Taxactonline.com

On February 27, 2012, I found out that the IRS or TaxACT had deposited my $4,790 refund check from the IRS onto an Endeavor card that was mailed on February 9, 2012. I never received that card. Customer service issued me another one at that time and I never received that one either. I have had yet another one issued and after 10 days: no card. Funny, I receive all my other mail. I have never been informed that there has been any charge for the non-existent customer service, but my refund amount is dwindling away as we read this and I have never had access to even one penny of the money. I am PO'd to say the lease, but this is affecting my credit and many other aspects of my life as I am unemployed and needed this money to pay outstanding bills that I cannot meet without my tax refund. I want to file suit on these people, but I don't know how or where to start. It's April 21, 2012 and there is still no card in the mail. They are not mailing it for some reason. I want my money. I need my money. What can I do next?

I'm trying to find a phone number to talk with a TaxACT representative. I need to review older tax reports, and I can't recall my username. I've tried e-mail, but that will take 24-48 hours to get a reply. I need a phone number, and so far, it hasn't be located. If other respondents can send the phone number, it would be greatly appreciated.

I have been doing my taxes with Taxactonline for the past 3 years. I always pay to keep my prior data available. This year, they couldn't find me in the system. How can they delete a customer's information and tell me I probably filed with another company? I have credit card charges to prove them wrong. The company doesn't seem to care, bad customer service. It is not worth to start a return with Taxactonline.

I filed my taxes on TaxAct every year like normal, but this time, opted to get the reloadable card instead of a paper check. Other than the balance inquiry fees and initial $16.99 just to possess the card, not to mention the $2.50 a month upkeep charge on the account, it's not a bad deal at all. For someone who doesn't have a bank account, it allows you to load the card by payroll checks or at a local retail store which the card doesn't charge to load, but the affiliate does, as long as you use it in a POS setting. It is free for purchases, otherwise you will be charged. So if you would like to pull money out, just consider doing a large amount and then leaving the rest for minor items.

My complaint is I didn't think it would be so difficult to find retail locations where I can add some money onto it. I believe MoneyGram is the only location? Please someone, if they find additional locations, correct me if my wrong. All and all the, card gets an 8-10 score for me, considering it was in the mail and ready to spend just 13 calendar days after accepted when I was given a quote of 15-30 days. So I would recommend the product, it's easy to navigate through, affordable when you only file for federal and the card gives me the option to file the same way next year. So final question, after looking through the internet, is MoneyGram the only retail location to reload the card at? Thank you very much.

My refund was deposited to endeavor card 2-29-2012. I have not received my card yet! I called last week on Monday and was told I would be issued another one, but I have not received it yet. Where is my card? I want my money!

First of all, I would think it's fair to say that there seems to be a mixture of complaints and non-complaints. My problem is simply waiting on my payroll to hit the bank. I received a pay stub in the mail from my employer saying that the pay was being directly deposited. That was on Wed the 14th. On Fri the 16th, I checked both by internet and later, around 4 p.m. by phone. I was told that it would take 10 days. I asked why? Then I was quickly put on hold, then I was told it would take 48 hours. Of course, my pay stub was dated 3/16/2012 which means I should have had funds available then.

Today Is 3/18/2012, where the heck is my money? Maybe the BBB need to get in the mix of the goings on of Taxactonline. They may be another "Mo Money" company. My dog has run out of food and I need to pay bills which are timed to my pay schedule. I need gas to get back and forth to work, not to mention, bill collectors are not sympathetic, and they do not want to hear excuses. If any of the people of this company, if they were in our places, could they wait and put up with the same complaints as some have? What would be the outcome? At first I was dissatisfied, now I'm downright angry and will probably go back with Jackson Hewitt Ipower Card. Enough said.

I withdrew some money from an ATM and the machine froze up and didn't give me any money. The money was still taken out my account so I called the company and they told me to call the TaxAct Endeavor Card to get a form to fill out so they can put my money back into the account. Well I called them and they told me they were not accepting any calls. I called them for two weeks, sent emails, left messages and still no one has returned my calls. So today I finally called and the rep gave me the runaround and told me to call another number. I called that number and it sent the call back to him. I am so mad right now and I will never file with TaxAct again! I don't know what to do about this and I need my $200!

It is difficult to use, and would not print properly, after spending hours for a 45 minute job. I will find out whether I'll have the same problem many are complaining about. I will have to see about the refund routing, and being put on a card, when that was not the choice. I can't recommend using this provider, after this year's problems.

Federal and State Tax Returns: I got all the way through the forms and was unable to print my forms and thus did not file them. I was charged $17.95 anyway.

I was supposed to receive my refund via direct deposit on February 15, 2012. After speaking with my bank and IRS several times, I found out additional numbers were added to the end of my account number. I asked the IRS if I could verify the last 4 digits of my account number, and that's when I realized what happened. The banking information was typed directly from my direct deposit form, and was triple checked. I'm absolutely certain the account number was typed correctly. There must be a glitch in the Tax Act website. That's the only way to explain it. I'm still waiting to receive my refund. Good luck everyone!

They stole money off my card twice: Taxact has been taking money off my card. I called to speak with them and was put on hold for 30 minutes, then it rang. Someone picked up but never responded. This company should be shut down and have to reimburse everyone who they have stolen from and then some.

Deceptive Incentive to Pay Upgrade Fee: My son used the service to file his EZ-Return. He only made about $5000. He made a mistake and had to amend the return. When he went to do that, the website indicated he had to pay $9.95 to amend the return. I did so and then found out that he couldn't electronically file an amended return. We had to file an amended return by printing out the return and mailing it. We never would have paid the fee if we had been told this.

TaxACT refused to refund the fee despite the fact that they could not file the amended return. We feel deceived. We will never use them again and will tell every person we know not to use this company.

I filed my taxes on Feb 5th 2011 and was quickly accepted by the IRS for my refund. The refund date was posted on the TaxAct Website was Feb 15th (the IRS is supposed to deposit my refund) for my bank to receive it. In addition, they said to give the bank 48-72 hours for refund to be available. Well it's now Feb 20th, no refund! I went to IRS website 48 hours after I did the e-filing and it said my deposit was to be done on Feb 13th, and it now, (Today) says they will deposit the money on Feb 23rd. Well what's up with this? The TaxAct website still says Feb 15th! So I guess I will wait till the 23rd and see what happens then. Has anyone else had this problem with TaxAct this year?

