Quicken Loans

What a pushy pushy sob this idiot is who never heard of customer satisfaction. He did not want to give me his name for starters, gave me the 120 mph sales pitch and asked for my SS number. When I said I wanted to wait a day so I could pull my own, he copped an attitude and hung up. What an ** this guy is. After hanging up, I get another call from Quicken Loans. I refused to speak with anyone else. Quicken Loans is not affiliated with TurboTax which is terrific.

I initiated a call to refinance my home. The initial contact was fine until a week later I was advised that I would have to explain certain activity on a mortgage with Wells Fargo Bank that was 9 years old. I finally went along with the request and was advised that everything was done to finish the loan. I even received phone calls stating that I didn't need to submit anything else. The original closing date was to be just before 2/15/12.

I received another call requesting my SS card which was OK. Then I received an email advising that my loan was conditionally approved but I had to verify and show proof of 5 separate deposits made in 11/11 through 12/11. The broker could not explain why, so I expressed my displeasure in an email to the processor but she was gone for a few days and sent it to Cassandra **. Ms. Cassandra sent me a copy of the FHA Guidelines which explained the reason for the funds validation (although I don't think $704 or $1000 is an excessive amount).

When I called to advise Ms. Cassandra that I was going to send the documents, she advised me that my loan had just been approved on 2/2 and that there was a 2-3 week window to obtain this other information. I immediately expressed my displeasure with the the process and the way things were being handled. She apologized that I had been given the correct information. Then as I was answering her, she hung up on me. The lady had a tone to her voice from the moment she answered all the way through our conversation.

Considering the business you are in, she is one of the rudest people I have ever spoken to. If I never hear from Quicken again it will be too soon.

I guess I should have read this blog, before going to Quicken. Like almost everybody here, I got the almost instant pre-approval. After all, I had a credit score of 720, and had VA status, why not. After my appraisal came in with the needed value, they informed me, that because I did not have a current mortgage, I could not qualify for a VA loan, because it was neither a purchase, nor refinance. No problem, they would simply change it to HUD status. Of course, this meant a new appraisal (they did not recharge because I told them I could not afford one, I guess).

The new appraisal comes in at the same amount, but has a notation "the roof needs to be inspected and assurance given, that it had a life expectancy of at least 3 years". This, of course, became my problem. How do you get someone (presumably a roofer) to give you that sort of assurance without paying, especially since he would be the one to benefit from not giving such assurances. Along with the roof assurances, they demanded that I cancel all of my credit cards, ahead of receiving the mortgage. The meeting was to be for loan consolidation, and the proceeds were to be paid directly to the credit card companies. None of them were past due.

I now had to put money up for a roof inspection (not knowing the result), and cancel all of my credit cards, but the loan was still not funded. So far (after 3 months), I had only managed to drag my credit score from 720 down to 660, and my cash flow had become even more restricted. Sanity set in, and I told them no way. I then tried to secure a home equity loan from a small local bank, but was rejected, because of my low credit score. Because of this, I am being forced to sell my home, to get the funds to pay off these credit cards off bankruptcy.

The whole process with Quicken loans has been a nightmare for me. I have three major complaints.

1) High pressure sales tactics. I was first contacted by Quicken Loans because I responded to an internet ad that I did not realize was an ad. No sooner did I hit the calculate button my phone started ringing. I was being contacted by 4 or 5 mortgage brokers within minutes. Quicken was the pushiest and I was a sucker. I still do not know why I gave him my credit card # over the phone. I will never do that again. I did mention that I liked their other product like TurboTax and Quick Books. Now I find out Quicken Loans is not even part of Intuit but owned by some billionaire out of Detroit. If I had known that then I never would have done the deal. So here I believe I was deceived.

2) I was in no hurry to refinance. I told the guy I thought it would be better to wait for my 2011 return was completed since I had some investment losses in 2009 and 2011 would look much better. He assured me it would not matter. He said I had nothing to lose since they would not even charge my card until I was approved. If I did not get approved there would be no charge. He also said the rates might be going up and that I should not wait. Pushy, pushy, pushy. The whole time I felt like I was under the gun.

3) Yesterday I got hit with the bait and switch. He told me they were having some issues with the income ratio so I'm going to send you over to another department. Then I get an email from Larame how he is looking forward to working with me but by now I had read thousands of complaints. I sent him back a note "no thanks." Today, I feel better already.

The lesson I have learned here is not to do business on the internet. The internet is great for emails and research but not for banking. Can Quicken be trusted? Is my information safe? I will put my bank on alert today that my accounts may have been compromised. I may have to set up new accounts. I have been an idiot. By sharing my story, I hope to prevent others from falling into this trap. Plus, it is a painful reminder to know that the $500 I will never get back is helping out some billionaire in Detroit.

I refinanced with Quicken Loans and was told that within seven years, if the interest rate goes down, your bill will automatically go down. Then when the final numbers came in, I asked that they had the escrow account correct because I didn't want any surprises. They were going to save me almost $300 a month. Well, they missed a city tax, a wind storm policy and started my account $1200 lower than what I was expecting. Now, my payment is more than before the refi but they saved me $56 over the life of the loan. And he was proud of that amount. They are not willing to modify my loan in any way to keep my payment at $1400. "Sorry we messed up, but you owe the money, period."

Quicken Loans advertises a program called "rate drop advantage". It is supposed to allow you to lower your interest rate at any time at no cost to you (except doc fees) up to 7 years from the refinance date. What a bunch of bull! I called about 1 1/2 years after we refinanced our loan and explained what I was looking for.

Of course I would be able to do that! Just provide us with your SSN and a $500 deposit. I allowed the credit pull (777 was the lowest score, no late payments), but refused to authorize the deposit. The representative stated that she would have to speak to her supervisor then came back on the phone and told me we were ineligible for this program. Excuse me, why? Because you've already refinanced once was the given response. Isn't that what the program is all about? Click.

I am also another victim of this scam by Quicken Loans to get a quick $400. The appraisal came in too low and Quicken Loans was quick to ask for more money. Thank God I didn't have anymore money to give them.

We also got a Quicken Loans refinance and like the first complainer, our cost sky rocketed up to almost 7,000 dollars. When it started out, they quoted $1,500.00 and it went up in increments from there as I was passed off from one agent to another. They then promptly sold our loan to one bank which then sold it to Bank of America after it was closed. I complained to Quicken that the cost was exorbitant but they said it was all fees that were necessary and since our house fell $5,000 short of the estimated appraisal. They had to add more money to the closing.

Quicken Loans is a rip off! They literally stole 7,000 dollars of our money from us and then sold our loan immediately to another bank. I am very unhappy. If there is a class action lawsuit against these people, I want to be added to it! We have an excellent credit score so their excuse to keep adding to the cost of the loan is ridiculous! I don't want anyone else to get ripped off like we did!

I was pre-approved for a loan, paid processing fee, had appraisals done, all insurances (pre for escrow), and attorneys are hired. Please note that the Quicken staff did not know that you could not use a Title Company in the state of NC. The closing was set for Monday, January 23, 2012. I was just notified that because of my overdraft on my checking account, which I pay as due, and concerns about being able to pay the mortgage, that they could not proceed. I am angry, hurt, and now will lose the money I have paid, unless someone at this company can override whoever made this decision. It is a bad one. No one deserves to to be put this close to closing, and be told there is a problem. Quicken Loans needs to be investigated for misrepresentation, and accepting money for something they have no intention of completing.

This is hurting a lot of people who are trying to have the American dream of owning their own home. I am very disappointed that I have been put through this. I am not backing down. I want what I was led to believe, and put in a lot of time and money, and expect to close, as promised, and have the documents to prove I was pre-qualified, and will expect the closing to go as planned on the 30th of January, or the 6th of February, 2012. All paperwork has been forwarded to the attorneys by the sellers, and they will be expected to pay the fees incurred. This will be broadcasted, and I will go public with what has transpired between myself, the Dahls, and Quicken Loans staff, Kristina **, and Nick **.

When I first contacted Quicken Loans and they approved me right off the bat (within minutes) and then asked for $500 to proceed to process my approved loan! I bit that bait and gave them access to debit my credit card for the $500 and I was approved (now remember that). At first, there was no money required down to finance then the appraisal came back just a little over what the house needed to be refinanced for. So they said they had to raise my rate just a bit but the monthly amount wouldn't be affected that much and closing costs would be about $3900. And they'd have to change the way it would be refinanced and that they would try and use the new Obama refi plan so that would require additional documentation from me.

So I complied with what they needed, only to be checking back and seeing they kept adding additional info that was required to continue to approve me. Then, they came back with a revised loan, still the higher rate, but more money would need to be given to them at the end of closing and now was $5303! When I questioned this and told them I didn't understand, it was $3900 and now $5303, I never got a good answer but just assumed that was the norm. Well, I forwarded the new info they wanted and they just kept asking for more and more info. This was now taking up days to locate and prepare for what they needed to continue to approve my loan.

Finally, the last straw was when I looked again and saw that they were adding more info they needed to continue to approve my loan and now, the costs to close had risen to $7072.16! What a rip off. And when I finally got a call from Kelly, who answers to Dana, who answers to Chris, and told her I'd have enough and just wanted to quit and wanted my $500 back due to the roller coaster ride, she said I'd have to talk to Chris, so she transferred me, then I got someone else who said, "No you need to talk to Dana," then she put me on hold and no one ever came back to the phone after 10 minutes, so I hung up. Today, when I go in to see the status, all requests were gone and I was approved and all I needed to do was sign. This is a total rip off and someone needs to do something about shutting these people down. If there is a lawsuit pending, please add me to the list!

I was told they never charge any fee if I did not approve or was denied the loan. That was a lie. I paid up front $500 from my credit card to open the loan application. Everything was communicated on the phone and Internet. They said I qualified and approved for refinance. I sent them my income tax return, work income statement, and all my bank financial information. My credit score is excellent over 780, and my current mortgage payment had never been late. My home equity is over 40% of the loan. They finally denied my loan and ripoff $500 on my credit card. I was very pissed off. I want to file a lawsuit and I'm going to report this to the police.

I am just another victim of Quicken Loans. I received a call from Brian G. who told me he had been promoted and could refinance me at a lower rate without paying any fees or adding anymore to my mortgage. I did a refinance with Quicken Loans about 10 month ago and it went ok. I trusted Brian.

He then proceeded to ask me a few question, after doing so he said everything looked great but to get started I needed to give them $400.00 good faith deposit that would be returned when everything was completed.

After the appraisal was done, he called to tell me that it came in lower than he expected and it would cost me a lot more than he thought and maybe it wouldn't be any good to go forward. I agreed and ask if they would credit my account back for the good faith fee, which then was told it was for the appraisal. I can see I am not the only one they have done this too. I think that good faith should reflect to both parties.

Federal Racketeering Prosecutions may be filed, civilly, in any federal court. Services of FBI Fraud Investigators are not required, in order to take this organization down. RICO Definitions specific to Quicken Loans. As used in this chapter, racketeering activity means, any act or threat involving, extortion, which is chargeable under state law, and punishable by imprisonment for more than one year.

Any act, which is indictable under any of the following provisions of title 18, United States Code: sections 891894 (relating to extortionate credit transactions), section 1341 (relating to mail fraud), section 1343 (relating to wire fraud), section 1425 section 1503 (relating to obstruction of justice), section 1510 (relating to obstruction of criminal investigations), section 1511 (relating to the obstruction of State or local law enforcement), section 1512 (relating to tampering with a witness, victim, or an informant), section 1951 (relating to interference with commerce, robbery, or extortion), section 1952 (relating to racketeering), section 1956 (relating to the laundering of monetary instruments), section 1957 (relating to engaging in monetary transactions in property derived from specified unlawful activity).

People across the nation are hurt by these practices. In my case, $1,000 to Quicken, for undelivered service, plus really scary written threats in response to my "fix it" request from the Quicken chairman!

Why can't these people be exposed for what they are doing. They made me a loan, lied to me for a year, then offered me another loan, and they took my 500. They denied my loan. They called me back to offer me another loan. They sold my first loan to Fannie May, and never notified me. All they told me was Chase was servicing my loan for them, which was a lie. Chase bank and Quicken loans are involved together, to take the equity in my home. Quicken loans spends a lot of money advertising this, must be the reason. No reporters will expose them.

I applied for a refinance. I was told no problem. The first problem was that James R. identified the wrong property. After he corrected that we were told that the way to refinance was VA. James sent me an email saying that our condo qualified. We agreed to a $500 deposit. Quicken than told us our condo did not qualify for VA only FHA and that our application was being cancelled unless we wanted to pay PMI or come up with 20% down. I said no. Shortly after our application was cancelled, our MasterCard was charged $500.

I was told that it would only be charged $12.00 for the credit reports. In addition, because I was being pushed by James Ray to send in all documents I had, a pest inspection done at a cost of $300. My $500 deposit should be reversed and I should also be reimbursed for the $300 pest inspection report. I am a disabled veteran from the Vietnam War and I will contact the VA as well as my members of congress if you do not make appropriate restitution.

I'm currently working with the crooks at QL. Much has been reported about the operation being a boiler room full of thieves. Well, my experience confirms what others have been reporting. Unfortunately, I didn't find out about their tactics until they stole my $500.00. I am still trying to get my money back but these thieves are pros and will do or say anything to keep the money. I'm not giving up yet. However, win or lose I'm making it my personal mission to slam this company any and every way I legally can. This company is getting away with, in your face, outright fraud and theft. They truly don't care and believe they are above the law. Somebody needs to bring these jokers down and soon.

I do not find a point of contact for your General Counsel. I do note that you, Mr. ***, are the only principal listed as having legal training. Mr. ***, I'm looking at RICO. Housing issues may, likely, be construed as 'existential threat' element required for Federal RICO prosecution. Market-Class Action or Market-Crash Action? You decide.

I got letter advertising Quicken Loans. I called and they told me they were a division of Intuit. I gave out basic information and after several phone calls, I became suspicious. They claimed that they could fix my credit and to go to a web site After read the complaints here, I am canceling the contract but they still charged my Amex card $200.

My experience with this company can be summed up in two words, frustrating and misleading. I only have 8 years left on my mortgage and Quicken was advertising a new 8 year refinance program at 3.45% APR. I am currently paying 5.5% APR, so I thought I had a good chance of lowering my interest rate and saving some money. After speaking with a mortgage specialist for my state, he tried to get me into a 10 year refinance instead of the 8 year program I wanted to explore. It took a couple days of haggling, but I finally got him on the right track and we explored only the 8 year refinance.

After getting all my info for pricing the loan, the lowest APR he could get me was 4.375%. When I asked why I didn't qualify for the advertised 3.45% rate advertised, he eventually said that I wasn't borrowing enough money to qualify for this rate. I decided to proceed since getting the 4.375 APR would still lower my interest rate over a full point, so it was still potentially worth it. For the next 5 days I did all the paperwork requiring signature approvals and proof of assets, etc. Then, I began to see the numbers on the GFE (good faith estimate) forms, which detailed fees for closing, amount of loan, etc.

I had a major problem with two items. First, the amount of the loan was thousands in excess of what I needed to pay off my existing mortgage. I kept arguing with the loan rep about this. They claimed that they had to overestimate the payoff until they could order a payoff statement from my current lender, even though I sent them printouts from my current mortgage lenders website showing my account. They finally agreed to reduce this estimate. Then, my next big issue was how much money they wanted me to bring to closing to put in escrow.

To make a long story short on this subject, they wanted an entire year of tax payments plus an entire year of HO insurance put into escrow on day one, even though these funds would also be included in my monthly payments. I threatened to cancel the entire refinance unless someone could explain why they were taking this action. After speaking with 3 new people, and pointing out that HUD guidelines limit the mortgage company to collecting no more than 2 months of these fees up front, they backed off their demands for all this cash to be put in escrow.

The final straw that broke my back was when we were days away from having the closing, I got the Truth in Lending Form. This disclosed that my real APR was not 4.375. I was quoted and that was listed on the GFE. It was now 5.45%! I immediately contacted the mortgage rep. I cancelled the closing and the entire transaction, due to their failure to inform me in a timely manner that based on additional fees and other costs, my real/effective APR was 5.45%, not the 4.375% on every piece of documentation they had provided and verbally disclosed to me.

I was disappointed to say the least, but learned a valuable lesson about this company and its deceptive practices. Although I don't think they are doing anything illegal, they are walking awfully close to the edge. And since they get your $500 up front, they come out whole no matter what happens. One final note, they claim they are highly rated by JD Powers Associates in customer satisfaction, which makes me laugh, since they only ask those people that actually go through with their closing for feedback. If they took into account those people that get rejected or simply cancel the transaction, I think they would score much lower and not lure people in with this slick advertising pitch. Beware, if it sounds too good to be true, it usually is. Stay away from Quicken Loans!

I submitted information requesting refinancing rates. I received a call back almost immediately from their offices. Once they have confirmed my information, they connected me to someone that would be able to handle a refinance in my state. I explained to them we had closed only six months ago with a 30 year and wanted to drop rates and pay off our house in 15 years instead. I let their "agent" know I had all of our information in front of me, and was just calling to compare rates with a few companies to see what type of customer relationships they developed before making our decision.

The salesperson pushed and pushed to get me to authorize a credit pull. When I did not authorize one, the agent would not provide a single bit of information to me other than for me to check out his company's website for their current rates We went round and round with me telling him I knew our credit score, our debt to income ratio, our insurance amount for the loan, our current loan amount balance as well as our taxes for the county per year. Also, I knew the appraisal value of the house was six months old and depending upon the loan we went with, I knew we may need to pay for another appraisal.

Still, I was pushed to get the authorization for a credit pull. When I told the gentleman I had received several written quotes based upon our information from other companies, he had disparaging things to say about any company that would give me hypothetical amounts! He tried to tell me that several hard pulls on our credit would be lumped into one, which is not exactly true depending on a time frame. I explained that we were shopping and that as a consumer, I failed to find his customer service approach welcoming.

He said he had been in the business about a year when I asked. I let him know that I was an intelligent consumer and did not appreciate being treated like someone that knew nothing about the industry and that if he could not provide a simple set of numbers to me, I explained that I understood it was not a GFE but if all of the information I provided were accurate, which it was, that we would be able to arrive at the appropriate figures.

I told him that talking with him had been an absolutely frustrating experience and that I would be looking elsewhere for refinances. After reviewing other complaints on this site I am glad that I stood my ground. The other part that is amazing is that he wanted me to authorize a credit pull on someone else's credit when I explained that the loan was not in my name! Astounding! Too bad 0 stars is not one of the available choices.

If I could give negative stars, I would. Everything that everyone is posting is so true. I was supposed to close on 1-27-12 and I am not close to it. They keep asking us for the same info over and over. This is very frustrating, not "Engineered to Amaze", it should say "Engineered to Disappoint".

We had their appraisal which we were told had to come in at least $175,000. It came in at $205,000, we're told everything was in order and we would close the week of 12/27.

They got our credit reports and everything was "fine". Our scores were between 780-810 and our tax return info was "fine" also. Then a week before the planned closing they asked us to send more documentation on information that was already reported on our tax return. All of a sudden, the income was "insufficient" and my wife had no income. We provided the documentation for this. On 12/29/11 they got the payoff figure from our current mortgage holder. The refused to proceed. I think they are a fraud and they turned down our mortgage refinance.

A complete scam! Once they have your deposit, you are committed unless you don't mind burning $400-$500. I echo many of the complaints posted here. My most frustrating experience prior to closing was a request for a water quality report. After providing a copy of water company's state license and copy of last 3 years water quality report issued by state agency, I was told that was not adequate and Quicken needed an inspection from the county. It's not possible, they don't inspect water systems. They could not tell me what they wanted, only that it had to be from the county health department. Many phone calls later they accepted original documents.

I saw two problems on closing paper work. First, a mystery charge for pest inspection, I paid for this out of pocket. Quicken tried to slip this in, they made it clear from the beginning that I would be responsible for all aspects of pest inspection. I had to cancel my closing appointment and wait for it to be resolved. Second, county taxes that had already been paid by current leader, I was assured that all was well and my current lender would refund the escrow money. It's not the case.

Presently I am going in circles with Quicken Loans, my previous lender and the county tax office. No one wants to give back the duplicate tax payment. E-mail from Quicken uses action words such as "typically" and "what should happen". They refuse to be of any assistance and accept no responsibility. After 3 attempts we closed, hindsight should have walked away. I hate to lose $400 but all the money they will make from interest infuriates me. I have nothing positive to say about my experience with Quicken Loans.

I wish I would have found this website before I started the loan process with Quicken. I could have copied many of the complaints on this site, reposted them verbatim and signed my name.

We signed our loan application and were initially accepted for a refinance with Quicken Oct. 24th. More than two months later, we do not have final approval and a closing date has not been set. We have a good credit history. We are at the 99th percentile with one of the three credit agencies. There were obvious errors with an account on two reports. After the agencies had made corrections and sent the information to Quicken, Quicken continued to tell us that this was something which needed to be corrected. We have more than adequate equity in the property despite a poor appraisal. We have more than adequate liquid funds to close.

Our goal was to reduce our payment and have more than adequate resources with savings and three brokerage accounts. We absolutely did not want to roll the closing costs into the loan. We have furnished documentation multiple times to show the money trail from a brokerage account to our checking account, but there is always something else they want. The statement has the account number but not the name and address or if it has the name and address it doesn't have the account number. The copies are too light, too dark or the writing is too small. We have sent the documentation as email attachments, by fax and have even sent them the original documents. When they wouldn't accept anything we sent them, we had the brokerage and our credit union fax documents to them directly. Nothing seems to satisfy them. We were told that if we would roll the costs into the loan there wouldn't be a problem.

They keep increasing the closing costs in amended applications and then asking us to confirm that the additional funds are available after they increase the costs. They have even asked for additional statements because the total in our checking account was not exactly the same later in the month as it was at the beginning.

We paid $500 in order to initiate the loan and we are now obligated to pay additional costs including the appraisal, otherwise, we would have withdrawn the request for this loan long ago. We are extremely angry and wish that we had never had any dealings at all with Quicken.

If anything, Quicken is guilty of false advertising. They advertise that they close often within 20 days or less.

We are not sure of their motivation in delaying this loan. They may be trying to make us walk away from the loan or to ultimately deny the loan so we would forfeit what we have paid. The lock date has been passed so they could increase the interest rate. In that case it would not be in our interest to close. I hope by posting this I can keep others from falling into the Quicken trap.

I am working with Quicken now. I have to say I read after I started. I was wondering is there any one that has been able to get their money back? Is there anything being done about this company? I am not willing to eat $400.

I received Quicken Loans' refinancing offer in the mail this week but after reviewing all the complaints here (there must be like over 150 cases of alleged fraud reported here in just the last 2 years), I am going to throw away their letter. Thanks everyone for the heads up! This company is obviously a predatory lender that's in business to rip off people. Has anyone started a class action suit yet?

The company got us to commit to putting a 400 dollar deposit down to finish closing a loan on a property we were purchasing. They said everything was good to go and there was nothing that they could see that would cause a denial. Then after sending the money, they came back with saying they could not except my wife's SSI income. They said it was unstable which according to FTC and consumer laws is unlawful to refuse to include social security income that is reliable.

Even after submitting mountains of evidence to show she had received these payments for the last 12 years and was going to continue to receive them, they would not budge a bit. There was nothing else for them to deny the loan for and it sounded like a poor excuse because excluding her income would make the qualifying amount of the loan so low and we would not be able to purchase a property. Well, on this one, they sent a denial stating they would not be able to allow her income, and we are going to follow up with a discrimination lawsuit and shopping for an attorney. As for the 400 dollars, they said it would be returned to the card. We are still waiting to see it

I am still not sure how I became associated with Quicken other than through a call to Bank of America regarding a request to foreclose on a second home purchased in 2006 for my disabled daughter which was not behind but I no longer had the resources to continue to pay and should had long vacated property due to her mental illness. B of A just insisted I refinance and save the home and I adamantly told them no. They refused to foreclose, quicksale, etc. I stopped paying and somehow months later, the Quicken Loans ended up negotiating a loan for this unwanted home, charged my credit card $350.

I just don't know because during this period of time, I was very sick but kept up my regular house payments to B of A and also I had my left lung removed. I am still fighting my credit card company who refuses to remove the charge. I have sent them proof that the info Quicken has supplied them is not my signature and also the statement authorizing $350 states the amount authorized is $0. I have simply paid off the entire credit card except $350 and am filing a complaint with the federal reserve board. I have never wanted to refinance the home I live in for tax reasons and I am retired. The other home B of A is still playing with and have added all kinds of extra charges (about 7,000) for legal services. It is all so illegal!

Like others, we were taken for $500.00 from Quicken Loans. We applied for a refinance in August 2011 and November 2011. We were turned down after we supplied every document that they requested. It took so long until income was deceased. Several emails requesting documents that had been provided several times. I know that a credit report does not cost $225.00. We finally got a letter last week December stating not enough funds to close, when there was more than enough to close. We were advised that we would only need $200.00 to close. If Quicken Loan does this to several, they don't have to close loans to stay in business. A bunch of crooks.

If I could give Quicken a negative 10 stars, I would. They claim they are the Home Loan experts: Quicken cost me $448 and about 10 hours submitting paperwork. After they had our property appraised, they informed us that the government won't let them loan on rental property in senior citizen complexes. Experts would have known this crucial piece of information before we started. One simple underwriting detail from them could have saved me time and money. I have requested my money back, but they refuse. I am taking them to small claims court. After reading other reviews, it seems there could almost be a class action suit for false advertising. They are a rip off.

We started a refinance loan on Sept. 6, 2011. The loan officers were not knowledgeable and the process dragged on until my husband passed away. After that they assured me that all the work we put into getting the house refinanced was not in vain. Wrong! Every time Quicken requested a payoff balance from Chase Bank (which was quite often), I got charged $30.00. The amazing part of this company is that they are still in business and quick they are not.

We recently refinanced our VA mortgage with Quicken. I wish that I had not been so quick to agree to $400.00 on a credit card. Quicken is definitely not easy to deal with and not "engineered to amaze"! They send you a list of documents to download, print, sign and fax back with very tight deadlines. There were errors on the documents which they made and took weeks to correct. Then, it is more weeks while they do whatever they do. I think they do everything possible to try to get you to slip up so they can keep the $400.00. I should have just forgone the $400.00 and re-financed my mortgage with Wells Fargo. I am definitely not a happy customer.

I contacted Quicken Loans to purchase a home appraised at $40,000. I work 35+ hours a week and provided my pay stubs to then from the start. I recently divorced and the home we own together is in both our names but the mortgage was solely in my name. I gave Quicken Loans a copy of my divorce decree showing she was court ordered to make the payments as I do not live there and that the house is on the market for sale. They said they had to consider it in my debt to income because if she stopped paying I would be liable. So I understood that and I found a co-signer that makes $80,000+ and was told that made my debt to income acceptable all they needed was the co-signers pay stubs and a letter stating he was not behind on child support.

After a couple weeks of waiting for the child support to send us what we needed, I sent it in to Quicken Loans. I was told the loan was complete and my next call would be with a closing date. Well, the next call I received was a bad new call. Kenny ** called me to tell me that my debt to income ratio was too high by $100. How is that possible? I have a cosigner that makes 80k a year with next to no debt. That was the whole reason I had to get a cosigner was because of my debt to income ratio. And how is it they can't figure out my debt to income ratio before we are two months into the paperwork and ready to close? Now they will not refund me my deposit and appraisal fee. I met every condition they stipulated and provided all the documentation that was needed.

