State Farm Bank

In Dec of 2011, paid my car payment loan online. Unfortunately, my payment bounced the following month. On January 15, 2012, I went back on line to pay both December 2011 and January 2012 payments in full plus any late charges. State Farm bank had locked me out of my account . When I called State farm to pay over the phone they had notified me that my car would be repossessed at any time. The sales person said that my account was 41 days past due and in order to keep my car I would had to pay the balance in full. 5,896,40. I never received a phone call or letter in the mail. State farm Bank repossessed my car for only one late payment . This is the worst company ever. Please spread the word. Yikes.

As a customer for seven years, State Farm Bank contacted me four times to refinance my loan, and locked in a good rate of 4.125% for a 20 year loan in July of 2011 due to a credit rating of 755. Being a self-employed carpenter, I tried to send certified billing documentation for income verification, as the loan officer looked at the check copies and said, "These aren't even check stub (no joke)." Then he said, "Don't waste your money," when I offered documentation from my C.P.A. Then, he proceeded to accuse me and my client of tax-evasion, saying "It looks like you are not even reporting this." I have it recorded.

Consequently, I have my 1099's from that client from 7 years back, and further proof of reporting other "miscellaneous income" through the Social Security administration. So, they put me in "decline" status without notifying me, citing low income because of a bad year in 2009. Then, they moved me to the "debt resolution" department when the loan matured. I should sue them for defamation of character and intent to defraud, although I am glad my loan was approved. I bet my credit rating is in the tank now.

I am enrolled in online banking. My username and password are locked out so I can't get to my statement to pay my bill. The drones at SFB keep calling me but when I ask them to send me a statement because I can't get in the system, they ask me for a boat load of personal information. I am not giving my Social Security number to someone calling over the phone so I told them to just send a statement to the account holder. They have refused to do that because I won't give them my Social Security number. Why would the idiots need my number just to send me a statement? I will be filing a lawsuit against them as soon as this hurts my credit.

My husband received my credit card from our mail box and stared using it to pay his bills without my knowledge. When I found out about it, I called and closed the account. He tried to use it and was told that it was closed. Then, they asked him if he wanted to re-open, and, of course, he did. He knew all my information so they sent me another card. He gets out of the mail box and starts using it. After this, we really had problems and are now separated. I have called several times trying to get them to try and help me, but they will not. I owed only $3,000 something on this card before I married this man and he put the card amount up to over $10,000.

When I had the card, I never missed a payment or ever late. The husband now left the country and left me with his debt. I cannot work at this time as I have had two surgeries on my rotator cuff and I cannot raise my arm up to go back to work. They did put my bill on a hardship but they still charge me $60.41 interest on this bill every month. I really don't know what they meant by hardship. It has not helped me get any answers from State Farm credit card.

I asked to have the release of lien sent to the buyer of the car I sold. I gave them the address, called everyday to make sure they would, payed extra for overnight and they still sent it to my house. The buyer was pissed and they made me look like an **.

I am appalled that all these whiners complain about not getting credited for their credit cards, yet fail to use the automatic withdrawal program. Since having my credit with State Farm Bank, my AR has fallen from 9% to a low of 7% today. Bank of America is failing miserably and placing maintenance fees so their upper echelon managers and CEOs can keep their egregious bonuses. People should stop whining and understand that when they don't pay their bills, they are deceiving themselves and costing others who must replace lost capital.

I filed for a refinance loan. They took my money. I called and waited then, with 2 weeks to go to settlement, I called to see how everything was going. They told me everything was on time.

Well the settlement came and went and I am still waiting. I would not recommend this company to finance my dog house or anything else. I would like to let everybody know not to trust them. Well, here it is about 55 days later and still no word.

They raised the interest rate on credit cards 2 years ago and I called to close the account and asked why. Now I have called to try and get a payoff amount because I haven't used the card in over 2 years and the interest is such that I can barely make the payments, just to avoid late fees.

They say that because my account is current and they don't see a record of me closing it, they can't help me with a reduction in the amount owed to pay-off.

Well, my mom financed a truck and had me use it for her business. I paid half the loan off but construction being slow, I fell behind L payment. Actually 46 days late. Seemed to pay the loan being due 21st of each month on the 2nd or 3rd following month with 200 late fees. After paying in March 3rd, a week later they came and got the truck. I actually paid a little extra to help catch up on arrears but they came for it anyways. Just wondered if I had any rights. Also, they took it within a few days to auction. No chance of us coming up with moneys to get it out. Thank you.

