Charles Schwab & Co.

We applied for a loan modification with Schwab Bank in May 2010. We were locked into an interest only adjustable loan. We could not refinance due to the drop in the market. Our money was tight, so we needed a reduction in rate (preferably a locked in rate) or reduction in principal per the Homeowners' Relief Act. My husband had just gotten back from Iraq (his 2nd deployment in 4 years). I was not working and unable to find work. They told me the process would take approximately 90 days. More than 6 months went by with no word from them. I was calling several times a week.

In November of 2010, we missed our first monthly payment. In December, we called to ask about how we could pay that in incremental payments. We were informed that we had to pay our December and November bill and any partial payment would be returned. We were also told that if we were waiting on a modification, it would be in our best interest to not make a payment until we heard back on that. Long story short, 12 months went by and it was May 2011 and we still had not heard anything. We decided to short sale the house at that point because my husband was informed that he would be deploying again in August of 2011.

We started into the short sale process. We were completely victimized by our realtor (whole other story) and the buyer walked. The sale fell through. When we called to explain what was going on to the bank, they had absolutely no compassion. They said that if we took it off the market and out of the short sale process, they would begin foreclosure proceedings. I asked about the modification. I was informed that we had to start the whole process all over again. But they said that it would not "halt" foreclosure proceedings, because they had "no control" over what that department does and it had already been referred to a lawyer. As a result, they will be hearing from our lawyer. I do not recommend that anyone get a mortgage product with this bank.

I already had my 401k with Charles Schwab. Then I went to open an account with this company so I could invest personally. Because I had poor credit, they closed my account. I was told they don't want to do business with people with credit issues.

There are a lot of people with credit issues out there. So, is it only the wealthy who can make trades on the stock market now? I filed a complaint with the SEC on them recently. I will see what happens....

I paid these jokers $500, for which they were to rent my timeshare property. I checked and found that Charles Schwab was a legitimate business, but looks like I got taken.

At a time when my personal economy could have used either the rental of the timeshare or the return of my $500, I find that they are indeed a fraudulent enterprise.

I applied for a quarterly withdrawal from my retirement account (IDP, managed by Schwab) on July 1, 2011. As of today, July 27th, I have still not received my disbursement check, although the money was withdrawn from my Schwab account July 19th. We have sent three emails to Schwab and have yet to receive a specific reply.

Over the years, I have had IRA accounts with Fidelity, Scottrade, Diversity, Vanguard, and Edward Jones Investments, to name a few. I have more than a little experience with online investing and I have never had a real problem with any of the brokers--until I tried Schwab. I have never experienced poorer customer service than that at Schwab. To qualify for use of their StreetSmart trading software, I decided to move over a couple of our IRA accounts from Fidelity so as to bring my family account balances to over the $1 million balance required for use of the software.

A new IRA account for my wife was opened online from our home computer in Iowa City, and funded with a transfer of an existing IRA from a major brokerage. There was no change in the name, address, email, or phone number or any other information associated with this account. The account to be transferred had been opened for over 15 years. This simple action started the following series of events:

- We received a form letter from Schwab indicating that they had trouble verifying my wife's identity and stating that no trades, deposits or withdrawals would be allowed until they could verify it.

- One day later, we received a letter stating that the account was opened and asking us to contact them if any of the information, as reprinted in the letter, was incorrect.

- Two days later, Schwab accepted and processed multiple deposits to the account totaling about $100,000. Checking the Schwab Web site, it indicated that all the funds in the account were available for trade or withdraw. There was no indication of any restriction on the account. This never changed.- Next, we submitted forms to Schwab to grant POA (Power of Attorney) to me on my wife's account and to my wife on my account. Schwab set up the requested POA for both accounts as requested.

- A Schwab representative from their closest local office contacted my wife to introduce herself. She made no mention of any restriction on her account. - We received the February statement on her account. There was no indication of any restriction on the account. - My wife received and accepted an invitation from the Schwab office to attend a dinner/seminar, which we both attended. - A Schwab representative contacted us to discuss fixed income vehicles.- On April 3rd, we tried to make our annual $6,000 deposit to the account via ETF, but we could not do so because Schwab requires up to two weeks before allowing a deposit via ETF. (Fidelity allows deposits immediately and only requires additional time to verify the information for withdrawals).- We sent checks to Schwab for IRA deposits to both our IRAs via our bank's Bill-Pay.

- On April 8th, I saw that the deposit to my IRA was posted the previous night, but my wife's deposit was not. After 15:00 CDT, I called customer service to make sure that the delay was normal. I was informed that the check had been returned via postal mail because the account was restricted. In subsequent conversations with Schwab representatives that day, we were told that:

b.) Schwab did not make any attempt to notify us that they had rejected our deposit because the Patriot Act does not allow it.

Schwab saw nothing wrong with their handling of the situation. They did not think that rejecting a time-sensitive deposit, without notification, was a big deal even though it would have cost their client over $2,000. They offered us no means of facilitating a timely deposit, would accept no culpability for the situation and never apologized.

Five days after filing a written complaint, I was called by a Schwab representative who reiterated their non-apologetic position, although he had no explanation for the conflicting information regarding the status of the account that we received from them. Nor could he explain why they thought the I.P. address originated in New Jersey. Clearly, either their criterion for flagging accounts is faulty or their processing is sloppy. He also claimed that they mailed out a letter to us to tell us that they rejected the deposit (the precious representative said that would be illegal).

But after five days, we still have not received the rejected check back or any notification of the rejection. If it had been mailed, as what they claimed, I expect that we would have it before now. I never heard a hint of an apology. Schwab's only apparent concern through all this has been their desire to justify their inexcusable handling of this account.