Count me as another victim of this scam by Quicken Loans to get a quick $500 from you and then leave you in the lurch. Read the reviews and see the patterns: constant requests for documentation, watch out if you are self-employed, your appraisal will come in too low and then Quicken Loans will change the terms of your agreement if they can refinance you at all.

We applied for a refinance with Quicken and were informed that we needed a $400 deposit that would roll into the closing costs. We sent the money, but when an appraiser came out, our house appraised under the loan amount. We were then informed that the $400 would go to pay for the appraisal and would not be returned. Although we signed many documents to put the events in motion, we were never informed that we might lose that money. The loan agent just said it would roll into the closing costs.

I started the refinance process with Quicken on September 15. Here it is November 30, I have sent them all the paperwork I can possibly send twice or three times. Since we are self-employed, we have had to explain the W2 a few times. Finally, tonight, Michele called and wanted another letter of explanation for the income; this after I have already sent them two letters and a P&L from Quickbooks. We are on Step 3, have been conditionally approved, we are no longer locked into a rate because this process has taken so long and I told Michele that I cannot write another letter with more explanation of the income than what I have already sent.

My last installment on my property taxes was due today, which I paid and yesterday, when talking with Michele, she said that they could pay them at the closing, that has not been scheduled for a loan for which we have not yet been approved. I told her it would be late if they paid it and she made the comment that if I want to avoid a fee, I could pay it myself. I still don't understand that logic. Anyway, day 56, no loan, stuck on step 3 and I refuse to write another letter of explanation for anything as they are now going to want to adjust the loan amount again because the present payoffs keep getting paid down the longer this goes on. I was charged $500 on my credit card and was told it was totally refundable.

All this after I talked with "Ini" our mortgage broker, at the initial conversation and explained that we were self-employed and had K1s and W2s. At one point, they closed my online account and didn't explain why. This is a terrible company, should be investigated and not allowed to operate. As for those that have had good experiences, I am happy for you. Our credit ratings are over 850-900 and we have never had this problem before.

I didn't rate because they are a scam and it would be negative something. Wouldn't take submission so I had to rate one star.

Believe everything negative you hear on the website. They knew my debt-to-income ratio was too high right from the beginning. They lied and told me everything was okay. They had me running around Robin Hood's barn getting stuff that ultimately wasn't needed because my debt-to-income was too high. They did an appraisal telling me everything looked good. My house appraisal came back for what we thought but again my debt-to-income was too high.

Quicken Loans is a company that specializes in deceiving and confusing customers; extorting deposits and switching terms once customers are financially committed. Dealing with mortgage bankers of Quicken Loans is like dealing with used car salesmen. I was offered a rate that would save me a couple hundred dollars off my monthly payment; they assumed lowered closing costs through CEMA program (that is expected to reduce mortgage tax).

When I got better rate from another company, they offered to match it. They did not post the actual matched numbers until the appraisal was done. Quicken Loans were unable to obtain the loan with the lower closing costs, so they switched terms to a more expensive loan (higher taxes) without even telling me. There was always a delay in posting documentation; they would not respond to e-mail but insist of phone calls. In phone conversation, they would switch subjects, be pushy, vague and unclear. All attempts to convince them to refund my good faith deposit were unsuccessful.

I fired Quicken Loans as the bank for my refinancing because the modified terms of the loan were no better than my existing loans, yet they recorded the cancellation of the loan process as a denial with the reason of insufficient funds for closing. All requests to have these facts corrected were disregarded by Quicken Loans. They refused to refund my $500 good faith deposit and I wasted about five hours of my time.

Anybody dealing with Quicken Loans have to be prepared to go to court. I will advise as many people as I can to not have any business with this company.

It's total fraud! After meeting all their requirements and being approved for the loan, a week before closing they decided the house I am purchasing must have a new heat pump, siding, paint, sheet rock, and carpet before closing. The house was contracted for "as is". The house in its present condition is appraised $85,000 more than the loan amount. The buyer meets all criteria. The house appraises for more than the loan. What right do they have to make this demand? Clearly, Quicken Loans ads are deceitful and the public needs to know how they take their money then create ways to not approve the loan.

We contacted Quicken who assured us our 9/30/11 close date was good to go and we were approved! Silly us for believing that the lender would be honest about our loan!

So Quicken Loans assured us we could enroll our kids in the school and that we would be good to go! Then we got the nope-not-approved answer because of an underwriting rule they have layered over the existing FHA lending guidelines, which had they told us this rule in the beginning would have saved us time and heartache, not to mention an additional 2 months of sleeping on air mattresses on our family member's floor and the cost of commuting the kids to and from school!

So they apologized for the "error" and refunded our $400 and said they would "investigate" the issue! Um, nope. We got our $400 but there is a laundry list of negligence that has left my family homeless for the last 2 months and caused us considerable financial burden not to exclude the fact that we are finally closing on the loan but with more cost!

VA home refinance - had to pick a star - They do not even deserve a one. Funny how this company gets about 30 of the same complaints and then 2 good ones? Consumers, please read just November complaints and you will see the same pattern! They are a scam! They are going to waste your time and money!

I applied with Quicken Loans for the refinancing of my existing mortgage to get my interest rate lowered. I am so very pleased with how everything went. I estimated my house's value at $206,000 based on Zillow and on my research of sales in the area. When the appraiser came out, he was very quick and professional. The appraisal came in at $200,000 which is a figure I could live with.

I read a ton of these complaints online and it just irritates me that people are this ignorant. Do you think a company such as Quicken Loans would be rated twice by JD Power and Associates as highest in customer satisfaction if things were not done right? Of course not. People just need to own up the fact that the value on the collateral for their loan wasn't what they said it would be and they were denied. Do you think Quicken is going to pay for your ** appraisal when they can't even lend you money? Makes no sense, people are ** sometimes.

I contacted Quicken loans to refinance an existing mortgage on my current residence. My circumstances are identical to many of the previous complaints. I wasn't certain of my home's value so Quicken ran my name through a website which provided what they said was a close approximate of my home's value. They took my deposit and then I proceeded with the rest of the process. When they sent their appraiser to the house, he assessed the home at considerable less than what they had stated my home was probably worth. As a result, the money they estimated for closing costs had nearly tripled and I could no longer afford them. If you are thinking of trying Quicken Loans out please check with your local bank and steer clear of them.

Oh, how I wish I had read these reviews before we gave them a $400 deposit, that despite an obviously ridiculous appraisal, they will not refund! We have gone through the appeals and review process to provide them with accurate sales in our area, just to be blown off again. It has been made clear to us that they are not interested in the data or facts; they just don't want to deal with us anymore. We are filing a complaint with the state appraisal board, and it is my sincere hope that others do as well, because what they are doing is ethically and morally wrong!

They are just horrible. I have an adjustable rate because that was what I could afford when I bought my house. Now I'm trying to get my loan modified with them. I qualify for it and it's been 2 months and they just won't do it to help me out. I don't recommend Quicken Loans.

We were refinancing our home with a VA loan to lower our debt and get our home paid off sooner. Just like everyone else it seems that they took our $400 and our loan was all but closed. We had the required pest inspection which came back clear - our appraisal came back fine. All of a sudden, Quicken loans decided to deny us and tried to blame the VA appraiser. They recommended we call the VA office. We called and they said it was Quicken Loans that reneged on our loan? We called Quicken loans back - nobody could give us a straight answer. Maybe if they get more complaints, the BBB will start looking into them stealing from consumers! Please, anyone else who are looking for a loan, go elsewhere. They will take your money and then last minute, come up with an excuse not to lend you the money!

I contacted Quicken Loans to refinance my home. They asked me what I valued the property at. I said $100,000. They asked if the home needed repairs. I told them that I was doing some remodeling. They said this would be no problem. Then they asked me if the house has been for sale in the last six months. I said that I had put a "For Sale" sign in the front yard two weeks before I called them, but I hadn't advertised it anywhere else. They said this would not be a problem,

They sent out an appraisal group. A week later, I was contacted by another company to set a time for an appraisal. I told them that the house had already been appraised. They didn't know what was going on, so they called Quicken Loans. They called me back about 1 hour later and told me that the first appraiser had been fired. This was news to me. About a half hour later, Quicken Loans called me to tell me the same thing.

The new appraiser came the next day. He appraised the house for $115,000. This with my credit score of 775 should have been more than enough. But Tom from Quicken Loans called and informed me that they can't do the refinance, because I'm remodeling the house--something he was aware of from the start. He also said because I had the house for sale in the last six months, they couldn't refinance--this too he knew from the start.

I was pressured from the start to put $500.00 on my credit card. He said the only way I could lose the $500.00 was if I backed out of the deal, otherwise I would get the money back. After he told me they can't do the loan, he informed me that they'll be taking the cost of the appraisal and credit report out of the $500.00. This, after I had told him that I was on a fixed income.

This company definitely has their plan down from the beginning and this is the first time in my entire life to enter a negative review for anything. It is simply something that I just don't do. However, this company should not be allowed to scam anyone else. They scam their customers by withholding very important information from them and insuring that they are not as informed as they need to be upfront.

After a negative experience with them, I recommended that they just ensure that customers are more informed and instead of saying thanks for the feedback and we will see what we can do, they said that it isn't their fault.

Isn't their customer service great. Please read these reviews and do not use Quicken Loans.

Beware! The company starts off very positive and assuring. They ask how much you think your house is worth? Be very careful, and answer low. The problem is, they do not disclose what happens if your appraisal comes back low. The customer does not ask, because they are not remotely informed. The result is you have to come up with more money to get to the 90% loan value. More than likely, you will not be able to come up with it, and you will withdraw application, and Quicken wins. You lose your deposit. After reading these comments there is a problem with Quicken Loans. This was not how it was supposed to turn out. I have a feeling the full disclosure is avoided on purpose.

No stars. They took $500 without earning it. I had the appraisal cancelled to stop the process because I got a better offer from my current mortgage company (Wells Fargo) I found the document I signed in a the midst of a large group of documents that said, "You do not get the $ back if you withdraw the loan application." They took $500 without earning it in my book and don't deserve to be in business.

I wish we would have read these complaints before choosing Quicken Loans. The exact same thing has happened to us. We paid them $400 to start a re-finance on our home, only for the appraisal to come in $9000 too low! There are 4 homes on my street that are just like ours that have sold in the past year for way more than what they are saying my home appraised for. We will be pursuing this.

Like so many others, I was a victim of "bait and switch". After being convinced that Quicken Loans is a legitimate company, seeing the JP Powers recommendation and having a good experience with Quicken software products (I learned later, no affiliation), I agreed to pay the "$500 good faith" deposit. I could not nail the cost of the refinance loan because I kept getting revised estimates. The overpriced appraisal $430, was a joke, since the appraiser spent less than 15 minutes snapping pictures and was gone. I finally had enough and backed out. Later, I got a loan from Chase with no trouble at all. I understand now that TSI Appraisal and Quicken Loans are owned by the same holding company. Fraud! My credit card company tried to get my good faith deposit back, at least that is what they said.

Quicken Loans takes the "good faith" deposit and keeps it, whether the loan goes through or not. I am pissed off! If there is anyone wanting to join a class action lawsuit, please count me in. Fraud!

My story is the same thing they do to everyone. Grab $500 from your credit card as an advance payment and then make it impossible to get the loan financed through them. The appraisal was a joke. They requested letters and copies of things that had nothing to do with the refinancing or the property. They made it impossible to close the loan.

I started the process in good faith and explained very clearly that I wanted to refinance a rental home. After the back and forth with the mystery upload site and me having to call back Ralph ** because he told me he got busy, I finally was told they need seven more items that were a huge joke. I jumped through their hoops only to be told it was not enough. I was told they would give me my deposit back and my appraisal. I felt like I was finally being treated fairly, only to find out that is their policy.

I wish we could give zero stars. This company is a complete joke and everything everybody says about this company is correct. We have sent the same documents in every way we can and they keep asking for more. They said they will give us our $500 deposit back, but they won't. Been working 2 1/2 months on this and they said it would take less than 30 days. We have excellent credit scores. The most frustrating thing is the continuous paperwork. We have sent them three different documents to prove we are employed. Next they are going to want our birth certificate to prove we are living breathing human beings. They have our $500.00 deposit held hostage and there is nothing we can do about it. Complete waste of time. Don't go through them. I am not sure how they are still in business.

Not even one star but had to select it. I just wasted 2 months time and $500 on a refinance with this company. After the lock in rate of 4.5% expired after 45 days, they refused to renegotiate a lower rate when they were offering 3.99% which I qualified for. Closing cost were twice the amount that other companies were offering. Untrustworthy is the only word to describe this organization.

I originally began with Quicken Loans over the internet and subsequently had several phone conversations with Ben and his boss Bill. (Bill was obviously listening in and would jump in the conversation when I asked questions Ben couldn't answer.). This all took place from 11:30am till 3:30pm. Ben contacted me and discussed my needs and wants the refinance of my mortgage. I was working so he said he would contact me back at a more convenient time. He then called meat 12:30 when I had more time. He asked me all kinds of questions and said he would get back with me. He did, at around 2:00pm. He said I was approved for what I had asked for, I had an interest rate of 3.25 percent, we would close before Christmas!

He just needed to know if I was paying with a credit or debit card. Well, I'm a skeptic and started asking questions about just handing over 400 dollars without a receipt and details. I wanted details before I hand over that kind of money! That's when Bill joined our conversation and tried to allay my doubts. I mentioned to him that this all began with a pop up on the internet and that I really didn't know who they were, and I'd have to check them out before I give any credit card information out. What really made me question all this was how pushy Ben and Bill were about trying to get my credit card information, and insisting that this all needed to be completed today. I had to go pick my daughter up from school and Ben asked what time I would be back.

I said around 3:10. He said he would call at 3:11. (No Joke! ) Bill butted in again and secured promises from me that if he let Ben go ahead and email me the terms of the loan before I gave the credit card info and I agreed with the terms would there be anything to prevent me from paying today? I told Bill at that point that I was still going to check them out and for Ben to contact me at 3:30 instead of 3:11.

So, between the time I hung up with them and picked up my daughter, I found this site and read all of these horror stories! Really more like horror truths! Thank you all! Thank you for taking the time! When Ben called me back, I told him I'd rather not go forward with his company. I'd realized it was not all as simple as he'd presented it. Bill butts in at this point and says they are an A rated company and I told him about the horrors I had just read about. He then proceeded to laugh out loud at me!

So I hung up. I sat at my dining table for a few moments and digested his laughter. I then picked up the phone and called Ben back. (Having gotten his contact information on one of our earlier conversations). When he answered, I identified myself and told him that his boss laughing the way he did was in line with some of what I had read about and that their company, obviously fit the bill to the T! I then offered my congratulations and hung up!

I wouldn't even give them 1 star! We applied for a home mortgage pre-approval. We were given a pre-approval letter. We found a house and placed an offer on the house. We received a phone call from Chelsea York at Quicken loans stating that they would not finance us unless we get a judgement against my husband paid off. We paid it off. Several times, I contacted her to make sure that there wouldn't be anymore surprises that would hinder us from getting the loan. She assured me as long as the judgement was paid off we were good to go. We received a counter offer to which we countered then we waited. Our offer was accepted. I contacted Chelsea to let her know our offer was accepted and we needed to know a closing date. She said she would call back.

Finally called her the next day she said, "Well, you need to have this, this and this taken care of so at this time we can't finance you." After questioning her why she would send us a pre-approval letter (after all, that is why you get a pre-approval letter so things like this don't occur), so she made some excuses and I hung up. About a week and a half later, I received another pre-approval letter in the mail from Chelsea York at Quicken Loans! I called her and she very rudely tells me that she doesn't recall sending anything out and to disregard it. I will never use Quicken Loans again and I will be sure to tell friends and family and everyone I come into contact with not to ever use them.

I have an appraisal from another lender that said that to go va refinancing for first and second mortgage. The appraisal must come in at 90% of home value. The appraisal came in at 95%. The loan officer said he could go far with private mortgage insurance which I don't pay with my present va mortgage. I had contacted Quicken shopping around. Right away they said they could go 100% on a va first and second rolled together and would waive the $400 processing fee. Right away I saw numbers that were padded and employment length that were made longer. After seeing thousands of complaints online, I told them what they were doing was illegal going over 90% for va refinance and padding numbers. They aren't calling me anymore. I am stuck with a copy of my appraisal which is still good for 90 days and a way to dispute my property taxes on my next assessment.

I hate Quicken Loans. I finally told them I was not going to go through with my refinancing, which was scheduled to close in 4 days. It has been a 3 month process to get here. I wanted to refinance my existing/remaining 12 years at 5.95 percent, down to an 8 year loan at the offered 3.25 %. I also had to play the paper chase. I would transmit documents, then was told that they didn't receive them, and then I'd have to do it again.

I dealt with 4 different ** at QL. I don't know what their titles were. They were all **, especially the terribly rude, and offensive woman. I am a registered land surveyor in 3 states, and have been dealing with title companies, and property for 33 years. They wrongly assumed I am as stupid as they are. The final affair was that 1 week before the closing, when they told me my wife must sign a document, and it must be notarized at the US embassy in Lisbon, Portugal.

My wife is in Portugal awaiting immigration approval to move to the USA. Here's the problem, I bought the house before I got married. It is my separate property. I can legally sell the house this afternoon without her permission, approval, or signature and the proceeds from that sale are my separate property. In any event, I explained the separate property matter to them, during my first conversation with them. Did they listen? No.

Its unbelievable that they pulled this crap a week before closing. I also own a house in Wisconsin, and land in Colorado, that are considered my separate properties as well. I have owned those properties for 15-25 years, before getting married 3 years ago. These QL kiddies are total ** who seem to tell you what works for them. I am so glad to be done with them. I only wish I had read these complaint boards, before I wasted 3 months with QL. Stay away from QL, all the bad things being said about them, are absolutely true.

I received an e-mail about refinancing my home. After reviewing all the comments, I have decided when they called me to not go through with any action with them. Thank you all for warning me and sorry you had to deal with this.

About June 15, 2011 I called Quicken Loans to refinance my home loan mortgage. I completed the paperwork and faxed everything to Aryula **. $400.00 was debited from my checking account.

The appraisal was completed the last week of June 2011; mid week, $20,000 less than I paid for my house but I owed less than that so I'm thinking okay, I can deal with that. I don't want any cash out, I just want a lower interest rate; the appraiser said he would have it completed that Friday. I didn't hear from Aryula so I called him July 5th only to find he was on vacation per his voicemail.

On July 7th,I received a call from a woman, who I'm sure identified herself but was talking so fast the only thing I initially remember her saying was you have overdrafts on your account and we can't help people that have overdrafts. I asked who this is and what are you referring to. She probably identified herself again and repeated what she had to say. She asked if I had any questions, I said no. I was at work at my desk with people all around so I chose to not ask any questions at that time. I thought to myself I'll just talk to Aryula next week when he returns from vacation.

On Monday, July 11th, I called Aryula ** to tell him what happened; he explained that it is correct. I then asked if this is a Quicken Loans policy and why aren't people advised of this prior to giving Quicken Loans $400.00 hard earned dollars! If I had known this initially, I could have looked at my statement myself to determine if I had any overdrafts. Now mind you I hadn't had returned checks, I have overdraft protection on my checking account and if for any reason a check is deposited and funds are not available, an automatic debit is applied to my checking account from my savings account. I thought this was a good thing but apparently it is not per Quicken Loans.

He replied that we have many programs and not everyone has this problem or something to that effect. I was furious! He then advised he would speak with a credit counselor to determine if there is any other program that could be used for me. He did call back and advised if I pay my Nebraska Furniture Mart account down to less than half of my credit limit with them, that could boost my credit score from 611 to 620 which could qualify me for another program, a slightly higher interest rate but still lower than the 6.25% I'm currently financed at.

Well, that seemed like a difficult thing for me to accomplish but I did it. Over the next 2 months, I paid Nebraska Furniture Mart down to $495.00, my credit limit is $1,000.00. Aryula had previously advised when I achieve this goal I should go to the customer service counter to get a statement of my account reflecting the new balance on Nebraska Furniture Mart letterhead and fax it to him. I did this! I was so proud of myself! I faxed the statement to Aryula September 26, 2011.

I didn't hear from Aryula that week so I called him October 3rd. deja vu! Aryula is on vacation this week. I honestly expected to get a telephone call from someone that week advising we can't help you. But I didn't, so I called Aryula again October 10th he advised that he did receive the fax but this document could have been produced by anyone. He said, "I'm not saying you did it but we can't use this."

In the meantime I had received my monthly bill in the mail. I advised Aryula of this and asked if that could be used, he said we can try it so I faxed my bill to him either on October 11 or October 13. I work in the office Monday, Tuesday and Thursday, since I don't have a fax machine at home, whenever I fax something it is when I'm in the office.

By this time I am kind of disappointed in the whole process with Quicken Loans, I had resolved myself to the fact that they weren't going to help me and that's that. Well lo and behold, Aryula called me Wednesday October 19th, I was off work that afternoon as I took my mother to a doctor's appointment and was in the doctors office when he called. He advised me he had not received the fax from me,. I told him I didn't understand that because I had faxed all other documents to the same number and he had received those; I was just disillusioned at this point. I told him I figured he was just giving me the run around since my appraisal would expire the next week.

He had advised me in July that the appraisal was good for four months. I had decided that I just lost $381.00 as $19.00 was debited back to my account months prior. He advised me he couldn't believe I thought he was giving me the run around since he is calling me on his free time, I said, "Free time, I thought you were at work." He said, "I am at work but you are not a Quicken Loans customer; you don't have a Quicken Loans file." I said, "What?"

This was news to me because I thought this was a continuous process to try to get my mortgage refinanced, so I'm calling you on my free time. I told him I thought this was a continuous process; he advised me there is no continuous process. I said, "Okay, since I'm not a Quicken Loans customer and don't have a Quicken Loans file; I'm done." I advised him I was disappointed with the whole process.

The saga continues. On Wednesday, October 26, some guy called me from Quicken Loans and advised he was calling on behalf of Aryula as Aryula wasn't handling mortgages any longer and wanted to know what the problem was. I don't recall his name; he sounded like Aryula. I said so you are calling on behalf of Aryula and don't know what the situation is. He said no he didn't have my file or something to that effect. I summarized what had transpired over the last few months; he then advised he had my file. I said, "You know what? I'm not going back and forth with you; I'm done with Quicken Loans" and we hung up. Also I still don't have this appraisal that I paid for! Where is that? I have nothing for the money that I paid to Quicken Loans!

We started refinance process on August 24, 2011 with Quicken Loans. We gave them $500 deposit and sent the required documents within 48 hours. We were told that the process would take 20 to 30 days. During the initial interview, we told the Quicken officer what we thought our house would appraise, our credit ratings, and the details of what type of refinance loan we were looking for. Based on our information, the officer quoted the loan terms and gave an estimate of 20 to 30 days on closing the loan.

The appraisal of the house came in exactly where we suggested. Our credit scores were exactly as we gave them. Yet after 3 weeks, the terms of the loan changed. Furthermore, we were told we had a few more documents to send. We proceeded to send the documents.A few weeks later, we were told to send even more documents (some were duplicates of documents already sent). Then we started getting reminders to send documents they already had.

A few phone calls clarified that there were even more documents that they wanted. The documents they were requesting had nothing to do with our ability to pay or our credit-worthiness, and we could not understand why they would need them. Nevertheless, since we thought this would be the last of the document requests, we did send copies of them.

Now we are over 60 days out from the initial call and they are again asking for documents (but these documents are just repeats of the documents we already sent). Problems: 1. Taking much longer than quoted. 2. Terms of loan different than those originally discussed (even though the basic data upon which the original loan was based have not changed.) 3. Requesting documents they already have. 4. Our final call (yesterday), we asked them to give us a set date for closing. All they could say was, "We're very close. " 5. I asked for a refund of my deposit due to their failure to comply with the information we were originally given. They refused. I withdrew my request for the loan. However, my request for full refund of deposit has not been withdrawn.

I am about to walk away without my $500 deposit, frustrated and wishing this company would go out of business.

Please do not consider going with them. Do you listen to the glowing reviews on their own website. As far as I am concerned, based on my experience, Quicken is a team of loan sharks out to squeeze every cent they can out of you by promising things they will not deliver.

Do not do business with this company. They advertise low rates to get you in displaying JD Powers Trophy on their logo for "excellent customer service" and then the nightmare begins. I tried to refinance a small mortgage, which I have with another bank, with this company and it has been 3 months now and nothing has happened. I have a high credit score and an A-class credit profile. I believe they are brokers repackaging these loans and reselling them; asking for more documents gives them time to find a buyer for these loans. I complained to their higher-ups and waiting to hear from them. However, I am ready to walk away from this deal and report this company to the Attorney General of State of New York and see what action is necessary to convince JD Powers to void their customer service award to these **!

My wife and I began refinancing with Quicken back in July. We were conditionally approved for a 7/1 ARM at $3.99; no appraisal necessary, $500 good faith down, and a $50 gift card back. The subsequent months have been an absolute nightmare. We've had to deliver proof of every single aspect of our finances, often multiple times - pay stubs, investments, complete tax returns, more pay stubs, proof of employment, proof of income, letters from employers, stating exactly what our function is, more pay stubs, and so on. We've been bounced from one person to the next, are on our second customer representative, and have faxed things in approximately a dozen times.

Worse still, they keep demanding we show proof of liquid assets in reserve to cover certain outstanding credit card debts. Every time we give them proof, they claim it's not in the proper format and ask for more. Sadly, it's gotten to the point where we can't show that much in assets because if we had it liquid to pay off debts, we'd already be using it to pay off the debts.

Between the faxing fees and the extra charges, my current mortgage company has charged me for excessive payout reports, and that initial $50 gift card has gone up in smoke. In terms of frustration, annoyance, and aggravation, this can't be worth it. Our lockout period expired over a month ago, and now, God alone knows what rate they'll try to saddle us with. This has been a worthless hassle from start to finish, and I stopped caring about playing nice weeks ago. I wouldn't even wish Quicken on someone I didn't like.

Quicken actually contacted me about a "no-money refinance" of my current mortgage. I was actually happy with the current mortgage that I had at 4.9%, but they were able to get me to 4.3% with no money. So I said OK. I had used them once before with no real problem. However, the issues started after the $500 deposit. Edward ** was the loan agent. He had some kind of "family emergency" so after initial papers were electronically signed, he was "MIA" for 3 weeks while I waited. I had planned to do some remodeling of my master bath around this time, so began the project. This is after I had signed that no-remodeling was currently being done. This was true, but life had to continue. So, while I waited I started my remodel. Then, Ed finally gets back to me to schedule an in-home appraisal. Usually, in the past, these were done as drive-bys, if at all. Well the appraiser came in, marked me as not having a functional bathroom. On top of that removed one of my bedrooms from the appraisal because I had a door off the hinges for painting. All of this knocked down the appraisal value.