I filed my taxes on 2/5/12 and was told I would get it by 2/15/12. Well it's 2/20/12 and still nothing. I have no car, no money, no food. I just started a job with no transportation, so now I will lose this job. I was told how great this company was. I now see it's not go. I will go back to TurboTax, where I get my money a lot faster. I will never use TaxACT again and will tell everybody I know what happened and not to use it either. I am very disappointed.

I had received only $668 of my funds. However, my refund was $2,964 dollars. I am trying to see when the rest of my funds will be received.

I have done my taxes with Taxact for the last 3 years; I didn't have a bank account this year so I opted for the endeavor card which was to be here in 7 to 10 days. The IRS deposited the money on 2/15. Haven't received the card can't get Bancorp on the phone, Taxact told me sorry not their problem because they got their money and I should try emailing Bancorp THEY still haven't been emailed back. Taxact should step up because and deal with Bancorp because it makes them look bad won't use Taxact next year. Can anyone help me?

I filed federal return with TaxAct and agreed to have refund placed on pre-paid Endeavor Card. I received card promptly, but repeated calls (20 or more) to the customer service number included with the card have received only a recorded response that due to heavy call volume, they can't take the call and to try again later. I suspect this is an intentional ploy to allow Bancorp Bank interest free use of these funds.

I filed my taxes on 1/20/12. I was accepted the next day 1/21. TaxAct "claims" the Endeavor Card comes within 7-10 business days. It is now 2/4, exactly 14 days and 10 business days later. Still no card. I called the Bancorp customer service number last Friday. The woman on the phone told me they processed my card 1/23 and I would get it in 7-10 business days (wow, great help) so I would've received it anywhere from 1/31 to 2/3. Today is 2/4 and my DD date is 2/6. I still don't have my Endeavor Card. The customer service line has been absolutely unreachable the last 3 days. I've tried calling. Every time I call I'm on hold anywhere from 45 minutes to 2 hours. Before I can't wait anymore and hang up, I've actually waited a full hour on hold just to hear, "Due to unforeseen circumstances, we cannot answer your call at this time please try again later." I don't know what to do anymore. TaxAct customer service doesn't know Jack. Bancorp is unreachable, and I'm sure the IRS can't do anything.

I've done a lot of research on The Bancorp Bank and their Endeavor Card and it's not just this year but over the years tons of people have had this issue (and many other problems which are even worse but I won't go into). So to anyone that hasn't filed yet: never use the TaxAct Endeavor Card! If anyone is reading this and had the same problem but finally got there card, please tell me how long it took you to get your card. I really need my money and my DD date is the day after tomorrow but because I didn't get my card in the mail today I won't have my card when my DD goes through, which is even more frustrating because my card will be floating around in the mail somewhere with my money on it. If I don't get my card on Monday I want to know what other options I have if any.

I cannot print my return for my records. I've done all I know to do and tried the suggested solutions. But still I am not able to print it.

I filed my taxes online like I have been with this company for several years. This year never received my card, can't get in contact with customer service, when I did was hung up on. Told I could get my card expedited for 50 bucks agreed still no tracking number, no response, nothing I'm to through need to pay my bills and am totally backed up my money was deposited to this Bancorp Bank on the first and I still have nothing. I need my money now.

I filed my taxes with TaxAct which went fine. I agreed to have my refund direct deposited onto the Endeavor master card. When telling you about the endeavor card, it says it can be used to make online purchases. I purchased an item from someone with a PayPal account and cannot use this card. There is no way to transfer funds from this card to another account or card and when you call customer service, most of the time you can't get through. And when you do, you're charged $2.50 to not get your problem resolved.

Simple: I paid for the one-time DAS fee to access my 2010 taxes last year, and today, I go to print out the filed taxes from last year and I have to pay another one-time fee in order to access the information. I"ll never use Taxact again.

I was unaware TaxAct online had an age limitation for the so-called "free" e-file. It is atrocious! I used TaxAct last year but turned 56 just 2 months ago. After spending over an hour getting my return ready, I find they were going to charge me $7.95 to e-file. I will not use their services again and I will warn all of my friends, relatives, and co-workers. I feel like a victim of fraud. Their false and fraudulent advertising is all over television, radio, the internet, and the IRS site. Every one of their ads says "free" federal e-file, "free" tax preparation, and "free for everyone".

I used tax act last year, very pleased; also used tax act this year, very pleased with the service. What I'm not pleased about is the Endeavor Card or the Bancorp people and as a reflection that leads right back to tax act because they are associated with Tax-Act. I have an illness and I have a limited time left on this wonderful earth, but I don't have any insurance to pay for my blood work, my medicine and a few more vital things that I need in life all because the associates Tax-Act uses will not give me my IRS refund. I was told to leave the hospital Jan. 28, 2012 because of my insurance problems. I used Tax-Act to file my taxes this year, and was accepted by the IRS, etc.

I had my card expedited so I could buy me some insurance and get my medicine for my illness. It's only supposed to take two-three business days; it's been two weeks and no card. When I talk to Endeavor custom service they hang up on me and say it's Bancorp's fault. When I talk to Bancorp they say it's Tax-Act's fault. I don't care who's at fault, where's my money? I'm dying and I need my medicine and my blood work by Friday, which will be in two days. I need help. If anyone can help me get my money from these guys, God will bless you and I will pray for you. I can be reached at **. I need help!

Get this pop up advertisement off my email page! It has no "X" out or close button and is blocking my page! I am sick and tired of having to get offline to get rid of it. Then after I check and deleted my emails, it pops right back up!

I am getting pissed off!

I want to file a class action lawsuit against tax act. I filed Jan. 10. It was accepted on Jan. 13 and it was direct deposited on 24th. I called customer service and they acted stupid and I was charged $2.50. I had to call again to talk to someone with brains which told me it would be there in 1-3 business days and I was charged another $2.50. Meanwhile, I can't log in online. I had to call and ask why I was charged $2.50. They said a new card will be issued in February, which is the reason why I cannot log in into it. Does that make sense? It is the 27th and still no money. So I called back and another $2.50 was charged. Whoops! No, this time they decided to double the charge—it was at -$7.50 and it should be -$10.00 but it says -$12.00 off my Endeavor card so far. I think they hold your money longer so you call and they can charge and you make millions and laugh in your face.

I understand that existence of a wrong, which forms the basis for a lawsuit, affecting a specific group of individuals or businesses is required in order to file a class action lawsuit.

