Money Mart

I have been a client of Money Mart since early 2011. I proved successful and reliable in paying my loan back until November. When November came, I called the Money Mart branch (King St. W at Dufferin St., Toronto) to advise that I was unable to pay the loan and a payment arrangement with them. I broke that arrangement as I have been dealing with a personal matter that has physically relocated me.

I have been getting calls and keep telling the agents that I am able to make partial payments. They decline every time and say that what I am offering is unacceptable. I can make smaller payments on the loan until it is cleared up. I spoke to the Branch Manager last week to try and work something out and he was all okay with it, until today when I received a threatening call from John. He called from a blocked number and asked me if I was ****? I confirmed my name and then he said he had my file on his desk from a company named "Money Mart." Further to this, he said he was going to be coming by my house to collect the money on Friday (tomorrow) if I was unwilling to pay today. I said I am not at home and that I won't be home until January 16, 2012. He said he would speak to my family and collect the money that was owed. I told him that he has no right to threaten me and that I don't appreciate bring harassed considering I have made several attempts to rectify the situation. Before he hung up, he said that I better have the money ready tomorrow and told me to stop calling (whatever that means) and that he would see me tomorrow.

In shock and scared, I telephoned the head office and gave them the information. I am shocked and appealed at how ill managed this is being taken. They were unconvinced that this was possible and that I was making it up. I also called the Money Mart Branch back to speak with "Kevin" the Manager and he was unwilling to cooperate. I asked him if there was a John who worked at the branch and he said no. I asked if he gave the file to someone else, he said it was out of his hands. He also told me to stop calling that branch. I have filed a police report and will be seeking legal council immediately following this incident.

I am a 27 year old female who lives alone. This is a very serious matter and I will not take this lightly. Okay, I owe money to Money Mart, I am 51 days past due, but I am a human being with very serious personal matters and am willing to make a payment! I am not able to pay an entire $900 at one time. I can do several payments of smaller increments.

I am seriously scared for my life.

I have received several phone calls from Action collectors stating that I owe them $371.83 on cheque number 20 on September 2005 from account number ****. I have no records that the cheque was reversed. The staff at Money Mart might have put the cheque through after the payment was made. This happened 7 years ago. I don't recall anything like this before with Money Mart.

I have been using Money Mart for several months for payday loans. I have always paid them back when promised and this one time I was unable to make my payment. I contacted them to let them know that I won't be able to make that payment. When my payment was due again, I again called to let them know that I had to leave town and wouldn't be able to pay them until the following month. I also told them that I was only able to come up my rent money for that month. I spoke with a lady from the head office to explain when I can make my next payment. She said that it was okay and she would make a note on my account.

A few weeks later, I checked my bank account to see that they took over $800 from my account. When I called to find out why and explained that I have spoken with someone and made arrangements to pay the following month, they told me that the money was not release to them yet and when it's done, they would pay me back my money. I called my bank to find out if they have released the money to them and they said that it was done a day ago. So I then called Money Mart and was told that they could not do anything for me. They said that they record all calls and they have nothing on file stating that I called and what my arrangement was with them.

So, they ** me over and took my rent money without any notification. They accused me of making up my story. She was very rude, she yelled and screamed on the phone, and she would not let me speak. I got so upset that I ended up hanging up on them. Nothing got resolved.

I work contracts with an agency and hit a very bleak time during fiscal year end. By the time I started another contract, I was back-paying. I defaulted on a $100 payday loan with $29.95 interest and chose to be able to eat while I struggled for the next contract. So they got their NSF fee and the bank charged their fee, two counts of $42. I paid back $60 and when I could not give a precise date for the rest (I had been trying to sell some belongings), they started with the phone calls, eventually all of them were from BC, on the other side of the country, five to six times a day.

Unfortunately, I've experienced these people to be vicious and kept the phone ringer off. Nothing can force me to engage them without my lawyer or the police present. If they addressed the people they harass on the phone in public, we would be in our rights to have them arrested and plenty of witnesses would agree. Obviously, some people don't know how much groceries cost, much less the phone service they abuse to harass by when times are rough.