On the sixth day following the date they claim to have mailed the check, we finally received it. The postal marks on the envelope clearly indicate that it was received at their local branch four days after they claim to have mailed it. The letter accompanying the check stated that the check had been rejected because the account was closed. As I stated earlier, there was never any indication of this on their website or with any communication with them. We also just received the March statement for this account--again, with no indication of any restriction on the account and certainly no indication that the account was closed.

In order to make the IRS deadline for our 2010 IRA contribution, we were forced to re-open the Fidelity account which we closed to move the funds to Schwab. We have now submitted a transfer of account order back to Fidelity. Schwab intends to charge us $50 for closing the account even though they never actually opened it and refused the only service request ever made.

I called Schwab when my client's check had to wait a day to be good. I had had the same problem the month before, same client, and it took me a long time to collect the funds from him. I was putting his funds into another bank account, into order to get it deposited, and then wrote a check on that account to Schwab to pay bills. The month previous, it had made me go negative about $100 dollars. Then the next month, the client had me do work day and night for a week, said he would pay me on a Tuesday in cash, but presented a check again, and I had to wait a day for it to be good. I had to have a bill paid, and called Schwab the next day when I found out the check did not clear my bank! Oh my word!

So I got back to the client, got cash, and Schwab said to deposit it in my other account, they would send the check back through. They did not, they lied. So the next week, I had a real nasty call from some self-righteous miffy talking nose in the air typeI am serious here, probably never had to really work hard for a living. I got a call my accounts were closed and I would be getting some kind of letter. When I called them, I expected them to tell me the truth. I was with them and instead, they played a real dirty game with me. I had taken all the stocks out, thank heaven, but there was a terrible set of losses associated with them.

Had they gotten the stocks to me in time after I had them given to me by a family member in mid-August 2008, instead of waitingget this, five months to do so! They would not have lost tens of thousands in value. It has ruined my ability to do what I needed to do to keep myself and my credit intact. It was the most horrible experience I have ever had. They are in my experience gamblers with your money, your stocks, your credit - and certainly no bank with their horrible lag time in response. Someone needs to get at the root of them. Worse, they only have "banks" in only two states and it doesn't work when you have to move around, etc. It's a total disaster dealing with them.

I should have known. I was wary when I was being given the stocks, this is why. A woman I know, a private jet chef, one Christmas in the past ten years was on the Schwab's plane, and found out her brother in the southeast needed emergency heart surgery, and she asked to go and be with him. Instead, Mrs. Schwab fired her right on the spot. That tells what kind of people and bank and brokerage this is. Classic. I will never accept another check from a client from them or any instrument dealing with them in my business. Got it? My instincts were right on target.

Only January 27, 2011 at 8:00 am, I started my trading day by purchasing some stocks of Amazon. After my first round trip trade of Amazon, I placed my second buy order for the stock. However, the Charles Schwab system did not process the order. And my computer screen kept saying order pending. I then proceeded to call Charles Schwab and report the problem. The person on the other end told me that she could sell me out. I asked her how was she going to do that when my order was still showing as pending and that I have no idea what price I purchased the stock for. She then asked me what I wanted to do. I told her to sell me out.

After she sold me out from Charles Schwab offices, my computer showed that I now was short of Amazon for 1000 shares. I then called back. Again, I was told that I could get out and was asked if I wanted to close my short position. I agreed and then my computer showed that now I am long 1000 shares of Amazon. So, this went on all day, until I got completely frustrated and called and cussed out everybody at Schwab from the traders to the managers. At the end of the day, I got a call from Schwab telling me that they no longer want my business and that they are not going to do a thing about the situation.

My husband and I went to Charles Schwab to sell shares of Prudential and AT&T stock. We provided all the requested identifying information including providing a picture ID. Chad told us that before we could sell the stock, they had to be verified which would take no more than a day. When we returned the next day, Chad informed us that the Prudential stock had been verified and could be sold but there was a problem with the AT&T verification. We couldn't understand this because we had never encountered a problem with AT&T stock. After approximately 3 days, we were told that the stock had been verified and could be sold.

We chose not to sell the AT&T stock but sold our Prudential shares and asked that the funds be sent to an external account. We were unable to set up the external account online per Chad because the brokerage account was too new stating that a voided check would have to be sent in. We provided the check and waited the length of time Chad told us it would take to get everything activated. The external account was not established and after more than a week, we returned to Charles Schwab and again talked to Chad. He said he would send an email to his corporate to check the status but that checks and a debit card issued on the Schwab account once received could be used to withdraw funds for the shares that were already sold.

We had not received the checks nor the debit card and returned to Schwab on August 9 to transfer funds to an external account. We were informed that the account could not be created because the verification had been stopped. We asked why and of course, Chad didn't know but again offered to send an email and call us with the status. A trip to the Post Office produced the checks, a letter stating that additional verification was needed to establish the identity of my husband, and the debit cards that same afternoon, August 9, 2010. I called and was told that the additional information requested was only on my husband and not me. We activated the debit card and received a recorded announcement that the account was now active but was unable to process any transactions.

We immediately called Chad who now tells us that Schwab now needs more identification on my husband although this information (driver's license with picture ID) was presented when we opened the account and we had sold the Prudential stock. When asked about the fund due us for the stock sale, Chad responded that the account was inactive because Schwab could not verify my husband's identity. Per Chad, a photo ID and a 2nd identifying document was needed. We asked if the same driver's license was acceptable and queried him as to what was required for the 2nd document. He stated an insurance policy on the vehicle would be sufficient.