Locate an attorney who handles class action lawsuits. Attorneys may be located using the Martindale Hubbell website. This website allows you to search for attorneys either geographically or by the category of type of lawsuits handled by that attorney. Sign an agreement with an attorney to represent you in the class action. You may be required to pay a retainer fee, such as a deposit, against any attorney's fees and/or costs incurred by the attorney in handling your case. File the class action lawsuit. One of the most often used reasons for filing a class action is to recover damages incurred based on products liability theory or relative to defective products. Unless you are granted a deferral or waiver of filing fees, you will be required to pay a filing fee which varies among the courts. Serve a summons and complaint on the appropriate defendant(s). You may need to hire a professional process server to perform this task.

Then send or publish the notice to all members of the specific class of members as per the order of the court. The court generally decides how proper notice should be given to the plaintiffs. Generally, notice is given either through publication of a notice in a major newspaper or magazine, or via service by mail or by personally serving notice. You will then need to provide the court and the opposing party/parties with a copy of the certificate of compliance with the court's order.

I filed with TaxAct for 2011 taxes. I chose to use the endeavor credit card card have not received it. I called and finally got through to the company and was told they received release for it on Jan. 17, but I will not receive my card until Jan. 31. That's not fair. Due to them holding my money, me and my children are now homeless. I was needing that money for a house. How can they keep my money and collect interest off me? They get paid enough from everyone. Why is our government allowing this to happen?

Fraud charges on my card, called, investigation was to be done. Was never called back. Called again, was told it had been too long. "Sorry nothing I can do."

Fraud charges on my card, reported it. Never notified back. Called again, was told it had never been filed and it was too late, sorry.

I tried to start my taxes on Tax Act website and ended up with the online edition. This edition is terrible. It is very difficult to use, shuts down frequently, difficult to navigate and does not allow me to save my returns. I have wasted dozens of hours due to this terrible software and it is impairing my ability to file my taxes. I was supposed to receive a free e-filing for both federal and state, but the state filing was not available for Oklahoma Non-Residents.

The other main issue is that after I filed my taxes with the online version, there is no way for me to save a couple of my own tax files that I spent hours creating on my own computer. They also want to charge me an archive fee to save my tax records. I basically purchased a product for a one-time use and now, I don't even have anything to save for my taxes except for a printed copy. I asked them about converting from the online version to the normal downloadable version that I have used in the past and they said that is not an option. The way that this software was marketed seems very fraudulent.

TaxAct combined my income information from Federal in filling out my State. In the Federal they kept my wages earned from an employer separate from unemployment benefits. But as for the State part, they "imported" this sum as one lump sum for income and had NOWHERE to correct this. I didn't notice until after when I was given fees and letters from the IRS telling me that I hadn't reported the unemployment benefits onto the State return. So they added it on (thought it had already been added on), and this upped my taxes.

Utter failure. Could never get my state taxes filed. Once I realized that and sent them in manually, I had already been charged the fee by TaxAct. I have been charged a penalty by the state for late filing. The Feds sent me a notice that my return was not signed and I can't find any way to contact them. Unreliable and a bad experience. Not recommended especially for something that can put your finances in jeopardy.Con sequences: $26.07 and $17.95.

The so-called premier Federal & State TaxAct software simply does not allow a person to e-file their returns, and does not provide the state part of the deal. I am unbelievably frustrated with the lack of support and have been unable to file. This product is **.

I filed my taxes online with TaxAct.com and elected to have my filing fees come out of my refund. Well, I got my refund the day I was supposed to but it was over $3000.00 short! I can't believe this. Republic Bank and Trust, the bank that was authorized to take my filing fees, took it upon themselves to take the majority of my refund and send it to a company in California for a student loan. However, this student loan wasn't in default and the IRS is not the one who did this. How can they get away with this? I've looked for tax lawyers and all I can find is one that helps when you owe taxes to IRS. I didn't get any offset letter from IRS and they gave Republic Bank the entire amount of refund. How do they then have the right to do this on their own cognizance and what is the recourse that I can take against Republic Bank and Trust?

I have been using Tax Act since 2003. I never had a problem and I still use them. Sorry for all the problems people have. I have never paid for my taxes and I do long form because of being a business owner. People need to pay attention you can get by Tax deluxe. If you hit no thanks. All of you people who are saying you cannot, are not doing it right because it works very good.

I have told others about this site and are happy. I would never have my money go to any bank but chase and it has always been there when it is suppose to. When I have made errors it has come back and told me I entered something wrong. And I have paid the 12.95 for archived records and has received them right away.

I can tell people who just want to complaint about services and it is so funny because this is a great service if you know how to use it correctly. Everyone is not capable of doing their own taxes and should maybe go to a tax preparer instead of blaming it on the company. Blame it on yourself for not being able to read the instructions correctly.

TaxActOnline has been bombarding me with emails claiming to have first filed my taxes and then telling me there's a problem with a company tax ID number so I need to contact them to straighten it out. Since I never heard of this company until a few days ago, and haven't even begun to do my taxes, I don't know what they're talking about. And there's no good way to contact them. I don't know who's doing what, but something is fishy.

Previous Years Tax Act would import you prior years' data to save time in completing all the forms. Now Tax Act wants to charge an extra fee to import that data and also to print any of your prior years returns. I have been filing with them for many years and this is the first time I have not been able to import and print old returns for free.

I was offered this Endeavor card for my tax return. Any way that I handle the card results in service charges that I cannot bypass. I was misinformed. I felt that I was signing up for a direct deposit card that was handled like a gift card. A $2500.00 tax return is being charged, $2.50 a month, $5.00 for any withdrawal, and an initial charge of $33.00 plus whatever it costs for their tax services. Charges are also incurred if you use the card for purchases. This is a major scam.

I have invested about 7 hours and $12.95 in attempting to retrieve a copy of my 2008 Income taxes which I filed electronically on Tax Act. I had problems from the get go. First, I had to request updated sign in information, that worked sometimes and other times would lock me out of my account. Then I emailed them for assistance, paid the $12.95 for a copy of a prior year return then attempted to retrieve it. I still do not have a copy of my 2008 tax forms (state or federal). I have used tax act for the past two years and am reminded once again why I keep saying I will never use them again and this year I did not. It took me two years to come to my senses. I will never recommend this site to anyone.

I have very simple returns and have used this software for about 5 years without incident. My 2009 return was botched. TaxAct did not calculate a Schedule M for me when I rightly deserved the credit, and their software was not smart enough to inform me that I was entitled to claim the new home buyers credit on my 2009 return if I purchased the home in early 2010. Now they want me to pay extra to file an amendment. This is the last time I use or let anyone I know use this software.