Then, Quicken calls me up, this is now 2 months into the process, and starts questioning me why I lied about the repairs. I told them that they were not underway, many weeks ago, when this long and drawn out process began. Now they are not going to refund my deposit, and Ed could not even get a 90-day extension to at least let me complete the bathroom for a re-appraisal. They obviously are more interested in the $500 than my mortgage business. This all started because "they" contacted me. They pulled me into this mess simply to screw me out of $500.

I am so glad I took the time to read these reviews. It must have been the Lord that directed me here, as I was looking to refinance. And Quicken was one out of two companies that was suggested, most likely due to a fair credit score. I could not understand how this company is still in business and allowed to operate after all these years. And there has been no class action lawsuit against them. It's sad in this day and age that there is no oversight on these kinds of shady practices. Trust and believe I will be checking Better Business Bureau and any other agency from this point on, in reference to making a decision on who handles my refinancing. I did not see one good comment about this company!

Add me to the list as well. My wife and I gave a $500.00 deposit to them. We spent hours doing all the paperwork, and then the appraiser came out and spent 10 minutes walking around the house. When the appraisal came in too low they called and said you won't get any money back and we cannot give you the refinance loan. These guys are absolutely scamming people out of their $500.00 deposit. I would never recommend working with Quicken Loans ever.

My wife and I have been put through the ringer--get this document, get that document. Explain this, explain that. They even pulled some old debt not even on the credit record from 1995, which was paid so long ago we could not even remember what it was. Pop the credit report three times.

Like everyone else on this board, the only thing we succeeded in doing was spending $400, which we were told would come back at closing. Here is the deal: if anyone here would like to participate in litigation with us, please feel free to contact me. I will be happy to hear your story. We are hardworking people that pay their bills on time. Being strung along for three months just to have someone lie to us about FHA rules demeans us to the core.

This company is dishonest and deceitful. We called this company to refinance our mortgage and spoke with Abhishek **. In the beginning everything was going smooth. Mr. ** requested to have an appraisal, but when the appraisal came back low, they decided not proceed. We gave them $500 as good faith deposit.

When we were advise that the loan will not proceed, Mr. ** refused to return our $500.00 and instead showed a good faith deposit agreement which was not signed . This document did not surface until the loan went sour. According to Russ ** (Senior Customer Service), the unsigned agreement is binding and therefore they are not issuing the refund. I am considering taking them to court and seek damages against this company.

I saw the lower interest rates for my VA loan and decided to try and refinance with Quicken. I, like everyone else, paid the $400 fee and sent in hoards of paperwork. Under the VA agreement, an appraisal is not necessary, but they did one anyway and appraised my house $50,000 lower than my appraisal when I purchased it (my original appraisal was done after the housing crash). I come to find out, they appraised it for just enough to be able to give me the loan. Then when I received the paperwork, there was a $6500 fee in the PMI line of the documents. I called and asked about it because VA loans aren't subject to PMI and the Quicken rep told me it was a VA penalty. Today, I called to back out of the loan and the same Quicken rep told me that the same fee was for the escrow which, a) that fee is way higher than my taxes and insurance and b) an escrow has nothing to do with the VA, so what was this guy talking about? Anyway, I am definitely backing out of this loan even with the loss of the $400. Consider yourself warned not to pay the fee and to shop elsewhere for a loan.

If only I could give this company no rate, it would not even ranked them as the worst company I dealt with my whole life. They are even worse than that. I contacted them at the beginning of August, 2011. The agent that dealt with me promised the best deal possible and requested a $500 upfront to start all the process which they would pay for. No points, no money at closing. They deal with all the refinancing costs at front and then they will charge it back to the loan. To make a long story (2 months) short, I summarize the actions after they took my money.

I created an online account and uploaded all the documents that I needed to present and electronically signed. I also uploaded all the documentation and signed all the documents electronically. While they were waiting for the appraisal report, they approve my loan with conditions last closing date September 26, 2011. After my appraisal came $22,000 lower than needed to qualify for a 80% loan ratio, they escalated my case to another agent.

After calling this agent several times, finally got through talking to him. He told me that since the appraisal came low, only my first mortgage could be refinanced and requested 2 more documents to be sent. Additionally, he told me that he needed me to send him the receipt for last Real Property Tax payment and the Note for current second mortgage. That on his part he was trying to see whether he could extend the deadline. I mentioned to him that I wanted to see a copy of the appraisal report. That I have been requesting to have access to a copy, since the end of August, 2011 and have not received it yet.

The next day, he called me to let me know that a copy of the report was posted in my online account. I sent him an e-mail with the requested scanned documents and told him that I have read the appraisal report. I requested a written response explaining why the appraisal has chosen to compare my property with the lowest of the properties listed in the report. If he would have compared my property with the 3 highest sold values reported there, the value of my condo would have been closer to or the expected amount needed to qualify for the 80% loan ratio refinancing of 1st and 2nd mortgages. I also told him that everything is on hold, until I receive that written response because I do not agree with the value assigned to my property, based on all the comparables shown in the report. I am still waiting for any response at all.

I asked Quicken Loans for refinancing my home mortgage. The agent specified the documents I had to send in. I did that promptly. I paid $500.00 as a "goodwill" before they started the procedure. They arranged the inspection of the property and it came in well over twice the mortgage I wanted to refinance. Then I got an email that it is "conditionally approved." A few days later, another agent called me and asked for more papers. I sent those too. Another days later, another agent called to have me send more papers. I then pointed out that they had the opportunity to ask for all the papers at the beginning. I felt that this is a way for them to delay the decision. I found their handling of the procedure unprofessional and I told them to cancel any further action and send my papers back s this caused me stress and lost my time at work.

As a former federal bank regulator of almost 2 decades and a CEO of a bank, I am discouraged by the conduct and behavior of this operation. Not only did the appraiser generated a liquidation value of our home, the very young front man did not disclose the material deal term of no more than a 75% loan to value (I think we came in under 80%). He cavalierly suggested we pay down the mortgage balance by $30,000. I told him to provide a more creative solution than the obvious, including re-appraising the property with a competent appraiser.

So I tried to kick it upstairs and was sent to numerous low-level hacks. They will not divulge executive management names, which was how I ran my institutions. You have a problem, you should be able to find someone of rank to attempt to solve the problem. One of the low-level employees told me she would honor our rate on a 30-year mortgage. We wanted a 7-year ARM to get the lower rate on the yield curve. Not only are their rates out of the money by almost 100 basis points, she apparently thought me ignorant. The rate she would honor was a 30-year rate! Our request and approval was for the 7-year ARM. I would think their federal bank regulator might be interested in reviewing these types of practices that are financially detrimental to the consumer.

Last thought: Our friend and owner of a title company told me this outfit is the worst to deal with for her. She is quite smart, honorable and experienced, and cringes when she sees the practices of this firm and the attempt to exploit the unsuspecting. Be careful, use a local broker on a referral. They are not that hard to find. If need be, call a local title company in your area and ask for an honest and honorable lender referral.

I applied for a refinancing loan and gave them $400 for earnest money. My appraisal came in about $1000, too low. The person told me this hadn't ever happened to him before. So, he would have to let me talk to someone else. It sounds like it has happened many times before! Of course, no one else could help me, unless I could put more money down. I didn't get my money back either. It sounds like this is a scam that has been going on for a while, because all of these other people had the same thing happen. I guess the company is making a lot of money scamming each person out of at least $400. I can't believe they keep getting away with it! Someone needs to put a stop to it. How do you fight back without more money? It's not right to keep taking advantage of people!

Well, add my name to the "promise of refinancing to a lower rate, just give us $400, and the appraisal come in too low" list. What a scam. Quicken did not even do a comparative market analysis. And the copy of the HUD appraisal is a joke. Now, I will be in line behind all of you to try to recoup some of my cash.

I called, gave my info and was required $400 up front with promise that if credit check didn't pass, I would receive a refund. If good enough, then they would do an appraisal, and if the appraisal was $80,000 or more, they would give me a loan. My credit was good, the appraisal came in at $92,000. Now I get an email, "Sorry, we couldn't help you". I called, and got no response to left messages and no returns on emails. I am out $400 and I think it's all just a scam to get the $400. This is a terrible, terrible practice. It took more than two weeks to get an appraisal, and there were no responses during the waiting time either. I think they're too busy stealing money. Once they get your $400, you're done.

I went online and I answered some question there. They called and we answered some more questions, which they said, if all goes well as planned, they could run my account and get it refinanced. Well, I got to the point where I would need to give them a $400 deposit to secure the loan. I asked what if the loan didn't go through, would I still get my money back? They said that I would get it, less expenses. I asked how much would that be, they said that I would have to pay for an adjuster to come in and estimate the house and they said it normally cost around $300.

I asked if they would be getting a local adjuster to do the adjustment on the house, he didn't know. Well they brought in an adjuster from some other part of the state, who didn't know the area at all and didn't have any clue on how it was here in this county. So he estimated my house low and he didn't even give me a proper cost on my land. The state say my land is worth $23,000 and he only said it was worth $12,000.

How can he do that? When I went to Quicken, I told them what he was doing and they say it was not right and that they should get a local adjuster, someone who knows the area. I told them about that but they refused to do it, saying that the adjuster is qualified to do the inspection. They took my money and they refused to help me work it out. They just told me I was ** out of luck, so have a nice day. Well, this company didn't work for me and never had the intention to work with me. They just wanted my $400, got it, and went on with their business of ripping people off.

I applied to refinance my first mortgage with Quicken Loans under the HARP program, which was developed to help underwater properties. I had already done my homework, so I knew that my home's first mortgage was under the 125% LTV. Also, my wife and I have excellent credit. First, the person servicing my loans would occasionally return my calls.

Once, a representative from Quicken called me to ask how the process went because he thought that I had closed on the loan. When I informed him that I was still waiting on the person servicing my loan to give me a call regarding my options, he checked and stated that he was surprise because my loan was ready to go.

When I contacted someone on their chatline to complaint, the person servicing my loan called five minutes after I finished chatting and told me that my loan was denied due to high LTV risk. This was definitely not the case. Like I said earlier, I had already done my homework. I really hate to pull the "race card" but I believe that they detected that I was African American and blatantly discriminated against me.

I was contacted by Quicken about refinancing a current 15-year loan "at no cost to me" that would save me money. I was encouraged to sign agreement documents to expedite the loan--locking me into a $500 fee. This fee would be returned to me at closing; it was just to protect them from me backing out. Like most people, I was duped--the appraisal wasn't anywhere close to the real value of our home.

Our home was appraised at $1.2M in 2008 and they got an appraisal of $425K. Their appraiser used only 1,750 sq. ft. of our home, which is really 6,000 sq. ft.--4,100 is for living space, tennis court, two kitchens, guest house, etc. Well, I thought this to be a scam so I paid a private appraiser to redo it. We got $595K, which is still low but it got to the numbers we needed for the loan.

Quicken Loan wouldn't accept or redo the appraisal. They reworked our "deal" into something totally unacceptable and would not return our deposit. I explained to them that they did a bait and switch based on bogus appraisal, pointed out the discrepancies, and stated that I would only honor the "deal" which had changed significantly. They told me to sign the modified refinance or go away without any refund.

The loan specialists are not knowledgeable, particularly about private loans. The requests for documentation just keep dribbling in, without much organization and very poor communications within the company. People from Quicken would call for documents that had already been sent--I am certain that they hadn't looked through the file. Problems go from person to person to person at Quicken and the managers are equally unhelpful. Phone calls were chronic and unhelpful, so I asked them to only contact me in writing. They did not honor that request. I withdrew the application and from now on, I will go to a local institution that I trust.

This is a follow up to my complaint to Quicken loans I posted on September 8, 2011.

The very next day, a customer advocate from Quicken loans called me and apologized for the mistake. Later that same day, I received a call from Breck (customer advocate) promising me he would help me continue with the closing or reimbursement of my money. He did everything possible to help me and kept me informed of every movement. Unfortunately, we were dealing with an FHA loan and there was nothing that can be done. FHA does not allow two appraisals, which I was not aware of.

Nonetheless, Breck was able to reimburse me the $400. He was very customer oriented and he knew how to handle the issue.

I paid Quicken Loans $400 for an appraisal on a VA loan. The appraisal came in at $50k+ below my mortgage balance. The appraisal is inaccurate because my site built home was compared to two mobile homes, one 10 years old and one 24 years old, and a site built house (was within reason). In addition, the appraiser stated I had no appliances in the home, when in fact, the home is loaded with Professional Series stainless steel appliances. In addition, he stated the home has no gutters, downspouts, aluminum framed windows, and some other items.

The site built home has complete gutters and downspouts all around, and has vinyl framed lowE double glass throughout. I complained and Quicken Loans passed me to Michigan from Arizona and then asked for my specific input. I delivered specifics and have not heard anything back since June 3, 2011. My issue is that I paid for an "apples to apples" appraisal, not "fruit salad." They claim that my specific information has been sent to the VA but will not give me any information for a contact person or department. I have been duped out of $400, I guess.

Never in my life have I been treated this way from a financial institution. My credit worthiness is around 800 points, I am 70% disabled and I have income of over $8000 per month. What is going on?

I wish I had read reviews about Quicken loans before I started working with them. My husband and I are in the process to buy a house, called QL. We got pre-approved for a $242,500 loan. I sent an email to a QL representative, Eric, asking him average closing costs with a 5% down payment, his reply was that it would be between 20-22k. So far I knew the information was correct. We found a home path house, with Fannie Mae offering close assistance towards our closing costs. Great deal, huh? Well not by much. After being charged $500.00 as application fee, we received a GFE for around $29,000. And since Fannie Mae was paying $8900, we still have to bring $20k to the table. It was a ridiculous origination fee loan for almost $7k. The rep couldn't explain the fee and just said Fannie Mae charges them that. Sure, I went and checked with a different lender and now we just have to pay $12k closing costs, as we were supposed to. Please, if you know of a class-action lawsuit, let me know. They have misleading information and I want my $500 back, if possible.

I've been scammed by Quicken twice. I'm out of $800 (2 separate payments of $400 each) because they promised me on two different occasions that they could get me financed. Their mortgage bankers (the ones you talk to initially) are totally out of sync with their underwriters and are only out to collect your $400 earnest money. They see the same credit report that the underwriters see and will promise you that there will be no problem. In my case, I had items that were in dispute. This cannot be with an FHA loan, yet they took my money and ordered an appraisal. As soon as the appraisal is done, you will not get a refund. It's as simple as that. They carefully write their rules to ensure that as soon as the appraisal is done, you will not get your earnest money back but you will need an appraisal to go forth with the loan. They are scam artists! My mortgage banker wasn't a rookie either; he was part of their President's Club so he should have had some knowledge on how loans work. They don't care about closing loans, just taking in your hard-earned money. Don't give them any!

I contacted Quicken Loans via the internet due to their very low interest rate advertisement, and I was contacted by the Michigan office. I live in Tennessee. A Mr. XX was a bit difficult to understand due to his broken English. About a week or so, before the closing date was supposed to happen, Mr. XX told me that I needed to give him my credit card information in order to be sure that I was serious in proceeding with the loan process. I told him that I do not like giving out my credit card information and I never had to give my credit card Information to other Refinance Institutions before He then stated that my house needed an appraisal and it would cost me $400.00, and he reassured me that I would get the $400.00 back at closing and that I had nothing to worry about.

He also told me not to make my 09/01/2011 mortgage payment. I asked him if he were positively sure that everything would be okay and that I can go through with this loan process because this credit card payment of $400.00 could cripple me if things were not to happen the way Mr. XX had said. Also, I told him that I make just enough on my pension to make ends meet.

Well, the appraisal came in low and Mr. XX wanted me to give him $6,000.00 to make up the so called difference. I just about lost it, listening to this deceitful shyster talk broken English. I had to get some air and say a prayer. I do not understand how a person can live with himself, knowing that he is misleading a customer and countless other potential customers. Finally, I never received a copy of my home appraisal that I paid $ 400.00 for, and yes, I think these people need to be brought to justice.

I saw an ad that Quicken Loans' rates are as low as 2.5 percent, and I called last night to find out more information. The representative took my information and run a credit report. The next morning, I saw a hard inquiry posted on my credit report although I did not request or agreed for an account to be opened. I called and emailed requesting for the inquiry to be removed. There is no response from Quicken Loans yet.

Contacted Quicken Loans to refinance home for lower interest rate with no cash out, they stated that in order to start process, they needed $500 refundable. They also stated it would be refundable if it does not go through or if e encounter problem with the loan.

I applied for a refinance loan. I was told that if the loan did not go through, my deposit of $400 will be refunded back. $400 was charged to my Discover card and they refused to give me credit. I am a retired and disabled senior. It's very hard to pay this amount for no results.

I wish I had seen this site before I got sucked in to the Quicken scam. I tried to refinance with them, and was promised everything that other people have mentioned here. I found a much better rate, and called to ask them to match it. They cannot, so I asked them to release my appraisal, which I had paid for. Scott, in customer relations, was hateful and nasty. He said that they could release the appraisal, if they wanted to, but they would not because I went to another bank. He basically taunted me, and said there is nothing I can do against them. I'm in South Carolina.

I refinanced my mortgage with Quicken Loans. I was told they could lower my monthly payment by at least one hundred dollars, so I paid upfront $500. When they sent the new mortgage contract in the mail for me to sign, my payment went down $20 so I refused to sign it. I called them and they kept my money. I feel like I was taken advantage of and robbed my $500. What a scam!

They ran a hard inquiry on my credit that was unauthorized. I was applying with FSA and I spoke with someone on the phone, after adding some information on their online site to have someone contact me. However, I did not authorize a hard inquiry. As expected, it resulted into a lowered credit score.

I contacted Quicken Loans after receiving a phone solicitation to determine what their current rates were for 15, 20 and 30-year loans. I spoke to the Mortgage Banker who was dumber than dirt. She could not answer half of my questions and was too busy saying "well", "you know" and "okay" which was extremely annoying. I told her I was not interested in pursuing a loan based on the information provided. She continued talking and I provided our information so she could obtain our credit and give us a better rate. The rate was good, however, the other costs were more than Wells Fargo. I told her I was not interested in pursuing the loan.

She called for over a week and a half about the loan and sounded like a Valley Girl on the phone messages. I finally called her so she would stop. She told me that she did a google map and view of our property and saw farmland. I told her we live in the middle of farms, however, our house and 5 acres is not a farm. She kept going on about how she didn't know if the load would work. I am thinking "Are you serious? I don't want the loan to work and only called for information". She eventually told me that Quicken can't do it because of the farm issue. I just laughed and said great, thanks and hung up the phone.

About 3 weeks later, I received a letter from Quicken Loans with a formal rejection and a load number assigned to it. I never asked for any load application to be started. I never paid any money to them to start anything to be rejected. The reason provided was Collateral: Unacceptable property type which I think was funny. Our property is about $400k with two farms close by whose values are about $800k and $950k.

I am filing a complaint because I called for information and not to start an application for a mortgage. I do not want this showing on my records. I never approved her to start any application. I did give her information to obtain our credit in order to provide us with accurate rates and nothing else.

I submitted a general query online to refinance my home at a lower rate. Eric from Quicken Loans called and he was very professional, personable and we decided to go with them. They needed a $500 commitment fee to process the loan which we paid and were told that we were pre-approved for the loan and that it was only a matter of underwriting. Eric was very high pressured and hurried us to get the 30 some odd pages of paperwork done that day so we could lock in the rate.

Two weeks later, Eric called and indicated that the loan couldn't be done because our debt/value ratio was too low. He indicated his appraiser valued the home at $84,500. The appraiser used homes that had fewer square feet, fewer bedrooms, homes that were sold at auction because of foreclosure and in one instance listed the wrong sales price for a comp. He said that our home sold for $82,500 but public records indicated the home sold for $90,000.

The house had been on the market for the past year and two realtors valued the home between $130,000 and $150,000. Zillow and other real estate sites value the home in the same range. And, we were only borrowing $74,000 so the house is worth more than the loan anyway.

When we first discussed the refinancing, Eric indicated that we could only look into refinancing our first mortgage as the property had been on the market in the past six months which was the law. Later, we found out that there is no law about having the house on the market and that the individual organization makes their own rules. We agreed to only refinance the first mortgage. However, after we were declined, we spoke with a manager who indicated that we needed to pay off the second mortgage in order for them to approve us for a loan on the first mortgage, which was a totally different explanation than Eric gave us. Also, our yearly household income exceeds the debt of the home, including second mortgage, by $70,000 and we both have excellent credit.

Quicken Loans is just a scam to get a quick $500. If you check them out on the internet, which I wish I had done prior to dealing with them, you will see a multitude of complaints indicating a similar situation. A pre-approval with the $500 fee and then a denial, higher interest rate or request for more money.

Do not use this company. If you have been scammed by Quicken Loans, submit a complaint to the BBB. Also, you are entitled to receive any deposit monies back minus the cost of the appraisal and credit check. We received $189 back of our $500.

After a promising start, the Quicken underwriting people began asking for weirder and weirder documents, and then finally refused to make the loan less than 2 weeks prior to closing. The "reason"? A W-2 and a 1040 extension form weren't good enough to prove my income. They wanted the filed 1040 or nothing! Their underwriters seemed unable to form common sense opinions on numerous prior documents, this one just being the latest. I have a 760+ credit score, but that wasn't good enough for underwriting.

In addition, Quicken Loans took $400 from my credit card for an appraisal, but they did it without notifying my real estate agent and even prior to my getting a home inspection which was what I was using to make a go-or-no-go decision. The inspection showed that $16K worth of repairs were needed, so we declined to go further based on the provision in our RE contract. But wait! Quicken had already charged my credit card $400 for an appraisal without notifying my agent. They claim that they notified the listing agent and that it was his responsibility to notify mine. They refused to do anything about the $400 that was spent for the appraisal on a property we weren't buying. Goodbye, Quicken Loans! Avoid this company at all costs! I had to give them one star for my complaint to be posted, but they don't deserve it.

The good faith estimate "fees", not the interest on the payoff, changed multiple times over a two-week period. The appraisal fee was raised from $480.00 to $730.00 and in order to keep it from looking like I would have to come up with additional money at closing, they dropped the amount of the escrow. Since it was a refinance, the escrow would be a known amount. Other red flags were the reassignment of financial consultants. The first one (Amanda) quit Quicken Loans and the second one (Renee), quoted me loan and interest rates which didn't match my loan at all. It also concerned me to see a version of my signature on documents which was not my signature. After these red flags, I requested a refund of my $500.00 good faith fee. This request was ignored and they continued with the processing of the loan.

We originally had financing with Quicken in December 2010. Drew ** of Quicken contacted us for a refinance in the spring with the pitch of a no cost loan at a .5% lower--a no-brainer, right? All of the common schemes and complaints mentioned here are what we had experienced. After a follow up with Drew ** and his supervisors, I am walking away with the impression that the culture of the company is shady. Don't support them. Look somewhere else. There is no way that they have a 94% satisfaction rating. I bet the rating company is owned by Quicken. Former clients, please support the legal action against them.

I believe that I am yet another consumer about to be scammed by this company. I have been high-pressured, harassed, and now, I suspect they are about to retain my $500 as well. I can not get them to respond immediately. Based on what has gone on so far, I don't even want to do business with them. I have kept most emails and refused to talk with them on the phone. Nowhere can they try to con me or do a bait and switch.

I have done many new home loans and refinances over the years and have never experienced anything like this. There are so many complaints about Quicken Loans and I am surprised that a class action has not been instigated. They should not be allowed to treat people like this. Something needs to be done here.

I am a disabled vet with a perfect credit history. I got involved with Quicken 2 years ago. They have wiped out everything. They have taken all the equity I had in my home that I have owned for over 40 years. I have read all the complaints about Quicken and have experienced all of them.

Let me start out by saying that I did not initiate this experience. I was called by Quicken Loans and they basically told me that upon the formality of a home appraisal after the refinancing, they could save me $150 a month. Well, I had the ammunition of a recent home appraisal within 14 months which was $470K so I rolled the dice and figured, well, maybe 5-10 % devalue after 12-14 months. So, I said okay. Yes, I gave the $500 deposit too. Yes, it's gone. Yes, my appraisal ended up being $380K a year later. Okay, fine. I can deal with depreciation and a declining market.

But here is my complaint. I live in a 1,700 sq. ft. house with 7 rooms, 3 beds, 3 bathrooms and 1 study. The 12 comps were of 2-3 bed and 1-2 bath; none were of 3 bed and 3 bath--a big zero. I informed all parties involved that I was already well aware that 3 bedroom and 2 bath homes in the area sell for about $380K, but I was hoping for a legitimate comparison.

The appraisers can now place foreclosed upon and demolished homes in the comp report. I went to one of them and they took a bulldozer to the place. Anyway, I do not know the game yet but I do see about 20-30 people taken for 500 bucks here for the last two months (not a bad business model). Get people on the hook, find low ball appraisers, split the 500 bucks, do it 3 times a day and pocket $7,500 a week--not great but easy money with no recourse.

I was contacted by Quicken about refinancing a current 15-year loan "at no cost to me" that would save me money. I was encouraged to sign agreement documents to expedite the loan--locking me into a $500 fee. In researching my options, I found out that this loan did not save me money and was not a good option for me. When I withdrew the loan, Quicken kept my $500. I offered to pay for the appraisal and any credit checks completed but was refused and only offered a $500 Quicken loan credit--as if I would ever do business with them again!

You will deposit in good faith but your house will be appraised too low. The appraiser is, no doubt, in cahoots with them. You will end up paying the $400.00 dollar fee. It is not at the end of deal yet, but I know what's coming. Some lawyers, please give me a call.

In a nut shell, I was told I had a loan at a lower interest rate. I did all the paperwork required and the credit check, which I wasn't comfortable doing. I paid $500 for an appraisal even if I told them I had one prior, that was probably still good, because I was told to use their person in my area. He had bad vibes with me the first time I entered the door. Of course I wasn't even told anything! Then he said, "oh it came in about $800 under". Are you kidding me? He said that some boards need to be replaced on the side and I need to paint the house. I am very unhappy, upset and I feel used.

I called Quicken Loans for a refinance. I paid the $400 for the appraisal. The appraisal came 15,000 over my mortgage.

In July, I tried to refinance with another lender but the appraisal came 8,000 below my mortgage. Quicken loans requested for copy of that appraisal. I sent the copy. I did not hear from them anymore. I called Tommy but he did not answer my calls nor returned my voicemails. Finally, after talking to his boss, he called back and said the appraiser was asking for repairs. I did the repairs and called back for the second inspection.

But again, no answer from Quicken Loans. I called the processor and he passed the message. Tommy's boss called me to say that he heard I needed to talk. I asked about the status of my refinance. He said that they have made the decision to use the appraisal from the previous lender. The reason he stated was that it was a better appraisal. He didn't want to explain to me much and was very rude.

I didn't understand why they made me pay for an appraisal they didn't want to use. What a customer service they have. I had to hunt them to give me an answer. This is a nightmare company. They don't know what customer service is.

They lied to me and told me to sign papers that I would definitely get a mortgage. They told me 10 or more times. They told me all this before I gave them $500. I am a 74 year old widow. I do not have a penny to waste. These people are thieves.