We returned to the Schwab office requesting to know what the problem really was. Chad claimed he didn't know and was reading from notes on the account. He then said the information could be verified with Scott at a number he called by answering 4 questions. We asked Scott how Schwab attempted this verification. Scott advised that they were acting on information furnished by Lexis Nexis and Equifax. My husband was asked 8 questions because the person on the phone said he did not respond to the 1st set of 4 questions in a timely manner. My husband hung up the phone and Chad is now asking for a utility bill for verification claiming the insurance statement is not acceptable and that he needed the actual card.

My husband offered the vehicle registration but Chad insisted on a utility bill. My husband explained that he didn't carry a utility bill around with him and that his address was in another state and pointed out that this information was provided at the initial contact with Schwab. The stock was in both our names and we have sold this same type stock with both names appearing on the certificate and we each had different addresses. We also offered a statement from AT&T with the address on it where the certificates were mailed to and this too was rejected.

Chad refused to provide written policy stating that a utility bill was required by Schwab for ID. The conduct of Chad and the entire Schwab office was unprofessional, an invasion of our right to privacy and discriminative. Chad claimed this was all a requirement of the SEC but declined comment when asked if the SEC requirement was different for Schwab than other brokerage firms. This delay caused missed deadline for payment arrangements previously made, destroyed our credibility and we suffered tremendous mental anguish because we were treated as if we were criminals trying to collect our own money for stock that had already been sold by Schwab and the fact that they will not issue a certificate for the remaining shares of unsold AT&T stock sitting in the account.

June 4th , 2010 After my first contact with Charles Schwab to discuss options for withdrawal from my 401K, I received via e-mail forms to fill out, sign and mail back to Charles Schwab. Request was made for payments to begin August 1st, 2010 in the net amount of $3,000 per month. Eight weeks should have been enough time for paperwork to be processed and payment to be deposited in a timely manner.

July 13th, 2010 I called and spoke to Megan to make sure that everything was on target for the deposit to be made August 1st. She verified my banking information and told me that the deposit would be made on or before that date.

July 30th, 2010 I went online to my Charles Schwab account and noticed that a $7,594.92 withdrawal was taken out of my account on July 29th, 2010 which is the total taxed up withdrawal amount for two months. I checked my banking account to see if a deposit was made for $3,000 (as agreed) or more to coincide with the withdrawal information (as above). No deposit was made.

August 2nd, 2010 I again went into my Charles Schwab account and saw that the $7,594.92 was removed and $3,797.46 replaced the amount dated July 29th, 2010 as the withdrawal amount. No correction adjustment or explanation note is shown for this transaction change. No deposit made to my banking account.

August 3rd, 2010 No deposit made to my banking account.

August 4th, 2010 No deposit made to my banking account. I called Charles Schwab and spoke to Manny. He would have it checked into and someone would call me back.

August 5th, 2010 No deposit made to my banking account. I called Charles Schwab in the late afternoon and spoke to Brenda. She would have it turned over to Amy for review. I explained to Brenda that bills are due. If my bills don't get paid then my credit is in jeopardy as well as my integrity.

August 6th, 2010 No deposit made to my banking account. Amy called first thing in the morning (9:00 a.m.) and didn't have the answer because check processed out of Arizona and it was too early to contact them to find out the status of my check deposit and would be back in touch with me later today. I explained to Amy that this money is for paying my mortgage and bills.

I transferred money out of a savings account to pay my immediate bills due, resulting in loss of interest. I have lost money on the money taken out of my Charles Schwab account since July 29th as well. I want to know who has had my money since July 29th since I didn't. This money had value during this time. I should be compensated not only on the Charles Schwab account but also my savings account since July 29th. This still is not corrected and a second week is approaching. Someone did not do the job responsibly. I should have been called when a problem developed to advise me of a delay in payment.

My signed contract is clear that the deposit was to begin on August 1st not the week of August 1st or the second week of August. My confidence in Charles Schwab has been shaken and this kind of poor customer service is unacceptable. If I didn't go into my account everyday I wouldn't have noticed the withdrawal error on July 29th. How much longer would I have needed to wait for someone to call me about the delay in my deposit? Apparently someone doesn't have interest in my financial success and needs. I am still waiting for results and am sure that again this coming week I will not have money in my account and will need to withdraw from my savings again.

I requested a IRA rollover into a IRA CD at my credit union. When they got the check from Schwab, it noted a $50 "transfer fee." If there was a large amount of money involved, I would not complain, but we are only talking about a $1400 check. I tried to get it reduced but was sol. I will never do business with them again.

After years of holding a business brokerage with Charles Schwab & Co., my account was closed when I complained and questioned their customer service. A simple request for a bank card gave rise to heated tempers, complete disregard to written instruction and total unprofessional behavior. My accounts were closed and though all transactions were completed while there were still funds in the accounts, I am being assessed service charges which Schwab maintains were paid but not covered.

I spoke with Mr Charles ** (1-877- 7526500) in a Denver center on July 20. Mr ** said there were funds, the checks were good and there would be no service charges. The next day I got calls threatening legal action. Subsequent attempts at reaching Mr ** were futile and he did not return calls. Another Schwab associate -Shay ** -on 7/22 guaranteed that he would have Mr ** return my call but to no avail. I was also met with resistance in attempting to get an appointment with the branch manager (Jackie) at my local (Post Street - San Francisco) to resolve the issue. So far there has been no resolution.

I went to Charles Schwab office to deposit an old stock certificate that Schwab issued me about eight years ago. The refused to accept it because the value of the "individual share" price dropped below $5. I have thousands of shares, including the same exact stock already in my Charles Schwab account! I can only add shares of this stock to my Charles Schwab account by buying more through them on the open market!

