes." He was cocky, rude, and unprofessional.

I have my paycheck direct deposited with U.S. Bank - I have my mortgage with U.S. Bank, I liked the idea of them being a local company and not a giant chain (i.e., Wells Fargo, Citi, etc.), but this whole mess has made me reevaluate where I bank. U.S. Bank, BBB, or Media Outlet: Please contact me to get my full story on the deception practices at U.S. Bank and why my anger is to the point of me writing this letter.

Ann of San Marcos, CA October 31, 2009

Fist off I had had this loan for 4 years. They charge me 120 each month for returned check fees when the payment came on the computer from my checking account. My house payments were 773.68. I had a very big ongoing expense coming up so I called US Bank to tell them I could not make the payment and wanted help. They said they do not help unless you have missed two payments. I said I don't want to but will if I cannot get help. Called back next month and they said they would do a re-construction loan and lower the payments. Not to pay the payment for the next 2 months because it would interfere with the loan amount.

When they called me about the new loan papers to be signed she said she was overnight them and we would have to go to the notary sign them that day and send them back to her by the next day. If they did not have them back in two days we would lose the loan. My husband and I had to go to separate notaries and got them in the mail that day as told. We did not receive a copy of the loan. She said she would send us one when she got that back. They told us the loan would be 654.04 starting June 1st.

I received two bills the first month one for 938.47 and another for June of 959.68, and for every month after that the bills are over 900 a month. And they brought the loan amount back to the original amount 4 years ago and tacked 6months payments to the back of the loan when only 4 were missed (2 on their instructions). Then they extended the loan to 40 years! It is a 1971 mobile home. Then there was a flat fee of 500 for the loan and they charged us 680 adding on miscellaneous fees. They said no other fees, flat fee only.

So as you can see from this complaint I am still in trouble as they have charged me extra for the loan, other fees and penalties and raised my payments almost 200. a month. Oh and I almost forgot they hold out about 400. more for property taxes then are due and I have never received a penny back on that. I have called and called and and they refuse to returned calls, or give me a copy of my loan. This is the worst bank I have ever in my years had the misfortune to try and deal with. Stay away from this big gigantic headache.

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