Mepco Finance Corporation

Due to so much hardship and the costs involved, this information is from memory. Detailed information is available for most parts to verify, like the insurance company to fix the vehicle, include in the lawsuit, or whatever it takes to have the vehicle returned fixed. The vehicle needs to be fixed.

The vehicle has been in and out of shops for told repairs that are covered by extended warranty. Currently, the vehicle is in the repair shop torn apart at the insurance's directive. The ASE repair shop informed the insurance company of the failed part. The insurance company and repair shop agreed that it is a covered part, however, it may not be covered if it had no oil changes.

I talked to mike ** and he said the vehicle is to be fixed as soon as an adjuster had seen the vehicle to make sure the only repairs are for the ones needed. The adjuster saw the vehicle and said it is slugged and will not pay. The repair shop told them it is not slugged and is in good condition, showing how well someone had taken care of it. The adjustor reversed and disclosed that the vehicle is not slugged then told the auto shop to have me break the vehicle down more to see if anything else is needed. The catch is, if the vehicle is torn down again and they think it is something that is not covered, all of the claim will be denied.

I called the insurance company and told them to fix it at the stage it is in because it is covered and I need the vehicle back. I do not want more discovery on the vehicle that may take more time and hardships. The vehicle is waiting for the insurance to tell the ASE certified auto shop to fix it. The $50 deductible has been paid.

Here is some general information that will make other consumers pay attention: This vehicle was purchased brand new from Daytona Beach Mitsubishi. I cannot spell the vehicle name because it has been gone and in shops too long. When the vehicle was purchased new, it cost about $43,000. With a trade-in, down payment and good credit, today you can purchase the same vehicle for around $17,000. Also, I had a surprise balloon payment at the end that they notified me by mail to pay or return the vehicle.

Oh, yeah, the insurance company said if the vehicle had been serviced by one of their major vendors like Firestone, then they would not have to review or ask questions. Guess what, the vehicle was serviced by Firestone. Firestone is the one that told me to carry it to the engine shop to get fixed since Firestone is also ASE certified. On my way to an engine shop, I stopped by Firestone on Ridgewood Avenue in Daytona, FL to get a good engine shop to go to that takes insurance. Firestone said to take the vehicle to Mitsubishi. I carried the vehicle to Mitsubishi and they did something to the vehicle and said something needs to be done that is covered by insurance. I got a call from the family that said Firestone on International Blvd. in Daytona, FL said I should not be at Mitsubishi but at their shop so I told Mitsubishi that Firestone wanted the vehicle back to them. I returned the vehicle to firestone on International in Daytona, FL.

They fixed the vehicle (charged) but it was not fixed. I returned the vehicle to Firestone International and they fixed again (charged). I had the vehicle parked out front and it would not go 2 feet so they took it back again and fixed it (charged). They said it was fixed and needs to go to the engine shop for covered repairs. I called the Department of Agriculture and they said nothing they could do about it. I called Firestone Company and they said nothing they can do about it, as the vehicle went in to be fixed each time, charged each time, was fixed but is still not fixed.

By the way, Firestone, both Ridgewood and International, referred me to the engine shop. One time Mitsubishi serviced the vehicle for a 21 point check or something. While the vehicle was being serviced, I looked at the other vehicles on their lot and saw my vehicle was just sitting and sitting. Later, they called me to their service desk and showed me bad oil, bad transmission fluid, tires needing to be replaced, brakes bad and needed an alignment, and on and on. I asked them more than once if they were talking about the same vehicle. They described my vehicle and pointed it out. I said the vehicle is serviced regularly with new tires and brakes. They then went into the back and said, "Uh, wrong vehicle". I asked for a copy of the paper and they said I could not have it. I asked to talk to someone and they said JD **. They gave me information to bring back to be filled out and they would fill it, but I never heard anything.

Also of interest, Mitsubishi is the agency that told me to get the insurance as mine is about out. Mitsubishi of Daytona, FL also would not check the vehicle for brakes one time, saying nothing wrong. I almost got killed due to the brakes. They test drove it and came back sweating and said something was wrong with the brakes and fixed it.

I have been without a vehicle now for months. Paid my savings and went over the limit in charges, I have paid or is paying thousands. The children will soon need to go to school and if this vehicle is not fixed and returned, the children will walk. If something happens to them, I will make this my life's work to bring all involved to justice in a court of law. I am willing to sell my motorcycle (bike in shop now for 2 months because of hard-to-get parts) and whatever it takes to have the vehicle repaired and returned so that I can take the children to school and keep them safe.

On October 26, 2009, I bought this auto warranty car repair bumper-to-bumper for 5-year warranty for the total amount of $2080.00. I've never used the warranty until the end of December in which every month they automatically take $107.44 out of my business Visa account. I told my wife to get her Land Cruiser tuned up since we've been paying for this account, and so I told her to go to Pep Boys since Mepco told me that if I go to the dealership, I may have to pay a co-pay but in Pep Boys or others, I wouldn't have to. So I went to Pep Boys and was embarrassed since the card they gave me wasn't even on their computer and the 800 number that they have in which I've tried five times repeatedly kept saying call from 8:00am-5:00pm Central Time. I even left messages on their answering machine but they didn't call until I stop payment on the auto pay.

I cannot get through to them for a claim. They are taking money from my account but I cannot get any service. No dealer in the area will take business from them.

I purchased a car with extended warranty from US Fidelis. The contract was sold to the above named company. I filed a claim against Enterprise Financial Group of Florida (P.O. box 167667, Irving, TX 75016) for an engine repair. The car was a 1996 Cheverlot with 100,041 miles. When my engine went bad, it had 110,200 miles. The claim was disapproved because the engine had 'sludge!' The person "Jay" that I spoke to told me tha tmy records showed that a detergent was added to my oil because of sludge. I asked how any body could tell how much sludge was in the engine, without taking it apart. They could not answer me. Jay made a remark that the sludge could have been built up during the previous owner. I countered that I was the original owner. Again silence. I have gotten no satisfaction from any of the three companies involved.

Claim was submitted on 07/17/2009 due to car breaking down, an inspector was sent out and denied the claim before even opening the engine apart,The mechanic asked the inspector to at least look inside the engine before making a determination, so he was sent out again and denied it stating it was wear and tear.I had an engine shop take a look at it he stated it was Water intrusion that caused by compressed head gasket, which is covered.