Like others on here, my refund was erroneously put on Taxact's own Endeavor Debit Card instead of the bank account I instructed them to deposit it into. They have limited amounts that you can take out and charge a fee to do so. When my wife tried to call the number on the back of the card, she was instructed that she would have to pay 3.95 to talk with anyone about this. This is a shameful, dishonest way business practice which should be illegal. A policy to make your customers get the service they have already paid for?

Extra charges to get my own money of out of the debit account. I have already paid to prepare the taxes through this business. I shouldn't have to pay more to get my money, especially when my deposit instructions weren't followed.

On 4/14/2010, I was contacted by my Mother, Joan regarding her use of taxact.com for a tax filing. She calmed, she was contacted by a taxact representative and was informed her tax return would be done completely free of charge. I reviewed this after she had been duped into paying $17.95. I went to their website and it claimed a free tax filing. However, when you proceed there's no way to actually get a free tax return filing without a deluxe upgrade. Loss of $17.95.

The TaxAct software worked, however, it tricked me into upgrading to deluxe, which I had absolutely no intention to do. I tried to reverse instantly, tried to get my money back, and got terrible response. I recommend that you use another, more honest service that charges only for what you use. I also find it disgraceful how many times the service shut me out, forcing me to idle for 10-20 minutes.

I e-filed my 2009 federal tax return online through taxact.com. I opted to receive my return via their prepaid debit card, (Endeavor Card by Bancorp Bank HSA) My return has since been direct deposited onto my Endeavor Card, however, someone tried to receive an additional card without my consent, thus alerting their fraud department. This is not my complaint. In fact, I applaud them for this action, my problem is I have provided via fax (at my expense of $16.11 to be exact) All of the documents they requested 3 days ago. Without so much as a return call to resolve this problem.

I am on a fixed income and am depending on my return desperately. I cannot even get a live customer service person, let alone a supervisor, after numerous voice mails, that is all they offer, I am outraged that my return is just sitting there, even if I have provided all of the documents they have so curtly requested. This outrageous act has affected not just myself, but all of my family, in which, I alone support. I am on a strict budget, as to the hard economic trouble that our country is in. I have had to go so far as to find food banks, have had my electricity disconnected, suffered financial embarrassment, mental anguish and so much more than I care to mention as to the blatant customer service I have received from the above mentioned business. I just want what is rightfully mine and should have had full access to days ago.

It is only fair that people also read success stories. I have been doing my taxes through TaxAct since 2005 and I have had plenty of help. The people have been patient and I'm a hyper person but they would listen and help me to resolve my tax issues or guide me where I would need to go. Never had to wait long to be helped-- what can I say. Sorry for those who were not as successful.

On February 24, I completed my online taxes and submitted them for refund. I was told that I would receive my refund on the Bancorp endeavor card within 10 business days. It has been almost a month of Mon-Fri waiting and still no refund. I have tried contacting 2nd story products to resolve this matter and all I get is the runaround and a phone number that is busy 24/7 or not answered because of heavy call volumes. The number given to me is for Bancorp. What are they doing with my money and why can't I get what belongs rightfully to me?

As far as I am concerned, I hope that particular bank goes belly up because of their incompetence and non compliance with their agreement. A class action law suit should be brought against these companies for breaking contract. If I or one of my fellow Americans were to break contract, we would pay heavily but it seems that no one cares what companies like this do. I am very disappointed in this company and I would like to ask the question, "What if the people decided that enough is enough and they aren't going to pay taxes due to this happening?" My next complaint will be lodged with the Fed Trade Commission Consumer Affairs division and will be repeated until I have this matter resolved.

There are a few damages such as putting me in a position of duress. I am stressed over past due bills and cannot afford to buy the necessities of daily life i.e., pet care and personal products. I have actually became an insomniac due to stress and cannot afford to go to the hospital or buuy medications to relieve these issues. I have also became very disappointed in our system both legal and of commerce. It is this type of betrayal of contract that causes really big problems not for just myself but the nation as a whole and it's time someone stood up and took action against it recurring in the future.

I had started filing my 2008 taxes with TaxActOnline. When I kept getting information I was not entitled to on earned income credit. I tried to correct the information, but could not so I cancelled the process. So I did a paper file but I am not sure my online filing was cancelled and the IRS may use both. A loss on my refund because a claim by the IRS that my 2007 tax return did not match.

I cannot get any kind of contact with Tax Act. I completed a tax return on 2/18/10 with no kind of message from Tax Act. I need my return done now.

I filed my federal and state taxes with TaxAct. I understood I could file my federal online for free and I would have to pay $14.95 to file my state taxes. I was charged $14.95 twice for filing my state taxes. I would like to know why I was charged twice.

I attempted to file my 2009 taxes online through Taxact.com. I paid them $14.95 for "deluxe" service and another $5.95 for storing the records. The 1040 goes fine. I answered all questions and provided PIN numbers but it won't print. If it won't print, they can't file it. I watched the video, read all the help sites and sent an email. Taxact.com responds by telling me to watch the video, check the pop-up blocker, check my Adobe, blah blah blah. I did all the things suggested. It still won't print, won't file. No help, no taxes filed. I just paid for absolutely nothing and now have to go out and find a tax preparer or just get the forms and file them myself like in the "olden days" file them.

I used TaxAct Online to prepare my 2009 income taxes as an individual. I e-filed both Federal and California State taxes, paying TaxAct Online $14.95 to e-file the state return. For both refunds, I instructed TaxAct Online to have my refunds deposited directly to my Wal-Mart Money Card and provided the same account information for both refunds. I received the federal tax return onto my debit card the same day I was told it had been processed by the IRS. I then submitted the state return with refund instructions the same.

On 2/18/2010, I called the FTB to inquire about my refund. I was told it had been processed on 2/16/2010, but it did not make it my debit card. So, I e-mailed TaxAct Online and inquired about why my refund wasn't on my card yet. I received a reply from them that I had chosen the option of having my refund deposited onto one of their "Endeavor" debit cards, which would then be mailed to me. This is completely untrue. In the meantime, I received an e-mail from Chase Bank today informing me that a statement concerning my deposit is online at the Chase site, and to "click here" to be taken to my account. I have a very overdrawn account with Chase Bank and have not been using the account because I haven't been able to pay it back. When I attempted to access my Chase account, I was locked out of it.