Working with Quicken loans was a mistake. I had been online using a mortgage calculator to see if I would benefit from a refinance. The next day, Anthony from Quicken contacted me and let me know of an amazing deal he could work out for me. He would be able to cut my interest rate by 2.5% and cut a year off the life of my loan. Sounded like a great deal. I told him of my concern about an appraisal because of some foreclosures in the area and how that would bring my value down. He was very persuasive in assuring me that he felt I wouldn't have any issues with the value of my home. Then, he asked me for a credit card so he could charge $400 for good faith fees. He completely let me believe this money would be refunded as soon as the deal was complete. I asked him if this money would be refunded no matter the outcome. Well, our appraisal, just as I had concerned, came back too low. Now our great deal couldn't be done.

When I asked about the refund, he just said, "We cannot give you that money back because the appraiser has to be paid and we cant be expected to pay for that". I am going to continue to ask for a refund because of the way I feel I was misled! It's funny because the man who appraised our home said to my husband that he sees no reason our home would come in any less than what it needed to! I would advise anyone who is considering a refinance to go to their local bank!

My husband and I contacted Quicken Loans for a refinance on our house. We were looking for a lower interest rate so our monthly payment would be lowered. After talking to our current lender (who couldn't match Quicken Loan), we decided to go with Quicken loans. Big, big mistake! After sending them the same documents multiple times and giving them 400.00 in "good faith money", they ordered an appraisal which comes in way too low for my area. Since the appraisal came in low, we couldn't have a VA loan and Jamil said he would try to get a Fannie Mae loan. That is when the calls stopped. I always had to call him. On Sept. 6, 2011, I called Jamil again which goes to a voicemail. I finally got a call back and told that I was denied a loan. I asked about my $400.00. I was told the appraisal was $400.00 and credit report was $18.50, implying I owed them money. There should be a class action lawsuit against this company. They do not even deserve the one star I gave them but I had to for the complaint to be submitted.

I was told that I would have to do a good faith deposit to ensure that I move forward with them. I was told that if the loan did not go through, it would be refunded. When it didn't go through, all of sudden I am told that the money was used for the appraisal.

The appraisal was only $80, but they took the whole $400 good faith deposit. They lie and tell you what you want to hear to get that $400.

I got a call out of the blue saying I could refinance with no closing costs; no strings, no gimmicks --this is not a trick. No extra work needed because they will use the documents from my previous loan. I thought, "sure, why not?". $500 deposit that will go toward escrow payment, huh? Well okay, if in the end it is refunded.

Next part? Paperwork and time hell. They needed all new documents --forget my past loan. I had to get on a credit check conference call (I have excellent credit, they just don't believe someone could actually pay all their bills in full every month), I had to find and fax 120 pages of my condo bylaws (really, they read that?); I had to put together my condo association's entire yearly budget (because my condo association might be paying more for toilet paper than me); I had to deal with an appraiser who wanted city data on my condo (yes, I easily know what city block, lot number and elevation down to millimeters I'm at); I had to "sign" new versions of documents daily (because they get it right the first and every time); and the kicker: They want proof of assets and proof that I can bring "$4,000" to the "no closing costs" closing. Yeah, it's for escrow, but I'm annoyed. No problem, I have a six figure brokerage account with plenty of room.

Problem, they are ** and cannot understand my brokerage statement. "I don't see enough cash. Where is the liquidity?". They want detailed financial information down to stock trades. I sent 50 pages of stock trades from the past years; admittedly, to annoy them hoping they will stop the madness. Then they told me, "you need to liquidate your retirement account to pay for this". What retirement account? "The one you are taking the money from". OMG, that's not a retirement account. What the **? It is a brokerage account with enough cash in a money market to pay the person's salary for a year.

I told him to look at the money market core account for the brokerage. He answered back, "Your checking account only has $1,500, we need proof of $4,000". **, that is one account out of five. I circled the correct account and sent a screenshot showing $30,000 available to withdraw in cash. "But that's not a checking account, it needs checks; perhaps an ATM card", says the **. Are you ** kidding me? I almost told him my next step is to fax him a check from the "non-checking account" made out to **.

I'm sure it will quickly get cashed. I also thought of requesting a no limit ATM machine at the closing. Biggest hassle in the world and I have this feeling they are going to deny me just because the ** cannot read a financial statement from a brokerage. I told him enough of this ** and he needs to move forward. Had I known this is going into this, I would have never pursued the process. If Quicken Loans calls you, "don't do it!", "run away!". You'll save enough time and stress to make up for whatever they claim you would save.

My husband and I applied for a mortgage with Quicken Loans. They collected basic information. And they gave us a pre-approval letter with an amount for up to $200,000.00. We found a real estate agent and a house. On August 3rd, we let Quicken Loans (Doug **) know we found a house. We faxed them the agreement letter for the house. For the next couple of weeks, I kept faxing them the papers they asked for. Doug needs us to give them $400.00 for the appraisal and inspection, because he approved us for an FHA loan. Now that we have only two weeks left to close, they called us and said we are not approved! The seller of the house moved out. The real estate agent and I have lost time and money. My husband now has to rent a hotel room for $390.00 a week. It was because Quicken Loans decided not to approve us when they already said they would.

I found out that there is inquiry on my account. I wrote to Credco. They sent me a letter stating that I need to contact Quicken Loan as they are the one that pulled my credit report. I talked to Lia **. At first, she claimed that they do not have anything showing that they pulled my credit. So, I faxed the copy of my credit bureau. She called back and left message for me. She said that I talked to someone in their office and authorized them to pull my credit. I called back today and talked to someone else. I told them that I did not talk to anyone in that office, and that they pulled my credit report without my authorization. They refused to remove the inquiry from my credit bureau. I feel there is a scam going on at that office.

I was contacted by Mr. ** about refinancing my home. When we discussed this option, I advised Mr. ** that my home has lost some value around 10-15 percent and that I was upside down at this time. I also advised Mr. ** that I would not pull any funds from my retirement or my savings account to make this loan happen. We also talked about some government assistance programs and how they were penalizing the consumer that was able to make their payments, however, at a much higher percentage rate and that if you were in the middle of losing your home then, in some cases they would be able to help out at a lower rate.

However, if you are making payments and are in good standing, there are no programs to assist. I stated that I was paying a 9.9% rate and would like to get refinanced at a better rate however, being upside down I was not able to get the better rate without depleting my savings and/or retirement account. Mr. ** advised me that there are some FHA and other government loans that would let me borrow as much as 110 to 125 percent of my home value. I asked Mr. ** if he was certain of this because I have not heard about any such offers and that I did not want to throw away the money for a home appraisal if I could not get the full amount refinanced. He assured me that I could if I had good enough credit.

I know what my credit scores are because I keep up with my credit reports annually (between my wife and I, we have an average score of 790). I gave Mr. ** my credit card information under the impression that I would not have to put any money into this loan. I did not hear from Mr. ** for sometime so I called to inquire about the loan and he advised that my home was appraised at $155,000.00 and that I have been approved for the loan however, I would need to put $17,000.00 for a down payment. I asked Mr. ** about the 110-125 percent financing as we discussed and he advised me that at this time, there is no FHA or no other government agency offering this type of loan.

So now, I am out $500.00 which is unacceptable. I believe that I was misled from the onset and that Mr. ** knew there were no such loans available. Because of this, I am requesting my $500.00 be refunded. Thank you in advance for your help in this matter.

Rick **

We applied with an "application fee" that was supposed to pay for "out-of-pocket" costs like an appraisal. We provided all documentation listed with the initial application. We had been "pre-approved" for more than the amount of the application when we first contacted Quicken. Nick (Quicken "mortgage banker") emailed me four weeks prior to closing and asked if we wanted to close early. It turned out we did, because our sellers needed the funds to close their purchased home so they could move out and we could move in.

One week before closing, we were told by our "client care" specialist, Stephanie **, that closing documents were being prepared. Four days later and just three days prior to closing, Nick called to say that underwriting needed another document; one we had no way of getting, a HUD-1 on another property we had refinanced, but wasn't closed yet. Our loan officer at US Bank sent a Good Faith Estimate, which stated what Nick said underwriting needed to see, and that was the amount of the refinanced payment. Not good enough. Nick said we now couldn't close until we had that HUD-1 closing statement. That was going to delay our closing with Quicken by three weeks. Our sellers were going to walk.

We contacted another mortgage broker; with the very same information as originally provided to Quicken, he had our loan application through underwriting and approved in three days. He said we could save time and the expense of another appraisal if we requested the appraisal from Quicken. First, Nick said he would take care of getting the appraisal released to our new lender. Two days later, when we still didn't have the appraisal to the new lender, now it is up to TSI to release the appraisal (TSI and Quicken are both owned by Rock Holding). We called TSI and were told that Quicken had to release the appraisal. I started calling Quicken again, stated that I had paid for the appraisal, and was told no, I paid an application fee, not an appraisal fee. Then I was told Quicken could request TSI release the appraisal but TSI was under no obligation to do so. I was also told I wasn't personally entitled to a copy of the appraisal even though 12 CFR says I am.

Shortly after talking to Nick's manager, Byron **, a "Vice President" Byron ** called me to say I was threatening Nick and Byron. I had emailed them, citing the CFR and saying that if I didn't get the copy I was supposed to, and the appraisal released to the new lender, I would complain to the BBB, AZ Attorney General, and the AZ Dept of Financial Institutions. Finally, he told me I needed to talk to "customer relations". Shortly thereafter, I did get an exact copy of the appraisal via email and a statement that "customer relations" sent a letter to TSI releasing the appraisal, but there was no guarantee TSI would do so. If Quicken owns the appraisal, since I don't own it, why wouldn't TSI release it if told by Quicken to do so? Especially since both companies are owned by the same holding company?

I tried to refinance my house and was told that it could be done. They charged my credit card 200 more than I authorized putting my card over the limit and this resulted in higher fees on my card.

The appraiser came in very low due to a foreclosure in the area. When I disputed the appraisal and filled out a value reconsideration form, they promised to send MLS listings for the comps I provided to the VA appraiser, which they did not do resulting to the loan being rejected.

I paid $300 for help and all they did was bring my score down with all the inquiries they have done. Now I cannot even get a loan because of all that. I called and filed a complaint but all they had to say is that they cannot take those inquiry off and they were very nasty to me. I had told them plenty of times not to keep touching my credit which they didn't.

It was a horrible experience. I would not refer them to anyone and I am getting ready to file a complaint with BBB.

Quicken Loans make you pay $500 upfront and then gives you one of their appraisers who then downgrades your property and they get paid and keep the $500.

I would like an attorney to look into the $500 theft from these people. They got less than honest appraisers to downgrade your property and you either pay the mortgage insurance or you lose your $500. Either way you lose. And time is lost in the process; you could have gone to an honest bank and got the refinance. Please contact me Attorney. I would like to join a class action lawsuit.

I used them to close on my house last year. It was very stressful but finally got it done. ** calls me at work last week and tells me of this great program that they are offering for people who closed with them and have excellent credit. I told him I wasn't really keen on going through that again. Even though we closed, I felt misled at the time.

He swears to me that this is merely a paper shuffle as they have all of the documents from last time. He tells me he can knock 1% off of my interest rate and four years off the loan and raise my note by only $30.00. Dumb me, I believed him. They get my $500.00 and now they want all of this additional paperwork that they did not even want last time. I told them to take a hike. I'd rather lose the $500.00. My only consolation is that I have stopped two other people from using them already and will do my best to let others know that Quicken Loans is a shady operation.

Megan said my partner and I could get a VA loan and I just had to get my score to 640. I spent six weeks getting my score up. Then, she said that since I was still legally married to my wife, I would have to be legally separated from her in my state to have her mortgage taken off my DTI. My ex-wife and I spent over $1,300.00 going through the legal process of separate support and I quitclaimed the house to her.

I asked Megan to give all the documents to the underwriters for approval before proceeding. She said, "All set. Good to go." So we faxed all the paperwork and everything is fine. After two days, Megan said, "Oh, we just found out three months ago that the VA changed and non-married couples can't get a mortgage." I said, "OK. Let's do an FHA then." She said, "Great. Let's do it."

Everything was great but when the appraiser came out that afternoon, my loan got suspended and Megan stopped communicating with me. She responded to my emails saying it's in review. Every day, that's all I got. After a week, my appraisal came in high enough with no issues other than some peeling paint that needs to be fixed. I contacted Megan and asked where we stand. "It's being reviewed," she said. Now, I know that they were hoping for the appraisal to come in low so they could deny based on that. Well, it didn't.

So, another week went by while they try to cover their **. Because the bottom line is, Megan outright lied to me! She is a licensed mortgage banker in my state but she didn't know the state laws. And because I was still married, even with the legal process I went through, they still had to include the other mortgage in my DTI.

I have so many emails documenting all the lies that Megan told me. I am asking Quicken to reimburse me for the money I spent to go through a legal process Megan asked me to do. They said that I have to tell them if my new mortgage company closes or not before they will consider my reimbursement! What a crook! What the ** does it matter if I close with another company?

Megan lied to me, led me on and promised things she knew up front she could not deliver. Her license in my state should be revoked and I am filing a complaint with my state board to have that done. Quicken should pay me back for the money I spent based on their lies. There should also be a class action lawsuit against them for being predators and for demanding $400.00 up front as a "good faith" deposit. Good faith goes both ways!

Well, same thing happened to me as everyone else. One my company's website rate these guys as great. Well, they are not. My house, when we bought it, appraised for 165,000; and now as we wanted to refinance we, were told our house appraises for 124,000. It seems like Quicken Loans is really good at screwing people over!

My fiance and I were pre-approved for a conventional 30-year fixed mortgage through Quickenloans. We paid them the $500 "deposit agreement" on time and through all the appropriate channels.

After providing Eric **, our banker, with all of our bank statements, W2s from 2009 and 2010, tax returns from 2009 and 2010, student loan and debt documentation, pay stubs for the previous 60 days, phone numbers and contact information for proof of employment, and proof of all down payment and closing cost money, Eric sent our file to the underwriters. We called every other day for two weeks asking how our contract looked, asking if we needed to provide any other documentation. Each and every time, we were told that our contract was fine and nothing further was needed from us.

Then, we got this voice mail: "Hi, this is Eric from Quicken. I just wanted to let you know your loan application has been denied. Call if you want to see if we can salvage this." Meanwhile, our home appraisal was done, our inspection was done, everything required to go to closing was completed--except for financing.

So we called them back. Apparently, we never actually qualified for the 30-year conventional loan. I complained to the costumer service department, Peter **, and said that it was unacceptable that we were so close to closing and then we were denied based on information that they "missed". I was told that the only reason "people like me" were denied is because "we misrepresent ourselves and lie to the mortgage company". We were told that my finance's student loans (even though they're on deferment) made it impossible for us to get a conventional loan. So we were switched over to an FHA loan. Fine.

We spent another week signing all our loan application papers again for the FHA loan. Then it went to the underwriters. And again, we called every other day asking if everything was okay. Again, we were told everything is fine. We were finally approaching closing. Wednesday morning, we called and were told everything is fine. Wednesday afternoon, we got a call saying that we can't close on Friday because I have to be taken off the loan altogether. Apparently, the fact that I work part-time and haven't yet been at my job for a year means I don't qualify for any of their loan options. It didn't matter that the entire down payment was solely in my name or that we were already paying 40% of the listed house price (we only did that to get a better rate, which Eric lied about - paying 40% down does NOT get you a better rate).

By now I was speaking to Andrew **, the regional vice-president. He told me that they could try to get us to closing in 48 hours if my fianc got on the phone and re-applied for the loan in only his name. He was done speaking to me because my name on the loan would only cause my fianc to be rejected. Then I asked if I could still pay the down payment. Andrew said absolutely not, that I would have to "gift" the money to my fianc. At this point we said fine, let's see what Quicken can do, but we started shopping around for other lenders.

Needless to say, we did not make it to closing. They demanded a notarized letter detailing my relationship with my fianc to prove that I was a worthy enough person to gift him money. I asked Andrew why such a letter was needed and he told me it was an FHA requirement. When I asked to see all of these "requirements" in writing, with FHA letterhead, he said he "wasn't allowed to give me that information." When I said that I'd find it on my own and wouldn't give him any letter until I did, he said, "You know, it might not be an FHA guideline, it might just be a Quicken thing." So I asked to see the Quicken guidelines in writing, he said, "What, you don't believe me? You think I'd lie to you?" I said, "If you, the regional vice president, don't know what guidelines you're asking for or what law requires them or even whether or not the guidelines originate from your company, and after all the problems your company has caused for us, the answer is no. I don't believe you." He never did send us that proof.

Now, after we've dropped Quicken and are going through another lender, the other lender is trying to get our ESCRO money transferred to their name. When our other lender contacted Quicken, Quicken said that we owe them $95 for the appraisal. However, the appraisal was supposed to be covered, in full, by the "deposit agreement." And, since they (now three months in) still haven't technically denied us, we still can't get that $500 back.

I called to inquire about refinancing. After 30 minutes on the phone with Matt **, Quicken mortgage banker, I was told that we'd save $290 per month. Twenty-four hours later, we got a call from Quicken saying that we don't qualify for that plan now "because I overlooked the fact that you have a Fannie Mae Mtg with PMI."

This was all discussed during the initial call, no idea how it was overlooked. Closing costs tripled and we decided against the refinancing.

I called Quicken Loans just to find out some information. I don't remember the man's name, but he identified himself as the representative for North Carolina. I just told him I wanted some information, and that my credit wasn't all that good. He told me I could go to Quizzle.com and get a free credit report, no strings attached. I never I applied for a loan, but just two days ago I received a notice for both myself and my wife that our application was been denied.

That was a hard hit on the report that I didn't need. I knew I had some delinquent items, and needed to find out exactly what they were. I have since taken care of them, but with Quicken doing a credit check was not helpful. I tried to check no stars on this company rating, but I got a message I had to select one. NO STARS FOR QUICKEN!

I was contacted by Marcus and told what I needed to do and he could get me the loan for 4.875%. I just needed to cancel all credit cards, up my home and flood insurance, keep faxing (i don't have a fax machine) pay for appraisal . $500.00 good faith charged on credit card.Kept me believing for about 3 months everything looks good ,should be no problem..Oops I live beside a commercial building..Loan "DENIED". Bullcrap. They should tell their stipulations up front. Wish I had checked into the complaint dept.before starting this so-called "QUICKENLOANS"

I inquired into refinancing at a lower interest rate on line. I got a call from Quicken Loans he talked a good talk I thought ok I'll look into it. He said he could get me a 23 year loan at 4.75% checked credit said it was a go. Talked me into giving him $500.00 "good faith". A few days later came back and said it will be 25 year loan at 4.75% and the payment was more. They sent out an appraiser and the appraisal was $35,000 less then it was 1 1/2 years ago when we refinanced. After that it went down hill, they kept asking for more and more documentation and nothing I sent them, bank statements, paycheck stubs, 401K statement was never enough so today I said put a fork in it, I am done.

I never felt very comfortable sending so much personal information to people I don't know. I don't really care they didn't want to do the loan, my mortgage company is Bank of America and they are just fine. I'm not in default I have no reason other than lowering the interest rate to make a change. I just feel like I was taken for a ride and strung along until I told them to drop it. They got $500 out of me. I guess that makes me the idiot because I believed them. I should have read the consumer report before I gave them $500.

They told me my credit score was too low to use my VA benefits 2 years ago when I purchased my home. My score was 639 at the time and I got a rate of 5.50%. Two years later, with a score of 709, I called my guy Bert **. I said I want to refinance and use my benefits. Quicken Loans advertised 4.75% rate at the time and we started the process. I dragged my feet because I knew rates were still headed down. The following month, the advertised rate was 4.375%. I told Bert I wanted the new rate, and he went on the defense. I could tell something was wrong, so I contacted two other companies. I was told I was lied to regarding my VA benefits. The VA has the loosest qualifications out there, primarily because it's a benefit. And I can get rates elsewhere for 3.75% to 4.00%.

I was searching around on the internet for a mortgage company with good rates to refinance my loan. Quicken loan quickly called me several times and I decided to go with them. My credit score was good, job and salary good; I was told it would be a no cost loan. But by the time we got through, I was expected to bring $1700 to the table. That figure kept changing with me disputing the figures. I paid my $400 appraisal fee and shortly after my complaints about the closing costs, there was a week or two of silence.

The mortgage representative who emailed me told me that my loan could not be approved for another year because my mortgage company stated verbally that I had been paying late in 2010; Which my mortgage company denied and asked them to produce it in writing. Now, where was this information before they charged my credit card $400.00 for an appraisal, before they verified any information from my mortgage company? That should have been the first they did. Do not pay Quicken any more for an appraisal. Somehow they will look for anything not to approve your loan after getting your money. What can be done? It seems like a lot of people have the same complaint about giving Quicken $400.00 for an appraisal that you can't use. Who knows if the appraisals are even accurate? I want my money back.

I received an unsolicited mailing from Quicken Loans stating I was pre-approved for a refinance. I called and spoke with David **, President's Banker from Quicken and began the process of application for refinance. I provided my credit card information in order to fund the 'good faith' deposit of $500 which was charged to my account. A day after we began the process of refinancing my condo, an appraiser telephoned me to set up an appointment on the direction of Quicken Loans. I allowed the appraiser into my home 2 days later and the appraisal was completed. Two weeks had passed with back and forth emails between me and Quicken to provide them with additional information regarding my refinance and to obtain increased insurance on my condo (cost of 125.00.) Last evening Mr. ** telephoned to tell me that the loan would not go through due to his discovery of apparent litigation on my condo complex that I was unaware of. He further informed me that I am responsible for the cost of the credit checks and the cost of the home appraisal and it would be subtracted from the refund amount of the deposit I gave Quicken.

My wife and I just closed on a house yesterday using a loan from Quicken Loans. Here is what happened:

1. The amount required at closing was significantly underestimated. Quicken estimated that we would require $9,093.53; we actually required $10,475.69.

2. The amount of our monthly mortgage payment was significantly underestimated. Quicken estimated that we would require $674.02; our actual monthly mortgage payment turned out to be $738.62. This is a devastating blow to our budget and sucked most of the joy out of what should have been a very joyful experience at purchasing our first home.

3. The lateness of the changes in these two amounts was unacceptable. We were informed of the change in closing costs the day before closing. The change in mortgage payment was not known until the actual closing. We had already accepted the terms of our loan based on your estimates, and therefore, given notice to our current landlord before the numbers were changed on us, giving us little recourse.

4. The closing package paperwork came very late. Our closing was scheduled at 1:00 p.m. on Thursday, July 28th. The closing paperwork did not arrive at the bank attorney's office until 2:00 p.m. on that same day. We were not informed of the delay until we had already taken off work and arrived at the closing location. This was obviously an inconvenience and unwelcome delay for the attorneys involved also.

Abusive and fraudulent treatment involving Quicken Loan's handling of home refinance applications:

1. Quick dismissal of our $115,000 appraisal.

2. Spending $6500 to refinance is too much for a 1.01% rate improvement.

3. Agent's arrogant comment about properties only worth these lower amounts.

4. No efforts to show savings (reduced overall interest expenses) of Quicken Loan's program over our current situation.

5. Our distrust of ARMs.

6. ARMs are bad and unstable; Quicken agent's claim that no other programs were available.

7. Arrogant answer about why people lost homes financed with ARMs (out-of-control interest rates).

8. Quicken's hurry-up, "shotgun" tactics.

9. Refinanced loan costs are higher than our refinancing costs three years ago. We are not making progress on our mortgage (Quicken charges is too much for their services).

10. After our initial description of our situation, the agent ignored our "under water" situation, and plowed ahead without concerns for our situation.

11. The agent used wrong names (incomplete and misspelled) on application forms.

12. Sections of e-signed documents were omitted from PDF files we were allowed to download; specifically the section describing four ways that the $400 earnest money deposit could be treated was not in the PDF.

13. The extra explanatory document available online before e-signing was turned off and unavailable after e-signing.

14. After notifying Quicken that we intended not to continue our application, the Quicken agent's email showed "loan has been denied" even without full information and supporting documentation from us. This fraudulent statement possibly allows Quicken to keep our $400 earnest money deposit.

15. We don't have to give you any reasons for ending this application! It is always our right to discontinue any application process before final signing of legal documents.

I was contacted by a Quicken Loan representative about a stream-line, fast track, no hassle refinance. Our first loan, 9 months ago, went very smooth and in a timely manner. This time, my wife have responded to all requests but they keep coming. Nothing has changed whatsoever with our jobs and income. Now he is requesting for my birth certificate as a proof of easement (that does not even exist).

My wife and I feel we have been misled. All for a measly 1/2 pt. with a monthly savings of more than $100.

Quicken Loan's sales department contacted me to restructure prior loan via a lower 4.25% interest rate. As an FHA and repeat customer, M.** assured me approval would be zero-fee and prompt. Having been burnt already in late 2010, I asked ** to review my credit report and assure no red-flags by underwriting. He responded we were A-OK and said a $400 good faith deposit would get us started with expense contributing towards closing costs.

No response/contact except lost faxes/scan requests by another processor that gave me an impression my application was being managed by a software program, not a human loan processor. Dead silence for weeks and I began to become concerned enough to place calls. Finally, a G. **, Presidents Club Recovery banker contacted me to say my loan was "stuck". He then implied a $30 closed out American Eagle account had been reported in error to the three credit bureaus and that I needed to have this taken off my record as it showed up on a second credit pull, causing underwriting fits.

He advised I then remove the dispute I had placed on the credit report and began to turn this whole incident into a matter of credit worthiness rather than Quicken's loss and fumbling of the account. My Experian, TransUnion reports were mailed to me showing no difference in score from the first Quicken assurances of a loan. Eight weeks later, their abuse to my credit and hard inquires *(three times) causing the bureaus to report too many searches were hurting my score. My score dipped and Quicken replied they could not approve a loan they had just refinanced two years prior with significant principle paid down and lower debt--income ration, improved credit.

The whole incident proved Quicken has poor customer service tracking, is employing sales tactics to solicit $400 no matter the credit availability of underwriting, and may damage or impede your credit approval as result of their meddling in your bureau reporting or advising you to make minor disputes/changes in your credit as a smokescreen to simply not having a grasp on your account. They offered some pro-ration of the fees paid and apologized in a letter. Their excuse: "sign of the times....credit approval is a painful and sometimes thankless process." That was after getting my $400.

My impression is that there ought to be a class-action lawsuit filed against Quicken on their solicitation tactics and charges for fees under the guise of a "good faith cost applied to a no-fee/point FHA" program. Quicken is also stating in these phone inquiries that the FHA rebate the government offers to them enables them to leverage money back to the homeowner and eliminate points to the refinance. I have looked and cannot find any such government FHA benefit that would fund Quicken, so their sales tactics claims may be a gross fabrication to solicit your applications.

I want cash out to pay off some credit card bills. I got everything they asked for in a timely manner. I thought we were ready to close but there was a problem because the land has AG exemption on it and they knew that. They said that they cannot do the loan until I remove the exemption. This is not an option here in Texas, when you remove the AG you don't get it back for 5 years. They don't know what the ** they are doing.

It had me so screwed up because I have to kill all the cards so Quicken could pay them off. They need to change their name to ** loans cause we don't have a clue as to what is going on.