Then after a month of this every day, I went to pay my rent only to discover $125.95 was taken from the account with the "draft memo" notice. They had put the check through again. I doubt very much I'll get the difference from my first payment back...and that's theft. On Canada Day, no less.

In total, my $100 loan cost me $269.95. I've paid out quite a lot of money in interest to Money Mart over these last couple of years for much larger loans, which were always paid. Also at the Money Mart location I went to, the customer service guys were very nice and polite, as I got to know them they told me their working conditions are deplorable and most have left or are leaving. And since I know them, it was a sad call I had to make, but I did not want to fail them on a commitment date and let them down and I know they regret handing the file over. No hard feelings guys.

To me, the greatest irony is that the massive real estate corporation that owns my apartment building stood by me even though I owed them for two months rent! They were never vicious or dishonest or criminal (calling people from the highest rate distance is robbery!) And I've only two more payments till I'm clear! So in two weeks I could have given them their $69.95. Yes, you read that right, they did all that for $69.95 to someone who has done business with them for three years, same location and all of this over a period of two and a half months! What comes around goes around...

Thanks to all of you for sharing your stories. I know how hard it is to brace yourself for the abuse when everything else you had to pay took it all and you're getting by on barely one meal a day. And there is no government assistance or food banks for those who can make enough money for shelter, utilities, and phone, which are necessary to keep the job. For all these past few months of hardships, and I know this could happen to anyone, I've known corporate executives that crashed. I'll just keep getting through and treat people with respect. And someone unexpected did help me out that same day, so I was able to put my rent through and I'm relieved that I won't be letting the property corporation down. They deserve every penny.

As for the human garbage whose behavior does not motivate payment but only adds an additional burden to those under extreme duress, what comes around...

I went to this branch to get a payday loan as routine every month for the last 2-3 months, where which there has never been any problems until this march 08, 2011 at approx. 7:10pm Calgary time. A new employee was processing my request and quite some time passed by and I asked if there was a problem and she stated there was one since she couldn't find me in the system and she apologized for taking so long but she was trying. I accepted that.

As time passed by and seeing that she didn't feel it was important for me to have the process expedited expeditiously, I told her that I had many payday loans all paid on time and I never had such delays. That's when Fardos jumped in and started yelling at me not to "cop an attitude." I told Fargos not to yell at me and she continued at which time I requested my paperwork back because I wasn't going to tolerate that kind of abuse. She continued yelling at me as I left saying hurtful remarks.

I turned back requesting to speak to her manager who so conveniently appeared. As I tried to explain to the manager, who refused to give me her name, my predicament, Fardos kept interrupting at which point I turned to the manager and asked her to stop this abuse. The manager stated she was in the back room and only heard Fardos come to the defense of the employee processing my loan at which point Fardos again, yelling interrupted the manager who, did I say refused to give me her name. At that point, I asked the manager if she had heard what was going on why did she not take any steps to make certain the matter would not escalate to the point it did.

Again, Fargos started yelling and I decided it would be best to leave given the evidence showed I was dealing with people not qualified to be dealing with the public. I left and came back to ask for the phone number of the establishment and was disgusted when Fardos threw it to the slot. I called the number within 15 minutes at approx. 7:40pm and Fardos answered the phone. I asked to speak to her manager to again try to get her name and Fardos told me to call back tomorrow.

The fact that I am writing this at this time of the night shows this incident is troubling me given I occasionally depend on Moneymart for financial assistance and they have provided me with courteous assistance until now. I was disappointed that manager would witness the abuse I was receiving from this employee and take no steps to diffuse the situation forcing me to leave so there would be no escalation. I want to continue my relationship with Moneymart but, in turn, I ask that you reprimand Fardos for her misconduct or at the least I be given an apology.

I had a payday loan bounce. I told them to take my government credit that we all got for them over charging us and apply to NSF. They told me they couldn't do this and had to have head office do it. The next day I contacted there head office and they stated the store is able to do this but they just opt out of it because they don't want to fork the cash out the government order them to do.

