Residential Credit Solutions

I have filled for two modifications with RCS, which they both were denied without any official written notification of denial and then foreclosed on without any notification of foreclosure. In my dealing with RCS, there is a lack of timely communication to try and help you resolve any issues that you may have in dealing with your mortgage situation. I am fighting to save my home from this unlawful foreclosure. I was due a modification due to the lawsuit settlement against First Franklin, which was part of the remedy to part of the lawsuit.

RCS took my mortgasgw from my bank which had ironically went bankrupt( Bank United). I did 2 modifications with RCS and was beginning a third when they foreclosed on me. However they did not have the title assignment so it was an illegal foreclosure. A year later, they foreclosed on me again and have now sent me a 1099 for the balance, even though they sold my house to Fannie Mae for 110,000 more than what I owed. These people should be shot for what they do an say to others. Randy, the jackass, from RCS told me that I should have been prepared for my wife and newborn son to be sick and I should have had money saved for that event. OK Randy, if someone comes up to you in Texas and punches you in the face for no reason, it might be me. Your voice is etched on my brain. RCS should be ashamed of themselves. God doesn't sleep. You will get yours someday.

I'm relieved to know that I'm not the only one suffering with RCS. I having paid $4,000.00 to a company that guaranteed a modification from RCS and got nothing to this day. They never got my papers through fax always. I had to re-fax and re-fax, even send it to them by FedEx and they still said they didn't get all of it and in the end, they suggested helping us move out so they could sell the property.

I'm self-employed and have been robbed 3 times, and my little one had open heart surgery. Hurricane Ike passing through lost 80% of our customers. They still didn't care, didn't show any compassion or wanting to help. I've even wanted to take them to a show called 'Take it to Akens', maybe they will listen. I have invested way too much of my time,strength and am very tired. They're not playing it the right way. Someone needs to do something. Someone with lots of strength and power. Good luck to all. God bless this country.

I have just received a $4,000 shortage adjustment notification from RCS. These dirtbags put me through the wringer when I applied for a modification, which I was qualified for, but they wouldn't listen until I got a bankruptcy attorney involved. Magically, all my "missing" paperwork appeared, and the mod went through. The disgusting tactics of this company have me looking at this recent $4,000 miscalculation with suspicion. My past experience with RCS has me sending this "escrow shortage" notice straight to my attorney's office. If math is beyond RCS's capabilities, they should not be in business. We will see what the attorney says. Do not deal with RCS without an attorney.

I have tried to cancel a number of times and they will not cancel my account. They have caused my bank account to overdraft several times.

We have had been through nothing but hell since we have been with RCS. They have sent statements, month to month, that don't make any sense. They have us with no escrow account, with an escrow, with a surplus, with a negative. We are a family a family of six with one income. They have never tried to help us, only hurt us. They don't know what they are doing. Every piece of paperwork does not make any sense at all! They do not know what they are doing! I am all for going for a class action lawsuit!

My home is up for auction (foreclosure) tomorrow. The counseling agents (MMI), who were handling all my paperwork, had the approval letter which was send to the Hope Line Portal on 09/29/11. I have been approved for the Emergency Homeowners Loan Program. Monies have been set aside for me. I found this out by calling myself to NeighborWorks. I emailed the letter to RSC and was told that the letter was too late and my house would be sold tomorrow. This is a Fannie Mae house and the government is going to help me stay in my home. Can someone help me? It is scheduled to be auctioned off tomorrow!

I filed modification with Bank of America. After we have been told that we were approved, without any notice, I learnt that a company had bought the mortgage for pennies on the dollar. When I asked R.C.S., "Where did you get our mortgage from?" They told me a bank that we have never dealt with before. This happened twice with two different people (their names and ID # are recorded on tape). After a Real Estate Settlement Procedures Act, 12 U.S.C 2605 (E) was requested, they sent a copy of a refinanced document, along with some misrepresent ion of facts. We applied for modification through N.A.C. Six months have passed and several quantities of documents were sent before they went back to say that they needed new ones. They continually say they haven't received any. They filed foreclosure suit and their attorney doesn't seem to be able to fully understand accounting. Their one and only goal is to try and take our property away. Due to the fact that a huge lawsuit is in the making, not all of the worst parts of recordings and self contradictory and incrimination information will be disclosed.

In February 2009, I received a pay cut in my weekly paycheck of 20%! This threw me backwards. My wife notified our lender at the time, "First Franklin". My wife was very upset about the cut as she and I are very strict about making sure our bills are paid on time! We were not late with our house payment, but my wife wanted to make sure that First Franklin knew about the 20% cut in my pay. So my wife telephoned First Franklin the following day and was told by First Franklin that she needed to speak to someone in charge of the loan department. She was told that she would have to leave our home phone number with First Franklin and someone would be back in touch with her "as soon as possible".

My wife still was not hearing from First Franklin, so she telephoned them once again the next day. Again, my wife was given the runaround but she was not giving up. She wanted First Franklin to know that I would be getting paid every 2 weeks and that 20% was taken out of my weekly paycheck. She knew we would be okay with our house payments, however, she wanted First Franklin to be aware of this in the event that we would be in a problem. Also, she was hoping First Franklin could help us with the payments since our association with First Franklin has been "always paying our house payment on time"!

Well, time moved on. My wife did not hear from First Franklin no matter how many times she telephoned them. Finally in July 2009, we found ourselves in a problem with our house payment. We had used up the savings account just to keep the house payments on time and now every two weeks, we were starting to fall backward on our payments. This was making my wife crazy so she went on the internet to see if she could find out anything about "modifications" since this was on television and the news was speaking about this as well.

