Monterey Financial Services

In 2009, we took out this loan simply trying to make more money in this terrible economy. My husband was not working and has not consistently worked for the past 3 years. However, we made the debt and I am not disputing that. During this period from 10/15/09 till now, I made the payments the best I could on a single income and got behind twice, one time they helps us out. The Kansas City address could have been given to us at that time, so we paid it anyway; however, they gave us no options but to mail these payments, as their internet service charged more for making the payments on line, more money out of our pocket. So over the past two years, I made them.

They would call if I was one day passed due. I would be put on hold, more than I can count, several times for 20 minutes are more. I finally chose not to deal with lousy customer service. I tried to coincide my paycheck period and mailing time but was unsuccessful more than I care to count. Then tonight, Andy called, I answered and to my surprise a real person came on the line. After much heated discussion, I was told that there was a Kansas City office or post office box I could mail my payment to - a Kansas City office, we live in Kansas City.

If they had made this offer to me from the get go, my late fees would have been minimal as I would not have had a 5 to 10 day mailing delivery. Then when I requested a letter stating that this debt was paid in full, I would have to "call" the office to request it, again dealing with the terrible customer service. I feel that they have taken advantage of us by having the terrible customer service, not sending a letter stating we could make the payments to the Kansas City office. I don't know what can be done. If anything but something needs to be. They took advantage of a single income family in more ways than I can count.

This company is trying to collect money by using another fraudulent company, CAA (College Admission Assistance). CAA collected personal information, didn't provide any services of what they promised to (all of their job was done actually by school counselor for free and they didn't even try to help for the money they were getting), they were taking $275 per month for 8 months from my debit card (they counted it with "percents" for a sum of $2000) until I wrote them a letter that I, dissatisfied with their services (or absence of services actually), are not allowed to take money from my account anymore and I changed my debit card number.

First, this started when my crescent jewelers account was transferred to this company Monterey Financial services, due to crescent going bankrupt. So when I started paying Moneterey they sent me a coupon book to send each one with my payments until it was done, I would have been done paying off the account in 8/09 if I keep sending $170.00/mnth which is what I was doing. then I came across some money so I decided to pay off my debt early, I sent $650.00 in Feburary, and the balance then by my records was about $1,100.00, then I sent $340 in March, and then $200.00 in April. Just to mention in my coupon book the number to reach someone is just a recording, then it puts you on hold for 15mins, then the recording comes back and says leave a message which never gets returned.

Okay so after realizing no one would call me back I looked online and found a 800 toll free number. this is in early May, I spoke with one young lady who told me depite me having my records showing I paid off my debt she said I still ower $184.90, when I asked why she said they charge 24% intrest every 14th of the month as long as you have a balance, this made me mad but I told her I would pay that remainder the following week. the following week 5/15/09 I called back to pay off the $184.90 and jennifer tells me now it is $205.50, this made me fuming mad, when I asked why and explained what the young lady from the previous week said Jennifer says, no that is not right it is 24% interest everyday that you have a balance.

I went ahead and paid the $205.50, but i need answers. 1st I did not enter a contract with Monterey for intrest of 24% a day or every 14th of the month. I entered a contract with crescent and this was not in it, i had done business with crescent before in the past and that is why I used them again, I had no idea they were about to go bankrupt.

I feel that I was taken advantage of by Monterey Financial Services and that they lied about how much I owed, i followed the coupon book their company sent and still they have an excuse for crazy interest rates I knew nothing about prior to being transferred to this company.

I purchased a bed from Nautilus Sleep Systems financed by Montery Financial. I paid the bed in full. They claimed I missed multiple payments and trumped up phony additional charges. Nautilus sleep systems went out of business in 2005 so as they claim they are not they same company and I owe nautilus sleep systems then they can no longer collect. They have illegaly harrassed friends, family and neighbors. I have had two neighbors move because of their constant daily harassment to ask me to pay them. They have repeatedly blackmailed me telling me they would ruin my credit and I had to pay anything they asked. This is not the only fruad they have commited. They have done it disgued at internet speedway and many other phony companies. They have stole millions by blackmale of phony charges threatening bad credit if the consumer does not pay.

Monterey Financial Services (MFS) claims to be an assignee of Global Escapes. MFS has made repeated, harassing phone calls regarding this alleged debt, despite being asked to cease and desist. In fact, in one conversation I was advised to get a job at McDonald's to pay this debt.

My husband and I contacted Global Escapes to advise them that we did not wish to use their services and wanted to cancel the contract, at which time they forwarded the account to MFS. We have never used Global Escapes. I sent a letter to Global Escapes and MFS wherein I advised them that I do not believe the contract is valid as it contains blank spaces. Specifically, the space that contains the name of any assignee. I believe that making such an assignment by Global Escapes is a material change to the Retail Installment Contract, to which I was not notified prior to the change.

Bottom line, MFS has been harassing me by calling repeatedly and yelling at me as though I were a child. They will not back down and I need help in resolving this matter.

They have impacted my credit and are causing emotional distress.