I am a disabled woman who walked to Money Mart in downtown Victoria to be told that I needed to have ID to pick up the money sent there for me. The man working at the counter did not specify what kind of ID just that I needed ID. I have used this Money Mart branch many times and have not used any ID. I have cashed cheques, picked up money sent to Money Mart many times and have not needed ID until today. The only requirement I have needed to pick up money has been the control number which I gave them but that was not good enough. I explained this to the man working and he told me that I needed to bring in an ID. He did not specify that I needed a picture ID until I walked home which takes me approximately an hour to walk there and another hour to walk back only to be told by another worker that my ID was not good enough and that I needed a photo ID and would not explain anything.

They would not listen to anything I was saying and only looked at the computer. I felt like they were playing a cruel game with me and laughing after I walked out of the store. I am a disabled woman from a car accident that broke my back and for me to have to walk approximately 4 hours to resolve the situation is totally wrong. If they are new workers or old workers, there really needs to be some groups on how to associate and communicate with customers. If not, you are going to have some pretty angry customers with the two people working at the Money Mart at **** St. Victoria, BC. ****. They were working from the time I got there at 10 am on Friday, November 12. Something needs to be done. Thank you.

I unfortunately like several others got a loan through MoneyMart. Due to a medical issues and then getting laid off, I have not been able to pay the loan back as soon as the original arrangements required. I did make 1 payment of my arrangements but I am now 36 days past due and get no rest. They are calling me every day at least 15 times a day but when I pick up the phone and they hang up. When I do get someone, they are insulting and have actually called me names. This is abusive. I am filing a complaint with the state tomorrow.

I have told them my medical and financial situation and they are rude and unwilling to work with me regarding the harassment. I have over $300 in overdraft fees that I have had to pay because they keep redepositing a check that I have told them wont go through and not to deposit. I would like to know if it is legal for them to be calling me this much a day and if it is legal for them to deposit a check for a different amount than the actual collateral check I wrote them. They keep trying it under different names and for different amounts of money.

I purchased three money orders from your location on 9/29/2009. I then gave these to my attorney for a payment. I have the receipts but it doesn't say the amount on each on them. I would like to know who cashed these and if at all possible, a copy of the top part of each of these cashed money orders. Thank you very much.

I contacted the branch that I took the loan from three days prior to the due date and informed them of the problem. The guy I spoke with said no problem, we'll hold the check until I could make it in with a payment and that he would make a note in my file.

Three days later, I received a call from my bank informing me that my check had bounced and I owed nsf fees. I contacted the branch that day and was told that it was my fault the check bounced and that it would be sent to collections in 15 days if no payment was made. I went in and payed $100 on the balance of $300. I informed them that the rest would be paid in three weeks.

Two weeks later, I got a call from the collections department at they're head office saying I owed this money now and interest was being applied. So I sent them a check and forgot about it. Last year, I went in to get financing for a car and was told that I could not have it because I owed money to Money Mart. I contacted them and they said that they hadn't processed my check two years previously and when I asked why, they had no answer and said you must pay it now. I sent them two checks, each written for half the amount owed. I checked with my bank when the first check was dated for and it had been cashed so once again I forgot about it.

Yesterday I received a letter from a collection agency saying I owe almost three hundred dollars still. So today, I called money mart again and was informed that my second check was never received, which is curious because they were in the same envelope. So I paid this collection agency the balance today and hopefully the matter is closed.

The incident occurred on 1/20/2010. My husband was scammed. He wrote out a postdated check to a man with the assumed name of Tim Meyer. We contacted the police immediately after the incident. The officer informed us that we were scammed and advised us to put a stop payment on the check. However, Tim was able to cash the postdated check and collect the money at Money Mart. Money Mart now claims that we are responsible for payment of the check. They claim they are protected by the UCC laws for Holder In Due Course. To qualify for HDC they must have accepted the check in good faith. The UCC defines good faith as honesty in fact and the observance of reasonable commercial standards of fair dealing. Money Mart failed to act in a commercially reasonable manner when they chose to cash a post \dated check without taking the minimal steps to discover whether the check was valid.

