
Marie of Bath, PA on March 8, 2010
I am currently 38 days past due on my car loan account. This lender calls me on a daily basis at least 4 to 5 times per day. I speak to them maybe twice a week to explain my situation, have been unemployed for 14 months, just recently began working again and need some time to get caught up. They still call the very next day, even after I give them a date that I can pay.
They have spoken to every member in my household as to the details of my loan, including my daughter, who is only 13 years old. She does not need to know that I am behind on my car payment or any of my other finances. I also have been receiving e-mails to call Regional Acceptance. I have seen two of these and was not aware I was even getting them because I do not go on my computer at home very often. I did not give them my e-mail address. Most of the calls I receive from them are recorded messages to call their representatives and the phone number provided does not even give you an option to speak to a representative or an operator or I answer the phone and there is silence on the other end. I have waited for as long as three minutes for someone to say something on the other end before I finally hang up.
This is getting out of hand because I have been further behind on this loan in the past and they seem to call more now than ever! I even had a woman try to tell me that I needed to keep up my end of this obligation and needed to make a payment now and to pay in full the total balance due. She began lecturing me on my end of this obligation. I am awakened every weekend by them calling at or around 9 am both Saturday and Sunday, even after I talk to someone on Saturday! And they also call up until 10 pm on weeknights. I have just started a job in the last month. My hours are 10:00am to 7:00pm.
They have been told that I am not available to be contacted between those hours and an hour after they call the first time at 1 pm or so, they call again! I have never been pursued by any company or lien holder as persistently as them. I will not answer the phone for them anymore. I will send them payments each month and try to get caught. I am currently looking into refinancing through someone else, since I am finally working again and have some leverage to do so. Just the emotional distress caused by trying to deal with them without losing my cool is very stressful to me and my family. We all cringe when the phone rings anymore. It is every day they call to remind me that I owe them money. Thank you for your time.