I have a letter from L. ** with the last 4 numbers of credit card on it. It also contains 2 blank checks to be filled out in an open amount. If this letter got into the wrong hands, the damage to me could be very bad. Need I say more?!

I applied for a loan with State Farm Bank in June and mailed in the loan documents the first week of July 2010. On August 19th, a "closer" met me at my home after work to sign the final loan documents and the loan was set to close on August 24, 2010. The documents she presented to me were not even remotely reflective of the documents that I signed for a loan. My loan was to be in the amount of $103,672.72 plus closing costs of $3,098.90 and the following house payment per month: $563.67 and I pay my property taxes on my own; no impound fees.

I also pay my own homeowner's insurance which is through State Farm in Ventura, California and the Bank of America line of credit will remain open - with a balance which I have every intention of paying off with higher payments. The documents presented to me by the closer were for the following: Loan amount: $116,345; amount of house payment per month: $624.57 plus impound fees bringing my actual monthly house payment to $735.47 with the understanding that the Bank of America line of credit account will be closed.

State Farm Bank refuses to refund my $350 that was put on my credit card claiming that I cancelled the loan. I cancelled the "new loan" which I never authorized.

Hi, I have been laid off from my job since October of 2009. We have a car payment with State Farm bank of 398.60 per month for our 2006 chevy trailblazer. We get $2400.00 a month from unemployment and we got behind on our payments. We called them and explain the hardship. At one point we were 3 payments behind but managed to keep on paying the dept. This past month, I went back to work and have been trying hard to catch up and at this time we are only one month behind on our payments.

Today is July 15th and as of right now, I am 1 month behind on my payment with another payment being due on the 21st. I called them and told them that I will be making a payment on July 17th after I get my pay check. That would leave me almost caught up with making an additional payment the following week in which at that time I would be totally caught up on my payments.

Well on the morning of July 15th, this morning, a tow truck comes and repossesses my truck. Leaving me with no transportation to get to the new job I just started. Isn't there a law that requires us to be more than 2 months behind and isn't there a law that when people are in hardship as everyone is right now to be working hard on catching up to have some kind of rights? Now to get my car back they are charging us $1,700.00. I'm about to cry because I can't seem to win with these people either way. I feel it's all a way to steal money from us that we don't have.

I have a family of 4 and I was lucky enough to at least keep up and keep in touch with this bank and they go ahead and take my car knowing I was going to be caught in one week. Please let me know if there is anything I can do about this. I had to beg my mother for the $1,700.00 to get it back and I don't think this is good business practice for consumers who are really trying hard to make it in these really hard times. Thank you,

I use online banking for all my online bills payment. State Farm's online system is created in such a way (confusing) which discourages you to pay it online. Nor will they send you a paper statement. So, pretty much you don't know where to pay your bill. And after you wait for them to send you a invoice they will call you and tell you that you are late with a fee. At that time you have to give them your credit card # right then. Such a crapy system. I used to use Chase, I had them for almost 2 years and never had a problem with anything. Now it hasn't even been 2 months and I have thousands of problems.

I have been a customer of State Farm Insurance and Bank for 10 plus years. In Feb. 2010 I changed my insurance to another carrier and then their Visa card interest rate went up. My monthly payment went from $300.00 to $750.00. No notification was sent so I could close my account before the rate went up. I've made several payments at the higher rate and cannot do it anymore without starving my family. I have now closed the account and will continue to pay something every month. I believe in paying my debts but when they make it this hard it's like they want you to fail. With the higher interest rate imposed I was struggling to put food on the table or pay any utilities.

2. No late charges would be accessed again. My 0% interest rate was increased to 7.24%.

2. Statements showing Pass Due Amounts when payment was $200 over the amount due.

She informed me that it takes 10 business days for the payment to be processed by State Farm Bank (Have a quicker turn around with other charge cards). In looking at my statement that I received on April 22nd. The Due Date is May 13th which means I have 6 business days to mail the payment to State Farm in order for them to receive it by May 3rd and process it in 10 business days by May 13th. This process is totally different from my other charge cards in which I do not receive any late charges!