The presentation of a postdated check should put a cash checking entity on notice that the check may not be good. Money Mart was put on notice that the check was not good until a later date. Good faith, as it is defined in the UCC requires that a holder demonstrate not only honesty in fact but also that the holder act in a commercially reasonable manner. They chose to accept the check on their own peril. We took the proper steps to protect ourselves and our well being by contacting the proper authorities and to make certain that the check would not be valid. Conversely, it is apparent that Money Mart neglected proper protocol in cashing the check. It was the responsibility of Money Mart to acknowledge the postdate on the check and verify its validity. Therefore, we are not responsible for their negligence. We can provide a police report to validate our statement as well.

Well, I went to Money Mart to get a pay day loan. I have done this several times in the past. This time however, I had gotten laid off my job between pay periods. So, I called Money Mart and explained that I had gotten laid off and will pay off the loan as soon as I get a new job or make a payment the following month.

Launa, the girl I spoke to said, I'll put a note on your account, and if you can make a payment by the 15th, please do so, or your case will escalated to head office. I told her not to deposit that cheque I had written because it will bounce. What does she do, she totally ignores that the conversation ever took place, and deposited the cheque.

Now, my account is in the negative for a $42.50 nsf fee. Which could have been avoided, if Launa had listened to me. Isn't this illegal, or is there something I can do about this? Well, the bank charged me $42.50 nsf. Plus, they will charge me another $5.00 for being in the red. Now I owe my bank money, as well as money mart, and they will now charge me $20.00 for not paying on time and interest will be piled onto the loan.

Unfortunately I was forced to obtain a payday loan from Moneymart. Not only was I hospitalized shortly thereafter with a very serious infection following foot surgery, but I was on I.V. antibiotics for 6 weeks thereafter and also was laid off from my job. I talked with the local Moneymart office and they were less then understanding. They promptly referred my file to the "Corporate office". Again...I was very ill. They would begin calling at 8:00am, many times they would call and hang up, they would call and there would be a recording in Spanish (of which I do not speak)or one specific time when my nurse was at my home and she was trying to use my cell phone to call out to my physician with questions about my medication. She was using my cell phone because she could not get a signal in my home. She kept trying to call out and they would be on the other end and they would tell her to tell me to pay my bills, and when she would hang up, they would call back and this went on several times until she finally was able to call out they then left several messages telling me I better never hang up on them again.

During this time they kept redepositing my check although I told them it would not clear, which resulted in hundreds of dollars in overdraft fees. They continue to call me at least 20 to 30 times a day. They call and hang up, they call with a Spanish message. Sometimes I talk with someone and tell them the story, they tell me to have a yard sale and other such rude comments. Call me a dead beat etc. Sometimes they attempt to transfer me to an "Account manager" and many times they will cut me off and call me back and tell me I better wait to talk with them. I talk with them, and again am forced to deal with the rude comments. And they will then call back in 20 or 30 minutes and the process starts all over. Are they kidding? Money Mart also apparently operates under several different names and would attempt electronic deposits under different names and different amounts so I could not stop payment on any of these actions.

I got a loan from Money Mart in June of this year. I was unable to pay it b ack on time because of a run of bad luck....my fiance had heart surgery and I had to take time off to take care of him for which I wasnt insured. When I returned to work I started giving them what I could...only to harrassed by phone calls because I wasnt giving them enough. Recently I fell ill to the flu and was out of work for 3 weeks so once again I was unable to pay. I called them to let them know what was going on and they put me thru to the person handling my case...his name was Alan. He was rude from the start...telling me to pay my friggin bills. Like this guy even knows me..and then when I asked him if he could just send me a statement explaining my payments and the interest so I could see a credit counselor with it and see the best way to pay them back. He responded that he didnt owe me any favors. He spent the rest of my day calling me and swearing at me over the phone...this is suppose to be a company. They are unprofessional and the law needs to step in where they are concerned.

We recieved a payday loan from money mart and were not able to pay it all back. After aproximately a month of calling the actual branch and explaining our situation and that we would slowly pay it back A.S.A.P. it went into what they refered to as the next stage. I spoke with a gentleman by the name of Nicholas from what i assume was a head office and we agreed to make a payment plan to clear up this ever expanding debt in payments. He told me to discuss our finances with my husband and come up with an amount that we could pay on it every month and to call him back and leave a detailed message about what we had decided on over the weekend and that he would be in touch with us that monday. He assured me that everything would be fine.

