RBFCU failed to exercise any discretion by ignoring your own check cashing policy by cashing ($1000, two $500.00 in the same transaction) out-of-state checks to an 18-year-old with an extremely immature banking history in a face-to-face teller, then promptly removed the $800 from my account. Furthermore, their branch manager boosted of her knowledge of the commonality of the scam perpetrated upon my son and then pointed out that due to his age, he is also the primary target of these types of scams. Their marketing into high school encouraged young people to open an account. Had I known that you would be so reckless in safeguarding my money, I would have not been joint on his or anyone else's account.
The Branch manager admitted that they screwed up. I offered to go in halves with them. She presented the plan to her managers and they flatly rejected any compromise.
