Complain about a product or service

Select Portfolio Servicing

Glynnis of Ferguson, MO June 10, 2009

I received a letter in the mail from my mortgage company about the Homeowner's modification implemented by the Obama Administration. We were denied, we did not qualify. The problem is that the information given to them for the qualification process was used against us and brought about a new problem. They sent us a letter stating we had thirty days to show proof of paying the year 2008 property tax for our home.

We were going to pay it in October of 2009. If we don't pay it our mortgage amount will go up, because they will pay. So how is this modification process really helping us? When the information given to the mortgage company is used against us. We are on a fixed income and we now have to pay out another 1300 (approximately) to keep our mortgage payment from rising to a higher amount. This is sad.

Gloria of El Paso, TX June 8, 2009

I am current with my mortgage payments and pay my property tax/insurance separately. Recently I am on a payment plan withthe city property tax office in Tx, my state. I faxed proof to Select Portfolio of the property tax payment plan and was told rudely that I might still owe them a fee and that they don't honor a property tax agreement that I might have for this years taxes.

Miroslav of Pacheco, CA May 29, 2009

I have been working with SPS for seven months now to try and modify my home loan. It has been incredibly difficult to work with SPS because each time I talk to an agent of theirs, I get different information about what may or may not be done with my loan. At first I was working with a federally approved HOPE counselor who put a modification package together after gathering all my financial information, after a great deal of work on her part she sent the information off to SPS. SPS never responded to her.

When I called with the counselor in a conference call she and I were told that SPS could not modify my loan and that they dont work with the government programs. When president Obama's new program came out, I started all over again because SPS does work with that. After two months of work gathering information and getting my house appraised I was told that my particular loan could not be modified because of the wishes of the particular investor that holds my loan. This after all the work.

Timothy of Merchak, OH April 2, 2009

These people ended up with my FHA loan and GOOD LORD what a time I had. Placed insurance on property that was already insured. Lucky for me I could re finance but still they show my account being delinquent due to diverting my mortgage payments to Balboa Insurance, after proving I had homeowners insurance what a rip off. We paid them off but my credit report still shows eight years later as foreclosure started paid as agreed??? Whats up with that ???

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