Finally, she found a company called "Residential Credit Solutions". She also went into an area on the internet that spoke about helping people with problems in their house payments. This company was "The Modification Center" located at 1881 Von Karman Avenue, Suite #420 Irvine, California 92612. I was in direct conversation with a person named Kevin, who told us about "Residential Credit Solutions". He wanted all the information we had regarding our loan with First Franklin and also indicated that he was a "special department within First Franklin" who could be our contact to make sure that we were not foreclosed on our home. He told me personally that I was a good customer with First Franklin; that First Franklin never noticed any problems with our house payments plus we, on many different times, even made "double and triple" house payments to keep us ahead. When this 20% came out of my paycheck, I was fit to be tied, plus my wife is retired and only "one paycheck" was coming into our home --and that was my paycheck!

When Kevin told us from First Franklin that he could assist us and get us the modification, I was really excited! Kevin told us that because my account with First Franklin was so "excellent", he could assist us and perhaps relieve us from the pain and anguish we had been suffering from. I did exactly what Kevin requested of me; sent Kevin everything he asked for plus I even sent him information that I received from First Franklin dated July 2, 2010. This was a letter from a Mr. Gary **, vice president, for loss mitigation.

In this letter, Mr. ** indicated that First Franklin was here for us plus, they would do all they could to make sure we were satisfied! The 2-page letter made me feel better, however, nothing came from this letter! More frustration, more upset, and more heartache. As time passed, we were not in foreclosure but placed in the hands of Residential Credit Solutions. Kevin from First Franklin assisted us; speaking to RCS and telling us what we needed to do. As Kevin requested what we needed, we immediately sent this to Kevin.

In January of 2011, Kevin had to relieve himself from assisting us and expressed that First Franklin was deleting Kevin's department as of the first of February 2011. We were very upset with this news and asked Kevin what we needed to do on our own to make sure that we finally receive the modification we were requesting. We went through a total of 4 different times with making 3 payments on time to be accepted for a modification. Everytime we completed our 3-payment task, we were told we needed to begin this all over again. Now, we are in the 5th time of these 3 payments and we still have not received a modification!

Working with RCS is not just frustrating and upsetting but it's the worst company to be opened in the United States! The people at RCS give you the runaround, play head games with you and even let you know that they (yes, they) are the ones in charge, and you best comply with them, or you could lose your home! We are now sending money to them every month and just recently, I sent them a certified check for the amount of $1,134.88! This amount was requested by RCS. Backing this up, I sent them a money order for $522.44 which was my mistake. It should be $544.22. In any case, I have been given hell, by RCS regarding this money order; with them indicating they sent this money order back to me because the amount was not right and this could cause me to find myself in foreclosure.

I immediately notified a man named Chris, who told me that he would be my lender with RCS and I explained to him that I sent them the wrong amount. This was when Chris told me that I should receive the money order any day. Chris said they sent this back to him. I went to Walmart and asked for a copy of the money order since I knew that they received this; maybe they even cashed it. I wanted to make sure that this money order did not get cashed. Much to my surprise, I found that they did accept this money order and did cash it. When I went to contact Chris back, I could not reach him and reached someone else.

When you ask people for their last name, they tell you that "its not necessary to have their last name and they are not required to give their last name". In the meantime, I now was able to indicate that the money order was cashed and that RCS had lied to me. The money order was sent on July 22 2011 and cashed on July 26, 2011. RCS told me they received the money order on the 18th of July, which could not be possible since I didn't get paid until the 22nd of July and did not send this until the 22nd of July. Now, I have them by the neck and they still refuse to admit they cashed this money order. It cost me $24.00 to get this information on the money order and just yesterday, Friday, August 26, 2011, a person by the name of Pam telephoned me telling me that she could not read the copy I sent of the cashed money order and now is requesting that I resend the copy to RCS.

I told this person named Pam that it cost me $24.00 to get a copy of the cashed money order and where they going to reimburse me for the $24.00? This person named Pam stated sarcastically, "no!". My reply back to pam was "I didn't think so". Now she again stated to me, she wants another copy! Once again, I am going through these insane motions with RCS and receiving totally "zero" response! When does all this ** stop and when do I finally get my modification? What does a human being have to do before he is made whole once again?

My wife felt that this company, RCS, has been toying with my brain and playing every game possible to make sure I am staying in the quicksand they threw me into! This frustration must stop. I am ready to take this to court and sue RCS. I have went through their 3-payment ordeal 5 times now and I am still where I was in February 2009 (when I first found out about my 20% being taken out of my paycheck). Now I am sinking in this mess that RCS is keeping me in and I need to get help immediately.

There were a request made to Bank of America for modification. One late evening, there came a call from B.O.A saying that you were qualified for the modification applied for. That's after six months and the documents will be coming via Federal Express. After thirty days, we went on a meeting, which is hosted by N.A.C.A., at New York Javis Center. They were there to help homeowners who are trying to get modification. After going to the B.O.A. booth, they were told that the loan were transferred to RCS who flatly did not want to engage in the modification process. Being persistent, they started to request hundreds of documents, which at times the same thing over and over saying they haven't received or have misplaced same.

Finally, after protests, they said that they have received everything. With all those happenings, they had filed a foreclosure proceeding. Their attorney requested that we applied to his office for modification. When I told RCS, they told us not to give their attorney any document he asked us for. All these conversations are voice recorded. I am totally and fully aware that RCS does not want to give modification. They have one single intention, which is to rob people of their property. Someone or an organization has a plan or some suggestions to file a class action lawsuit against these people. I would be the first to come forward with some very damaging information.