I then tried to call the 24-hour automated teller on the phone to obtain information about this so-called deposit, but was also locked out of that. These "Endeavor" debit cards that TaxAct Online is referring to are such that the information on them are shared between banks; thus, depriving one of privacy concerning his/her financial information. By this ** up on the part of TaxAct Online, it has not followed my instructions for submitting my state tax return, has instructed the FTB to deposit my refund in a way I did not instruct, and has allowed my refund to be seized by Chase Bank; thus, depriving me of the money I was expecting to pay my phone and electric bills (due Monday). Chase Bank has illegally taken money from me without due process of law. The impact of this is devastating. Likely, my phone and electricity will be shut off Monday. And as I work online as a medical transcriptionist, I will lose my job.

First, to those who say read the fine print, I always do! I used TaxAct last year with no problems. This year is a different story. I decided to use the Endeavor card option this year. You know, receive your refund within 7-10 days. It has been 3 weeks now and still no refund! My refund was direct deposited on the 12th, I received my card on the 18th (okay, holiday weekend. I can understand that). I activated my card and found out that it has a zero balance! I called customer service only to be charged $2.50 to speak with a live person! And by the way, that was charged to the card within seconds!

Anyhow, they could not give me any answers and told me to call the fraud department. I called only to be told they have not received notice from the IRS. Okay. Calling the IRS and they told me of course that the funds were deposited on the 12th and gave me a routing and account number. I called the fraud department back and gave them the information the IRS gave me. The representative (Misty) told me that it was in fact their routing and account number, but yet they still have not received "notice" from the IRS! They repeated this line over and over no matter who you talk to. It's very frustrating not being able to get answers from this company.

Next step, be a little more patient with these people and give it a couple of days. Then called IRS to trace my funds. TaxAct has potential, they just have to use a little more professionalism and add a little more truth to the "fine print" for the customers paying to use their services!

I used TaxACT online and paid extra to have them review my 2007 tax returns (Federal and State). There was a huge error (we figure a computer glitch), but they didn't catch it. So my husband and I had to pay back $5,000.00 to the Federal and $500.00 back to the State of MI. TaxACT told me, "Oh, well, too bad, you were supposed to have checked it before you sent it through on e-file." What did I pay them extra for? They wouldn't stand by their mistake.

Please, don't anyone use TaxACT, they are not reputable and don't stand behind you. We got burnt because of them. I'm still so angry I could spit nails. They should be put out of business before they screw somebody else over! TaxACT isn't out any money, what the heck do they care, which they don't! I had to repay money to Federal and State. It put us in financial stress (bad enough the government made us lose half our retirement pension), and now this!

My return was rejected by IRS for a small error. Taxactonline indicated how to correct the error, but nowhere did they tell me how to access my return so I could make the correction. I spent over an hour going through all of their "help" and found nothing, not even in FAQ. Delay and absolute frustration.

I had my 2009 taxes done with Tax Act and had it direct Deposit on to one of their Tax Act cards. About three to four days, they put a hold on my account, so I called and asked them why they have a hold on my card. They told me they don't think I am who I am and asked me to send the following information: my ID, my 1040, my Social Security Card, and my Business Licenses. So I did and they tried to say that it was too dark and they closed my account.

Months later I called back to see where they would be sending my funds at and how should I go about getting it and they told me if I keep calling, they were going to call the police. They also said there is no more need for me to keep calling because they were not going to reopen my account. So as of this moment I am planning on hiring a lawyer and sue them for my money and more! I would not tell anyone to use Tax Act at all! Consequence is that I had got so behind on my bills and had to move out of my place.

Taxact advertises a free federal e-file. They do not tell you that if you used the services a previous year, you aren't eligible. They also enlisted a bank (Republic Bank). This bank is not aware of any consent forms or claims on the form. In turn they charge you $15.95 for ERD direct deposit for the same time frame (8 to 15 days) as the direct deposit for no fee. I was told once the IRS accepts the application, it's out of their hands. This service is misleading and an inconvenience. Last year I received in 7 days.

First time user, filed my 2008 Federal and State tax returns. I have prepared my own taxes for 30 years, am self employed, take annual tax classes. Encountered several problems resulting in many calls to Technical Support. After days of working through this, there was one form that needed an attachment and Tax Act does not provide that service so I had to mail it in instead of eFile, which was my main objective. Still had to pay their full on-line fees.

Now, Dec 2009, I am preparing my tax papers for the coming season. Discovered a discrepancy in 2008 return. Tax Act calculated business Auto depreciation incorrectly. They used the depreciation table and did not take into account the "maximum amount" that the Feds allows which for Listed Property is lower. So the depreciation was too high. Also, none of my Auto expenses (gas, repairs, etc) were carried over onto my Schedule C. I now need to Amend my State and Federal returns to include (1040, Sched SE, Sched C, Form 4562, State Return). My estimate is over $800 overpayment to the IRS, and $200 overpayment to State, that is over $1000 that is owed back to me.

I have not received a reply to all my numerous questions to them. I am hoping they will back up their product and help me file the 1040X at no charge, but it is unlikely. They will not let me access my 2008 return without paying the Archive Fee. I would not recommend Tax Act to anyone.

I am a professional tax preparer who has been using TaxAct for over 6 years. I was contacted by several of my clients after they received a notice from the state indicating an error on their 2006 Maryland Tax Returns. Upon further investigation, it was discovered that TaxAct's 2006 MD State software contained an error. (A number that should have been carried over from the Federal Tax Return to the State Tax return did not, causing an an understated state income.) TaxAct was notified, provided with all applicable data, and promised to resolve the problem.

One week later, TaxAct informed me that although their software did in fact contain a mistake, they would not reimburse any of my clients the interest and penalties that MD State has imposed. They informed me that I should have manually changed the number, even though their tax software specifically instructs against it. I am appalled that this company will not stand behind their product, and will not use TaxAct again. I strongly advise other consumers to avoid TaxAct. Hundreds of dollars in penalties and interest, which I am now forced to reimburse my clients.

I filed my taxes electronically through TaxAct on April 13. Since I have used TaxAct for at least 4 years I trusted my return would be sent safely to the IRS. Yesterday I realized I hadn't received my refund yet and went to TaxAct website to check status. Although they had my refund amount plain as day on their page (which wouldn't be there if I hadn't filed), my status read: "Not yet filed". Numerous attempts to talk to a live person failed; when I called Customer Service it was just an automated voice extolling their products,and then they hang up. I had paid $13.95 (debit) when I filed (or thought I filed). I finally called my bank and am taking legal action to get my money back. I informed the IRS as well of the situation am snail-mailing my return to them now. Thank god I don't owe; had I owed, I would have been penalized.

It's a shame; I loved using TaxAct. I guess it's back to paper forms or a more reputable electronic filing company next year.