In May 2011, I was doing a refinance with Semper. Quicken Loans sent me an email and a paper in the mail to have a good interest rate better than Semper. I was speaking to Jonathan ** about it, at 1800-226-6308 ext. 60545. I wasn't sure if I would go with them but he offered me 3.75% on a refinanced loan, but then he said I had to do an appraisal. I told him that I just had one on May 11, 2011 with Semper Loans. He said to email it to him, and then he called me. Well, he needed a $400 Good Faith Estimate. We thought they had the best deal, and decided to give him the money. He said we would get it back at closing with the extra money for our loan, because we wanted to pay off a smaller loan that we had.

The next day, he started sending me emails, with the loan papers, that we had been accepted. Everything was done online electronically. Then I made a copy for myself. In that week, everything was being done. Papers were being initialed and faxed to them, with all of my personal things such as license copy, social security, income taxes for last two years,check stubs, etc. Then, I got a call from Ruth **, with the same number above but with an extension 17560. She said everything was just about to be finished. They were just waiting for my employer to verify things, and to get something from Semper (that they would handle them). The reason being was because Semper Loans, one of their officers Greg **, kept calling me about going with them.

The following day, Ruth called me again. At this time, it is in June 2011. All was good to go. Now this brings us to June 23, about 9 am Central time, Jonathan ** called me to say that we will be closing on Tuesday or Wednesday of this coming week, which would be June 28 or 29. He said, "I told you it would be at the end of this month, and you will not have to pay anything until September 1, 2011, because that's what Semper was going to give us". The only thing different was the interest rate was 3.75%, compared to Semper's 4%, and that Quicken Loans would have less of a closing cost than Semper's. I began to get excited that this process was over, and I would receive my $400 plus $10,000 cash to pay off that other loan I have. Oh, and he told me that my loan would be less than what was projected. It would be $1,222 per month.

That night, at 9:00 pm, when I was babysitting my grandchildren, Enrique ** calls my home phone. He's calling to tell me that I can't get the FHA loan because I have two other houses on the property. I said, "Yes, this was discussed at the beginning of our loan agreement with Jonathan and Ruth. The appraisal showed that these two houses are paid for, I don't owe anyone for them, and I want to sell them to be moved, because they are above the ground on pillars". He said, "They can't be on an FHA loan, so we are changing it to a conventional loan, and there won't be another mortgage insurance (PMI)". I said "That's good". Then he said, "There needs to be another appraisal completed". I said, "Why?". He said, "Because the two houses aren't on the first one". I said, "No way am I putting those two houses on an appraisal when they have their own address, my place is worth more than half of what I am asking for anyway. That should be more than enough". He said, "Well we can't give you the loan then".

So, I got very upset and asked him to give me back my $400, and we can call this quits. He said he would have to talk to client relations about that. I said to get them on the line now. I said, "Why are you calling me so late if you can't get them on the line?". He said they will have to call me tomorrow morning. Well, this Quicken Loans I have been talking too is based in Arizona. So he asked me what time to call. I said, "Between 9am or 10am tomorrow". He said "What time is that for me?". I told him to figure it out if he knew his time zones. I also told him that I didn't appreciate him calling me that late at night.

The next day, Thursday, Jasmine ** calls me, and begins to tell me basically the same thing. But she says that we need to have another appraisal and I said that I am not paying for another appraisal because the first one has the right information, it is without the two houses and that's the way I want it. She said the two houses need to be on it for the FHA loan. I said they don't need to be on the conventional loan. Then she said they would check into it. I said that "It stands as is. Give me back my $400 Good Faith Estimate because they said that all was good, the loan was approved and everything was a go". This was two days before, and they said that a week before as well, by Ruth and Jonathan. Today is June 25, 2011. Jonathan hasn't returned any of my calls since Thursday, no word from Ruth, nothing from Enrique, but Jasmine calls me to tell me that the loan will not be done because I refused to do another appraisal and put the two houses on it. So,I said "That's fine, just send my $400 back". She said it will take at least until Tuesday or Wednesday for the authorities to review it and a decision will be made. I told them I will contact my lawyer, tell everyone I know, and also I will post it on Facebook about what kind of company they are.

I want my money back soon. She was yelling at me, and I was raising my voice too. She told me to stop yelling at her, and I said she was doing it so I was going to do it as well. I want my money back. I said, "You all had to have it right then and there, so I want it back". She said, "If you get something back, it won't be $400 because I have to pay a fee first and may get the remainder, maybe, back. It all depends on what the higher ups have to say". Again I said that they better give me my money back because I'm not the one who backed out of the Good Faith, that they are, because they are greedy and want more with the two other houses. Then I hung up on her.

On Friday, I called the appraiser's office, but he couldn't speak to me because he was busy. However, his secretary or associate said he did get a call from them, and was told not to speak to me. She did say that he was asked by Quicken Loans about the appraisal, and the two houses not being on it. The appraiser told them that the two houses did not have to be on there because they weren't part of my home address. They had their own address, and that the appraisal of my house was more than enough for the loan. I told Jasmine that I would make their name "**" by the time I finish with them. I am sincerely upset!

Do NOT Call, answer e-mail or paper ads!

we have been switched to four different "Experts" all with nifty titles like "Loan Advisor", "Manager" "Supervisor", etc etc ...

None of them seem to have copies of any paperwork from the other, and everything has to be re-copied & re-sent over and over.

This will be our 5th home purchase in 40 years and the worst experience we have EVER been through with a Lender ...... I wonder how much $$$ Quicken Loans had to pay to J.D. Power to get that #1 rating???

What a Joke!

They charged $400 to my credit card before I was sure I wanted to go through with the loan-the appraiser they picked wanted me to tear down my barn,& I don't want to & can't afford it;they also made me pay for $8.40 in faxes.I called the credit card co. & put a dispute purchase on the $400,but Quicken hasn't refunded it.I saw on-line that there were hundreds of other complaints on this company.

I wish I'd known to check them out first,but thought they were a reputable company.I just want my money back-otherwise I'll have to get an attorney & maybe file chapter 7 on my 2 credit cards. All I wanted to do was re-finance my house at a lower rate & pay off a maxed-out credit card.

In July 2009, my wife and I purchased a home with cash and money used from a $150K equity line of credit that we had with Wells Fargo. We then took a second mortgage out on the home with Quicken Loans to replenish our cash and pay down the equity line of credit. Despite instructing the loan agent on several occasions not to pay off the equity line of credit and only to pay it down, Quicken mistakenly payed off the equity line of credit instead of instructing Wells Fargo to pay it down so Wells Fargo closed out the line of credit. Additionally, we just learned today, 04/13/11, that Quicken Loans used the wrong purchase price in the paperwork to the escrow account as the basis to impound our taxes on the home.

Before I describe my experience with Quicken, please note that I am a marathoner. I am physically and mentally equipped to survive tremendous pain. Running 26.2 miles in 100+ heat is easy compared to working with Quicken. That being said, I am a highly educated, executive-level female, earning 5x more than average household income in my area. I feel Quicken sexually discriminated against me because of my gender. When I began working with Quicken in November 2010, I had just separated from my husband. In the divorce, I agreed to take over the mortgage and remove his name from the house deed by completing a refinance by end of February 2011.

I had no liens on the house, I historically made payments on time with current lender for the past 4 years, I have spotless credit, and I was bringing 20% down payment to the table. I began the refinance process in November 2010 and was supposed to finish by February 2011, but Quicken couldn't complete until April 2011. Because of Quicken's slow response rate, inability to answer my questions, and bouncing me around from representative to representative, I incurred $7,000 to close and $4,000 in additional external legal fees.

I understand the mortgage market is shaky in the US, but Quicken's business practices are predatory. Here is what I learned in my experience with Quicken:

1. If you are a single female with spotless 780+ credit with income in upper 5% range, have a spotless criminal record, with a Masters degree, and have never missed a payment on anything in your entire life, they will tell you that the reason they are charging you so many fees is because you are not their ideal customer profile. If you would like to get a loan from Quicken, please make sure you are male, or they will hit you with fees and their legal team will come up with reasons you cannot qualify for a better interest rate.

2. You will pay more than they promise you. The first person I spoke with guaranteed "no ifs, ands, or butts," that I would pay no more than $2500 for closing costs. Six months later, when I was desperate to close, closing costs soared to $7000, and since the person who promised $2500 was no longer a Quicken representative, my new representative said Quicken could not honor his guarantee. I would have gone to another lender, but I had already paid an additional $4,000 and $2,000 in appraisals in legal fees to get to that point, and was legally obligated to close by a specific date. Starting the process over with another lender was not something I know I wouldn't live through.

3. You will speak to 1000 different Quicken representatives. There is no single point-of-contact for the customer, which means you have to answer questions to 1000 different people. One person negotiates the rate, another tells you what rate you've acquired, another requests your W-2, another requests your deposit, another processes your deposit, another calls you when they decide to change your locked rate, another explains why it's your fault that Quicken raised your rate, see what I'm saying?

4. You will never be able to reach them when you have a question. As it was my first time to purchase a house, I had a lot of questions on how the process would work. They did not return my calls, the representatives were not available to discuss, and when they did return my emails, the answers did not make sense. When I followed up with secondary questions, they never responded. This took place regardless of the complication of the question. For example, "Why are you charging me an extra $2000 from what Quicken originally promised?"

5. You will never receive the information you need, or are legally obligated to have access. Because Quicken did not fill out my paperwork or answer my questions in a timely matter (i.e. I had to wait 3 weeks to hear what my interest rate was), my locked rate expired. When I called them to discuss, they told me, everything is done on our end, it's all up to you! Oh, but our underwriters and lawyers determined you have to pay $500 to have the privilege to extend your loan terms with Quicken. I reminded them they forgot to send me the updated loan documents, the HUD-1, and other important information.

They referred me to their website (**) in order to download the basic loan documents, however, when I downloaded the documents, they crashed my computer. I called Quicken and requested they send them to me in a different format, and their representative promised to email me the documents. I never received them. Until closing, Quicken had not provided me information regarding what interest rate they had given me, what the terms were, what the costs were, or any other critical information that a mortgage customer should be able to see. They called me on the phone and wanted to recap it with me, but because I was driving, I requested they email it to me. They never did. Is it wrong, as a customer, to request this information in writing? I don't think so.

6. You will only hear from them when they have a question for you. When Jeremy (my Quicken Mortgage banker) needed something from me, he engaged the entire Quicken team to call me every minute of every day, both my office and cell phone. Upon receiving the calls, I would ask the individuals (Linda, Tikilla, Jason, Sarah, etc) to send me updated loan documents. Each person referred me back to Jeremy and said he was the only person who could do so. I explained that I had called Jeremy several times with no returned phone call, and they said that was all they could do. If I didn't like it, they told me they could send my question to their underwriters, which would delay closing an additional 2 months.

7. When they guarantee to close within 2 months, they mean 6 months. I started In November of 2010. Their legal team reviewed me once and requested a modification on my property settlement. I paid my lawyer to adjust as necessary, and sent it back to Quicken. Their legal team decided I needed more changes, so I had to pay my lawyer a second, third, and fourth time to adjust the property settlement. After 4 reviews, Quicken's legal team approved. As a customer, I do not understand why Quicken could not provide all required revisions in one review, instead of four. I ended up paying $4000 in legal fees in order to make Quicken's very large legal team happy.

8. They will make you become a victim, and take advantage of you. On a particular Friday, Quicken finally promised to close my re-finance the following Monday morning. At 10 am on that Monday, they called to say they needed 3 hours to process information, so they couldn't do it. They let me know if I wanted to close, I could pay an additional $500. As a customer, why did they promise to close on Monday, not prepare, and then tell me I had to pay more to close?

9. In addition to bouncing you from representative to representative and never answering your question, the notary they choose does not care about your questions or schedule either. My closing was scheduled at 9 am on 4/8/11. At 9:15 am, I called the notary, "Hi, I'm scheduled to close with you at 9am. Its 9:15, are you on your way?" Notary, "Yeah I drove out there and tried to find the place but couldn't, so went home." "You went home? Why didn't you call me, you had my mobile number." Notary, "Because I was busy." I gave her correct directions, and then asked, "Will you be busy at 10am? I have been trying to close for 6 months now, and it is important I close this morning. I have a critical medical appointment I cannot miss at 11:30 am today." "Yes, I'll see you at 10 am." At 10:10 am, I called her mobile. No answer. At 10:20 am, I called her mobile. No answer. I left a message that I had a critical medical appointment at 11:30 and need to close ASAP. Please call me. At 10:50 am, she arrives at the location. I said, "Hi, we were supposed to meet at 9, but then you said 10 am. It is now 10:50. I have a medical appointment. I need to close in five minutes, because I was in a car accident yesterday and think my neck is broken." Notary, "Well, that would be a record." It takes an hour.

I was late this morning because I was in a car accident three weeks ago and my insurance is not being helpful. Because Quicken was so slow and unresponsive, it was four months later than I was legally obligated to close on the house if I chose to go to my critical medical appointment and not close on the house, and face additional legal fees. I decided to suck up the tremendous pain shooting through my neck and back, and sat through the next hour in order to close on the house.

10. Apparently a divorce is something Quicken never runs into so their team is not equipped with the ability to handle it. Don't worry though, if you are sane enough to stay with them through their incompetence, they will charge you extra and explain why it is your fault they have to do so. For example, in my property settlement, there was a phrase that said, "Wife will be responsible for selling the house." They translated that to, "Wife will sell the house ASAP." Quicken informed me that they would not give me a loan because that one phrase indicated I was intending to sell the house in less than a year. I said that was not the plan and offered to sign a legal document stating it wasn't, however they insisted I modify the property settlement. Because the property settlement had already been submitted, I had to pay additional fees to revise and resubmit the property settlement. Plus it delayed the court date for divorce.

After sending Quicken the updated property settlement, they found yet another "issue." They decided because at the time of selling the house, I had to pay my ex-spouse a defined amount of cash, it was a lien, and therefore they could not provide me a loan. However if I would just draft a subordination agreement and have ex-spouse sign and return it, well, then they would reconsider. So I did it. When they got the subordination agreement, they determined that now my loan-to-equity ration had changed not in my favor, and the only way they could give me a loan is to go FHA. Oh, and now you have to pay an additional deposit for a second appraisal, and here are the extra FHA fees. But, Quicken, you told me upfront it would only be $2500."

They promised closing costs of $2500. Closing costs were $7000 and I paid $5000 to lawyers. That is $9500 more than they guaranteed when I began the closing process.

Don't call them. They will hound and really entice you to go with them like they did to me. They begged me, pretty much, to drop another lender. I called Quicken Loans to get a better rate. I said I was already with another loan company and ready to close, but he offered me an attractive fee and rate. It really enticed me, said they were able to close in 2 weeks. After going over everything, papers, etc. Quicken Loans said I was approved.

I said that I wanted to make sure before I dropped my other lender so that this doesn't go south. Everything was fine, pre-approved, etc. Then time about time it was "iffy". Then the fees doubled, as more and more was changing (regarding the offer). The more and more he talked about what a wonderful company Quicken Loans is and that they are A+ rated with the BBB and JD Powers. He did that to throw me off knowing that I was starting to doubt them. Then the bomb dropped just before closing, "you're not approved", Get Lost!

I begged and their response was that we can do "nothing". They even had me take out a HW policy and I didn't even close yet, now I have a home owner's policy and no home. Stay away from Quicken Loans. They bait you in and then completely wreck your work and break your dreams! Also they charge fees upfront. Wonder if I'll get my $400.00+tons of cost back?

He said I was approved for a home refinance and needed $400 for appraisal. I paid with credit card. Later, he said we weren't approved. He tricked me. I wasted a month and effort when he could have said no in the beginning. If I was able, I would sue .

My wife and I were looking to refinance our house. We have a 30 year note with 6.75 percent interest, so we thought a 15 year note at 3.875 percent would be nice. Well, several companies contacted us, one being Quicken Loans. We read many complaints here about them, but I thought that maybe they were just from disgruntled customers that didn't know any better. Wow, was I wrong! Mr. ** called us several times, changing the numbers just about every time he made an offer.

I told him I didn't want to do business with a company that acted that way, and he said he would put numbers in writing. So, he did, and the numbers were very appealing. Later, I told him my fears of a poor appraisal because of the down housing market, and that I didn't wanna pay and get nothing out of it. He said in an email "if the appraisal does not turn out fine, I will return your deposit". He also said "you have that in writing" and "I will earn your trust". Well, stupidly, we went against better judgment and started the process, and put up the $400 deposit. We did all of the paperwork, but unfortunately the appraisal was about $20,000 less than our tax appraisal from last year!

So, we go from having to bring basically nothing to closing to having to bring $17,000 to closing, which is something we are not prepared to do. I called to tell them we just wanted our deposit back because Mr. ** had promised us the deposit returned if the appraisal did not come back "fine." I was told he was away for the weekend (Fri, Sat and Sun). Finally, he calls back today and said the email didn't matter cause we signed other documents and that my money would not be refunded. I should have listened to all these complaints!

Please be aware that this is a shady company that will promise you things to get your business then goes back on their promises! Mr. ** acted in a very irresponsible manner, and we will be disputing the charges and contacting his superiors. It is doubtful that the company will take action, so I'm afraid this all might end up in court.

I had offer from several banks to refinance from two other banks at a very good rate. Quicken Loans started chasing me and offered me a great rate of 3.99% with cash out and subordination of my LOC. On 11/23/2010, we started the process. They ran my credit report. They said that everything was good. Soon after I received the loan approval and rate locking agreement, they charged me $500.00. A month after, they sent me a conditional letter stating that I had 3 disputes in my credit that needed explanation. I provided the explanation, since those accounts were paid and closed since 2005, 2002, and 2009. I closed the dispute.

Then, they came back and told me that the appraisal came back lower than the original estimated value. They said that they would have to restructure the loan at a rate of 4.12% and charge me a higher price than what was promised. In addition, they started running multiple credit inquiries, lowering my score by 22 points. On February 10, 2011, they sent me another Truth and Lending letter for a loan that included the LOC that I have with BAC. I wanted to subordinate this and not include in their loan. I told them that I did not want that loan, and that I wanted my $500.00 back, well for them to remove all the hard inquiry they did against my credit. They refused and I have to start a dispute with my CC company.

I was looking for refinancing options and called Quicken Loan. The person I talked told me that I need to talk to someone who can repair my credit score. He did not listen to me and put on the other phone immediately with Ben. He was so pushy and aggressive that I told him I need to think about it. He just started to shout at me and asked me to give him $299 immediately. He told me that he will give my money back, that it is just a deposit so he can check my credit. I was not thinking clearly and gave him my card number.

He didn't do anything, then brought up my credit info and told me after that he put me in a program with couple of weeks to repair my credit. I told him I did not want to do it, I did not want to refinance with them and would like to have my money back. He kept sending emails to me that I am not getting my money back. I was asking for his supervisor's phone and he just sent me emails that, "I will not give your money back". I do not know what to do. How can I get my money back? I do not want their service. Anything I can do?

I wish I had read all these complaints before I dealt with Quicken Loans.

My husband and I started dealing with Quicken Loans beginning of 2010. The person we were dealing with was Mr. Alan **. At first, I was very happy I was dealing with such a nice, polite, and ready to help person and company. I was so wrong. We paid a nonrefundable fee of $500 to start all the paperwork. After weeks of working together, we got denied because Quicken Loans didn't offer renovation loans. We believed that and moved forward.

Due to the fact that we thought we would be helped by these people, we started looking for homes again. We found a house in great condition. We started the procedure again by paying $400 to start everything again. After fake promises and nice words, time was going by and we were not getting results. We were so sure that we were going to get approved for this loan. One day we got a phone call, and surprisingly we got denied, again! Mr. ** pre-approved us first and he said that we had a great chance to get this loan. And after all this time and all the work we put, we got denied again. If this person told me at first when I asked him if I had a chance that I would get denied, I was not going to start this again. When Mr. ** called me, he said that my loan was suspended two weeks ago. During these two weeks, he kept saying to us that nothing scary was going on and that he was trying to help make the thing move. Still, I had no idea I was being denied. Lately, we were calling Mr. **. He was constantly saying that he was busy with a client and that he would call us back. My understanding is that Mr. ** was getting out of the office to have a conversation with us.

The worst is that I have to move out of my apartment in the end of January. Everything was ready for us to do the closing and get to the new house. I truly don't understand how people get pre-approved and they get involved with attorney and real estates. And in the end, they still don't get anything. I believe Quicken Loans is a big scam that gives people fake hope and takes their money. And I am not even mentioning the stress they have made our family go through. Please everyone, deal with honest people. I assure you that you are not going to find these people at Quicken Loans. Meet with someone in person that is ready to really help and give you a straight answer without trying to steal your money.

I wish I had read more about Quicken Loans before I agreed to use them (and giving them a 'good faith' down payment). Reports of Bait and Switch are everywhere but as many others have stated, the loan officers were very aggressive and did not allow time for reviewing all of the paperwork much less research.

Their staff did not demonstrate expertise in mortgage loans. It took so long for them to figure out the information needed for the loan (statements, etc.). Our 'locked' rate expired yet they assured me that 'it's no problem'. When I inquired if the rate had changed... guess what- the day they were closing documents available for review the rate had switched to something much higher.

For over two months they used my valuable time (probably about 20 hours!) getting 'updated' documents and making phone calls, trips to the bank for papers, and on the phone with them trying to get the loan moving. All the while I thought I was getting the rate I wanted and agreed to - they never mentioned that the rate was no longer available. At the end of it all, it took so long that they caused me to completely miss out on a decent loan rate I could have gotten with another company. Shame on Quicken Loans, they are supposed to be there to guide me through the process and watch that my rate doesn't expire.

Quicken Loans. Run! Run! Run!

More like: Quick and Steal Your Money.

Kept losing our documents we faxed over (every other page!! How can that be), would not call us back, asked for our $400 good faith deposit back and got the run around, our APR went from 4.5% to 5.435% from October to December. The scheduled payments for a 30 year loan would no longer be a fixed amount. We were never told this. I had to ask for documentation and Quicken Loans sure did try to prevent us from getting it. Scam. Run! We have not seen a dime back.

I searched on-line to see if I could re-finance one mortgage I have with a high interest rate (a HELOC). I was contacted by several lenders, but over the phone QuickenLoans sounded the best. But, of course, I wanted to see the terms in writing. This is where you have to be careful! They'll send you an e-mail with about nine attachments. Thinking I was just opening them to print them out and read them, I inadvertently "e-signed" them. It's very easy; it only took me a couple of minutes. Well, I read the documents overnight, and immediately saw that what I heard, and what was in writing were two different things, especially concerning closing costs and the interest rate. The very next morning, I e-mailed Robert C. at Quicken and told him to hold off on charging my credit card $500.

This I was told was for an appraisal, but which he now called a "good faith deposit". He became very insistent that I move ahead or I would loose my $500 unless I got the loan through them. Beside the true loan terms being unacceptable, I also felt I was being coerced. He and other Quicken employees said that by eSigning, I had agreed to their terms. I immediately e-mailed saying that, if I did have an agreement with them, which I disbelieved, I thereby abrogated it. I also disputed the charge with my credit card company, but Quicken countered with the eSigned "Deposit Agreement", which they contend is legally binding.

Thanks.

My refinancing loan was approved, I was told not to pay my current mortgage for the month, as we would close in a few days, the loan they actually closed. I signed all documentations, and everything seemed to be fine. 10 days later, Quicken informed me the loan closing was not executed as a properly, legal signed power of attorney by my spouse was not done in Quicken Loans' format, and did not comply to their rules. My spouse was overseas at the time of closing, and we submitted a properly notarized power of attorney with the documentation. We did the same exact thing years earlier, when I was overseas, and there was no problem with that mortgage company. We obviously missed a mortgage payment. This ruined my credit score. My advice to everybody, stay away from these incompetent crooks.

Beware of Quicken Loans, they cheated us out of $500. They called and pursued me for months to refinance a home loan that I already had with them, and even though they had approved us for a loan and gave us a loan a year earlier. They denied the loan saying that the house was not capable of getting a loan due to "modifications" to the house made in 1960, one year after the house was built changing what was on the plans apparently called a "basement" that was built with exterior doors, sliding glass door and huge windows to a "bedroom" .

Unbelievable, since it suited their purposes to loan me the money a year ago for a house that had no problems when they wanted my initial loan. Now that they had it, they made up a bogus reason to keep my $500 deposit which they have assured me that I had to give them and would get back before I signed anything. For each time they steal somebody's $500 deposit, they are making millions. Stay away from them!

We contacted Quicken Loans regarding refinancing our home. We spoke with Ted **. He was very friendly with us. He told us we would qualify easily. He told us he needed a credit card number so he could charge $400.00 if we did the refinance. Two days later, we emailed him, telling him that we had changed our minds about going through the process with Quicken. We began the process again with a local bank that offered us the same interest rate, plus a better deal all the way around. We notified Ted of this. At this point he began telling my husband that we were making a big mistake and that we would regret not working with him. At that point Ted should have, by law, notified the VA that we had changed lenders so the case could be transferred. He did not do this. He charged my credit card $400.00 for nothing.

Our new lender made several calls, emails to him to get the case transferred, no return calls. I contacted my credit card company and I am in a dispute/investigation on the charges. Then last night, Ted's supervisor's supervisor called us to see what was going on. I explained it all to him. He said he needed to talk to Ted. He called back, saying that it had all been a "miscommunication" and he apologized. He hoped that this experience hadn't left a "bad taste in our mouths" and that we would consider using Quicken in the future. Fat chance. These people working for Quicken are fast talkers. I do not believe they have much experience. They just want people to work with them regardless of the consequences to the clients.

The next day I received all the necessary application paperwork by e-mail. He said that they needed to be signed and fax back to him ASAP. I explained to him I didn't have a printer or a fax, could I just mail them back to him. He said absolutely not, it would take too long to lock in the interest rate and I could lose the lower rate. So, I went to FEDEX Office and paid for computer time to pull up all the paperwork and get it all printed out.

Then, I had to pay to fax 30+ pages at $1.49 per page. I noticed on the paperwork he had my husband's middle initial incorrect, which I had told him about before he e-mailed them, I corrected his initials, and I initialed the changes acknowledging that I made them.

He e-mailed not called, and said that the paperwork had to be re-done because of the changes I had made, and the IRS would not accept them. I told him, I have numerous family members and friends that work for IRS and I know without a doubt that was not true, he stated that he does this everyday and he knows differently and I needed to redo them.

After I again paid for computer time and fax and resent them, he told me I was right, he didn't need them, and I was unable to get them re-done for 3 days, he didn't e-mail or call in that 3 days to let me know I didn't need to re-do them! It cost me over $60.00 to print and fax this paperwork. I talked to him about my home equity line of credit with a balance of around $5,000.00, and asked him if I needed to pay that off, because I do not want it included in my re-fi. He asked me why I wouldn't want to include it. I said because it will make my payment higher than necessary, and increase my payoff. I told him that I could borrow the money to pay it off, until after the loan closed.

He said, don't pay it off, it will only increase your payment by $35.00. I said, that can't be right, isn't it like a $100.00 per month per $1,000.00, he said oh no it doesn't work that way anymore. I said, well ok that gives me some breathing room. I am then notified by Sidney that we were approved and locked in on the interest. He said that he would now need a $500.00 Good Faith Deposit (GFD) in order to move forward with the loan. Not at anytime was I told that this was a non-refundable appraisal fee. I asked him if I would get the GFD back, he said it's a GFD, and I would definitely get it back at closing, I asked is it going to be put towards closing of the loan, or will I personally get the money back.