While getting a loan modification from American Home Mortgage Servicing Inc., I was notified on 01 October 2010 that my loan was being transferred to Residential Credit Solutions. I never received a statement for the amount that was due even though I called and demanded for it. I was told that since the mortgage was already delinquent, I was no longer entitled to a statement. I was told that I could start the modification process over.

Once I started the modification process, every month, they stated that they needed another bank statement. This went on for months until I received a notice of default and an intent to foreclose. I told them that the loan was being investigated for mortgage fraud. They told me that if I didn't fax them a de facto statement saying that I would not proceed with the mortgage fraud, they could resume the loan modification. I faxed them the de facto clause and I still haven't received a modification.

I had the mortgage removed from my credit report because of the fraud involved with this loan. I have not gotten a sale date but I'm pretty sure that they are not working on a loan modification. They cannot do this because they are a collection agency. I want to stay in my home and I have hired numerous people to help--even lawyers who only take my money and run. I need this resolved as soon as possible because I don't want to lose my home. Can anyone find help for distressed homeowners?

We purchased our home in 2004 with Nationpoint Mortgage as our lender. We never missed a mortgage payment. My husband and I both lost our jobs in 2009. I contacted Nationpoint to see what our options were since we were currently unemployed. We were told that since we had not missed a payment we couldn't qualify for the modification program. We began missing payments and before we knew it, we were able to apply for the Making Home Affordable Program.

In the meantime, my husband secured a new job. After submitting financials and other information for numerous months, we qualified for the trial period portion of the program. In the meantime, Nationpoint was bought out by First Franklin. We were told to make our original mortgage payment of $1,865.42 for the 3 month trial period. We complied and made every payment on time, if not early. As soon as we made the last of the 3 payments we received notification that our loan had been sold to Residential Credit Solutions/RCS. We contacted RCS who then informed us that we no longer qualified for the modification program and that we would need to start the process all over again. We submitted all the necessary documents numerous times and made numerous follow up phone calls to no avail. We now found out that our home is under a Sheriff's Auction effective August 19th, 2011. We have worked very hard to pay for our home as we have 5 children to support. Not to mention, since January 2010 I have had many different medical issues that have put me in the position of not being able to work. I have applied for Social Security Disability to add extra income to the household.

I'm actually filing this complaint from my hospital bed. The illness I am currently battling is a direct result of the stress of possibly losing our home. This company has been completely unwilling to help and has been very rude. Not to mention, we get a different answer every time we call with a question. After seeing that there are many other complaints just like ours, we are very suspicious of this "lender". We have submitted modification paperwork one last time and have been told by 3 different people of 3 different answers. We are running out of time and we may now lose our home.

I called the mortgage company RCS to get documentation that my 2010 school taxes were paid from my escrow, as my local tax collector says that he did not get paid. I am trying to sell the house after 11 months on the market. I learned that there is a lien on the house for $1400 in school taxes that the borough says was not paid. RCS says that they were paid, and will allow me to see a statement of escrow disbursement. However, they have blocked every effort I have made to get documentation that the taxes disbursed from escrow were sent to the appropriate location (my borough tax collector). I have been told there is a work order and it would take 24 hours. And every time I call, they start a new work order or put up other barriers. They do not provide the documentation.

When Mike passed away I notified Residential. When my mother passed away I notified Residential and told them that due to them both dying, we had to file Probate on the Estate. That we would contact them as soon as the Judge allowed us to make the payments out of the Estate. Once I got the ok, I contacted them for the data to get the loan current.

I got a billing that included $192.24 in late charges, $92.06 Misc fees, and the kicker $5,724.00 in alleged attorney fees. I sent a check for the actual house payment due and asked for the detailed billing of the misc fees and the attorney fees. They sent my check back and demanded a cashiers check or a money order for the full amount including the attorney fees even though they had not provided the detailed billing fro same.

I paid the total amount and requested that they send me the detail of the misc fees, the attorney fees and a copy of payments made on the Hyde account since October 2010.

They sent me the payment history and they sent a vague description of the misc fees, but it was very non descript. They Still have not provided me the detail of the alleged $5,724.00 in attorney fees. They verbally indicated that they had put the loan into foreclosure even though we had notified them of the deaths and that Probate was being filed. I never received anything from Residential indicating that they filed for foreclosure. I never received a letter from the attorney they use or used and I have yet to get the detailed billing or a copy of any documents showing that they had the loan in foreclosure.

They sent me a letter 5-18-11 with the "loan document copies I requested. This was for the payment history. They also sent me a letter on the late charges that noted "expense advances' $144.00 and Late fees $48.06 for a sum of $192.06. They do not explain what the expense advances are and the $192.06 is not the number on their May 11, 2011 letter to me. The 5-11-11 letter has $192.24 Late charges and $92.06 misc fees. They have a very bad accounting it appears.

We got a monthly billing statement in June that noted the payment due date of 05-15-11 and the statement date of 05-27-11, so they sent to me late and again they are charging $48.06 in late fees. I asked them in early May to give me the amount to make the loan current. You will not their letter to me listed January 15, 2011 to April 15, 2011 even though my request was made in May. It appears this was done so they could charge another $48.06 in late charges!

May 19, 2011 I got a letter asking for a death certificate. I have sent them the death certificates and letters Testamentary FOUR time by mail and fax.

June 1, 2011 I get a letter indicating that my request did not include a Borrowers Authorization.

June 8, 2011 I get a letter indicating that "we received your signed letter authorizing us to release information regarding your loan to Sherry C". It is addressed to my deceased step dad and deceased mother.

I am STILL waiting on them to provide me a detailed billing of the $5,724.00 in alleged attorney fees that they charged on this loan.

