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Regions Bank |
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Daniel of Starkville, MS September 14, 2009 I recently have unpleasant experience in the bank. A few days ago, I used the ATM machine of Regions bank, withdrawing some money from international checking account from Korea. And directly put the money into my account in the Regions bank. Two days later, I was told that there is one fake money in the money that I deposited. So I explain that I just withdraw the money and put them directly into my account via ATM. I have the receipts that shows 1 minute interval for withdraw and deposit. What one of the assistant vice presidents said is it is my responsibility putting the money into the account, so they need to check and if it is fake, I lose the money. But what about the officer who put the counterfeit money into ATM machine? Doesn't he have the responsibility for it. I would like to know the bank just check the costomers' money and don't check the money they put into ATM machine. I know there's no proof that I didn't change the money after withdrawing money and putting them into my account. BUT, I just put them into my account, and I am customer using the regions bank. With common sense, people can understand my situation. If it is my responsibility, do I have to check the money from ATM machine all the time to prevent this happening. This is not reliable for the customer like me to use the bank.I have the all the printed receipts on the day. Darryl of Opelika, AL September 10, 2009 Last week on Monday night (7th of September, 2009), I noticed a charge on my account that i didn't authorize. I immediately called the customer service number. I told them i didn't authorize the charge. They told me i would have to wait for the charge to go through, in order to dispute it. I asked if there was anyway to contact the merchant so that i could dispute the charge before it posted to my account. They told me there was NO NUMBER! to the merchant. The next day, I woke up to find a 450 dollar charge to my account for Olympic Airlines. This charge too was "pending". I called the service line again and was told the same thing, "they couldn't do anything for me until it posted to my account". This time there was a merchant number to call. I had to call the merchant myself, and, of course, the merchant didn't have any information and could locate the transaction, even with my credit card number. I called back Regions and told them all of this. I asked them how they could charge me if they didn't have a telephone number or any way to verify the merchant (for the first charge) and for the second, how could the charge me if the own merchant couldn't verify the transaction? Once again i was told to wait for the charges to post to my account. I immediately called the police and filled out a report. On Friday (three DAYS! pending) they charges finally posted to my account. Two other charges for "international services" were on my account. These didn't pend at all, they just showed up. All during this time they were supposed to have closed the card, but, from talking to the person on the phone, they didn't do this till Thursday when I called. Friday I went and filled out the form to dispute these charges. It has now been 6 days. I haven't had the charges credit back to my account. Lou of n, FL September 9, 2009 I deposited my check on 9/5/09 and it was deposited at 2:11 because there was no teller at the window when i pulled up. Once she got there i deposited my check and there was no mention of the check not posting until the next business day. Well on tues 9/8/09 which would have been the next business day my check had not posted. i called the bank and they informed me that it would post at midnight. So what they were telling me was that if i had kept my check and deposited it on tuesday morning it would have been available but depositing it on fri afternoon meant waiting until wed? This bank is ass backwards and hands down the worst bank i've dealt with ever. I have only been with them 4 a month and am already looking for a new bank! Sean of Hernando, MS September 5, 2009 Im not going into all the details. I just want to make sure you all understand Regions doesnt care. Go in a branch and CLOSE YOUR ACCOUNT. I hear story after story yet people dont close their acct. That is the only way to show them people are serious. 170. Wont happen again to me by Regions. Maya of Miami, FL September 5, 2009 My mom and I have a shared account with Regions Bank. Unfortunately, we had two transactions on 8-10-09 for 200 each that were fraudulent. They were two separate 200 debits at Walmart in Arkansas, we live in Miami, FL, and my mom made a deposit in our local branch (Biscayne Blvd and NE 36th St) in person, this is 10 blocks from our house, that same day 8-10, and I used my debit card at Publix supermarkets in Miami that same day as well so neither of us could have been in Arkansas on that day. Filed a claim in person at the local Regions bank, on Biscayne Blvd. and NE 36th street Miami, FL on 8/14/09. The moneys should have been returned in 10 days which is the period it takes for the investigation. In calling Regions 800# on 8/26/09 I found out that the Regions Bank branch manager did not report the claim until 8/24/09! So, we had to wait 10 more days from the date the claim was reported to see any amount returned to our account from the two fraudulent charges. In the meantime our account was overdrawn and incurring NSF charges. We put some more money in to make sure the acct. had money. On 9/4/09 only 200 out of the total 400, had been refunded to our account. When I called, the Regions rep. told me that the branch who reported the claim, (Biscayne Blvd. and NE 36 St, Miami, FL) only 200 were filed in the claim. Amount which is incorrect and insufficient. I called today again today Saturday 9-5-09 at around noon, and I found that the bank was holding 400 from my funds, from an "unknown" reason. They were not able to help me, they told me the department which debited my account was not open to explain what the debit was about. The rep. told me that maybe it had to do with the claim and that they might have found out that there was no reason to return me the money. But, how can they hold 400 for the weekend, and until Tuesday because Monday is a holiday? Even if the claim was not valid -meaning that either my mom or I were in Arkansas and in Miami the same day, and the next day, and the next , as there are other transactions made by both in Miami during those days, including going to the bank on the 14th- they only reimbursed me initially 200 so how can they debit 400 from my account without explanation, can banks do that? Take a customer's money without explanation? They are now 200 richer without my consent. What is worse is that the transaction has no explanation and the customer service department was not helpful at all, they were courteous but firm in that they could do nothing. Not even the manager could help me, do a credit, didn't have access to the explanation of the charge done by the bank, only kept repeating they didn't have any information and that I had to wait until Tuesday to talk to the dept. that did the actual charge. The department that did the debit was open to actually put the charge on my account today but not open to explain why they had posted those charges. I will file a complaint with the local authorities as well, I will file a police report regarding the fraudulent transactions and the unauthorized 200 debit that Regions took from my account. I have been wasting my time calling the bank every day, they are not helpful, they say they are going to do something, they tell me will file the claim take my information down, and then nothing is done, I only find out because I am checking my account everyday and calling everyday. I am exhausted, I've wasted my time in numerous calls, their customer service reps have been ineffective in handling my complaints and have only worsened the situation, I am now 600 UNDER! What is worse is they feel they have the right to take my money without explanation! I do not have access to those funds now, even if I needed them for an emergency and I have to wait the weekend. Gerald of North Charleston, SC September 3, 2009 I have a mortgage with Regions Bank. Their software program can not handle making a regular monthly payment followed by a principal reduction payment. This has happened multiple times and I have been working with the branch manager to get the payments corrected. But to no avail. On Monday I gave the branh manager two checks, one for the regular monthly mortgage payment and one for principal reduction. He knows of the problem and emails the corportate office that I will be making a principal payment. He may have called the office this time. On Thursday I checked my account to find that the regular payment was posted. The principal payment was divided into a mortgage payment and a principal payment. Then the payments were reversed and my principal payment was voided. Now I'm out 50,000 as they have cashed my check,but are not reducing the principal still owed. I have called the branch manager and left a message but have not received a call back. Please note the original mortage payment and principal payment were paid within minutes of each other on Monday morning. In close to 50 years dealing with banks I never have seen one so disinterested with the customer. Terri of Diamondhead, MS September 2, 2009 Everytime I turn around they are hitting me with 35.00 in NSF fees. I check my account and there will be funds to cover the items I have bought and a few days later I check again and I will have 100.oo to 250.00 in NSF FEES? I dont get it. They charge me Nsf fees for pending items that they have not even covered yet why? I dont understand why they cant give a grace peiod on items. Greed that is what is wrong with our economy! I cant pay my mortgage now because I have 250 in NFS fees and I am a single mom of 3! Richard of Paris, TN September 1, 2009 I just got hit with over 450 in overdraft fees from Regions bank, I checked my records and this makes over 700 in NSF fees in the last 12 months... in Dec. of '08 I checked my balance on a friday night (my VA disability check gets deposited the evening of the last day of the month, the 1st was on monday) and it showed that my funds were available. I went ahead and did my grocery shopping, grabbed a few small xmas presents. That monday I checked my account and every purchase generated a NSF, to the tune of approximately 250. They refused to refund the NSF fees, even when I showed them a printout of their site showing "funds available". It was a lean christmas for my 3 kids last year. Now they've done it again; I had 45 in my account, so only used my card for little things, like 5 in gas here, several redbox 1 video rentals there. each one, it turns out, generating a NSF because of an error in the banks bookkeeping, they pulled the same check out twice. I'm just a fool for staying with the bank after what happened last christmas; I just thought they would treat a customer of 18 years better than this. ruined my kids christmas in 2008; created economic hardship for the next 2 months. still don't know what the fallout is going to be from the 450 overdraft, I certainly can't afford to pay my bills AND feed my kids (I make too much to qualify for foodstamps, BTW). Floyd of Rutledge TN, TN August 26, 2009 In Feb. 2009 We turned in a bank card and we gave them a bank card (they gave us a new card)they told us that the card that we gave them that they stoped it. they did not something still mon.s later is comming in(it is making us pay kots of bank fees) on a card that was stoped ??how --They had told us that they stoped . the card number was dead how come we are having to pay so much (Aug 25 2009 they tried to tell us that it was my card they took my card and got me a new card,now they had to find the card that it was taking this money out of (they said it is(was) our fault.It was them they said we should have new this.she said Fred (which we do not know whom is Fred (now we told her no we are not Fred) we signed a document -- Scott of Palm Bay, FL August 15, 2009 I have been charged bogus overdraft fees. I have been charged fees for pending transactions when only one of the transactions overdraws the account (and is the last to post, therefore the funds are still in the account at the time of the transactions they charged the fees for). I have been charged DOUBLE fees on transactions that overdraw the account, once for the pending charge, and again when the charge posts to the account. I was not made aware of this policy by the bank and only figured out what was going on due to similar complaints on this site. The bank has denied to refund my fees, even the double charges, and has insisted (incorrectly) that I was made aware of the policy. Advertisement
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