And Edgar of Seymour, I was like you; I trusted TaxAct and had used them for years. Don't chastise Daniel of Maine, or anyone else for that matter, for being unhappy about a breech of trust and loss of funds in Any amount. Until it happens to you (and it might), you have no place to judge.

Paid for deluxe package, recieved crappy software that continually resulted in my return being rejected. Hours of phone calls and service emails later, I'm no better off, I now have to mail a late return. DO NOT BUY THIS PRODUCT!

I was able to submit my return online by the deadline last night. However, it was an unnecessary stress. I usually submit my return in Feb/March, so I have learned my lesson. Regardless, taxactonline should anticipate a high server load on the final day and be capable of handling that load. The errors I had to fix were with my 1099-R forms. The errors should have been detected when I ran the alerts prior to submitting my return.

None yet unless my electronic return is rejected again.

First of all, it isn't free!!!! and then when I asked them for a payment plan to pay federal taxes, their email to reply wasn't any good and the email was returned as no such email address. I was pretty confused when I was doing my taxes and they are of no help to me.

Now I am late for my filing!!!!!!!!!!

I filed my return early this morning. I received an email at 9:44pm that my federal return was rejected due to some non numeric characters. Shouldn't their software detect this? Since 10pm, I have been trying to get on their website to correct the errors and resubmit, but the site is unresponsive. I wish I would have downloaded the actual software instead of using the online version. I've been using taxactonline.com for years and have never had an issue before. I've read the numerous complaints on here and and worried about the debit card complaints. I checked the PDF of my federal return and it does show my routing and bank account. I better not receive one of those debit cards once I do file.

If I cannot submit my taxes electronically in 55 minutes, then my taxes will be late. If my return is late, then taxactonline.com should pay my penalties.

I am unable to get access to my stored incomplete tax return for 2009. I've been trying for more than 2 hours now. They obviously have either insufficient computing power to support their customer base, or they are having a severe networking problem. Also, there is no phone number to call to report this issue or ask for a status update on network availability.

No consequences yet, but if I can't complete my return on time I'll be a very unhappy camper.

Its april 14 2008 i get a message the my efiling was rejected i try to log on taxactonline to fix the problem and guess what?its been 3 hours for me try to get to their website,no way!im frustrated with their poor service,i understand its busy but my roomate filed today with turbotax with no problem...taxactonline should be WAY MORE prepared for this day...i will NEVER USE THEM AGAIN...i wasted $16.95 for a service that i cant even get to in critical time where i have to catch the dead line... my roomate was happy with turbo tax

Over a month ago I filed with TaxAct online to receive a faster refund of my taxes and instead of depositing this money into my bank account it was deposited into a debit card account held by a company called Endeavor against my will. I have made repeated phone calls to both companies without any response. I am in the process of writing a letter to the company and requesting all documentation surrounding this situation.

Significant loss of income to a small buisness owner and single parent home.

WARNING! DO NOT USE TAXACT. My son used TaxAct for the first time this year and has had nothing but problems. His refund was suppose to be a direct deposit into his checking account, routing number and account number were given. Fees were paid. Refund was approved by the IRS. TaxAct ignored the information given and deposited his refund into an unknown account. This was discovered when my son checked the status of his refund.

The IRS was kind enough to give us the routing and account number set up by TaxAct in our sons name. Apparently they decided to issue an Endeavor card instead of doing direct deposit as requested. Trying to get information from TaxAct as to why they issued this card is impossible. We have called 3 times and were given the run around, told supervisors are busy so send and e-mail. We'll get back to you. Yeah right.

The Endeavor card came today and when activated we found it to be about $70.00 short. We will try one more time for answers then file a fraud report.

I have used TAXACT online 3 years and no problems. MY earned income credit didn't match with IRS and they ammended delaying our refund another 10 days, but other than that I am still satisfied. I don't know where the card came in? I never received an offer for it? Refund was deposited directly to my account as requested.

I borrowed money to be repaid from refund. I had addtional interest to pay for two weeks.

We have e-filed our taxes for the last 2 or 3 years with TaxAct and been very pleased. It was easy to do and very straightforward. THIS YEAR WAS A NIGHTMARE AND I WILL NEVER AGAIN USE TAXACT DUE TO THEIR DIRTY TRICKS! We prepared and filed our taxes as usual. Our state return was deposited in our bank account quickly but our federal didn't show up. We waited a couple of weeks and then began to look into it. We were told on Feb 27th that the money had been deposited on Feb 11th. Of course all kinds of red flags went up. We contacted our bank and confirmed that no transaction had come through. Contacted the IRS and they gave us name, number and routing info for a bank we have never heard of in Delaware that our money was sent to.

Naturally, we were freaking out at this point, pull our credit reports, research this unkown online only bank (Bankcorp) and contact TaxAct. TaxAct looks through our info and confirms that, yes, the $$ should have been deposited in our account and files a customer service ticket and gives us an email address to also send in our own complaint. We even contacted the local police department to find out if we need to file a report for identity theft. Later, while straightening up I found a single sheet of paper with two credit looking cards stuck to it and TaxAct on the front. I remember getting the cards a few weeks ago and asking my husband if they had anything to do with our taxes because they had taxAct written on the corner of the sheet of paper. He said no and we assumed that it was some sort of solicitation. Thank goodness that I didn't shred them like I normally would have.

I looked the paper over and sure enough, the cards were issued by the mystery bank that now held our return. I called the customer service number and was frustrated to find that it wanted me to activate the card before I could find out what the card even was. I used the old don't push any buttons and pretend I have a rotary phone trick and after 5 minutes of endless menus and repeating messages I finally got kicked out of the phone loop and was able to talk to a real person. This person informed me that by selecting direct deposit with TaxAct we somehow authorized them to set up a separate bank account and issue us the Endeavor debit card. Let me assure you that selecting direct deposit in years past has never resulted in a new bank account!

I was stunned and angry to learn that they had already charged me $15.95 to set up the account for me, and that to get my money out of the account I would also have to pay a fee. I was told to go to my regular bank and they could withdraw everything but $5 from the card and that was the cheapest way to get my money off of the card. I am extra concerned about whether this bank account now shows up on our credit reports because we are looking at buying a house soon and I don't want on my credit record that I had some wacko account for a month. I am afraid that it will drop my credit score.

