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Sandra of Providence, RI November 18, 2009 My student loan was transferred to Sallie Mae. At the time, I was paying 50 per month for my student loans. Once Sallie Mae got a hold of my loan, they started charging me over 230 per month. I cannot afford to pay that much per month. I have a son I pay child support for as well as rent, food, car insurance, and other bills. I cannot afford to pay that much. I tried several times to have them lower the payments but they said that its too late for that. I filled out the paper to lower my payments and they said I wasn't approved for it because it was too late. They have put my loan on forebearance a few times but whats the point? I can't afford their monthly charge. Because of this situation, I can't further my edudcation. I'm afraid my income tax will be taken & my wage garnished. I live paycheck to paycheck and I can't get a second job due to the bad economy. I am singla and can't afford to live. I am constantly stressed out this situation which has no resolution. I can only afford 50 per month. I need help. Marcos of Orlando, FL November 16, 2009 I'm a current senior college student in Florida. I started to get student loans to at least get an education and not be part of the fallen ones with frustration, but after several years Sallie Mae has become a monster. I have couple of loans that I have to start paying 6 months after graduation, recently I started receiving calls that I owe 321.00 dollars, and I'm delinquent 33 days...I told the lady that I'm still in school and that I’ll be graduating in 8 months, she said that, out of the loans I had, there was one that I had to start paying while I’m in school... but I said why would you guys call me 33 days after the "due date" and tell me that I'm late. Off course they want to get some late fees, but 33 days??!! anyway after I picked up the first call, there has been numerous calls harassing my behind saying that I owe, that I’m in the internal collection files, and in 33 days more I will be at the real collection agency...this is unreal. After receiving all these calls, I talk to "Customer Service" I explained what was going on, I will talk to the school and try to get this fix, and that I could be a mistake, to please stop calling until I go to the school, the lady said " Sir, this not your schools' problem, this is your problem, are you going to take care of this???Oh that's right! People who don’t know Sallie Mae... SALLIE MAE has a Customer Service line where they can be nice with you...and they have a collection line where they call, put you on hold, asked you questions, and then treat you like "CACA". I couldn’t agree more with these people complaintning about this company. Our economy is tough, and monsters like Sallie Mae are not making it easy. Unfortunately this is a major issue and the government needs to get involved, because this is one of the big factors of why our economy it's the way it is. I bet if I told my 4 friends about Sallie Mae behaviors they will step back and not go to school. Not very smart right! But I like a good friend I feel like I have to say it, and advise them. Corrine of Trenton, MI November 16, 2009 Hi everyone, I have had NUMEROUS problems with sallie mae, since graduating college. I have 40,000 dollars in student loans from this company, and upon graduating I was unable to obtain a job in my field within the "grace period". I have spoke to SEVERAL people over the course of the past year, and every time I go to put my loan in forebearance, something happens. Either my money is taken and put towards the loan itself, or the money is taken from my account, but sallie mae has no account of receiving the money (coincidental I suppose), or the person on the other end lies to me and tells me my forebearance has actually GONE through, and that I am in the clear..(which in fact was a big fat lie and my loan acrued over 2,000 in late charges that are currently being tacked to the butt end of my loan). Anyways. After feeling like I am the only one in the world dealing with this huge monster, I did some homework. It seems like 80 percent of the people who have loans through sallie mae are unhappy, disgruntled and harassed. I am taking a stand not only for myself, but for everyone who has, and is currently having problems with sallie mae. I have started to piece together a book with not only my accounts and hardships with sallie mae, but that of many others. My goal is to educate the public on what they do to people so that our youth will choose to go through other loan providers. Its stressful enough finding jobs in this economy, sallie mae will drive a normal person insane. Stephen of West Liberty, KY November 11, 2009 After multiple issues with Sallie Mae, we decided to obtain a local bank loan to pay them off entirely. Sallie Mae signed for the certified mail containing a bank check in the amount of 12,884.78. They only posted 2,884.78. Calling the 888 customer service line resulted in no correction of their mistake. marcy of la puente, CA October 30, 2009 Sallie mae is unfair in their practices and consumers need to be aware!! My problem started back in july when I injured my back at work. From july to Sept I paid my student loan payments on time but in Late september bills started to pile up and I found myself with not enough money to cover my OCT 5th payment of 639.00. So on Sep 29 2009 I faxed in a forberance form and paid a 50 forberance fee. The sallie mae policy for forberance stated that I be current and paid the prior month payment (which I had done!!)to qualify for a forberance. 14 days later on oct 14th I called salliemae after hearing no response from them regarding the forberance, to my shock the fax number on the forberance form is INCORRECT!! They went on to tell me that no application was recieved and no forberance had been processed, the rep then went on to tell me simply faxed the application yet again and everything will be taken care of...on oct 20 after still hearing no reponse I called sallie mae yet again. Now I am yet again shocked to be told my forberance was DENIED because now my payment from oct 5th was pass due!!! After I explained that I was on worker's comp and was going to have back surgery and really needed the forberance the rep told me to fax a written letter stating my situation and copies of all the fax confirmations from previous faxes for consideration, and wait yet again! still no response from sallie mae so I called on oct 20th Spoke with someone else who said he would email the forberance department( since no one can talk to the forberance dept. directly) to take