They stated that it was not worth the time and effort to verify the stock certificate of a low-priced stock. Charles Schwab issued it to me eight years ago. Their name is stamped on the back of the certificate! I wasn't asking to "cash-out" or "trade," simply to add it to my existing Schwab account. Charles Schwab sent me to a third-party financial services company, ComputerShare, who could only offer to issue me a new certificate. There's nothing physically wrong with the actual certificate. I was advised to seek a broker who does not have this price limit rule on shares (certificates), an arbitrary rule, open an account, go through their validation process and then deposit and trade the shares as desired/usual.

It has already taken two days to get this far. Currently, I have one local broker, TD, checking on their policy and another distant broker, TR, willing to open and accept the stock certificates. It will take several more days to go through the process/mail. I couldn't help but notice that the stock price has tumbled and I just have to feel lucky for any monies that may come from this. It's a negative (loss) no matter what. Now, it's just damage control and fear of what new arbitrary rules may limit my access to my money and account in the future. Do I sell everything now at a huge loss just to get something/control out of my savings/investments?

Schwab Visa does this underhanded thing where if you make a payment online, the date of the payment is automatically set to the due date. Problem is, Schwab takes five days to supposedly process the transaction and so, by default, consumers could get stuck with a $39 late fee. Most people would assume that if they're scheduling a payment on the due date, they're in the clear. That's probably especially true if that date is set by default by the credit card issuer. It's a misleading and underhanded practice. I've called/written Schwab to complain but nobody has ever addressed my concerns. I've personally probably paid more than $100 in late fees as a result of just thoughtlessly scheduling my payments on the default due date. I'm sure I'm not alone either.

In Nov. 2008, I contacted Charles Schwab to inform them of the death of my husband, in order to change the names on the accounts. I was sent paperwork to complete. I completed and returned the paperwork. I was informed that I need to have a special letter form the IRS called a Transfer Certificate before they could change the names on my accounts. I was told they needed the letter to verify that I had no tax liens.

The major account is a joint account. At that time, Schwab froze my accounts. I was told that I could sell stock, but any proceeds could not be reinvested into any new accounts. I hired an accountant to complete the required paperwork for the IRS. Fast forward 16 months and $12,500 in accounting fees, I received a letter from the IRS, but it wasn't the Transfer Certificate. It was the final estate tax closing document, showing in detail that I have no tax liens and do not owe any taxes.

I contacted Schwab upon receipt of the letter and forwarded it to them. Well, now Schwab does not want to accept the letter or release my funds. In addition, I was informed that I could have reinvested the proceeds of any stock sales. Not only I have no access to my investments, but I am out of interest income, too.

I had a restricted stock, that I thought was okay to sell. When I sold a small amount of shares online, it went through. The next day, it was reversed and the reason was that the stock was not cleared to sell. That was my fault because I did not call them to verify it. However, 6 months later, I called their restricted office to see if it had cleared and was told it was okay to sell. I sold around $3000 worth. 3 days later, I received notice that it was still restricted and they had to buy it back in the market. The problem was the price had gone up. I now owed them $30,000. They collected when I sold the stock 8 months later. I lost $30,000 for bad information.

I made a wire payment to Schwab per their instructions. They use Wells Fargo to distribute wire payments. The payment got misdirected by Schwab to a Wells Fargo consumer account. I had to find the wire myself through 4 days of calling, fighting, emailing, threatening, etc. and I still do not have my wire money back after 16 days with four days of fighting them for my money. It is insane and I don't know where to complain. I don't know if I have to sue them. Do not go to them. They have gotten too big, obviously, to deal with these issues.

Not having any financial experience, I contacted Schwab to have 2 sums of monies sent from my employer to them to invest. It was made perfectly clear and the statements sent to Schwab indicated that one check was pre taxed monies and the other after tax monies. The representative indicated he selected the correct accounts for these monies. He opened 2 separate IRA accounts, 1 for each check sent to them. Now that I am more informed the after taxed monies should have been put into a Roth or a trading account. Schwab indicated to me it would be easiest (for them) to repay the taxes a second time as they are too LAZY to correct their mistake. This problem has been passed to 4 personnel so far and each one does nothing but suggest I get a financial planner to offer me advice on how to correct their mistake.

No new account opened, no apology, did not care

I was at a friends house when she said she had paid over $800 for front struts on a 1999 Dodge Neon. At first I thought it must be a mistake or other services included. Checked out the paper work and it was only for Struts and Front Wheel Alignment. So I went to Les Schwab and got a price quote and they only charged $350 which is still kind of expensive. I went through other paper work for repairs and service she had done at Les Schwab and found they had been charging her over double the price of normal repairs.

A couple years back I had a price quote from Les Schwab of $1000 to replace brake pads, but when I complained it was lowered to $400. I learned to do my own brakes since then.

I have had both investment and banking accounts with Schwab for over 4 years. Just recently, while traveling, Schwab, under contract with Visa, has instituted "fraud protection" services that have denied me access to my funds, while traveling. My daughter, a college student in Montreal, also a Schwab investment and banking customer tried to use her Debit card to buy her 1st weeks groceries at school and Schwab denied access. Two weeks later, while I am traveling in Montreal and seek to remove funds to pay the rent on our apartment, again Schwab denies me access to my account. They say this is due to "protecting me" but in fact it is to protect them. As a card user, our liability is only $50. So to get the hold released I was required to incur a long distance call and tell them when I might be traveling and for how long!

Whose funds are these? Are they mine or Schwab's? Why do I have to tell them where I am going and for how long? Who is being tracked here?

I believe this is a bad business practice by Schwab.

I've been a customer of Schwab BillPay since 2007. Just today I discovered, almost accidentally, a nefarious practice that I'd like to bring to everyone's attention: Some of the checks initiated by BillPay are debited against the checking account before they are received, let alone cashed, by the recipient. For example, last Saturday, July 25, I initiated 2 payments by BillPay to 2 separate recipients totaling $1,000. My account was debited effective Thursday July 30, which is the usual delay. Both recipients have not received either check as of today, Friday, the 31st.