The lady was unable to explain why I received the past due amount when I had sent multiple payments which exceeded the amount due. She gave me the number to Customer Service. I asked her, "Well, who are you again?" She informed them then that she was "Collections" and she would transfer me to Customer Service. I could not believe my account has now been sent to collections. I am certain that State Farm has placed this onto my Credit in which I have proudly kept at a high score over 30 years. (Another issue, I must now look into.) Being placed into collections, affects not only my credit ability but the ability for my to get work/job.

A large CD expired today. By 9 AM, I knew I was not reinvesting with State Farm Bank, so I called to say I wanted to get it from them. At 1:30, I was in their office, and was told a form had to be filled out, faxed to the central headquarters, and within 4 business days, the funds would be transferred to my checking account at another bank. Since today is a Friday, I am losing 6 days of interest! It expires today. Do I have to accept these delays? The consequence is the interest it would have earned from the day of expiration, until it can be reinvested.

After years of being a customer with State Farm Insurance and have a platinum Visa card, last month State Farm Bank raised the interest rate so high my payment went up an additional $450.00 a month! I've never been late and always paid more than the minimum amount. They said they sent notification out in December, 2009. I never received anything from them regarding an increase in interest. I asked them if I could close the account retroactive and they said it was too late and referred me to a credit counseling agency. I'm making the payment in protest. Seems like this just calls for people to fail with them. It doesn't make sense. I wonder if there is a class action suit somewhere over this. No damage so far except to my bank account.

We filed for this loan "work-out" plan in Oct. 2009 and it is now April 2010 and we are like a lot of others getting the run around. My husband has had 3 back surgeries and in Dec. 2009 lost his job because he can no longer do the job. We contacted State Farm Bank to get some help being I am the only one working. They told us it would take 120 days from the time we applied. Well for some reason, when we applied in Oct.09, it took 2 months to be sent to the department to get the work out and as of 04-14-2010, it's still being reviewed.

Well how long does it take to "review" the fact that my bring-home and my first and second mortgage don't go well together. I bring home $1,086.00 a month and between the 2 loans, they are $740.00 a month. I have let my other bills get behind just to keep up my house payment and still get told just keep making your payments because it's still in the review stages.

If this program is to help people that are having a hardship, well they are going to be homeless by time State Farm Bank gets to begin to help anyone. I think as long as I keep paying my house payments, they will keep tagging me along so they can "deal with" people they have had on the hook longer than us. Well not anymore. I am going to start making sure my lights and heat is paid first then if there is money left over, they will get a house payment.

We have been trying to do a loan modification with State Farm Bank for 1 year now! For the first several months, they kept telling me to call back, that they had not got things set up yet. Finally, in August, they told me that it was and asked me some questions and they told me that I qualified and sent me the paperwork to fill out and request a lot of documentation. I filled it all out, enclosed the requested documentation and sent it back. I never heard anything and I called them and they told me that it had not been processed yet every time I called.

I finally had my agent step in and found out that they had sent me the wrong papers to fill out and that I needed to do different ones. I received the new ones and they were the same as the old ones except for a couple of papers from the federal government. I contacted them and asked if I needed to do all of them over again and they said I did since the first packet was the wrong one. So I did and sent them back express since I had just over one week from the time I received them to get them back. I never heard back from them so I started calling about a month later, and found out that they had not been processed and was told that they were probably on the bottom of a stack on someone's desk and would be processed in the order that they were received.

After hearing this a few more times, I tried contacting my State Farm agent that had originally sold us the mortgage and after a week and a couple of not so nice emails and phone calls, she finally contacted me back and referred the matter to the field office who then referred it to a "troubleshooter" or "problem solver" named Craig who finally got things pushed through in November. We did the trial loan modification paperwork and returned it and started the payments in December.

By this time, the bank is even harder to get in touch with. They have reduced their hours, closing at 2 pm Pacific time. If I called the number for the bank that I called when I got the loan which was available to 7 pm Pacific time they would not help me and told me I can call the loan workout dept. They would not even give me info. This company was always there when I was getting the loan (when they were making the sale) but became very unavailable after the sale!. We started and made all our trial payments early.