He stated that I would get a check made out to me at closing. So I agreed to the deposit, again never was I told that it was a non-refundable appraisal fee, at this point the appraisal had not yet been mentioned. Looking back, I know should have known better, this is the 3rd home I've bought.

Several days later, I had some concerns and called Sydney to ask some questions. He informed me at that time, that he saw no problems with the loan; he was a little concerned with my debt/income ratio. I reiterated, I could arrange to pay my equity line off, which other than house, motorcycle and car is the only debt I have, no credit cards, no revolving accounts. He again stated it wasn't necessary, and that an appraiser would be coming out. So, believing my loan was approved, and my equity line would be paid off, I spent money on things I had desperately needed and had been putting off. My bad, I know better than to spend money I don't have in my hands!

I asked him, what he thought the general numbers would be and he stated he didn't know because he had no idea what to do with the other garage! Two days later, I get a phone call from Sydney and he stated coldly and extremely uncaring, we have no loan my appraisal came in too low.

I said that is ridiculous, that's not possible. He then became rude and condescending and angrily I told him I want my $500.00 back. He said that it was a non-refundable appraisal fee and I would not get it back. I told him that he never told me it was a non-refundable appraisal fee I would have not agreed to that, knowing he was showing concerns with my debt/income ratio, and I was shopping at that point in the process and would not have agreed to a non-refundable fee of any kind.

I was pretty angry at this point, between them stealing $500.00 from and Quicken Loans, devaluing my home well over $30,000.00, (in a year's time. That is when my bank did an appraisal for the equity line of credit.) He blandly stated, that he would see what he could do and call me back. Which of course, he never did. I then contacted their "client relations" department, and first spoke to Lisa, who after getting in an argument with her, informed me that she could not help me, and she didn't believe I was lied too. She said she would refer me to another "client relations agent". I then speak to, Jennifer, I believe her name was. I just wanted my $500.00 back.

She was immediately on the defensive and she not so nicely informs me that I don't know what I'm talking about, their appraiser is licensed and bonded, and he is a professional. I said I don't care he's a freaking idiot, the last thing he said to me is I have no clue what to do with that garage, and never mentioned up grades or the other amenities. She then informed me, that because no one in my neighborhood or general area has the extra amenities that I have on my property or home improvements, I am over built and they can only appraise my home based on what my neighbor's home appraises for. What?!? Now I'm really upset because that is just the dumbest thing I've heard yet! I have more and better it doesn't matter because they can't appraise higher than my neighbors?

I do live in a very nice and quiet mid level income neighborhood. She said, you don't get dollar for dollar credit for your amenities, and improvements on your home do not raise the value of your home! I know I've never heard that line of bull ever in my life, now, she's really out done herself, and this is the most ridiculous thing I've ever heard! I tried to explain to her; I never mentioned dollar for dollar, I'm not an **. That I really need that money, that due to a near death medical crisis, my son is unable at this time help his wife provide for their family, and that money was ear marked to give to them for the kids' Christmas, apparently as upset as I was, this did not affect her in any way, there was absolutely no caring or concern what so ever, from there the conversation just went from bad to worse.

I admit I was angry, but she was just plain nasty and trying very hard to be intimidating, I don't intimidate easily. At this point, I mentioned this page and all of the unhappy and ripped off clients posting complaints, her response was very nonchalant, they are a very small portion of the people we deal with it's not an issue, and just basically blew it off. So, the 36 pages of us that have posted our complaints do not matter to Quicken Loans and are just mad because we didn't get our loans and that was our fault and nothing to do with them.

We are no more than pesky little flies she brushed off. After I calmed down, I decided to sit down and write an e-mail asking for a refund, based on only the facts of the situation, no emotions involved. She called me back, and was oh so nice, she goes on about Quicken is the #1 lender in the nation, they demand high standards of all their mortgage brokers, blah, blah, blah, and that kind of deception is not tolerated by Quicken Loans.

She said that she would read the e-mails, listen to the recordings and make a decision and get back with me. I knew, between the recordings and e-mails, every word I had spoken would be verified and validated. But, unfortunately, I also knew from my dealings with them, that I could not and would not expect any honesty from them and I would never see my refund. Guess what, I was right. She has never gotten back with me, and I received a $93.00 refund!! Today, Dec 1, 2 weeks later, I received a letter from Sydney thanking me for my business and how sorry he was that my loan didn't go through, and he hopes I will keep him in mind for a refi when my situation improves!! I choose not to use the actual figures for my home and appraisals, BUT, explain to me someone please, why, a supposedly approved loan for $185,000. is not enough to refi a $140,000. Mortgage and include a $5,000. Equity line, which I didn't want included in the first place? In the denial notice I received it states, which I was denied only because of the "low appraisal value" of my home.

I have bought and sold 3 homes, and never have I been denied or treated so badly. I know, with no doubt at all, that had I used a different company I would have closed with no problem. I did contact several other mortgage companies the day Sydney denied my loan, and I was approved, they said my debt/income was no problem what so ever, and even if their appraisal was correct, it was high enough to refi without an issue. I just cannot afford another appraisal fee this close to Christmas with 7 grandchildren to buy for and the extra money I promised to my son and daughter in law. Not to mention, how I am going to get out of the hole I dug by making the purchases I made believing this loan was a done deal.

My husband, is the most wonderful man ever, he never complains about not having good warm work clothes for winter when he works in an extremely cold profession, I was so excited to be able to go and buy him some warm outdoor work clothes, so he would be more comfortable at work and not get sick so much in the winter time, that was several hundred dollars I couldn't afford and the smallest dollar amt of the purchases made. I have to say, I don't regret that purchase he deserves that and much, much more. It's just put us in a bad position financially and I'm scared not knowing how we are going to pull out of this. I do put partial responsibility on me, I know better than to spend money I don't have in my hands. I trusted the Quicken name and believed what I had been told.

Quicken Loans has completely devastated Christmas, for 3 little grandkids that won't have a Christmas unless I can somehow come up with the money I promised. I am now in a financial hole that I haven't been in 10 years or more! In my opinion they are no more than lying scum scam artists! They neither have nor rights at all to call themselves professionals in the mortgage field. Liars, cons, thieves, that's

Wow! Color me stupid for not reading all these complaints before I started dealing with Quicken Loans. They were very quick with responding to my initial inquiry and subsequently the deposit request. Same story, I paid them the $500 deposit that we did not have and jumped onto their merry-go-round of changed dollar amounts. The loan origination and closing costs went from $5,000 to over $15,000. And to top that off, they claimed that they needed another appraisal. That's when I decided to bail off the ride.

It really is sad to have gone through this. I feel like I have lost valuable time, money, and mostly faith in the entire process. Refinancing can be vital to hold onto a house, pay off other department, and lower monthly payments to make it through these difficult times. Without this type of assistance, many of us may have no other recourse other than bankruptcy and possibly losing the house. And to think that a company like Quicken Loans would be preying on people like that and profiting from that makes me very angry.

On 10/20/2010, I completed an online form from Lower My Bills to check into refinancing my home. Almost immediately, I received both e-mails and phone calls from several companies, to include Quicken Loans (QL). After talking to the representative from QL, Ian ****, I completed an online application. I was not aware there would be any charges. Later, by phone, I authorized Mr. **** to charge my credit card $400 for an appraisal.

Within 24 hours and after talking to other companies' representatives, who offered me lower rates (4.25% versus 4.385%), I contacted Mr. **** by phone and by e-mail to tell him to stop the process, not to order an appraisal. Early 10/22, I received a call from a local appraiser wanting to set up an appointment. The appraisal had been ordered by Mr. ****. I told the appraiser I had asked Mr. **** to stop the process, but apparently he didn't listen. I didn't want an appraisal and I didn't get an appraisal.

After hanging up with the appraiser, I tried to call Mr. **** ; there was no answer. I e-mailed Mr. **** and no answer. After several attempts, I contacted Mr. ****s office and spoke to Jason, who said he was Mr. ****'s Team Leader. I explained what had happened to that point. Jason assured me he'd stop the process, but that I'd be charged $500 for the work that had been done.

"What $500? " Jason assured me that Mr. **** had explained the charge and when I refuted that, he told me he'd listen to the recordings of Ian's and my discussions. A little later, Jason called and told me that indeed the $500 charge had been explained and that I would be billed. Of course, I didn't get a chance to hear the recordings. I contacted my credit card company by e-mail and told them to not accept the charge.

They replied telling me I'd have to dispute the charge after it occurred. The charge came in a day later and I disputed it. My account was credited, but only until a day or so ago (11/27) when the charge reappeared. Jason told me someone from Customer Support would be in contact with me to see if we could resolve the issue. Someone, I think his name was Mark, did contact me only to try and convince me to go with QL. Surprisingly, they now could offer me a 4.25% rate, if I paid an extra $1K.

I declined the offer and was told Customer Service would be in contact with me. I've never been contacted again by QL Customer Service. After this experience, I decided to work with a local bank. After providing all kinds of documentation, I found I do not qualify for a refinance. I don't make enough money, per Freddie Mac, to pay for the house I'm living in and currently making payments on. I've now gone to my existing mortgage company and will be seeking a loan modification. I'm not very hopeful. This has been an awful experience. I wonder what would have happened if I'd proceeded with QL. After getting an appraisal, paying fees, etc., how would, when would they tell me I didn't qualify?

Plain and simple, they quoted us a price for our refinance and we signed it, and then, oh the numbers were off by about 9000 dollars and we said, never mind, and didn't sign the second loan application because that is not what we agreed to but sorry, out of luck. So, I feel like they stole 500 dollars out of our pocket.

Oh, we tried countless times to get at least 300 back (minus appraisal and credit score) but no, they said we signed. Yeah, we signed a wrong amount application that they switched on us! Including the interest rate was higher. Run folks! I will never refer to this company except with bad words!

After nine weeks of being jerked around, lied to, promised and reneged on and on, I don't see how this company ever does any business. They are poor managers of sent data and require numerous duplicated faxes, etc. Quicken Loans promised various cash out scenarios, but in the end, I would have to bring cash to refinance my mortgage. I dealt with Doug **, Mark **, Jason and Marshall **. None of them were ever responsible or capable of getting this done! Oh, the appraisal I paid for was bogus, too. I cannot tell you how disgusted I am with Quicken Loans and I am a realtor! I will never suggest anyone using this sham of a company! Avoid them like the plague!

We started the loan process early this year with Nicholas **** of Quicken Loans. We told him upfront that we were in the middle of an addition on our home. He assured us that this would not affect our success in closing a loan. We gave Quicken our $500 deposit which we were told would be refunded if a loan went through. An appraisal was performed and it came out very favorable. Within a few days, we were rejected for the loan due to an unfinished construction on our home.

When we spoke with Nick **** about this, he blatantly lied and told us that we never informed him of the addition going on our house! He also said that our conversations were recorded, that he reviewed them and that nothing was said about the addition. Of course, he never followed up with sending us that tape because he knew he was lying. This company is the worst of the worst. When we complained, a hack from client relations called us but of course, she was not about to do anything but lie also and try to defend their practices.

Run from Quicken Loans! I wish I would have looked at this site before I got involved with them. My wife and I applied for a refi at Quicken Loan. Caitlin *** was friendly and very helpful at first but we started getting annoyed when she kept calling back increasing the loan interest rate and closing costs. We agreed to go ahead with a good faith deposit of $400 on the basis of the initial loan offer. After we put up the $400, those amounts increased again and again. Classic bait and switch.

We were already obligated because she had scheduled the appraisal and had our money. Later the appraisal was done and it was done very poorly. It devalued our property unfairly, so much we weren't able to meet the loan-to-value and the loan was canceled. We had problems with the appraisal because he didn't do comps that were like our home. The one he did do right, with 3 bed 2 bath, came in at the right amount $160K. Other two were done wrong; a smaller home that only had 2 bed, 1 bath on a very busy main road.

Our home is on almost an acre in a private setting, quiet street, very good location, with big, newer expensive homes all around. His homes were in lower valued neighborhoods. Our home is totally updated and renovated, hardwood floors refinished, stainless steel appliances that the other homes did not have. We have a barn, fenced pasture, large dog kennel, 2 fireplaces he didn't include in his appraisal.

My wife complained to Caitlin about all that and showed her true comps of our house that proved our house was in the $160K range not $118K. But suddenly Caitlin is sick and this Mike *** stepped in and took over. In reply to my wife, Mike wrote back a very rude email saying that the comps my wife gave him didn't apply because of stupid reasons that were false.

Mike continued to be very arrogant. He said Caitlin did not ever increase the loan numbers. Then when he realized she did, he said that she increased the numbers only because we weren't up to date on our property taxes. My wife explained to him that we have an installment agreement on our taxes and would be up to date next month. Still, if this was the reason Caitlin increased the numbers to higher costs, it wasn't explained to us, otherwise we would have told her about the installment agreement and everything was taken care of.

Overall, he was just rude and belligerent to my wife in his email. Mike defended their appraiser so vehemently and so rudely. The appraiser/company resides 2.5 hours away from us. How is he able to know our market? Quicken Loans uses probably the cheapest, most inexperienced appraisers who just do not know what they are doing.

My wife asked for a full refund because of how bad everything was handled and Mike said he would give a partial refund but not for appraisal and credit report cost. We still haven't even gotten that back yet. Bottom line, Quicken Loans does not want to give out loans. They are hoarding the money we bailed them out with. Loans are down 90% this year and only will be getting worse. Quicken Loans and banks are out of control.

So not only are we out $400. How are we ever going to refinance with these fly-by-night appraisal companies devaluing property? We would have to sell now but how can we sell if a potential buyer's bank won't loan money if they appraise at a low value too? Are we going to have to walk too from our house? Funny how when banks needed appraisers to value high, they found these guys to over-inflate the houses. Now when they need them to be lower, they find the right appraiser to do the job. America is really in trouble. We will never get out of this recession if these banks keep hoarding the money we bailed them out with.

Quicken contacted me after I submitted some data online for a refinance. Offered me a 15-year fixed FHA at 3.875% with $4000 closing costs. Not being educated to the process, I say okay after a fews days thought. Then I got a bunch of documents online and they walked me through electronic signing to lock in the rate and say I can see the good faith estimate only after I lock.

I got the good faith estimate and closing costs are now $6000. I called say no way and they changed it to $4000. Then I saw the charge in "required service we select" section of $1896 for "Mortgage Insurance Premium." What the heck is that! I start getting educated and figured out I don't have to lock to get the good faith estimate. So I called and told them to answer what the $1896 is for and they will have to wait on processing until I shop around and get more GFE's.

Within hours, some new guy from Quicken is calling me telling me how I have to move forward because the lock rate is costing them money. I said, "I don't care. I'm still shopping." He insisted. At that point, I'm done. I don't want to do business with these people. They flat out lie! I cancelled everything and told them I'm taking my business elsewhere. These guys are just a bunch of high pressure lying sales jackles!

As we seek refinancing our home, we are receiving calls from lenders and gathering quotes on rates and terms. This morning I received a call from Quickens Loan and spoke with Nick, who was very aggressive in his communication with me, a potential customer. I am definitely not considering or recommending Quicken Loans to anyone.

We began trying to refinance in February 2010. We were told by Quicken to sell our Harley's and there would be no problems on refinancing, so we sold them. We paid $400.00 for our appraisal. Quicken found some ridiculous reason to turn us down so my husband, who has no refinancing education, figured out this ridiculous reason and explained it to them. We were told "Okay, no problem!" So, to make a very long story short, 8 months and $900.00 later, we were told not to make out October mortgage payment as we would be closing the first of November. We did not make the October mortgage payment as told and received a call from David ** at Quicken Loans asking if we made October's mortgage payment.

We told him no, as we were told not to make this payment because we were closing. They turned us down because of this late payment on our mortgage. We never had a late payment. Quicken Loans screwed my husband's credit, took $900.00 from us we most certainly did not have to lose! We would have been better off filing bankruptcy than dealing with these **. I wouldn't recommend Quicken Loans to a sworn enemy! We had been putting off our debtors because we were told by Quicken we were just waiting for a closing date. It took 8 months & $900.00 of our money to realize we had been taken. We have been through untold mental strain, frustration, and fear of losing our home.

I was told that the closing was $8,400.00. Now, they want $12,200. Everyday, more and more money. This place is a joke, a rip off. They had an appraiser come and he stayed a whole five minutes.

I worked out a loan with a Quicken rep Mark ** with closing costs of $6500.00. Suddenly I get an email from an Amanda ** stating she will be my new rep. Fine, until I got the good faith estimate with closing costs over $12,000.00. Now the new rep Amanda ** says she can't find the old rep's notes and if I want to close the loan, it will be $12,000.00 in closing costs. What a bait and switch. Use Quicken Loans at your own risk.

On October 31st, I called to get a rate quote to refinance my mortgage. I thought I had entered the movie Boiler Room. A 25-year old started a sales pitch and when I stated I just wanted the rate quote, he proceeded to make excuses for why he could not give me a straight quote. He told me it depended on paying off expenses and other things, which made no sense. I have bought and sold four homes already. When he finally gave me a quote, he mentioned a 5-year ARM. I said no. I only wanted a straight 30-year mortgage. He then questioned, in a tone that indicated I was dumb, why I wouldn't want this type of mortgage.

I proceeded to ask his age and told him obviously he does not have experience with rates changing and sky rocketing. This conversation quickly went down hill and I am convinced this would have been a bad decision to proceed further with Quicken Loans. I was disappointed because I have used Quicken products before, but not again after the ugly conversation with this young man. I realized I could not trust anything he would have told me.

I discourage anyone from working with Quicken Loans. Their lack of competence was displayed consistently through my interactions with them. Original GFEs were continually raised. They were unresponsive and blamed other parties for their delays and when promised a rate lock extension without charge, you guessed it another $928 charge. There are too many other problems to mention. Stay away from Quicken Loans.

They called me and got all my banking info. Then they told me to go to ** and enter my cell number but site doesn't exists.

Quicken Loans is not a bank. It is a mortgage lender who employs nothing but high pressure salesmen. After requesting and getting information to refinance my primary mortgage I told the salesman, David Lavender that I would like to discuss it with my wife and we would mull over the option that is best for us. He then started to offer all his many pitch points, which is fine, he was just doing his job. I told him that I couldn't make this decision without serious consideration, especially considering that if I signed anything right then, I had to pay a $400 deposit that was nonrefundable.

I told him I was pretty sure we were going to go with his company, but wanted to go over our options with my wife. It was going to cost 4000 which is no small sum of money. I thought it a perfectly reasonable request. Mark then started to berate me, saying I thought we had a deal, I thought you were ready to go forward with this. If you are not ready to go forward then I will just have to cancel your loan. I said that is fine I don't need you, you are the business I am the customer. I am not going to make any decision without serious consideration. I am an accountant; every decision like this gets seriously weighed. Eventually it got so bad with him giving me the reasons why I had to sign right then and why it was stupid to wait that I couldn't even get a word in, so I hung up on him.

Mark then called me back and continued to berate me trying to get me to sign right then and there. I said I would not sign, no matter what he said. He then proceeded to imply that I was stupid and tell me how great a company Quicken was and why I was making a terrible decision...etc, etc, etc. Eventually I told him that I was sick of him and that he had lost the loan for his company. I asked him not to call me back again and hung up. Long story short I was 99% sure I was going to go with them. They had good fees and everything seemed on the up and up, but like I said I make no decision without mulling all the options. It took me almost a month to decide which smart phone I wanted and this is a slightly bigger decision than that. All I wanted was to be able to read the documents on my own discuss them with my wife and make sure this was the best decision for me.

If I wanted to talk to a high pressure sales man, I would go buy a car. Bankers should be professional; they should absolutely not be high pressure salesmen. They should not work off of commission and they should never pressure someone into signing a long term loan without serious consideration. I don't care if Quicken wants to pay me money. I will never, ever, ever sign a loan with them. They can thank Mark ** at ** for that.

I would discourage any consumer from ever using Quicken Loans. They have very deceptive business practices. We applied for a 30-yr fixed home loan and have excellent credit scores and excellent credit history. We received in writing by the loan officer that we were "fully approved and locked in" to the loan, but needed to get our monthly expenses down by $965 by paying off some of our debt.

We were told that if we paid off accounts to get the monthly expenses down, we could "get to closing quickly" and no more red flags could get in the way. So, at his recommendation we immediately paid off a $6000 account and paid $300 to get a loan refinanced to a lower monthly payment. Then we realized it was all a lie.

They sent us 15 more conditions we had to meet and sent us a letter stating we were "conditionally approved" now. One of the conditions was that we had to show proof that a commercial building we own where we have a successful business has sold. Of course we would never be able to meet that condition. The closing date comes, and they cancelled it and rescheduled because they were waiting for us to meet all the new conditions. Two different loan officers called and gave us 2 different new closing dates.

Now that the closing has been rescheduled, the contract with the seller is no longer valid and the seller is no longer willing to renew the contract with us. A month and half after we were told we were "fully approved" and "can move to closing quickly with no more red flags" or conditions once we paid down our debt, they cancelled the closing date and state we are "denied" for the loan. They refuse to compensate us for the amount of money we have lost during this nightmare loan process. I cannot believe that a loan company that offers FHA loans can legally treat consumers this way.

On Tuesday of this week, via internet, I filled out a request for companies to compete for my refinance loan business on Lowermybills.com. I was contacted by Quicken Loan and several other companies. The next day (Wednesday), I did give Quicken my financial information and credit card number, authorizing an appraisal. If Mr. ** told me, if I back out at this point, there will be a non-refundable $500 fee, I sure as heck didn't hear it. I heard we will bill your credit card for $400 for an appraisal.

The next day (Thursday), via phone and e-mail, I told them to stop the process. Do not go forward with the appraisal. This morning an appraiser called me and I explained I didn't want his services, that I've been trying to stop the process since the day before. Then I e-mailed and called on both phones Mr. **. When he didn't answer, I called his team leader. The team leader called back an hour later and said they'd stop the process, but they wouldn't refund the $500.

What $500? He told me he'd listen to Mr. **'s and my recorded conversations to see if this was explained to me. I knew what to expect before I got his return phone call. Yes, according to the team leader, Mr. ** explained everything. Of course, I don't have access to the recordings. But I did not agree to a $500 non-refundable charge. I agreed to a charge for a completed appraisal. Today I contacted my credit card company and asked them not to pay this disputed charge. I've also responded to an e-mail from another Quicken representative asking how he can help. I'm not sure how this is going to play out, but I'm ready to fight for the $500.

They will give you hassle over every penny you have earned and pretty much imply that if you have funds that are from oh, say a yard sale that you can't really account for, they will treat you like a thief and say that it is unacceptable because you cannot account for the money. They will give you false hope and promise that you are ready to close, but really what you will get is $400 light in the pocket with no loan.

These ads are just ways to get your info. They say no bad/poor credit and no problem. Right! Ripoffs so other companies can get your email address and send you more trash so others can also get your info. They must be like pyramid schemes. Maybe we should all get a job raising someone's hopes, let them down (never having any intention on finding you a loan anyway or better yet, open up a non-reliable business as these). The catch is you must have good credit to get anything, anywhere in this world, not much help for the working poor or someone in my position going through an identity theft case having to pay the creditor anyway by getting garnished and trying to live off of $335.00 every two weeks. Don't believe the hype.

A few months ago, I decided to contact my current bank (at the time) about re-financing. They sent me to Quicken Loans. As many first time home buyers I am sure, I had many questions. Quicken's customer service team was not helpful at all, so I asked to speak to a manager. All the customer service staff kept giving me the same answers, which I felt weren't good enough. Some of the were important "How much do I need to bring to closing (which changed daily), and so on". I wanted to know everything before I made this decision and I got no help. After signing the paperwork, I found out that the taxes were paid, despite me telling Quicken my previous loan holder paid them. I really pushed for answers and no one was helping as to when I would get my refund. When I asked to speak to a manager, they told me "it is against company policy to send a customer to a manager".

I became upset a few times as I felt I was getting the run around. The only thing they would say is (6-9 months to get my refund). I decided to seek information on my own which led me to the CEO William Emerson. I called and his secretary said he was away, and she would send me to Laura Kreder - Director. I spoke with Laura and everything seemed OK, she told me that she would spend some time trying to find out where and when my refund would be coming from the over-payment and admitted it was their fault. I spoke to her around 6pm one night and she ended the call with saying she would send an email laying everything out there so I had it all in writing.

A few days went by before I received the email and this is what set me off. Laura Kreder decided to make a mockery of me within the office of Quicken then accidentally sent me the email. In the email she sent out she said things like "Oh this guy was so funny, you should listen to his calls with customer service they're on tapes ___ and ___ you will laugh so hard, I flirted with him to smooth it over, he's a joke"... and so on.I immediately wrote her back and asked if this was a joke, no reply. Wrote her again asking if this was a joke, she replied that it was very unprofessional, she didn't mean to degrade me at all in front of her co-workers and that the flirting thing was a "office joke". I blew it off and was too worried about my money, she then said that the money thing was out of their hands and I needed to contact the Title Company "Title Source" to handle it.

Weeks have gone by and I have been waiting for my refund. Nothing has come yet, I decided to contact CEO William Emerson. In my email to Mr. Emerson, I described I wasn't expecting a reply. I just wanted my money. He replied that he was willing to give me a call to discuss in which I told him that I just wanted my money, no need for more call of them just giving me the run-around. I decided after this email that he would take the steps a Manager or someone at his level should take to insure I was taken care of. Nope. I called Title Source and then was transferred to a girl within the building that answered the phone "Quicken Loans". I asked her if Quicken was Title Source as I didn't call Quicken, I called Title Source. She explained that Quicken was Title Source (sister company). So I decided to ask for an update on my refund. She said they have no record of when I will see it, and she doesn't know how long it will take.

So I emailed Mr. Emerson back for answers and his reply was:"Corey, ou made it clear in you first response to me that you weren't interested in talking about this so I took you at your word. Therefore I wont go back and forth with you over e-mail. I will simply say that you were not lied to yet again".

Bill can't believe this, are you serious? So they have since sold my mortgage leaving me no affiliation with them other than the fact that they ripped me off, humiliated me, and wasted hours of my time.Anyone know how I get my money?

I contacted Quicken loans by phone and spoke to a representative to apply for a mortgage application to purchase a home. The representative took my application and and then said that I will have to give my credit card information to pay for an appraisal. I asked the representative if it is customary to request an appraisal before the loan is even preapproved and he said yes, that is part of the process.

I did not feel comfortable paying $350 for an appraisal knowing that I was not even preapproved yet but I went on ahead and paid for the appraisal. The appraisal was done in a few days and and I finally got word after I submitted all my docs that the loan was declined due to some credit issues my wife had. I asked Quicken if they knew that prior to ordering the appraisal and if so why did they go through with the appraisal and the Rep said it is part of their approval process.

That did not make any sense to me. Why would a person have to pay for something as costly as an appraisal which did not have to be ordered had they pulled the credit and reviewed the application right away to see if met with their standards?

I ended up going to another mortgage lender and was approved but I had to again pay for another appraisal which was costly. The reps are nice in the beginning but when you are turned down, then they are the opposite. I would never go to Quicken loans again and I urge anyone who does, not to pay for an appraisal up front until you are preapproved and they have seen your credit.