When I inquired with Paul at Schwab's Denver office he claimed this was normal procedure, that my checking account was actually debited by the BillPay Service to which Schwab outsources this function. So the BillPay services collects interest on the float, in this particular example at least 4 days, since the recipients, even if they should receive the checks in Friday afternoon's mail, will not be likely to cash them before Monday.

To add insult to injury, I've had to replace the "lost" check (not lost at all, it turns out) to one of the recipients and asked her to void the original check if and when it reaches her. But to get my checking account balance to be re-credited with the face value of that "lost" check apparently requires a call to Schwab Bank who will have to manually reverse the BillPay instruction.

To be precise, the majority of my BillPay checks are mailed and cashed the old-fashioned way, with my account debited only when the recipient cashes them. But some of them are, instead, treated as ONLINE PAYMENTS which transfers the money not into the recipient's account, but into that of the BillPay service, which turns around and issues a check and collects the float in the process.

Am I the only one to find this practice despicable? I'd be glad to supply more detail if anyone has an interest in getting to the bottom of this. Thank you for your attention.

I have been unemployed for a year now,and i have been receiving my statements from Charles Schwab regarding my credit card bill. I had originally signed up for a deal with 0 interest ,however they never told me that if i didnt pay the minimum on time my special rate would be cancelled and i would pay the regular interest rate. Now i am getting hit with soo many finance charges it's ridiculous.I explained to Charles Schwab my predicament and they did not care.This has put a sever toll on me.i never said i would not pay my bill just restructure the minimum balance again they refused to help me.

After establishing a relationship with Schwab in the fall of 2007 and meeting their requested $10 million minimum in custodial assets getting to $18 million, Schwab on June 5th notified us that they were terminating their relationship with Bandon. That very same day they sent a defamitory letter to all clients of Bandon's who had accounts at Schwab. Many clients were confused and ultimately upset at Schwab for this decision. (which made requesting them to move easy)

A Charles Schwab employee rep with whom I opened my account in June, 1992, sold my idenity info to another thief on the outside who was able to immediately electronically change my address and telephone info with Schwab. They cleaned out my entire $30k investment within a few weeks by making bad investments unknown to me and having checks mailed to another address. Detectives caught and arrested the recipient of the checks but did not have enough evidence to go after the inside thief.

I've never been able to get back the money Schwab's employee help steal from me. Charles Schwab claimed no fault of theirs, nor responsibility for the theft, and virtually said "tough luck". Moral of the story, do not trust Charles Schwab to protect your money.

Revised 2008 1099 and SWOXX AMT. Schwab delivered the original 1099's in early Feb. 2009, then revised them in mid March 2009 to include a supplemental AMT entry. This deceptive practice, that wholly flew in the face of their SWOXX perspectus forced me have my 2008 tax return redone and created an additional Federal Tax liability. I am surprised that given there is over $4.9B in the fund others have not complained, to my knowledge, as well

I downloaded our trades info from the Schwab platform, as I do each year, to Turbotax andnoticed that download did not work properly. After many hours of checking and tracing the issue, Schwab acknowledged that their software has a glitch that happens to around 5% of their customers where the software fails to download the cost basis of the trades; they said they debated whether to alert their customers and decided not to do that. I ended up spending over two days dealing with this situation and ended up entering the trades data by hand (my only avaialable alternative).

Mr. Kelley was very defensive thoughout the whole process, asked S. Sevey (our representative since we moved our account to Schwab) not to talk to me about this situation; now he denies that he did that. He told me that he would compensate me for our losses then he denied it later.

When I tried to address the issues with him, he was very abrasive and kept on interrupting me; very strange and abrasive person; quite unethical. I reached out to his boss in San Francisco and I am still waiting to hear from him. Not a good orgnaization; I plan to pursue the matter for many reasons including helping creating awaraness about bad companies/service, standing for what I believe is right, and not let big companies take advantage of customers and deny their mistakes. Hopefully, my minor step will be followed by others who will do the same; collectively we will make a difference.

Placed an online trade to sell 5000 shares cancelled the order and put in again to sell 5000 shares. They did not cancel the first order due to problem with website and ended up selling 10,000 shares

A profit loss of approximately $8,000

After receiving attached checks on statements to consolidate bills, I wrote myself a check and deposited on my ATM with the purpose of paying my property taxes until I received my tax refund five days later to cover this expense. My mistake: there is not enough credit to cover the check, so I called Charles Schwab to explain - Nicole @ Credit put me on hold and finally came back and with a very dry tone told me not only can Schwab help m eincrease the credit temporarilly (which I can accept) but she actually lowered my credit and HANGED UP on me without any option to talk to a supervisor.

Charles Schwab & Co is increasing the APR on the card unless I pay off the balance immediately, regardless from the fact that I've been making timely payments. There should really be a fair credit conduct where customers have a say.

Ironically, I could tell noone I spoke with at Schwab used the software, and continued to tell me what their internal systems were telling them had happened, instead of what the 3rd party software was doing and showing their customers. On their end it was just listed as market orders? and not displaying what my actual order was. Classic case of a company purchasing/merging software and have no idea what it looks like ot the customer.

Pocket change, about $300, but what is really disappointing is how poor the customer service is at Schwab - had I been a big time trader, would they have treated me this way? Not sure.

February 17, 2009 my mother passed away leaving a schwab account to be split between her five children. The first information I received was a Charles Schwab new acct application with the Beneficiary Auth forms. Mind you this was received 3rd party from my sister-in-law. I contacted Mr. Vidovich with questions. His responses were vague and condesending. I have attempted to email schwab/vidovich to make an appointment to meet with him. No response was ever received.

