MoneyGram

First of all, Walmart advertised that your tax refund could be fast and we did direct deposit to our Walmart card. They refused to give us our money, deposited by the Federal Government. So, we purchased their MoneyGram from our Walmart card. Now, they are refusing to cash them. At first, they refused to give money from the card because of Green Dot and fraud. Now, they refused to cash their very own MoneyGram? How do we get our money back? Why did they not advise customers that their MoneyGram was also fraudulent like their cards?

I contacted MoneyGram to check the status of my money order refund that was stolen and cashed for the amount of $803.22. I'm always placed on hold when I ask to speak with the supervisor. After five or six minutes had passed, the phone is disconnected.

This is my worse experience ever with the company that collects all info about you such as SSN and other fairly important sensitive information. Now, I am afraid how they are going to use it. I tried to send $330 by using their online system for the first time. After spending quite a time by entering needed sensitive information such as CC and SSN (last 4 digits), instead of expected confirmation message, I got "There was an error processing your request".

Noways, it's very annoying. Give me any reason why I should stick to your service and not to my bank international transfer. Instead of solving it ASAP, they keep sending me auto response emails. They must have more robust web service, CS, and quality testing department. Terrible company and I hope they are sued permanently and will go out of business soon.

I've used MG service for a couple of years now. No problems until last night with my last transfer attempt. It was reversed. When I contacted customer support, I was told: "We are no longer comfortable with you sending money to this person." I made 6 subsequent calls and got the same response from every agent, including two from the 'fraud' department. The first time, they apologized and reversed the decision and told me to go ahead and send another transfer which I did.

After I returned home approximately half hour later I received a phone call by a man identifying himself as an MG/ rep and he abruptly told me, "We cancelled your transfer (the new one after I was told everything was fine) because we do not feel comfortable allowing you to send money to this person." It was the same person I have been sending money to for the 2-3 years I was using the service.

I believe they made this bonehead decision based on stereotypical suspicions and certainly not based on any factual information since there isn't any! I don't understand how this type of policy and the inconsistency of their reversal of decision (this happened 3 times) could allow a company to survive. Perhaps it will eventually (the sooner, the better) go the way of Blockbuster, K-mart, et. al. Western Union has never given me a problem, and I'm happy to be back with them (they're also cheaper to use! ) Bye, bye, "MonkeyGram."

I purchased a money order for $786.00 at Wal-Mart on Dixie Hwy., Louisville, KY on 11/16/2011. The person it was made out to tried to cash it on 11/17/2011 at a Wal-Mart on outer loop. They were told it was declined. I called customer service and asked why. They said that because it was purchased at Wal-Mart, it could not be cashed at Wal-Mart. So, they had to take it to a check cashing place to cash, which cost $40.00 versus the $3.00 Wal-Mart would have charged. I think this is a rip off. There were three other people who had the same problem while he was there.

I deposited money at Walmart using Moneygram for a prepaid debit card. This time the money was not posted to my account until about 5pm that day! It usually only takes minutes to do this. So after being on the phone for hours, they finally said that their servers were down and were trying to push the transactions through. If i had known that was going to happen, I would have kept my cash instead. Moneygram **.

I purchased a MoneyGram money order for $900 from Walmart but the amount was in error so I returned it to Walmart with the receipt stub and the store purchase receipt to redeem the money order and get the correct amount. The clerk asked for my Social Security number and my drivers license, which was unnerving but understandable to prevent fraud. I obliged the requests, and still, they denied giving me my own money. The clerk gave me a printed tape with the MoneyGram 800 number to call and get the reason for denial.

When I finally got through to a live person, they asked for the same information again. He then told me that because of the amount, they could not cash the MoneyGram money order and that I should take it to my bank or a check cashing outlet (where you would pay a substantial fee!). Additionally, in the 25 or 30 minutes that I spent attempting to get this matter resolved, there were at least three others who attempted to cash a MoneyGram money who were denied.

One was from an out of state student from nearby Georgia Tech University who received a money order for school from his Mom and was not able to cash it. This borders on blatant fraud and an unabashed fleecing of American citizens who trust Walmart and MoneyGram to transact with us in the same fair and equitable way that we transact with them when we initially purchased their instruments.

I should not be denied redeeming or cashing this money order for any legitimate reason. There should be clearly posted signs warning patrons that you may be able to purchase a MoneyGram money order at Walmart, but don't attempt to redeem or cash it here.

I purchased three money orders at Walmart on July 30, 2011. I sent them to my son the next day.