He actually went as far as to say " don't worry about it that much and have a great weekend and enjoy the sunshine" He told me that it hadn't actually gone to collections yet and as long as we made payment arrangements everything would be great. Well, what a lie that was! We packed up our infant Twin sons and headed out to do our weekly grocery shop and whatnot and while attempting to withdraw from our account found that our balance was not only at $0.00 but was in the negatives. They emptied our entire account on the same day that I had spoken with Nicholas. Now we are left with nothing.

I realize the money was owed but we feel robbed. I would understand this action against us if we were attempting to skip out on this loan but we wanted to pay it off and returned every call made to us. I feel wronged because Nicholas and I spoke and he assured me that all would be O.K. and that we could set up arrangements that worked for all of us. He assured me that this situation had not gone so far that we could not fix it. In the end the money was just taken from our account without any warning or consideration for our wellbeing. This was wrong on so many levels and has left us with absolutely nothing.

I wrote a check to an individual who went to this company to get the check cashed. I got a message from nichole asking to call regarding the check. In the time it took me to call back the individual who I wrote the check for had already left and this company no longer needed any information from me. However Nichole insisted that she needed my PIN number for my bank account to verify funds for the cashing of my check which was no longer being processed. I told her I would not give her the information.

I called back and asked for a manager and got Debbie who told me she needed the information due to the amount of fraud they have been experiencing. These guys were trying to get my money. They had no legitimate reason to ask for that information. If they are a legitimate check cashing operation then they have other means to legally verify my funds. BEWARE!

Fortunately none at all. I am of minimal intelegence and can see so obvious a scam comming. If you read this just beware. These leaches are everywhere1

I received my first call from this company 2 weeks ago. I came home to a message on my home phone (which only 2 people know the # of) telling me that I had business with them at one of their money mart locations and that I had to contact him in 7 business days. I've never used a pay day loan service, much less this specific one. I checked my credit report and rechecked my bank statements and found nothing so I ignored it. Got a second call a week later which I also ignored.

Then last night I received yet another call. This time it was from someone with Dollar Financial Group, which apparently owns money mart. They had a very aggressive and harassing tone in their voice and left a message to the effect of Look, this has gone on long enough and you need to take care of this now, etc. I've yet to receive any actual written statement for this but decided I'd had enough of the calls.

I called the number this afternoon. When calling, they immediately ask for your social security #. Now, I don't know who goes around saying their social security # of the phone but I sure don't. Asked them to look up the number they were calling and it wasn't in their system. The person I spoke with said if I gave them my full name and address they could remove me. I asked him if it's possible to do this without giving them personal info or to just be placed on their state do not call list. He laughed and told me to report him and hung up. This company is incredibly shady and I'm tired of this. I'll be filing a complaint with the state as well as the BBB and State Attorney General.

I had been stuck in the payday loan loop for a couple of months. Unfortunately due to unfortunate circumstances my cheque bounced. I was contacted by Money Mart a few days later and informed them that I would pay part of the $800+ bill that I owed. I explained that I planned to pay them $100 every two weeks until it was paid off. They accepted in the end and I went on my merry way. On that friday, I went to the bank to withdrawl my rent and $100 for money mart when I suddenly realized there was only $180 dollars in my account. Money Mart had re-deposited the check without my permission. I had made a payment arrangement with them and they broke it by depositing the check.

Money Mart contacted me today saying I owe them for NSF and interest. I told them that since they did not get permision to withdrawl anything from my account that I will not pay.

Unfortunately I could not pay rent this week and it will have to wait until next payday. My landlord is not happy with me right now with good reason. All my bills are going to be late because of this.

Hello there, I just wanted to tell as many people about the terrible expirience I have had with money mart. In the beginning of March I took out a payday loan for 150.00 dollars (which the tellar was trying to get me to take more) I asked a number of times, until what day I had to buy back my check so as to not have to pay the entire 179.00 that the check was made out for. She told me that I had until the 19th of march, because Friday is a holiday. So I got together the money on the 19th and went to get my check back.