This company has used every tactic to avoid sending me the detailed billing of the attorney fees. No one should be expected to pay almost six thousand dollars for anything without a detailed billing yet that is what Residential Credit Solutions forced me to do to get the loan current.

We had been customers of First Franklin Loan Services for about 6 years, when all of a sudden RCS came into the picture. This company has caused us so much stress! We have NEVER been late with a mortgage payment, but for some reason, this company continually harrasses us by calling us, asking for payment. They are very belittling, sarcastic and rude, hanging up on my wife when I am not home to talk to them! I am very suspicious of this company as their representatives seem very shady!!! I have never dealt with a mortgage company this beligerent in all my life!

The property that is currently in default and due to be auctioned with RCS is a rental property. After attempting to sell this property since Oct of 2010 I finally had an offer that was below the balance owed. I have an accelerated loan on this property which is now sitting at 9.5% and consequently is upside down. The neighborhood has many foreclosures. My main point of contention is I have repeatedly told RCS I would give this property back if I can't do a short sale. You get a different response every time you speak to someone.

The favorite seems to be "we haven't received the paperwork. Frankly I think this is a game! I have done everything I can to sell this property and will give it to them but they seem to prefer to completely ruin your credit. I might add that 4 other mortgage companies handled this property prior to RCS buying the paper. Most notably American Home Mortgage Servicing; they had it for about 31/2 years. They were recently spotlighted on 60 minutes for fraudulent foreclosures practices. I would welcome being part of a class action suit against either of these mortgage servicers.

RCS bought my loan. I went through a modification & was denied even though I qualified. I was offered the same 5% for 480 payments. While going through the process, I found out that my home had been put in foreclosure. I was going through a modification & I signed a contract to make the initial 3 payments & RCS did this? Now, I can't get through to the company. I keep getting, "There's no one available to talk.." & then a click. What company has no one to talk to?

I have contacted Heather several times about my loan modification. I left messages three times without a phone call back. I have also been sent a new mail stating that I need to have all the financial paperwork done again for the loan modification. Every time I call to verify, they would always say that they already have everything. But I still get the mail that something is missing.

I see that others have had the same experience wherein you get the papers stating that they are in review, then all of a sudden, your mortgage is sold to RCS and the process has to start all over again. They hung up on me three times on 03 Jan 11 and also when I was trying to get through to Heather again.

My name is Domingo ***. I live at *** st., Riverside, California 92506 with my wife and four sons. I have been trying to get assistance from Bank of America for about one year and half. I explained to the bank that I had major illness causing my hospitalized and followed by surgery and I started to receive temporally disability. They would not agree to help me. I was falling behind my mortgage payments. After I recuperated, I was not able to find employment and started to receive unemployment benefit.

Once again, I tried to get help from Bank of America and they still denied me for any assistance. I explained to the modification department that I have my four sons living at home with me and they assisted me economically. Bank of America modification department responded by telling me that the best thing would be a short sale and to have my four sons buy me another house. I have been in constant contact with Bank of America on this days: 4/28/09, 5/4/09, 5/13/09, 5/21/09, 5/26/09, 5/27/09, 6/16/09, 6/23/09, 7/6/09, 7/10/09, 8/26/09, 9/8/09, 9/29/09, 10/15/09, 11/2/09, 11/9/09, 12/1/09, 12/9/09, 1/15/10, 2/3/10, 3/10/10, 3/24/10, 3/29/10, 4/5/10, 4/12/10, 4/23/10, 4/28/10, 5/6/10, 5/12/10, 5/21/10, 5/24/10, 5/28/10, 6/3/10, 6/16/10, 7/26/10, 8/13/10, 9/3/10, 9/7/10, 9/29/10, 9/30/10, 10/4/10, 10/15/10, 11/4/10, 11/5/10, 11/8/10, 11/16/10, 11/18/10, 12/2/10, 12/10/10, 12/13/10, 12/14/10, 12/16/10, 12/24/10 and 12/28/10.

I was in disbelief with the way they were proceeding with my situation and the unwillingness to help me. I was bewildered with the news that my loan was sold to Residential Credit Solutions Inc (RCS). I was never informed of this change. When I call Bank of America, they advised me to get in contact with RCS from now on. I have been requesting a modification from RCS and I am getting the same respond that I had with Bank of America. I am filing a complaint against Residential Credit Solution (RCS). I believe they are not in compliance with the guidelines of the Home Affordable Modification Program under the Emergency Economic Stabilization Act agreement that Executive Vice President Mark *** signed on 09/23/2010.

They are refusing to help me. I have informed RCS that my wife and I are now retired and have a permanent income with the assistance of my four sons that live at home with us. In addition, my wife is in poor health. They don't care or value the customer. I am requesting an investigation for the practices and procedure of RCS (Residential Credit Solution INC.)in the manner they transfer the loans without any knowledge to the consumer. I am also requesting they modify my loan under the HAMP program since I was never giving that opportunity and all they have done is lie to me by requesting documents to make me believe I was going to qualify for a modification. I urge you to assist me in this matter. Thank you.

I applied for and got a modified loan through First Franklin Loans services. One day I was notified that my loan had been sold. So, I had been paying my loan to First Franklin Loan services, but the money was supposed to go to Residential Loan services. Many phone calls later, RCS told me they would recover the money from First Franklin Loan services. Now, I owe more than $2K because they constantly tell me my payments have not been paid (I have never missed a payment), and they are charging me late fees, advance fees, whatever they are. I have called and called, they demand proof that I have made payments, so I fax my cashed cheques to them, and then they say they never got the faxes. I have every fax I ever sent.