His package arrived three days later without the money orders inside. I went to Walmart to inquire what to do to replace them. I was given a form to fill out for each money order and was told I would need to send 15 with each form to cancel the lost money orders, at a total cost of 45, which is close to 30 percent of their value.

Why can I not just get a new money order for the lost ones with the full amount? This is highway robbery.

I purchased a MoneyGram money order on 07/02/10 at the local Wal-Mart (Hinsdale, NH) and sent it to my son in Iowa, who took it to his local Wal-Mart (Anamosa) where he was told that they couldn't cash it, no reason given.

So I called the their phone # and was told the following: "You cannot buy a MoneyGram money order at one Wal-Mart and cash it at another Wal-Mart. You cannot cash it at any Wal-Mart. The only way you can cash a MoneyGram money order is you buy at a Wal-Mart is to make it out to yourself, take it back to the same Wal-Mart it was purchased at and cash it. Otherwise, it needs to be cashed at a bank or a check cashing facility, where they'll charge 15 - 20%."

I realize how ridiculous this sounds and I asked the man I was speaking with if it didn't seem a little silly to him. Why would I want to buy a money order, put my name on it and go back to the same Wal-Mart to cash it? This makes no sense. When I asked him, he just repeated what he said before. Also, it is not true as my son has cashed MoneyGram money orders at one Wal-Mart that were bought at another Wal-Mart .

First, I paid $30.80 to send it via priority mail so they would receive it today as he and his family need the money. Now they have to wait until tomorrow to try again and they are stranded about 40 miles from their home because they have no gas and no money.

Moneygram will not release information I need in order to find a certain person. My 17 year old son bought a car on Craigslist for $3000 from an individual who had moved to England but the car was supposed to be in Houston, TX. The money was sent through Moneygram office at Walmart. Moneygram will not tell me who (as I'm sure an alias was used) picked up the money in England.(They didn't even ask which city it was going to). Moneygram is saying a subpoena has to be presented before they can release any information on this individual.

It's been since Dec.16, 2009 when this took place. This individual posed as an eBay representative in order to pick up the money. He had a fake eBay page created that was very realistic in order for us to pay as if it was a buy it now listing. Although I have an attorney, by the time this takes place, this individual will probably be long gone and possibly scamming someone else by now. The listing was still up on Craigslist as of a few days ago. Please help. Thanks. My son borrowed most of the money from his grandparents to pay for this car. The rest was from working after school. This was very discouraging for him as he will be starting college in the fall and was saving money for a better car.

my question is why do we still have the orginial money order, for which they refuse to return, but i have a copy. is this the way a business of reputable
standing supposed to be . we never were

paid and any paper work is bogus. it funny how ms.w claim that the orginial money order sent a month ago was destoyed, but paper from 2004 was not. someone is not telling the truth, and thought that this was free unclaim money it is not fair.

I think that their fee is outrageous.

My wife transfer money via Moneygram. to this date after several calls to diferent employees of Moneygram. The money cannot be collected in Mexico. Every time we call is a diferent answer. Moneygram AMOUNT SENT. $30. CHARGES FOR THE TRANSFER. $9.99 TOTAL PAID. 39.99.

on noevember 25,2008 i deposited $200 so that some one could pick it up in Mexico 2 weeks after the benefiter could not get the money after many tries. Then i decided to cancel the person who helped me to me that i would have to wait 2 weeks to retrieve the money back.But, today is january 11,2009 and i still have been able to recieve my money.I've called at least 3 times every week and they said hilda is in charge of of the step to return the money i have left many messages and she has never called back.

On 11/4/08, I sent a sum of $865.00 to an individual who claimed that her name was Henry. This transaction was initiated as payment for a deposit on a short-term apartment rental in New York City and Ms. Henry specifically asked that I use Moneygram as a form of payment. Prior to sending payment using Moneygram's online services, I contacted the company because I had never heard of them and wanted to inquire as to whether the safe, secure online transactions its website promises bore similarity to the secured services that Paypal offers.

I explained to the Moneygram rep that their online money transferring site was asking me to provide some very confidential and personal information, and if Ms. Henry be required to provide the same personal information such as address, SSI # and bank info in order to receive the funds. The customer service representative that I spoke with stated to me that its online services were similar to Paypals and that Ms. Henry would be required to provide thorough identification verification for tracking purposes prior to picking up the funds and based on this, I sent Ms. Henry the payment of $865.00 using Moneygrams services.

