Complain about a product or service

Tax Ready a/k/a National Audit Defense Network (NADN)

Las Vegas NV

NADN • Complaints • Feds Sue NADN

Gerald of South Elgin IL (4/22/04):
I think from the looks of things I was part of a scam that took me for $5750 for the 2002 and 2003 tax year. I was promised had the original fee deducted from checking account and was supposed to receive a tax credit for a note that allowed Orion Websites to rebuild a site for use for disabled people. (A noble cause it seemed). As a secondary cash flow idea they would setup a mall from which I could see items that disabled Americans could browse with the technology. I followed the directions and picked my zip codes, and setup a mall in which nothing was sold. They told me, that, that fact would not matter and that I would still receive the $5000 tax credit for each of the years I participated.

I sent my tax returns into them and have never heard back. In both cases I have not received a return phone or any other type of contact. In my attempts to call them back to investigate the number that I was given no longer works. I have yet to receive a tax return for last year or this year. In both cases I was forced to submit an extension. I know the government owes me money but at this point I do not know what to do as my receipts are gone with the mail.

Christian of Richland WA (3/28/03):
Paid $1000 in Jan 2003 for services to review last 3 years income tax returns and prepare returns for 2002 and 2003. After dozens of phone calls and E-mail pleas, I have never been able to talk to anyone but operators and sales. It appears I will not receive any service for the $1000 I paid NADN.

Kenise of Bryans Road MD (2/19/04):
I called in to get the free kit in May and the representative told me that he could save me money on my taxes if I subscribe to the program for $200. I told him okay and gave the credit card number. I was told to fax my 2000 and 2001 taxes to them and they would take care of it. I then called back later that day and told him I didn’t have room on my credit card and I would give them another card later. I then called back again and told them to cancel it because I didn’t have room on any of my cards.

The next day I received a call telling me the card had gone thru and to fax my paperwork promptly so I could get the process started on my refund and savings. I did as I was told and about a week passed them I received a call stating I needed to fax my information again so I did. Then a couple weeks passed and I received another call stating I need to fax my paper work again and again I did. Then another couple weeks passed and I received call telling me they where looking over my papers but they need some additional information so I gave it to them. They told me some one would get back to me.

Then a few weeks passed and I sent in a letter to cancel as I had not received any thing about my taxes and the service I paid for was not working for me nor had any one contacted me back. I waited a few more weeks then I received a call stating the only way they could save me money on my taxes is for me to pay $2000 to get into an Internet business. At this point I was totally very upset -- not only had I done all that was required of me and paid money for a service that I was not receiving, now they want me to pay more money for a possible saving.

I called and I faxed my letter of cancellation again and this time some one did call me back to tell me I could not receive a refund because I was past the 30-day cancellation period which I know nothing about. I feel I have been misled and ignored and treated unprofessionally and unfairly.

Timothy of Wylie TX (8/12/02):
I was contacted by this company and I was convinced they would provide a much-needed service. After their sales pitch and some questions, I agreed to purchase a membership using my credit card. When I called back a second time to ask some more questions, I spoke to a different person and I received different answers to the same questions I asked prior. At this time I asked for a refund.

I was assured that the person I spoke with previously, was not authorized to field questions and that I should retain their services and wait to receive a “kit” that goes along with this program. I waited for a period of time and when the kit still did not arrive I called to cancel a second time. At this time I was instructed to write a letter and fax it. This I did. I waited for a week and there was no response. I called back, spoke to a different person and again received different answers to my questions. I asked to speak to a manager and the phone was handed off to someone claiming to be a manager.

This person, after being told I want to cancel, asked me if I received a confirmation to the fax I sent. When I informed him that my fax machine is not set up to do that, he became very rude with me and told me that a refund is out of the question. I began to pursue other avenues to obtain a refund but to no avail.

Lee of Dallas writes (10/29/01):
In a radio commercial on a Christian station, Tax Ready guaranteed that they will find $3000 worth of new deductions in your taxes. They also stated that they would send a copy of their book on how to pay less taxes to the first X number of callers (just for a small shipping charge).

On 5/30/01 I called the company in response to their advertising. They agreed to send the book and noted my credit card information so that they could cover the nominal shipping charge. At the time I authorized them to deduct $995 from this card so that I could review their service. On 6/27/01 I wrote to cancel my service. On 9/10/01 I called since my credit card had not been recredited. I was informed that it would be recredited within 60 days of 7/17/01.

On 10/4/01, still no refund had been made so I left a message. No return call was made so I called again on 10/5/01 and spoke to a rep named Aaron. I asked why Tax Ready had defaulted on a promise to pay me. Aaron informed me that Tax Ready had no obligation to pay anyone back before 90 days. However I would be placed on a "priority refund list" and my case would be "brought to the attention of top management". I would be getting a call "within three Fridays".

I asked Aaron who would be paying the interest charges for the outstanding time that they had my money. He responded that I should "look at this logically" and that if I had paid the $995 in full when my credit card bill first came in, I would have no interest charges! I asked the receptionist for the name of the customer service manager and she gave me the name of James C. I wrote him a letter outlining my concerns on 10/5/01. I called again on 10/19/01 since neither a refund nor reply had been received. A rep named Mark said he would look into this matter and call me right back. No call was ever received despite providing three numbers to them.