I have phoned and left messages, still no return call or response. They have all of our phone, address, emails on file. No one from Schwab has ever contacted me directly, only get 3rd party messages through other relatives. Now there is another form we all must sign and return. As professionals why wasn't the auth to sell form sent with the entire package to release the account? It appears lack of organization, lack of customer communication skills run high at this firm.

This is something that should have been handled directly, and quickly. I have been put in a stressful situation and still the account has not been disbursed.

I have been with Charles Schwab for about 8 years and I have traded stocks and Covered Options. I filled out an application to purchase Options and they denied the application. When I tried to pin them down to the specific area of why I was denied they were not very clear in the denial. I supect I was discriminated against because I am a woman. When they mentioned lack of experience I asked them how does one get experience behind a closed door and they did not have an answer.

I went down to the local office and the District Manager said I would not be able to reapply for Option purchasing for 6 months. I have more than enough equities in stocks to meet the obligation required and I consider trading Covered Options more of a risk than purchasing Options.

I was denied trading Options during the biggest swings in the markets history as I know it. I missed two great opportunties in both a down trend and an up trend.

I shorted 5000 CEG stocks and the market turned against me. I lost all of my deposit and my account went into negative 4000, charles schwab put my account in mannual review (that is what they told me). After a while I notice that they did not cover my position and my account started going into further negative. I got panic as my account was showing -35000, I did try to cover my postion @mkt while stock price was $32. They did not cover immediately, covered later after 2+ minutes at a much higher price, $39+.

My concern is when account was negative and they put my accout in mannual review, they should have covered me as there was no money left in my account, otherwise they should have covered my position at market order. They forced me to pay $67100. Something is not right at Schwab.

I lost more than $116,000 and peace of mind

I went to schwab to open up a account and the gentleman asked me if I had ever been with schwab and I said yes.He looked it up and said all he has to do is update my information.I gave him my new address and phone number and he told me to sign here.So I did. I found out that they have pulled a credit report on me and because I have a block on it they can not receive it.They asked me to release it to them and I asked why and they told me that its in article 14 in the form that I signed and i should have read it.I also asked them why are they pulling a credit check on me when I am not borrowing money and the gentleman named Harold said it was because of the patriot act.

I can not believe that they can just say what they want and threaten to close my account just because I do not feel that they have the right to pull my credit to use my money.I am not applying for credit here and the gentleman at schwab updated my information from a previous account and said sign here. I would close out my account today and will probably be transfering funds to another brokerage. As a consumer,should I have the right to refuse a company my credit report when I am not applying for credit.And doesnt a brokerage company have to inform me of my credit be pulled and not just say sign here after he updated my account.

I have received several different responses from schwab and they want to blame me instead of having a set of standards informing the consumer that they are going to check my credit.If I was informed of this before hand,I would never have opened an account with them.Instead they just stated sign here, your account has been updated According to schwab they only check credit on new accounts and the schwab representative stated that he was updaing my existing account. As an american if I am not applying for credit,how can a brokerage demand that I release them my private information.It should be outlawed and I want this matter looked into.

I have until september 30th or they will sell my account and send me back my funds. I am standing up to them on principle,simply because I want to know why I was not explained about this procedure before I purchased a stock.My account is frozen and I feel that I am being bullied. I do not know who they are but after talking with them I question there integrity. I was in the credit industry for years and when i said sign here to the customer,I was required to tell them by signing here you are giving us permission to pull a credit report.They were applying for credit and understood this basic principle.I am not applying for credit and I want Schwab investigated and for them to listen to the phone converstions that schwab said they recorded.

Do I have a basic right to not allow a company into my file?They accused me of having something to hide and I said that is the furthest thing from the truth.I just do not want an inquiry on my credit,especially when I am not applying for credit. Thank You,

I am currently down about 1000.00 on a stock purchase and to me that is alot of money.I also told schwab that if they do not want my business to pay me back my initial investment and I will gladly go someone else.I do not and will not let some one at schwab close my account without standing up for my basic rights.Sorry about the rambling but it just infuriates me.

My brother passed away recently and had an IRA account with Charles Schwab via his employer. He was never married and had no children. As his sibling, I have been put in the position of trying to sort out his affairs. He had listed me as his beneficiary with his employer. When I contacted Charles Schwab to find out about the beneficiary information, they advised me that Charles Schwab had no beneficiary information on file.

I tried to see if a person could open a 401K without beneficiary information via Charles Schwab, and it was mandatory that beneficiary information be completed on the application. Charles Schwab is very difficult to work with and I have not been able to get anywhere with this.

I am afraid that even if I hire an attorney and present Scwab with papers proving Small Estate Heirship, that they will pocket the 401K anyway.

I have had a revolving credit account with les Schwab since 1995, I have never been late making my payments, not even 1 time ever. This year I got behind for the first time.

In February 2008 I made a payment of $25.00 bringing the balance down to $80.00. I didn't make anymore payments. In May I was notified that my balance was $184.52, that was including the late fees, in May I was served court lawsuit papers, June 25th I went into the store and paid them the $185.52 that was noted on the court papers. When I left I was told my account was paid in full and up to date. Last week I received a bill for $145.00, apparently it is the court filing fees, we never went to court! I don't think I should have to pay it unless I legally have to. I don't know what to do.

In early 2006 after my 94 year old mother had a heart attack, my 93 year old father decided that it was time to have the trust and all documentation updated. The result was that I have complete durable power of attorney for both my parents as well as succeding trustee of the trust and a 50% benificary of the trust.

A year later my father had a heart problem that resulted in brain damage and he has slipped further and further into dementia which has required having him placed in a facility for the mentally impared. During all this my mother had another heart attack and a slight stroke that has left her in very poor physical condition.