Unfortunately, Ms. Henry turned out to be a scam artist and she has absconded with my money with no traceable records. When I contacted Moneygram, I was informed, much to my surprise, that the former representative I had spoken with had given me incorrect information and that they had no way of tracking down Ms. Henry. In addition, the rep told me that she would not be able to confirm the Moneygram location from which Ms. Henry had picked up my money as their recipient's privacy needs to be protected.

Based on the advice of the law enforcement authorities, I contacted my bank and informed them of this incident. When my bank's representative learned that this transaction was initiated as a result of the incorrect information given to me by Moneygram, she explained that I have a valid customer dispute and helped me file an affidavit to confirm this incident.

After further investigation, my bank (Bank of America) reversed the funds that I had lost to Ms. Henry as a result of Moneygram's negligence back into my account. Moneygram is now threatening to report me for fraud and is alleging that these funds are still owed to them. I have filed this incident with IC3.gov, FBI, and other sites.

Unfortunately, I am not able to file a police report because Moneygram refuses to tell me the location at which the crime took place and this information is required for me to file a police report. In addition, on the day that my bank had reversed the funds back to my account, Moneygram had sent me an email confirmation stating that the funds I had sent to Ms. Henry were never sent or processed. Based on this and the fact that my bank had reversed this transaction after conducting their own investigations on the incident, I fail to understand how Moneygram could hold me accountable for owing them the $865.00, in addition to other transaction fees. Moneygram feels that the disclaimer stated on its website precludes them from having any accountability.

However, many other corporations, including hospitals, also state disclaimers for their services but that certainly does not shield them from any accountability if they committed a negligent act, which, in this case, Moneygram did.

Moneygram's negligence had cost me $865 in addition to a $20 service fee.

I received a letter and a check from Money Gram - Atlantis Marketing & research Management Inc., Market Research & Logistics, 530 5th Avenue, NY, NY (no zip code) Phone 1-403-400-6157 - together with a letter suggesting that I must cash this check for $2860.33 made payable to me by Susan White at Overland Sheepskin.

In turn, with these funds I am to a) receive Evaluation payof $400; purchase some at the Gap for $50; Wal mart for $50, send $2300 to Money Gram, pay services charges by Money Gram, all totaling $2860.33. I am to send receipts for my purchases at the Gap and Walmart, and I will be reimbursed. I assume that I will deposit the check into my bank account so someone will have that info.

I decided to check online, and this is a scam. They request that I be a secret shopper within a 48 hour period, and their check will not clear my bank, so I will be out $2860.33. I have not contacted Overland Sheepskin in Iowa to determine whether their check to me is legitimate. However, this scam is all to similar to the MoneyGram scams in Wisconsin in 2006!

The consequences which could result would be my immediate loss of $2860.33; loss of the monies paid to Walmart and Gap; and the loss of my time.

I received 3 moneygram money orders (Walmart) today for $750.00 each. I am supposed to cash and take 10% for me and send the rest to? I just notified them that I cashed them but need an address to send payment to. I really have not because I called the number for the Walmart money grams and they said that they are no good.

When I called Moneygram they didn't seem concerned. I really think that they shoud be. Who do I call that will be concerned?

On Jan. 13, 2007 I checked the balance of my bank account online, and found it to be $132.87 overdrawn. I looked at the itemization on the account, and found two charges for $214.00 each pending for MoneyGram. I called MoneyGram to complain. While on the phone with the representative, he told me a Fraud Specialist would call me sometime between Jan 14, 2007 and Tuesday, Jan 16, 2007.

I decided to check another account I have in order to make certain I had money available to purchase the things I needed, I was $892.03 overdrawn in that account. This account had two pending charges of $481.00 each. Since I had one more checking account, I decided to check the balance in it, and it was $516.47 overdrawn, due to a $481.00 charge, a $114.00 charge, and a $214.00 charge. What seemed odd to me was that MoneyGram didn't find it odd for me to send the same person in a foreign country $2,050.00 in 7 transactions during the course of an hour.

When I arrived at work today, I started investigating online, and according to the LA Times Online, MoneyGram knew a month ago, personal information was compromised on a service for 79,000 of their customers. Rather than warn their customers, they kept quite until Friday, January 12, 2007, when they issued a press release. They also reported only bill pay customers with a single biller were affected. I never used bill pay through MoneyGram!

I have had over $2,000.00 removed from my bank accounts, and have my transactions making the balance even more negative because of this fiasco.