Travis Credit Union

My husband has been with Travis for 30 years and when we got married I made it my home, too. We have always kept our checking account in perfect order, never one overdraft. We ran into problems because I can no longer find work in my field of Real Estate and had to file a Chapter 7. We had a Visa with Travis. I tried to be proactive and called them to let them know what was going on and they were very rude and unhelpful. I wanted to know what would happen to my checking account, but they would not give me any answer.

They then took away my online banking. So to be safe, I took most of my money out. Then without sending any notice to me, they closed my checking account and transferred it to my savings account. I never heard a word from the bank. If I hadn't called to check, I would not even know what was done with my money. So after 30 years this is how you are treated. I'm done with Travis and I think they are a very non-caring bank.

our car was taken out of our property stating that car payments were not done. This happened Sunday the 05-22-11. On Monday after we gather all payment information from our computer (18 months back), all the payments were there. then we contacted Travis office and spoke with a lady called Shelly, who was really rude and unservicial, we demanded to talk to her immediate supervisor, which she transferred the call to a lady named Janet. Then she said she will gather all the information and fax it back to u. After we faxed all the payment records for a year and a half, she responded back stating that the car was repossessed because a payment in 2007 was not made. I think this is not a rational decision and I believe it is illegal for a car that is showing almost 5 years of payments.

Travis Credit Union, worst customer service award. I have banked with Travis Credit Union for many years. I am retired from the Air Force and a proud veteran. I would expect a credit union that was built, backed and paid for by military personnel to be more service oriented to military personnel and their unique situations. This is not the case with Travis Credit Union.

When I attempted to terminate auto payment for AT&T they tried to charge me 18.00 for the service. I have written them many times about the excessive fees. The company CEO has not responded to my calls and written contacts to her.

Travis credit union repossessed my vehicle. My vehicle had a trailer attached that did not belong to me nor was it part of the financing I received from Travis to purchase the truck. The repossession company did not report the repossession within 4 hours as is CA law. It has been 3 days & has still not been reported. I have spoken with Paula in collections for Travis Credit Union and she would not tell me where the truck & trailer is so that I could return the trailer to the rightul owner. Also, I have personal belongings in the truck including a car seat to transport my 8 month old.