It's a classic bait and switch. In addition to the very poor customer service (not returning phone calls, badgering me for financial information, etc.), every time I provided additional personal financial information, the out-of-pocket costs changed. It went from $2700 to $3800 to $5200. When I showed a one-time deposit into my checking account from the sale of a car, they requested documentation to prove where these funds came from, which I found offensive, and then the out-of-pocket costs changed again. Finally, when I expressed reservations about paying these new out-of-pocket amounts, they rescinded their previously approved offer because of "excessive debt and low appraised value." Prior to this, they had left several messages and emails that the loan was "ready to be closed."

I have a conventional loan on my home and wanted to lower my rate. While surfing the Internet, I filled out a form supposedly where all lenders had access to the information and would contact me. I received a call from Quicken Loans employee, Christopher **. He told me that he could lower my interest rate.

All necessary paperwork was submitted. I was told I would need an appraisal done which would cost $400. I told him that the money would be in my account on Aug. 6th. He tried to get the money out of my account sooner which resulted in me acquiring a negative balance. I called Chris ** and told him that he had better get my money back in my account. We had agreed that Aug. 6 was the day my appraisal was to be paid for. The money was returned.

However, Mr. Christopher sent me an e-mail stating that my loan was about to go to closing and I had new paperwork to fill out. In one of the documents, it stated that I would have to put up $500 dollars for something. I refused because he had told me that I wouldn't have to pay anything out of pocket since my account had been compromised and all fees would be included in the new loan amount.

Well, I was contacted by an appraisal company and Mr. Christopher made it plain that he has no dealings with the appraiser. My appraiser came back for less money than I needed but the killer was that the appraiser comps were in an area where all the homes had been damaged by a devastating flood in our city.

Mr. Christopher said, "I have bad news your house is only worth $75,000. " I said, "What, that's impossible?" I asked what comps were used? Mr. Christopher said the appraiser said that he used the houses on Delray Ave. I said, Delray, that area was devastated by the flood. Those houses are being bought out by FEMA because of the extensive flood damage. Mr. Christopher replied, "Oh well, I will be happy to send you a copy of the appraisal so you can take it to your county appraiser's office, so that you can have your property value lowered. I asked him for the appraisers number and a copy of the appraisal which he assured that he would send via e-mail. I have yet received a copy of the appraisal or any information on the appraisal company. Mr. Christopher stated, "That maybe you can call the appraiser and have him change the value of your property".

Please feel free to view the devastating flood that we had in Nashville, TN. Also search for Delray Ave where the government is buying homes because of the flood. People were being rescued from roof tops. Cars and storage sheds were overturned, very few homes were spared from the flood. Please feel free to Google the Nashville flood of 2010, also look up Delray Ave being bought out by the government.

The area that my home is in is considered downtown. Warehouses are being converted to flats. Starbucks has moved in out neighborhood, and new construction is booming. Please be careful of the people at Quicken Loans! I'm now trying to find someone else to refinance my home. My life is an emotional wreck because of these people.

Quicken Loans was fast and cheap, closing costs were the lowest we encountered, $2604, and with a name like Quicken! Every time I went to my page, my closing costs jumped. At first, I thought it must be "adjustments" do to payoff timing. So we are close to closing and I get a revised good faith estimate and $7827.38 has be tacked on for "points" and closing costs are over & $12000. So silly me, I blast off an angry email, now all my loan information has disappeared from my page. Hopefully, I am only out the $500, and with rates dropping, that won't kill me, maybe even save me a few bucks.

It appears that Quicken has many problems with the appraisers they use. My appraiser spent all of 20 minutes going through the house. After I received the appraisal, I found 4 blatant mistakes he made. His comparables were homes of similar square footage but not even close in like kind and quality, i.e., tract home to custom built home. Of course, I had to pay $455 for the garbage this guy put out. And Quicken's response is "Sorry, there's nothing we can do about it." I would seriously consider another lender as there are many out there.

Do not use Quicken Loans, unless you want to get scammed and get headaches. We wanted to do a refi with them in July 2010. They had a rate of 4.5%.We called and spoke with a loan office. He was a typical salesman, alright. He ran our credit and said we would be approved for the lower rate. He said we would be getting a rate for 4.5% and our payment would go down $150.00 less a month and we wouldn't have to bring any money at the time of closing. All he would need to move forward was a deposit of $400.00. That would be for an appraisal on the house.

I asked do we get that money back. He said the only way we wouldn't get that money back is if our appraisal didn't come back with what it should be worth the home. I said let me think about it over the weekend. He called and emailed and said why wouldn't I go ahead and give the deposit so we can lock in the 4.5% and get the ball rolling. He kept on telling me this is a no-brainer loan. It's very simple and we would be saving tons of money. I asked once again do we get the deposit back and again he said yes, unless if the house appraisal didn't come in with what its worth.

He said we are all approved and nothing else would stop us from getting this refinanced. He kept on saying this is a very straight forward loan. Nothing to it! He forgets to mention a few minor details. We decided to go ahead with it a week later. We gave our credit card number. They did the appraisal three weeks later. The house did come in what it needed to be. So we were glad we weren't going to lose our $400.00 that we put up.

This was going on 2 1/2 months now.

Still back and forth needing more info. I get another phone call talking about our second mortgage. The second mortgage wasn't being refinanced with this deal. He had said it don't look good now. I said what are you talking about. I thought it was all done and we were closing real soon. He said that our second loan won't subordinate with the first one. I said I don't understand why you never told me this can happen. He said he didn't know it would happen. He never once said in the beginning that he will have to see if our second mortgage would subordinate with the first. This was there job, not mine, to know if our second loan needs to subordinate with the first.

I was very frustrated at this point. It's going on 3 months and they tell us that we can't do the loan for 4.875%. because of the subordination. Then he said ok, I we can do this.

Give us a rate of 5.00% and bring $4500.00 to closing and one month mortgage payment ($1700.00). Our monthly payment would only go down $50.00 a month. So I don't see how this was a good deal. I told him we wouldn't do that and that Quicken Loans was a scam. This wasn't what you promised in the beginning. Quicken Loans didn't live up to there agreement.

Then I get on my mortgage statement a fee of $35.00 on there. It was from Quicken Loans. They called and wanted a fax copy of our payoff. I never once authorized them to do this.

Well, right now we are disputing this $400.00 charge with my credit card company. They said it will be a 50/50 we get the money back. They said for us to try and call them again and see if they will give the money back. We called and spoke with Quicken and they said we did offer you another loan. I told them who in the right mind would do that: $4500.00 to closing and one month mortgage payment ($1700.00). Our monthly payment would only go down $50.00. That wasn't what we were told. If we were told that maybe our second loan would be a problem, I wouldn't have ever risked of losing $400.00 for nothing in the beginning July 2010. They leave our minor details.

So now since we backed out of that last offer 5.00%, they said we won't get our deposit back. Stay away from Quicken Loans. I wouldn't want anyone to go through all the aggravation like we are going through right now.

10-04-10 we signed the online application to do a refi with them. In the evening Johnathan called us we did not contact them. We had done a refi with them in 2006. So we felt comfortable to work with them again. 10-05-10 the next morning I decided to look around at other companies. I found a company that would give us a better rate and not charge us $11,000 in closing cost. My DH and I of course decided to go with the less expensive company. I immediately called J. Smart at 216-586-8900 and inform him that we were going with another company. At first he said he didn't believe that other company was $7,000 cheaper.

Then he said, "Well fine but you still owe the $500.00." I said why? He said," because you signed the paperwork. "I said, " but you haven't done anything it hasn't even been 24 hours. He said, "Ole well you signed the paperwork" I said so what are you trying to hold is hostage. He said, "no that's just the way it works. I called 8 other companies that day not one of them required a $500.00 deposit upfront. 10-05-10 they took the $500.00 out of our account I have read this happen to other people over and over again between yesterday and today. Perhaps if all of us that were scammed banned together we can create a class action lawsuit. If you are interested join my FaceBook Page "Quicken Scams" http://www.facebook.com/home.php?#!/. Let's start a revolution!

Is there anyone in FHA who cares enough to investigate this company? Is anyone in FHA reading these complaints?This company pulled a bait & switch on me. I have an FHA loan with a flawless payment history and excellent credit. I specifically told Jason, I wanted a streamline. I also said I did not want to bring any money to the table. Lastly, I said there was no financial need for me to do this, so if we couldn't put this deal together meeting my requests, I would walk away. No hard feelings. Instead he pulled together a refinanced FHA.

Really, FHA should care about this level of incompetency. I was told that because of the appraisal, there wasn't enough room for all the fees (they charge as much as the banks) so I would have to bring over $2,000 to the table. I said, "No thanks". The next day the manager, Steve, called and offered me a deal with only $320 out-of-pocket. I liked the deal and took it.

That's when the nightmare began. In the next 2 weeks, I received 4 RESPA's. I'm giving you round figures: The first showed the $320, the next showed $1300, the next showed $1800, the last showed $1200. Each RESPA also had errors in other figures, like Homeowners Insurance monthly payment, etc. While these are "good faith" estimates, these were a complete mess. And, I thought it was interesting that right after they received my last bank statement, the out-of-pocket amount went to $1800! Someone really should look into this company. They have a shell game going, and since I'm a taxpayer and support FHA, FHA should care about how they're handling "our" product.

On July 14, 2010, my husband and I contacted Quicken Loans regarding refinancing our mortgage. We were sent by email a good faith estimate detailing the interest rate and estimated closing costs of $4,305. On the basis of that, we signed an application for the refinancing and a "deposit" agreement for $550 to be applied against the cost of credit checks and loan processing (we were told by the representative that we did not need an appraisal).

On July 17, we received a "revised" good faith estimate. The total closing costs were now estimated to be $13,680$9,375 higher than we agreed toand a new "deposit" agreement to sign. When we contacted the representative, he said to simply ignore the revised GFE. He did not offer to send anything in writing saying this new GFE was incorrect. He just said that it was an "internal thing" and that our closing costs would be as they first were represented. Understandably, we were very upset. He said to "trust me" and that if the figures weren't the same at closing, then we didn't need to go through with the closing.

We were not prepared to "wait and see" and we had completely lost our trust in this company. I requested in writing the next day, July 18, that they cancel the application and refund the deposit. They refused. We then contacted our credit card company to withdraw our consent to the deposit being paid (but it was too late). Quicken had processed the payment on the 16th. Two days after receiving the initial agreement. We then received a series of very aggressive phone calls from representatives of Quicken, bullying us about the deposit and saying we had no way to get the deposit back.

We are out $550. I've tried refusing the charge, but the credit card company just forwarded the Quicken Loans statement that we'd signed the "deposit" agreement and they were keeping the "deposit" since we canceled the application. I believe this company acted in bad faith. That to take a deposit and then completely change the terms of the agreement is fraud. I'd warn everyone to never do business with this company. Just a scam.

The Quicken loan officer was extremely rude over the phone. Quicken was the first company that I talked to after answering an email ad from "LowerMy Bills." This guy, Jonathan, didn't want me to look around for other loan products. He demanded an IMMEFIATE $500.00 deposit with my credit card to start the loan process. He was thoroughly miffed that I wanted time to think about Quicken's offer.

He asked me if I had the cheapest rates in my business, so why should Quicken have the cheapest rates in theirs. (LOL) He said that Quicken may not be the cheapest, but it was the best. (LOL) I told him I didn't appreciate the hard sell. He countered by saying he was denying me my loan. It seems like a shady outfit to me, and this was confirmed when I searched the Internet for other user's experiences with Quicken. Time lost and emotional distress by telling me my loan was denied, when I never even started the loan process.

I, too, was sucked into the scam. I was told there would be no problem with my refinance. I put down the $500.00 and after the bogus lowball appraisal, I was told that they were not able to refinance me unless I came up with $6000. And of course they told me that my $500 was used for third party fees.

Not only I lost my job because of Quicken Loans now I am losing my house because of them. They harped on us to transfer our jobs out of the state where we want to buy before we are buying and in the progress my boss got upset and fired me. So, now we are not only out a lot of money, I am without a job and I am in the progress of losing my house.

I have 2 kids and no one even cares. Also there was no communication between Quicken Loans and us. We called and left messages and when they called back then we got informed we need to call this person. We did and this was the person who was very unprofessional and we at times felt threatened by her because we need to do this and that in order to get the house. We are very upset and I never ever will call them again and I advise people, no beg people, to do the same. Their unprofessional manners and procedures cost us our new house, my job and our old house.

When I originally contacted Quicken Loans, it was for the purpose of refinancing my existing mortgage. I made it clear in my initial chat conversation with their loan officer that I was looking for a "no money down" option to refinance my first mortgage. At that point, he stated that there would be a $400 deposit required to begin the loan process and that I had the option to get the money back at closing. When asked if any other money would be needed to close, it was stated that no other money would be needed. At that point, I gave my credit card information and permission to begin the loan process.

During the process, an inspection of the house was conducted and it was determined that repairs to the outside of the property and a mold inspection was needed. When asked if these costs would be rolled into the new loan, the answer given was no. I reminded the loan officer of the conversation that we had regarding no money down and that financially I could not afford to spend much money on these repairs. Upon paying for a mold inspection and the repairs, which was an additional $285 out-of-pocket expense, it was determined that mold treatment was needed. I again asked if this cost could be rolled into the loan and reminded the loan officer of the conversation we had in the beginning regarding no money down.

He stated that the expense for the mold treatment would have to be covered by me and could not be rolled into the loan. I feel that the Quicken Loans representative was fraudulent in his advertising of the refinancing option in that I have spent $285 on top of the $400 deposit, which I am not able to recover and I was originally told that the only monies needed would be the $400 deposit which would be returned (if I chose) at closing. Had I known that there could be additional expenses for the loan that I was responsible for, I would not have pursued this Quicken Loans product.

These people are scam artist. Had all the same problems as everyone else on here. I am still waiting on my loan now (5 months later and 30 or 40 outrageous request completed). The only reason I'm on here is to tell anyone who is thinking about dealing with quicken loans, just run!

I just wanted to ask Quicken Loans a question. The broker would not speak with me unless I gave him my SS no. I gave him my number and proceeded to ask a question and before I knew it, he had pulled my credit without asking. My credit score dropped. After he pulled my credit, I thought it would be best just to let him take an application. I gave him the property I wanted and he said he would call me back.

He never called me back. I waited for three weeks. When I called him, he said he tried to call me. I have Comcast caller ID so I know he was lying. Long story short, they will only treat people good if they can get a loan from them. Other than that, you will waste your time with them. Do not work with this company.

I cannot believe how similar my experience was to most of the complaints shown here. I applied for a refinance of my existing mortgage after being contacted by Quicken Loans. They were so sure they could "help," i.e. ** me. Although I have excellent credit and make six figures, my loan application was denied after my home was appraised for about 50% of what it was appraised for when I bought it only 3 years ago. The appraiser asked two questions and snapped a couple of pictures. Naturally, of course, they kept my $500 deposit. I wish I had seen this site sooner. I lost $500.

The beginning of this year, my wife and I found it necessary to consolidate our prime and second mortgage, due to excessive medical bills. We needed a small amount of cash out. We had our prime at 5.0%, and the second at 3.5%. We where initially assured of a 4.9% on the consolidation. To get the process started, we needed to give them $ 500.00 to cover the initial costs. I informed them that my wife and I were on a limited disability income, and could only afford to pay that fee, if I knew we would be able to get the mortgage, whereas that money would have to come from our mortgage payment for that month.

We were assured that because I had an excellent credit score, that the mortgage was a sure thing. I gave them the money, and a few days later, I was informed that there was a problem with my wife's credit, due to the medical bills. I told him that's why I didn't want her as co-signer in the first place. Over a period of a few weeks, we went back and forth. At this point, I'm seriously delinquent on my prime mortgage payment.

They finally came back, and told me they could do the mortgage at 6% instead of 4.9%, because they would have to include my wife, and her credit report, which was in the low 700s. Because we needed to resolve the medical bill issue as soon as possible, I tentatively agreed. We received notification of the tentative closing time, with the understanding we would receive the data package with the documents for our review in the mail. The next day, at about 7:00 PM, we received the package by special delivery (UPS or FedEx), informing us the closing would be the next day at 5:00 PM. The closing was at a Fort Worth attorney's office, after closing.

All the pages we needed to sign where flagged with post it notes. We where hurriedly pushed through the documents, as we where informed, they wanted to close the office, and there was no need to waste time. After the closing, we received the excess funds, which where not as we understood. I called Quicken back, wanting to know what happened, and I was told that their closers determine what funds would be allocated where. I noticed that a number of medical bills weren't paid, and that the real estate property taxes where paid a year ahead of time. I mentioned that because my wife and I where disabled, we were allowed to pay our real estate taxes quarterly, and they where all paid in advance.

Because of the way the funds where dispersed, we now have a cash out mortgage (with a very small cash out), not enough to pay the bills we needed to pay. In Texas you cannot get a second mortgage, if you take cash out on a refinance. I was referred to the closer, whom I could not reach, and because the deal was done, I now have no recourse. The mortgage was sold within a few days to Chase. In fact I received a notice from Chase while I was still trying to reach the closer at Quicken Mortgage.

The extra percentage point is costing us a little more than $100 per month on our mortgage payment, than it would have been at the initially agreed 4.9%. Considering we have no way to acquire that extra burden, because of our medical situation, it tends to make a bad situation worse.

I work in the title professional and had my choice of lenders to choose from but I had seen that Quicken was offering some really great rates. I had to give them $500 up front which is normal, to cover the cost of the appraisal and usually credit report; no problem here. I spoke with Brett and he was all too nice. I gave him an estimate of what our two payoffs would be and he came up with a loan amount of $136,500.00. I mentioned to him that we wanted to keep it at $134,000 and we didn't mind bringing some cash too close. He said, no problem and that he'll correct it in the system. However, when they emailed my paperwork to me, it still showed a loan amount of $136,500.00. I emailed him and told him that he had the loan amount wrong. He promised to fix it then I got another email stating that the new loan documents were now posted to my account. I opened those and found a loan amount of $136,800.00.

On three occasions, I have had to remind him of the loan amount. Angela is a processor there who I have spoken with as well and she promised to get this taken cared of. Mind you, we have great credit scores. Our home was appraised for $255,000.00 and we have plenty of assets. Now however, they need proof of some asset to show that we have the funds of $900.00 to close. I faxed them a bank generated copy of our money market statement. This was followed by a call several hours later stating that this is not sufficient as it does not show 30 days of transactions. It is a money market account - you can only do three transactions in a month without being charged for crying out loud.

At any rate, this whole process which started mid-July and should have only taken 30 days due to the fact that I got my title search and everything, they requested within the first week - we are now nearly 45 days unto this and still waiting. At one point, they even tried to tell me that the hold up was that they hadn't received anything from the title company. I guess they forgot that I was also the title company and I had proof that everything had indeed been sent to them. Borrowers beware!

Around August 06, 2010, I discussed refinancing my home for 15 years with a VA loan and com-binding a second mortgage with the lowest possible interest rate and no out of pocket cost. Kate ** assured me that this would be no problem but as an act of good faith, a credit card for $400.00 deposit was required and would be refunded at closing. She further explained that this would not be charged against my credit card. The next day when I saw the $400.00 had been charged against my card I called her and she explained that it would be refunded at closing. The only way the $400.00 would not be refunded was if I defaulted once the loan had been approved and processed.

We discussed the value of my home and I told her approximately $147,000.00. I also indicated that approximately three years ago my home was appraised for $163,000.00 when I placed a second mortgage on my home. I also indicated to her that based on circular letters from realtors estimated homes in this area to be selling for minimum of $147,000.00. Kate had an appraiser come out and my home appraised for $139,000.00. Kate then informed me that I would have to come to closing with approximately $4000.00 to make up the difference. I told her to discontinue the loan process because I didn't have $4000.00 and I wanted my $400.00 deposit refunded back to me. I feel that this is her area of expertise and she should have warned me of the possibility of today's home appraisal value may not be as high in the past and I should not be denied my deposit. She has refused to refund my deposit. I lost $400.00 in this process.

I called my mortgage company (Chase Bank) to inquire about refinancing. They said they were so behind they were referring people to Quicken Loans. I thought this sounded odd, but went along with it. The guy at Quicken was very helpful and I thought everything was okay. He asked for a $500 deposit. He said it wouldn't go through until I signed the loan documents and would be refunded if we didn't proceed with the loan and that $500 would be taken off my loan balance when the deal was done. After reading the reviews on this site, I called the credit card company to be sure he had not submitted the charge. Surprise! It had already showed up. Luckily Citibank rejected the charge for me. Local is better even if the 'deal' doesn't sound as good. Maybe Dan G. (owner of Quicken and the Cleveland Cavaliers) dealt with LaBron this way as well.

I was led to believe that I would have no problem securing a loan for a second home, especially since I had some business with Quicken Loan in November 2008. I proceeded through the loan process and after 4 weeks was told I could not have the property I wished to purchase financed because it was classified as a condo. I paid $500 for an appraisal and was promised that if the loan was not secured, then the $500 would be refunded. I only received a refund of $194 and some change and never received a copy of the appraisal.

Quicken Loans contacted me after I requested an online quote. Their quote was the best. I rendered a $500.00 good faith deposit that I was told would be applied to closing. The closing figures constantly changed. The appraiser they sent appraised my historical, single family estate home as a rental duplex for two families. I told Quicken Loans that this was incorrect. Rather than re-appraising they took my $500 without recourse. I believe that when they learned that we were not going to permit extra charges and fees, they intended to render this refinance ineligible. Stole $500 of my money without any dispute ability.

Problem 3. Problem: We registered with Quicken Loans to combine our primary and secondary mortgages. We were told that we could not do that due to the rules around Jumbo loans in our area. We agreed to do a refinance on the primary loan. When the figures came in, they were not what we were told. Our salesperson told us that they were only estimates and that the printed numbers were not necessarily reflecting what we would pay. There were several times when I apologize' was said around the clarity of the money expected at closing. We were also told that we should claim a two-unit property as we have an in-law unit even though we are listed with the state as a single residence and with the county as a single residence historic property.

When the two-unit appraisal came back in less than half of the property value, we were told that they would have to do another appraisal. They elected not to do another appraisal although the appraisal done was not correct. We are now aware that the good faith appraisal was to pay for a scouting expedition for the appraiser to confirm eligibility for the loan. This is not acceptable as we feel as if it is the bait and switch' practice. The appraisal contained incorrect and made-up information not in any way reflects the true property. Key information was omitted. We do not wish to continue our relationship with this organization and want our good faith deposit of $550 returned in full.

I applied for a refinance and told them the value of my property according to my real estate tax bill. I was told that the appraisal would likely come in much higher. Of course, I had to put down money to lock in the rate and start the application, but that $500 would be applied to closing costs or returned if they denied my loan request.

After I gave them the credit card to charge the $500 (to be applied to closing costs and not as an application fee) and filled out the application with my financial information, everything was still fine. My financials and credit report looked good to them. We scheduled the appraisal and it came in $16,000 to $20,000 under the amount the loan officer had quoted to me as being likely. It came in at the very amount I told them during our first conversation before I had put in $500, the valuation on my property tax bill.

They expected me to take out a loan to cover the difference between the amount I owed on my current mortgage and the amount they were willing to loan me to refinance. I told them they were, in fact, refusing my loan request (which was for $140,000). Their claim is that they gave my loan a conditional approval, the condition being that I had to come up with $12,000 to $15,000 at closing (as they only approved a loan for $129,000).

I will preface by saying my attempt to refinance my mortgage with Quicken Loans was one of the worst experiences of my adult life. It started off on June 22nd, 2010 when I called the company to inquire about refinancing my home and securing a lower interest rate. I spoke to Greg and we went over the initial numbers and credit review and it was determined that I do qualify and could potentially save around $380 a month. I completed my application that day and began to submit the required documentation (pay stubs, bank statements, SS card, driver's license, credit report statements, etc.) All my documentation was sent to Greg and the mortgage representative, Desiree, early on. By June 25th, I began the waiting game of having their underwriting review it. I should have known early on that it would be a problem because I would get emails that I needed to check the Quicken's Web page and submit the documentation that I had already submitted and had the emails to back up.

Long story short, after Quicken's underwriters drag their feet for another 3.5 weeks and dozens of emails and telephone calls asking what the status was and why it was taking longer than the stated 2-3 weeks from start to close, I was told "some loans take longer to close and it shouldn't be too much longer." On 7/21, I got a confirmation email from Desiree stating that they had everything needed for final review and I should be closing the loan in a few days. On 7/29, I then got emails and telephone calls from Desiree stating that they needed to verify deposits in my account and needed the name of my homeowners insurance agent.

I'm thinking you waited 8-9 days to ask me about this when it could have been addressed in 10 minutes, and after I had already provided the name, address and number of my insurance agent to Greg on the day of the initial application (June 22nd). Throughout this period, Greg was conspicuously absent, (on vacation and days off to take his cats to the vet), all the while I'm telling them this whole process is costing me more money in interest and mortgage payments every day it's prolonged.

On Wednesday 8/4, I finally heard back from Greg, only after I had sent an email to him and Desiree chewing them out for delaying the loan, and he assured me I was ready to close. However, my "cost to close" had jumped $1700 and I would no longer be skipping my September payment because my house appraised for $5000 less than they thought it would and the payoff didn't factor in interest. After arguing with Greg on the phone for the better part of 40 minutes, I agreed to move forward and he said they just had to order another payoff and would be in touch later in the day. On Thursday 8/5, I got a call from Adam ** who acted as if he was Greg's superior and wanted to smooth things over.

He mentioned that they were giving me every credit possible and there was nothing else they could do. I told Adam that it was fine; I was just ready to close and put the whole process behind me. He again stated they needed to order another payoff quote and would be in touch shortly, and I emphasized to him I needed to get it done because the loan lock expired on Monday 8/9/10. He assured me we'd make the date with no issues, but again I didn't hear back, and called his so-called "always available" cell number 3 times over that weekend to no avail.

On Monday, August 9th, I got an email and phone call from Quicken representatives telling me they needed to do another asset verification because the interest cost for the payoff had jumped over the weekend. I asked Adam why they kept waiting until the last minute and continuously changing the terms of everything and he had no legitimate response. My cost to close had jumped another $600 and they said they needed bank statements to prove I had the funds, and then suggested that I make my August mortgage payment to my current mortgage company to save myself the interest cost and also pay them the increased cost to close.

They jerked me around for the better part of 2 months all the while assuring me that they could get it closed and essentially sitting on their hands while I continued to make my mortgage payments in the hope that the next month I would be saving money. Greg seemed completely detached and Adam couldn't really care less either. I suspect the operation at Quicken is run like a boiler room and their only concern are the bonuses that they'll receive if they close and not really taking the time to make sure it's done in a timely fashion and per their promises.

Yesterday 8/12/10, I just told Adam to discontinue processing my loan, it already cost me the $400 for the appraisal which is not being refunded and my time, patience and sanity as well as the hopes of my lady, with whom I share the house. Quicken was indifferent and unapologetic about moving the goal line every time I was at the finish. They consistently added roadblocks every time I felt we were within hours or days of closing, all the while saying they were doing the best they could do. I have to take some of the blame myself, however, I know a snake oil salesman when I hear one, and Greg definitely is the clich of that. With all his big talk and empty promises, he only succeeded in making me miserable.