On February 12, we started receiving phone calls from our other creditors freezing accounts, reducing available credit, upping interest rates, etc. because of adverse information on our credit report. I looked at it and it was State Farm Bank showing that we were not paying, I have delivery confirmations and cancelled checks for all the trial payments. I made a dozen attempts to contact them, leaving them messages every time and they never did contact me! The following week, I came home to a notice on the door to call them immediately. This was on a Friday.

I called as soon as I got it, no one was there and I left a message. There was no call back. I got hold of them Monday morning and was told that it was a mistake and that I needed to send them a copy of my credit report and they would look at it. I thought about it and called Craig. He said he got it fixed after a couple of weeks and finally sent us a letter saying it was a mistake. Our credit reports are still wrong. The only update they did was to show we made one more payment, but are still behind and we are not! I was also told that we were close to the end and should have it all done by the first of April.

I was also told that I should have the final paperwork by the middle of this week which would be Mar 17. Still no paper work, but I did come home to another notice on my door to call them immediately! I did and like usual, no one was there! This company has done everything in their power to make this hard on us and very difficult to get the modification. They have also made it impossible for us to get a new loan by destroying our credit. This company should be looked at!

I have had 6 State Farm Agents in my 30 years with them. My first one went to Federal prison for multiple counts of tax evasion. My last one was involved in a Ponzi scheme using her State Farm credentials, which makes me feel that this company has some questionable practices. I would switch, but with what they have done to my credit, it causes our rates to go up with other companies. I also feel that if they are going to be doing business in Oregon, they should keep normal 9 to 5 business hours, not closing at 2 pm.

The other thing they have done to me is called back after they have closed asking me to call them right back and I do and after a few minutes on hold waiting for the next available representative, I get the "we are closed" or unavailable message and to please leave a message and they will get back to me. That never happens; they (loan workout dept) have not returned one phone call in the last 4 months!

On Friday, March 26, a Fran ** contacted me and told me they were going to send me the paperwork overnight to arrive Saturday, March 27. Later that same day, she called me back and told me to call her. She wanted to go over the details of the modification since the payments were not the same as what we originally agreed on and that they could not get me the papers on Saturday since FedEx did not deliver to my area on Saturday.

I called her back and the payment had increased by over a $1000. She told me that this was based on the income information that I had originally sent in. This is the same information that they used on the original. Our income has not changed since we originally applied. This brings our payment to almost what it was before we applied. We had been told that we would not be paying more than the $1201.65 that they had originally modified it too.

On Saturday, March 27, we received a letter from the bank stating that we did not qualify and that they could not do a modification and that any foreclosure proceedings would immediately start. We have spent over 1 year dealing with this and did everything we were supposed to, made all our payments on time and now, we get this from them. We were told we would get the modification papers Monday by FedEx, but after the letter, I do not expect to see them. I just want this bank to do what they are supposed to do and agreed upon doing. If I, the customer, did this they would have my home for breaking the contract. I, the customer, have no recourse against them for breaking theirs.

On Thursday, April 1, 2010, I spoke with Craig and he told me that this loan would be his number one priority and that it would be resolved by April 9. On April 8, 2010, I received an email from him requesting updated documents to the ones that I have sent in 3 and some of them 4 times prior. This is just another tactic to draw this out even long. I just sent him my 2009 tax return and he can get all the income information from that and the loan should have been based on the documents that he already has. This is now going on for 13 months and the State Attorney General's office has now turned it over to the Federal Office of Thrift Supervision. Also, on April 3, 2010, we received documents congratulating us on qualifying for a loan modification with a payment that was one hundred dollars more than our original payment. Here is a copy of the email I received from Craig ** on Thursday April 8, 2010:

7. Why is the mailing address different from the property address?"

"Enough is enough! I have sent all the documents that you have requested 3 times and some of them 4 times over the past 13 months! The documents that you have from October and November are the ones that all of this should have been based on. You can get what you need about current income from the tax statement that I sent you. You told me that this would be all worked out by Friday! I feel that requesting more documents is another stall. You have not even done that math right, our income is $7169.66 based on the tax statements that disclose all of our income. We were told that the child support does not come into play on all of this and it goes into a separate account for the kids. I do not have any idea what you are talking about Home Owner's Association fees! I never put any down since we do not have any.

