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Consumer Affairs


Smith Barney


Consumer Complaints & Reviews

I'm inquiring for my mother. The mishandling of her funds resulted in net loss of over $90,000 in 5 year period, leaving her with practically nothing. She's retired and has no 401(k) or pension. The last transaction before closing the account was taking 6 weeks, to move what was left of her money from funds to money market resulting in over $35,000 loss. The communication from Junker was minimal. They never offered to move her money to different funds to protect them somewhat from the bad economy. He handles my father's money (divorced parents) and my uncle's and is in regular contact with them, helping them with their portfolios. Neither one of them has incurred anywhere near the loss my mother did. Her feeling is that since her portfolio was not very big (under $200k to start), he was not concerned in helping her. And from the balance in her account, I feel that's an accurate statement.

My mother is 99 1/2 years old. She had her retirement money at Smith Barney. After an earlier problem, when an associate put a significant amount of her money in a Kmart stock shortly before it's bankruptcy (a problem in itself causing her to be financially hurt), my mother and I had a face-to-face meeting with her new associate. He was told to put all her money in conservative no risk securities and CD's. No more stocks. When her account was recently liquidated to buy an annuity, it was discovered to have shrunk by 1/3 because of losses in the stock market.

I have to seriously question the motivation for an allegedly trained associate to put a 99 1/2 year old woman in the stock market during the worst economic downturn since the Great Depression. This is perhaps a definition of fiduciary responsibility that I and most of the investing public is not familiar with. Would this constitute elder abuse? My mother is hard of hearing and can become confused on the phone. Did they take advantage of an elderly and overly trusting senior citizen? One third of my mother's retirement fund was lost at a time when she needed it the most.

My mom died in January of this year. Since that time I have been trying to get the money from a mutual fund put into an estate account. No matter how many times I send in the same paper work they claim not to have bits and pieces. I started sending things return receipt requested but the last rater nasty man I spoke with said that was not proof I sent it in. They are attempting to make it impossible for any heirs to claim this money.

I have a stock portfolio and financial management account with smith barney One of my smith barney checks was stolen, forged for $3500 and cashed. The perpetrator is arrested on 3 felonies. Smith Barney says they won't take responsibility and their bank CITI says the same.

A couple of years ago I had approx 100K in my Roth IRA. I wanted that money to pay off my house and buy a new car when I turned 59 1/2. I felt that our market was going to down, I asked if there was an investment that would guarantee my that I would not lose my initial 100K and if I was wrong and the market went up I could still acheive some gains. Smith Barney sold me an annuity from John Hancock. I'll be 59 1/2 in Dec.

I went in and met with my advisor (different guy now) last Friday and asked about my annuity. He told me I didn't have that annuity, what I had would pay me 5% of the 100K for the rest of my life, when I said no, I wanted to take the money out for the house and car he said if I did that I would only get 62K cause the market was down.

On the morning of September 22nd 2008, I contacted Mr C who had become the financial advisor and manager of my pension plan account because the previous manager, Mr B, had left the company. He had appraised me that I had sustained very substantial losses and urged me to accept his recommendations to change my stock positions to less risky ones. I instructed Mr C to give me a more detailed explanation of the events leading to such massive losses, I instructed him to sell a specific list of accounts, most of all, to send me copies of the initial original contract provisions regarding client risk management profile and tolerance, and subsequent modifications, if any. Mr C ask me if I intended to sue, but pledged to send immediately the requested records and any other that I may require. Monday the 26th, I have received a phone call by a Mr M, a senior manager at CTI Smith Barney, once again I requested the records of my investor profile ASP.
Allegedly he had not records of my previous request but he guarantied that they would be mailed by Monday the 29th.

To date I have not received any of the requested documents.


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