In September of 2007 I took over all of their affairs. Getting control of the financial affairs required that I deal with eight banks, three credit unions, and four brokerage houses. With the exception of Charles Schwab this went as smooth as one could hope for. All were extremely helpful. But,Charles Schwab fought me every step of the way. Starting with refusing to accept my durable power of attorney and telling me that the only power of attorney they could accept was one that was done on a Charles Schwab form and went on to claim that it was required by SEC regulations and federal law. After that claim was challenged it was just one silly excuse after another.

As I saw it I only had one option. Eliminate the problem. While my mother is in poor shape physically, her mind and tongue are still very sharp. So I loaded her up and rolled her into Schwab and moved everything to a friendly broker who was more than happy to get our very large portfolio. People at the Schwab office seemed stunned that we would have the audacity to terminate them. Cost a bit, but well worth the money to be rid of Schwab.

I recently opend up a shwab account. got the the account number and had made arrangements with the veterans administration to have my disability direct deposit into my account. i got a call from schwab about 4 days later saying that they had terminated the account. schwab had ran my credit without my permission, and this was the basis for the account termination. i was told that when my credit was appropriate to give them a call. i feel as an american war veteran that this attack on my personal past history and trials of past judgements is not called for.

I feel that schwab should do a little house cleaning in their vice president positions. this has given me cause to believe that if your high and mighty in the corporate world that you can just step on others. NOT this one. However, Fidelity Investments has stepped in and i now have the brokerage and checking that i need.

Just to let everyone know, Fidelity is rated higher and the list than Schwab is and their customer service is without question the best for a brokerage firm.

I had to rush changing my direct deposits back to my bank. And with me me being diagnosed with post traumatic stress disorder because of being in iraq i became depressed for a few days, and was unable to concentrate on my day to day activities.I felt as if no one gives a crap about the small people in this world.

I was induced to use this credit card in expectation of earning rewards which should be paid on a timely basis. I have other cards, like Discover and AMEX, that always pay promptly. Calls to Schwab & MBNA show they are both completely indifferent to resolving this matter in a timely manner.

Charles Schwab is dangerous to your wealth.

I opened an account with $50,000 and told Schwab to put it in a Money Market fund yielding about 4.5%. Instead they put the money in their Scwhab bank at slightly over 1% interest. I believe they put my money in a money market fund and pocketed the other 3%. This is truly a scam and they did it without my permission. I would imagine they are screwing thousands of people this way. Only a greedy, sleazy company would do this to customers. I've had an account with Fidelity for many years and have never been treated this way.

Schwab insisted that I open a Margin Account even though I didn't want it.

Margin accounts charge you exhorbitant interest on your money and rip you off.

Schwab also promised my 50 free trades for opening a new account and failed to deliver. You need to read the fine print. I didn't do any trades for the first 45 days because the market went straight down. The fine print said the free trades were only good for 45 days.

I argued the point and they were really nasty. Accused me of being a inept at market trading, and badgered me for not making trades. Threatened to cancel my trading software. Schwabs attitude was really amazing and obnoxious. They cancelled my account.

I've been a broker and have been involved in investments for many years.

Schwab is the biggest scam I have ever come across.

I'm going back to Fidelity. They are great.

I lost several hundred dollars in interest that went into Schwabs pocket.

It's my opinion that it was stolen from me.

I also lost 50 free stock trades.

And I lost the opportunity to make other money in investments during the two weeks it took me to get my money from Schwab and move it to another brokerage firm.

Don't let Schwab steal your money.

It was originally set up with my accountant as trustee, he indicated that due to age he wished to resign and we agreed tp make my wife the trustee.

Despite filling out their forms 3 times and hand carrying them to the Scwab office it took 6 months till they made the change. They still have not gotten us a checkbook in my wife's name so we can access the funds to pay this years taxes on the trust.

my wife and myself have been forced to spend hours on the telephone with people who have no ability to fix things. We quite simply cannot access the money

If you have funds in one of the Schwab money market funds where dividends are partially state-tax exempt, Schwab has repeatedly refused to provide the percentage of dividends that pertain to individual states by the 1/31 tax deadline. Instead, they include the information with a person's January statement which is not received until mid-February.

This has been their practice for years and they refuse to supply the state tax info with their 1099 forms, causing an unwarranted delay in being able to file state income tax returns.

According to the California State Franchise Tax Board, they are required to provide the info by 1/31. This year I talked to 3 different people, the first 2 of whom denied that they even furnished the info, while the 3rd stated that they were not required to provide it by 1/31.

As a consequence of their failure to provide timely tax information, I have to delay filing both my state and federal tax returns every year.

I have been a customer with Charles Schwab for more than 10 years. Recently while looking for a new home I decided to give Charles Schwab Bank a try for a new mortgage. I've always been happy with the customer service at Schwab so I thought they would be good for a mortgage.

I started down the road with Charles Schwab Bank only to find out that the mortgages are handled by Cendant while using the Schwab name. It became only too obvious that I wasn't dealing with Charles Schwab directly.

The loan officer, David Daniels, that I worked with on the Good faith Estimate made plenty of claims how they could meet or beat any other companies' rates. When it finally came time to finish the application he asked for a credit card. I asked why and he mentioned that they charge $350 for the application if I don't close with Schwab. I hesitated and told him that I wasn't comfortable with a fee since no other lenders charge for the application. He told me about their Best-Price Guarantee which insured me that I would get the best rate or Schwab would send me a check for $500.

This seemed reasonalble so I proceeded with Schwab.