So now my house payments are way more than the contract says and the money I owe them in late fees and advance charges (whatever that is) is over $2K. Every phone call I get or make results in promises from them that they will resolve or fix the problems, but meanwhile the charges go up, my mortgage is through the roof, and I am constantly getting the runaround from them. They want me to pay money I don't owe, and I can prove through my cashier cheques that I have never missed a payment. What do I do? Am I going to be another victim of losing my house when I have never missed a payment since I modified my loan? Please, I need help. Every bill I receive from RCS has a different dollar amount that I owe on it. I support a widow who lives with me after the death of her husband. I only have one income, and I have fought for my house once already. I don't have the money to fight again. Please help me.

I have gotten four calls saying I've missed a payment. Even when faxing them a copy of the canceled check, they needed to have the bank confirm the check. This company shouldn't be in mortgage business at all. I've seen situations like this with family members. Almost everything the offending company had thieves working for them. Due to past economic situations, I am very protective of my credit and credit rating. I've never missed or paid a late payment on any mortgage. This is causing me some emotional distress.

I have gotten four calls saying that I've missed a payment. Even when faxing them a copy of the cancelled check, they needed to have the bank confirm the check. This company shouldn't be in mortgage business at all. I've seen situations like this with family members. Almost everything the offending company had are thieves working for them. Due to pass economic situations, I am very protective of my credit and credit rating. I've never missed or paid a late payment on any mortgage. This is causing me some emotional distress.

My mortgage on my rental home has been held by Bank of America for about eight years. In the nine years I have owned the home, I have never once missed a single payment. Recently, residential credit services took over the servicing of my loan. That's when the problems started. Since it is a rental, I have to wait for my property manager to pay me the rent. My grace period ends on the 15th and I always make my payment. The company every month harasses me endlessly. For the first two weeks of each month, I receive between five to seven phone calls daily! I have tried asking for a supervisor and they refused to transfer me. I have asked countless times for the harassing phone calls to stop since I have never missed a payment and they refused. If this is how they treat people that actually make their payments, I'd hate to see how they treat people that miss them.

This outfit bought my mortgage from another lender-gave me short notice that they were now my mortgage company and to send my payment to them starting with the current payment. Did not advise any change in account numbers, or any information, just demanded they be paid. After doing some research, re-instructed my bank to send my payment to their address, but had to use the original account number and 2 days after the payment had to be sent they finally get around to giving me new information for their account number. Then about 3-4 days after the due date of my payment they call demanding (not inquiring) my payment. On or about September 30th I get an inquiry to verify my 'tax id number' and to do so immediately or I would have to pay a fine of $50. I sent it back, checking the box indicating that the info they had (which I circled) was correct.

During this time, the county tax assessor notifies me that my home's assessed value has decreased by 22k. I had just received an audit of my escrow account from the previous mortgage company and the acknowledgement that my taxes had been paid in full for the last half of the tax year. On October 2, 2010 I receive an "annual Escrow Account Disclosure Statement" from these people (RCS) stating my escrow balance is short by $100.83 and I could pay that shortage-along with the monthly escrow amount-in one payment or add $8.40 to each escrow payment for the next year till it is caught up.

Then I start getting calls from them-started the end of September through this date (10/5) waking me from sleep, etc. Today as per instructions from my county tax assessor and my personal bank advisor-I notified them by phone that they will no longer be maintaining my tax escrow or be responsible for my tax payments. I was told by their representative Cassandra (at 4:30 pm PDT) that "you must file a form" I told her that she had just received all the legal notice that is by law required, but when I send my next payment (minus the escrow amount) I will enclose my letter as written confirmation of the discussion from today along with the written confirmation of my request for full refund of the $100.61 now contained in the escrow account.

These people are rude, inconsiderate, demanding and threatening in their approach to their clientele. Were it not for mortgage lenders that got the economy into the situation it is in now, I would move my account ASAP. However since I am now-but just barely, thank heavens-financed more than the tax value of my home-I have to stay with the current lender.

For clarification purposes, my payment record is excellent-I have never been late, skipped a payment, or have a bad credit rating (over 750 now) and I certainly do not deserve to be treated like this. And, if this corporation is making so much money on my account (reaping 3+% on the interest alone at the time of purchase-with the added plus of on-time payment, current payments) they can darn well do their own paperwork. Heaven knows I had to cough up 'paperwork processing' fees at the time of my loan and once is enough. They need to take care of customers like me today, while I can still make on time mortgage payments instead of harassing, threatening and nickel and diming to death. How about asking instead of demanding and giving some lead time for requests.

Just an update to last post. I called customer service after yesterday's post and our mortgage no longer exists on their system. They tracked it down to loss mitigation and I was directed there. Loss mitigation pulled up the account and stated that it was in foreclosure. I said, "Great! But, that's not what your attorney told me last week!" I also inquired why we were not receiving correspondence or calls. They stated that they only had my wife's number - only 200+ calls to them over the last year - but that information was not transferred from the other department.

I gave them the info and they also stated that they had a cease and desist order! I asked from whom and they could not get that information up - just a note in the system. I notified them of correspondence we sent on 12/23/2009 stating that they can call and contact us at anytime with all our numbers and information. They lost it or it was misplaced. I have fax confirmation of receipt. Well, let's get back to the call. Mitigation called the attorneys of which after 30 minutes, verifies that the proceedings were on hold and awaiting further action. I asked them when they were to seek further action and was then placed on hold and transferred to another supervisor. After 15 minutes this individual stated that since this has worked up to the executive level, that the VP in loan loss and VP of mitigation are in contact with the investor's to see how to handle this. Right, they are talking to the bondholders? Just another stalling technique.