This has been a nightmare and is a very dirty trick that TaxAct and BankCorp have come up with to eat into my tax refund with their dirty fees. I don't know how long it will take to get all of this resolved, but I really want my money back from TaxAct for setting up this account and then having to get my money out again. STAY AWAY, WARN YOUR FRIENDS AND FAMILY ABOUT TAXACT AND THEIR DIRTY TRICKS!

i checked again the status of the card and found out endevor charged me $5.00 for the bank transaction. later i used the card for some gas and groceries and found out that for every transaction i made i was being charged .50. not only that, when i filed my taxes with taxACT they charged me $16.95 from my atm card and $16.95 from the endevor card.i sent them and e-mail because the phone number for customer service they sent was invalid. the e -mail from taxact said that i did request a credit card. so i asked them why then were they charging my atm card and again the endevor card. i never got an answer back.

I keep getting switched to a 2nd story software company who asks for my social security number upfront. I know that isn't right since it is already on file and all I should have to do is enter my user name and password . I used tax act online last year with good results, but do not plan to do it this year.

None yet, but I am not allowing consequences since I am not going to use them again.

I used Tax Act Online to prepare my Taxes. I opted to have this money deposited in my checking account and I supplied them the routing number as well as my checking number. On the day my funds were to be deposited I received an Endeavor Card by Tax Act which I did not request. I have tried to get my money from this card to no avail. I have called several times and I asked if this conversation was being recorded and they said yes.

These people not only charge you a fee of $15.31 as a one time transaction fee but when you go to an ATM If you can fine one that will accept this card they charge any wear from $2.50 and 1.95 on the other end to get your money anywear from 50.00 to a hundred dollars at a time. They claium it cost 5.00 to get a cash advance but it is 5% for this transaction. This also could amount to a great deal of money depending on how much you are getting back. I asked them for a check and they state the only way to get this to happen would be to request the account be closed and they charge 15.00 for this.

This company is taking advantage of people that can ill aford to pay these fee's. Do not do business with Tax ACT on line. I have still not decided about what to do about this and I still no not have my money. This is money that I need to pay bills with and buy a few groceries. I am on Social Security and I can no afford these fees. I did not ask for this card. Please put these people out of business.

I filed taxes online using TaxAct, I opted for the Endeavor debit card because it comes within 7-10 of IRS acceptance of return. It is 12 days later now, the IRS already deposited the money on the card and still no card in the mail. I even paid the extra 15.95 for the debit card, they charge 2.50 every time I call and ask about the status of my card. They tell me it was mailed on the 10th, when my IRS return was accepted on the 2nd, so, how was it that I could get my card within 7 days? Dont think so. TaxAct is a fraud. I will never us this service again. They were lying when they said 7-10 days.

It ruined my anniversary and Valentines day for the kids because they lied about the time frame that I would supposedly get the card in the mail.

I have used taxact online for years and have never had a single problem. It is a very easy site to navigate and I am very pleased with their services. Also someone complaining about having to pay 15.00 buck is [ludicrous].

To those people posting comments about how you've been screwed over by Tax Act... your reading and comprehension skills are not the best. The free part is for the PREPERATION, not the actual filing. If you are too lazy to print a copy of your federal return(and mail it in yourself), then you have to expect to pay a fee to have them e-file it. How do you think a business can make money, providing their services for NOTHING? The fact that they allow you to use their software for nothing, and even allow a print out of your completed return to file - for free - is a hell of a service! They only make money on the people who are too lazy to submit the return themselves. Also, the IRS has never recommended this site. They have simply listed them as a site that performs preparation services, including PORTIONS being FREE FOR THOSE WHO QUALIFY.

None to me. I read everything - and do not expect anything for nothing.

To Daniel of Maine. I have used taxactonline for 4 years now and have NEVER had a problem with filing my Federal Tax returns. OH and BY THE WAY! TENNESEE does NOT have a State income tax so I don't have to pay the &7.95 for filing the State return as it clearly states. If you are having a problem with taxactonline use H&R Block or Jackson Hewitt and pay the additional amounts ane sleep well and complain about sonething that is really worth complaining about.

I have used TaxActOnline for that last 2 years and plan to use it again this year. I have NEVER had any problems with it. As others have stated, as long as you take the time to read all the questions and take care to enter information correctly (as you should with ANY tax preparation) it is very simple and fast to complete your tax filing. Also as stated before, the preparation is free but there is a fee for the actual filing the return with the government. That is clearly stated.

did my taxes and sent them on Oct 24th-paid what was supposed to be 16.98 to update the service to premium service including filing state and federal taxes via computer and getting a email when taxes were recieved and accepted. First both returns were rejected supposedly because the federal governement recieved both state and federal,

they were sent again on the Oct 15th-and I never recieved confirmation and after trying for several days finally got back in my acct, and it said that the federal return was rejected becasue of the wrong tax ID number for my employer-I double checked the return and the numbers were correct and the taxes were sent again-I never recieved another email stating they were rejected-could not access the account again without paying a fee, could not print the return I paid for and now was late filing my taxes.

I called the customer care technical number and was told since the last day to file taxes was 10/15/2008 that was the last day of the tax season and I had to pay to print out the return so I could send it to the IRS. The reps laughed and thought this was funndy, after becoming very angry finally let me talk to his supervisor, still laughing about it. The supervisor was no better so I asked for the phone numbers for the corporate offices and the president of the company and was told that I could not have them, all I could do was email a general complaint and they would get it to the president of the company. Of course this did not solve my problem. I was further told that it was my own fault for waiting to file my taxes until the lat day ( filed them one day earler and did not get a negative reply until late on the 15th.

I do not know if they IRS will accept the taxes, or audit me because of the lateness. I am very worried, spent $10 to send the return to the IRS by certified mail. And finally called the credit card company and had the fee they charged me removed from my account.

I want to respond to the writer who said, I trusted TaxAct because it was recommended by IRS. I checked the IRS' official website. They have a search feature, so I put in the search term taxactonline. There was no search result-I don't think IRS officially recommends this company.

I filed 2007 federal and 4 seperate state returns. Me Alabama return was missing 2nd page and my return was sent back from state because of the missing form. I tried to get my Alabama return printed. Today 10/24/2009 I paid $12.95 to get access to my 2007 return. The only thing showing was on the other 3 states., of which 1 of those was wrong also. The Alabama return is my home state and very important. I trusted TaxAct because it was recommended by IRS.

I was due a $46.00 refund. The key issue is I have not been able to send my completed 2007 tax papers to State of Alabama Department of Revenue. This will effect any future dealings regarding filing with State of Alabama.

