I received a payment reduction notification, it looks very governmental. I called and talked to Ezekiel and set up the service and sent lots of paperwork on February 15, 2010. I couldn't pay then so they waited a bit then I got a call saying I needed to pay now so I wouldn't lose this opportunity. So I borrowed $1250 from my dad and they auto-drafted it. Ezekiel also told me my loan was already in Citi's hands, on the desk of so and so!
Now, no Ezekiel, and a new man I can't understand who wants more papers on a 10-year-old loan and told me not to talk to my mortgage company for they would take care of it. He never answers my emails, and just asks for the papers. I've stopped my bank from honoring the payments. They have taken $1250 out to pre-pay and tried to take $1250 more without telling me.