In the mean time, I notified them that since the whole lower level still has water which ranges from 8" to 3' deep and is steeply terraced that this is now a hazard and my attorney recommended filling in this area since it is too big to cover, so no small child falls in and drowns. I notified them that I will be filling this in over the next 2 weeks before hard freezes to alleviate any potential risks. Needless to say, that once again the story continues. Good luck to others out there!

I had similar situation but much worse. We too had a bit of trouble in late 2008 with severe health issues and a builder on a commercial project that became insolvent creating a nightmare of financial issues. Our original mortgage was with Coutrywide then Citibank. Through the beginning of 2009, we tried many times to work issues out with Citibank only to be told that we did not qualify. With my health and surgeries pending, I knew I would not be able to get back to work untll start of 2010, but could get things caught up then. Needless to say, Citibank did nothing, except sell the mortgage to RCS.

This came as a note in Sept of 2009. At which point, we immediately contacted them to get things straightened out. Needless to say, they also sent a flurry of incorrect statements and nobody would follow up. At this time, I was recovering from Back surgery (after a failed first surgery). We had not made a payment as a friend attorney told me that they were terrible to work with and that this was my way to get their attention.

Since my income was down 80% from the year before and almost 150K in out of pocket health expenses over the last three years, our buffer was exhausted. I also was told not to "bind" an attorney or they would end up dragging it on until I was exhausted on that side - very good advice. Needless to say, on October 27th of 2009 we received our "new" payment amount $9,524.10 a month, up from $2,100! This made us decide to put the house up for sale and move back to our old house which was fully handicap accessible. Remember, we talked to Citibank and RCS almost everyday. we were not avoiding the issue and had $150K in equity.

Next notice was on 11/4/2009 with intent to take legal action. With no other options, we moved back into our old house. We sent RCS a fax 11/11/09 that we were out of the house, it was in good repair, listed at $530K, in a growing neighborhood, and needed to be winterized. I completed the first winterization (sprinklers) and they said they would contact a company to have the house winterized. I also stated in the fax, this is word for word Item 7 of 9 instructions, "The home also has a back-up water driven sump that serves when power is out. If water is turned off, this will then result in damages. Please let me know whose name to get this into." This water is still in my name as of this post.

Now, the bigger issues. Needless to say, the winterization company hired by them turned the water off and it flooded sometime in Novemeber. Since this was negligence, our insurance will not cover it and we must sue the company that performed it. But, we did not hire them so we have to sue RCS.

I have worked my way all they way to executive VP and they "lost" all the prior information I had provided. I have re-faxed everything and the water is still there. They required us to pay for forced placed insurance (just added it to mortgage) then had the haul to call and state they we needed to place a claim, fraud. So now we are in limbo. They started foreclosure on May 5, 2010 and their attorney quickly withdrew the foreclosure as their client has "tabled" the action.

Needless to say, we had the hottest summer on record and our once beautiful $630,000 residence has mold floor to ceiling. Literally! At last review with several realtors, looks like a tear down. The mortgage now has grown to $505,000 and we have not had one phone call or piece of mail since June 9, 2010. I still call several times a week and nobody knows what's happening.

The taxes were paid - buy them, but no bill or note to us. I have been told by several attorneys to fight them for our lost equity would be a fortune and we are now just plain tired. A loss of $100 is huge and the fact that we still have no clue on how long this will go on is ridiculous. I will give them a call once again today. Good luck to you, we will keep you posted.

My original mortgage company was SunTrust. I fell on hard time and fell behind on my payments, I was granted a 6 months forbearance where I pay half of my mortgage until I hear back from them. I heard back from them in May 2010, stating that my loan was sold to Residential Credit Solution and RCS contacted me. I told them about my difficulties, and requesting sometime to get back on my feet, I sent them the paperwork and my part-time job payments.

They denied me any help, stating that my income was not enough and started foreclosure on my home within 3 months after buying it from SunTrust. NACA sent over the information that I started a new job and that they need to restructure my loan and they did not take a look at it.

The home was put on the market on September 7, 2010 and it wasn't sold, so they hired a real estate person to sell the home. When I had contacted them, they said that they would send a letter letting me know how long I would need to vacate the home within 30 -60 days, I never received that letter.

Today, September 28, I spoke to RCS and was told that I needed to vacate the home by the 30th. I never received the letter from them stating when I needed to vacate the home, they were rude and of no help. They are not for the homeowners and they are a bunch of liars. Please, someone let me know where I can join a class action law suit against them

So now I'm back to being billed for property inspections, etc. I just sent 23 pages of documentation regarding improperly applied/missing payments, inaccurate escrow calculations, illegal fees, and unanswered qualified written requests citing RESPA to the Michigan AG office. I still have more documentation to send. This is not a company, it is an organized criminal enterprise!

My company offers Loss Mitigation Services to our clients for their mortgages. With over 25 years of experience in assisting homeowners, this company has by far been the absolute worst and most difficult to work with. From my professional experience as a Loss Mitigation Specialist, I have concluded that this company really does want to foreclose on these helpless homeowners.

They purchased the loans at a discount, and they simply plan to resale them at a profit, even if it is a small profit, but in bulk that will be a lot of money. They don't give a damn about tearing families and children from their homes. We have worked relentlessly for more than eight months going back and forth, requesting a Loan Modification, or other Repayment Plan for my client who was laid off from his job.