I made a payment for $10 to my fed. income tax trough taxact They Charged my credit card, but never made payment . I'm being charged intrest, and will have to pay it myself. have e-mailed them and left phone# have gotten no reply!

will have to pay extra $10 dollars+intrest

When I called customer support I was given reasons for not being able to access my account including instructions beyond my technical comprehension which should have nothing to do with simply accessing what should be a simple switch to my file from the 2006 returns. I NEEDED this information as support for my financial file in refinancing my home. Not having it could cost me the opportunity to refinance at a much better interest rate. This blocking of help and denied access could cost me thousands of dollars not to mention the $5.95 access fee for which I was not served with the requested 2006 tax return.

I have used Tax ACT for several years. This year I was filing and there was a selection of charging the program cost to my credit card or having the amount taken directly from my rebate. There is no further explanation of this choice at this time. I usually pay for the program just to be able to import the info the next year. After filling out more questions and at the end of the process the program tells you that an account has to be set up at a bank and it will cost even more money than the regular fee. Yes, I could have gone back...back...back... and changed that decision and then I could have filled out the information again.

I wasn't happy with Tax ACT at this point and thought it was kind of a shady way of doing things. So to add to this mess if you had the amount taken out of the refund your stimulus check won't arrive until July as a paper check. Poorly done Tax ACT.

I went to a web site tax act online. It stated that federal & state e-filing were free. I only wanted to file for my disabled mother so she could get the stimulus payment. Also she is due a refund from the state on her property. Well it showed the federal was completed after about 20 times going back and forth. The state would not go thru until I paid using my credit in which I did. They charged the deluxe package which was $22.95. I am very upset because I worked at least 5 hours and am keeping my fingers crossed that eveything is ok.

I have used TaxAct Online for over 6 years now. I READ everything BEFORE clicking the buttons. And I have NEVER paid a dime for anything. The site clearly states that the preparation is free, to e-file is more unless you qualify under the federal requirements. The only time you are charged is if you upgrade to other packages which of course have more bells and whistles...for the average taxpayer, probably not necessary. I always file my returnes electronically for both State and Federal and it never costs me more than $7.95. Which is a BLESSING considering my state refund is deposited within 48 hours of the confirmation receipt every year, and the Federal refund is deposited within 5 days of the confirmation.

If you pay attention and print out ALL the instructions, you will see that you will get a confirmation from the IRS and the STATE that your return has been accepted. It is YOUR responsibility to be sure you receive those, if not you must go back thru and read the help instructions. Furthermore, if you DO receive the confirmation and the taxing agency says you never filed, all you have to do is send them the confirmation with THEIR document control number and you will not have to pay anything at all.

Again, you must read the instructions. If you're not willing to follow the instruction to the letter on something as important as your taxes, then perhaps you need to spend the several hundred dollars to have someone else do it for you. In short, I love the software, I've converted over 25 people to the software who have NEVER had a problem in all their time filing. As with anyting in life, you only get out what you put in. I will use this online service as long as it is available.

Beware Social Security Benefit receivers. TaxAct Online cannot deal with the Stimulus Package requirements. I filed a Federal Return with less than $2000 in earned income and $17,000 in Social Security Income. Put these figures in their interview process. They filed 1040EZ which DOES NOT report Social Security income. I had to file an amended return. They offered to do this if I upgraded to Deluxe. Guess what? Ammended returns (1040X) must be hard copy mailed. They wanted to charge me $10 to fix their mistake and give me a form you can get from the IRS website for nothing! And their email support is so pathetic it is embarrassing. I called their support line and they have no intention of fixing this. TurboTax Online has it working fine. I just did a dummy return and it correctly used the 1040a, which does report Social Security benefits.

I had to file an amended return so that I will get my stimulus rebate.

I received notice from the KY State Treasurers stating that I took a Hope Credit and a Lifetime Learning Credit for the tax year 2005 and that I will have to pay $487.02 and interest of $65.58 for a total of $552.60. I felt that Tax Act Online should have alerted me of the error but it did not. When I submitted this to tax act's guarantee they stated,

"The entries for education expenses were entered by the user in both the Federal Q&A and the Kentucky Q&A as those amounts do not transfer from the Federal to the State program automatically. Since the program did compute the correct amounts based on the entries made, it is not covered by the accuracy guarantee. Thank you for using TaxACT. Please let us know if you have any further questions."

What good is this program if it doesn't know if you calculated the same for the state as the federal?

Paid $13.95 for FREE tax software and waited an extra two weeks for state refund due to them not sending the state return in until the federal refund was received. This resulted in my bank overdraft.

I plan to use them again next year.

I may have to refile.

I read the complaints that I have seen online. I just wanted to say that it is perfectly clear if you are familiar with efiling that you MUST pay for it. There is no free state filing. None of the sites actually do this for free. You must read all of the information thoroughly prior to completing then there will be no confusion, and doing any of this type of preparation work in a hurry is not the smartest of acts in any situation. Just a defense of a company (taxactonline.com) that I found to be easy to use and successful in my opinion. Thanks

I read your complaints from other individuals; and I'm sorry, but I think they were just in a hurry. If they were getting charged $7.95 for anything, it wasn't for filing. It was for one of the optional services that taxactonline offers. Yes, all the upgrade offers can be annoying, but hey, it's a free service. You have to expect the occasional ad. I filed my federal and state taxes with them; it was just as efficient as TurboTax or similar products, and it only cost me, as advertised, $13.95 for the state. When I used TurboTax last year it cost me well over $50 by the time I was finished. I have no complaints with Taxactonline. Frankly, if people are complaining about having to pay under twenty bucks, let them try an accountant and see how that works out for them! Suck it up, folks.

I'm a happy customer. I just hate seeing people complain because they click the wrong buttons in a rush and then blame the service provider.

It was my first time using the e-file method, and I was kind of hesitant about it. When I went to the IRS web site and they said that Taxact was a good place to go, I filed with them. Yes, I got surprised my the fee at the very end, but paid it anyways because I had just spent an hour doing the whole thing. Then I received my confirmation emails, and paid no mind to it any more. Last week (4 months later!) I received a letter from the IRS stating that they had not received my return and that I would have to file again, and with late fees. I called TaxACT and they told me that I would have to upgrade my membership to be able to speak with customer service reps. to find out what happend. PAY AGAIN TO FIND OUT WHAT THEY DID WRONG?!?! That is ridiculous and a scam. I hope nobody else every uses them, so they aren't in the same boat as me. Thanks for SCREWING ME OVER TAXACT!

well the worry and the stress is way too much to deal with, and I just dont need any more stress in my life, especially around tax time