Do you have our paperwork or someone else's? The numbers are not matching up. And PayPal is used for online purchases for things we buy for everyday life. And we have had the mailing address the whole time; why is it in question now? It is a mail box service that we use since we have had mail theft in our area. If we cannot get this done tomorrow as you have promised we will be going ahead and proceeding with the legal action that our attorney has recommended. Also for your information, the State Attorney General has now contacted the Federal Office of Thrift Supervision over all of this, I am looking at the papers from them now. I can also see why State Farm Bank has a D rating with the Better Business Bureau, which must be why they feel that they did not need to respond to the complaint that was filed against them. I feel that the payment we should have is the promised $1201.67 plus our escrow. We have done all of our part and State Farm has not done any of theirs!

We have now cancelled all of our insurance with State Farm since we do not trust them any longer and find them the most dishonest and disreputable company there is. Please let me know if this is going to be worked out or if I need to tell our attorney to go ahead and proceed and if I should go ahead with the paperwork for the Federal Office of Thrift Supervision. 13 months is way more than enough time to do this. I had been with State Farm over 30 years and can not believe the way that I am being treated. I am still appalled at what was done to our credit and then to be told by Fran ** that we got the letter and that fixes it all! It has taken us hours, many phone calls and letters from us to try to fix the damage done and all we received from State Farm bank was a letter for the creditors, not even one apologizing to us. Call me at and let me know which way we need to proceed."

The games and harassment from this company has got to quit! The credit damage with the creditors is still there and we are trying to resolve that. We have no loan agreement currently with State Farm since everything is up in the air and I have had 13 months of stress over this. No one should have to put up with the way I have been treated by them. I would have been treated more fairly by a local loan shark!

This credit card company raised my interest rate 3 times. They did not notify me of any changes. They said they mailed out notification last December, but I didn't see anything from them. I have never been late with them and have not been late with anyone for the past several years. I want my interest rate set back to what it was and the account closed.

I have been harassed unrelentlessly for approx three weeks. I got no less than 5 to 10 calls a day for the over the limit issue on my credit card. I have told them every time that, "As soon as I have the money, you will get it." I requested to stop the phone calls. I get called all day long at work. It is absolutely absurd and has turned this 20+ year customer of State Farm off completely. I will be looking to replace all business with State Farm immediately and will make sure that everyone I know is aware of the continued harassment purported by SFB.

Thanks for the worst experience I ever had with a financial institution. It will not be forgotten. I was $21 over my limit. With their outrageous fees and no additional purchases, I am now $121 over. It's criminal and a joke. It has distracted me continuously at work. SFB uses different phone numbers so I cannot tell if the call is business related or not. (Deception)

After losing our home in an illegal loan, State Farm sent re-affirmation papers to my lawyer; well, apparently my lawyer didn't care for the new terms and never showed us the papers. Next thing we know on a credit check, it shows that State Farm isn't reporting our car payments to the credit bureaus and won't no matter how much we tried. You know what the kicker is? Both of our cars are insured through guess who. They have been trying to sell us life insurance on top of that. Whatever you do, do not use State Farm Bank for anything.

I did a credit card balance transfer for a 0% interest rate for 9 months. On the third bill they added a large amount of interest. Payments are paid upon receipt of the bill with over the amount due, sometimes as much as double. I called them and talked with Keyonna and was told that my 0% interest rate was only for 3 months!

I called my agent who in turn did a 3-way call with Eric and we tried to reason with them. He was totally unreasonable and could not answer any questions except to say the deal was for up to 9 months which my agent had a copy of the deal and it did not say up to, it said 9 months, period. He said I had no say on the length of time on the rate.

I had talked with another rep who assured me that the rate was 0% for 9 months when I applied. I would have never transferred a balance and paid a transfer fee for 3 months! I had a card with the same company previously for an 8.99% rate which I paid off quickly. The rate they gave me this time is close to 19%, which I would have never accepted had I been told what the rate would be.

Went paperless with this credit card - wasn't getting e-mails for my bill, kept having to call and find out balance and payment. Company called me the end of September and said I missed two payments, told them my problem about getting e-mails. Rep apologized and said if I made a payment over the phone this would cover me for the two payments, then I sent another payment payment right away, thinking this would bring our account in good order. I asked the rep if my interest rate would increase,, and she said no our account is fine. We got a balance transfer offer for a low interest rate of 4.4%, so I transferred money from another credit card account.