After completing the application, David gave me the name and number of his processor. I left no less than five calls with David after the application was complete and never once got a return call. I was so disgusted with this level of service that I felt compelled to get competing bids. Sure enough, I found two companies that had better rates. I decided to proceed with another company and made sure that I followed Schwab's policy and rules on the Best-Price Guarantee. The day that I was ready to lock I sent the competing Good Faith Estimate to Schwab to see if they would like to honor the quote and they declined and told me it was okay to proceed with the other company. All that I needed to do was send them the HUD Settlement Statement after closing and they would send me a check for $500. I followed their procedure and now they are reneging on their deal.

Since starting down the road with Charles Scwab Bank I have left approximately 17 voice messages and have only received 5 returned calls. I guess batting .294 % is pretty good by their books.

2/2/06 Hai Ramirez, a manager at Schwab said that my check would be mailed immediately. He asked me to follow up with him on 2/8/06 if I hadn't received the check. I left him a message on 2/9 letting him know that I hadn't received a check...no returned call. On 2/11 I received a letter from Diana Allain (Office of the President) stating why they can't honor their Best-Price Guarantee.

I'm out $350 dollars plus untold frustration and aggravation.

I closed my Charles Schwab account over the phone, got a total from the broker, and wrote and deposited a check with my local bank for that amount. My intention was to put that money towards a car and pay off some bills. The check was returned, as the broker had not mentioned a maintenance fee which amounted to a $30.00 difference in the check amount. After calling, another broker told me to write a new check, minus the maintenance fee. THe second check was returned, due to a maintenance fee and then a returned check fee.

In the meantime, I'm writing checks and buying a car, as I think the problem has been taken care of. Again, I called a Schwab broker, who said he would send a check and not charge me a wiring service. How kind! As my checks starting bouncing all over, the insufficient fund fees piled up while the Schwab company assumed no responsibility. Johnathon Ramer offered me $60.00, as he said all of my charges (the charges I would not have had in the first place) had been waiived. I am finished with this company. When they're using your money, they're great. Otherwise, they'll leave you hanging.

Transfer of account from existing Charles Schwab account to E Trade account.

Request re-embursement of illegal charge of $95.00

I have been trying for 110 days to have Ch. Schwab to tansfer my EMC shares to Sharebuilder, my new broker.

ShareBuilder has contacted Schwab four (4)times since March 2004; the last was April 21, 2004. Schwab advised ShareBuilder and me that I had to post $90.00 in servie fees to free the account transfer.

Funds in the amount of $90.00 were remitted and recieved my Ch. Schwab on May 17, 2004.

I just received another monthly statement (ending My31, 2004) from Schwab. I called to inquire; the account was never close, shares were never transferred and yes, the monthly fee is legit.

The local Schwab office called and, among other things, asked if they could do anything for me.

I have three accounts, IRA, checking and a dormant account from years ago. I asked them if they would close the dormant account, they said they would.

But..it didn't work out. They closed my active checking account and transferred the balance to the dormant account. I called to complain and got a name of a person that could help me. When I called her, she said that my account was really better the new way. At this point my only gripe was that I could not reconcile my checking account.

I have two direct deposits into my checking account. When the usual date for those deposits came and went without either of them, I called again. They said NOTHING COULD BE DONE but they would be happy to send me a form to forward to the depositors so they could change the account for the direct deposit.

Botton line, now I have a real financial delima on my hands since I cannot pay my bills! Again I called and again NOTHING COULD BE DONE.

And, in addition, I can't use my old ATM card and if I use the new one they sent, there are fees. Reviewing the new account setup, there will be a lot of new costs for me to do business with Schwab.

It has been a month from the start of this and I still do not have the physical checks so I am still in financial crisis.

Unable to pay my bills since Schwab bounced back the direct deposits.

I transferred funds from two different IRA accounts with Charles Schwab. I was charged a $95 transfer fee for each account. At the time of requesting the transfer there was no mention that I'd be charged these fees. Supposedly a transfer fee was part of my initial agreement with Schwab when opening these accounts, though the fee has gone up from $50 to $95 in just a few years. This $95 is on top of other fees Schwab charges for managing accounts and is way out of proportion with the service of transferring fees to another brokerage.

It's basically a sneaky way for them to skim money off people's accounts and discourage people from moving their business elsewhere. I spoke with a manager at their complaint office and there is no recourse for the individual once the fee has been charged. They can get away with this because it's a small amount of money for each individual, but it undoubtedly adds up to huge profits for Charles Schwab.

I told them that I did not want the accounts closed, they proceeded anyway and then charged me fees for termination of accounts, transfers and trading fees.

Charges for termination of accounts, trading and transfer fees.

We just wanted to let you all know that although we had been Schwab customers for over a decade and had several hundred thousand dollars in our accounts, shortly we complained about a customer service problem and responded adversely to one of their telephone surveys, Schwab unilaterally terminated our accounts giving us less than forty-five days to transfer all our money and stating that if we didn't they would liquidate the accounts and charge us fees for the liquidation.

As you might expect the tax consequences of this would have been substantial particularly since one of the accounts was a retirement account. We contacted the Executive Offices but they refused to help us or provide us with the information they have about us or our accounts. The only justification they gave is that we were unhappy with Schwab's service.

Apparently, Schwab reserves the right to unilaterally terminate accounts at any time in their account agreements. Please note that this all occurred over the Holiday season so you can imagine how much difficult it was to complete this in the time allotted. Thankfully, Fidelity was extremely helpful with the transfer. To literally add insult to injury, Schwab charged us termination fees for closing our accounts. We wanted to make sure you all knew about this so you can consider it in making your investment decisions and will not be as surprised as we were if you are subjected to the same treatment.

Hours of our time over the holidays and the risk of substantial tax consequences.

Loss of $1200 upfront lender credit. Increase of $44 a month in my monthly mortgage payment

Schwab further reduced the value of my assets by $180, making it impossible to avoid their onerous fees.