Public Service Credit Union of Colorado

No star for this rating. I recently had a fall out with my previous bank and because of that, I have a car loan with this bank. I figured I would move my money over to them. I set up the account and apparently my problem snowballed again with these guys. No one at PSCU told me that my savings account was directly linked to my checking account. I put aside almost $300 into my saving account to pay someone for services he was doing for me. Well, to make a long story short, I discovered today after looking at my online account that they had taken out $200 on two different days to cover my debit charges.

When I set this account up, I said I did not want my account to be paid and that they said they would make sure if there was no money in the checking account, that I would get declined at the store instead of letting it go through.

I went into the bank today and Christine told me that there was nothing she could do to help me. That all their saving and checking accounts are linked together and that it was in the paperwork of 20 or more pages of stuff they gave me when I opened this account. She also told me that with each decline of payment with my debit card, I would still receive a NFS charge, even though nothing was paid from either my account or their bank. Don't you think that is somewhat important to tell someone when setting up a new account? She told me she was sure all her employees tell their customers this information when setting up someone's account, yet no one told me.

Something sounds fishy here. If the money had not been transferred, then I would not have spent it in the first place. I feel they owe me $200 which they took from my checking account.

They have the worst personal service possible. They will not return my phone calls and have sent me to their collections department to have to deal with them over their errors!

I made a withdraw from my retirement account and received an overnight check for just under $10000 in funds. I went to my local Public Service Credit Union branch which was closed, but deposited the check in their ATM Machine. I was expecting to use my money, but was shocked to see that they only put $500 of the check into my account.

They said it was "policy" that they not release the funds for "5 business days!" They said they did not process the check at that branch. They said they couldn't release the funds any sooner than "5 business days" because they "didn't have an image of the check". I mentioned I have a copy of the check image from the ATM machine. This wasn't good enough and there was "nothing" I could do.

I've been a member of credit unions and banks. My experience has been exceptional with credit unions except for Public Service Credit Union. I would also like to add my wife had a similar experience to the one above. I wonder if there is a corporate effort to overdraw accounts, not communicate the fact to the customer, and charge outrageous overdraft fees. Because of this horrible experience I will most likely be changing credit unions after the first of the year and I would never recommend PSCU to anyone who values customer service and wants control over their finance.

In July 2009, my 2008 Dodge Avenger was totaled by hail. My insurance company (AAA) tried to contact PSCU several times to get a letter signed to continue the total. After 3 tries, my insurance rep contacted me. I then called Sean myself and did leave a not so nice message. He then dug the letter off his desk and faxed it back to AAA. My insurance rep then put together all the paperwork to total out the car and faxed it over to Sean. Sean continued to sit on the paperwork without notifying my rep. of receipt.

I then had to call Sean again, leaving him another message. Sean was then in contact with my rep and it was settled, AAA would send a check for the actual cash value of the car. While this was going on, when I had talked with Sean the first time I asked him about the GAP insurance that I had bought when I purchased the car. He replied that they would start the GAP claim for me and he would be in touch to get more information.

After about 3-4 weeks, I got word from my insurance rep that the check had been lost and that he had contacted Sean's supervisor about it. He was also reissuing the check to be delivered the next day and needed her signature. She did receive the second check. While this was happening, I contacted Sean and asked how the GAP claim was coming. I had to leave him another message and did not hear back. I tried him again and was informed that PSCU does not deal with GAP claims and that I needed to file it.

This has now been 1 1/2 months after the hail storm. I was not informed that I needed to be making payments during this time so my credit has continued to be blotched and when I contacted that department about it I was told that I was responsible for the loan still. I was also receiving letters from PSCU out of Texas about not having insurance on the car. I contacted them and they said not to worry about it. I filed the GAP claim and now it has been 2 months since this all started and I still am being sent late notices and notices about insurance when I have not had the car in 2 months and the insurance company has already received the title to the car. My credit continues to get trashed more that it already was. I feel that PSCU has not represented me as a client with respect or dignity and that it seems my loan and information was just lost on someone's desk and that Sean was just too busy to deal with my issues.

My fiance and I just joined a credit union because compared to banks, they are supposed to be the "good guys"- no outrageous fees, policies, etc. WRONG. We set up 2 savings accounts and 3 checking accounts between the two of us. Deposited our first paychecks a few weeks ago. So far, so good. I deposited my 2nd paycheck. Fine. He deposits his 2nd paycheck. He is physically handed a receipt, with the balance underlined, showing the balance including that 2nd paycheck. Fine. Until 2 weeks later, he tries to transfer money to our joint checking so that we can pay our rent.

At which point he is informed that his account is overdrawn. What? There was $900 in there a week ago. He takes off work to go into the branch to figure out what is going on, and is informed that they put a hold on his second paycheck for TWO WEEKS. Why? Because that's "policy". So for two weeks, he continuously used his debit card believing that this money was available, then was charged a $33 fee every time he bought groceries, gas, everything. He made 10 transactions and was charged $33 each time for a total of $330 in fees. That's not even the worst part. Besides the fact that I can't think of a single logical reason why they would need a policy like this screwing their customers, they DON'T TELL YOU. He was given a receipt with the balance showing that those funds were available. My 2nd paycheck was deposited just fine, why was that? When you go online to view the transactions on his account, it shows the funds there as if they are available. For example: $900 balance. -$33 fee. $867 balance. -$33 fee. $834 balance.

pAnd so forth. HELLO? If you are going to have a policy like this, you need to make sure that your customers know instead of hiding it in the fine print!!!! Show it on their bank balance! Don't just start subtracting fees! He was laid off twice in the past year- we are struggling enough, we need every penny of our paychecks. Our rent check bounced and now we don't have enough money to pay our rent. And to top everything off, we were told that they wouldn't refund the fees because they "couldn't". The "system wouldn't let them". I'm not an idiot- I used to work for a bank. YES YOU CAN!