I was told by the tellar that, since I had last been in, the policy had changed and I now had only until 12pm of the 19th to buy my check back. I was also told by the tellar Jesse that, we just aren't making enough money with payday loans so we changed the policy. I feel tricked and taken advantage of. I will never ever use their services again, because they lied to me! I am a single working mother who goes to school full time and 30 dollars can be the difference between food and no food. It is a travesty that these companies can do this to people who are just trying to survive.

I already mentioned that I am a single parent, because of this situation I cannot buy a bus pass this month and it may not seem like much to some but it is everything to me.

I had a cheque for Money Mart bounce. They called me, and attempted to recover the full amount. I tried to explain to them that I would need to pay back a certain amount per month, as I could not pay the full amount. I was then advised that this was not good enough--that I should just come and pay them back and then get another loan to get by. I could not do this, and my file was sent to collections. I was called by Eric Duchesne on Friday, February 15th. I work until 6 pm and could not return the call. I then received a phone call at my place of work on the following Monday.

I did call back at that time, and after explaining things to him, we had come to an agreement that I would pay back half on my pay of March 19th; and then the balance would be on the next pay after that, which would be on April 2nd. I did not ask for written confirmation of this, my mistake. Imagine then, my surprise when I looked online in my bank account and saw a debt memo collection in the amount of the cheque that had bounced.

My rent check bounced, and I will now not be able to honor other commitments I have made to some of my other creditors for payment of late amounts. Money Mart would not--and said they could not--help me. Funny, that is what the bank told me, also. Money Mart said "Ooops, well it looks like the branch manager re certified the cheque." I asked, "How can they put it through when it has already gone to collections?" The point being: it went to collections, and they were quick to be demand the full amount now. Now they are warning me about not paying the interest!

I recently recieved a Western Union $500.00 U.S. Money Order purchased at a 7 Eleven in Northern California for $1.00. When I went to cash the Money Order I discovered that the only institution I could cash the Money Order at was Money Mart. Money Mart is the sole representative Western Union in my area. I attended the local Money Mart in order to cash the Money Order. The Clerk informed me that the exchange rate for that day 0.9528 = $476.40 in Canadian dollars. This exchange rate was .02 cents lower than the current daily exchange rate @ the banks.

Further as I was to find out Money Mart considered the WESTERN UNION MONEY ORDER as a check. Therefore this entitled Money Mart under their fee policies to subject the $500.00 to a further charge of 4.99%(on the face value) = 23.77 because the Money Order was issued in U.S Funds & charge a further 2.99 listed as an item fee. The end result a $500.00 U.S. Money Order amounted to $449.64 in Candian Dollars.

Needless to say I was astounded that Money Mart could subject me to such outrageous fees so I contacted them through their Website.

Their response by email is as follows: Money Mart is a convenience based financial service. We are open longer hours than a bank and open weekends and holidays. In addition, there are no holds on your money when you come into Money Mart to cash a cheque. As with any convenience based business, the charges incurred by the customer are in place to offset operating costs associated with the services provided. In addition, US items take longer to clear our account once deposited. All of these variables have been taken into consideration by our corporate office when determining our service charges. In summary, your transaction was processed in accordance with our current fee schedule. I hope the information above addresses your concern relative to the service charges you incurred. Please feel free to contact me should you require further information.

I also contacted Wetern Union through their Website & have recieved no response.

I further contacted the Better Business Bureau to launch a complaint & was informed that the parameters of complaint layed out by the BBB did not concern my complaint with Money Mart.

I ask you what gives Money Mart the right to charge these fees? This was a Money Order not a check. The funds in question were held in trust with Western Union.

Once again as is it is already well known this proves that Money Mart is not only a Loan Shark but simply are thieves & corporate pariah's preying upon any opportunity to take advantage of any situation.

I took out a payday loan to help me move closer to my employment for $653.75 due on August 21, 2007. My then employer didn't bother paying the bonuses on time as they stated they would and the check ended up bouncing.