No sooner did I do this, I get a call from State Farm that we are past due, owe $600 plus dollars for the month, and our interest rate is now 24%. I am disputing this, especially since I just made the transfer November 2009, rep I spoke to in September said everything was fine, got this offer from them and didn't get even one month on the low rate. They say our account has reverted back to a high interest rate due to missed payments. They must have record of my conversation with the rep, I would have never took the balance transfer offer at 24%. What person in their right mind would transfer a credit card balance for 24%. The other credit card I transferred from was lower than this. Now I hope I can transfer it back without making a mess of our credit status. I am waiting to hear from them, but it doesn't look promising. If I get no where, I will write to the government agency that covers credit card financing.

In Nov. 2008 my house burned, it was a total loss as well as the oontents. I thought at first state farm was working for the good of my family which lived with me. This consisted of my husband, my daughter, granddaughter and 2 grandsons. The children were in school and we were relocated to a motel 30 mi. from the schools. I appreciated what was being done and not complaining drove over 60 mi a day for 30 days making sure they not miss school. I worked with temp. accomidations not demanding or insisting on more then I felt was fair but was glad for any help given.

When it came to finding a place to live and get back in a residence, out of the motel, I went out of my way not complaining when I was rented an apt. which had steps hard for me to walk up due to 6 surgeries on my legs in the past. I didn't hold out for a better, closer place to where I had lived or no steps. I accepted furniture which was nothing like what had been in the house when it burned, but thanked them and took what was given. Although I questioned the $600 per mo. paid in rent for the furniture, why not replace the things lost in the fire and save the rent?

Its hard to believe they are reported to have prospered with 46 billion dollars in the past year doing business this way. Yet when it came to paying the claims they owe they argue with people who trusted them. They are the last people I would recommend to anyone even an enemy. After not giving in to their "problem solving ways" and cheating people the way they do, I hired an attorney. I was told "you did the wrong thing" and they could and would make demands and I had to respect them or else. I took this as a threat and was told everyone with a claim received this letter.

When I didn't accept the check which $40,000 below the lowest appraisal, I was told the claim was put in the "inactive" file and I should accept the check or do without. The next day I was informed they would no longer pay rent or furniture. I could accept the check or they would no longer work with me, this was taken as another threat. The next morning a truck pulled up to the door and loaded the furmiture. They also went thru personal things and said they were making sure we didn't keep anything belonging to them. They left a mess to be cleaned up by us and while there were rude and insulting.

When told the things gone thru was ours and not theirs they said they were "making sure". This happened before the grandchildren went to school so they were a witness to the behavior of people they thought could be trusted. That night we slept on the floor and ate from paper and plastic. We didn't have blankets or pillows since they also took our pillows with their things. I called the owner of the co. where the furniture was rented and he told me they would send back what was taken from us but this will not make up for the threats and feelings of insecurity we have experienced. Thinking we were protected and paying for the security of not having to worry if bad things happen to me or my family, has been destroyed.

The trust they promised, then destroyed, can not be replaced by any amount of money. It's hard to believe these are people we are dealing with and hard to believe they have families. Maybe they think they are exempt from bad things but then so did I till it happened. Would they want to be treated or have their children face the uncertainty my family have? As bad as it's been I wouldn't wish this on anyone. Of course I call myself a "good neighbor" maybe they just don't understand the meaning.

I purchased a vehicle in January 2009 and got my loan through State Farm Bank. This is a simple interest loan and I asked if I could make my payment in incremental amounts due to the way I have to budget my money. I was told that this was not a problem but now it has turned into a nightmare.

First off: State Farm Bank accepts my payment on their site, but they take 3-4 business days to process the payment in which one instance it generated a late fee. when I contacted the bank, I was told that the fee would be waived, however, the rep that I spoke to never noted my call and nothing was done.

I have questioned why it takes so long to process a payment and why I don't receive credit for the payment being on time and was told that until the payment processes, they don't apply the payment to my account. this seems unusual as every payment I make online is applied/credited the day the I make it or the very least, the following day.

My last payment I made through my own bank thinking that maybe it would process quicker, what a mistake. State Farm Bank does not accept electronic payments FROM my bank, although they electronically take my money for my payment when I make it through their site. This makes no sense. Therefore my bank had to MAIL A PAPER CHECK to this bank. STATE FARM received the check in time, cashed the check but did not post the amount to my account until 2 days later CREATING A LATE FEE!