On 10/29/01 I called four times and each time was disconnected by the receptionist. On my first effort I asked her to put me through to James C to which she replield that there was nobody of that name working there. On my 5th attempt, I ended up speaking with the rep named Aaron again. I asked him why I hadn't received my call "within three Fridays". He mentioned that the refund department had to skip two weeks of refunds but he didn't know why. However he mentioned that he had seen a list somewhere with my name on it so I should be getting a call soon.

Tax Ready has fundamentally reneged on a number of promises: 1. Promise to refund within 60 days 2. Promise to refund within 90 days 3. Promise to call within a certain time frame 4. Promise to call back 5. Promise to send merchandise (still not received) It is now 104 days beyond 7/17/01. Tax Ready said they would firstly refund within 60 days of this date, then 90. Now they are just saying "soon".

I am very busy during the day and this ridiculous saga has consumed a sizeable portion of my time.

Lee had 60 days to dispute the ridiculously high charge with his credit card company. Instead he played telephone tag and got nowhere. At this point, there's not much he can do except complain to the Federal Trade Commission and the state consumer protection officials in Texas and Nevada.

Patrick of Fairfield CA (7/24/03):
I am following up the complaint from Lee on the website pertaining to the credit card expense of $3000.00 and also Tax Ready not preparing our taxes as promised for a business website my husband purchased, I feel we have really been burned by these people, You call them and they never call you back. They took money from us and we depended on them to work with us on our taxes and they haven't.

David of Mansfield TX (4/8/03):
I did the same exact things Lee did except the dates are different. In a radio commercial on a Christian station, Tax Ready guaranteed that they will find $3000 worth of new deductions in your taxes. They also stated that they would send a copy of their book on how to pay less taxes to the first X number of callers (just for a small shipping charge). On 5/30/01 I called the company in response to their advertising. They agreed to send the book and noted my credit card information so that they could cover the nominal shipping charge.

At the time I authorized them to deduct $995 from this card so that I could review their service. On 6/27/01 I wrote to cancel my service. On 9/10/01 I called since my credit card had not been recredited. I was informed that it would be recredited within 60 days of 7/17/01. On 10/4/01, still no refund had been made so I left a message. No return call was made so I called again on 10/5/01 and spoke to a rep named Aaron. I asked why Tax Ready had defaulted on a promise to pay me. Aaron informed me that Tax Ready had no obligation to pay anyone back before 90 days. However I would be placed on a "priority refund list" and my case would be "brought to the attention of top management". I would be getting a call "within three Fridays".

I asked Aaron who would be paying the interest charges for the outstanding time that they had my money. He responded that I should "look at this logically" and that if I had paid the $995 in full when my credit card bill first came in, I would have no interest charges! I asked the receptionist for the name of the customer service manager and she gave me the name of James C. I wrote him a letter outlining my concerns on 10/5/01. I called again on 10/19/01 since neither a refund nor reply had been received. A rep named Mark said he would look into this matter and call me right back. No call was ever received despite providing three numbers to them.

Damage Resulting: I am out $995.00 plus phone bills and stress. That hampers my family's needs.

Michael of Phoenixville PA (8/28/02):
I went forward with my credit card purchase of a Tax Reduction Package for $995.00. At this time I was informed of my 30-day unconditional guarantee of a full refund. After calling monthly to find out the status and after submitting my written request 3 times as per their "refund policy" states, I still have no refund. As of today, I was informed that all of those refunds were processed and that I must have been overlooked. I was then asked to submit my request for a refund again.

Damage Resulting: Massive amounts of lost time, and finance charges on the money billed to my credit card. Not to mention feeling like a fool for getting involved in this scam.

Wendy of Evanston IL (8/1/02):
I purchased $3500.00 worth of tax advisement services from a company called Tax Ready in Nov. of 2001. Tax Ready promised that I would get thousands of dollars back (from the government) on back taxes if they could just have a chance to scrutinize my tax information for the last several years. Also, they promissed that they would help me in the future to get several thousand dollars back per year with the help of tax coaching and a program called "Tax Break 2000".

All of these services were offered with a money-back guarentee if I wasn't satisfied or if they couldn't save me the money. Mark Grubb (who sold me the Tax Break 2000 plan and was supposed to be my tax coach repeatedly dropped the ball and missed scheduled phone calls. They also lost my back tax information and I had to constantly call for answers and to clear up their mistakes.

After about 2-3 weeks, I started asking for my money back. I sent a fax with a written request for a refund on December 18th. A man by the name of Dexter Moore called me to confirm my refund request on December 19th, 2001. He told me to watch my credit card statement and I should notice my refund in 20-30 days. I did. The refund never came. After that, I repeatedly called and repeatedly got the run-a-round from Tax Ready and then they started telling me that because I told Dexter Moore on December 19th that I wanted an "extended guarentee" I am no longer eligable for a refund and basically I will never be.

NADN (National Audit Defense Network) has taken over for Tax Ready (as of March, 2002) and they claim that although they took over for Tax Ready and are allowed to give refunds to those Tax Ready clients that deserve them, they say I don't deserve one.

If I threaten to sue NADN, they claim that I can't - because Tax Ready was the company who cheated me - but Tax Ready no longer exists! (although most of the people who work at NADN are the same people who worked at Tax Ready!) I'm at my wit's end! This money may not seem like much, but $3500 means a lot to a school teacher like me!

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