He has owned his home around 16 years. In addition to not approving the Loan Modification, several of the staff in this department are very rude and disrespectful to the homeowners. If unsuccessful, this will be our absolute first loss. I strongly urge each of you to join in the Class Action Lawsuit that the homeowner in California recommends. I encourage each of you to encourage your Attorney's and Mitigation Specialists to forge forward with the Class Action Lawsuit.

I have found that these people treat you and your mortgage worst when you try to handle the modification by yourself. I am not just saying this, but it has been proven time and time again, that homeowners will fair much better when there is a third party involved. Yet this company has been more difficult, and more unwilling to work with the Specialists and Attorneys. But we are still your best shot. You need to sign on immediately, and save your home. We all need to take a grand stand together against these thoughtless mortgage companies, because we are stronger in numbers. Do it today, join us at **. RCS has scheduled the property for Foreclosure Sale on October 5, 2010.

OMG! I am so glad to hear that I am not the only one that is dealing with this. When they took our mortgage over, we didn't even know about it. I fell on some hard times (I lost my job and my husband was off work because he had surgery). We fell two months behind with our previous lender. So my husband and I had to file bankruptcy. Since we have filed Chapter 13, mind you, you can't get any information about your account. No one can answer one question for you. Then when you do call the bankruptcy department, you can never reach the person. It has been a living hell dealing with these peoples. Then on top of that, when you do call and talk to them, they act like they have no clue what you are talking about. I am just about at my breaking point with these peoples.

I fell upon hardship just like everyone else. My mortgage co. is National City Mort. I tried several times for a modification and was denied every single time. PNC bought the loan from NCM. I tried to get a modification with them also. I didn't qualify. Residential Credit Solutions bought the loan from PNC. RCS is a debt collector. I tried to get a modification with them after having to re-fax and re-fax the paper work 2 them because they said they didn't have it, they finally said I didn't qualify. They said if I put the house on the market for a short sale that they would give me $1500.00 for moving expenses. At this point I had no choice, I was still having hardship.

So I got a realtor, the house went on the market. Not long after us, my realtor submitted a contract to RCS for the approval on the short sale. All while the house was in foreclosure, RCS said don't worry about that, that I would keep getting those letters until the short sale was approved. Weeks went by, me and my realtor stayed in contact w/ RCS daily. Of course having 2 re-fax and re-fax paperwork over and over again! All while there was a foreclosure date. RCS said they stopped the auction and would soon have a approval for the short sale.

The auction was not stopped, but there was no buyer, said RCS. They have contracted a realtor 2 put the house on the market (Passport Reality and Mid-Atlantic REO Management, Inc. Craig ** 443-242-7691 office ** cell. I can't get any answers from RCS.) Every time I asked for a supervisor they would tell me there is no one available. I brought them a qualified buyer, why wouldn't they want that? RCS is scam, total con-artist; I could feel it from the beginning! Listen to your gut feeling. I'm getting an attorney, these ** are not getting away with anything if I can help it. You should do the same.

I've been bounced around for 1 1/2 yrs. I am going after punitive damages. Please contact me at ** if you are interested in joining a class action suit against RCS. I believe if we join together we are more likely to be heard. I am currently interviewing attorneys.

But here is my very similar story. I have had my home foreclosed to ten years now. I always paid my mortgage faithfully on time. A year and half ago, I had a very legitimate hardship at the time my loan was owned by Citibank. When I spoke to the Citi remodification guy assigned to me (Rick **), he said that I had to pay a downpayment and three consecutive full mortgage payments to receive the remodification. He repeatedly guaranteed that by the second month and maximum third month (3rd payment), we would have a modification in place. Even though the fine print on the document he sent said the direct opposite of what he was telling me. He repeatedly lied and just said that the fine print doesn't really apply.

He assured me that he had been doing this a very long time and I just needed to trust him. He told me that I was a prime customer and of priority, this would all be over in 2 to three months! Well, when the three months were over and I had paid Citibank about $24,000, he did not return my phone calls, then suddenly he changed his number. I tracked him down through Citibank and left more messages but no return. I would call them repeatedly on the main number and no one knew what was going on.

Finally, RCS bought my loan (and Citibank didn't even know about that for the first couple months, they thought it was some sort of fraud.) And here we are now a year later where RCS has dragged this on long enough to now tell me that my delinquency is too high to remodify! That's after their incompetence dragged it on long enough to get it too high! If I had someone helped me from the start, the delinquency would not be too high and I'd be paying my remodified mortgage. You know, the kind that is supposed to help people in real need!

This has been the most stressful year and half of my life. I have lost work because of the irresponsible games they play with peoples lives. The incompetence is ruining peoples lives and this scam needs to stop. Almost all of my phone conversations have been recorded, lots of them.

RCS claims to "work together to solve our nation's housing crisis and put our county on the path to lasting economic recovery"except they failed to include home owners but it's what they claim on their web site. I will believe that when they start posting how many home owners they actually helped. They also claimed that they participate in the HAMP report and how it can help you. That's funny. I have had one done and qualify with an attorney, but no matter what they try the RCS attorneys turns it down. Plus, the attorneys can only speak to a rep who can make any decisions on modifying your loan.

On their web site, they say what an expectable hardship letter is. I would be careful of that because according to bankers at a resent committee hearing, they testified that most loan delays are due to people who don't understand documents delays in getting documents and most of the reasons loans are turned down are because, you guest it, the same questions on their examples of acceptable hardships . Nothing but a set up. They are more interested in foreclosing than modifying because they can bundle those houses and sell them as neat packages to investors like the triple AAA mess that got us here in the first place. So don't hold your breath while they say we can help you. They mean we can help ourselves to your house. How can you spend $10,000 defending your home using every resource available to get a mod and be turned down over and over again?