a second look at my forberance because according to this rep I have 10 days grace and had until oct 15 to be offically "past due" and i faxed the second forberance application on oct 14th he said give them a week to process...so I waited yet again. Meanwhile I was contacted by a "collections" rep who was rude and mean!!! when I tried to explain the whole mix up with the forberance she told me "I will MUTE your call, so that I can tell you no forberance will be processed because you are past due!!!" After that she would not listen to anything I had to say, eventulally after trying and trying to get a payment out of me, she told me I will mark you account as "refused to pay and refer to ombudsman!!" then she went on to HANG UP on me!!!! I never refused to pay I simply wanted help with the forberance for 3 months and NO ONE wanted to help!! Right now I get so many collection calls that I am looking to change my phone number!!! So today oct 29th I called sallie mae for an update to the email back on the 20th, and I am told that nothing came of that email and i was told for the 2 million time that because I was past due I would not get a forberance!! I thought a forberance was for those times I cannot pay so can someone please explain to me WHY I have to be current to get approved ????!!! So today I borrowed from my elderly father (also my co signer) to make the payment. Now sallie mae is happy but i'm left here in tears with not even enough money to live on. My next payment is due on Nov 5th and I applied for forberance again today after makaing the payment!!! I was assured that this forberance will be processed but I will just have to wait again!!! I wanted to make all this known because I wish I would have read the posts on this site before taking out a loan with sallie mae! I just want others to know my story and to know don't do any business with sallie mae because they are unfair and the goverment should put a stop to them!!! Mark of Little Orleans, MD October 28, 2009 I got a 40,000loan from Salie Mae in 2005 at the time i was anticipating to have a culinary career and be able to pay upon graduating. During the final semester i did make some interest payment on the loan to help keep it low. After Graduating i was able to get my career started and made payments on time. Then unfortunate circumstances happend, i lost my job and so i used the forebearnce option. As the years went by i struggled in finding another career and doing my best to make payments. Today i work a job i was lucky to get with this economy, have exausted my forebearnce usage, have not been able to make payments since i make less than 20k yearly yet they keep harassing me by calling my home or work wanting to collect or my payment arrangements which are still unaffordable thanks to cost of living. Im planning to file bankruptcy even though Salie Mae cant be disscharged but even then i still wont be able to afford their payments. again due to job market/cost of living. One rep from them even said "cant you skip rent one month" or "borrow from a friend to make loan current" oh yes im gonig to risk being evicted, i dont think so..I cant get an additional job, friends/family cant help pay my debts. So what can i do? . christina of pittsburgh, PA October 23, 2009 I took out about 60,000 worth of private loans from Sallie Mae. I had a six month grace period, which they started before I graduated. How this happened is, I failed a class in my last semester, so I had to take one class to graduate. I called them, and they said I had to be at least a part-time student to put off the grace period, so I ended up paying my first loan payment when I actually received my degree. ISN'T THAT THE WHOLE POINT OF A GRACE PERIOD, SO YOU HAVE TIME TO FIND A JOB? HOW WAS I SUPPOSED TO FIND A JOB WITHOUT A DEGREE? I make my payments online. One month I made my online payment, and 11 days later I was getting calls and emails saying that I was late on the payment. I logged in to my Sallie Mae account, only to find that there was no record of this transaction and the money was not taken out of my bank account. They tried to charge me more for this, but I just payed the original amount and left it at that. I tried to get payment coupons so I could mail my payments in, but now for some reason they don't want to do that. Isn't that class discrimination? Not everyone has computer access. The lowest amount they will allow me to pay is 319.40 a month. I told them that that was (at the time I graduated) what I made in a month, and also my rent payment. I asked if I could get lower payments just for six months. They would not work with me at all. They also like to send emails regarding something serious, that I would like to call them about, but the emails are sent on Saturday mornings. Their offices are closed all weekend, so I have to wait until Monday to take care of it, ruining my entire weekend with worry. I can not support this economy by buying things with the money I earn; I am an indentured servant to Sallie Mae. David of Stansbury Park, UT October 22, 2009 I have been unemployed for going on two years now. This includes a time of MAJOR surgery and recovery I have used all my savings, retirement, etc. and am absolutely broke. I have notified Sallie Mae of this condition numerous times. I have filled out their forebearance letters, etc. I have student loans with them in an amount of approximatly 40,000. They continue to call...as of this morning it has been 8 times this week and three times today alone. I cannot get them to quit. I do not mind having a weekly call...but this constant harrassment has to stop. I cannot pay. I do not have the money. So freaking sue me....they will find the same. There are no wages to garnish, no savings to swipe, no retirement to take. This harrassment has to end! Lisa of West Babylon, NY October 19, 2009 Apparently this "jacylyn W" that they keep harrassing me about is not paying her loan and must of gave them a wrong number such as mine. They call me all the time. Even 8:00am on saturdays and 8:00 pm on Sunday. They won't stop, the people they have working there are incompetent and I don't know what to do to stop these harrassing calls for someone else.... Morgan of LaCenter, WA October 13, 2009 Settled loan if full back on 4-30-09 and have a letter stating this. We have been turned back into collections on the account. With repeated attempts to contact we get hung up on, transfered to offices that cant help, and nobody can help us. We have faxed proof and they admit it is scanned into the system, but it is not being remove or fixed. Advertisement
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