
Joseph of Corvallis, OR on Dec. 10, 2008
I am writing to complain about a payday advance loan company. The company is named USFastCash. They operate solely over the internet. A few days ago I contacted the company that I wished to pay the balance in full. I had already made three payments of $90.00. Those months being September November.
The full payment was due on the 1st of this month. The total amount due was $390.00 (a monthly interest payment of $30.00 per every $100.00 borrowed). I borrowed $300.00. I contacted the company several days prior to the due date via email to insure that the loan was to be paid in full. I then received a response of how to send the payment. The company emails a document that is to be initialed by me as a sort of digital signature.
I soon received an email including the attached document. As per there instructions I opened the attached document, initialed it and sent an update copy back to USFastCash.
I am paid on the first of each month. Upon viewing my bank account I noticed another $90.00 interest payment had been charged to my checking account. The entire balance of $390.00 was not made.
I then called the companys customer service line to inquire as to why the entire balance was not withdrawn. I was told that the attachment Id sent (the initialed document that they had sent me) would not open?. The representative was implying that their inability to open the attachment was somehow my fault. As such, I am forced to pay another interest charge of $90.00 next month.
I asked the representative how is it that a document sent to me and returned to you in its original file format could not be opened on their end. The document was sent as Microsoft .raft (Rich Text Format. That format is easily opened by any number of Microsoft software packages. And, whats more, how is it my fault that an employee of USFastCash failed to open the attachment? I have work in a highly technical field for over twenty years. I have sent and received hundreds (if not thousands) emails in a variety of file formats.
The conversation with the representative became heated. And, admittedly, I briefly lost my temped and used one or perhaps two expletives. Ultimately the representative hung up on me. A short while later I phone again. My intent was to apologize and hopefully settle the matter. I immediately called back and was then informed that they will not accept any phone calls from me. They have also since ignored a number of emails. And, because payments are made via direct withdrawals from my checking account, I have no other way to pay without contacting them. In short, they are denying me the opportunity to loan in full. In fact, they are precluding me from making any payment at all.
I am a single father. I have three children. With the holidays upon us I simply cannot afford to pay yet another $90.00 interested payment. Thus, I am hoping that your organization help me with this matter. Is there something I can do in the meantime? How long does the process take?
Thank you in advance,