Union Bank of California

I tried to close my account with UBoC, but they told me that anytime someone tries to put an electronic debit through my account, it will reactivate it (they get a $33.00 NSF fee). I said that they should not pay it, but they keep charging me. I moved 400 miles from my old bank and they won't take a payment over the phone. After bank fees, my account was negative. I had my brother go pay the fees so I could close the account and thought it was all good until today. More fees. I think they just like getting my money ($62.00 cost me another $32.00 in fees), this should be illegal.

I have been a customer of Frontier Bank, which is now Union Bank for the last 11 years. Ever since this bank became Union Bank, there has been a number of excessive fees that have been added. These fees are made without notice. I called and made a fraud notice on one of my checking accounts and the bank allowed charges after this was filed charging me $33 for each charge. They will not reverse the charge and they even took money from another account to pay for charges that I refused to pay. I should not be responsible for those charges. The customer service and level of integrity is pathetic at this bank. I hope others do not get caught up in this scam.

January 25, 2012

State Farm Insurance: Claim number **

I filed a claim with state farm.

State Farm Insurance sent me a check for $518.08 to cover for all damage including a $1,000.00 deductable.

I called Andrea to let her know I disagreed with her final decision and refused to cash her check. We agreed that she will provide a professional contractor and I accepted with the condition that the work is performed professionally and to my entire satisfaction.

The repairs that their contractor performed were poorly done. I was given a patched up ceiling without opening to inspect the affected attic space and leaving the wet insulation sealed without even looking at the damage. I called State farm representative in many occasions and nobody returned my calls or e-mails. Work has stopped.

When I spoke to the contractor, he said that was willing to do everything right but the insurance representative has told him that opening the ceiling to asses water damage was not necessary.

When I finally was able to speak to a representative, they have assigned the case and that now there is a new woman in charge of my case who is in Pennsylvania. Basically, they just want to let me know that I should take it or leave it. I insisted in speaking to a supervisor with no success.

Work is still unfinished. I'm concerned about molds growing inside the attic and want the ceiling opened to inspect the water damage. I'm very disappointed of the service and will certainly change insurance company as soon as the problem gets resolved.

I have State farm for my car insurance as well and had no problems in the past but the house insurance team in Maine just sucks!

I have a Roth IRA CD matured. I requested to close and transfer the money to another Roth IRA account in another bank. Union Bank charged me $25 fee for my investment with another bank. They said that if I come to the bank and they issue a distribution check to me, then I don't incur that fee. That is ridiculous. This bank just robs the customers in many ways. I will never do business with Union Bank again. Customers, be aware about many complaints about this Union Bank.

I was traumatized by their unfair closing of my account and the relationship with this bank forever because I was scammed. Before I deposited a USPS money order, I asked the teller to check and make sure that it was good, as I was not confident that it was real (as I had been looking for a job and I was offered a job from Secret Shopper).

She verified that it looked authentic. So she deposited it into my account and said to check back in 5 days or so. She called me the next day to tell me it was a fraud and to bring all the paperwork along with the USPS envelope that it came in. She forwarded everything to their fraud department.

I got a letter in the mail telling me that they closed my account and they will forward my balance to me via mail within 30 days. And that our relationship is severed, forever. I called Madeline, the teller, and all she could say was, "Oh well.." I said, "Really? You said it looked authentic." We took a chance but it was not my scam. I was scammed! Now I have something on my credit showing 'fraud'. I'm so upset with this bank for not even letting me set up a new account. ** this bank and their unfair practices.

Worst banking experience I've ever had.

I am a business owner and deal with a lot of money. I tour in bands for a living and own a successful business. While I was out of town, Union Bank froze my account over a $1 Redbox purchase claiming it could be fraudulent. I had to borrow money to make it home. When I explained this to customer service, they said I would have to call them, "waste my phone minutes and 10 minutes sitting, waiting for a customer service specialist" so I could then every day explain what city I'm in so they wont cancel my card.

That is the same thing as going to a police station and claiming you think someone is thinking to steal your wallet. They would exclaim until the crime is committed, it's not a crime. You don't assume there's fraud. You wait until fraud's committed.

Also, Gloria ** and Mary ** are hands down the dumbest bank tellers and have the worst attitudes I've ever dealt with. Please don't take my word; go into Union and ask for these women and see how they react when you ask these ** simple banking questions that they can barely fathom!

Both women offered drastic changes to my account after I complained that were outright refused when I opened my account. They offered to let me opt out of NSF fees but refused to waive the ones that were on my account which "they said were a banking mistake."

This bank lost $100,000 that I was going to deposit in two weeks by not serving their customers with respect!

In the mid 90s, after suffering several heart attacks and undergoing heart surgery, I opened a checking account at Union Bank of California in Visalia. Because of deteriorating health I had one of my daughters on the account with me to facilitate matters if I was unable to take care of them myself.

A few months ago I was getting tired of an AARP insurance policy being deducted from the account long after I had cancelled it with the company and AOL still hitting me for fees, even though I had been trying to cancel that account for several months. I asked the branch manager what I should do, and she suggested cancelling the old account (different branch) and opening a new one (at her branch). So I did.

I didn't have my daughter placed on this new account. I made sure there were no outstanding checks or charges against the account at the time I closed it. Unknown to me, the bank continued to allow charges against the account, mainly from AOL, after I had supposedly closed it. To make a long story a tad shorter, I wound up with a couple of hundred dollars worth of charges against this old account as the bank kept paying them against insufficient funds and then adding a $25 charge for every one of them.

I made the mistake of trying to reason with them, telling them that the only reason I had closed the account was to escape those very charges that they were now threatening me over and it had been their idea to do so. In the meantime my daughter had opened an account of her own at the same bank. A couple of days ago, they shut down my new account, took every cent in it, and since I was short on what they said I owed they also closed out MY DAUGHTER's totally separate account, stripping $168 out of it to pay MY "debt".

No negoitations, no warning, no real explanation even of what was happening. We're out a couple of hundred bucks minimum because the bank allows AOL to charge against a closed account until THEY (AOL) tell them not to. I was unable to get AOL to cancel my account in a timely manner and I was unable to get the bank to stop charging my account for AOL fees. This, as my youngest daughter puts it, sucks.

My daughter actually suffered the most financially since that $168 was all she had to live on after being downsized from her old job and before her new work place opened for business. I have to pay her back of course and when you work for Sears and your take home pay is a lousy $160 a week, yeah, that's a hardship. I now owe my child $168, more than a week's takehome pay for me and I'm going without food again to pay it off.