I try to get funds together and was able to put down $160 at one time to try and pay it down while my employer jerked me around and didn't pay the bonus for over 2 months.

On November 9th,2007, Money Mart certifies the check and collects the original amount of $653.75. I go into a location and get the remainder of the $160 back totaling $135.65. I was told the account was settled.

The following week I receive a letter from Money Mart asking me to pay the full amount of $653.75 back to them and continue receiving automated messages to call them. I ignore the first couple since I figured they just needed to catch up to the fact the account was settled. But each call cost me primetime minutes on my phone so call them to ask them to stop calling me.

I get a real ignorant kid on the line that tells me I owe $140.75 for the NSF fee twice plus interest. I tell him I can't be charged for the NSF twice and to send me a letter outlining these new charges. I also tell him these automated messages cost me money and not to keep calling me until I receive said letter.

They refused to send any written documentation of these charges and the harassing phone calls continued.
I find Money Mart website and email them on December 12th, 2007 telling of my problem and asking for their complaint handling procedure. They didn't get back. I emailed them again on December 16th and provided more information like the reference # the automated message kept leaving.

I received a reply from Alan Brown, Collection Manager with a breakdown of what I owe and now it's $68.14.

If the kid during that first conversation gave a reasonable amount and reasons for the charges, it would likely have been paid provided they had actually send me written reasons for it. But they refused to send any documentation and continued their automated phone calls to harass me into paying for charges that appear AFTER the account was settled.


Economically, I've had to pay for their harassing automated messages for over a month and 1/2. I left my employer that jerked me around for the bonus and have been applying for better jobs. Sadly, I'm out of minutes on my phone right now and will not be able to get more until Wednesday night. I'm missing employment opportunities because Money Mart continued automated harassing phone calls after they were asked to stop.

I'm very stressed out and it's showing in lack of sleep and general feelings of unwellness.

,more in debt,had to take other pay day loans from other places to cover the payments they said i still owed

Leaving me without rent money. I will now be late on other bills and barely anything for groceries. When I called they told me the damage was already done and the only thing I could do was pay the service charge and reborrow which would not help because my cheque was impossibly low, and they would not have given me near enough to be able to pay my rent. Luckily my fiance and I just joined our accounts so the money they took out was his, otherwise I would have had another cheque bounce and the associated fee.

After I moved out of Surrey and away from my abusive ex a government check came to my old address where my ex was still living. I suspect that he wanted to get back at me for leaving him and taking our son with me by cashing that check so I couldn't have that money for our son. One of the tellers allowed someone other than myself (I suspect my vindictive ex boyfriend or his mother) to cash a check through my money mart account.

When I called the Money Mart that was used all I had to do was give the teller my SIN number and birthdate over the phone and she gave me the store where I opened my account and what checks had been cashed since I registered and when they were cashed.

I only found out about this when I recieved a photocopy of two checks. One was my replacement check that was issued to me when I changed my address through the government and the second was one that was cashed at the money mart in Surrey where my name was forged on the back. I was in Powell River at the time that check was cashed.

Money Mart is an easy target for identity theft. They make it too easy to get peoples information and to cash other peoples checks. There is an investigation pending however the Money Mart they used doesn't have security cameras so it is going to be difficult for the police to find enough evidence to press charges.

Since this was a government issued check the government could possibly seak overpayment charges from me.

Our company is out $200.00. Or the company's credit would be marked.

On July 14, 2006, I went to money mart to sent money overseas via western union, The lady at the desk quoted me a service charge of $34.00 to sent $400. I later went to the Ralph store next door to confirm the rate by calling Western Union, they quoted me a rate of $24.00, I went back to the Money Mart store, and they insisted that the rate that they quoted me was directly from Western Union. I remember that several months ago I was charged exhorbitant rate when I sent money overseas via western union by the same company.

I know that several years ago there was a class action law suit against Western Union for charging customers exhorbitant fees.

When I called to complain to Western Union about the incident I was informed that Marie Crawford one of the corporate managers would be getting in touch with me, I never heard from her.

My main concern is that, if Western Union is actually in cohot with money mart to defraud consumers or is Money mart (310-675-5377) doing this on its own.