I have been banking a long time and have NEVER EVER encountered such unethical practices from a financial institution.

On Oct 5,06 Documents were signed for an Auto Loan at a state farm agent office. At time of signing we asked for the payment date of the 25th of every month. The agent state it would not be a problem it would be the same as other auto with bank. On Oct 16th,06 auto payment was deducted instead of the 25th. This went on for the following months until Jan of 07 when they finally got the date set as the 25th.

In those previous months I spent several hours on the phone with the agent then the bank about this date change. I was told from the start at the agent office it was no problem. I was told that again each month thereafter. The bank blames the agent and the agent blames the bank about the error. The bank state they never received a phone call from the agent about this change. She firmly states she contacted them.

In all this mess my bank account went into serious overdraft and I received late fees and charges in excess of 545.00 not to mention the banks response to my problem with State Farm. I work on a tight budget and cannot afford to pay late fees that total an auto payment. On top of all that we paid off another auto with State Farm that year.

The agent processed the bank check info from Capital bank over the phone. Send me a confirmation an then went into my bank account several weeks later and took another monthly auto payment for the auto we had paid off. Here goes another fee on my account. Another rep called back to say the needed the check mailed to them at the Corp. office and that the other rep was wrong.

We had a car loan with State Farm Bank , which we recently paid off this February, 2008. After making that last payment State Farm Bank sent us a letter saying you still own $851.27. We called them and asked them ehere did these additionsal charges come from and they really could not tell us. First they said well maybe you missed a payment I said no we never have missed a payment and if you show me or give me a date I will provide you information where it was paid. THey never provided the information. Then the next time we sspoke with them they stated that it due to several fees and late charges as to where the balance or additional charges were computered. So again we wrote them a letter and asked them to indicate or identify what fees we were charged and the date that late charges were assessed that were not paid. State Farm Bank again did not send us the information we requested, they sent us a copy of our payment history.

Then they sent us another letter where they assesssed us an excessive late fee olf $93.00 because we had not paid the additional fee they had assesssed to our account. It did not matter that the account balance was being disbuted. The outstanding balance has now gone to $1,135.67. Also they stated in the phone conversation that we were charged a fee (they did provide us an amount)for changing our due date twice three years ago. No representative never stated that there was any type of fee to change a due date.Which was requested due to a change in pay period. Also we were told by a customer service representative that State Farm Bank charged us additional interest for using the grace period which they provided on this account. Again we asked for the amount we were charged and they never provided that information. We have sent them another letter asking them to provide specific infomation to support these charges and we have not received a response.

What we have received in another one of their Collection generated letter stating that we now own then $1228.27, they have assessed another $93.00 as a late charge. During the time when we normally had a monthly car note the the late charge that was added to a payment when it was not paid before the end of the grace period was $37.00. The customer service reps told us that these fee and charges they were adding to our account were in the contract we signed. We requested a copy of the contract and not any of the information they had quoted to us over the phone was in the contract. State Farm Bank is not operating as a financial instution that should be serving consumers here in the United States of America. My husband and I have purchased over 10 cars that we can recall that were financed and never have we had any one to tack a lot of hidden or unethical charges against us and have no justifications for charging but they are. And they ARE NOW THREATING US WITH LEGAL ACTIONS if we do not pay these additional fees. State Farm Banks still have not provider us with any of the information which we have requested. Yet they are trying to force us to pay for some hidden charges they can not explain. It's like you just pay it or we will keep adding a $93.00 late charge each month until you pay what we say. The loan was for 60 months and we have paid 60 payments. This is unfair and and it's a crime to us.

I have an auto loan with State Farm, I have been an excellent customer, no late payments ever, the loan is 2 years old. I paid a lump sum on the loan 1 1/2 years ago in the amount of $4,000 and then didn't make a payment until 10 months later when it was time to resume payments, at which time I returned to making payments on time without problems. In the meantime State Farm didn't bother to tell me that I needed to pay an extra $38 with the $4,000 to have paid the correct amount. Instead they turned my account into the credit bureaus as an adverse acct. saying I have been 2 months behind on my payments. Not once has any of the payments been behind. I have dealt with some of the rudest customer service agents, they have called me names and said I was a bad debtor.