I started the process off with Quicken Loans through an inquiry through a website. I got calls from four companies and chose to start with Quicken Loans because I remember them from TV. Long story short, they charged $500 dollars to get an estimate for me who ended up being .25% higher in rate and several thousand more expensive than what was talked about over the phone. When I tried to cancel with them for being switched I was told that I could not get a refund for the money. I am in process of battling that out now.

Since then I have started the process with another Broker who told me to never pay any fees up-front for an estimate or a rate lock. I received paperwork from this broker and a confirmation that my rate is locked at the agreed upon rate and cost. Do not go through this lender for any reason. $500 - In process of fighting to get this back from management.

I inquired to Quicken Loans about their rates for refinancing. Online, I filled out a inquiry and was called back by one of their representatives. We spoke several minutes concerning their rates and what options I had. At the end of the conversation, I stated that I would speak to my husband and get back to them. I decided not to refinance my loan with Quicken but found out that they had run a credit check without my permission. Dereck state that I must have provided it some how when I knew I did not.

He listened to the phone conversation I had and did not hear me give my SSN or permission to run a report. His answer to me was I must have put it I the web application. I check and there is no web application just a form giving your name and phone number for someone to get back to you. I was then told that the ten or so minute conversation constituted a reason to run a credit report.

How did they get my SSN without me giving it to them? Does Quicken Loans and Turbo Tax share this information? I was told that they would not remove the inquiry. It should be illegal for anyone to run a credit check without explicit permission from the inquiring party.

On a Saturday, I was shopping the internet for a refi company that had the best interest rates and contacted Quicken Home Loans. After speaking with Kevin, he then began to give me different scenarios and options for FHA or a conventional loan. After speaking with him, I told him I would consult with my husband and then call him back and let him know if we wanted to take the interest rate of 3.99% for 15 years.

Kevin called me back at least three times within an hour wanting to know our decision and also providing me with different payment figures, which in the end was higher than it originally was first quoted. Unfortunately, we made the best decision we had with the information we received from Kevin. However, never in our conversation or when signing documents for our application did Kevin and Quicken ever provide us with a GFE, which I requested during our initial conversations. I was told we would get that when we received our loan application through email.

While on the phone with him, he was so kind to walk us through the e-signing process and told me that the GFE was in this paperwork we are signing. (Lie #1). Guess what? No GFE. He then said that we could go online and retrieve it from our loan file. It was not posted until that Monday evening at 10:00 pm (how convenient). But, boy, were they eager to get paid there $500.00 to obtain this GFE. On Monday morning, they drafted our bank account $500.00 prior to providing us with our GFE. (Crooked tactics). After reviewing the document, we actually were paying them $4,430.00 for our interest rate of 3.99%.

I brought this to Kevin's attention the next day. At that point, he became angry saying that he in fact told me that it would be that much and for me to say that he didn't was simply untrue. I also mentioned to him that he had us borrowing way more than what we initially discussed; our prepaids, with the origination cost we would be paying, come to a closing cost of approximately $8,000.00. Wow. Again, he became angry and said that up until now me and him have had a great relationship and he does not know why I am behaving this way. I explained to him again the origination fee was outrageous and prepaid was unreal. We also were not receiving back our $500.00 fee that he said and reassured me several times we would get back at 100%. (Lie #3).

After all was said and done, we decided to continue with the transaction only because we would be out the $500.00 we invested already in getting the loan and the appraisal. We had scheduled a closing date and time and did sign all the documents to finalize the transaction.

While driving to work the next morning, after signing closing documents and kicking myself the whole time, I heard a mortgage company that is local offering to beat other companies GFE. So I faxed it to them and guess what they did? We received a GFE from them that day giving us 3.75% for 15 years fixed and origination fee of $1,500.00. Our closing cost was $4,000.00. After calling Kevin back and telling him that I wanted to rescind on our loan with Quicken, he asked for me to fax the GFE to him and he would see what he could do for us. So I faxed Mr. Kevin the GFE. He in return assured me that he would go to bat for us with his broker and would call me back because, after all, we would not want to endure the whole process again. Funny, I paid no money to the second lender for a GFE unlike Quicken.

So Kevin called me back bashing the other company, stating that it was done all wrong and that they were low-balling me on prepaids and that the appraisal would came back extremely lower than what theirs did and said that he had worked for a bank previously to his job with Quicken and they will take almost 60 to 90 days to close on a loan. Also, he stated that I was not making a rational decision. Basically, he was trying to bully me and scare me into keeping their loan.

After his ranting and attempted bullying tactics, I simply told him what I thought of his practice and if he could not meet their GFE, then there is nothing else to discuss. At which time, I hung up on him out of frustration. Anyway, long story short, I got another call from his manager trying his scare tactics and bullying. It's a practice I guess they learn from the company. After being insulted a second time, I hung up and immediately rescinded on our loan with them. Horrible experience. High fees. High pressure brokers. And let's not forget lie after lie. Stay away and beware of Quicken Loans.

On July 27, 2010, I contacted Chase to refinance my mortgage. I was told that they would have to transfer me to Quicken Loan because Chase did not have the resources to process loans. At Quicken Loan, I spoke with their representative, Gram **. I was extremely disappointed with the service Quicken Loan provided. Mr. ** basically tried to corner me to commit to a loan without disclosing facts about the cost or conditions. This was after spending 40 minutes on the phone with the representative and giving him all kinds of personal information including my social security number, address, phone number, birth date, annual income, etc.

Not only was the representative cocky, but he frankly refused to quote me the cost of the loan because I would not authorize him to run a credit report. His tone was, if he was going to take the risk and time to quote me the loan costs verbally, that I needed to commit by allowing him to run a report. I did not want a credit report run because I was recently penalized on my credit score 15 points for too many credit inquiries. I informed him of this fact and of my score, which is excellent, and offered to send him a recent report electronically. However, this representative insisted on running a credit report or he would not quote me the loan fees. He basically wanted me to commit to the loan by committing to run a credit report before he would disclose the cost.

When I asked to speak to his manager, he frankly said, "No, I will not transfer you. Maybe you should go somewhere else for your loan."

Where is the accountability to the customer? I realize Quicken Loan is accountable to Chase because it guarantees the process of a loan within 30 days. However, this representative was clearly not accountable to the customer. The Quicken Loan agent was extremely disrespectful and highly arrogant. I had no recourse because there was no clear accountability.

I encourage Chase to do a customer survey of Quicken Loan service, specifically of the consumers that do not in fact take out a loan with them.

I am a dentist. They have a poor choice of subject in their radio advertisement concerning their loan process comparison to "going to the dentist". My guess is that they don't service many dentists, otherwise, their Advertising Department would not think this was a "smart" advertisement territory. No physical or economic damage to me, but I won't be buying their products.

In order for Quicken to process the loan in May 2010 for my Mother's home, a $500.00 deposit was required. In talking to Mr. ** and with email from him, I was told this deposit was to be refunded at the time of closing. Mr. ** continued throughout the closing process to assure me I would receive a check. However, no check was provided and the $500.00 went into the "cost of the mortgage. I called Quicken's "client support office" and they pretty much backed up what this guy did. The client support office states that I signed their form stating the $500.00 would go to the loan. I have emails from Mr. ** to support this.

I wanted to purchase a house and relocate to Georgia from Pennsylvania. I was working with Quicken Loans for about a while when I finally decided to buy a home. I was working with another representative and then was transferred to Rosie **. While working with Rosie, she lied on my application about my employment and asked me to come up with an employment relocation letter because that was the only way they were going to process and or finalize my loan. Being a first time home buyer, I thought that's the way that Quicken Loans did business.

I asked Rosie if everything was going to be fine. She reassured me that nothing was going to happen and all I needed to do was to show a new pay stub to Quicken Loans when I obtain a job in GA. Rosie knew that the current company that I was working for in PA was not transferring my job to GA. She assisted me on the phone in writing the letter and instructed me to ask one of my fellow co-workers to sign it. Again, I did exactly what she asked because I was a first time home buyer and a single mother of three boys that just wanted a home for my family. I was given multiple closing dates by Quicken Loans and when I finally drive from PA to GA, I spent two weeks in Motel 6 because they wanted more paper work that I have already submitted.

Rosie also called my bank and pretended to be me. When a security question was asked and she couldn't provide the answer, I was then put on three-way conference called by Rosie with the bank representative before she could get the information she wanted. Because some of my belongings were shipped by U-Pack, I was charged additional storage fee because Quicken Loans keep changing my closing date. I finally went to closing on April 19, 2010. I received a letter on June 29, 2010 from Quicken Loans stating that my mortgage was not insured by FHA because my loan was reported fraud due to my employment and they are now requesting my full amount of the loan.

I called FHA on June 6, 2010 and they told me that my loan was still insured. I then called Quicken Loans back and Carol told me that they are in the process of uninsuring my loan with FHA. I have already spent $10,000 into home fixing up prior to me closing because it was an FHA loan and things needed to be fixed according to their policy. I had the roof replaced, gutters, windows paintings, the damage to the garage door and other works. I have to speak to Carol **, who is the loan mitigation manager at Quicken Loans who told me that my only option now is to refinance the house or else they are going to put the house into foreclosure.

My kids and I are now being forced out of the house and I am looking for a place to rent. I have no family in GA and I feel as though Quicken Loans should be held responsible for what is going on with me for processing a loan that they knew that they have lied on. I am out of all of my savings and now I have to start all over with three kids in a state that I have no family in. I lost $13,000 in total dealing with this company and I am not going to rest until they pay me back my money. When I asked to speak to their attorney, a representative told me to call the 800 number on the last page of the letter. When I dialed the number, it went back to Carol **, the same lady that works for Quicken Loans.

I advice every one to stay way from this company because it has been a nightmare for me and I really don't want anybody to go through what I am going through. I can't believe a mortgage company is allowed to do something like this knowing all of the hardship everyone is going through. They put me in this mess. They should at least take me out of it. I have been so depressed over this hold situation. I am not eating nor can I sleep well at night knowing that everything that I wanted for my kids is being taken away because I followed their instructions. I really need help.

We wanted to refinance our existing loan, and Quicken Loans contacted us after filling out a questionnaire online when we clicked on a website regarding Obama's reform to lower interest rates. Our rate was at 10%, Andrew ** contacted us and we got the ball rolling, we sent him all the papers along with their famous "good faith deposit" which was to be totally refunded. Ha, ha. After Andrew got the paperwork and sent out an appraiser, he contacted us and told us no problem, we will do the refinancing on your home loan and bring your interest down to 5%, which was great. Then he told us we could close in two weeks. Then he called and told us that they needed the house scrapped and primed in one corner. approximately 5 feet by 5 feet. So, fine, I did it.

Then he called and said that we did not have to pay June July or August mortgage payment to our bank, that our next payment would be due to them in September. Then a John** calls from Quicken and tells us that they need more paperwork. The same paperwork was already sent to Andrew but John couldn't find it. So it was sent again. Now 2 weeks later another call from John, saying he can't find the 1099's and I needed to send them again. I argued with him and told him to check his file that they have now been sent twice.

A few minutes later he says, "Oh gee, I just found them, never mind." Now, we are into the middle of July and the bank called us asking where the payments are? We told them we are refinancing with Quicken Loans and they should be calling them for a close out price. Two weeks later, I get a call from Andrew saying that they could now not do the refinancing because our bank put in a late payment to the credit company. Now our bank is threatening to send this to foreclosure because I don't have the 3 months of payments to pay them up front.

I called Andrew and asked about the "good faith deposit" and was told we didn't get that back because the loan didn't went through. I guess we are one of the thousands that Quicken loans has done this to. They keep everyone's deposit. They have to be making tons of money off of us people each day. They get the deposit and make people jump through hoops and then keep the deposit. Something needs to be done about this.

In May 2010 my wife and I discovered we were expecting our first child. Completely happy and excited, I decided that this would be a good time to look into refinancing our home. Mortgage rates are low and any money we could save would help our family greatly. Quicken loans got my phone number through a mortgage refinancing website that would search for the right lender for me.

They constantly called me over the course of 10 days. I was finally willing to talk to a representative (Blair). She got all my information and decided that refinancing my FHA loan would save me $160 a month from my mortgage payment. I told her "that number sounds great" let's start the application.

Of course she needed my credit card for a "good faith" deposit of $400. I figured fine, after all we'll be saving so much money over the course of the loan. Well, every time the numbers came back, our savings each month shrunk. Each time I told someone at Quicken, they would tell me these numbers are just preliminary.

They'll work out when the loan is finalized. Today they called me all ready to go into closing. My savings went down to $80 a month. Half of what was promised to me before they took my $400. Along with all the reasons they told me why my mortgage payment went up, they said they needed $117,500 to pay off my old loan.

I requested a payoff from my mortgage company, it should be $116,200. How could they manipulate these numbers so much? When I asked why $1300 was added to the payoff, they said its taxes and fees. It was not true; my payoff letter explained all the fees. When Quicken got through with the application, I would have a larger loan than when we purchased the house 2 years ago.

When confronted with all this, she had the nerve to tell me I was getting a great deal and it didn't matter that I wouldn't be saving as much per month because I would have a lower interest rate. I could not take any more lies from these people. I guess I have to accept my $400 loss. I'd really like to know how much revenue this company brings in through their "good faith" deposits that don't even go into closing. It is a complete scam.

I was promised that the loan would close within 30 days and that it was guaranteed, that there were no issues that could keep the loan from closing. I paid the same $500 that was fully refundable. I was upfront about all my information, but quickly noticed that the on-line forms had false information that the agent said he inadvertently entered. I asked him to correct the information, which he did then he inputted more false information which was inputted into other forms. In addition, closing requirements suddenly included $11,000 in available cash, which John did not disclose.

Quicken hired an appraiser who came in extremely low - more than $125K less than Zwillow.com and tax estimates. The appraiser was also a nightmare, entering the home without my management company's permission when the tenants where there. I then got a notice, of one line, that the loan was not going to close due to the low appraisal.

John **, the Quicken Loan representative, was dishonest and falsified information on my loan documents. He did not reveal the truth about the requirements to close the loan, especially the $11,000 in cash equity (only 60% of which can be in retirement accounts). Had I known that requirement upfront, I would have terminated the process immediately. Quicken Loans took a $500 deposit that was supposed to be fully refundable if the loan did not close.

After much pressure to apply and assurance that the loan was approved, John disappeared and quit returning my e-mails. I wasted much time, $500, and probably a slight lowering of my credit score due to their inquiry.

Same complaint as many others. I was promised a loan which met the parameters spelled out by us in detail. I paid the good faith of $500.00 and then was offered an entirely different loan. Quicken Loans refused to acknowledge or pay back the good faith deposit I made.

Where is their good faith? Loss of good faith deposit.

I had a balloon mortgage with Chase mature in late February. I made a mistake and failed to "reset" the loan by the required deadline so the full amount of about $90K became due immediately. I called Chase on April 1st to refinance and they transferred me to Quicken Loans. I began working with Neil at Quicken loans on that day. I paid my $500 good faith deposit and went through the usual frustrating back-and-forth with appraisals, detailed documentation, etc. Now, 90 days after I first initiated contact with them, on the day I am supposed to close, I am instead notified that my loan has been rejected. Why?

Because during this 90 day period at some point, so much time had gone by that my balloon payment was now so late in being paid that a prohibitive credit provision had kicked in. Quicken knew from the outset that I was refinancing a loan that had matured in February, but never disclosed that I would be ineligible or (as the case turned out) that I would become ineligible because of how long it took to process. Had they disclosed that on April 1st, I would have other options available which are now no longer available. Instead, they "ran out the clock" making me become ineligible, not only for a loan from them, but also probably from any lender because I now have an outstanding balance that is more than 60 days late.

To top it off, Neil mentioned in our final conversation that he is not licensed in my state. I made my monthly payments on time without difficulty for 10 years until my loan matured. Even after my loan matured, I have been making monthly payments, which are being held in suspense/escrow, and which are current. I have no problems with debt/income and I have adequate equity in the home. Ironically, I can't refinance because my balloon payment is now too late and my balloon payment is now late because I can't refinance. I may lose my home. A trusted mortgage broker I talked to said that because so much time has now expired (90 days spinning my wheels with Quicken) he does not think he can find a lender for me.

So, despite my ability to comfortably make the monthly payments and a 10 year track record, I am no longer eligible for a home loan. I assume Chase will begin foreclosure at some point unless I sell my home to pay off the $90K. I am fortunate that my home is worth about $150K so I have the option of selling. But this is not just a financial issue, this is my home. I don't want to lose it. Oh, and I'm out $500 to Quicken.

I contacted Quicken Loans to do my refinance on my mortgage, late Friday night. By Monday evening circumstances were drastically changed and I no longer wanted to proceed with a refinance. I foolishly paid $500 up front, and even though next to nothing had been done and it was one business day later, they are refusing to refund my money. Heads up on this company, I am seeing lots of complaints about them. $500 total.

My husband I contacted QuickenLoans for information regarding refinancing our home loan. Mr. L spoke with my husband and we decided to refinance. Mr. L asked us to send him several forms and he was persistent that we authorize a $500 deposit to "lock in" our interest rate. As we were not able to do this on such short notice Mr. L accepted a preauthorization for the $500 deposit that was to be withdrawn on June 16, 2010. While we were waiting for our apprasial, I did some research and found consumer affairs.com. I read countless letters that were written by those that had been taken advantage of by QuickenLoans.

I did further research with my bank and with our realtor all with terrible stories of this scam. Acting immediately, We transferred all our money to a different account and left $1.00 in our debit/credit account. The next day we went to our bank and they advised us QuickenLoans tried to take the money out of our account on June 10th and it rejected. On the 15th the charge had not been put through yet. The 15th is when, on the advice of our bank, we closed out the debit/credit card, which means when QuickenLoans tried to put it through again it would tell them the card is rejected.

The next day my husband called MR. L and informed him we would not be pursuing this loan with their company based on the the information we have gathered about their company and the many people who were taken advantage of. Mr. L, who was quite smug replied that's fine, we'll close out the loan but we will not refund the $500 deposit. To which my husband replied, "You didn't get the $500, Ted we transferred the money out of that account before you had the chance to get at it. The only cherished part of this conversation was the extremely long pause at the other end of the line and then the polite Ted L, salesman returned, advising us we were making a mistake. The only thing that saved us was the forsight to transfer the money before the debit was put through or we would have been in the same place as many of the people were.

On May 15th, 2010 we were called by the loan representative for Quicken Loans. After we gave him all of the extensive information he asked for, he stated we were approved and a fully refundable $400 deposit was needed as a good faith deposit. After we did everything asked of us, faxed everything, did everything we were told to do, it is now over a month later and we just got the denial email. I don't understand how he can tell us the $400 is fully refundable and then they say it's not refundable. Apparently the appraiser was $400 but he was at our property for twelve minutes. When we paid for our appraisal in 2005 it was $175.00 and he was there for hours. We have a severly diabled child at home that was just started on a non-covered medication for his epilepsy. The medication is $1,121. How am I supposed to pay for this as well. I'm in shock right now that any business is allowed to conduct themselves in this manner. He assured us of so many things along the way and now it's all very different.

This is a letter I submitted to Chase in regards to my merchant dispute with Quickenloans:

"This note is to serve as documentation that I am still vigorously disputing the remaining $297.62 balance on my account as a result of the original transaction that posted to my account on 5/12/2010 from Quickenloans. I have supplied numerous supporting documents that support my claim and will once again detail out my reasons below.

I am disputing $275.00 of the remaining $297.62 due to the following reason (supporting documents will either be listed below or attached as separate attachments to this memo): 'I haven't received service/merchandise' and 'I'm dissatisfied with the quality of the service or merchandise"

1) I was entitled to an appraisal appeal and I believe that this never occurred. Reasons for this (and I have all the emails to support this claim) are I requested more than five times for a copy of the appraisal appeal report that what was being submitted by Quickenloans on my behalf...I STILL TO THIS POINT HAVE NEVER SEEN OR BEEN SENT THIS REPORT. I submitted over five comparable sales (two that were identical to my home and all within 1 mile radius) to Quickenloans to be used as part of appeal report. Quickenloans is claiming they did perform this service...but all they told me is that they took my comparable sales I submitted and sent those to the appraiser (I still have not seen any proof supplied to me from Quickenloans showing they did submit documentation to appraiser on my behalf). I stated to Quickenloans as part of this dispute on 6/1 that I am not an expert nor was I given any guidance on what comparable sales I can and can NOT use. I'm now being told that some of the comparable sales I submitted were > than 6 months old or > 1 mile radius...which are reasons for dismissal. My claim to this argument is...I am paying Quickenloans for this service...as they are the professionals here...and that I had no knowledge of these rules nor was I provided any guidance from my Quickenloans mortgage broker...my expectation is they would have performed a thorough appeal report on my behalf.

[I stated very similar argument in a letter dated 6/1/10 already faxed to Chase Merchant Disputes - see attachment 1.b. Additionally, please see attachment 2 - this is an email I received from Jim, Sr Mortgage Banker at Quickenloans, on 5/18 that clearly states he will research comparable sales and submit a value appeal to the appraiser on my behalf. Again, I requested this completed appeal report over 5 times and STILL have never seen a copy of it. Finally, please see attachment 3 - this is an online conversation I had yesterday with Mark, a Quickenloans loan specialist, to which he clearly states that Quickenloans would submit a value appeal based on my behalf as well.]

I am disputing $22.62 of the remaining $297.62 due to the following reason (supporting documents will either be listed below or attached as separate attachments to this memo): 'I have been overcharged'

1) Per an email I received from Jim, Sr. Mortgage Banker with Quickenloans, dated 5/3/10, he clearly states that the credit report charge I would

be responsible for and charged would be $5.57 [see attachment 4].

I am hoping that Chase thoroughly reviews this dispute and all supporting documentation I have provided and act on my behalf as I think I've clearly shown both my remaining disputes are supported and valid."

Economic damages at this point: - $289.12 - have spent numerous hours since 5/27 preparing merchant dispute supporting documentation with CHASE (my credit card company) and Better Business Bureau. These hours were mainly used during normal business hours and to which I had to therefore spend extra hours at work to which I do not receive compensation for as I am an exempt employee.

Applied for a 1st Mortgage with Quicken Loans on 5/5/2010. I told James K that my wife and I owned our new home free and clear and that we only had Social Security and IRA distributions to repay the loan. He told me that was not a problem. They repeatedly asked me to send information that I had previously sent and clearly never looked at what they received. We have 2 IRA accounts. They ignored one and said we did not have sufficient assets.

My loan is now being processed through a new and far more competent organization and I have no reason to believe that it will be denied.

Quicken Loans had a nice rep and they put me through the mill for over 4 weeks. Told me I was approved, I spent $500 on appraisal, etc. Told them our HOA did not carry flood and EQ. No problem. Then at the very end before closing and after I complied with every request for info, they said our HOA had to carry flood coverage. Our HOA will not do so. I am furious. They should have asked this UP FRONT before wasting my time and money. Will never work with these people again. Very, very unprofessional. It would be so easy for them, knowing we are a condo, to provide all possible things needed in a checklist up front.

Just as all the other complaints. Wish I read these complaints before. They make you feel confident, rush you into paying the $500.00, then essentially take that 500 for themselves. Bottom line. They sound all nice & professional, but really I think their business is taking the $500. loss of 1/2 paycheck. they get an appraiser who rates home 30-40 grand than other appraisers.

My home loan was same as all other complaints, everything was fine until a week before closing, then everything got pulled out from under me. never closed. ONLY DIFFERENCE is that I am a shark, and I did not let them get away with keeping my money. I threatened them with the better business bureau, but more importantly the federal banking commission. I had my check back within a week, and then filed my complaint with the banking commission. don't let them keep your money, threaten them and get it back. I would like to know if they have ever actually closed on a property.

Quicken Loans will give you a complete run-around, forcing you to call them repeatedly for any information. Then they promise you a low percentage rate and no out-of-pocket and don't come through. The representative was rude, constantly going on vacations and referring us to her boss, who we never actually got to speak to. When we finally got down to the nitty gritty, she sprung charges on us that she had previously said we would not have to pay and then made rude comments about me personally when I called her on the lie.

Since I received no goods or services from Quicken, I felt this was unacceptable. I contacted American Express, but they failed to get my money back. I have been ripped off for $530, without receiving the goods & services contracted for. I did not even receive the appraisal report!

I was solicited by Justin of Quicken Loans to do a court ordered refi on marital property with cash out to an ex-spouse. I was shortly given a "conditional approval" with 8-9 items needed for verification. I supplied all the docs (over 200 pages) and was told via email and verbally by Justin that everything was ok and that the loan was going smoothly, not to worry. Well, you guessed it, 10 days before the rate lock expires I'm told the loan is being suspended by some other guy, not Justin, who no problem calling me weekly for 3 months leading up to this loan being applied for. The other guy, Bill, also tells that everything looks fine, no-brainer on getting this closed, yet 5 days later he tells me he can't close the loan. I can't tell you how many lies I was told by this Justin "Executive Mortgage Broker" about being able to close this loan. Given his title I would have expected him to know what he was faced against and been honest in his replies.

I have good credit, NEVER in 25 years been late on a single payment, have a debt/asset ratio of under 40% and make six figures. To make matters worse, my ex-wife went ahead and put a deposit on another home expecting the proceeds of this refi to get her into it at a certain date, based of course, on the positive approval from Quicken and Justin. She fully intends to sue me for the $5000 deposit she will not get back and God only knows what else I'm faced with legally. Justin is a very shady character, a liar that will tell you anything to get your business regardless of whether or not he can close the loan. Justin knew all of the circumstances of this divorce case and emphatically told me the loan was ok. He even knew the court dates where a judge was issuing an order to have me pay my ex-wife over $130,000.00 of proceeds from this refi. What a complete and total liar he was to me. Something should be done to stop these kinds of people from ever being able to tell a consumer they have been approved and will close without fail only to have it kicked out at the last minute.

Quicken Loans was going to handle the refiance on my home this process took over 2 months to complete, well come to find out I was placed in a flood hazard zone Quicken had me take out flood ins. quicken contacted my Ins. agent and told him how much ins. that was needed to secure the loan it was 88,000 my ins. agent told them what the price would be and it was added to my escrow it came out to be 64.33 monthly.Now Quicken told my agent how much ins. I needed not me!!

Well Quicken sold my loan to Chase Bank they sent me a letter stating that I am required to take out 80% of the total replacement cost that I have on my home owners policy which is 230.000 I only barrowed 88,000. Iwas told by Daniel R that Quicken would keep my loan and it would not be sold.Another lie it was sold after the first payment was made.Now my ins. with Chase is around 1600.00 for flood and 1400.00 for homeowners quicken never disclosed this to me all they said was you only need 88,000 of flood ins.

I was taken advantage of because I was doing what I could to save my home I went from a 15yr. mortage to a 30yr. to get some breathing room to keep the home that my children grew up in and now quicken has hung me out to dry if they would have told me that they were going to sell off my mortage I would not have taken out the loan after all I went from paying 810.00 a month for 15yrs. to paying almost 800.00 for 30yrs.I would not have done this no way. Quicken and Daniel R never disclosed this to me and then when i was notified of this they Quicken sent me a letter stating the requirements of flood ins. and how much I had to have funny it was never brought to my attention untill after the closing had been completed and it was a legal and binding contract. They knew this all along.