Complain about a product or service

Taxactonline.com

Kaye of Flint, MI February 8, 2010

I used TaxAct online and PAID EXTRA to have them review my 2007 tax returns (Federal & State). There was a huge error (we figure a computer clitch), but they didn't catch it. So my husband and I had to pay back 5,000.00 to the Federal and 500.00 back to the State of MI. TaxAct told me, "oh, well to bad, you were supposed to have checked it before you sent it thru on e-file. What did I pay them extra for? They wouldn't stand by their mistake.

PLEASE, DON'T ANYONE USE TAXACT, THEY ARE NOT REPUTABLE AND DON'T STAND BEHIND YOU. We got burnt because of them. I'm still so angry I could spit nails. They should be put out of business before they screw somebody else over! TaxAct isn't out any money, what the heck do they care, which they don't! Had to repay money to Federal and State. Put us in financial stress (bad enough the Government made us loose half our retirement pension), now this!

Gordon of Albuquerque, NM February 4, 2010

My return was rejected by IRS for a small error. Taxactonline indicated how to correct the error, but nowhere did they tell me how to access my return so I could make the correction. I spent over an hour going through all of their "help" and found nothing, not even in FAQ.

Shawntavia of Wesley Chapel, FL February 2, 2010

I had got my 2009 taxes done with Tax Act and had it dircet Deposit on to one of there Tax Act cards. About three to four days they put a hold on my account, So I called and ask them why they have a hold on my card and they told me they dont think I am who I am and ask me to send the following information my ID, my 1040, my Soical Secuity Card, and my Buisness Lisences so I did and they tryed to say that it was too dark and they closed my account. Months later I called back to see where they would be sending my funds at and how should I go about getting it and they told me if I keep calling they was going to call the polices on me and there is no more need for me to keep calling because they was not going to reopen my account.So as of this moment I am planning on hiring a lawyer and sue them for my money and more!!!! I would not telling anyone to use Tax Act at all!!!!

JENINE of MAPLE SHADE, NJ February 1, 2010

Taxact advertises a free federal efile. They do not tell you if you used the services a previous year, you aren't eligible. They also enlisted a bank (Republic Bank). This bank is not aware of any consent forms or claims on the form. In turn they charge you a 15.95 for ERD direct deposit for the same time frame (8 to 15 days) as the direct deposit for no fee. I was told once the IRS accepts the application it's out of their hands. This service is misleading and an inconvenience. Last year I received in 7 days.

Richard of Minneapolis, MN December 26, 2009

First time user, filed my 2008 Federal and State tax returns. I have prepared my own taxes for 30 years, am self employed, take annual tax classes. Encountered several problems resulting in many calls to Technical Support. After days of working through this, there was one form that needed an attachment and Tax Act does not provide that service so I had to mail it in instead of eFile, which was my main objective. Still had to pay their full on-line fees.

Now, Dec 2009, I am preparing my tax papers for the coming season. Discovered a discrepancy in 2008 return. Tax Act calculated business Auto depreciation incorrectly. They used the depreciation table and did not take into account the "maximum amount" that the Feds allows which for Listed Property is lower. So the depreciation was too high. Also, none of my Auto expenses (gas, repairs, etc) were carried over onto my Schedule C. I now need to Amend my State and Federal returns to include (1040, Sched SE, Sched C, Form 4562, State Return). My estimate is over 800 overpayment to the IRS, and 200 overpayment to State, that is over 1000 that is owed back to me.

I have not received a reply to all my numerous questions to them. I am hoping they will back up their product and help me file the 1040X at no charge, but it is unlikely. They will not let me access my 2008 return without paying the Archive Fee. I would not recommend Tax Act to anyone.

LS of Gambrills, MD May 19, 2009

I am a professional tax preparer who has been using TaxAct for over 6 years. I was contacted by several of my clients after they received a notice from the state indicating an error on their 2006 Maryland Tax Returns. Upon further investigation, it was discovered that TaxAct's 2006 MD State software contained an error. (A number that should have been carried over from the Federal Tax Return to the State Tax return did not, causing an an understated state income.) TaxAct was notified, provided with all applicable data, and promised to resolve the problem.

One week later, TaxAct informed me that although their software did in fact contain a mistake, they would not reimburse any of my clients the interest and penalties that MD State has imposed. They informed me that I should have manually changed the number, even though their tax software specifically instructs against it. I am appalled that this company will not stand behind their product, and will not use TaxAct again. I strongly advise other consumers to avoid TaxAct. Hundreds of dollars in penalties and interest, which I am now forced to reimburse my clients.

Linda of 12339 N.E. Hassalo St., OR May 4, 2009

I filed my taxes electronically through TaxAct on April 13. Since I have used TaxAct for at least 4 years I trusted my return would be sent safely to the IRS. Yesterday I realized I hadn't received my refund yet and went to TaxAct website to check status. Although they had my refund amount plain as day on their page (which wouldn't be there if I hadn't filed), my status read: "Not yet filed". Numerous attempts to talk to a live person failed; when I called Customer Service it was just an automated voice extolling their products,and then they hang up. I had paid 13.95 (debit) when I filed (or thought I filed). I finally called my bank and am taking legal action to get my money back. I informed the IRS as well of the situation am snail-mailing my return to them now. Thank god I don't owe; had I owed, I would have been penalized.

It's a shame; I loved using TaxAct. I guess it's back to paper forms or a more reputable electronic filing company next year.

And Edgar of Seymour, I was like you; I trusted TaxAct and had used them for years. Don't chastise Daniel of Maine, or anyone else for that matter, for being unhappy about a breech of trust and loss of funds in Any amount. Until it happens to you (and it might), you have no place to judge.

Dane of Algonquin, IL April 24, 2009

Paid for deluxe package, recieved crappy software that continually resulted in my return being rejected. Hours of phone calls and service emails later, I'm no better off, I now have to mail a late return. DO NOT BUY THIS PRODUCT!

Jasen of Kalamazoo, MI April 16, 2009

Jasen of Kalamazoo MI (04/16/09)
I was able to submit my return online by the deadline last night. However, it was an unnecessary stress. I usually submit my return in Feb/March, so I have learned my lesson. Regardless, taxactonline should anticipate a high server load on the final day and be capable of handling that load. The errors I had to fix were with my 1099-R forms. The errors should have been detected when I ran the alerts prior to submitting my return.

None yet unless my electronic return is rejected again.

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