As of 2007 my business was doing fine. I'm paying my bills on time and I'm even ahead of time, but when 2008 came around and the world found out what actually caused the problem, my business started to suffer as clients canceled contracts fearing financial dooms day.08 saw a small decline in sales, but 09 crushed me, only earning $15000 for the year. Now, trying to modify, they, RCS, say my earnings were to low for 09. No kidding, Sherlock.

This has been a nightmare. My loan was first through National City. I did lose my job in 2007. I did get about 5 months behind on my payments but I worked out a modification with National City and was paying it faithfully on time every month with no late payments of any kind. Then National City sold my loan to RCS. That was the day the nightmare started. RCS took over my loan in October of 2009. When they took over the loan, they stated that my interest would go from 7.25% to between 3-4% and that my payment would be under or right at $500.00. Well for the first 7 months, I had to fax and re-fax the same paperwork every month which cost me over $100.00 in faxing fees so far.

My payment as of 7-8-10 has now risen to $610.00 a month because RCS didn't open my escrow account (I have sent a letter monthly and e-mails asking them to do so). Also, they did not include my homeowners insurance or my county taxes. I have found that every month when I call in to pay my payment, it has changed. I don't get notices of change or any type of warning. They just, of course, do and charge what ever they want because they know they can and I can't afford to do anything about it. I have two children who love, we all love our house but if things continue the way they have been going we will probably end up in foreclosure and homeless.

Right now the $610.00 payment they have stuck me with is one whole paycheck for me. RCS is taking more than 60% of my income and they don't care. My opinion of RCS is that they are criminals hiding behind desks and phones. Look at all the complaints and still they are not touched. I wonder if it is because RCS is really just Freddy Mac hiding behind another name.

We had ref with another mortgage company. About 2 years later we received a letter in the mail that RCS had our loan. After about 2 years later, my wife had open heart surgery; we fell behind on our mortgage. We called them and tried to talk to them. They didn't care. After a few months, we got a letter in the mail for foreclosure date. We then started a loan modification. We had to pay all the money that we had borrowed to stop the foreclosure. Then a year later, we find out that my wife could never go back to work after the surgery so RCS did another foreclosure. At that time, we got a loan from our pastor and sent them $3000. In December, 2009 they had raised our mortgage payment to $667.00 & in Jan 2010 it went to $844.00. We had to file a chapter 13 bankruptcy and then they keep changing the mortgage payment. The $3000 they got never showed where it went.

I have a mortgage which was initially with Lost Pines Bank. The Bank sold to Franklin Bank which was then closed by FDIC. The loan was transferred to RCS by FDIC. The nightmare begins with the first call and letter from them demanding a copy of the deed for 133 Akaloa Dr. (our primary residence). I told them that they did not have a loan on that property; they had the loan on 29 Sailfish Landing, Port Lavaca, Tx. They needed to read the legal description, not the address. Without going to all the calls--I have them documented--and all the faxes--I thought that they had everything straight. I'm not sure. We pay every month but I worry about what is going on. I am a very active real estate Broker, as well as the member of bank board; therefore, on a loan committee. One of the worse conversation occured when I said that all legal documents should be filed, etc. by legal description. A young man said to me "I don't know why you think you know so much."

This is the company that FDIC chose to handle the loans they sold???

Our mortgage was originally with Countrywide and was then sold to Bank of America who then sold it to Residential Credit Solutions. We were first charged a $35.00 fee for Residential Credit Solutions to buy our note from Bank of America. Things were fine for the first couple of months. Then I received a certified letter that we are 60 days behind and that they are fixing to take legal action. I called and spoke to Marian and she told me there had been a mistake and that the money had been put in unapplied credit and that they moved it and it was all taken care of. I asked if this was going to be on our credit.

I was told no, that it had all been taken care of. I then received a letter dated March 8, 2010 that stated we had been paying too much and it included a refund check. I found out while trying to refinance on March 23, 2010 that they did report this to the 3 major credit bureaus, so now we are unable to refinance. I called Residential Credit Solutions back on March 25, 2010 and spoke with Steven to be told they would not fix anything even though they were at fault until I write a letter to their research department with my dispute on it. Also, he was not able to tell me how long this process would take. I'm very unhappy with their service.

Countrywide modified/tailored our existing loan reducing the rate to 4% in December 2008 with payments to begin March 2009. We began making payments as agreed on time. In May 2009, we began to receive our mortgage statement from Bank of America as the new service provider. On June 12, 2009, we received notice our loan would be transferred to Residential Credit Solutions (RCS).

After making payments for 6 months on time at the new rate, RCS returned our August 2009 payment on 8/10/2009 and shortly after sent a "Notice Of Intent To Take Legal Action" dated 8/24/2009 demanding over 19,000 dollars. We sent RCS the documents substantiating the agreement, but they would not acknowledge them.

We hired US Loan Auditors to perform a loan audit and litigate, but they were not taking quick enough action to stop the foreclosure process and we therefore terminated their service. In an effort to save our home, we are now attempting to work through RCS for a loan modification, as we feel we have no other alternative.

We were never late. Our payments were at the agreed upon modified rate, yet the Countrywide agreement was ignored. Now our credit is ruined, and our house is still in foreclosing!

My mortgage was sold to RCS from GMAC effective 11/1/2009. My interest rate is supposed to be 3.5%, but RCS claims it to be 5.375%. I have all the documentation, which I mailed and faxed to RCS 6 times upon their request. In the last 10 days I receive calls 2 calls a day from different people harrassing me for the higher payment and threatening to report me to the credit bureaus. I keep on paying my regular payment on time and I never have been deliquent on any credit payments.